[BUG] The Apply Pay (using components) fails some times with error "Payment Not Completed"

[Syed-Adeel]

The Apply Pay (using components) fails some times with error "Payment Not Completed".
No failure or success delegate is fired when this scenario happens.

To Reproduce
Initiate the Adyen token and pay using apple pay using components.
It happens randomly with live users only.

Expected behavior
The payment should happen flawlessly.

Screenshots

Environment

• Device: Multiple iPhones latest and old both
• iOS Version: Not specified
• SDK Version: 5.6.0
• Adyen API Version: 5.6.0
• Package management system: SPM
• Xcode version: 15/16
• Mac OS type: M2 PRO

[descorp]

Hey @Syed-Adeel

The Apply Pay (using components) fails some times with error "Payment Not Completed".

Is this LIVE or TEST?
You you elaborate "sometimes"? Different card, device, currency?

[Syed-Adeel]

@descorp the issue happens within UAE and AED only as the app is for UAE only.
live customers it happens. we had not been able to reproduce it in debug mode yet.
The cards are having funds and, out of fund is not the case.

[descorp]

Hey @Syed-Adeel

If there is no failure or success delegate, then most likely it is Apple blocking the transaction - this could be device-specific or issuer-specific.

Unfortunately, there is not enough information to say for sure.

Could you reach out our Support Team via Customer Area or email: [email protected]. You will be able to securely provide more sensitive information, so they can investigate this deeper.

[Syed-Adeel]

descorp

Unfortunately the SDK is not efficient enough and also no events tracking and stack traces are shared with user which makes the problem bigger and unresolable.

I have done multiple attempts to get support from Adyen Support team, After wasting so many days continuously asking for for screenshots and stand alone code files(for payment rendering), they suggested us to github support only. Its a big set back to us as Adyen Customer and this is what pushing us to divert from Adyen as well and here also I am unable to receive the solution, nothing else

In fact in the starting of the project, a broken SDK was found by our technical team and that was also a NEWS for adyen support that nobody told them about the broken SDK. They provided a fixed version after being identified by us.