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Vultr T2 - AI-Powered Customer Care Platform

📝 Description

Vultr T2 is an innovative customer care platform that combines AI-powered interactions with real-time video communication. The platform enables efficient task management, customer engagement, and sales representative support through an integrated system of dashboards and AI features.

🌟 Key Features

🤖 AI-Powered Task Management

Smart task creation with automated scripts

Data-driven customer assignment

Intelligent workload distribution

📊 Comprehensive Dashboard System

Admin control center for oversight

Representative workspace for task management

Real-time performance monitoring

🎥 Advanced Video Communication Suite

Agora-powered two-way video calls

Seamless customer-representative interactions

Professional meeting environment

🧠 Real-Time Intelligence Features

Live call transcription

AI-powered conversation hints

Keyword tracking and analysis

💬 Smart Support Infrastructure

GenAI-powered RAG chatbot

Call analysis and insights

Stored transcriptions for quality assurance

🚀 Getting Started

Prerequisites

PHP (Latest stable version)

Composer

Node.js and npm

MySQL

Vultr Account with:

Object Storage

Serverless Instance

MySQL Instance

Installation

Clone the repository

git clone https://github.com/barhatemanthan/vultr_t2.git

Install AiCall dependencies

cd ./AiCall

npm i

Install Chatbot dependencies

cd ./chatbot

npm i

composer install

php artisan install:api

Install Server dependencies

cd ../server

npm i

Install Backend dependencies

cd ../Backend

npm i

Install Frontend dependencies

cd ../Frontend

npm i

PHP & Laravel & Compose Configuration

Install PHP from official website

Download Composer

Create PHP configuration directory at C://Program Files//php-8.2.25

Configure php.ini - Enable pdo_mysql extension

💻 Usage

Start all services concurrently

cd Frontend

npm run dev

⚙️ Configuration

Environment Variables .env

Vultr Configuration

VULTR_ENDPOINT=blr1.vultrobjects.com
VULTR_ACCESS_KEY=your_access_key
VULTR_SECRET_KEY=your_secret_key

Storage Buckets

task_bucket=taskdatabucket-3
user_bucket=userdatabucket-3
csv_bucket=csvuploadbucket-3

Application Settings

PORT=3000
JWT_SECRET=your_jwt_secret

📚 API Documentation

Node.js Backend Endpoints

Authentication

POST /api/auth/signup - Register admin users
POST /api/auth/signup-representative - Register representatives
POST /api/auth/login - User authentication

Admin Operations

POST /api/admin/create-task - Create tasks
GET /api/admin/tasks - Retrieve tasks
GET /api/admin/representatives - List representatives
POST /api/admin/upload-csv - Upload customer data

Representative Operations

GET /api/representative/assigned-tasks - Get assigned tasks

Laravel Backend Endpoints

POST /generate-token - Generate chat session token
POST /send-message - Send chat messages
GET /session-messages/{session_token} - Retrieve session messages

🤝 Contributing

Fork the repository

Create a feature branch

Commit your changes

Push to the branch

Open a Pull Request

📜 License

This project is licensed under the MIT License.

👥 Authors

Soham Mhatre - Github Profile

Manthan Barhate - GitHub Profile

Omkar Khoche - Github Profile

🙏 Acknowledgments

Vultr Cloud Services

Agora.io

Laravel Framework

React.js

Node.js

📞 Support

For support and queries:

Create an issue in the GitHub repository

Contact the repository maintainers