Falsely Attributed Comments - Standard Process

[cassandrajHall]

PMO needs a standard process for responses from public and/or Partners on handling falsely attributed comments.

• helpdesk notifies PMO
• helpdesk pulls auditable data (sender email address, API Key Holder (Y/N), IP address, date, content, etc)
• PMO contacts Partner Agency as data owner (AB or CCB Member and AA account owner) & advises of incident
  --- sends auditable data
  --- informs Agency that resolution to incident is Agency decision
  --- PMO and Helpdesk execute actions (ie pulling comments from post) as directed by Agency
  --- if public customer, Helpdesk to follow-up with customer of Agency contact information
  --- Helpdesk closes incident
  --- if API Key Holder is source, PMO to follow-up with API Key Holder with Terms of Agreement reminder & post incident notes to file.

[cassandrajHall]

Actions for PMO:

• draft process flow and share with Tobias for review
• follow-up with Jeffery Tidd on PMO process

[cassandrajHall]

Reference incident: VA-2024-VACO-0001-0646