Error 503 when innitiating downloads (downloadcmd)

[sina-mansour]

In the past couple of months, I have been unable to download NDA mindar packages. NDA keeps responding "503 Service Temporarily Unavailable" errors. (e.g. when using shared data packages for HCP development data)

I wanted to ask if this is a scheduled/anticipated maintenance outage, or if I need to change something on my side (e.g. an issue with my script/credentials).

Many thanks

[sina-mansour]

P.S. This is the traceback of the error:

Traceback (most recent call last):
File "/mountpoint/code/environments/pymc_env/bin/downloadcmd", line 8, in
sys.exit(main())
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/NDATools/clientscripts/downloadcmd.py", line 182, in main
s3Download.start()
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/NDATools/Download.py", line 198, in start
package_resource = self.get_package_info()
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/NDATools/Download.py", line 1010, in get_package_info
tmp = get_request(url, auth=self.auth, deserialize_handler=DeserializeHandler.none)
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/NDATools/Utils.py", line 304, in get_request
return _send_prepared_request(req.prepare(), timeout=timeout, deserialize_handler=deserialize_handler,
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/NDATools/Utils.py", line 266, in _retry
tmp = func(*args, **kwargs)
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/NDATools/Utils.py", line 293, in _send_prepared_request
tmp = session.send(prepped, timeout=timeout)
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/requests/sessions.py", line 703, in send
r = adapter.send(request, **kwargs)
File "/mountpoint/code/environments/pymc_env/lib/python3.10/site-packages/requests/adapters.py", line 510, in send
raise RetryError(e, request=request)
requests.exceptions.RetryError: HTTPSConnectionPool(host='nda.nih.gov', port=443): Max retries exceeded with url: /api/package/1185264 (Caused by ResponseError('too many 503 error responses'))

[gregmagdits]

NDA temporarily suspended packaging and downloading functionality for end users. We do not yet have a timeline for when this capability will be re-established.

[jrussell9000]

Does NDA plan on making alternate data access methods available for investigators? Say, investigators with NIMH grants explicitly dependent on data from NDA? If so, when?

[gregmagdits]

Our packaging and downloading services, the Download Manager tool, and miNDAR databases are currently unavailable. We don’t have an estimated time for when these services will be restored.
Please check the NDA website (nda.nih.gov) next week for updates. We'll remove the banner once the services are back online.

[jrussell9000]

Just to update any other investigators who may come across this thread - the end result of e-mailing to ask for the data (as originally suggested above by @gregmagdits - though this has now been removed) was the following reply:

"Thank you for contacting the NDA Help Desk. NDA is unable to release data at this time. Our packaging and downloading services, the Download Manager tool, and miNDAR databases are currently unavailable. We don’t have an estimated time for when these services will be restored.

Please check the NDA website (nda.nih.gov) next week for updates. We'll remove the banner once the services are back online."