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Login on the portal requires to click login twice #88

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prudhomm opened this issue Jun 7, 2018 · 4 comments
Open

Login on the portal requires to click login twice #88

prudhomm opened this issue Jun 7, 2018 · 4 comments
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@prudhomm
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prudhomm commented Jun 7, 2018

When login on the portal, I need to click Sign In twice on IDM service.

This is not good for the User Experience

Web Browsers tested: Chrome and Firefox

@emepetres emepetres self-assigned this Jun 8, 2018
@emepetres emepetres added the bug label Jun 8, 2018
@emepetres
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I understand it only happens on production (not in canary) and for @gdolle is working well.

@prudhomm I propose three actions to gather more information:

  • could you try with @gdolle account on your computer to see what is happening?
  • could you try accessing from home (different computer, different network)?
  • could you temporarily change your password and send me the new one by email, so I can test with your user?

@emepetres
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Please note that httpS://portal.mso4sc.eu is IDM and http://portal.mso4sc.eu is Portal.

@VikingScientist
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screenshot 2018-08-29 08 28 41

Sometimes you end up in this fine state where you're logged in and not logged in simultaneously.

@emepetres
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Yes @VikingScientist , I recently noted this behaviour as well. Could you please create a new issue for it? As far as possible, indicate how the problem can be reproduced, thanks.

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