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index.html
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<!---- meta tags=====================================================--->
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Boston 311 | City of Boston</title>
<meta name="keywords" content="" />
<meta name="description" content="" />
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta http-equiv="cache-control" content="no-cache">
<!---- Google Analytics==========================================================- -->
<script type="text/javascript">
var _gaq = _gaq || [];
var pluginUrl = '//www.google-analytics.com/plugins/ga/inpage_linkid.js';
_gaq.push(['_require', 'inpage_linkid', pluginUrl]);
_gaq.push(['_setAccount', 'UA-2187282-1']);
_gaq.push(['_trackPageview']);
(function() {
var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;
ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);
})();
</script>
<!---- COB master header tags=====================================================- -->
<link rel="stylesheet" href="/system/css/style.css" type="text/css" media="all" />
<link rel="icon" type="image/vnd.microsoft.icon" href="/favicon.ico" />
<link rel="stylesheet" href="/system/css/reset-fonts-grids.css" type="text/css" media="all" />
<!---- purecss header tags=====================================================- -->
<link rel="stylesheet" href="http://yui.yahooapis.com/pure/0.6.0/pure-min.css">
<!--[if lte IE 8]>
<link rel="stylesheet" href="http://yui.yahooapis.com/pure/0.6.0/grids-responsive-old-ie-min.css">
<![endif]-->
<!--[if gt IE 8]>
<!-->
<link rel="stylesheet" href="http://yui.yahooapis.com/pure/0.6.0/grids-responsive-min.css">
<!--<![endif]-->
<!--[if lte IE 8]>
<link rel="stylesheet" href="/combo/1.18.13?/css/main-grid-old-ie.css&/css/main-old-ie.css&/css/grids.css&/css/rainbow/baby-blue.css">
<![endif]-->
<!--[if gt IE 8]>
<!-->
<!--<![endif]-->
<!--[if lt IE 9]>
<script src="http://cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7/html5shiv.js"></script>
<![endif]-->
<!---- custom header tags=====================================================- -->
<link href='http://fonts.googleapis.com/css?family=Lato&subset=latin,latin-ext' rel='stylesheet' type='text/css'>
<link href="//cdnjs.cloudflare.com/ajax/libs/select2/4.0.0/css/select2.min.css" rel="stylesheet" />
<link rel="stylesheet" runat="server" href="css/panels.css" type="text/css" media="all" />
<link rel="stylesheet" runat="server" href="css/style3.css" type="text/css" media="all" />
</head>
<body>
<div id="layout">
<div class="pure-g">
<div class="pure-u-1" id="header">
<div id="doc4" class="home">
<!--This pulls the header from system/-->
<!--#include virtual="/includes/xhtml/banner.inc"-->
</div>
</div>
<div class="pure-u-1" id="content-1">
<div id="title">
<h3>Four ways to report non-emergency issues:</h3>
</div>
</div>
</div>
<!-- end first pure-g-->
<div class="pure-g" id="content-2">
<div class="pure-u-1 pure-u-md-1-2 pure-u-lg-1-4">
<div class="box-2">
<a href="tel:+311"><img class="pure-img" src="css/images/oldphone.png" alt="" /></a>
<h3>
<a href="tel:+311">Call 311</a>
</h3>
</div>
</div>
<div class="pure-u-1 pure-u-md-1-2 pure-u-lg-1-4">
<div class="box-2">
<a href="#" class="double-app-links"><img class="pure-img" src="css/images/iphone.png" alt="" /></a>
<h3>
<a href="#" class="double-app-links"> Download the App</a>
</h3>
</div>
</div>
<div class="pure-u-1 pure-u-md-1-2 pure-u-lg-1-4">
<div class="box-2">
<a href="https://twitter.com/BOS311" target="_blank"><img class="pure-img" src="css/images/birdbird.png" alt="" /></a>
<h3>
<a href="https://twitter.com/BOS311" target="_blank">Tweet @BOS311</a>
</h3>
</div>
</div>
<div class="pure-u-1 pure-u-md-1-2 pure-u-lg-1-4">
<div class="box-2">
<a href="#"><img class="pure-img" src="css/images/screen.png" alt="" /></a>
<h3>
<a href="#">Use this site</a>
</h3>
</div>
</div>
</div>
<!--end pure-g two-->
<div class="pure-g">
<div class="pure-u-1" id="content-3">
<h3>Top Service Requests:</h3>
</div>
</div>
<div class="pure-g" id="content-4">
<div class="pure-u-1 pure-u-md-1 pure-u-lg-1-2">
<a href="/mayor/24?topic=trash-pickup" target="_blank">
<h4>Report a missed curbside pickup ></h4></a>
<a href="/mayor/24?topic=pothole" target="_blank">
<h4>Get a pothole fixed ></h4></a>
<a href="/mayor/24?topic=generic" target="_blank">
<h4>Get a street cleaned ></h4></a>
<a href="/mayor/24?topic=bulk-item-pickup" target="_blank">
<h4>Get rid of a big item ></h4></a>
<a href="http://mayors24.boston.gov/Ef3/General.jsp?form=SSP_TrackCase&page=EntrancePage#" target="_blank">
<h4>Track a service request ></h4></a>
</div>
<div class="pure-u-1 pure-u-md-1 pure-u-lg-1-2">
<a href="https://mayors24.cityofboston.gov/reports/new?service_id=4f38920fe75084437f0001b3" target="_blank">
<h4>Request graffiti removal ></h4></a>
<a href="https://mayors24.cityofboston.gov/reports/new?service_id=4f389210e75084437f0001ec" target="_blank">
<h4>Report a broken street sign ></h4></a>
<a href="/mayor/24?topic=traffic-signal" target="_blank">
<h4>Report a broken traffic light ></h4></a>
<a href="/parking/payment.asp" target="_blank">
<h4>Pay a parking ticket ></h4></a>
<a href="https://mayors24.cityofboston.gov/reports/new?service_id=4f389210e75084437f0001d8" target="_blank">
<h4>Report a street lamp is out ></h4></a>
</div>
</div>
<!--end pure-g three/content 4-->
<div class="pure-g" id="content-5">
<div class="pure-u-1">
<h2>Search Online Services</h2>
</div>
</div>
<div class="pure-g" id="content-search">
<div class="pure-u-1">
<form class="pure-form">
<select id="searchbar" onchange="location = this.options[this.selectedIndex].value;">
<option value=""></option>
</select>
</form>
</div>
</div>
<div class="pure-g" id="content-6">
<div class="pure-u-2-3 pure-md-5-6 pure-lg-5-6">
<h3>FAQ</h3>
</div>
<div class="pure-u-1-3 pure-md-1-6 pure-lg-1-6" id="buttons">
<div class="expand_top">
<div class="expand_all_faq">
<h6>
<a class="pure-button" id="expand-button">Expand All ></a>
</h6>
</div>
<div class="collapse_all_faq" style="display:none;">
<h6>
<a class="pure-button" id="collapse-button">Collapse All ></a>
</h6>
</div>
</div>
</div>
</div>
<div class="pure-g" id="content-7">
<!----=========================FAQ SET 1============================--->
<div class="pure-u-1">
<div id="FAQ1" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">What is 311?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>
311 is an easy-to-remember telephone number that connects you with highly-trained Constituent Service Center representatives who are ready to help you with requests for non-emergency City services and information.
</h6>
<br />
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 2============================--->
<div class="pure-u-1">
<div id="FAQ2" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">When can I call 311?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>The 311 Constituent Service Center is open 24 hours a day, 7 days a week, 365 days a year. </h6>
<br />
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 3============================--->
<div class="pure-u-1">
<div id="FAQ3" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
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<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">What's the difference between 911 and 311?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>311 is the number to call to obtain information and access to all non-emergency City services. 911 is the number to call in case of emergency (burning house, robbery, crime in progress).</h6>
<br />
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 4============================--->
<div class="pure-u-1">
<div id="FAQ4" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">Can I call 311 from my cell phone?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>Yes. If you cannot connect to 311 on your cell phone, you can access Boston 311 services by dialing 617-635-4500.</h6>
<br />
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 5============================--->
<div class="pure-u-1">
<div id="FAQ5" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">Is calling 311 from my cell free?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>Cellular air time charges will apply.</h6>
<br />
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 6============================--->
<div class="pure-u-1">
<div id="FAQ6" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">Can you call 311 from a VOIP phone?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered as located within the boundaries of the City of Boston. Alternatively, you can access Boston 311 services by dialing 617-635-4500.</h6>
<br />
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 7============================--->
<div class="pure-u-1">
<div id="FAQ7" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">Why can't I get through when I dial 311?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecomm office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Boston 311 services by dialing 617-635-4500.</h6>
<br
/>
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 8============================--->
<div class="pure-u-1">
<div id="FAQ8" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">Can I request city services and information without calling?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>There are several ways Residents can request city services other than calling 311. Residents are encouraged to download the BOS:311 mobile app, Tweet @BOS311, or visit City Hall To Go, Boston's mobile city services truck. To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 5th Floor of City Hall weekdays between 9 a.m. and 5 p.m.</h6>
<br />
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!----=========================FAQ SET 9============================--->
<div class="pure-u-1">
<div id="FAQ7" class="ContainerPanel">
<div class="Div2" id="collapsePanelHeader">
<div class="expand_all"></div>
</div>
<div class="expand_wrapper">
<h2 class="expand_heading">
<a href="#">
<div id="Div4">
<font class="HeaderContent">How can I track my request?</font>
</a>
</div>
</h2>
<div class="toggle_faqcontainer">
<div class="faq-box">
<div class="faq-content">
<div class="Content">
<h6>Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to monitor your request. </h6>
<br
/>
</div>
<div style="clear:both;"></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<!--div for layout-->
<div class="pure-g" id="footer">
</br>
</br>
<div class="pure-u-1-3 pure-md-1-3 pure-lg-1-3">
</div>
<div class="pure-u-1-3 pure-md-1-3 pure-lg-1-3">
<h6>
<a href="http://www.cityofboston.gov/copyright/privacyandsecurity.asp">Privacy & Security</a>
</h6>
</div>
<div class="pure-u-1-3 pure-md-1-3 pure-lg-1-3">
<h6>
<a href="http://www.cityofboston.gov/copyright/default.asp">© 2015 City of Boston. All rights reserved.</a>
</h6>
</div>
</div>
</div>
<!--div for pure-g-->
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