diff --git a/applications/acdc/src/acdc_agent_fsm.erl b/applications/acdc/src/acdc_agent_fsm.erl
index ee37e3b0b53..b629ed365cb 100644
--- a/applications/acdc/src/acdc_agent_fsm.erl
+++ b/applications/acdc/src/acdc_agent_fsm.erl
@@ -196,6 +196,8 @@ call_event(ServerRef, <<"error">>, <<"dialplan">>, JObj) ->
     gen_statem:cast(ServerRef, {'dialplan_error', kz_json:get_value(<<"Application-Name">>, Req)});
 call_event(ServerRef, <<"call_event">>, <<"CHANNEL_REPLACED">>, JObj) ->
     gen_statem:cast(ServerRef, {'channel_replaced', JObj});
+call_event(ServerRef, <<"call_event">>, <<"CHANNEL_INTERCEPTED">>, JObj) ->
+    gen_statem:cast(ServerRef, {'channel_intercepted', JObj});
 call_event(ServerRef, <<"call_event">>, <<"CHANNEL_TRANSFEREE">>, JObj) ->
     Transferor = kz_call_event:other_leg_call_id(JObj),
     Transferee = kz_call_event:call_id(JObj),
@@ -896,6 +898,30 @@ ringing('cast', {'leg_destroyed', _CallId}, State) ->
     {'next_state', 'ringing', State};
 ringing('cast', {'usurp_control', _CallId}, State) ->
     {'next_state', 'ringing', State};
+
+ringing('cast', {'channel_intercepted', JObj}, #state{agent_listener=AgentListener
+                                                      ,account_id=AccountId
+                                                      ,agent_id=AgentId
+                                                      ,member_call_id=CallId
+                                                      ,queue_notifications=Ns
+                                                      ,member_call_queue_id=QueueId
+                                                      }=State) ->
+    ACallId = kz_json:get_value(<<"Other-Leg-Call-ID">>, JObj),
+    lager:debug("channel_intercepted: ~s", [ACallId]),
+
+    acdc_agent_listener:hangup_call(AgentListener),
+    acdc_util:unbind_from_call_events(ACallId),
+    lager:debug("stopping ringing agent in order to intercept"),
+    acdc_stats:call_missed(AccountId, QueueId, AgentId, CallId, <<"call intercepted">>),
+
+    acdc_agent_listener:presence_update(AgentListener, ?PRESENCE_GREEN),
+
+    apply_state_updates(clear_call(State, 'ready')),
+
+    maybe_notify(Ns, ?NOTIFY_PICKUP, State),
+
+    {'next_state', 'wrapup', State#state{wrapup_ref=hangup_call(State, 'agent')}};
+
 ringing('cast', Evt, State) ->
     handle_event(Evt, 'ringing', State);
 ringing({'call', From}, 'status', #state{member_call_id=MemberCallId
diff --git a/applications/acdc/src/acdc_agent_listener.erl b/applications/acdc/src/acdc_agent_listener.erl
index f0dcd7a34cc..70058f519cf 100644
--- a/applications/acdc/src/acdc_agent_listener.erl
+++ b/applications/acdc/src/acdc_agent_listener.erl
@@ -1032,6 +1032,7 @@ maybe_connect_to_agent(MyQ, EPs, Call, Timeout, AgentId, _CdrUrl) ->
                                   ,{<<"Retain-CID">>, <<"true">>}
                                   ,{<<"Agent-ID">>, AgentId}
                                   ,{<<"Member-Call-ID">>, MCallId}
+                                  ,{<<"Originate-Signal-Bond">>, MCallId}
                                   ,{<<"Original-Caller-ID-Name">>, OriginalCIDName}
                                   ,{<<"Original-Caller-ID-Number">>, OriginalCIDNumber}
                                   ]),
@@ -1058,6 +1059,7 @@ maybe_connect_to_agent(MyQ, EPs, Call, Timeout, AgentId, _CdrUrl) ->
                                                  ,<<"Retain-CID">>
                                                  ,<<"Authorizing-ID">>
                                                  ,<<"Authorizing-Type">>
+                                                 ,<<"Originate-Signal-Bond">>
                                                  ]}
              ,{<<"Account-ID">>, AcctId}
              ,{<<"Resource-Type">>, <<"originate">>}
diff --git a/applications/acdc/src/acdc_queue_fsm.erl b/applications/acdc/src/acdc_queue_fsm.erl
index 67f6d03e8a0..f3841d0faf5 100644
--- a/applications/acdc/src/acdc_queue_fsm.erl
+++ b/applications/acdc/src/acdc_queue_fsm.erl
@@ -293,7 +293,10 @@ ready({'call', From}, Event, State) ->
     handle_sync_event(Event, From, ready, State);
 
 ready('info', {'timeout', _, ?COLLECT_RESP_MESSAGE}, State) ->
-    {'next_state', 'ready', State}.
+    {'next_state', 'ready', State};
+
+ready('info', Event, State) ->
+    handle_event(Event, ready, State).
 
 %%------------------------------------------------------------------------------
 %% @doc
@@ -330,6 +333,10 @@ connect_req('cast', {'accepted', AcceptJObj}=Accept, #state{member_call=Call}=St
             lager:debug("received (and ignoring) acceptance payload"),
             {'next_state', 'connect_req', State}
     end;
+
+connect_req('cast', {'channel_bridged', _BridgeJObj}=Accept, State) ->
+            connecting('cast', Accept, State);
+
 connect_req('cast', {'retry', _RetryJObj}, State) ->
     lager:debug("recv retry response before win sent"),
     {'next_state', 'connect_req', State};
@@ -447,6 +454,21 @@ connecting('cast', {'accepted', AcceptJObj}, #state{listener_proc=ListenerSrv
             {'next_state', 'connecting', State}
     end;
 
+connecting('cast', {'channel_bridged', _BridgeJObj}, #state{listener_proc=ListenerSrv
+                                                            ,member_call=Call
+                                                            ,agent_ring_timer_ref=AgentRef
+                                                            ,collect_ref=CollectRef
+                                                            }=State) ->
+    lager:debug("recv channel_bridged from agent"),
+    CallId = kapps_call:call_id(Call),
+    webseq:evt(?WSD_ID, self(), CallId, <<"member call - agent acceptance">>),
+
+    maybe_stop_timer(CollectRef),
+    maybe_stop_timer(AgentRef),
+
+    acdc_queue_listener:finish_member_call(ListenerSrv),
+    {'next_state', 'ready', clear_member_call(State), 'hibernate'};
+
 connecting('cast', {'retry', RetryJObj}, #state{agent_ring_timer_ref=AgentRef
                                                ,collect_ref=CollectRef
                                                ,member_call_winner=Winner
diff --git a/applications/acdc/src/acdc_queue_manager.erl b/applications/acdc/src/acdc_queue_manager.erl
index d828721b0f3..bcd327d5415 100644
--- a/applications/acdc/src/acdc_queue_manager.erl
+++ b/applications/acdc/src/acdc_queue_manager.erl
@@ -963,7 +963,7 @@ sort_agent(A, B) ->
 %% Otherwise CRs will never be empty
 -spec remove_unknown_agents(pid(), kz_json:objects()) -> kz_json:objects().
 remove_unknown_agents(Mgr, CRs) ->
-    case gen_listener:call(Mgr, 'current_agents') of
+    case gen_listener:call(Mgr, 'agents') of
         [] -> [];
         Agents ->
             [CR || CR <- CRs,
diff --git a/applications/ecallmgr/src/ecallmgr.hrl b/applications/ecallmgr/src/ecallmgr.hrl
index a79adc1d1ba..fd62bb33d7c 100644
--- a/applications/ecallmgr/src/ecallmgr.hrl
+++ b/applications/ecallmgr/src/ecallmgr.hrl
@@ -325,6 +325,7 @@
                               ,{<<"sip_rh_X-Redirect-Server">>, <<"sip_rh_X-Redirect-Server">>}
                               ,{<<"tts_engine">>, <<"tts_engine">>}
                               ,{<<"tts_voice">>, <<"tts_voice">>}
+                              ,{<<"Originate-Signal-Bond">>, <<"originate_signal_bond">>}
                               ]).
 
 %% [{FreeSWITCH-App-Name, Kazoo-App-Name}] Dialplan-related