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Touchpoints feedback form #182

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jonadecker opened this issue Jun 19, 2024 · 5 comments
Open
2 tasks

Touchpoints feedback form #182

jonadecker opened this issue Jun 19, 2024 · 5 comments
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@jonadecker
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jonadecker commented Jun 19, 2024

Currently the only channel to contact 10x from the website is via an email link in the Site Identifier. In keeping with new DX guidance, create a feedback form in Touchpoints for the 10x website.

Dependencies:

  • Decision on using hosted form (easiest), modal (requires styling), embedded
  • Decision on behavior/invocation - link, bug, some other mechanism?
  • Impact of Issue #176 - Projects board link on where a feedback form link lives on site. Potentially in a (new) Site Utilities area, or within the Site Identifier depending on design direction for Project Board link or bug.

To do:

  • Create a few options for @marina-defrates review and approval
  • Decide on location and behavior of feedback link
@jonadecker
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Jona to meet with Natasha to introduce Touchpoints and position @natashapl to create a few design explorations for feedback.

@jonadecker
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jonadecker commented Sep 12, 2024

Example bug/modal (side placement) from USA.gov

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@jonadecker
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Example bug (bottom placement) from Search.gov

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@maomeara63
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@marina-defrates Have you had a chance to look into whether we need a PRA disclaimer?

@marina-defrates
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@maomeara63 confirming that we aren't collecting any info that would require PRA clearance. That being said, from a trust standpoint I may recommend linking to the GSA privacy and security policy so people can read more about how we use info they send us, if they want

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