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5e08.htm
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<html>
<head>
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<title>5E08 - BEHAVIORAL AND MENTAL HEALTH CRISIS SUPERVISOR</title>
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<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>5E08</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>PAY RANGE: N22</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<h1><span style='font-family:"Arial",sans-serif'> BEHAVIORAL AND MENTAL HEALTH CRISIS
SUPERVISOR</span></h1>
<p class=MsoNormal align=right style='text-align:right'><u><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>(Crisis Line)</span></u></p>
<p class=MsoNormal align=right style='text-align:right'><u><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>(Victim Advocate)</span></u></p>
<p class=MsoNormal align=right style='text-align:right'><u><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'><span
style='text-decoration:none'> </span></span></u></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>GENERAL DEFINITION</span></u></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> This is supervisory behavioral health or
advocacy work directing and providing clinical and administrative guidance to subordinates
engaged in mental health or victim advocate work. Employees in the Crisis Line
specialty supervise staff engaged in intervention work on the Philadelphia
Crisis Line consulting, advising, and providing mental and behavioral health
crisis and suicide intervention </span><span style='font-family:"Arial",sans-serif'>in
a twenty-four hour, seven days a week crisis call center<span style='letter-spacing:
-.1pt'>. An employee in this class supervises a staff providing <span
style='color:black'>evidence-informed crisis intervention, suicide prevention,
information and referral, as well as follow-up services to individuals in
emotional distress who contact the Philadelphia Crisis Line</span> </span></span><span
style='font-family:"Arial",sans-serif'>Ensuring the compliance to the Mental
Health Procedures Act and other related laws and regulations for mental health
professionals and the general public is a significant aspect of the work.
Positions in this class are required to work any operational on-site or standby
shift as necessary, in accordance with the Department of Behavioral Health and Intellectual
Disability Services’ needs.</span><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> An employee in the Victim Advocate specialty supervises
staff engaged in interviewing, referring, and aiding crime victims for the
Philadelphia Police Department. Establishing and maintaining positive
relationships with subordinates, law enforcement, and social service providers
is an important aspect of the work. Work is performed under the direction of
an administrative superior. </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'><span style='text-decoration:none'> </span></span></u></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>ALLOCATING FACTORS </span></u><span style='font-family:
"Arial",sans-serif;letter-spacing:-.1pt'>(The following conditions must be met
in order for a position to be allocated to this class)</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoListParagraphCxSpFirst style='margin-left:40.5pt;text-align:justify;
text-indent:-22.5pt'><span style='font-family:"Arial",sans-serif;letter-spacing:
-.1pt'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>Positions
in this class must perform supervisory level behavioral health work directing,
on an assigned shift, the activities of subordinates engaged in mental health
work consulting, advising, and providing mental health and behavioral health
crisis and suicide intervention in a twenty-four hour, seven days a week crisis
call center for the Crisis Line Specialty. </span></p>
<p class=MsoListParagraphCxSpLast style='margin-left:40.5pt;text-align:justify;
text-indent:-22.5pt'><span style='font-family:"Arial",sans-serif;letter-spacing:
-.1pt'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>Positions
in this class must perform supervisory level behavioral health work directing,
on an assigned shift, the activities of subordinates engaged in mental health
work consulting, advising, and providing mental health and behavioral health
crisis for crime victims. </span></p>
<p class=MsoNormal style='margin-left:40.5pt;text-align:justify;text-indent:
-22.5pt'><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>3. Positions
must be located in the Department of Behavioral Health and Intellectual
Disability Services for the Crisis Line Specialty. </span></p>
<p class=MsoNormal style='margin-left:40.5pt;text-align:justify;text-indent:
-.25in'><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>4.
Positions must be located in the Philadelphia Police Department for the Victim
Advocate Specialty. </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>TYPICAL EXAMPLES OF WORK</span></u><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'> (ILLUSTRATIVE
ONLY)</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>BOTH SPECIALTIES</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Supervises behavioral health crisis
intervention staff who provide <span style='color:black'>crisis intervention,
suicide prevention, information and referral, brief and supportive counseling
to individuals who are in emotional distress and/or seeking information on
available behavioral health services.</span></span> <span style='font-family:
"Arial",sans-serif;color:black;letter-spacing:-.1pt'>Performs related work as
required.</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
color:black;letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
color:black;letter-spacing:-.1pt'>CRISIS LINE SPECIALTY </span></u></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
color:black;letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>Acts on behalf of the county administrator to monitor and
review subordinates' evaluations of clients for involuntary psychiatric
commitments (302’s); assesses and prioritizes psychiatric emergencies; resolves
disputes related to clinical or operational determinations to ensure minimal
risk to client and public safety; ensures subordinates' recommendations for
client treatment management, referral and placement services conform to
federal, state and city mandates, and departmental policies and procedures; <span
style='color:black'>ensures staff provide a safe milieu for collaboratively
exploring the caller’s presenting problem and employing evidence-informed tools
such suicide-risk screening, assessment, intervention, referral and follow-up
based on best practices;</span> instructs subordinates in evaluation, referral,
placement and treatment strategies; investigates complaints concerning mental
health emergency advisory, procedural and technical services; consults with
subordinates on problem cases; provides technical direction; <span
style='color:black'>offers guidance, direction and support to ensure the public
and professionals meet established legal mandates, as well as policies and
procedures within Philadelphia’s behavioral health crisis system. </span></span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Supervises staff providing crisis
intervention counseling and informational services; schedules coordinators to
provide twenty-four hour crisis hotline coverage; instructs crisis intervention
staff in counseling strategies; dispatches mobile emergency team, police and
fire rescue to the site of behavioral health emergency.<span style='color:black'>
</span></span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif'> Develops
and improves operational manuals and data collection forms used by
subordinates; investigates and resolves complicated client and systems issues
related to crisis presentations; writes reports with recommendations for future
handling of similar cases; revises policies, manuals, procedures, training
materials and guidelines to reflect current standards in the field; <span
style='color:black;letter-spacing:-.1pt'>prepares summary reports and
documentation for leadership around call metrics; collects and utilizes data to
improve program objectives. </span>directs the maintenance of various
emergency services records and reports; prepares summary reports and
documentation for superiors; access client history from computer database of
users for various statistical purposes. </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Interfaces with medical and behavioral health
professionals performing similar functions with other jurisdictions to keep
abreast of new developments and innovative approaches to crisis intervention
and suicide prevention.</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Supervises staff engaged in ongoing
collaboration, planning and preparedness training with the Philadelphia Office
of Emergency Management, including possible response activities pertaining to
handling behavioral health issues precipitated by major disasters caused by
natural or terroristic events; p</span><span style='font-family:"Arial",sans-serif;
color:black'>articipates in cross system collaborative meetings with Crisis
Response Centers and conducts site visits as necessary. </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Conducts seminars for groups on specific
behavioral health topics such as <span style='color:black'>suicide-risk
screening, evidence informed crisis intervention, </span>federal, state and
local mandates <span style='color:black'>regarding voluntary and involuntary
commitments</span> and general information regarding community resources and
supports. </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Trains police officers in the Crisis
Intervention Team Program and supervises staff participating in this program,
as required. </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Gathers statistics of unit operations and
makes interpretations of data to be used to enhance program objectives and
mandates. </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>VICTIM ADVOCATE SPECIALTY</span></u></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Supervises and mentors staff engaged in behavioral
health crisis intervention<span style='color:black'> eliciting information,
providing referral assistance, and providing supportive counseling to
individuals</span>;</span><span style='font-family:"Arial",sans-serif'>
investigates and resolves complicated client and systems issues related to
victim’s advocacy and rights; <span style='letter-spacing:-.1pt'>provides
guidance to subordinates to ensure quality service; trains staff, oversees
workload distribution, and monitors performance. </span></span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Conducts research to identify needs and
trends related to victim assistance; documents case files; prepares reports on
program trends and statistics. Monitors and evaluates the effectiveness of the
advocacy program, sets short and long-term goals, and suggests improvements;
promotes awareness of services through outreach and community partnerships.</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</span></u></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>KNOWLEDGE OF</span></u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>:</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>the
fundamental types of behavioral mental health diagnoses and associated symptoms</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>the
functions and resources of public and private social, medical and mental health
agencies with emphasis on psychiatric emergency systems and other behavioral
and acute care mental health services</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>the
theories, principles, and techniques of trauma informed care and of working
with people experiencing emotional distress</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>for
the Crisis Line specialty, the laws governing treatment and commitment of persons
with mental health diagnoses</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>the
basic policies and procedures governing psychiatric social services in clinics
and hospitals</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>for
the Victim Advocate specialty only, federal, state, and local laws pertaining
to victim’s rights</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>for
the Victim Advocate specialty only, knowledge of the criminal justice process,
court procedures, and law enforcement protocols</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>SKILL IN</span></u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>:</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>recognizing
symptoms of mental illness</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.15pt'>using
computer systems and software including Microsoft Office tools and applications</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.15pt'>using
electronic database systems to enter case documentation </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.15pt'>written
and oral communication</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>assessing
and interpreting an individual's emotional distress in order to make decisions
about appropriate level of care</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>collecting,
evaluating, analyzing and interpreting pertinent data and making appropriate
recommendations based upon such information</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>determining
the need for commitment of individuals</span></p>
<p class=MsoListParagraphCxSpFirst style='margin-left:.25in;text-align:justify;
text-indent:-.25in'><span style='font-family:Symbol;color:black;letter-spacing:
-.1pt'>·<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;color:black;
letter-spacing:-.1pt'>providing clinical, administrative and technical guidance
and direction to assigned staff</span></p>
<p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;text-align:justify;
text-indent:-.25in'><span style='font-family:Symbol;color:black'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;color:black;
letter-spacing:-.15pt'>incorporating and promoting sensitivity to personal
values and beliefs ranging from gender expression, age, ethnic, spiritual,
developmental, sexual and cultural diversity into clinical work</span></p>
<p class=MsoListParagraphCxSpLast style='margin-left:.25in;text-align:justify;
text-indent:-.25in'><span style='font-family:Symbol;color:black;letter-spacing:
-.15pt'>·<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;color:black;
letter-spacing:-.15pt'>effective listening and engagement skills, promoting
recovery and resiliency and self-determination with all callers</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>providing
technical guidance and direction to a small group of workers and </span><span
style='font-family:"Arial",sans-serif;color:black;letter-spacing:-.15pt'>perform
regular call monitoring of staff to ensure compliance with established
standards</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>determining
the need for commitment of individuals</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>establishing
and maintaining effective working relationships with system stakeholders </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;color:black;
letter-spacing:-.15pt'>conflict resolution and problem-solving skills, as well
as effective communication and leadership skills</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>ABILITY TO</span></u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>:</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>for
the Crisis Line specialty only, supervise and plan a twenty-four hour work
schedule for a staff of subordinates providing facilitating emergency
behavioral health services to medical and mental health professionals, other
City employees and the public</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.15pt'>analyze
and evaluate complex information from multiple sources and determine the
importance and limitations of each piece of information</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif'>train staff and
other departments <span style='color:black'>in evidence-informed crisis
intervention and suicide prevention best practices</span> </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.15pt'>evaluate,
monitor and ensure compliance with laws, regulations, policies, standards and
procedures</span></p>
<p class=MsoListParagraphCxSpFirst style='margin-left:.25in;text-align:justify;
text-indent:-.25in'><span style='font-family:Symbol;color:black;letter-spacing:
-.1pt'>·<span style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;color:black;
letter-spacing:-.1pt'>create and maintain a customer service environment where
meeting the caller’s needs are a priority</span></p>
<p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;text-align:justify;
text-indent:-.25in'><span style='font-family:Symbol;color:black'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;color:black;
letter-spacing:-.1pt'>support staff in providing evidence-informed crisis
intervention and suicide prevention support to individual in emotional distress
in accordance with best practices </span></p>
<p class=MsoListParagraphCxSpLast style='margin-left:.25in;text-align:justify;
text-indent:-.25in'><span style='font-family:Symbol;color:black'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;color:black;
letter-spacing:-.15pt'>ensure high level of service is provided within
standardized time constraints, meeting key performance metrics while at times
working in stressful situations </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif'>investigate and
resolve complicated client and systems issues </span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.15pt'>understand
and explain technical or other complex materials required for the job</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.15pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.15pt'>assist
in major project activities</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif'>analyze and use
statistical data concerning the unit’s operations t<span style='color:black;
letter-spacing:-.15pt'>o monitor and track calls, develop performance metrics
and quality management processes</span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>multi-task
and function under pressure and in stressful situations</span></p>
<p class=MsoNormal style='margin-left:.25in;text-align:justify;text-indent:
-.25in'><span style='font-family:Symbol;letter-spacing:-.1pt'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span><span style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>present
ideas effectively, both orally and in writing</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE</span></u><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'> (The following
statement represents the minimum training and experience standards which will
be used to admit or reject applicants for tests. Applications submitted by
candidates for this class will be reviewed based on training and experience
requirements as approved on 11/24.)</span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'><span style='text-decoration:none'> </span></span></u></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>EDUCATION</span></u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>:</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoBodyText><span style='font-family:"Arial",sans-serif'> Completion
of a master's degree program at an accredited college or university with major
course work in psychology, sociology, mental health counseling or social work.</span></p>
<p class=MsoBodyText><span style='font-family:"Arial",sans-serif'> </span></p>
<p class=MsoNormal style='margin-left:.5in;text-align:justify;text-indent:-.5in'><u><span
style='font-family:"Arial",sans-serif'>AND</span></u></p>
<p class=MsoNormal style='margin-left:.5in;text-align:justify;text-indent:-.5in'><u><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>GENERAL EXPERIENCE</span></u><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>:</span></p>
<p class=MsoNormal style='margin-left:.5in;text-align:justify;text-indent:-.5in'><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif'>Two
years of experience providing <span style='letter-spacing:-.1pt'>providing direct
service </span>to individuals with emotional or social problems <span
style='letter-spacing:-.1pt'>in a mental health setting.</span></span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>NOTE: Completion of a bachelor’s degree and an
additional two years of experience as described above may substitute for the
master’s degree requirement.</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif'> </span></p>
<h2><span style='font-family:"Arial",sans-serif;text-decoration:none'> </span></h2>
<h2><span style='font-family:"Arial",sans-serif'>AND</span></h2>
<p class=MsoNormal><u><span style='font-family:"Arial",sans-serif'>CRISIS LINE SPECIALTY</span></u></p>
<p class=MsoNormal> </p>
<h2><span style='font-family:"Arial",sans-serif'>SPECIFIC EXPERIENCE:</span></h2>
<p class=MsoNormal><span style='font-family:"Arial",sans-serif'> </span></p>
<h2 style='margin-left:0in;text-indent:.5in'><span style='font-family:"Arial",sans-serif;
text-decoration:none'>One year of experience at the advanced performance level providing
consultation and guidance on behavioral health assessments, referrals and crisis
intervention.</span></h2>
<p class=MsoNormal> </p>
<p class=MsoNormal><u><span style='font-family:"Arial",sans-serif'>VICTIM
ADVOCATE SPECIALTY </span></u></p>
<p class=MsoNormal><span style='font-family:"Arial",sans-serif'> </span></p>
<p class=MsoNormal><u><span style='font-family:"Arial",sans-serif'>SPECIFIC
EXPERIENCE: </span></u></p>
<p class=MsoNormal><span style='font-family:"Arial",sans-serif'> </span></p>
<p class=MsoNormal><span style='font-family:"Arial",sans-serif'> One
year of advocacy and counseling work in a large Police Department or behavioral
health service providing crisis intervention support and referral assistance to
crime victims. </span></p>
<h2><span style='font-family:"Arial",sans-serif'><span style='text-decoration:
none'> </span></span></h2>
<h2><span style='font-family:"Arial",sans-serif'>OR </span></h2>
<p class=MsoNormal style='margin-left:.5in;text-align:justify;text-indent:-.5in'><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'> </span></p>
<p class=MsoBodyText><span style='font-family:"Arial",sans-serif'> Any
equivalent combination of education and experience determined to be acceptable
by the Office of Human Resources that has included the completion of a bachelor’s
degree as an educational minimum. </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>CLASSES THAT TYPICALLY MEET THE SPECIFIC EXPERIENCE
REQUIREMENT FOR THIS CLASS ARE:</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>Mental Health Emergency Services Coordinator 2 (5E07) for
the Crisis Line Specialty</span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>Public Safety Social Work Counselor (5A47) for the Victim
Advocate Specialty </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><u><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'>PHYSICAL AND MEDICAL REQUIREMENTS</span></u></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal style='text-align:justify'><span style='font-family:"Arial",sans-serif;
letter-spacing:-.1pt'> Ability to physically perform the duties and
to work in the environmental conditions required of a position in this class.</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif;letter-spacing:-.1pt'> </span></p>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'>Class Established</span></b><span
style='font-family:"Arial",sans-serif;letter-spacing:-.1pt'> <b>-</b> 1/55</span></p>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-family:"Arial",sans-serif'>Spec. Revision:</span></b></p>
<p class=MsoEndnoteText align=right style='text-align:right'><span
style='font-family:"Arial",sans-serif'>CSC - 7/03</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>Ad. Board - 1/04</span></p>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-family:"Arial",sans-serif'>Spec. Revision:</span></b></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>CSC – 3/10</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>Ad. Board – 4/10</span></p>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-family:"Arial",sans-serif'>Spec. Revision:</span></b></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>CSC – 4/17</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>Ad. Board – 5/17</span></p>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-family:"Arial",sans-serif'>Spec. Revision:</span></b></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>CSC-11/17</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>Ad. Board - 12/17</span></p>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-family:"Arial",sans-serif'>Spec. Revision:</span></b></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>CSC – 9/21</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>Ad. Board – 11/21</span></p>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-family:"Arial",sans-serif'>Latest Spec. Revision:</span></b></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>CSC – 10/24</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'>Ad. Board – 11/24</span></p>
<p class=MsoNormal align=right style='text-align:right'><span style='font-family:
"Arial",sans-serif'> </span></p>
<p class=MsoEndnoteText><span style='font-family:"Arial",sans-serif'>CP</span></p>
</div>
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