eR Program & Docket Services Agreements Discussion with OGC

[cassandrajHall]

OGC requested to meet with BizOps (Shelley Goss) and eR PMO (C Hall) to discuss key points to cover with eR Customers going forward:

• no GSA services can be provided without signed agreements
• GSA services must be aligned to accurate Periods of Performance (PoP); OGC asked is eR SOWs and SLAs are able to exclude specific PoPs. I responded that eR SOWs that should now have standard language for all Partner Agencies can probably drop PoP dates but that Partner Agencies may push back because of past practices (being accustomed to referencing dates to distinquish one FY from another). I also responded that annual support to Docket Service customers (DHS, FTC and HUD) may not prefer to dropping PoP dates. And intermittent/surge support must have PoP dates because specific timeframes for surge support (i.e. 60-day, 90-day, 6-month) require start and end dates.

[cassandrajHall]

Consensus from meeting:

• start IAA process to spring/summer timeframe to give Partners sufficient time to sign IAA prior to begin of PoP
• add standard language to agreements to help Partners understand the legal need to have agreements signed before starting service at the start of new contract
• shift PoP from Oct 1st to April (with a transition IAA to bridge one-time gap)