diff --git a/_articles/appdev-oncall-guide.md b/_articles/appdev-oncall-guide.md index fba2479c..66f7c140 100644 --- a/_articles/appdev-oncall-guide.md +++ b/_articles/appdev-oncall-guide.md @@ -18,14 +18,21 @@ distribute the load. Before being added to the oncall rotation, an engineer must 5. SSM access to production 6. Join the #login-situation channel -## AWS Incident Manager Team & Rotations +## AWS Incident Manager -Rotations: +See [AWS Incident Manager]({% link _articles/platform-aws-incident-manager.md %}) for more on our paging system. + +## Rotations 1. appdev-primary 2. appdev-secondary -See [AWS Incident Manager]({% link _articles/platform-aws-incident-manager.md %}) for more on our paging system. +### Logistics + +* Expected frequency is about once/every two months but depends on the number of engineers in the rotation. +* If an employee is unable to cover a specific time frame during their rotation schedule they will need to coordinate with another employee to ensure coverage for the time frame. +* If primary on-call has not responded within 15 min, secondary on-call will be paged. +* Every effort will be made to ensure that the same person does not work on the same holidays. ## Emergency Contacts @@ -37,6 +44,8 @@ For Login.gov and vendor emergency contact information see [Emergency Contacts]( The AppDev Rotation hands off every **Monday at 12pm Eastern (9am Pacific)**. +Handoffs on holidays will be managed on a case-by-case basis. + When handing off: * Update the `@login-appdev-oncall` Slack handle to be the new person