From 064ffad6f28fec965319bcd8bff88f47d2139997 Mon Sep 17 00:00:00 2001 From: GayeCord <91748293+GayeCord@users.noreply.github.com> Date: Fri, 11 Oct 2024 18:13:38 +0100 Subject: [PATCH 1/2] Update cookies.md Add cookies for CXOne webchat and remove those listed for the old Zendesk webchat https://trello.com/c/i9KsVQkI --- app/views/pages/cookies.md | 19 +++++++++---------- 1 file changed, 9 insertions(+), 10 deletions(-) diff --git a/app/views/pages/cookies.md b/app/views/pages/cookies.md index e4c22f9745..0d050d3d17 100644 --- a/app/views/pages/cookies.md +++ b/app/views/pages/cookies.md @@ -2,7 +2,7 @@ title: Cookies Policy --- -Last updated: 15 January 2024 +Last updated: 15 October 2024 This Cookies Policy explains what Cookies are and how we use them. You should read this policy so you can understand what type of Cookies we use, or the information we collect using Cookies and how that information is used. @@ -53,8 +53,6 @@ The Cookies we use are listed below with details about why we use them and how l | Name | Purpose | Expires | |-------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------| | `_dfe_session` | Temporary session data | End of browser session | -| `__zlcmid` | Zendesk cookie that identifies your webchat session | 1 year | -| `__zlcprivacy` | Zendesk cookie that stores your webchat cookie preferences | 1 year | | `git-cookie-preferences-v1` | Website cookie that stores your cookie preferences | 90 days | | `_vis_opt_exp_{CAMPAIGNID}_goal_{GOALID}` | This VWO cookie is created when a campaign goal is triggered. This cookie, when created, will always have a value of 1 | 100 days | | `_vis_opt_test_cookie` | This VWO cookie is to read if cookies can be placed | Browser closes | @@ -68,7 +66,8 @@ The Cookies we use are listed below with details about why we use them and how l | `_vwo_sn` | This VWO cookie stores session-level information | 30 minutes and reset again to 30 minutes on activity | | `_vis_opt_exp_{CAMPAIGNID}_combi_choose` | This VWO cookie stores the chosen combination. It’s a temporary cookie that gets deleted when the campaign changes are applied | Persists until campaign changes are applied | | `_vwo_referrer` | This cookie stores referral info allowing VWO to identify the original Traffic source in case of the Split URL campaign | 15 seconds | -| `_vwo` | This VWO cookie is a jar of all the VWO cookies. It is currently created only for the Safari browser browser | Expires in 2096 years | +| `_vwo` | This VWO cookie is a jar of all the VWO cookies. It is currently created only for the Safari browser browser | Expires in 2096 years +| `STORAGE_CHAT_CUSTOMER_ID` | This is a unique identifier when using our webchat to maintain the chat session. | End of web chat session Table caption: Essential cookies we use @@ -138,13 +137,13 @@ If you prefer to avoid the use of Cookies on the website, you must disable the u If you do not accept our Cookies, you may experience some inconvenience in your use of the website and some features may not function properly. -If you'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser: +If you'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, visit the help pages of your web browser: -- [Google Chrome](https://support.google.com/chrome/answer/95647?hl=en-GB&p=cpn_cookies) -- [Microsoft Edge](https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy) -- [Mozilla Firefox](https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies) -- [Safari on Mac](https://support.apple.com/en-gb/guide/safari/sfri11471/mac) -- [Safari on iPhone or iPad](https://support.apple.com/en-us/HT201265) +- [visit Google for Cookie guidance when using Chrome](https://support.google.com/chrome/answer/95647?hl=en-GB&p=cpn_cookies) +- [visit Microsoft for Cookie guidance when using Edge](https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy) +- [visit Mozilla for Cookie guidance when using Firefox](https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies) +- [visit Apple for Cookie guidance when using Safari on a Mac ](https://support.apple.com/en-gb/guide/safari/sfri11471/mac) +- [visit Apple for Cookie guidance when using Safari on an iPhone or iPad](https://support.apple.com/en-us/HT201265) Find out [how we use your personal data](/privacy-policy) when you sign up for our services. From d59640b291f8658fc2fbd0619cee20769ee4fe7a Mon Sep 17 00:00:00 2001 From: GayeCord <91748293+GayeCord@users.noreply.github.com> Date: Mon, 14 Oct 2024 17:11:24 +0100 Subject: [PATCH 2/2] Update web chat to webchat Co-authored-by: Gemma Dallman <87642394+gemmadallmandfe@users.noreply.github.com> --- app/views/pages/cookies.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/app/views/pages/cookies.md b/app/views/pages/cookies.md index 0d050d3d17..c182275ddb 100644 --- a/app/views/pages/cookies.md +++ b/app/views/pages/cookies.md @@ -67,7 +67,7 @@ The Cookies we use are listed below with details about why we use them and how l | `_vis_opt_exp_{CAMPAIGNID}_combi_choose` | This VWO cookie stores the chosen combination. It’s a temporary cookie that gets deleted when the campaign changes are applied | Persists until campaign changes are applied | | `_vwo_referrer` | This cookie stores referral info allowing VWO to identify the original Traffic source in case of the Split URL campaign | 15 seconds | | `_vwo` | This VWO cookie is a jar of all the VWO cookies. It is currently created only for the Safari browser browser | Expires in 2096 years -| `STORAGE_CHAT_CUSTOMER_ID` | This is a unique identifier when using our webchat to maintain the chat session. | End of web chat session +| `STORAGE_CHAT_CUSTOMER_ID` | This is a unique identifier when using our webchat to maintain the chat session. | End of webchat session Table caption: Essential cookies we use