Case Managers > Requests to Front Desk

[cf7]

Case managers want to be able to forward sign-up requests to front desk for youth to participate in certain activities

The staff member at the front desk (like physically at the front desk) then approves it or puts the youth on the waiting list. There should also be an urgency option as well -- “urgent” “suggested” “normal”

Why can't the case managers just navigate to the front desk page and sign them up themselves?
The staff member at the front desk has immediate contact with the youth who are waiting for activities or are in the process of signing up, while the case managers are in their offices meeting with youth . . . so the front desk has priority for basically managing the youth's schedules for the activities because there will be many situations where they have to make on-the-fly decisions for certain youth, and there might also be a lot of information and decisions that won't end up making it onto the app because things will be moving so fast

[mreid10]

Case Manager view of before gates open & after gates open

• setting flags for youths
• send a request to front desk to sign up for activity, instead of signing up.
• part of modals and notes

Medium Priority - XC