From aefb026c8184897455c54b35eb750f616cb3e6f2 Mon Sep 17 00:00:00 2001 From: dessanhemrayev Date: Tue, 6 Aug 2024 00:37:42 +0300 Subject: [PATCH] [ADD] helpdesk_mgmt_template: add module Add pre-configured ticket description templates based on category This commit introduces the following enhancements: - Adds the ability to pre-configure a helpdesk ticket's description template based on the selected category. - Users can now define ticket description templates within Helpdesk-->Configuration-->Categories. - Categories can be assigned to specific teams, allowing pre-defined templates to be triggered during ticket creation. Task: 3829 --- helpdesk_mgmt_template/README.rst | 106 ++++ helpdesk_mgmt_template/__init__.py | 4 + helpdesk_mgmt_template/__manifest__.py | 18 + helpdesk_mgmt_template/models/__init__.py | 5 + .../models/helpdesk_ticket.py | 41 ++ .../models/helpdesk_ticket_category.py | 10 + helpdesk_mgmt_template/readme/CONFIGURE.rst | 9 + .../readme/CONTRIBUTORS.rst | 5 + helpdesk_mgmt_template/readme/DESCRIPTION.rst | 3 + helpdesk_mgmt_template/readme/USAGE.rst | 7 + .../static/description/icon.png | Bin 0 -> 9455 bytes .../static/description/index.html | 452 ++++++++++++++++++ helpdesk_mgmt_template/tests/__init__.py | 4 + .../tests/test_helpdesk_ticket.py | 129 +++++ .../views/helpdesk_ticket_category_views.xml | 24 + .../views/helpdesk_ticket_team_views.xml | 13 + .../views/helpdesk_ticket_views.xml | 19 + .../odoo/addons/helpdesk_mgmt_template | 1 + setup/helpdesk_mgmt_template/setup.py | 6 + 19 files changed, 856 insertions(+) create mode 100644 helpdesk_mgmt_template/README.rst create mode 100644 helpdesk_mgmt_template/__init__.py create mode 100644 helpdesk_mgmt_template/__manifest__.py create mode 100644 helpdesk_mgmt_template/models/__init__.py create mode 100644 helpdesk_mgmt_template/models/helpdesk_ticket.py create mode 100644 helpdesk_mgmt_template/models/helpdesk_ticket_category.py create mode 100644 helpdesk_mgmt_template/readme/CONFIGURE.rst create mode 100644 helpdesk_mgmt_template/readme/CONTRIBUTORS.rst create mode 100644 helpdesk_mgmt_template/readme/DESCRIPTION.rst create mode 100644 helpdesk_mgmt_template/readme/USAGE.rst create mode 100644 helpdesk_mgmt_template/static/description/icon.png create mode 100644 helpdesk_mgmt_template/static/description/index.html create mode 100644 helpdesk_mgmt_template/tests/__init__.py create mode 100644 helpdesk_mgmt_template/tests/test_helpdesk_ticket.py create mode 100644 helpdesk_mgmt_template/views/helpdesk_ticket_category_views.xml create mode 100644 helpdesk_mgmt_template/views/helpdesk_ticket_team_views.xml create mode 100644 helpdesk_mgmt_template/views/helpdesk_ticket_views.xml create mode 120000 setup/helpdesk_mgmt_template/odoo/addons/helpdesk_mgmt_template create mode 100644 setup/helpdesk_mgmt_template/setup.py diff --git a/helpdesk_mgmt_template/README.rst b/helpdesk_mgmt_template/README.rst new file mode 100644 index 0000000000..da0e320b08 --- /dev/null +++ b/helpdesk_mgmt_template/README.rst @@ -0,0 +1,106 @@ +============================ +Helpdesk Management Template +============================ + +.. + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! This file is generated by oca-gen-addon-readme !! + !! changes will be overwritten. !! + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + !! source digest: sha256:d785e09cb190bfcdbafe4d42b6fd30f3bf16f06d6febdb41038241735e093008 + !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! + +.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png + :target: https://odoo-community.org/page/development-status + :alt: Beta +.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png + :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html + :alt: License: AGPL-3 +.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github + :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_template + :alt: OCA/helpdesk +.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png + :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_template + :alt: Translate me on Weblate +.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png + :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0 + :alt: Try me on Runboat + +|badge1| |badge2| |badge3| |badge4| |badge5| + +The module adds the following features: + +- Pre-configure ticket description template based on it's category + +**Table of contents** + +.. contents:: + :local: + +Configuration +============= + +**To Configure Ticket's Description Template** +- Go to Helpdesk -> Configuration -> Categories. +- Create a new Category or select an existing Category. +- Set the *Template* field with pre-defined the ticket's description that will be triggered based on the category selected. + +**To configure available Categories for Teams** +- Go to Helpdesk -> Configuration -> Categories. +- Create a new Team or select an existing Team. +- Select categories which are available for the Team. + +Usage +===== + +**Go to Helpdesk module:** + +- Select a Team +- Open a Ticket +- Create a new Ticket +- Select Category +- Add a description or modify category description template (if configured) + +Bug Tracker +=========== + +Bugs are tracked on `GitHub Issues `_. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +`feedback `_. + +Do not contact contributors directly about support or help with technical issues. + +Credits +======= + +Authors +~~~~~~~ + +* Cetmix OÜ + +Contributors +~~~~~~~~~~~~ + +* `Cetmix OÜ `_: + + * Ivan Sokolov + * Mikhail Lapin + * Dessan Hemrayev + +Maintainers +~~~~~~~~~~~ + +This module is maintained by the OCA. + +.. image:: https://odoo-community.org/logo.png + :alt: Odoo Community Association + :target: https://odoo-community.org + +OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use. + +This module is part of the `OCA/helpdesk `_ project on GitHub. + +You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute. diff --git a/helpdesk_mgmt_template/__init__.py b/helpdesk_mgmt_template/__init__.py new file mode 100644 index 0000000000..bf8e144111 --- /dev/null +++ b/helpdesk_mgmt_template/__init__.py @@ -0,0 +1,4 @@ +# Copyright (C) 2024 Cetmix OÜ +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from . import models diff --git a/helpdesk_mgmt_template/__manifest__.py b/helpdesk_mgmt_template/__manifest__.py new file mode 100644 index 0000000000..63ad3a6721 --- /dev/null +++ b/helpdesk_mgmt_template/__manifest__.py @@ -0,0 +1,18 @@ +# Copyright (C) 2024 Cetmix OÜ +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +{ + "name": "Helpdesk Management Template", + "summary": "Create Helpdesk Ticket Template", + "version": "16.0.1.0.0", + "license": "AGPL-3", + "author": "Cetmix OÜ, Odoo Community Association (OCA)", + "website": "https://github.com/OCA/helpdesk", + "depends": ["helpdesk_mgmt"], + "data": [ + "views/helpdesk_ticket_views.xml", + "views/helpdesk_ticket_category_views.xml", + "views/helpdesk_ticket_team_views.xml", + ], + "application": False, +} diff --git a/helpdesk_mgmt_template/models/__init__.py b/helpdesk_mgmt_template/models/__init__.py new file mode 100644 index 0000000000..34fbc5efa7 --- /dev/null +++ b/helpdesk_mgmt_template/models/__init__.py @@ -0,0 +1,5 @@ +# Copyright (C) 2024 Cetmix OÜ +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from . import helpdesk_ticket_category +from . import helpdesk_ticket diff --git a/helpdesk_mgmt_template/models/helpdesk_ticket.py b/helpdesk_mgmt_template/models/helpdesk_ticket.py new file mode 100644 index 0000000000..94e7e8d668 --- /dev/null +++ b/helpdesk_mgmt_template/models/helpdesk_ticket.py @@ -0,0 +1,41 @@ +# Copyright (C) 2024 Cetmix OÜ +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + + +from odoo import api, fields, models + + +class HelpdeskTicket(models.Model): + _inherit = "helpdesk.ticket" + + description = fields.Html( + store=True, + compute="_compute_description", + readonly=False, + ) + helpdesk_ticket_category_ids = fields.Many2many( + "helpdesk.ticket.category", compute="_compute_helpdesk_ticket_category" + ) + + @api.depends("team_id") + def _compute_helpdesk_ticket_category(self): + for rec in self: + rec.helpdesk_ticket_category_ids = rec.team_id.category_ids + + @api.depends("category_id") + def _compute_description(self): + for record in self: + if record.category_id.template_description: + record.description = record.category_id.template_description + elif record.description: + record.description = record.description + else: + record.description = "

" + + def copy(self, default=None): + self.ensure_one() + if default is None: + default = {} + if "description" not in default: + default["description"] = "

" + return super().copy(default) diff --git a/helpdesk_mgmt_template/models/helpdesk_ticket_category.py b/helpdesk_mgmt_template/models/helpdesk_ticket_category.py new file mode 100644 index 0000000000..726eff4aa5 --- /dev/null +++ b/helpdesk_mgmt_template/models/helpdesk_ticket_category.py @@ -0,0 +1,10 @@ +# Copyright (C) 2024 Cetmix OÜ +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from odoo import fields, models + + +class HelpdeskCategory(models.Model): + _inherit = "helpdesk.ticket.category" + + template_description = fields.Html(sanitize_style=True) diff --git a/helpdesk_mgmt_template/readme/CONFIGURE.rst b/helpdesk_mgmt_template/readme/CONFIGURE.rst new file mode 100644 index 0000000000..a0d646e439 --- /dev/null +++ b/helpdesk_mgmt_template/readme/CONFIGURE.rst @@ -0,0 +1,9 @@ +**To Configure Ticket's Description Template** +- Go to Helpdesk -> Configuration -> Categories. +- Create a new Category or select an existing Category. +- Set the *Template* field with pre-defined the ticket's description that will be triggered based on the category selected. + +**To configure available Categories for Teams** +- Go to Helpdesk -> Configuration -> Categories. +- Create a new Team or select an existing Team. +- Select categories which are available for the Team. \ No newline at end of file diff --git a/helpdesk_mgmt_template/readme/CONTRIBUTORS.rst b/helpdesk_mgmt_template/readme/CONTRIBUTORS.rst new file mode 100644 index 0000000000..278ed5b1c1 --- /dev/null +++ b/helpdesk_mgmt_template/readme/CONTRIBUTORS.rst @@ -0,0 +1,5 @@ +* `Cetmix OÜ `_: + + * Ivan Sokolov + * Mikhail Lapin + * Dessan Hemrayev diff --git a/helpdesk_mgmt_template/readme/DESCRIPTION.rst b/helpdesk_mgmt_template/readme/DESCRIPTION.rst new file mode 100644 index 0000000000..9527ae31bb --- /dev/null +++ b/helpdesk_mgmt_template/readme/DESCRIPTION.rst @@ -0,0 +1,3 @@ +The module adds the following features: + +- Pre-configure ticket description template based on it's category \ No newline at end of file diff --git a/helpdesk_mgmt_template/readme/USAGE.rst b/helpdesk_mgmt_template/readme/USAGE.rst new file mode 100644 index 0000000000..a45c55422b --- /dev/null +++ b/helpdesk_mgmt_template/readme/USAGE.rst @@ -0,0 +1,7 @@ +**Go to Helpdesk module:** + +- Select a Team +- Open a Ticket +- Create a new Ticket +- Select Category +- Add a description or modify category description template (if configured) diff --git a/helpdesk_mgmt_template/static/description/icon.png b/helpdesk_mgmt_template/static/description/icon.png new file mode 100644 index 0000000000000000000000000000000000000000..3a0328b516c4980e8e44cdb63fd945757ddd132d GIT binary patch literal 9455 zcmW++2RxMjAAjx~&dlBk9S+%}OXg)AGE&Cb*&}d0jUxM@u(PQx^-s)697TX`ehR4?GS^qbkof1cslKgkU)h65qZ9Oc=ml_0temigYLJfnz{IDzUf>bGs4N!v3=Z3jMq&A#7%rM5eQ#dc?k~! zVpnB`o+K7|Al`Q_U;eD$B zfJtP*jH`siUq~{KE)`jP2|#TUEFGRryE2`i0**z#*^6~AI|YzIWy$Cu#CSLW3q=GA z6`?GZymC;dCPk~rBS%eCb`5OLr;RUZ;D`}um=H)BfVIq%7VhiMr)_#G0N#zrNH|__ zc+blN2UAB0=617@>_u;MPHN;P;N#YoE=)R#i$k_`UAA>WWCcEVMh~L_ zj--gtp&|K1#58Yz*AHCTMziU1Jzt_jG0I@qAOHsk$2}yTmVkBp_eHuY$A9)>P6o~I z%aQ?!(GqeQ-Y+b0I(m9pwgi(IIZZzsbMv+9w{PFtd_<_(LA~0H(xz{=FhLB@(1&qHA5EJw1>>=%q2f&^X>IQ{!GJ4e9U z&KlB)z(84HmNgm2hg2C0>WM{E(DdPr+EeU_N@57;PC2&DmGFW_9kP&%?X4}+xWi)( z;)z%wI5>D4a*5XwD)P--sPkoY(a~WBw;E~AW`Yue4kFa^LM3X`8x|}ZUeMnqr}>kH zG%WWW>3ml$Yez?i%)2pbKPI7?5o?hydokgQyZsNEr{a|mLdt;X2TX(#B1j35xPnPW z*bMSSOauW>o;*=kO8ojw91VX!qoOQb)zHJ!odWB}d+*K?#sY_jqPdg{Sm2HdYzdEx zOGVPhVRTGPtv0o}RfVP;Nd(|CB)I;*t&QO8h zFfekr30S!-LHmV_Su-W+rEwYXJ^;6&3|L$mMC8*bQptyOo9;>Qb9Q9`ySe3%V$A*9 zeKEe+b0{#KWGp$F+tga)0RtI)nhMa-K@JS}2krK~n8vJ=Ngm?R!9G<~RyuU0d?nz# z-5EK$o(!F?hmX*2Yt6+coY`6jGbb7tF#6nHA zuKk=GGJ;ZwON1iAfG$E#Y7MnZVmrY|j0eVI(DN_MNFJmyZ|;w4tf@=CCDZ#5N_0K= z$;R~bbk?}TpfDjfB&aiQ$VA}s?P}xPERJG{kxk5~R`iRS(SK5d+Xs9swCozZISbnS zk!)I0>t=A<-^z(cmSFz3=jZ23u13X><0b)P)^1T_))Kr`e!-pb#q&J*Q`p+B6la%C zuVl&0duN<;uOsB3%T9Fp8t{ED108<+W(nOZd?gDnfNBC3>M8WE61$So|P zVvqH0SNtDTcsUdzaMDpT=Ty0pDHHNL@Z0w$Y`XO z2M-_r1S+GaH%pz#Uy0*w$Vdl=X=rQXEzO}d6J^R6zjM1u&c9vYLvLp?W7w(?np9x1 zE_0JSAJCPB%i7p*Wvg)pn5T`8k3-uR?*NT|J`eS#_#54p>!p(mLDvmc-3o0mX*mp_ zN*AeS<>#^-{S%W<*mz^!X$w_2dHWpcJ6^j64qFBft-o}o_Vx80o0>}Du;>kLts;$8 zC`7q$QI(dKYG`Wa8#wl@V4jVWBRGQ@1dr-hstpQL)Tl+aqVpGpbSfN>5i&QMXfiZ> zaA?T1VGe?rpQ@;+pkrVdd{klI&jVS@I5_iz!=UMpTsa~mBga?1r}aRBm1WS;TT*s0f0lY=JBl66Upy)-k4J}lh=P^8(SXk~0xW=T9v*B|gzIhN z>qsO7dFd~mgxAy4V?&)=5ieYq?zi?ZEoj)&2o)RLy=@hbCRcfT5jigwtQGE{L*8<@Yd{zg;CsL5mvzfDY}P-wos_6PfprFVaeqNE%h zKZhLtcQld;ZD+>=nqN~>GvROfueSzJD&BE*}XfU|H&(FssBqY=hPCt`d zH?@s2>I(|;fcW&YM6#V#!kUIP8$Nkdh0A(bEVj``-AAyYgwY~jB zT|I7Bf@%;7aL7Wf4dZ%VqF$eiaC38OV6oy3Z#TER2G+fOCd9Iaoy6aLYbPTN{XRPz z;U!V|vBf%H!}52L2gH_+j;`bTcQRXB+y9onc^wLm5wi3-Be}U>k_u>2Eg$=k!(l@I zcCg+flakT2Nej3i0yn+g+}%NYb?ta;R?(g5SnwsQ49U8Wng8d|{B+lyRcEDvR3+`O{zfmrmvFrL6acVP%yG98X zo&+VBg@px@i)%o?dG(`T;n*$S5*rnyiR#=wW}}GsAcfyQpE|>a{=$Hjg=-*_K;UtD z#z-)AXwSRY?OPefw^iI+ z)AXz#PfEjlwTes|_{sB?4(O@fg0AJ^g8gP}ex9Ucf*@_^J(s_5jJV}c)s$`Myn|Kd z$6>}#q^n{4vN@+Os$m7KV+`}c%4)4pv@06af4-x5#wj!KKb%caK{A&Y#Rfs z-po?Dcb1({W=6FKIUirH&(yg=*6aLCekcKwyfK^JN5{wcA3nhO(o}SK#!CINhI`-I z1)6&n7O&ZmyFMuNwvEic#IiOAwNkR=u5it{B9n2sAJV5pNhar=j5`*N!Na;c7g!l$ z3aYBqUkqqTJ=Re-;)s!EOeij=7SQZ3Hq}ZRds%IM*PtM$wV z@;rlc*NRK7i3y5BETSKuumEN`Xu_8GP1Ri=OKQ$@I^ko8>H6)4rjiG5{VBM>B|%`&&s^)jS|-_95&yc=GqjNo{zFkw%%HHhS~e=s zD#sfS+-?*t|J!+ozP6KvtOl!R)@@-z24}`9{QaVLD^9VCSR2b`b!KC#o;Ki<+wXB6 zx3&O0LOWcg4&rv4QG0)4yb}7BFSEg~=IR5#ZRj8kg}dS7_V&^%#Do==#`u zpy6{ox?jWuR(;pg+f@mT>#HGWHAJRRDDDv~@(IDw&R>9643kK#HN`!1vBJHnC+RM&yIh8{gG2q zA%e*U3|N0XSRa~oX-3EAneep)@{h2vvd3Xvy$7og(sayr@95+e6~Xvi1tUqnIxoIH zVWo*OwYElb#uyW{Imam6f2rGbjR!Y3`#gPqkv57dB6K^wRGxc9B(t|aYDGS=m$&S!NmCtrMMaUg(c zc2qC=2Z`EEFMW-me5B)24AqF*bV5Dr-M5ig(l-WPS%CgaPzs6p_gnCIvTJ=Y<6!gT zVt@AfYCzjjsMEGi=rDQHo0yc;HqoRNnNFeWZgcm?f;cp(6CNylj36DoL(?TS7eU#+ z7&mfr#y))+CJOXQKUMZ7QIdS9@#-}7y2K1{8)cCt0~-X0O!O?Qx#E4Og+;A2SjalQ zs7r?qn0H044=sDN$SRG$arw~n=+T_DNdSrarmu)V6@|?1-ZB#hRn`uilTGPJ@fqEy zGt(f0B+^JDP&f=r{#Y_wi#AVDf-y!RIXU^0jXsFpf>=Ji*TeqSY!H~AMbJdCGLhC) zn7Rx+sXw6uYj;WRYrLd^5IZq@6JI1C^YkgnedZEYy<&4(z%Q$5yv#Boo{AH8n$a zhb4Y3PWdr269&?V%uI$xMcUrMzl=;w<_nm*qr=c3Rl@i5wWB;e-`t7D&c-mcQl7x! zZWB`UGcw=Y2=}~wzrfLx=uet<;m3~=8I~ZRuzvMQUQdr+yTV|ATf1Uuomr__nDf=X zZ3WYJtHp_ri(}SQAPjv+Y+0=fH4krOP@S&=zZ-t1jW1o@}z;xk8 z(Nz1co&El^HK^NrhVHa-_;&88vTU>_J33=%{if;BEY*J#1n59=07jrGQ#IP>@u#3A z;!q+E1Rj3ZJ+!4bq9F8PXJ@yMgZL;>&gYA0%_Kbi8?S=XGM~dnQZQ!yBSgcZhY96H zrWnU;k)qy`rX&&xlDyA%(a1Hhi5CWkmg(`Gb%m(HKi-7Z!LKGRP_B8@`7&hdDy5n= z`OIxqxiVfX@OX1p(mQu>0Ai*v_cTMiw4qRt3~NBvr9oBy0)r>w3p~V0SCm=An6@3n)>@z!|o-$HvDK z|3D2ZMJkLE5loMKl6R^ez@Zz%S$&mbeoqH5`Bb){Ei21q&VP)hWS2tjShfFtGE+$z zzCR$P#uktu+#!w)cX!lWN1XU%K-r=s{|j?)Akf@q#3b#{6cZCuJ~gCxuMXRmI$nGtnH+-h z+GEi!*X=AP<|fG`1>MBdTb?28JYc=fGvAi2I<$B(rs$;eoJCyR6_bc~p!XR@O-+sD z=eH`-ye})I5ic1eL~TDmtfJ|8`0VJ*Yr=hNCd)G1p2MMz4C3^Mj?7;!w|Ly%JqmuW zlIEW^Ft%z?*|fpXda>Jr^1noFZEwFgVV%|*XhH@acv8rdGxeEX{M$(vG{Zw+x(ei@ zmfXb22}8-?Fi`vo-YVrTH*C?a8%M=Hv9MqVH7H^J$KsD?>!SFZ;ZsvnHr_gn=7acz z#W?0eCdVhVMWN12VV^$>WlQ?f;P^{(&pYTops|btm6aj>_Uz+hqpGwB)vWp0Cf5y< zft8-je~nn?W11plq}N)4A{l8I7$!ks_x$PXW-2XaRFswX_BnF{R#6YIwMhAgd5F9X zGmwdadS6(a^fjHtXg8=l?Rc0Sm%hk6E9!5cLVloEy4eh(=FwgP`)~I^5~pBEWo+F6 zSf2ncyMurJN91#cJTy_u8Y}@%!bq1RkGC~-bV@SXRd4F{R-*V`bS+6;W5vZ(&+I<9$;-V|eNfLa5n-6% z2(}&uGRF;p92eS*sE*oR$@pexaqr*meB)VhmIg@h{uzkk$9~qh#cHhw#>O%)b@+(| z^IQgqzuj~Sk(J;swEM-3TrJAPCq9k^^^`q{IItKBRXYe}e0Tdr=Huf7da3$l4PdpwWDop%^}n;dD#K4s#DYA8SHZ z&1!riV4W4R7R#C))JH1~axJ)RYnM$$lIR%6fIVA@zV{XVyx}C+a-Dt8Y9M)^KU0+H zR4IUb2CJ{Hg>CuaXtD50jB(_Tcx=Z$^WYu2u5kubqmwp%drJ6 z?Fo40g!Qd<-l=TQxqHEOuPX0;^z7iX?Ke^a%XT<13TA^5`4Xcw6D@Ur&VT&CUe0d} z1GjOVF1^L@>O)l@?bD~$wzgf(nxX1OGD8fEV?TdJcZc2KoUe|oP1#=$$7ee|xbY)A zDZq+cuTpc(fFdj^=!;{k03C69lMQ(|>uhRfRu%+!k&YOi-3|1QKB z z?n?eq1XP>p-IM$Z^C;2L3itnbJZAip*Zo0aw2bs8@(s^~*8T9go!%dHcAz2lM;`yp zD=7&xjFV$S&5uDaiScyD?B-i1ze`+CoRtz`Wn+Zl&#s4&}MO{@N!ufrzjG$B79)Y2d3tBk&)TxUTw@QS0TEL_?njX|@vq?Uz(nBFK5Pq7*xj#u*R&i|?7+6# z+|r_n#SW&LXhtheZdah{ZVoqwyT{D>MC3nkFF#N)xLi{p7J1jXlmVeb;cP5?e(=f# zuT7fvjSbjS781v?7{)-X3*?>tq?)Yd)~|1{BDS(pqC zC}~H#WXlkUW*H5CDOo<)#x7%RY)A;ShGhI5s*#cRDA8YgqG(HeKDx+#(ZQ?386dv! zlXCO)w91~Vw4AmOcATuV653fa9R$fyK8ul%rG z-wfS zihugoZyr38Im?Zuh6@RcF~t1anQu7>#lPpb#}4cOA!EM11`%f*07RqOVkmX{p~KJ9 z^zP;K#|)$`^Rb{rnHGH{~>1(fawV0*Z#)}M`m8-?ZJV<+e}s9wE# z)l&az?w^5{)`S(%MRzxdNqrs1n*-=jS^_jqE*5XDrA0+VE`5^*p3CuM<&dZEeCjoz zR;uu_H9ZPZV|fQq`Cyw4nscrVwi!fE6ciMmX$!_hN7uF;jjKG)d2@aC4ropY)8etW=xJvni)8eHi`H$%#zn^WJ5NLc-rqk|u&&4Z6fD_m&JfSI1Bvb?b<*n&sfl0^t z=HnmRl`XrFvMKB%9}>PaA`m-fK6a0(8=qPkWS5bb4=v?XcWi&hRY?O5HdulRi4?fN zlsJ*N-0Qw+Yic@s0(2uy%F@ib;GjXt01Fmx5XbRo6+n|pP(&nodMoap^z{~q ziEeaUT@Mxe3vJSfI6?uLND(CNr=#^W<1b}jzW58bIfyWTDle$mmS(|x-0|2UlX+9k zQ^EX7Nw}?EzVoBfT(-LT|=9N@^hcn-_p&sqG z&*oVs2JSU+N4ZD`FhCAWaS;>|wH2G*Id|?pa#@>tyxX`+4HyIArWDvVrX)2WAOQff z0qyHu&-S@i^MS-+j--!pr4fPBj~_8({~e1bfcl0wI1kaoN>mJL6KUPQm5N7lB(ui1 zE-o%kq)&djzWJ}ob<-GfDlkB;F31j-VHKvQUGQ3sp`CwyGJk_i!y^sD0fqC@$9|jO zOqN!r!8-p==F@ZVP=U$qSpY(gQ0)59P1&t@y?5rvg<}E+GB}26NYPp4f2YFQrQtot5mn3wu_qprZ=>Ig-$ zbW26Ws~IgY>}^5w`vTB(G`PTZaDiGBo5o(tp)qli|NeV( z@H_=R8V39rt5J5YB2Ky?4eJJ#b`_iBe2ot~6%7mLt5t8Vwi^Jy7|jWXqa3amOIoRb zOr}WVFP--DsS`1WpN%~)t3R!arKF^Q$e12KEqU36AWwnCBICpH4XCsfnyrHr>$I$4 z!DpKX$OKLWarN7nv@!uIA+~RNO)l$$w}p(;b>mx8pwYvu;dD_unryX_NhT8*Tj>BTrTTL&!?O+%Rv;b?B??gSzdp?6Uug9{ zd@V08Z$BdI?fpoCS$)t4mg4rT8Q_I}h`0d-vYZ^|dOB*Q^S|xqTV*vIg?@fVFSmMpaw0qtTRbx} z({Pg?#{2`sc9)M5N$*N|4;^t$+QP?#mov zGVC@I*lBVrOU-%2y!7%)fAKjpEFsgQc4{amtiHb95KQEwvf<(3T<9-Zm$xIew#P22 zc2Ix|App^>v6(3L_MCU0d3W##AB0M~3D00EWoKZqsJYT(#@w$Y_H7G22M~ApVFTRHMI_3be)Lkn#0F*V8Pq zc}`Cjy$bE;FJ6H7p=0y#R>`}-m4(0F>%@P|?7fx{=R^uFdISRnZ2W_xQhD{YuR3t< z{6yxu=4~JkeA;|(J6_nv#>Nvs&FuLA&PW^he@t(UwFFE8)|a!R{`E`K`i^ZnyE4$k z;(749Ix|oi$c3QbEJ3b~D_kQsPz~fIUKym($a_7dJ?o+40*OLl^{=&oq$<#Q(yyrp z{J-FAniyAw9tPbe&IhQ|a`DqFTVQGQ&Gq3!C2==4x{6EJwiPZ8zub-iXoUtkJiG{} zPaR&}_fn8_z~(=;5lD-aPWD3z8PZS@AaUiomF!G8I}Mf>e~0g#BelA-5#`cj;O5>N Xviia!U7SGha1wx#SCgwmn*{w2TRX*I literal 0 HcmV?d00001 diff --git a/helpdesk_mgmt_template/static/description/index.html b/helpdesk_mgmt_template/static/description/index.html new file mode 100644 index 0000000000..a39181f98a --- /dev/null +++ b/helpdesk_mgmt_template/static/description/index.html @@ -0,0 +1,452 @@ + + + + + +Helpdesk Management Template + + + +
+

Helpdesk Management Template

+ + +

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runboat

+

The module adds the following features:

+
    +
  • Pre-configure ticket description template based on it’s category
    • +
+

Table of contents

+ +
+

Configuration

+

To Configure Ticket’s Description Template +- Go to Helpdesk -> Configuration -> Categories. +- Create a new Category or select an existing Category. +- Set the Template field with pre-defined the ticket’s description that will be triggered based on the category selected.

+

To configure available Categories for Teams +- Go to Helpdesk -> Configuration -> Categories. +- Create a new Team or select an existing Team. +- Select categories which are available for the Team.

+
+
+

Usage

+

Go to Helpdesk module:

+
    +
  • Select a Team
    • +
  • Open a Ticket
    • +
  • Create a new Ticket
    • +
  • Select Category
    • +
  • Add a description or modify category description template (if configured)
    • +
+
+
+

Bug Tracker

+

Bugs are tracked on GitHub Issues. +In case of trouble, please check there if your issue has already been reported. +If you spotted it first, help us to smash it by providing a detailed and welcomed +feedback.

+

Do not contact contributors directly about support or help with technical issues.

+
+
+

Credits

+
+

Authors

+
    +
  • Cetmix OÜ
    • +
+
+
+

Contributors

+
    +
  • Cetmix OÜ:
      +
    • Ivan Sokolov
      • +
    • Mikhail Lapin
      • +
    • Dessan Hemrayev
      • +
    +
    • +
+
+
+

Maintainers

+

This module is maintained by the OCA.

+Odoo Community Association +

OCA, or the Odoo Community Association, is a nonprofit organization whose +mission is to support the collaborative development of Odoo features and +promote its widespread use.

+

This module is part of the OCA/helpdesk project on GitHub.

+

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

+
+
+
+ + diff --git a/helpdesk_mgmt_template/tests/__init__.py b/helpdesk_mgmt_template/tests/__init__.py new file mode 100644 index 0000000000..c49ed31723 --- /dev/null +++ b/helpdesk_mgmt_template/tests/__init__.py @@ -0,0 +1,4 @@ +# Copyright (C) 2024 Cetmix OÜ +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from . import test_helpdesk_ticket diff --git a/helpdesk_mgmt_template/tests/test_helpdesk_ticket.py b/helpdesk_mgmt_template/tests/test_helpdesk_ticket.py new file mode 100644 index 0000000000..b6a4949713 --- /dev/null +++ b/helpdesk_mgmt_template/tests/test_helpdesk_ticket.py @@ -0,0 +1,129 @@ +# Copyright (C) 2024 Cetmix OÜ +# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl). + +from odoo.tests.common import tagged + +from odoo.addons.helpdesk_mgmt.tests.common import TestHelpdeskTicketBase + + +@tagged("post_install", "-at_install") +class TestHelpdeskTicket(TestHelpdeskTicketBase): + @classmethod + def setUpClass(cls): + super().setUpClass() + cls.env = cls.env(context=dict(cls.env.context, tracking_disable=True)) + helpdesk_ticket_category_obj = cls.env["helpdesk.ticket.category"] + cls.category_1 = helpdesk_ticket_category_obj.create( + {"name": "Category 1", "template_description": "

Description 1

"} + ) + cls.category_2 = helpdesk_ticket_category_obj.create( + {"name": "Category 2", "template_description": "

Description 2

"} + ) + cls.category_3 = helpdesk_ticket_category_obj.create( + {"name": "Category 3", "template_description": "

Description 3

"} + ) + helpdesk_ticket_team = cls.env["helpdesk.ticket.team"] + + cls.team_c = helpdesk_ticket_team.create( + { + "name": "Team C", + "user_ids": [(6, 0, [cls.user_team.id])], + "category_ids": [(6, 0, [cls.category_1.id, cls.category_3.id])], + } + ) + + def test_set_category(self): + """ + Test that setting a category on a ticket correctly sets the category_id and description. + """ + # Check that the category_id is initially empty + self.assertFalse( + self.ticket_a_user_own.category_id, + msg="Initially, the category_id should be empty", + ) + + # Set the category_id to the id of category_1 + self.ticket_a_user_own.category_id = self.category_1.id + + # Check that the category_id has been correctly set + self.assertEqual( + self.ticket_a_user_own.category_id.id, + self.category_1.id, + msg=f"The category ID #{self.category_1.id} was not correctly set", + ) + + # Check that the description has been correctly + # set to the template_description of category_1 + self.assertEqual( + self.ticket_a_user_own.description, + self.category_1.template_description, + msg=( + "The description was not correctly set" + " to the template_description of Category 1" + ), + ) + self.ticket_a_user_own.category_id = False + self.assertEqual( + self.ticket_a_user_own.description, + self.category_1.template_description, + msg=( + "The description was not correctly set" + " to the template_description of Category 1" + ), + ) + + def test_check_available_team_categories(self): + """ + Test the availability of team categories and + their correct linking to the team and ticket. + """ + # Check that initially, a team should not have categories attached to it. + self.assertFalse( + self.ticket_a_user_own.helpdesk_ticket_category_ids, + msg="A team should not have categories attached to it.", + ) + + # Assign a team to the ticket and check that the categories are linked to the team. + self.ticket_a_user_own.team_id = self.team_c.id + related_category_ids = [self.category_1.id, self.category_3.id] + self.assertEqual( + self.ticket_a_user_own.helpdesk_ticket_category_ids.ids, + related_category_ids, + msg="Categories should be linked to the team.", + ) + + # Set the category_id of the ticket to the first category in the linked categories. + self.ticket_a_user_own.category_id = ( + self.ticket_a_user_own.helpdesk_ticket_category_ids[0] + ) + + # Check that the category_id has been correctly set. + self.assertEqual( + self.ticket_a_user_own.category_id.id, + self.category_1.id, + msg=f"The category ID #{self.category_1.id} was not correctly set", + ) + + def test_create_ticket_with_category(self): + """ + Test the creation of a ticket with a specific category and + verify that the category is correctly set. + """ + # Create a ticket with a specific category + ticket = self.env["helpdesk.ticket"].create( + { + "name": f"Ticket {self.team_c.name} (test)", + "team_id": self.team_c.id, + "user_id": False, + "description": "Test", + "category_id": self.category_1.id, + "priority": "1", + } + ) + + # Check that the category_id has been correctly set + self.assertEqual( + ticket.category_id.id, + self.category_1.id, + msg=f"The category ID #{self.category_1.id} was not correctly set", + ) diff --git a/helpdesk_mgmt_template/views/helpdesk_ticket_category_views.xml b/helpdesk_mgmt_template/views/helpdesk_ticket_category_views.xml new file mode 100644 index 0000000000..2b136d9211 --- /dev/null +++ b/helpdesk_mgmt_template/views/helpdesk_ticket_category_views.xml @@ -0,0 +1,24 @@ + + + + view.helpdesk_category.tree + helpdesk.ticket.category + + 99 + + + + + + + + view.helpdesk_category.form + helpdesk.ticket.category + + + + + + + + diff --git a/helpdesk_mgmt_template/views/helpdesk_ticket_team_views.xml b/helpdesk_mgmt_template/views/helpdesk_ticket_team_views.xml new file mode 100644 index 0000000000..283db08b90 --- /dev/null +++ b/helpdesk_mgmt_template/views/helpdesk_ticket_team_views.xml @@ -0,0 +1,13 @@ + + + + view.helpdesk_team.form + helpdesk.ticket.team + + + + + + + + diff --git a/helpdesk_mgmt_template/views/helpdesk_ticket_views.xml b/helpdesk_mgmt_template/views/helpdesk_ticket_views.xml new file mode 100644 index 0000000000..8695c6b956 --- /dev/null +++ b/helpdesk_mgmt_template/views/helpdesk_ticket_views.xml @@ -0,0 +1,19 @@ + + + + helpdesk.ticket.view.form + helpdesk.ticket + + 99 + + + + + + [('id', 'in', helpdesk_ticket_category_ids)] + + + + diff --git a/setup/helpdesk_mgmt_template/odoo/addons/helpdesk_mgmt_template b/setup/helpdesk_mgmt_template/odoo/addons/helpdesk_mgmt_template new file mode 120000 index 0000000000..b44caac21a --- /dev/null +++ b/setup/helpdesk_mgmt_template/odoo/addons/helpdesk_mgmt_template @@ -0,0 +1 @@ +../../../../helpdesk_mgmt_template \ No newline at end of file diff --git a/setup/helpdesk_mgmt_template/setup.py b/setup/helpdesk_mgmt_template/setup.py new file mode 100644 index 0000000000..28c57bb640 --- /dev/null +++ b/setup/helpdesk_mgmt_template/setup.py @@ -0,0 +1,6 @@ +import setuptools + +setuptools.setup( + setup_requires=['setuptools-odoo'], + odoo_addon=True, +)