Transition SOP development

[kgkempe]

User Story
As a customer of Challenge.gov, I want to have a smooth customer experience through a transition in leadership.

Acceptance Criteria
Create a series of Standard Operating Procedures (SOPs) to support a leadership transition for the Open Innovation Program. SOPs will describe the process, cadence, link to relevant documents or folders, and identify PMO team points of contact.

SOPs to develop:

• Social media content (describe process, cadence, link to docs, team PoCs)
• Public newsletter content
• Federal newsletter content
• Challenge listing approvals
• Challenge.gov account approvals
• Website content updates
• Access to challenge follower lists on GovDelivery
• Events
• Office hours
• ZenDesk