Captcha is not working

[mmarkulj]

Captcha is not working
http://staging-inspire-validator.eu-west-1.elasticbeanstalk.com/etf-webapp/home/index.html
so it's unable to start validator, pls help

[jenriquesoriano]

Dear @mmarkulj ,

We have tested the staging environment, and it appears to be working correctly.
The issue may have been caused by a temporary unavailability of the captcha endpoint.

Could you please confirm that it is now working properly?

Best regards,

[mmarkulj]

Hi, captcha is still unavailable

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________________________________ From: jenriquesoriano ***@***.***> Sent: Friday, March 15, 2024 8:46:34 AM To: INSPIRE-MIF/helpdesk-validator ***@***.***> Cc: mmarkulj ***@***.***>; Mention ***@***.***> Subject: Re: [INSPIRE-MIF/helpdesk-validator] Captcha is not working (Issue #1047) Dear @mmarkulj<https://github.com/mmarkulj> , We have tested the staging environment, and it appears to be working correctly. The issue may have been caused by a temporary unavailability of the captcha endpoint. Could you please confirm that it is now working properly? Best regards, — Reply to this email directly, view it on GitHub<#1047 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BG665IYAECNZI5KBRYN5N3DYYKRNVAVCNFSM6AAAAABEWOACPWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJZGEYDENZYHE>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[jenriquesoriano]

Estimado @mmarkulj,

the issue appears to be intermittent and is likely due to an external dependency.
We are actively working to solve it.

In the meantime, if the fail rate you obtain with the "Antispam" option is very high, we suggest using the "Audio" option instead of the "Antispam", as it appears to have a higher success rate.

Best regards,

[mmarkulj]

Sorry, but it's the same with audio

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________________________________ From: jenriquesoriano ***@***.***> Sent: Friday, March 15, 2024 10:10:03 AM To: INSPIRE-MIF/helpdesk-validator ***@***.***> Cc: mmarkulj ***@***.***>; Mention ***@***.***> Subject: Re: [INSPIRE-MIF/helpdesk-validator] Captcha is not working (Issue #1047) Estimado @mmarkulj<https://github.com/mmarkulj>, the issue appears to be intermittent and is likely due to an external dependency. We are actively working to solve it. In the meantime, if the fail rate you obtain with the "Antispam" option is very high, we suggest using the "Audio" option instead of the "Antispam", as it appears to have a higher success rate. imagen.png (view on web)<https://github.com/INSPIRE-MIF/helpdesk-validator/assets/25343632/f8c0e756-e1b6-49d0-a637-167c2523a5f8> Best regards, — Reply to this email directly, view it on GitHub<#1047 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BG665I7EE4SHJBHWI5N66JTYYK3GXAVCNFSM6AAAAABEWOACPWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJZGIZDMNJXGM>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[mmarkulj]

Estimado @mmarkulj,

the issue appears to be intermittent and is likely due to an external dependency. We are actively working to solve it.

In the meantime, if the fail rate you obtain with the "Antispam" option is very high, we suggest using the "Audio" option instead of the "Antispam", as it appears to have a higher success rate.

Best regards,

Dear @jenriquesoriano do you have any estimation for solving this issue?

[jenriquesoriano]

Dear @mmarkulj ,

unfortunately, the captcha service is provided by other unit in the EC, so it doesn't rely on us solving the issue itself.
We are considering to implement alternative solutions and will come back to you as soon as possible.

Keep in contact.

Best regards,

[mmarkulj]

Ok, thank you!

…

________________________________ From: jenriquesoriano ***@***.***> Sent: Friday, March 15, 2024 3:43:52 PM To: INSPIRE-MIF/helpdesk-validator ***@***.***> Cc: mmarkulj ***@***.***>; Mention ***@***.***> Subject: Re: [INSPIRE-MIF/helpdesk-validator] Captcha is not working (Issue #1047) Dear @mmarkulj<https://github.com/mmarkulj> , unfortunately, the captcha service is provided by other unit in the EC, so it doesn't rely on us solving the issue itself. We are considering to implement alternative solutions and will come back to you as soon as possible. Keep in contact. Best regards, — Reply to this email directly, view it on GitHub<#1047 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BG665I3JSKU74HGL6OMLGPDYYMCKRAVCNFSM6AAAAABEWOACPWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJZHAYTQMZSG4>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[jenriquesoriano]

The issue was solved by the EC captcha team.