Bug: Missing Matches

[kvahuja]

Some points to note:

• these are matches played in India
• none of the following matches had any spectators

End Time: 2017-08-08 at 5 35 01 (IST)

End Time: 2017-08-08 at 5 57 39 pm IST

End Time: 2017-08-08 at 6 56 23 pm IST

[kvahuja]

additional info - for 1 user in match 3 - "boss16" when I search for matches I do get 1 Private Draft match from past. That match also has a spectator "ELDesperado"

It's interesting why for same user we get 1 match but not others. hopefully this allows to debug

[kvahuja]

More info -

I (StormCallerSr) just played 1v1 in Private blind and the match is not showing up at all in API.

[svperfecta]

Thanks @kvahuja !

[svperfecta]

Ok - so it took about 3 hours, but I can definitively say that on 8/8 there were no matches received by us with username ATVs* (clearly shown in the EOM screen above).

Notes: I took IST into account.

This is pretty weird. My suggestion first, is to get in touch with the organizers and make sure they are speaking with SEMC.

I'm going to follow up on my end more with the SEMC dudes and find out how this could happen on the server.

[kvahuja]

Thanks @genexp for prioritizing this.

Please note that ATV is not the player name. the names are represented as "Guild_IGN" so ATV is a Guild name or Team name.

I have spoken to Organizers and they are going to speak to their eSports POC.

[svperfecta]

I've spent quite a bit of time on this, and I'm still not seeing these matches anywhere in the source data. I should have a list shortly of all files where ProPratik actually played, but it appears to jive exactly with the API. My theory at this point (unfortunately) is that the data is still not being sent. Given that these are public servers, this is concerning. I'll be following up with SEMC still. It's going to take more time to get this done unfortunately.

[kvahuja]

Hi @genexp - wanted to let you know. I can now see some matches get pulled in.

If you check Playoff > Matches on https://www.vainsocial.com/leagues/vgif-samnites#schedule. you will notice i have 1 match saved up. However, these players played 2-3 matches but we only get 1 in API.

API Call

https://api.dc01.gamelockerapp.com/shards/sg/matches?filter[playerNames]=phani&filter[createdAt-start]=2017-08-19T07:53:19Z&sort=createdAt&filter[gameMode]=private_party_draft_match

[svperfecta]

Thanks @kvahuja I suspect there's a problem somewhere in the gameserver. I spent about 8 hours going through everything from the original day (grep for goodess sake) and didn't find them. This means they were never correctly sent by the gameserver itself. I will add an issue for this, throw it in "top 5" and follow up.

[svperfecta]

There are officially 3 tickets now for missing data. Including:
#247
#256

We should close these out, and track this on this one I think. We have the most data so far here.

[svperfecta]

As mentioned, we've confirmed this, and are working with SEMC to figure this out. At the moment, the leading theory is that logs are being lost due to a transmission issue somewhere between the game server and the gamelocker system. This is important, so I wanted to continually provide updates where possible.