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forgot-password.md

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This document will show you what to do when you forgot password on SubWallet.

Forgot password

{% hint style="info" %} If you forgot your account password, don't worry! You can still continue the process by re-importing your account to the extension. Simply ensure you have your seed phrase/JS backup file/private key/QR backup code, and you can easily regain access to your account. {% endhint %}

Step 1: At the welcome page, click "Don't remember your password?".

Step 2: Here, there will be 2 options provided:

  • Reset account
  • Erase all

Choose the option you want to apply:

With the "Reset account" option

Once you have clicked this option, all the accounts you have imported/attached will be removed.

You will be directed to the Welcome screen.

{% hint style="info" %} This action will reset your account to the initial settings when you first use the app.

The networks and tokens you have manually turned on/added will be automatically turned off/deleted. You will have to turn on or add your networks/tokens manually. {% endhint %}

With the "Erase all" option

Like the "Reset account" option, all the accounts you have imported/attached will be removed, and you will be directed to the Welcome screen. But there are some differences!

{% hint style="info" %} This action will reset all the information associated with your account, including your:

  • Balances & NFTs
  • Staking
  • Crowdloans
  • Transactions (History)
  • List custom network and token
  • Chain state, asset state
  • Setting: PIN code, Security, Language, Website Access...
  • Manage address book. {% endhint %}

Step 3: In this step, choose "Import an account" to re-import your forgotten account using your seed phrase/JSON backup file/private key/QR backup code. For instructions on how to import an account, click here.