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🐛Error message "Something went wrong" during checkout #253
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Hi @cobalt-tendons, From the screenshot it appears the API URL being used is still the default render URL. This may explain the error. In Render.com, what is the value for the |
Thanks @daveearley and sorry for the delay. The Environment page in Render didn't have a |
It looks like the API URL still isn't correct. I'm not overly familiar with Render.com, so you may need to reach out to their support to see why the env variable isn't updating. |
It has also happened to me. The problem was we were using the same browser to log in as admin and to order the ticket. |
@f1dz Thanks for the additional information. Admins should be able to complete orders without issue. Do you see any errors in the logs when you encounter this error? |
Yes, I got the same error when I use the same browser as admin logged in. After using different browser, it went well. I use Safari for Admin and Chrome for attendee. Additional information, I use docker all-in-one. |
Also getting the 403 "Sorry, we could not verify your session. Please restart your order." (in the console) Self Hosted, All In One docker (to get a better understanding of the product). (my .env file) Forgive the very noobish question, but shouldn't there be something after the = in my GET command? |
Hi @Caseit18, the issue may be that you're using HTTP, rather than HTTPS. The checkout process relies on a secure cookie to track the customer's session. Some browsers will not allow a secure cookie to be set over HTTP. |
I appreciate the feedback. I'm worried I'm taking this ticket off track. I punched https in place of the http variables but it now generates an "ERR_SSL_PROTOCOL_ERROR" when trying to access. VITE_FRONTEND_URL=https://10.139.50.19:8123 |
@Caseit18 No, we don't provide any SSL certs other than the local development cert. You'll have to handle that yourself. |
Hi, I tried without Docker and got the same error. Please check my environment variable. Front Build VITE_FRONTEND_URL=http://localhost:5678 Backend |
@ravibhoraniya With the limited information you've provided it's difficult to determine the issue. Have you followed the instructions in this guide? |
Hello @daveearley, I would like to inform you that I have followed the same steps and configured the .env file accordingly; however, I am still encountering this issue. I have attempted this process four times. VITE_API_URL_CLIENT: 'https://event.iwebinfotech.com', |
Describe the bug
I have deployed on Render and everything works fine using the default project URL they assign automatically, e.g. hi-events-xxxx.onrender.com. I am able to manage events and checkout without any issues. However, I cannot complete the checkout when using a custom domain, e.g. rsvp.mydomain.com.
To Reproduce
Steps to reproduce the behavior:
Expected behavior
Expected to continue to the next step of the checkout process
Screenshots
Desktop (please complete the following information):
Smartphone (please complete the following information):
Hi.Events Version and platform
Docker @ render.com
Logs
N/A
Additional context
N/A
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