ds_zendesk_zendesk.md

Vendor: Zendesk

Product: Zendesk

Rules	Models	MITRE ATT&CK® TTPs	Activity Types	Parsers
55	26	6	1	1

Use-Case	Activity Types (Legacy Event Type)/Parsers	MITRE ATT&CK® TTP	Content
Abnormal Authentication & Access	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1078 - Valid Accounts T1133 - External Remote Services	12 Rules 4 Models
Account Manipulation	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1098 - Account Manipulation T1098.002 - Account Manipulation: Exchange Email Delegate Permissions	3 Rules 1 Models
Compromised Credentials	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1078 - Valid Accounts T1133 - External Remote Services	39 Rules 24 Models
Data Access	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1078 - Valid Accounts	19 Rules 11 Models
Data Leak	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1114 - Email Collection T1114.003 - Email Collection: Email Forwarding Rule	3 Rules
Privilege Abuse	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1078 - Valid Accounts T1098 - Account Manipulation T1098.002 - Account Manipulation: Exchange Email Delegate Permissions	6 Rules 2 Models
Privilege Escalation	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1098 - Account Manipulation T1098.002 - Account Manipulation: Exchange Email Delegate Permissions	3 Rules 1 Models
Privileged Activity	scheduled_task-trigger:success (app-activity) ↳zendesk-z-sk4-app-activity-success-ticketevent ↳zendesk-z-sk4-app-activity-success-userevent	T1078 - Valid Accounts	2 Rules 1 Models

MITRE ATT&CK® Framework for Enterprise

Initial Access	Execution	Persistence	Privilege Escalation	Defense Evasion	Credential Access	Discovery	Lateral Movement	Collection	Command and Control	Exfiltration	Impact
External Remote Services Valid Accounts		External Remote Services Valid Accounts Account Manipulation Account Manipulation: Exchange Email Delegate Permissions	Valid Accounts	Valid Accounts				Email Collection Email Collection: Email Forwarding Rule