diff --git a/xml/cha_introduction.xml b/xml/cha_introduction.xml index e887eed..cee5b3a 100644 --- a/xml/cha_introduction.xml +++ b/xml/cha_introduction.xml @@ -344,102 +344,96 @@ (PAYG). For more information about BYOS and PAYG, refer to . - - - BYOS + + BYOS + + BYOS instances are supported by &suse; under the terms of your &suse; + subscription. For an overview of &suse;'s support subscriptions, refer to + . + + + + PAYG + + Regular PAYG instances include support through the cloud service provider which + in turn is supported by &suse;. If you have a problem, always contact + your CSP for assistance. They provide 1st and 2nd level support, and will + work with &suse; for L3 support as required. + + + &azure; basic images + + &azure; also offers a basic PAYG image that only includes updates. + Instances created from this image are not eligible for support. + + + + + PAYG with &suse; Priority Support + + &suse; offers 24x7 priority support for the PAYG versions of the following products: + + &priority_support_offerings; + + You can transact priority support through the &aws; and &azure; marketplaces, where you + will see two different listings: EU and UK only and non-EU and + non-UK only. Two listings are needed as there are different regulations to comply + with, but the images and the support offering are identical. Select the correct listing for + your organization's CSP account: + + - BYOS instances are supported by &suse; under the terms of your &suse; - subscription. For an overview of &suse;'s support subscriptions, refer to - . + For &aws;, it depends on the tax address of the account, see + . - - - PAYG - Regular PAYG instances include support through the cloud service provider which - in turn is supported by &suse;. If you have a problem, always contact - your CSP for assistance. They provide 1st and 2nd level support, and will - work with &suse; for L3 support as required. + For &azure;, it depends on the sold to address of the account, see + . - - &azure; basic images - - &azure; also offers a basic PAYG image that only includes updates. - Instances created from this image are not eligible for support. - - - - - PAYG with &suse; Priority Support - &suse; offers 24x7 priority support for the PAYG versions of the following products: + For &gc;, it depends on the billing country of the account, see + . - &priority_support_offerings; - - You can transact priority support through the &aws; and &azure; marketplaces, where you - will see two different listings: EU and UK only and non-EU and - non-UK only. Two listings are needed as there are different regulations to comply - with, but the images and the support offering are identical. Select the correct listing for - your organization's CSP account: + + + + For a complete list of countries that are eligble to transact priority support through the + CSP's marketplaces, and the correct listing for each country, refer to + . + + + Other countries + + If the billing or tax address of your organization's CSP account is located in a country not + listed in , you currently cannot transact priority support + through the CSP's marketplaces. + + + &suse; is committed to making priority support available in more countries. In the meantime, + you can still use &suse; PAYG products with regular support from the CSP. If you want support + by &suse;, use a BYOS version. + + + + + More information + + For more information, refer to the &suse; Technical Support + Policy and the support statement for &sle; in . - - - - For &aws;, it depends on the tax address of the account, see - . - - - - - For &azure;, it depends on the sold to address of the account, see - . - - - - - For &gc;, it depends on the billing country of the account, see - . - - - - For a complete list of countries that are eligble to transact priority support through the - CSP's marketplaces, and the correct listing for each country, refer to - . + For information on how to contact the &suse; support team and report + problems, refer to the &suse; Technical Support + Guide. - - Other countries - - If the billing or tax address of your organization's CSP account is located in a country not - listed in , you currently cannot transact priority support - through the CSP's marketplaces. - - - &suse; is committed to making priority support available in more countries. In the meantime, - you can still use &suse; PAYG products with regular support from the CSP. If you want support - by &suse;, use a BYOS version. - - - - - - - For more information, refer to the &suse; Technical Support - Policy and the support statement for &sle; in . - - - For information on how to contact the &suse; support team and report - problems, refer to the &suse; Technical Support - Guide. - +