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SimpleDNS Plus 9.x Provider not creating NS records #217

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enguard1 opened this issue Dec 18, 2024 · 19 comments
Open

SimpleDNS Plus 9.x Provider not creating NS records #217

enguard1 opened this issue Dec 18, 2024 · 19 comments
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bug Something isn't working

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@enguard1
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We have 4 NS records that were previously created with the SimpleDNS Plus 8.x Provider:

NS1.ENGUARD.COM
NS2.ENGUARD.COM
NS3.ENGUARD.COM
NS4.ENGUARD.COM

The 9.x Provider only creates ONE NS record: NS1.ENGUARD.COM
Screenshot 2024-12-18 at 3 15 37 PM
Screenshot 2024-12-18 at 3 16 16 PM
@FuseCP-TRobinson
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Hello,

Name servers should just be added in the list of name servers and not in the DNS Records.

I have confirmed when they only appear in name servers list it works correctly

image
image

@enguard1
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enguard1 commented Dec 19, 2024 •
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OK I removed the DNS records and it is still only creating one. What am I missing here?
Screenshot 2024-12-19 at 6 24 26 AM
Screenshot 2024-12-19 at 6 25 18 AM

Screenshot 2024-12-19 at 6 25 04 AM

@enguard1
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The thing is, with the SimpleDNS Plus 8.x Provider, I HAVE TO specify the DNS records for it to create it.

@enguard1
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Here's my settings, please let me know if I need to change anything.
Screenshot 2024-12-19 at 6 42 40 AM
Screenshot 2024-12-19 at 6 42 12 AM

@FuseCP-TRobinson
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Can you try create a new test hosting space under server admin with a test domain to see if it reacts the same?

@enguard1
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The users are all under serveradmin, we don't use resellers. I am logged in as serveradmin when I test this.

Screenshot 2024-12-19 at 7 26 41 AM

@enguard1
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Found 2 errors in the Event Viewer upon creation of the space:

[12/19/2024 9:33:34 AM] WARNING: SimpleDNS 9 API Call (GET) Failed - Zone not found
[12/19/2024 9:33:34 AM] WARNING: SimpleDNS 9 API Call (PATCH) Failed - Patch item 1 conflicts with existing/previous record

@FuseCP-TRobinson
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Checking into this and unable to recreate the issue. However some settings can be carried over in the hosting plan which is why i recommend making a whole new space for the demo to check thats not a issue.

Found 2 errors in the Event Viewer upon creation of the space:

[12/19/2024 9:33:34 AM] WARNING: SimpleDNS 9 API Call (GET) Failed - Zone not found [12/19/2024 9:33:34 AM] WARNING: SimpleDNS 9 API Call (PATCH) Failed - Patch item 1 conflicts with existing/previous record

Those errors are normal as its checking the zone doesnt already exist.

You should see a UpdateSOARecord event and then one like this:

INFO: AddZoneRecords: JSON content zone: simplendns01a.local data: [{"Name":"simplendns01a.local","Type":"NS","TTL":86406,"Data":"ns1.nameserver.com."},{"Name":"simplendns01a.local","Type":"NS","TTL":86406,"Data":"ns2.nameserver.com."},{"Name":"simplendns01a.local","Type":"NS","TTL":86406,"Data":"ns3.nameserver.com."},{"Name":"simplendns01a.local","Type":"NS","TTL":86406,"Data":"ns4.nameserver.com."}]

I presume yours just shows the single NS server?

@enguard1
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I created a new virtual server and new hosting plan, still does not work.

Here is the verbose output in event viewer:

[12/20/2024 8:36:00 AM] START: 'SimpleDNS Plus 9.x' ZoneExists
[12/20/2024 8:36:00 AM] WARNING: SimpleDNS 9 API Call (GET) Failed - Zone not found
[12/20/2024 8:36:00 AM] END: 'SimpleDNS Plus 9.x' ZoneExists
[12/20/2024 8:36:00 AM] START: 'SimpleDNS Plus 9.x' AddPrimaryZone
[12/20/2024 8:36:00 AM] END: 'SimpleDNS Plus 9.x' AddPrimaryZone
[12/20/2024 8:36:00 AM] START: 'SimpleDNS Plus 9.x' UpdateSoaRecord
[12/20/2024 8:36:00 AM] END: 'SimpleDNS Plus 9.x' UpdateSoaRecord
[12/20/2024 8:36:00 AM] START: 'SimpleDNS Plus 9.x' AddZoneRecords
[12/20/2024 8:36:00 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":"demo.com","Type":"NS","TTL":3600,"Data":"ns1.enguard.com."},{"Name":"demo.com","Type":"NS","TTL":3600,"Data":"ns2.enguard.com."},{"Name":"demo.com","Type":"NS","TTL":3600,"Data":"ns3.enguard.com."},{"Name":"demo.com","Type":"NS","TTL":3600,"Data":"ns4.enguard.com."}]
[12/20/2024 8:36:00 AM] WARNING: SimpleDNS 9 API Call (PATCH) Failed - Patch item 1 conflicts with existing/previous record
[12/20/2024 8:36:00 AM] END: 'SimpleDNS Plus 9.x' AddZoneRecords
[12/20/2024 8:36:01 AM] START: 'SimpleDNS Plus 9.x' GetZoneRecords
[12/20/2024 8:36:01 AM] END: 'SimpleDNS Plus 9.x' GetZoneRecords
[12/20/2024 8:36:01 AM] START: 'SimpleDNS Plus 9.x' AddZoneRecords
[12/20/2024 8:36:01 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":"demo.com","Type":"A","TTL":3600,"Data":"12.218.13.189"},{"Name":"www.demo.com","Type":"A","TTL":3600,"Data":"12.218.13.189"}]
[12/20/2024 8:36:01 AM] END: 'SimpleDNS Plus 9.x' AddZoneRecords
[12/20/2024 8:36:01 AM] START: 'SimpleDNS Plus 9.x' GetZoneRecords
[12/20/2024 8:36:01 AM] END: 'SimpleDNS Plus 9.x' GetZoneRecords
[12/20/2024 8:36:01 AM] START: 'SimpleDNS Plus 9.x' AddZoneRecords
[12/20/2024 8:36:01 AM] END: 'SimpleDNS Plus 9.x' AddZoneRecords

@enguard1
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Verbose output of SimpleDNS Plus 8.x Provider that DOESNT WORK:

[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' ZoneExists
[12/20/2024 8:41:27 AM] WARNING: SimpleDNS 8 API Call (GET) Failed - Zone not found
[12/20/2024 8:41:27 AM] END: 'SimpleDNS Plus 8.x' ZoneExists
[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' AddPrimaryZone
[12/20/2024 8:41:27 AM] END: 'SimpleDNS Plus 8.x' AddPrimaryZone
[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' UpdateSoaRecord
[12/20/2024 8:41:27 AM] END: 'SimpleDNS Plus 8.x' UpdateSoaRecord
[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:41:27 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":".demo.com","Type":"NS","Data":"ns1.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns2.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns3.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns4.enguard.com."}]
[12/20/2024 8:41:27 AM] WARNING: SimpleDNS 8 API Call (PATCH) Failed - Patch item 1 conflicts with existing/previous record
[12/20/2024 8:41:27 AM] END: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:41:27 AM] END: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:41:27 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":".demo.com","Type":"A","Data":"12.218.13.189"},{"Name":"www.demo.com","Type":"A","Data":"12.218.13.189"}]
[12/20/2024 8:41:27 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":".demo.com","Type":"A","Data":"12.218.13.189"},{"Name":"www.demo.com","Type":"A","Data":"12.218.13.189"}]
[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:41:27 AM] END: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:41:27 AM] START: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:41:27 AM] END: 'SimpleDNS Plus 8.x' AddZoneRecords

@enguard1
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Verbose output of SimpleDNS Plus 8.x Provider with DNS Records that DOES WORK:

[12/20/2024 8:46:08 AM] START: 'SimpleDNS Plus 8.x' ZoneExists
[12/20/2024 8:46:08 AM] WARNING: SimpleDNS 8 API Call (GET) Failed - Zone not found
[12/20/2024 8:46:08 AM] END: 'SimpleDNS Plus 8.x' ZoneExists
[12/20/2024 8:46:08 AM] START: 'SimpleDNS Plus 8.x' AddPrimaryZone
[12/20/2024 8:46:08 AM] END: 'SimpleDNS Plus 8.x' AddPrimaryZone
[12/20/2024 8:46:08 AM] START: 'SimpleDNS Plus 8.x' UpdateSoaRecord
[12/20/2024 8:46:08 AM] END: 'SimpleDNS Plus 8.x' UpdateSoaRecord
[12/20/2024 8:46:08 AM] START: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:46:08 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":".demo.com","Type":"NS","Data":"ns1.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns2.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns3.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns4.enguard.com."}]
[12/20/2024 8:46:08 AM] WARNING: SimpleDNS 8 API Call (PATCH) Failed - Patch item 1 conflicts with existing/previous record
[12/20/2024 8:46:08 AM] END: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:46:08 AM] START: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:46:08 AM] END: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:46:08 AM] START: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:46:08 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":".demo.com","Type":"A","Data":"12.218.13.189"},{"Name":"www.demo.com","Type":"A","Data":"12.218.13.189"}]
[12/20/2024 8:46:09 AM] END: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:46:09 AM] START: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:46:09 AM] END: 'SimpleDNS Plus 8.x' GetZoneRecords
[12/20/2024 8:46:09 AM] START: 'SimpleDNS Plus 8.x' AddZoneRecords
[12/20/2024 8:46:09 AM] INFO: AddZoneRecords: JSON content zone: demo.com
data: [{"Name":".demo.com","Type":"NS","Data":"ns2.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns3.enguard.com."},{"Name":".demo.com","Type":"NS","Data":"ns4.enguard.com."}]
[12/20/2024 8:46:09 AM] END: 'SimpleDNS Plus 8.x' AddZoneRecords

@enguard1
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I found out where to fix this on the SimpleDNS Plus side: Tools > Default Zone Values > Secondary DNS servers tab

Screenshot 2024-12-20 at 9 03 07 AM
Screenshot 2024-12-20 at 9 03 42 AM

@FuseCP-TRobinson
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Its strange you have a error for setting the nameservers.

I checked ours and the default settings show no nameservers

image

If i make a new zone in SimpleDNS 9 UI it shows this:

image

Maybe yours sets the ns01 record?

@enguard1
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enguard1 commented Dec 20, 2024 •
edited
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We are running Simple DNS Plus in a master slave configuration with 4 DNS servers at 4 datacenters. Maybe it behaves differently in this configuration vs a single DNS server?

@enguard1
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Screenshot 2024-12-20 at 3 25 46 PM
Screenshot 2024-12-20 at 3 25 32 PM

@FuseCP-TRobinson
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Ok i see the problem now when i set the host name to match the same as the ns1 address

@FuseCP-TRobinson FuseCP-TRobinson added the bug Something isn't working label Dec 20, 2024
@enguard1
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The workaround for me right now is to have a primary name server set in SolidCP
Screenshot 2024-12-20 at 4 02 42 PM

Secondary DNS servers set in Default Zone Values in SimpleDNS Plus:
Screenshot 2024-12-20 at 4 02 49 PM

And everything is created successfuly in SimpleDNS Plus.
Screenshot 2024-12-20 at 4 04 05 PM

@FuseCP-TRobinson
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For your secondary servers do you use the super master/slave options in SimpleDNS?

@enguard1
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enguard1 commented Dec 23, 2024 •
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Yes I do.

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@FuseCP-TRobinson @enguard1