diff --git a/xml/cha_introduction.xml b/xml/cha_introduction.xml
index e887eed..cee5b3a 100644
--- a/xml/cha_introduction.xml
+++ b/xml/cha_introduction.xml
@@ -344,102 +344,96 @@
(PAYG). For more information about BYOS and PAYG, refer to
.
-
-
- BYOS
+
+ BYOS
+
+ BYOS instances are supported by &suse; under the terms of your &suse;
+ subscription. For an overview of &suse;'s support subscriptions, refer to
+ .
+
+
+
+ PAYG
+
+ Regular PAYG instances include support through the cloud service provider which
+ in turn is supported by &suse;. If you have a problem, always contact
+ your CSP for assistance. They provide 1st and 2nd level support, and will
+ work with &suse; for L3 support as required.
+
+
+ &azure; basic images
+
+ &azure; also offers a basic PAYG image that only includes updates.
+ Instances created from this image are not eligible for support.
+
+
+
+
+ PAYG with &suse; Priority Support
+
+ &suse; offers 24x7 priority support for the PAYG versions of the following products:
+
+ &priority_support_offerings;
+
+ You can transact priority support through the &aws; and &azure; marketplaces, where you
+ will see two different listings: EU and UK only and non-EU and
+ non-UK only. Two listings are needed as there are different regulations to comply
+ with, but the images and the support offering are identical. Select the correct listing for
+ your organization's CSP account:
+
+
- BYOS instances are supported by &suse; under the terms of your &suse;
- subscription. For an overview of &suse;'s support subscriptions, refer to
- .
+ For &aws;, it depends on the tax address of the account, see
+ .
-
-
- PAYG
- Regular PAYG instances include support through the cloud service provider which
- in turn is supported by &suse;. If you have a problem, always contact
- your CSP for assistance. They provide 1st and 2nd level support, and will
- work with &suse; for L3 support as required.
+ For &azure;, it depends on the sold to address of the account, see
+ .
-
- &azure; basic images
-
- &azure; also offers a basic PAYG image that only includes updates.
- Instances created from this image are not eligible for support.
-
-
-
-
- PAYG with &suse; Priority Support
- &suse; offers 24x7 priority support for the PAYG versions of the following products:
+ For &gc;, it depends on the billing country of the account, see
+ .
- &priority_support_offerings;
-
- You can transact priority support through the &aws; and &azure; marketplaces, where you
- will see two different listings: EU and UK only and non-EU and
- non-UK only. Two listings are needed as there are different regulations to comply
- with, but the images and the support offering are identical. Select the correct listing for
- your organization's CSP account:
+
+
+
+ For a complete list of countries that are eligble to transact priority support through the
+ CSP's marketplaces, and the correct listing for each country, refer to
+ .
+
+
+ Other countries
+
+ If the billing or tax address of your organization's CSP account is located in a country not
+ listed in , you currently cannot transact priority support
+ through the CSP's marketplaces.
+
+
+ &suse; is committed to making priority support available in more countries. In the meantime,
+ you can still use &suse; PAYG products with regular support from the CSP. If you want support
+ by &suse;, use a BYOS version.
+
+
+
+
+ More information
+
+ For more information, refer to the &suse; Technical Support
+ Policy and the support statement for &sle; in .
-
-
-
- For &aws;, it depends on the tax address of the account, see
- .
-
-
-
-
- For &azure;, it depends on the sold to address of the account, see
- .
-
-
-
-
- For &gc;, it depends on the billing country of the account, see
- .
-
-
-
- For a complete list of countries that are eligble to transact priority support through the
- CSP's marketplaces, and the correct listing for each country, refer to
- .
+ For information on how to contact the &suse; support team and report
+ problems, refer to the &suse; Technical Support
+ Guide.
-
- Other countries
-
- If the billing or tax address of your organization's CSP account is located in a country not
- listed in , you currently cannot transact priority support
- through the CSP's marketplaces.
-
-
- &suse; is committed to making priority support available in more countries. In the meantime,
- you can still use &suse; PAYG products with regular support from the CSP. If you want support
- by &suse;, use a BYOS version.
-
-
-
-
-
-
- For more information, refer to the &suse; Technical Support
- Policy and the support statement for &sle; in .
-
-
- For information on how to contact the &suse; support team and report
- problems, refer to the &suse; Technical Support
- Guide.
-
+