diff --git a/frontend/src/layout/navigation-3000/sidepanel/panels/SidePanelSupport.tsx b/frontend/src/layout/navigation-3000/sidepanel/panels/SidePanelSupport.tsx
index 022b8d18dfbbb..79572d18cee0c 100644
--- a/frontend/src/layout/navigation-3000/sidepanel/panels/SidePanelSupport.tsx
+++ b/frontend/src/layout/navigation-3000/sidepanel/panels/SidePanelSupport.tsx
@@ -178,127 +178,151 @@ export const SidePanelSupport = (): JSX.Element => {
                         </ul>
                     </Section>
 
-                    <Section title="Ask the community">
-                        <p>
-                            Questions about features, how to's, or use cases? There are thousands of discussions in our
-                            community forums.
-                        </p>
-                        <LemonButton
-                            type="primary"
-                            fullWidth
-                            center
-                            to="https://posthog.com/questions"
-                            targetBlank
-                            className="mt-2"
-                        >
-                            Ask a question
-                        </LemonButton>
-                    </Section>
-
-                    <Section title="Share feedback">
-                        <ul>
-                            <li>
-                                <LemonButton
-                                    type="secondary"
-                                    status="alt"
-                                    to="https://github.com/posthog/posthog/issues"
-                                    icon={<IconBug />}
-                                    targetBlank
-                                >
-                                    Report a bug
-                                </LemonButton>
-                            </li>
-                            <li>
-                                <LemonButton
-                                    type="secondary"
-                                    status="alt"
-                                    to="https://posthog.com/wip"
-                                    icon={<IconHelmet />}
-                                    targetBlank
-                                >
-                                    See what we're building
-                                </LemonButton>
-                            </li>
-                            <li>
-                                <LemonButton
-                                    type="secondary"
-                                    status="alt"
-                                    to="https://posthog.com/roadmap"
-                                    icon={<IconMap />}
-                                    targetBlank
-                                >
-                                    Vote on our roadmap
-                                </LemonButton>
-                            </li>
-                            <li>
+                    {hasAvailableFeature(AvailableFeature.PRIORITY_SUPPORT) ? (
+                        <Section title="Open a ticket">
+                            <p>Can't find what you need in the docs? Send us an email.</p>
+                            <LemonButton
+                                type="primary"
+                                fullWidth
+                                center
+                                onClick={() => openEmailForm()}
+                                targetBlank
+                                className="mt-2"
+                            >
+                                Open a ticket
+                            </LemonButton>
+                        </Section>
+                    ) : (
+                        <>
+                            <Section title="Ask the community">
+                                <p>
+                                    Questions about features, how to's, or use cases? There are thousands of discussions
+                                    in our community forums.
+                                </p>
                                 <LemonButton
-                                    type="secondary"
-                                    status="alt"
-                                    to="https://github.com/posthog/posthog/issues"
-                                    icon={<IconFeatures />}
+                                    type="primary"
+                                    fullWidth
+                                    center
+                                    to="https://posthog.com/questions"
                                     targetBlank
+                                    className="mt-2"
                                 >
-                                    Request a feature
+                                    Ask a question
                                 </LemonButton>
-                            </li>
-                        </ul>
-                    </Section>
+                            </Section>
+                            <Section title="Share feedback">
+                                <ul>
+                                    <li>
+                                        <LemonButton
+                                            type="secondary"
+                                            status="alt"
+                                            to="https://github.com/posthog/posthog/issues"
+                                            icon={<IconBug />}
+                                            targetBlank
+                                        >
+                                            Report a bug
+                                        </LemonButton>
+                                    </li>
+                                    <li>
+                                        <LemonButton
+                                            type="secondary"
+                                            status="alt"
+                                            to="https://posthog.com/wip"
+                                            icon={<IconHelmet />}
+                                            targetBlank
+                                        >
+                                            See what we're building
+                                        </LemonButton>
+                                    </li>
+                                    <li>
+                                        <LemonButton
+                                            type="secondary"
+                                            status="alt"
+                                            to="https://posthog.com/roadmap"
+                                            icon={<IconMap />}
+                                            targetBlank
+                                        >
+                                            Vote on our roadmap
+                                        </LemonButton>
+                                    </li>
+                                    <li>
+                                        <LemonButton
+                                            type="secondary"
+                                            status="alt"
+                                            to="https://github.com/posthog/posthog/issues"
+                                            icon={<IconFeatures />}
+                                            targetBlank
+                                        >
+                                            Request a feature
+                                        </LemonButton>
+                                    </li>
+                                </ul>
+                            </Section>
+                        </>
+                    )}
 
-                    {hasAvailableFeature(AvailableFeature.EMAIL_SUPPORT) ? (
+                    {hasAvailableFeature(AvailableFeature.EMAIL_SUPPORT) &&
+                    !hasAvailableFeature(AvailableFeature.PRIORITY_SUPPORT) ? (
                         <Section title="More options">
                             {isEmailFormOpen ? (
                                 <SupportFormBlock onCancel={() => closeEmailForm()} />
                             ) : (
-                                <p>
-                                    Can't find what you need in the docs?{' '}
-                                    <Link onClick={() => openEmailForm()}>Email an engineer</Link>
-                                </p>
+                                <>
+                                    <p>Can't find what you need in the docs? </p>
+                                    <LemonButton onClick={() => openEmailForm()} type="secondary">
+                                        Open a ticket
+                                    </LemonButton>
+                                </>
                             )}
                         </Section>
                     ) : (
-                        <Section title="Contact support">
-                            <p>
-                                Due to our large userbase, we're unable to offer email support to organizations on the
-                                free plan. But we still want to help!
-                            </p>
+                        !hasAvailableFeature(AvailableFeature.EMAIL_SUPPORT) && (
+                            <Section title="Contact support">
+                                <p>
+                                    Due to our large userbase, we're unable to offer email support to organizations on
+                                    the free plan. But we still want to help!
+                                </p>
 
-                            <ol className="pl-5">
-                                <li>
-                                    <strong className="block">Search our docs</strong>
-                                    <p>
-                                        We're constantly updating our docs and tutorials to provide the latest
-                                        information about installing, using, and troubleshooting.
-                                    </p>
-                                </li>
-                                <li>
-                                    <strong className="block">Ask a community question</strong>
-                                    <p>
-                                        Many common (and niche) questions have already been resolved by users just like
-                                        you. (Our own engineers also keep an eye on the questions as they have time!){' '}
-                                        <Link to="https://posthog.com/question" className="block">
-                                            Search community questions or ask your own.
-                                        </Link>
-                                    </p>
-                                </li>
-                                <li>
-                                    <strong className="block">
-                                        Explore <Link to="https://posthog.com/partners">PostHog partners</Link>
-                                    </strong>
-                                    <p>
-                                        Third-party providers can help with installation and debugging of data issues.
-                                    </p>
-                                </li>
-                                <li>
-                                    <strong className="block">Upgrade to a paid plan</strong>
-                                    <p>
-                                        Our paid plans offer email support.{' '}
-                                        <Link to={urls.organizationBilling([ProductKey.PLATFORM_AND_SUPPORT])}>
-                                            Explore options.
-                                        </Link>
-                                    </p>
-                                </li>
-                            </ol>
-                        </Section>
+                                <ol className="pl-5">
+                                    <li>
+                                        <strong className="block">Search our docs</strong>
+                                        <p>
+                                            We're constantly updating our docs and tutorials to provide the latest
+                                            information about installing, using, and troubleshooting.
+                                        </p>
+                                    </li>
+                                    <li>
+                                        <strong className="block">Ask a community question</strong>
+                                        <p>
+                                            Many common (and niche) questions have already been resolved by users just
+                                            like you. (Our own engineers also keep an eye on the questions as they have
+                                            time!){' '}
+                                            <Link to="https://posthog.com/question" className="block">
+                                                Search community questions or ask your own.
+                                            </Link>
+                                        </p>
+                                    </li>
+                                    <li>
+                                        <strong className="block">
+                                            Explore <Link to="https://posthog.com/partners">PostHog partners</Link>
+                                        </strong>
+                                        <p>
+                                            Third-party providers can help with installation and debugging of data
+                                            issues.
+                                        </p>
+                                    </li>
+                                    <li>
+                                        <strong className="block">Upgrade to a paid plan</strong>
+                                        <p>
+                                            Our paid plans offer email support.{' '}
+                                            <Link to={urls.organizationBilling([ProductKey.PLATFORM_AND_SUPPORT])}>
+                                                Explore options.
+                                            </Link>
+                                        </p>
+                                    </li>
+                                </ol>
+                            </Section>
+                        )
                     )}
                 </div>
             </div>