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Critical issue - was my caregiver command received and executed? #38

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makaper opened this issue Apr 5, 2024 · 2 comments
Open

Critical issue - was my caregiver command received and executed? #38

makaper opened this issue Apr 5, 2024 · 2 comments

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@makaper
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makaper commented Apr 5, 2024

I’m a noob and set up my 9 year old’s iphone to loop about a week ago.

Simultaneously I set up caregiver on my own iphone.

I have experienced several issues where I send a command from caregiver and I have NO clue if it went through or not. In one case I was notified that the command was “sent” but the command was not actually administered because I had sent 2 commands within the OTP timeframe. The error message showed up ONLY on my 9 year old sons phone wheras I had no idea that it was missed.

I’ve also had some issues where I sent a bolus command and assumed that it had gone through. However, when I checked my sons phone it turns out that loop had decided NOT to give him the bolus since it exceeded his daily maximum. That’s all well and good, but as a caregiver, I need to know 100% surely that my commands were sent, authenticated, received, authenticated, and then executed. I really REALLY want to request that the caregiver always knows what happened with their request and whether it was received or executed and - if not executed - then why?

The main use case for me is that I want to be able to be able to cook dinner while my 9 year old is playing upstairs, calculate the carbs, and then program them. I can’t just grab my son’s iphone and bring it downstairs to the kitchen since the bt signal doesn’t reach and I would thus need to suspend insulin delivery.

I would also like to be able to set him into “pre meal mode” since I LOVE this feature.

Lastly, I want to be able to see and review and modify ALL of his settings.

As a noob onboarding into loop, it was a major PITA and very non-intuitive that my “caregiver” app was so limited wheras my 9 year old son’s Loop app was totally unrestricted.

I find myself constantly needing to ask him for his phone to see what happened since I dont trust the caregiver app and dont get as detailed info as my son does.

A year from now my son won’t need me as much - but as a caregiver of a newly looping child: this was unexpected.

@gestrich
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gestrich commented Apr 5, 2024

@makaper Maybe watch the below video if you haven't seen it yet. At about the 26 minute mark I describe a new feature that shows when bolus/carb entries fail to deliver in Caregiver. It requires the "dev" branch of Loop though. If you want to learn more, I'd suggest posting in Zulip.

https://www.youtube.com/watch?v=fnksaQ3PRfU

@makaper
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makaper commented Apr 9, 2024

Ok thanks. I wasn’t share where to post this. I’ll def watch the video and install the dev branch before I make any new issue reports. Sounds like this one is already solved in dev branch.

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