diff --git a/content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/prerequisites.md b/content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/prerequisites.md
new file mode 100644
index 000000000..38581a76d
--- /dev/null
+++ b/content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/prerequisites.md
@@ -0,0 +1,43 @@
+---
+title: "Prerequisites"
+linkTitle: "Prerequisites"
+description: "Information about the prerequisites required before starting the upgrade."
+weight: 10
+---
+
+# {{< param title >}}
+
+The prerequisites required to be considered before starting the upgrade.
+
+## Encryption Requirements
+
+{{% alert title="Note" %}}This step is only required if the load balancer installed is the load balancer that is included with the {{% ctx %}} software.{{% /alert %}}
+
+1. On one of the Application Servers:
+    1. On the Start menu, choose `Run`.
+    1. In the open box, enter `regedit.exe`. You must have administrative credentials to run regedit.exe.
+    1. In the Registry Editor, locate the registry value `Key` which can be found at the following location `HKEY_LOCAL_MACHINE\SOFTWARE\Innovise\Cerberus`.
+    1. Copy the value of `Key` and save it to a known location.
+1. On the Load Balancer Server:
+    1. On the Start menu, choose `Run`.
+    1. In the open box, enter `regedit.exe`. You must have administrative credentials to run regedit.exe.
+    1. In the Registry Editor, navigate through the subkeys to `HKEY_LOCAL_MACHINE\SOFTWARE\Innovise\Cerberus`. If any of the subkeys do not exist create them repeating for each subsequent folder:
+        * Right click on the parent folder.
+        * Select `New`.
+        * Select `Key`.
+        * Set the name to be the subkey that you are creating e.g. `Cerberus`.
+    1. Under the `Cerberus` folder locate the registry value `Key`. If the registry value does not exist create it:
+        * Right click in the right window.
+        * Select `New`.
+        * Select `String`.
+        * Set the name to be `Key`.
+    1. Set the value of `Key` to be the value copied from the Application Server in Step 1.4:
+        * Double click on the registry value `Key` to open the Edit dialog.
+        * Set the value.
+        * Click `OK`.
+
+## Next Steps?
+
+1. [Upgrade Application Servers and Load Balancer][]
+
+[Upgrade Application Servers and Load Balancer]: {{< url path="Cortex.Guides.UpgradeCortex.2024.9to2024.11.MultipleServerWithHA.UpgradeApplicationAndLoadBalancerServers" >}}
diff --git a/content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-application-and-loadbalancer-servers.md b/content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-application-and-loadbalancer-servers.md
index deac8d9e4..e87322dd3 100644
--- a/content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-application-and-loadbalancer-servers.md
+++ b/content/en/docs/2024.11/Guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-application-and-loadbalancer-servers.md
@@ -7,7 +7,7 @@ weight: 30
 
 # {{< param title >}}
 
-This guide describes how to upgrade the Application Servers and Load Balancer Server from 2024.9 to 2024.11.
+This guide describes how to upgrade the Application Servers and Load Balancer Server from 2024.9 to 2024.11. Please ensure that the [Prerequisites][] have been completed before starting this upgrade.
 
 ## Make Installation Artefacts Available
 
@@ -76,4 +76,5 @@ To check the previous configuration values open the `Cortex.Upgrade.ApplicationC
 
 1. [Upgrade Web Application Server][]
 
+[Prerequisites]: {{< url path="Cortex.Guides.UpgradeCortex.2024.9to2024.11.MultipleServerWithHA.Prerequisites" >}}
 [Upgrade Web Application Server]: {{< url path="Cortex.Guides.UpgradeCortex.2024.9to2024.11.MultipleServerWithHA.UpgradeWebApplicationServer" >}}
diff --git a/data/urls.toml b/data/urls.toml
index 33f944535..4e85f0b00 100644
--- a/data/urls.toml
+++ b/data/urls.toml
@@ -569,6 +569,7 @@
                     UpgradeFlows = "/docs/guides/upgrade-cortex/advanced/upgrade-flows"
                 [Cortex.Guides.UpgradeCortex.2024.9to2024.11.MultipleServerWithHA]
                     MainDoc = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/"
+                    Prerequisites = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/prerequisites"
                     TryItOut = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/try-it-out"
                     UpgradeApplicationAndLoadBalancerServers = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-application-and-loadbalancer-servers"
                     UpgradeDebugger = "/docs/guides/upgrade-cortex/2024.9-to-2024.11/multiple-server-with-ha/upgrade-web-application-server/upgrade-debugger"