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FAQ.html
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<!DOCTYPE html>
<html>
<head>
<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Kalam">
<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Lora">
<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Titillium Web">
<title>Frequently Asked Questions</title>
<style>
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#nav-bar {
z-index: 5;
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width: 20px;
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</style>
</head>
<body>
<div id="nav-bar">
<ul>
<li><a href="index.html" class="nav-item">Home</a></li>
<li><a href="about.html" class="nav-item">About Our Products</a></li>
<li><a href="store.html" class="nav-item">Store</a></li>
<li><a href="FAQ.html" class="underline">FAQ</a></li>
<li><a href="AboutCompany.html" class="nav-item">About Us</a></li>
</ul>
</div>
<div id="banner">
<img src="./images/faq-banner.jpg" alt="People Working">
<div class = "banner-content">
<p>Frequently Asked Questions</p>
</div>
</div>
<div class="questions">
<h1>General</h1>
<p class="question">Do you offer a warranty?</p>
<p class="answer">
A minimum <span class="important">5 year warranty</span> is offered with every purchase with an additional charge to upgrade to an extended warranty. Customer satisfaction is very important to us, all warranties cover any and all defects or manufacturer errors. This includes repair or replacement or the product with no additional costs.
</p>
<p class="question">How do I install it?</p>
<p class="answer">
Installation is quick and easy! However, if the <span class="important">startup guide</span> (provided when purchasing the item) isn’t easy for you to follow, our team has made <span class="important">tutorials on our Instagram</span> page to help. Furthermore, if you still find yourself stuck, you can always reach out to us for further assistance.
</p>
<p class="question">How is your company helping the environment?</p>
<p class="answer">
We use <span class='important'>100% recycled plastic</span> in the manufacturing
of the plastic casing around our electronics. Also, we try as much as we can to
use recycled electronics from old screens. However, since these are much less
accessible than recycled plastic we sometimes have to resort to creating our
screen from non-recycled electronic parts.
</p>
<p class="question">How much does it cost?</p>
<p class="answer">
The cost for the basic screen (without the camera) is <span class='important'>$99</span>.
For the premium version that includes both the screen and the outside view camera, the cost
is <span class='important'>$149</span>.
</p>
<h1>Products</h1>
<p class="question">How does the screen work?</p>
<p class="answer">
Every screen is mounted to the window with a camera between the screen and the window. You are able to display any picture you want or choose from the library provided in the picture library. The camera is used to display the live images of the view outside for people who want to have an outside view.
</p>
<p class="question">What materials are your products made of?</p>
<p class="answer">
The frame is made up of <a href="https://www.metalsupermarkets.com/metals/aluminum/aluminum-1100/" class="important" style="color:#2b2d2f">Aluminum 1100</a>
with carbon fibre fittings completed with plastic casing.
</p>
<p class="question">How good is the screen quality?</p>
<p class="answer">
The display is a very important feature of our product, for that reason we have partnered with Samsung to provide exceptional quality. Our screens are <span class="important">4k HDR</span> and range in sizes.
</p>
<p class="question">Do you provide software updates?</p>
<p class="answer">
You are not only purchasing a screen you are purchasing a service. Our devices are linked via the internet and connected to our servers. Our software department will release updates to improve the functionality and efficiency of the product.
</p>
<h1>Shipping</h1>
<p class="question">What countries do you ship to?</p>
<p class="answer">
We offer <span class="important">worldwide</span> shipping!
</p>
<p class="question">How fast will I receive the product?</p>
<p class="answer">
We offer 1-2 business day express shipping for North-American customers, but we also offer shipping internationally that takes
<span class='important'>5-7 business days</span>.
</p>
<p class="question">How much does shipping cost?</p>
<p class="answer">
Express shipping is an extra $12.00 CAD while standard national shipping is free.
We also offer international shipping which is an extra $5.00 CAD.
</p>
<p class="question">My package has not arrived yet, what can I do?</p>
<p class="answer">
If you are experiencing a delay in delivery, we’d like to convey our sincerest apologies. Let us help you solve this problem by <span class="important">contacting our support team</span> and we will handle everything from there! Please have your confirmation email and credentials of payment ready.
</p>
<h1>Contact</h1>
<p class="question">What are your hours of operation?</p>
<p class="answer">
Our team is available during regular <span class="important">9 to 5 business hours</span> and will respond to emails 7 days a week.
</p>
<p class="question">Where can we reach you?</p>
<p class="answer">
Our business emails and social media account are located at the bottom of every page. You can send an email or a message through those platforms.
</p>
<p class="question">Do you have a phone service?</p>
<p class="answer">
As of right now we do not have contact via phone. However, our team is very dedicated to our customers and will respond in 1-2 business days through email.
</p>
<p class="question" style="font-size: 160%; margin-bottom: 0;">Don't hesitate to contact us if you have any further questions!</p>
</div>
</div>
<div class="footer-container">
<div class="footer-variant">
<h1>Elevated Dreams</h1>
<p>
Here at Elevated Dreams we strive to give the most relaxing and
productive flying experience possible.
</p>
</div>
<div class="footer-variant">
<h2>Contact Us</h2>
<div>
<img src='images/email-white.png' alt='email icon' class='icon'>
<a href = "mailto: [email protected]">Vincent Préseault</a>
</div>
<div>
<img src='images/email-white.png' alt='email icon' class='icon'>
<a href = "mailto: [email protected]">Amin Arshadi</a>
</div>
<div>
<img src='images/email-white.png' alt='email icon' class='icon'>
<a href = "mailto: [email protected]">Souleymane Diallo</a>
</div>
<div>
<img src='images/email-white.png' alt='email icon' class='icon'>
<a href = "mailto: [email protected]">Charlie Haldane</a>
</div>
<div>
<img src='images/email-white.png' alt='email icon' class='icon'>
<a href = "mailto: [email protected]">Mounira Nihad Zitouni</a>
</div>
<div>
<img src='images/email-white.png' alt='email icon' class='icon'>
<a href = "mailto: [email protected]">Karen Dhindsa</a>
</div>
<div>
<img src='images/email-white.png' alt='email icon' class='icon'>
<a href = "mailto: [email protected]">Dominic Salas</a>
</div>
<div>
<img src='images/011-instagram-white.png' alt='instagram icon' class='icon'>
<a href="https://www.instagram.com/elevateddreams4uottawa/">@ElevatedDreams</a>
</div>
</div>
<div class="footer-variant">
<h2>Key Links</h2>
<ul>
<li><a href="index.html">Home</a></li>
<li><a href="about.html">About Our Products</a></li>
<li><a href="store.html">Store</a></li>
<li><a href="FAQ.html">FAQ</a></li>
<li><a href="AboutCompany.html">About Us</a></li>
<li><br></li>
<li>Icons made by <a href="https://www.flaticon.com/authors/freepik" title="Freepik" style='text-decoration: underline;'>Freepik</a> from <a href="https://www.flaticon.com/" title="Flaticon" style='text-decoration: underline;'> www.flaticon.com</a></li>
</ul>
</div>
</div>
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