Feature Request: User-facing Subscriber Importer Reset Button

[cuemarie]

Impacted plugin

Jetpack

What

Allow customers to reset the importer after a failed subscriber import and try again, without contacting support for help.

How

We have a 'Reset Importer State' button in BRC – could that same tool be surfaced for users after a failed import?

Frustrated customer example: #9168290-zen

(in their odie chat:)

I started a manual import that has failed and cannot start another. Can you please clear the blockage?
I started a manual import that has failed and cannot start another. Can you please clear the blockage? It was for 1 email address I beieved to be valid.

(in their support feedback:)

Give me a button to clear failed imports, and I'll do it myself.

[github-actions]

Support References

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• 9168290-zen

[cuemarie]

Discussed in p1734035865177739-slack-C06PZC1RR5F a bit, and we were chatting about possibly needing to still dissuade customers from just using the subscriber import as a free list-cleaning tool by repeating the import over and over. Some ideas we mentioned about that:

• recommend finding/using a list-cleaning service in the failed import messaging; when customers contact support about a failed subscriber import, support pretty much always advises them to do this
• limiting repeat efforts to 3 to create a reason for the customer to clean up their lists, instead of just trying over and over

[Robertght]

I'm marking this as Triaged on our board