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troubleshooting.md

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2018-03-14

{:new_window: target="_blank"} {:shortdesc: .shortdesc} {:screen: .screen} {:codeblock: .codeblock} {:pre: .pre}

Troubleshooting

{: #troubleshooting}

If you have problems when you are using {{site.data.keyword.cloudcerts_full}}, consider these techniques for troubleshooting and getting help. {: shortdesc}

Getting help and support

{: #getting-help-and-support}

You can get help by searching for information or by asking questions through a forum. You can also open a support ticket. {: shortdesc}

When you are using the forums to ask a question, tag your question so that it is seen by the {{site.data.keyword.cloudcerts_full}} development team.

  • If you have technical questions about the service, post your question on Stack Overflow and tag your question with ibm-cloud and ibm-certificate-manager.
  • For questions about the service and getting started instructions, post your question on dW Answers. Include the ibm-certificate-manager and ibm-cloud tags.

For more information about using the forums, see Getting help.

For information about opening an {{site.data.keyword.IBM_notm}} support ticket, or about support levels and ticket severities, see Contacting support.