diff --git a/Gemfile.lock b/Gemfile.lock
index 374ea4c..cc3a4b9 100644
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -1,18 +1,18 @@
 GEM
   remote: https://rubygems.org/
   specs:
-    addressable (2.8.6)
-      public_suffix (>= 2.0.2, < 6.0)
+    addressable (2.8.7)
+      public_suffix (>= 2.0.2, < 7.0)
     bigdecimal (3.1.8)
     colorator (1.1.0)
-    concurrent-ruby (1.2.3)
+    concurrent-ruby (1.3.4)
     em-websocket (0.5.3)
       eventmachine (>= 0.12.9)
       http_parser.rb (~> 0)
     eventmachine (1.2.7)
-    ffi (1.16.3)
+    ffi (1.17.0)
     forwardable-extended (2.6.0)
-    google-protobuf (4.27.0)
+    google-protobuf (4.27.4)
       bigdecimal
       rake (>= 13)
     http_parser.rb (0.8.0)
@@ -49,18 +49,18 @@ GEM
     mercenary (0.4.0)
     pathutil (0.16.2)
       forwardable-extended (~> 2.6)
-    public_suffix (5.0.5)
+    public_suffix (6.0.1)
     rake (13.2.1)
     rb-fsevent (0.11.2)
     rb-inotify (0.11.1)
       ffi (~> 1.0)
-    rexml (3.2.8)
-      strscan (>= 3.0.9)
-    rouge (4.2.1)
+    rexml (3.3.6)
+      strscan
+    rouge (4.3.0)
     safe_yaml (1.0.5)
-    sass-embedded (1.77.2)
-      google-protobuf (>= 3.25, < 5.0)
-      rake (>= 13.0.0)
+    sass-embedded (1.77.8)
+      google-protobuf (~> 4.26)
+      rake (>= 13)
     strscan (3.1.0)
     terminal-table (3.0.2)
       unicode-display_width (>= 1.1.1, < 3)
diff --git a/_includes/component-footer.html b/_includes/component-footer.html
index 5d06335..2249599 100755
--- a/_includes/component-footer.html
+++ b/_includes/component-footer.html
@@ -1,5 +1,63 @@
-<footer id="component-footer" class="usa-footer usa-footer--big" role="contentinfo">
+<footer
+  id="component-footer"
+  class="usa-footer usa-footer--big"
+  role="contentinfo">
+  <div class="grid-container">
+    <div id="touchpoints-yes-no-form"></div>
+  </div>
   <div class="grid-container usa-footer__return-to-top">
     <a href="#">Return to top</a>
   </div>
 </footer>
+<script src="https://touchpoints.app.cloud.gov/touchpoints/0efb2db6.js" async></script>
+
+<script>
+  function setTouchpointsListeners() {
+    document.addEventListener('onTouchpointsModalClose', function() {
+        console.log("fired onTouchpointsModalClose")
+    });
+
+    document.addEventListener('onTouchpointsModalOpen', function() {
+      console.log("fired onTouchpointsModalOpen")
+    });
+
+    document.addEventListener('onTouchpointsFormSubmission', function() {
+      console.log("fired onTouchpointsFormSubmission")
+    });
+
+    document.addEventListener('onTouchpointsFormPreviousPage', function(e) {
+      console.log("fired onTouchpointsFormPreviousPage", e.page)
+    });
+
+    document.addEventListener('onTouchpointsFormNextPage', function(e) {
+      console.log("fired onTouchpointsFormNextPage", e.page)
+    });
+  }
+
+  document.addEventListener('onTouchpointsFormLoaded', (e) => {
+    // load for a specific form
+    if (e.detail && e.detail.formComponent.formComponent().getAttribute("data-touchpoints-form-id") === '0efb2db6' ) {
+      console.log("onTouchpointsFormLoaded")
+      const yesButton = e.detail.formComponent.formComponent().querySelector('input.usa-button[value="yes"]');
+      const noButton = e.detail.formComponent.formComponent().querySelector('input.usa-button[value="no"]');
+
+      yesButton.addEventListener('click', (event) => {
+         event.preventDefault();
+          gas4('was_this_helpful_submit', {
+            'event_category': 'cx_feedback',
+            'event_action': 'was_this_page_helpful2',
+            'event_label': "yes",
+          })
+      });
+
+      noButton.addEventListener('click', (event) => {
+          event.preventDefault();
+          gas4('was_this_helpful_submit', {
+            'event_category': 'cx_feedback',
+            'event_action': 'was_this_page_helpful2',
+            'event_label': "no",
+          })
+      });
+    }
+  });
+</script>
\ No newline at end of file
diff --git a/_includes/head.html b/_includes/head.html
index a9df015..f74a19e 100755
--- a/_includes/head.html
+++ b/_includes/head.html
@@ -40,4 +40,12 @@
   'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
   })(window,document,'script','dataLayer','GTM-TSRQBRG');</script>
   <!-- End Google Tag Manager -->
+
+  <style>
+  #touchpoints-yes-no-form form {
+    margin-left: auto;
+    margin-right: auto;
+    text-align: center;
+  }
+  </style>
 </head>
diff --git a/package-lock.json b/package-lock.json
index 6c18c87..2feafdb 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -7,7 +7,7 @@
       "name": "uswds-sandbox",
       "license": "CC0-1.0",
       "dependencies": {
-        "snyk": "^1.1291.0",
+        "snyk": "^1.1292.1",
         "uswds": "^2.14.0"
       },
       "devDependencies": {
@@ -5449,9 +5449,9 @@
       }
     },
     "node_modules/snyk": {
-      "version": "1.1291.0",
-      "resolved": "https://registry.npmjs.org/snyk/-/snyk-1.1291.0.tgz",
-      "integrity": "sha512-CNm2VGBLMACNfmPcM1ByF9tpGlJUL7AlPFpwqqVKlLNnFIQk6o7EjmYJtQZzV6xbBy3+h2jWVh/OwfhFV/BeFg==",
+      "version": "1.1292.1",
+      "resolved": "https://registry.npmjs.org/snyk/-/snyk-1.1292.1.tgz",
+      "integrity": "sha512-wRJ6twqbr2KGf0Y8EmnuOKDawNbzNSGebEvmXVRIz0MZgvZhiK9FZQHiwfWr/XTXSx7mAp3zrsKcLsOGFkg6fQ==",
       "hasInstallScript": true,
       "dependencies": {
         "@sentry/node": "^7.36.0",
@@ -10610,9 +10610,9 @@
       }
     },
     "snyk": {
-      "version": "1.1291.0",
-      "resolved": "https://registry.npmjs.org/snyk/-/snyk-1.1291.0.tgz",
-      "integrity": "sha512-CNm2VGBLMACNfmPcM1ByF9tpGlJUL7AlPFpwqqVKlLNnFIQk6o7EjmYJtQZzV6xbBy3+h2jWVh/OwfhFV/BeFg==",
+      "version": "1.1292.1",
+      "resolved": "https://registry.npmjs.org/snyk/-/snyk-1.1292.1.tgz",
+      "integrity": "sha512-wRJ6twqbr2KGf0Y8EmnuOKDawNbzNSGebEvmXVRIz0MZgvZhiK9FZQHiwfWr/XTXSx7mAp3zrsKcLsOGFkg6fQ==",
       "requires": {
         "@sentry/node": "^7.36.0",
         "global-agent": "^3.0.0"
diff --git a/package.json b/package.json
index 33f7bab..fd19eaf 100644
--- a/package.json
+++ b/package.json
@@ -15,12 +15,10 @@
     "uswds-copy-js": "gulp copyJS",
     "uswds-copy-theme": "gulp copyTheme",
     "uswds-update": "npm update uswds",
-    "watch": "gulp watch",
-    "snyk-protect": "snyk protect",
-    "prepare": "npm run snyk-protect"
+    "watch": "gulp watch"
   },
   "dependencies": {
-    "snyk": "^1.1291.0",
+    "snyk": "^1.1292.1",
     "uswds": "^2.14.0"
   },
   "snyk": true,
diff --git a/terms.md b/terms.md
index c11041c..307981f 100644
--- a/terms.md
+++ b/terms.md
@@ -65,28 +65,19 @@ permalink: /terms/
         ADMINISTERED BY THE U.S. GENERAL SERVICES ADMINISTRATION
       </p>
       <p>
-      Version 1.0, updated: 03/11/2022
+      Version 1.1, updated: 08/12/2024
       </p>
       <h3 id="summary">
-        1.0 SERVICE SUMMARY
+        1.1 SERVICE SUMMARY
       </h3>
       <p>
-        “Touchpoints” is an open-source software application created and maintained by the U.S.
-        General Services Administration (GSA) provided to agencies at no-cost for the terms of service
-        outlined in this document. Touchpoints enables government agencies to solicit and process
-        user feedback to support the continuous improvement of public systems, services, processes,
-        and policies.
+        “Touchpoints” is an open-source software application created and maintained by the U.S. General Services Administration (GSA) provided to agencies at no-cost for the terms of service outlined in this document. Touchpoints enables government agencies to solicit and process user feedback to support the continuous improvement of public systems, services, processes, and policies.
       </p>
       <p>
-        The following terms of service (“Terms”) governing GSA’s Touchpoints website and services,
-        including the content, documentation, code, and related materials are offered subject to your
-        acceptance of the Terms, as well as any relevant sections of the Touchpoints Site Policies
-        (collectively, the “Agreement”). Access to or use of Touchpoints services or its content
-        constitutes acceptance to this Agreement.
+        The following terms of service (“Terms”) governing GSA’s Touchpoints website and services, including the content, documentation, code, and related materials are offered subject to your acceptance of the Terms, as well as any relevant sections of the Touchpoints Site Policies (collectively, the “Agreement”). Access to or use of Touchpoints services or its content constitutes acceptance to this Agreement.
       </p>
       <p>
-        Initially, Touchpoints is for use by High Impact Service Providers and other agencies beginning
-        to collect customer feedback in line with OMB Circular A-11 Section 280.
+        Initially, Touchpoints is for use by High Impact Service Providers and other agencies beginning to collect customer feedback in line with <a href="https://www.federalregister.gov/documents/2019/07/03/2019-14217/information-collection-improving-customer-experience-implementation-of-section-280-of-omb-circular" target="_blank" rel="noopener">OMB A-11 Circular, Section 280</a> 
       </p>
       <h3 id="data-use">
         2.0 DATA COLLECTION, USE, AND SECURITY
@@ -96,70 +87,38 @@ permalink: /terms/
       </h4>
       <ul>
         <li>
-          Touchpoints collects customer feedback submissions as they’re submitted in the
-          application as a table.
-          You can export this raw data as a .CSV file and use for their own
-          analysis purposes.
-        </li>
-        <li>
-          Two weeks prior to each quarterly reporting deadline for FY19 and FY20 (or the current
-          reporting schedule as defined in A-11 guidance), Feedback Analytics program staff will
-          contact each HISP, request they review their data for the previous reporting period and
-          ask the agency to submit any additional qualitative details, transactional context, or
-          other data elements required by OMB.
-        </li>
+     Touchpoint Submissions are stored in a database table.
+           </li>
         <li>
-          Following review, HISPs will need to approve their data as ready for submission to OMB.
-          For now, the approval process will be communicated by the Feedback Analytics team to
-          HISP staff via email. Touchpoints will pursue development of an automated mechanism
-          for HISPs to mark their data approved for submission to OMB.
-        </li>
-        <li>
-          Once approved by agency, the Feedback Analytics team will submit certified data to
-          OMB on its behalf on or before the day of the submission deadline.
-        </li>
+    Submissions data is available in real-time and can be viewed in Touchpoints, exported to .CSV, or accessed via a .json <a href="https://github.com/GSA/touchpoints/wiki/API" target="_blank" rel="noopener">API</a>, for review and analysis.
+           </li>
         <li>
-          The Feedback Analytics team will continue to investigate ways to automate, streamline,
-          and reduce the reporting burden for agencies while still giving them the ability to certify
-          their data before it is reported.
-        </li>
-      </ul>
-
+    Instructions on <a href="https://www.github.com/GSA/touchpoints/wiki/Data-Collection-Rating" target="_blank" rel="noopener">submitting a quarterly OMB CX Data collection</a>  and information on the <a href="https://www.github.com/GSA/touchpoints/wiki/Data-Collection-Rating" target="_blank" rel="noopener">data collection rating</a> can  be found on Touchpoint's Wiki.
+</li>
+        </ul>
       <h4>
         2.2 SECURITY
       </h4>
-
-      <ul>
+<ul>
         <li>
-          Touchpoints is covered by a FIPS 199 Moderate ATO.
-          Details can be found in the Touchpoints System Security Plan (SSP) document.
-          Agencies may request a copy of the SSP by contacting the Touchpoints team at
-          <a href="mailto:feedback-analytics@gsa.gov">feedback-analytics@gsa.gov</a>.
-        </li>
+    Touchpoints is covered by a Federal Information Processing Standards (FIPS) 199 Moderate ATO. Details can be found in the Touchpoints System Security Plan (SSP) document. Agencies may request a copy of the SSP by contacting the Touchpoints team at feedback-analytics@gsa.gov.
+          </li>
         <li>
-          Data is encrypted via HTTPS while in transit.
-        </li>
+    Data is encrypted via HTTPS while in transit.
+          </li>
         <li>
-          Data is encrypted in cloud.gov’s database at rest through the Amazon Relational
-          Database Service (RDS).
-        </li>
+    Data is encrypted in cloud.gov’s database at rest through the Amazon Relational Database Service (RDS).
+          </li>
         <li>
-          Users are logged out of the Touchpoints application after 15 minutes of inactivity
-        </li>
+    Users are logged out of the Touchpoints application after 30 minutes of inactivity
+          </li>
         <li>
-          Touchpoints uses a variety of security methods to protect this U.S. government service
-          and agency data to ensure the service remains available to all users. These methods
-          include monitoring and recording network traffic (any data going in and out of
-          Touchpoints) to identify unauthorized attempts to change information or otherwise
-          cause damage.
-        </li>
+    Touchpoints uses multiple security methods to protect this U.S. government service and agency data to ensure the service remains available to all users. These methods include monitoring and recording network traffic (any data going in and out of Touchpoints) to identify unauthorized attempts to change information or otherwise cause damage.
+</li>
         <li>
-          Unauthorized access or use of Touchpoints (e.g. use for criminal purposes or to cause
-          damage) is against the law, and may subject individuals to criminal prosecution and
-          penalties.
-        </li>
-      </ul>
-
+  Unauthorized access or use of Touchpoints (e.g. use for criminal purposes or to cause damage) is against the law, and may subject individuals to criminal prosecution and penalties.
+</li>
+        </ul>
       <h4>
         2.3 DATA PRIVACY AND MANAGEMENT
       </h4>
@@ -191,18 +150,13 @@ permalink: /terms/
           to the minimum number of individuals required to manage the Touchpoints service.
         </li>
         <li>
-          Touchpoints provides the ability for agency Service Managers to “flag” survey
-          submissions in the event they contain spam, irrelevant, or abusive content. Flagged
-          responses will be omitted from the online Submissions table viewable in Touchpoints,
-          and excluded from downloadable CSV reports. Records of these submissions may be
-          retained by GSA in audit logs for security compliance and applicable data retention
-          policies.
+          Touchpoints provides the ability for agency Form Managers to “flag” survey 
+          submissions in the event they contain spam, irrelevant, or abusive content. Records of these submissions may be retained by GSA in audit logs for security compliance and applicable              data retention policies.
         </li>
         <li>
           GSA will retain survey instrument and submission data as advised in the following record
           schedules:
         </li>
-        <li>
           <ul>
             <li>
               352.2 – Information Hosting Records
@@ -240,11 +194,10 @@ permalink: /terms/
                   mandates, or similar authorities.
                 </li>
               </ul>
-            </li>
             <li>
               352.2/021 – Information Service Program Management Records
               (DAA-0352-2016-0001-0005)
-              <ul>
+             <ul>
                 <li>
                   This series of records is concerned with creating and managing an
                   information resource (e.g., Data.gov and USA.gov) for use or reference by
@@ -259,10 +212,8 @@ permalink: /terms/
                   GAO requirements, or similar authorities.
                 </li>
               </ul>
-            </li>
-          </ul>
-        </li>
-        <li>
+       </ul>
+       <li>
           GSA may maintain data sets developed from the data and store them under the security
           parameters described above so long as GSA removes any personally identifiable
           information, confidential or sensitive information from such data sets (as defined by the
@@ -270,11 +221,9 @@ permalink: /terms/
           other sensitive information was inadvertently included in the dataset collected by GSA.
         </li>
       </ul>
-
       <h3 id="touchpoints">
         3.0 USE OF TOUCHPOINTS
       </h3>
-
       <p>
         <i>Onboarding</i>
       </p>
@@ -299,74 +248,54 @@ permalink: /terms/
           point, and will coordinate PRA approval of A-11 survey questions on behalf of agency.
         </li>
       </ul>
-
       <p>
         <i>Set-up</i>
       </p>
-
       <ul>
         <li>
-          Each HISP is entitled to up to 3 A-11 form survey collections through Touchpoints in
-          FY19 and FY20, with an unlimited amount of responses.
+      Touchpoints generates a public survey URL that customers can access (e.g, via an agency’s email servers or social media accounts), on a kiosk (via agency-owned hardware such as tablets,         phones, or computers available at service centers) or embedded in a website online. 
         </li>
         <li>
-          At this time, Touchpoints generates a survey URL for distribution to customers (e.g, via
-          an agency’s email servers or social media accounts), on a kiosk (via agency-owned
-          hardware such as tablets, phones, or computers available at service centers) or
-          embedded in a website online. In the future, Touchpoints will explore methods for
-          receiving submission via other feedback channels or accepting feedback from manually
-          administered surveys.
-        </li>
+      In 2023, the  A-11 survey was updated as a simplified, more user-friendly revision to the original A-11 survey. The second version of the A-11 survey presents 3 questions to the user;
+           </li>
+        <ul>
         <li>
-          A-11 surveys administered in Touchpoints are limited to:
-          <ul>
-            <li>
-              No more than 12 survey questions in total per survey: seven (7) A-11 questions +
-              two (2) free response + approximately (3) custom questions
-              <ul>
-                <li>
-                  "Custom Questions" must be limited to questions that would be
-                  considered a non-substantive, non-sensitive question related to
-                  operational information that helps to put the customer feedback into a
-                  useable context for the agency. This could include asking which service
-                  center location was visited, or which service or inquiry type the
-                  interaction was related to. The Feedback Analytics team reserves the
-                  right to deem whether a question is appropriate under the PRA clearance
-                  that GSA operates for this tool.
-                </li>
-              </ul>
-            </li>
-            <li>
-              Seven (7) question language can be altered for relevancy to point of
-              interaction/channel (e.g., questions on employee interaction can be removed for
-              interactions that are self-service / web-based touchpoints)
-            </li>
-          </ul>
-        </li>
+          1. A thumps up/down button with the statement that states "Based on my experience [interacting with HISP Service], I trust [HISP] to deliver on their mission for the American public
+          </li>
         <li>
-          Agency customers will be required to provide the Feedback Analytics team with
-          information needed in order to develop PRA supporting statements. The Feedback
-          Analytics team will provide this form, review agency completed information, and submit
-          for PRA clearance via the GSA A-11 generic government-wide clearance.
-        </li>
-        <li>
-          Agencies will be provided with the final PRA supporting statements for their records, but
-          are not required to submit these documents. GSA will assume the burden hours and
-          manage all ICR approvals, updates, and renewals for the A-11 form in Touchpoints. The
-          Feedback Analytics team will insert the OMB control number into the survey
-          instrument.
-        </li>
+          2. A multiple choice question that asks “ What about this interaction made the difference”.
+          </li>
         <li>
-          Agencies will need to notify the Feedback Analytics team if they wish to make any
-          changes to the information collection. This would include any change to the instrument
-          itself (e.g., question wording), or the delivery mechanism (e.g., potential sample) that
-          would result in changes to the clearance of the information collection.
-        </li>
+          3. Open-ended question with the statement below that states “Anything else you want us to know about your experience?” 
+          </li>
+          </ul>
         <li>
-          The GSA RegSec team will review internal GSA PRA within five (5) business days.
+     A-11 surveys administered in Touchpoints are limited to
         </li>
-      </ul>
-
+        <ul>
+            <li>
+           No more than 20  survey questions in total per survey.
+            </li>
+            <li>
+        "Custom Questions" must be limited to questions that would be considered a non-substantive, non-sensitive question related to operational information that helps to put the customer feedback into a useable context for the agency. This could include asking which service center location was visited, or which service or inquiry type the interaction was related to. The Feedback Analytics team reserves the right to deem whether a question is appropriate under the PRA clearance that GSA operates for this tool.
+            </li>
+            <li> 
+        Agencies should use the statement provided for the required three (3) questions and make only minor edits. Any requested modifications to the wording of these statements must first be discussed with OMB prior to implementation in order to maintain reporting comparability government-wide. 
+            </li>
+            <li> 
+              Agency customers will be required to provide the Feedback Analytics team with information needed in order to develop PRA supporting statements. The Feedback Analytics team will provide this form, review agency completed information, and submit for PRA clearance via the GSA A-11 generic government-wide clearance.
+              </li>
+        </ul>
+          <li> 
+    Agencies will be provided with the final PRA supporting statements for their records, but are not required to submit these documents. GSA will assume the burden hours and manage all ICR approvals, updates, and renewals for the A-11 form in Touchpoints. The Feedback Analytics team will insert the OMB control number into the survey instrument.
+            </li>
+            <li>
+    Agencies will need to notify the Feedback Analytics team if they wish to make any changes to the information collection. This would include any change to the instrument itself (e.g., question wording), or the delivery mechanism (e.g., potential sample) that would result in changes to the clearance of the information collection.
+              </li>
+            <li>
+    The GSA RegSec team will review internal GSA PRA within five (5) business days.
+       </li>
+       </ul>  
       <h3 id="users">
         4.0 SERVICE PURPOSE AND POTENTIAL USERS
       </h3>
@@ -377,28 +306,22 @@ permalink: /terms/
       </p>
       <p>
         Section 280.7 establishes seven domains for measuring customer experience.
-      </p>
-
+      </p>      
       <ul>
         <li>
-          Overall: (1) Satisfaction, (2) Confidence/Trust
-        </li>
-        <li>
-          Service: (3) Quality
+          Service Quality (1) Service Effectiveness/Perception of Value
         </li>
         <li>
-          Process: (4) Ease/Simplicity, (5) Efficiency/Speed, (6) Equity/Transparency
+          Process: (2) Ease/Simplicity, (3) Efficiency/Speed, (4) Equity/Transparency
         </li>
         <li>
-          People: (7) Employee Helpfulness
+          People: (5) Employee Interaction/ Warmth/ Helpfulness/ Competence
         </li>
-      </ul>
-
+     </ul>           
       <p>
-        High Impact Service Providers listed at https://www.performance.gov/cx/HISPList.pdf are
-        required to ask questions in these domains of their customers. However, all agencies are
-        encouraged to conduct their customer experience measurement in line with these standard
-        measures.
+        High Impact Service Providers listed at https://www.performance.gov/cx/hisps/ are
+        required to ask questions to assess customer experience in regards to their respective services. All agencies are
+        encouraged to meausre their customer experience in line with these standards.
       </p>
       <p>
         In order to increase adoption of these measures and establish efficiency and cost savings in
@@ -459,8 +382,7 @@ permalink: /terms/
           released as part of A-11, Section 280 requirements only on performance.gov. Additional
           release of data must be done coordinated with OMB.
         </li>
-      </ul>
-
+      </ul>          
       <p>
         These collections will allow for ongoing, collaborative and actionable communications between
         the Agency, its customers and stakeholders, and OMB as it monitors agency compliance on
@@ -468,8 +390,7 @@ permalink: /terms/
         management. These responses will inform efforts to improve or maintain the quality of service
         offered to the public. If this information is not collected, vital feedback from customers and
         stakeholders on services will be unavailable.
-      </p>
-
+      </p>           
       <h3 id="benefit">
         5.0 SERVICE BENEFIT
       </h3>
@@ -504,11 +425,9 @@ permalink: /terms/
           to adapt/modify A-11 survey for compliance and in a manner that is actionable
         </li>
         <li>
-          Reduction in reporting burden for HISP agency staff: Feedback Analytics team will clean
-          and provide data to both agency and OMB as outlined by A-11 Section 280
+          Reduction in reporting burden for HISP agency staff: Feedback Analytics team supports OMB staff with quartlery CX data reporting outlined by A-11 Section 280.
         </li>
-      </ul>
-
+      </ul>        
       <h3 id="description">
         6.0 SERVICE DETAIL
       </h3>
@@ -516,13 +435,8 @@ permalink: /terms/
         <i>
           Administration
         </i>
-      </p>
+      </p> 
       <ul>
-        <li>
-          If they do not do so immediately, Agencies are able to add up to 2 additional A-11
-          surveys to evaluate their HISP designated service via Touchpoints for a maximum of 3
-          surveys per quarter for FY19 Q3 and Q4.
-        </li>
         <li>
           Agency users can contact the Feedback Analytics team at
           <a href="mailto:feedback-analytics@gsa.gov">feedback-analytics@gsa.gov</a>.
@@ -537,8 +451,7 @@ permalink: /terms/
         This service is covered under the appropriation of the Office of Products and Platforms and
         Cross-Agency Priority Goal funds. If agencies request additional support, and as the capacity
         grows to increase the services provided, GSA may explore a reimbursable service option.
-      </p>
-
+      </p>          
       <h3 id="right-to-limit">
         8.0 RIGHT TO LIMIT
       </h3>
@@ -558,8 +471,7 @@ permalink: /terms/
       <p>
         GSA may monitor your use of its services to improve the service or to ensure compliance with
         this Agreement.
-      </p>
-
+      </p>         
       <h3 id="termination">
         9.0 SERVICE TERMINATION
       </h3>
@@ -571,8 +483,7 @@ permalink: /terms/
         discretion. Any hosted applications may also be shut down or removed. All provisions of this
         Agreement which by their nature should survive termination shall survive termination
         including, without limitation, warranty disclaimers, indemnity, and limitations of liability.
-      </p>
-
+      </p> 
       <h3 id="changes">
         10.0 CHANGES
       </h3>
@@ -582,8 +493,7 @@ permalink: /terms/
         changes to this Agreement constitutes acceptance of those modified terms. GSA may, in the
         future, offer new services or features. Such new features or services shall be subject to the
         terms and conditions of this Agreement.
-      </p>
-
+      </p> 
       <h3 id="disclaimer">
         11.0 DISCLAIMER OF WARRANTIES
       </h3>
@@ -592,8 +502,7 @@ permalink: /terms/
         all warranties of any kind, express or implied, including without limitation the warranties of
         merchantability, fitness for a particular purpose, and non-infringement. GSA makes no warranty
         that the services will be error free or that access thereto will be continuous or uninterrupted.
-      </p>
-
+      </p>    
       <h3 id="limited-liability">
         12.0 LIMITATIONS ON LIABILITY
       </h3>
@@ -608,7 +517,6 @@ permalink: /terms/
         procurement of substitute products or services; or (3) for interruption of use or loss or
         corruption of data.
       </p>
-
       <h3 id="general-represenations">
         13.0 GENERAL REPRESENTATIONS
       </h3>
@@ -616,8 +524,7 @@ permalink: /terms/
         You hereby warrant that (1) your use of the website and services will be in strict accordance
         with the Agreement and all applicable laws and regulations, and (2) your use of the website and
         services will not infringe or misappropriate the intellectual property rights of any third party.
-      </p>
-
+      </p>  
       <h3 id="miscellaneous">
         14.0 MISCELLANEOUS
       </h3>
@@ -625,18 +532,14 @@ permalink: /terms/
         This Agreement constitutes the entire Agreement between GSA and you concerning the use of
         the Touchpoints website and Feedback Analytics Program services, and may only be modified
         by the posting of a revised version of this page by GSA.
-      </p>
-
+      </p>  
       <h3 id="no-waiver">
         15.0 NO WAIVER OF RIGHTS
       </h3>
       <p>
         GSA’s failure to exercise or enforce any right or provision of this agreement shall not constitute
         waiver of such right or provision.
-      </p>
-
+      </p>  
       <br>
-      <br>
-    </div>
-  </div>
-</div>
+  
+