diff --git a/.coveragerc b/.coveragerc
index 9103196a..4fcc2b2f 100644
--- a/.coveragerc
+++ b/.coveragerc
@@ -4,6 +4,11 @@ omit = tests\*
        *\params.py
        api\test_api.py
        setup.py
+       test_rules.py
 
 source =  api
           pxtextmining
+
+[report]
+exclude_lines =
+    if __name__ == .__main__.:
diff --git a/.github/workflows/test_package.yaml b/.github/workflows/test_package.yaml
index 1f1e7068..e7de7cdf 100644
--- a/.github/workflows/test_package.yaml
+++ b/.github/workflows/test_package.yaml
@@ -6,6 +6,7 @@ on:
   pull_request:
     branches:
       - development
+      - main
 
 jobs:
   build:
@@ -20,6 +21,8 @@ jobs:
     - uses: actions/checkout@v3
     - name: Install poetry
       run: pipx install poetry
+    - name: Ruff
+      uses: chartboost/ruff-action@v1
     - name: Set up Python ${{ matrix.python-version }}
       uses: actions/setup-python@v4
       with:
@@ -29,3 +32,8 @@ jobs:
       run: poetry install --with dev
     - name: Run tests
       run: poetry run pytest tests/* -sx
+    - name: Upload coverage reports to Codecov
+      if: ${{ matrix.python-version }} == "3.10"
+      uses: codecov/codecov-action@v3
+      env:
+        CODECOV_TOKEN: ${{ secrets.CODECOV_TOKEN }}
diff --git a/.pre-commit-config.yaml b/.pre-commit-config.yaml
new file mode 100644
index 00000000..cc521a6c
--- /dev/null
+++ b/.pre-commit-config.yaml
@@ -0,0 +1,30 @@
+exclude: '(build|datasets|current_best_multilabel|docs)/.*'
+
+repos:
+- repo: https://github.com/pre-commit/pre-commit-hooks
+  rev: v2.3.0
+  hooks:
+    - id: check-added-large-files
+      name: Check for files larger than 75 MB
+      args: [ "--maxkb=750000" ]
+    - id: end-of-file-fixer
+      name: Check for a blank line at the end of scripts (auto-fixes)
+      exclude: 'json'
+    - id: trailing-whitespace
+      name: Check for trailing whitespaces (auto-fixes)
+- repo: https://github.com/pycqa/isort
+  rev: 5.12.0
+  hooks:
+    - id: isort
+      name: isort - Sort Python imports (auto-fixes)
+      args: [ "--profile", "black", "--filter-files" ]
+- repo: https://github.com/astral-sh/ruff-pre-commit
+  rev: v0.0.272
+  hooks:
+    - id: ruff
+      name: Ruff linting
+- repo: https://github.com/psf/black
+  rev: 22.10.0
+  hooks:
+    - id: black
+      name: black - consistent Python code formatting (auto-fixes)
diff --git a/Dockerfile b/Dockerfile
new file mode 100644
index 00000000..0037c3aa
--- /dev/null
+++ b/Dockerfile
@@ -0,0 +1,14 @@
+FROM python:3.10.12-slim-bookworm
+VOLUME /data
+
+COPY docker-requirements.txt requirements.txt
+RUN pip install --upgrade pip setuptools \
+  && pip install -r requirements.txt \
+  && rm -rf /root/.cache
+
+COPY api/bert_sentiment bert_sentiment
+COPY --chmod=755 docker_run.py docker_run.py
+
+LABEL org.opencontainers.image.source=https://github.com/cdu-data-science-team/pxtextmining
+
+ENTRYPOINT ["python3", "docker_run.py"]
diff --git a/api/requirements.txt b/api/requirements.txt
index ff526352..aa8b5d9b 100644
--- a/api/requirements.txt
+++ b/api/requirements.txt
@@ -1,148 +1,161 @@
 absl-py==1.4.0 ; python_version >= "3.8" and python_version < "3.11"
-anyio==3.7.0 ; python_version >= "3.8" and python_version < "3.11"
+anyio==3.7.1 ; python_version >= "3.8" and python_version < "3.11"
 appnope==0.1.3 ; python_version >= "3.8" and python_version < "3.11" and platform_system == "Darwin" or python_version >= "3.8" and python_version < "3.11" and sys_platform == "darwin"
 argon2-cffi-bindings==21.2.0 ; python_version >= "3.8" and python_version < "3.11"
 argon2-cffi==21.3.0 ; python_version >= "3.8" and python_version < "3.11"
 arrow==1.2.3 ; python_version >= "3.8" and python_version < "3.11"
 asttokens==2.2.1 ; python_version >= "3.8" and python_version < "3.11"
 astunparse==1.6.3 ; python_version >= "3.8" and python_version < "3.11"
+async-lru==2.0.4 ; python_version >= "3.8" and python_version < "3.11"
 attrs==23.1.0 ; python_version >= "3.8" and python_version < "3.11"
+babel==2.12.1 ; python_version >= "3.8" and python_version < "3.11"
 backcall==0.2.0 ; python_version >= "3.8" and python_version < "3.11"
 beautifulsoup4==4.12.2 ; python_version >= "3.8" and python_version < "3.11"
 bleach==6.0.0 ; python_version >= "3.8" and python_version < "3.11"
-blis==0.7.9 ; python_version >= "3.8" and python_version < "3.11"
+blis==0.7.10 ; python_version >= "3.8" and python_version < "3.11"
 cachetools==5.3.1 ; python_version >= "3.8" and python_version < "3.11"
-catalogue==2.0.8 ; python_version >= "3.8" and python_version < "3.11"
-certifi==2023.5.7 ; python_version >= "3.8" and python_version < "3.11"
+catalogue==2.0.9 ; python_version >= "3.8" and python_version < "3.11"
+certifi==2023.7.22 ; python_version >= "3.8" and python_version < "3.11"
 cffi==1.15.1 ; python_version >= "3.8" and python_version < "3.11"
-charset-normalizer==3.1.0 ; python_version >= "3.8" and python_version < "3.11"
-click==8.1.3 ; python_version >= "3.8" and python_version < "3.11"
+cfgv==3.3.1 ; python_version >= "3.8" and python_version < "3.11"
+charset-normalizer==3.2.0 ; python_version >= "3.8" and python_version < "3.11"
+click==8.1.6 ; python_version >= "3.8" and python_version < "3.11"
 colorama==0.4.6 ; python_version >= "3.8" and python_version < "3.11" and sys_platform == "win32" or python_version >= "3.8" and python_version < "3.11" and platform_system == "Windows"
-comm==0.1.3 ; python_version >= "3.8" and python_version < "3.11"
-confection==0.0.4 ; python_version >= "3.8" and python_version < "3.11"
+comm==0.1.4 ; python_version >= "3.8" and python_version < "3.11"
+confection==0.1.1 ; python_version >= "3.8" and python_version < "3.11"
 contourpy==1.1.0 ; python_version >= "3.8" and python_version < "3.11"
 coverage[toml]==7.2.7 ; python_version >= "3.8" and python_version < "3.11"
 cycler==0.11.0 ; python_version >= "3.8" and python_version < "3.11"
 cymem==2.0.7 ; python_version >= "3.8" and python_version < "3.11"
-debugpy==1.6.7 ; python_version >= "3.8" and python_version < "3.11"
+debugpy==1.6.7.post1 ; python_version >= "3.8" and python_version < "3.11"
 decorator==5.1.1 ; python_version >= "3.8" and python_version < "3.11"
 defusedxml==0.7.1 ; python_version >= "3.8" and python_version < "3.11"
-exceptiongroup==1.1.1 ; python_version >= "3.8" and python_version < "3.11"
+distlib==0.3.7 ; python_version >= "3.8" and python_version < "3.11"
+exceptiongroup==1.1.2 ; python_version >= "3.8" and python_version < "3.11"
 executing==1.2.0 ; python_version >= "3.8" and python_version < "3.11"
-fastapi==0.94.1 ; python_version >= "3.8" and python_version < "3.11"
-fastjsonschema==2.17.1 ; python_version >= "3.8" and python_version < "3.11"
+fastapi==0.101.0 ; python_version >= "3.8" and python_version < "3.11"
+fastjsonschema==2.18.0 ; python_version >= "3.8" and python_version < "3.11"
 filelock==3.12.2 ; python_version >= "3.8" and python_version < "3.11"
 flatbuffers==23.5.26 ; python_version >= "3.8" and python_version < "3.11"
-fonttools==4.40.0 ; python_version >= "3.8" and python_version < "3.11"
+fonttools==4.42.0 ; python_version >= "3.8" and python_version < "3.11"
 fqdn==1.5.1 ; python_version >= "3.8" and python_version < "3.11"
 fsspec==2023.6.0 ; python_version >= "3.8" and python_version < "3.11"
 gast==0.4.0 ; python_version >= "3.8" and python_version < "3.11"
 google-auth-oauthlib==1.0.0 ; python_version >= "3.8" and python_version < "3.11"
 google-auth==2.17.3 ; python_version >= "3.8" and python_version < "3.11"
 google-pasta==0.2.0 ; python_version >= "3.8" and python_version < "3.11"
-grpcio==1.54.2 ; python_version >= "3.8" and python_version < "3.11"
+grpcio==1.56.2 ; python_version >= "3.8" and python_version < "3.11"
 h11==0.14.0 ; python_version >= "3.8" and python_version < "3.11"
-h5py==3.8.0 ; python_version >= "3.8" and python_version < "3.11"
+h5py==3.9.0 ; python_version >= "3.8" and python_version < "3.11"
 httpcore==0.16.3 ; python_version >= "3.8" and python_version < "3.11"
 httpx==0.23.3 ; python_version >= "3.8" and python_version < "3.11"
-huggingface-hub==0.15.1 ; python_version >= "3.8" and python_version < "3.11"
+huggingface-hub==0.16.4 ; python_version >= "3.8" and python_version < "3.11"
+identify==2.5.26 ; python_version >= "3.8" and python_version < "3.11"
 idna==3.4 ; python_version >= "3.8" and python_version < "3.11"
-importlib-metadata==6.6.0 ; python_version >= "3.8" and python_version < "3.10"
-importlib-resources==5.12.0 ; python_version >= "3.8" and python_version < "3.10"
+importlib-metadata==6.8.0 ; python_version >= "3.8" and python_version < "3.10"
+importlib-resources==6.0.1 ; python_version >= "3.8" and python_version < "3.10"
 iniconfig==2.0.0 ; python_version >= "3.8" and python_version < "3.11"
-ipykernel==6.23.2 ; python_version >= "3.8" and python_version < "3.11"
+ipykernel==6.25.1 ; python_version >= "3.8" and python_version < "3.11"
 ipython-genutils==0.2.0 ; python_version >= "3.8" and python_version < "3.11"
 ipython==8.12.2 ; python_version >= "3.8" and python_version < "3.11"
-ipywidgets==8.0.6 ; python_version >= "3.8" and python_version < "3.11"
+ipywidgets==8.1.0 ; python_version >= "3.8" and python_version < "3.11"
 isoduration==20.11.0 ; python_version >= "3.8" and python_version < "3.11"
-jax==0.4.12 ; python_version >= "3.8" and python_version < "3.11"
-jedi==0.18.2 ; python_version >= "3.8" and python_version < "3.11"
+jax==0.4.13 ; python_version >= "3.8" and python_version < "3.11"
+jedi==0.19.0 ; python_version >= "3.8" and python_version < "3.11"
 jinja2==3.1.2 ; python_version >= "3.8" and python_version < "3.11"
-joblib==1.2.0 ; python_version >= "3.8" and python_version < "3.11"
-jsonpointer==2.3 ; python_version >= "3.8" and python_version < "3.11"
-jsonschema==4.17.3 ; python_version >= "3.8" and python_version < "3.11"
-jsonschema[format-nongpl]==4.17.3 ; python_version >= "3.8" and python_version < "3.11"
-jupyter-client==8.2.0 ; python_version >= "3.8" and python_version < "3.11"
+joblib==1.3.2 ; python_version >= "3.8" and python_version < "3.11"
+json5==0.9.14 ; python_version >= "3.8" and python_version < "3.11"
+jsonpointer==2.4 ; python_version >= "3.8" and python_version < "3.11"
+jsonschema-specifications==2023.7.1 ; python_version >= "3.8" and python_version < "3.11"
+jsonschema==4.19.0 ; python_version >= "3.8" and python_version < "3.11"
+jsonschema[format-nongpl]==4.19.0 ; python_version >= "3.8" and python_version < "3.11"
+jupyter-client==8.3.0 ; python_version >= "3.8" and python_version < "3.11"
 jupyter-console==6.6.3 ; python_version >= "3.8" and python_version < "3.11"
 jupyter-core==5.3.1 ; python_version >= "3.8" and python_version < "3.11"
-jupyter-events==0.6.3 ; python_version >= "3.8" and python_version < "3.11"
+jupyter-events==0.7.0 ; python_version >= "3.8" and python_version < "3.11"
+jupyter-lsp==2.2.0 ; python_version >= "3.8" and python_version < "3.11"
 jupyter-server-terminals==0.4.4 ; python_version >= "3.8" and python_version < "3.11"
-jupyter-server==2.6.0 ; python_version >= "3.8" and python_version < "3.11"
+jupyter-server==2.7.0 ; python_version >= "3.8" and python_version < "3.11"
 jupyter==1.0.0 ; python_version >= "3.8" and python_version < "3.11"
 jupyterlab-pygments==0.2.2 ; python_version >= "3.8" and python_version < "3.11"
-jupyterlab-widgets==3.0.7 ; python_version >= "3.8" and python_version < "3.11"
+jupyterlab-server==2.24.0 ; python_version >= "3.8" and python_version < "3.11"
+jupyterlab-widgets==3.0.8 ; python_version >= "3.8" and python_version < "3.11"
+jupyterlab==4.0.4 ; python_version >= "3.8" and python_version < "3.11"
 keras==2.12.0 ; python_version >= "3.8" and python_version < "3.11"
 kiwisolver==1.4.4 ; python_version >= "3.8" and python_version < "3.11"
 langcodes==3.3.0 ; python_version >= "3.8" and python_version < "3.11"
-libclang==16.0.0 ; python_version >= "3.8" and python_version < "3.11"
-markdown==3.3.7 ; python_version >= "3.8" and python_version < "3.11"
+libclang==16.0.6 ; python_version >= "3.8" and python_version < "3.11"
+markdown==3.4.4 ; python_version >= "3.8" and python_version < "3.11"
 markupsafe==2.1.3 ; python_version >= "3.8" and python_version < "3.11"
 matplotlib-inline==0.1.6 ; python_version >= "3.8" and python_version < "3.11"
-matplotlib==3.7.1 ; python_version >= "3.8" and python_version < "3.11"
-mistune==2.0.5 ; python_version >= "3.8" and python_version < "3.11"
+matplotlib==3.7.2 ; python_version >= "3.8" and python_version < "3.11"
+mistune==3.0.1 ; python_version >= "3.8" and python_version < "3.11"
 ml-dtypes==0.2.0 ; python_version >= "3.8" and python_version < "3.11"
 murmurhash==1.0.9 ; python_version >= "3.8" and python_version < "3.11"
-nbclassic==1.0.0 ; python_version >= "3.8" and python_version < "3.11"
 nbclient==0.8.0 ; python_version >= "3.8" and python_version < "3.11"
-nbconvert==7.5.0 ; python_version >= "3.8" and python_version < "3.11"
-nbformat==5.9.0 ; python_version >= "3.8" and python_version < "3.11"
-nest-asyncio==1.5.6 ; python_version >= "3.8" and python_version < "3.11"
+nbconvert==7.7.3 ; python_version >= "3.8" and python_version < "3.11"
+nbformat==5.9.2 ; python_version >= "3.8" and python_version < "3.11"
+nest-asyncio==1.5.7 ; python_version >= "3.8" and python_version < "3.11"
+nodeenv==1.8.0 ; python_version >= "3.8" and python_version < "3.11"
 notebook-shim==0.2.3 ; python_version >= "3.8" and python_version < "3.11"
-notebook==6.5.4 ; python_version >= "3.8" and python_version < "3.11"
+notebook==7.0.2 ; python_version >= "3.8" and python_version < "3.11"
 numpy==1.23.5 ; python_version < "3.11" and python_version >= "3.8"
 oauthlib==3.2.2 ; python_version >= "3.8" and python_version < "3.11"
 opt-einsum==3.3.0 ; python_version >= "3.8" and python_version < "3.11"
-overrides==7.3.1 ; python_version >= "3.8" and python_version < "3.11"
+overrides==7.4.0 ; python_version >= "3.8" and python_version < "3.11"
 packaging==23.1 ; python_version >= "3.8" and python_version < "3.11"
 pandas==1.5.3 ; python_version >= "3.8" and python_version < "3.11"
 pandocfilters==1.5.0 ; python_version >= "3.8" and python_version < "3.11"
 parso==0.8.3 ; python_version >= "3.8" and python_version < "3.11"
-pathy==0.10.1 ; python_version >= "3.8" and python_version < "3.11"
+pathy==0.10.2 ; python_version >= "3.8" and python_version < "3.11"
 pexpect==4.8.0 ; python_version >= "3.8" and python_version < "3.11" and sys_platform != "win32"
 pickleshare==0.7.5 ; python_version >= "3.8" and python_version < "3.11"
-pillow==9.5.0 ; python_version >= "3.8" and python_version < "3.11"
+pillow==10.0.0 ; python_version >= "3.8" and python_version < "3.11"
 pkgutil-resolve-name==1.3.10 ; python_version >= "3.8" and python_version < "3.9"
-platformdirs==3.5.3 ; python_version >= "3.8" and python_version < "3.11"
-pluggy==1.0.0 ; python_version >= "3.8" and python_version < "3.11"
+platformdirs==3.10.0 ; python_version >= "3.8" and python_version < "3.11"
+pluggy==1.2.0 ; python_version >= "3.8" and python_version < "3.11"
+pre-commit==3.3.3 ; python_version >= "3.8" and python_version < "3.11"
 preshed==3.0.8 ; python_version >= "3.8" and python_version < "3.11"
-prometheus-client==0.17.0 ; python_version >= "3.8" and python_version < "3.11"
-prompt-toolkit==3.0.38 ; python_version >= "3.8" and python_version < "3.11"
-protobuf==4.23.3 ; python_version >= "3.8" and python_version < "3.11"
+prometheus-client==0.17.1 ; python_version >= "3.8" and python_version < "3.11"
+prompt-toolkit==3.0.39 ; python_version >= "3.8" and python_version < "3.11"
+protobuf==4.24.0 ; python_version >= "3.8" and python_version < "3.11"
 psutil==5.9.5 ; python_version >= "3.8" and python_version < "3.11"
-ptyprocess==0.7.0 ; python_version >= "3.8" and python_version < "3.11" and os_name != "nt" or python_version >= "3.8" and python_version < "3.11" and sys_platform != "win32"
+ptyprocess==0.7.0 ; python_version >= "3.8" and python_version < "3.11" and sys_platform != "win32" or python_version >= "3.8" and python_version < "3.11" and os_name != "nt"
 pure-eval==0.2.2 ; python_version >= "3.8" and python_version < "3.11"
 pyasn1-modules==0.3.0 ; python_version >= "3.8" and python_version < "3.11"
 pyasn1==0.5.0 ; python_version >= "3.8" and python_version < "3.11"
 pycparser==2.21 ; python_version >= "3.8" and python_version < "3.11"
-pydantic==1.10.9 ; python_version >= "3.8" and python_version < "3.11"
-pygments==2.15.1 ; python_version >= "3.8" and python_version < "3.11"
+pydantic==1.10.12 ; python_version >= "3.8" and python_version < "3.11"
+pygments==2.16.1 ; python_version >= "3.8" and python_version < "3.11"
 pyparsing==3.0.9 ; python_version >= "3.8" and python_version < "3.11"
-pyrsistent==0.19.3 ; python_version >= "3.8" and python_version < "3.11"
 pytest-cov==4.1.0 ; python_version >= "3.8" and python_version < "3.11"
-pytest-mock==3.10.0 ; python_version >= "3.8" and python_version < "3.11"
-pytest==7.3.2 ; python_version >= "3.8" and python_version < "3.11"
+pytest-mock==3.11.1 ; python_version >= "3.8" and python_version < "3.11"
+pytest==7.4.0 ; python_version >= "3.8" and python_version < "3.11"
 python-dateutil==2.8.2 ; python_version >= "3.8" and python_version < "3.11"
 python-json-logger==2.0.7 ; python_version >= "3.8" and python_version < "3.11"
 pytz==2023.3 ; python_version >= "3.8" and python_version < "3.11"
 pywin32==306 ; sys_platform == "win32" and platform_python_implementation != "PyPy" and python_version >= "3.8" and python_version < "3.11"
-pywinpty==2.0.10 ; python_version >= "3.8" and python_version < "3.11" and os_name == "nt"
-pyyaml==6.0 ; python_version >= "3.8" and python_version < "3.11"
-pyzmq==25.1.0 ; python_version >= "3.8" and python_version < "3.11"
+pywinpty==2.0.11 ; python_version >= "3.8" and python_version < "3.11" and os_name == "nt"
+pyyaml==6.0.1 ; python_version >= "3.8" and python_version < "3.11"
+pyzmq==25.1.1 ; python_version >= "3.8" and python_version < "3.11"
 qtconsole==5.4.3 ; python_version >= "3.8" and python_version < "3.11"
 qtpy==2.3.1 ; python_version >= "3.8" and python_version < "3.11"
-regex==2023.6.3 ; python_version >= "3.8" and python_version < "3.11"
+referencing==0.30.2 ; python_version >= "3.8" and python_version < "3.11"
+regex==2023.8.8 ; python_version >= "3.8" and python_version < "3.11"
 requests-oauthlib==1.3.1 ; python_version >= "3.8" and python_version < "3.11"
 requests==2.31.0 ; python_version >= "3.8" and python_version < "3.11"
 rfc3339-validator==0.1.4 ; python_version >= "3.8" and python_version < "3.11"
 rfc3986-validator==0.1.1 ; python_version >= "3.8" and python_version < "3.11"
 rfc3986[idna2008]==1.5.0 ; python_version >= "3.8" and python_version < "3.11"
+rpds-py==0.9.2 ; python_version >= "3.8" and python_version < "3.11"
 rsa==4.9 ; python_version >= "3.8" and python_version < "3.11"
-safetensors==0.3.1 ; python_version >= "3.8" and python_version < "3.11"
+ruff==0.0.272 ; python_version >= "3.8" and python_version < "3.11"
+safetensors==0.3.2 ; python_version >= "3.8" and python_version < "3.11"
 scikit-learn==1.0.2 ; python_version >= "3.8" and python_version < "3.11"
 scipy==1.10.1 ; python_version >= "3.8" and python_version < "3.11"
 send2trash==1.8.2 ; python_version >= "3.8" and python_version < "3.11"
 setuptools-scm==7.1.0 ; python_version >= "3.8" and python_version < "3.11"
-setuptools==67.8.0 ; python_version >= "3.8" and python_version < "3.11"
+setuptools==68.0.0 ; python_version >= "3.8" and python_version < "3.11"
 six==1.16.0 ; python_version >= "3.8" and python_version < "3.11"
 smart-open==6.3.0 ; python_version >= "3.8" and python_version < "3.11"
 sniffio==1.3.0 ; python_version >= "3.8" and python_version < "3.11"
@@ -150,39 +163,40 @@ soupsieve==2.4.1 ; python_version >= "3.8" and python_version < "3.11"
 spacy-legacy==3.0.12 ; python_version >= "3.8" and python_version < "3.11"
 spacy-loggers==1.0.4 ; python_version >= "3.8" and python_version < "3.11"
 spacy==3.5.3 ; python_version >= "3.8" and python_version < "3.11"
-srsly==2.4.6 ; python_version >= "3.8" and python_version < "3.11"
+srsly==2.4.7 ; python_version >= "3.8" and python_version < "3.11"
 stack-data==0.6.2 ; python_version >= "3.8" and python_version < "3.11"
-starlette==0.26.1 ; python_version >= "3.8" and python_version < "3.11"
+starlette==0.27.0 ; python_version >= "3.8" and python_version < "3.11"
 tensorboard-data-server==0.7.1 ; python_version >= "3.8" and python_version < "3.11"
 tensorboard==2.12.3 ; python_version >= "3.8" and python_version < "3.11"
 tensorflow-estimator==2.12.0 ; python_version >= "3.8" and python_version < "3.11"
-tensorflow-io-gcs-filesystem==0.32.0 ; python_version >= "3.8" and python_version < "3.11" and platform_machine != "arm64" or python_version >= "3.8" and python_version < "3.11" and platform_system != "Darwin"
+tensorflow-io-gcs-filesystem==0.33.0 ; python_version >= "3.8" and python_version < "3.11" and platform_machine != "arm64" or python_version >= "3.8" and python_version < "3.11" and platform_system != "Darwin"
 tensorflow==2.12.0 ; python_version >= "3.8" and python_version < "3.11"
 termcolor==2.3.0 ; python_version >= "3.8" and python_version < "3.11"
 terminado==0.17.1 ; python_version >= "3.8" and python_version < "3.11"
-thinc==8.1.10 ; python_version >= "3.8" and python_version < "3.11"
-threadpoolctl==3.1.0 ; python_version >= "3.8" and python_version < "3.11"
+thinc==8.1.11 ; python_version >= "3.8" and python_version < "3.11"
+threadpoolctl==3.2.0 ; python_version >= "3.8" and python_version < "3.11"
 tinycss2==1.2.1 ; python_version >= "3.8" and python_version < "3.11"
 tokenizers==0.13.3 ; python_version >= "3.8" and python_version < "3.11"
 tomli==2.0.1 ; python_version >= "3.8" and python_version < "3.11"
-tornado==6.3.2 ; python_version >= "3.8" and python_version < "3.11"
-tqdm==4.65.0 ; python_version >= "3.8" and python_version < "3.11"
+tornado==6.3.3 ; python_version >= "3.8" and python_version < "3.11"
+tqdm==4.66.0 ; python_version >= "3.8" and python_version < "3.11"
 traitlets==5.9.0 ; python_version >= "3.8" and python_version < "3.11"
-transformers==4.30.2 ; python_version >= "3.8" and python_version < "3.11"
+transformers==4.31.0 ; python_version >= "3.8" and python_version < "3.11"
 typer==0.7.0 ; python_version >= "3.8" and python_version < "3.11"
-typing-extensions==4.6.3 ; python_version >= "3.8" and python_version < "3.11"
-uri-template==1.2.0 ; python_version >= "3.8" and python_version < "3.11"
-urllib3==2.0.3 ; python_version >= "3.8" and python_version < "3.11"
+typing-extensions==4.7.1 ; python_version >= "3.8" and python_version < "3.11"
+uri-template==1.3.0 ; python_version >= "3.8" and python_version < "3.11"
+urllib3==2.0.4 ; python_version >= "3.8" and python_version < "3.11"
 uvicorn==0.20.0 ; python_version >= "3.8" and python_version < "3.11"
+virtualenv==20.24.2 ; python_version >= "3.8" and python_version < "3.11"
 wasabi==1.1.2 ; python_version >= "3.8" and python_version < "3.11"
 wcwidth==0.2.6 ; python_version >= "3.8" and python_version < "3.11"
 webcolors==1.13 ; python_version >= "3.8" and python_version < "3.11"
 webencodings==0.5.1 ; python_version >= "3.8" and python_version < "3.11"
-websocket-client==1.5.3 ; python_version >= "3.8" and python_version < "3.11"
+websocket-client==1.6.1 ; python_version >= "3.8" and python_version < "3.11"
 werkzeug==2.3.6 ; python_version >= "3.8" and python_version < "3.11"
-wheel==0.40.0 ; python_version >= "3.8" and python_version < "3.11"
-widgetsnbextension==4.0.7 ; python_version >= "3.8" and python_version < "3.11"
+wheel==0.41.1 ; python_version >= "3.8" and python_version < "3.11"
+widgetsnbextension==4.0.8 ; python_version >= "3.8" and python_version < "3.11"
 wrapt==1.14.1 ; python_version >= "3.8" and python_version < "3.11"
-xgboost==1.7.5 ; python_version >= "3.8" and python_version < "3.11"
-zipp==3.15.0 ; python_version >= "3.8" and python_version < "3.10"
-pxtextmining==0.5.4
+xgboost==1.7.6 ; python_version >= "3.8" and python_version < "3.11"
+zipp==3.16.2 ; python_version >= "3.8" and python_version < "3.10"
+pxtextmining==0.5.5
diff --git a/coverage.xml b/coverage.xml
index 4ab4ba64..c27a0e1d 100644
--- a/coverage.xml
+++ b/coverage.xml
@@ -1,14 +1,70 @@
 <?xml version="1.0" ?>
-<coverage version="7.2.5" timestamp="1686823820733" lines-valid="876" lines-covered="413" line-rate="0.4715" branches-covered="0" branches-valid="0" branch-rate="0" complexity="0">
+<coverage version="7.2.5" timestamp="1691664915135" lines-valid="937" lines-covered="828" line-rate="0.8837" branches-covered="0" branches-valid="0" branch-rate="0" complexity="0">
 	<!-- Generated by coverage.py: https://coverage.readthedocs.io/en/7.2.5 -->
 	<!-- Based on https://raw.githubusercontent.com/cobertura/web/master/htdocs/xml/coverage-04.dtd -->
 	<sources>
 		<source>/home/yiwen-h/code/yiwen-h/pxtextmining/pxtextmining</source>
 	</sources>
 	<packages>
-		<package name="api" line-rate="0.9667" branch-rate="0" complexity="0">
+		<package name="." line-rate="0.766" branch-rate="0" complexity="0">
 			<classes>
-				<class name="api.py" filename="api/api.py" complexity="0" line-rate="0.9667" branch-rate="0">
+				<class name="docker_run.py" filename="docker_run.py" complexity="0" line-rate="0.766" branch-rate="0">
+					<methods/>
+					<lines>
+						<line number="1" hits="1"/>
+						<line number="2" hits="1"/>
+						<line number="3" hits="1"/>
+						<line number="5" hits="1"/>
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+						<line number="8" hits="1"/>
+						<line number="13" hits="1"/>
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+						<line number="15" hits="1"/>
+						<line number="16" hits="1"/>
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+						<line number="18" hits="1"/>
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+						<line number="30" hits="1"/>
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+						<line number="72" hits="1"/>
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+						<line number="99" hits="0"/>
+						<line number="100" hits="0"/>
+						<line number="101" hits="0"/>
+					</lines>
+				</class>
+			</classes>
+		</package>
+		<package name="api" line-rate="0.9111" branch-rate="0" complexity="0">
+			<classes>
+				<class name="api.py" filename="api/api.py" complexity="0" line-rate="0.9111" branch-rate="0">
 					<methods/>
 					<lines>
 						<line number="1" hits="1"/>
@@ -23,11 +79,11 @@
 						<line number="69" hits="1"/>
 						<line number="74" hits="1"/>
 						<line number="87" hits="1"/>
-						<line number="88" hits="1"/>
-						<line number="89" hits="1"/>
-						<line number="90" hits="1"/>
-						<line number="91" hits="1"/>
-						<line number="92" hits="1"/>
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 						<line number="95" hits="1"/>
 						<line number="98" hits="1"/>
 						<line number="104" hits="1"/>
@@ -105,9 +161,9 @@
 				</class>
 			</classes>
 		</package>
-		<package name="pxtextmining.factories" line-rate="0.524" branch-rate="0" complexity="0">
+		<package name="pxtextmining.factories" line-rate="0.8644" branch-rate="0" complexity="0">
 			<classes>
-				<class name="factory_data_load_and_split.py" filename="pxtextmining/factories/factory_data_load_and_split.py" complexity="0" line-rate="0.7008" branch-rate="0">
+				<class name="factory_data_load_and_split.py" filename="pxtextmining/factories/factory_data_load_and_split.py" complexity="0" line-rate="0.9421" branch-rate="0">
 					<methods/>
 					<lines>
 						<line number="1" hits="1"/>
@@ -120,46 +176,45 @@
 						<line number="9" hits="1"/>
 						<line number="11" hits="1"/>
 						<line number="20" hits="1"/>
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 						<line number="34" hits="1"/>
 						<line number="35" hits="1"/>
 						<line number="36" hits="1"/>
 						<line number="37" hits="1"/>
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+						<line number="38" hits="1"/>
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 						<line number="64" hits="1"/>
 						<line number="65" hits="1"/>
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 						<line number="86" hits="1"/>
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 						<line number="112" hits="1"/>
 						<line number="113" hits="1"/>
 						<line number="114" hits="1"/>
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 						<line number="117" hits="1"/>
 						<line number="118" hits="1"/>
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 						<line number="121" hits="1"/>
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 						<line number="126" hits="1"/>
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 						<line number="143" hits="1"/>
@@ -169,53 +224,53 @@
 						<line number="147" hits="1"/>
 						<line number="148" hits="1"/>
 						<line number="149" hits="1"/>
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 						<line number="153" hits="1"/>
 						<line number="154" hits="1"/>
 						<line number="155" hits="1"/>
 						<line number="156" hits="1"/>
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 						<line number="169" hits="1"/>
 						<line number="170" hits="1"/>
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 						<line number="185" hits="1"/>
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 						<line number="278" hits="1"/>
 						<line number="279" hits="1"/>
 						<line number="280" hits="1"/>
@@ -223,7 +278,7 @@
 						<line number="282" hits="1"/>
 						<line number="283" hits="1"/>
 						<line number="284" hits="1"/>
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+						<line number="285" hits="1"/>
 						<line number="287" hits="1"/>
 						<line number="288" hits="1"/>
 						<line number="289" hits="1"/>
@@ -231,15 +286,10 @@
 						<line number="291" hits="1"/>
 						<line number="292" hits="1"/>
 						<line number="293" hits="1"/>
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-						<line number="299" hits="0"/>
-						<line number="300" hits="0"/>
-						<line number="301" hits="0"/>
+						<line number="294" hits="1"/>
 					</lines>
 				</class>
-				<class name="factory_model_performance.py" filename="pxtextmining/factories/factory_model_performance.py" complexity="0" line-rate="0.5169" branch-rate="0">
+				<class name="factory_model_performance.py" filename="pxtextmining/factories/factory_model_performance.py" complexity="0" line-rate="0.7768" branch-rate="0">
 					<methods/>
 					<lines>
 						<line number="1" hits="1"/>
@@ -250,190 +300,92 @@
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+						<line number="341" hits="1"/>
+						<line number="342" hits="1"/>
+						<line number="343" hits="1"/>
+						<line number="344" hits="1"/>
+						<line number="356" hits="1"/>
 					</lines>
 				</class>
-				<class name="sentiment_pipeline.py" filename="pxtextmining/pipelines/sentiment_pipeline.py" complexity="0" line-rate="0" branch-rate="0">
+				<class name="sentiment_pipeline.py" filename="pxtextmining/pipelines/sentiment_pipeline.py" complexity="0" line-rate="1" branch-rate="0">
 					<methods/>
 					<lines>
-						<line number="1" hits="0"/>
-						<line number="2" hits="0"/>
-						<line number="4" hits="0"/>
-						<line number="5" hits="0"/>
-						<line number="6" hits="0"/>
-						<line number="8" hits="0"/>
-						<line number="13" hits="0"/>
-						<line number="14" hits="0"/>
-						<line number="20" hits="0"/>
-						<line number="23" hits="0"/>
-						<line number="25" hits="0"/>
-						<line number="28" hits="0"/>
-						<line number="43" hits="0"/>
-						<line number="44" hits="0"/>
-						<line number="45" hits="0"/>
-						<line number="51" hits="0"/>
-						<line number="58" hits="0"/>
-						<line number="59" hits="0"/>
-						<line number="60" hits="0"/>
-						<line number="61" hits="0"/>
-						<line number="62" hits="0"/>
-						<line number="71" hits="0"/>
-						<line number="72" hits="0"/>
-						<line number="75" hits="0"/>
-						<line number="87" hits="0"/>
-						<line number="88" hits="0"/>
-						<line number="89" hits="0"/>
-						<line number="90" hits="0"/>
-						<line number="97" hits="0"/>
-						<line number="98" hits="0"/>
-						<line number="101" hits="0"/>
-						<line number="104" hits="0"/>
-						<line number="107" hits="0"/>
-						<line number="108" hits="0"/>
-						<line number="109" hits="0"/>
-						<line number="110" hits="0"/>
-						<line number="111" hits="0"/>
-						<line number="112" hits="0"/>
-						<line number="114" hits="0"/>
-						<line number="115" hits="0"/>
-						<line number="122" hits="0"/>
-						<line number="131" hits="0"/>
-						<line number="134" hits="0"/>
-						<line number="136" hits="0"/>
+						<line number="1" hits="1"/>
+						<line number="2" hits="1"/>
+						<line number="4" hits="1"/>
+						<line number="5" hits="1"/>
+						<line number="6" hits="1"/>
+						<line number="8" hits="1"/>
+						<line number="13" hits="1"/>
+						<line number="14" hits="1"/>
+						<line number="20" hits="1"/>
+						<line number="23" hits="1"/>
+						<line number="25" hits="1"/>
+						<line number="28" hits="1"/>
+						<line number="43" hits="1"/>
+						<line number="44" hits="1"/>
+						<line number="45" hits="1"/>
+						<line number="51" hits="1"/>
+						<line number="58" hits="1"/>
+						<line number="59" hits="1"/>
+						<line number="60" hits="1"/>
+						<line number="61" hits="1"/>
+						<line number="62" hits="1"/>
+						<line number="71" hits="1"/>
+						<line number="72" hits="1"/>
+						<line number="75" hits="1"/>
+						<line number="87" hits="1"/>
+						<line number="88" hits="1"/>
+						<line number="89" hits="1"/>
+						<line number="90" hits="1"/>
+						<line number="97" hits="1"/>
+						<line number="98" hits="1"/>
+						<line number="101" hits="1"/>
+						<line number="104" hits="1"/>
+						<line number="107" hits="1"/>
+						<line number="108" hits="1"/>
+						<line number="109" hits="1"/>
+						<line number="110" hits="1"/>
+						<line number="111" hits="1"/>
+						<line number="112" hits="1"/>
+						<line number="114" hits="1"/>
+						<line number="115" hits="1"/>
+						<line number="122" hits="1"/>
+						<line number="131" hits="1"/>
 					</lines>
 				</class>
 			</classes>
diff --git a/current_best_multilabel/v6_framework/v6_230724_qtype.xlsx b/current_best_multilabel/v6_framework/v6_230724_qtype.xlsx
new file mode 100644
index 00000000..3657079c
Binary files /dev/null and b/current_best_multilabel/v6_framework/v6_230724_qtype.xlsx differ
diff --git a/datasets/README.md b/datasets/README.md
index f585ac10..eb20703f 100644
--- a/datasets/README.md
+++ b/datasets/README.md
@@ -1 +1,32 @@
-Please note that the Care Opinion data is being shared under the [CC BY-NC-SA 4.0 licence](https://creativecommons.org/licenses/by-nc-sa/4.0/) and is generated from the [Care Opinion API](https://www.careopinion.org.uk/info/api-v2).
\ No newline at end of file
+Please note that the Care Opinion data is being shared under the [CC BY-NC-SA 4.0 licence](https://creativecommons.org/licenses/by-nc-sa/4.0/) and is generated from the [Care Opinion API](https://www.careopinion.org.uk/info/api-v2).
+
+
+Two out of the six participating trusts have agreed to make their data available publicly.
+
+An explanation of the dataset columns for phase 2 is available below.
+
+
+
+Comment ID: ID for the specific comment.
+
+Trust: NHS Trust where comment originated.
+
+Respondent ID: ID for the specific respondent. Not linked to any personal identifiable information.
+
+Date: Date the comment was provided.
+
+Service type 1: Department relating to the comment.
+
+Service type 2: Subdepartment relating to the comment.
+
+FFT categorical answer: Quantitative score attached to the comment. 1 is "very good", 5 is "very poor".
+
+FFT question: The specific question asked by the NHS trust to elicit the qualitative text response.
+
+FFT answer: The qualitative text response provided by the respondent to the FFT question.
+
+Person identifiable info?: Whether or not the FFT answer contains any person identifiable info, as flagged by the labeller.
+
+Comment sentiment: The sentiment score applied to the FFT answer by the labeller. 1 is "very positive", 5 is "very negative". Mixed comments have been labelled as "3", neutral.
+
+All other columns are the qualitative framework labels, in one hot encoded format. The version of the framework being used is reflected in the filename. Full details of the framework are available on the [project documentation website](https://cdu-data-science-team.github.io/PatientExperience-QDC/framework/framework3.html).
diff --git a/datasets/phase_1/README.md b/datasets/phase_1/README.md
new file mode 100644
index 00000000..71ded321
--- /dev/null
+++ b/datasets/phase_1/README.md
@@ -0,0 +1,76 @@
+Please note that the Care Opinion data is being shared under the [CC BY-NC-SA 4.0 licence](https://creativecommons.org/licenses/by-nc-sa/4.0/) and is generated from the [Care Opinion API](https://www.careopinion.org.uk/info/api-v2).
+
+The dataset for phase 1 is stored in this folder. It is no longer used for training the pxtextmining models but is provided for historical interest.
+
+The `co` and `co_multi_label` files are less useful, with fewer rows.
+
+The main dataset is the file `text_data`. The following is a description of the columns:
+
+code:
+The shortcode given for the subcategory applied to the comment. There is 1:1 relationship between codes and subcategories, listed below.
+
+ 'cc': 'Care received',
+ 'xn': 'Nothing to improve',
+ 'sa': 'Attitude Of Staff',
+ 'ss': 'Staff: General',
+ 'cs': 'Advice and support',
+ 'mi': 'Amount/clarity of information',
+ 'sp': 'Professionalism/Competence Of Staff',
+ 'xe': 'Everything was good/bad',
+ 'mm': 'Communication',
+ 'cr': 'Rules/approach to care',
+ 'ml': 'Listening',
+ 'ef': 'Food',
+ 'wa': 'Time spent waiting for first appt/referral/service',
+ 'ap': 'Provision of services',
+ 'eq': 'Facilities/equipment',
+ 'ce': 'Emotional care',
+ 'ee': 'Environment/ facilities',
+ 'cp': 'Physical care',
+ 'aa': 'General',
+ 'ca': 'Activities',
+ 'co': '1-2-1 care/Time spent with service user',
+ 'cm': 'Medication ',
+ 'tc': 'Consistency/Continuity of care',
+ 'da': 'Respect For Diversity/ Person-Centeredness',
+ 'ec': 'Cleanliness',
+ 'sl': 'Staffing levels',
+ 'ti': 'Coordination/Integration Of Care',
+ 'cl': 'Made A Difference To My Life',
+ 'ds': 'Feeling safe including bullying',
+ 'tx': 'Transition And Discharge',
+ 'wb': 'Time spent waiting between appointments',
+ 'ct': 'Therapies',
+ 'al': 'Location',
+ 'dp': 'Involvement: Of Service Users/Patients',
+ 'dd': 'Dignity: General',
+ 'cf': 'Carer support',
+ 'xm': 'Miscellaneous',
+ 'tt': 'Transition/ coordination: General',
+ 'xg': 'Nothing was good',
+ 'ep': 'Parking/transport',
+ 'xf': 'Funding',
+ 'xl': 'Leave (under MHA)',
+ 'dc': 'Involvement: Of Family And Carers',
+ 'xs': 'Surveying'
+
+label:
+The overarching major category label for the text comment.
+
+subcategory:
+The subcategory label for the text comment.
+
+feedback:
+The actual text of the qualitative feedback comment.
+
+criticality:
+How critical the comment is towards the organisation. Can also be interpreted as a type of sentiment. Ranges from -5 to 5, with -5 being highly critical, or highly negative, and 5 being highly positive.
+
+organization:
+Which NHS Trust the feedback relates to.
+
+question:
+The question that the feedback relates to.
+
+row_index:
+row ID number for the feedback comment.
diff --git a/datasets/v6framework_230718.csv b/datasets/v6framework_230718.csv
new file mode 100644
index 00000000..54bc0be6
--- /dev/null
+++ b/datasets/v6framework_230718.csv
@@ -0,0 +1,8681 @@
+Comment ID,Trust,Respondent ID,Date,Service type 1,Service type 2,FFT categorical answer,FFT question,FFT answer,Person identifiable info?,Comment sentiment,Not assigned,Organisation & efficiency,Funding & use of financial resources,Staff manner & personal attributes,Number & deployment of staff,Staff responsiveness,Staff continuity,Competence & training,Unspecified communication,"Staff listening, understanding & involving patients",Information directly from staff during care,Information provision & guidance,"Being kept informed, clarity & consistency of information",Contacting services,Appointment arrangements,Appointment method,Timeliness of care,Pain management,Diagnosis & triage,Referals & continuity of care,Discharge,Care plans,Patient records,"Cleanliness, tidiness & infection control",Provision of medical equipment,Service location,Transport to/ from services,Parking,Electronic entertainment,Feeling safe,Patient appearance & grooming,Mental Health Act,"Equality, Diversity & Inclusion",Admission,Safeguarding concerns?,Labelling not possible,Environment & Facilities,Supplying & understanding medication,Activities & access to fresh air,Food & drink provision & facilities,Sensory experience,Impact of treatment/ care,Psychological therapy arrangements,Existence of services,Choice of services,Out of hours support (community services),Learning organisation,Interaction with family/ carers,Negative experience & dissatisfaction,Positive experience & gratitude
+NEAS PTS 528 - Q1,NEAS,NEAS PTS 528,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 531 - Q1,NEAS,NEAS PTS 531,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 534 - Q1,NEAS,NEAS PTS 534,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 537 - Q1,NEAS,NEAS PTS 537,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,None.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 540 - Q1,NEAS,NEAS PTS 540,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Cue waiting time by an hour.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 543 - Q1,NEAS,NEAS PTS 543,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 546 - Q1,NEAS,NEAS PTS 546,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,None. Quite satisfied.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 549 - Q1,NEAS,NEAS PTS 549,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Cut the waiting time from 2 hours before appointment to 1 hour depending which hospital.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 552 - Q1,NEAS,NEAS PTS 552,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 555 - Q1,NEAS,NEAS PTS 555,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 558 - Q1,NEAS,NEAS PTS 558,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 561 - Q1,NEAS,NEAS PTS 561,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Not your problem but something must be done to relieve the handover times at hospital.,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 564 - Q1,NEAS,NEAS PTS 564,30/09/2021,PTS  - Patient Transport,,7,FFT Why?,21/09/2021. I was at battle hill hospital 10am. Everything was good going and return home. I realise you have to wait. But I was anxious previous day.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 567 - Q1,NEAS,NEAS PTS 567,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Nothing really. You cannot control attitude of taxi drivers.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 570 - Q1,NEAS,NEAS PTS 570,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 573 - Q1,NEAS,NEAS PTS 573,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 576 - Q1,NEAS,NEAS PTS 576,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,"Nothing, everything from start of journey to returning home 1st class. Really appreciate the service.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 579 - Q1,NEAS,NEAS PTS 579,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Not happy with Taxi driver who's booked by patient transport. Driver not very helpful and made me feel uncomfortable when I got to hospital. When we got to hospital he was going to just drop me off despite informing telephone operator I would need a wheelchair on arrival. He was very disrespectful when I requested one.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 582 - Q1,NEAS,NEAS PTS 582,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 585 - Q1,NEAS,NEAS PTS 585,30/09/2021,PTS  - Patient Transport,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 588 - Q1,NEAS,NEAS PTS 588,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 591 - Q1,NEAS,NEAS PTS 591,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Booking office could be more helpful.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 594 - Q1,NEAS,NEAS PTS 594,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,"When patient needs an escort (part of their family) to help them especially when they have dementia or Alzheimer's they should be allowed to accompany them especially when doctors are discussing their ailments and treatments, the booking clerk told us he had to go himself, therefore we have no idea what the hospital said, very frustrating.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS PTS 597 - Q1,NEAS,NEAS PTS 597,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 600 - Q1,NEAS,NEAS PTS 600,30/09/2021,PTS  - Patient Transport,,3,FFT Why?,More comfortable ambulance.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 603 - Q1,NEAS,NEAS PTS 603,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,The waiting time after appointment (to go home always a long wait).,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 606 - Q1,NEAS,NEAS PTS 606,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Could not have done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 609 - Q1,NEAS,NEAS PTS 609,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 612 - Q1,NEAS,NEAS PTS 612,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,"It arrived a little late but the driver did his best within the Law, to get me to my appointment on time. The driver was very accommodating when we reached the hospital.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 615 - Q1,NEAS,NEAS PTS 615,05/10/2021,PTS  - Patient Transport,,5,FFT Why?,2 hours on the phone and still did not get through I cannot afford a phone bill like that,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 618 - Q1,NEAS,NEAS PTS 618,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 621 - Q1,NEAS,NEAS PTS 621,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Isn't any. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 624 - Q1,NEAS,NEAS PTS 624,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 627 - Q1,NEAS,NEAS PTS 627,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,N/A.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 630 - Q1,NEAS,NEAS PTS 630,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 633 - Q1,NEAS,NEAS PTS 633,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,"Nothing could be done better everyone is helpful, supportive kind and very pleasant. I have no family left so without your service I couldn't afford to go to hospital. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 636 - Q1,NEAS,NEAS PTS 636,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 639 - Q1,NEAS,NEAS PTS 639,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 642 - Q1,NEAS,NEAS PTS 642,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 645 - Q1,NEAS,NEAS PTS 645,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 648 - Q1,NEAS,NEAS PTS 648,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,No one could have it better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 651 - Q1,NEAS,NEAS PTS 651,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 654 - Q1,NEAS,NEAS PTS 654,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,"Nothing, excellent service.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 657 - Q1,NEAS,NEAS PTS 657,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 660 - Q1,NEAS,NEAS PTS 660,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 663 - Q1,NEAS,NEAS PTS 663,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 666 - Q1,NEAS,NEAS PTS 666,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 669 - Q1,NEAS,NEAS PTS 669,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 672 - Q1,NEAS,NEAS PTS 672,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,In my view they could not have done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 675 - Q1,NEAS,NEAS PTS 675,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing changed. Everything is perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 678 - Q1,NEAS,NEAS PTS 678,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 681 - Q1,NEAS,NEAS PTS 681,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 684 - Q1,NEAS,NEAS PTS 684,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,It's difficult to be ready 2 hours before if I have an early appointment.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 687 - Q1,NEAS,NEAS PTS 687,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 690 - Q1,NEAS,NEAS PTS 690,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,No.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 693 - Q1,NEAS,NEAS PTS 693,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 696 - Q1,NEAS,NEAS PTS 696,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 699 - Q1,NEAS,NEAS PTS 699,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 702 - Q1,NEAS,NEAS PTS 702,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 705 - Q1,NEAS,NEAS PTS 705,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,Waiting time for pick up from hospital can be many hours: last time about 6 hours.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 708 - Q1,NEAS,NEAS PTS 708,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Don't think so.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 711 - Q1,NEAS,NEAS PTS 711,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 714 - Q1,NEAS,NEAS PTS 714,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 717 - Q1,NEAS,NEAS PTS 717,31/10/2021,PTS  - Patient Transport,,4,FFT Why?,Keep clients informed of expected arrival.,,3.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 720 - Q1,NEAS,NEAS PTS 720,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 723 - Q1,NEAS,NEAS PTS 723,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Everything was perfect ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 726 - Q1,NEAS,NEAS PTS 726,02/11/2021,PTS  - Patient Transport,,5,FFT Why?,Was supplied a taxi To transport me from the hospital to home nothing was confirmed that a taxi was being used rather than NHS patient transport as I was unable to walk short distances and was expected to walk quite a long way from the ward to the taxi at the entrance of the hospital,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 729 - Q1,NEAS,NEAS PTS 729,05/11/2021,PTS  - Patient Transport,,1,FFT Why?,If possible reduce availability time from 2 hours to one hour.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 732 - Q1,NEAS,NEAS PTS 732,27/11/2021,PTS  - Patient Transport,,6,FFT Why?,Don't know,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 735 - Q1,NEAS,NEAS PTS 735,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 738 - Q1,NEAS,NEAS PTS 738,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Patient transport excellent. Only once!! A taxi was sent driver waited on other side - drove away as I was coming out - did not knock at door - so not aware car there.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 741 - Q1,NEAS,NEAS PTS 741,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Everything was perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 744 - Q1,NEAS,NEAS PTS 744,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 747 - Q1,NEAS,NEAS PTS 747,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Not to get ready for 2 hours before your appointment.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 750 - Q1,NEAS,NEAS PTS 750,30/11/2021,PTS  - Patient Transport,,2,FFT Why?,Waiting times for pick up and on return.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 753 - Q1,NEAS,NEAS PTS 753,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,It was a long time to wait for the return ambulance.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 756 - Q1,NEAS,NEAS PTS 756,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 759 - Q1,NEAS,NEAS PTS 759,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 762 - Q1,NEAS,NEAS PTS 762,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 765 - Q1,NEAS,NEAS PTS 765,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,No complaints. Just thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 768 - Q1,NEAS,NEAS PTS 768,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 771 - Q1,NEAS,NEAS PTS 771,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 774 - Q1,NEAS,NEAS PTS 774,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,A two hour waiting time has led to health problems.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS PTS 777 - Q1,NEAS,NEAS PTS 777,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 780 - Q1,NEAS,NEAS PTS 780,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 783 - Q1,NEAS,NEAS PTS 783,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Can't think of anything.,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 786 - Q1,NEAS,NEAS PTS 786,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 789 - Q1,NEAS,NEAS PTS 789,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 792 - Q1,NEAS,NEAS PTS 792,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 795 - Q1,NEAS,NEAS PTS 795,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 798 - Q1,NEAS,NEAS PTS 798,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 801 - Q1,NEAS,NEAS PTS 801,30/11/2021,PTS  - Patient Transport,,2,FFT Why?,"Let me know when you were going to be late. I just panicked because I didn't know they would see me if I was late, but they did.",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 804 - Q1,NEAS,NEAS PTS 804,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 807 - Q1,NEAS,NEAS PTS 807,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 810 - Q1,NEAS,NEAS PTS 810,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 813 - Q1,NEAS,NEAS PTS 813,01/12/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 816 - Q1,NEAS,NEAS PTS 816,14/12/2021,PTS  - Patient Transport,,1,FFT Why?,Test,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 822 - Q1,NEAS,NEAS PTS 822,30/12/2021,PTS  - Patient Transport,,2,FFT Why?,Need to credit check the volunteers. Some are on the lookout for elderly people without any family to benefit from their will or forge their will ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 825 - Q1,NEAS,NEAS PTS 825,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 828 - Q1,NEAS,NEAS PTS 828,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 831 - Q1,NEAS,NEAS PTS 831,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 834 - Q1,NEAS,NEAS PTS 834,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,2 hours seem to be a long time to be ready for the ambulances to arrive.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 837 - Q1,NEAS,NEAS PTS 837,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 840 - Q1,NEAS,NEAS PTS 840,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,"Nothing, same as above.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 846 - Q1,NEAS,NEAS PTS 846,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 849 - Q1,NEAS,NEAS PTS 849,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 852 - Q1,NEAS,NEAS PTS 852,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 855 - Q1,NEAS,NEAS PTS 855,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 858 - Q1,NEAS,NEAS PTS 858,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,On this occasion - nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 861 - Q1,NEAS,NEAS PTS 861,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,"Nothing, it was perfect.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 864 - Q1,NEAS,NEAS PTS 864,31/12/2021,PTS  - Patient Transport,,7,FFT Why?,I had prebooked. It was on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 867 - Q1,NEAS,NEAS PTS 867,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 870 - Q1,NEAS,NEAS PTS 870,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 873 - Q1,NEAS,NEAS PTS 873,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 876 - Q1,NEAS,NEAS PTS 876,11/01/2022,PTS  - Patient Transport,,1,FFT Why?,Smoother ride - not your fault it's down to rough roads and pot holes.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 879 - Q1,NEAS,NEAS PTS 879,24/01/2022,PTS  - Patient Transport,,1,FFT Why?,Excellent  informed use where we could get defibrillator from kept talking to partner with information. Ambulance were told could be few hours they turned up in 5mins ,,1.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS PTS 882 - Q1,NEAS,NEAS PTS 882,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 885 - Q1,NEAS,NEAS PTS 885,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Excellent service and don’t think anything could have been better on these occasions.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 888 - Q1,NEAS,NEAS PTS 888,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,"When you ring for transport they rarely pick the phone up, I've waited all day to book transport.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 891 - Q1,NEAS,NEAS PTS 891,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,Every other visit to hospital has been very good and helpful as porter staff was very short one taxi driver pushed me to [unreadable - but maybe Dr],,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 894 - Q1,NEAS,NEAS PTS 894,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 897 - Q1,NEAS,NEAS PTS 897,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 900 - Q1,NEAS,NEAS PTS 900,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,The waiting time.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 903 - Q1,NEAS,NEAS PTS 903,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 906 - Q1,NEAS,NEAS PTS 906,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,You do a very good job as it is without changing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 909 - Q1,NEAS,NEAS PTS 909,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 912 - Q1,NEAS,NEAS PTS 912,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,There is not a thing you need to do better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 915 - Q1,NEAS,NEAS PTS 915,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 918 - Q1,NEAS,NEAS PTS 918,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 921 - Q1,NEAS,NEAS PTS 921,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 924 - Q1,NEAS,NEAS PTS 924,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 927 - Q1,NEAS,NEAS PTS 927,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Everything was fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 930 - Q1,NEAS,NEAS PTS 930,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,No everything is OK.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 933 - Q1,NEAS,NEAS PTS 933,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing to my journey.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 936 - Q1,NEAS,NEAS PTS 936,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 939 - Q1,NEAS,NEAS PTS 939,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing could have been better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 942 - Q1,NEAS,NEAS PTS 942,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,I think the service is wonderful. Perhaps only times could be improved but not your fault.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 945 - Q1,NEAS,NEAS PTS 945,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Sometime no coming on time so we late for appointment.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 948 - Q1,NEAS,NEAS PTS 948,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 951 - Q1,NEAS,NEAS PTS 951,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 954 - Q1,NEAS,NEAS PTS 954,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 957 - Q1,NEAS,NEAS PTS 957,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 960 - Q1,NEAS,NEAS PTS 960,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,They could not do any better because they were 1st class.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 963 - Q1,NEAS,NEAS PTS 963,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 966 - Q1,NEAS,NEAS PTS 966,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 969 - Q1,NEAS,NEAS PTS 969,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing *,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 972 - Q1,NEAS,NEAS PTS 972,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,"If went it’s a public taxi they hire, they are not up to standard.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 975 - Q1,NEAS,NEAS PTS 975,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 978 - Q1,NEAS,NEAS PTS 978,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 981 - Q1,NEAS,NEAS PTS 981,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 984 - Q1,NEAS,NEAS PTS 984,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 987 - Q1,NEAS,NEAS PTS 987,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 990 - Q1,NEAS,NEAS PTS 990,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing to add as I was very pleased with your service ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 993 - Q1,NEAS,NEAS PTS 993,01/02/2022,PTS  - Patient Transport,,5,FFT Why?,"Increase capacity or have transport for between hospitals only. even a car would have given me a better chance. I needed an emergency op and waited 4-5 hours to go from Cramlington to RVI. at one point I was asked if family member could come get me instead as it would be my best chance, very scary! Staff lovely and excellent service once it eventually arrived. RVI kept ringing to see where i was, which caused me anxiety and worry.",,4.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NEAS PTS 996 - Q1,NEAS,NEAS PTS 996,01/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. Excellent experience. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 999 - Q1,NEAS,NEAS PTS 999,02/02/2022,PTS  - Patient Transport,,1,FFT Why?,A little more help into car,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1002 - Q1,NEAS,NEAS PTS 1002,04/02/2022,PTS  - Patient Transport,,1,FFT Why?,I feel everything is excellent as it is. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1005 - Q1,NEAS,NEAS PTS 1005,11/02/2022,PTS  - Patient Transport,,1,FFT Why?,Excellent people.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1008 - Q1,NEAS,NEAS PTS 1008,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1011 - Q1,NEAS,NEAS PTS 1011,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,I don’t think it could be bettered.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1014 - Q1,NEAS,NEAS PTS 1014,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1017 - Q1,NEAS,NEAS PTS 1017,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,I couldn’t find fault at anything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1020 - Q1,NEAS,NEAS PTS 1020,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1023 - Q1,NEAS,NEAS PTS 1023,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Not a thing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1026 - Q1,NEAS,NEAS PTS 1026,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,More punctual.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1029 - Q1,NEAS,NEAS PTS 1029,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1032 - Q1,NEAS,NEAS PTS 1032,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1035 - Q1,NEAS,NEAS PTS 1035,28/02/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1038 - Q1,NEAS,NEAS PTS 1038,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Because of Covid I need to travel to Bishop Auckland Hosp from Darlington.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1041 - Q1,NEAS,NEAS PTS 1041,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,No - service was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1044 - Q1,NEAS,NEAS PTS 1044,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1047 - Q1,NEAS,NEAS PTS 1047,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Be more prepared.,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1050 - Q1,NEAS,NEAS PTS 1050,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1053 - Q1,NEAS,NEAS PTS 1053,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. It was perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1056 - Q1,NEAS,NEAS PTS 1056,28/02/2022,PTS  - Patient Transport,,4,FFT Why?,Waiting time. It took 4 hours to get transport home.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1059 - Q1,NEAS,NEAS PTS 1059,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1062 - Q1,NEAS,NEAS PTS 1062,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1065 - Q1,NEAS,NEAS PTS 1065,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Your service was first class.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1068 - Q1,NEAS,NEAS PTS 1068,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1071 - Q1,NEAS,NEAS PTS 1071,28/02/2022,PTS  - Patient Transport,,7,FFT Why?,Fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1074 - Q1,NEAS,NEAS PTS 1074,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Everything was fine and was home in about 20 minutes.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1077 - Q1,NEAS,NEAS PTS 1077,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Reduce waiting time. I waited 4-5 hours for transport.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1080 - Q1,NEAS,NEAS PTS 1080,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1083 - Q1,NEAS,NEAS PTS 1083,28/02/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1086 - Q1,NEAS,NEAS PTS 1086,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1089 - Q1,NEAS,NEAS PTS 1089,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1092 - Q1,NEAS,NEAS PTS 1092,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,The only problem was the time it took for the P. T. Service to arrive to take us home - Being at Darlington from 11.00 p.m and home by 6 am was really long time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1095 - Q1,NEAS,NEAS PTS 1095,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Entrance the ambulance in the wheelchair.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1098 - Q1,NEAS,NEAS PTS 1098,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1101 - Q1,NEAS,NEAS PTS 1101,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1104 - Q1,NEAS,NEAS PTS 1104,28/02/2022,PTS  - Patient Transport,,6,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1107 - Q1,NEAS,NEAS PTS 1107,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1110 - Q1,NEAS,NEAS PTS 1110,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing had me worry about the Service I received.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1113 - Q1,NEAS,NEAS PTS 1113,28/02/2022,PTS  - Patient Transport,,5,FFT Why?,The driver should have waited 5 mins.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1116 - Q1,NEAS,NEAS PTS 1116,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,No the service was excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1119 - Q1,NEAS,NEAS PTS 1119,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1122 - Q1,NEAS,NEAS PTS 1122,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1125 - Q1,NEAS,NEAS PTS 1125,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1128 - Q1,NEAS,NEAS PTS 1128,28/02/2022,PTS  - Patient Transport,,3,FFT Why?,"The delay in waiting caused stress, but was reassured when they arrived.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS PTS 1131 - Q1,NEAS,NEAS PTS 1131,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1134 - Q1,NEAS,NEAS PTS 1134,28/02/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1137 - Q1,NEAS,NEAS PTS 1137,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1140 - Q1,NEAS,NEAS PTS 1140,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,I didn't need an ambulance recently but was reffered to James Cook hospital.,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1143 - Q1,NEAS,NEAS PTS 1143,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1146 - Q1,NEAS,NEAS PTS 1146,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1149 - Q1,NEAS,NEAS PTS 1149,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1152 - Q1,NEAS,NEAS PTS 1152,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing! Superb!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1155 - Q1,NEAS,NEAS PTS 1155,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1158 - Q1,NEAS,NEAS PTS 1158,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,"Considering the pressure of workload the service is under, there are no suggestions.",,3.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1161 - Q1,NEAS,NEAS PTS 1161,28/02/2022,PTS  - Patient Transport,,3,FFT Why?,It was the drivers friend that travels with him in the ambulance staff.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1164 - Q1,NEAS,NEAS PTS 1164,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1167 - Q1,NEAS,NEAS PTS 1167,28/02/2022,PTS  - Patient Transport,,5,FFT Why?,Everything was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1170 - Q1,NEAS,NEAS PTS 1170,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,I waited 4 hrs from the discharge centre but with Covid restrictions only I person per vehicle.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1173 - Q1,NEAS,NEAS PTS 1173,04/03/2022,PTS  - Patient Transport,,1,FFT Why?,no reason to think i could improve your service.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1176 - Q1,NEAS,NEAS PTS 1176,05/03/2022,PTS  - Patient Transport,,2,FFT Why?,"Love on own, no help available. Know busy but quick empty bags would have helped.",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1179 - Q1,NEAS,NEAS PTS 1179,30/03/2022,PTS  - Patient Transport,,1,FFT Why?,there was nothing for my wife and myself you could have done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0
+NEAS PTS 1182 - Q1,NEAS,NEAS PTS 1182,31/03/2022,PTS  - Patient Transport,,5,FFT Why?,No problems - an interesting pleasant journey both ways.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1185 - Q1,NEAS,NEAS PTS 1185,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Make it easier to get through on phone.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1188 - Q1,NEAS,NEAS PTS 1188,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1191 - Q1,NEAS,NEAS PTS 1191,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1194 - Q1,NEAS,NEAS PTS 1194,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1197 - Q1,NEAS,NEAS PTS 1197,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1200 - Q1,NEAS,NEAS PTS 1200,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1203 - Q1,NEAS,NEAS PTS 1203,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1206 - Q1,NEAS,NEAS PTS 1206,31/03/2022,PTS  - Patient Transport,,5,FFT Why?,"I could not have travelled to hospital by any other means due to self isolation. No taxis, no public transport, no self drive.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1209 - Q1,NEAS,NEAS PTS 1209,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1212 - Q1,NEAS,NEAS PTS 1212,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1215 - Q1,NEAS,NEAS PTS 1215,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1218 - Q1,NEAS,NEAS PTS 1218,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1221 - Q1,NEAS,NEAS PTS 1221,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,They were good. Nothing better.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1224 - Q1,NEAS,NEAS PTS 1224,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1227 - Q1,NEAS,NEAS PTS 1227,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,I was very satisfied it couldn’t have been any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1230 - Q1,NEAS,NEAS PTS 1230,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,None - unless you had more staff that would reduce the waiting!,,3.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1233 - Q1,NEAS,NEAS PTS 1233,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,Very early pick up. About 1 and 1/2 hrs to wait at hospital before appointment.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1236 - Q1,NEAS,NEAS PTS 1236,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1239 - Q1,NEAS,NEAS PTS 1239,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,A call on the day of transport to say what time of arrival as [unreadable ? Apposed] to a two hour window.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1242 - Q1,NEAS,NEAS PTS 1242,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1245 - Q1,NEAS,NEAS PTS 1245,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,For me nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1248 - Q1,NEAS,NEAS PTS 1248,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1251 - Q1,NEAS,NEAS PTS 1251,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1254 - Q1,NEAS,NEAS PTS 1254,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,"Everything possible is done to assist safe, punctual appointments, so pleasantly done.",,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1257 - Q1,NEAS,NEAS PTS 1257,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1260 - Q1,NEAS,NEAS PTS 1260,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing obvious.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1263 - Q1,NEAS,NEAS PTS 1263,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing much all was ok.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1266 - Q1,NEAS,NEAS PTS 1266,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1269 - Q1,NEAS,NEAS PTS 1269,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Very good. Could be an example to trainees.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1272 - Q1,NEAS,NEAS PTS 1272,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,It's perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1275 - Q1,NEAS,NEAS PTS 1275,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1278 - Q1,NEAS,NEAS PTS 1278,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Everything was fine. He made sure I had a wheelchair as I'm unsteady.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1281 - Q1,NEAS,NEAS PTS 1281,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1284 - Q1,NEAS,NEAS PTS 1284,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,"Had to throw up in a rubbish bag. Better than nothing. Better things to cope with travel, sickness. Similar to what is on planes.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1287 - Q1,NEAS,NEAS PTS 1287,22/04/2022,PTS  - Patient Transport,,1,FFT Why?,"Everything was champion, nothing in my opinion needs to change. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1290 - Q1,NEAS,NEAS PTS 1290,24/04/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1293 - Q1,NEAS,NEAS PTS 1293,25/04/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing everything was perfect,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1296 - Q1,NEAS,NEAS PTS 1296,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Good all-round performance. Transport availability most times unless emergency arises.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1299 - Q1,NEAS,NEAS PTS 1299,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Not really a boon to the elderly.,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1302 - Q1,NEAS,NEAS PTS 1302,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1305 - Q1,NEAS,NEAS PTS 1305,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Everything is good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1308 - Q1,NEAS,NEAS PTS 1308,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1311 - Q1,NEAS,NEAS PTS 1311,30/04/2022,PTS  - Patient Transport,,2,FFT Why?,Got here quicker.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1314 - Q1,NEAS,NEAS PTS 1314,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1317 - Q1,NEAS,NEAS PTS 1317,24/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Nothing at all, the service is gold standard!",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1320 - Q1,NEAS,NEAS PTS 1320,25/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1323 - Q1,NEAS,NEAS PTS 1323,25/05/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing everything was spot on..from leaving my house to get to hospital and same come back...everything was great..,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1326 - Q1,NEAS,NEAS PTS 1326,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,"Only as I am disabled, 81 years old with many health problems, heart failure etc and chronic back pain would the person driving to my home be able to see me to my door and carry a small bag? As I find it very difficult as I live alone.",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS PTS 1329 - Q1,NEAS,NEAS PTS 1329,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Could have done nothing better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1332 - Q1,NEAS,NEAS PTS 1332,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1335 - Q1,NEAS,NEAS PTS 1335,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1338 - Q1,NEAS,NEAS PTS 1338,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1341 - Q1,NEAS,NEAS PTS 1341,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1344 - Q1,NEAS,NEAS PTS 1344,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,All O.K.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1347 - Q1,NEAS,NEAS PTS 1347,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing could have been better. Staff always very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1350 - Q1,NEAS,NEAS PTS 1350,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,As possible be as close as needed for appointments.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1353 - Q1,NEAS,NEAS PTS 1353,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"No. It was great, thank you. Old people, we don’t always to get nice to us.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1356 - Q1,NEAS,NEAS PTS 1356,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,There on time so no problems.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1359 - Q1,NEAS,NEAS PTS 1359,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Instead of having to be ready 2 hours could this be at least 1 hour.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1362 - Q1,NEAS,NEAS PTS 1362,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Could have nothing better, very satisfied.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1365 - Q1,NEAS,NEAS PTS 1365,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1368 - Q1,NEAS,NEAS PTS 1368,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,You could not improve on it at all. I felt so safe.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1371 - Q1,NEAS,NEAS PTS 1371,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1374 - Q1,NEAS,NEAS PTS 1374,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1377 - Q1,NEAS,NEAS PTS 1377,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,I don't think you could have done any better thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1380 - Q1,NEAS,NEAS PTS 1380,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,"Other than giving all the drivers bigger cars, not a lot.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1383 - Q1,NEAS,NEAS PTS 1383,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Booking time on the phone.,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1386 - Q1,NEAS,NEAS PTS 1386,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1389 - Q1,NEAS,NEAS PTS 1389,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1392 - Q1,NEAS,NEAS PTS 1392,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1395 - Q1,NEAS,NEAS PTS 1395,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Long wait for the ambulance on the street.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1398 - Q1,NEAS,NEAS PTS 1398,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Clean.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1401 - Q1,NEAS,NEAS PTS 1401,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1404 - Q1,NEAS,NEAS PTS 1404,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1407 - Q1,NEAS,NEAS PTS 1407,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1410 - Q1,NEAS,NEAS PTS 1410,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing to be done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1413 - Q1,NEAS,NEAS PTS 1413,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1416 - Q1,NEAS,NEAS PTS 1416,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1419 - Q1,NEAS,NEAS PTS 1419,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1422 - Q1,NEAS,NEAS PTS 1422,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. Thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1425 - Q1,NEAS,NEAS PTS 1425,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1428 - Q1,NEAS,NEAS PTS 1428,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Everything that was done, I could ask for no better.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1431 - Q1,NEAS,NEAS PTS 1431,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No - excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1434 - Q1,NEAS,NEAS PTS 1434,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1437 - Q1,NEAS,NEAS PTS 1437,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1440 - Q1,NEAS,NEAS PTS 1440,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1443 - Q1,NEAS,NEAS PTS 1443,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing any better. I find everything's good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1446 - Q1,NEAS,NEAS PTS 1446,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1449 - Q1,NEAS,NEAS PTS 1449,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Could not do any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1452 - Q1,NEAS,NEAS PTS 1452,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1455 - Q1,NEAS,NEAS PTS 1455,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. Everything 1st class. Excellent safe drivers and so helpful in every way.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1461 - Q1,NEAS,NEAS PTS 1461,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Not a thing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1464 - Q1,NEAS,NEAS PTS 1464,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1467 - Q1,NEAS,NEAS PTS 1467,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1470 - Q1,NEAS,NEAS PTS 1470,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1473 - Q1,NEAS,NEAS PTS 1473,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1476 - Q1,NEAS,NEAS PTS 1476,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Service excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1479 - Q1,NEAS,NEAS PTS 1479,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1482 - Q1,NEAS,NEAS PTS 1482,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Sometime transport not coming on time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1485 - Q1,NEAS,NEAS PTS 1485,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1488 - Q1,NEAS,NEAS PTS 1488,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1491 - Q1,NEAS,NEAS PTS 1491,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Nothing as each time I've used the service, which is a lot, and I go to Darlington, James Cook, Sedgefield, Woodlands, and Bishop. Excellent service every time. Thank you.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1494 - Q1,NEAS,NEAS PTS 1494,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1497 - Q1,NEAS,NEAS PTS 1497,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Just keep doing what you are doing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1500 - Q1,NEAS,NEAS PTS 1500,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1503 - Q1,NEAS,NEAS PTS 1503,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1506 - Q1,NEAS,NEAS PTS 1506,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Difficulty getting through to book an ambulance car on the phone for ages.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1509 - Q1,NEAS,NEAS PTS 1509,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Both drivers very pleasant you feel safe and comfortable.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1512 - Q1,NEAS,NEAS PTS 1512,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Everything was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1515 - Q1,NEAS,NEAS PTS 1515,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing as far as I'm concerned.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1518 - Q1,NEAS,NEAS PTS 1518,31/05/2022,PTS  - Patient Transport,,7,FFT Why?,And left. No staff for hour's wait. Just sat in wheelchair nurse came by and made me cup of ten not a good experience.,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1521 - Q1,NEAS,NEAS PTS 1521,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1524 - Q1,NEAS,NEAS PTS 1524,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1527 - Q1,NEAS,NEAS PTS 1527,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1530 - Q1,NEAS,NEAS PTS 1530,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Don't use taxi's. One we were in was filthy and stinking. Not good in Covid times.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1533 - Q1,NEAS,NEAS PTS 1533,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,"The operator said you stopped letting care go unless mental illness, but I need my carer as I have bladder issues which I need help. As I've limited mobility - It's not Black or White. But a grey area which should be looked at. It causes me a lot of worry - stress if my husband / carer isn't with me due to my bladder worries.",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,
+NEAS PTS 1536 - Q1,NEAS,NEAS PTS 1536,31/05/2022,PTS  - Patient Transport,,4,FFT Why?,Better communication facilities.,,4.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1539 - Q1,NEAS,NEAS PTS 1539,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1542 - Q1,NEAS,NEAS PTS 1542,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1545 - Q1,NEAS,NEAS PTS 1545,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1548 - Q1,NEAS,NEAS PTS 1548,08/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1551 - Q1,NEAS,NEAS PTS 1551,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Everything was really good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1554 - Q1,NEAS,NEAS PTS 1554,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Be early to come back.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1557 - Q1,NEAS,NEAS PTS 1557,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1560 - Q1,NEAS,NEAS PTS 1560,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1563 - Q1,NEAS,NEAS PTS 1563,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1566 - Q1,NEAS,NEAS PTS 1566,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,"I have had trouble with an ambulance driver last June and I do not wish to have the man who is Ginger who came to my home end June last year, he was not nice I should have report him then.",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS PTS 1569 - Q1,NEAS,NEAS PTS 1569,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,"Long wait  to return home, return after 4:20.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1572 - Q1,NEAS,NEAS PTS 1572,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Nice if you could time it better for appointment. Not complaining.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1575 - Q1,NEAS,NEAS PTS 1575,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1578 - Q1,NEAS,NEAS PTS 1578,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,? North area Ambulance service - very good!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1581 - Q1,NEAS,NEAS PTS 1581,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1584 - Q1,NEAS,NEAS PTS 1584,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1587 - Q1,NEAS,NEAS PTS 1587,30/06/2022,PTS  - Patient Transport,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1590 - Q1,NEAS,NEAS PTS 1590,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1593 - Q1,NEAS,NEAS PTS 1593,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1596 - Q1,NEAS,NEAS PTS 1596,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1599 - Q1,NEAS,NEAS PTS 1599,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,The one time I had taxi to pick me up I had to wait hour and half in cold draughty doorway. Then he wasn't very helpful.,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1602 - Q1,NEAS,NEAS PTS 1602,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,After appointment just a matter of time to be picked up as they have other patients from other hospitals as well.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1605 - Q1,NEAS,NEAS PTS 1605,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1608 - Q1,NEAS,NEAS PTS 1608,30/06/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1611 - Q1,NEAS,NEAS PTS 1611,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1614 - Q1,NEAS,NEAS PTS 1614,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1617 - Q1,NEAS,NEAS PTS 1617,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1620 - Q1,NEAS,NEAS PTS 1620,30/06/2022,PTS  - Patient Transport,,5,FFT Why?,They could have kept me informed much earlier that they could not get to me in time.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1623 - Q1,NEAS,NEAS PTS 1623,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1626 - Q1,NEAS,NEAS PTS 1626,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1629 - Q1,NEAS,NEAS PTS 1629,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Not applicable.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1632 - Q1,NEAS,NEAS PTS 1632,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1635 - Q1,NEAS,NEAS PTS 1635,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1638 - Q1,NEAS,NEAS PTS 1638,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Arrive on time.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1641 - Q1,NEAS,NEAS PTS 1641,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,You couldn’t of done any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1644 - Q1,NEAS,NEAS PTS 1644,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,"If two patients have to use the service, they should live closer to each other.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1647 - Q1,NEAS,NEAS PTS 1647,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1650 - Q1,NEAS,NEAS PTS 1650,25/07/2022,PTS  - Patient Transport,,1,FFT Why?,I don’t think you can do better ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1653 - Q1,NEAS,NEAS PTS 1653,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Could not have done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1656 - Q1,NEAS,NEAS PTS 1656,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1659 - Q1,NEAS,NEAS PTS 1659,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Hard to do I know as I am grateful for service picking up times are sometimes longer.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1662 - Q1,NEAS,NEAS PTS 1662,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1665 - Q1,NEAS,NEAS PTS 1665,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1668 - Q1,NEAS,NEAS PTS 1668,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Couldn’t ask for more.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1671 - Q1,NEAS,NEAS PTS 1671,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1674 - Q1,NEAS,NEAS PTS 1674,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1677 - Q1,NEAS,NEAS PTS 1677,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,None.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1680 - Q1,NEAS,NEAS PTS 1680,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1683 - Q1,NEAS,NEAS PTS 1683,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,"When I rang to book the ambulance, I was holding on for 55 minutes with a recorded message saying all operators busy, please hold on. If they had said you are caller no ? In the queue if it had been a high number I would have hung up.",,5.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1686 - Q1,NEAS,NEAS PTS 1686,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1689 - Q1,NEAS,NEAS PTS 1689,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing really.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1692 - Q1,NEAS,NEAS PTS 1692,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,The taxi drivers do not help getting in and out of car.,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1695 - Q1,NEAS,NEAS PTS 1695,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1698 - Q1,NEAS,NEAS PTS 1698,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1701 - Q1,NEAS,NEAS PTS 1701,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Everything brilliant.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1707 - Q1,NEAS,NEAS PTS 1707,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,"If anything, a better slot time for pick up.",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1710 - Q1,NEAS,NEAS PTS 1710,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Time taken to book transport by phone over 30 minutes each time.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1713 - Q1,NEAS,NEAS PTS 1713,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing. Everything perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1716 - Q1,NEAS,NEAS PTS 1716,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Look at answer above.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1719 - Q1,NEAS,NEAS PTS 1719,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1722 - Q1,NEAS,NEAS PTS 1722,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Not that I can think of.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1725 - Q1,NEAS,NEAS PTS 1725,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1728 - Q1,NEAS,NEAS PTS 1728,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1731 - Q1,NEAS,NEAS PTS 1731,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,I would have wished to go with her to hospital. I also understand why it's not possible ( Covid etc),,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS PTS 1734 - Q1,NEAS,NEAS PTS 1734,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,"Hence my answer to question 6 8,9810.",,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1737 - Q1,NEAS,NEAS PTS 1737,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1740 - Q1,NEAS,NEAS PTS 1740,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1743 - Q1,NEAS,NEAS PTS 1743,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Could not get any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1746 - Q1,NEAS,NEAS PTS 1746,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. Excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1749 - Q1,NEAS,NEAS PTS 1749,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,None.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1752 - Q1,NEAS,NEAS PTS 1752,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1755 - Q1,NEAS,NEAS PTS 1755,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1758 - Q1,NEAS,NEAS PTS 1758,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,I am very satisfied.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1761 - Q1,NEAS,NEAS PTS 1761,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Remind hospitals to ask a patient if they are cancelling appointment if they are also cancelling appointment by ambulance.,,3.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1764 - Q1,NEAS,NEAS PTS 1764,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1767 - Q1,NEAS,NEAS PTS 1767,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1770 - Q1,NEAS,NEAS PTS 1770,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing on this appointment. Very satisfied.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1773 - Q1,NEAS,NEAS PTS 1773,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,You are all doing a great job.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1776 - Q1,NEAS,NEAS PTS 1776,01/08/2022,PTS  - Patient Transport,,2,FFT Why?,I can’t investigate the reasons so can't offer any solutions.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1779 - Q1,NEAS,NEAS PTS 1779,01/08/2022,PTS  - Patient Transport,,2,FFT Why?,No idea.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1782 - Q1,NEAS,NEAS PTS 1782,05/08/2022,PTS  - Patient Transport,,1,FFT Why?,Everything was great ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1785 - Q1,NEAS,NEAS PTS 1785,19/08/2022,PTS  - Patient Transport,,1,FFT Why?,"Nothing, the crew were amazing ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1788 - Q1,NEAS,NEAS PTS 1788,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1791 - Q1,NEAS,NEAS PTS 1791,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1794 - Q1,NEAS,NEAS PTS 1794,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1797 - Q1,NEAS,NEAS PTS 1797,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Not a thing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1800 - Q1,NEAS,NEAS PTS 1800,31/08/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1803 - Q1,NEAS,NEAS PTS 1803,31/08/2022,PTS  - Patient Transport,,3,FFT Why?,"Given the ongoing pandemic and staff shortages, I understand how much pressure the ambulance service is under. Better government support is needed.",,3.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1806 - Q1,NEAS,NEAS PTS 1806,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1812 - Q1,NEAS,NEAS PTS 1812,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Don't know.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1815 - Q1,NEAS,NEAS PTS 1815,31/08/2022,PTS  - Patient Transport,,5,FFT Why?,Provide better information especially if there is a longer wait than expected.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1818 - Q1,NEAS,NEAS PTS 1818,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1821 - Q1,NEAS,NEAS PTS 1821,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1824 - Q1,NEAS,NEAS PTS 1824,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1827 - Q1,NEAS,NEAS PTS 1827,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1830 - Q1,NEAS,NEAS PTS 1830,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1833 - Q1,NEAS,NEAS PTS 1833,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1836 - Q1,NEAS,NEAS PTS 1836,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1839 - Q1,NEAS,NEAS PTS 1839,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1842 - Q1,NEAS,NEAS PTS 1842,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1845 - Q1,NEAS,NEAS PTS 1845,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1851 - Q1,NEAS,NEAS PTS 1851,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1854 - Q1,NEAS,NEAS PTS 1854,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Not a thing. Very cheerful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1857 - Q1,NEAS,NEAS PTS 1857,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,It would be better if they could give a time schedule but I know that’s not possible.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1860 - Q1,NEAS,NEAS PTS 1860,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Perhaps saving patients details on system allowing for easier service.,,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1863 - Q1,NEAS,NEAS PTS 1863,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,No problem with service whatsoever.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1866 - Q1,NEAS,NEAS PTS 1866,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Not a thing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1869 - Q1,NEAS,NEAS PTS 1869,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1872 - Q1,NEAS,NEAS PTS 1872,31/08/2022,PTS  - Patient Transport,,6,FFT Why?,Insist on masks.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1875 - Q1,NEAS,NEAS PTS 1875,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1878 - Q1,NEAS,NEAS PTS 1878,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1881 - Q1,NEAS,NEAS PTS 1881,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1884 - Q1,NEAS,NEAS PTS 1884,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing could be improved.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1887 - Q1,NEAS,NEAS PTS 1887,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1890 - Q1,NEAS,NEAS PTS 1890,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1893 - Q1,NEAS,NEAS PTS 1893,30/09/2022,PTS  - Patient Transport,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1896 - Q1,NEAS,NEAS PTS 1896,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1899 - Q1,NEAS,NEAS PTS 1899,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,No they do a great job all the time.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1902 - Q1,NEAS,NEAS PTS 1902,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1905 - Q1,NEAS,NEAS PTS 1905,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,It could be helpful to have deaf awareness maybe minicom for booking / cancellations and staff having BSL basic to converse with deaf patients.,,4.0,,,,,,,,1.0,,,1.0,,,1.0,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS PTS 1908 - Q1,NEAS,NEAS PTS 1908,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1911 - Q1,NEAS,NEAS PTS 1911,30/09/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1914 - Q1,NEAS,NEAS PTS 1914,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1917 - Q1,NEAS,NEAS PTS 1917,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,I know you can't precisely tell us time of pick up.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1920 - Q1,NEAS,NEAS PTS 1920,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Not a thing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1923 - Q1,NEAS,NEAS PTS 1923,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1926 - Q1,NEAS,NEAS PTS 1926,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1929 - Q1,NEAS,NEAS PTS 1929,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1932 - Q1,NEAS,NEAS PTS 1932,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,None.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1935 - Q1,NEAS,NEAS PTS 1935,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Everything was fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1938 - Q1,NEAS,NEAS PTS 1938,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1941 - Q1,NEAS,NEAS PTS 1941,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1944 - Q1,NEAS,NEAS PTS 1944,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1947 - Q1,NEAS,NEAS PTS 1947,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1950 - Q1,NEAS,NEAS PTS 1950,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Everything 1st class in every way.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1953 - Q1,NEAS,NEAS PTS 1953,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Keep the same.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1956 - Q1,NEAS,NEAS PTS 1956,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1959 - Q1,NEAS,NEAS PTS 1959,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Couldn’t have done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1962 - Q1,NEAS,NEAS PTS 1962,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1965 - Q1,NEAS,NEAS PTS 1965,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1968 - Q1,NEAS,NEAS PTS 1968,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,I can't really to be fair. I was well taken care of.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1971 - Q1,NEAS,NEAS PTS 1971,30/09/2022,PTS  - Patient Transport,,5,FFT Why?,Organise routine journeys better - as a dialysis patient I use patient transport 6 times a week.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2182 - Q1,NEAS,NEAS S&C 2182,03/10/2021,See and Convey,,2,FFT Why?,"There was a bit of a wait, which can’t be helped during these times ",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2190 - Q2,NEAS,NEAS S&C 2190,03/10/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2199 - Q1,NEAS,NEAS S&C 2199,03/10/2021,See and Convey,,3,FFT Why?,My brother was having a hypo with bloods at 3.4 waited 10 hours for an ambulance ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2207 - Q2,NEAS,NEAS S&C 2207,03/10/2021,See and Convey,,1,How could we improve?,There was nothing that could have been better ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2216 - Q1,NEAS,NEAS S&C 2216,03/10/2021,See and Convey,,1,FFT Why?,The crew were very reassuring kept us very calm and really nice ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2224 - Q2,NEAS,NEAS S&C 2224,03/10/2021,See and Convey,,2,How could we improve?,"At the moment, nothing. The service is as good as I would expect it to be, under the current circumstances ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2233 - Q1,NEAS,NEAS S&C 2233,03/10/2021,See and Convey,,1,FFT Why?,The one's that came got me stable quickly.  They were respectful and treated me without judgement.  ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 2241 - Q2,NEAS,NEAS S&C 2241,03/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2250 - Q1,NEAS,NEAS S&C 2250,03/10/2021,See and Convey,,1,FFT Why?,NHS is the best,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2258 - Q2,NEAS,NEAS S&C 2258,08/10/2021,See and Convey,,2,How could we improve?,More competent staff,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2267 - Q1,NEAS,NEAS S&C 2267,08/10/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2275 - Q2,NEAS,NEAS S&C 2275,08/10/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2284 - Q1,NEAS,NEAS S&C 2284,08/10/2021,See and Convey,,1,FFT Why?,They were fantastic  and very friendly  putting my father inlaw  at ease,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 2292 - Q2,NEAS,NEAS S&C 2292,08/10/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2301 - Q1,NEAS,NEAS S&C 2301,08/10/2021,See and Convey,,1,FFT Why?,I am a nurse and required emergency ambulance for my patient. Excellent response and support from call handler also ,,1.0,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2309 - Q2,NEAS,NEAS S&C 2309,08/10/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2318 - Q1,NEAS,NEAS S&C 2318,08/10/2021,See and Convey,,1,FFT Why?,The service from the crew on the ambulance was first class ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2326 - Q2,NEAS,NEAS S&C 2326,08/10/2021,See and Convey,,1,How could we improve?,Cannot think of any better serviceThe lead paramedic was magnificent,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2335 - Q1,NEAS,NEAS S&C 2335,08/10/2021,See and Convey,,1,FFT Why?,The operator was very pleasant and put me at ease. He was extremely helpful. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2343 - Q2,NEAS,NEAS S&C 2343,08/10/2021,See and Convey,,4,How could we improve?,Arrived sooner,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2352 - Q1,NEAS,NEAS S&C 2352,17/10/2021,See and Convey,,1,FFT Why?,I made call on behalf of my neighbour paramedics were very reassuring and professional checked her and took her to AandE,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2360 - Q2,NEAS,NEAS S&C 2360,17/10/2021,See and Convey,,1,How could we improve?,"No, it is a first class service we can be proud of.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2369 - Q1,NEAS,NEAS S&C 2369,17/10/2021,See and Convey,,1,FFT Why?,We got the right care and compassion straight away ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2377 - Q2,NEAS,NEAS S&C 2377,17/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2386 - Q1,NEAS,NEAS S&C 2386,17/10/2021,See and Convey,,1,FFT Why?,Quick response 3 paramedics all helpful pleasant and patient and very professional. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2394 - Q2,NEAS,NEAS S&C 2394,17/10/2021,See and Convey,,3,How could we improve?,Spoke better about cancer then just say you have never seen anyone life with that kind ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2403 - Q1,NEAS,NEAS S&C 2403,17/10/2021,See and Convey,,1,FFT Why?,Very efficient. Lovely with the baby and they made me feel calmer too ,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 2411 - Q2,NEAS,NEAS S&C 2411,17/10/2021,See and Convey,,2,How could we improve?,The service when it arrived was very good it just took 2.5 hours to get here. Fortunately she stabilised before they arrived I dread to think what may have happened ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2420 - Q1,NEAS,NEAS S&C 2420,18/10/2021,See and Convey,,1,FFT Why?,After calling 111 they arranged emergency services which arrived very quickly. ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2428 - Q2,NEAS,NEAS S&C 2428,28/10/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2437 - Q1,NEAS,NEAS S&C 2437,30/10/2021,See and Convey,,4,FFT Why?,"I was 36 weeks pregnant and started bleeding heavy, the ambulance came and refused to leave until I found someone to stay with my son.I didn’t leave for another 45mWhen I arrived to the hospital I was diagnosed with preeclampsia and placenta abruption. I think in the future where it’s a life or death situation (I could have died and lost my child as well) There should be something in place for people that don’t have anyone to look after their children (childcare at the hospital?) ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 2445 - Q2,NEAS,NEAS S&C 2445,31/10/2021,See and Convey,,2,How could we improve?,"The telephone lady said would have to wait, but saying it was a stroke should have been quicker.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2454 - Q1,NEAS,NEAS S&C 2454,31/10/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2462 - Q2,NEAS,NEAS S&C 2462,31/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2471 - Q1,NEAS,NEAS S&C 2471,31/10/2021,See and Convey,,5,FFT Why?,Waited 6 hours. 23/09/2021,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2479 - Q2,NEAS,NEAS S&C 2479,31/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2488 - Q1,NEAS,NEAS S&C 2488,01/11/2021,See and Convey,,1,FFT Why?,Very quick Lovely caring staff,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2496 - Q2,NEAS,NEAS S&C 2496,01/11/2021,See and Convey,,1,How could we improve?,Nothing it was a really good service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2505 - Q1,NEAS,NEAS S&C 2505,01/11/2021,See and Convey,,1,FFT Why?,"Were fantastic with my client when I called for help, they sat and explained why they thought she needed to go to hospital when she didn’t want to",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2513 - Q2,NEAS,NEAS S&C 2513,01/11/2021,See and Convey,,3,How could we improve?,"Been a bit more understanding of the reasons why I called for an ambulance, not everyone can diagnose their children when they are poorly",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2522 - Q1,NEAS,NEAS S&C 2522,01/11/2021,See and Convey,,1,FFT Why?,Quick response and very caring and understanding. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2530 - Q2,NEAS,NEAS S&C 2530,01/11/2021,See and Convey,,1,How could we improve?,My husband and I are both in our eighties and could have done with a few more minutes to collect together what he needed to take with him to hospital,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2539 - Q1,NEAS,NEAS S&C 2539,01/11/2021,See and Convey,,1,FFT Why?,Very good in helping my wife who was bleeding  badly ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2547 - Q2,NEAS,NEAS S&C 2547,01/11/2021,See and Convey,,4,How could we improve?,When I first contact the service he should have been but in a higher category straight away. From 8pm till 4am his was in ex stream pain. ,,4.0,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2556 - Q1,NEAS,NEAS S&C 2556,01/11/2021,See and Convey,,1,FFT Why?,Quick to respond and kept me calm,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2564 - Q2,NEAS,NEAS S&C 2564,01/11/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2573 - Q1,NEAS,NEAS S&C 2573,04/11/2021,See and Convey,,1,FFT Why?,On the 2nd of November I'd experienced chest pains - on arrival your Paramedics reassured me and explained everything that they were doing before and whilst I was on  the ambulance being transferred to the QEH.,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2581 - Q2,NEAS,NEAS S&C 2581,07/11/2021,See and Convey,,5,How could we improve?,Keep updated instead of having to chase. ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2590 - Q1,NEAS,NEAS S&C 2590,09/11/2021,See and Convey,,1,FFT Why?,Prompt and efficient Very friendly Put you at ease ,,2.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2598 - Q2,NEAS,NEAS S&C 2598,09/11/2021,See and Convey,,1,How could we improve?,The staff who came were fantastic. The ambulance service needs more money to recruit more staff. I think the ambulance service do a brilliant job.,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2607 - Q1,NEAS,NEAS S&C 2607,09/11/2021,See and Convey,,1,FFT Why?,Very clear and good instructions ,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2615 - Q2,NEAS,NEAS S&C 2615,09/11/2021,See and Convey,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2624 - Q1,NEAS,NEAS S&C 2624,09/11/2021,See and Convey,,3,FFT Why?,I gave this answer as the phone opperators were amazing but the abulance wasn’t as good ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2632 - Q2,NEAS,NEAS S&C 2632,09/11/2021,See and Convey,,1,How could we improve?,Nothing everything was perfect ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2641 - Q1,NEAS,NEAS S&C 2641,09/11/2021,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2649 - Q2,NEAS,NEAS S&C 2649,09/11/2021,See and Convey,,3,How could we improve?,Arrive sooner,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2658 - Q1,NEAS,NEAS S&C 2658,09/11/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2666 - Q2,NEAS,NEAS S&C 2666,09/11/2021,See and Convey,,1,How could we improve?,Could have arrived sooner,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2675 - Q1,NEAS,NEAS S&C 2675,19/11/2021,See and Convey,,1,FFT Why?,Speed of response; professionalism; very personable; thorough assessment; advice given.,,1.0,,,,1.0,,1.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2683 - Q2,NEAS,NEAS S&C 2683,29/11/2021,See and Convey,,1,How could we improve?,it was a very good service you could not have done any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2692 - Q1,NEAS,NEAS S&C 2692,30/11/2021,See and Convey,,1,FFT Why?,Staff were brilliant.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2700 - Q2,NEAS,NEAS S&C 2700,30/11/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2709 - Q1,NEAS,NEAS S&C 2709,30/11/2021,See and Convey,,2,FFT Why?,"I was made to feel very comfortable all the time, put a blanket round me until we got to hospital.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2717 - Q2,NEAS,NEAS S&C 2717,30/11/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2726 - Q1,NEAS,NEAS S&C 2726,30/11/2021,See and Convey,,1,FFT Why?,"I always have exceptional advice from the 999 ambulance service. During COVID and at this time they are always compassionate and genuinely care for you at a time you need help. They are understanding and well knowledgeable. They answer in a timely manner and get you the help you need. At this time the wait for an ambulance was too long, so I was told it would be quicker if I made my way to hospital myself to get seen sooner.",,3.0,,,,1.0,,1.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2734 - Q2,NEAS,NEAS S&C 2734,03/12/2021,See and Convey,,1,How could we improve?,Arrived a little quicker.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2743 - Q1,NEAS,NEAS S&C 2743,09/12/2021,See and Convey,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2751 - Q2,NEAS,NEAS S&C 2751,09/12/2021,See and Convey,,1,How could we improve?,You can’t improve perfection ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2760 - Q1,NEAS,NEAS S&C 2760,09/12/2021,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2768 - Q2,NEAS,NEAS S&C 2768,09/12/2021,See and Convey,,1,How could we improve?,Amazing 3 staff who I believe went above and beyond their duties to help,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2777 - Q1,NEAS,NEAS S&C 2777,09/12/2021,See and Convey,,1,FFT Why?,Calm and professional and fast,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2785 - Q2,NEAS,NEAS S&C 2785,09/12/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2794 - Q1,NEAS,NEAS S&C 2794,09/12/2021,See and Convey,,1,FFT Why?,There were quick very good at their job friendly ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2802 - Q2,NEAS,NEAS S&C 2802,09/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2811 - Q1,NEAS,NEAS S&C 2811,09/12/2021,See and Convey,,1,FFT Why?,Thoroughly professional in every aspect of their work.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2819 - Q2,NEAS,NEAS S&C 2819,09/12/2021,See and Convey,,2,How could we improve?,I think people would like to know when the ambulance has been  despatched and when it's close like the AA do with cars 🙂,,3.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2828 - Q1,NEAS,NEAS S&C 2828,09/12/2021,See and Convey,,1,FFT Why?,The service was very busy and my Mum had to wait but they kept in touch with us by phone frequently to see if she was ok and monitoring her condition. But we only had to wait about 30 minutes. When they arrived they put us at ease while quickly giving her medical help. She was taken straight to hospital and was in for a week. Thank you! ,,2.0,,,,1.0,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2836 - Q2,NEAS,NEAS S&C 2836,09/12/2021,See and Convey,,1,How could we improve?,"Nothing comes to mind, because they did everything with 100% commitment to treat my brother",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2845 - Q1,NEAS,NEAS S&C 2845,09/12/2021,See and Convey,,1,FFT Why?,The driver's on my outgoing and returning journeys were very pleasant and very helpful. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2853 - Q2,NEAS,NEAS S&C 2853,09/12/2021,See and Convey,,2,How could we improve?,Reacted quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2862 - Q1,NEAS,NEAS S&C 2862,09/12/2021,See and Convey,,1,FFT Why?,Professional and polite service,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2870 - Q2,NEAS,NEAS S&C 2870,10/12/2021,See and Convey,,1,How could we improve?,They saved my husbands life they took great care of him,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 2879 - Q1,NEAS,NEAS S&C 2879,10/12/2021,See and Convey,,1,FFT Why?,Very prompt & professional ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2887 - Q2,NEAS,NEAS S&C 2887,10/12/2021,See and Convey,,1,How could we improve?,No ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2896 - Q1,NEAS,NEAS S&C 2896,10/12/2021,See and Convey,,1,FFT Why?,Because lthey do a very good job,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2904 - Q2,NEAS,NEAS S&C 2904,10/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2913 - Q1,NEAS,NEAS S&C 2913,10/12/2021,See and Convey,,1,FFT Why?,Arrived quickly.Paramedics were great .,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2921 - Q2,NEAS,NEAS S&C 2921,10/12/2021,See and Convey,,5,How could we improve?,Getting there on time may of helped,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2930 - Q1,NEAS,NEAS S&C 2930,10/12/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2938 - Q2,NEAS,NEAS S&C 2938,10/12/2021,See and Convey,,1,How could we improve?,Came sooner ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2947 - Q1,NEAS,NEAS S&C 2947,10/12/2021,See and Convey,,2,FFT Why?,Really helpful team very reassuring ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2955 - Q2,NEAS,NEAS S&C 2955,10/12/2021,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2964 - Q1,NEAS,NEAS S&C 2964,10/12/2021,See and Convey,,1,FFT Why?,They kept us calm and were great giving us the information.,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2972 - Q2,NEAS,NEAS S&C 2972,10/12/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2981 - Q1,NEAS,NEAS S&C 2981,10/12/2021,See and Convey,,1,FFT Why?,Arrived quickly and the guys were very polite and patient with me.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2989 - Q2,NEAS,NEAS S&C 2989,10/12/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2998 - Q1,NEAS,NEAS S&C 2998,10/12/2021,See and Convey,,3,FFT Why?,The ambulance took too long to come which was extremely stressful. ,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 3006 - Q2,NEAS,NEAS S&C 3006,14/12/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3015 - Q1,NEAS,NEAS S&C 3015,22/12/2021,See and Convey,,1,FFT Why?,I was impressed by the service I was given. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3023 - Q2,NEAS,NEAS S&C 3023,29/12/2021,See and Convey,,2,How could we improve?,"Operators ask for symptoms of a heart attack. There are other conditions that require early intervention, such as sepsis. Please check patients for symptoms of sepsis. When I was readmitted to the hospital, my condition kept on deteriorating.  I am indebted to the competent paramedics who immediately knew this was sepsis. I had difficulty speaking and was finding it strenuous to give information to the operator. Perhaps you could deploy additional means to verify patient information. ",,4.0,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3032 - Q1,NEAS,NEAS S&C 3032,31/12/2021,See and Convey,,1,FFT Why?,The ambulance staff were professional and friendly. I phoned for help at the right time so there was an ambulance in the area.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3040 - Q2,NEAS,NEAS S&C 3040,31/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3049 - Q1,NEAS,NEAS S&C 3049,31/12/2021,See and Convey,,1,FFT Why?,Arrived promptly and were very helpful.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3057 - Q2,NEAS,NEAS S&C 3057,31/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3066 - Q1,NEAS,NEAS S&C 3066,31/12/2021,See and Convey,,1,FFT Why?,Every ambulance person I have met have been exceptional. So kind and caring. They install confidence in you and you feel safe in their hands.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3074 - Q2,NEAS,NEAS S&C 3074,31/12/2021,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3083 - Q1,NEAS,NEAS S&C 3083,04/01/2022,See and Convey,,3,FFT Why?,Phone call was fine but wait was ridiculous,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3091 - Q2,NEAS,NEAS S&C 3091,12/01/2022,See and Convey,,1,How could we improve?,They are perfectly suited to their line of work.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3100 - Q1,NEAS,NEAS S&C 3100,18/01/2022,See and Convey,,1,FFT Why?,The ambulance crew went above and beyond to help,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3108 - Q2,NEAS,NEAS S&C 3108,18/01/2022,See and Convey,,1,How could we improve?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3117 - Q1,NEAS,NEAS S&C 3117,18/01/2022,See and Convey,,1,FFT Why?,"Fast arrivals, good manners, good experience, five stars .",,1.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3125 - Q2,NEAS,NEAS S&C 3125,18/01/2022,See and Convey,,2,How could we improve?,Have more call handlers available to reduce call waiting times.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3134 - Q1,NEAS,NEAS S&C 3134,18/01/2022,See and Convey,,1,FFT Why?,"Friendly staff and did lots of checks/tests on my mum. Really tried to make her feel ""better"", by being friendly.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3142 - Q2,NEAS,NEAS S&C 3142,18/01/2022,See and Convey,,1,How could we improve?,Waiting time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3151 - Q1,NEAS,NEAS S&C 3151,18/01/2022,See and Convey,,1,FFT Why?,"Were quick to answer Gave us clear information on what to do  ,we were put at ease in the emergency of the situation ",,2.0,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3159 - Q2,NEAS,NEAS S&C 3159,18/01/2022,See and Convey,,1,How could we improve?,There's nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3176 - Q2,NEAS,NEAS S&C 3176,18/01/2022,See and Convey,,1,How could we improve?,Wait time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3185 - Q1,NEAS,NEAS S&C 3185,22/01/2022,See and Convey,,1,FFT Why?,Fast efficient and thorough assistance ,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3193 - Q2,NEAS,NEAS S&C 3193,27/01/2022,See and Convey,,1,How could we improve?,Nothing 1st class ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3202 - Q1,NEAS,NEAS S&C 3202,28/01/2022,See and Convey,,1,FFT Why?,Because the  treatment was first class ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3210 - Q2,NEAS,NEAS S&C 3210,28/01/2022,See and Convey,,1,How could we improve?,Everything was on point,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3219 - Q1,NEAS,NEAS S&C 3219,28/01/2022,See and Convey,,1,FFT Why?,Prompt service and very friendly paramedics that helped to soothe a stressful situation. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3227 - Q2,NEAS,NEAS S&C 3227,28/01/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3236 - Q1,NEAS,NEAS S&C 3236,28/01/2022,See and Convey,,1,FFT Why?,Excellent service from the ambulance workers ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3244 - Q2,NEAS,NEAS S&C 3244,28/01/2022,See and Convey,,1,How could we improve?,Under difficult working conditions I dont think anything could be improved,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3253 - Q1,NEAS,NEAS S&C 3253,28/01/2022,See and Convey,,1,FFT Why?,"Arrived 25 minutes. Calmed me down, took excellent care of my husband who had obviously had a stroke. Reassured him and treated him so gently even having to get him past a curved stair lift. Time given was at least an hour so it was brilliant when they arrive earlier as I realise the problems at present.",,1.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 3261 - Q2,NEAS,NEAS S&C 3261,28/01/2022,See and Convey,,1,How could we improve?,Exceptional service could not fault them,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3270 - Q1,NEAS,NEAS S&C 3270,29/01/2022,See and Convey,,1,FFT Why?,The 2 girls in the ambulance went above & beyond what was expected. Probably saved my life.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 3278 - Q2,NEAS,NEAS S&C 3278,31/01/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3287 - Q1,NEAS,NEAS S&C 3287,31/01/2022,See and Convey,,1,FFT Why?,"Friendly and knew what they were doing, Helped me and took me to hospital where I was put under observation for a couple of hours then released.",,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3295 - Q2,NEAS,NEAS S&C 3295,31/01/2022,See and Convey,,5,How could we improve?,I will never forget how long it took to come. Arrive sooner when it came the staff I heard saying they did not know he was in so much pain my husband died on 1-1-2022 at 1:41AM with a blood clot going to his lower bowel.,,5.0,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3304 - Q1,NEAS,NEAS S&C 3304,31/01/2022,See and Convey,,4,FFT Why?,Although the operator went through the check list with accuracy the patient was in a great deal of pain and I felt she was impatient. (The first time we called an ambulance it didn't come. Instead after waiting 4 hours a taxi was sent from Sunderland. The patient was in a great deal of pain. It was a long wait. The second time the ambulance came after about 3 hours and the paramedics did check him out before setting off but again it was a long time waiting. We take for granted the whole of the National Health and the ambulance service who at the end of the day can only do their best with the equipment ambulances they have at their disposal.,,4.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3312 - Q2,NEAS,NEAS S&C 3312,31/01/2022,See and Convey,,1,How could we improve?,Out of your control.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3321 - Q1,NEAS,NEAS S&C 3321,31/01/2022,See and Convey,,1,FFT Why?,Arrived ASAP.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3329 - Q2,NEAS,NEAS S&C 3329,02/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3338 - Q1,NEAS,NEAS S&C 3338,10/02/2022,See and Convey,,1,FFT Why?,"Could not fault the service from the call handlers through to the paramedics and the hospital staff. Polite service, friendly and very understanding. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3346 - Q2,NEAS,NEAS S&C 3346,10/02/2022,See and Convey,,7,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3355 - Q1,NEAS,NEAS S&C 3355,10/02/2022,See and Convey,,1,FFT Why?,Because the treatment I received was 1st class.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3363 - Q2,NEAS,NEAS S&C 3363,10/02/2022,See and Convey,,2,How could we improve?,Shorter wait time. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3372 - Q1,NEAS,NEAS S&C 3372,10/02/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3380 - Q2,NEAS,NEAS S&C 3380,10/02/2022,See and Convey,,1,How could we improve?,Nothing all was fabulous,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3389 - Q1,NEAS,NEAS S&C 3389,10/02/2022,See and Convey,,1,FFT Why?,They were brilliant ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3397 - Q2,NEAS,NEAS S&C 3397,10/02/2022,See and Convey,,3,How could we improve?,I think for heart attack patients should have a ambulance within at least halt an hour ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3406 - Q1,NEAS,NEAS S&C 3406,10/02/2022,See and Convey,,1,FFT Why?,"They were here very quickly, were polite and knowledgable. They agreed to take my son to hospital. He was kept on ward and given oxygen and course of steroid ",,2.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3414 - Q2,NEAS,NEAS S&C 3414,11/02/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3423 - Q1,NEAS,NEAS S&C 3423,17/02/2022,See and Convey,,2,FFT Why?,Although the service is under great pressure they made me feel like I was important and I was their only concern.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3431 - Q2,NEAS,NEAS S&C 3431,18/02/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3440 - Q1,NEAS,NEAS S&C 3440,18/02/2022,See and Convey,,1,FFT Why?,They were very helpful. Put meat ease and made me feel at ease ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3448 - Q2,NEAS,NEAS S&C 3448,18/02/2022,See and Convey,,1,How could we improve?,Nothing ypu were perfect thanks k you so mucj,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3457 - Q1,NEAS,NEAS S&C 3457,18/02/2022,See and Convey,,1,FFT Why?,"The crews that attended each time, were kind and considerate. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3465 - Q2,NEAS,NEAS S&C 3465,18/02/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3474 - Q1,NEAS,NEAS S&C 3474,18/02/2022,See and Convey,,1,FFT Why?,Excellent communication from call handler with regards to expected time of arrival of crew and subsequent second call ,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3482 - Q2,NEAS,NEAS S&C 3482,18/02/2022,See and Convey,,2,How could we improve?,One crew of three people disappeared back to the ambulance which was too faraway from the house to get them to come back in. This was very worrying.  Surely one of the three could have stayed with the very ill patient.,,4.0,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3491 - Q1,NEAS,NEAS S&C 3491,18/02/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3499 - Q2,NEAS,NEAS S&C 3499,18/02/2022,See and Convey,,2,How could we improve?,Getting ambulance to arrive more quickly.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3508 - Q1,NEAS,NEAS S&C 3508,18/02/2022,See and Convey,,1,FFT Why?,I requested the ambulance for my elderly uncle who had just been discharged from hospital the day before. He wasn't well and was very confused. They were very good and spent time listening to him and trying to sort out what his problem was. The young trainee paramedic was excellent with him,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3516 - Q2,NEAS,NEAS S&C 3516,18/02/2022,See and Convey,,1,How could we improve?,None ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3525 - Q1,NEAS,NEAS S&C 3525,24/02/2022,See and Convey,,2,FFT Why?,The time it took for the ambulance to arrive was not good however the medics were absolutely superb. I could not fault them at all. ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3533 - Q2,NEAS,NEAS S&C 3533,28/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3542 - Q1,NEAS,NEAS S&C 3542,28/02/2022,See and Convey,,5,FFT Why?,The call handler said a doctor would ring and refused to send an ambulance. The doctor was very unhelpful and refused to believe the OBS that I was telling her - she just kept saying he should phone the ER.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3550 - Q2,NEAS,NEAS S&C 3550,28/02/2022,See and Convey,,1,How could we improve?,Everything was fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3559 - Q1,NEAS,NEAS S&C 3559,28/02/2022,See and Convey,,3,FFT Why?,1st time used 15 mins. 2nd time used 50 mins. 3rd time used 2 hrs 15 mins. 4th time used 50 mins. Time waited when having heart attack.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3567 - Q2,NEAS,NEAS S&C 3567,04/03/2022,See and Convey,,2,How could we improve?,More mental health training ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3576 - Q1,NEAS,NEAS S&C 3576,08/03/2022,See and Convey,,5,FFT Why?,I was advised to make my own way to hospital despite having a heart rate over 180 beats per minute and breathlessness.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3584 - Q2,NEAS,NEAS S&C 3584,08/03/2022,See and Convey,,1,How could we improve?,No ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3593 - Q1,NEAS,NEAS S&C 3593,08/03/2022,See and Convey,,1,FFT Why?,Arrived very quickly.They were very professional and tried too reassure both of us,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3601 - Q2,NEAS,NEAS S&C 3601,08/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3610 - Q1,NEAS,NEAS S&C 3610,08/03/2022,See and Convey,,1,FFT Why?,"Despite delay in ambulance getting to our home, crew kept in touch by telephone until it's arrival. Paramedics were very efficient, and professional.",,3.0,,,,1.0,,1.0,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3618 - Q2,NEAS,NEAS S&C 3618,08/03/2022,See and Convey,,1,How could we improve?,Service was very good - excellent in fact. Especially the last crew. The shorter of the two young men who attended was a special wonderful young man. Crew no2570 . Incident no 25153582,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3627 - Q1,NEAS,NEAS S&C 3627,08/03/2022,See and Convey,,2,FFT Why?,"Medics  very professional. Faced with a life threatening situation ,the 30mins delay for the ambulance to arrive was worrying. ",,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3635 - Q2,NEAS,NEAS S&C 3635,08/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3644 - Q1,NEAS,NEAS S&C 3644,08/03/2022,See and Convey,,1,FFT Why?,There very good ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3652 - Q2,NEAS,NEAS S&C 3652,09/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3661 - Q1,NEAS,NEAS S&C 3661,09/03/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3669 - Q2,NEAS,NEAS S&C 3669,09/03/2022,See and Convey,,1,How could we improve?,Na,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3678 - Q1,NEAS,NEAS S&C 3678,09/03/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3686 - Q2,NEAS,NEAS S&C 3686,09/03/2022,See and Convey,,1,How could we improve?,Couldn't think of anything.  They where very professional in all aspects ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3695 - Q1,NEAS,NEAS S&C 3695,09/03/2022,See and Convey,,2,FFT Why?,Call handlers were efficient yet empathetic ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3703 - Q2,NEAS,NEAS S&C 3703,09/03/2022,See and Convey,,2,How could we improve?,"Try and cut down waiting time for ambulance service ,it can be very worrying when patient unwell waiting for long periods of time for ambulance to arrive ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3712 - Q1,NEAS,NEAS S&C 3712,09/03/2022,See and Convey,,2,FFT Why?,I made the call as a customer in my shop took poorly.The call taker was very calm and dealt with the situation good.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3720 - Q2,NEAS,NEAS S&C 3720,09/03/2022,See and Convey,,1,How could we improve?,I don't think there is anything to be honest.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3729 - Q1,NEAS,NEAS S&C 3729,14/03/2022,See and Convey,,1,FFT Why?,"The couple were really polite and friendly, while examining myself and wife they were telling us what they were doing and why. Very professional ",,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3737 - Q2,NEAS,NEAS S&C 3737,18/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3746 - Q1,NEAS,NEAS S&C 3746,18/03/2022,See and Convey,,1,FFT Why?,I was treated with respect,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3754 - Q2,NEAS,NEAS S&C 3754,18/03/2022,See and Convey,,1,How could we improve?,"Nothing, 100% happy and grateful at the care my mam was given.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3763 - Q1,NEAS,NEAS S&C 3763,18/03/2022,See and Convey,,1,FFT Why?,I was well looked after by the paramedics. They explained everything clearly to me and made sure I was ok ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3771 - Q2,NEAS,NEAS S&C 3771,18/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3780 - Q1,NEAS,NEAS S&C 3780,18/03/2022,See and Convey,,1,FFT Why?,The ambulance took 10 minutes to arrive ( all good ) and they checked my husband over thoroughly! They were very professional! ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3788 - Q2,NEAS,NEAS S&C 3788,18/03/2022,See and Convey,,5,How could we improve?,"Ambulance staff when they did eventually arrive were brilliant but I will be lobbying my MP regarding cuts to essential life or death services, especially give the extortionate rises in Council Tax rates every year. Its not acceptable! ",,3.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3797 - Q1,NEAS,NEAS S&C 3797,18/03/2022,See and Convey,,1,FFT Why?,"They came quickly, were very kind and allowed me to accompany my father to hospital",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 3805 - Q2,NEAS,NEAS S&C 3805,19/03/2022,See and Convey,,1,How could we improve?,Nothing! Outstanding!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3814 - Q1,NEAS,NEAS S&C 3814,25/03/2022,See and Convey,,1,FFT Why?,Very helpful in everyday. A true professional ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3822 - Q2,NEAS,NEAS S&C 3822,25/03/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3831 - Q1,NEAS,NEAS S&C 3831,25/03/2022,See and Convey,,1,FFT Why?,Arrived ahead of estimated time. Staff helpful and professional,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3839 - Q2,NEAS,NEAS S&C 3839,25/03/2022,See and Convey,,1,How could we improve?,Everyone and everything was perfect ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3848 - Q1,NEAS,NEAS S&C 3848,25/03/2022,See and Convey,,1,FFT Why?,People were friendly and helpful throughout ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3856 - Q2,NEAS,NEAS S&C 3856,25/03/2022,See and Convey,,2,How could we improve?,Communication between control room and ambulance personnel  !!!!,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3865 - Q1,NEAS,NEAS S&C 3865,25/03/2022,See and Convey,,1,FFT Why?,"The operator kept me calm, amd efficient.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3873 - Q2,NEAS,NEAS S&C 3873,25/03/2022,See and Convey,,1,How could we improve?,Excellent service by dedicated people,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3882 - Q1,NEAS,NEAS S&C 3882,31/03/2022,See and Convey,,1,FFT Why?,Ambulance arrived quickly.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3890 - Q2,NEAS,NEAS S&C 3890,31/03/2022,See and Convey,,1,How could we improve?,Nothing could have been improved.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3899 - Q1,NEAS,NEAS S&C 3899,31/03/2022,See and Convey,,3,FFT Why?,I lay on the floor for 1 and 1/2 hours before ambulance arrived. I am 90 years of age.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3907 - Q2,NEAS,NEAS S&C 3907,31/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3916 - Q1,NEAS,NEAS S&C 3916,31/03/2022,See and Convey,,1,FFT Why?,Very respondent and professional. Very knowledgeable in critical care and consideration of relatives. Very good. Excellent.,,1.0,,,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 3924 - Q2,NEAS,NEAS S&C 3924,31/03/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3933 - Q1,NEAS,NEAS S&C 3933,07/04/2022,See and Convey,,2,FFT Why?,The job you all do is vital and highly valued but you are greatly under resourced and therefore response times are not what they should be. It is a failing at government level not operator level,,3.0,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3941 - Q2,NEAS,NEAS S&C 3941,07/04/2022,See and Convey,,1,How could we improve?,Nothing was very fast and communication was brilliant with both the call handler and the crew which attendant the property ,,1.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3950 - Q1,NEAS,NEAS S&C 3950,07/04/2022,See and Convey,,1,FFT Why?,They made me feel at ease ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3958 - Q2,NEAS,NEAS S&C 3958,07/04/2022,See and Convey,,1,How could we improve?,Nothing they looked after me ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3967 - Q1,NEAS,NEAS S&C 3967,07/04/2022,See and Convey,,1,FFT Why?,Excellent service start to finish very caring people .,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3975 - Q2,NEAS,NEAS S&C 3975,07/04/2022,See and Convey,,2,How could we improve?,If you were more quicker that would have been great.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3984 - Q1,NEAS,NEAS S&C 3984,07/04/2022,See and Convey,,1,FFT Why?,Quick response & obviously questions are asked to assess how serious the patient is so they can prioritise where to send an ambulance to first,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3992 - Q2,NEAS,NEAS S&C 3992,07/04/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4001 - Q1,NEAS,NEAS S&C 4001,08/04/2022,See and Convey,,1,FFT Why?,Amazing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4009 - Q2,NEAS,NEAS S&C 4009,08/04/2022,See and Convey,,1,How could we improve?,All good ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4018 - Q1,NEAS,NEAS S&C 4018,08/04/2022,See and Convey,,2,FFT Why?,I was kept waiting quite a long time as they weren’t sure whether it was a full emergency. I was in severe pain and couldn’t walk it was an emergency to me.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4026 - Q2,NEAS,NEAS S&C 4026,08/04/2022,See and Convey,,1,How could we improve?,Nothing the service I had was faultless.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4035 - Q1,NEAS,NEAS S&C 4035,08/04/2022,See and Convey,,1,FFT Why?,The girls were just fabulous...absolutely fab,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4043 - Q2,NEAS,NEAS S&C 4043,08/04/2022,See and Convey,,1,How could we improve?,Absouloutly nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4052 - Q1,NEAS,NEAS S&C 4052,08/04/2022,See and Convey,,4,FFT Why?,"I rang for a relative who required immediate medical attention. The operator insisted they must speak to him despite the fact I had explained he was semi  conscious, confused with hypoxia. Trying to get him to speak on the phone caused the call to disconnect so I had to redial. Finally I was told an ambulance would be sent with a wait time of 2 hrs and I would have to collect an AED. I am aware of the pressure the NHS is under and once the paramedics arrived they were efficient and kind.",,3.0,,,,1.0,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4060 - Q2,NEAS,NEAS S&C 4060,08/04/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4069 - Q1,NEAS,NEAS S&C 4069,08/04/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4077 - Q2,NEAS,NEAS S&C 4077,08/04/2022,See and Convey,,1,How could we improve?,They were excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4086 - Q1,NEAS,NEAS S&C 4086,12/04/2022,See and Convey,,1,FFT Why?,The ambulance FAIRLY quickly  I was well pleased Theparamedics got strait on looking for anyProblems  with my heart as that was I thought Was my problem  they took a cardiographer and found  nothing   To me having a heart attack  the paramedics  give a choice of Two Hospitals Sunderland  gen or North TeesTo be assessed,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4094 - Q2,NEAS,NEAS S&C 4094,12/04/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4103 - Q1,NEAS,NEAS S&C 4103,12/04/2022,See and Convey,,1,FFT Why?,Lovely lasses very caring for my nana ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4111 - Q2,NEAS,NEAS S&C 4111,12/04/2022,See and Convey,,1,How could we improve?,No I think it went quite well I know that the nhs is under quite a lot of pressure ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4120 - Q1,NEAS,NEAS S&C 4120,12/04/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4128 - Q2,NEAS,NEAS S&C 4128,12/04/2022,See and Convey,,2,How could we improve?,"When patient is a vulnerable person the carer should be allowed in the ambulance with them, I was not.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 4137 - Q1,NEAS,NEAS S&C 4137,12/04/2022,See and Convey,,2,FFT Why?,The guys were very thourgh with father in law doing all checks,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4145 - Q2,NEAS,NEAS S&C 4145,12/04/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4154 - Q1,NEAS,NEAS S&C 4154,12/04/2022,See and Convey,,1,FFT Why?,The paramedics arrived quickly and were very efficient but friendly and empathetic at the same time. Pneumonia and Sepsis was diagnosed and their speedy efficiency were prime factors in saving my husband’s life and I will be forever grateful. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 4162 - Q2,NEAS,NEAS S&C 4162,12/04/2022,See and Convey,,1,How could we improve?,No comments needed ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4171 - Q1,NEAS,NEAS S&C 4171,15/04/2022,See and Convey,,1,FFT Why?,It's the 1st time a used it and they kept me informed ever step of the way even when they had to put me in a induceddcoma ,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4179 - Q2,NEAS,NEAS S&C 4179,19/04/2022,See and Convey,,2,How could we improve?,Try cut the waiting times. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4188 - Q1,NEAS,NEAS S&C 4188,19/04/2022,See and Convey,,4,FFT Why?,"Far too difficult to get an ambulance when there was clearly a clinical need for one. Initial call, then a call back all too time consuming and answering questions while in distress Is extremely stressful and annoying. ",,5.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4196 - Q2,NEAS,NEAS S&C 4196,19/04/2022,See and Convey,,2,How could we improve?,Waited over 3 hours ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4205 - Q1,NEAS,NEAS S&C 4205,19/04/2022,See and Convey,,2,FFT Why?,There are too many questions it's can be frustrating and pointless when you call. It's also worrying that you're told your situation requires an emergency response yet you wait a long time for help. ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4213 - Q2,NEAS,NEAS S&C 4213,19/04/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4222 - Q1,NEAS,NEAS S&C 4222,19/04/2022,See and Convey,,1,FFT Why?,Very quick response and the paramedics were very good and friendly ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4230 - Q2,NEAS,NEAS S&C 4230,19/04/2022,See and Convey,,2,How could we improve?,Be more supportive when they arrive and quicker service ,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4239 - Q1,NEAS,NEAS S&C 4239,19/04/2022,See and Convey,,1,FFT Why?,They were thorough in the ambulance and polite,,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4247 - Q2,NEAS,NEAS S&C 4247,19/04/2022,See and Convey,,3,How could we improve?,Better updates on expected timescales seems to go from being an age away to within the next ten minutes ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4256 - Q1,NEAS,NEAS S&C 4256,23/04/2022,See and Convey,,1,FFT Why?,I've got severe COPD and needed emergency aid,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4264 - Q2,NEAS,NEAS S&C 4264,26/04/2022,See and Convey,,2,How could we improve?,More ambulances and crew,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4273 - Q1,NEAS,NEAS S&C 4273,26/04/2022,See and Convey,,1,FFT Why?,"My Dad was taken ill at home in a County Durham village while I was visiting from Hampshire and I judged that his symptoms merited urgent medical attention.I was so very grateful for the swift, efficient and professional help from everyone involved in the 999 chain. All kindly and reassuring to Dad and his worried family. Excellent service.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 4281 - Q2,NEAS,NEAS S&C 4281,26/04/2022,See and Convey,,4,How could we improve?,Management should be putting pressure on government for more funding to train more staff to make up for shortage of staff.,,4.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4290 - Q1,NEAS,NEAS S&C 4290,26/04/2022,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4298 - Q2,NEAS,NEAS S&C 4298,26/04/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4307 - Q1,NEAS,NEAS S&C 4307,26/04/2022,See and Convey,,1,FFT Why?,"Emergency services arrived within minutes of my call ending , paramedics were friendly and excellent , they helped the resident feel at ease and important .",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4315 - Q2,NEAS,NEAS S&C 4315,26/04/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4324 - Q1,NEAS,NEAS S&C 4324,26/04/2022,See and Convey,,1,FFT Why?,Very responsive and understanding on the phone ,,2.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4332 - Q2,NEAS,NEAS S&C 4332,26/04/2022,See and Convey,,1,How could we improve?,I was totally satisfied with this involvement with the ambulance service nothing needed to be done differently  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4341 - Q1,NEAS,NEAS S&C 4341,26/04/2022,See and Convey,,1,FFT Why?,Very speedy in arriving and very comforting ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4349 - Q2,NEAS,NEAS S&C 4349,26/04/2022,See and Convey,,1,How could we improve?,Done every thing to ensure my health and safety came first excellent service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4358 - Q1,NEAS,NEAS S&C 4358,30/04/2022,See and Convey,,1,FFT Why?,"Friendly, caring staff.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4366 - Q2,NEAS,NEAS S&C 4366,01/05/2022,See and Convey,,1,How could we improve?,"Nothing at all, we are so lucky to have such an amazing NHS!",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4375 - Q1,NEAS,NEAS S&C 4375,03/05/2022,See and Convey,,1,FFT Why?,The ambulance come within 15 mins was told it could be up to 2 hours I was really surprised they got here as quickly ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4383 - Q2,NEAS,NEAS S&C 4383,03/05/2022,See and Convey,,1,How could we improve?,Ambulance could of been quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4392 - Q1,NEAS,NEAS S&C 4392,03/05/2022,See and Convey,,1,FFT Why?,"Quick response and excellent staff who were efficient, professional, friendly and put my father and the family at ease. ",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4400 - Q2,NEAS,NEAS S&C 4400,03/05/2022,See and Convey,,1,How could we improve?,Nothing excellent service ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4409 - Q1,NEAS,NEAS S&C 4409,03/05/2022,See and Convey,,1,FFT Why?,They were here within 10 minutes and were so lovely and friendly but the person on the phone was a bit sharp and snappy. ,,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4417 - Q2,NEAS,NEAS S&C 4417,03/05/2022,See and Convey,,2,How could we improve?,"It was all down to the one paramedic, maybe he could do with extra training on how to talk to anxious and frightened patients. ",,4.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4426 - Q1,NEAS,NEAS S&C 4426,03/05/2022,See and Convey,,1,FFT Why?,Because the initial phone call was dealt with in an efficient no nonsense manner There where two crews who where very patient understanding and professional ,,1.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4434 - Q2,NEAS,NEAS S&C 4434,03/05/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4443 - Q1,NEAS,NEAS S&C 4443,03/05/2022,See and Convey,,1,FFT Why?,"My 84 year old  mother had a fall outside and suffered a head injury which was bleeding heavily.  I called 999 and the ambulance arrived 2 minutes after.    Staff were excellent and have no complaints whatsoever.  Professional, kind, calmingand truly angels in disguise.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4451 - Q2,NEAS,NEAS S&C 4451,03/05/2022,See and Convey,,1,How could we improve?,Maybe don’t ask if he can write when lying on the floor with a head cut and bleeding ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4460 - Q1,NEAS,NEAS S&C 4460,05/05/2022,See and Convey,,1,FFT Why?,Fast service app around and reassuring staff!,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4468 - Q2,NEAS,NEAS S&C 4468,10/05/2022,See and Convey,,1,How could we improve?,Nothing to be honest,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4477 - Q1,NEAS,NEAS S&C 4477,10/05/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4485 - Q2,NEAS,NEAS S&C 4485,10/05/2022,See and Convey,,2,How could we improve?,in my opinion you need to give your foreign colleuges some training on how to speak to people as i said hes attitude towards myself and the client wasnt very nice he disnt want to take the lady in and tht lady still in hospital now ,,4.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4494 - Q1,NEAS,NEAS S&C 4494,10/05/2022,See and Convey,,2,FFT Why?,I was having a heart attack and the ambulance took nearly 1 hour to attend ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4502 - Q2,NEAS,NEAS S&C 4502,10/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4511 - Q1,NEAS,NEAS S&C 4511,10/05/2022,See and Convey,,1,FFT Why?,"The call handler was great on the phone, she put me at ease very quickly ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4519 - Q2,NEAS,NEAS S&C 4519,10/05/2022,See and Convey,,1,How could we improve?,"Made the sticky pads for the heart monitor the same as they use in the hospital, half the cost.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4528 - Q1,NEAS,NEAS S&C 4528,10/05/2022,See and Convey,,5,FFT Why?,"Paramedic made it as though my wife wasn't poorly.  She had to insist on going to hospital (this really did not please him). Told her it was most probably a trapped nerve. Thank god my wife told me to insist on going to hospital. Another hour to wait for ambulance.  Turned out she had an upper arm DVT. I will be putting in a complaint, if had had listened, my wife could of died.",,5.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 4536 - Q2,NEAS,NEAS S&C 4536,10/05/2022,See and Convey,,1,How could we improve?,nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4545 - Q1,NEAS,NEAS S&C 4545,17/05/2022,See and Convey,,1,FFT Why?,So professional 👏 out within 5mins.they are an assett to our community couldn't do without them Thank-you so much ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4553 - Q2,NEAS,NEAS S&C 4553,17/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4562 - Q1,NEAS,NEAS S&C 4562,17/05/2022,See and Convey,,1,FFT Why?,"Prompt, knowledgable and friendly service",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4570 - Q2,NEAS,NEAS S&C 4570,17/05/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4579 - Q1,NEAS,NEAS S&C 4579,17/05/2022,See and Convey,,1,FFT Why?,The paramedics were excellent and very professional. Put me at ease. Since I was in distress.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4587 - Q2,NEAS,NEAS S&C 4587,17/05/2022,See and Convey,,1,How could we improve?,Everything was perfect ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4596 - Q1,NEAS,NEAS S&C 4596,17/05/2022,See and Convey,,1,FFT Why?,Listen to problems and patient  with in 10 mins had patient stable and help save his life.  Could not fault them ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 4604 - Q2,NEAS,NEAS S&C 4604,17/05/2022,See and Convey,,4,How could we improve?,Speed up  ambulance response times ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4613 - Q1,NEAS,NEAS S&C 4613,24/05/2022,See and Convey,,5,FFT Why?,Ambulance took more than 3 hours to arrive I know your receiving loads of patience but that doesn’t mean you take more than 3 hours? Then what’s the point of if called emergency ? Shocking!!!,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4621 - Q2,NEAS,NEAS S&C 4621,24/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4630 - Q1,NEAS,NEAS S&C 4630,24/05/2022,See and Convey,,1,FFT Why?,"Crew were very reassuring, understanding  and caring from coming into my home to leaving me at hospital.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4638 - Q2,NEAS,NEAS S&C 4638,24/05/2022,See and Convey,,1,How could we improve?,I don't think you could have improved anything!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4647 - Q1,NEAS,NEAS S&C 4647,24/05/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4655 - Q2,NEAS,NEAS S&C 4655,24/05/2022,See and Convey,,1,How could we improve?,N/a,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4664 - Q1,NEAS,NEAS S&C 4664,24/05/2022,See and Convey,,1,FFT Why?,"Paramedics were fantastic and made me feel at ease, considering my blood pressure was sky high. Brilliant service ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4672 - Q2,NEAS,NEAS S&C 4672,24/05/2022,See and Convey,,1,How could we improve?,The ambulance has terrible suspension as to be uncomfortable,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4681 - Q1,NEAS,NEAS S&C 4681,24/05/2022,See and Convey,,2,FFT Why?,The paramedics were very attentive to the patient,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4689 - Q2,NEAS,NEAS S&C 4689,24/05/2022,See and Convey,,2,How could we improve?,Got there sooner!! Estimated arrival time of over an hour for “an emergency “ is shocking to say the least ,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4698 - Q1,NEAS,NEAS S&C 4698,24/05/2022,See and Convey,,3,FFT Why?,The time waiting for the ambulance to arrive.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4706 - Q2,NEAS,NEAS S&C 4706,25/05/2022,See and Convey,,1,How could we improve?,None,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4715 - Q1,NEAS,NEAS S&C 4715,31/05/2022,See and Convey,,1,FFT Why?,The response Team was efficient.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4723 - Q2,NEAS,NEAS S&C 4723,31/05/2022,See and Convey,,1,How could we improve?,Not very much.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4732 - Q1,NEAS,NEAS S&C 4732,31/05/2022,See and Convey,,1,FFT Why?,I was well looked after very caring and good at their jobs.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4740 - Q2,NEAS,NEAS S&C 4740,31/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4749 - Q1,NEAS,NEAS S&C 4749,31/05/2022,See and Convey,,6,FFT Why?,Neighbour phoned for me.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4757 - Q2,NEAS,NEAS S&C 4757,31/05/2022,See and Convey,,1,How could we improve?,"As I was in and out of consciousness, I can’t really say, but felt all was at its best.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4766 - Q1,NEAS,NEAS S&C 4766,31/05/2022,See and Convey,,1,FFT Why?,During a period of great pressure on ambulance services I didn't have to wait very long.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4774 - Q2,NEAS,NEAS S&C 4774,31/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4783 - Q1,NEAS,NEAS S&C 4783,31/05/2022,See and Convey,,1,FFT Why?,The crew were very professional and talked you through everything they were doing.,,2.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4791 - Q2,NEAS,NEAS S&C 4791,31/05/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4800 - Q1,NEAS,NEAS S&C 4800,31/05/2022,See and Convey,,5,FFT Why?,Waiting time over 3 hrs.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4808 - Q2,NEAS,NEAS S&C 4808,31/05/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4817 - Q1,NEAS,NEAS S&C 4817,31/05/2022,See and Convey,,1,FFT Why?,"The service was professional, courteous, and provided promptly.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4825 - Q2,NEAS,NEAS S&C 4825,31/05/2022,See and Convey,,1,How could we improve?,nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4834 - Q1,NEAS,NEAS S&C 4834,31/05/2022,See and Convey,,1,FFT Why?,From call handler to ambulance going to hospital amazing care given,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4842 - Q2,NEAS,NEAS S&C 4842,31/05/2022,See and Convey,,1,How could we improve?,Nothing for me ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4851 - Q1,NEAS,NEAS S&C 4851,31/05/2022,See and Convey,,2,FFT Why?,Paramedics were very attentive and helpful ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4859 - Q2,NEAS,NEAS S&C 4859,31/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4868 - Q1,NEAS,NEAS S&C 4868,31/05/2022,See and Convey,,1,FFT Why?,"Arrived quickly, friendly & reassuring ",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4876 - Q2,NEAS,NEAS S&C 4876,31/05/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4885 - Q1,NEAS,NEAS S&C 4885,31/05/2022,See and Convey,,1,FFT Why?,Ambulance arrived in less than 1hr & were very good ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4893 - Q2,NEAS,NEAS S&C 4893,07/06/2022,See and Convey,,1,How could we improve?,Maybe have a softer ride lol. 😊,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4902 - Q1,NEAS,NEAS S&C 4902,07/06/2022,See and Convey,,2,FFT Why?,"Good response,very happy with service ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4910 - Q2,NEAS,NEAS S&C 4910,07/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4919 - Q1,NEAS,NEAS S&C 4919,07/06/2022,See and Convey,,1,FFT Why?,We did not have to wait too long. The crew were lovely.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4927 - Q2,NEAS,NEAS S&C 4927,07/06/2022,See and Convey,,2,How could we improve?,See previous ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4936 - Q1,NEAS,NEAS S&C 4936,07/06/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4944 - Q2,NEAS,NEAS S&C 4944,07/06/2022,See and Convey,,5,How could we improve?,Faster,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4953 - Q1,NEAS,NEAS S&C 4953,07/06/2022,See and Convey,,1,FFT Why?,Call was answered very quickly call handler was very helpful and was told ambulance would arrive within 60-90 minutes but it arrived in about 45minutes,,2.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4961 - Q2,NEAS,NEAS S&C 4961,07/06/2022,See and Convey,,1,How could we improve?,Everything was done with professional reassurance ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4970 - Q1,NEAS,NEAS S&C 4970,07/06/2022,See and Convey,,1,FFT Why?,"They were very prompt,efficient and proffesional 👍",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4978 - Q2,NEAS,NEAS S&C 4978,11/06/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4987 - Q1,NEAS,NEAS S&C 4987,14/06/2022,See and Convey,,2,FFT Why?,Have had to call them out a few times recently and they’ve always arrived fairly quickly and have always been helpful and not judged me. ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4995 - Q2,NEAS,NEAS S&C 4995,14/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5004 - Q1,NEAS,NEAS S&C 5004,14/06/2022,See and Convey,,1,FFT Why?,The staff on the phone to the crew that arrived were polite and helpful the were quick and efficient ,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5012 - Q2,NEAS,NEAS S&C 5012,14/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5021 - Q1,NEAS,NEAS S&C 5021,14/06/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5029 - Q2,NEAS,NEAS S&C 5029,14/06/2022,See and Convey,,1,How could we improve?,Don't think anything could of been better,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5038 - Q1,NEAS,NEAS S&C 5038,14/06/2022,See and Convey,,1,FFT Why?,Caring and supportive for ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5046 - Q2,NEAS,NEAS S&C 5046,14/06/2022,See and Convey,,1,How could we improve?,All okay,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5055 - Q1,NEAS,NEAS S&C 5055,21/06/2022,See and Convey,,1,FFT Why?,Absolutely brilliant. Lovely crew couldn’t fault them at all. I would like to pass our heartfelt thanks and appreciation to the crew who attended my mam - Crew ID no: FS11. Thank you both very much,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5063 - Q2,NEAS,NEAS S&C 5063,21/06/2022,See and Convey,,2,How could we improve?,2 hour wait for them to arrive. ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5072 - Q1,NEAS,NEAS S&C 5072,21/06/2022,See and Convey,,1,FFT Why?,Arrived quicker than expected . Ambulance crew fantastic,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5080 - Q2,NEAS,NEAS S&C 5080,21/06/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5089 - Q1,NEAS,NEAS S&C 5089,21/06/2022,See and Convey,,1,FFT Why?,Arrived quickly. Very professional and thorough ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5097 - Q2,NEAS,NEAS S&C 5097,21/06/2022,See and Convey,,1,How could we improve?,I don’t think I can think of anything that could of made the experience better for me. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5106 - Q1,NEAS,NEAS S&C 5106,21/06/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5114 - Q2,NEAS,NEAS S&C 5114,21/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5123 - Q1,NEAS,NEAS S&C 5123,21/06/2022,See and Convey,,1,FFT Why?,High priority ambulance arrived quickly and the staff were professional and swift with helping out my dad.,,1.0,,,,1.0,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5131 - Q2,NEAS,NEAS S&C 5131,21/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5140 - Q1,NEAS,NEAS S&C 5140,28/06/2022,See and Convey,,1,FFT Why?,ambulance staff were very professional and reasuring ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5148 - Q2,NEAS,NEAS S&C 5148,29/06/2022,See and Convey,,1,How could we improve?,Borderline stroke so stroke team were not informed.  Procedures have now been changed.,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5157 - Q1,NEAS,NEAS S&C 5157,29/06/2022,See and Convey,,2,FFT Why?,The service from the crew was excellent but waited 4.5 hours for potential stroke.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5165 - Q2,NEAS,NEAS S&C 5165,29/06/2022,See and Convey,,1,How could we improve?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5174 - Q1,NEAS,NEAS S&C 5174,29/06/2022,See and Convey,,1,FFT Why?,"They were courteoys, concerned and efficient",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5182 - Q2,NEAS,NEAS S&C 5182,29/06/2022,See and Convey,,1,How could we improve?,Everything was great and my friend had excellent care exactly when she needed it .,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5191 - Q1,NEAS,NEAS S&C 5191,29/06/2022,See and Convey,,1,FFT Why?,Call handlers both good and helpful. Ambulance very professional and reassuring ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5199 - Q2,NEAS,NEAS S&C 5199,29/06/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5208 - Q1,NEAS,NEAS S&C 5208,29/06/2022,See and Convey,,2,FFT Why?,Sometimes come quick sometimes slow ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5216 - Q2,NEAS,NEAS S&C 5216,29/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5225 - Q1,NEAS,NEAS S&C 5225,30/06/2022,See and Convey,,1,FFT Why?,"I am writing this on behalf of my father, who had broken his hip. The care home called ambulance. The care received from ambulance was fantastic.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5233 - Q2,NEAS,NEAS S&C 5233,30/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5242 - Q1,NEAS,NEAS S&C 5242,30/06/2022,See and Convey,,1,FFT Why?,Could not fault service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5250 - Q2,NEAS,NEAS S&C 5250,30/06/2022,See and Convey,,7,How could we improve?,All I remember is nothing more could have been done better. ****,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5259 - Q1,NEAS,NEAS S&C 5259,30/06/2022,See and Convey,,2,FFT Why?,Having called an ambulance for a heart problem. I only waited for about 15 minutes.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5267 - Q2,NEAS,NEAS S&C 5267,30/06/2022,See and Convey,,1,How could we improve?,"I couldn’t have asked for more, I was on my own and felt very calm and cared for as well as confident of the staff's ability.",,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5276 - Q1,NEAS,NEAS S&C 5276,04/07/2022,See and Convey,,1,FFT Why?,"They came quickly and were very polite, helpful. ",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5284 - Q2,NEAS,NEAS S&C 5284,06/07/2022,See and Convey,,3,How could we improve?,Waiting times,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5293 - Q1,NEAS,NEAS S&C 5293,06/07/2022,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5301 - Q2,NEAS,NEAS S&C 5301,06/07/2022,See and Convey,,1,How could we improve?,The guys were great,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5310 - Q1,NEAS,NEAS S&C 5310,06/07/2022,See and Convey,,2,FFT Why?,Didn’t feel too confident in call handler but was then contacted by nurse practitioner who was good and ambulance crew arrived quickly and were excellent ,,3.0,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5318 - Q2,NEAS,NEAS S&C 5318,06/07/2022,See and Convey,,1,How could we improve?,Nothing more …Absolutely 100 percent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5327 - Q1,NEAS,NEAS S&C 5327,06/07/2022,See and Convey,,1,FFT Why?,Very fast response on this occasion. Which I was very surprised at. Because of my last use of the ambulance service. I actually had to wait 4 hrs and ten minutes. While having chest pain. With a cardiac history. Made me quite worried and anxious. But on this last occasion only 20 minutes wait time ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5335 - Q2,NEAS,NEAS S&C 5335,06/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5344 - Q1,NEAS,NEAS S&C 5344,06/07/2022,See and Convey,,1,FFT Why?,My 1 year old daughter needed an ambulance twice in one week and all of the staff were absolutely amazing with her and my other daughter when in the house! Amazing x,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5352 - Q2,NEAS,NEAS S&C 5352,10/07/2022,See and Convey,,1,How could we improve?,Nothing. Service was first class,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5361 - Q1,NEAS,NEAS S&C 5361,12/07/2022,See and Convey,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5369 - Q2,NEAS,NEAS S&C 5369,12/07/2022,See and Convey,,1,How could we improve?,On this occasion there was nothing I could say that could have been done better ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5378 - Q1,NEAS,NEAS S&C 5378,12/07/2022,See and Convey,,2,FFT Why?,Very thorough in investigating symptoms. ECG x2 Blood sugar checkNeurological check in case of tia or stroke ,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5386 - Q2,NEAS,NEAS S&C 5386,12/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5395 - Q1,NEAS,NEAS S&C 5395,12/07/2022,See and Convey,,1,FFT Why?,The crew were Brilliant very helpful in everything they did,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5403 - Q2,NEAS,NEAS S&C 5403,12/07/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5412 - Q1,NEAS,NEAS S&C 5412,12/07/2022,See and Convey,,5,FFT Why?,Waiting for 2hrs for the ambulance to arrive when patient suffers with cardio myopathy and could not breathe ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5420 - Q2,NEAS,NEAS S&C 5420,12/07/2022,See and Convey,,1,How could we improve?,n/A,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5429 - Q1,NEAS,NEAS S&C 5429,12/07/2022,See and Convey,,1,FFT Why?,I was taken care off from the minute I rang 999. By everyone ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5437 - Q2,NEAS,NEAS S&C 5437,15/07/2022,See and Convey,,1,How could we improve?,Everything was perfect,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5446 - Q1,NEAS,NEAS S&C 5446,19/07/2022,See and Convey,,1,FFT Why?,"Fast response, amazing paramedics, friendly, professional, supportive, reassuring ",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5454 - Q2,NEAS,NEAS S&C 5454,19/07/2022,See and Convey,,1,How could we improve?,Absolutely nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5463 - Q1,NEAS,NEAS S&C 5463,19/07/2022,See and Convey,,1,FFT Why?,Very professional ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5471 - Q2,NEAS,NEAS S&C 5471,19/07/2022,See and Convey,,2,How could we improve?,Response time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5480 - Q1,NEAS,NEAS S&C 5480,19/07/2022,See and Convey,,1,FFT Why?,"Rapid response, excellent level of care and attention during the journey, courtesy and compassion of the staff",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5488 - Q2,NEAS,NEAS S&C 5488,19/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5497 - Q1,NEAS,NEAS S&C 5497,19/07/2022,See and Convey,,1,FFT Why?,I found both the telephone operator and the paramedics were professional and  friendly in there aproch both listening and responding in a calm and friendly manner and informative also ,,1.0,,,,1.0,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5505 - Q2,NEAS,NEAS S&C 5505,19/07/2022,See and Convey,,1,How could we improve?,"From my own personal experience, maybe a quicker response time although I didn't wait as long as I expected too. ",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5514 - Q1,NEAS,NEAS S&C 5514,19/07/2022,See and Convey,,1,FFT Why?,The paramedic was really helpful and reassuring as I was having an asthma attack. She kept checking on me till the ambulance arrived. ,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5522 - Q2,NEAS,NEAS S&C 5522,19/07/2022,See and Convey,,1,How could we improve?,Nothing they were good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5531 - Q1,NEAS,NEAS S&C 5531,24/07/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5539 - Q2,NEAS,NEAS S&C 5539,27/07/2022,See and Convey,,1,How could we improve?,Nothing. They did amazing when the service is so busy. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5548 - Q1,NEAS,NEAS S&C 5548,27/07/2022,See and Convey,,1,FFT Why?,Arrived in around 10minutes very prompt.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5556 - Q2,NEAS,NEAS S&C 5556,27/07/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5565 - Q1,NEAS,NEAS S&C 5565,27/07/2022,See and Convey,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5573 - Q2,NEAS,NEAS S&C 5573,27/07/2022,See and Convey,,4,How could we improve?,"Just get to patients quicker, emoly more staff",,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5582 - Q1,NEAS,NEAS S&C 5582,27/07/2022,See and Convey,,1,FFT Why?,The ambulance arrived very quick and the medics were excellent,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5590 - Q2,NEAS,NEAS S&C 5590,27/07/2022,See and Convey,,1,How could we improve?,Nothing except the operator needing to speak to the patient who was struggling to speak but wouldn't take no for an answer but that was the control room staff not the medical personnel ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5599 - Q1,NEAS,NEAS S&C 5599,27/07/2022,See and Convey,,2,FFT Why?,"Crew were excellent, response time not so much.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5607 - Q2,NEAS,NEAS S&C 5607,27/07/2022,See and Convey,,1,How could we improve?,Absolutely nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5616 - Q1,NEAS,NEAS S&C 5616,27/07/2022,See and Convey,,1,FFT Why?,Kept me updated fast print service very helpful and gave me advice and support also assisted me all the way from beginning to end. I really appreciate and thank them.,,1.0,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5624 - Q2,NEAS,NEAS S&C 5624,27/07/2022,See and Convey,,1,How could we improve?,"I really can't think of anything to make the service better, because it's 100 percent brilliant.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5633 - Q1,NEAS,NEAS S&C 5633,29/07/2022,See and Convey,,5,FFT Why?,I was asked to call the doctor however the doctor told me to call fir an ambulance. I ending up going to A & E with my 88 year old mother with a 12 hours wait before a bed could be found for her.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5641 - Q2,NEAS,NEAS S&C 5641,31/07/2022,See and Convey,,4,How could we improve?,The treatment I received was good. My disappointment was in the time it took for the ambulance to arrive.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 5650 - Q1,NEAS,NEAS S&C 5650,31/07/2022,See and Convey,,1,FFT Why?,"Paramedics very helpful, polite, friendly very calming. Nothing too much for them. Patient.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5658 - Q2,NEAS,NEAS S&C 5658,31/07/2022,See and Convey,,1,How could we improve?,Turned up quicker.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5667 - Q1,NEAS,NEAS S&C 5667,31/07/2022,See and Convey,,1,FFT Why?,Great paramedics made it very helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5675 - Q2,NEAS,NEAS S&C 5675,01/08/2022,See and Convey,,1,How could we improve?,Hard to find any faults.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5684 - Q1,NEAS,NEAS S&C 5684,01/08/2022,See and Convey,,1,FFT Why?,"Arrived very promptly, were very sympathetic and helpful.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5692 - Q2,NEAS,NEAS S&C 5692,02/08/2022,See and Convey,,5,How could we improve?,Got to him quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5701 - Q1,NEAS,NEAS S&C 5701,02/08/2022,See and Convey,,1,FFT Why?,Arrived earlier than expected and wholly professional throughout.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5709 - Q2,NEAS,NEAS S&C 5709,02/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5718 - Q1,NEAS,NEAS S&C 5718,02/08/2022,See and Convey,,1,FFT Why?,Arrived within half and hour of our call and the ambulance workers were calm and professional ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5726 - Q2,NEAS,NEAS S&C 5726,02/08/2022,See and Convey,,3,How could we improve?,Attended quickly ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5735 - Q1,NEAS,NEAS S&C 5735,02/08/2022,See and Convey,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5743 - Q2,NEAS,NEAS S&C 5743,02/08/2022,See and Convey,,2,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5752 - Q1,NEAS,NEAS S&C 5752,02/08/2022,See and Convey,,1,FFT Why?,Courteous and caring. Extremely thorough.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5760 - Q2,NEAS,NEAS S&C 5760,02/08/2022,See and Convey,,2,How could we improve?,Faster service,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5769 - Q1,NEAS,NEAS S&C 5769,02/08/2022,See and Convey,,1,FFT Why?,"Excellent service and very helpful.reliable,arrived within 1hour.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5777 - Q2,NEAS,NEAS S&C 5777,04/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5786 - Q1,NEAS,NEAS S&C 5786,09/08/2022,See and Convey,,1,FFT Why?,Excellent response time and care given ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5794 - Q2,NEAS,NEAS S&C 5794,09/08/2022,See and Convey,,1,How could we improve?,N/a,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5803 - Q1,NEAS,NEAS S&C 5803,09/08/2022,See and Convey,,1,FFT Why?,Brilliant service saved my mams life,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 5811 - Q2,NEAS,NEAS S&C 5811,09/08/2022,See and Convey,,2,How could we improve?,"As previous after stating which emergency, I waited minutes for the call to be answered. Which could be the difference between life and death. ",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5820 - Q1,NEAS,NEAS S&C 5820,09/08/2022,See and Convey,,1,FFT Why?,Very prompt and really helpful ambulance personal,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5828 - Q2,NEAS,NEAS S&C 5828,09/08/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5837 - Q1,NEAS,NEAS S&C 5837,09/08/2022,See and Convey,,2,FFT Why?,Reassuring paramedics. Dealt with situation calmly and effectively. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5845 - Q2,NEAS,NEAS S&C 5845,09/08/2022,See and Convey,,2,How could we improve?,Kept me informed accurately and truthfully ,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5854 - Q1,NEAS,NEAS S&C 5854,09/08/2022,See and Convey,,2,FFT Why?,The staff on the switchboard kept me up to date with progress and the paramedics were very kind and helpful ,,2.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5862 - Q2,NEAS,NEAS S&C 5862,09/08/2022,See and Convey,,1,How could we improve?,Was excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5871 - Q1,NEAS,NEAS S&C 5871,16/08/2022,See and Convey,,1,FFT Why?,I received more care from the paramedics than I did the hospital ,,3.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5879 - Q2,NEAS,NEAS S&C 5879,16/08/2022,See and Convey,,1,How could we improve?,Timescale was a little long but obviously a busy service ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5888 - Q1,NEAS,NEAS S&C 5888,16/08/2022,See and Convey,,1,FFT Why?,Paramedics where lovely made patient feel safe ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5896 - Q2,NEAS,NEAS S&C 5896,16/08/2022,See and Convey,,2,How could we improve?,"The actual ambulance service was spot on , the only thing wrong is the pressure the paramedics are under. Ours were right out of the way to come to us and radio never stopped for other patients , also they are stressed with making decisions about who goes to hospital as the hospitals are so busy , More help is needed for Paramedics and they should be more valued , ",,3.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5905 - Q1,NEAS,NEAS S&C 5905,16/08/2022,See and Convey,,1,FFT Why?,Very polite and professional they put you at ease when you are feeling anxious.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5913 - Q2,NEAS,NEAS S&C 5913,16/08/2022,See and Convey,,3,How could we improve?,"Just got to us earlier, tho we realise the problem is not with the ambulance service but caused by the public ringing for ambulances instead of getting to hospital themselves when this is possible",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5922 - Q1,NEAS,NEAS S&C 5922,16/08/2022,See and Convey,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5930 - Q2,NEAS,NEAS S&C 5930,16/08/2022,See and Convey,,1,How could we improve?,Can’t think of anything ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5939 - Q1,NEAS,NEAS S&C 5939,16/08/2022,See and Convey,,1,FFT Why?,Quick response and knowledgeable staff,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5947 - Q2,NEAS,NEAS S&C 5947,24/08/2022,See and Convey,,3,How could we improve?,Ambulance here quicker ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5956 - Q1,NEAS,NEAS S&C 5956,24/08/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5964 - Q2,NEAS,NEAS S&C 5964,24/08/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5973 - Q1,NEAS,NEAS S&C 5973,24/08/2022,See and Convey,,1,FFT Why?,"Superfast at getting to us, very professional ",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5981 - Q2,NEAS,NEAS S&C 5981,24/08/2022,See and Convey,,1,How could we improve?,No,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5990 - Q1,NEAS,NEAS S&C 5990,24/08/2022,See and Convey,,2,FFT Why?,"Longer wait than ideal because of weight of calls, but otherwise service was excellent. ",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5998 - Q2,NEAS,NEAS S&C 5998,24/08/2022,See and Convey,,2,How could we improve?,NOTHINGTHANK YOU ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6007 - Q1,NEAS,NEAS S&C 6007,24/08/2022,See and Convey,,1,FFT Why?,From initial call to arrival was kept upto date with progress.,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6015 - Q2,NEAS,NEAS S&C 6015,24/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6024 - Q1,NEAS,NEAS S&C 6024,24/08/2022,See and Convey,,1,FFT Why?,Prompt and caring or my husband.  The crew werecalm and professional which was a great help to us both ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6032 - Q2,NEAS,NEAS S&C 6032,29/08/2022,See and Convey,,6,How could we improve?,"We are aware of the situation in regard to admitting patients at the hospital tying up ambulances and crews for hours. Need to review the admittance process, to release crews quicker.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 6041 - Q1,NEAS,NEAS S&C 6041,30/08/2022,See and Convey,,1,FFT Why?,Made to feel comfortable and they were very professional ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6049 - Q2,NEAS,NEAS S&C 6049,30/08/2022,See and Convey,,2,How could we improve?,Employ more staff and stop putting stress on staff that are already employed ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6058 - Q1,NEAS,NEAS S&C 6058,30/08/2022,See and Convey,,1,FFT Why?,"The ambulance service was brilliant.Did not have to wait too long.I did not wait long for the ambulance.The wait time at hospital was long. 4 hours on tarmac, 3.5 hours at the entrance of A and E. The paramedics remained with me for approx 7 hours before they handed me over to hospital staff",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 6066 - Q2,NEAS,NEAS S&C 6066,30/08/2022,See and Convey,,1,How could we improve?,Not really. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6075 - Q1,NEAS,NEAS S&C 6075,30/08/2022,See and Convey,,1,FFT Why?,Thought we had to wait 60 to 90 minutes. We waited 15. Quick response arrived first checked my wife as soon after  he asked for paramedics they came shortly after. Checked her then took her to hospital. She had collapsed lung. Well done to all involved ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6083 - Q2,NEAS,NEAS S&C 6083,30/08/2022,See and Convey,,2,How could we improve?,Getting there before the hour,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6092 - Q1,NEAS,NEAS S&C 6092,30/08/2022,See and Convey,,1,FFT Why?,Very quick responce,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6100 - Q2,NEAS,NEAS S&C 6100,30/08/2022,See and Convey,,1,How could we improve?,There’s nothing I can say what could’ve been done better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6109 - Q1,NEAS,NEAS S&C 6109,30/08/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6117 - Q2,NEAS,NEAS S&C 6117,31/08/2022,See and Convey,,2,How could we improve?,I did feel the 999 ambulance could have been more helpful. Kept asking how many mug fulls of blood have you lost! My kitchen was like a blood bath and sink was filling up fast. I said I didn't have a measuring jug handy?,,4.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6126 - Q1,NEAS,NEAS S&C 6126,31/08/2022,See and Convey,,1,FFT Why?,Pleasant and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6134 - Q2,NEAS,NEAS S&C 6134,07/09/2022,See and Convey,,1,How could we improve?,Not a thing. Perfect. 🙏🏻,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6143 - Q1,NEAS,NEAS S&C 6143,07/09/2022,See and Convey,,1,FFT Why?,Thay we’re very attentive and quick to respond ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6151 - Q2,NEAS,NEAS S&C 6151,07/09/2022,See and Convey,,1,How could we improve?,None ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6160 - Q1,NEAS,NEAS S&C 6160,07/09/2022,See and Convey,,1,FFT Why?,The ambulance was fairly prompt but the crew were exceptional and couldn't have been better. Rather than take me to a and e they contacted the ward I had been discharged from and took me there direct  thank you ,,1.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6168 - Q2,NEAS,NEAS S&C 6168,07/09/2022,See and Convey,,1,How could we improve?,It was a shame that they had to wait for a while to hand over when they could have been looking after someone else,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 6177 - Q1,NEAS,NEAS S&C 6177,07/09/2022,See and Convey,,1,FFT Why?,Because the ambulance arrived within 2 mins and they crew were very attentive ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6185 - Q2,NEAS,NEAS S&C 6185,07/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6194 - Q1,NEAS,NEAS S&C 6194,07/09/2022,See and Convey,,1,FFT Why?,The paramedics that came to see to my mam were amazing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6202 - Q2,NEAS,NEAS S&C 6202,07/09/2022,See and Convey,,3,How could we improve?,More professional. Ecg machine not working and there was more concern about that than giving pain relief and getting patient to hospital. ,,5.0,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6211 - Q1,NEAS,NEAS S&C 6211,07/09/2022,See and Convey,,1,FFT Why?,Staff very helpful ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6219 - Q2,NEAS,NEAS S&C 6219,14/09/2022,See and Convey,,1,How could we improve?,Waiting times in A&E hold up calls to help public. [unreadable] ambulance crews do their upmost to make sure that whilst waiting for attention the patient get full support. ,,3.0,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6228 - Q1,NEAS,NEAS S&C 6228,14/09/2022,See and Convey,,1,FFT Why?,Helpful staff all the way through from phone call to paramedics arriving ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6236 - Q2,NEAS,NEAS S&C 6236,14/09/2022,See and Convey,,1,How could we improve?,We were more than satisfied with the service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6245 - Q1,NEAS,NEAS S&C 6245,14/09/2022,See and Convey,,7,FFT Why?,Excellent very good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6253 - Q2,NEAS,NEAS S&C 6253,14/09/2022,See and Convey,,1,How could we improve?,Nothing.  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6262 - Q1,NEAS,NEAS S&C 6262,14/09/2022,See and Convey,,1,FFT Why?,Didn't have to wait long Personally very professional ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6270 - Q2,NEAS,NEAS S&C 6270,14/09/2022,See and Convey,,1,How could we improve?,Nothing you always do your very best ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6279 - Q1,NEAS,NEAS S&C 6279,14/09/2022,See and Convey,,1,FFT Why?,"The operator on the phone when I called about a lady that fell was excellent, very helpful and asked the right questions to get the lady help as soon as possible ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6287 - Q2,NEAS,NEAS S&C 6287,14/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6296 - Q1,NEAS,NEAS S&C 6296,14/09/2022,See and Convey,,1,FFT Why?,The ambulance people were so kind and concerned as I’m old. Couldn’t make any complaints. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6304 - Q2,NEAS,NEAS S&C 6304,14/09/2022,See and Convey,,1,How could we improve?,if possible waiting time can be reduced,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6313 - Q1,NEAS,NEAS S&C 6313,21/09/2022,See and Convey,,1,FFT Why?,We were in emergency situation,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6321 - Q2,NEAS,NEAS S&C 6321,21/09/2022,See and Convey,,1,How could we improve?,Nothing couldn't have been better ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6330 - Q1,NEAS,NEAS S&C 6330,21/09/2022,See and Convey,,1,FFT Why?,Great care and professional service.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6338 - Q2,NEAS,NEAS S&C 6338,21/09/2022,See and Convey,,5,How could we improve?,Have a ambulance turn up,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6347 - Q1,NEAS,NEAS S&C 6347,21/09/2022,See and Convey,,2,FFT Why?,They responded well and made sure I got the right care,,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6355 - Q2,NEAS,NEAS S&C 6355,21/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6364 - Q1,NEAS,NEAS S&C 6364,21/09/2022,See and Convey,,1,FFT Why?,Very quick and vey professional tge lady was amazing ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6372 - Q2,NEAS,NEAS S&C 6372,21/09/2022,See and Convey,,1,How could we improve?,I could not have been treated any better even with  ten technicians in attendance. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6381 - Q1,NEAS,NEAS S&C 6381,21/09/2022,See and Convey,,1,FFT Why?,Very efficient and friendly staff,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6389 - Q2,NEAS,NEAS S&C 6389,23/09/2022,See and Convey,,1,How could we improve?,"Nothing, you were amazing!",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6398 - Q1,NEAS,NEAS S&C 6398,28/09/2022,See and Convey,,1,FFT Why?,They talked through everything that I needed to do for my friend. They were very thorough and clear,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6406 - Q2,NEAS,NEAS S&C 6406,28/09/2022,See and Convey,,1,How could we improve?,Everything was good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6415 - Q1,NEAS,NEAS S&C 6415,28/09/2022,See and Convey,,1,FFT Why?,Very efficient and knowledgeable crew.,,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6423 - Q2,NEAS,NEAS S&C 6423,28/09/2022,See and Convey,,1,How could we improve?,Nothing at all they were amazing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6432 - Q1,NEAS,NEAS S&C 6432,28/09/2022,See and Convey,,2,FFT Why?,I think the service from the staff on the phone lines and the ambulance staff were fantastic ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6440 - Q2,NEAS,NEAS S&C 6440,28/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6449 - Q1,NEAS,NEAS S&C 6449,28/09/2022,See and Convey,,1,FFT Why?,"I'm a First Aider in Retail Security, I called the ambulance for a customer.  The Ambulance Service always gives a fantastic service, I hold them in huge respect. They're often under pressure and prioritise constantly, my patient was in an enormous amount of pain with a suspected dislocated shoulder, they were amazing with her and got her off to hospital very quickly after arrival. Thank you so much.",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6457 - Q2,NEAS,NEAS S&C 6457,30/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6466 - Q1,NEAS,NEAS S&C 6466,30/09/2022,See and Convey,,1,FFT Why?,"Speedy response, very knowledgeable staff showed great empathy, kept informed.",,1.0,,,,1.0,,,,1.0,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6474 - Q2,NEAS,NEAS S&C 6474,30/09/2022,See and Convey,,1,How could we improve?,Nothing. Very satisfied.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 45 - Q1,NHFT,NHFT 45,02/06/2021,Community health services,Nottingham West,1,What could we do better?,"The stroke team should have been engaged from the hospital before I was discharged, so the support and rehabilitation could have commenced from me getting back home.",,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 45 - Q2,NHFT,NHFT 45,02/06/2021,Community health services,Nottingham West,1,What was good?,"The care I received was excellent. The exercises were explained well and really helped with my recovery, and improved my strength and balance. I especially enjoyed going for a walk outside. When I had a question, they listened to me, and were able to introduce another exercise to resolve the issue.",,1.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,
+NHFT 53 - Q1,NHFT,NHFT 53,07/06/2021,Community health services,Specialist services,1,What could we do better?,Only that other participants sometimes had background sounds.,,4.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 53 - Q2,NHFT,NHFT 53,07/06/2021,Community health services,Specialist services,1,What was good?,It was an interesting and informative course. I learned a great deal and I intend to implement the suggestions made.,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 61 - Q1,NHFT,NHFT 61,15/06/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 61 - Q2,NHFT,NHFT 61,15/06/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The staff on the ward are good, my stay as been ok. The activities on the ward are good, and so are the walks off the ward. Lots of things to do on the ward.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0
+NHFT 69 - Q1,NHFT,NHFT 69,16/06/2021,Community health services,Specialist services,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 69 - Q2,NHFT,NHFT 69,16/06/2021,Community health services,Specialist services,2,What was good?,Understanding & helpful practitioner.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 07 - Q1,NHFT,NHFT 07,18/06/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 07 - Q2,NHFT,NHFT 07,18/06/2021,Community health services,Children and young people,1,What was good?,I was given the chance to express any concerns.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 72 - Q1,NHFT,NHFT 72,19/06/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"What an awful, awful letter to receive. Aripiprazole does cause weight gain. So it's ill informed. They want to reduce my antidepressants that keep me stable. So it's dangerous. And also, they blamed past alcohol usage on my weight gain. They blamed me and made me feel awful about myself, which is also dangerous. Further, I requested topiramate as a mood stabiliser for my manic episodes, as well as for my antipsychotics induced weight gain. My mania has not been addressed at all, and I've been suffering since January.",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 72 - Q2,NHFT,NHFT 72,19/06/2021,Local partnerships- MH,Adult mental health,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 19 - Q1,NHFT,NHFT 19,23/06/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 19 - Q2,NHFT,NHFT 19,23/06/2021,Community health services,Children and young people,1,What was good?,"Communicated well.
+Quick and easy.",,2.0,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 80 - Q1,NHFT,NHFT 80,25/06/2021,Unknown,Unknown,2,What could we do better?,Face to face when possible.,,4.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 80 - Q2,NHFT,NHFT 80,25/06/2021,Unknown,Unknown,2,What was good?,Professionalism.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 29 - Q1,NHFT,NHFT 29,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 29 - Q2,NHFT,NHFT 29,28/06/2021,Forensic,Arnold lodge,2,What was good?,Health & Mental Care. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 37 - Q1,NHFT,NHFT 37,28/06/2021,Forensic,Arnold lodge,1,What could we do better?,Some they can listen to patient a lot more if they there. Can hapas to more one. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 37 - Q2,NHFT,NHFT 37,28/06/2021,Forensic,Arnold lodge,1,What was good?,When get some good food and staff is good tas at time. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 81 - Q1,NHFT,NHFT 81,29/06/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Female staff need to pay more attention to patients, instead male staff.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 81 - Q2,NHFT,NHFT 81,29/06/2021,Local partnerships- MH,Adult mental health,4,What was good?,The food is amazing. Male staff pay lots of attention to you and give you what you need.,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 87 - Q1,NHFT,NHFT 87,01/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,"Before therapists have given up on me after a short time.
+Note enough time to build a rapport with patients, more time given to build trust. ",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 87 - Q2,NHFT,NHFT 87,01/07/2021,Local partnerships- MH,Adult mental health,1,What was good?,"Patience and understanding.
+Has time for me. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 95 - Q1,NHFT,NHFT 95,01/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 380 - Q1,NHFT,NHFT 380,01/07/2021,Unknown,Unknown,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 380 - Q2,NHFT,NHFT 380,01/07/2021,Unknown,Unknown,1,What was good?,"Every aspect of the service and care shown, was excellent.
+Each session of Physiotherapy. Referring me to my doctor for further investigation, into my knee.",,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 109 - Q1,NHFT,NHFT 109,02/07/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Not a lot. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 109 - Q2,NHFT,NHFT 109,02/07/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,Food & staff. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 110 - Q1,NHFT,NHFT 110,05/07/2021,Community health services,Bassetlaw,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 110 - Q2,NHFT,NHFT 110,05/07/2021,Community health services,Bassetlaw,1,What was good?,Everything from treatment & how I was treat. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 118 - Q1,NHFT,NHFT 118,05/07/2021,,,2,What could we do better?,No problem.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 118 - Q2,NHFT,NHFT 118,05/07/2021,,,2,What was good?,Explained well. ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 126 - Q1,NHFT,NHFT 126,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,I can thing of nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 133 - Q1,NHFT,NHFT 133,06/07/2021,Forensic,Offender health,2,What could we do better?,Better communication with patients & more time for on-going care. ,,4.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 133 - Q2,NHFT,NHFT 133,06/07/2021,Forensic,Offender health,2,What was good?,NHS has been great at looking after my heart condition.  It has been amazing at seeing me as a high-risk person & getting me vaccinated.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 141 - Q1,NHFT,NHFT 141,06/07/2021,Forensic,Low secure and CFS,1,What could we do better?,Not a lot.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 141 - Q2,NHFT,NHFT 141,06/07/2021,Forensic,Low secure and CFS,1,What was good?,"I was in a bad place and ATS go involved and thing start moving for me.
+They have been brilliant. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 148 - Q1,NHFT,NHFT 148,07/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,I don't think you could do anything better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 148 - Q2,NHFT,NHFT 148,07/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Atmosphere was very good when the came in the room and they listened to any problems we might have had and they soon had us smiling again.
+What you have achieved was excellent. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 156 - Q1,NHFT,NHFT 156,07/07/2021,Community health services,Rushcliffe,3,What could we do better?,"Physio at weekends.
+I have to ask when I want to have a walk.
+Food is variable.
+Too much time when nothing is happening. ",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 156 - Q2,NHFT,NHFT 156,07/07/2021,Community health services,Rushcliffe,3,What was good?,Not much - quality of care when I get it is OK.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 164 - Q1,NHFT,NHFT 164,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,"Night staff not as good - no help, not friendly etc.
+Everything not done for me - do it yourself. ",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 164 - Q2,NHFT,NHFT 164,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Routine - bed - medication - meals etc.
+Friendly (except night staff), helpful.
+Food OK - portion size could be smaller. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,
+NHFT 172 - Q1,NHFT,NHFT 172,07/07/2021,Community health services,Specialist services,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 172 - Q2,NHFT,NHFT 172,07/07/2021,Community health services,Specialist services,1,What was good?,"My feet are so important, its wonderful to have them checked an cared for.
+The service is excellent. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 180 - Q1,NHFT,NHFT 180,07/07/2021,Community health services,Specialist services,1,What could we do better?,"Nothing, all's done for me that can be. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 180 - Q2,NHFT,NHFT 180,07/07/2021,Community health services,Specialist services,1,What was good?,Someone really cares how you feel. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 188 - Q1,NHFT,NHFT 188,07/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 188 - Q2,NHFT,NHFT 188,07/07/2021,Community health services,Specialist services,1,What was good?,Attention to my feet. ,,3.0,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 393 - Q1,NHFT,NHFT 393,07/07/2021,Local partnerships- MH,IAPT,1,What could we do better?,More sessions would be good.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 393 - Q2,NHFT,NHFT 393,07/07/2021,Local partnerships- MH,IAPT,1,What was good?,Very easy to talk to.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 201 - Q1,NHFT,NHFT 201,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 209 - Q1,NHFT,NHFT 209,08/07/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,The service provided is very good already. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 209 - Q2,NHFT,NHFT 209,08/07/2021,Local partnerships- MH,Substance misuse services,1,What was good?,"Very friendly.
+Wasn't kept waiting long.
+I was provided refreshments and a friendly chat with the staff. ",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 217 - Q1,NHFT,NHFT 217,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 217 - Q2,NHFT,NHFT 217,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,I had a lot of support when my wife was ill from the CPN who visited us when my wife left hospital. ,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 225 - Q1,NHFT,NHFT 225,08/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 225 - Q2,NHFT,NHFT 225,08/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"Overall everything was well explained and listened to concerns.
+Keep up the excellent contact and informative work of caring. ",,1.0,,,,,,,,,,1.0,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 395 - Q1,NHFT,NHFT 395,10/07/2021,Community health services,Nottingham North and East,5,What could we do better?,"Listen to the carer and patient, and actually help them. Visit them. Don't abandon them. The out of hours help during a bank holiday was appalling.",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 395 - Q2,NHFT,NHFT 395,10/07/2021,Community health services,Nottingham North and East,5,What was good?,Nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 237 - Q1,NHFT,NHFT 237,13/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 237 - Q2,NHFT,NHFT 237,13/07/2021,Community health services,Children and young people,1,What was good?,Communication and respect.,,2.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 245 - Q1,NHFT,NHFT 245,13/07/2021,Community health services,Children and young people,1,What could we do better?,Explain it s bit more.,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 245 - Q2,NHFT,NHFT 245,13/07/2021,Community health services,Children and young people,1,What was good?,Nice people.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 253 - Q1,NHFT,NHFT 253,14/07/2021,Community health services,Children and young people,1,What could we do better?,"Nothing, it was excellent.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 253 - Q2,NHFT,NHFT 253,14/07/2021,Community health services,Children and young people,1,What was good?,Everything was discussed.  I was understood.  Everything was great.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 261 - Q1,NHFT,NHFT 261,14/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 261 - Q2,NHFT,NHFT 261,14/07/2021,Community health services,Children and young people,1,What was good?,Very well with daughter,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 267 - Q1,NHFT,NHFT 267,16/07/2021,Community health services,Children and young people,2,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 267 - Q2,NHFT,NHFT 267,16/07/2021,Community health services,Children and young people,2,What was good?,"Communicated well, fully explained the jab made me feel comfortable.",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 273 - Q1,NHFT,NHFT 273,20/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 403 - Q1,NHFT,NHFT 403,21/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,The reception bit could be made bigger,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 411 - Q1,NHFT,NHFT 411,23/07/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,Absolutely everything. You need to change your entire approach.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 411 - Q2,NHFT,NHFT 411,23/07/2021,Local partnerships- MH,Adult mental health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 285 - Q1,NHFT,NHFT 285,26/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 285 - Q2,NHFT,NHFT 285,26/07/2021,Community health services,Children and young people,1,What was good?,Very lovely and comforting made the whole experience easier by talking.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 293 - Q1,NHFT,NHFT 293,27/07/2021,Forensic,Offender health,2,What could we do better?,"Time scales - sometimes takes a while to get seen, more so fare general health. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 293 - Q2,NHFT,NHFT 293,27/07/2021,Forensic,Offender health,2,What was good?,Mental health always helpful and enjoy to speak too. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 301 - Q1,NHFT,NHFT 301,27/07/2021,Forensic,Offender health,2,What could we do better?,More time. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 301 - Q2,NHFT,NHFT 301,27/07/2021,Forensic,Offender health,2,What was good?,Appointments with nurse weekly. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 415 - Q1,NHFT,NHFT 415,27/07/2021,Local partnerships- MH,Psychological therapy,5,What could we do better?,"Listen to the people you're trying to help. Don't ignore them for 3 years when they desperately need your help. I've sent many unanswered emails, and I am appalled by the way I've been treated.",,5.0,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 415 - Q2,NHFT,NHFT 415,27/07/2021,Local partnerships- MH,Psychological therapy,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 421 - Q1,NHFT,NHFT 421,28/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. All work very hard.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 427 - Q1,NHFT,NHFT 427,31/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Female staff to take pages from male staffs book on patient approach.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 427 - Q2,NHFT,NHFT 427,31/07/2021,Local partnerships- MH,Adult mental health,1,What was good?,"Great environment, didn't feel like I was in hospital. The male staff create a happy place, with their jokes and manner.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 318 - Q1,NHFT,NHFT 318,04/08/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 318 - Q2,NHFT,NHFT 318,04/08/2021,Forensic,Offender health,2,What was good?,Time seen. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 326 - Q1,NHFT,NHFT 326,04/08/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 326 - Q2,NHFT,NHFT 326,04/08/2021,Forensic,Offender health,2,What was good?,My worker listening to me. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 334 - Q1,NHFT,NHFT 334,04/08/2021,Forensic,Offender health,2,What could we do better?,"Speed things up, I need the Dr to get me on meds before I leave jail. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 334 - Q2,NHFT,NHFT 334,04/08/2021,Forensic,Offender health,2,What was good?,I might be getting the right help but at the minute I'm just the way I am. ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 342 - Q1,NHFT,NHFT 342,05/08/2021,Forensic,Offender health,2,What could we do better?,"More regular contact, discussion. ",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 342 - Q2,NHFT,NHFT 342,05/08/2021,Forensic,Offender health,2,What was good?,"Listened attentively, talk directly to you and actually listen. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 350 - Q1,NHFT,NHFT 350,05/08/2021,Forensic,Offender health,2,What could we do better?,Doing more group workshops would be great. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 350 - Q2,NHFT,NHFT 350,05/08/2021,Forensic,Offender health,2,What was good?,The SMS worker I saw was very understanding and listened to my issues. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 429 - Q1,NHFT,NHFT 429,06/08/2021,Unknown,Unknown,5,What could we do better?,Provide the right care for the right patient.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 429 - Q2,NHFT,NHFT 429,06/08/2021,Unknown,Unknown,5,What was good?,No longer needing to take drugs.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 437 - Q1,NHFT,NHFT 437,10/08/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing to say.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 437 - Q2,NHFT,NHFT 437,10/08/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,Don't wish to say.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 443 - Q1,NHFT,NHFT 443,14/08/2021,Community health services,Nottingham West,1,What could we do better?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 448 - Q1,NHFT,NHFT 448,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 448 - Q2,NHFT,NHFT 448,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,My story has been fantastic. I feel like a new women such love and care. Thank you all so much to all the staff. The food was also good and helped with part of my recovery after looking after my husband for so long with no help the ward has helped me eat again. Thank you all from the bottom of my heart,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,
+NHFT 366 - Q1,NHFT,NHFT 366,20/08/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 366 - Q2,NHFT,NHFT 366,20/08/2021,Community health services,Children and young people,1,What was good?,Very informative and friendly helpful service.,,1.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 454 - Q1,NHFT,NHFT 454,23/08/2021,Community health services,Rushcliffe,1,What could we do better?,"Better liaising with surgery about having blood tests. I was having blood tests every 2-3 weeks, with the heart nurse and the surgery kept badgering me to have tests also.",,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 454 - Q2,NHFT,NHFT 454,23/08/2021,Community health services,Rushcliffe,1,What was good?,Able to put into immediate effect any changes to medication based on my experiences.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 377 - Q1,NHFT,NHFT 377,27/08/2021,Community health services,Children and young people,1,What could we do better?,Nothing- we was happy with the service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 464 - Q1,NHFT,NHFT 464,02/09/2021,Forensic,Offender health,2,What could we do better?,"Nowt, it's all good. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 464 - Q2,NHFT,NHFT 464,02/09/2021,Forensic,Offender health,2,What was good?,"The healthcare making sure everyone is getting all our COVID jabs.
+The friendly staff as we collect our meds. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 472 - Q1,NHFT,NHFT 472,02/09/2021,Forensic,Offender health,2,What could we do better?,"More information, underdores and on way out. TV. ",,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,
+NHFT 472 - Q2,NHFT,NHFT 472,02/09/2021,Forensic,Offender health,2,What was good?,The nurses,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 480 - Q1,NHFT,NHFT 480,02/09/2021,Forensic,Offender health,1,What could we do better?,Not much. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 480 - Q2,NHFT,NHFT 480,02/09/2021,Forensic,Offender health,1,What was good?,The service was good and helpful. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 752 - Q1,NHFT,NHFT 752,02/09/2021,Community health services,Nottingham West,1,What could we do better?,Could not have been better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 494 - Q1,NHFT,NHFT 494,03/09/2021,Forensic,Offender health,3,What could we do better?,Less jail. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 494 - Q2,NHFT,NHFT 494,03/09/2021,Forensic,Offender health,3,What was good?,Jail,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 497 - Q1,NHFT,NHFT 497,08/09/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 505 - Q1,NHFT,NHFT 505,08/09/2021,Forensic,Offender health,1,What could we do better?,Keep doing what you're doing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 513 - Q1,NHFT,NHFT 513,08/09/2021,Forensic,High secure MH,2,What could we do better?,"More activities.
+Staff. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,
+NHFT 513 - Q2,NHFT,NHFT 513,08/09/2021,Forensic,High secure MH,2,What was good?,"TED staff that came onto the ward during COVID, they was very good and helpful, I miss them. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 521 - Q1,NHFT,NHFT 521,08/09/2021,Forensic,High secure MH,1,What could we do better?,"More fresh air & walks. Twice weekly gym, Rc hall twice per week.  More education (Maths/English/basic skills) not difficult skills. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 521 - Q2,NHFT,NHFT 521,08/09/2021,Forensic,High secure MH,1,What was good?,Good at providing cooking sills and gardening sills & woodwork sills & plumbing/bricklaying skills.  psychology skills. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 529 - Q1,NHFT,NHFT 529,08/09/2021,Forensic,High secure MH,5,What could we do better?,"1. Nothing gets done accordingly. 2. The workmen rarely fix problems in rooms or mention equal standards in all rooms. 3. Complaints have to be made before anything gets noticed, done. 4. On Grampian Ward I've found that he staff deliberately don't do things you've asked them to do & leave you with too many complaints, so many that you have to give up complaining.  its's not fair, it's not right. ",,5.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 529 - Q2,NHFT,NHFT 529,08/09/2021,Forensic,High secure MH,5,What was good?,Only the ward manager is polite. ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 763 - Q1,NHFT,NHFT 763,11/09/2021,,,5,What could we do better?,"Length of waiting time on phone call, 1 hr 25 min until someone answered, and 45 mins the time before. Actually ringing back when when they said they would. Been waiting 4 weeks for an urgent call back.",,5.0,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 763 - Q2,NHFT,NHFT 763,11/09/2021,,,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 539 - Q1,NHFT,NHFT 539,13/09/2021,Forensic,Low secure and CFS,1,What could we do better?,TV in quite room on Porchester.  More storage space for my drawings.  More coffee bar. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 539 - Q2,NHFT,NHFT 539,13/09/2021,Forensic,Low secure and CFS,1,What was good?,Loads of cake for my birthday.  Do what I want in my room. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 547 - Q1,NHFT,NHFT 547,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,"Different staff treat me a lot different at times.
+Use my flash cards. ",,4.0,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 547 - Q2,NHFT,NHFT 547,13/09/2021,Forensic,Low secure and CFS,2,What was good?,"Care from most staff.
+Staff are passionate and not here for money. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 555 - Q1,NHFT,NHFT 555,13/09/2021,Forensic,Low secure and CFS,4,What could we do better?,"Give leave faster.
+Ward round more. ",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 563 - Q1,NHFT,NHFT 563,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 563 - Q2,NHFT,NHFT 563,13/09/2021,Forensic,Low secure and CFS,2,What was good?,"Coffee bar.
+Getting leave. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,
+NHFT 768 - Q1,NHFT,NHFT 768,14/09/2021,Local partnerships- MH,Adult mental health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 768 - Q2,NHFT,NHFT 768,14/09/2021,Local partnerships- MH,Adult mental health,2,What was good?,I felt like I was being listened to.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 573 - Q1,NHFT,NHFT 573,15/09/2021,,,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 573 - Q2,NHFT,NHFT 573,15/09/2021,,,1,What was good?,Very clear explanation of my father diagnosis from nurse J0.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 581 - Q1,NHFT,NHFT 581,15/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Don't think that there is anything that could have been done better.
+When service rules allow it will be better if staff don't have to wear a mask. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 774 - Q1,NHFT,NHFT 774,20/09/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Listen to and involve patients in treatment plans. Be more consistent, as appointments are all over the place, and changed last minute. Be more supportive. I felt like I was a number not a person. I don't feel any better and was discharged while still feeling awful. I would never go back to this service.  Don't rush treatment.",,5.0,,,,,,,,,,1.0,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 774 - Q2,NHFT,NHFT 774,20/09/2021,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 591 - Q1,NHFT,NHFT 591,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 591 - Q2,NHFT,NHFT 591,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,I like the breathing exercises.  Confidence to go for a walk with somebody. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 599 - Q1,NHFT,NHFT 599,21/09/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing to add. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 599 - Q2,NHFT,NHFT 599,21/09/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,It was all good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 604 - Q1,NHFT,NHFT 604,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 604 - Q2,NHFT,NHFT 604,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Very pleasant and supportive lady. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 612 - Q1,NHFT,NHFT 612,22/09/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,Cannot think of anything particular. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 612 - Q2,NHFT,NHFT 612,22/09/2021,Local partnerships- MH,Substance misuse services,1,What was good?,Very supportive & caring.  Always having the time to listen even when very busy. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 620 - Q1,NHFT,NHFT 620,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,I was happy with the service that was provided. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 620 - Q2,NHFT,NHFT 620,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Being able to discus items with someone, seek advice and discuss the way forward.  Most productive session. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 628 - Q1,NHFT,NHFT 628,22/09/2021,Forensic,Arnold lodge,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 628 - Q2,NHFT,NHFT 628,22/09/2021,Forensic,Arnold lodge,3,What was good?,The way that staff listen to you and your mental health. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 636 - Q1,NHFT,NHFT 636,22/09/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 636 - Q2,NHFT,NHFT 636,22/09/2021,Community health services,Children and young people,1,What was good?,"Friendly, supportive, understanding service.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 641 - Q1,NHFT,NHFT 641,23/09/2021,Local partnerships- MH,Learning disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 641 - Q2,NHFT,NHFT 641,23/09/2021,Local partnerships- MH,Learning disability,1,What was good?,The staff were excellent with all they did for our son who was in the Orion unit form Jan-June 21.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 649 - Q1,NHFT,NHFT 649,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Would be good to have a more on-going access to OT & other support though the community mental health team rather than a short term referral process. Dementia is a progressive and at times fluctuating condition and support/guidance/review by specialists would be welcome, for example by phone. Thank you. ",,4.0,,,,,,,,,,,,1.0,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 649 - Q2,NHFT,NHFT 649,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,OT support excellent. Practical tailored guidance with a warmth and kindness which is highly valued.  than you. ,,1.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 657 - Q1,NHFT,NHFT 657,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 657 - Q2,NHFT,NHFT 657,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Time was taken to explain things slowly & with opportunity to ask questions.  The words used were understandable, clear so my day could understand. Very good. ",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 665 - Q1,NHFT,NHFT 665,23/09/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Nothing better, very good service. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 785 - Q1,NHFT,NHFT 785,25/09/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Communication need improving. I didn't even know I had been discharged. I found out when I rang the centre to speak to my CPN. I have been left feeling very unwell and no one cares. I would advise anyone not to use this service as you are left in a worse position, with no support.",,5.0,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 785 - Q2,NHFT,NHFT 785,25/09/2021,Local partnerships- MH,Adult mental health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 672 - Q1,NHFT,NHFT 672,28/09/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 672 - Q2,NHFT,NHFT 672,28/09/2021,Community health services,Children and young people,1,What was good?,"Friendly, caring, clear.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 798 - Q1,NHFT,NHFT 798,28/09/2021,,,5,What could we do better?,"I was left on hold for 1 hour and 15mins, and my call was never answered.",,5.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 798 - Q2,NHFT,NHFT 798,28/09/2021,,,5,What was good?,N/a,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 675 - Q1,NHFT,NHFT 675,30/09/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 683 - Q1,NHFT,NHFT 683,30/09/2021,Forensic,High secure LD,1,What could we do better?,No staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 683 - Q2,NHFT,NHFT 683,30/09/2021,Forensic,High secure LD,1,What was good?,Routine. ,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 691 - Q1,NHFT,NHFT 691,30/09/2021,Forensic,High secure LD,1,What could we do better?,I wish I had more choice with food.  Sometimes activities are a bit crowded. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 691 - Q2,NHFT,NHFT 691,30/09/2021,Forensic,High secure LD,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 699 - Q1,NHFT,NHFT 699,30/09/2021,Forensic,High secure women's service,3,What could we do better?,Pudding.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 699 - Q2,NHFT,NHFT 699,30/09/2021,Forensic,High secure women's service,3,What was good?,Dinner,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 707 - Q1,NHFT,NHFT 707,30/09/2021,Forensic,High secure women's service,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 707 - Q2,NHFT,NHFT 707,30/09/2021,Forensic,High secure women's service,1,What was good?,"I like it at Rampton, I don't want to leave.  I love the DRC & horticulture to see the animals. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 715 - Q1,NHFT,NHFT 715,30/09/2021,Forensic,High secure women's service,2,What could we do better?,Dr's to actually listen to us. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 715 - Q2,NHFT,NHFT 715,30/09/2021,Forensic,High secure women's service,2,What was good?,Staff are great.  Activities are good. DRC staff good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0
+NHFT 723 - Q1,NHFT,NHFT 723,30/09/2021,Forensic,High secure LD,1,What could we do better?,Low staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 723 - Q2,NHFT,NHFT 723,30/09/2021,Forensic,High secure LD,1,What was good?,"Very helpful , kind and caring.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 731 - Q1,NHFT,NHFT 731,30/09/2021,Forensic,High secure LD,3,What could we do better?,"Not enough staff, wind me up. ",,4.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 731 - Q2,NHFT,NHFT 731,30/09/2021,Forensic,High secure LD,3,What was good?,Having a laugh with me. ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 737 - Q1,NHFT,NHFT 737,04/10/2021,Local partnerships- MH,Mental health services for older people,4,What could we do better?,"There seems to be a lot of what they call miscommunication.  Also it seems that the NHS will not take responsibility for mistakes within their department, it always not their fault.",,5.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 737 - Q2,NHFT,NHFT 737,04/10/2021,Local partnerships- MH,Mental health services for older people,4,What was good?,Not a lot.  It seems when you get to a certain age no one wants to know. ,,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 745 - Q1,NHFT,NHFT 745,04/10/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,More fresh air breaks.  Food better if you order it. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 806 - Q1,NHFT,NHFT 806,06/10/2021,Community health services,North Notts,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 814 - Q1,NHFT,NHFT 814,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,"Wonderful experience, cannot think of any improvement at this time.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 814 - Q2,NHFT,NHFT 814,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Helping me to understand the nature of the Illness. Ways to help my improvement.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 822 - Q1,NHFT,NHFT 822,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 822 - Q2,NHFT,NHFT 822,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Over all care. Choice of clinics.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 830 - Q1,NHFT,NHFT 830,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 830 - Q2,NHFT,NHFT 830,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Excellent bedside manner.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 928 - Q1,NHFT,NHFT 928,07/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Not put me in a hospital with very old people. Not my thing.,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 840 - Q1,NHFT,NHFT 840,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 840 - Q2,NHFT,NHFT 840,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Treatment. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 848 - Q1,NHFT,NHFT 848,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 848 - Q2,NHFT,NHFT 848,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,My feet. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 856 - Q1,NHFT,NHFT 856,09/10/2021,Local partnerships- MH,Adult mental health,7,What could we do better?,No ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 856 - Q2,NHFT,NHFT 856,09/10/2021,Local partnerships- MH,Adult mental health,7,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 862 - Q1,NHFT,NHFT 862,14/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Be clear on what service are,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 862 - Q2,NHFT,NHFT 862,14/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Being remembered, showing a real interest",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 940 - Q1,NHFT,NHFT 940,18/10/2021,Local partnerships- MH,Psychological therapy,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 945 - Q1,NHFT,NHFT 945,22/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,No.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 945 - Q2,NHFT,NHFT 945,22/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Everything was good, we had no problems. Everyone was very helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 876 - Q1,NHFT,NHFT 876,24/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 876 - Q2,NHFT,NHFT 876,24/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"You were amazingly good at speaking to my 92 yr old deaf mum, rather than just speaking to me. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 884 - Q1,NHFT,NHFT 884,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Parking,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,
+NHFT 884 - Q2,NHFT,NHFT 884,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Staff very helpful,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 892 - Q1,NHFT,NHFT 892,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 892 - Q2,NHFT,NHFT 892,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Friendly, calming and explained what was happening. ",,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 900 - Q1,NHFT,NHFT 900,26/10/2021,Local partnerships- MH,Learning disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 900 - Q2,NHFT,NHFT 900,26/10/2021,Local partnerships- MH,Learning disability,1,What was good?,"I learnt a lot about relationships and how they work. I’ve worked on relationships and how to move on.  It is important that I continue my meds.
+Explained things well and listened to what I said.
+",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 908 - Q1,NHFT,NHFT 908,26/10/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,When [name redacted] left after her finial visit I was upset.  I felt as though I'd lost a friend and confidante.  At the doctors suggestion we were referred the the team and I am so grateful.  Long term support is something that is needed as carers are very often isolated and this service could be a life line. They would provide needed emotional and social support. ,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 908 - Q2,NHFT,NHFT 908,26/10/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,"The team (nurse, OT and physio) were extremely useful.  After feeling alone and struggling on they made things happen.  We had a complete medical assessment, were able to access Continuing Health Care and given advice on aids to help.  Well done to all!",,1.0,,,,,,1.0,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 916 - Q1,NHFT,NHFT 916,26/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 916 - Q2,NHFT,NHFT 916,26/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Fantastic Health Visitor. Been a massive help and explained everything I need to know.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 924 - Q1,NHFT,NHFT 924,26/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 924 - Q2,NHFT,NHFT 924,26/10/2021,Community health services,Specialist Services and CYP,1,What was good?,She listened and gave options on what to do in situations. Gave me sheets to help. Info related to my issues.,,2.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 953 - Q1,NHFT,NHFT 953,29/10/2021,Local partnerships- MH,Mental health services for older people,5,What could we do better?,"Improve your communication, and keep patients informed of changes to their treatment plans. Keep to appointment times, as if they are late they feel very rushed. Listen to what patients want and respect their decisions. The whole experience was so stressful. Glad I'm finally discharged.",,5.0,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 953 - Q2,NHFT,NHFT 953,29/10/2021,Local partnerships- MH,Mental health services for older people,5,What was good?,Absolutely nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1009 - Q1,NHFT,NHFT 1009,01/11/2021,Community health services,South Notts,1,What could we do better?,Nothing. The service is perfect .,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 963 - Q2,NHFT,NHFT 963,02/11/2021,Forensic,Wathwood,1,What was good?,Craft. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 971 - Q1,NHFT,NHFT 971,02/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,"The only thing I'd say is better signage to the Bev Centre, as we parked at the main hospital & had to be guided through. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 971 - Q2,NHFT,NHFT 971,02/11/2021,Community health services,Specialist Services and CYP,1,What was good?,"My 1 year old came for bloods.  I was already anxious due to QMC not being able to find a vein, using her as a pin cushion, and trying to draw blood form both hands & her feet.  Staff at City were amazing, & drew blood fist time from her arm, so quick. ",,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 979 - Q1,NHFT,NHFT 979,02/11/2021,Local partnerships- MH,Intellectual and developmental disability,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 979 - Q2,NHFT,NHFT 979,02/11/2021,Local partnerships- MH,Intellectual and developmental disability,7,What was good?,Very friendly and thoroguh. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1014 - Q1,NHFT,NHFT 1014,04/11/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Awful, stressful and unhelpful service. Need to listen to service users to support recovery not leave them feeling in a worse state.",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1014 - Q2,NHFT,NHFT 1014,04/11/2021,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 983 - Q1,NHFT,NHFT 983,10/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,There isn't anything that I can think off that could be done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1027 - Q1,NHFT,NHFT 1027,13/11/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Actually listen to the patient and don't just dismiss them, and send people home with no treatment options. I was sent home after an OD with the DPM simply telling me to not get overwhelmed, and that I will be fine. This made me feel worse.",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1027 - Q2,NHFT,NHFT 1027,13/11/2021,Local partnerships- MH,Adult mental health,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1034 - Q1,NHFT,NHFT 1034,18/11/2021,Unknown,Unknown,1,What could we do better?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1034 - Q2,NHFT,NHFT 1034,18/11/2021,Unknown,Unknown,1,What was good?,"Listened, worked together. I felt involved in my treatment. It's brilliant how physio, mental health, and pain medication are all treated together and all talk together.",,1.0,,,,,,,,,,1.0,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 993 - Q1,NHFT,NHFT 993,19/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 993 - Q2,NHFT,NHFT 993,19/11/2021,Community health services,Specialist Services and CYP,1,What was good?,very supportive and relaxed atmosphere.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1000 - Q1,NHFT,NHFT 1000,23/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1003 - Q1,NHFT,NHFT 1003,30/11/2021,Community health services,South Notts,2,What could we do better?,very informative could not do anything better.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1003 - Q2,NHFT,NHFT 1003,30/11/2021,Community health services,South Notts,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1208 - Q1,NHFT,NHFT 1208,07/12/2021,,,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1208 - Q2,NHFT,NHFT 1208,07/12/2021,,,1,What was good?,"It is a brilliant Service everyone was so kind and understanding, and could not do enough for us.",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1048 - Q1,NHFT,NHFT 1048,10/12/2021,Community health services,South Notts,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1048 - Q2,NHFT,NHFT 1048,10/12/2021,Community health services,South Notts,1,What was good?,Looking after my mother in a trying time.,,3.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1214 - Q1,NHFT,NHFT 1214,14/12/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Keep trust with patients and not let them down, and then say it's there fault. Not to lie stating you have contacted a person who is in crisis when you haven't. You didn't even contact my caregiver, when you state you couldn't contact myself.",,5.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1214 - Q2,NHFT,NHFT 1214,14/12/2021,Local partnerships- MH,Adult mental health,5,What was good?,Dr Howard explaining things.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1218 - Q1,NHFT,NHFT 1218,15/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The food was very bad, not to my taste and it could be better.",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1218 - Q2,NHFT,NHFT 1218,15/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"They were very good at making sure we were clean, and could have a shower whenever I wanted too.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,
+NHFT 1061 - Q1,NHFT,NHFT 1061,16/12/2021,Community health services,Specialist Services and CYP,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1061 - Q2,NHFT,NHFT 1061,16/12/2021,Community health services,Specialist Services and CYP,7,What was good?,"the lady spoke very clearly and made sure that we understood everything that was spoken about.
+made it clear that if we were to have any concerns to get in touch...made us feel comfortable",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1223 - Q1,NHFT,NHFT 1223,18/12/2021,Local partnerships- MH,Mental health services for older people,3,What could we do better?,I am hyper sensitive to bad language. it makes me uncomfortable. Female healthcare's attitudes are not correct for this ward.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1223 - Q2,NHFT,NHFT 1223,18/12/2021,Local partnerships- MH,Mental health services for older people,3,What was good?,"Praise given to the male healthcare of the ward, their cheerful manners really made a difference to my recovery.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1073 - Q1,NHFT,NHFT 1073,21/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1080 - Q1,NHFT,NHFT 1080,22/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Only complaint was [word unreadable] in room we were interview in.  My husband has hearing aids and he found this made communication very difficult. ,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1080 - Q2,NHFT,NHFT 1080,22/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Yes,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1088 - Q1,NHFT,NHFT 1088,23/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,I really don't know wat else could be done to improve the course. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1088 - Q2,NHFT,NHFT 1088,23/12/2021,Community health services,Specialist Services and CYP,1,What was good?,The small group made it easier to ask questions without feeling intimidated or awkward.  the overall atmosphere was friendly but also very professional and informative. ,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1096 - Q1,NHFT,NHFT 1096,24/12/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,Try getting staff that actually listen and remember what they are told and have some idea and understanding to the problem.  Some continuity would not go amiss.  I am now far worse than before thanks to your help or lack of.,,5.0,,,,,,,,1.0,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1096 - Q2,NHFT,NHFT 1096,24/12/2021,Local partnerships- MH,Adult mental health,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1104 - Q1,NHFT,NHFT 1104,24/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1104 - Q2,NHFT,NHFT 1104,24/12/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1112 - Q1,NHFT,NHFT 1112,24/12/2021,Forensic,Arnold lodge,2,What could we do better?,Just carry on what your doing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1112 - Q2,NHFT,NHFT 1112,24/12/2021,Forensic,Arnold lodge,2,What was good?,The care team always listen. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1120 - Q2,NHFT,NHFT 1120,24/12/2021,Forensic,Arnold lodge,1,What was good?,"Advocacy, exercise, shop & bank, sport activities. ",,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1231 - Q2,NHFT,NHFT 1231,29/12/2021,Community health services,South Notts,5,What was good?,Nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1132 - Q1,NHFT,NHFT 1132,30/12/2021,Forensic,Arnold lodge,1,What could we do better?,"Better staffing so we can do more things & this would help meet our needs.
+Need more staff from primary health care, vacant position needs to be filled. ",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1132 - Q2,NHFT,NHFT 1132,30/12/2021,Forensic,Arnold lodge,1,What was good?,"Structured day nurses -
+Get loads of support from staff, other service users.
+We do good treatment groups.
+Good PHC service.
+Food is getting better.
+Good patient Involvement.
+staff are good. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1233 - Q1,NHFT,NHFT 1233,05/01/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,Answer with some advice before point of A&E.,,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1233 - Q2,NHFT,NHFT 1233,05/01/2022,Local partnerships- MH,Adult mental health,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1698 - Q1,NHFT,NHFT 1698,12/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1698 - Q2,NHFT,NHFT 1698,12/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,The ward staff and the cleanness of the ward.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1142 - Q1,NHFT,NHFT 1142,20/01/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Less restrictions. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1142 - Q2,NHFT,NHFT 1142,20/01/2022,Local partnerships- MH,Adult mental health,1,What was good?,Attention to detail for each patient. ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1150 - Q1,NHFT,NHFT 1150,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1150 - Q2,NHFT,NHFT 1150,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Was introduced to a new medication, which hopefully will slow down the process of dementia. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1158 - Q1,NHFT,NHFT 1158,21/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Nothing, keep up the good work, thank you. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1158 - Q2,NHFT,NHFT 1158,21/01/2022,Community health services,Specialist Services and CYP,1,What was good?,Everything before my op. Everything was explained and everyone was so kind and caring. ,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1166 - Q1,NHFT,NHFT 1166,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1166 - Q2,NHFT,NHFT 1166,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Helpful advice, queries answered. ",,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1174 - Q1,NHFT,NHFT 1174,21/01/2022,Community health services,North Notts,7,What could we do better?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1174 - Q2,NHFT,NHFT 1174,21/01/2022,Community health services,North Notts,7,What was good?,The care for my dad has been outstanding & well co-ordinated.  Thank you from the whole family. ,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1706 - Q1,NHFT,NHFT 1706,25/01/2022,Unknown,Unknown,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1706 - Q2,NHFT,NHFT 1706,25/01/2022,Unknown,Unknown,1,What was good?,Caring team.  Every step explained well.,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1186 - Q1,NHFT,NHFT 1186,28/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1186 - Q2,NHFT,NHFT 1186,28/01/2022,Community health services,Specialist Services and CYP,1,What was good?,Critical information given in understandable terms. ,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1194 - Q1,NHFT,NHFT 1194,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"It was very good, couldn't be better. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1194 - Q2,NHFT,NHFT 1194,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Care was very good and professional.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1708 - Q1,NHFT,NHFT 1708,29/01/2022,Local partnerships- MH,Mental health services for older people,5,What could we do better?,"Actually publish patient feedback when they name staff who haven't done a good job. You are happy to keep staff names on positive feedback. People have the right to know how staff have treated other patients. You seem to pick and choose what feedback to publish so you are not giving an accurate picture of your whole service. If staff are not performing well in their role and aren't treating patients properly this should be available on the feedback for the public to see. It's no wonder this service requires improvement. It's a total shambles full of incompetent, so called professionals, who are incapable of supporting patients to recover.",,5.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1708 - Q2,NHFT,NHFT 1708,29/01/2022,Local partnerships- MH,Mental health services for older people,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1832 - Q1,NHFT,NHFT 1832,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1832 - Q2,NHFT,NHFT 1832,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"I have only rung the crisis team once in the last 12 months, they were very helpful and arranged for me to speak to someone straight away.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1840 - Q1,NHFT,NHFT 1840,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Waiting times for assessment appointments.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1840 - Q2,NHFT,NHFT 1840,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"When I need help, it's taken seriously and I'm given the help I need",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1848 - Q1,NHFT,NHFT 1848,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1848 - Q2,NHFT,NHFT 1848,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,See my mental health nurse every two weeks,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1856 - Q1,NHFT,NHFT 1856,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"More mental health professionals to lighten the load.  My last few phone appointments were somewhat perfunctory and seemed to end soon after saying I no longer had suicidal thoughts.
+Since then I have had no continuity of care and fairly minimal empathy. I have been manic-depressive/bipolar for over 50 years (now 69), recently 'taken off the register', presumably because not suicidal however, still have episodes where am unable to function, bed bounded for weeks/months - no medication - affecting relationships and productivity and life!",,5.0,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 1856 - Q2,NHFT,NHFT 1856,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Yes, until my psychiatrist retired.  ",,3.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1864 - Q1,NHFT,NHFT 1864,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,I feel we could have benefited from more fact to face appointments.,,4.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1864 - Q2,NHFT,NHFT 1864,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,All appointments were prompt and professional.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1872 - Q1,NHFT,NHFT 1872,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1872 - Q2,NHFT,NHFT 1872,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Good back up. Bad back patient!,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1880 - Q1,NHFT,NHFT 1880,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Communication between the mental health teams regarding the needs of service users.  Consultants need to be more compassionate and empathetic towards service users.,,4.0,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1880 - Q2,NHFT,NHFT 1880,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,My new CPN is excellent - reliable and very experienced and supportive.,,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1888 - Q1,NHFT,NHFT 1888,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Waiting times for treatment, difficulty getting through to crisis number and told they would phone in one situation and this didn't happen.",,5.0,,,,,,,,,,,,,1.0,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1888 - Q2,NHFT,NHFT 1888,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,My therapist was supportive of me.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1896 - Q1,NHFT,NHFT 1896,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Think of all ages not just the older generation.  That is also in posters and helpful leaflets for patients and staff in all areas. Everything changes, you start with groups and good teams then you stop them or change them which is not good for someone with dementia.",,5.0,,,,,,,1.0,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1896 - Q2,NHFT,NHFT 1896,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,When you meet your team they are amazing at what they do.  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1904 - Q1,NHFT,NHFT 1904,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Care in adapting my bungalow for disabled has been long-winded and I'm still waiting for occupational therapist to get back to me after 4-5 weeks.  Not enough information is given on how to get financial and disability help.  I feel very isolated but I am lucky that in an emergency I have good neighbours.,,5.0,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1904 - Q2,NHFT,NHFT 1904,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Most of my medical care is at home and a nurse comes and dresses my leg ulcers every other day.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1912 - Q1,NHFT,NHFT 1912,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,No.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1912 - Q2,NHFT,NHFT 1912,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1920 - Q1,NHFT,NHFT 1920,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Respite.
+Dad has got worse and we need to talk to the mental health team.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1928 - Q1,NHFT,NHFT 1928,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Now I see someone else I'm struggling with developing a relationship with them.,,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1928 - Q2,NHFT,NHFT 1928,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,I was seeing the consultant psychiatrist for a long time and trusted her but now I see someone else I'm struggling with developing a relationship with them.,,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1936 - Q1,NHFT,NHFT 1936,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1936 - Q2,NHFT,NHFT 1936,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Excellent care received.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1944 - Q1,NHFT,NHFT 1944,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"I was waiting for psychotherapy for years!  When I first referred myself for therapy, they kept putting me forward for 6 sessions of CBT, which I explained wasn't helping and I needed long term therapy due to long term historic abuse.",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1952 - Q1,NHFT,NHFT 1952,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,I do not need the pressure of only having a certain number of appointments before I'm kicked out.  It takes a long time to build up trust.  There are many things both minor and major that I need to work through.  It has been proven many times that short term support doesn't work.  I need long term support.,,5.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1952 - Q2,NHFT,NHFT 1952,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Regular contacts.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1960 - Q1,NHFT,NHFT 1960,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1960 - Q2,NHFT,NHFT 1960,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1968 - Q1,NHFT,NHFT 1968,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"The transition from the crisis team to being seen by someone from the local community mental health team was too long (8 weeks), during which my mental health began to worsen.",,5.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1968 - Q2,NHFT,NHFT 1968,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"I have the utmost respect for my health care team.  They continue to be understanding, caring, supportive, patient and professional.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1976 - Q1,NHFT,NHFT 1976,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,No.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1976 - Q2,NHFT,NHFT 1976,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"I receive excellent care from carers who also help the age.
+No. Excuse my writing bad hands.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1984 - Q1,NHFT,NHFT 1984,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1984 - Q2,NHFT,NHFT 1984,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"I was impressed by the care I received and the short time it took to organised, this was contrary to care that my son received.  So I guess I was lucky that these people involved were very committed to their roles.  I hope in future that everyone gets the care I received.",,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1992 - Q1,NHFT,NHFT 1992,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Have nothing to do, need something to occupy.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1992 - Q2,NHFT,NHFT 1992,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Now have the correct medication.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 2000 - Q1,NHFT,NHFT 2000,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 2000 - Q2,NHFT,NHFT 2000,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"My consultant is very good, caring, understanding.  Plus C.P.N nurse is very good at her job, a valuable person in my life.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1202 - Q1,NHFT,NHFT 1202,04/02/2022,,,3,What could we do better?,Including me more in communication,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1202 - Q2,NHFT,NHFT 1202,04/02/2022,,,3,What was good?,Looking after my loved one,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1724 - Q1,NHFT,NHFT 1724,11/02/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1724 - Q2,NHFT,NHFT 1724,11/02/2022,Local partnerships- MH,Adult mental health,1,What was good?,All of it is good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1238 - Q1,NHFT,NHFT 1238,15/02/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1238 - Q2,NHFT,NHFT 1238,15/02/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Sat and explained everything, was very informative. ",,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1246 - Q1,NHFT,NHFT 1246,15/02/2022,Forensic,Offender health,1,What could we do better?,"I can't see anything, don't change anything.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1246 - Q2,NHFT,NHFT 1246,15/02/2022,Forensic,Offender health,1,What was good?,Everybody was very helpful.  At least this dose put my mind a rest. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1254 - Q1,NHFT,NHFT 1254,15/02/2022,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1254 - Q2,NHFT,NHFT 1254,15/02/2022,Forensic,Offender health,1,What was good?,Straight to the point and direct. ,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1262 - Q1,NHFT,NHFT 1262,15/02/2022,Local partnerships- MH,Mental health services for older people,2,What could we do better?,No complaints.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1262 - Q2,NHFT,NHFT 1262,15/02/2022,Local partnerships- MH,Mental health services for older people,2,What was good?,Nice to have someone calling to see me as I'm on my own. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1267 - Q1,NHFT,NHFT 1267,21/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Everything is fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1267 - Q2,NHFT,NHFT 1267,21/02/2022,Community health services,Specialist Services and CYP,1,What was good?,"Provide easy to follow email videos for the exercises.
+Employ wonderful, professional, friendly staff.",,3.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1733 - Q1,NHFT,NHFT 1733,22/02/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,"I rang a few times to get an update, and I was told I would be called back, but never was. This increased my anxiety quite a bit.",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1733 - Q2,NHFT,NHFT 1733,22/02/2022,Local partnerships- MH,Adult mental health,2,What was good?,I felt validated and listened to.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1281 - Q1,NHFT,NHFT 1281,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,nothing excellent service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1281 - Q2,NHFT,NHFT 1281,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,Felt listened to and staff were kind and knowledgeable,,2.0,,,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1285 - Q1,NHFT,NHFT 1285,25/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1285 - Q2,NHFT,NHFT 1285,25/02/2022,Community health services,Specialist Services and CYP,1,What was good?,The advice and always had advice when needed it.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1293 - Q1,NHFT,NHFT 1293,28/02/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,I cannot think of anything she could have improved. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1293 - Q2,NHFT,NHFT 1293,28/02/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,The mental health interviewer was welcoming and put me at my ease.  Her questions were clear and she gave me time to think and to answer.  I felt comfortable with her. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1301 - Q1,NHFT,NHFT 1301,28/02/2022,Forensic,Offender health,2,What could we do better?,Don't know. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1301 - Q2,NHFT,NHFT 1301,28/02/2022,Forensic,Offender health,2,What was good?,All good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1309 - Q1,NHFT,NHFT 1309,02/03/2022,Forensic,Offender health,1,What could we do better?,I think the main issue is waiting times for appointments.  Some people have to wait a long time to see a GP or dentist when they are in a lot of pain.,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1309 - Q2,NHFT,NHFT 1309,02/03/2022,Forensic,Offender health,1,What was good?,I always got help and support with any problems or health issues I had.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1317 - Q1,NHFT,NHFT 1317,02/03/2022,Forensic,Offender health,2,What could we do better?,Short time to waiting for appointments. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1738 - Q1,NHFT,NHFT 1738,03/03/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,Waiting lists are too long for mental health support. Too many people will end their lives before things get sorted (I did and had to be resuscitated).,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1738 - Q2,NHFT,NHFT 1738,03/03/2022,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1746 - Q1,NHFT,NHFT 1746,05/03/2022,Local partnerships- MH,Mental health services for older people,5,What could we do better?,"Re-train staff to read records properly, before giving information to physical health care.",,4.0,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1746 - Q2,NHFT,NHFT 1746,05/03/2022,Local partnerships- MH,Mental health services for older people,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1331 - Q1,NHFT,NHFT 1331,07/03/2022,Community health services,North Notts,1,What could we do better?,Perhaps individualising what the patient actually needs rather than 'throwing' everything at them.  Can be overwhelming. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1331 - Q2,NHFT,NHFT 1331,07/03/2022,Community health services,North Notts,1,What was good?,"From the consultant down -all were very pleasant, wanted to help improve 'things' to make life easier. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1752 - Q1,NHFT,NHFT 1752,09/03/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,"Everything, doesn't listen, lack of care, poor understanding of me, my thoughts and feelings and what I needed to support me going forward.",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1752 - Q2,NHFT,NHFT 1752,09/03/2022,Local partnerships- MH,Adult mental health,5,What was good?,Nothing. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1339 - Q2,NHFT,NHFT 1339,14/03/2022,Forensic,High secure MH,4,What was good?,Some of the staff & services. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1347 - Q1,NHFT,NHFT 1347,14/03/2022,Forensic,High secure MH,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1355 - Q1,NHFT,NHFT 1355,14/03/2022,Forensic,High secure MH,1,What could we do better?,"Go library.  I would like psychology.  More off ward groups, Rec hall, ward walks, gym session. Go back to shop. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1355 - Q2,NHFT,NHFT 1355,14/03/2022,Forensic,High secure MH,1,What was good?,When on Alford ward there was more off ward skills/groups. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1363 - Q1,NHFT,NHFT 1363,14/03/2022,Community health services,Specialist Services and CYP,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1370 - Q1,NHFT,NHFT 1370,15/03/2022,Forensic,High secure PD pathway,5,What could we do better?,"More activities, gym. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1370 - Q2,NHFT,NHFT 1370,15/03/2022,Forensic,High secure PD pathway,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1378 - Q1,NHFT,NHFT 1378,15/03/2022,Forensic,High secure PD pathway,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1378 - Q2,NHFT,NHFT 1378,15/03/2022,Forensic,High secure PD pathway,1,What was good?,Care.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1386 - Q1,NHFT,NHFT 1386,15/03/2022,Forensic,High secure women's service,2,What could we do better?,"Listen to me, I'm told that I don't have the capacity even tho they not tested me.  Stop shouting at us. ",,5.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1386 - Q2,NHFT,NHFT 1386,15/03/2022,Forensic,High secure women's service,2,What was good?,"Helping me get better, some staff that is.  Groups. Education. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,1.0
+NHFT 1760 - Q1,NHFT,NHFT 1760,18/03/2022,Community health services,Specialist Services and CYP,5,What could we do better?,"I was not asked if I was able to afford this. I did purchase 2 pieces of equipment suggested, but did cost quite a lot of money. I was told they would send me some insoles, specifically for my condition. I have never received these (3 months later). Have chased this up twice. All the contact numbers I was given do not work, even the telephone number on the internet says it is incorrect?",,5.0,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1760 - Q2,NHFT,NHFT 1760,18/03/2022,Community health services,Specialist Services and CYP,5,What was good?,"The initial appointment went well and lots of information was given, although I was advised I had to buy a lot of the equipment needed to improve my condition.",,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1395 - Q1,NHFT,NHFT 1395,22/03/2022,Community health services,South Notts,1,What could we do better?,not much better,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1395 - Q2,NHFT,NHFT 1395,22/03/2022,Community health services,South Notts,1,What was good?,everything was good,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1767 - Q1,NHFT,NHFT 1767,23/03/2022,Community health services,North Notts,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1767 - Q2,NHFT,NHFT 1767,23/03/2022,Community health services,North Notts,1,What was good?,Service with health problems was mega. Put all care and thought into me.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1775 - Q1,NHFT,NHFT 1775,28/03/2022,Community health services,Specialist Services and CYP,2,What could we do better?,The online format using Microsoft Teams was not as user-friendly. Unable to see all participants.,,4.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1775 - Q2,NHFT,NHFT 1775,28/03/2022,Community health services,Specialist Services and CYP,2,What was good?,"Informative education on Diabetes Type 2: causes and development, symptoms, control, monitoring, testing, complications, physical and psychological implications, foot, diet and activity. Very comprehensively covered.",,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1405 - Q1,NHFT,NHFT 1405,29/03/2022,Forensic,High secure women's service,4,What could we do better?,Offer more activities on ward.  Get staff to listen to us.  Ward staff to do more with us. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1405 - Q2,NHFT,NHFT 1405,29/03/2022,Forensic,High secure women's service,4,What was good?,I don't know.  The DRC staff are good with us tho. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1413 - Q1,NHFT,NHFT 1413,29/03/2022,Forensic,High secure LD,3,What could we do better?,"Going to court and tribunals.
+Food",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1413 - Q2,NHFT,NHFT 1413,29/03/2022,Forensic,High secure LD,3,What was good?,"Treatment by the staff towards myself, taking care of me and keeping me busy. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0
+NHFT 1421 - Q1,NHFT,NHFT 1421,30/03/2022,Forensic,High secure LD,3,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1421 - Q2,NHFT,NHFT 1421,30/03/2022,Forensic,High secure LD,3,What was good?,Nothing. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1429 - Q1,NHFT,NHFT 1429,30/03/2022,Forensic,High secure LD,1,What could we do better?,Feel like staff winding me up. ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1429 - Q2,NHFT,NHFT 1429,30/03/2022,Forensic,High secure LD,1,What was good?,Makes me feel better. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1437 - Q1,NHFT,NHFT 1437,30/03/2022,Forensic,High secure LD,1,What could we do better?,Food could be better. Staffing could be better to provide more activities. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 1437 - Q2,NHFT,NHFT 1437,30/03/2022,Forensic,High secure LD,1,What was good?,"Enjoy activities eg gym, walking [word unreadable].
+Staff and been support me and help me through the day.
+Always give me reassurance in life.
+Allowed to contact family on a regular through the day.
+",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,1.0,,
+NHFT 1445 - Q1,NHFT,NHFT 1445,30/03/2022,Forensic,Low secure and CFS,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1445 - Q2,NHFT,NHFT 1445,30/03/2022,Forensic,Low secure and CFS,1,What was good?,"Helpful, supportive, caring and kind. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1452 - Q1,NHFT,NHFT 1452,31/03/2022,Forensic,Low secure and CFS,4,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1460 - Q1,NHFT,NHFT 1460,31/03/2022,Forensic,Low secure and CFS,1,What could we do better?,More leave. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1460 - Q2,NHFT,NHFT 1460,31/03/2022,Forensic,Low secure and CFS,1,What was good?,Being looked after in COVID. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1468 - Q1,NHFT,NHFT 1468,31/03/2022,Forensic,Low secure and CFS,5,What could we do better?,COVID. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1476 - Q1,NHFT,NHFT 1476,31/03/2022,Forensic,Low secure and CFS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1476 - Q2,NHFT,NHFT 1476,31/03/2022,Forensic,Low secure and CFS,1,What was good?,Walking group. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1484 - Q1,NHFT,NHFT 1484,02/04/2022,Local partnerships- MH,Psychological therapy,2,What could we do better?,"Activities that us as mum can take home.
+Routine with baby & best practice solutions, sleep, good & nappy changes. ",,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1492 - Q1,NHFT,NHFT 1492,02/04/2022,Community health services,South Notts,1,What could we do better?,No need for improvement,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1492 - Q2,NHFT,NHFT 1492,02/04/2022,Community health services,South Notts,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1500 - Q1,NHFT,NHFT 1500,04/04/2022,Community health services,South Notts,1,What could we do better?,More hot drinks,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1500 - Q2,NHFT,NHFT 1500,04/04/2022,Community health services,South Notts,1,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1779 - Q1,NHFT,NHFT 1779,05/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"For me everything, but I have been on several Desmond course, plus 2 juggle courses as I've had diabetes for about 20 years.",,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1779 - Q2,NHFT,NHFT 1779,05/04/2022,Community health services,Specialist Services and CYP,1,What was good?,Questions answered clearly.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1515 - Q1,NHFT,NHFT 1515,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Don't know. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1515 - Q2,NHFT,NHFT 1515,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,People very kind and sensitive. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1523 - Q1,NHFT,NHFT 1523,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,There is nothing that I think they could have done better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1523 - Q2,NHFT,NHFT 1523,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"XXX was checked everyday, as they do in hospital, enabling him to stay at home.  All the nurses were caring, never rushing, make him feel that they cared. ",,1.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1531 - Q1,NHFT,NHFT 1531,06/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1531 - Q2,NHFT,NHFT 1531,06/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Was very good at listening, caring, helping and understanding.  Could not have wished for better. ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1535 - Q1,NHFT,NHFT 1535,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Regret - along with my husband that we have now been referred back to GP/surgery.  Would have liked to stay in touch with memory clinic. ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1535 - Q2,NHFT,NHFT 1535,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"As wife and carer for my husband I was very impressed with out treatment at the memory clinic.  Always dealt with in an atmosphere of professional calm, putting us both at ease.  Discussion, explanations etc were always clear, concise - very helpful.",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1542 - Q1,NHFT,NHFT 1542,11/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1542 - Q2,NHFT,NHFT 1542,11/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"A fantastic service, helped me to know where to turn to for help when needed.  We were listened too. I am so grateful for this service, gave me peace of mind knowing I wasn't alone and there is help there.  Was given the phone numbers for help. ",,1.0,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1550 - Q1,NHFT,NHFT 1550,11/04/2022,Community health services,South Notts,1,What could we do better?,Nothing to say to make it better.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1550 - Q2,NHFT,NHFT 1550,11/04/2022,Community health services,South Notts,1,What was good?,"I was looked after very well, the care.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1558 - Q1,NHFT,NHFT 1558,13/04/2022,Local partnerships- MH,Substance misuse services,1,What could we do better?,It is perfect. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1558 - Q2,NHFT,NHFT 1558,13/04/2022,Local partnerships- MH,Substance misuse services,1,What was good?,I was treated with kindness and respect. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1566 - Q1,NHFT,NHFT 1566,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Cannot think of anything off hand. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1566 - Q2,NHFT,NHFT 1566,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,I was listened to and given coping strategy's which have helped.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1574 - Q1,NHFT,NHFT 1574,13/04/2022,Community health services,North Notts,2,What could we do better?,Would have liked more information on health & conditions.  It was done before COVID and I heard it was very informative so please bring it back!,,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1574 - Q2,NHFT,NHFT 1574,13/04/2022,Community health services,North Notts,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1582 - Q1,NHFT,NHFT 1582,13/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,I cannot think of anything that could better the service I received. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1582 - Q2,NHFT,NHFT 1582,13/04/2022,Community health services,Specialist Services and CYP,1,What was good?,From beginning to end of treatment - first class service.  Made to feel extremely relaxed. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1590 - Q1,NHFT,NHFT 1590,13/04/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1590 - Q2,NHFT,NHFT 1590,13/04/2022,Local partnerships- MH,Adult mental health,1,What was good?,Regular visits.  Helpful nurses. ,,2.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1597 - Q1,NHFT,NHFT 1597,17/04/2022,Forensic,Wathwood,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1597 - Q2,NHFT,NHFT 1597,17/04/2022,Forensic,Wathwood,3,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1605 - Q1,NHFT,NHFT 1605,18/04/2022,Forensic,Wathwood,2,What could we do better?,More staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1605 - Q2,NHFT,NHFT 1605,18/04/2022,Forensic,Wathwood,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1613 - Q1,NHFT,NHFT 1613,18/04/2022,Forensic,Wathwood,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1613 - Q2,NHFT,NHFT 1613,18/04/2022,Forensic,Wathwood,1,What was good?,Offered 1:1 time with staff. ,,3.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1787 - Q1,NHFT,NHFT 1787,19/04/2022,Local partnerships- MH,Mental health services for older people,4,What could we do better?,Communication within the team could be better. Stick to treatment plans. Be more honest.,,5.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1787 - Q2,NHFT,NHFT 1787,19/04/2022,Local partnerships- MH,Mental health services for older people,4,What was good?,"Having telephone appointments, rather than face to face.",,4.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1793 - Q1,NHFT,NHFT 1793,05/05/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,Have intense training on people that present to you with serious physical illness. No staff have any idea what they are doing. I suffered intense medical neglect. I was starved. I experience a horror that will live with me for the rest of my young life. You are monsters.,,5.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,
+NHFT 1793 - Q2,NHFT,NHFT 1793,05/05/2022,Local partnerships- MH,Adult mental health,5,What was good?,Absolutely nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1624 - Q1,NHFT,NHFT 1624,06/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Cant think of anything,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1624 - Q2,NHFT,NHFT 1624,06/05/2022,Community health services,Specialist Services and CYP,1,What was good?,"Feel looked after, clear information, know where to find more info and who to call.",,2.0,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1800 - Q1,NHFT,NHFT 1800,07/05/2022,Local partnerships- MH,Mental health services for older people,4,What could we do better?,"Return phone calls if I ring duty worker/cpn for support. On numerous occasions when I rang for support, I was told I would get a call back and never did. I have no faith in this service. Was told would get follow up appointments, and never did. Waste of my time to be left feeling in a worse state. Communication is an issue that needs to be addressed. Plans need to be kept to. I Decided to leave the service, as it wasn't helping me, that was the only good thing that happened.",,5.0,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1800 - Q2,NHFT,NHFT 1800,07/05/2022,Local partnerships- MH,Mental health services for older people,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1637 - Q1,NHFT,NHFT 1637,09/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,After only one visit I can't comment. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1637 - Q2,NHFT,NHFT 1637,09/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Having arrived early for our appointment we were allowed to sit in the waiting room, after a kind young person actually took us to the right clinic.  Everything was as I expected & quite straight forward. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1642 - Q1,NHFT,NHFT 1642,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1650 - Q1,NHFT,NHFT 1650,10/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1650 - Q2,NHFT,NHFT 1650,10/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Yes,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1658 - Q1,NHFT,NHFT 1658,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"Longer meets.
+More regular. ",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1658 - Q2,NHFT,NHFT 1658,10/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,"Visits from 'experts' - I've already met the debt management team.
+Team for going above and beyond in their care - also their knowledge about systems/organisations to help.  Time to talk with other carers. ",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1810 - Q1,NHFT,NHFT 1810,15/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Check that all stitches are removed, when they are due to be taken out.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1810 - Q2,NHFT,NHFT 1810,15/05/2022,Community health services,Specialist Services and CYP,1,What was good?,Very kind staff. Surgery went well. After care was reasonable. Scarring minimal.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1665 - Q1,NHFT,NHFT 1665,17/05/2022,Community health services,South Notts,3,What could we do better?,Sometimes,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1665 - Q2,NHFT,NHFT 1665,17/05/2022,Community health services,South Notts,3,What was good?,I enjoyed listening to other lives of patients and staff.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1819 - Q1,NHFT,NHFT 1819,23/05/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,Listen a little bit more.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1819 - Q2,NHFT,NHFT 1819,23/05/2022,Local partnerships- MH,Adult mental health,2,What was good?,Staff listen to me and they do as I like most of the time.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1673 - Q1,NHFT,NHFT 1673,26/05/2022,Community health services,South Notts,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1673 - Q2,NHFT,NHFT 1673,26/05/2022,Community health services,South Notts,1,What was good?,"Everything was very good. No fault at all. Better than the Queens, I have enjoyed it here.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1823 - Q1,NHFT,NHFT 1823,26/05/2022,Community health services,North Notts,1,What could we do better?,The contact care line could have been improved for those who did not fully understand care services (eg brother in law). Had recourse to seek attention but did not know what to ask for in the terms that the call handler could navigate easily at the first attempt.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1823 - Q2,NHFT,NHFT 1823,26/05/2022,Community health services,North Notts,1,What was good?,"Attentive compassionate care, that fully respected dignity and personal wishes.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1686 - Q1,NHFT,NHFT 1686,30/05/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1686 - Q2,NHFT,NHFT 1686,30/05/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"I would say the care I have received has been second to none.  All the staff on Cherry Ward, should be proud of the standards of care they have given to all patients, they are more like friends than carers.  All most everything was don to an excellent standard.  If I get sick in the future I would like to go to Cherry Ward. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1827 - Q1,NHFT,NHFT 1827,31/05/2022,Community health services,Specialist Services and CYP,5,What could we do better?,"Online booking, or allowing GP staff to book.
+It is impossible to get appts as the phone service cuts off.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1827 - Q2,NHFT,NHFT 1827,31/05/2022,Community health services,Specialist Services and CYP,5,What was good?,When we get an appt. care is good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 46 - Q2,NHFT,NHFT 46,02/06/2021,Community health services,Specialist services,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 54 - Q1,NHFT,NHFT 54,08/06/2021,Unknown,Unknown,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 62 - Q1,NHFT,NHFT 62,15/06/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The single room I was in needed a clean at the edges of the room. There was bits everywhere. The walls could do with a paint, and the coffee was awful.",,5.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,
+NHFT 62 - Q2,NHFT,NHFT 62,15/06/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,The staff are lovely. The food is also lovely.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 01 - Q1,NHFT,NHFT 01,17/06/2021,Community health services,Mansfield and Ashfield,1,What could we do better?,Not sure.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 01 - Q2,NHFT,NHFT 01,17/06/2021,Community health services,Mansfield and Ashfield,1,What was good?,"Great communication, everything explained clearly and follow up treatment plan was actioned.
+Service and care was fab.",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 08 - Q1,NHFT,NHFT 08,18/06/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 14 - Q1,NHFT,NHFT 14,22/06/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 14 - Q2,NHFT,NHFT 14,22/06/2021,Community health services,Specialist services,1,What was good?,Talked through everything clearly.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 75 - Q1,NHFT,NHFT 75,23/06/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Some staff were more engaging than others.,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 75 - Q2,NHFT,NHFT 75,23/06/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,That being listened to and understanding.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 22 - Q1,NHFT,NHFT 22,28/06/2021,Forensic,Arnold lodge,1,What could we do better?,Just keep doing what your doing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 22 - Q2,NHFT,NHFT 22,28/06/2021,Forensic,Arnold lodge,1,What was good?,"Comprehension, listening, helpful advice & support",,1.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 30 - Q1,NHFT,NHFT 30,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,Be more diverse. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 30 - Q2,NHFT,NHFT 30,28/06/2021,Forensic,Arnold lodge,2,What was good?,I felt it was relative care. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 38 - Q1,NHFT,NHFT 38,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,Have more communication between staff and patients. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 38 - Q2,NHFT,NHFT 38,28/06/2021,Forensic,Arnold lodge,2,What was good?,Treatment groups & ward rounds. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 378 - Q1,NHFT,NHFT 378,29/06/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Female staff need to pay more attention to patients, instead male staff.",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 378 - Q2,NHFT,NHFT 378,29/06/2021,Local partnerships- MH,Adult mental health,4,What was good?,"The food is amazing. Male staff pay lots of attention to you, and give you what you need.",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 88 - Q1,NHFT,NHFT 88,01/07/2021,,,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 88 - Q2,NHFT,NHFT 88,01/07/2021,,,1,What was good?,Excellent service. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 96 - Q1,NHFT,NHFT 96,01/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,I think we go what we needed from the service at the time. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 96 - Q2,NHFT,NHFT 96,01/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"On time, clear mum immediately felt a bond. ",,2.0,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 381 - Q1,NHFT,NHFT 381,01/07/2021,Unknown,Unknown,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 381 - Q2,NHFT,NHFT 381,01/07/2021,Unknown,Unknown,1,What was good?,I was treated as an individual with care and consideration.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 382 - Q1,NHFT,NHFT 382,02/07/2021,Community health services,Rushcliffe,5,What could we do better?,Not abandon patients.,,5.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 382 - Q2,NHFT,NHFT 382,02/07/2021,Community health services,Rushcliffe,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 111 - Q1,NHFT,NHFT 111,05/07/2021,Community health services,Bassetlaw,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 111 - Q2,NHFT,NHFT 111,05/07/2021,Community health services,Bassetlaw,1,What was good?,"The staff was very friendly & attentive, I couldn't ask for better care.
+Everything was excellent & I recommend their service, very thoughtful. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 119 - Q1,NHFT,NHFT 119,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 119 - Q2,NHFT,NHFT 119,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Everything was excellent.  Lovely RMN see's my patient and help me to get of medications for her, even he should seen her because she is not permanent, I really appreciated and lovely person. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,1.0
+NHFT 134 - Q1,NHFT,NHFT 134,06/07/2021,Forensic,Offender health,5,What could we do better?,"Where do you want me to start!
+List some qualified staff in here where are they?
+As an ex SRN and midwife with a BA I am at a loss as we haven't got a qualified person to do combat stress for this concern.
+You have some staff but you need more ASAP/SRN or SEN.",,4.0,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 134 - Q2,NHFT,NHFT 134,06/07/2021,Forensic,Offender health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 142 - Q1,NHFT,NHFT 142,06/07/2021,Local partnerships- MH,CAMHS,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 149 - Q1,NHFT,NHFT 149,07/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Constraints for time limit (8 weeks?) meant order of events was a little odd. Discharge came before psychiatrist's visit. ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 149 - Q2,NHFT,NHFT 149,07/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,I am lucky to have a psychiatrist visit me at home.  All the team were highly professional; had empathy with me; boosted my confidence and were sensitive to my needs.  They were amazing. I attribute my learning to walk again to their care and compassion.  I will really miss them all and their sense of humour which kept me feeling positive. ,,1.0,,,,1.0,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 157 - Q1,NHFT,NHFT 157,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,COVID - only one named visitor allowed. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 157 - Q2,NHFT,NHFT 157,07/07/2021,Community health services,Rushcliffe,1,What was good?,Well set up for rehabilitations. Fulfils its purpose. Everything is fine. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 165 - Q1,NHFT,NHFT 165,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,"Plan ??? ???? when going home but not yet, not seen any plans.
+Nothing could do better. ",,3.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 165 - Q2,NHFT,NHFT 165,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Landing here - feel of rehabilitation from being here.
+Food is good - lots of choice.
+Go out when needed to - exercise from plan.
+Staff are great - including all staff. ",,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,1.0
+NHFT 173 - Q1,NHFT,NHFT 173,07/07/2021,Community health services,Specialist services,1,What could we do better?,"Excellent service, could not be improved. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 181 - Q1,NHFT,NHFT 181,07/07/2021,Community health services,Specialist services,1,What could we do better?,I don't really know. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 181 - Q2,NHFT,NHFT 181,07/07/2021,Community health services,Specialist services,1,What was good?,The fact I was able to have my feet done again after such a long break.,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 189 - Q1,NHFT,NHFT 189,07/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 189 - Q2,NHFT,NHFT 189,07/07/2021,Community health services,Specialist services,1,What was good?,"The podiatrist was kind, gentle & explained everything. ",,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 194 - Q1,NHFT,NHFT 194,08/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 202 - Q1,NHFT,NHFT 202,08/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 202 - Q2,NHFT,NHFT 202,08/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,Kept in regular contact and listened carefully to all our worries. ,,2.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 210 - Q1,NHFT,NHFT 210,08/07/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 210 - Q2,NHFT,NHFT 210,08/07/2021,Local partnerships- MH,Substance misuse services,1,What was good?,Offered water on entry.  Comprehensive service.  Women who saw us was a hero. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 218 - Q1,NHFT,NHFT 218,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 218 - Q2,NHFT,NHFT 218,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Listening. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 226 - Q1,NHFT,NHFT 226,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 226 - Q2,NHFT,NHFT 226,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,Friendly & concerned manner.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 232 - Q1,NHFT,NHFT 232,12/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 232 - Q2,NHFT,NHFT 232,12/07/2021,Community health services,Specialist services,1,What was good?,"Due to COVID initial assessments were over the phone, but explanations were clear and I felt that Lynn was able to understand my limitations. Felt confident that my health was in the best hands.",,2.0,,,,,,,,,,1.0,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 238 - Q1,NHFT,NHFT 238,13/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 238 - Q2,NHFT,NHFT 238,13/07/2021,Community health services,Children and young people,1,What was good?,Nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 246 - Q1,NHFT,NHFT 246,13/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 246 - Q2,NHFT,NHFT 246,13/07/2021,Community health services,Children and young people,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 254 - Q1,NHFT,NHFT 254,14/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 254 - Q2,NHFT,NHFT 254,14/07/2021,Community health services,Children and young people,1,What was good?,Nurse was really nice to me.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 262 - Q1,NHFT,NHFT 262,14/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing very happy.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 262 - Q2,NHFT,NHFT 262,14/07/2021,Community health services,Children and young people,1,What was good?,Made me feel at ease and lots of reassurance.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 268 - Q1,NHFT,NHFT 268,16/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 268 - Q2,NHFT,NHFT 268,16/07/2021,Community health services,Children and young people,1,What was good?,Talk to me while doing it.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 274 - Q1,NHFT,NHFT 274,20/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 274 - Q2,NHFT,NHFT 274,20/07/2021,Community health services,Children and young people,1,What was good?,All the information that was given.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 404 - Q1,NHFT,NHFT 404,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,More communication from the consultant on the ward. I felt they didn't keep you updated.,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 412 - Q1,NHFT,NHFT 412,25/07/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,"The food could be improved, because my son seemed to live on sandwiches.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 412 - Q2,NHFT,NHFT 412,25/07/2021,Local partnerships- MH,Intellectual and developmental disability,1,What was good?,"The doctors and staff were very good with my son, when he was there, and all of them treated him respect, because he was very Ill, and it was the first time he had to deal with on his own, because of covid.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 286 - Q1,NHFT,NHFT 286,27/07/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 286 - Q2,NHFT,NHFT 286,27/07/2021,Forensic,Offender health,1,What was good?,How things was explained to me. ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 294 - Q1,NHFT,NHFT 294,27/07/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 294 - Q2,NHFT,NHFT 294,27/07/2021,Forensic,Offender health,2,What was good?,Great service and I always feel looked after. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 302 - Q1,NHFT,NHFT 302,27/07/2021,Forensic,Offender health,1,What could we do better?,Just continue what your doing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 302 - Q2,NHFT,NHFT 302,27/07/2021,Forensic,Offender health,1,What was good?,The good things was when you said you will do something you did it and when you said you would be round you was.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 416 - Q1,NHFT,NHFT 416,27/07/2021,Community health services,Mansfield and Ashfield,1,What could we do better?,As above I have no complaints.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 422 - Q1,NHFT,NHFT 422,28/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"More space for quiet time, so you can have time to yourself.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 422 - Q2,NHFT,NHFT 422,28/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"When I first came to Kingsley, I found it hard but after a while I settled in and the staff my the ward a very calming place and nothing is too much trouble. The manager even took me off the ward for my polos which I love to have in the day. A pleasant episode in my life.",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,
+NHFT 428 - Q1,NHFT,NHFT 428,31/07/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,Offer actual mental health assessments for things like schizophrenia. They need to see you faster I waited 10 hours while hallucinating in the waiting area.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 428 - Q2,NHFT,NHFT 428,31/07/2021,Local partnerships- MH,Adult mental health,5,What was good?,They kept their emotional displays to themselves.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 319 - Q1,NHFT,NHFT 319,04/08/2021,Forensic,Offender health,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 319 - Q2,NHFT,NHFT 319,04/08/2021,Forensic,Offender health,3,What was good?,I was listened too. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 327 - Q1,NHFT,NHFT 327,04/08/2021,Forensic,Offender health,2,What could we do better?,Having medication at the same time every day.  Psychists did not follow with promise.  since 4th June to 22nd no mental health medication. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 327 - Q2,NHFT,NHFT 327,04/08/2021,Forensic,Offender health,2,What was good?,Friendly staff at medical hatch. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 335 - Q1,NHFT,NHFT 335,04/08/2021,Forensic,Offender health,1,What could we do better?,Referrals to other services. ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 343 - Q1,NHFT,NHFT 343,05/08/2021,Forensic,Offender health,1,What could we do better?,"Not much,",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 343 - Q2,NHFT,NHFT 343,05/08/2021,Forensic,Offender health,1,What was good?,"Your attitude, professionalism & diversity.
+Everything was good. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 351 - Q1,NHFT,NHFT 351,05/08/2021,Forensic,Offender health,2,What could we do better?,See me to sort my problems. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 351 - Q2,NHFT,NHFT 351,05/08/2021,Forensic,Offender health,2,What was good?,Nothing?,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 430 - Q1,NHFT,NHFT 430,06/08/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,"Female healthcare sit for long periods, talking about wanting to work in a different place. This can make you lack confidence to get better.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 430 - Q2,NHFT,NHFT 430,06/08/2021,Local partnerships- MH,Adult mental health,1,What was good?,The male staffs banter and way of executing care makes you feel comfortable. It's just like a normal adult environment. Praise given where it is needed.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 438 - Q1,NHFT,NHFT 438,10/08/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing. They all work hard.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 438 - Q2,NHFT,NHFT 438,10/08/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,The staff were friendly and kind. They all worked hard to get me back home.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 360 - Q1,NHFT,NHFT 360,17/08/2021,Community health services,Children and young people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 360 - Q2,NHFT,NHFT 360,17/08/2021,Community health services,Children and young people,2,What was good?,to see how much he weighed as I had not been able to weigh him.,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 449 - Q1,NHFT,NHFT 449,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 449 - Q2,NHFT,NHFT 449,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,I've enjoyed my short stay here. All staff and meals have been nice be nice to go home. the bedroom is clean and tidy.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 367 - Q1,NHFT,NHFT 367,20/08/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 367 - Q2,NHFT,NHFT 367,20/08/2021,Community health services,Children and young people,1,What was good?,Very thorough. Listened and offered lots of advice.,,2.0,,,,,,,,1.0,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 455 - Q1,NHFT,NHFT 455,23/08/2021,Local partnerships- MH,Mental health services for older people,5,What could we do better?,"To be told after an 8 week stay under section, that you now have no support, is unacceptable. I was told I could have more mood stabilisation, which they have now declined. I apparently have to be stable for 6 months before undergoing any therapy, with no help in between and no support, which is ridiculous. We all know what is going to happen after 6 months, they will say farewell you've been stable so you don't need the therapy. The system is appalling! What is causing my mood to be unstable is the trauma and abuse I have to address. I'm unable to do this as I've been told to wait 6 months.",,5.0,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 455 - Q2,NHFT,NHFT 455,23/08/2021,Local partnerships- MH,Mental health services for older people,5,What was good?,Team were nice and I could talk to them. Good at explaining the process.,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 458 - Q1,NHFT,NHFT 458,27/08/2021,Community health services,Children and young people,5,What could we do better?,"A health visitor who maybe enjoys her role, and enjoys helping others, rather then just asking clients to leave.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 458 - Q2,NHFT,NHFT 458,27/08/2021,Community health services,Children and young people,5,What was good?,Leaving.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 465 - Q1,NHFT,NHFT 465,02/09/2021,Forensic,Offender health,1,What could we do better?,"Dental appointments - there should be some sort of EMERGENCY treatments for those people are really and truly in pain.  I been through this pain in jail more than a month jut for one of filling appointment that I have has, so we really need to work on the timing and the emergencies also. Thanks a lot. ",,4.0,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 465 - Q2,NHFT,NHFT 465,02/09/2021,Forensic,Offender health,1,What was good?,I been treated kindly and respectful.  Healthcare (NHS) staffs are the most kindest and smartest. Thank you NHS. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 473 - Q1,NHFT,NHFT 473,02/09/2021,Forensic,Offender health,1,What could we do better?,Note. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 473 - Q2,NHFT,NHFT 473,02/09/2021,Forensic,Offender health,1,What was good?,Just the service that the give and information. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 481 - Q1,NHFT,NHFT 481,02/09/2021,Forensic,Offender health,3,What could we do better?,"Get things done.
+Quicker appointments. ",,4.0,,1.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 481 - Q2,NHFT,NHFT 481,02/09/2021,Forensic,Offender health,3,What was good?,Everyone is very helpful. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 487 - Q1,NHFT,NHFT 487,03/09/2021,Forensic,Offender health,2,What could we do better?,More leaflets through our door.  COVID guidelines in prison. ,,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 487 - Q2,NHFT,NHFT 487,03/09/2021,Forensic,Offender health,2,What was good?,"When you put apps in, it gets dealt with quickly. ",,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 753 - Q1,NHFT,NHFT 753,03/09/2021,Local partnerships- MH,Mental health services for older people,4,What could we do better?,"Have clear treatment plans, and let patients see them. I often didn't understand or know what my treatment plan was, and never got a written one that I could refer to if I was unsure. Contact patients when you say you will. I haven't got all day to wait for phone calls or visits.",,4.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 753 - Q2,NHFT,NHFT 753,03/09/2021,Local partnerships- MH,Mental health services for older people,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 506 - Q1,NHFT,NHFT 506,08/09/2021,Forensic,Offender health,2,What could we do better?,"Waiting time to be seen be better, more information.  Like if your a transgender more help needed. No information on Transgender or tablets need if your transgender, more help needed.  Like hat tablet to take or medicine to take.  Healthcare appointments.  ",,4.0,,,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,
+NHFT 506 - Q2,NHFT,NHFT 506,08/09/2021,Forensic,Offender health,2,What was good?,"Not found anything good.
+",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 514 - Q1,NHFT,NHFT 514,08/09/2021,Forensic,High secure MH,2,What could we do better?,Encourage patients to integrate.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 514 - Q2,NHFT,NHFT 514,08/09/2021,Forensic,High secure MH,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 522 - Q1,NHFT,NHFT 522,08/09/2021,Forensic,High secure MH,5,What could we do better?,Change the staff on the ward. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 522 - Q2,NHFT,NHFT 522,08/09/2021,Forensic,High secure MH,5,What was good?,TED activitie.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 530 - Q1,NHFT,NHFT 530,08/09/2021,Community health services,Specialist services,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 532 - Q1,NHFT,NHFT 532,13/09/2021,Forensic,Low secure and CFS,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 540 - Q1,NHFT,NHFT 540,13/09/2021,Forensic,Low secure and CFS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 540 - Q2,NHFT,NHFT 540,13/09/2021,Forensic,Low secure and CFS,1,What was good?,"Keeping busy cooking. Coffee bar, using x-box in my room. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 548 - Q1,NHFT,NHFT 548,13/09/2021,Forensic,Low secure and CFS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 548 - Q2,NHFT,NHFT 548,13/09/2021,Forensic,Low secure and CFS,1,What was good?,"They listened and done their best to accommodate, even when short staffed, they found time for activities and fresh air. ",,2.0,,,,,1.0,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 556 - Q1,NHFT,NHFT 556,13/09/2021,Forensic,Low secure and CFS,3,What could we do better?,Let me out sooner. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 556 - Q2,NHFT,NHFT 556,13/09/2021,Forensic,Low secure and CFS,3,What was good?,"Coffee bar good.
+Going out on leave. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,
+NHFT 764 - Q1,NHFT,NHFT 764,13/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,The ward can be very noisy at times during the day and night due to patients shouting.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 769 - Q1,NHFT,NHFT 769,14/09/2021,Community health services,Children and young people,5,What could we do better?,Attend appointments on time. Communication - at present there isnt any. Listen to issues.,,4.0,,,,,,,,,1.0,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 769 - Q2,NHFT,NHFT 769,14/09/2021,Community health services,Children and young people,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 574 - Q1,NHFT,NHFT 574,15/09/2021,,,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 574 - Q2,NHFT,NHFT 574,15/09/2021,,,1,What was good?,"Thank you for your support last Friday, it has really helped me so thank you.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 582 - Q1,NHFT,NHFT 582,15/09/2021,Community health services,Children and young people,1,What could we do better?,"No, was all very good",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 582 - Q2,NHFT,NHFT 582,15/09/2021,Community health services,Children and young people,1,What was good?,Explaining things very clearly.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 775 - Q1,NHFT,NHFT 775,20/09/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,"More engaging activities, to keep us focused at weekends.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 775 - Q2,NHFT,NHFT 775,20/09/2021,Local partnerships- MH,Adult mental health,1,What was good?,"Staff calm and kind. Always give an ear to talk to about things Provided good activities and a relaxation group, which was very beneficial, and helped myself sleep well.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,
+NHFT 592 - Q1,NHFT,NHFT 592,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 592 - Q2,NHFT,NHFT 592,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Carol has been good to me all the way.  I don't think I would be her without her help, I will miss her visits. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 776 - Q1,NHFT,NHFT 776,21/09/2021,Local partnerships- MH,CAMHS,5,What could we do better?,Absolutely everything.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 776 - Q2,NHFT,NHFT 776,21/09/2021,Local partnerships- MH,CAMHS,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 605 - Q1,NHFT,NHFT 605,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Noth. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 605 - Q2,NHFT,NHFT 605,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Very supportive and made the visit an enjoyable experience.
+They were attentive to my needs and they are a credit to the NHS. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 613 - Q1,NHFT,NHFT 613,22/09/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 613 - Q2,NHFT,NHFT 613,22/09/2021,Local partnerships- MH,Substance misuse services,1,What was good?,"Feel supportive, help realise need change for health to improve.
+Feel support, excellent. I feel I wouldn't have reduced my drinking or looked at changes if service was not supporting me.  ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 621 - Q1,NHFT,NHFT 621,22/09/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 621 - Q2,NHFT,NHFT 621,22/09/2021,Community health services,Children and young people,1,What was good?,Everything. Nothing was to much trouble and helped massively with daughters allergy being diagnosed and when I needed advice was there to help.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 629 - Q1,NHFT,NHFT 629,22/09/2021,Forensic,Arnold lodge,1,What could we do better?,It's already in the process. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 629 - Q2,NHFT,NHFT 629,22/09/2021,Forensic,Arnold lodge,1,What was good?,"Everything, they don't try and change me, they proffer me. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 637 - Q1,NHFT,NHFT 637,22/09/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 637 - Q2,NHFT,NHFT 637,22/09/2021,Community health services,Children and young people,1,What was good?,"everything!
+Listening visits have been very very useful. I've never had such good care.",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 642 - Q1,NHFT,NHFT 642,23/09/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 650 - Q1,NHFT,NHFT 650,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 658 - Q1,NHFT,NHFT 658,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Everything seems fine!,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 658 - Q2,NHFT,NHFT 658,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,My carer was very good at being helpful and kind!,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 666 - Q1,NHFT,NHFT 666,23/09/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 666 - Q2,NHFT,NHFT 666,23/09/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,"Very helpful, great service.  Sorry to see them go. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 786 - Q1,NHFT,NHFT 786,26/09/2021,Local partnerships- MH,Adult mental health,3,What could we do better?,It makes me wonder if the team know what they are doing. Nothing is joined up. Appointments are all over the place. Poor communication. Not helped me at all.,,5.0,,,,,,,,1.0,1.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 786 - Q2,NHFT,NHFT 786,26/09/2021,Local partnerships- MH,Adult mental health,3,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 791 - Q1,NHFT,NHFT 791,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Have more staff on duty, so that they can talk to you, and not running around.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 791 - Q2,NHFT,NHFT 791,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The staff was very nice, and so was the food on the ward.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 799 - Q1,NHFT,NHFT 799,28/09/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,"PRN takes so long to get, a speedy way would be better.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 799 - Q2,NHFT,NHFT 799,28/09/2021,Local partnerships- MH,Adult mental health,1,What was good?,"Fantastic vibe on the ward, lots of laughter and adult humour, which makes you feel better in yourself. Amazing male healthcare, they are not like the majority of male healthcare, at millbrook or highbury.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,
+NHFT 676 - Q1,NHFT,NHFT 676,30/09/2021,Community health services,Children and young people,1,What could we do better?,I don't think this could be improved,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 676 - Q2,NHFT,NHFT 676,30/09/2021,Community health services,Children and young people,1,What was good?,Everything was done well and dealt with professionally,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 684 - Q1,NHFT,NHFT 684,30/09/2021,Forensic,High secure LD,3,What could we do better?,Make you sick.  Food make you sick. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 684 - Q2,NHFT,NHFT 684,30/09/2021,Forensic,High secure LD,3,What was good?,Nothing. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 692 - Q1,NHFT,NHFT 692,30/09/2021,Forensic,High secure LD,1,What could we do better?,No staff to do anything. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 692 - Q2,NHFT,NHFT 692,30/09/2021,Forensic,High secure LD,1,What was good?,"Staff help you.
+Can do activities. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 700 - Q1,NHFT,NHFT 700,30/09/2021,Forensic,High secure women's service,2,What could we do better?,"Listen to me.
+More staff. ",,4.0,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 700 - Q2,NHFT,NHFT 700,30/09/2021,Forensic,High secure women's service,2,What was good?,Like to got to DRC horticulture to see animals. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 708 - Q1,NHFT,NHFT 708,30/09/2021,Forensic,High secure women's service,3,What could we do better?,Don't like the bosses. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 708 - Q2,NHFT,NHFT 708,30/09/2021,Forensic,High secure women's service,3,What was good?,Like the staff. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 716 - Q1,NHFT,NHFT 716,30/09/2021,Forensic,High secure women's service,1,What could we do better?,Get the food right for gluten free & vegan & veggies. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 716 - Q2,NHFT,NHFT 716,30/09/2021,Forensic,High secure women's service,1,What was good?,"Support from staff. Treatments. Glad I came here, saved me. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 724 - Q1,NHFT,NHFT 724,30/09/2021,Forensic,High secure LD,1,What could we do better?,Low staff when your want to go out for fresh air. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 724 - Q2,NHFT,NHFT 724,30/09/2021,Forensic,High secure LD,1,What was good?,"Help you when your at your lowest time and try and get you out of Rampton.
+Keep you busy as much as the can with hard times. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 732 - Q1,NHFT,NHFT 732,30/09/2021,Forensic,High secure LD,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 732 - Q2,NHFT,NHFT 732,30/09/2021,Forensic,High secure LD,1,What was good?,Help you. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 738 - Q1,NHFT,NHFT 738,04/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The only difficulty was the time lag between being referred for a CT Head Scan and the scan taking place - over 10 weeks, I realise this was outside you control, but was nevertheless frustrating.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 746 - Q1,NHFT,NHFT 746,04/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Buzzer not positioned very well in my vest space, I struggled to reach it.  Also I would of liked my own room, not being in a 6 bay. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 746 - Q2,NHFT,NHFT 746,04/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Looking after me, listening to me.  Everything I needed the staff assisted me very well. ",,2.0,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 807 - Q1,NHFT,NHFT 807,06/10/2021,Community health services,North Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 807 - Q2,NHFT,NHFT 807,06/10/2021,Community health services,North Notts,1,What was good?,"My treatment & care was excellent, thank you to all concerned.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 815 - Q1,NHFT,NHFT 815,07/10/2021,Community health services,Specialist Services and CYP,2,What could we do better?,"Considering the situation with the pandemic, we don't think anything could have been done any better.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 815 - Q2,NHFT,NHFT 815,07/10/2021,Community health services,Specialist Services and CYP,2,What was good?,It helped me to understand Aphasia and how to cope with it. Also the online support.,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 823 - Q1,NHFT,NHFT 823,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 823 - Q2,NHFT,NHFT 823,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything in general. Very friendly. Made to feel relaxed.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 831 - Q1,NHFT,NHFT 831,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,"When attending an appointment, you should be able to make your next appointment while you are there, (you used to be able to do this). At present you have to phone to try and book your next appointment, sometimes having to ring several times before you manage to get one.",,4.0,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 929 - Q1,NHFT,NHFT 929,07/10/2021,,,1,What could we do better?,Little,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 929 - Q2,NHFT,NHFT 929,07/10/2021,,,1,What was good?,She listened and had a good understanding of my history.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 841 - Q1,NHFT,NHFT 841,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 841 - Q2,NHFT,NHFT 841,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Care.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 849 - Q1,NHFT,NHFT 849,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 849 - Q2,NHFT,NHFT 849,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 857 - Q1,NHFT,NHFT 857,09/10/2021,Community health services,Bassetlaw,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 857 - Q2,NHFT,NHFT 857,09/10/2021,Community health services,Bassetlaw,7,What was good?,Managed my pain. Stopped sickness. Got me eating food. All staff were very kind.,,2.0,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,
+NHFT 863 - Q1,NHFT,NHFT 863,14/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 863 - Q2,NHFT,NHFT 863,14/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Discussed relevant concerns and put them to rest.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 866 - Q1,NHFT,NHFT 866,19/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 866 - Q2,NHFT,NHFT 866,19/10/2021,Community health services,Specialist Services and CYP,1,What was good?,How comfortable I felt being here and talking,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 869 - Q1,NHFT,NHFT 869,23/10/2021,,,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 869 - Q2,NHFT,NHFT 869,23/10/2021,,,1,What was good?,180% brilliant. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 877 - Q1,NHFT,NHFT 877,24/10/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 877 - Q2,NHFT,NHFT 877,24/10/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,Plenty of time given (particularly when I cried).,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 885 - Q1,NHFT,NHFT 885,24/10/2021,Community health services,Specialist Services and CYP,2,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 885 - Q2,NHFT,NHFT 885,24/10/2021,Community health services,Specialist Services and CYP,2,What was good?,Friendly staff who explained everything. ,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 893 - Q1,NHFT,NHFT 893,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 893 - Q2,NHFT,NHFT 893,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Overall experience, nurses very comforting. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 901 - Q2,NHFT,NHFT 901,26/10/2021,Local partnerships- MH,Intellectual and developmental disability,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 909 - Q1,NHFT,NHFT 909,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"In our personal experience we found it frustrating having to wait weeks for a medication change or dosage change because each agency seemed to take ages responding to each other, meaning the person needing the medication change had to carry on just coping. ",,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 909 - Q2,NHFT,NHFT 909,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Keeping the same person, we got to know around C.P.N very well as we needed her services for over a year. ",,2.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 917 - Q1,NHFT,NHFT 917,26/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 946 - Q1,NHFT,NHFT 946,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. All staff great.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 954 - Q1,NHFT,NHFT 954,29/10/2021,Unknown,Unknown,5,What could we do better?,"Everything. Completely abandoned after my third child. Assuming that because I've had two others ""I knew what I was doing"" dispite having mental health issues. Crisis team having to be involved then being forced on medication and not one single check being done on me since being put on medication. A person died through sepsis and pressure sores. Has been referred to coroner for post mortum and inquest.",,5.0,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,1.0,,,1.0,,,,1.0,,,,,,,,
+NHFT 954 - Q2,NHFT,NHFT 954,29/10/2021,Unknown,Unknown,5,What was good?,Nothing. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 956 - Q1,NHFT,NHFT 956,02/11/2021,Forensic,Wathwood,1,What could we do better?,Can't think of anything. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 956 - Q2,NHFT,NHFT 956,02/11/2021,Forensic,Wathwood,1,What was good?,"Listening to me, Friendly people - staff kind and caring.  I feel like staff actually want me to do well. ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 964 - Q1,NHFT,NHFT 964,02/11/2021,Forensic,Wathwood,1,What could we do better?,For me it's perfect so far. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 964 - Q2,NHFT,NHFT 964,02/11/2021,Forensic,Wathwood,1,What was good?,"How they gave me answers to my illness, so I could understand it more. ",,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 972 - Q1,NHFT,NHFT 972,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"If there were the funds for more care staff, then more patients could benefit from their 'right to fresh air'.  And to organise some activities for weekends when the dedicated activities organiser does not work. ",,4.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 972 - Q2,NHFT,NHFT 972,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The care staff, the nursing staff and the domestic staff.  Food, cleanliness 7 activities (mon-fri). ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,1.0
+NHFT 980 - Q1,NHFT,NHFT 980,02/11/2021,Local partnerships- MH,Learning disability,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 980 - Q2,NHFT,NHFT 980,02/11/2021,Local partnerships- MH,Learning disability,7,What was good?,Very friendly and thoroguh. ,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1015 - Q1,NHFT,NHFT 1015,05/11/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,The food could have been better.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1015 - Q2,NHFT,NHFT 1015,05/11/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The help I had was very good. The activities that were on the ward like painting and seated exercises were really good, and help you get though the day. The nursing staff were very kind and always happy to help, and the ward is very clean and well kept; which is very good, and important for your recovery. Pleasant staff all round.",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 984 - Q1,NHFT,NHFT 984,10/11/2021,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1028 - Q1,NHFT,NHFT 1028,14/11/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,"My previous CPN was so disorganised, unreliable, highly stressed, anxious and a bit all over the place. The service should be better at communication  and have a clearer structure for treatment which I am hoping will improve with the new CPN.",,5.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1028 - Q2,NHFT,NHFT 1028,14/11/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,Changing my CPN.,,2.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1035 - Q1,NHFT,NHFT 1035,18/11/2021,,,1,What could we do better?,At this point I can't think of any improvement. I found the whole experience very helpful.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1035 - Q2,NHFT,NHFT 1035,18/11/2021,,,1,What was good?,The whole experience helpful and very professionally done. Everything was explained in a manner that made it easily understood and in a very pleasant manner.,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 994 - Q1,NHFT,NHFT 994,19/11/2021,Community health services,Specialist Services and CYP,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 994 - Q2,NHFT,NHFT 994,19/11/2021,Community health services,Specialist Services and CYP,2,What was good?,felt comfortable.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1001 - Q1,NHFT,NHFT 1001,23/11/2021,Specialist Services and CYP,5,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1042 - Q1,NHFT,NHFT 1042,30/11/2021,Unknown,Unknown,1,What could we do better?,Add more funding.,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1042 - Q2,NHFT,NHFT 1042,30/11/2021,Unknown,Unknown,1,What was good?,Over all very friendly staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1209 - Q1,NHFT,NHFT 1209,07/12/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,More staff for the overstretched unit!,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1049 - Q1,NHFT,NHFT 1049,10/12/2021,Community health services,South Notts,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1049 - Q2,NHFT,NHFT 1049,10/12/2021,Community health services,South Notts,1,What was good?,"Everything, I couldn't ask for more, nothing was too much...",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1215 - Q1,NHFT,NHFT 1215,14/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Very little.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1215 - Q2,NHFT,NHFT 1215,14/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Spoke with a very sympathetic person.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1219 - Q1,NHFT,NHFT 1219,15/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1062 - Q1,NHFT,NHFT 1062,16/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1062 - Q2,NHFT,NHFT 1062,16/12/2021,Community health services,Specialist Services and CYP,1,What was good?,You listened to me and helped me a lot,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1224 - Q1,NHFT,NHFT 1224,18/12/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,I found myself struggling whilst in my room. Some staff ignored me and did not help me when they knew I needed help.,,5.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1224 - Q2,NHFT,NHFT 1224,18/12/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"Food is excellent, lots of variety. I am very happy with how my stay was. I was respected a lot by mostly all the staff. Male staff in particular.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1074 - Q1,NHFT,NHFT 1074,21/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1074 - Q2,NHFT,NHFT 1074,21/12/2021,Community health services,Specialist Services and CYP,1,What was good?,"Friendly, Great advice, Made me feel very comfortable.",,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1081 - Q1,NHFT,NHFT 1081,23/12/2021,Local partnerships- MH,CAMHS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1081 - Q2,NHFT,NHFT 1081,23/12/2021,Local partnerships- MH,CAMHS,1,What was good?,??? h2h mental health,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1089 - Q1,NHFT,NHFT 1089,23/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1089 - Q2,NHFT,NHFT 1089,23/12/2021,Community health services,Specialist Services and CYP,1,What was good?,Very informative and efficient.  all of the staff were kind and helpful. ,,2.0,,1.0,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1097 - Q1,NHFT,NHFT 1097,24/12/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1105 - Q1,NHFT,NHFT 1105,24/12/2021,Community health services,North Notts,7,What could we do better?,"Nothing, very helpful",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1105 - Q2,NHFT,NHFT 1105,24/12/2021,Community health services,North Notts,7,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1113 - Q1,NHFT,NHFT 1113,24/12/2021,Forensic,Arnold lodge,1,What could we do better?,"Communication, communication, communication. ",,4.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1113 - Q2,NHFT,NHFT 1113,24/12/2021,Forensic,Arnold lodge,1,What was good?,Confidentiality. ,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1121 - Q1,NHFT,NHFT 1121,24/12/2021,Forensic,Arnold lodge,2,What could we do better?,Get more staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1121 - Q2,NHFT,NHFT 1121,24/12/2021,Forensic,Arnold lodge,2,What was good?,Make you feel part of the team.  Engage in lots of sessions. Staff overall are good at their job. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1125 - Q1,NHFT,NHFT 1125,30/12/2021,Forensic,Arnold lodge,2,What could we do better?,"Reviewing whether patients still present a medium, secure level risk or whether they should move to low secure. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1125 - Q2,NHFT,NHFT 1125,30/12/2021,Forensic,Arnold lodge,2,What was good?,Professionalism. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1133 - Q1,NHFT,NHFT 1133,30/12/2021,Forensic,Arnold lodge,5,What could we do better?,"Knock down the hospital and restart it.
+Give us more freedom, I consider myself a trapped person. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1133 - Q2,NHFT,NHFT 1133,30/12/2021,Forensic,Arnold lodge,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1234 - Q1,NHFT,NHFT 1234,06/01/2022,Local partnerships- MH,CAMHS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1234 - Q2,NHFT,NHFT 1234,06/01/2022,Local partnerships- MH,CAMHS,2,What was good?,I thought the breathing exercises helped me to control my anxiety. I enjoyed attending the sessions.,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1699 - Q2,NHFT,NHFT 1699,14/01/2022,Local partnerships- MH,IAPT,1,What was good?,My therapist has been repeatedly reminding me that my emotions were natural at some circumstances and he encourages me to talk about my difficulty in accepting my emotions and vulnerability.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1143 - Q1,NHFT,NHFT 1143,20/01/2022,Local partnerships- MH,Mental health services for older people,2,What could we do better?,The good can be cold and sometimes uneatable. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1143 - Q2,NHFT,NHFT 1143,20/01/2022,Local partnerships- MH,Mental health services for older people,2,What was good?,The ward staff were OK but the food could be a lot better. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 1151 - Q1,NHFT,NHFT 1151,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1151 - Q2,NHFT,NHFT 1151,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Somebody to talk to.  Being treated at home. Listening to me.  Nice people. Always ring before coming. ,,2.0,,,,,,,,,,1.0,,,,,1.0,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1159 - Q1,NHFT,NHFT 1159,21/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1159 - Q2,NHFT,NHFT 1159,21/01/2022,Community health services,Specialist Services and CYP,1,What was good?,"Friendly caring staff, very professional service and look after me throughout. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1167 - Q1,NHFT,NHFT 1167,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1167 - Q2,NHFT,NHFT 1167,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Did everything possible to help [name redacted].  Helpful and caring. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1703 - Q1,NHFT,NHFT 1703,21/01/2022,Unknown,Unknown,1,What could we do better?,"Not sure if there is a submit button for my referral, so not sure if it has gone through or not online.",,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1703 - Q2,NHFT,NHFT 1703,21/01/2022,Unknown,Unknown,1,What was good?,"The phone call was very positive, and a very friendly phone manner.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1179 - Q1,NHFT,NHFT 1179,28/01/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"Nothing, everything was fine. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1179 - Q2,NHFT,NHFT 1179,28/01/2022,Local partnerships- MH,Adult mental health,1,What was good?,"All the staff are very caring, warm and welcoming. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1187 - Q1,NHFT,NHFT 1187,28/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1187 - Q2,NHFT,NHFT 1187,28/01/2022,Community health services,Specialist Services and CYP,1,What was good?,She explained everything I can do to help my brother. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1195 - Q1,NHFT,NHFT 1195,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Get my mental health better. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1195 - Q2,NHFT,NHFT 1195,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1709 - Q1,NHFT,NHFT 1709,31/01/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"Try and send out the worksheets or information a little earlier, so more time to do the work before the next meeting.",,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1709 - Q2,NHFT,NHFT 1709,31/01/2022,Local partnerships- MH,Adult mental health,1,What was good?,"Managed my emotions during a particularly difficult period of time, and then more focus at the end on doing the work.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1833 - Q1,NHFT,NHFT 1833,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Cannot think of anything.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1833 - Q2,NHFT,NHFT 1833,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Nice food, like home I live in supported every day.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1841 - Q1,NHFT,NHFT 1841,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1849 - Q1,NHFT,NHFT 1849,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1849 - Q2,NHFT,NHFT 1849,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"It was 'gold standard' for over 39 years in Nottingham exceptional, but it all disintegrated around 2000, just when my daughter died and my other children were diagnosed with same heart condition.  Then my older daughter almost died for aggressive cancer.  There was less and less support over following years.  [word unreadable].  Now there is none at all.  A lot of desperate people in emotional pain.  I try to encourage those whom I know but are quite frail and unwell at this time.  Listening is a [words unreadable]. I feel it is important to place those who are training for the job (e.g. CPN, psychotherapist, psychiatric person in the appropriate post, not someone [word unreadable] another [word unreadable]  specialist.  They not interchangeable.",,5.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1857 - Q1,NHFT,NHFT 1857,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Access to therapies that are not 'behavioural' (e.g. CBT) such as EMDR.  Much shorter waiting times.
+Access to long term therapy without lengthy waiting lists.  Use of lived experience to improve services.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1857 - Q2,NHFT,NHFT 1857,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Excellent GP.  ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1865 - Q1,NHFT,NHFT 1865,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Not sure.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1873 - Q1,NHFT,NHFT 1873,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Generally in could be made better and its not fully explained what my actual condition is supposed to be.  It could be better in some ways and its certainly inconsistent. I think it could be better all round than it is at present!,,5.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1873 - Q2,NHFT,NHFT 1873,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1881 - Q1,NHFT,NHFT 1881,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Not pleased to be passed onto a pharmacist instead of mental health nurse. Just because I have been a bipolar for a long time, I don't get the same time as I used to.",,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1881 - Q2,NHFT,NHFT 1881,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1889 - Q1,NHFT,NHFT 1889,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,I cannot fault it. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1889 - Q2,NHFT,NHFT 1889,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"I am getting better with it.
+I am happy with the quality.
+All of the treatment.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1897 - Q1,NHFT,NHFT 1897,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Everything.  I have been trying to get hold of a team leader for 3 months.  I have left over 15 messages and heard nothing.  I am making a formal complaint.  Musters Road Mental Health team is the worst NHS service I have ever encountered.,,5.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1897 - Q2,NHFT,NHFT 1897,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Nothing at all.  ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1905 - Q1,NHFT,NHFT 1905,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Video call are difficult to see, hear and keep up with.
+Dementia patients need to be seen face to face.",,4.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1905 - Q2,NHFT,NHFT 1905,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1913 - Q1,NHFT,NHFT 1913,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1913 - Q2,NHFT,NHFT 1913,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Yes, community mental health nurse was patient and good.  I seen/spoke with her for about 18 months while experiencing depression, I was very happy with her and I feel better now.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1921 - Q1,NHFT,NHFT 1921,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Rushcliffe local community mental health team does not respond  to emails.  Keep service users up to date  with care plans/treatment via letter and their phones are only opens 9-5.   It is disgusting they are allowed to operate 9-5 service only and have not embraced phone/video assessment/appointments.  Service the LCMHT, despite a formal complain to PALS,  where I was simply fobbed off, have been left with no support/ treatment and having  suicidal intentions.  OH reduced my duties at work, GP has referred yet again, but still LCMHT work gave me a times for treatment.",,5.0,,,,,,,,,,,,,1.0,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,
+NHFT 1929 - Q1,NHFT,NHFT 1929,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Communication.,,4.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1929 - Q2,NHFT,NHFT 1929,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1937 - Q1,NHFT,NHFT 1937,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1937 - Q2,NHFT,NHFT 1937,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,I would like thank the Mental Health Service of for the help and care that they have given me over the last year or more.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1945 - Q1,NHFT,NHFT 1945,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,I feel that one of them tablets - Prevedel is giving me frequency of [word unreadable] and diarrhea but I am told I must continue with this as it is beneficial to my mental health.  It does bad to some embarrassing situations for me.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 1945 - Q2,NHFT,NHFT 1945,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1953 - Q1,NHFT,NHFT 1953,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Waiting time between appointments and length of time since first referred.  It has been 15 months now since first referred and as yet no diagnosis.,,5.0,,,,,,,,,,,,,,,1.0,,1.0,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1953 - Q2,NHFT,NHFT 1953,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1961 - Q1,NHFT,NHFT 1961,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"My GP retired during COVID in 2020 the next time my mental health deteriorating, my wife and I were passed from GP to GP.  Eventually a young GP took ownership of me as a patient and asked me, with my wife, to see him on 31/12/2020.  He was very helpful but moved on in May 2021.  The next time my mental health deteriorated we were passed between GP's  a young GP who was covering maternity absence  made lot of the phone calls.  My mental health deteriorated just after his cover finished and another young GP made the phone calls to me.  He had just moved on but the previous GP has returned.",,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1961 - Q2,NHFT,NHFT 1961,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1969 - Q1,NHFT,NHFT 1969,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Access to talking therapy.  After 15 years of just (GP prescription) antidepressants, I only got access to Mental Health Services via perinatal services after giving birth to my first child. Demand is high and more funding/resources are needed so that more patients can access this help.",,5.0,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1969 - Q2,NHFT,NHFT 1969,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,The specialist depression service (step 4 psychological therapies) combining talking therapy with psychiatric care.  One to one weekly therapy has been very beneficial.  I finally feel heard and feel I am making progress. I am lucky to have had access to the specialist depression service.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1977 - Q1,NHFT,NHFT 1977,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Taking Clozapine affects my diabetes/blood sugar and sometimes I do not think the mental heath team or diabetes team realise this.  The Clozapine causes my diabetes/high blood sugar sometimes.  I do not think the information from both teams is linked up.,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1977 - Q2,NHFT,NHFT 1977,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1985 - Q1,NHFT,NHFT 1985,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Not at the moment but could be in other ways or places.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1985 - Q2,NHFT,NHFT 1985,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Yeah, not on more suitable medication so I have a lot less side effects from what I am on, so stayed well for a long time. All my other requirements have mostly been treated well with and help towards what was needed and advised with.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 1993 - Q1,NHFT,NHFT 1993,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1993 - Q2,NHFT,NHFT 1993,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Yes, my mental health care has been consistently good over the years, with the same person, a psychiatrist being available every time I have needed support.  The treatment I have received has been appropriately tailored to my needs every time. Yes, I wish to say my consultant has been constantly good and present every time I have needed her.  I cannot praise her enough!  This has been at least the past two decades.",,1.0,,,,,,1.0,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 2001 - Q1,NHFT,NHFT 2001,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"I am on a PEG feed, that to eat(nutricia) 24 hours not good.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 2001 - Q2,NHFT,NHFT 2001,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1717 - Q1,NHFT,NHFT 1717,04/02/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,"When my nurse comes to my house she always has her personal phone switched on, so we get disturbed when it rings. It should be off when seeing patients. I have spoken to many staff members during my time, and conversations feel scripted with a false tone of voice pretending to care. It doesn't feel personal and I feel like a number rather than an individual.",,5.0,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1717 - Q2,NHFT,NHFT 1717,04/02/2022,Local partnerships- MH,Adult mental health,5,What was good?,Having home visits.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1725 - Q1,NHFT,NHFT 1725,14/02/2022,Community health services,South Notts,1,What could we do better?,Absolutely nothing she was 100% excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1239 - Q1,NHFT,NHFT 1239,15/02/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1239 - Q2,NHFT,NHFT 1239,15/02/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Explained things well.
+Caring.",,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1247 - Q1,NHFT,NHFT 1247,15/02/2022,Forensic,Offender health,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1247 - Q2,NHFT,NHFT 1247,15/02/2022,Forensic,Offender health,2,What was good?,The patients that staff have and very understanding. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1255 - Q1,NHFT,NHFT 1255,15/02/2022,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1255 - Q2,NHFT,NHFT 1255,15/02/2022,Forensic,Offender health,1,What was good?,Polite staff and very helpful. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1729 - Q1,NHFT,NHFT 1729,17/02/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,The assessment I felt took too long. My father was agitated and fed up by the end.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1729 - Q2,NHFT,NHFT 1729,17/02/2022,Local partnerships- MH,Adult mental health,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1732 - Q1,NHFT,NHFT 1732,21/02/2022,Local partnerships- MH,CAMHS,7,What could we do better?,Everything.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1732 - Q2,NHFT,NHFT 1732,21/02/2022,Local partnerships- MH,CAMHS,7,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1274 - Q2,NHFT,NHFT 1274,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,"Really helpful
+Understanding
+Kind
+Interacted well with child",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1282 - Q1,NHFT,NHFT 1282,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1282 - Q2,NHFT,NHFT 1282,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,Memory of my experience and personal journey.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1286 - Q1,NHFT,NHFT 1286,25/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1286 - Q2,NHFT,NHFT 1286,25/02/2022,Community health services,Specialist Services and CYP,1,What was good?,Lots of information and interactions involved,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1294 - Q1,NHFT,NHFT 1294,28/02/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1294 - Q2,NHFT,NHFT 1294,28/02/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,The twice weekly visits. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1302 - Q1,NHFT,NHFT 1302,28/02/2022,Forensic,Offender health,2,What could we do better?,No comment. ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1302 - Q2,NHFT,NHFT 1302,28/02/2022,Forensic,Offender health,2,What was good?,Very nice nurses. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1310 - Q1,NHFT,NHFT 1310,02/03/2022,Forensic,Offender health,3,What could we do better?,Mental Health. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1310 - Q2,NHFT,NHFT 1310,02/03/2022,Forensic,Offender health,3,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1318 - Q1,NHFT,NHFT 1318,02/03/2022,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1739 - Q1,NHFT,NHFT 1739,03/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Absolutely nothing, it was exceptional care.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1739 - Q2,NHFT,NHFT 1739,03/03/2022,Community health services,Specialist Services and CYP,1,What was good?,The Podiatric specialist helped me to understand the problem and explained the treatment going forward. He was very good at allaying any anxiety I had about my foot issue and the treatment.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1747 - Q1,NHFT,NHFT 1747,06/03/2022,Unknown,Unknown,5,What could we do better?,"Nurses should respect you, to call you mental to call [name redacted] names he has died.
+Statements from coroner need sectioning mental safeguarding, l didn't know all for looking after [name redacted] and mattress taken safeguarding report gone against them.",,5.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,
+NHFT 1747 - Q2,NHFT,NHFT 1747,06/03/2022,Unknown,Unknown,5,What was good?,Nothing. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1332 - Q1,NHFT,NHFT 1332,07/03/2022,Community health services,Specialist Services and CYP,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1332 - Q2,NHFT,NHFT 1332,07/03/2022,Community health services,Specialist Services and CYP,7,What was good?,she asked me how i was and informed me that she is there if i need to talk. She converted my weight,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1753 - Q1,NHFT,NHFT 1753,10/03/2022,Unknown,Unknown,5,What could we do better?,You can send a written reply in an envelope to the health ombudsman who are waiting to start an investigation you didn't bother to do and named me mental needed sectioning allowed even to go against the care act by giving false information and lies. l have been proved as telling the truth do the right thing and let health ombudsman investigate as you could be bothered. l am being obstructed by pals to not allow an investigation that they never did by the health ombudsman. A safeguarding report has highlighted neglect to an elderly man covered in pressure sores the health ombudsman have seen that report but can't investigate as this pals team who closed off their investigation lied about meetings offered to be that we can prove were not l have constantly asked and been obstructed so l will go to the media.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,
+NHFT 1753 - Q2,NHFT,NHFT 1753,10/03/2022,Unknown,Unknown,5,What was good?,Nothing. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1340 - Q1,NHFT,NHFT 1340,14/03/2022,Forensic,High secure MH,2,What could we do better?,Employ more cleaners.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1340 - Q2,NHFT,NHFT 1340,14/03/2022,Forensic,High secure MH,2,What was good?,The TV was good and minority of the staff or OK. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1348 - Q1,NHFT,NHFT 1348,14/03/2022,Forensic,High secure MH,2,What could we do better?,More fresh air. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1348 - Q2,NHFT,NHFT 1348,14/03/2022,Forensic,High secure MH,2,What was good?,Everything is good at the moment. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1356 - Q1,NHFT,NHFT 1356,14/03/2022,Forensic,High secure MH,4,What could we do better?,Psychotherapy for doctors & nurses & medication. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1356 - Q2,NHFT,NHFT 1356,14/03/2022,Forensic,High secure MH,4,What was good?,Nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1364 - Q1,NHFT,NHFT 1364,14/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1371 - Q1,NHFT,NHFT 1371,15/03/2022,Forensic,High secure PD pathway,1,What could we do better?,More staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1371 - Q2,NHFT,NHFT 1371,15/03/2022,Forensic,High secure PD pathway,1,What was good?,"Care for you.
+Good at listening. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1379 - Q1,NHFT,NHFT 1379,15/03/2022,Forensic,High secure PD pathway,2,What could we do better?,"If talking with staff was shared out more evenly, rather that the patient having to approach with issues, some patients have more issues than other. ",,4.0,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1379 - Q2,NHFT,NHFT 1379,15/03/2022,Forensic,High secure PD pathway,2,What was good?,Facilities i.e. gym on and off ward.  Sky TV. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1387 - Q1,NHFT,NHFT 1387,15/03/2022,Forensic,High secure women's service,2,What could we do better?,More staff. Let us go back to the patients shop. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1387 - Q2,NHFT,NHFT 1387,15/03/2022,Forensic,High secure women's service,2,What was good?,Some staff are nice & care.  Activities are good. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1761 - Q1,NHFT,NHFT 1761,18/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1761 - Q2,NHFT,NHFT 1761,18/03/2022,Community health services,Specialist Services and CYP,1,What was good?,All the help and advice that was given to help with my child.,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1396 - Q1,NHFT,NHFT 1396,22/03/2022,Community health services,South Notts,1,What could we do better?,the noise,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 1396 - Q2,NHFT,NHFT 1396,22/03/2022,Community health services,South Notts,1,What was good?,the exercises,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1768 - Q1,NHFT,NHFT 1768,23/03/2022,Community health services,North Notts,1,What could we do better?,Cleaning/making of bed could have been done earlier.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1768 - Q2,NHFT,NHFT 1768,23/03/2022,Community health services,North Notts,1,What was good?,"All care given, all the care team listening to concerns and how I felt. All workers and volunteers actions, listening and generally helping with all care.",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1776 - Q1,NHFT,NHFT 1776,28/03/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,More notice before final appointment. Better communication when medication has been increased (e.g. phone call to monitor side effects of medicine isn't well tolerated) and better/more prompt discharge communication to GP.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1776 - Q2,NHFT,NHFT 1776,28/03/2022,Local partnerships- MH,Adult mental health,2,What was good?,"I felt listened to, and the service was prompt in providing me with the correct care.",,2.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1406 - Q1,NHFT,NHFT 1406,29/03/2022,Forensic,High secure women's service,4,What could we do better?,Be there for patients through difficult times.  Ward staff to be more involved getting us off. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1406 - Q2,NHFT,NHFT 1406,29/03/2022,Forensic,High secure women's service,4,What was good?,"Staff have time for us if struggling, but not all are bothered. ",,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1414 - Q1,NHFT,NHFT 1414,29/03/2022,Forensic,High secure LD,1,What could we do better?,Not enough staff to get us off the ward to do activities. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1414 - Q2,NHFT,NHFT 1414,29/03/2022,Forensic,High secure LD,1,What was good?,The care and support received by all staff. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1422 - Q1,NHFT,NHFT 1422,30/03/2022,Forensic,High secure LD,5,What could we do better?,Food isn't very good. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1422 - Q2,NHFT,NHFT 1422,30/03/2022,Forensic,High secure LD,5,What was good?,Nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1430 - Q1,NHFT,NHFT 1430,30/03/2022,Forensic,High secure LD,1,What could we do better?,Staffing levels during pandemic. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1430 - Q2,NHFT,NHFT 1430,30/03/2022,Forensic,High secure LD,1,What was good?,Staff go the extra mile. ,,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1438 - Q1,NHFT,NHFT 1438,30/03/2022,Forensic,High secure LD,3,What could we do better?,"Staff/doctors not being here long enough for my treatment, no consistency.",,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1438 - Q2,NHFT,NHFT 1438,30/03/2022,Forensic,High secure LD,3,What was good?,Good for treatment.  Good for activities/health life styles/gym work. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1778 - Q1,NHFT,NHFT 1778,30/03/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1778 - Q2,NHFT,NHFT 1778,30/03/2022,Local partnerships- MH,Adult mental health,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1453 - Q1,NHFT,NHFT 1453,31/03/2022,Forensic,Low secure and CFS,4,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1453 - Q2,NHFT,NHFT 1453,31/03/2022,Forensic,Low secure and CFS,4,What was good?,Moving on.  Christmas planner. ,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1461 - Q1,NHFT,NHFT 1461,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,More leave. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1461 - Q2,NHFT,NHFT 1461,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Group self catering. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1469 - Q1,NHFT,NHFT 1469,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1469 - Q2,NHFT,NHFT 1469,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Coffee Bar. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1477 - Q1,NHFT,NHFT 1477,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,"Nuffin, things are fine as they are.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1477 - Q2,NHFT,NHFT 1477,31/03/2022,Forensic,Low secure and CFS,2,What was good?,"The whole xxx thing, Wells Road Hospital most important the staff. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1485 - Q1,NHFT,NHFT 1485,02/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1485 - Q2,NHFT,NHFT 1485,02/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,She made my mum feel relaxed during the assessment & explained everything & provided plenty of info for us all to read to process mum's condition.,,2.0,,,,1.0,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1493 - Q1,NHFT,NHFT 1493,02/04/2022,Community health services,South Notts,1,What could we do better?,Sometimes the clinicians could be a little better. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1493 - Q2,NHFT,NHFT 1493,02/04/2022,Community health services,South Notts,1,What was good?,Everything is good the community is great. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1501 - Q1,NHFT,NHFT 1501,05/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1501 - Q2,NHFT,NHFT 1501,05/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"Made sure I was included, and over and beyond what was expected.",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1508 - Q1,NHFT,NHFT 1508,06/04/2022,Community health services,South Notts,1,What could we do better?,More staff availability.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1508 - Q2,NHFT,NHFT 1508,06/04/2022,Community health services,South Notts,1,What was good?,Good care & cleanliness.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1516 - Q1,NHFT,NHFT 1516,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1516 - Q2,NHFT,NHFT 1516,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,Everything was good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1524 - Q1,NHFT,NHFT 1524,06/04/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,All good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1524 - Q2,NHFT,NHFT 1524,06/04/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"Interaction/seamless integration between hospital discharge team (Victoria) and IHTT.
+Knowledge and support of family much appreciated. ",,1.0,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1532 - Q1,NHFT,NHFT 1532,06/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Nothing, the service was very good and I don't think you could improve on it. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1536 - Q1,NHFT,NHFT 1536,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1536 - Q2,NHFT,NHFT 1536,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Service provided by the lady on the appointment was excellent, fully explained what the test being preformed was all about. Listen, answer questions, was very helpful & compassionate. Good appointment, felt at ease. ",,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1543 - Q1,NHFT,NHFT 1543,11/04/2022,Community health services,North Notts,7,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1543 - Q2,NHFT,NHFT 1543,11/04/2022,Community health services,North Notts,7,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1551 - Q1,NHFT,NHFT 1551,11/04/2022,Community health services,South Notts,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1551 - Q2,NHFT,NHFT 1551,11/04/2022,Community health services,South Notts,2,What was good?,Most of the staff were very kind and understanding.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1559 - Q1,NHFT,NHFT 1559,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing could be improve.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1567 - Q1,NHFT,NHFT 1567,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1567 - Q2,NHFT,NHFT 1567,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Tina is a very good listener, she really does listen.  She is also very knowledgeable and good at relaxing people at a stressful time while remaining straight & honest.
+Was an excellent service, thank you. ",,1.0,,,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1575 - Q1,NHFT,NHFT 1575,13/04/2022,Community health services,North Notts,1,What could we do better?,Can't see what could be done better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1575 - Q2,NHFT,NHFT 1575,13/04/2022,Community health services,North Notts,1,What was good?,"The whole experience was good, very polite and professional.  Made doing the exercises fun. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1583 - Q1,NHFT,NHFT 1583,13/04/2022,Community health services,South Notts,1,What could we do better?,"As farsl as I'm concerned get more staff & help for these lovely people.  I cannot find fault with anything, from the lovely ladies in charge, to the cleaners. ",,2.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1591 - Q1,NHFT,NHFT 1591,13/04/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"I am very satisfied with how the service runs - there is very little you could change, it would be great if I could see the same person long term but you are a team and so I understand the pressures of running the service. ",,2.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1591 - Q2,NHFT,NHFT 1591,13/04/2022,Local partnerships- MH,Adult mental health,1,What was good?,"Excellent one to one care.  I have been looked after and communication is clear and concise.  Medical care is superb, the medication is thoroughly checked. ",,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1598 - Q1,NHFT,NHFT 1598,17/04/2022,Forensic,Wathwood,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1598 - Q2,NHFT,NHFT 1598,17/04/2022,Forensic,Wathwood,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1606 - Q1,NHFT,NHFT 1606,18/04/2022,Forensic,Wathwood,1,What could we do better?,Brilliant staff. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1606 - Q2,NHFT,NHFT 1606,18/04/2022,Forensic,Wathwood,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1614 - Q1,NHFT,NHFT 1614,18/04/2022,Forensic,Wathwood,3,What could we do better?,"Pay attention to staff behaviour, hire some better staff. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1614 - Q2,NHFT,NHFT 1614,18/04/2022,Forensic,Wathwood,3,What was good?,"Some social aspects, learning about mental health and having a medical team that understands. ",,2.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1788 - Q1,NHFT,NHFT 1788,21/04/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"More things to do at the weekend, instead of being bored. The meals need to be hot instead of being cold. The doctors need to get some manners, instead of treating and speaking to the patients like babies.",,5.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 1788 - Q2,NHFT,NHFT 1788,21/04/2022,Local partnerships- MH,Adult mental health,1,What was good?,"The activities co-ordinators were very good at doing the activities. They were excellent at involving me in the group discussion. The support workers where very polite, and the nurses were also very professional.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1794 - Q1,NHFT,NHFT 1794,05/05/2022,Local partnerships- MH,IAPT,1,What could we do better?,"Nothing. I had to change therapist half way through treatment but this was done in the most empathetic way, and whilst I was worried because I had built a relationship based on trust I was able to continue the transition seamlessly.",,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1794 - Q2,NHFT,NHFT 1794,05/05/2022,Local partnerships- MH,IAPT,1,What was good?,"Kind, consistent therapists. Always kept appointments at the time they said they would. When appointments had to be cancelled they let me know in good time and kept me updated re: changes.  Excellent resources that enabled me to put things into place following the sessions that I was then able to discuss at the next session.",,1.0,,,,1.0,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1625 - Q1,NHFT,NHFT 1625,06/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1801 - Q1,NHFT,NHFT 1801,08/05/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,I am lost for words about this 'service'. Poor communication between staff and patients. Agreed treatment doesn't go ahead. Cancelled appointments take weeks to rearrange. Duty worker call backs not received.,,5.0,,,,,,,,,,1.0,,,1.0,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1801 - Q2,NHFT,NHFT 1801,08/05/2022,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1638 - Q1,NHFT,NHFT 1638,09/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Nothing, all good. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1638 - Q2,NHFT,NHFT 1638,09/05/2022,Community health services,Specialist Services and CYP,1,What was good?,"From the referral by the podiatrist to the consultations by the podiatric surgery team and surgery, I am extremely grateful for all their care, professionalism, information on all the stages from pre-op to post surgery.  I cannot fault the whole system. My recovery will take up to one year, but I have open appointments for six months, should I need them.. Tremendous support. ",,1.0,,,,1.0,,,,,,,,,1.0,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1643 - Q1,NHFT,NHFT 1643,10/05/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,"More respect, more honesty, more compassion & more truth. ",,5.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1651 - Q1,NHFT,NHFT 1651,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Can't think of anything. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1651 - Q2,NHFT,NHFT 1651,10/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,"The listening and good advice.
+Has the services was very good, helpful and understanding. ",,1.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1659 - Q2,NHFT,NHFT 1659,10/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,"For the first time I felt I was really listened to, that I am important too.
+Listening to others in the same, if different, position.  I think this group is superb. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1811 - Q1,NHFT,NHFT 1811,16/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,The service is amazing. Nothing needs to be changed.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1814 - Q1,NHFT,NHFT 1814,17/05/2022,Local partnerships- MH,Intellectual and developmental disability,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1814 - Q2,NHFT,NHFT 1814,17/05/2022,Local partnerships- MH,Intellectual and developmental disability,2,What was good?,Making drinks for me and listening to me.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1820 - Q1,NHFT,NHFT 1820,23/05/2022,Local partnerships- MH,Adult mental health,3,What could we do better?,Look at things more thoroughly.,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1820 - Q2,NHFT,NHFT 1820,23/05/2022,Local partnerships- MH,Adult mental health,3,What was good?,Very good care.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1674 - Q1,NHFT,NHFT 1674,26/05/2022,Community health services,South Notts,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1674 - Q2,NHFT,NHFT 1674,26/05/2022,Community health services,South Notts,3,What was good?,"Everything was good, It was very good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1824 - Q1,NHFT,NHFT 1824,26/05/2022,Local partnerships- MH,CAMHS,1,What could we do better?,Make sure this is on offer to everyone who needs it in within weeks and not months.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1824 - Q2,NHFT,NHFT 1824,26/05/2022,Local partnerships- MH,CAMHS,1,What was good?,Explained how serious the issue was. Made us both sit up and take notice. Explained what the medium and long term issues could be. Very professional and warm and human too. Saw my child in time - we didn't have to wait! Mix of delivery via remote and face to face was good for us. Offered practical help and guidance as well. Challenged behaviours. Encouraging. Set exercises/areas to challenge and overcome.,,1.0,,,,1.0,,,,,,,1.0,1.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1687 - Q1,NHFT,NHFT 1687,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1687 - Q2,NHFT,NHFT 1687,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Look after me and care for me. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1828 - Q1,NHFT,NHFT 1828,31/05/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,"There is no care for patients, or their wellbeing.",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1828 - Q2,NHFT,NHFT 1828,31/05/2022,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1014 - Q1,NEAS,NEAS 111 1014,03/10/2021,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1017 - Q3,NEAS,NEAS 111 1017,03/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Waiting time ,,3.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1021 - Q2,NEAS,NEAS 111 1021,03/10/2021,111,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1025 - Q1,NEAS,NEAS 111 1025,03/10/2021,111,,5,FFT Why?,Directed me to the right service x,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1028 - Q3,NEAS,NEAS 111 1028,03/10/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1032 - Q2,NEAS,NEAS 111 1032,07/10/2021,111,,1,How could we improve?,Good listeners. Good advice given. ,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1036 - Q1,NEAS,NEAS 111 1036,07/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1039 - Q3,NEAS,NEAS 111 1039,07/10/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I should have been referred to a doctor not paramedic - as it was fine to take my medication I had forgotten about. I realized at 3 am I had not taken 10 pm medication and advised not to take them.,,3.0,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1043 - Q2,NEAS,NEAS 111 1043,07/10/2021,111,,2,How could we improve?,Always good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1047 - Q1,NEAS,NEAS 111 1047,08/10/2021,111,,1,FFT Why?,Nothing great service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1050 - Q3,NEAS,NEAS 111 1050,08/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was given a walk in centre appointment time for my son which was amazing as there was a three hour wait for people who were just turning up. ,,1.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1054 - Q2,NEAS,NEAS 111 1054,08/10/2021,111,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1058 - Q1,NEAS,NEAS 111 1058,08/10/2021,111,,1,FFT Why?,Nothing needed improvement ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1061 - Q3,NEAS,NEAS 111 1061,08/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1065 - Q2,NEAS,NEAS 111 1065,17/10/2021,111,,1,How could we improve?,I was able to get the help I needed after not being able to get a gp appointment at my drs. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1069 - Q1,NEAS,NEAS 111 1069,17/10/2021,111,,1,FFT Why?,I tried to phone the previous evening when I felt poorly but gave up when the waiting time was lenghty,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1072 - Q3,NEAS,NEAS 111 1072,17/10/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1076 - Q2,NEAS,NEAS 111 1076,17/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1080 - Q1,NEAS,NEAS 111 1080,17/10/2021,111,,2,FFT Why?,Shorten waiting times,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1083 - Q3,NEAS,NEAS 111 1083,29/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1087 - Q2,NEAS,NEAS 111 1087,30/10/2021,111,,2,How could we improve?,The people I spoke to were excellent.  Only trouble was having to wait for 20 mins.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1091 - Q1,NEAS,NEAS 111 1091,31/10/2021,111,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1094 - Q3,NEAS,NEAS 111 1094,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1098 - Q2,NEAS,NEAS 111 1098,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1102 - Q1,NEAS,NEAS 111 1102,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1105 - Q3,NEAS,NEAS 111 1105,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1109 - Q2,NEAS,NEAS 111 1109,31/10/2021,111,,3,How could we improve?,It took a long time for 111 to answer and a long time for the doctor to call.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1113 - Q1,NEAS,NEAS 111 1113,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1116 - Q3,NEAS,NEAS 111 1116,31/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1120 - Q2,NEAS,NEAS 111 1120,31/10/2021,111,,1,How could we improve?,We rang and they responded so quickly.,,2.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1124 - Q1,NEAS,NEAS 111 1124,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1127 - Q3,NEAS,NEAS 111 1127,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1131 - Q2,NEAS,NEAS 111 1131,31/10/2021,111,,5,How could we improve?,"(I declined the offer of an ambulance after my first 111 call because I've listened to the advice that the ambulance service is under pressure. I asked for an appointment at Emergency Care, this was not forthcoming. I was sent an ambulance at my third attempt at 111 (about 5 hours later) because I was ill and knew I needed help. I did not refuse the original offer of an ambulance, I declined because i wrongly thought I'd get an appointment at Emergency Care and felt the ambulance may be needed for someone less well than me, even though I felt very ill. No wonder people phone 999.)",,4.0,,,,,,,,,,,1.0,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1135 - Q1,NEAS,NEAS 111 1135,31/10/2021,111,,1,FFT Why?,Improve waiting times for call to be answered.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1138 - Q3,NEAS,NEAS 111 1138,31/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1142 - Q2,NEAS,NEAS 111 1142,31/10/2021,111,,5,How could we improve?,Told to ring Tesco chemist. I felt no help or advice . .,,4.0,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1146 - Q1,NEAS,NEAS 111 1146,31/10/2021,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1149 - Q3,NEAS,NEAS 111 1149,31/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1153 - Q2,NEAS,NEAS 111 1153,31/10/2021,111,,2,How could we improve?,Would have been very good but had to wait 45 minutes to be answered.,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1157 - Q1,NEAS,NEAS 111 1157,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1160 - Q3,NEAS,NEAS 111 1160,31/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1164 - Q2,NEAS,NEAS 111 1164,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1168 - Q1,NEAS,NEAS 111 1168,01/11/2021,111,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1171 - Q3,NEAS,NEAS 111 1171,01/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Waiting to get through,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1175 - Q2,NEAS,NEAS 111 1175,01/11/2021,111,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1179 - Q1,NEAS,NEAS 111 1179,01/11/2021,111,,3,FFT Why?,Quicker getting through to speak to 111,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1182 - Q3,NEAS,NEAS 111 1182,01/11/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Quicker service by doing online,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1186 - Q2,NEAS,NEAS 111 1186,01/11/2021,111,,4,How could we improve?,The operator was abrupt and not helpful. She told me if I had detereated during the night why did I wait until 6am to phone,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1190 - Q1,NEAS,NEAS 111 1190,01/11/2021,111,,1,FFT Why?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1193 - Q3,NEAS,NEAS 111 1193,02/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","The advisor was friendly and helpful, no complaints about the actual person. The negative aspect was that I was on hold for 1.5 hours before I was able to speak to anyone.",,3.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1197 - Q2,NEAS,NEAS 111 1197,07/11/2021,111,,1,How could we improve?,The person I spoke to was both friendly and efficient and listened. ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1201 - Q1,NEAS,NEAS 111 1201,09/11/2021,111,,1,FFT Why?,Nothing extra needed thank you. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1204 - Q3,NEAS,NEAS 111 1204,09/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Waiting on hold for so long was worrying then having to wait hours for a call back for advice ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1208 - Q2,NEAS,NEAS 111 1208,09/11/2021,111,,5,How could we improve?,Took 2 hours to speak to a 111 call handler ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1212 - Q1,NEAS,NEAS 111 1212,09/11/2021,111,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1215 - Q3,NEAS,NEAS 111 1215,09/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1219 - Q2,NEAS,NEAS 111 1219,09/11/2021,111,,4,How could we improve?,Took nearly 2 hours for my call to be answered to be told to call my gp,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1223 - Q1,NEAS,NEAS 111 1223,09/11/2021,111,,2,FFT Why?,Shorter wait times,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1226 - Q3,NEAS,NEAS 111 1226,15/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","I was given the help that I needed, the 111 operative helped me get an appointment at the place that I wanted to go to.  I was seen the next day and my problem was resolved.  ",,2.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1230 - Q2,NEAS,NEAS 111 1230,22/11/2021,111,,4,How could we improve?,It took over 45 minutes for my call to be answered. ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1234 - Q1,NEAS,NEAS 111 1234,29/11/2021,111,,3,FFT Why?,Everyone seemed to be trying to be as helpful as possible but you were too busy.  ,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1237 - Q3,NEAS,NEAS 111 1237,30/11/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1241 - Q2,NEAS,NEAS 111 1241,30/11/2021,111,,1,How could we improve?,"Ambulance was called, came very quick.",,2.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1245 - Q1,NEAS,NEAS 111 1245,30/11/2021,111,,1,FFT Why?,None. Excellent response.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1248 - Q3,NEAS,NEAS 111 1248,30/11/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1252 - Q2,NEAS,NEAS 111 1252,30/11/2021,111,,1,How could we improve?,Listened to the problem and sent out of hours doctor for my husband.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1256 - Q1,NEAS,NEAS 111 1256,30/11/2021,111,,5,FFT Why?,By time you had taken particulars my husband was in so much pain he could hardly talk!,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1259 - Q3,NEAS,NEAS 111 1259,30/11/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1263 - Q2,NEAS,NEAS 111 1263,30/11/2021,111,,3,How could we improve?,Because the whole thing was out of my control. Staff phoned.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1267 - Q1,NEAS,NEAS 111 1267,30/11/2021,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1270 - Q3,NEAS,NEAS 111 1270,30/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1274 - Q2,NEAS,NEAS 111 1274,30/11/2021,111,,4,How could we improve?,Never answer my question.,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1278 - Q1,NEAS,NEAS 111 1278,30/11/2021,111,,5,FFT Why?,Could have got me an appointment in Washington and was refused one. That is why I rang 111.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1281 - Q3,NEAS,NEAS 111 1281,30/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1285 - Q2,NEAS,NEAS 111 1285,30/11/2021,111,,1,How could we improve?,My concerns were dealt with seriously and efficiently.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1289 - Q1,NEAS,NEAS 111 1289,30/11/2021,111,,5,FFT Why?,Answer the phone and have the resources to provide meaningful service ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1292 - Q3,NEAS,NEAS 111 1292,30/11/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Advice,,3.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1296 - Q2,NEAS,NEAS 111 1296,02/12/2021,111,,1,How could we improve?,The operator asked for all my symptoms & acted promptly in getting paramedics out to me,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1300 - Q1,NEAS,NEAS 111 1300,04/12/2021,111,,1,FFT Why?,N/A  As I can't think of anything at the moment.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1303 - Q3,NEAS,NEAS 111 1303,09/12/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Didn't pick up, didn't get clinician to call back, but not individual s fault.",,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1307 - Q2,NEAS,NEAS 111 1307,09/12/2021,111,,1,How could we improve?,Fast efficient friendly service,,2.0,,1.0,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1311 - Q1,NEAS,NEAS 111 1311,09/12/2021,111,,2,FFT Why?,Answer calls sooner waisted over 80mins to be connected ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1314 - Q3,NEAS,NEAS 111 1314,09/12/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very understanding and very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1318 - Q2,NEAS,NEAS 111 1318,09/12/2021,111,,2,How could we improve?,Staff very polite and knowledgeable and helpful ,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1322 - Q1,NEAS,NEAS 111 1322,09/12/2021,111,,3,FFT Why?,Phone calls to be answered quicker ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1325 - Q3,NEAS,NEAS 111 1325,10/12/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Assessing an injury without being able to visually see what the injury is. Poor. I may as well of went on Google myself ,,5.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1329 - Q2,NEAS,NEAS 111 1329,10/12/2021,111,,5,How could we improve?,It took 1hr 12 minutes for my call just to be answered,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1333 - Q1,NEAS,NEAS 111 1333,10/12/2021,111,,1,FFT Why?,"Nothing really, you have very friendly staff that made you feel that your in very good hands.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1336 - Q3,NEAS,NEAS 111 1336,10/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1340 - Q2,NEAS,NEAS 111 1340,10/12/2021,111,,4,How could we improve?,"I rang NHS 111 as I was concerned with my husbands health. He has terminal pancreatic cancer complicated by diabetes. He was suffering a hypo (2.8) which was not responding to increased sugar, and in fact it decreased his blood sugar count (2.4).I rang to get medical help and was advised that he needed medical help but you didn’t have any free ambulances to send out! I was asked to attended Cramlington hospital at A&E. we didn’t do this as my husband felt they wouldn’t have the specialist help he needed. He also didn’t want a fuss by going to A&E.I felt that there should be ambulances for those that need it, and not every patient was going to go to hospital without a prompt. ",,4.0,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1344 - Q1,NEAS,NEAS 111 1344,10/12/2021,111,,5,FFT Why?,"The best thing that could have been done better, and could be done better is to use a widely used by major businesse and the NHS these days i a business like any other could use the process of telling someone holding of what their wait time will be as it stands at the point of calling/tell a caller where they are in a queue/or lobby the health secretary/government to provise the very much needed funding to employ a lot more call handlers so these ridiculous wait times occur far less frequently.Let me give you a hypertbeticl ezample. Someone with no medical knowledge so cant even have a guess at what is causing them to feel unwell waits an hour and a half to get through to 111. Then instead of being able to use their instincts, the ticky box of queationsnis gone through. Advice hiven or the standard someone will ring back in iup to 2 hrs but if symptoms get worse. Patient therefore puts phone down and waits for the call but after an hour starts to feel much worse, say for example its (sepsis) but call ahdnker didnt pik up on it ticky box way, so patient does what they are told because they are feeling worse so they ring 111 back and wait in a call queue again for an hour and 20 mins but by the time the call handler at 111 takes the call the patient cant really string wodss together so call handler by this point makes it an urgent 999 ambulance despatch.However after the hour and a half wait to get through first time plus the hour wait for a medical pro to ring back and another hour and a bit wait to get back through to 111 the persons Selsis has turned to Septic shock, very hard to comenout of alive or without life changing effects.So there is my opinion of how in sone ways 111 is not fit fir purpose.Great in what it does, but the way 1q1 works it also costs lives.",,4.0,,,1.0,,1.0,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1347 - Q3,NEAS,NEAS 111 1347,10/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The reassurance given and the consideration taken due to the age of my daughter ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1351 - Q2,NEAS,NEAS 111 1351,10/12/2021,111,,2,How could we improve?,I didn't wait long on phone and the  2 people I spoke to was very helpful ,,1.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1355 - Q1,NEAS,NEAS 111 1355,10/12/2021,111,,4,FFT Why?,Quicker response,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1358 - Q3,NEAS,NEAS 111 1358,10/12/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Dissatisfied with the waiting time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1362 - Q2,NEAS,NEAS 111 1362,15/12/2021,111,,4,How could we improve?,Couldn't get through to service,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1366 - Q1,NEAS,NEAS 111 1366,18/12/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1369 - Q3,NEAS,NEAS 111 1369,29/12/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was not able to be assigned an emergency ambulance,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1373 - Q2,NEAS,NEAS 111 1373,29/12/2021,111,,3,How could we improve?,"Advice was inappropriate- 111 wanted to send an ambulance when I was just needing advice/antisickness/different antibiotics as I couldn’t stop vomiting my antibiotics back up (bad chest infection, was given a second lot of antibiotics by gp as still very poorly, but could not keep them down and gp surgery then closed). I said no to the ambulance, it wasn’t needed, but was asked to go to a&e. Wished that I was given the option of being able to speak to a clinician over 111 when I said that I didn’t feel my condition was appropriate for ambulance nor a&e. Ended up having to go to a&e in the end as I needed the antibiotics to stay down and start working, I was vomiting my other medication back up, and no other options were available to me as 111 classed me as an emergency (I think because I was short of breath, but due to my chest infection?)",,4.0,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1377 - Q1,NEAS,NEAS 111 1377,30/12/2021,111,,4,FFT Why?,Answered the call within a reasonable time & not tell me I need something without having that available or offer alternative ,,4.0,,,,,,,,,,,1.0,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1380 - Q3,NEAS,NEAS 111 1380,31/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1384 - Q2,NEAS,NEAS 111 1384,31/12/2021,111,,1,How could we improve?,Quick re-action and advice.,,2.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1388 - Q1,NEAS,NEAS 111 1388,31/12/2021,111,,3,FFT Why?,Put more staff on phones.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1391 - Q3,NEAS,NEAS 111 1391,31/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1395 - Q2,NEAS,NEAS 111 1395,31/12/2021,111,,4,How could we improve?,Waited 1 hour 30 mins in great pain.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1399 - Q1,NEAS,NEAS 111 1399,31/12/2021,111,,3,FFT Why?,Difficult to say as I understand the pressure you are under.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1402 - Q3,NEAS,NEAS 111 1402,31/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1406 - Q2,NEAS,NEAS 111 1406,31/12/2021,111,,1,How could we improve?,"I have always found 111 a real life line. All staff are always polite, clear communications helpful and reassuring.",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1410 - Q1,NEAS,NEAS 111 1410,31/12/2021,111,,7,FFT Why?,Had enough people to answer telephone. Had a numbering system e.g. you are all in the queue.,,3.0,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1413 - Q3,NEAS,NEAS 111 1413,31/12/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1417 - Q2,NEAS,NEAS 111 1417,31/12/2021,111,,1,How could we improve?,"Arrived promptly, both medics were patient, listened and offered good experience.",,2.0,,,,1.0,,,,,,1.0,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1421 - Q1,NEAS,NEAS 111 1421,31/12/2021,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1424 - Q3,NEAS,NEAS 111 1424,31/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Reassuring and confident person,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1428 - Q2,NEAS,NEAS 111 1428,02/01/2022,111,,1,How could we improve?,Quick and efficient ,,2.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1432 - Q1,NEAS,NEAS 111 1432,07/01/2022,111,,3,FFT Why?,A shorter waiting time or an alternative to 111,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1439 - Q2,NEAS,NEAS 111 1439,18/01/2022,111,,4,How could we improve?,I waited three hours to get my call answered ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1443 - Q1,NEAS,NEAS 111 1443,18/01/2022,111,,4,FFT Why?,More communication between 111 service and 999 listen to what patient tells them about not been able to get into taxi or having money to pay for to attend hospital or emergency walk ins ,,4.0,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1446 - Q3,NEAS,NEAS 111 1446,18/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was really happy with the way I was treated.  Staff very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1450 - Q2,NEAS,NEAS 111 1450,18/01/2022,111,,2,How could we improve?,"The wait time was very long, and some kind of callback service would have been better than sitting on hold.  However on my call was answered, the call handler was excellent, very responsive, compassionate and arranged an appointment within 2hrs. ",,3.0,,,,1.0,,1.0,,,,,,,,1.0,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1454 - Q1,NEAS,NEAS 111 1454,18/01/2022,111,,3,FFT Why?,More call handlers?,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1457 - Q3,NEAS,NEAS 111 1457,20/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",. ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1465 - Q1,NEAS,NEAS 111 1465,28/01/2022,111,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1468 - Q3,NEAS,NEAS 111 1468,28/01/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Didn't get any help what so ever ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 1472 - Q2,NEAS,NEAS 111 1472,28/01/2022,111,,1,How could we improve?,Brilliant service lovely paramedic great advice calmed me down good reassurance ,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1476 - Q1,NEAS,NEAS 111 1476,28/01/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1479 - Q3,NEAS,NEAS 111 1479,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1483 - Q2,NEAS,NEAS 111 1483,31/01/2022,111,,2,How could we improve?,Understood the importance of the phonecall.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1487 - Q1,NEAS,NEAS 111 1487,31/01/2022,111,,2,FFT Why?,"Clear speech, short sentences later not so precise.",,3.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1490 - Q3,NEAS,NEAS 111 1490,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1494 - Q2,NEAS,NEAS 111 1494,31/01/2022,111,,1,How could we improve?,"Rang on Boxing day 2021. Got reply, discussed. Later, another doctor rang back, discussed. Diagnosed shingles. Got medicine prescribed (aciclovir800) and dispensed. All on boxing day.",,3.0,,,,,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1498 - Q1,NEAS,NEAS 111 1498,31/01/2022,111,,1,FFT Why?,Nothing. All very good service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1501 - Q3,NEAS,NEAS 111 1501,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1505 - Q2,NEAS,NEAS 111 1505,31/01/2022,111,,1,How could we improve?,Very helpful . Easy to talk to.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1509 - Q1,NEAS,NEAS 111 1509,31/01/2022,111,,2,FFT Why?,Was on hold for 90 minutes before speaking to someone.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1512 - Q3,NEAS,NEAS 111 1512,31/01/2022,111,,6,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1516 - Q2,NEAS,NEAS 111 1516,31/01/2022,111,,2,How could we improve?,The result was the one that worked.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1520 - Q1,NEAS,NEAS 111 1520,31/01/2022,111,,2,FFT Why?,Instead of going to the local hospital if surgery too busy etc . I could have seen Dr in surgery,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1523 - Q3,NEAS,NEAS 111 1523,31/01/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1527 - Q2,NEAS,NEAS 111 1527,31/01/2022,111,,1,How could we improve?,Person I dealt with was very pleasant and prompt.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1531 - Q1,NEAS,NEAS 111 1531,31/01/2022,111,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1534 - Q3,NEAS,NEAS 111 1534,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1538 - Q2,NEAS,NEAS 111 1538,31/01/2022,111,,1,How could we improve?,Response was very good and they organised paramedics to call.,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1542 - Q1,NEAS,NEAS 111 1542,31/01/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1545 - Q3,NEAS,NEAS 111 1545,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1549 - Q2,NEAS,NEAS 111 1549,31/01/2022,111,,2,How could we improve?,Dealt with quickly.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1553 - Q1,NEAS,NEAS 111 1553,31/01/2022,111,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1556 - Q3,NEAS,NEAS 111 1556,31/01/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1560 - Q2,NEAS,NEAS 111 1560,31/01/2022,111,,1,How could we improve?,Just happy to speak to someone,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1564 - Q1,NEAS,NEAS 111 1564,01/02/2022,111,,1,FFT Why?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1567 - Q3,NEAS,NEAS 111 1567,02/02/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",already covered by previous answers,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1571 - Q2,NEAS,NEAS 111 1571,04/02/2022,111,,1,How could we improve?,"Staff on the phone were clear, kind, calm and understanding. They gave a prompt decision of what I needed to do. ",,2.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1575 - Q1,NEAS,NEAS 111 1575,10/02/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1578 - Q3,NEAS,NEAS 111 1578,10/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1582 - Q2,NEAS,NEAS 111 1582,10/02/2022,111,,2,How could we improve?,"Too much Covid preamble before I got to speak to medic. As a past anaphylaxis sufferer, I am concerned  about this delay. Thankfully I had a leg injury on this occasion, and was just in extreme  pain which was not life threatening. ",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1586 - Q1,NEAS,NEAS 111 1586,10/02/2022,111,,1,FFT Why?,No,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1589 - Q3,NEAS,NEAS 111 1589,14/02/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The staff were friendly and reassuring.  They were polite and considerate of our circumstances.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1593 - Q2,NEAS,NEAS 111 1593,18/02/2022,111,,1,How could we improve?,I was looked after during the phone call  ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1597 - Q1,NEAS,NEAS 111 1597,18/02/2022,111,,1,FFT Why?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1600 - Q3,NEAS,NEAS 111 1600,18/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Fully satisfied thank you so much.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1604 - Q2,NEAS,NEAS 111 1604,18/02/2022,111,,1,How could we improve?,Very professional and caring from the start,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1608 - Q1,NEAS,NEAS 111 1608,28/02/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1611 - Q3,NEAS,NEAS 111 1611,28/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1615 - Q2,NEAS,NEAS 111 1615,28/02/2022,111,,1,How could we improve?,"Phone was answered straight away. Person who answered talked to superior before giving me information on what to do. Very good, clear info give and very polite.",,1.0,,,,1.0,,,,,,,1.0,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1619 - Q1,NEAS,NEAS 111 1619,28/02/2022,111,,5,FFT Why?,Overall from ringing docs to referred to 111 then referred to hospital we felt being passed down the line (Lady 89).,,4.0,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1622 - Q3,NEAS,NEAS 111 1622,28/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1626 - Q2,NEAS,NEAS 111 1626,28/02/2022,111,,2,How could we improve?,"Friendly, caring and professional.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1630 - Q1,NEAS,NEAS 111 1630,28/02/2022,111,,5,FFT Why?,Answer call and have knowledge of hospital resources.,,4.0,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1633 - Q3,NEAS,NEAS 111 1633,28/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1637 - Q2,NEAS,NEAS 111 1637,28/02/2022,111,,1,How could we improve?,They arrived and helped me pack a bag. 1st class.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1641 - Q1,NEAS,NEAS 111 1641,28/02/2022,111,,5,FFT Why?,Only way to improve is for the service to increase resource.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1644 - Q3,NEAS,NEAS 111 1644,28/02/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1648 - Q2,NEAS,NEAS 111 1648,28/02/2022,111,,3,How could we improve?,Very long wait for initial replay. Medic called back at 04.00 - rather alarming!,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1652 - Q1,NEAS,NEAS 111 1652,28/02/2022,111,,2,FFT Why?,The service was helpful.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1655 - Q3,NEAS,NEAS 111 1655,28/02/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1659 - Q2,NEAS,NEAS 111 1659,28/02/2022,111,,5,How could we improve?,Told to call dentists I had already tried.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1663 - Q1,NEAS,NEAS 111 1663,28/02/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1666 - Q3,NEAS,NEAS 111 1666,28/02/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1670 - Q2,NEAS,NEAS 111 1670,04/03/2022,111,,1,How could we improve?,The call handler was very sympathetic and called me back when we were cut off.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1674 - Q1,NEAS,NEAS 111 1674,06/03/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1677 - Q3,NEAS,NEAS 111 1677,08/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Satisfied with the service, just the queue time",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1681 - Q2,NEAS,NEAS 111 1681,08/03/2022,111,,1,How could we improve?,Advice was given in a calm and polite manner. The operator seemed genuinely concerned and was very helpful. ,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1685 - Q1,NEAS,NEAS 111 1685,08/03/2022,111,,2,FFT Why?,See previous entry.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1688 - Q3,NEAS,NEAS 111 1688,08/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1692 - Q2,NEAS,NEAS 111 1692,09/03/2022,111,,1,How could we improve?,I think you provide a good service ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1696 - Q1,NEAS,NEAS 111 1696,09/03/2022,111,,1,FFT Why?,I can honestly say nothing as paramedic that came was wonderful made me relax ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1699 - Q3,NEAS,NEAS 111 1699,09/03/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Took ages and unhelpful,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1703 - Q2,NEAS,NEAS 111 1703,11/03/2022,111,,1,How could we improve?,VERY HELPFULL ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1707 - Q1,NEAS,NEAS 111 1707,16/03/2022,111,,1,FFT Why?,No,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1710 - Q3,NEAS,NEAS 111 1710,18/03/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I can't book GP appointments as drive to work 0745 to 0830 surgery only takes appointments booking 0800 and full by 0830. Online service is far too complex with far too long user ID and security codes last time I tried and I have a degree. Imagine OAP with no computer or smartphone ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1714 - Q2,NEAS,NEAS 111 1714,18/03/2022,111,,1,How could we improve?,"I picked up the phone, dialled 111 and was dealt with promptly and courteous ly and sn appointment was made for me to see domeone the same dsy",,1.0,,,,1.0,,,,,,,,,,1.0,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1721 - Q3,NEAS,NEAS 111 1721,18/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1725 - Q2,NEAS,NEAS 111 1725,18/03/2022,111,,2,How could we improve?,I managed to speak to someone I needed to eventually although it did take a little while. Took a very long time to connect the call due to long automated messages. If things needed a quicker response I can see why people might use 999 instead when actually 111 would do if it would just connect you through to someone quicker ,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1729 - Q1,NEAS,NEAS 111 1729,25/03/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1732 - Q3,NEAS,NEAS 111 1732,25/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1736 - Q2,NEAS,NEAS 111 1736,25/03/2022,111,,2,How could we improve?,I was referred by GP as no appointments were available. Response was relatively prompt and I was allocated appointment for the next day.,,2.0,,,,,,,,,,,,,,,1.0,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1740 - Q1,NEAS,NEAS 111 1740,25/03/2022,111,,1,FFT Why?,"Nothing to add on this occasion, very grateful to have access to this service as sometimes it is impossible to get a GP appointment and it’s very confusing which service to use. Perhaps it’s difficult to do, but would be good if through your systems you would have the authority to make appointments and referrals - not sure to what extent it’s already possible, but that would enhance the service.",,3.0,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1743 - Q3,NEAS,NEAS 111 1743,29/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1747 - Q2,NEAS,NEAS 111 1747,31/03/2022,111,,1,How could we improve?,Because I was in pain.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1751 - Q1,NEAS,NEAS 111 1751,31/03/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1754 - Q3,NEAS,NEAS 111 1754,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1758 - Q2,NEAS,NEAS 111 1758,31/03/2022,111,,1,How could we improve?,It was a very efficient system and as I had an appointment did not have a long wait.,,1.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1762 - Q1,NEAS,NEAS 111 1762,31/03/2022,111,,1,FFT Why?,Nothing in my case.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1765 - Q3,NEAS,NEAS 111 1765,31/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1769 - Q2,NEAS,NEAS 111 1769,31/03/2022,111,,1,How could we improve?,"Prompt and pleasant, helpful and professional attention.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1773 - Q1,NEAS,NEAS 111 1773,31/03/2022,111,,3,FFT Why?,A quicker response on calls with more advisers.,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1776 - Q3,NEAS,NEAS 111 1776,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1780 - Q2,NEAS,NEAS 111 1780,31/03/2022,111,,2,How could we improve?,Directed us to Children's A&E. All sorted after a hour.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1784 - Q1,NEAS,NEAS 111 1784,31/03/2022,111,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1787 - Q3,NEAS,NEAS 111 1787,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1791 - Q2,NEAS,NEAS 111 1791,31/03/2022,111,,2,How could we improve?,Very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1795 - Q1,NEAS,NEAS 111 1795,31/03/2022,111,,2,FFT Why?,"On this occasion, I don’t think there was anything else you could have done.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1798 - Q3,NEAS,NEAS 111 1798,31/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1802 - Q2,NEAS,NEAS 111 1802,31/03/2022,111,,1,How could we improve?,Because they were very efficient.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1806 - Q1,NEAS,NEAS 111 1806,31/03/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1809 - Q3,NEAS,NEAS 111 1809,31/03/2022,111,,7,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1817 - Q1,NEAS,NEAS 111 1817,31/03/2022,111,,4,FFT Why?,I honestly don’t know.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1820 - Q3,NEAS,NEAS 111 1820,31/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1824 - Q2,NEAS,NEAS 111 1824,04/04/2022,111,,1,How could we improve?,"A very busy service, it was the first time we had used. The professionals we spoke to were very helpful and calming. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1828 - Q1,NEAS,NEAS 111 1828,07/04/2022,111,,1,FFT Why?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1831 - Q3,NEAS,NEAS 111 1831,07/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very satisfied that they were able to make me an immediate appointment ,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1835 - Q2,NEAS,NEAS 111 1835,07/04/2022,111,,1,How could we improve?,"The 111 staff were very helpful, caring and professional. I got the help I needed because of them.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1839 - Q1,NEAS,NEAS 111 1839,07/04/2022,111,,5,FFT Why?,Paramedic should not judge people like everyone else every person is different it’s his job if he treats everyone like that he should change his job disgrace ,,5.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1842 - Q3,NEAS,NEAS 111 1842,08/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1846 - Q2,NEAS,NEAS 111 1846,08/04/2022,111,,1,How could we improve?,The lass was really helpful and really patient. Great service and great outcome. Thank you all. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1850 - Q1,NEAS,NEAS 111 1850,08/04/2022,111,,1,FFT Why?,I dint find anything wrong with the service i received except being on hold for 35 minutes before i got to speak to someone but the service was obviously very busy and this could not be helped.,,2.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1853 - Q3,NEAS,NEAS 111 1853,08/04/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1857 - Q2,NEAS,NEAS 111 1857,12/04/2022,111,,3,How could we improve?,Far too long waiting on the phone ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1861 - Q1,NEAS,NEAS 111 1861,12/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1864 - Q3,NEAS,NEAS 111 1864,12/04/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I am dissatisfied at the length of time it took being on hold.We had to go through 111 because it was my granddaughter who is 2yrs that was poorly. She was visiting and doesn't live local so ourGP wouldn't see her. I am dissatisfied because the appointment given was to attend an urgent care centre some 40mins away by car. There was nothing closer. The service as a whole has certainly gone down hill.,,5.0,,,,,,,,,,,,,,1.0,1.0,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1868 - Q2,NEAS,NEAS 111 1868,12/04/2022,111,,1,How could we improve?,Earache ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1872 - Q1,NEAS,NEAS 111 1872,19/04/2022,111,,2,FFT Why?,They relayed information at the hospital which was incorrect and asked me the same question which I had explained earlier. I felt they were not listening. However they took me to hospital which I was very grateful for and wished me well. ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1875 - Q3,NEAS,NEAS 111 1875,19/04/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1879 - Q2,NEAS,NEAS 111 1879,19/04/2022,111,,1,How could we improve?,Quick and efficient,,2.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1883 - Q1,NEAS,NEAS 111 1883,19/04/2022,111,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1886 - Q3,NEAS,NEAS 111 1886,19/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was referred to the hospital and an appointment was booked for a&e,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1890 - Q2,NEAS,NEAS 111 1890,22/04/2022,111,,5,How could we improve?,"I recently called because my operation stitches had burst there was blood everywhere , it was about 5 am we couldn't stop the bleeding I was informed if I couldn't get any transport to wait till 8 am and get a bus ,I live about 23 miles and 2 buses which don't start till about 8.30 am ,",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1894 - Q1,NEAS,NEAS 111 1894,23/04/2022,111,,1,FFT Why?,After first call it took more than 20 mins of waiting to speak to an operator for assistance. ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1897 - Q3,NEAS,NEAS 111 1897,24/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The agent listened to our issue and helped get us a call back by an out of hours doctor to help provide the medication to help,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1901 - Q2,NEAS,NEAS 111 1901,25/04/2022,111,,4,How could we improve?,Call operators were great however the length of time to connect was the issue,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1905 - Q1,NEAS,NEAS 111 1905,26/04/2022,111,,3,FFT Why?,Answer the phone quicker,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1908 - Q3,NEAS,NEAS 111 1908,26/04/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1912 - Q2,NEAS,NEAS 111 1912,27/04/2022,111,,5,How could we improve?,"Rang 10.30 p.m. a Saturday night, didn't ring back until 12.30 a.m. then 4.00 a.m. then again 7.30 a.m. and we had to then ask for someone to come out, which was 12.30 p.m. Sunday before someone came. Made a decision on the 1st call if someone was coming out or not. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1916 - Q1,NEAS,NEAS 111 1916,27/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1919 - Q3,NEAS,NEAS 111 1919,30/04/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Referral for surgery.,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1923 - Q2,NEAS,NEAS 111 1923,30/04/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1927 - Q1,NEAS,NEAS 111 1927,30/04/2022,111,,2,FFT Why?,Arranged an appointment out of hours saved a 6 hours wait.,,2.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1930 - Q3,NEAS,NEAS 111 1930,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Nothing, one more thing I contacted 111 simply because I could not get in touch with my surgery (engaged nearly always).",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1934 - Q2,NEAS,NEAS 111 1934,30/04/2022,111,,1,How could we improve?,"Just needed reassurance, it’s a bit scary if you live on your own.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1938 - Q1,NEAS,NEAS 111 1938,30/04/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1941 - Q3,NEAS,NEAS 111 1941,30/04/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The length of time waiting for a call back with a time to see a doctor.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1945 - Q2,NEAS,NEAS 111 1945,30/04/2022,111,,1,How could we improve?,"Service, very good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1949 - Q1,NEAS,NEAS 111 1949,30/04/2022,111,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1952 - Q3,NEAS,NEAS 111 1952,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Complete satisfaction.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1956 - Q2,NEAS,NEAS 111 1956,30/04/2022,111,,1,How could we improve?,Nurse very helpful and reassuring and gave information I needed.,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1960 - Q1,NEAS,NEAS 111 1960,30/04/2022,111,,1,FFT Why?,Quicker answer.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1963 - Q3,NEAS,NEAS 111 1963,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Sympathetic and reassuring.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1967 - Q2,NEAS,NEAS 111 1967,30/04/2022,111,,2,How could we improve?,Good advice although could not get through at first time.,,3.0,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1971 - Q1,NEAS,NEAS 111 1971,03/05/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1974 - Q3,NEAS,NEAS 111 1974,03/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1978 - Q2,NEAS,NEAS 111 1978,03/05/2022,111,,1,How could we improve?,To the discuss with surgery doctor. ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1982 - Q1,NEAS,NEAS 111 1982,03/05/2022,111,,1,FFT Why?,No they did. A great job ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1985 - Q3,NEAS,NEAS 111 1985,03/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",NA. ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1989 - Q2,NEAS,NEAS 111 1989,03/05/2022,111,,1,How could we improve?,They have always helped and very polite ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1993 - Q1,NEAS,NEAS 111 1993,03/05/2022,111,,1,FFT Why?,Nothing at all,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1996 - Q3,NEAS,NEAS 111 1996,03/05/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",N/a,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2000 - Q2,NEAS,NEAS 111 2000,03/05/2022,111,,1,How could we improve?,Eventually got through to a doctor who arranged a call to North East Ambulance Service who came about 30 minutes later and gave my wife a thorough check up and  took her to A&E,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2004 - Q1,NEAS,NEAS 111 2004,07/05/2022,111,,1,FFT Why?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2007 - Q3,NEAS,NEAS 111 2007,09/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2011 - Q2,NEAS,NEAS 111 2011,10/05/2022,111,,1,How could we improve?,Helper with my issue abs where very understanding ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2015 - Q1,NEAS,NEAS 111 2015,10/05/2022,111,,1,FFT Why?,"Nothing, excellent service",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2018 - Q3,NEAS,NEAS 111 2018,10/05/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The fact they put me through to the wrong people twice  ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2022 - Q2,NEAS,NEAS 111 2022,10/05/2022,111,,1,How could we improve?,The young man I spoke to bad very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2026 - Q1,NEAS,NEAS 111 2026,16/05/2022,111,,1,FFT Why?,You do a fabulous service I used the online form . Which I felt is a quicker way to contact 111,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2029 - Q3,NEAS,NEAS 111 2029,17/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2033 - Q2,NEAS,NEAS 111 2033,17/05/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2037 - Q1,NEAS,NEAS 111 2037,17/05/2022,111,,2,FFT Why?,Doctor could of been more supportive and compassionate ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2040 - Q3,NEAS,NEAS 111 2040,17/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2044 - Q2,NEAS,NEAS 111 2044,24/05/2022,111,,1,How could we improve?,"they got me a drs appointment straight away, which is usually impossible ",,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2048 - Q1,NEAS,NEAS 111 2048,24/05/2022,111,,2,FFT Why?,Answer calls quicker ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2051 - Q3,NEAS,NEAS 111 2051,24/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",All in all a good service ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2055 - Q2,NEAS,NEAS 111 2055,27/05/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2059 - Q1,NEAS,NEAS 111 2059,31/05/2022,111,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2062 - Q3,NEAS,NEAS 111 2062,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2066 - Q2,NEAS,NEAS 111 2066,31/05/2022,111,,2,How could we improve?,Helpful and understanding.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2070 - Q1,NEAS,NEAS 111 2070,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2073 - Q3,NEAS,NEAS 111 2073,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","The person was very polite, helped me as much as they could. Empathic to my problem.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2077 - Q2,NEAS,NEAS 111 2077,31/05/2022,111,,1,How could we improve?,The man explained everything very well.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2081 - Q1,NEAS,NEAS 111 2081,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2084 - Q3,NEAS,NEAS 111 2084,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2088 - Q2,NEAS,NEAS 111 2088,31/05/2022,111,,2,How could we improve?,Phone call too long.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2092 - Q1,NEAS,NEAS 111 2092,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2095 - Q3,NEAS,NEAS 111 2095,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2099 - Q2,NEAS,NEAS 111 2099,31/05/2022,111,,1,How could we improve?,Because I was satisfied.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2103 - Q1,NEAS,NEAS 111 2103,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2106 - Q3,NEAS,NEAS 111 2106,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2110 - Q2,NEAS,NEAS 111 2110,31/05/2022,111,,1,How could we improve?,Gave good advice.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2114 - Q1,NEAS,NEAS 111 2114,31/05/2022,111,,2,FFT Why?,Have more staff to answer calls quicker.,,4.0,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2117 - Q3,NEAS,NEAS 111 2117,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2121 - Q2,NEAS,NEAS 111 2121,31/05/2022,111,,5,How could we improve?,Dental problem - absolutely no help.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2128 - Q3,NEAS,NEAS 111 2128,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",There when needed help.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2132 - Q2,NEAS,NEAS 111 2132,31/05/2022,111,,1,How could we improve?,I was dealt with very professional manner.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2136 - Q1,NEAS,NEAS 111 2136,31/05/2022,111,,2,FFT Why?,Answer the phone at latest 10 minutes. So so stressful when someone is so ill.,,5.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2139 - Q3,NEAS,NEAS 111 2139,31/05/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2143 - Q2,NEAS,NEAS 111 2143,31/05/2022,111,,1,How could we improve?,Because I found the service very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2147 - Q1,NEAS,NEAS 111 2147,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2150 - Q3,NEAS,NEAS 111 2150,31/05/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Sent to Urgent Care Centre with no doctor on site.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2154 - Q2,NEAS,NEAS 111 2154,31/05/2022,111,,1,How could we improve?,Give the information needed.,,4.0,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2158 - Q1,NEAS,NEAS 111 2158,31/05/2022,111,,3,FFT Why?,Less transferring to various people. Shorter telephone answer times.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2161 - Q3,NEAS,NEAS 111 2161,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",How thorough the answer was.,,3.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2165 - Q2,NEAS,NEAS 111 2165,31/05/2022,111,,2,How could we improve?,Because I did not ring and just copped!,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2169 - Q1,NEAS,NEAS 111 2169,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2172 - Q3,NEAS,NEAS 111 2172,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was treated with dignity and respect and I think that [unreadable] a long way to me.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2176 - Q2,NEAS,NEAS 111 2176,31/05/2022,111,,4,How could we improve?,It took your staff 15 hours to call be back.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2180 - Q1,NEAS,NEAS 111 2180,31/05/2022,111,,3,FFT Why?,Get the Barnard Castle Surgery of Richardson Hospital working properly.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2183 - Q3,NEAS,NEAS 111 2183,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",As above.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2187 - Q2,NEAS,NEAS 111 2187,31/05/2022,111,,1,How could we improve?,Very helpful and pleasant to talk to.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2191 - Q1,NEAS,NEAS 111 2191,31/05/2022,111,,2,FFT Why?,I was in a lot of pain & really need to see a dentist I ring 2 days I had an absess & felt that everyone was giving me off.,,4.0,,,,,,,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2194 - Q3,NEAS,NEAS 111 2194,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2198 - Q2,NEAS,NEAS 111 2198,31/05/2022,111,,2,How could we improve?,Speaking to someone was quicker than it has been in the past. ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2202 - Q1,NEAS,NEAS 111 2202,01/06/2022,111,,1,FFT Why?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2205 - Q3,NEAS,NEAS 111 2205,07/06/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2209 - Q2,NEAS,NEAS 111 2209,07/06/2022,111,,1,How could we improve?,My call was dealt with quickly and very efficiently and resulted in being seen at out of hours quickly ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2213 - Q1,NEAS,NEAS 111 2213,07/06/2022,111,,1,FFT Why?,Waiting times in a&e  but just high volume of customers,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2216 - Q3,NEAS,NEAS 111 2216,07/06/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2220 - Q2,NEAS,NEAS 111 2220,14/06/2022,111,,1,How could we improve?,Straight forward and no wait times,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2224 - Q1,NEAS,NEAS 111 2224,14/06/2022,111,,1,FFT Why?,None,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2227 - Q3,NEAS,NEAS 111 2227,14/06/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2231 - Q2,NEAS,NEAS 111 2231,14/06/2022,111,,1,How could we improve?,Good ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2235 - Q1,NEAS,NEAS 111 2235,14/06/2022,111,,1,FFT Why?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2238 - Q3,NEAS,NEAS 111 2238,21/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",How she managed to get me a appointment that was with a short period of time ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2242 - Q2,NEAS,NEAS 111 2242,21/06/2022,111,,5,How could we improve?,They were not able to help or advice at all ,,5.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2246 - Q1,NEAS,NEAS 111 2246,21/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2249 - Q3,NEAS,NEAS 111 2249,22/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",too long to get through ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2253 - Q2,NEAS,NEAS 111 2253,24/06/2022,111,,1,How could we improve?,Very efficient and helpful.,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2257 - Q1,NEAS,NEAS 111 2257,29/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2260 - Q3,NEAS,NEAS 111 2260,29/06/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2264 - Q2,NEAS,NEAS 111 2264,30/06/2022,111,,1,How could we improve?,"Very polite, helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2268 - Q1,NEAS,NEAS 111 2268,30/06/2022,111,,2,FFT Why?,"Unfortunately, everything was done. The issue is that A&E departments are so far away and if you have to make your own way there it adds to the distress.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2271 - Q3,NEAS,NEAS 111 2271,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Couldn’t get help at doctor, no app, and I needed a rescue pack. You'd helped.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2275 - Q2,NEAS,NEAS 111 2275,30/06/2022,111,,1,How could we improve?,Both the nurse and the doctor were very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2279 - Q1,NEAS,NEAS 111 2279,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2282 - Q3,NEAS,NEAS 111 2282,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2286 - Q2,NEAS,NEAS 111 2286,30/06/2022,111,,1,How could we improve?,The service was great. I was in a state with my husband. They were so reassuring. First class service.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2290 - Q1,NEAS,NEAS 111 2290,30/06/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2293 - Q3,NEAS,NEAS 111 2293,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2297 - Q2,NEAS,NEAS 111 2297,30/06/2022,111,,2,How could we improve?,Patient felt very ill.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2301 - Q1,NEAS,NEAS 111 2301,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2304 - Q3,NEAS,NEAS 111 2304,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Listened - understood. I would have difficulty attending A&E.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2308 - Q2,NEAS,NEAS 111 2308,30/06/2022,111,,1,How could we improve?,Most NHS are useless.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2312 - Q1,NEAS,NEAS 111 2312,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2315 - Q3,NEAS,NEAS 111 2315,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Matter dealt with urgently.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2319 - Q2,NEAS,NEAS 111 2319,30/06/2022,111,,1,How could we improve?,I had a bad fall.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2323 - Q1,NEAS,NEAS 111 2323,30/06/2022,111,,5,FFT Why?,"After waiting for 1 hour, I called ambulance service and they had no record of my address. Caller said it hadn't been booked properly.",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2326 - Q3,NEAS,NEAS 111 2326,02/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2330 - Q2,NEAS,NEAS 111 2330,06/07/2022,111,,2,How could we improve?,It was relatively straightforward although took quite a while to get through.,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2334 - Q1,NEAS,NEAS 111 2334,06/07/2022,111,,1,FFT Why?,Nothing realy everything was explained fine just disappointed with the nhs dental system can’t get registered or see a dentist even when I thing I’ve got infection in gum ,,3.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2337 - Q3,NEAS,NEAS 111 2337,06/07/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Get asked irrelevant questionsPeople taking phone calls are not clinical,,4.0,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2341 - Q2,NEAS,NEAS 111 2341,06/07/2022,111,,1,How could we improve?,Polite. Understanding and clear questions.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2345 - Q1,NEAS,NEAS 111 2345,12/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2348 - Q3,NEAS,NEAS 111 2348,12/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Said it previously ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2352 - Q2,NEAS,NEAS 111 2352,12/07/2022,111,,2,How could we improve?,"Long waiting periods to connect, then contact another fictitious and pass information to others. I understand it is necessary, just underlining the waiting period and how it feels when you urgently need help. I was on day 6 of gastroenteritis without food or water for 6 days because I threw everything up. Waiting for that reassurance feels like an age. You need more staff to answer calls and triage. ",,4.0,,,,,1.0,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2356 - Q1,NEAS,NEAS 111 2356,13/07/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2363 - Q2,NEAS,NEAS 111 2363,19/07/2022,111,,2,How could we improve?,"I had contacted NHS111 to ask about symptoms in the night, they told me I must be seen by my GP the same day, and that they would notify the practice. When I called Parkway Medical they had no record of this, and that NHS111 should have booked for me, so couldn’t give me a GP check and to go to a walk-in centre. As I had previously been admitted on an antibiotic drip for two days from RVI ambulatory care with the same symptoms, and had been told to be seen the same day by the GP, I was surprised the NHS111 had not notified the surgery. I called NHS111 to check if they had contacted the GP and that if I went to a walkin centre that they would have the necessary info from my call, and was told they would contact me. A person called back who informed me that this was just an emergency service, of which I am very aware, and had not requested a call back, just wanting to know if the info would be sent, as so far it had not been. The GP practice subsequently mentioned that they do not always receive notifications of calls, even for the same day so this had meant I had waited until the GP practice opened before being told to travel some distance to the walkin centre. I understood the service was to be used if the GP practice was not open and I had been following NHS directions to ring if GP practice not open and I was puzzled as to why NHS111 had not informed the GP to enable a same day examination as suggested. I went to a walkin centre and was sent to hospital again, subsequently seeing a consultant. There seems to be a lack of communication between NHS111 and GP practice, and the GP practice has a tendency to overuse NHS111 telling me to ring 111 when I merely ring for a GP appointment. This puts pressure on NHS111, whose call handlers have a difficult job.",,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2367 - Q1,NEAS,NEAS 111 2367,19/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2370 - Q3,NEAS,NEAS 111 2370,19/07/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Waiting time on hold to get through to speak to someone was far too long. Call handler seemed too busy with getting through the call to actually listen to what I was saying to him. Not put through to a local call centre, which would be helpful.",,4.0,,,,,,,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2374 - Q2,NEAS,NEAS 111 2374,23/07/2022,111,,2,How could we improve?,"I was concerned about my babies breathing, however didn’t feel it was a 999 call. Phoned 111 and told they needed to send an ambulance however would be 2 hour wait ",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2378 - Q1,NEAS,NEAS 111 2378,23/07/2022,111,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2381 - Q3,NEAS,NEAS 111 2381,24/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The fact that money has been wasted sendin me this surveyThe fact that it is a massive waste of timeThe fact that just 10 of these letters could of bought medication for a poorly child,,5.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2385 - Q2,NEAS,NEAS 111 2385,27/07/2022,111,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2389 - Q1,NEAS,NEAS 111 2389,27/07/2022,111,,5,FFT Why?,EVERYTHING.AFTERALL YOU COULDNT HAVE DONE ANY WORSE.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2392 - Q3,NEAS,NEAS 111 2392,27/07/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Caller was helpful but gave differs advice from the online service. Caller referred to a pharmacy; online referred to A&E with a 16-hr wait!,,3.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2396 - Q2,NEAS,NEAS 111 2396,27/07/2022,111,,3,How could we improve?,I called 111 and was told an ambulance would come for my mam 12 hours later i recieved a call to say there still wasnt one available,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2400 - Q1,NEAS,NEAS 111 2400,27/07/2022,111,,1,FFT Why?,# stay alive ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2403 - Q3,NEAS,NEAS 111 2403,27/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Useful information delivered in a timely fashion and gave me a positive outcome ,,2.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2407 - Q2,NEAS,NEAS 111 2407,29/07/2022,111,,5,How could we improve?,"I called my GP as I had symptoms of a chest infection. No appts available with Gp was advised to call 111 and they would be able to get an appointment with an emergency GO for a prescription. Call handler asked if I had pain or discomfort which I said yes discomfort and pain on coughing but only as starting a chest infection. Call handler insisted it was heart attack, which I knew it wasn’t, and insisted on sending an emergency ambulance which arrived within 10 minutes! Only to find no signs of heart attack but symptoms of possible chest infection!Total waste of time and resources",,5.0,,,,,,,,,,,1.0,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2411 - Q1,NEAS,NEAS 111 2411,31/07/2022,111,,1,FFT Why?,Answer the initial call even though there are problems I understand that.,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2414 - Q3,NEAS,NEAS 111 2414,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Gave appropriate advice.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2418 - Q2,NEAS,NEAS 111 2418,31/07/2022,111,,1,How could we improve?,"Doctor rang back in 30 minutes got hospital booking straight away. Before 111 had been to RVI, got chased.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2422 - Q1,NEAS,NEAS 111 2422,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2425 - Q3,NEAS,NEAS 111 2425,31/07/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Felt just wanted to get the call over and get  off the phone.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2429 - Q2,NEAS,NEAS 111 2429,31/07/2022,111,,1,How could we improve?,Everyone was very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2433 - Q1,NEAS,NEAS 111 2433,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2436 - Q3,NEAS,NEAS 111 2436,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Appointment given.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2440 - Q2,NEAS,NEAS 111 2440,31/07/2022,111,,1,How could we improve?,Problem was handled and solved well.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2444 - Q1,NEAS,NEAS 111 2444,31/07/2022,111,,1,FFT Why?,Cannot better this.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2447 - Q3,NEAS,NEAS 111 2447,31/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2451 - Q2,NEAS,NEAS 111 2451,31/07/2022,111,,5,How could we improve?,Because they are all lovely and caring and I love them all.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2455 - Q1,NEAS,NEAS 111 2455,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2458 - Q3,NEAS,NEAS 111 2458,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2462 - Q2,NEAS,NEAS 111 2462,31/07/2022,111,,1,How could we improve?,They provided reassurance about my condition and arranged for my GP to contact me the next day.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2466 - Q1,NEAS,NEAS 111 2466,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2469 - Q3,NEAS,NEAS 111 2469,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I can only say how helpful they were.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2473 - Q2,NEAS,NEAS 111 2473,31/07/2022,111,,2,How could we improve?,"After phoning 111, they informed our local GP, and a home visit was arranged.",,3.0,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2477 - Q1,NEAS,NEAS 111 2477,31/07/2022,111,,1,FFT Why?,In my case - nothing really. It was awkward. Because of the jubilee holiday weekend. No other service was available.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2480 - Q3,NEAS,NEAS 111 2480,02/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Friendly advisor and got an appointment worth hospital ,,2.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2484 - Q2,NEAS,NEAS 111 2484,02/08/2022,111,,1,How could we improve?,Quick and concise at the time of call however it was 2am,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2488 - Q1,NEAS,NEAS 111 2488,02/08/2022,111,,2,FFT Why?,Gave an appointment  but was  not allowed an appointment  for my child's injury ,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2491 - Q3,NEAS,NEAS 111 2491,02/08/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",111 telephone system excellentTreatment variable and time was lost thus delaying recovery,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2495 - Q2,NEAS,NEAS 111 2495,02/08/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2499 - Q1,NEAS,NEAS 111 2499,06/08/2022,111,,1,FFT Why?,Nothing she was lovely ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2502 - Q3,NEAS,NEAS 111 2502,09/08/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The service I received was disgusting ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2506 - Q2,NEAS,NEAS 111 2506,09/08/2022,111,,1,How could we improve?,"The call was answered in good time, the advisor was very helpful and gave clear advice. Can’t fault the service I received ",,1.0,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2510 - Q1,NEAS,NEAS 111 2510,09/08/2022,111,,1,FFT Why?,"Nothing really, it was a very good experience. Such a shame GP surgery doesn't give same service ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2513 - Q3,NEAS,NEAS 111 2513,09/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2517 - Q2,NEAS,NEAS 111 2517,16/08/2022,111,,2,How could we improve?,"Although there were many questions online, I understand the need to get the correct diagnosis. I was originally cut-off on the telephone so reverted to the online service. I still had to call 999 in the end. ",,4.0,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2521 - Q1,NEAS,NEAS 111 2521,16/08/2022,111,,4,FFT Why?,I received a call to say that there was a bit of a delay but I wasn’t told that it would be a 4 hour delay.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2524 - Q3,NEAS,NEAS 111 2524,16/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2528 - Q2,NEAS,NEAS 111 2528,16/08/2022,111,,1,How could we improve?,I needed emergency dentist treatment and was sorted the same day with help of 111,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2532 - Q1,NEAS,NEAS 111 2532,16/08/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2535 - Q3,NEAS,NEAS 111 2535,16/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2539 - Q2,NEAS,NEAS 111 2539,24/08/2022,111,,1,How could we improve?,Very good when eventually got past all the initial options ,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2543 - Q1,NEAS,NEAS 111 2543,24/08/2022,111,,1,FFT Why?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2546 - Q3,NEAS,NEAS 111 2546,24/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Needs more staff so call can be attended as soon as possible,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2550 - Q2,NEAS,NEAS 111 2550,24/08/2022,111,,1,How could we improve?,I phoned and had an appointment within 3 hours ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2554 - Q1,NEAS,NEAS 111 2554,24/08/2022,111,,5,FFT Why?,At least could of been sent to a hospital with a doctor on duty ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2557 - Q3,NEAS,NEAS 111 2557,30/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2561 - Q2,NEAS,NEAS 111 2561,30/08/2022,111,,1,How could we improve?,Very helpful and patient ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2565 - Q1,NEAS,NEAS 111 2565,30/08/2022,111,,1,FFT Why?,No,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2568 - Q3,NEAS,NEAS 111 2568,30/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2572 - Q2,NEAS,NEAS 111 2572,30/08/2022,111,,2,How could we improve?,Automatically send to A&E rather than do more on the phone.,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2576 - Q1,NEAS,NEAS 111 2576,31/08/2022,111,,2,FFT Why?,"I received a phone call rather than a visit to my dad. If I'd known this, I could have returned home to await call rather than having to sit up at my parents waiting for a visit during the night.",,4.0,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2579 - Q3,NEAS,NEAS 111 2579,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2583 - Q2,NEAS,NEAS 111 2583,31/08/2022,111,,1,How could we improve?,Prompt answering to telephone call.,,2.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2587 - Q1,NEAS,NEAS 111 2587,31/08/2022,111,,3,FFT Why?,"To be called and then it can be hospital, again all because of his age, so if I'm around I discourage it. He could have fun wanted his tea, too,, and whilst [unreadable] suffering from dementia has little care about who comes to see him.",,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2590 - Q3,NEAS,NEAS 111 2590,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",We received a call back with clear instructions about what we needed to do.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2594 - Q2,NEAS,NEAS 111 2594,31/08/2022,111,,3,How could we improve?,1 plus hour wait before we could speak to anyone.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2598 - Q1,NEAS,NEAS 111 2598,31/08/2022,111,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2601 - Q3,NEAS,NEAS 111 2601,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",It was very helpful to talk to someone quickly about a health problem.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2605 - Q2,NEAS,NEAS 111 2605,31/08/2022,111,,1,How could we improve?,Very quick response and phoned back within one hour.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2609 - Q1,NEAS,NEAS 111 2609,31/08/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2612 - Q3,NEAS,NEAS 111 2612,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Everyone who works for NHS deserves a medal I've had a lot to do with NHS they great.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2616 - Q2,NEAS,NEAS 111 2616,31/08/2022,111,,1,How could we improve?,[unreadable] the information needed.,,3.0,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2620 - Q1,NEAS,NEAS 111 2620,31/08/2022,111,,1,FFT Why?,Can't think of anything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2623 - Q3,NEAS,NEAS 111 2623,31/08/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","After a lengthy conversation I was told they couldn't help because I needed a controlled drug, Pregabalin. I later got through online to a doctor who sorted it out.",,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2627 - Q2,NEAS,NEAS 111 2627,31/08/2022,111,,1,How could we improve?,My phone was playing up but the girl on the line stayed on the line even when I hung up! She was still there!,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2631 - Q1,NEAS,NEAS 111 2631,07/09/2022,111,,3,FFT Why?,Try & understand that sometimes a person with mental health issues needs someone else to speak for them,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2634 - Q3,NEAS,NEAS 111 2634,07/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very professional and great service ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2638 - Q2,NEAS,NEAS 111 2638,07/09/2022,111,,1,How could we improve?,After the call to 111 an appointment was made within the hour for me at walk in centre ,,2.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2642 - Q1,NEAS,NEAS 111 2642,07/09/2022,111,,1,FFT Why?,I was happy with everything ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2645 - Q3,NEAS,NEAS 111 2645,10/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Very satisfied with all the responses, from initial call answer through to Assessment call and visit by ambulance service.I was not dissatisfied by any step.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2649 - Q2,NEAS,NEAS 111 2649,14/09/2022,111,,1,How could we improve?,Prompt friendly service for a 94 yr old neighbour ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2653 - Q1,NEAS,NEAS 111 2653,14/09/2022,111,,1,FFT Why?,In my experience I don’t believe anything else could of been done for me. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2656 - Q3,NEAS,NEAS 111 2656,14/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The paramedic who rang back was very knowledgeable and assisted me with making an appointment.,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2660 - Q2,NEAS,NEAS 111 2660,14/09/2022,111,,2,How could we improve?,"I had a UTI and had been prescribed the statutory 3 day course , these had not worked and I know that UTI can escalate quickly as I've had been hospiy with them before....I needed a different antibiotics but it was a bank holiday , they told me I could get app next day but I didn't want to wait as I had a temp and wasn't feeling well ",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2664 - Q1,NEAS,NEAS 111 2664,14/09/2022,111,,1,FFT Why?,I was on holiday and not sure of the address I was staying when I rang as I wasnt at the address when I called. I'm not if I could have proceeded if I hadn't been able to provide the address,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2667 - Q3,NEAS,NEAS 111 2667,14/09/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2671 - Q2,NEAS,NEAS 111 2671,21/09/2022,111,,2,How could we improve?,Having to go through the same questions a few times. When feeling ill or in pain this can be quite frustrating.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2675 - Q1,NEAS,NEAS 111 2675,21/09/2022,111,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2678 - Q3,NEAS,NEAS 111 2678,21/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",They tried their best to help,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2682 - Q2,NEAS,NEAS 111 2682,21/09/2022,111,,1,How could we improve?,Great service ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2686 - Q1,NEAS,NEAS 111 2686,28/09/2022,111,,2,FFT Why?,More funding from government ,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2689 - Q3,NEAS,NEAS 111 2689,28/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Advice was good. Liked the fact that although I didn’t get to see anyone at point of call was reassured that I could call back or go to urgent care with or without appointment but would have to wait. I was very happy with this.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2693 - Q2,NEAS,NEAS 111 2693,28/09/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2697 - Q1,NEAS,NEAS 111 2697,28/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2700 - Q3,NEAS,NEAS 111 2700,28/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2704 - Q2,NEAS,NEAS 111 2704,28/09/2022,111,,1,How could we improve?,"Very friendly, made me feel comfortable. Explained every step very clearly and professionally. ",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2708 - Q1,NEAS,NEAS 111 2708,29/09/2022,111,,1,FFT Why?,No comment/complaint,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2711 - Q3,NEAS,NEAS 111 2711,30/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was told I would receive a call from a doctor within 1 hour. Then I got a call to say it would be hours and not. I waited 6 hours to speak to a doctor.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2715 - Q2,NEAS,NEAS 111 2715,30/09/2022,111,,1,How could we improve?,"Professional, efficient, helpful.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2719 - Q1,NEAS,NEAS 111 2719,30/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2722 - Q3,NEAS,NEAS 111 2722,30/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2726 - Q2,NEAS,NEAS 111 2726,30/09/2022,111,,1,How could we improve?,Good service.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2730 - Q1,NEAS,NEAS 111 2730,30/09/2022,111,,1,FFT Why?,First time I have needed to ring 111 - no complaints.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2733 - Q3,NEAS,NEAS 111 2733,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2737 - Q2,NEAS,NEAS 111 2737,30/09/2022,111,,5,How could we improve?,It  took 30 minutes to connect with poor advice.,,4.0,,,,,,,,,,,1.0,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2741 - Q1,NEAS,NEAS 111 2741,30/09/2022,111,,1,FFT Why?,For me it was a most helpful experience.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2744 - Q3,NEAS,NEAS 111 2744,30/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2748 - Q2,NEAS,NEAS 111 2748,30/09/2022,111,,1,How could we improve?,Not relevant. Own transport. 1/2 Blue sticker.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2752 - Q1,NEAS,NEAS 111 2752,30/09/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2755 - Q3,NEAS,NEAS 111 2755,30/09/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Too much 'advice' and waiting.,,4.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2759 - Q2,NEAS,NEAS 111 2759,30/09/2022,111,,2,How could we improve?,Sent from one side of city to other good job had use of car.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2763 - Q1,NEAS,NEAS 111 2763,30/09/2022,111,,2,FFT Why?,More privacy - sitting in full view of customers shopping was embarrassing.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NEAS 111 2766 - Q3,NEAS,NEAS 111 2766,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2770 - Q2,NEAS,NEAS 111 2770,30/09/2022,111,,1,How could we improve?,Went straight to why I was phoning no unwanted questions asked.,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2774 - Q1,NEAS,NEAS 111 2774,30/09/2022,111,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2777 - Q3,NEAS,NEAS 111 2777,30/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 70 - Q1,NHFT,NHFT 70,17/06/2021,Community health services,Specialist services,5,What could we do better?,"For a start, you need to update the contact number on your webpage for the Community Podiatry service, as this is incorrect (you do get a recorded message of the correct number). When you ring the correct number, you are on hold for a couple of seconds then are told that, due to the high volume of callers, to ring back later and the call ends. You can't even wait in a queue to speak to someone.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 70 - Q2,NHFT,NHFT 70,17/06/2021,Community health services,Specialist services,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 09 - Q1,NHFT,NHFT 09,18/06/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 15 - Q1,NHFT,NHFT 15,22/06/2021,Community health services,Specialist services,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 15 - Q2,NHFT,NHFT 15,22/06/2021,Community health services,Specialist services,1,What was good?,I was spoken to with respect and treated respectively and helped me to the best they can.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 20 - Q1,NHFT,NHFT 20,24/06/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 20 - Q2,NHFT,NHFT 20,24/06/2021,Community health services,Children and young people,1,What was good?,They made me aware of what I was getting and were supportive.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 23 - Q1,NHFT,NHFT 23,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,More activities on leave. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,
+NHFT 23 - Q2,NHFT,NHFT 23,28/06/2021,Forensic,Arnold lodge,2,What was good?,Making me feel welcomed to the ward on admission. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NHFT 31 - Q1,NHFT,NHFT 31,28/06/2021,Forensic,Arnold lodge,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 31 - Q2,NHFT,NHFT 31,28/06/2021,Forensic,Arnold lodge,1,What was good?,Professionalism. ,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 39 - Q1,NHFT,NHFT 39,28/06/2021,Forensic,Arnold lodge,1,What could we do better?,Not many carings at the moment. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 39 - Q2,NHFT,NHFT 39,28/06/2021,Forensic,Arnold lodge,1,What was good?,A very good health care. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 379 - Q1,NHFT,NHFT 379,30/06/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,There's nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 379 - Q2,NHFT,NHFT 379,30/06/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"I think the staff were very helpful and kind. I want to thank them so much for all their hard work, which is much appreciated.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 89 - Q1,NHFT,NHFT 89,01/07/2021,,,1,What could we do better?,"Nothing, doing everything you can.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 97 - Q1,NHFT,NHFT 97,01/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 103 - Q1,NHFT,NHFT 103,02/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 103 - Q2,NHFT,NHFT 103,02/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"Made stay pleasant.
+Staff helpful. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 383 - Q1,NHFT,NHFT 383,02/07/2021,Unknown,Unknown,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 112 - Q1,NHFT,NHFT 112,05/07/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 120 - Q1,NHFT,NHFT 120,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,The time was short. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 120 - Q2,NHFT,NHFT 120,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,All staff were polite and conscientious and had time to spend with me and my family. ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 389 - Q1,NHFT,NHFT 389,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 389 - Q2,NHFT,NHFT 389,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 135 - Q1,NHFT,NHFT 135,06/07/2021,Forensic,Offender health,2,What could we do better?,"More inclusion in information about self, swifter answers. ",,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 135 - Q2,NHFT,NHFT 135,06/07/2021,Forensic,Offender health,2,What was good?,Good attitude form staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 143 - Q1,NHFT,NHFT 143,06/07/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,Text message the appointment the day before in case I forget. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 143 - Q2,NHFT,NHFT 143,06/07/2021,Local partnerships- MH,Substance misuse services,1,What was good?,Everything!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 150 - Q1,NHFT,NHFT 150,07/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Explain the real problems to one and not to discharge to quickly.  Still awaiting results for my CT scan & MRI scans.,,4.0,,,,,,,,,,,1.0,,,,,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 150 - Q2,NHFT,NHFT 150,07/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"I have seen a lot of different people and doctors, most were helpful and understanding. ",,3.0,,,,1.0,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 158 - Q1,NHFT,NHFT 158,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 158 - Q2,NHFT,NHFT 158,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Can't fault this place.
+My daughter takes me into the garden - it is lovely.
+Re-hab - physio is good. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0
+NHFT 166 - Q1,NHFT,NHFT 166,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,Activities not promoted enough as don't know what is available and when.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 166 - Q2,NHFT,NHFT 166,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Overall care in very good - prompt friendly staff, not neglected, always smiling/happy, go the extra mile.
+Food is good. Activities OK. ",,2.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 174 - Q1,NHFT,NHFT 174,07/07/2021,Community health services,Specialist services,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 182 - Q1,NHFT,NHFT 182,07/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 182 - Q2,NHFT,NHFT 182,07/07/2021,Community health services,Specialist services,1,What was good?,So very caring. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 190 - Q1,NHFT,NHFT 190,07/07/2021,Community health services,Specialist services,2,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 190 - Q2,NHFT,NHFT 190,07/07/2021,Community health services,Specialist services,2,What was good?,"The nurse treating at the podiatry clinic, warm, friendly, calm.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 195 - Q1,NHFT,NHFT 195,08/07/2021,Local partnerships- MH,Adult mental health,2,What could we do better?,"Keep people informed that they ae still waiting on an appointment/assessment.
+Quicker time from referral time to assessment. ",,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 195 - Q2,NHFT,NHFT 195,08/07/2021,Local partnerships- MH,Adult mental health,2,What was good?,Provide someone who is able to sympathise and know how I feel.,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 203 - Q1,NHFT,NHFT 203,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,In current climate nothing could be done any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 203 - Q2,NHFT,NHFT 203,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Listening and communication particularly appreciated. ,,2.0,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 211 - Q1,NHFT,NHFT 211,08/07/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,"Nothing, your xxxx amazing. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 211 - Q2,NHFT,NHFT 211,08/07/2021,Local partnerships- MH,Substance misuse services,1,What was good?,Just really nice in general.  Health nurse was so lovely. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 219 - Q1,NHFT,NHFT 219,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Nothing, was very good. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 227 - Q1,NHFT,NHFT 227,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Absolutely nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 227 - Q2,NHFT,NHFT 227,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"In my opinion form Start to finish every person I have spoken to or seen have been absolutely amazing.  I now have my mum back, after how poorly she was this is fantastic. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 233 - Q1,NHFT,NHFT 233,12/07/2021,Community health services,Specialist services,1,What could we do better?,"Nothing, all good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 233 - Q2,NHFT,NHFT 233,12/07/2021,Community health services,Specialist services,1,What was good?,Made me better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 239 - Q1,NHFT,NHFT 239,13/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 239 - Q2,NHFT,NHFT 239,13/07/2021,Community health services,Children and young people,1,What was good?,You were all lovely.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 247 - Q1,NHFT,NHFT 247,13/07/2021,Community health services,Children and young people,2,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 247 - Q2,NHFT,NHFT 247,13/07/2021,Community health services,Children and young people,2,What was good?,Gave me injection.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 255 - Q1,NHFT,NHFT 255,14/07/2021,Community health services,Mansfield and Ashfield,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 255 - Q2,NHFT,NHFT 255,14/07/2021,Community health services,Mansfield and Ashfield,1,What was good?,Everything. Very caring,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 263 - Q1,NHFT,NHFT 263,14/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 263 - Q2,NHFT,NHFT 263,14/07/2021,Community health services,Children and young people,1,What was good?,"Very friendly, helpful and supportive.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 269 - Q1,NHFT,NHFT 269,16/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 269 - Q2,NHFT,NHFT 269,16/07/2021,Community health services,Children and young people,1,What was good?,You communicated really well and listened to what I was saying.,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 275 - Q1,NHFT,NHFT 275,20/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 275 - Q2,NHFT,NHFT 275,20/07/2021,Community health services,Children and young people,1,What was good?,Health Visitor was lovely. Very informative and made us feel comfortable.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 405 - Q1,NHFT,NHFT 405,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,A need for a space to go and sit and have quiet time.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 405 - Q2,NHFT,NHFT 405,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,The ward was fine and there was plenty to do each day. The staff were very friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,
+NHFT 413 - Q1,NHFT,NHFT 413,25/07/2021,Local partnerships- MH,Learning disability,1,What could we do better?,"The food could be improved, because my son seemed to live on sandwiches.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 413 - Q2,NHFT,NHFT 413,25/07/2021,Local partnerships- MH,Learning disability,1,What was good?,"The doctors and staff were very good with my son, when he was there, and all of them treated him respect, because he was very Ill, and it was the first time he had to deal with on his own, because of covid.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 287 - Q1,NHFT,NHFT 287,27/07/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 295 - Q1,NHFT,NHFT 295,27/07/2021,Forensic,Offender health,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 303 - Q1,NHFT,NHFT 303,27/07/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 303 - Q2,NHFT,NHFT 303,27/07/2021,Forensic,Offender health,1,What was good?,Everything was explained clearly & with care. ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 308 - Q1,NHFT,NHFT 308,28/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 423 - Q1,NHFT,NHFT 423,28/07/2021,Community health services,Bassetlaw,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 423 - Q2,NHFT,NHFT 423,28/07/2021,Community health services,Bassetlaw,1,What was good?,The nurses.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 312 - Q1,NHFT,NHFT 312,04/08/2021,Forensic,Offender health,2,What could we do better?,Get the psychiatrist from Nottingham. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 320 - Q1,NHFT,NHFT 320,04/08/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 320 - Q2,NHFT,NHFT 320,04/08/2021,Forensic,Offender health,1,What was good?,"Friendly, kind, listens well & cares. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 328 - Q1,NHFT,NHFT 328,04/08/2021,Forensic,Offender health,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 328 - Q2,NHFT,NHFT 328,04/08/2021,Forensic,Offender health,1,What was good?,All of it. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 336 - Q1,NHFT,NHFT 336,04/08/2021,Forensic,Offender health,3,What could we do better?,"More trained staff and a better waiting list because its long to wait. And better mental health services, more support for prisoners with mental health.",,4.0,,,,,1.0,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 336 - Q2,NHFT,NHFT 336,04/08/2021,Forensic,Offender health,3,What was good?,"A few times were I needed help staff was there to help me, which is good because things can get busy in here as there's a lot of people in small space.",,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 344 - Q1,NHFT,NHFT 344,05/08/2021,Forensic,Offender health,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 344 - Q2,NHFT,NHFT 344,05/08/2021,Forensic,Offender health,2,What was good?,Listening to what I had to say.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 352 - Q1,NHFT,NHFT 352,05/08/2021,Forensic,Offender health,1,What could we do better?,Just keep up the good work. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 352 - Q2,NHFT,NHFT 352,05/08/2021,Forensic,Offender health,1,What was good?,The whole thing form start to finish & the people involved great team & support. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 431 - Q1,NHFT,NHFT 431,07/08/2021,Community health services,Bassetlaw,1,What could we do better?,Coffee/Tea and Biscuits (when Covid allows) would be nice!,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 439 - Q1,NHFT,NHFT 439,10/08/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. They are great.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 439 - Q2,NHFT,NHFT 439,10/08/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The activities on the ward, and the activities coordinator was always very helpful, and tried her best to do what you wanted to do. Nothing was ever to much trouble for her to do, she helped me as I couldn't cut my own toe nails, she cut them for me and also soaked my feet for me it was so relaxing. She also helped me sort out a repair at my house, with the council, as I was not able to do it myself. All the staff are helpful and friendly and work hard. The ward manager always has time for you her door is always open.",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 361 - Q1,NHFT,NHFT 361,17/08/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 361 - Q2,NHFT,NHFT 361,17/08/2021,Community health services,Children and young people,1,What was good?,Really helpful and friendly - made the two of us feel comfortable and reassured.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 450 - Q1,NHFT,NHFT 450,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"There needs to be more fresh fruit, other than at dinner time as a pudding. Maybe something different to a fruit pot at lunch.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 450 - Q2,NHFT,NHFT 450,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,The staff was good to me. Food was very good. I enjoyed doing the tai chi session.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,1.0
+NHFT 368 - Q1,NHFT,NHFT 368,20/08/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 368 - Q2,NHFT,NHFT 368,20/08/2021,Community health services,Children and young people,1,What was good?,Very friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 373 - Q1,NHFT,NHFT 373,25/08/2021,Community health services,Children and young people,1,What could we do better?,"Nothing, thank you.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 373 - Q2,NHFT,NHFT 373,25/08/2021,Community health services,Children and young people,1,What was good?,She explained everything for me which is good.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 750 - Q1,NHFT,NHFT 750,30/08/2021,Local partnerships- MH,Mental health services for older people,3,What could we do better?,"My wife has dementia, and I told the interviewer [Name Redacted] that she was having a bad day (which I don't think is unusual for someone with dementia). So because of that, [Name Redacted] said that she would not carry on with the assessment, and did not bother asking questions regarding the envelope that was sent with drawings etc that was to be opened on the day of the interview, and informed us that there would be no more contact and asked if we could be contacted by someone from an Alzheimer's group which we agreed to, this was on [Date Redacted] and we have not been contacted by anyone to this day [Date Redacted]. [Name Redacted] also indicated that she would report to our GP suggesting that a mild anti-depressant could be prescribed for my wife. We have received a copy of the report sent to our GP and there is no mention of an anti-depressant being suggested. Very poor service in my opinion.",,5.0,,,,,,,,,,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 750 - Q2,NHFT,NHFT 750,30/08/2021,Local partnerships- MH,Mental health services for older people,3,What was good?,The attitude of the caller.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 466 - Q1,NHFT,NHFT 466,02/09/2021,Forensic,Offender health,2,What could we do better?,"Make sure you follow up on things that are promised to you, a lot of the stuff talked about does not materialise and often left without reason i.e. missed appointments. ",,4.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 466 - Q2,NHFT,NHFT 466,02/09/2021,Forensic,Offender health,2,What was good?,The staff are friendly and helpful. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 474 - Q1,NHFT,NHFT 474,02/09/2021,Forensic,Offender health,1,What could we do better?,Nothing! Outstanding work. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 474 - Q2,NHFT,NHFT 474,02/09/2021,Forensic,Offender health,1,What was good?,"Excellent work from HMP Leicester, always go above and beyond I honestly couldn't ask for anymore from the nurses at this establishment.  Thank you. ",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 482 - Q1,NHFT,NHFT 482,02/09/2021,Forensic,Offender health,2,What could we do better?,The ladies. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 482 - Q2,NHFT,NHFT 482,02/09/2021,Forensic,Offender health,2,What was good?,"Nothing, very long. ",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 488 - Q1,NHFT,NHFT 488,03/09/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 488 - Q2,NHFT,NHFT 488,03/09/2021,Forensic,Offender health,2,What was good?,The way the nurses treat and care are very good. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 754 - Q1,NHFT,NHFT 754,03/09/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Literally everything. Basic listening, empathy of any kind, doing what you say you will, not being rude and dismissive.",,5.0,,,,1.0,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 754 - Q2,NHFT,NHFT 754,03/09/2021,Local partnerships- MH,Adult mental health,5,What was good?,"Pretty much nothing. The whole experience has left me far worse than before, and completely unsupported.",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 499 - Q1,NHFT,NHFT 499,08/09/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 507 - Q1,NHFT,NHFT 507,08/09/2021,Forensic,Offender health,2,What could we do better?,Get to see dentist quick if can. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 507 - Q2,NHFT,NHFT 507,08/09/2021,Forensic,Offender health,2,What was good?,Got to see the health care quit quick. ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 515 - Q1,NHFT,NHFT 515,08/09/2021,Forensic,High secure MH,2,What could we do better?,More staff to come out of room more. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 515 - Q2,NHFT,NHFT 515,08/09/2021,Forensic,High secure MH,2,What was good?,Coming out of my room. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 523 - Q1,NHFT,NHFT 523,08/09/2021,Forensic,High secure MH,3,What could we do better?,Move staff,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 523 - Q2,NHFT,NHFT 523,08/09/2021,Forensic,High secure MH,3,What was good?,Therapy people. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 531 - Q1,NHFT,NHFT 531,08/09/2021,Community health services,Specialist services,1,What could we do better?,I don't think anything need to improve.  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 533 - Q1,NHFT,NHFT 533,13/09/2021,Forensic,Low secure and CFS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 533 - Q2,NHFT,NHFT 533,13/09/2021,Forensic,Low secure and CFS,1,What was good?,"Started training, Coffee Bar, Bingo & self catering. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 541 - Q1,NHFT,NHFT 541,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,Trips with OT dept. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 541 - Q2,NHFT,NHFT 541,13/09/2021,Forensic,Low secure and CFS,2,What was good?,Football. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 549 - Q1,NHFT,NHFT 549,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,Food could be better. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 549 - Q2,NHFT,NHFT 549,13/09/2021,Forensic,Low secure and CFS,2,What was good?,Care was good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 557 - Q1,NHFT,NHFT 557,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 557 - Q2,NHFT,NHFT 557,13/09/2021,Forensic,Low secure and CFS,2,What was good?,"Coffee bar in COVID.
+Trips to Mapperley.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 765 - Q1,NHFT,NHFT 765,13/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Not being able to watch what I want to, on the tv, as it was a communal tv.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,
+NHFT 765 - Q2,NHFT,NHFT 765,13/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"All the staff were friendly and helpful, and considerate, especially with the problems I had with another patient. It was sorted straight away, and my bed covers were changed as the other patient had swapped them. Staff was polite when they asked to do anything for them.  Food was good, and the tai chi was ok. Hope I don't have to return to the ward.",,2.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 567 - Q1,NHFT,NHFT 567,15/09/2021,Local partnerships- MH,Prescribed services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 567 - Q2,NHFT,NHFT 567,15/09/2021,Local partnerships- MH,Prescribed services,1,What was good?,I was always listened too.  The staff are all lovely and very welcoming. ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 575 - Q1,NHFT,NHFT 575,15/09/2021,,,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 575 - Q2,NHFT,NHFT 575,15/09/2021,,,1,What was good?,"Exceptional, the ladies made me feel wanted and lifted my mood. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 770 - Q1,NHFT,NHFT 770,15/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The only problem I have, was there was a shortage of staff, but it's not the staffs fault. Is due to staff not turning up or not being sent. More staff needed.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 770 - Q2,NHFT,NHFT 770,15/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"It has been a real pleasure, the time I have sent on the ward. The food, my standards, was very good. The staff was courteous and friendly.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 585 - Q1,NHFT,NHFT 585,21/09/2021,Forensic,High secure MH,4,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 585 - Q2,NHFT,NHFT 585,21/09/2021,Forensic,High secure MH,4,What was good?,it's xxxx,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 593 - Q1,NHFT,NHFT 593,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,If all worker are like XXX XXX (that will be all right) ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 777 - Q1,NHFT,NHFT 777,21/09/2021,Local partnerships- MH,CAMHS,5,What could we do better?,How staff treat patients. Staff acting as if they are more worthy or higher than patents. Knowing triggers. Listening to us as young people. Stop belittling our issues.,,4.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 777 - Q2,NHFT,NHFT 777,21/09/2021,Local partnerships- MH,CAMHS,5,What was good?,"Some staff genuinely did care, and take time out of there day to help.",,3.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 606 - Q1,NHFT,NHFT 606,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,You couldn't do better than you did. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 606 - Q2,NHFT,NHFT 606,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Everything was good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 614 - Q1,NHFT,NHFT 614,22/09/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,GP staff working with this service closer. ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 614 - Q2,NHFT,NHFT 614,22/09/2021,Local partnerships- MH,Substance misuse services,1,What was good?,Treated me with respect.  Caring and understanding. ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 622 - Q1,NHFT,NHFT 622,22/09/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 622 - Q2,NHFT,NHFT 622,22/09/2021,Community health services,Children and young people,1,What was good?,"Support, Information provided & Listening.",,2.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 630 - Q1,NHFT,NHFT 630,22/09/2021,Forensic,High secure MH,5,What could we do better?,"More things to do on a day to day basis and for longer. More staff around & less restriction because they affect me greatly.  Nicer staff, staff reminded no to be nasty to patients and not feel intimidated. ",,4.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,
+NHFT 630 - Q2,NHFT,NHFT 630,22/09/2021,Forensic,High secure MH,5,What was good?,"Nothing apart form the activities, their is a fair amount ot do but the need improving as to how long you can do them for and what you can do in the activities. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 779 - Q1,NHFT,NHFT 779,22/09/2021,Community health services,Mansfield and Ashfield,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 643 - Q1,NHFT,NHFT 643,23/09/2021,Local partnerships- MH,Learning disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 651 - Q1,NHFT,NHFT 651,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing at all. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 651 - Q2,NHFT,NHFT 651,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"A lot of information given, great service.  Exceptional ladies. ",,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 659 - Q1,NHFT,NHFT 659,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 667 - Q1,NHFT,NHFT 667,23/09/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"It would have been useful to know who was scheduled each day in advance, as I could have managed mum's expectations better but I appreciate this is difficult when you're providing emergency cover.  It it's at all possible though I think that would help others. ",,4.0,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 787 - Q1,NHFT,NHFT 787,26/09/2021,Community health services,Specialist services,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 787 - Q2,NHFT,NHFT 787,26/09/2021,Community health services,Specialist services,1,What was good?,"Everything was explained thoroughly about my condition. I was referred on to pain management, as I wanted.",,2.0,,,,,,,,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 792 - Q1,NHFT,NHFT 792,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 792 - Q2,NHFT,NHFT 792,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward are great at listening to you if you have a problem with a family member, while they are on the ward. They try to help as much as they can.",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 800 - Q1,NHFT,NHFT 800,28/09/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,"Give education to nurses, on how to support patients correctly.",,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 677 - Q1,NHFT,NHFT 677,30/09/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 677 - Q2,NHFT,NHFT 677,30/09/2021,Community health services,Children and young people,1,What was good?,Good interactive session to assess 2 yr old development,,2.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 685 - Q1,NHFT,NHFT 685,30/09/2021,Forensic,High secure LD,1,What could we do better?,Lack of staffing. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 685 - Q2,NHFT,NHFT 685,30/09/2021,Forensic,High secure LD,1,What was good?,"Polite, keep you informed n my care.  Try and to keep me busy. Staff treat us fairly. ",,2.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 693 - Q1,NHFT,NHFT 693,30/09/2021,Forensic,High secure PD pathway,2,What could we do better?,"Relax the shielding restrictions, no bubbles, get back to normality (regarding coronavirus) ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 693 - Q2,NHFT,NHFT 693,30/09/2021,Forensic,High secure PD pathway,2,What was good?,The psychology service has ben under strain but they have still delivered a very high standard of care and support here a the men's Personality Disorder core stream - bravo!.,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 701 - Q1,NHFT,NHFT 701,30/09/2021,Forensic,High secure women's service,2,What could we do better?,"Listen to us, be kinder to us. ",,4.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 701 - Q2,NHFT,NHFT 701,30/09/2021,Forensic,High secure women's service,2,What was good?,Keeping me safe. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NHFT 709 - Q1,NHFT,NHFT 709,30/09/2021,Forensic,High secure women's service,2,What could we do better?,Not sure. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 709 - Q2,NHFT,NHFT 709,30/09/2021,Forensic,High secure women's service,2,What was good?,"Helped my mental state to progress.
+DBT
+RODBT.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 717 - Q1,NHFT,NHFT 717,30/09/2021,Forensic,High secure women's service,3,What could we do better?,"Stop selling fizzy pop & hot chocolate treats cups and do something structure in DRC, it's nice for a treat x1 week.  Have access to contact lenses.
+Quicker pathway out of Rampton. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 717 - Q2,NHFT,NHFT 717,30/09/2021,Forensic,High secure women's service,3,What was good?,DRC gym sessions.  Sapphire gardens.  Main horticulture. Hairdressing. Using bicycles on compound. Westfields. Health care system.  Pool. Arts & crafts. Board games. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 725 - Q1,NHFT,NHFT 725,30/09/2021,Forensic,High secure LD,1,What could we do better?,"When they pick on me.
+No staff. ",,4.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 725 - Q2,NHFT,NHFT 725,30/09/2021,Forensic,High secure LD,1,What was good?,"They help a lot, very good. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 733 - Q1,NHFT,NHFT 733,30/09/2021,Forensic,High secure LD,1,What could we do better?,"Short staff, lack of communication. ",,4.0,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 733 - Q2,NHFT,NHFT 733,30/09/2021,Forensic,High secure LD,1,What was good?,Supportive.  Offer activities on and off ward when they can.  Even when down like to have a laugh. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 739 - Q1,NHFT,NHFT 739,04/10/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,"Nothing, happy with service I got. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 747 - Q1,NHFT,NHFT 747,04/10/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 808 - Q1,NHFT,NHFT 808,06/10/2021,Community health services,North Notts,1,What could we do better?,I can't think of anything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 808 - Q2,NHFT,NHFT 808,06/10/2021,Community health services,North Notts,1,What was good?,"Some nurses where very interactive, some not so good. ",,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 816 - Q1,NHFT,NHFT 816,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 816 - Q2,NHFT,NHFT 816,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 824 - Q1,NHFT,NHFT 824,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Cup of tea would be nice!,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 824 - Q2,NHFT,NHFT 824,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,The whole experience & service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 832 - Q1,NHFT,NHFT 832,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 832 - Q2,NHFT,NHFT 832,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 930 - Q1,NHFT,NHFT 930,07/10/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Communicating when things are happening (eg when ward rounds have been scheduled for). These were communicated to my community team but not me. There were issues with staffing levels when I was on the ward, this impacted leave but also care in terms of people being familiar with patients/their care plans/the ward (or in the case of bank and agency staff often not being familiar with people and their care plans), and whether or not people were available for 1:1s, etc. When leave was denied, explaining why this was the case. Finding time to go through care plans with patients. A lot of the information that the psychiatrist initially had about me was several years out of date (eg who has CCo, etc). Sticking to the ward timetable (activities and community meetings etc didn’t often happen as planned, although often other activities happened). Helping people who are quieter in their distress, as well as those who’s distress is perhaps more outwardly apparent.",,4.0,,,,,1.0,,1.0,,,1.0,,,1.0,,,,,,,1.0,,1.0,1.0,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,
+NHFT 930 - Q2,NHFT,NHFT 930,07/10/2021,Local partnerships- MH,Adult mental health,4,What was good?,Liasing with community team. Activities when they happened.,,2.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 842 - Q1,NHFT,NHFT 842,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 842 - Q2,NHFT,NHFT 842,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"The staff were amazing, kind, well looked after & good communication.  Couldn't have done anything more for  me.  Outstanding service, a credit to the NHS service.",,1.0,,,,1.0,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 850 - Q1,NHFT,NHFT 850,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 850 - Q2,NHFT,NHFT 850,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Treatment,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 858 - Q1,NHFT,NHFT 858,09/10/2021,Community health services,North Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 864 - Q1,NHFT,NHFT 864,14/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 864 - Q2,NHFT,NHFT 864,14/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Very friendly service and understanding that a 2 year old did not want to be measured.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 867 - Q1,NHFT,NHFT 867,19/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 867 - Q2,NHFT,NHFT 867,19/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Advise and solutions very helpful,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 870 - Q1,NHFT,NHFT 870,23/10/2021,Local partnerships- MH,Adult mental health,2,What could we do better?,Not a great deal. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 870 - Q2,NHFT,NHFT 870,23/10/2021,Local partnerships- MH,Adult mental health,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 878 - Q1,NHFT,NHFT 878,24/10/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 886 - Q1,NHFT,NHFT 886,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 886 - Q2,NHFT,NHFT 886,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,The staff were brilliant at being supportive and kind during the procedure. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 894 - Q1,NHFT,NHFT 894,24/10/2021,Community health services,Specialist Services and CYP,2,What could we do better?,Allow friends/family in the room. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 894 - Q2,NHFT,NHFT 894,24/10/2021,Community health services,Specialist Services and CYP,2,What was good?,How quickly I was seen.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 902 - Q1,NHFT,NHFT 902,26/10/2021,Local partnerships- MH,Learning disability,5,What could we do better?,"Lack of contact by council.  Failure to provide support or even do an assessment, leaving my care to my parents who are getting older. ",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 902 - Q2,NHFT,NHFT 902,26/10/2021,Local partnerships- MH,Learning disability,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 910 - Q1,NHFT,NHFT 910,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 910 - Q2,NHFT,NHFT 910,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"He listened, took note on what was said. Always asks first.  Very caring and compassionate, calm voice when talking.  Has a laugh which is VERY important, feels at ease. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 918 - Q1,NHFT,NHFT 918,26/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 947 - Q1,NHFT,NHFT 947,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. They were lovely.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 947 - Q2,NHFT,NHFT 947,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,The staff were very nice and helpful with me on my stay.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 955 - Q1,NHFT,NHFT 955,29/10/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,I never felt listened to by my nurse. She just spoke at me and didn't listen to what I needed or wanted. I wouldn't use this service again. Don't feel like it helped me at all. Feel like my GP listens more and gives more support in a 10 minute appointment than this team ever did over several weeks.,,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 955 - Q2,NHFT,NHFT 955,29/10/2021,Local partnerships- MH,Adult mental health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 957 - Q1,NHFT,NHFT 957,02/11/2021,Forensic,Wathwood,3,What could we do better?,Medications changed to oral rather than injections. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 957 - Q2,NHFT,NHFT 957,02/11/2021,Forensic,Wathwood,3,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 965 - Q1,NHFT,NHFT 965,02/11/2021,Forensic,Wathwood,1,What could we do better?,Internet facilities on the ward for education purposes. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,
+NHFT 965 - Q2,NHFT,NHFT 965,02/11/2021,Forensic,Wathwood,1,What was good?,"Interaction with staff.
+Overall well-being.
+Feel a sense of community. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 973 - Q1,NHFT,NHFT 973,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,I cannot see any way you could do better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 973 - Q2,NHFT,NHFT 973,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,You were very kind and considerate about everything. There were no bad or difficult things you did OK.  All you continued to be very thoughtful at all times. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 981 - Q1,NHFT,NHFT 981,02/11/2021,,,7,What could we do better?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1016 - Q1,NHFT,NHFT 1016,05/11/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,The food was very bad.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1016 - Q2,NHFT,NHFT 1016,05/11/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The was good but the activities that were on, I didn't like. The staff were very helpful.",,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 985 - Q2,NHFT,NHFT 985,10/11/2021,Community health services,Specialist Services and CYP,1,What was good?,variation in tasks,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1029 - Q1,NHFT,NHFT 1029,14/11/2021,Local partnerships- MH,Adult mental health,3,What could we do better?,CPNs should organise their diaries and time better. Mine is so unorganized and a whirlwind of confusion. Appointments are frequently changed or cancelled. Phone calls are often late or don't happen at all even when pre-arranged.,,5.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1029 - Q2,NHFT,NHFT 1029,14/11/2021,Local partnerships- MH,Adult mental health,3,What was good?,"The hope centre is located near the tram stop, so I could get to it easily. Friendly reception staff.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 987 - Q1,NHFT,NHFT 987,19/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 987 - Q2,NHFT,NHFT 987,19/11/2021,Community health services,Specialist Services and CYP,1,What was good?,fantastic service. Everything such a lovely visit and lovely lady (can't remember her name),,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 995 - Q1,NHFT,NHFT 995,19/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 995 - Q2,NHFT,NHFT 995,19/11/2021,Community health services,Specialist Services and CYP,1,What was good?,really friendly and kind and supportive.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1002 - Q1,NHFT,NHFT 1002,23/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1002 - Q2,NHFT,NHFT 1002,23/11/2021,Community health services,Specialist Services and CYP,1,What was good?,Friendly,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1043 - Q1,NHFT,NHFT 1043,01/12/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"I've rang the crisis team on several occasions, when I was feeling very distressed and couldn't cope. The people who answered the phone were very nice and listened, and each time told me they would get someone to call me back. Which never happened. I feel let down and would be reluctant to call again, as don't see the point of calling for help and support if it can't be provided. Where else are people supposed to go for help in the night, if the crisis team can't be bothered.",,3.0,,,,,,,,,,1.0,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1043 - Q2,NHFT,NHFT 1043,01/12/2021,Local partnerships- MH,Adult mental health,5,What was good?,...The people who answered the phone were very nice and listened...,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1210 - Q1,NHFT,NHFT 1210,08/12/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"My partner's nurse has been awful, and not supportive to either of us. We have had more support with the duty workers, when we have called to speak to them. Although not all of them have been great. Sometimes we just feel like we are going through a tick box exercise, so they can evidence contact, but if the contact doesn't help, then the whole experience is pointless.",,4.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1210 - Q2,NHFT,NHFT 1210,08/12/2021,Local partnerships- MH,Adult mental health,4,What was good?,"I felt more listened to by the reception staff, than the so called professionals.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1050 - Q1,NHFT,NHFT 1050,10/12/2021,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1050 - Q2,NHFT,NHFT 1050,10/12/2021,Community health services,South Notts,1,What was good?,"Healed my leg ulcer, helped me get antibiotics. Nothing was too much trouble.",,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 1216 - Q1,NHFT,NHFT 1216,14/12/2021,Local partnerships- MH,Prescribed services,5,What could we do better?,"I am really disappointed with the way I was treated from the junior doctor at the perinatal ward. I was referred to by someone from PTS, and was misled into thinking it was further therapy for my post-natal depression. On [Date Redacted] I had an initial assessment with a junior doctor, which I had waited 2 months for. She asked me questions about my life and I told her a lot, believing that it was therapy. I spoke for an hour, and during the session I was made to feel like I didn't have post natal depression. I was told by this doctor that all the events in my life was just making me feel sad. I was and I am still, having suicidal thoughts every single day and my mood has changed drastically since giving birth. I have never felt so low in my entire life, but for some reason this was downplayed by the junior doctor, and I felt belittled. At the end of the session she asked me if I was willing to take medication, and I said no. She then told me that she can't help me because all they do there is medicate people, and that they don't do therapy. I don't understand why she made me pour my heart out for an hour, and talk about my life, if at the end of the day she just wanted me to take her drugs. I was deeply upset and disappointed with this service. It was a massive waste of my time and energy and I went home in tears feeling 100 times worse than when I got there. Please can you educate your junior doctors on what post natal depression is, and how hormonal imbalance can really affect your mood, in which some women can have depression, some can even have psychosis and commit suicide. It is serious and not something that should be downplayed. I was told that I would be referred back to pts, but I still have not heard anything from anyone. I feel let down, disappointed and even more depressed as a result.",,5.0,,,,,,,,1.0,,1.0,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 1216 - Q2,NHFT,NHFT 1216,14/12/2021,Local partnerships- MH,Prescribed services,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1220 - Q1,NHFT,NHFT 1220,15/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1220 - Q2,NHFT,NHFT 1220,15/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward was brilliantly run by the ward manager. She is always at hand to talk to you, as well as the nursing staff, felt very safe.",,1.0,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NHFT 1063 - Q1,NHFT,NHFT 1063,17/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1063 - Q2,NHFT,NHFT 1063,17/12/2021,Community health services,Specialist Services and CYP,1,What was good?,"friendly, supportive",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1225 - Q1,NHFT,NHFT 1225,19/12/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,"I came out of the Hope Centre following an appointment on [Time and date redacted] and saw one of the workers (male, tall, very curly hair, scruffy), walk towards the centre smoking and just threw his cigarette on the floor. It doesn't give a good impression.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1225 - Q2,NHFT,NHFT 1225,19/12/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"My overall experience was positive, with lovely staff. My CPN was really supportive.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1075 - Q1,NHFT,NHFT 1075,21/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1075 - Q2,NHFT,NHFT 1075,21/12/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything was done in depth and everything has been explained well.,,2.0,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1082 - Q1,NHFT,NHFT 1082,23/12/2021,Local partnerships- MH,CAMHS,1,What could we do better?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1082 - Q2,NHFT,NHFT 1082,23/12/2021,Local partnerships- MH,CAMHS,1,What was good?,The support I got with my mental health and really good at listening and helping me understand. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1090 - Q1,NHFT,NHFT 1090,23/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1090 - Q2,NHFT,NHFT 1090,23/12/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything about my care was excellent. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1098 - Q1,NHFT,NHFT 1098,24/12/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1098 - Q2,NHFT,NHFT 1098,24/12/2021,Local partnerships- MH,Intellectual and developmental disability,1,What was good?,"Working through relationships.
+Listen to you and explain to me.
+Good listener.
+Very good and very helpful.
+My plan of care. Was talking to me and listens, good friend. ",,2.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1106 - Q1,NHFT,NHFT 1106,24/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1106 - Q2,NHFT,NHFT 1106,24/12/2021,Community health services,Specialist Services and CYP,1,What was good?,Helped me continue breastfeeding even though I had problems. Look at different ways to increase milk production. Follow up appointment offered. Friendly.,,2.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1114 - Q1,NHFT,NHFT 1114,24/12/2021,Forensic,Arnold lodge,1,What could we do better?,We need more staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1114 - Q2,NHFT,NHFT 1114,24/12/2021,Forensic,Arnold lodge,1,What was good?,"To feel supported and listened to.
+to be treated with dignity and respect. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1122 - Q1,NHFT,NHFT 1122,24/12/2021,Forensic,Arnold lodge,2,What could we do better?,"More staff, more visitors & more activities at weekend. ",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,1.0,,
+NHFT 1122 - Q2,NHFT,NHFT 1122,24/12/2021,Forensic,Arnold lodge,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1126 - Q1,NHFT,NHFT 1126,30/12/2021,Forensic,Arnold lodge,2,What could we do better?,Work with patients who do not want to take medication. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1126 - Q2,NHFT,NHFT 1126,30/12/2021,Forensic,Arnold lodge,2,What was good?,Bringing a healthy routine to my life. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1134 - Q1,NHFT,NHFT 1134,30/12/2021,Forensic,Arnold lodge,7,What could we do better?,"Involve more in care. Listening what we are saying. Understanding people's feelings.  Restrictive practice is terrible.  Seclusion policy needs looking into in the NHS services, too harsh.  Need fresh air & contact with family. ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,1.0,,
+NHFT 1134 - Q2,NHFT,NHFT 1134,30/12/2021,Forensic,Arnold lodge,7,What was good?,My last 2 named nurses were good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1692 - Q1,NHFT,NHFT 1692,07/01/2022,Community health services,South Notts,1,What could we do better?,Nothing. Keep doing what you're doing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1700 - Q1,NHFT,NHFT 1700,19/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"In my case, all was done to the best practise.",,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1144 - Q1,NHFT,NHFT 1144,20/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Really not sure. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1144 - Q2,NHFT,NHFT 1144,20/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Excellent, all of it. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1152 - Q1,NHFT,NHFT 1152,21/01/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,"Need more help, people leaving is no excuse to leave us out in the cold saying just go to these coffee mornings.",,4.0,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1152 - Q2,NHFT,NHFT 1152,21/01/2022,Local partnerships- MH,Adult mental health,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1160 - Q1,NHFT,NHFT 1160,21/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1160 - Q2,NHFT,NHFT 1160,21/01/2022,Community health services,Specialist Services and CYP,1,What was good?,"Good, individual care. Lovely, caring staff.
+Everything explained step by step. Many opportunities to ask questions. Nothing rushed.
+Good follow up care. ",,2.0,,,,1.0,,1.0,,,,1.0,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1168 - Q1,NHFT,NHFT 1168,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Not sure. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1168 - Q2,NHFT,NHFT 1168,21/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Craft, relaxation. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,
+NHFT 1175 - Q1,NHFT,NHFT 1175,25/01/2022,Forensic,Offender health,5,What could we do better?,"Negligence, intolerance, deception and borderline discrimination.  I have been ignored, forgotten, lied to and left to perform my own treatments in order to address my condition.  I have had to seek out my own advice both medical and legal, in order to help myself.  Staff have been limited in support and often unwilling to help me. I no longer trust or believe in Nottinghamshire NHS trust, but I can’t transfer to another trust/service.
+
+Improve staff awareness, training, and support for transgender healthcare.
+Consult with gender identity clinics to provide treatment, information, and advice.
+Address staff intolerant & discrimination.
+Staff to seek advice on healthcare issues, their unaware of.
+Support transgender patients regards for treatment access UIA GP’s.
+Stop refusing medical treatment based solely on legal fears.
+",,5.0,,,,,,1.0,,1.0,,,,1.0,1.0,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 1175 - Q2,NHFT,NHFT 1175,25/01/2022,Forensic,Offender health,5,What was good?,NO. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1180 - Q1,NHFT,NHFT 1180,28/01/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"More food choices, the same two menu's for a long time now. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1180 - Q2,NHFT,NHFT 1180,28/01/2022,Local partnerships- MH,Adult mental health,1,What was good?,"The staff, all of them, they are very kind. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1188 - Q1,NHFT,NHFT 1188,28/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1188 - Q2,NHFT,NHFT 1188,28/01/2022,Community health services,Specialist Services and CYP,1,What was good?,Got the advice I desperately needed. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1196 - Q1,NHFT,NHFT 1196,28/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,No comments - very happy,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1196 - Q2,NHFT,NHFT 1196,28/01/2022,Community health services,Specialist Services and CYP,1,What was good?,Lovely review,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1710 - Q1,NHFT,NHFT 1710,31/01/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,"Referred by GP. Suffered breakdown 14 months before having terrible suicidal thoughts for months, not controlled or treated well by GP. Saw the nurse at Heather close. Explained how I felt. Advised me to go on a walk, and when I said ""what do I do if I feel I can't keep myself safe"" said ""just keep busy"". I saw a specialist prescriber there at the same time. Asked him to review and change my medication, as clearly making me unwell. Expected a service. Was referred back to my GP. A week later I was no better and felt so unwell with dark thoughts, I rang the crisis team at Millbrook outpatients, who saw me the next day, stopped my medication. Started me on a suitable medicine. Within three months I'm back at work, working as a nurse. What was the point of having a prescriber at Heather close if he was not willing to help me, like the crisis team ended up having to do.  Local mentality team is a waste of time and money, and needs looking at why that happened. I have a young family and wonder how many others get turned away. Very scary.",,5.0,,,1.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 1710 - Q2,NHFT,NHFT 1710,31/01/2022,Local partnerships- MH,Adult mental health,5,What was good?,The crisis team saved my life.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1834 - Q1,NHFT,NHFT 1834,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Extra money in personal benefits to help and encourage our mental wellbeing, to give us hope and do things we cannot afford to do on such low personal benefits, to help us believe we want to live and can afford things.",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1834 - Q2,NHFT,NHFT 1834,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,I have no will to live - my life is pointless so they must be angels as they seem to be keeping me alive.#### ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 1842 - Q1,NHFT,NHFT 1842,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1842 - Q2,NHFT,NHFT 1842,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"Sorry, filled this form in wrong. Not having any care.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1850 - Q1,NHFT,NHFT 1850,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Services and information and support around mental health conditions and spirituality.,,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1850 - Q2,NHFT,NHFT 1850,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"I found the nursing staff generally to be caring, helpful and respectful",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1858 - Q1,NHFT,NHFT 1858,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1858 - Q2,NHFT,NHFT 1858,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"The mental health doctor is excellent.
+",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1866 - Q1,NHFT,NHFT 1866,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Should have visited my new nurse today but unfortunately been changed to telephone call have decided to change my appointment so I can go face to face at the office.,,3.0,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1866 - Q2,NHFT,NHFT 1866,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,My first nurse was very kind and caring.  Unfortunately has been changed to Newark.,,3.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1874 - Q1,NHFT,NHFT 1874,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Cover 2 [word unreadable] wait was too long.  The counselling I have had has been inconsistent, messy, unclear and confusing.  I have suffered with poor mental health for 7 years and still I am fighting alone.  Waiting time.  Employ more psychologists because 99% seem to be private - poorer people tend to suffer with mental health more, so how can we pay?  Free services aren't shared or spoken about.  The mental health service is a joke, only helps if you have money and can pay.  My GP (Gillbrook) knows nothing about the mental health service - I have BPD and they told me nothing.  I had to beg!  They never check up on me, I have to chase them.",,5.0,,,,,1.0,,,,,,1.0,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1874 - Q2,NHFT,NHFT 1874,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,No.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1882 - Q1,NHFT,NHFT 1882,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1882 - Q2,NHFT,NHFT 1882,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Was always happy how helpful.  My doctor was very friendly and very considerate towards me.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1890 - Q1,NHFT,NHFT 1890,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Waiting times far too long, far too many contacts to understand.  Not carrying out referrals having to wait 3 months for appointments is bad.
+I am so worried that the MH services cannot cope with the amount of people in this country.  There is no consistency no one checks or cares.",,5.0,,,,,,,,,,,,,,,1.0,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1890 - Q2,NHFT,NHFT 1890,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1898 - Q1,NHFT,NHFT 1898,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1898 - Q2,NHFT,NHFT 1898,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Memory getting worse.,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1906 - Q1,NHFT,NHFT 1906,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1906 - Q2,NHFT,NHFT 1906,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Nothing to add all is well.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1914 - Q1,NHFT,NHFT 1914,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Contact between crisis and GPs - seems there is a lack of connection, and if you are no longer seriously ill, there is no support/continued support.  More quick and easily accessibly talking therapies are needed.  Personally, I think I could do with a psychiatrist from domestic and childhood abuse but it has never been offered.",,5.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1914 - Q2,NHFT,NHFT 1914,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,The crisis team have been amazing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1922 - Q1,NHFT,NHFT 1922,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Appointment system a little chaotic and communication between workers in same team could be improved, including them being unaware of when each other are taking leave and communicating that to me in advance.  It's a shame these can't be accessed directly through GP, after first psychiatrist assessment.  Apart from her referral to get the service I found her very unhelpful and surprisingly not good at listening leading to many inaccuracies in [word unreadable].",,5.0,,,,1.0,,,1.0,,,1.0,,,1.0,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1922 - Q2,NHFT,NHFT 1922,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Impressed by the availability of time that has been allocated to me. Good service from community therapists.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1930 - Q1,NHFT,NHFT 1930,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1930 - Q2,NHFT,NHFT 1930,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Excellent, care with a lots support. Promoting a relaxing environment and listening to descriptions of how many illness has been.  Always seems to be 100% effort on my appointments, helping me grow stronger mentally.",,1.0,,,,1.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1938 - Q1,NHFT,NHFT 1938,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Few relations write a [word unreadable], none write individual.  I get the feeling that still as it overshadow by absolute of fear. Was a individual taken experience a [word unreadable] as sexual assault, I believe that more support needs to believe the stigma.",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1938 - Q2,NHFT,NHFT 1938,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"The services in Nottingham, keep up very quickly my notes including accommodation this change and give me too appropriately to started to engage. ",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1946 - Q1,NHFT,NHFT 1946,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1946 - Q2,NHFT,NHFT 1946,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1954 - Q1,NHFT,NHFT 1954,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"The 'machine gun' questions at the start of entry into the service were literally traumatic.  Asking blunt, rapid fire questions relating to past trauma with zero aftercare available.
+Good luck, Mental Health Services.  I hope the Mental Health Services get more similar to the care level of physical conditions.  More budget and recognising that the criminals are probably folks who deny they have the mental health problems (this part needs [word unreadable] explanation but [word unreadable].",,5.0,,,1.0,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1954 - Q2,NHFT,NHFT 1954,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"They're taking things methodically in my diagnosis - which is likely to be multi faceted and have, after some time given more time for me to work with them on the diagnosis. ",,2.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1962 - Q1,NHFT,NHFT 1962,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Communication with patient and GP services could be better some people could speak a bit nicer.
+There was always someone wanting to help but because of poor treatment and lack of communication that has had a major impact. I have had the local [word unreadable] involved but got told nothing about neglect and poor treatment to me the patient.",,4.0,,,,1.0,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1962 - Q2,NHFT,NHFT 1962,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1970 - Q1,NHFT,NHFT 1970,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1978 - Q1,NHFT,NHFT 1978,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Yes, the treatment I have received has been poor.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1978 - Q2,NHFT,NHFT 1978,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,No.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1986 - Q1,NHFT,NHFT 1986,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Everything.  Listen to the patient.  Communicate with the patient.  Old or deaf does not mean daft.,,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1986 - Q2,NHFT,NHFT 1986,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Care - what care?  Absolutely nothing.  Would drive you to suicide or madness.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1994 - Q1,NHFT,NHFT 1994,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Speed of seeing a health professional after moving house to a new area as it is a time when I am most vulnerable.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1994 - Q2,NHFT,NHFT 1994,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Having my psychiatrist ask me about my condition and including my previous psychiatrist in our 1st meeting.,,2.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 2002 - Q1,NHFT,NHFT 2002,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,I feel the person/nurse should take into account the persons views that lives with the person.  My husband has passed his memory test I don't know how. At home he is very forgetful and gets restless and anxious.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 2002 - Q2,NHFT,NHFT 2002,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1718 - Q1,NHFT,NHFT 1718,06/02/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,"Do not tell autistic patients, who also have demand avoidance, that their experiences in life are shared by 'most people'. While everyone may face the same/similar situations in life, this does not take into account autistic people's perceptions of themselves, their lives and the wider world. This particularly toxic combination makes everyday life much more stressful, demanding and tiring for those on the autistic spectrum. Therefore it is no comfort to be told 'it's the same for everyone' (it's not) and have it implied that you're being given this advice as some sort of reality check put kindly. Yes, we're aware everyone has stresses in life. Those same situations and stresses for someone on the autistic spectrum can be magnified many times, making the seemingly banal but irritating, intolerable or unbearable.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1718 - Q2,NHFT,NHFT 1718,06/02/2022,Local partnerships- MH,Adult mental health,2,What was good?,"Unhurried, unpressured, kind, caring,",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1726 - Q1,NHFT,NHFT 1726,14/02/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1726 - Q2,NHFT,NHFT 1726,14/02/2022,Local partnerships- MH,Adult mental health,1,What was good?,"Attention to the patient, great listeners, great advice, very understanding.",,2.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1240 - Q1,NHFT,NHFT 1240,15/02/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1248 - Q2,NHFT,NHFT 1248,15/02/2022,Forensic,Offender health,2,What was good?,Listening to our needs and problems and taking them seriously and giving us help we need. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1256 - Q1,NHFT,NHFT 1256,15/02/2022,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1256 - Q2,NHFT,NHFT 1256,15/02/2022,Forensic,Offender health,1,What was good?,The service. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1730 - Q1,NHFT,NHFT 1730,17/02/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1730 - Q2,NHFT,NHFT 1730,17/02/2022,Local partnerships- MH,Adult mental health,1,What was good?,They guided me through a tough patch.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1268 - Q1,NHFT,NHFT 1268,22/02/2022,Local partnerships- MH,Prescribed services,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1268 - Q2,NHFT,NHFT 1268,22/02/2022,Local partnerships- MH,Prescribed services,1,What was good?,"Tried to understand, I'm ex-British army/RAF.  The time got seen and the help that was given.  What the type of help that I would be given. Being involved at every stage.  Listened too. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1275 - Q1,NHFT,NHFT 1275,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Not very well signposted,,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1275 - Q2,NHFT,NHFT 1275,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,staff friendly and welcoming. Made to feel at ease.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1283 - Q1,NHFT,NHFT 1283,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Keep doing a great job,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1287 - Q1,NHFT,NHFT 1287,25/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1287 - Q2,NHFT,NHFT 1287,25/02/2022,Community health services,Specialist Services and CYP,1,What was good?,"Detailed advice and high level of care and attention to us paid, very good!!
+Very understanding. very on point!",,1.0,,,,1.0,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1295 - Q1,NHFT,NHFT 1295,28/02/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,More appointments.  ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1295 - Q2,NHFT,NHFT 1295,28/02/2022,Local partnerships- MH,Adult mental health,1,What was good?,"The consistency of the appointment, same time and day each week.  My therapist was very understanding.  I felt like I could speak to him.  Very knowledgeable about OCD which is key.  The reception was helpful. I'm very grateful for receiving this therapy, so just thank you. ",,1.0,,,,1.0,,,,1.0,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1303 - Q1,NHFT,NHFT 1303,28/02/2022,Forensic,Offender health,2,What could we do better?,Don't know. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1303 - Q2,NHFT,NHFT 1303,28/02/2022,Forensic,Offender health,2,What was good?,Good service. Clear information. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1311 - Q1,NHFT,NHFT 1311,02/03/2022,Forensic,Offender health,5,What could we do better?,"More mental health staff.  Took me 10 months to get an appointment and talk with correct person, then I have only got to see them twice..... crazy now one person in trying to care for so many. ",,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1311 - Q2,NHFT,NHFT 1311,02/03/2022,Forensic,Offender health,5,What was good?,"When I first arrived I came from hospital, the treatment and after care I got was brilliant and caring, for which I would like to say thank you. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1319 - Q1,NHFT,NHFT 1319,02/03/2022,Forensic,Offender health,5,What could we do better?,"The ongoing battle that you have to have, with the mental health side of things, are sole destroying.  Nothing is easy or straight-forward and so time consuming, almost as if your made out to be lying all of the time, as if you not suffering enough already!!!",,5.0,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1319 - Q2,NHFT,NHFT 1319,02/03/2022,Forensic,Offender health,5,What was good?,"My initial treatment was good, at reception I got to see the doctor, tested for my drug addiction and given the necessary medication and an ongoing prescription for this.  The service was quick and very much needed, so this was a great relief for me. ",,2.0,,,,,,,,,,,,,,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1740 - Q1,NHFT,NHFT 1740,04/03/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,"Listen to patients. Get more staff. Bring waiting times down, Involve patients and carers in decision making. Stop prematurely discharging patients in distress. Actually help. Respond in a timely manner and call back when you promise to call back. Send notes to patients. Involve GPs in care. Just generally be a better, more accessible service.",,4.0,,,,,1.0,,,,,1.0,,,1.0,,,,1.0,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1740 - Q2,NHFT,NHFT 1740,04/03/2022,Local partnerships- MH,Adult mental health,5,What was good?,"Individual staff, mostly.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1325 - Q1,NHFT,NHFT 1325,07/03/2022,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1325 - Q2,NHFT,NHFT 1325,07/03/2022,Forensic,Offender health,1,What was good?,Listening. ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1333 - Q1,NHFT,NHFT 1333,07/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1333 - Q2,NHFT,NHFT 1333,07/03/2022,Community health services,Specialist Services and CYP,1,What was good?,the nurse helped me understand tests and what they were for. Nurse gave me useful advice how to contact services and make appointments,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1754 - Q1,NHFT,NHFT 1754,10/03/2022,,,5,What could we do better?,Sort your phone lines out. I called just after 4pm. First in the line. Just googled at 4.56pm to find your lines closed at 4.30pm. Why am I still on hold.  This is 3rd time I have tried to get help. Every time on hold for circa 1 hour. Every time useless.,,5.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1754 - Q2,NHFT,NHFT 1754,10/03/2022,,,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1341 - Q1,NHFT,NHFT 1341,14/03/2022,Forensic,High secure MH,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1341 - Q2,NHFT,NHFT 1341,14/03/2022,Forensic,High secure MH,2,What was good?,Yes. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1349 - Q1,NHFT,NHFT 1349,14/03/2022,Forensic,High secure MH,3,What could we do better?,Ward rounds should be every 2 weeks rather than 4.  More fresh air. More on ward activities. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1349 - Q2,NHFT,NHFT 1349,14/03/2022,Forensic,High secure MH,3,What was good?,"Psychology, good choice of named nurse, I've been lucky.  gym, activities. ",,2.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1357 - Q1,NHFT,NHFT 1357,14/03/2022,Forensic,High secure MH,2,What could we do better?,Maybe employ more staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1357 - Q2,NHFT,NHFT 1357,14/03/2022,Forensic,High secure MH,2,What was good?,The help I received from my clinical team. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1756 - Q1,NHFT,NHFT 1756,14/03/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,No. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1756 - Q2,NHFT,NHFT 1756,14/03/2022,Local partnerships- MH,Adult mental health,1,What was good?,Boosted my well-being. Enjoyed joining in all the ward activities. Everything was excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,
+NHFT 1372 - Q1,NHFT,NHFT 1372,15/03/2022,Forensic,High secure PD pathway,2,What could we do better?,Be more aware of people who like me score very high on the Autistic Spectrum but do not have learning difficulties - the old version of Asperger's. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 1372 - Q2,NHFT,NHFT 1372,15/03/2022,Forensic,High secure PD pathway,2,What was good?,Overall care and thoughtfulness. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1380 - Q1,NHFT,NHFT 1380,15/03/2022,Forensic,High secure PD pathway,2,What could we do better?,The staff. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1380 - Q2,NHFT,NHFT 1380,15/03/2022,Forensic,High secure PD pathway,2,What was good?,The staff. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1388 - Q1,NHFT,NHFT 1388,15/03/2022,Forensic,High secure women's service,4,What could we do better?,Listen to me.  My RC does not listen. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1388 - Q2,NHFT,NHFT 1388,15/03/2022,Forensic,High secure women's service,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1762 - Q1,NHFT,NHFT 1762,18/03/2022,Community health services,North Notts,1,What could we do better?,Nothing. I can't fault them.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1762 - Q2,NHFT,NHFT 1762,18/03/2022,Community health services,North Notts,1,What was good?,"Could stay in own home, confident that my condition was being monitored. Didn't feel like I was wasting their time, all carers were professional and friendly. Spoke to me with respect and kindness, put me at ease. I felt I could share my thoughts/questions, knowing I could call for help/advice as needed. Excellent service.",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1397 - Q1,NHFT,NHFT 1397,22/03/2022,Community health services,South Notts,2,What could we do better?,I dont know,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1397 - Q2,NHFT,NHFT 1397,22/03/2022,Community health services,South Notts,2,What was good?,"getting better, some staff not bad",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 1769 - Q1,NHFT,NHFT 1769,24/03/2022,Local partnerships- MH,Adult mental health,3,What could we do better?,"Listen and help to calm down patients, before assessment.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1769 - Q2,NHFT,NHFT 1769,24/03/2022,Local partnerships- MH,Adult mental health,3,What was good?,"After talking with crisis team, admitted me to hospital.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1777 - Q1,NHFT,NHFT 1777,28/03/2022,Local partnerships- MH,IAPT,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1777 - Q2,NHFT,NHFT 1777,28/03/2022,Local partnerships- MH,IAPT,1,What was good?,Everything. I cannot thank you enough. This has changed my life in such a positive way.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 1407 - Q1,NHFT,NHFT 1407,29/03/2022,Forensic,High secure women's service,1,What could we do better?,"More therapies.  Ward staff to be more involved with, listen to us more. ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1407 - Q2,NHFT,NHFT 1407,29/03/2022,Forensic,High secure women's service,1,What was good?,"Very hard to say, some staff are good, some not so nice. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1415 - Q1,NHFT,NHFT 1415,29/03/2022,Forensic,High secure LD,1,What could we do better?,Being secluded. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1415 - Q2,NHFT,NHFT 1415,29/03/2022,Forensic,High secure LD,1,What was good?,Kept busy with lots of activities.  Doing work with the OT's.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1423 - Q1,NHFT,NHFT 1423,30/03/2022,Forensic,High secure LD,1,What could we do better?,Sometimes staff don't communicate well with patients.  ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1423 - Q2,NHFT,NHFT 1423,30/03/2022,Forensic,High secure LD,1,What was good?,Staff are very caring.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1431 - Q1,NHFT,NHFT 1431,30/03/2022,Forensic,High secure LD,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1431 - Q2,NHFT,NHFT 1431,30/03/2022,Forensic,High secure LD,1,What was good?,Help you get out Rampton. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1439 - Q1,NHFT,NHFT 1439,30/03/2022,Forensic,High secure LD,3,What could we do better?,"We need more staff for the LD.
+Some staff wind patients up on the ward. ",,4.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1439 - Q2,NHFT,NHFT 1439,30/03/2022,Forensic,High secure LD,3,What was good?,"Staff on the ward are good at thy job and day are good with patients.
+Staff can help patient when you get unsettled on the ward.",,2.0,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1446 - Q1,NHFT,NHFT 1446,31/03/2022,Community health services,South Notts,1,What could we do better?,Nothing at all,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1446 - Q2,NHFT,NHFT 1446,31/03/2022,Community health services,South Notts,1,What was good?,"Overall care is excellent, very well looked after.  Food very good",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 1454 - Q1,NHFT,NHFT 1454,31/03/2022,Forensic,Low secure and CFS,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1454 - Q2,NHFT,NHFT 1454,31/03/2022,Forensic,Low secure and CFS,3,What was good?,Got a new named nurse. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1462 - Q1,NHFT,NHFT 1462,31/03/2022,Forensic,Low secure and CFS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1462 - Q2,NHFT,NHFT 1462,31/03/2022,Forensic,Low secure and CFS,1,What was good?,COVID help with my mental health. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1470 - Q1,NHFT,NHFT 1470,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1470 - Q2,NHFT,NHFT 1470,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Being looked after while in COVID. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1478 - Q1,NHFT,NHFT 1478,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1478 - Q2,NHFT,NHFT 1478,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Coming to coffee bar.  Playing on play station. Playing bingo. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1486 - Q1,NHFT,NHFT 1486,02/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Nothing, was extremely pleased with the service. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1486 - Q2,NHFT,NHFT 1486,02/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"The whole process of what was going to happen was explained very thoroughly, she kept my mum at ease the whole way through. ",,2.0,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1494 - Q1,NHFT,NHFT 1494,02/04/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1494 - Q2,NHFT,NHFT 1494,02/04/2022,Community health services,South Notts,1,What was good?,"Just what I needed to get me on my feet, I couldn't not have made it on my own. Thank you.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1502 - Q1,NHFT,NHFT 1502,05/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1502 - Q2,NHFT,NHFT 1502,05/04/2022,Community health services,Specialist Services and CYP,1,What was good?,Support from everyone. Service has been amazing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1509 - Q1,NHFT,NHFT 1509,06/04/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1509 - Q2,NHFT,NHFT 1509,06/04/2022,Community health services,South Notts,1,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1517 - Q1,NHFT,NHFT 1517,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1517 - Q2,NHFT,NHFT 1517,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1525 - Q1,NHFT,NHFT 1525,06/04/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1533 - Q1,NHFT,NHFT 1533,06/04/2022,Community health services,South Notts,2,What could we do better?,At times the main meals could be cold and uninteresting.  Could provide more variety especially when in hospital for long periods of time,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1533 - Q2,NHFT,NHFT 1533,06/04/2022,Community health services,South Notts,2,What was good?,Good support with my rehabilitation at Lings Bar Hospital from all levels of staff,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1537 - Q1,NHFT,NHFT 1537,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing at all. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1544 - Q1,NHFT,NHFT 1544,11/04/2022,Local partnerships- MH,CAMHS,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1544 - Q2,NHFT,NHFT 1544,11/04/2022,Local partnerships- MH,CAMHS,1,What was good?,Finding how to resolve problems and why I am experiencing them.  You have done all you can and I appreciate that. ,,2.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1552 - Q2,NHFT,NHFT 1552,11/04/2022,Community health services,South Notts,1,What was good?,"Everything!
+I couldn't believe it when I was told I was moving from QMC to Lings Bar Hospital and am delighted that I am now fit enough to go back home.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1560 - Q1,NHFT,NHFT 1560,13/04/2022,Local partnerships- MH,Mental health services for older people,3,What could we do better?,Respect pensioners. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 1568 - Q1,NHFT,NHFT 1568,13/04/2022,Forensic,High secure MH,4,What could we do better?,Don't drug people or detain people with no mental health issues. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,
+NHFT 1568 - Q2,NHFT,NHFT 1568,13/04/2022,Forensic,High secure MH,4,What was good?,"OT.
+Education. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1576 - Q1,NHFT,NHFT 1576,13/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1576 - Q2,NHFT,NHFT 1576,13/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"Everyone is always polite, caring and informative.
+The areas are always clean and well cared for.
+Excellent service. all round at Park House. ",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1584 - Q1,NHFT,NHFT 1584,13/04/2022,Community health services,South Notts,2,What could we do better?,Nothing drastic. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1584 - Q2,NHFT,NHFT 1584,13/04/2022,Community health services,South Notts,2,What was good?,Care and advice,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1592 - Q1,NHFT,NHFT 1592,13/04/2022,Unknown,Unknown,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1592 - Q2,NHFT,NHFT 1592,13/04/2022,Unknown,Unknown,1,What was good?,Listened and made communication very easy - no medical terms which I didn't understand. ,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1599 - Q1,NHFT,NHFT 1599,17/04/2022,Forensic,Wathwood,7,What could we do better?,"You are good, but we need more patient attention and staff say so as well. Like we limited yard access. ",,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1599 - Q2,NHFT,NHFT 1599,17/04/2022,Forensic,Wathwood,7,What was good?,Manners after seclusion experience. ,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1607 - Q1,NHFT,NHFT 1607,18/04/2022,Forensic,Wathwood,1,What could we do better?,Consistency in relaying information across the board of mental health practitioners and patients. ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1607 - Q2,NHFT,NHFT 1607,18/04/2022,Forensic,Wathwood,1,What was good?,Support with extracurricular activities such as education and ensuring I will be ready for release. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,
+NHFT 1615 - Q1,NHFT,NHFT 1615,18/04/2022,Forensic,Wathwood,2,What could we do better?,Listen and act upon complaints. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1615 - Q2,NHFT,NHFT 1615,18/04/2022,Forensic,Wathwood,2,What was good?,Psychology is exceptional. ,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1789 - Q1,NHFT,NHFT 1789,22/04/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1789 - Q2,NHFT,NHFT 1789,22/04/2022,Local partnerships- MH,Adult mental health,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1795 - Q1,NHFT,NHFT 1795,05/05/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,"Actually do what you say you will, would be a start. Useless service which made no difference to my health and wellbeing",,5.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1795 - Q2,NHFT,NHFT 1795,05/05/2022,Local partnerships- MH,Adult mental health,4,What was good?,Nothing was good about my experience with this team.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1626 - Q1,NHFT,NHFT 1626,06/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1631 - Q1,NHFT,NHFT 1631,09/05/2022,Local partnerships- MH,Intellectual and developmental disability,2,What could we do better?,Some training for bank staff. ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1631 - Q2,NHFT,NHFT 1631,09/05/2022,Local partnerships- MH,Intellectual and developmental disability,2,What was good?,"I learnt how to cook, helped me to not eat junk.  Helped me to make plans.  Supported me when I have been upset/anxious. 1:1 sessions.  Thank you for helping me move on. ",,1.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1639 - Q1,NHFT,NHFT 1639,09/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1644 - Q1,NHFT,NHFT 1644,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"Didn't know who my named nurse.
+Wanted to be allowed out more.
+Would like the spiritual room to be left open at all times.
+Reviews difficult, room small.
+Non nicotine vapes should be legally available.
+Beds shouldn't fixe. ",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,1.0,,1.0,,,,,,,,,,,
+NHFT 1652 - Q1,NHFT,NHFT 1652,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"Nothing really.  Its not lie that, its sort of organic, so shouldn't be over ""managed"". Its a living thing. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1652 - Q2,NHFT,NHFT 1652,10/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,Everything is good.  What I love is being really listened to and looked after. I also appreciate others in similar position.  The outings are fab. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1805 - Q1,NHFT,NHFT 1805,10/05/2022,Community health services,Specialist Services and CYP,3,What could we do better?,"Podiatrist didn't listen, wasn't sympathetic. Happy to pass the buck to someone else that is more sympathetic. I felt I was being a nuisance. Told me to contact my GP, who then told me to talk to the podiatrist team.",,5.0,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1805 - Q2,NHFT,NHFT 1805,10/05/2022,Community health services,Specialist Services and CYP,3,What was good?,The podiatrist team rang me back within a couple of hours.,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1812 - Q1,NHFT,NHFT 1812,16/05/2022,Local partnerships- MH,Mental health services for older people,4,What could we do better?,"Tell me what you are trying to achieve.
+Keep me better informed about appointments.
+Take an interest.",,4.0,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1812 - Q2,NHFT,NHFT 1812,16/05/2022,Local partnerships- MH,Mental health services for older people,4,What was good?,Some visitors were good to talk to about general things.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1815 - Q1,NHFT,NHFT 1815,17/05/2022,Local partnerships- MH,Learning disability,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1815 - Q2,NHFT,NHFT 1815,17/05/2022,Local partnerships- MH,Learning disability,2,What was good?,Making drinks for me and listening to me.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1821 - Q1,NHFT,NHFT 1821,23/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Happy with everything.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1821 - Q2,NHFT,NHFT 1821,23/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,All of the staff.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1675 - Q1,NHFT,NHFT 1675,26/05/2022,Community health services,South Notts,1,What could we do better?,Nothing to say.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1675 - Q2,NHFT,NHFT 1675,26/05/2022,Community health services,South Notts,1,What was good?,"I am being helped.
+I had good Physiotherapy.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1680 - Q1,NHFT,NHFT 1680,27/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1688 - Q1,NHFT,NHFT 1688,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The food, too many chips. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1688 - Q2,NHFT,NHFT 1688,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward activities were good, always something to do.
+The nursing staff are great.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0
+NEAS 111 1014 - Q2,NEAS,NEAS 111 1014,03/10/2021,111,,2,How could we improve?,Provided me with information ,,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1018 - Q1,NEAS,NEAS 111 1018,03/10/2021,111,,1,FFT Why?,Nothing ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1021 - Q3,NEAS,NEAS 111 1021,03/10/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",got not answer when rang up,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1025 - Q2,NEAS,NEAS 111 1025,03/10/2021,111,,5,How could we improve?,"They directed me to speak to a chemist when I needed antibiotics,the man I spoke to just wouldn’t listen xx",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1029 - Q1,NEAS,NEAS 111 1029,04/10/2021,111,,2,FFT Why?,nothing,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1032 - Q3,NEAS,NEAS 111 1032,07/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",As in number 2. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1036 - Q2,NEAS,NEAS 111 1036,07/10/2021,111,,1,How could we improve?,"I find at the age of 89, it is a great help to me and makes it much easier. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1040 - Q1,NEAS,NEAS 111 1040,07/10/2021,111,,1,FFT Why?,Nothing. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1043 - Q3,NEAS,NEAS 111 1043,07/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Satisfied. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1047 - Q2,NEAS,NEAS 111 1047,08/10/2021,111,,1,How could we improve?,Terrible tooth ache,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1051 - Q1,NEAS,NEAS 111 1051,08/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1054 - Q3,NEAS,NEAS 111 1054,08/10/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Just the amount of time it took to talk to someone ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1058 - Q2,NEAS,NEAS 111 1058,08/10/2021,111,,1,How could we improve?,Continuing sickness,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1062 - Q1,NEAS,NEAS 111 1062,08/10/2021,111,,1,FFT Why?,No improvement needed ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1065 - Q3,NEAS,NEAS 111 1065,17/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was pleased I could get treatment and pick up my prescription quickly.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1069 - Q2,NEAS,NEAS 111 1069,17/10/2021,111,,1,How could we improve?,I was alone and had Covid and a high temperature. The people I spoke with with were kind and knowledgeable,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1073 - Q1,NEAS,NEAS 111 1073,17/10/2021,111,,3,FFT Why?,More call handlers required ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1076 - Q3,NEAS,NEAS 111 1076,17/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1080 - Q2,NEAS,NEAS 111 1080,17/10/2021,111,,2,How could we improve?,"The waiting time was over an hour to speak to someone, but once I got through the service was great",,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1084 - Q1,NEAS,NEAS 111 1084,30/10/2021,111,,4,FFT Why?,Considering I was struggling to breath and my lips were swollen not kept me waiting around for almost 9 hours ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1087 - Q3,NEAS,NEAS 111 1087,30/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The people were good.  Expecially the paramedic.  The first call handler was good but she obviously had to ask lots of irrelevant questions.,,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1091 - Q2,NEAS,NEAS 111 1091,31/10/2021,111,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1095 - Q1,NEAS,NEAS 111 1095,31/10/2021,111,,2,FFT Why?,Took 90 minutes to get through to speak to someone.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1098 - Q3,NEAS,NEAS 111 1098,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1102 - Q2,NEAS,NEAS 111 1102,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1106 - Q1,NEAS,NEAS 111 1106,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1109 - Q3,NEAS,NEAS 111 1109,31/10/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1113 - Q2,NEAS,NEAS 111 1113,31/10/2021,111,,1,How could we improve?,Service was good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1117 - Q1,NEAS,NEAS 111 1117,31/10/2021,111,,1,FFT Why?,"When on hold it's very frustrating, especially when poorly, to have to hear the COVID spiel over and over!",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1120 - Q3,NEAS,NEAS 111 1120,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1124 - Q2,NEAS,NEAS 111 1124,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1128 - Q1,NEAS,NEAS 111 1128,31/10/2021,111,,2,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1131 - Q3,NEAS,NEAS 111 1131,31/10/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1135 - Q2,NEAS,NEAS 111 1135,31/10/2021,111,,1,How could we improve?,Waiting for the call to be answered took a long time but the agent was lovely.,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1139 - Q1,NEAS,NEAS 111 1139,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1142 - Q3,NEAS,NEAS 111 1142,31/10/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1146 - Q2,NEAS,NEAS 111 1146,31/10/2021,111,,2,How could we improve?,Very efficient.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1150 - Q1,NEAS,NEAS 111 1150,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1153 - Q3,NEAS,NEAS 111 1153,31/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1157 - Q2,NEAS,NEAS 111 1157,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1161 - Q1,NEAS,NEAS 111 1161,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1164 - Q3,NEAS,NEAS 111 1164,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1168 - Q2,NEAS,NEAS 111 1168,01/11/2021,111,,4,How could we improve?,Sitting on hold for nearly 2 hours is not right ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1172 - Q1,NEAS,NEAS 111 1172,01/11/2021,111,,2,FFT Why?,Answered more quicly,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1175 - Q3,NEAS,NEAS 111 1175,01/11/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",They did not ring back ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1179 - Q2,NEAS,NEAS 111 1179,01/11/2021,111,,3,How could we improve?,It’s very hard to get through to the service I understand sometimes there can be a lot waiting for help but for someone who needs help it’s worrying they could wait up to 1h 30 to speak to someone ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1183 - Q1,NEAS,NEAS 111 1183,01/11/2021,111,,1,FFT Why?,I have nothing more to say as I received the best service. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1186 - Q3,NEAS,NEAS 111 1186,01/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Time taken to respond and attitude of person I spoke to no compassion ,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1190 - Q2,NEAS,NEAS 111 1190,01/11/2021,111,,1,How could we improve?,Person very friendly sorted all out including prescription for me very helpful Thankyou x,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1194 - Q1,NEAS,NEAS 111 1194,02/11/2021,111,,2,FFT Why?,Shorter waiting time. I waiting almost 2 hours before I spoke to someone ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1197 - Q3,NEAS,NEAS 111 1197,07/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The person I spoke with listened to what I was saying. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1201 - Q2,NEAS,NEAS 111 1201,09/11/2021,111,,1,How could we improve?,Good response time and customer service care. ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1205 - Q1,NEAS,NEAS 111 1205,09/11/2021,111,,4,FFT Why?,Answer the phone quicker and make sure the advice given by 111 and by your other health services aligns with eachother ,,4.0,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1208 - Q3,NEAS,NEAS 111 1208,09/11/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very disappointed with the service ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 1212 - Q2,NEAS,NEAS 111 1212,09/11/2021,111,,4,How could we improve?,"The waiting times for a call back are horrendous, waited from 9.30am until after 6pm to speak to a doctor.",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1216 - Q1,NEAS,NEAS 111 1216,09/11/2021,111,,1,FFT Why?,They said I could have had an ambulance but there wasn't a one available ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1219 - Q3,NEAS,NEAS 111 1219,09/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1223 - Q2,NEAS,NEAS 111 1223,09/11/2021,111,,2,How could we improve?,Nothing bad to say,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1227 - Q1,NEAS,NEAS 111 1227,15/11/2021,111,,3,FFT Why?,Made sure seen when in hospital ,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1230 - Q3,NEAS,NEAS 111 1230,22/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Because of the length of time waiting, it made you feel frustrated and anxious. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1234 - Q2,NEAS,NEAS 111 1234,29/11/2021,111,,3,How could we improve?,Ws advised that i needed an emergency ambulance but it was going to be 4 hours so i got a taxi. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1238 - Q1,NEAS,NEAS 111 1238,30/11/2021,111,,3,FFT Why?,Answer quicker.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1241 - Q3,NEAS,NEAS 111 1241,30/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1245 - Q2,NEAS,NEAS 111 1245,30/11/2021,111,,1,How could we improve?,We didn't phone 111 but the doctor who phoned us had checked my blood test (taken earlier that day) and advise we go to day clinic and get blood transfusions.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1249 - Q1,NEAS,NEAS 111 1249,30/11/2021,111,,4,FFT Why?,"Communicate, explain better.",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1252 - Q3,NEAS,NEAS 111 1252,30/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1256 - Q2,NEAS,NEAS 111 1256,30/11/2021,111,,5,How could we improve?,They told me it would be 30 mins wait and it was! How can they be so accurate?,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1260 - Q1,NEAS,NEAS 111 1260,30/11/2021,111,,1,FFT Why?,Nothing,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1263 - Q3,NEAS,NEAS 111 1263,30/11/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1267 - Q2,NEAS,NEAS 111 1267,30/11/2021,111,,2,How could we improve?,The way that the questions drilled down the problem I had and advice given.,,3.0,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1271 - Q1,NEAS,NEAS 111 1271,30/11/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1274 - Q3,NEAS,NEAS 111 1274,30/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1278 - Q2,NEAS,NEAS 111 1278,30/11/2021,111,,5,How could we improve?,"After 1 hour on the phone I was told to go to Sunderland assessment centre. I had a water infeection, going to the toilet every 0.5 or so. I am 94 years old it is 7 miles on the bus and I went to bed.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1282 - Q1,NEAS,NEAS 111 1282,30/11/2021,111,,1,FFT Why?,I do not think I can suggest any improvements based on my experience with 111 staff.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1285 - Q3,NEAS,NEAS 111 1285,30/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1289 - Q2,NEAS,NEAS 111 1289,30/11/2021,111,,5,How could we improve?,"90 mins on hold only to be told , go to hospital ",,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1293 - Q1,NEAS,NEAS 111 1293,01/12/2021,111,,4,FFT Why?,Have more phones available ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1296 - Q3,NEAS,NEAS 111 1296,02/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",A little disappointed with the multi choice selection has it took a while to get an appointment with north Tyneside general hospital apart from that I was satisfied with the results ,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1300 - Q2,NEAS,NEAS 111 1300,04/12/2021,111,,1,How could we improve?,"The service was very quick and efficient, on time. I was the hospital in no time.",,2.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1304 - Q1,NEAS,NEAS 111 1304,09/12/2021,111,,2,FFT Why?,When a time is given it should be honoured,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1307 - Q3,NEAS,NEAS 111 1307,09/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Just perfect ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1311 - Q2,NEAS,NEAS 111 1311,09/12/2021,111,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1315 - Q1,NEAS,NEAS 111 1315,09/12/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1318 - Q3,NEAS,NEAS 111 1318,09/12/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Again staff were very helpful and I was directed to the most appropriate person to help. Just a shame about the waiting times but I understand that this can’t always be helped ,,3.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1322 - Q2,NEAS,NEAS 111 1322,09/12/2021,111,,3,How could we improve?,"I was on hold for over one hour and was off within two minutes , I was told to take honey and lemon drink next day I had to be put on antibiotics. ",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1326 - Q1,NEAS,NEAS 111 1326,10/12/2021,111,,5,FFT Why?,Quicker response ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1329 - Q3,NEAS,NEAS 111 1329,10/12/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1333 - Q2,NEAS,NEAS 111 1333,10/12/2021,111,,1,How could we improve?,The people were very nice and made you feel at ease.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1337 - Q1,NEAS,NEAS 111 1337,10/12/2021,111,,1,FFT Why?,"Nope, your doing fine apart from waiting times but that cant be solved due to sheer volume of calls. ",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1340 - Q3,NEAS,NEAS 111 1340,10/12/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",As described previously,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1344 - Q2,NEAS,NEAS 111 1344,10/12/2021,111,,5,How could we improve?,"The wait time for an answer 1hr 20 minutes was dangsrous and unacceptable, and I believe not in my  case but that kind of wait could turn out to be lofe threatening very easily. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1348 - Q1,NEAS,NEAS 111 1348,10/12/2021,111,,5,FFT Why?,Probably more staff,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1351 - Q3,NEAS,NEAS 111 1351,10/12/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1355 - Q2,NEAS,NEAS 111 1355,10/12/2021,111,,4,How could we improve?,Waited 1.30 to get through to operator. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1359 - Q1,NEAS,NEAS 111 1359,10/12/2021,111,,1,FFT Why?,Answered a little quicker ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1362 - Q3,NEAS,NEAS 111 1362,15/12/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1366 - Q2,NEAS,NEAS 111 1366,18/12/2021,111,,1,How could we improve?,Excellent support at a stressful time.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1370 - Q1,NEAS,NEAS 111 1370,29/12/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1373 - Q3,NEAS,NEAS 111 1373,29/12/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1377 - Q2,NEAS,NEAS 111 1377,30/12/2021,111,,4,How could we improve?,The call wait was outrageous & for them to tell me a need an ambulance but have none available is absolutely crazy,,5.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1381 - Q1,NEAS,NEAS 111 1381,31/12/2021,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1384 - Q3,NEAS,NEAS 111 1384,31/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1388 - Q2,NEAS,NEAS 111 1388,31/12/2021,111,,3,How could we improve?,Because I had to wait and ring a number of times to get through.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1392 - Q1,NEAS,NEAS 111 1392,31/12/2021,111,,2,FFT Why?,Don't know.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1395 - Q3,NEAS,NEAS 111 1395,31/12/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1399 - Q2,NEAS,NEAS 111 1399,31/12/2021,111,,3,How could we improve?,Waiting time was too long.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1403 - Q1,NEAS,NEAS 111 1403,31/12/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1406 - Q3,NEAS,NEAS 111 1406,31/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1410 - Q2,NEAS,NEAS 111 1410,31/12/2021,111,,7,How could we improve?,"It was very difficult to get through, no one was answering. When I did eventually get through it was very good.",,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1414 - Q1,NEAS,NEAS 111 1414,31/12/2021,111,,1,FFT Why?,Response time. Took about an hour!,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1417 - Q3,NEAS,NEAS 111 1417,31/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1421 - Q2,NEAS,NEAS 111 1421,31/12/2021,111,,2,How could we improve?,The alternative of a visit to Cramlington A&E was not an option.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1425 - Q1,NEAS,NEAS 111 1425,31/12/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1428 - Q3,NEAS,NEAS 111 1428,02/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Process to connect is difficult for elderly ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1432 - Q2,NEAS,NEAS 111 1432,07/01/2022,111,,3,How could we improve?,"We waited 77 minutes to have our call answered and had to answer scripted questions which we felt were not relevant. The outcome was good, however, as a First Responder was called and arrived within a couple of minutes (about 8 minutes)",,3.0,,,,,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1436 - Q1,NEAS,NEAS 111 1436,18/01/2022,111,,2,FFT Why?,Serv was ok ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1439 - Q3,NEAS,NEAS 111 1439,18/01/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The wait on the phone was over 2 hours. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1443 - Q2,NEAS,NEAS 111 1443,18/01/2022,111,,4,How could we improve?,"It took about 4 hrs for someone to come as they sent a taxi to take me to hospital which I couldn't take due to the pain I was in and rolling around I couldn't sit plus I'd been sick, he said he would radio in and tell them to send me different transport,after another 4 hours phoned back they had me down as I had already gone to hospital in the taxi,they then said that I would be allocated as an emergency, this phone call in beginning was made at 9.20pm the ambulance knocked at my front door at 7.25 the next morning but I can't complain the 2 female paramedics were lovely it was the overall waiting and lack of information been passed on.",,4.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1447 - Q1,NEAS,NEAS 111 1447,18/01/2022,111,,3,FFT Why?,Not keep me on hold for an hour,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1450 - Q3,NEAS,NEAS 111 1450,18/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1454 - Q2,NEAS,NEAS 111 1454,18/01/2022,111,,3,How could we improve?,"Length of time for call to be answered, I waited for almost 2 hours for my call to be answered, due to this being for my child I was unable to use the online service. Once my call was answered I cannot fault the service provided ",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1458 - Q1,NEAS,NEAS 111 1458,20/01/2022,111,,1,FFT Why?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1461 - Q3,NEAS,NEAS 111 1461,27/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1465 - Q2,NEAS,NEAS 111 1465,28/01/2022,111,,5,How could we improve?,Waiting time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1469 - Q1,NEAS,NEAS 111 1469,28/01/2022,111,,1,FFT Why?,"Made sure that connections were made.For example, I was told that a call back from my own GP was arranged. I waited until past the allotted time and then phoned my GP surgery myself who had no record of a call being booked.Similar happened when an appointment was booked for me at South Tyneside Hospital. When I arrived, they had no record of me being booked.",,4.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1472 - Q3,NEAS,NEAS 111 1472,28/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Everything was brilliant ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1476 - Q2,NEAS,NEAS 111 1476,28/01/2022,111,,1,How could we improve?,Dealt with my query almost immediately and put me in contact with doctor who offered a quick response and appointment .,,1.0,,,,,,,,,,,,,,,1.0,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1480 - Q1,NEAS,NEAS 111 1480,31/01/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1483 - Q3,NEAS,NEAS 111 1483,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1487 - Q2,NEAS,NEAS 111 1487,31/01/2022,111,,2,How could we improve?,Comprehensive way in to system but too long winded.,,3.0,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1491 - Q1,NEAS,NEAS 111 1491,31/01/2022,111,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1494 - Q3,NEAS,NEAS 111 1494,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1498 - Q2,NEAS,NEAS 111 1498,31/01/2022,111,,1,How could we improve?,Never a problem.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1502 - Q1,NEAS,NEAS 111 1502,31/01/2022,111,,2,FFT Why?,Make sure your IT systems are working correctly. Hospital was not expecting me?,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1505 - Q3,NEAS,NEAS 111 1505,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1509 - Q2,NEAS,NEAS 111 1509,31/01/2022,111,,2,How could we improve?,Arranged face to face appointment with doctor the same day.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1513 - Q1,NEAS,NEAS 111 1513,31/01/2022,111,,2,FFT Why?,Items marked with a cross are not applicable as doctor who called me back arranged an ambulance to go to A&E - no advice given on telephone. Problem resolved itself.,,3.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1516 - Q3,NEAS,NEAS 111 1516,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1520 - Q2,NEAS,NEAS 111 1520,31/01/2022,111,,2,How could we improve?,Because all my queries have been answered with my persistent.,,3.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1524 - Q1,NEAS,NEAS 111 1524,31/01/2022,111,,4,FFT Why?,Answer the phone and then listen to the person is upset.,,4.0,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1527 - Q3,NEAS,NEAS 111 1527,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1531 - Q2,NEAS,NEAS 111 1531,31/01/2022,111,,1,How could we improve?,It was very good for reassuring me.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1535 - Q1,NEAS,NEAS 111 1535,31/01/2022,111,,4,FFT Why?,You could have asked the history of my pains and given the matter more thought.,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1538 - Q3,NEAS,NEAS 111 1538,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1542 - Q2,NEAS,NEAS 111 1542,31/01/2022,111,,1,How could we improve?,I was assured that the call was being attended to.,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1546 - Q1,NEAS,NEAS 111 1546,31/01/2022,111,,2,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1549 - Q3,NEAS,NEAS 111 1549,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1553 - Q2,NEAS,NEAS 111 1553,31/01/2022,111,,2,How could we improve?,Very helpful.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1557 - Q1,NEAS,NEAS 111 1557,31/01/2022,111,,1,FFT Why?,"Nothing. Person on phone was lovely sent me to hospital , got their no doctor, was told to go to my [unreadable] before going to hospital. They were unhelpful.",,3.0,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1560 - Q3,NEAS,NEAS 111 1560,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1564 - Q2,NEAS,NEAS 111 1564,01/02/2022,111,,1,How could we improve?,The person helped me get to the right person and got the appointment to get the anti bodies that I require ,,2.0,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1568 - Q1,NEAS,NEAS 111 1568,02/02/2022,111,,4,FFT Why?,They could have rang me back to check if I was ok,,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1571 - Q3,NEAS,NEAS 111 1571,04/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1575 - Q2,NEAS,NEAS 111 1575,10/02/2022,111,,1,How could we improve?,They responded very quickly ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1579 - Q1,NEAS,NEAS 111 1579,10/02/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1582 - Q3,NEAS,NEAS 111 1582,10/02/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Time delay,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1586 - Q2,NEAS,NEAS 111 1586,10/02/2022,111,,1,How could we improve?,Good,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1590 - Q1,NEAS,NEAS 111 1590,15/02/2022,111,,1,FFT Why?,Shorten recordings at beginning of call,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1593 - Q3,NEAS,NEAS 111 1593,18/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1597 - Q2,NEAS,NEAS 111 1597,18/02/2022,111,,1,How could we improve?,Very friendly and helpful ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1601 - Q1,NEAS,NEAS 111 1601,18/02/2022,111,,1,FFT Why?,No change necessary ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1604 - Q3,NEAS,NEAS 111 1604,18/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Speed of dispatch of Paramedics,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1608 - Q2,NEAS,NEAS 111 1608,28/02/2022,111,,1,How could we improve?,Very helpful and good advice given.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1612 - Q1,NEAS,NEAS 111 1612,28/02/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1615 - Q3,NEAS,NEAS 111 1615,28/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1619 - Q2,NEAS,NEAS 111 1619,28/02/2022,111,,5,How could we improve?,Waited 1 hour 50 mins for call to be answered. Then sent to hospital.,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1623 - Q1,NEAS,NEAS 111 1623,28/02/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1626 - Q3,NEAS,NEAS 111 1626,28/02/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1630 - Q2,NEAS,NEAS 111 1630,28/02/2022,111,,5,How could we improve?,Waited over an hour for call to be answered then directed to a hospital with no Xray cover.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1634 - Q1,NEAS,NEAS 111 1634,28/02/2022,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1637 - Q3,NEAS,NEAS 111 1637,28/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1641 - Q2,NEAS,NEAS 111 1641,28/02/2022,111,,5,How could we improve?,Because of the long delay waiting for the answer to the initial call.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1645 - Q1,NEAS,NEAS 111 1645,28/02/2022,111,,2,FFT Why?,You need more people answering the phones.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1648 - Q3,NEAS,NEAS 111 1648,28/02/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1652 - Q2,NEAS,NEAS 111 1652,28/02/2022,111,,2,How could we improve?,Being honest.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1656 - Q1,NEAS,NEAS 111 1656,28/02/2022,111,,2,FFT Why?,A number of people rang and all did not know what the problem was and inconsistent in how to solve the problem.,,4.0,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1659 - Q3,NEAS,NEAS 111 1659,28/02/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1663 - Q2,NEAS,NEAS 111 1663,28/02/2022,111,,2,How could we improve?,On advice.,,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1667 - Q1,NEAS,NEAS 111 1667,28/02/2022,111,,1,FFT Why?,The telephonist and medics involved could not have done any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1670 - Q3,NEAS,NEAS 111 1670,04/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1674 - Q2,NEAS,NEAS 111 1674,06/03/2022,111,,1,How could we improve?,"The 'green angels' were efficient, friendly, kind and courteous.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1678 - Q1,NEAS,NEAS 111 1678,08/03/2022,111,,2,FFT Why?,More operators to handle calls,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1681 - Q3,NEAS,NEAS 111 1681,08/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The reassurance given was welcome and helped ease my worry. ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1689 - Q1,NEAS,NEAS 111 1689,09/03/2022,111,,2,FFT Why?,Waiting to be answered and it is confusing everything focused on vovid,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1692 - Q3,NEAS,NEAS 111 1692,09/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Was neither of them decribed,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1696 - Q2,NEAS,NEAS 111 1696,09/03/2022,111,,1,How could we improve?,When I called for advice the lady on other end of phone could hear my breathing was very bad and said she was sending an ambulance ! I received a call back to say paramedics Were coming in to my street  . ,,3.0,,,,,,1.0,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1700 - Q1,NEAS,NEAS 111 1700,09/03/2022,111,,1,FFT Why?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1703 - Q3,NEAS,NEAS 111 1703,11/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1707 - Q2,NEAS,NEAS 111 1707,16/03/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1711 - Q1,NEAS,NEAS 111 1711,18/03/2022,111,,1,FFT Why?,Only suggestion I would have would be a non urgent ambulance service more of a patient transport if blue lights are not needed but patient needs to go to hospital. It seems its blue lights or take yourself. Which I can but others may not,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1714 - Q3,NEAS,NEAS 111 1714,18/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Everything ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1718 - Q2,NEAS,NEAS 111 1718,18/03/2022,111,,2,How could we improve?,"The operator was great but unfortunately the questions I had to answer required an ambulance for myself.  I refused. I had a bad back , not a fall or broken back",,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1722 - Q1,NEAS,NEAS 111 1722,18/03/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1725 - Q3,NEAS,NEAS 111 1725,18/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","111 person fine but no knowledge themselves, but did connect me to someone who could give advice but did have to wait hour for that call back ",,3.0,,,,,,,,1.0,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1729 - Q2,NEAS,NEAS 111 1729,25/03/2022,111,,1,How could we improve?,Prompt service.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1733 - Q1,NEAS,NEAS 111 1733,25/03/2022,111,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1736 - Q3,NEAS,NEAS 111 1736,25/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","This time the service was good.Last time I called, I had to abandon the call after 50 minutes - no one answered and I needed to be sick.",,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1740 - Q2,NEAS,NEAS 111 1740,25/03/2022,111,,1,How could we improve?,"The operator was very helpful and organised a call with a GP swiftly. The GP called back within an couple of hours and was one of the best I’ve ever spoken to, very professional, knowledgable but also approachable and compassionate - hard to find one a like that! Advice was very good and helped my father to seek appropriate help for his symptoms. I’d say the service was fantastic and even better than my local GP surgery (not judging, I know how hard it is everywhere). Thank you so much for your help, the whole family is so grateful.",,1.0,,,,1.0,,,,1.0,,,1.0,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1744 - Q1,NEAS,NEAS 111 1744,29/03/2022,111,,1,FFT Why?,"Nothing at all, could not have been happier.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1747 - Q3,NEAS,NEAS 111 1747,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1751 - Q2,NEAS,NEAS 111 1751,31/03/2022,111,,2,How could we improve?,Prompt action and reassurance.,,2.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1755 - Q1,NEAS,NEAS 111 1755,31/03/2022,111,,1,FFT Why?,"Once again - our "" 111"" services are very good, and extremely effective.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1758 - Q3,NEAS,NEAS 111 1758,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1762 - Q2,NEAS,NEAS 111 1762,31/03/2022,111,,1,How could we improve?,The services arranged for me to go to an urgent care centre who arranged for me to be admitted to hospital to resolve my problem.,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1766 - Q1,NEAS,NEAS 111 1766,31/03/2022,111,,7,FFT Why?,Nothing due to busy line.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1769 - Q3,NEAS,NEAS 111 1769,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1773 - Q2,NEAS,NEAS 111 1773,31/03/2022,111,,3,How could we improve?,Takes time to get through and tempted to use 999.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1777 - Q1,NEAS,NEAS 111 1777,31/03/2022,111,,1,FFT Why?,Been able to have a face to face with my own doctor.,,3.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1780 - Q3,NEAS,NEAS 111 1780,31/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1784 - Q2,NEAS,NEAS 111 1784,31/03/2022,111,,1,How could we improve?,There was a reasonable wait for the call to be answered. The responder was reassuring whilst questioning. Her advice and action was appropriate.,,2.0,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1788 - Q1,NEAS,NEAS 111 1788,31/03/2022,111,,4,FFT Why?,Quicker telephone reply.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1791 - Q3,NEAS,NEAS 111 1791,31/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1795 - Q2,NEAS,NEAS 111 1795,31/03/2022,111,,2,How could we improve?,"I rang about a problem with a CPAP machine, on a Saturday morning. The person I spoke to advised that she would get someone to call me which they did.",,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1799 - Q1,NEAS,NEAS 111 1799,31/03/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1802 - Q3,NEAS,NEAS 111 1802,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1806 - Q2,NEAS,NEAS 111 1806,31/03/2022,111,,1,How could we improve?,Problem solved.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1810 - Q1,NEAS,NEAS 111 1810,31/03/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1813 - Q3,NEAS,NEAS 111 1813,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1817 - Q2,NEAS,NEAS 111 1817,31/03/2022,111,,4,How could we improve?,Too long to speak to a person. 3/4 hr.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1821 - Q1,NEAS,NEAS 111 1821,31/03/2022,111,,2,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1824 - Q3,NEAS,NEAS 111 1824,04/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The service was calm and considerate and so helpful. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1828 - Q2,NEAS,NEAS 111 1828,07/04/2022,111,,1,How could we improve?,Quick efficient and very helpfull,,2.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1832 - Q1,NEAS,NEAS 111 1832,07/04/2022,111,,3,FFT Why?,You need to remove or speed up the automated voice message at the start.  There’s way too much of a wait time before you actually get to be put on hold.  ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1835 - Q3,NEAS,NEAS 111 1835,07/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was satisfied with how fast my problem was resolved and how compassionate the call handlers were.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1839 - Q2,NEAS,NEAS 111 1839,07/04/2022,111,,5,How could we improve?,The paramedic who picked me up was very negative and told me I should not have called them as I was not a risk and left me in the walk in centre in a wheel chair and went for food and when I got seen to by the nurse was furious as I could not walk and had to be taken to a&e were I should have taken nurses even transferred me to specialist as my condition got worse even nurses put a complaint in about the paramedic ,,5.0,,,,1.0,,,,1.0,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1843 - Q1,NEAS,NEAS 111 1843,08/04/2022,111,,5,FFT Why?,Called back sooner,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1846 - Q3,NEAS,NEAS 111 1846,08/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Lovely lass. Wish I could remember her name. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1850 - Q2,NEAS,NEAS 111 1850,08/04/2022,111,,1,How could we improve?,"Lady was lovely on the phone, she give me the best advice she could in my case it was to get a doctors appointment which i had tried for 2 days and on hold for 1 hour, i eventually got a doctors appointment after i told them i had been in touch with 111 and thats what they advised.",,2.0,,,,,,,,,,,1.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1854 - Q1,NEAS,NEAS 111 1854,08/04/2022,111,,1,FFT Why?,Nothing you did everything you could ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1857 - Q3,NEAS,NEAS 111 1857,12/04/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Satisfactory ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1861 - Q2,NEAS,NEAS 111 1861,12/04/2022,111,,1,How could we improve?,"Friendly, professional & helpful ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1865 - Q1,NEAS,NEAS 111 1865,12/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1868 - Q3,NEAS,NEAS 111 1868,12/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1872 - Q2,NEAS,NEAS 111 1872,19/04/2022,111,,2,How could we improve?,The ambulance men on this occasion were not listening fully and one made a comment which was inappropriate ,,4.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1876 - Q1,NEAS,NEAS 111 1876,19/04/2022,111,,1,FFT Why?,No,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1879 - Q3,NEAS,NEAS 111 1879,19/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Quick,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1883 - Q2,NEAS,NEAS 111 1883,19/04/2022,111,,4,How could we improve?,I called with my dental emergency issue. My waiting time on a phone  was about  1 hour. The person who took my phone sounded very tired and stressed. I felt sorry for him. ,,4.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1887 - Q1,NEAS,NEAS 111 1887,19/04/2022,111,,5,FFT Why?,Less waiting times and call handles should be listening more to symptoms and patient requirement ,,4.0,,,,,,,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1890 - Q3,NEAS,NEAS 111 1890,22/04/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","I was left bleeding ,covered in blood and told to get a bus my stitches were part of my recovery from cancer I expected more",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1894 - Q2,NEAS,NEAS 111 1894,23/04/2022,111,,1,How could we improve?,Thorough fact finding by operator prior to appointment being given after first call then ambulance called after second call.,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1898 - Q1,NEAS,NEAS 111 1898,24/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1901 - Q3,NEAS,NEAS 111 1901,25/04/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1905 - Q2,NEAS,NEAS 111 1905,26/04/2022,111,,3,How could we improve?,I didn't speak to anyone,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1909 - Q1,NEAS,NEAS 111 1909,26/04/2022,111,,1,FFT Why?,More aptments available ,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1912 - Q3,NEAS,NEAS 111 1912,27/04/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Just felt like each call back was repeating and of no use. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 1916 - Q2,NEAS,NEAS 111 1916,27/04/2022,111,,1,How could we improve?,The nurse practitioner gave a quick and clear explanation of my eye problem. Her recommendation proved to be accurate as my eye healed as she suggested,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1920 - Q1,NEAS,NEAS 111 1920,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1923 - Q3,NEAS,NEAS 111 1923,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1927 - Q2,NEAS,NEAS 111 1927,30/04/2022,111,,2,How could we improve?,"Worked in GP surgery, so had fair idea of what answer would be.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1931 - Q1,NEAS,NEAS 111 1931,30/04/2022,111,,3,FFT Why?,More staff answering phone calls.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1934 - Q3,NEAS,NEAS 111 1934,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Reassurance.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1938 - Q2,NEAS,NEAS 111 1938,30/04/2022,111,,2,How could we improve?,I was seen by a medic on the day I telephoned.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1942 - Q1,NEAS,NEAS 111 1942,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1945 - Q3,NEAS,NEAS 111 1945,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1949 - Q2,NEAS,NEAS 111 1949,30/04/2022,111,,4,How could we improve?,Because it took from 2.00 pm to 8.45 pm to get a response and that was after another phone call at 6.00pm.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1953 - Q1,NEAS,NEAS 111 1953,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1956 - Q3,NEAS,NEAS 111 1956,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1960 - Q2,NEAS,NEAS 111 1960,30/04/2022,111,,1,How could we improve?,Problem resolved.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1964 - Q1,NEAS,NEAS 111 1964,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1967 - Q3,NEAS,NEAS 111 1967,30/04/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1971 - Q2,NEAS,NEAS 111 1971,03/05/2022,111,,2,How could we improve?,Waiting time at hospital too long then after examination told to go urgent care next morning. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1975 - Q1,NEAS,NEAS 111 1975,03/05/2022,111,,3,FFT Why?,To explain it better. ,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1978 - Q3,NEAS,NEAS 111 1978,03/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Helped as much as possible.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1982 - Q2,NEAS,NEAS 111 1982,03/05/2022,111,,1,How could we improve?,They where quick took ready good care of my grandson ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1986 - Q1,NEAS,NEAS 111 1986,03/05/2022,111,,1,FFT Why?,Just rang back quicker but you are busy and I understand that ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1989 - Q3,NEAS,NEAS 111 1989,03/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I had am asthma attack they were so helpful ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1993 - Q2,NEAS,NEAS 111 1993,03/05/2022,111,,1,How could we improve?,Extremely helpful and knowledgeable people,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1997 - Q1,NEAS,NEAS 111 1997,03/05/2022,111,,2,FFT Why?,The website could be better for call backs,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2000 - Q3,NEAS,NEAS 111 2000,03/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was pleased with the response of the ambulance  team. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2004 - Q2,NEAS,NEAS 111 2004,07/05/2022,111,,1,How could we improve?,They were helpful and efficient.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2008 - Q1,NEAS,NEAS 111 2008,09/05/2022,111,,1,FFT Why?,More accurate time instead of hours to wait. ,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2011 - Q3,NEAS,NEAS 111 2011,10/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",They where just do sympathetic ti my issue ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2015 - Q2,NEAS,NEAS 111 2015,10/05/2022,111,,1,How could we improve?,Got a prompt response and appointment within 1 hour,,2.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2019 - Q1,NEAS,NEAS 111 2019,10/05/2022,111,,1,FFT Why?,Thiers nothing else that could have Been done differently. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2022 - Q3,NEAS,NEAS 111 2022,10/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2026 - Q2,NEAS,NEAS 111 2026,16/05/2022,111,,1,How could we improve?,The adviser I spoke to kept me up to date when ambulance would arrive. I felt confident in information I received throughout the call and treatment received,,2.0,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2030 - Q1,NEAS,NEAS 111 2030,17/05/2022,111,,1,FFT Why?,Nothing ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2033 - Q3,NEAS,NEAS 111 2033,17/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2037 - Q2,NEAS,NEAS 111 2037,17/05/2022,111,,2,How could we improve?,"Lovely person on first call who took my details, then another lovely person rang me back to apologise for the waiting time but the doctor who rang me back was not compassionate about my problem and did not offer any helpful suggestions for me to support with my problem.",,3.0,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2041 - Q1,NEAS,NEAS 111 2041,17/05/2022,111,,4,FFT Why?,Informed me I could have gone and waited at a walk in centre to be seen by a doctor in the first place.Don't inform people you will respond within 6 hours if it is going to be longer than 6 hours,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2044 - Q3,NEAS,NEAS 111 2044,24/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","they arranged a Drs appointment the same day, either is a miracle in itself",,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2048 - Q2,NEAS,NEAS 111 2048,24/05/2022,111,,2,How could we improve?,Eventually talked to Doc after two chats with others who did not help enough ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2052 - Q1,NEAS,NEAS 111 2052,25/05/2022,111,,4,FFT Why?,Have more trained staff at the point of contact with the public and not to say the waiting time is......,,4.0,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2055 - Q3,NEAS,NEAS 111 2055,27/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2059 - Q2,NEAS,NEAS 111 2059,31/05/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2063 - Q1,NEAS,NEAS 111 2063,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2066 - Q3,NEAS,NEAS 111 2066,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2070 - Q2,NEAS,NEAS 111 2070,31/05/2022,111,,1,How could we improve?,Listened to reason for the call. Contacted doctors to get prescription for medication.,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2074 - Q1,NEAS,NEAS 111 2074,31/05/2022,111,,4,FFT Why?,When patients call not to continuously hang up the phone on them.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2077 - Q3,NEAS,NEAS 111 2077,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Satisfied with the services.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2081 - Q2,NEAS,NEAS 111 2081,31/05/2022,111,,1,How could we improve?,"Dealt with politely, efficiently.",,2.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2085 - Q1,NEAS,NEAS 111 2085,31/05/2022,111,,2,FFT Why?,Listened more.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2088 - Q3,NEAS,NEAS 111 2088,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Pain in foot thought they could of made arrangements for x ray instead of waiting 3 days.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2092 - Q2,NEAS,NEAS 111 2092,31/05/2022,111,,1,How could we improve?,I got good advise.,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2096 - Q1,NEAS,NEAS 111 2096,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2099 - Q3,NEAS,NEAS 111 2099,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2103 - Q2,NEAS,NEAS 111 2103,31/05/2022,111,,1,How could we improve?,Because with the help I go.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2107 - Q1,NEAS,NEAS 111 2107,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2110 - Q3,NEAS,NEAS 111 2110,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Good advice, very professional.",,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2114 - Q2,NEAS,NEAS 111 2114,31/05/2022,111,,2,How could we improve?,Took too long to get through.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2118 - Q1,NEAS,NEAS 111 2118,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2121 - Q3,NEAS,NEAS 111 2121,31/05/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2125 - Q2,NEAS,NEAS 111 2125,31/05/2022,111,,1,How could we improve?,Prompt response - clear advice.,,2.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2129 - Q1,NEAS,NEAS 111 2129,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2132 - Q3,NEAS,NEAS 111 2132,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Call back.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2136 - Q2,NEAS,NEAS 111 2136,31/05/2022,111,,2,How could we improve?,It took 40 minutes for the phone to be answered. But once the nurse on the phone her advice was great.,,3.0,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2140 - Q1,NEAS,NEAS 111 2140,31/05/2022,111,,1,FFT Why?,No. Doctor phoned back and confirmed I should have an x-ray.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2143 - Q3,NEAS,NEAS 111 2143,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Being a lot of help.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2147 - Q2,NEAS,NEAS 111 2147,31/05/2022,111,,1,How could we improve?,Helpful in every way and very understanding.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2151 - Q1,NEAS,NEAS 111 2151,31/05/2022,111,,2,FFT Why?,Used better judgment and knowledge of condition maybe.,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2154 - Q3,NEAS,NEAS 111 2154,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Give sympathetic response to call.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2158 - Q2,NEAS,NEAS 111 2158,31/05/2022,111,,3,How could we improve?,Problem not resolved.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2162 - Q1,NEAS,NEAS 111 2162,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2165 - Q3,NEAS,NEAS 111 2165,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2169 - Q2,NEAS,NEAS 111 2169,31/05/2022,111,,1,How could we improve?,The representative was very courteous and efficiency.,,2.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2173 - Q1,NEAS,NEAS 111 2173,31/05/2022,111,,1,FFT Why?,Definitely you need more call handlers as the time taken to answer the phone was too long.,,4.0,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2176 - Q3,NEAS,NEAS 111 2176,31/05/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",They advised that another would call me back and they did not.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2180 - Q2,NEAS,NEAS 111 2180,31/05/2022,111,,3,How could we improve?,I do not believe it should be necessary to travel to Bishop Auckland for a minor gashed leg!,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2184 - Q1,NEAS,NEAS 111 2184,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2187 - Q3,NEAS,NEAS 111 2187,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Understanding of my complete medical condition.,,3.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2191 - Q2,NEAS,NEAS 111 2191,31/05/2022,111,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2195 - Q1,NEAS,NEAS 111 2195,31/05/2022,111,,3,FFT Why?,Doing fine as it is,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2198 - Q3,NEAS,NEAS 111 2198,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was quite happy with the length of time it took for a call back. It was much shorter than when I have used this service in the past. An estimated time of a call back would have been helpful. The advice given helped the problem and I felt reassured I was doing the right thing. ,,2.0,,,,,,,,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2202 - Q2,NEAS,NEAS 111 2202,01/06/2022,111,,1,How could we improve?,Very helpful,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2206 - Q1,NEAS,NEAS 111 2206,07/06/2022,111,,4,FFT Why?,I think it’s a waste of funds to have this when you could direct funds to more GP’s ect,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2209 - Q3,NEAS,NEAS 111 2209,07/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Particularly pleased with how quickly we were seen at the out of hours. ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2213 - Q2,NEAS,NEAS 111 2213,07/06/2022,111,,1,How could we improve?,Efficient service,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2217 - Q1,NEAS,NEAS 111 2217,09/06/2022,111,,1,FFT Why?,All good,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2220 - Q3,NEAS,NEAS 111 2220,14/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2224 - Q2,NEAS,NEAS 111 2224,14/06/2022,111,,1,How could we improve?,Your agent was helpful & the phone was answered early,,2.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2228 - Q1,NEAS,NEAS 111 2228,14/06/2022,111,,2,FFT Why?,Took a while to get through to a real person,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2231 - Q3,NEAS,NEAS 111 2231,14/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2235 - Q2,NEAS,NEAS 111 2235,14/06/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2239 - Q1,NEAS,NEAS 111 2239,21/06/2022,111,,2,FFT Why?,Answer the phones quicker could be more useful ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2242 - Q3,NEAS,NEAS 111 2242,21/06/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2246 - Q2,NEAS,NEAS 111 2246,21/06/2022,111,,1,How could we improve?,Call handler was very sympathetic and professional. She went through the questions quickly and got me referred to the right people really quickly. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2250 - Q1,NEAS,NEAS 111 2250,22/06/2022,111,,3,FFT Why?,s,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2253 - Q3,NEAS,NEAS 111 2253,24/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2257 - Q2,NEAS,NEAS 111 2257,29/06/2022,111,,1,How could we improve?,Quick & easy!!!Brilliant service at the hospital.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2261 - Q1,NEAS,NEAS 111 2261,30/06/2022,111,,1,FFT Why?,Nothing. Just keep good work up.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2264 - Q3,NEAS,NEAS 111 2264,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2268 - Q2,NEAS,NEAS 111 2268,30/06/2022,111,,2,How could we improve?,"In the last 7 weeks had very heavy nose bleeds which have lasted 40 - 45 minutes, very distressing, advised to go to A&E, which is another 45 minutes away, was not sure if 111 understand distress.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2272 - Q1,NEAS,NEAS 111 2272,30/06/2022,111,,3,FFT Why?,More people on the phones.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2275 - Q3,NEAS,NEAS 111 2275,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I couldn’t fault it.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2279 - Q2,NEAS,NEAS 111 2279,30/06/2022,111,,1,How could we improve?,Worried about eye infection becoming more sore and causing eye to close.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2283 - Q1,NEAS,NEAS 111 2283,30/06/2022,111,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2286 - Q3,NEAS,NEAS 111 2286,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Just so helpful sorted an ambulance and kept me calm.,,2.0,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2290 - Q2,NEAS,NEAS 111 2290,30/06/2022,111,,2,How could we improve?,They offered all the help I needed.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2294 - Q1,NEAS,NEAS 111 2294,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2297 - Q3,NEAS,NEAS 111 2297,30/06/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2301 - Q2,NEAS,NEAS 111 2301,30/06/2022,111,,1,How could we improve?,"We had to wait approximately 1 hour for Doctor to call. But he was efficient, compassionate, and understanding - quickly solved.",,2.0,,,,1.0,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2305 - Q1,NEAS,NEAS 111 2305,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2308 - Q3,NEAS,NEAS 111 2308,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Too busy. Long waiting times, not person's fault.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2312 - Q2,NEAS,NEAS 111 2312,30/06/2022,111,,1,How could we improve?,Because they were here so fast. (Ambulance service),,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2316 - Q1,NEAS,NEAS 111 2316,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2319 - Q3,NEAS,NEAS 111 2319,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Nothing at all. First class.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2323 - Q2,NEAS,NEAS 111 2323,30/06/2022,111,,5,How could we improve?,"Doctor called back and told me he was sending an urgent ambulance (within 30 minutes ), but it never came! Had to drive to A&E and crashed my car on the way. [6. Did you follow the advice given by the 111 service?] Ticked - Yes some of it. - Comments: Got myself to hospital! [11. The treatment I received at the health service I was referred to was good.] Ticked : strongly disagree - Comments: 15 hour wait. Our NHS is dying.",,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2327 - Q1,NEAS,NEAS 111 2327,06/07/2022,111,,1,FFT Why?,Had to wait a while for my call to be answered. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2330 - Q3,NEAS,NEAS 111 2330,06/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2334 - Q2,NEAS,NEAS 111 2334,06/07/2022,111,,1,How could we improve?,The lady was very helpful explained what I need to do. So very pleased but wasn’t happy with the nhs dentist couldn’t get seen I’m now saving up to go private in turkey’ ,,3.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2338 - Q1,NEAS,NEAS 111 2338,06/07/2022,111,,1,FFT Why?,The man I spoke to was great I can’t fault anything ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2341 - Q3,NEAS,NEAS 111 2341,06/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Got a follow up from the doctor that I was unable to get after phoning and visit to surgery. ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2345 - Q2,NEAS,NEAS 111 2345,12/07/2022,111,,1,How could we improve?,There was no problem regarding the service. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2349 - Q1,NEAS,NEAS 111 2349,12/07/2022,111,,1,FFT Why?,"There were no local appointments and when I turned up it wasn’t really an appointment, it was an arrival time for the drop in clinic",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2352 - Q3,NEAS,NEAS 111 2352,12/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","They called an ambulance, but the wait was 2 hours and I was persuaded to stay home, again alone with no support. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2356 - Q2,NEAS,NEAS 111 2356,13/07/2022,111,,2,How could we improve?,"Don’t think an ambulance was necessarily needed as RRV just consulted GP, however happy to accept course of action recommended ",,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2360 - Q1,NEAS,NEAS 111 2360,19/07/2022,111,,5,FFT Why?,Shorter wait times,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2363 - Q3,NEAS,NEAS 111 2363,19/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Lack of communication between 111 and GP practice, as I was trying too avoid using A and E or walkin centre.",,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2367 - Q2,NEAS,NEAS 111 2367,19/07/2022,111,,1,How could we improve?,"I felt the right questions were asked, I was listened to and an appointment was arranged for me with a medical practitioner. ",,2.0,,,,,,,,,,1.0,,,,,1.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2371 - Q1,NEAS,NEAS 111 2371,19/07/2022,111,,1,FFT Why?,Streamlined service 4 phone calls before resolved ??,,4.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2374 - Q3,NEAS,NEAS 111 2374,23/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2378 - Q2,NEAS,NEAS 111 2378,23/07/2022,111,,2,How could we improve?,"Because I was fairly satisfied, they understood my concerns about getting my issue sorted after 30yrs.",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2382 - Q1,NEAS,NEAS 111 2382,25/07/2022,111,,1,FFT Why?,"The phone was answered promptly, instructions were clear",,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2385 - Q3,NEAS,NEAS 111 2385,27/07/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2389 - Q2,NEAS,NEAS 111 2389,27/07/2022,111,,5,How could we improve?,Went from trying to get a call back from my GP. Told to phone 111. They told me to phone Chemist at Wooler and they told me to go to casualty at Berwick infirmary. How can you say that it is a good service  ABSOLUTELY SHOCKING!!!,,5.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2393 - Q1,NEAS,NEAS 111 2393,27/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2396 - Q3,NEAS,NEAS 111 2396,27/07/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",No ambulance turned up,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2400 - Q2,NEAS,NEAS 111 2400,27/07/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2404 - Q1,NEAS,NEAS 111 2404,27/07/2022,111,,1,FFT Why?,More phone lines,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2407 - Q3,NEAS,NEAS 111 2407,29/07/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The waste of NHS resources. I understand that the call handlers are only doing their best but no wonder the NHS is in the state it’s in.The GPS aren’t helping by insisting patients call 111 rather than at least giving telephone consultations The system is in complete crisis and disjointed,,5.0,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2411 - Q2,NEAS,NEAS 111 2411,31/07/2022,111,,1,How could we improve?,NHS 111 was prompt at dealing with health problem.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2415 - Q1,NEAS,NEAS 111 2415,31/07/2022,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2418 - Q3,NEAS,NEAS 111 2418,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2422 - Q2,NEAS,NEAS 111 2422,31/07/2022,111,,1,How could we improve?,Because they dealt with me competently and professionally.,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2426 - Q1,NEAS,NEAS 111 2426,31/07/2022,111,,5,FFT Why?,Better training to make staff knowledge of available facilities. ( see attached letter),,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2429 - Q3,NEAS,NEAS 111 2429,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","They gave me confidence and were very, very helpful.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NEAS 111 2433 - Q2,NEAS,NEAS 111 2433,31/07/2022,111,,1,How could we improve?,No Doctors at surgery.,,3.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2437 - Q1,NEAS,NEAS 111 2437,31/07/2022,111,,2,FFT Why?,A. Reduce the amount of information given at start of phone call by using a better menu system.B. Employ more call handlers.,,4.0,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2440 - Q3,NEAS,NEAS 111 2440,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Seen swiftly by a doctor at out of hours. Shotley Bridge.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2444 - Q2,NEAS,NEAS 111 2444,31/07/2022,111,,1,How could we improve?,Very knowledgeable. Follow up was quick and efficient.,,2.0,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2448 - Q1,NEAS,NEAS 111 2448,31/07/2022,111,,1,FFT Why?,The call was handled very well.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2451 - Q3,NEAS,NEAS 111 2451,31/07/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Because they were lovely to talk too.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2455 - Q2,NEAS,NEAS 111 2455,31/07/2022,111,,1,How could we improve?,Problem dealt within 1st instance on phone then ambulance sent all helpful.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2459 - Q1,NEAS,NEAS 111 2459,31/07/2022,111,,5,FFT Why?,We cannot say because this seems to be happening all the time.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2462 - Q3,NEAS,NEAS 111 2462,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2466 - Q2,NEAS,NEAS 111 2466,31/07/2022,111,,1,How could we improve?,Because it is always on time when you what it [want it?].,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2470 - Q1,NEAS,NEAS 111 2470,31/07/2022,111,,1,FFT Why?,Perhaps shorter telephone answering waiting time.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2473 - Q3,NEAS,NEAS 111 2473,31/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2477 - Q2,NEAS,NEAS 111 2477,31/07/2022,111,,1,How could we improve?,"Ambulance was sent to my home address, ambulance crew arranged a prescription through [unreadable] emergency department as I was not admitted to hospital.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2481 - Q1,NEAS,NEAS 111 2481,02/08/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2484 - Q3,NEAS,NEAS 111 2484,02/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2488 - Q2,NEAS,NEAS 111 2488,02/08/2022,111,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2492 - Q1,NEAS,NEAS 111 2492,02/08/2022,111,,5,FFT Why?,Actually helped with my problem,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2495 - Q3,NEAS,NEAS 111 2495,02/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The way they handled my issues ,,3.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2499 - Q2,NEAS,NEAS 111 2499,06/08/2022,111,,1,How could we improve?,Very helpful and didn't rush me at all. Understood things I was saying ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2503 - Q1,NEAS,NEAS 111 2503,09/08/2022,111,,1,FFT Why?,Waiting time was a bit long,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2506 - Q3,NEAS,NEAS 111 2506,09/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2510 - Q2,NEAS,NEAS 111 2510,09/08/2022,111,,1,How could we improve?,"Prompt answer, appointment made to attend care centre that day.",,2.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2514 - Q1,NEAS,NEAS 111 2514,09/08/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2517 - Q3,NEAS,NEAS 111 2517,16/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2521 - Q2,NEAS,NEAS 111 2521,16/08/2022,111,,4,How could we improve?,"Rang at 1.30am in agony and I was told a doctor would be in touch within the hour, I didn’t get a call until after 5am by this point I was exhausted and missed the calls. Which meant I ended up going to my GP who has now referred me for scans and blood tests.",,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2525 - Q1,NEAS,NEAS 111 2525,16/08/2022,111,,2,FFT Why?,Answering more quickly ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2528 - Q3,NEAS,NEAS 111 2528,16/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2532 - Q2,NEAS,NEAS 111 2532,16/08/2022,111,,1,How could we improve?,Good advice and eventually good liaison with hospital at home service and GP,,2.0,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2536 - Q1,NEAS,NEAS 111 2536,16/08/2022,111,,2,FFT Why?,The nurse and the person receiving the call were really good.Make the computer based system before hand quicker,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2539 - Q3,NEAS,NEAS 111 2539,24/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Time taken to get through the initial options - seemed to take ages,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2543 - Q2,NEAS,NEAS 111 2543,24/08/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2547 - Q1,NEAS,NEAS 111 2547,24/08/2022,111,,3,FFT Why?,Listened to what I was asking ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2550 - Q3,NEAS,NEAS 111 2550,24/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2554 - Q2,NEAS,NEAS 111 2554,24/08/2022,111,,5,How could we improve?,I was sent to a hospital 22mile from home that did not have a doctor as it was nurse practitioner only and was told they couldn’t do anything ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2558 - Q1,NEAS,NEAS 111 2558,30/08/2022,111,,1,FFT Why?,N/a,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2561 - Q3,NEAS,NEAS 111 2561,30/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very helpfulFriendly And patient ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2565 - Q2,NEAS,NEAS 111 2565,30/08/2022,111,,1,How could we improve?,The operator listened to my concerns and responded appropriately securing me a n appointment at a critical care clinic quickly,,2.0,,,,,,,,1.0,,1.0,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2569 - Q1,NEAS,NEAS 111 2569,30/08/2022,111,,1,FFT Why?,Everything was done well the only thing wrong was that the X-ray was not sent with my note to Durham hospital. Durham had to get back to Peterlee to send them over which took time. ,,3.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2572 - Q3,NEAS,NEAS 111 2572,30/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2576 - Q2,NEAS,NEAS 111 2576,31/08/2022,111,,2,How could we improve?,Issue was dealt with - but took a long time.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2580 - Q1,NEAS,NEAS 111 2580,31/08/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2583 - Q3,NEAS,NEAS 111 2583,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Returned call within 5 mins.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2587 - Q2,NEAS,NEAS 111 2587,31/08/2022,111,,3,How could we improve?,"I'm not sure when 111 was called, possibly when I was away, but my 96 year old will have it mentioned to him and he will ring.  There is usually nothing much wrong. Maybe a UTI but because of his age it doesn’t take much for an ambulance.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2591 - Q1,NEAS,NEAS 111 2591,31/08/2022,111,,2,FFT Why?,Employ more paramedics for a faster response time.,,3.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2594 - Q3,NEAS,NEAS 111 2594,31/08/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Satisfied except for long wait to talk to anyone.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2598 - Q2,NEAS,NEAS 111 2598,31/08/2022,111,,1,How could we improve?,An appointment with a doctor was made for 1 hour later only 5 miles away.,,3.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2602 - Q1,NEAS,NEAS 111 2602,31/08/2022,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2605 - Q3,NEAS,NEAS 111 2605,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","The call handler was very, very good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2609 - Q2,NEAS,NEAS 111 2609,31/08/2022,111,,1,How could we improve?,Told I would be rung back in an hour and then later in day and finally a visit. All this happened as stated.,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2613 - Q1,NEAS,NEAS 111 2613,31/08/2022,111,,2,FFT Why?,Listened to where incident was first treated.,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2616 - Q3,NEAS,NEAS 111 2616,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2620 - Q2,NEAS,NEAS 111 2620,31/08/2022,111,,1,How could we improve?,Truthful answer.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2624 - Q1,NEAS,NEAS 111 2624,31/08/2022,111,,1,FFT Why?,Not a thing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2627 - Q3,NEAS,NEAS 111 2627,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","We were told to go to Emergency Adult Care at South Shields Hospital, but this does not exist! A&E said they have told 111 numerous times but they don't listen. Hence a lengthy wait - I am 99 years old with Dementia.  [22. If the NHS 111 service has not available would you have contacted another service…problem]  Ticked : My GP practice - Comments: They would not see me.",,5.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2631 - Q2,NEAS,NEAS 111 2631,07/09/2022,111,,3,How could we improve?,Some of the questions were unnecessary & even after an explaination regarding why they were irrelevant I was still asked to answer them,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2635 - Q1,NEAS,NEAS 111 2635,07/09/2022,111,,5,FFT Why?,Some better advice I realise it's difficult but if they are not going to help The. There's no point in being referred to it ,,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2638 - Q3,NEAS,NEAS 111 2638,07/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2642 - Q2,NEAS,NEAS 111 2642,07/09/2022,111,,1,How could we improve?,"Answered call quickly, listened  and gave good advice. I was prescribed antibiotics and the prescription sent to a chemist out my choice. I was able to continue working and didn’t have to take anytime off to have to attend an appointment. For me this was prefect and streamlined the process. ",,1.0,,,,,,,,,,1.0,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2646 - Q1,NEAS,NEAS 111 2646,10/09/2022,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2649 - Q3,NEAS,NEAS 111 2649,14/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2653 - Q2,NEAS,NEAS 111 2653,14/09/2022,111,,1,How could we improve?,The call handl was very sympathetic to the fact that I was unwell. Came across very kind. Didn’t have to wait long for them to answer and when the on call doctor rang me back very quickly as well. ,,2.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2657 - Q1,NEAS,NEAS 111 2657,14/09/2022,111,,1,FFT Why?,Nothing. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2660 - Q3,NEAS,NEAS 111 2660,14/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I just needed to see a G P ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2664 - Q2,NEAS,NEAS 111 2664,14/09/2022,111,,1,How could we improve?,Dealt with quickly and politelyTaken seriously,,2.0,,1.0,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2668 - Q1,NEAS,NEAS 111 2668,21/09/2022,111,,1,FFT Why?,"briefer covid mention at the call tree, frustrating when your  really poorly.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2671 - Q3,NEAS,NEAS 111 2671,21/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Person I spoke to was polite and very helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2675 - Q2,NEAS,NEAS 111 2675,21/09/2022,111,,4,How could we improve?,I was just told to call my doctor as my doctor told me to call 111 if I was still in pain over weekend.,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2679 - Q1,NEAS,NEAS 111 2679,21/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2682 - Q3,NEAS,NEAS 111 2682,21/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2686 - Q2,NEAS,NEAS 111 2686,28/09/2022,111,,2,How could we improve?,Cat 1 but still had to wait 1.5 hours till the ambulance arrived. Paramedics as usual were amazing ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2690 - Q1,NEAS,NEAS 111 2690,28/09/2022,111,,1,FFT Why?,Nothing ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2693 - Q3,NEAS,NEAS 111 2693,28/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Some of the questions asked to resolve my problem seem unnecessary for my health emergency ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2697 - Q2,NEAS,NEAS 111 2697,28/09/2022,111,,1,How could we improve?,Efficient service when I needed it.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2701 - Q1,NEAS,NEAS 111 2701,28/09/2022,111,,1,FFT Why?,Everything was fine for my situation. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2704 - Q3,NEAS,NEAS 111 2704,28/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2708 - Q2,NEAS,NEAS 111 2708,29/09/2022,111,,1,How could we improve?,Medical advice was given and we were then advised to attend A&E.,,3.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2712 - Q1,NEAS,NEAS 111 2712,30/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2715 - Q3,NEAS,NEAS 111 2715,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2719 - Q2,NEAS,NEAS 111 2719,30/09/2022,111,,1,How could we improve?,They talked through everything and went at a slow pace.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2723 - Q1,NEAS,NEAS 111 2723,30/09/2022,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2726 - Q3,NEAS,NEAS 111 2726,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The overall treatment.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2730 - Q2,NEAS,NEAS 111 2730,30/09/2022,111,,1,How could we improve?,Could not get a GP appointment but got to speak to a 111 doctor that day.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2734 - Q1,NEAS,NEAS 111 2734,30/09/2022,111,,1,FFT Why?,Didn’t know I fancy better.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2737 - Q3,NEAS,NEAS 111 2737,30/09/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Everything.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2741 - Q2,NEAS,NEAS 111 2741,30/09/2022,111,,1,How could we improve?,Most helpful with kindest support putting me forward for a clinician.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2745 - Q1,NEAS,NEAS 111 2745,30/09/2022,111,,2,FFT Why?,Don’t know as I am unsure if it was N.Tees's fault or the man I spoke to originally.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2748 - Q3,NEAS,NEAS 111 2748,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Can't remember.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2752 - Q2,NEAS,NEAS 111 2752,30/09/2022,111,,2,How could we improve?,Long wait to answer phone.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2756 - Q1,NEAS,NEAS 111 2756,30/09/2022,111,,5,FFT Why?,Everything!,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2759 - Q3,NEAS,NEAS 111 2759,30/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Decision by Medic at clinic to send to hospital quickly taken and proved correct. Had to wait 5 hours at hospital A&E.,,2.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2763 - Q2,NEAS,NEAS 111 2763,30/09/2022,111,,2,How could we improve?,"Lady on phone was very helpful but follow- on care in Tesco was poorly organised, pharmacist fine though.",,3.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2767 - Q1,NEAS,NEAS 111 2767,30/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2770 - Q3,NEAS,NEAS 111 2770,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2774 - Q2,NEAS,NEAS 111 2774,30/09/2022,111,,1,How could we improve?,111 service gave calm clear advice.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2778 - Q1,NEAS,NEAS 111 2778,30/09/2022,111,,1,FFT Why?,Less options before speaking to someone.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 528 - Q2,NEAS,NEAS PTS 528,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 531 - Q2,NEAS,NEAS PTS 531,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Pleased to be of help.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 534 - Q2,NEAS,NEAS PTS 534,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,They care and give help when needed.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 537 - Q2,NEAS,NEAS PTS 537,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Polite and understanding.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 540 - Q2,NEAS,NEAS PTS 540,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,Having to be ready two hours before pick up.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 543 - Q2,NEAS,NEAS PTS 543,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Because I need the service.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 546 - Q2,NEAS,NEAS PTS 546,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"The car drivers are very helpful, courteous and friendly.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 549 - Q2,NEAS,NEAS PTS 549,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Driver very good and caring and helpful. Fastened seat belt and held the door open.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 552 - Q2,NEAS,NEAS PTS 552,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,Very happy with the service I always get. Thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 555 - Q2,NEAS,NEAS PTS 555,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,I always have the same service.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 558 - Q2,NEAS,NEAS PTS 558,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,I have travelled with the ambulance a few times and most of them are very friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 561 - Q2,NEAS,NEAS PTS 561,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"All attendents are always very good, pleasant and will go the extra mile to help.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 564 - Q2,NEAS,NEAS PTS 564,30/09/2021,PTS  - Patient Transport,,7,How could we improve?,"20/09/2021 freeman mile, going was good, after painful treatment ended 5pm. I had to wait until 6:30pm to be picked up. Department closed 5:30pm. 2 nurses stayed with me, they tried to phone transport but could not get through. I think there was a mix up.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 567 - Q2,NEAS,NEAS PTS 567,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,"Would have been ""very good"" but was a taxi last time and not the usual ambulance.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 570 - Q2,NEAS,NEAS PTS 570,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Excellent response. Excellent staff.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 573 - Q2,NEAS,NEAS PTS 573,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 576 - Q2,NEAS,NEAS PTS 576,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"Transport and driver on time. Drivers very polite, caring and such good driving. Arrived on time for appointment.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 579 - Q2,NEAS,NEAS PTS 579,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Patient transport staff very kind and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 582 - Q2,NEAS,NEAS PTS 582,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 585 - Q2,NEAS,NEAS PTS 585,30/09/2021,PTS  - Patient Transport,,4,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 588 - Q2,NEAS,NEAS PTS 588,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,Please note ******* has had several visits to hospital by ambulance lately.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 591 - Q2,NEAS,NEAS PTS 591,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Staff excellent. Everything went smooth.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 594 - Q2,NEAS,NEAS PTS 594,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"Ambulances arrived on time, helpful crew, very friendly.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 597 - Q2,NEAS,NEAS PTS 597,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Always on time polite and takes you to right place in the hospital.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 600 - Q2,NEAS,NEAS PTS 600,30/09/2021,PTS  - Patient Transport,,3,How could we improve?,Uncomfortable ambulance ride. Driver was excellent.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 603 - Q2,NEAS,NEAS PTS 603,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,The staff are very helpful and always get me to hospital on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 606 - Q2,NEAS,NEAS PTS 606,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,It was on time and very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 609 - Q2,NEAS,NEAS PTS 609,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"Manners, helpful, courteous just lovely people.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 612 - Q2,NEAS,NEAS PTS 612,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Because it was the truth and I was obliged to the driver for the help he gave me.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 615 - Q2,NEAS,NEAS PTS 615,05/10/2021,PTS  - Patient Transport,,5,How could we improve?,because I have cancer i need your help your drivers are excellent but 2 hours waiting and scared to go any longer as i may not be able to pay my phone bill is disgusting,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 618 - Q2,NEAS,NEAS PTS 618,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,There were very nice ambulance person. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 624 - Q2,NEAS,NEAS PTS 624,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,Were very helpful and caring. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 627 - Q2,NEAS,NEAS PTS 627,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,Driver was very helpful and chatty and pleasant. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 630 - Q2,NEAS,NEAS PTS 630,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,"I find it at the age of 89, it is a great help to me and makes it much easier.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 633 - Q2,NEAS,NEAS PTS 633,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,"This service is not just very good, it's excellent and I will be extremely grateful to your service and staff. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 636 - Q2,NEAS,NEAS PTS 636,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,They help in I am in a wheelchair plus they were on time (not late).,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 639 - Q2,NEAS,NEAS PTS 639,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Made me feel at ease. Kind and understanding. Very good.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 642 - Q2,NEAS,NEAS PTS 642,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Polite and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 645 - Q2,NEAS,NEAS PTS 645,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,To help the N.E. Ambulance service.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 648 - Q2,NEAS,NEAS PTS 648,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Helpful and so cheerful right on time for my appointment.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 651 - Q2,NEAS,NEAS PTS 651,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 654 - Q2,NEAS,NEAS PTS 654,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,"Drivers always polite, helpful and on time.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 657 - Q2,NEAS,NEAS PTS 657,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 660 - Q2,NEAS,NEAS PTS 660,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 663 - Q2,NEAS,NEAS PTS 663,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 666 - Q2,NEAS,NEAS PTS 666,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 669 - Q2,NEAS,NEAS PTS 669,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 672 - Q2,NEAS,NEAS PTS 672,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,They could not help me enough.,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 675 - Q2,NEAS,NEAS PTS 675,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 678 - Q2,NEAS,NEAS PTS 678,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 681 - Q2,NEAS,NEAS PTS 681,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 684 - Q2,NEAS,NEAS PTS 684,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,I find transport good most of the time.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 687 - Q2,NEAS,NEAS PTS 687,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,"Really pleasant driver, treated with respect.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 690 - Q2,NEAS,NEAS PTS 690,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,On time.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 693 - Q2,NEAS,NEAS PTS 693,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 696 - Q2,NEAS,NEAS PTS 696,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,"Very helpful, friendly and made to feel at ease.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 699 - Q2,NEAS,NEAS PTS 699,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,The care they showed as they brought me home.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 702 - Q2,NEAS,NEAS PTS 702,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 705 - Q2,NEAS,NEAS PTS 705,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,From the point of contact to drop off the service is excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 708 - Q2,NEAS,NEAS PTS 708,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Guys were pleasant and efficient.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 711 - Q2,NEAS,NEAS PTS 711,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,Can't fault.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 714 - Q2,NEAS,NEAS PTS 714,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,I think that you can't fault it.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 717 - Q2,NEAS,NEAS PTS 717,31/10/2021,PTS  - Patient Transport,,4,How could we improve?,Taxi arrived much later than expected and unable to contact patient transport to check it was coming.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 720 - Q2,NEAS,NEAS PTS 720,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 723 - Q2,NEAS,NEAS PTS 723,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Great staff and very friendly with good communication ,,1.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 726 - Q2,NEAS,NEAS PTS 726,02/11/2021,PTS  - Patient Transport,,5,How could we improve?,Ask the patient or care professional in charge of the patient what is the best form of transport to be used taxi or patient transport,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 729 - Q2,NEAS,NEAS PTS 729,05/11/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 732 - Q2,NEAS,NEAS PTS 732,27/11/2021,PTS  - Patient Transport,,6,How could we improve?,Should allow others who are ill to be able to get home by patient transport,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 735 - Q2,NEAS,NEAS PTS 735,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Known I will be at the hospital at appointment time.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 738 - Q2,NEAS,NEAS PTS 738,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 741 - Q2,NEAS,NEAS PTS 741,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,They picked me up on time and took me straight to my place for my appointment and return was good.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 744 - Q2,NEAS,NEAS PTS 744,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,They are very helpful and it is the only way I can get to the hospital.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 747 - Q2,NEAS,NEAS PTS 747,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 750 - Q2,NEAS,NEAS PTS 750,30/11/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 753 - Q2,NEAS,NEAS PTS 753,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 756 - Q2,NEAS,NEAS PTS 756,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,A very helpful and pleasant crew.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 759 - Q2,NEAS,NEAS PTS 759,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"The ambulance men, women were very helpful to me. Could not fault them in any way.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 762 - Q2,NEAS,NEAS PTS 762,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Helped me in wheelchair to the places I had to go to when I got home from hospitals.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 765 - Q2,NEAS,NEAS PTS 765,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,So glad that you can help me when I need help.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 768 - Q2,NEAS,NEAS PTS 768,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Very pleasant at all times.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 771 - Q2,NEAS,NEAS PTS 771,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,They were chatty and caring.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 774 - Q2,NEAS,NEAS PTS 774,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Very friendly and helpful ambulance staff.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 777 - Q2,NEAS,NEAS PTS 777,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Could not keep appointment without the transport help provided.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 780 - Q2,NEAS,NEAS PTS 780,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,No stress.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 783 - Q2,NEAS,NEAS PTS 783,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,They are always polite and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 786 - Q2,NEAS,NEAS PTS 786,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Prompt arrival and collection. Kind and caring assistance.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 789 - Q2,NEAS,NEAS PTS 789,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"Excellent service on time and staff were very helpful as I am dependent on use of zimmer frame, and handicapped.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 792 - Q2,NEAS,NEAS PTS 792,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"Crew are wonderful, helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 795 - Q2,NEAS,NEAS PTS 795,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,They come on time to take me to hospital.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 798 - Q2,NEAS,NEAS PTS 798,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,The drivers could not have been more helpful. (Well done).,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 801 - Q2,NEAS,NEAS PTS 801,30/11/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 804 - Q2,NEAS,NEAS PTS 804,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,A lot of assistance required carer and myself (wheelchair electric).,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 807 - Q2,NEAS,NEAS PTS 807,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,My carer called the paramedics and they came very quickly.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 810 - Q2,NEAS,NEAS PTS 810,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,The driver was on time and put me at ease.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 813 - Q2,NEAS,NEAS PTS 813,01/12/2021,PTS  - Patient Transport,,1,How could we improve?,"Very easy just to make a phone call, very helpful",,1.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 816 - Q2,NEAS,NEAS PTS 816,14/12/2021,PTS  - Patient Transport,,1,How could we improve?,Test,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 819 - Q2,NEAS,NEAS PTS 819,16/12/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 822 - Q2,NEAS,NEAS PTS 822,30/12/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 825 - Q2,NEAS,NEAS PTS 825,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Because they are friendly and take good care of you.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 828 - Q2,NEAS,NEAS PTS 828,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,I can't walk far and am unsteady on my feet. Ambulance staff are so helpful and cheerful.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 831 - Q2,NEAS,NEAS PTS 831,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,A very efficient and excellent service.,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 834 - Q2,NEAS,NEAS PTS 834,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Because it is time. The drivers were prompt and cheerful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 837 - Q2,NEAS,NEAS PTS 837,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Did not wait. Were waiting for me and very pleasant.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 840 - Q2,NEAS,NEAS PTS 840,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,I have had no problem using this service. Safe journey and staff very friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 846 - Q2,NEAS,NEAS PTS 846,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 849 - Q2,NEAS,NEAS PTS 849,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 852 - Q2,NEAS,NEAS PTS 852,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Delivered everything needed.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 855 - Q2,NEAS,NEAS PTS 855,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Helpful people.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 858 - Q2,NEAS,NEAS PTS 858,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,It was the earliest I've used it - 8.00 am.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 861 - Q2,NEAS,NEAS PTS 861,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,"Driver's pleasant, help and polite. Took into consideration my needs to the letter.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 864 - Q2,NEAS,NEAS PTS 864,31/12/2021,PTS  - Patient Transport,,7,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 867 - Q2,NEAS,NEAS PTS 867,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Very good service. Driver good and on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 870 - Q2,NEAS,NEAS PTS 870,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Happy.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 873 - Q2,NEAS,NEAS PTS 873,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Excellent service very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 876 - Q2,NEAS,NEAS PTS 876,11/01/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 879 - Q2,NEAS,NEAS PTS 879,24/01/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 882 - Q2,NEAS,NEAS PTS 882,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,All patient transport drivers have been very helpful and pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 885 - Q2,NEAS,NEAS PTS 885,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,I am filling this in on behalf of my dad who has dementia. He was treated caringly and respectful by the NHS. They were very patient with him.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 888 - Q2,NEAS,NEAS PTS 888,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,They have always been helpful and considerate.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 891 - Q2,NEAS,NEAS PTS 891,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,First driver did not attempt to help me to cab could see stick. Also just left me at entrance even I was 3/4 hours late of my appointment time.,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 894 - Q2,NEAS,NEAS PTS 894,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,"Come on time, asked if I was ok, got me there on time.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 897 - Q2,NEAS,NEAS PTS 897,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Because it is true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 900 - Q2,NEAS,NEAS PTS 900,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance men are very helpful and professional.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 903 - Q2,NEAS,NEAS PTS 903,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,As far as I know it was the best. Seeing the other ambulance did not turn up at all that's why you were called you came quick. Many thanks.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 906 - Q2,NEAS,NEAS PTS 906,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,The office staff were very helpful when I said [unreadable] house bound I am and the ambulance driver were very good.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 909 - Q2,NEAS,NEAS PTS 909,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Without patient transport I could not get to hospital.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 912 - Q2,NEAS,NEAS PTS 912,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,"Because, very helpful, pleasant and if we did have this service I wouldn't be able to get my appointments.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 915 - Q2,NEAS,NEAS PTS 915,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Because it is true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 918 - Q2,NEAS,NEAS PTS 918,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Members of crew considerate to patients needs.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 921 - Q2,NEAS,NEAS PTS 921,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,To help. Fine service for you.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 924 - Q2,NEAS,NEAS PTS 924,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,They were on time.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 927 - Q2,NEAS,NEAS PTS 927,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,They are very friendly and caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 930 - Q2,NEAS,NEAS PTS 930,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,I give this answer it is very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 933 - Q2,NEAS,NEAS PTS 933,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful making sure comfortable for journey pleasant conversation even has a sing song.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 936 - Q2,NEAS,NEAS PTS 936,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Driver was pleasant and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 939 - Q2,NEAS,NEAS PTS 939,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Very friendly and pleasant attitude. Very helpful getting me in and out of the ambulance and into hospital and back out.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 942 - Q2,NEAS,NEAS PTS 942,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Answer given because I could not have had better treatment that I received. Thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 945 - Q2,NEAS,NEAS PTS 945,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Thank you so much for all your support. All staff really kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 948 - Q2,NEAS,NEAS PTS 948,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,When I book transport the people who come and pick me up they are always polite and always chatty on the way to my app.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 951 - Q2,NEAS,NEAS PTS 951,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Made me comfortable and at ease.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 954 - Q2,NEAS,NEAS PTS 954,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service wonderful pleasant caring staff.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 957 - Q2,NEAS,NEAS PTS 957,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Have been a regular user for a number of years. Service brilliant and drivers great.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 960 - Q2,NEAS,NEAS PTS 960,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance staff were brilliant from taking me in my wheelchair to the department for my appointment and the same in taking me home.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 963 - Q2,NEAS,NEAS PTS 963,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,No complaints.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 966 - Q2,NEAS,NEAS PTS 966,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,For my experience very good all the time.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 969 - Q2,NEAS,NEAS PTS 969,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,The ambulance driver was very helpful and pleasant.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 972 - Q2,NEAS,NEAS PTS 972,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,They are very reliable also drivers are always nice.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 975 - Q2,NEAS,NEAS PTS 975,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 978 - Q2,NEAS,NEAS PTS 978,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,The driver sees a person in to reception. Even asks about a wheelchair.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 981 - Q2,NEAS,NEAS PTS 981,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Just very good all round service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 984 - Q2,NEAS,NEAS PTS 984,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,People very kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 987 - Q2,NEAS,NEAS PTS 987,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Reliable and friendly drivers.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 990 - Q2,NEAS,NEAS PTS 990,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Just felt comfortable and the drivers where very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 993 - Q2,NEAS,NEAS PTS 993,01/02/2022,PTS  - Patient Transport,,5,How could we improve?,"Waiting over 4 hours for an emergency ambulance was not a great experience, i needed an emergency op to prevent me being paralysed or incontinent and that wait just added to the stress and worry of what was happening to me. A consultant suggested I made my own way there with family or friend if i could as it was my best chance! luckily they then arrived for me. The paramedics were fab though and provided comfort in what has happening to me on the way to RVI",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 996 - Q2,NEAS,NEAS PTS 996,01/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Everything went like clockwork. From the efficiency of the staff to the transport itself, full Mark's.",,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 999 - Q2,NEAS,NEAS PTS 999,02/02/2022,PTS  - Patient Transport,,1,How could we improve?,Disabled so more assistance from my door to car,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1002 - Q2,NEAS,NEAS PTS 1002,04/02/2022,PTS  - Patient Transport,,1,How could we improve?,Didn’t know about this programme. I was told by my consultant and nurse specialist it was available. I contacted the service and gave all the relivent information required Hospital no. Name. Address. Ward and hospital. I have found the staff amazing nothing is a bother. I live up 2 flights of stairs which I can manage however getting on to a landing has become a problem. It’s not any more have been shown how to get on the landing. I am shown  into my house to make sure I am sitting and regaining  my breath. ,,2.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1005 - Q2,NEAS,NEAS PTS 1005,11/02/2022,PTS  - Patient Transport,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1008 - Q2,NEAS,NEAS PTS 1008,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Because there look after me.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1011 - Q2,NEAS,NEAS PTS 1011,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Felt great due to top class service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1014 - Q2,NEAS,NEAS PTS 1014,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"I was in a lot of pain, but your staff looked after me so well. I felt safe and they helped me so much until I got to hospital.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1017 - Q2,NEAS,NEAS PTS 1017,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"It was more than very good, they were asking if I was ok and was I warm enough.",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1020 - Q2,NEAS,NEAS PTS 1020,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,As the ambulance came very quick.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1023 - Q2,NEAS,NEAS PTS 1023,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,They were excellent to me.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1026 - Q2,NEAS,NEAS PTS 1026,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Drivers manner.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1029 - Q2,NEAS,NEAS PTS 1029,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Staff were so caring and friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1032 - Q2,NEAS,NEAS PTS 1032,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,It took all day to get a slot to transport me home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1035 - Q2,NEAS,NEAS PTS 1035,28/02/2022,PTS  - Patient Transport,,7,How could we improve?,Did not need the service as I did not attend hospital.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1038 - Q2,NEAS,NEAS PTS 1038,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I have Myeloma and appreciate the transport you provide for me to access treatment.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1041 - Q2,NEAS,NEAS PTS 1041,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,They were very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1044 - Q2,NEAS,NEAS PTS 1044,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Always in time and usually very pleasant drivers.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1047 - Q2,NEAS,NEAS PTS 1047,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,[unreadable],,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1050 - Q2,NEAS,NEAS PTS 1050,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,First class service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1053 - Q2,NEAS,NEAS PTS 1053,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I am very used to travelling by ambulance.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1056 - Q2,NEAS,NEAS PTS 1056,28/02/2022,PTS  - Patient Transport,,4,How could we improve?,Because I was upset at how long it took to get an ambulance.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1059 - Q2,NEAS,NEAS PTS 1059,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1062 - Q2,NEAS,NEAS PTS 1062,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very thankful I've always found then able to make me feel safe.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1065 - Q2,NEAS,NEAS PTS 1065,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,The ambulance was very clean. Staff very helpful and kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1068 - Q2,NEAS,NEAS PTS 1068,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Friendly staff who are very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1071 - Q2,NEAS,NEAS PTS 1071,28/02/2022,PTS  - Patient Transport,,7,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1074 - Q2,NEAS,NEAS PTS 1074,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,To help improve services for patients.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1077 - Q2,NEAS,NEAS PTS 1077,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Staff were very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1080 - Q2,NEAS,NEAS PTS 1080,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I was treated with respect. They couldn’t have any more for me.  On Q27 Sometimes we contact people to discuss their experience. Would you be happy for us to do this? Has ticked No - Comments: Can't hear on phone.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1083 - Q2,NEAS,NEAS PTS 1083,28/02/2022,PTS  - Patient Transport,,7,How could we improve?,"We went in our own car, didn’t need an ambulance.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1086 - Q2,NEAS,NEAS PTS 1086,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,The driver and helper were really nice and helpful and pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1089 - Q2,NEAS,NEAS PTS 1089,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Because I was very well looked after.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1092 - Q2,NEAS,NEAS PTS 1092,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,I was taken to Darlington Hospital by ambulance for a minor Health problem and my husband and I we returned home by it P.T.S.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1095 - Q2,NEAS,NEAS PTS 1095,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,First class.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1098 - Q2,NEAS,NEAS PTS 1098,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very prompt and courteous.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1101 - Q2,NEAS,NEAS PTS 1101,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,The car was clean and tidy and a polite driver.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1104 - Q2,NEAS,NEAS PTS 1104,28/02/2022,PTS  - Patient Transport,,6,How could we improve?,Was not used. Used own transport to A&E.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1107 - Q2,NEAS,NEAS PTS 1107,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Service is good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1110 - Q2,NEAS,NEAS PTS 1110,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Because there were very helpful and very kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1113 - Q2,NEAS,NEAS PTS 1113,28/02/2022,PTS  - Patient Transport,,5,How could we improve?,The guy would not wait 5 -10 minutes to pick me up then a driver had to be brought from home to take me back home had to wait 2 hours for pick up.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1116 - Q2,NEAS,NEAS PTS 1116,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Driver was punctual and extremely pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1119 - Q2,NEAS,NEAS PTS 1119,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very friendly and efficient.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1122 - Q2,NEAS,NEAS PTS 1122,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,They always get me there 15 mins before my time.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1125 - Q2,NEAS,NEAS PTS 1125,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Transport arrived on time. Driver was pleasant, caring and polite.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1128 - Q2,NEAS,NEAS PTS 1128,28/02/2022,PTS  - Patient Transport,,3,How could we improve?,"Waited 7 hours from original call. When ambulance came the staff were excellent, there was no need to go to hospital.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1131 - Q2,NEAS,NEAS PTS 1131,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,The 2 ambulance crew were excellent. So concerned about me. Stayed with me at the hospital as I collapsed. Very reassuring and so kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1137 - Q2,NEAS,NEAS PTS 1137,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1140 - Q2,NEAS,NEAS PTS 1140,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I used the ambulance service in March 2021 and they were supportive and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1143 - Q2,NEAS,NEAS PTS 1143,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Quick response.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1146 - Q2,NEAS,NEAS PTS 1146,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Lovely friendly people.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1149 - Q2,NEAS,NEAS PTS 1149,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1152 - Q2,NEAS,NEAS PTS 1152,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I have had superb 100% plus plus plus attention. I am an amputee and in wheelchair. Great kindness shown and so friendly.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1155 - Q2,NEAS,NEAS PTS 1155,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Because it's true, drivers very helpful, and well nice chatty. Nothing was a bother.",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1158 - Q2,NEAS,NEAS PTS 1158,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"I am so grateful that you're there to help me, I really appreciate it.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1161 - Q2,NEAS,NEAS PTS 1161,28/02/2022,PTS  - Patient Transport,,3,How could we improve?,"Not very good, for people with bad mobility I could not fit in the seats owing to the size of my legs (lipoedema) I had to sit on a very low seat with no arms on to pull up.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1164 - Q2,NEAS,NEAS PTS 1164,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I'm writing on behalf of *** - I am aware he seemed perfect satisfied - he has Alzheimer! (his wife),,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1167 - Q2,NEAS,NEAS PTS 1167,28/02/2022,PTS  - Patient Transport,,5,How could we improve?,I have total respect for the NHS and every one in it.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1170 - Q2,NEAS,NEAS PTS 1170,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Driver was very professional and polite.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1173 - Q2,NEAS,NEAS PTS 1173,04/03/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1176 - Q2,NEAS,NEAS PTS 1176,05/03/2022,PTS  - Patient Transport,,2,How could we improve?,Transport sometimes return patients home in dark and cold. May be better if Social services linked to patients on their own. Not going to care home or relatives. Patients go from busy noisy places 'poll's into nothing!,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1179 - Q2,NEAS,NEAS PTS 1179,30/03/2022,PTS  - Patient Transport,,1,How could we improve?,"the double crew that collected my wife and myself were excellent.it was well after 1800 hrs when our appointment ended,but the woman on thedesk rang your control and  within 30 mins a ambulance collected us andwithin 30/40 mins we were back home once again the ambulanceman wasexcellent. once again thankyou",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1182 - Q2,NEAS,NEAS PTS 1182,31/03/2022,PTS  - Patient Transport,,5,How could we improve?,Very good service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1185 - Q2,NEAS,NEAS PTS 1185,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1188 - Q2,NEAS,NEAS PTS 1188,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Always been very satisfied.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1191 - Q2,NEAS,NEAS PTS 1191,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Fall.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1194 - Q2,NEAS,NEAS PTS 1194,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,The staff were very friendly and helpful and a good laugh.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1197 - Q2,NEAS,NEAS PTS 1197,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,The service was without fault.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1200 - Q2,NEAS,NEAS PTS 1200,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,The journey was comfortable and quick and not too far from home.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1203 - Q2,NEAS,NEAS PTS 1203,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I had no problems.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1206 - Q2,NEAS,NEAS PTS 1206,31/03/2022,PTS  - Patient Transport,,5,How could we improve?,I had an appointment for Day Surgery at 08.30. I was told you couldn't provide transport for that time so I was late for surgery.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1209 - Q2,NEAS,NEAS PTS 1209,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Very good ambulance service appreciation of kindness.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1212 - Q2,NEAS,NEAS PTS 1212,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"Because they were very good. Pleasant, courteous.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1215 - Q2,NEAS,NEAS PTS 1215,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Very satisfied.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1218 - Q2,NEAS,NEAS PTS 1218,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance staff very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1221 - Q2,NEAS,NEAS PTS 1221,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,Because they could not help me any more than they did.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1224 - Q2,NEAS,NEAS PTS 1224,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Because it is true.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1227 - Q2,NEAS,NEAS PTS 1227,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I was helped in and out of transport. People very friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1230 - Q2,NEAS,NEAS PTS 1230,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I was very happy with all the care I was given.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1233 - Q2,NEAS,NEAS PTS 1233,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,The hospital ambulance driver was very helpful and caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1236 - Q2,NEAS,NEAS PTS 1236,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,On time driver was pleasant and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1239 - Q2,NEAS,NEAS PTS 1239,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Come on time. Driver was accommodating  and pleasant.,,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1242 - Q2,NEAS,NEAS PTS 1242,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"Very nice pushed me out of house in wheelchair, made comfortable in ambulance  also left me comfortable when I arrived home.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1245 - Q2,NEAS,NEAS PTS 1245,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I am very grateful for your service and the ambulance staff are very caring and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1248 - Q2,NEAS,NEAS PTS 1248,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,They do their job excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1251 - Q2,NEAS,NEAS PTS 1251,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I was impressed by the kindness given to me.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1254 - Q2,NEAS,NEAS PTS 1254,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Drivers very caring of patient - good drivers - always try to be on time - despite road conditions and heavy traffic at peak periods.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1257 - Q2,NEAS,NEAS PTS 1257,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Always on time. Always clean and tidy. Always courteous.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1260 - Q2,NEAS,NEAS PTS 1260,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,The vehicle arrived on time. The driver was helpful and pleasant.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1263 - Q2,NEAS,NEAS PTS 1263,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,A very pleasant journey with a good friendly driver.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1266 - Q2,NEAS,NEAS PTS 1266,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I felt I was in good hands.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1269 - Q2,NEAS,NEAS PTS 1269,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1272 - Q2,NEAS,NEAS PTS 1272,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Without this wonderful service I could not attend my appointment. Thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1275 - Q2,NEAS,NEAS PTS 1275,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"Because the service is very good, and staff are very caring.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1278 - Q2,NEAS,NEAS PTS 1278,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance driver very friendly. Good driver.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1281 - Q2,NEAS,NEAS PTS 1281,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Always very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1284 - Q2,NEAS,NEAS PTS 1284,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"Both journeys were difficult. Felt have I sick going to appointment. But arrived without problems on the return, threw up 3 mins from home. The crew were lovely.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1287 - Q2,NEAS,NEAS PTS 1287,22/04/2022,PTS  - Patient Transport,,1,How could we improve?,"Always nice to be nice, i was asked the question and i answered. ",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1290 - Q2,NEAS,NEAS PTS 1290,24/04/2022,PTS  - Patient Transport,,1,How could we improve?,I received  every careAnd assistanceSo in my case I don't feel any thing could be better ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1293 - Q2,NEAS,NEAS PTS 1293,25/04/2022,PTS  - Patient Transport,,1,How could we improve?,Staff very friendly good customer service ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1296 - Q2,NEAS,NEAS PTS 1296,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,No change. Excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1299 - Q2,NEAS,NEAS PTS 1299,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,"As I am old, disabled, no longer have a car.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1302 - Q2,NEAS,NEAS PTS 1302,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance men always very helpful and look after you very well.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1305 - Q2,NEAS,NEAS PTS 1305,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,Cannot fail to say how good the ambulance people are so caring and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1308 - Q2,NEAS,NEAS PTS 1308,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,They accommodated my needs.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1311 - Q2,NEAS,NEAS PTS 1311,30/04/2022,PTS  - Patient Transport,,2,How could we improve?,"They were friendly and helpful, but I was in agony and needed help quicker.",,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1314 - Q2,NEAS,NEAS PTS 1314,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,Always on time. Happy to help. Good service.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1317 - Q2,NEAS,NEAS PTS 1317,24/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Yes, I have to say your Patient Transport Crews are Very kind, very helpful, very caring and very nice people",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1320 - Q2,NEAS,NEAS PTS 1320,25/05/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1323 - Q2,NEAS,NEAS PTS 1323,25/05/2022,PTS  - Patient Transport,,2,How could we improve?,Because in my opinion its the truth..,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1326 - Q2,NEAS,NEAS PTS 1326,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,"Because it was good and I appreciate getting home in good time, I don't mind waiting to go home from hospital as it's not too long and offered a cup of tea while waiting in discharge area.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NEAS PTS 1329 - Q2,NEAS,NEAS PTS 1329,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Could not have been better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1332 - Q2,NEAS,NEAS PTS 1332,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Helped me into ambulance.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1335 - Q2,NEAS,NEAS PTS 1335,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1338 - Q2,NEAS,NEAS PTS 1338,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Pleasant, chatty drivers, very helpful.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1341 - Q2,NEAS,NEAS PTS 1341,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Kind, helpful, cheerful.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1344 - Q2,NEAS,NEAS PTS 1344,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Early. Clean. Chatty.,,2.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1347 - Q2,NEAS,NEAS PTS 1347,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Staff both friendly and helpful at all times.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1350 - Q2,NEAS,NEAS PTS 1350,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Pick up time very erratic. Aware can’t be on time but almost lost my appointment at RVI.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1353 - Q2,NEAS,NEAS PTS 1353,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"The driver of the car that took me where I needed to go. He talked to, we even had a good laugh. Made me feel good about go to the appointment.",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1356 - Q2,NEAS,NEAS PTS 1356,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Only patient on ambulance so there on time.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1359 - Q2,NEAS,NEAS PTS 1359,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Helpful polite and professional great lads and lasses.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1362 - Q2,NEAS,NEAS PTS 1362,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Service was brilliant staff [unreadable] great patient care.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1365 - Q2,NEAS,NEAS PTS 1365,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Excellent service i.e., staff etc.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1368 - Q2,NEAS,NEAS PTS 1368,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I was so pleased with it. The paramedics were so kind and helpful. I felt I had been on a lovely day out. Very good.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1371 - Q2,NEAS,NEAS PTS 1371,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"He helped me on and off the transport, got a wheelchair to take me upstairs to ward. As I made me downstairs to Ambulance waiting area having finished 1 hr before. [7. When you used ambulance service…..best estimate] Ticked: I waited over 1 hour. Comments: I was dropped off early. [10. The overall booking process.] Ticked: Fairly Good, Very poor - Comments: 1st time good. [20. The last time you used the ambulance….best estimate.] Ticked: 31 - 60 minutes - Comments: I was finished early.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1374 - Q2,NEAS,NEAS PTS 1374,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The transport was on time it was clean and comfortable. The drivers were pleasant and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1377 - Q2,NEAS,NEAS PTS 1377,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1380 - Q2,NEAS,NEAS PTS 1380,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Can't fault service - only problem is having to use rear seats (I'm too tall).,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1383 - Q2,NEAS,NEAS PTS 1383,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance crew very patient and kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1386 - Q2,NEAS,NEAS PTS 1386,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1389 - Q2,NEAS,NEAS PTS 1389,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Kind, helpful and efficient.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1392 - Q2,NEAS,NEAS PTS 1392,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Nice polite drivers.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1395 - Q2,NEAS,NEAS PTS 1395,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1398 - Q2,NEAS,NEAS PTS 1398,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,On time. Polite.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1401 - Q2,NEAS,NEAS PTS 1401,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was very caring and looked after me very well.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1404 - Q2,NEAS,NEAS PTS 1404,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,"Were here quickly dealt with problem quickly, got my husband to hospital were good to me.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1407 - Q2,NEAS,NEAS PTS 1407,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Very friendly and always talk to me.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1410 - Q2,NEAS,NEAS PTS 1410,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,"The team were on time. Very pleasant at all times. Came for my return on time, after seeking for me.",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1413 - Q2,NEAS,NEAS PTS 1413,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Always very nice and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1416 - Q2,NEAS,NEAS PTS 1416,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"The lad was nice, cheerful, helpful.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1419 - Q2,NEAS,NEAS PTS 1419,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Very satisfied with the service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1422 - Q2,NEAS,NEAS PTS 1422,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Very friendly, polite, patient.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1425 - Q2,NEAS,NEAS PTS 1425,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The ambulance driver helped up the stairs because the lift wasn't working.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1428 - Q2,NEAS,NEAS PTS 1428,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance came 30 minutes better than a hour.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1431 - Q2,NEAS,NEAS PTS 1431,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Responded very quickly to my 999 call.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1434 - Q2,NEAS,NEAS PTS 1434,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Every time I used them they were on time.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1437 - Q2,NEAS,NEAS PTS 1437,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I never have any problem. With me in a wheelchair. So kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1440 - Q2,NEAS,NEAS PTS 1440,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Clean car, smart courteous driver, very helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1443 - Q2,NEAS,NEAS PTS 1443,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The staff are very helpful and polite and very pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1446 - Q2,NEAS,NEAS PTS 1446,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was very good and on time and got me there in good time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1449 - Q2,NEAS,NEAS PTS 1449,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I got to hospital on time with nice man and ambulance driver at [unreadable].,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1452 - Q2,NEAS,NEAS PTS 1452,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Pick up reasonable time. Friendly and helpful staff.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1455 - Q2,NEAS,NEAS PTS 1455,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Always on time - pleasant caring drivers.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1458 - Q2,NEAS,NEAS PTS 1458,31/05/2022,PTS  - Patient Transport,,5,How could we improve?,I am disabled and cannot walk or stand unaided and ambulance attendants cannot use a molift which my wife had to do. I am 89 and she is 83.,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1461 - Q2,NEAS,NEAS PTS 1461,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,All is true.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1464 - Q2,NEAS,NEAS PTS 1464,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because they are prompt and early.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1467 - Q2,NEAS,NEAS PTS 1467,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"I value the drivers so much, they provide an excellent service.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1470 - Q2,NEAS,NEAS PTS 1470,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I'm always picked up at the proper time.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1473 - Q2,NEAS,NEAS PTS 1473,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because it's true.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1476 - Q2,NEAS,NEAS PTS 1476,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Drive very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1479 - Q2,NEAS,NEAS PTS 1479,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Could not fault it.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1482 - Q2,NEAS,NEAS PTS 1482,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Really good and be kind. Thank you so much for all your support.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1485 - Q2,NEAS,NEAS PTS 1485,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Pleasant staff.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1488 - Q2,NEAS,NEAS PTS 1488,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Staff very helpful with getting on and off transport.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1491 - Q2,NEAS,NEAS PTS 1491,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Very considerate, professional yet friendly. They made me feel at ease and they talked to me as I told them I suffer from Narcolepsy, so I didn’t drop off. Excellent service.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1494 - Q2,NEAS,NEAS PTS 1494,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Very clean and always are clean and tidy. The driver and helper always talk to me on way to the hospital.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1497 - Q2,NEAS,NEAS PTS 1497,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Very good service all round NHS is there when you need them.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1500 - Q2,NEAS,NEAS PTS 1500,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Total satisfaction.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1503 - Q2,NEAS,NEAS PTS 1503,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Staff were very caring and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1506 - Q2,NEAS,NEAS PTS 1506,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1509 - Q2,NEAS,NEAS PTS 1509,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"You yourselves could not have done better at all 10/10. [5. How did you travel to your appointment, was it by:] Ticked Don’t know. Was a normal car.  Many thanks.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1512 - Q2,NEAS,NEAS PTS 1512,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,It would have been very good. It was running late so I was late.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1515 - Q2,NEAS,NEAS PTS 1515,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,It was excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1518 - Q2,NEAS,NEAS PTS 1518,31/05/2022,PTS  - Patient Transport,,7,How could we improve?,Usually so good - Last time very early. 7 - 10 am got to hospital 2 hours early. Taken to empty department.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1521 - Q2,NEAS,NEAS PTS 1521,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Driver very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1524 - Q2,NEAS,NEAS PTS 1524,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"As I use this service 3 times a week, all staff are used to me and are always friendly.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1527 - Q2,NEAS,NEAS PTS 1527,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because it is an excellent service. Very polite and helpful to your need.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1530 - Q2,NEAS,NEAS PTS 1530,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Paramedics were wonderful when he went into hospital. Transport to Freeman was good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1533 - Q2,NEAS,NEAS PTS 1533,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,The guy in the ambulance transport was very helpful. But I was worried sick in case I had a bladder episode due to my husband / carer not being allowed to go. I had a [unreadable] there so would be no help to help me in.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS PTS 1536 - Q2,NEAS,NEAS PTS 1536,31/05/2022,PTS  - Patient Transport,,4,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1539 - Q2,NEAS,NEAS PTS 1539,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Kept me talking all the way to hospital.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1542 - Q2,NEAS,NEAS PTS 1542,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"I had Covid 19 and pneumonia, so was rushed into hospital.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1545 - Q2,NEAS,NEAS PTS 1545,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,First class treatment and consideration.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1548 - Q2,NEAS,NEAS PTS 1548,08/06/2022,PTS  - Patient Transport,,1,How could we improve?,Great service.  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1551 - Q2,NEAS,NEAS PTS 1551,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Because everything was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1554 - Q2,NEAS,NEAS PTS 1554,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,The staff helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1557 - Q2,NEAS,NEAS PTS 1557,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Because they are so helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1560 - Q2,NEAS,NEAS PTS 1560,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Couldn’t do without service. Nice staff very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1563 - Q2,NEAS,NEAS PTS 1563,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"Good chatty drivers, very helpful getting in and out of transport.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1566 - Q2,NEAS,NEAS PTS 1566,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1569 - Q2,NEAS,NEAS PTS 1569,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Good timing to go to the hospital. Collection 2:00   appointment 2:10,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1572 - Q2,NEAS,NEAS PTS 1572,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Was an hour early at appointment so had to wait.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1575 - Q2,NEAS,NEAS PTS 1575,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"Because I always get good service and they take good care of me. [20. The last time you used the ambulance service , how long….best estimate.] Ticked: It was on time. Comments: As blind I have cancer and COPD. But I am grateful for the help you gave me as well.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1578 - Q2,NEAS,NEAS PTS 1578,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Very well looked after.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1581 - Q2,NEAS,NEAS PTS 1581,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Overall care.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1584 - Q2,NEAS,NEAS PTS 1584,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,They have always been polite and very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1587 - Q2,NEAS,NEAS PTS 1587,30/06/2022,PTS  - Patient Transport,,5,How could we improve?,Had to wait 7 and 1/2 hours.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1590 - Q2,NEAS,NEAS PTS 1590,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Workers always polite.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1593 - Q2,NEAS,NEAS PTS 1593,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Because the drivers are patient they care and they know where to go in any hospital. P.S. I mainly go by hospital car.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1596 - Q2,NEAS,NEAS PTS 1596,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Hand operation.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1599 - Q2,NEAS,NEAS PTS 1599,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,"It was good last time I used it, but there have been times when it was poor.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0
+NEAS PTS 1602 - Q2,NEAS,NEAS PTS 1602,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,With needing wheelchair assistant helped me at reception and booked in. Coming home made sure I was back in the house ok.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1605 - Q2,NEAS,NEAS PTS 1605,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,They were very caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1608 - Q2,NEAS,NEAS PTS 1608,30/06/2022,PTS  - Patient Transport,,7,How could we improve?,[I no longer use the service I use my own transport. Thank you.],,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1611 - Q2,NEAS,NEAS PTS 1611,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Because this is what I believed.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1614 - Q2,NEAS,NEAS PTS 1614,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"Both drivers were on time, friendly and helpful.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1617 - Q2,NEAS,NEAS PTS 1617,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Because the service was good and prompt.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1620 - Q2,NEAS,NEAS PTS 1620,30/06/2022,PTS  - Patient Transport,,5,How could we improve?,They were over 1 hour late to get me from home to Freeman Hospital. I was very late for appointment and very stressed out.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1623 - Q2,NEAS,NEAS PTS 1623,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Helpful and empathetic ambulance crew/staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1626 - Q2,NEAS,NEAS PTS 1626,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,On time. Clean car. Courteous helpful driver.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1629 - Q2,NEAS,NEAS PTS 1629,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,As I live in Shelter accommodation it was arranged by my housekeeper :- ****,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1632 - Q2,NEAS,NEAS PTS 1632,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,On time and very kind and considerate.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1635 - Q2,NEAS,NEAS PTS 1635,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Good service to have driver A1 [?],,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1638 - Q2,NEAS,NEAS PTS 1638,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Most of the time arrive on time and always pleasant and transport clean.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1641 - Q2,NEAS,NEAS PTS 1641,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Because your service is very good you deserve it sorry about spelling.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1644 - Q2,NEAS,NEAS PTS 1644,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,I never had to wait for the transport that long.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1647 - Q2,NEAS,NEAS PTS 1647,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Drivers are helpful keeping good time and courteous.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1650 - Q2,NEAS,NEAS PTS 1650,25/07/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1653 - Q2,NEAS,NEAS PTS 1653,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Pleasant and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1656 - Q2,NEAS,NEAS PTS 1656,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1659 - Q2,NEAS,NEAS PTS 1659,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Very good service was well pleased.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1662 - Q2,NEAS,NEAS PTS 1662,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,They were very pleasant and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1665 - Q2,NEAS,NEAS PTS 1665,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,The crew were just very professional,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1668 - Q2,NEAS,NEAS PTS 1668,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Came to pick up on time and waited patiently to send back home.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1671 - Q2,NEAS,NEAS PTS 1671,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"Considering that most of my drivers were volunteers, the service was superb.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1674 - Q2,NEAS,NEAS PTS 1674,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"The drivers were polite, pleasant and very helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1677 - Q2,NEAS,NEAS PTS 1677,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Two nurse were and put me at ease.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1680 - Q2,NEAS,NEAS PTS 1680,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1683 - Q2,NEAS,NEAS PTS 1683,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Arrived in good time for my husband appointment and pushed him in his wheelchair to his patient department.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1686 - Q2,NEAS,NEAS PTS 1686,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent all round.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1689 - Q2,NEAS,NEAS PTS 1689,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,Because it was a pleasant drive with a friendly drive.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1692 - Q2,NEAS,NEAS PTS 1692,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,The drivers are extra special. This is NHS Ambulance drivers not taxi.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1695 - Q2,NEAS,NEAS PTS 1695,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service altogether.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1698 - Q2,NEAS,NEAS PTS 1698,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,They were on time picking me up both ways.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1701 - Q2,NEAS,NEAS PTS 1701,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,They were very professional and friendly and prompt.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1704 - Q2,NEAS,NEAS PTS 1704,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"All drivers and escorts are polite, considerate, and extremely helpful providing a wheelchair every time.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1707 - Q2,NEAS,NEAS PTS 1707,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1710 - Q2,NEAS,NEAS PTS 1710,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,The staff and cars were excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1713 - Q2,NEAS,NEAS PTS 1713,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,To help you with services for patients.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1716 - Q2,NEAS,NEAS PTS 1716,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was excellent made to feel comfortable.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1719 - Q2,NEAS,NEAS PTS 1719,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Punctual driver and friendly and helpful also.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1722 - Q2,NEAS,NEAS PTS 1722,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1725 - Q2,NEAS,NEAS PTS 1725,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Lovely ambulance man and very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1728 - Q2,NEAS,NEAS PTS 1728,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance was on time. Staff very pleasant and nothing was a bother.,,2.0,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1731 - Q2,NEAS,NEAS PTS 1731,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,Ambulance came in good time after I called. ( wife's broke hip),,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1734 - Q2,NEAS,NEAS PTS 1734,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,As I live in shelter accommodation all transport arrangements were made by my housekeeper ****.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1737 - Q2,NEAS,NEAS PTS 1737,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Crew were very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1740 - Q2,NEAS,NEAS PTS 1740,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,It was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1743 - Q2,NEAS,NEAS PTS 1743,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,I was looked after really excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1746 - Q2,NEAS,NEAS PTS 1746,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Extremely clean ambulance. Call out was quick and the staff polite and well trained.,,1.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1749 - Q2,NEAS,NEAS PTS 1749,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,The service was very good to me.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1752 - Q2,NEAS,NEAS PTS 1752,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1755 - Q2,NEAS,NEAS PTS 1755,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,"The best, a helpful driver as I walk very badly. And without transport I could not get to hospital.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1758 - Q2,NEAS,NEAS PTS 1758,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,I have used this service for 4 hospital appointments and all drivers were friendly and very helpful and punctual.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1761 - Q2,NEAS,NEAS PTS 1761,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,"I've used the system for 6 years now and if it's changed its usual good service, for some. It hasn’t for me.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1764 - Q2,NEAS,NEAS PTS 1764,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Prompt. Polite. Helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1767 - Q2,NEAS,NEAS PTS 1767,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very pleasant people and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1770 - Q2,NEAS,NEAS PTS 1770,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Transport on time for pick up and didn’t wait too long on return journey.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1773 - Q2,NEAS,NEAS PTS 1773,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,I think they are very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1776 - Q2,NEAS,NEAS PTS 1776,01/08/2022,PTS  - Patient Transport,,2,How could we improve?,"Some vehicles arrive early or late, which can mean a lot of sitting waiting or rushing!",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1779 - Q2,NEAS,NEAS PTS 1779,01/08/2022,PTS  - Patient Transport,,2,How could we improve?,The service is good. Going into the hospital. It's the return journey coming home.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1782 - Q2,NEAS,NEAS PTS 1782,05/08/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1785 - Q2,NEAS,NEAS PTS 1785,19/08/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1788 - Q2,NEAS,NEAS PTS 1788,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Always good quality vehicles, very clean.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1791 - Q2,NEAS,NEAS PTS 1791,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Staff always found to be efficient, courteous, and pleasant.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1794 - Q2,NEAS,NEAS PTS 1794,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,At this time - June - I was in a lot of pain.,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1797 - Q2,NEAS,NEAS PTS 1797,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and didn't rush you. Very caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1800 - Q2,NEAS,NEAS PTS 1800,31/08/2022,PTS  - Patient Transport,,2,How could we improve?,"Arrived on time, pleasant driver.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1803 - Q2,NEAS,NEAS PTS 1803,31/08/2022,PTS  - Patient Transport,,3,How could we improve?,The journey there was by taxi not ambulance and I ended up booking my own taxi home to avoid a long wait.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1806 - Q2,NEAS,NEAS PTS 1806,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Because the ambulance driver was so caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1809 - Q2,NEAS,NEAS PTS 1809,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"The driver was patient, considerate and very pleasant to deal with.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1812 - Q2,NEAS,NEAS PTS 1812,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1815 - Q2,NEAS,NEAS PTS 1815,31/08/2022,PTS  - Patient Transport,,5,How could we improve?,Had to wait 2 hours for return home and there was no information when it would happen.,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1818 - Q2,NEAS,NEAS PTS 1818,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very friendly and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1821 - Q2,NEAS,NEAS PTS 1821,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was pleasant and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1824 - Q2,NEAS,NEAS PTS 1824,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1827 - Q2,NEAS,NEAS PTS 1827,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Nothing. Very good [unreadable]Berwick Ambulance [unreadable] hospital on time.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1830 - Q2,NEAS,NEAS PTS 1830,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very efficient plus pleasant staff.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1833 - Q2,NEAS,NEAS PTS 1833,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very polite and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1836 - Q2,NEAS,NEAS PTS 1836,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Good to find patients address.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1839 - Q2,NEAS,NEAS PTS 1839,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Clean vehicle. Driver polite, kind.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1842 - Q2,NEAS,NEAS PTS 1842,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,They were so kind and helpful that I dropped having an attendant. The nurses took over from the ambulance men.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1845 - Q2,NEAS,NEAS PTS 1845,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Good time keeping. Pleasant staff.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1848 - Q2,NEAS,NEAS PTS 1848,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,I am dependant on NHS transport and help from drivers/co - drivers due to balance and mobility issues.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1851 - Q2,NEAS,NEAS PTS 1851,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Arrived very quickly to take me to A&E. Two people were very nice with me ( Ambulance) Also previous trip from Chester-Le-Street Rehab to appointment at University North Durham.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1854 - Q2,NEAS,NEAS PTS 1854,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful. Looked after me.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1857 - Q2,NEAS,NEAS PTS 1857,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Because the drivers and helpers were all friendly and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1860 - Q2,NEAS,NEAS PTS 1860,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Friendly supportive staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1863 - Q2,NEAS,NEAS PTS 1863,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Transport good staff have been very good. Helpful and courteous.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1866 - Q2,NEAS,NEAS PTS 1866,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Staff very helpful!!!,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1869 - Q2,NEAS,NEAS PTS 1869,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Courteous and friendly staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1872 - Q2,NEAS,NEAS PTS 1872,31/08/2022,PTS  - Patient Transport,,6,How could we improve?,"Covid is still around, and I was disappointed that there were other passengers in vehicle, although I understand.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1875 - Q2,NEAS,NEAS PTS 1875,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Fully satisfied with all aspects of service provided.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1878 - Q2,NEAS,NEAS PTS 1878,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Nothing was a trouble. I was well looked after.,,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1881 - Q2,NEAS,NEAS PTS 1881,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was very helpful and was talking to me.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1884 - Q2,NEAS,NEAS PTS 1884,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was excellent service from start to finish.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1887 - Q2,NEAS,NEAS PTS 1887,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,I was treated with respect and great kindness.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1890 - Q2,NEAS,NEAS PTS 1890,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Good or very good what more can you say.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1893 - Q2,NEAS,NEAS PTS 1893,30/09/2022,PTS  - Patient Transport,,5,How could we improve?,Pleased from all aspects.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1896 - Q2,NEAS,NEAS PTS 1896,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The staff were brilliant.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1899 - Q2,NEAS,NEAS PTS 1899,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Very nice people as they look after you when you need them.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1902 - Q2,NEAS,NEAS PTS 1902,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Men were very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1905 - Q2,NEAS,NEAS PTS 1905,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"The staff are all friendly, caring, and considerate, use the name by which you liked to be called not formal surname unless asked for.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1908 - Q2,NEAS,NEAS PTS 1908,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service on time and made to feel comfortable.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1911 - Q2,NEAS,NEAS PTS 1911,30/09/2022,PTS  - Patient Transport,,7,How could we improve?,Taxi was late for appointment. Did not know where he was going in the hospital grounds.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1914 - Q2,NEAS,NEAS PTS 1914,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1917 - Q2,NEAS,NEAS PTS 1917,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Picked up easy. Pleasant trip.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1920 - Q2,NEAS,NEAS PTS 1920,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"All staff are very, very good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1923 - Q2,NEAS,NEAS PTS 1923,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The both ambulance crew looked after me from picking me up to taking me back home. Making sure I got into my bungalow all right.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1926 - Q2,NEAS,NEAS PTS 1926,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"Friendly, punctual, and professional.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1929 - Q2,NEAS,NEAS PTS 1929,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,"Taxi ambulance back home, less waiting time for ambulance. Quick trip home.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1932 - Q2,NEAS,NEAS PTS 1932,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1935 - Q2,NEAS,NEAS PTS 1935,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,I have found it very good and I want to tell you I appreciate it. On time - courteous.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1938 - Q2,NEAS,NEAS PTS 1938,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"Drive very good. Well dressed, polite.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1941 - Q2,NEAS,NEAS PTS 1941,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"Pleasant staff, comfortable journey.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1944 - Q2,NEAS,NEAS PTS 1944,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The car was no time  to pick me up from home. I did not have to wait long to get a car from the hospital.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1947 - Q2,NEAS,NEAS PTS 1947,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Staff were very friendly and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1950 - Q2,NEAS,NEAS PTS 1950,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Always on time (unless traffic problems prevail). Drivers very polite and caring of patient’s needs.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1953 - Q2,NEAS,NEAS PTS 1953,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Good transport.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1956 - Q2,NEAS,NEAS PTS 1956,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"Excellent service, odd mistakes by a very committed team.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1959 - Q2,NEAS,NEAS PTS 1959,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service. Lovely driver.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1962 - Q2,NEAS,NEAS PTS 1962,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Helpful and caring.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1965 - Q2,NEAS,NEAS PTS 1965,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Arrived in good time for my appointment. Were polite and took care of me.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1968 - Q2,NEAS,NEAS PTS 1968,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The carer was very helpful and kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1971 - Q2,NEAS,NEAS PTS 1971,30/09/2022,PTS  - Patient Transport,,5,How could we improve?,"I use patient transport 6 times a week and I never know when it will arrive, I seat with my coat on for an hour before it arrived.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2182 - Q2,NEAS,NEAS S&C 2182,10/03/2021,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2191 - Q1,NEAS,NEAS S&C 2191,10/03/2021,See and Convey,,1,FFT Why?,Very professional crew dealt with me promptly before taking. Me to hospital thank you ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2199 - Q2,NEAS,NEAS S&C 2199,10/03/2021,See and Convey,,3,How could we improve?,Got the ambulance there quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2208 - Q1,NEAS,NEAS S&C 2208,10/03/2021,See and Convey,,1,FFT Why?,The ambulance staff were brilliant   But my doctor had said an ambulance would be here within an hour at 4-05 and my husband needed to get a blood transfusion.  We were still waiting 3 hours later so rang 999 and had a waiting time of ten minutes for them to answer.  My husband had a blood transfusion as soon as he arrived at hospital,,5.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2216 - Q2,NEAS,NEAS S&C 2216,10/03/2021,See and Convey,,1,How could we improve?,Nothing really everything was very professional ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2225 - Q1,NEAS,NEAS S&C 2225,10/03/2021,See and Convey,,1,FFT Why?,"Answered quickly, reassuring call handler.  Ambulance came quickly ",,2.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2233 - Q2,NEAS,NEAS S&C 2233,10/03/2021,See and Convey,,1,How could we improve?,I don't exactly know what could minimize the response time.  It's certainly not the fault of the ambulance service.  But waiting 90 minutes for a life threatening situation was a bit scary.  ,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2242 - Q1,NEAS,NEAS S&C 2242,10/03/2021,See and Convey,,2,FFT Why?,"Due to shortages the ambulance took 2 hrs to come , but when they arrived they were absolutely wonderful , and I could not fault the teams that came , they were friendly, professional and helpful in keeping us all calm .",,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2250 - Q2,NEAS,NEAS S&C 2250,10/03/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2259 - Q1,NEAS,NEAS S&C 2259,10/08/2021,See and Convey,,1,FFT Why?,My wife was the Hill and very ambulance caveing,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2267 - Q2,NEAS,NEAS S&C 2267,10/08/2021,See and Convey,,1,How could we improve?,Quicker response ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2276 - Q1,NEAS,NEAS S&C 2276,10/08/2021,See and Convey,,1,FFT Why?,Ambulance staff were so polite and helpful explaining yhings,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2284 - Q2,NEAS,NEAS S&C 2284,10/08/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2293 - Q1,NEAS,NEAS S&C 2293,10/08/2021,See and Convey,,1,FFT Why?,"Ambulance came in About 30 min, The medicks where Friendly and professional ",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2301 - Q2,NEAS,NEAS S&C 2301,10/08/2021,See and Convey,,1,How could we improve?,Nothing. I even had a call back from handler to check ok whilst ambulance on way ,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2310 - Q1,NEAS,NEAS S&C 2310,10/08/2021,See and Convey,,2,FFT Why?,Great service but due to being in the middle of a pandemic the service is stretched,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2318 - Q2,NEAS,NEAS S&C 2318,10/08/2021,See and Convey,,1,How could we improve?,If they would have been able to come quicker but I do realise that there was probably people in a worse state as I was. But they did call in between on phoning for the ambulance and there arrival.,,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2327 - Q1,NEAS,NEAS S&C 2327,10/08/2021,See and Convey,,1,FFT Why?,Arrived in about 15mins & was triaged for transport to the RVI. Kind & caring to myself as a stroke victim,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2335 - Q2,NEAS,NEAS S&C 2335,10/08/2021,See and Convey,,1,How could we improve?,I don’t feel like anything could have been done any better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2344 - Q1,NEAS,NEAS S&C 2344,10/09/2021,See and Convey,,1,FFT Why?,"Staff were caring, supportive and knowledgeable in their duty of care. Answered my questions honestly and I felt safe in their hands. Genuine concern and put me and my wife at ease. ",,2.0,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2352 - Q2,NEAS,NEAS S&C 2352,10/17/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2361 - Q1,NEAS,NEAS S&C 2361,10/17/2021,See and Convey,,5,FFT Why?,Poor Ambulance crews with a really bad attitude to people with mental health issues ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2369 - Q2,NEAS,NEAS S&C 2369,10/17/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2378 - Q1,NEAS,NEAS S&C 2378,10/17/2021,See and Convey,,1,FFT Why?,You are literally saving lives day by day. Staying calm. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2386 - Q2,NEAS,NEAS S&C 2386,10/17/2021,See and Convey,,1,How could we improve?,Perfectly satisfied ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2395 - Q1,NEAS,NEAS S&C 2395,10/17/2021,See and Convey,,1,FFT Why?,Helpful positive attitude and realy good with patient,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2403 - Q2,NEAS,NEAS S&C 2403,10/17/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2412 - Q1,NEAS,NEAS S&C 2412,10/17/2021,See and Convey,,1,FFT Why?,It saves lives ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2420 - Q2,NEAS,NEAS S&C 2420,10/18/2021,See and Convey,,1,How could we improve?,I was very happy with the service received. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2429 - Q1,NEAS,NEAS S&C 2429,10/28/2021,See and Convey,,3,FFT Why?,I’ve had paramedics be transphobic towards me and had me arrested for false allegations ,,5.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2437 - Q2,NEAS,NEAS S&C 2437,10/30/2021,See and Convey,,4,How could we improve?,The staff member also put this huge niddle in my hand which was found unnecessary when I arrived to the hospital. ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2446 - Q1,NEAS,NEAS S&C 2446,10/31/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2454 - Q2,NEAS,NEAS S&C 2454,10/31/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2463 - Q1,NEAS,NEAS S&C 2463,10/31/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2471 - Q2,NEAS,NEAS S&C 2471,10/31/2021,See and Convey,,5,How could we improve?,Improve of staff problem (i.e.) shortage.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2480 - Q1,NEAS,NEAS S&C 2480,10/31/2021,See and Convey,,1,FFT Why?,The staff were very friendly and efficient.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2488 - Q2,NEAS,NEAS S&C 2488,11/01/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2497 - Q1,NEAS,NEAS S&C 2497,11/01/2021,See and Convey,,1,FFT Why?,Everyone involved so polite and helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2505 - Q2,NEAS,NEAS S&C 2505,11/01/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2514 - Q1,NEAS,NEAS S&C 2514,11/01/2021,See and Convey,,1,FFT Why?,Enquiring and informative ,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2522 - Q2,NEAS,NEAS S&C 2522,11/01/2021,See and Convey,,1,How could we improve?,Improve the 111 service it is diabolical.  This is why the ambulance service is under so much strain. 2 hours waiting to answer a call then another 5 to get a call off a dr. However ambulance service amazing,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2531 - Q1,NEAS,NEAS S&C 2531,11/01/2021,See and Convey,,1,FFT Why?,They were very prompt and curtious,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2539 - Q2,NEAS,NEAS S&C 2539,11/01/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2548 - Q1,NEAS,NEAS S&C 2548,11/01/2021,See and Convey,,3,FFT Why?,The tone of voice made by the team,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2556 - Q2,NEAS,NEAS S&C 2556,11/01/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2565 - Q1,NEAS,NEAS S&C 2565,11/01/2021,See and Convey,,2,FFT Why?,Full message did not appear to be passed on amongst professionals and attendance took longer than expected for a vulnerable single person on their own.,,4.0,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2573 - Q2,NEAS,NEAS S&C 2573,11/04/2021,See and Convey,,1,How could we improve?,Nothing. Your crew excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2582 - Q1,NEAS,NEAS S&C 2582,11/07/2021,See and Convey,,1,FFT Why?,They put me at ease as soon as they came. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2590 - Q2,NEAS,NEAS S&C 2590,11/09/2021,See and Convey,,1,How could we improve?,All satisfactory ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2599 - Q1,NEAS,NEAS S&C 2599,11/09/2021,See and Convey,,1,FFT Why?,The paramedics were so calm & helpful from the telephone assessment to taking my husband to hospital. Keeping me informed during all their emergency checks ,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2607 - Q2,NEAS,NEAS S&C 2607,11/09/2021,See and Convey,,1,How could we improve?,Spot on with everything ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2616 - Q1,NEAS,NEAS S&C 2616,11/09/2021,See and Convey,,2,FFT Why?,"The ambulance arrived quickly, and the paramedics were brilliant.",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2624 - Q2,NEAS,NEAS S&C 2624,11/09/2021,See and Convey,,3,How could we improve?,The paramedics could have reacted with a little bit more care and urgency with the information they were given ,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2633 - Q1,NEAS,NEAS S&C 2633,11/09/2021,See and Convey,,1,FFT Why?,Paramedics were fantastic. Really made my little girl feel safe ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2641 - Q2,NEAS,NEAS S&C 2641,11/09/2021,See and Convey,,2,How could we improve?,Arrival time to the patient needs to be improved,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2650 - Q1,NEAS,NEAS S&C 2650,11/09/2021,See and Convey,,1,FFT Why?,"Prompt response, good thorough check, kind and considerate",,2.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2658 - Q2,NEAS,NEAS S&C 2658,11/09/2021,See and Convey,,1,How could we improve?,No your service was excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2667 - Q1,NEAS,NEAS S&C 2667,11/09/2021,See and Convey,,1,FFT Why?,Because they were all very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2675 - Q2,NEAS,NEAS S&C 2675,11/19/2021,See and Convey,,1,How could we improve?,Nothing! ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2684 - Q1,NEAS,NEAS S&C 2684,11/29/2021,See and Convey,,1,FFT Why?,While really busy & unable to provide an ambulance the call handler was really helpful & kind,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2692 - Q2,NEAS,NEAS S&C 2692,11/30/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2701 - Q1,NEAS,NEAS S&C 2701,11/30/2021,See and Convey,,1,FFT Why?,Call and ambulance men brilliant. Just took too long to arrive.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2709 - Q2,NEAS,NEAS S&C 2709,11/30/2021,See and Convey,,2,How could we improve?,"Not for me everything was OK, as you would expect.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2718 - Q1,NEAS,NEAS S&C 2718,11/30/2021,See and Convey,,1,FFT Why?,Because the young girl said it would be half an hour and it was really less.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2726 - Q2,NEAS,NEAS S&C 2726,11/30/2021,See and Convey,,1,How could we improve?,Nothing. The care I received from the ambulance service was exceptional.You all truly deserve more recognition and better pay for the job you do. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2735 - Q1,NEAS,NEAS S&C 2735,12/03/2021,See and Convey,,1,FFT Why?,Assessment was very caring and competent.,,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2743 - Q2,NEAS,NEAS S&C 2743,12/09/2021,See and Convey,,3,How could we improve?,Ambulance bed was like freezing ice and journey of 30 mins was not good  either ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,
+NEAS S&C 2752 - Q1,NEAS,NEAS S&C 2752,12/09/2021,See and Convey,,2,FFT Why?,"Have used service  3 times in probably  last three months.  first 2 times your people were fantastic. But unfortunately last time they were more than a little incompetent. They could not insert iv needleto provide pain relief, said they were  hitting  valves in my hand. Struggled  to lift me on stretcher with one of them nearly  more in need of ambulance  than me.",,3.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2760 - Q2,NEAS,NEAS S&C 2760,12/09/2021,See and Convey,,2,How could we improve?,"Explain at the very beginning of the call that the operator has to ask a number of, what may seem unrelated, questions to determine the care and attention required. And reassure the caller that the ambulance service are doing everything they can to process the call as quickly as possible. I understand the need to “weed out” situations that do not require an ambulance, but it adds to the stress when you don’t even know if you are being treated seriously.",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2769 - Q1,NEAS,NEAS S&C 2769,12/09/2021,See and Convey,,1,FFT Why?,Polite and exceptionally helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2777 - Q2,NEAS,NEAS S&C 2777,12/09/2021,See and Convey,,1,How could we improve?,Nothing they were very reassuring ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2786 - Q1,NEAS,NEAS S&C 2786,12/09/2021,See and Convey,,1,FFT Why?,"The crew were very professional, courteous and most importantly friendly. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2794 - Q2,NEAS,NEAS S&C 2794,12/09/2021,See and Convey,,1,How could we improve?,Can't think of anything ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2803 - Q1,NEAS,NEAS S&C 2803,12/09/2021,See and Convey,,3,FFT Why?,Waited for hours,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2811 - Q2,NEAS,NEAS S&C 2811,12/09/2021,See and Convey,,1,How could we improve?,Nothing I can think of.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2820 - Q1,NEAS,NEAS S&C 2820,12/09/2021,See and Convey,,1,FFT Why?,"Both paramedics that attended to me, from rainton meadows were very kind and assisted and assured me every step. Were very friendly and were amazing with my puppy. Many thanks to them both. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2828 - Q2,NEAS,NEAS S&C 2828,12/09/2021,See and Convey,,1,How could we improve?,Nothing I can think of,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2837 - Q1,NEAS,NEAS S&C 2837,12/09/2021,See and Convey,,2,FFT Why?,Due to the demand of ambulances they were late getting to me I had full left hand side parylasys,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2845 - Q2,NEAS,NEAS S&C 2845,12/09/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2854 - Q1,NEAS,NEAS S&C 2854,12/09/2021,See and Convey,,1,FFT Why?,First time using the service and the assistance was excellent,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2862 - Q2,NEAS,NEAS S&C 2862,12/09/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2871 - Q1,NEAS,NEAS S&C 2871,12/10/2021,See and Convey,,2,FFT Why?,Very professional ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2879 - Q2,NEAS,NEAS S&C 2879,12/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2888 - Q1,NEAS,NEAS S&C 2888,12/10/2021,See and Convey,,1,FFT Why?,The paramedics deserve recognition for their care and attention at the house when I called the ambulance,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2896 - Q2,NEAS,NEAS S&C 2896,12/10/2021,See and Convey,,1,How could we improve?,None ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2905 - Q1,NEAS,NEAS S&C 2905,12/10/2021,See and Convey,,5,FFT Why?,Called doctor waited over 2 hours doctor calls ambulance waiting over 4 hours. Patient in extreme pain and discomfort. No updates so distressing to say the least !,,5.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2913 - Q2,NEAS,NEAS S&C 2913,12/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2922 - Q1,NEAS,NEAS S&C 2922,12/10/2021,See and Convey,,1,FFT Why?,Although had to wait over 2 hrs I had chase up calls during to check The crew were pretty much fantastic witj my care as soon as they turned up,,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2930 - Q2,NEAS,NEAS S&C 2930,12/10/2021,See and Convey,,1,How could we improve?,Nothing else could have been done ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2939 - Q1,NEAS,NEAS S&C 2939,12/10/2021,See and Convey,,1,FFT Why?,Very responsive ,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2947 - Q2,NEAS,NEAS S&C 2947,12/10/2021,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2956 - Q1,NEAS,NEAS S&C 2956,12/10/2021,See and Convey,,2,FFT Why?,It took a second call to finally get through to an operator As my dad was taken to hospital it was clearly an emergency - he died 36 hours later However when the emergency paramedics arrived they were brilliant ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2964 - Q2,NEAS,NEAS S&C 2964,12/10/2021,See and Convey,,1,How could we improve?,Nothing .,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2973 - Q1,NEAS,NEAS S&C 2973,12/10/2021,See and Convey,,1,FFT Why?,Paramedics were very knowledgeable and kept us all calm  ,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2981 - Q2,NEAS,NEAS S&C 2981,12/10/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2990 - Q1,NEAS,NEAS S&C 2990,12/10/2021,See and Convey,,3,FFT Why?,"Took 10 mins to actually get through to someone on 999 which I understand lines can be busy, but whilst first ringing and they ask for which service they didn't hang up in background so heard there conversation and laughing whilst on the line ",,4.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2998 - Q2,NEAS,NEAS S&C 2998,12/10/2021,See and Convey,,3,How could we improve?,Should have been told honestly how long the ambulance may have been expected to arrive ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3007 - Q1,NEAS,NEAS S&C 3007,12/14/2021,See and Convey,,1,FFT Why?,"The lady on the phone was understanding, helpful and gave us a lot of info and freindly and caring this heled my mum",,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3015 - Q2,NEAS,NEAS S&C 3015,12/22/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3024 - Q1,NEAS,NEAS S&C 3024,12/30/2021,See and Convey,,1,FFT Why?,"The 2 paramedics that attended my call were exceptional , very professional & caring , ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3032 - Q2,NEAS,NEAS S&C 3032,12/31/2021,See and Convey,,1,How could we improve?,Another time it was impossible to get an ambulance because there were none available.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3041 - Q1,NEAS,NEAS S&C 3041,12/31/2021,See and Convey,,1,FFT Why?,Kind staff and were careful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3049 - Q2,NEAS,NEAS S&C 3049,12/31/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3058 - Q1,NEAS,NEAS S&C 3058,12/31/2021,See and Convey,,1,FFT Why?,"Saved me from serious health issues, heart failure.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 3066 - Q2,NEAS,NEAS S&C 3066,12/31/2021,See and Convey,,1,How could we improve?,"Just the waiting times for them to arrive, especially when coming home from hospital when I waited all day till after 7 o'clock in the evening, but I understand all services are stretched at this time.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3075 - Q1,NEAS,NEAS S&C 3075,12/31/2021,See and Convey,,1,FFT Why?,The person on the phone was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3083 - Q2,NEAS,NEAS S&C 3083,01/04/2022,See and Convey,,3,How could we improve?,Pay for taxi service like before if there isn't enough ambulance's available,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3092 - Q1,NEAS,NEAS S&C 3092,1/14/2022,See and Convey,,2,FFT Why?,Living in a fairly remote rural area it can take time for the ambulance to arrive obviously depending on its previous location but in this case the response time was good.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3100 - Q2,NEAS,NEAS S&C 3100,1/18/2022,See and Convey,,1,How could we improve?,Nothing the crew were absolutely amazing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3109 - Q1,NEAS,NEAS S&C 3109,1/18/2022,See and Convey,,1,FFT Why?,The staff were friendly and helpful. Very supporting and quick in action. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3117 - Q2,NEAS,NEAS S&C 3117,1/18/2022,See and Convey,,1,How could we improve?,Nothing they weee brill,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3126 - Q1,NEAS,NEAS S&C 3126,1/18/2022,See and Convey,,1,FFT Why?,Efficient effective and most professional ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3134 - Q2,NEAS,NEAS S&C 3134,1/18/2022,See and Convey,,1,How could we improve?,Nothing .,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3143 - Q1,NEAS,NEAS S&C 3143,1/18/2022,See and Convey,,1,FFT Why?,The caller was vey good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3151 - Q2,NEAS,NEAS S&C 3151,1/18/2022,See and Convey,,1,How could we improve?,Can't think of any,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3160 - Q1,NEAS,NEAS S&C 3160,1/18/2022,See and Convey,,1,FFT Why?,"The paramedic arrived within 25 minutes and assessed my wife. He then transported her to A&E at North Tees Hospital. The speed of the response and the paramedics approach was excellent. During my initial 999 call the call handler told me that the service was busy and an ambulance could take up to 90 minutes to respond, so the speed of the service was a huge relief",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3168 - Q2,NEAS,NEAS S&C 3168,1/18/2022,See and Convey,,1,How could we improve?,"I need help with my bills, I’m classed as vulnerable and would like some help.",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3177 - Q1,NEAS,NEAS S&C 3177,1/18/2022,See and Convey,,1,FFT Why?,Made me feel safe in their hands,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3185 - Q2,NEAS,NEAS S&C 3185,1/22/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3194 - Q1,NEAS,NEAS S&C 3194,1/27/2022,See and Convey,,1,FFT Why?,The response time was so fast. The team made sure everything was perfectly fine before leaving. They were professional and friendly. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3202 - Q2,NEAS,NEAS S&C 3202,1/28/2022,See and Convey,,1,How could we improve?,You  could  not  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3211 - Q1,NEAS,NEAS S&C 3211,1/28/2022,See and Convey,,1,FFT Why?,"The call handler was very good keeping us calm and giving instructions in an awful situation.The ambulance crew 2 gentlemen were brilliant with my little boy I can’t thank them enough. They were here so very quickly, did what they had to at the home and got us to hospital ASAP in the most awful situation. They kept myself calm reassuring me and there care and compassion was brilliant. I will forever be thankful to them! A service I couldn’t fault!",,1.0,,,,1.0,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3219 - Q2,NEAS,NEAS S&C 3219,1/28/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3228 - Q1,NEAS,NEAS S&C 3228,1/28/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3236 - Q2,NEAS,NEAS S&C 3236,1/28/2022,See and Convey,,1,How could we improve?,"Nothing really was ,all good",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3245 - Q1,NEAS,NEAS S&C 3245,1/28/2022,See and Convey,,1,FFT Why?,Fast response ambulance paramedics introduced themselves very professional ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3253 - Q2,NEAS,NEAS S&C 3253,1/28/2022,See and Convey,,1,How could we improve?,"Arrived within the time limits given by the nhs, but in circumstances other people had 25 minutes was good . Apart from that  great job done. My husband was in surge with in 2 hours of him having the stroke",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3262 - Q1,NEAS,NEAS S&C 3262,1/28/2022,See and Convey,,1,FFT Why?,Although told the ambulance could take up to 60 minutes to arrive it was actually here in 10. The crew were reassuring and kept me informed of what was happening ,,2.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3270 - Q2,NEAS,NEAS S&C 3270,1/29/2022,See and Convey,,1,How could we improve?,111 is not fit for purpose.....,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS S&C 3279 - Q1,NEAS,NEAS S&C 3279,1/31/2022,See and Convey,,1,FFT Why?,Very good. 3 ladies worked as team.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3287 - Q2,NEAS,NEAS S&C 3287,1/31/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3296 - Q1,NEAS,NEAS S&C 3296,1/31/2022,See and Convey,,1,FFT Why?,Use…..,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3304 - Q2,NEAS,NEAS S&C 3304,1/31/2022,See and Convey,,4,How could we improve?,"Managed to get an ambulance to come and get the patient. We waited over 3 hours. 2nd time. [6. The last time you used the service, for how long, if at all, did you need to wait for the ambulance to reach you from the time the ambulance was called for you?] written: An ambulance didn't come last time. [8. The length of time it took for the ambulance to reach you] Ticked - Very poor, written: The ambulance didn't come 1st time.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3313 - Q1,NEAS,NEAS S&C 3313,1/31/2022,See and Convey,,3,FFT Why?,Doctor would not visit and told us to use ambulance.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3321 - Q2,NEAS,NEAS S&C 3321,1/31/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3330 - Q1,NEAS,NEAS S&C 3330,02/02/2022,See and Convey,,1,FFT Why?,I always receive an amazing response from the 999 service. They help me remain calm at a time when I at at my most distressed,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3338 - Q2,NEAS,NEAS S&C 3338,02/10/2022,See and Convey,,1,How could we improve?,Nothing they were fantastic ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3347 - Q1,NEAS,NEAS S&C 3347,02/10/2022,See and Convey,,1,FFT Why?,Very nice when answering  telephone ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3355 - Q2,NEAS,NEAS S&C 3355,02/10/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3364 - Q1,NEAS,NEAS S&C 3364,02/10/2022,See and Convey,,1,FFT Why?,"Ambulance staff were friendly, official, caring and very professional. It can be daunting in such moments and I felt completely at ease and without fear. The journey was quite uncomfortable. That’s all. ",,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3372 - Q2,NEAS,NEAS S&C 3372,02/10/2022,See and Convey,,1,How could we improve?,Expertly treated,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3381 - Q1,NEAS,NEAS S&C 3381,02/10/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3389 - Q2,NEAS,NEAS S&C 3389,02/10/2022,See and Convey,,1,How could we improve?,None ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3398 - Q1,NEAS,NEAS S&C 3398,02/10/2022,See and Convey,,1,FFT Why?,Very distressing time for the family the crew were amazing took there time and helped all the family come to terms with tmwhat was happening,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3406 - Q2,NEAS,NEAS S&C 3406,02/10/2022,See and Convey,,1,How could we improve?,Not try to dismiss our use of thermometer or oxy meter. I’ve used it for nigh on 8 years and they’ve done the job! I don’t just accept the first reading they give. Our older son has had asthma too and we have a good idea of which way they’re going. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3415 - Q1,NEAS,NEAS S&C 3415,02/12/2022,See and Convey,,5,FFT Why?,"For the first time in my life of 68 years an ambulance was called on my behalf. I fell awkwardly from my bike resulting in a fracture and dislocation of my ankle. The projected time of an ambulance was 2 hours. At that time I was lying in cold conditions on a cycle path in an urban area of Newcastle. The  ongoing pain from this event was almost too much to bear. 1 hr 20 mins later an ambulance arrived by which time, without pain relief, I was  exhausted and in very poor shape. Bad triage !! 😡",,5.0,,,,,,,,,,,,,,,,,1.0,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3423 - Q2,NEAS,NEAS S&C 3423,2/17/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3432 - Q1,NEAS,NEAS S&C 3432,2/18/2022,See and Convey,,1,FFT Why?,The arrived 10 minutes after I called ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3440 - Q2,NEAS,NEAS S&C 3440,2/18/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3449 - Q1,NEAS,NEAS S&C 3449,2/18/2022,See and Convey,,1,FFT Why?,The paramedics were prompt. The information recieved via phone call was efficient and useful.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3457 - Q2,NEAS,NEAS S&C 3457,2/18/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3466 - Q1,NEAS,NEAS S&C 3466,2/18/2022,See and Convey,,1,FFT Why?,It was with us within 15 minutes and the two girls were magnificent.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3474 - Q2,NEAS,NEAS S&C 3474,2/18/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3483 - Q1,NEAS,NEAS S&C 3483,2/18/2022,See and Convey,,1,FFT Why?,"Caring, professional care",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3491 - Q2,NEAS,NEAS S&C 3491,2/18/2022,See and Convey,,1,How could we improve?,Nothing exceptional treatment ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3500 - Q1,NEAS,NEAS S&C 3500,2/18/2022,See and Convey,,1,FFT Why?,the medics were absolutely on top form such lovely people and they got the patient were they needed to be and saved her life ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NEAS S&C 3508 - Q2,NEAS,NEAS S&C 3508,2/18/2022,See and Convey,,1,How could we improve?,I don't think anything could have been done any better,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3517 - Q1,NEAS,NEAS S&C 3517,2/18/2022,See and Convey,,3,FFT Why?,My neighbour called 999 on my behalf. He asked me all the questions that were asked but I never felt any reassurance ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3525 - Q2,NEAS,NEAS S&C 3525,2/24/2022,See and Convey,,2,How could we improve?,Arrive quicker ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3534 - Q1,NEAS,NEAS S&C 3534,2/28/2022,See and Convey,,1,FFT Why?,"Very polite, courteous and knowledge for a quick diagnosis.",,1.0,,,,1.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3542 - Q2,NEAS,NEAS S&C 3542,2/28/2022,See and Convey,,5,How could we improve?,"If the Dr is going to ask for OBS such as respiratory rate, then she needs to believe what she is told. Our OBS were the same as the paramedics [unreadable ?could be OB6 or 086]",,4.0,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3551 - Q1,NEAS,NEAS S&C 3551,2/28/2022,See and Convey,,1,FFT Why?,Staff were caring and careful. Couldn't be more attentive.,,2.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3559 - Q2,NEAS,NEAS S&C 3559,2/28/2022,See and Convey,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3568 - Q1,NEAS,NEAS S&C 3568,03/04/2022,See and Convey,,1,FFT Why?,Very quick to respond...very kind and curious and explained what and why they were doing things.. putting my mind at rest ,,1.0,,,,1.0,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3576 - Q2,NEAS,NEAS S&C 3576,03/08/2022,See and Convey,,5,How could we improve?,"Understood the call better as upon arrival in hospital, i was put under immediate observation and advised the ambulance service should have attended.",,4.0,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3585 - Q1,NEAS,NEAS S&C 3585,03/08/2022,See and Convey,,2,FFT Why?,"I have called 999 twice in the past month. The first time was a NEAS ambulance and they were brilliant, very caring and showed genuine concern at 4am for my husband. I phoned again last week and a contracted ambulance was sent. They appeared very uncaring, my husband was struggling for breath and they just kept telling him to get up on the sofa and sit back. They even refused to take his medication (inhalers) with them??? ",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3593 - Q2,NEAS,NEAS S&C 3593,03/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3602 - Q1,NEAS,NEAS S&C 3602,03/08/2022,See and Convey,,3,FFT Why?,Waiting time,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3610 - Q2,NEAS,NEAS S&C 3610,03/08/2022,See and Convey,,1,How could we improve?,"Understandably delay's can not be avoided, however I had a recent MI and had a stent. I was presenting cardiac symptoms similar to previous MI which prompted the call and it was a bit daunting the time it took for ambulance to arrive.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3619 - Q1,NEAS,NEAS S&C 3619,03/08/2022,See and Convey,,2,FFT Why?,"really helpful did the job they do best got to hospital, they were genuine made me feel relaxed,",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3627 - Q2,NEAS,NEAS S&C 3627,03/08/2022,See and Convey,,2,How could we improve?,Improve arrival time. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3636 - Q1,NEAS,NEAS S&C 3636,03/08/2022,See and Convey,,1,FFT Why?,"Very professional, patient and understanding ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3644 - Q2,NEAS,NEAS S&C 3644,03/08/2022,See and Convey,,1,How could we improve?,Nothing really,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3653 - Q1,NEAS,NEAS S&C 3653,03/09/2022,See and Convey,,1,FFT Why?,Knowledgeable Ambulance crew and very polite ,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3661 - Q2,NEAS,NEAS S&C 3661,03/09/2022,See and Convey,,1,How could we improve?,The overall service was good. Slow transfer to hospital and abrupt call handler. ,,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3670 - Q1,NEAS,NEAS S&C 3670,03/09/2022,See and Convey,,1,FFT Why?,From the moment the paramedics arrived I felt at ease and they me very comfortable and asked me the appropriate questions ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3678 - Q2,NEAS,NEAS S&C 3678,03/09/2022,See and Convey,,1,How could we improve?,Nothing was excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3687 - Q1,NEAS,NEAS S&C 3687,03/09/2022,See and Convey,,2,FFT Why?,Ambulance crew fab caller handler not so great ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0
+NEAS S&C 3695 - Q2,NEAS,NEAS S&C 3695,03/09/2022,See and Convey,,2,How could we improve?,More moving & handling training for community responders & more empathy ,,4.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3704 - Q1,NEAS,NEAS S&C 3704,03/09/2022,See and Convey,,1,FFT Why?,"When they realised my situation they quickly increased the urgency of their response, called the fire service to gain access to the house and dealt carefully and and quickly to get me to hospital without delay. ",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3712 - Q2,NEAS,NEAS S&C 3712,03/09/2022,See and Convey,,2,How could we improve?,"I understand the call taker has a script to go by, but the customer was a stranger to me and i could not answer the questions correctly but they didnt seem to listern to what i was trying to tell them. The next question i didnt attend a hospital",,4.0,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3721 - Q1,NEAS,NEAS S&C 3721,03/09/2022,See and Convey,,1,FFT Why?,"Paramedics fantastic from start to finish, professional and approachable ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3729 - Q2,NEAS,NEAS S&C 3729,3/14/2022,See and Convey,,1,How could we improve?,The only downside was the time we waited for the ambulance to arrive. Just over an hour.It’s not the fault of the crew.Shift changeover as well. Possibly stagger change overs,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3738 - Q1,NEAS,NEAS S&C 3738,3/18/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3746 - Q2,NEAS,NEAS S&C 3746,3/18/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3755 - Q1,NEAS,NEAS S&C 3755,3/18/2022,See and Convey,,1,FFT Why?,Paramedics turned up in 10 minutes and treated me  on the spot. Couldn’t have asked for better care. Thank you. ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3763 - Q2,NEAS,NEAS S&C 3763,3/18/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3772 - Q1,NEAS,NEAS S&C 3772,3/18/2022,See and Convey,,1,FFT Why?,"Came quickly, met needs of patient quickly.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3780 - Q2,NEAS,NEAS S&C 3780,3/18/2022,See and Convey,,1,How could we improve?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3789 - Q1,NEAS,NEAS S&C 3789,3/18/2022,See and Convey,,1,FFT Why?,The service was superb from beginning to end,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3797 - Q2,NEAS,NEAS S&C 3797,3/18/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3806 - Q1,NEAS,NEAS S&C 3806,3/20/2022,See and Convey,,1,FFT Why?,very prompt service  paramedic was very understanding. covid safe in approach to service. ,,2.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3814 - Q2,NEAS,NEAS S&C 3814,3/25/2022,See and Convey,,1,How could we improve?,Speed the ambulance time up ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3823 - Q1,NEAS,NEAS S&C 3823,3/25/2022,See and Convey,,1,FFT Why?,I could not wish for a better service ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3831 - Q2,NEAS,NEAS S&C 3831,3/25/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3840 - Q1,NEAS,NEAS S&C 3840,3/25/2022,See and Convey,,1,FFT Why?,Received very good care from the ambulance staff,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3848 - Q2,NEAS,NEAS S&C 3848,3/25/2022,See and Convey,,1,How could we improve?,Be a little quicker getting to people but I understand that things a hard at the moment ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3857 - Q1,NEAS,NEAS S&C 3857,3/25/2022,See and Convey,,1,FFT Why?,An ambulance was dispatched very quickly and the paramedics were fantastic. Kept myself calm and kept my poorly little girl entertained. Can’t thank them enough for everything they did. They had a student with them she was also very lovely. Thanks again ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3865 - Q2,NEAS,NEAS S&C 3865,3/25/2022,See and Convey,,1,How could we improve?,Just keep up the good work.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3874 - Q1,NEAS,NEAS S&C 3874,3/25/2022,See and Convey,,1,FFT Why?,Service was excellent,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3882 - Q2,NEAS,NEAS S&C 3882,3/31/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3899 - Q2,NEAS,NEAS S&C 3899,3/31/2022,See and Convey,,3,How could we improve?,Arrived earlier.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3908 - Q1,NEAS,NEAS S&C 3908,3/31/2022,See and Convey,,1,FFT Why?,"Because the ambulance medics were first rate, they treated my husband with upmost care.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3916 - Q2,NEAS,NEAS S&C 3916,3/31/2022,See and Convey,,1,How could we improve?,Nothing to add very good responders and staff at call centre.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3925 - Q1,NEAS,NEAS S&C 3925,3/31/2022,See and Convey,,1,FFT Why?,"The paramedics were efficient and knowledgeable, my husband suffers with medical anxiety and they managed to calm him down and put him at ease ",,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3933 - Q2,NEAS,NEAS S&C 3933,04/07/2022,See and Convey,,2,How could we improve?,Have a larger fleet,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3942 - Q1,NEAS,NEAS S&C 3942,04/07/2022,See and Convey,,5,FFT Why?,My complaint not  with the paramedics attended but with call handlers who couldn’t reason that penis and the bladder were connected and he could tell where the pain was worst despite the fact she could hear him screaming.  Then referred to nurses unable to advance call to paramedic call handler who once was aware that my husband has terminal bowel cancer thought the answer to the problem was for me to inject him with medazalam.  My husband was admitted to hospital where he died 2 weeks later,,5.0,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3950 - Q2,NEAS,NEAS S&C 3950,04/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3959 - Q1,NEAS,NEAS S&C 3959,04/07/2022,See and Convey,,1,FFT Why?,The treatment they gave was very good and they were lovely they knew exactly what treatment he needed and that he needed to go into hospital ,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3967 - Q2,NEAS,NEAS S&C 3967,04/07/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3976 - Q1,NEAS,NEAS S&C 3976,04/07/2022,See and Convey,,1,FFT Why?,"The crew of the Ambulance were brilliant. They were friendly, very professional and did everything they could to help me. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3984 - Q2,NEAS,NEAS S&C 3984,04/07/2022,See and Convey,,1,How could we improve?,Can’t think of anything ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3993 - Q1,NEAS,NEAS S&C 3993,04/07/2022,See and Convey,,1,FFT Why?,The ambulance crew where very good at helping me not just for my condition but also where just chatting away as they worked on me  as though we had known each other for years which helped me to calm down as i was panicking ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4001 - Q2,NEAS,NEAS S&C 4001,04/08/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4010 - Q1,NEAS,NEAS S&C 4010,04/08/2022,See and Convey,,1,FFT Why?,"The 999 operator was very good, quick and just overall great. The ambulance crew were amazing very good, friendly and speedy. The service is so understaffed so to give such amazing service is brilliant ",,2.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4018 - Q2,NEAS,NEAS S&C 4018,04/08/2022,See and Convey,,2,How could we improve?,Check my records that should have helped.,,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4027 - Q1,NEAS,NEAS S&C 4027,04/08/2022,See and Convey,,1,FFT Why?,Very competent person answered my call and gave me the right information ,,2.0,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4035 - Q2,NEAS,NEAS S&C 4035,04/08/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4044 - Q1,NEAS,NEAS S&C 4044,04/08/2022,See and Convey,,1,FFT Why?,Kind and very proffecional made me feel at ease ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4052 - Q2,NEAS,NEAS S&C 4052,04/08/2022,See and Convey,,4,How could we improve?,The call handler should have listened to what I was saying about the patients condition. Waiting time for the ambulance should be appropriate to incident ,,4.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4061 - Q1,NEAS,NEAS S&C 4061,04/08/2022,See and Convey,,1,FFT Why?,Although there was a delay we were contacted to check on condition. When ambulance arrived both crew friendly & professional ,,3.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4069 - Q2,NEAS,NEAS S&C 4069,04/08/2022,See and Convey,,1,How could we improve?,I was not the person taken to hospital  but rang on behalf of an old lady who had fallen but the service was quick and the crew very comforting for the patient ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4078 - Q1,NEAS,NEAS S&C 4078,04/08/2022,See and Convey,,1,FFT Why?,I was very pleased with the care and attention given to my father after his fall..,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4086 - Q2,NEAS,NEAS S&C 4086,04/12/2022,See and Convey,,1,How could we improve?,In my case simply nothingExcept get heater fixed in the ambulance ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,
+NEAS S&C 4095 - Q1,NEAS,NEAS S&C 4095,04/12/2022,See and Convey,,1,FFT Why?,"Rang 999 and ambulance was here in 10 mins, both times.Excellent staff. Very good at their jobs. Could not fault at all ",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4103 - Q2,NEAS,NEAS S&C 4103,04/12/2022,See and Convey,,1,How could we improve?,Isn't nowt ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4112 - Q1,NEAS,NEAS S&C 4112,04/12/2022,See and Convey,,1,FFT Why?,"I was very poorly vomiting blood, nothing was stopping it and I was in a lot of pain in my stomach also ",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4120 - Q2,NEAS,NEAS S&C 4120,04/12/2022,See and Convey,,1,How could we improve?,There's nothing you could of done any better Fromm the beginning without the staff,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4129 - Q1,NEAS,NEAS S&C 4129,04/12/2022,See and Convey,,1,FFT Why?,Caring and professional people. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4137 - Q2,NEAS,NEAS S&C 4137,04/12/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4146 - Q1,NEAS,NEAS S&C 4146,04/12/2022,See and Convey,,5,FFT Why?,Took six hours to get a phone call back to then be told there was a 7 hour wait for an ambulance ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4154 - Q2,NEAS,NEAS S&C 4154,04/12/2022,See and Convey,,1,How could we improve?,They couldn’t have done anything better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4163 - Q1,NEAS,NEAS S&C 4163,04/12/2022,See and Convey,,3,FFT Why?,It took a while to get through to an actual call handler ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4171 - Q2,NEAS,NEAS S&C 4171,4/15/2022,See and Convey,,1,How could we improve?,Nothing I thought they were amazing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4180 - Q1,NEAS,NEAS S&C 4180,4/19/2022,See and Convey,,2,FFT Why?,Professional help ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4188 - Q2,NEAS,NEAS S&C 4188,4/19/2022,See and Convey,,4,How could we improve?,"The Initial call should have established an urgent need rather than an ongoing, time consuming series of calls. Speed was important and you slowed everything down ",,4.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4197 - Q1,NEAS,NEAS S&C 4197,4/19/2022,See and Convey,,2,FFT Why?,"Because the ambulance staff when they arrived were great, the phone staff information given good but the time waiting was poor ",,3.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4205 - Q2,NEAS,NEAS S&C 4205,4/19/2022,See and Convey,,2,How could we improve?,Less questionsFaster response time although I requires more funding and staff,,4.0,,,1.0,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4214 - Q1,NEAS,NEAS S&C 4214,4/19/2022,See and Convey,,5,FFT Why?,Took 4 phone calls and hours later for a response ,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4222 - Q2,NEAS,NEAS S&C 4222,4/19/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4231 - Q1,NEAS,NEAS S&C 4231,4/19/2022,See and Convey,,1,FFT Why?,Everyone involved was very nice and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4239 - Q2,NEAS,NEAS S&C 4239,4/19/2022,See and Convey,,1,How could we improve?,"Nothing really, they did enough",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4248 - Q1,NEAS,NEAS S&C 4248,4/19/2022,See and Convey,,1,FFT Why?,All very professional kind and thoughtful,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4256 - Q2,NEAS,NEAS S&C 4256,4/23/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4265 - Q1,NEAS,NEAS S&C 4265,4/26/2022,See and Convey,,2,FFT Why?,Fairly quick response. Paramedics were kind and respectful. A second call because of an additional concern was also dealt with professionally and helpfully. ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4273 - Q2,NEAS,NEAS S&C 4273,4/26/2022,See and Convey,,1,How could we improve?,"N/A. Please tell the Government to give you more people, more pay and more resources!",,4.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4282 - Q1,NEAS,NEAS S&C 4282,4/26/2022,See and Convey,,1,FFT Why?,Brilliant Paramedics. So caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4290 - Q2,NEAS,NEAS S&C 4290,4/26/2022,See and Convey,,2,How could we improve?,Cant think of anything ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4299 - Q1,NEAS,NEAS S&C 4299,4/26/2022,See and Convey,,1,FFT Why?,"Paramedics very able, efficient and sympathetic ",,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4307 - Q2,NEAS,NEAS S&C 4307,4/26/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4316 - Q1,NEAS,NEAS S&C 4316,4/26/2022,See and Convey,,1,FFT Why?,They responders were very quick and efficient but we're also really friendly and never made the elderly patient feel rushed.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4324 - Q2,NEAS,NEAS S&C 4324,4/26/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4333 - Q1,NEAS,NEAS S&C 4333,4/26/2022,See and Convey,,1,FFT Why?,The paramedics were very professional friendly and really nice people 10 out of 10 from me ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4341 - Q2,NEAS,NEAS S&C 4341,4/26/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4350 - Q1,NEAS,NEAS S&C 4350,4/26/2022,See and Convey,,5,FFT Why?,I understand that they are busy but the male paramedic was trying to tell my mother in-law she had trapped wind and wasn't going to take her to hospital I had to tell him that she wouldn't ask for an ambulance if she didn't need one he kept saying he would give her pain relief and she could stay at home my mother in-law had a twisted bowel and needed 2 operations to fix it ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4358 - Q2,NEAS,NEAS S&C 4358,4/30/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4367 - Q1,NEAS,NEAS S&C 4367,05/02/2022,See and Convey,,1,FFT Why?,I felt safe and reassured.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4375 - Q2,NEAS,NEAS S&C 4375,05/03/2022,See and Convey,,1,How could we improve?,Everything was really good couldn’t fault anything ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4384 - Q1,NEAS,NEAS S&C 4384,05/03/2022,See and Convey,,1,FFT Why?,"Kept me informed when ambulance was delayed.staff that came were excellent  in their approach and manner with my brother,explaining what they were doing ",,2.0,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4392 - Q2,NEAS,NEAS S&C 4392,05/03/2022,See and Convey,,1,How could we improve?,I cannot think of anything that could have been better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4401 - Q1,NEAS,NEAS S&C 4401,05/03/2022,See and Convey,,1,FFT Why?,"They had a professional, friendly support attitude and genuinely cared about my well-being.I’m forever grateful.Thank you ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4409 - Q2,NEAS,NEAS S&C 4409,05/03/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4418 - Q1,NEAS,NEAS S&C 4418,05/03/2022,See and Convey,,2,FFT Why?,People who attended where very friendly and helpful and helped put my kid at ease about what was happening with me ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4426 - Q2,NEAS,NEAS S&C 4426,05/03/2022,See and Convey,,1,How could we improve?,I am aware things can always be improved but on this occasion cannot think of anything ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4435 - Q1,NEAS,NEAS S&C 4435,05/03/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4443 - Q2,NEAS,NEAS S&C 4443,05/03/2022,See and Convey,,1,How could we improve?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4452 - Q1,NEAS,NEAS S&C 4452,05/03/2022,See and Convey,,2,FFT Why?,I was asked a question about the volume of blood that I found difficult to answer.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4460 - Q2,NEAS,NEAS S&C 4460,05/05/2022,See and Convey,,1,How could we improve?,Nothing everything was top quality. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4469 - Q1,NEAS,NEAS S&C 4469,05/10/2022,See and Convey,,1,FFT Why?,"The ambulance arrived quickly, the staff were very clear in what was happening and gave advice. The staff seemed very caring and compassionate. ",,2.0,,,,1.0,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4477 - Q2,NEAS,NEAS S&C 4477,05/10/2022,See and Convey,,1,How could we improve?,Everything was spot on.  No need for anything better,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4486 - Q1,NEAS,NEAS S&C 4486,05/10/2022,See and Convey,,1,FFT Why?,Really helpful from the first phone call,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4494 - Q2,NEAS,NEAS S&C 4494,05/10/2022,See and Convey,,2,How could we improve?,Got there quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4503 - Q1,NEAS,NEAS S&C 4503,05/10/2022,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4511 - Q2,NEAS,NEAS S&C 4511,05/10/2022,See and Convey,,1,How could we improve?,Everything you done was great ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4520 - Q1,NEAS,NEAS S&C 4520,05/10/2022,See and Convey,,1,FFT Why?,Many thanks All my respect for those people 💯 🙌 🙏 👏 ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4528 - Q2,NEAS,NEAS S&C 4528,05/10/2022,See and Convey,,5,How could we improve?,Not made you feel uncomfortable in your own home. Listen to what the patient is saying and stop thinking you know it all.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4537 - Q1,NEAS,NEAS S&C 4537,05/10/2022,See and Convey,,1,FFT Why?,"The team were very helpful and caring for my daughter, really impressed.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4545 - Q2,NEAS,NEAS S&C 4545,5/17/2022,See and Convey,,1,How could we improve?,In my opinion nothing we didn't go to hospital as mam cant go,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4554 - Q1,NEAS,NEAS S&C 4554,5/17/2022,See and Convey,,1,FFT Why?,Very professional service,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4562 - Q2,NEAS,NEAS S&C 4562,5/17/2022,See and Convey,,1,How could we improve?,"Even though prompt arrival, there could have been improvements",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4571 - Q1,NEAS,NEAS S&C 4571,5/17/2022,See and Convey,,1,FFT Why?,The 3 paramedics were exceptional in their job of treating me and talking to me throughout .,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4579 - Q2,NEAS,NEAS S&C 4579,5/17/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4588 - Q1,NEAS,NEAS S&C 4588,5/17/2022,See and Convey,,1,FFT Why?,Very efficient and prompt. ,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4596 - Q2,NEAS,NEAS S&C 4596,5/17/2022,See and Convey,,1,How could we improve?,Nothing. Well sorted,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4605 - Q1,NEAS,NEAS S&C 4605,5/17/2022,See and Convey,,1,FFT Why?,I have had some lovely people look after and literally save my life I carnt thank them enough. But unfortunately I have had a few that havnt been very nice but thankfully not very often ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0
+NEAS S&C 4613 - Q2,NEAS,NEAS S&C 4613,5/24/2022,See and Convey,,5,How could we improve?,Provide faster service ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4622 - Q1,NEAS,NEAS S&C 4622,5/24/2022,See and Convey,,2,FFT Why?,Quick response Lost a better score because one of the paramedics was patronising ,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4630 - Q2,NEAS,NEAS S&C 4630,5/24/2022,See and Convey,,1,How could we improve?,I can't think of anything else the crew could've done.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4639 - Q1,NEAS,NEAS S&C 4639,5/24/2022,See and Convey,,3,FFT Why?,Took 90 mins to arrive and another 2 hours wait in a queue at the hospital. The paramedics were excellent though,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4647 - Q2,NEAS,NEAS S&C 4647,5/24/2022,See and Convey,,1,How could we improve?,Satisfied with service,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4656 - Q1,NEAS,NEAS S&C 4656,5/24/2022,See and Convey,,2,FFT Why?,Ambulance service was really good came quick and were listened to what was wrong and were friendly took there time to get dad off the floor as he was in so much pain with his hip ,,2.0,,,,1.0,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4664 - Q2,NEAS,NEAS S&C 4664,5/24/2022,See and Convey,,1,How could we improve?,Can't think of anything ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4673 - Q1,NEAS,NEAS S&C 4673,5/24/2022,See and Convey,,1,FFT Why?,Responded very quickly and arrived within half an hour.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4681 - Q2,NEAS,NEAS S&C 4681,5/24/2022,See and Convey,,2,How could we improve?,Listened to the senior carer more who was trying to explain the ladies normal behaviour,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4690 - Q1,NEAS,NEAS S&C 4690,5/24/2022,See and Convey,,3,FFT Why?,2.5 hour wait time in blue light situation ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4698 - Q2,NEAS,NEAS S&C 4698,5/24/2022,See and Convey,,3,How could we improve?,The overall experience was God just the wait was bad. Quicker response would be better. But I am aware of the difficulties you must have.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4707 - Q1,NEAS,NEAS S&C 4707,5/25/2022,See and Convey,,1,FFT Why?,"I was attended by well trained, polite staff who listened well and asked appropriate questions.",,2.0,,,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4715 - Q2,NEAS,NEAS S&C 4715,5/31/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4724 - Q1,NEAS,NEAS S&C 4724,5/31/2022,See and Convey,,1,FFT Why?,Crew polite [unreadable] started examination immediately.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4732 - Q2,NEAS,NEAS S&C 4732,5/31/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4741 - Q1,NEAS,NEAS S&C 4741,5/31/2022,See and Convey,,1,FFT Why?,Fast efficient service.,,2.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4749 - Q2,NEAS,NEAS S&C 4749,5/31/2022,See and Convey,,6,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4758 - Q1,NEAS,NEAS S&C 4758,5/31/2022,See and Convey,,3,FFT Why?,Ambulance service very good but waiting time very poor.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4766 - Q2,NEAS,NEAS S&C 4766,5/31/2022,See and Convey,,1,How could we improve?,Everything was excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4775 - Q1,NEAS,NEAS S&C 4775,5/31/2022,See and Convey,,1,FFT Why?,"Quick response, considerate crew, thorough, friendly, and helpful.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4783 - Q2,NEAS,NEAS S&C 4783,5/31/2022,See and Convey,,1,How could we improve?,In my opinion they done everything right.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4792 - Q1,NEAS,NEAS S&C 4792,5/31/2022,See and Convey,,1,FFT Why?,Responded very quick and looked after me very well.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4800 - Q2,NEAS,NEAS S&C 4800,5/31/2022,See and Convey,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4809 - Q1,NEAS,NEAS S&C 4809,5/31/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4817 - Q2,NEAS,NEAS S&C 4817,5/31/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4826 - Q1,NEAS,NEAS S&C 4826,5/31/2022,See and Convey,,2,FFT Why?,Overall the staff were very good my only concern was the time it took for the ambulance to arrive it was poor at 45 minutes for a heart problem ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4834 - Q2,NEAS,NEAS S&C 4834,5/31/2022,See and Convey,,1,How could we improve?,Nothing  excellent service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4843 - Q1,NEAS,NEAS S&C 4843,5/31/2022,See and Convey,,1,FFT Why?,The ambulance arrived within 1/2 an hour and the two paramedics were excellent ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4851 - Q2,NEAS,NEAS S&C 4851,5/31/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4860 - Q1,NEAS,NEAS S&C 4860,5/31/2022,See and Convey,,3,FFT Why?,"Phoned ambulance 16.00hrs arrived the next day , was also phoned 3am to say it has been despached , never came? No phone call to say why.",,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4868 - Q2,NEAS,NEAS S&C 4868,5/31/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4877 - Q1,NEAS,NEAS S&C 4877,5/31/2022,See and Convey,,1,FFT Why?,Very quick and paramedic was lovely ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4885 - Q2,NEAS,NEAS S&C 4885,5/31/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4894 - Q1,NEAS,NEAS S&C 4894,06/07/2022,See and Convey,,1,FFT Why?,"The staff were friendly, professional and reassuring. They kept me informed at all times what was happening.",,2.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4902 - Q2,NEAS,NEAS S&C 4902,06/07/2022,See and Convey,,2,How could we improve?,Ok,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4911 - Q1,NEAS,NEAS S&C 4911,06/07/2022,See and Convey,,1,FFT Why?,Very good communication and friendly ,,2.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4919 - Q2,NEAS,NEAS S&C 4919,06/07/2022,See and Convey,,1,How could we improve?,Can’t think of anything.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4928 - Q1,NEAS,NEAS S&C 4928,06/07/2022,See and Convey,,1,FFT Why?,Speed of arrival as were advised by 999 call operator arrival time could be long wait ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4936 - Q2,NEAS,NEAS S&C 4936,06/07/2022,See and Convey,,1,How could we improve?,All good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4945 - Q1,NEAS,NEAS S&C 4945,06/07/2022,See and Convey,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4953 - Q2,NEAS,NEAS S&C 4953,06/07/2022,See and Convey,,1,How could we improve?,At the time we needed the service there was nothing different we could suggest we were very grateful they arrived when they did and were helpful and professional ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4962 - Q1,NEAS,NEAS S&C 4962,06/07/2022,See and Convey,,1,FFT Why?,Looked after by ambulance crew,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4970 - Q2,NEAS,NEAS S&C 4970,06/07/2022,See and Convey,,1,How could we improve?,Nothing !,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4979 - Q1,NEAS,NEAS S&C 4979,06/12/2022,See and Convey,,1,FFT Why?,"Paramedics were fast, calm and very efficient. I was in considerable pain from an accident, and very scared about not being able to move or breathe properly. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4987 - Q2,NEAS,NEAS S&C 4987,6/14/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4996 - Q1,NEAS,NEAS S&C 4996,6/14/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5004 - Q2,NEAS,NEAS S&C 5004,6/14/2022,See and Convey,,1,How could we improve?,No they were very helpful and again very polite ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5013 - Q1,NEAS,NEAS S&C 5013,6/14/2022,See and Convey,,2,FFT Why?,Wait time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5021 - Q2,NEAS,NEAS S&C 5021,6/14/2022,See and Convey,,1,How could we improve?,There was nothing wrong with the service everyone was very professional ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5030 - Q1,NEAS,NEAS S&C 5030,6/14/2022,See and Convey,,1,FFT Why?,"Operator was polite, spoke clearly and was quick to react",,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5038 - Q2,NEAS,NEAS S&C 5038,6/14/2022,See and Convey,,1,How could we improve?,Nothing the paramedic was kind and the ambulance drivers really supportive. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5047 - Q1,NEAS,NEAS S&C 5047,6/14/2022,See and Convey,,1,FFT Why?,Very quick response. Amazing professional super caring crew.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5055 - Q2,NEAS,NEAS S&C 5055,6/21/2022,See and Convey,,1,How could we improve?,"There was nothing that could have been done better, can’t praise them enough. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5064 - Q1,NEAS,NEAS S&C 5064,6/21/2022,See and Convey,,1,FFT Why?,The paramedics were very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5072 - Q2,NEAS,NEAS S&C 5072,6/21/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5081 - Q1,NEAS,NEAS S&C 5081,6/21/2022,See and Convey,,1,FFT Why?,Very efficient and considerate,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5089 - Q2,NEAS,NEAS S&C 5089,6/21/2022,See and Convey,,1,How could we improve?,Can't think of anything ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5098 - Q1,NEAS,NEAS S&C 5098,6/21/2022,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5106 - Q2,NEAS,NEAS S&C 5106,6/21/2022,See and Convey,,1,How could we improve?,There was 3 paramedics and not 1 showed any empathy towards the patient,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5115 - Q1,NEAS,NEAS S&C 5115,6/21/2022,See and Convey,,1,FFT Why?,The paramedics who came to the house were so lovely although dad was abit disorientated and abit abrupt they calmed the situation and they were cracking some funnies to reassure him they can help him ect then when dad deteriated rapidly they were so calm and called for back up and them that came too were also the same. In resus they were all lovely too. I'm so grateful for everyone that night that was involved. I thank you so much from the bottom of my heart ❤️ ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5123 - Q2,NEAS,NEAS S&C 5123,6/21/2022,See and Convey,,1,How could we improve?,"They did their job well, can't think of anything else",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5132 - Q1,NEAS,NEAS S&C 5132,6/21/2022,See and Convey,,1,FFT Why?,Excellent clear advice,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5140 - Q2,NEAS,NEAS S&C 5140,6/28/2022,See and Convey,,1,How could we improve?,immposible .   ambulance staff excelent,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5149 - Q1,NEAS,NEAS S&C 5149,6/29/2022,See and Convey,,1,FFT Why?,Very prompt response,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5157 - Q2,NEAS,NEAS S&C 5157,6/29/2022,See and Convey,,2,How could we improve?,Reduced waiting time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5166 - Q1,NEAS,NEAS S&C 5166,6/29/2022,See and Convey,,1,FFT Why?,Operator was very informative and advise was relevant ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5174 - Q2,NEAS,NEAS S&C 5174,6/29/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5183 - Q1,NEAS,NEAS S&C 5183,6/29/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5191 - Q2,NEAS,NEAS S&C 5191,6/29/2022,See and Convey,,1,How could we improve?,I’d have liked to have had a clearer idea of when ambulance would come. But did arrive pretty much in timeframe given,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5200 - Q1,NEAS,NEAS S&C 5200,6/29/2022,See and Convey,,1,FFT Why?,Ambulance arrived quickly and the staff were very professional and knowledgeable. Knew exactly what to do ,,2.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5208 - Q2,NEAS,NEAS S&C 5208,6/29/2022,See and Convey,,2,How could we improve?,Been faster in past ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5217 - Q1,NEAS,NEAS S&C 5217,6/30/2022,See and Convey,,1,FFT Why?,Always treat with kindness and dignity.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5225 - Q2,NEAS,NEAS S&C 5225,6/30/2022,See and Convey,,1,How could we improve?,"I can't comment on the call itself, but the ambulance was great.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5234 - Q1,NEAS,NEAS S&C 5234,6/30/2022,See and Convey,,1,FFT Why?,Swift.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5242 - Q2,NEAS,NEAS S&C 5242,6/30/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5251 - Q1,NEAS,NEAS S&C 5251,6/30/2022,See and Convey,,1,FFT Why?,The staff that attended gave an excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5259 - Q2,NEAS,NEAS S&C 5259,6/30/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5268 - Q1,NEAS,NEAS S&C 5268,6/30/2022,See and Convey,,1,FFT Why?,Staff were very caring and professional.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5276 - Q2,NEAS,NEAS S&C 5276,07/04/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5285 - Q1,NEAS,NEAS S&C 5285,07/06/2022,See and Convey,,1,FFT Why?,Crew very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5293 - Q2,NEAS,NEAS S&C 5293,07/06/2022,See and Convey,,2,How could we improve?,Maybe been quicker we waited on the floor for 2 hours ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5302 - Q1,NEAS,NEAS S&C 5302,07/06/2022,See and Convey,,2,FFT Why?,Very polite and put my worries at ease,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5310 - Q2,NEAS,NEAS S&C 5310,07/06/2022,See and Convey,,2,How could we improve?,Call handlers it would be helpful if advised that a clinician will review as don’t feel confident in their assessment,,4.0,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5319 - Q1,NEAS,NEAS S&C 5319,07/06/2022,See and Convey,,2,FFT Why?,Paramedics very good but45min wait with heart pain abit too long,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5327 - Q2,NEAS,NEAS S&C 5327,07/06/2022,See and Convey,,1,How could we improve?,Nothing better. First class paramedics and arrived quickly ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5336 - Q1,NEAS,NEAS S&C 5336,07/06/2022,See and Convey,,5,FFT Why?,The ambulance took over 2 hours to attend what was classed as a priority emergency,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5344 - Q2,NEAS,NEAS S&C 5344,07/06/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5353 - Q1,NEAS,NEAS S&C 5353,07/11/2022,See and Convey,,1,FFT Why?,"Jill was amazing with my 12 year old son, made him feel at ease and explained everything she was going to do ",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5361 - Q2,NEAS,NEAS S&C 5361,07/12/2022,See and Convey,,4,How could we improve?,I had to keep trying to explaining where we were even though it's literally one straight road and was a bad RTC involving a car and a motorbike. Handler said I'd receive a text to pin point my location although I'd explained I wouldn't recieced it as hadn't had signal for a few days due to local mast problems. Luckily another ambulance on a different job was passing but wasn't going to stop/ help until they seen the seriousness off accident.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5370 - Q1,NEAS,NEAS S&C 5370,07/12/2022,See and Convey,,2,FFT Why?,"The staff and service itself was fantastic, the wait however given the fact it was a 6 year old child I feel was very long.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5378 - Q2,NEAS,NEAS S&C 5378,07/12/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5387 - Q1,NEAS,NEAS S&C 5387,07/12/2022,See and Convey,,1,FFT Why?,very warming young men ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5395 - Q2,NEAS,NEAS S&C 5395,07/12/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5404 - Q1,NEAS,NEAS S&C 5404,07/12/2022,See and Convey,,2,FFT Why?,Paramedics very good response time very poor ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5412 - Q2,NEAS,NEAS S&C 5412,07/12/2022,See and Convey,,5,How could we improve?,Arrived sooner ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5421 - Q1,NEAS,NEAS S&C 5421,07/12/2022,See and Convey,,1,FFT Why?,Good team of paramedics new what they were doing very friendly also,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5429 - Q2,NEAS,NEAS S&C 5429,07/12/2022,See and Convey,,1,How could we improve?,Nothing could have been done.  Everything was excellent.  I can't thank you all enough ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5438 - Q1,NEAS,NEAS S&C 5438,7/16/2022,See and Convey,,1,FFT Why?,Very quick response when I fell in the bathroom. I was assessed in an extremely professional and reassuring way. It was then deemed unnecessary to refer me to hospital.The attention I received was calming  and helpful. The crew got me up and on to my feet..In my opinion their attention was exemplary.,,2.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5446 - Q2,NEAS,NEAS S&C 5446,7/19/2022,See and Convey,,1,How could we improve?,Nothing. Exceptional ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5455 - Q1,NEAS,NEAS S&C 5455,7/19/2022,See and Convey,,1,FFT Why?,The ambulance saw me on the floor and stopped to help. They were very friendly and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5463 - Q2,NEAS,NEAS S&C 5463,7/19/2022,See and Convey,,1,How could we improve?,Services top notch. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5472 - Q1,NEAS,NEAS S&C 5472,7/19/2022,See and Convey,,4,FFT Why?,"My 87 year old mother lay on the kitchen floor after falling backwards, she had a large hash on her leg that was bleeding out ihad to ring another twice as I couldn't stop the flow of blood and she was saying she was tired and cold which I took it as she was going in to shock, after my third phone call a paramedic ambulance came within 20mins.After the paramedics got the flow of blood under control and took her to hospital an other ambulance showed up 10 mins later",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5480 - Q2,NEAS,NEAS S&C 5480,7/19/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5489 - Q1,NEAS,NEAS S&C 5489,7/19/2022,See and Convey,,4,FFT Why?,The ambulance man was quite rude and his manner towards my son after his bike accident was awful.i had to bite my tounge several times. I was quite shocked at his approach and manner ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5497 - Q2,NEAS,NEAS S&C 5497,7/19/2022,See and Convey,,1,How could we improve?,I don’t feel there was anything else they could have done to improve ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5506 - Q1,NEAS,NEAS S&C 5506,7/19/2022,See and Convey,,1,FFT Why?,Paramedic which came in around 20min was very professional and above all calming and reassuring and helped me feel safe which calmed the situation. Xx. The ambulance staff although took quite a long time to get here where equally professional and relaxed my fears on the journey to the hospital. I have nothing but admiration and respect for the staff involved. in my experience. I really do appreciate the chance to thank your professionalism both hospital and ambulance staff. Thank you  all. Xxx ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5514 - Q2,NEAS,NEAS S&C 5514,7/19/2022,See and Convey,,1,How could we improve?,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0
+NEAS S&C 5523 - Q1,NEAS,NEAS S&C 5523,7/19/2022,See and Convey,,1,FFT Why?,Everything was just so organised and excellent ,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5531 - Q2,NEAS,NEAS S&C 5531,7/24/2022,See and Convey,,1,How could we improve?,all good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5540 - Q1,NEAS,NEAS S&C 5540,7/27/2022,See and Convey,,1,FFT Why?,Paramedic excellent as was her partner. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5548 - Q2,NEAS,NEAS S&C 5548,7/27/2022,See and Convey,,1,How could we improve?,Nothing you could do better. 100% happy with my experience  with the ambulance  service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5557 - Q1,NEAS,NEAS S&C 5557,7/27/2022,See and Convey,,1,FFT Why?,Promt arrival of paramedics ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5565 - Q2,NEAS,NEAS S&C 5565,7/27/2022,See and Convey,,7,How could we improve?,Everything was brilliant ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5574 - Q1,NEAS,NEAS S&C 5574,7/27/2022,See and Convey,,1,FFT Why?,Arrived within 25 minutes if my call,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5582 - Q2,NEAS,NEAS S&C 5582,7/27/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5591 - Q1,NEAS,NEAS S&C 5591,7/27/2022,See and Convey,,1,FFT Why?,Amazing service brilliant confidence in your staff ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5599 - Q2,NEAS,NEAS S&C 5599,7/27/2022,See and Convey,,2,How could we improve?,Got there quicker ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5608 - Q1,NEAS,NEAS S&C 5608,7/27/2022,See and Convey,,1,FFT Why?,Came quickly and very caring and professional ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5616 - Q2,NEAS,NEAS S&C 5616,7/27/2022,See and Convey,,1,How could we improve?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5625 - Q1,NEAS,NEAS S&C 5625,7/27/2022,See and Convey,,2,FFT Why?,Good Triage system. Kept informed of delay.,,2.0,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5633 - Q2,NEAS,NEAS S&C 5633,7/29/2022,See and Convey,,5,How could we improve?,I tried 111 and the doctors and the crisis team as well as 999. I kept getting referred to each department by another department and no one actually helped. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5642 - Q1,NEAS,NEAS S&C 5642,7/31/2022,See and Convey,,1,FFT Why?,Because ambulance came quickly and staff good.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5650 - Q2,NEAS,NEAS S&C 5650,7/31/2022,See and Convey,,1,How could we improve?,Worried about waiting time. In case condition deteriorated. Waited about 20 mins.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5659 - Q1,NEAS,NEAS S&C 5659,7/31/2022,See and Convey,,2,FFT Why?,It would have been very good but for the wait for the ambulance however it was good that a follow up call was made to explain the long delay.,,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5667 - Q2,NEAS,NEAS S&C 5667,7/31/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5676 - Q1,NEAS,NEAS S&C 5676,08/01/2022,See and Convey,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5684 - Q2,NEAS,NEAS S&C 5684,08/01/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5693 - Q1,NEAS,NEAS S&C 5693,08/02/2022,See and Convey,,1,FFT Why?,Paramedics were courteous  caring and I felt I was in good hand. Commentary was clear and informative from start to finish. Can't praise them enough,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5701 - Q2,NEAS,NEAS S&C 5701,08/02/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5710 - Q1,NEAS,NEAS S&C 5710,08/02/2022,See and Convey,,1,FFT Why?,The two paramedics where absolutely brilliant and have me the best of care and attention they where polite professional and very helpful in a bad time,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5718 - Q2,NEAS,NEAS S&C 5718,08/02/2022,See and Convey,,1,How could we improve?,Can’t fault the service ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5727 - Q1,NEAS,NEAS S&C 5727,08/02/2022,See and Convey,,1,FFT Why?,Arrived within 15 mins,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5735 - Q2,NEAS,NEAS S&C 5735,08/02/2022,See and Convey,,4,How could we improve?,I had to wait longer than I expected for an emergency ambulance which was nearly two hours for a category one !It’s clear that both the ambulance and hospital need more staff and equipment as I had to wait over 10 hours in A/E . Call handler also made things worse for my wife as didn’t understand her issue sParamedics were amazing but clearly over worked and this showed ! My wife heard staff state they wouldn’t train if they knew how hard job would be,,4.0,,,,,1.0,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5744 - Q1,NEAS,NEAS S&C 5744,08/02/2022,See and Convey,,1,FFT Why?,Lady who answered call was very polite and helpful knew patient was struggling and let me tend to call ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5752 - Q2,NEAS,NEAS S&C 5752,08/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5761 - Q1,NEAS,NEAS S&C 5761,08/02/2022,See and Convey,,1,FFT Why?,"Excellent standard of service and knew the male paramedic could not fault how they dealt with my injury, ambulance was no time in arriving.",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5769 - Q2,NEAS,NEAS S&C 5769,08/02/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5778 - Q1,NEAS,NEAS S&C 5778,08/04/2022,See and Convey,,1,FFT Why?,Because the service was very good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5786 - Q2,NEAS,NEAS S&C 5786,08/09/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5795 - Q1,NEAS,NEAS S&C 5795,08/09/2022,See and Convey,,1,FFT Why?,They were very helpful.  Friendly.put me at ease.   And very good taking me to hospital,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5803 - Q2,NEAS,NEAS S&C 5803,08/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5812 - Q1,NEAS,NEAS S&C 5812,08/09/2022,See and Convey,,1,FFT Why?,"The call handler was clear, concise and showed concern for my well fare.",,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5820 - Q2,NEAS,NEAS S&C 5820,08/09/2022,See and Convey,,1,How could we improve?,Nothing at all very good and helpfull,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5829 - Q1,NEAS,NEAS S&C 5829,08/09/2022,See and Convey,,1,FFT Why?,Ambulance arrived within 30 minutes ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5837 - Q2,NEAS,NEAS S&C 5837,08/09/2022,See and Convey,,2,How could we improve?,50 minute wait time but that is expected at this current time ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5846 - Q1,NEAS,NEAS S&C 5846,08/09/2022,See and Convey,,1,FFT Why?,Very fast. My husband had a stroke and they came to help me very quickly.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5854 - Q2,NEAS,NEAS S&C 5854,08/09/2022,See and Convey,,2,How could we improve?,"If waiting time had been less I would be happier, however this is not a complaint because I totally understand the situation ",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5863 - Q1,NEAS,NEAS S&C 5863,08/09/2022,See and Convey,,1,FFT Why?,Prompt and very helpful response.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5871 - Q2,NEAS,NEAS S&C 5871,8/16/2022,See and Convey,,1,How could we improve?,"Definitely double check the handover with hospital, as what I was told would be the plan turned out to be lies.I was told there would be a 14 hour wait to be taken through A&E via bed. Due to my circumstances the paramedics told me I had another option to be seen, this would be in surgical admissions but only if I could go in via a chair. I did this as it was the better option for me. Got in the hospital to be told by triage, that this plan agreed wasn't going to happen... So I then had to sit in a waiting room in agony with no relief. ",,5.0,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5880 - Q1,NEAS,NEAS S&C 5880,8/16/2022,See and Convey,,1,FFT Why?,"Arrived earlier than stated, fast, efficient courteous service ",,2.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5888 - Q2,NEAS,NEAS S&C 5888,8/16/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5897 - Q1,NEAS,NEAS S&C 5897,8/16/2022,See and Convey,,1,FFT Why?,Very clear and professional,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5905 - Q2,NEAS,NEAS S&C 5905,8/16/2022,See and Convey,,1,How could we improve?,I had no complaints with my treatment. The only thing I found a problem was the time that the ambulances had to wait to get the patients booked in before they could leave for the next patient. Surely you could find a quicker method to this problem instead of having a back up of ambulances.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5914 - Q1,NEAS,NEAS S&C 5914,8/16/2022,See and Convey,,1,FFT Why?,The ambulance came very quick,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5922 - Q2,NEAS,NEAS S&C 5922,8/16/2022,See and Convey,,5,How could we improve?,Read the instructions left by my GP and adhered to them. The female member of the team had a callous and quite frankly horrible attitude. My gP specified a trolley must be used. She refused that she refused me a chair even and made me walk to the ambulance. On arrival at the hospital she again refused me a trolley It transpired I had broken T10 and L2 vertebrae. There was no kindness at all I was left really upset and she made me feel as if there was nothing wrong with me ,,5.0,,,,1.0,,,,,,1.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5931 - Q1,NEAS,NEAS S&C 5931,8/16/2022,See and Convey,,2,FFT Why?,the ambulance staff where very nice and professional taking care of me ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5939 - Q2,NEAS,NEAS S&C 5939,8/16/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5948 - Q1,NEAS,NEAS S&C 5948,8/24/2022,See and Convey,,2,FFT Why?,After a long wait the service was good. ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5956 - Q2,NEAS,NEAS S&C 5956,8/24/2022,See and Convey,,1,How could we improve?,Nothing I thought it was dealt with the way it should have been,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5965 - Q1,NEAS,NEAS S&C 5965,8/24/2022,See and Convey,,1,FFT Why?,They arrive at the quickest possible time ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5973 - Q2,NEAS,NEAS S&C 5973,8/24/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5982 - Q1,NEAS,NEAS S&C 5982,8/24/2022,See and Convey,,1,FFT Why?,"The response was very quick, much sooner than the 1.5 to 2 hours advised. The ambulance crew were totally professional and helpful throughout and dealt with the situation superbly. ",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5990 - Q2,NEAS,NEAS S&C 5990,8/24/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5999 - Q1,NEAS,NEAS S&C 5999,8/24/2022,See and Convey,,5,FFT Why?,"Very rude to staff,tried to snatch papers out of our hands.told is she was right and we were wrong",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6007 - Q2,NEAS,NEAS S&C 6007,8/24/2022,See and Convey,,1,How could we improve?,"Nothing, very happy with the service including the response time.",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6016 - Q1,NEAS,NEAS S&C 6016,8/24/2022,See and Convey,,1,FFT Why?,The first ambulance i had to phone was at address without 20 mins the second one was at address within 50 minutes not so good as we thought my dad was having a heart attack but both lots of paramedics were brilliant. ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6024 - Q2,NEAS,NEAS S&C 6024,8/24/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6033 - Q1,NEAS,NEAS S&C 6033,8/30/2022,See and Convey,,1,FFT Why?,Operator very caim and efficient took all details and gave instructions on what to do while waiting for th ambulance.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6041 - Q2,NEAS,NEAS S&C 6041,8/30/2022,See and Convey,,1,How could we improve?,"Not having all the ambulances sat with the engines running outside a&e. There should be an electrical cable to connect to, to keep the vehicles working and stop everyone breathing in fumes!",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6050 - Q1,NEAS,NEAS S&C 6050,8/30/2022,See and Convey,,2,FFT Why?,"I have dealt with 3 different crews recently. All professional, knowledgeable excellent teams",,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6058 - Q2,NEAS,NEAS S&C 6058,8/30/2022,See and Convey,,1,How could we improve?,I think the Paramedics did everything thing they possibly could at the time,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6067 - Q1,NEAS,NEAS S&C 6067,8/30/2022,See and Convey,,1,FFT Why?,I didn’t have to wait very long before the ambulance arrived and the paramedics were very sympathetic and professional and got me to hospital very quickly. Excellent service  ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6075 - Q2,NEAS,NEAS S&C 6075,8/30/2022,See and Convey,,1,How could we improve?,Not at all. She got first class treatment ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6084 - Q1,NEAS,NEAS S&C 6084,8/30/2022,See and Convey,,2,FFT Why?,Service was good all staff good. Emergency ambulance took a long time for a stroke patient over an hour ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6092 - Q2,NEAS,NEAS S&C 6092,8/30/2022,See and Convey,,1,How could we improve?,It was all good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6101 - Q1,NEAS,NEAS S&C 6101,8/30/2022,See and Convey,,5,FFT Why?,"My wife could not breath and was losing circulation in her legs, I was given a waif time of 90-120 minutes. Luckily an ambulance was in the area from Sunderland and it arrived at 35 minutes.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6109 - Q2,NEAS,NEAS S&C 6109,8/30/2022,See and Convey,,1,How could we improve?,There is nothing negative that can be said for the treatment I received,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6118 - Q1,NEAS,NEAS S&C 6118,8/31/2022,See and Convey,,1,FFT Why?,"Well supported felt safe and everything explained to me, very kind and caring staff.",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6126 - Q2,NEAS,NEAS S&C 6126,8/31/2022,See and Convey,,1,How could we improve?,Yes call at front of house not to park in [unreadable].,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6135 - Q1,NEAS,NEAS S&C 6135,09/07/2022,See and Convey,,1,FFT Why?,"Crew were excellent, totally efficient ",,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6143 - Q2,NEAS,NEAS S&C 6143,09/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6152 - Q1,NEAS,NEAS S&C 6152,09/07/2022,See and Convey,,1,FFT Why?,Calm professional response from call handler and paramedics Explanation of question and plan of action Paramedics lovely with poorly person there family and myself,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6160 - Q2,NEAS,NEAS S&C 6160,09/07/2022,See and Convey,,1,How could we improve?,A smoother ride in a less tired ambulance would have helped. Ambulances used to have air suspension the one I rode in used building bricks ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6169 - Q1,NEAS,NEAS S&C 6169,09/07/2022,See and Convey,,3,FFT Why?,Operator was lovely however ambulance took more than 2 hours to arrive ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6177 - Q2,NEAS,NEAS S&C 6177,09/07/2022,See and Convey,,1,How could we improve?,"The initial phone call was hard work. They kept asking my mam had her tongue swelled and she said she wasn’t sure, because she wasn’t. But the question was repeatedly asked because she needed a yes or no. ",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6186 - Q1,NEAS,NEAS S&C 6186,09/07/2022,See and Convey,,1,FFT Why?,Professional and reassuring paramedics ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6194 - Q2,NEAS,NEAS S&C 6194,09/07/2022,See and Convey,,1,How could we improve?,Nothing everything was spot on from arriving to leaving ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6203 - Q1,NEAS,NEAS S&C 6203,09/07/2022,See and Convey,,1,FFT Why?,Got told that waiting time was up to 2 hours but were with us  with in 20mins. Team was friendly and attentive towards my dad and put him at ease. Dad didn’t want to go to hospital but was told it was best and that he needed further intervention. The team were confident in their approach making dad comfortable in going to hospital ,,2.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6211 - Q2,NEAS,NEAS S&C 6211,09/07/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6220 - Q1,NEAS,NEAS S&C 6220,9/14/2022,See and Convey,,1,FFT Why?,The pain and worry waiting 5 hours for the ambulance to arrive. Very poor. ,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6228 - Q2,NEAS,NEAS S&C 6228,9/14/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6237 - Q1,NEAS,NEAS S&C 6237,9/14/2022,See and Convey,,1,FFT Why?,Ambulance arrived within 30 minutes ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6245 - Q2,NEAS,NEAS S&C 6245,9/14/2022,See and Convey,,7,How could we improve?,Nothing all excellent,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6262 - Q2,NEAS,NEAS S&C 6262,9/14/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6271 - Q1,NEAS,NEAS S&C 6271,9/14/2022,See and Convey,,1,FFT Why?,"Quick response, the call handler helped calm my mother in law down and keep her focused until i arrived as she was on her own. Ambulance team were brilliant!",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6279 - Q2,NEAS,NEAS S&C 6279,9/14/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6288 - Q1,NEAS,NEAS S&C 6288,9/14/2022,See and Convey,,1,FFT Why?,Working in a care home we ring often always professional and keep us updated when arriving. ,,2.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6296 - Q2,NEAS,NEAS S&C 6296,9/14/2022,See and Convey,,1,How could we improve?,Nothing.  As they checked me out took me straight to hospital and made sure I was seen too before they left. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6305 - Q1,NEAS,NEAS S&C 6305,9/14/2022,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6313 - Q2,NEAS,NEAS S&C 6313,9/21/2022,See and Convey,,1,How could we improve?,At the time could not fault paramedic team. A week later long distance ambulance team Cramlington to Cheltenham marvellous . Much appreciated ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6322 - Q1,NEAS,NEAS S&C 6322,9/21/2022,See and Convey,,1,FFT Why?,They dealt with my husband swiftly and with care.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6330 - Q2,NEAS,NEAS S&C 6330,9/21/2022,See and Convey,,1,How could we improve?,Quicker but budgets etc ,,3.0,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6339 - Q1,NEAS,NEAS S&C 6339,9/21/2022,See and Convey,,1,FFT Why?,Because there were here on time to see the patient.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6347 - Q2,NEAS,NEAS S&C 6347,9/21/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6364 - Q2,NEAS,NEAS S&C 6364,9/21/2022,See and Convey,,1,How could we improve?,Nothing it was spot on well done keep up tge good work ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6373 - Q1,NEAS,NEAS S&C 6373,9/21/2022,See and Convey,,1,FFT Why?,Excellent paramedics ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6381 - Q2,NEAS,NEAS S&C 6381,9/21/2022,See and Convey,,1,How could we improve?,They did everything good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6390 - Q1,NEAS,NEAS S&C 6390,9/24/2022,See and Convey,,1,FFT Why?,Came within the hour. Two paramedics and a student. Very thorough. Friendly. ,,2.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6398 - Q2,NEAS,NEAS S&C 6398,9/28/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6407 - Q1,NEAS,NEAS S&C 6407,9/28/2022,See and Convey,,4,FFT Why?,Had to wait 7 and a half hours for an ambulance,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6415 - Q2,NEAS,NEAS S&C 6415,9/28/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6424 - Q1,NEAS,NEAS S&C 6424,9/28/2022,See and Convey,,1,FFT Why?,Answered call immediately. Gave perfect and clear instructions. Very kind and attentive whilst being professional at all times. Thank you.,,1.0,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6432 - Q2,NEAS,NEAS S&C 6432,9/28/2022,See and Convey,,2,How could we improve?,The wait time of 5 hours was quite a long time. Reducing that would be good,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6441 - Q1,NEAS,NEAS S&C 6441,9/28/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6449 - Q2,NEAS,NEAS S&C 6449,9/28/2022,See and Convey,,1,How could we improve?,"It took over an hour for them to arrive due to prioritising other more life threatening patients, my patient was suffering badly and I had to keep her spirits up until they arrived.  I fully appreciate how busy the Service is, it's not nice watching people suffering in pain, could you employ more staff and get more ambulances?",,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6458 - Q1,NEAS,NEAS S&C 6458,9/30/2022,See and Convey,,1,FFT Why?,Very understanding. Sympathetic.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6466 - Q2,NEAS,NEAS S&C 6466,9/30/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6475 - Q1,NEAS,NEAS S&C 6475,9/30/2022,See and Convey,,1,FFT Why?,Call handler organized an emergency blue light response to property and they arrived very quickly. They were also very reassuring with the information they provided. The paramedic was brilliant from start to finish.,,1.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 529 - Q1,NEAS,NEAS PTS 529,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,You can't better excellence.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 532 - Q1,NEAS,NEAS PTS 532,30/09/2021,PTS  - Patient Transport,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 535 - Q1,NEAS,NEAS PTS 535,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 538 - Q1,NEAS,NEAS PTS 538,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,On a couple of occasions I was advised by the nurses at Freeman hospital a taxi had been booked for me but never arrived.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 541 - Q1,NEAS,NEAS PTS 541,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 544 - Q1,NEAS,NEAS PTS 544,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 547 - Q1,NEAS,NEAS PTS 547,30/09/2021,PTS  - Patient Transport,,3,FFT Why?,Don't give your drivers 2 drop offs or pick ups so close together. He had drop at Chester-le-st at 2 then had to get to mine.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 550 - Q1,NEAS,NEAS PTS 550,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Once you have had your treatment it's a long time to wait for over an hour before you get picked up - I respect this depends on the number of cars available.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 553 - Q1,NEAS,NEAS PTS 553,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,?,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 556 - Q1,NEAS,NEAS PTS 556,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 559 - Q1,NEAS,NEAS PTS 559,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 562 - Q1,NEAS,NEAS PTS 562,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 565 - Q1,NEAS,NEAS PTS 565,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,"The lady driver was so caring, she was so helpful. Put me at ease straight away. You can't ask for anything more.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 568 - Q1,NEAS,NEAS PTS 568,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 571 - Q1,NEAS,NEAS PTS 571,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 574 - Q1,NEAS,NEAS PTS 574,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 577 - Q1,NEAS,NEAS PTS 577,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 580 - Q1,NEAS,NEAS PTS 580,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 583 - Q1,NEAS,NEAS PTS 583,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 586 - Q1,NEAS,NEAS PTS 586,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,No everything is OK.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 589 - Q1,NEAS,NEAS PTS 589,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 592 - Q1,NEAS,NEAS PTS 592,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing they provide everything possible.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 595 - Q1,NEAS,NEAS PTS 595,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Waiting time to return home is sometimes a long wait.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 598 - Q1,NEAS,NEAS PTS 598,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 601 - Q1,NEAS,NEAS PTS 601,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 604 - Q1,NEAS,NEAS PTS 604,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 607 - Q1,NEAS,NEAS PTS 607,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 610 - Q1,NEAS,NEAS PTS 610,30/09/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 613 - Q1,NEAS,NEAS PTS 613,30/09/2021,PTS  - Patient Transport,,1,FFT Why?,nothing i can think of,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 616 - Q1,NEAS,NEAS PTS 616,07/10/2021,PTS  - Patient Transport,,2,FFT Why?,Sunderland eye inf.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 619 - Q1,NEAS,NEAS PTS 619,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Not really everybody was having to wait a long time. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 622 - Q1,NEAS,NEAS PTS 622,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 625 - Q1,NEAS,NEAS PTS 625,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 628 - Q1,NEAS,NEAS PTS 628,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 631 - Q1,NEAS,NEAS PTS 631,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 634 - Q1,NEAS,NEAS PTS 634,07/10/2021,PTS  - Patient Transport,,1,FFT Why?,Because the hospital do not want you to wait around 2 hours before is too long and they come later but get you here on time. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 637 - Q1,NEAS,NEAS PTS 637,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 640 - Q1,NEAS,NEAS PTS 640,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 643 - Q1,NEAS,NEAS PTS 643,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 646 - Q1,NEAS,NEAS PTS 646,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 649 - Q1,NEAS,NEAS PTS 649,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 652 - Q1,NEAS,NEAS PTS 652,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 655 - Q1,NEAS,NEAS PTS 655,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 658 - Q1,NEAS,NEAS PTS 658,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 661 - Q1,NEAS,NEAS PTS 661,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 664 - Q1,NEAS,NEAS PTS 664,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 667 - Q1,NEAS,NEAS PTS 667,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 670 - Q1,NEAS,NEAS PTS 670,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Everything was perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 673 - Q1,NEAS,NEAS PTS 673,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 676 - Q1,NEAS,NEAS PTS 676,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 679 - Q1,NEAS,NEAS PTS 679,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing comes to mind as improving the service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 682 - Q1,NEAS,NEAS PTS 682,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 685 - Q1,NEAS,NEAS PTS 685,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,"That is the only time I have used it, my family normally picks me up.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 688 - Q1,NEAS,NEAS PTS 688,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Not sure.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 691 - Q1,NEAS,NEAS PTS 691,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 694 - Q1,NEAS,NEAS PTS 694,31/10/2021,PTS  - Patient Transport,,6,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 697 - Q1,NEAS,NEAS PTS 697,31/10/2021,PTS  - Patient Transport,,5,FFT Why?,I am 91. Could have done with easier transport.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 700 - Q1,NEAS,NEAS PTS 700,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,"Nothing, thank you.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 703 - Q1,NEAS,NEAS PTS 703,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 706 - Q1,NEAS,NEAS PTS 706,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 709 - Q1,NEAS,NEAS PTS 709,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 712 - Q1,NEAS,NEAS PTS 712,31/10/2021,PTS  - Patient Transport,,2,FFT Why?,None for me. Thank you.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 715 - Q1,NEAS,NEAS PTS 715,31/10/2021,PTS  - Patient Transport,,7,FFT Why?,Don't think that you could have improved the situation just the driver should have gone into the entrance off the outpatient department were I.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 718 - Q1,NEAS,NEAS PTS 718,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Service doesn't need anything else done. Spot on.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 721 - Q1,NEAS,NEAS PTS 721,31/10/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 724 - Q1,NEAS,NEAS PTS 724,01/11/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing you are doing a good job now,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 727 - Q1,NEAS,NEAS PTS 727,03/11/2021,PTS  - Patient Transport,,1,FFT Why?,Don't think so girl was very helpful in getting us into the ambulance,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 730 - Q1,NEAS,NEAS PTS 730,16/11/2021,PTS  - Patient Transport,,1,FFT Why?,It was all excellent there is nothing that could of been done better all aspects were very professional at there job ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 733 - Q1,NEAS,NEAS PTS 733,29/11/2021,PTS  - Patient Transport,,1,FFT Why?,All ok,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 736 - Q1,NEAS,NEAS PTS 736,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing. Perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 739 - Q1,NEAS,NEAS PTS 739,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 742 - Q1,NEAS,NEAS PTS 742,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 745 - Q1,NEAS,NEAS PTS 745,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing. Everything was great.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 748 - Q1,NEAS,NEAS PTS 748,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 751 - Q1,NEAS,NEAS PTS 751,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 754 - Q1,NEAS,NEAS PTS 754,30/11/2021,PTS  - Patient Transport,,2,FFT Why?,[illegible] was very slow. I was answered after about 30 mins but only to be put to another queue. It was 1 hour before I made my booking.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 757 - Q1,NEAS,NEAS PTS 757,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 760 - Q1,NEAS,NEAS PTS 760,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,I have found the service you provide top class and the only thing I think might be improved upon is the telephone service when I book an appointment.,,3.0,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 763 - Q1,NEAS,NEAS PTS 763,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 766 - Q1,NEAS,NEAS PTS 766,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 769 - Q1,NEAS,NEAS PTS 769,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 772 - Q1,NEAS,NEAS PTS 772,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 775 - Q1,NEAS,NEAS PTS 775,30/11/2021,PTS  - Patient Transport,,3,FFT Why?,Be able to make a block booking as my chemo is 7 days running.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 778 - Q1,NEAS,NEAS PTS 778,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 781 - Q1,NEAS,NEAS PTS 781,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Some time transport come late.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 784 - Q1,NEAS,NEAS PTS 784,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 787 - Q1,NEAS,NEAS PTS 787,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 790 - Q1,NEAS,NEAS PTS 790,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing really.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 793 - Q1,NEAS,NEAS PTS 793,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 796 - Q1,NEAS,NEAS PTS 796,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 799 - Q1,NEAS,NEAS PTS 799,30/11/2021,PTS  - Patient Transport,,2,FFT Why?,Driver could have called my name at reception.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 802 - Q1,NEAS,NEAS PTS 802,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 805 - Q1,NEAS,NEAS PTS 805,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Have to be ready 2 hours prior to appointment time. Very awkward with being wheelchair bound.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 808 - Q1,NEAS,NEAS PTS 808,30/11/2021,PTS  - Patient Transport,,2,FFT Why?,Consider the distance from Berwick to the Newcastle hospitals.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 811 - Q1,NEAS,NEAS PTS 811,30/11/2021,PTS  - Patient Transport,,1,FFT Why?,Can't think of anything you could have done better as the service is always the best.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 814 - Q1,NEAS,NEAS PTS 814,05/12/2021,PTS  - Patient Transport,,1,FFT Why?,"Nothing, driver couldn't be more helpful",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 817 - Q1,NEAS,NEAS PTS 817,15/12/2021,PTS  - Patient Transport,,1,FFT Why?,Better suspension on ambulances to cope with rough roads.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 820 - Q1,NEAS,NEAS PTS 820,20/12/2021,PTS  - Patient Transport,,1,FFT Why?,"I have used patient transport a number of times and I have never had any reason to fault the service in any way whatsoeve,it is a first class service, I have to totally rely on this service to get to my hospital appointments.  Everyone from the booking staff and drivers have been extremely helpful and courteous,couldn’t wish for better, and I much appreciate the service, keep up the good work, I live sixty miles from Newcastle and could not do without this excellent service thank you all so very much, nothing could be done better for me.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 823 - Q1,NEAS,NEAS PTS 823,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 826 - Q1,NEAS,NEAS PTS 826,31/12/2021,PTS  - Patient Transport,,2,FFT Why?,Timing.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 829 - Q1,NEAS,NEAS PTS 829,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,This time I got a car in was clean and was. You couldn't do any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 832 - Q1,NEAS,NEAS PTS 832,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 835 - Q1,NEAS,NEAS PTS 835,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 838 - Q1,NEAS,NEAS PTS 838,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 844 - Q1,NEAS,NEAS PTS 844,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 847 - Q1,NEAS,NEAS PTS 847,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,I could find no faults.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 850 - Q1,NEAS,NEAS PTS 850,31/12/2021,PTS  - Patient Transport,,2,FFT Why?,"Not really, but I thought I would have had a scan on my head. Big lump like an eggs. Also I have an aneurysm in my head.",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 853 - Q1,NEAS,NEAS PTS 853,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,No problem with service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 856 - Q1,NEAS,NEAS PTS 856,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,"My only issue is the 2 hours you have to be ready before your appointment time, but I do understand why this is so.",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 859 - Q1,NEAS,NEAS PTS 859,31/12/2021,PTS  - Patient Transport,,5,FFT Why?,"Nobody answering phone call. [16. The comfort of the ambulance] Higher height seats needed.[20. The last time you used the ambulance service, how long did you wait for the transport to leave the hospital?] - 3 hrs.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 862 - Q1,NEAS,NEAS PTS 862,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 865 - Q1,NEAS,NEAS PTS 865,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Where possible give patient a quick phone call when on way.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 868 - Q1,NEAS,NEAS PTS 868,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Everything spot on. No faults.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 871 - Q1,NEAS,NEAS PTS 871,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 874 - Q1,NEAS,NEAS PTS 874,04/01/2022,PTS  - Patient Transport,,1,FFT Why?,"Nothing the service was clean, efficient, friendly and on time",,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 877 - Q1,NEAS,NEAS PTS 877,13/01/2022,PTS  - Patient Transport,,1,FFT Why?,the ambulance came for my husband within 20mins of me calling 999.so I would only say that you couldn't have done any better the ambulance crew were fantastic ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 880 - Q1,NEAS,NEAS PTS 880,28/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 883 - Q1,NEAS,NEAS PTS 883,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 886 - Q1,NEAS,NEAS PTS 886,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 889 - Q1,NEAS,NEAS PTS 889,31/01/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 892 - Q1,NEAS,NEAS PTS 892,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 895 - Q1,NEAS,NEAS PTS 895,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,Better organisation for return journey.,,4.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 898 - Q1,NEAS,NEAS PTS 898,31/01/2022,PTS  - Patient Transport,,6,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 901 - Q1,NEAS,NEAS PTS 901,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 904 - Q1,NEAS,NEAS PTS 904,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 907 - Q1,NEAS,NEAS PTS 907,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 910 - Q1,NEAS,NEAS PTS 910,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 913 - Q1,NEAS,NEAS PTS 913,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,Picked me up a bit later.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 916 - Q1,NEAS,NEAS PTS 916,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 919 - Q1,NEAS,NEAS PTS 919,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 922 - Q1,NEAS,NEAS PTS 922,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 925 - Q1,NEAS,NEAS PTS 925,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,Improve on return. Journey pick up times.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 928 - Q1,NEAS,NEAS PTS 928,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,No.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 931 - Q1,NEAS,NEAS PTS 931,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,Yes sometime I have to wait until 2 hours or 3 hours.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 934 - Q1,NEAS,NEAS PTS 934,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 937 - Q1,NEAS,NEAS PTS 937,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,You can't improve on perfection.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 940 - Q1,NEAS,NEAS PTS 940,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 943 - Q1,NEAS,NEAS PTS 943,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 946 - Q1,NEAS,NEAS PTS 946,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 949 - Q1,NEAS,NEAS PTS 949,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 952 - Q1,NEAS,NEAS PTS 952,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 955 - Q1,NEAS,NEAS PTS 955,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 958 - Q1,NEAS,NEAS PTS 958,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 961 - Q1,NEAS,NEAS PTS 961,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 964 - Q1,NEAS,NEAS PTS 964,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Could not be better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 967 - Q1,NEAS,NEAS PTS 967,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 970 - Q1,NEAS,NEAS PTS 970,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 973 - Q1,NEAS,NEAS PTS 973,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. Everything perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 976 - Q1,NEAS,NEAS PTS 976,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 979 - Q1,NEAS,NEAS PTS 979,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. The service is a life saver.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 982 - Q1,NEAS,NEAS PTS 982,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 985 - Q1,NEAS,NEAS PTS 985,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 988 - Q1,NEAS,NEAS PTS 988,31/01/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 991 - Q1,NEAS,NEAS PTS 991,31/01/2022,PTS  - Patient Transport,,1,FFT Why?,nothing better everything was perfect start to finish,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 994 - Q1,NEAS,NEAS PTS 994,01/02/2022,PTS  - Patient Transport,,1,FFT Why?,Very happy with the service provided.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 997 - Q1,NEAS,NEAS PTS 997,01/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1000 - Q1,NEAS,NEAS PTS 1000,02/02/2022,PTS  - Patient Transport,,2,FFT Why?,i am very pleased with the service i  received ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1003 - Q1,NEAS,NEAS PTS 1003,04/02/2022,PTS  - Patient Transport,,1,FFT Why?,You done everything perfect ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1006 - Q1,NEAS,NEAS PTS 1006,18/02/2022,PTS  - Patient Transport,,4,FFT Why?,did not arrive at a time which would have met the appointment time. Failed to take account of local school traffic conditions and known road works en route . Had to cancel and arrange last minute personal transport,,5.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1009 - Q1,NEAS,NEAS PTS 1009,28/02/2022,PTS  - Patient Transport,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1012 - Q1,NEAS,NEAS PTS 1012,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1015 - Q1,NEAS,NEAS PTS 1015,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1018 - Q1,NEAS,NEAS PTS 1018,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1021 - Q1,NEAS,NEAS PTS 1021,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,"Nothing! I appreciate this service and pick up times depend on circumstances, which is understandable. Thank you all.",,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1024 - Q1,NEAS,NEAS PTS 1024,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1027 - Q1,NEAS,NEAS PTS 1027,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1030 - Q1,NEAS,NEAS PTS 1030,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1033 - Q1,NEAS,NEAS PTS 1033,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1036 - Q1,NEAS,NEAS PTS 1036,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Less prior waiting time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1039 - Q1,NEAS,NEAS PTS 1039,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,"None, very happy with service.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1042 - Q1,NEAS,NEAS PTS 1042,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1045 - Q1,NEAS,NEAS PTS 1045,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1048 - Q1,NEAS,NEAS PTS 1048,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,"Firstly, I was told the ambulance would take approximately an hour. When I rang to check, they said it would be a further 2.",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1051 - Q1,NEAS,NEAS PTS 1051,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Ambulance could have arrived quicker. Check in hospital was about 1 1/2 hour.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS PTS 1054 - Q1,NEAS,NEAS PTS 1054,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. Very happy with ambulance service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1057 - Q1,NEAS,NEAS PTS 1057,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,"Nothing, they were spot on.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1060 - Q1,NEAS,NEAS PTS 1060,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1063 - Q1,NEAS,NEAS PTS 1063,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1066 - Q1,NEAS,NEAS PTS 1066,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,It was excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1069 - Q1,NEAS,NEAS PTS 1069,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1072 - Q1,NEAS,NEAS PTS 1072,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1075 - Q1,NEAS,NEAS PTS 1075,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1078 - Q1,NEAS,NEAS PTS 1078,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1081 - Q1,NEAS,NEAS PTS 1081,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1084 - Q1,NEAS,NEAS PTS 1084,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1087 - Q1,NEAS,NEAS PTS 1087,28/02/2022,PTS  - Patient Transport,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1090 - Q1,NEAS,NEAS PTS 1090,28/02/2022,PTS  - Patient Transport,,6,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1093 - Q1,NEAS,NEAS PTS 1093,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1096 - Q1,NEAS,NEAS PTS 1096,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1099 - Q1,NEAS,NEAS PTS 1099,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1102 - Q1,NEAS,NEAS PTS 1102,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1105 - Q1,NEAS,NEAS PTS 1105,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1108 - Q1,NEAS,NEAS PTS 1108,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1111 - Q1,NEAS,NEAS PTS 1111,28/02/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1114 - Q1,NEAS,NEAS PTS 1114,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1117 - Q1,NEAS,NEAS PTS 1117,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1120 - Q1,NEAS,NEAS PTS 1120,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1123 - Q1,NEAS,NEAS PTS 1123,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1126 - Q1,NEAS,NEAS PTS 1126,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,The only thing is getting through on the telephone.,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1129 - Q1,NEAS,NEAS PTS 1129,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1132 - Q1,NEAS,NEAS PTS 1132,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1135 - Q1,NEAS,NEAS PTS 1135,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1138 - Q1,NEAS,NEAS PTS 1138,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,"I am unable to walk far or drive, but told I can not use ambulances.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1141 - Q1,NEAS,NEAS PTS 1141,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1144 - Q1,NEAS,NEAS PTS 1144,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1147 - Q1,NEAS,NEAS PTS 1147,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1150 - Q1,NEAS,NEAS PTS 1150,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1153 - Q1,NEAS,NEAS PTS 1153,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1156 - Q1,NEAS,NEAS PTS 1156,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,I use patient transport a lot I am wheelchair bound and fined everyone very kind and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1159 - Q1,NEAS,NEAS PTS 1159,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1162 - Q1,NEAS,NEAS PTS 1162,28/02/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1165 - Q1,NEAS,NEAS PTS 1165,28/02/2022,PTS  - Patient Transport,,7,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1168 - Q1,NEAS,NEAS PTS 1168,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1171 - Q1,NEAS,NEAS PTS 1171,28/02/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1174 - Q1,NEAS,NEAS PTS 1174,04/03/2022,PTS  - Patient Transport,,1,FFT Why?,The service is the best very helpful amazing drivers,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1177 - Q1,NEAS,NEAS PTS 1177,07/03/2022,PTS  - Patient Transport,,1,FFT Why?,Phone time of arrival ahead. Or forecast ,,3.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1180 - Q1,NEAS,NEAS PTS 1180,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1183 - Q1,NEAS,NEAS PTS 1183,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,I honestly can't think of anything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1186 - Q1,NEAS,NEAS PTS 1186,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1189 - Q1,NEAS,NEAS PTS 1189,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,"Nothing, no complaints.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1192 - Q1,NEAS,NEAS PTS 1192,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,No. ( The transport was booked via GP),,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1195 - Q1,NEAS,NEAS PTS 1195,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1198 - Q1,NEAS,NEAS PTS 1198,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1201 - Q1,NEAS,NEAS PTS 1201,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1204 - Q1,NEAS,NEAS PTS 1204,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1207 - Q1,NEAS,NEAS PTS 1207,31/03/2022,PTS  - Patient Transport,,7,FFT Why?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1210 - Q1,NEAS,NEAS PTS 1210,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Satisfied with arranging.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1213 - Q1,NEAS,NEAS PTS 1213,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1216 - Q1,NEAS,NEAS PTS 1216,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1219 - Q1,NEAS,NEAS PTS 1219,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Pick up times I know they are busy. I waited nearly 2 hours.,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1222 - Q1,NEAS,NEAS PTS 1222,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. You can't improve on perfection.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1225 - Q1,NEAS,NEAS PTS 1225,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1228 - Q1,NEAS,NEAS PTS 1228,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,I don’t think it could be better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1231 - Q1,NEAS,NEAS PTS 1231,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1234 - Q1,NEAS,NEAS PTS 1234,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1237 - Q1,NEAS,NEAS PTS 1237,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1240 - Q1,NEAS,NEAS PTS 1240,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1243 - Q1,NEAS,NEAS PTS 1243,31/03/2022,PTS  - Patient Transport,,3,FFT Why?,More transport. NB: I am in residential care!!,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1246 - Q1,NEAS,NEAS PTS 1246,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,Very little.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1249 - Q1,NEAS,NEAS PTS 1249,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1252 - Q1,NEAS,NEAS PTS 1252,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1255 - Q1,NEAS,NEAS PTS 1255,31/03/2022,PTS  - Patient Transport,,4,FFT Why?,Better planning.,,4.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1258 - Q1,NEAS,NEAS PTS 1258,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Like I say it was tip - top.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1261 - Q1,NEAS,NEAS PTS 1261,31/03/2022,PTS  - Patient Transport,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1264 - Q1,NEAS,NEAS PTS 1264,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1267 - Q1,NEAS,NEAS PTS 1267,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,"Because without the use of patient transport I would not be able to get treatment for my eyes and improve eyesight my transport, volunteer  car and taxi.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS PTS 1270 - Q1,NEAS,NEAS PTS 1270,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. First class. Thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1273 - Q1,NEAS,NEAS PTS 1273,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1276 - Q1,NEAS,NEAS PTS 1276,31/03/2022,PTS  - Patient Transport,,2,FFT Why?,Decrease waiting time for delays.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1279 - Q1,NEAS,NEAS PTS 1279,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1282 - Q1,NEAS,NEAS PTS 1282,31/03/2022,PTS  - Patient Transport,,1,FFT Why?,I was happy with the help I got. I don’t think you could have done any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1285 - Q1,NEAS,NEAS PTS 1285,31/03/2022,PTS  - Patient Transport,,7,FFT Why?,Returning home at only 1 hour late I had to do wait all staff had left I was alone in the waiting room.,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1288 - Q1,NEAS,NEAS PTS 1288,22/04/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing for me apart from book one week in advance. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1291 - Q1,NEAS,NEAS PTS 1291,24/04/2022,PTS  - Patient Transport,,1,FFT Why?,The only thing I could think of is to have tighter time period. I had to be ready for 8am but transport didn’t arrive until around 10am. ,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1294 - Q1,NEAS,NEAS PTS 1294,26/04/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing could be done better. Excellent care by transport staff,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1297 - Q1,NEAS,NEAS PTS 1297,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1300 - Q1,NEAS,NEAS PTS 1300,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1303 - Q1,NEAS,NEAS PTS 1303,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1306 - Q1,NEAS,NEAS PTS 1306,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1309 - Q1,NEAS,NEAS PTS 1309,30/04/2022,PTS  - Patient Transport,,2,FFT Why?,? Thanks for your help?,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1312 - Q1,NEAS,NEAS PTS 1312,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing apart from cutting waiting time at the hospital coming back.,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1315 - Q1,NEAS,NEAS PTS 1315,30/04/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1318 - Q1,NEAS,NEAS PTS 1318,25/05/2022,PTS  - Patient Transport,,1,FFT Why?,Service was booked for pre arranged surgery but cancelled due to an emergency admission 3 days before. Service was used to return home on release.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1321 - Q1,NEAS,NEAS PTS 1321,25/05/2022,PTS  - Patient Transport,,3,FFT Why?,It is some times very trying not knowing when transport is going to arrive ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1324 - Q1,NEAS,NEAS PTS 1324,25/05/2022,PTS  - Patient Transport,,1,FFT Why?,Couldn't  do anything better as the paramedics were amazing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1327 - Q1,NEAS,NEAS PTS 1327,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1330 - Q1,NEAS,NEAS PTS 1330,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No - Couldn't have done anymore to help me.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1333 - Q1,NEAS,NEAS PTS 1333,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1336 - Q1,NEAS,NEAS PTS 1336,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1339 - Q1,NEAS,NEAS PTS 1339,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1342 - Q1,NEAS,NEAS PTS 1342,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,All I can say is your service. I think it is a very good service. Thank you so much.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1345 - Q1,NEAS,NEAS PTS 1345,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,I could not fault what they did for me.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1348 - Q1,NEAS,NEAS PTS 1348,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1351 - Q1,NEAS,NEAS PTS 1351,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1354 - Q1,NEAS,NEAS PTS 1354,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1357 - Q1,NEAS,NEAS PTS 1357,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,You all do a A1 job.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1360 - Q1,NEAS,NEAS PTS 1360,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1363 - Q1,NEAS,NEAS PTS 1363,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1366 - Q1,NEAS,NEAS PTS 1366,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1369 - Q1,NEAS,NEAS PTS 1369,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1372 - Q1,NEAS,NEAS PTS 1372,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No everything is ok.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1375 - Q1,NEAS,NEAS PTS 1375,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,I have no complaints as the staff and journey were first class.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1378 - Q1,NEAS,NEAS PTS 1378,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Not for the moment. Thanks!,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1381 - Q1,NEAS,NEAS PTS 1381,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1384 - Q1,NEAS,NEAS PTS 1384,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Answering phone quicker, long wait.",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1387 - Q1,NEAS,NEAS PTS 1387,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1390 - Q1,NEAS,NEAS PTS 1390,31/05/2022,PTS  - Patient Transport,,4,FFT Why?,"I’d probably need different type of travel, my condition getting worse.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS PTS 1393 - Q1,NEAS,NEAS PTS 1393,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1396 - Q1,NEAS,NEAS PTS 1396,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No. Everything was good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1399 - Q1,NEAS,NEAS PTS 1399,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1402 - Q1,NEAS,NEAS PTS 1402,31/05/2022,PTS  - Patient Transport,,5,FFT Why?,Be closer to time slot's both ways.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1405 - Q1,NEAS,NEAS PTS 1405,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Perhaps checked if backseat of a saloon car is suitable. Personally, I am not built to sit in the back seat of most vehicles.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1408 - Q1,NEAS,NEAS PTS 1408,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1411 - Q1,NEAS,NEAS PTS 1411,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1414 - Q1,NEAS,NEAS PTS 1414,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Could not have done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1417 - Q1,NEAS,NEAS PTS 1417,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1420 - Q1,NEAS,NEAS PTS 1420,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1423 - Q1,NEAS,NEAS PTS 1423,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing better really caring people. [On email address : Comments: One word would have saved those ticks  Excellent. Sorry about writing very lazy at present.],,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1426 - Q1,NEAS,NEAS PTS 1426,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1429 - Q1,NEAS,NEAS PTS 1429,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1432 - Q1,NEAS,NEAS PTS 1432,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,It was a long time coming to pick me up due to hospital not ringing up return transport (Ward 15 Cramlington A&E),,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1435 - Q1,NEAS,NEAS PTS 1435,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1438 - Q1,NEAS,NEAS PTS 1438,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"If, anything, more ambulances to reduce the length of time a patient has to wait for transport home.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1441 - Q1,NEAS,NEAS PTS 1441,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1444 - Q1,NEAS,NEAS PTS 1444,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Very little.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1447 - Q1,NEAS,NEAS PTS 1447,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1450 - Q1,NEAS,NEAS PTS 1450,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Cannot think of any other thing. The job done is 100% percent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1453 - Q1,NEAS,NEAS PTS 1453,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1456 - Q1,NEAS,NEAS PTS 1456,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No as your driver had to find other routes due to a bad R.T.A. with police.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1459 - Q1,NEAS,NEAS PTS 1459,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,In my view everything is just right.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1462 - Q1,NEAS,NEAS PTS 1462,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Everything fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1465 - Q1,NEAS,NEAS PTS 1465,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1468 - Q1,NEAS,NEAS PTS 1468,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"I go to Corbridge Eye Hospital but cannot get transport. I am 88 years old, and I go to Hexham Hospital a lot and cannot get transport.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1471 - Q1,NEAS,NEAS PTS 1471,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Everything is fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1474 - Q1,NEAS,NEAS PTS 1474,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,You can't improve perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1477 - Q1,NEAS,NEAS PTS 1477,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,As above.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1480 - Q1,NEAS,NEAS PTS 1480,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1483 - Q1,NEAS,NEAS PTS 1483,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1486 - Q1,NEAS,NEAS PTS 1486,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1489 - Q1,NEAS,NEAS PTS 1489,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1492 - Q1,NEAS,NEAS PTS 1492,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1495 - Q1,NEAS,NEAS PTS 1495,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1498 - Q1,NEAS,NEAS PTS 1498,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Not for me, I'm happy with service.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1501 - Q1,NEAS,NEAS PTS 1501,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1504 - Q1,NEAS,NEAS PTS 1504,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No change.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1507 - Q1,NEAS,NEAS PTS 1507,31/05/2022,PTS  - Patient Transport,,7,FFT Why?,There is nothing you could have done any better for me. Everything was perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1510 - Q1,NEAS,NEAS PTS 1510,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1513 - Q1,NEAS,NEAS PTS 1513,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Outstanding service for me, so don’t know how to answer.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1516 - Q1,NEAS,NEAS PTS 1516,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1519 - Q1,NEAS,NEAS PTS 1519,31/05/2022,PTS  - Patient Transport,,4,FFT Why?,Send a better driver.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1522 - Q1,NEAS,NEAS PTS 1522,31/05/2022,PTS  - Patient Transport,,2,FFT Why?,Ask young male drivers to have more manners.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1525 - Q1,NEAS,NEAS PTS 1525,31/05/2022,PTS  - Patient Transport,,3,FFT Why?,Invest in more transportation options where possible.,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1528 - Q1,NEAS,NEAS PTS 1528,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing really it was good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1531 - Q1,NEAS,NEAS PTS 1531,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1534 - Q1,NEAS,NEAS PTS 1534,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1537 - Q1,NEAS,NEAS PTS 1537,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1540 - Q1,NEAS,NEAS PTS 1540,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1543 - Q1,NEAS,NEAS PTS 1543,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing better! They are fantastic.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1546 - Q1,NEAS,NEAS PTS 1546,31/05/2022,PTS  - Patient Transport,,6,FFT Why?,You was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1549 - Q1,NEAS,NEAS PTS 1549,13/06/2022,PTS  - Patient Transport,,5,FFT Why?,Just turn up ! Iv sat with my coat on for 2 hours48 minutes. I had app at 2.40 today. Still no sign of transport at 15.08 ?????,,5.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1552 - Q1,NEAS,NEAS PTS 1552,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1555 - Q1,NEAS,NEAS PTS 1555,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1558 - Q1,NEAS,NEAS PTS 1558,30/06/2022,PTS  - Patient Transport,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1561 - Q1,NEAS,NEAS PTS 1561,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1564 - Q1,NEAS,NEAS PTS 1564,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1567 - Q1,NEAS,NEAS PTS 1567,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1570 - Q1,NEAS,NEAS PTS 1570,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1573 - Q1,NEAS,NEAS PTS 1573,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1576 - Q1,NEAS,NEAS PTS 1576,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1579 - Q1,NEAS,NEAS PTS 1579,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1582 - Q1,NEAS,NEAS PTS 1582,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing!!! Always good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1585 - Q1,NEAS,NEAS PTS 1585,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1588 - Q1,NEAS,NEAS PTS 1588,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1591 - Q1,NEAS,NEAS PTS 1591,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1594 - Q1,NEAS,NEAS PTS 1594,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1597 - Q1,NEAS,NEAS PTS 1597,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1600 - Q1,NEAS,NEAS PTS 1600,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,You call me.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1603 - Q1,NEAS,NEAS PTS 1603,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1606 - Q1,NEAS,NEAS PTS 1606,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1609 - Q1,NEAS,NEAS PTS 1609,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,To be better is to be on time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1612 - Q1,NEAS,NEAS PTS 1612,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1615 - Q1,NEAS,NEAS PTS 1615,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1618 - Q1,NEAS,NEAS PTS 1618,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1621 - Q1,NEAS,NEAS PTS 1621,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1624 - Q1,NEAS,NEAS PTS 1624,30/06/2022,PTS  - Patient Transport,,5,FFT Why?,"More intercommunication may have helped, but no response was available.",,5.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1627 - Q1,NEAS,NEAS PTS 1627,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1630 - Q1,NEAS,NEAS PTS 1630,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Force of circumstance.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1633 - Q1,NEAS,NEAS PTS 1633,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Warmer transport.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,
+NEAS PTS 1636 - Q1,NEAS,NEAS PTS 1636,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1639 - Q1,NEAS,NEAS PTS 1639,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1642 - Q1,NEAS,NEAS PTS 1642,30/06/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1645 - Q1,NEAS,NEAS PTS 1645,30/06/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1648 - Q1,NEAS,NEAS PTS 1648,24/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1651 - Q1,NEAS,NEAS PTS 1651,27/07/2022,PTS  - Patient Transport,,1,FFT Why?,Called me to give me an estimated time for pick up. ,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1654 - Q1,NEAS,NEAS PTS 1654,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Can't think of anything the service has always been excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1657 - Q1,NEAS,NEAS PTS 1657,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1660 - Q1,NEAS,NEAS PTS 1660,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1663 - Q1,NEAS,NEAS PTS 1663,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1666 - Q1,NEAS,NEAS PTS 1666,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1669 - Q1,NEAS,NEAS PTS 1669,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,I cannot fault it.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1672 - Q1,NEAS,NEAS PTS 1672,31/07/2022,PTS  - Patient Transport,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1675 - Q1,NEAS,NEAS PTS 1675,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1678 - Q1,NEAS,NEAS PTS 1678,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1681 - Q1,NEAS,NEAS PTS 1681,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1684 - Q1,NEAS,NEAS PTS 1684,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1687 - Q1,NEAS,NEAS PTS 1687,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,"No changes except less questions, some appear unnecessary.",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1690 - Q1,NEAS,NEAS PTS 1690,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1693 - Q1,NEAS,NEAS PTS 1693,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1696 - Q1,NEAS,NEAS PTS 1696,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1699 - Q1,NEAS,NEAS PTS 1699,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1702 - Q1,NEAS,NEAS PTS 1702,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1705 - Q1,NEAS,NEAS PTS 1705,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1708 - Q1,NEAS,NEAS PTS 1708,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1711 - Q1,NEAS,NEAS PTS 1711,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Get more transport so I don’t have to wait for 3 hours sometimes.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1714 - Q1,NEAS,NEAS PTS 1714,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1717 - Q1,NEAS,NEAS PTS 1717,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1720 - Q1,NEAS,NEAS PTS 1720,31/07/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1723 - Q1,NEAS,NEAS PTS 1723,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,I don’t think you could do any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1726 - Q1,NEAS,NEAS PTS 1726,31/07/2022,PTS  - Patient Transport,,5,FFT Why?,Get there faster 6 hours struggling.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1729 - Q1,NEAS,NEAS PTS 1729,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1732 - Q1,NEAS,NEAS PTS 1732,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing else can be done.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1735 - Q1,NEAS,NEAS PTS 1735,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1738 - Q1,NEAS,NEAS PTS 1738,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1741 - Q1,NEAS,NEAS PTS 1741,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Not a thing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1744 - Q1,NEAS,NEAS PTS 1744,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1747 - Q1,NEAS,NEAS PTS 1747,01/08/2022,PTS  - Patient Transport,,2,FFT Why?,Call handler could be more helpful and less argumentative.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1750 - Q1,NEAS,NEAS PTS 1750,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1753 - Q1,NEAS,NEAS PTS 1753,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1756 - Q1,NEAS,NEAS PTS 1756,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1759 - Q1,NEAS,NEAS PTS 1759,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1762 - Q1,NEAS,NEAS PTS 1762,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1765 - Q1,NEAS,NEAS PTS 1765,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1768 - Q1,NEAS,NEAS PTS 1768,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1771 - Q1,NEAS,NEAS PTS 1771,01/08/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1774 - Q1,NEAS,NEAS PTS 1774,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1777 - Q1,NEAS,NEAS PTS 1777,01/08/2022,PTS  - Patient Transport,,6,FFT Why?,Maintain the vehicle.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1780 - Q1,NEAS,NEAS PTS 1780,01/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1783 - Q1,NEAS,NEAS PTS 1783,05/08/2022,PTS  - Patient Transport,,3,FFT Why?,"Update your vehicle satnavs. A journey that normally takes 40 minutes, takes 60 minutes when drivers use the satnav. I've tried to tell the driver the easier way, but was told we have to follow vehicle gps.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1786 - Q1,NEAS,NEAS PTS 1786,24/08/2022,PTS  - Patient Transport,,1,FFT Why?,Great service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1789 - Q1,NEAS,NEAS PTS 1789,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,You could have done nothing better thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1792 - Q1,NEAS,NEAS PTS 1792,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1795 - Q1,NEAS,NEAS PTS 1795,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,I was glad to be taken home.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1798 - Q1,NEAS,NEAS PTS 1798,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1801 - Q1,NEAS,NEAS PTS 1801,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing in particular - service was exceptional.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1804 - Q1,NEAS,NEAS PTS 1804,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1807 - Q1,NEAS,NEAS PTS 1807,31/08/2022,PTS  - Patient Transport,,2,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1810 - Q1,NEAS,NEAS PTS 1810,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Everything was spot on.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1813 - Q1,NEAS,NEAS PTS 1813,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,"Nothing - always very, very smoothly outward and inward journeys.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1816 - Q1,NEAS,NEAS PTS 1816,31/08/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1819 - Q1,NEAS,NEAS PTS 1819,31/08/2022,PTS  - Patient Transport,,2,FFT Why?,I don’t think so.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1822 - Q1,NEAS,NEAS PTS 1822,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Excellent service!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1825 - Q1,NEAS,NEAS PTS 1825,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing you can do it is always good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1828 - Q1,NEAS,NEAS PTS 1828,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1831 - Q1,NEAS,NEAS PTS 1831,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1834 - Q1,NEAS,NEAS PTS 1834,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. All really helpful.* Had to be ready 2 hours before appointment 12:30 pm. Transport came around 12:55 pm. Appointment 2:30 pm.,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1837 - Q1,NEAS,NEAS PTS 1837,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1840 - Q1,NEAS,NEAS PTS 1840,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,As Tuesday never had any problems. I can't say.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1843 - Q1,NEAS,NEAS PTS 1843,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Just keep to the right time then everything be all right.,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1846 - Q1,NEAS,NEAS PTS 1846,31/08/2022,PTS  - Patient Transport,,7,FFT Why?,Nothing about the transport itself.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1849 - Q1,NEAS,NEAS PTS 1849,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1852 - Q1,NEAS,NEAS PTS 1852,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1855 - Q1,NEAS,NEAS PTS 1855,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1858 - Q1,NEAS,NEAS PTS 1858,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing. All very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1861 - Q1,NEAS,NEAS PTS 1861,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1864 - Q1,NEAS,NEAS PTS 1864,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1867 - Q1,NEAS,NEAS PTS 1867,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1870 - Q1,NEAS,NEAS PTS 1870,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing: for me it is perfect. Thank you everyone at N.H.S. for taking such good care of me. You are all angels.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1873 - Q1,NEAS,NEAS PTS 1873,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing could have made it was perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1879 - Q1,NEAS,NEAS PTS 1879,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1882 - Q1,NEAS,NEAS PTS 1882,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Time to lift ban on front seat passengers in ambulance cars - I am over 6ft tall and unsuited to rear seats add chronic arthritis and the travel experience not good!,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1885 - Q1,NEAS,NEAS PTS 1885,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1888 - Q1,NEAS,NEAS PTS 1888,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1891 - Q1,NEAS,NEAS PTS 1891,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,No everything is ok.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1894 - Q1,NEAS,NEAS PTS 1894,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1897 - Q1,NEAS,NEAS PTS 1897,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1900 - Q1,NEAS,NEAS PTS 1900,30/09/2022,PTS  - Patient Transport,,7,FFT Why?,I lost my son suddenly in [unreadable] poor health. That is why I not keep [unreadable]. That is why I have not ease in.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1903 - Q1,NEAS,NEAS PTS 1903,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1906 - Q1,NEAS,NEAS PTS 1906,30/09/2022,PTS  - Patient Transport,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1909 - Q1,NEAS,NEAS PTS 1909,30/09/2022,PTS  - Patient Transport,,5,FFT Why?,Yes. When the hospital ring for patient to be taken home you should not have to wait 4 hours.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1912 - Q1,NEAS,NEAS PTS 1912,30/09/2022,PTS  - Patient Transport,,4,FFT Why?,You could have rang me on my mobile phone to say the PT was running late as I became very anxious waiting on my own.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1915 - Q1,NEAS,NEAS PTS 1915,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1918 - Q1,NEAS,NEAS PTS 1918,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Why isn't it a freephone number it cost me nearly £30.00 over a week trying to get a response.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1921 - Q1,NEAS,NEAS PTS 1921,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,If possible give a time of pick up.,,4.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1924 - Q1,NEAS,NEAS PTS 1924,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Nobody could [have] done more. They are great.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1927 - Q1,NEAS,NEAS PTS 1927,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1930 - Q1,NEAS,NEAS PTS 1930,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Not to wait so long to return home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1933 - Q1,NEAS,NEAS PTS 1933,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1936 - Q1,NEAS,NEAS PTS 1936,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Quicker response to return home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1939 - Q1,NEAS,NEAS PTS 1939,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1942 - Q1,NEAS,NEAS PTS 1942,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1945 - Q1,NEAS,NEAS PTS 1945,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,None. Only waiting time to be picked up after appointment. ( I know they are very busy),,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1948 - Q1,NEAS,NEAS PTS 1948,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Pick up time returning home. I waited one hour 10 mins.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1951 - Q1,NEAS,NEAS PTS 1951,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1954 - Q1,NEAS,NEAS PTS 1954,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,"No, very professional at their job.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1957 - Q1,NEAS,NEAS PTS 1957,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,Usually pick up on time but on occasion quite late and all occasion so late my appointment with consultant was put in jeopardy.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1960 - Q1,NEAS,NEAS PTS 1960,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1963 - Q1,NEAS,NEAS PTS 1963,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Pay the NHS the wages these fabulous people they deserve.,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1966 - Q1,NEAS,NEAS PTS 1966,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1969 - Q1,NEAS,NEAS PTS 1969,30/09/2022,PTS  - Patient Transport,,1,FFT Why?,There is no thing that could have been done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1972 - Q1,NEAS,NEAS PTS 1972,30/09/2022,PTS  - Patient Transport,,2,FFT Why?,I am unsure.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 49 - Q1,NHFT,NHFT 49,05/06/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"EVERYTHING!!! I don't know how many times I rang them and relayed information that my child, who has self harm history, wanted to die and all I got was see the GP, we can't help, we don't do this we don't do that. 6 hours sleep in 16 days, obsessive thoughts about death, cutting, and god knows what else. This service is absolutely terrible!!",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 49 - Q2,NHFT,NHFT 49,05/06/2021,Local partnerships- MH,Adult mental health,5,What was good?,Nothing,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 57 - Q1,NHFT,NHFT 57,12/06/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"So let down. I understand the pandemic has disrupted services but this shouldn't alter the amount of group therapy given. Using the pandemic as an excuse to cut out months at the end of my group therapy because you thought I needed support then rather than later, is unacceptable. I wasn't given the option to make the decision for myself in my care. I had no choice I had to take the phone calls. If I had the choice I would've waited for group therapy to start rather than having to take one to one phone calls, as part of my group therapy time scale. If I was told that those phone calls would be taken off the end of my group therapy, and if I was given the choice I would've waited for group to start. Those phone calls really should've been classed as support calls rather than group MBT. I have waited years for this personalised therapy, I only get one chance in my lifetime to access it. Yet you have cut my time short by months. I now have to sit in group therapy listening to my therapist say to the new starters that they will have a ""full year of group therapy to explore their difficulties."" Hearing those words was like a dagger to my heart. You chose to end my therapy on fri 13th, the most unlucky day of the year. Also 3 days before my birthday. I also found out that I'm the first person to leave the group even though we all started together. Do you know how that all feels? Obviously no, thought has gone in to thinking about the individual, me. How all this would make me feel. I was also told I was going to get an Autism assessment. I've not heard anything so I guess this is no longer going ahead. I was told this assessment would help see if I have Autism or other mental health disorders, as it is looking like I have more than BPD. Now I feel all this research has stopped because of how soon you are making me leave, as there is not enough time now. I had high hopes for getting the treatment time needed but you didn't give it me. You can't alter treatment because of a pandemic especially when this treatment is a one off access. I understand that the pandemic put a hold on things that's fine, but to take away group therapy time is unacceptable.",,5.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 57 - Q2,NHFT,NHFT 57,12/06/2021,Local partnerships- MH,Adult mental health,5,What was good?,When there was a group.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 65 - Q1,NHFT,NHFT 65,16/06/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The food is too starchy. Too many chips!! There should be more privacy areas, as curtains provide little privacy.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,
+NHFT 65 - Q2,NHFT,NHFT 65,16/06/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The staff are always clean, smart and cheerful despite many challenges. The ward is neat and tidy. On the whole my stay was good.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 03 - Q1,NHFT,NHFT 03,18/06/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 03 - Q2,NHFT,NHFT 03,18/06/2021,Community health services,Children and young people,1,What was good?,Any questions that I have were answered and explained in a easy way to understand.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 11 - Q1,NHFT,NHFT 11,18/06/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 11 - Q2,NHFT,NHFT 11,18/06/2021,Community health services,Children and young people,1,What was good?,Recommendations.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 74 - Q1,NHFT,NHFT 74,22/06/2021,Community health services,Specialist services,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 76 - Q1,NHFT,NHFT 76,24/06/2021,Community health services,Specialist services,1,What could we do better?,"Nothing, all was good.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 76 - Q2,NHFT,NHFT 76,24/06/2021,Community health services,Specialist services,1,What was good?,"Everything, because it helped me to walk safely.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 25 - Q1,NHFT,NHFT 25,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,Listening to my views such as my concerns. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 25 - Q2,NHFT,NHFT 25,28/06/2021,Forensic,Arnold lodge,2,What was good?,"Consistency, some great staff & safety. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 33 - Q1,NHFT,NHFT 33,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 33 - Q2,NHFT,NHFT 33,28/06/2021,Forensic,Arnold lodge,2,What was good?,Informed by RC about your care pathway. ,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 41 - Q1,NHFT,NHFT 41,28/06/2021,Forensic,Arnold lodge,3,What could we do better?,Have regular staff on ward.  It's difficult with people we don't know. ,,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 41 - Q2,NHFT,NHFT 41,28/06/2021,Forensic,Arnold lodge,3,What was good?,Staff listen and help when struggling. ,,2.0,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 83 - Q1,NHFT,NHFT 83,01/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 91 - Q1,NHFT,NHFT 91,01/07/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 91 - Q2,NHFT,NHFT 91,01/07/2021,Local partnerships- MH,Intellectual and developmental disability,1,What was good?,It has prevented me from being admitted to hospital.  The service is very good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 99 - Q1,NHFT,NHFT 99,01/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 105 - Q1,NHFT,NHFT 105,02/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing I can think of at this moment in time. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 105 - Q2,NHFT,NHFT 105,02/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,Length of time took to understand person. Nice to do feedback. Lovely food. Patience of staff. Enjoyed activities - took mind off problems.,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 385 - Q1,NHFT,NHFT 385,03/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 385 - Q2,NHFT,NHFT 385,03/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,Explaining things. Listening when I was feeling down.,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 114 - Q1,NHFT,NHFT 114,05/07/2021,Local partnerships- MH,Mental health services for older people,4,What could we do better?,"Just DO something, don't just talk.
+Make decision & DO what is promised. ",,4.0,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 114 - Q2,NHFT,NHFT 114,05/07/2021,Local partnerships- MH,Mental health services for older people,4,What was good?,Not a lot,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 122 - Q1,NHFT,NHFT 122,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 122 - Q2,NHFT,NHFT 122,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Supported me through a bad time, every staff were just great.
+Thank you. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 129 - Q1,NHFT,NHFT 129,06/07/2021,Forensic,Offender health,2,What could we do better?,"Better communication, regularly appointments.  Sometimes sharing up ????? is difficult.  ",,4.0,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 129 - Q2,NHFT,NHFT 129,06/07/2021,Forensic,Offender health,2,What was good?,"The freedom to talk, open discussing, space and time to get to the bottom of the issues and supportive environment. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 137 - Q1,NHFT,NHFT 137,06/07/2021,Forensic,Low secure and CFS,1,What could we do better?,"Not really, its all good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 137 - Q2,NHFT,NHFT 137,06/07/2021,Forensic,Low secure and CFS,1,What was good?,Just that the way they look out for me and care for me too.  And they listen to me when I have a problem. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 152 - Q1,NHFT,NHFT 152,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,"To listen to us we need more staff/time!
+Nothing to do because of staff shortage. ",,4.0,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 152 - Q2,NHFT,NHFT 152,07/07/2021,Community health services,Rushcliffe,1,What was good?,"OT's were bril - go me out of bed.
+Food - mostly OK, pork yesterday was great.
+Staff are brilliant, do anything for you.",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 160 - Q1,NHFT,NHFT 160,07/07/2021,Community health services,Rushcliffe,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 160 - Q2,NHFT,NHFT 160,07/07/2021,Community health services,Rushcliffe,2,What was good?,I can't really say much as I have only been here 2 days. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 168 - Q1,NHFT,NHFT 168,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,Hard to say as I have nothing to compare with. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 168 - Q2,NHFT,NHFT 168,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Very friendly staff.
+Food is OK",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 176 - Q1,NHFT,NHFT 176,07/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 184 - Q1,NHFT,NHFT 184,07/07/2021,Community health services,Specialist services,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 184 - Q2,NHFT,NHFT 184,07/07/2021,Community health services,Specialist services,1,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 192 - Q1,NHFT,NHFT 192,07/07/2021,Local partnerships- MH,Adult mental health,3,What could we do better?,Listening to concerns and giving the right medication or treatment.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 192 - Q2,NHFT,NHFT 192,07/07/2021,Local partnerships- MH,Adult mental health,3,What was good?,"Have a good support worker on the ward to improve peoples health, mind and advocate for traumatised individuals.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 205 - Q1,NHFT,NHFT 205,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Would be good if the initial referral wait time was less. That having been said I requested to be informed if there were any cancellations and fortunately I was offered an earlier appointment.,,3.0,,,,,,,,,,,,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 213 - Q1,NHFT,NHFT 213,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 213 - Q2,NHFT,NHFT 213,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,Good communication and organisation. ,,2.0,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 221 - Q1,NHFT,NHFT 221,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Being realistic I think you're all doing a fantastic job in very trying times.
+One think that would be helpful would be a phone call from the carer perhaps 1/2-1 hr before the due visit as a reminder of their visit, especially as xxx has Alzheimer's & has probably forgotten they're coming & may still be in bed or has gone to the shop.",,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 229 - Q1,NHFT,NHFT 229,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing could have been done better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 229 - Q2,NHFT,NHFT 229,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Good that we were able to have a face to face appointment.
+Everything explained in a manner we could understand.
+Very kind nurse, have a contact number if any problems. ",,1.0,,,,1.0,,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 235 - Q1,NHFT,NHFT 235,12/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 241 - Q1,NHFT,NHFT 241,13/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 241 - Q2,NHFT,NHFT 241,13/07/2021,Community health services,Children and young people,1,What was good?,They were really nice.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 249 - Q1,NHFT,NHFT 249,14/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 257 - Q1,NHFT,NHFT 257,14/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 257 - Q2,NHFT,NHFT 257,14/07/2021,Community health services,Children and young people,1,What was good?,Polite & friendly staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 399 - Q1,NHFT,NHFT 399,14/07/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Actually caring and trying to help, rather than discharging me because I'm too high risk, and leaving me with no one.",,5.0,,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 399 - Q2,NHFT,NHFT 399,14/07/2021,Local partnerships- MH,Adult mental health,5,What was good?,Not much.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 271 - Q1,NHFT,NHFT 271,16/07/2021,Community health services,Children and young people,4,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 271 - Q2,NHFT,NHFT 271,16/07/2021,Community health services,Children and young people,4,What was good?,Heard my opinion.,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 277 - Q1,NHFT,NHFT 277,20/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 407 - Q1,NHFT,NHFT 407,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing all the team work hard.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 281 - Q1,NHFT,NHFT 281,26/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 281 - Q2,NHFT,NHFT 281,26/07/2021,Community health services,Children and young people,1,What was good?,You talked to me and you told me what it was and you talked me though the process.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 289 - Q1,NHFT,NHFT 289,27/07/2021,Forensic,Offender health,1,What could we do better?,I'm happy with the job they do & did.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 289 - Q2,NHFT,NHFT 289,27/07/2021,Forensic,Offender health,1,What was good?,Staff,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 297 - Q1,NHFT,NHFT 297,27/07/2021,Forensic,Offender health,2,What could we do better?,More time & appointments. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 297 - Q2,NHFT,NHFT 297,27/07/2021,Forensic,Offender health,2,What was good?,People listened to me. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 305 - Q1,NHFT,NHFT 305,27/07/2021,Forensic,Offender health,3,What could we do better?,"Psychiatrists doesn't care about helping me get through this time in my life.
+The psychiatrist didn't care about how I feel, didn't understand me and communication is poor. ",,5.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 417 - Q1,NHFT,NHFT 417,28/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 417 - Q2,NHFT,NHFT 417,28/07/2021,Community health services,Specialist services,1,What was good?,"Information, explanation, discussion, content, pace.",,1.0,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 311 - Q1,NHFT,NHFT 311,29/07/2021,Community health services,Children and young people,7,What could we do better?,Ensure admin work is done so the questionnaire could have been filled in at home rather than rushed in the clinic but I appreciate mistakes happen.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 311 - Q2,NHFT,NHFT 311,29/07/2021,Community health services,Children and young people,7,What was good?,"Health Visitor asked me about so many details and taught me things which, as a first time Mum, were very helpful to me.",,1.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 314 - Q1,NHFT,NHFT 314,04/08/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 314 - Q2,NHFT,NHFT 314,04/08/2021,Forensic,Offender health,1,What was good?,My Mental Health worker is amazing.  She has gone above an beyond ro me and really has helped me a lot - thank you. ,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 322 - Q1,NHFT,NHFT 322,04/08/2021,Forensic,Offender health,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 322 - Q2,NHFT,NHFT 322,04/08/2021,Forensic,Offender health,1,What was good?,Staff are good especially my case worker. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 330 - Q1,NHFT,NHFT 330,04/08/2021,Forensic,Offender health,2,What could we do better?,Waiting long time get to seen in health care. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 330 - Q2,NHFT,NHFT 330,04/08/2021,Forensic,Offender health,2,What was good?,"Helpful info ADHD.  Good talking about stuff, good getting off wing - timeout. ",,2.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 338 - Q1,NHFT,NHFT 338,05/08/2021,Forensic,Offender health,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 338 - Q2,NHFT,NHFT 338,05/08/2021,Forensic,Offender health,1,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 346 - Q1,NHFT,NHFT 346,05/08/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 346 - Q2,NHFT,NHFT 346,05/08/2021,Forensic,Offender health,1,What was good?,The course work. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 354 - Q1,NHFT,NHFT 354,05/08/2021,Forensic,Offender health,1,What could we do better?,More staff to help out. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 354 - Q2,NHFT,NHFT 354,05/08/2021,Forensic,Offender health,1,What was good?,The way that you came across and helped me through he hard times.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 433 - Q1,NHFT,NHFT 433,10/08/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. As nothing is too much trouble.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 433 - Q2,NHFT,NHFT 433,10/08/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The care on Kingsley ward has been very good, and you all care so much and do an amazing job.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 358 - Q1,NHFT,NHFT 358,12/08/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 358 - Q2,NHFT,NHFT 358,12/08/2021,Community health services,Children and young people,1,What was good?,Very informative. Referred to a baby group for baby massage which I was very pleased about. HV always been very kind and caring.,,1.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 362 - Q1,NHFT,NHFT 362,18/08/2021,Community health services,Children and young people,1,What could we do better?,These sessions helped my coping strategies with worrys. I think these skills would really help other people around my age and could really benefit them (even if they're not going through anything at the moment).,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 362 - Q2,NHFT,NHFT 362,18/08/2021,Community health services,Children and young people,1,What was good?,"You taught me about the ways that I'm thinking, how to deal with my thoughts and problems. You made me feel more confident. You made me know why I was feeling my feelings. Thank you.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 370 - Q1,NHFT,NHFT 370,20/08/2021,Community health services,Children and young people,1,What could we do better?,"Nothing, was fab!!",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 456 - Q1,NHFT,NHFT 456,25/08/2021,,,5,What could we do better?,Close down and start again.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 456 - Q2,NHFT,NHFT 456,25/08/2021,,,5,What was good?,Nothing. I never got through to a human being.,,5.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 460 - Q1,NHFT,NHFT 460,02/09/2021,Forensic,Offender health,1,What could we do better?,"Help us more to get to be better, long ways just sick by us here in prison, some of us need a lot of help. ",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 460 - Q2,NHFT,NHFT 460,02/09/2021,Forensic,Offender health,1,What was good?,They help me when am in need with my Mental health.  I have and am in a bad way they do try their best. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 468 - Q1,NHFT,NHFT 468,02/09/2021,Forensic,Offender health,2,What could we do better?,"Kept my appointments I had for prolapse on C.R.I, as its taking ages to rebook and get sorted, been since December last year it's now July 2021. ",,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 468 - Q2,NHFT,NHFT 468,02/09/2021,Forensic,Offender health,2,What was good?,Information in waiting room is a lot better. ,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 476 - Q1,NHFT,NHFT 476,02/09/2021,Forensic,Offender health,4,What could we do better?,"Don't stop vital medication prescribed by psychiatrists & consultant surgeons, leaving me mentally broken &in pain & fear.  Help & don't fob me off just because I'm in prison.  Provide urgent essential care. Listen to me and don't judge. Treat me as an individual and part of the worst crowd.  HELP ME, don't push me into so much pain & despair I want to end my life EVERY SINGEL DAY,  this survey won't make a difference, you only want praise. ",,5.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 476 - Q2,NHFT,NHFT 476,02/09/2021,Forensic,Offender health,4,What was good?,Nothing so far. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 484 - Q1,NHFT,NHFT 484,02/09/2021,Forensic,Offender health,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 484 - Q2,NHFT,NHFT 484,02/09/2021,Forensic,Offender health,2,What was good?,They was good for sorting out my meds. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 490 - Q1,NHFT,NHFT 490,03/09/2021,Forensic,Offender health,1,What could we do better?,"It could be better the time you wait for attending appointments, which I'm waiting or and pills still waiting.
+I hear voices is and would like a stereo especially when voices get loud.
+Other than than thank you as well. ",,3.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 490 - Q2,NHFT,NHFT 490,03/09/2021,Forensic,Offender health,1,What was good?,It was very good the way that health care have attended to my mental health needs and checking up on me when I was down. ,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 756 - Q1,NHFT,NHFT 756,06/09/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 756 - Q2,NHFT,NHFT 756,06/09/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,The staff were great. Helped me get back to where I wanted to be.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 501 - Q1,NHFT,NHFT 501,08/09/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 501 - Q2,NHFT,NHFT 501,08/09/2021,Forensic,Offender health,2,What was good?,Good at listening to problems and trying to help where ever they can. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 509 - Q1,NHFT,NHFT 509,08/09/2021,Forensic,High secure MH,3,What could we do better?,Let me go home. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 509 - Q2,NHFT,NHFT 509,08/09/2021,Forensic,High secure MH,3,What was good?,Activities and good staff facilitating thing to maintain positivity. ,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 517 - Q1,NHFT,NHFT 517,08/09/2021,Forensic,High secure MH,2,What could we do better?,More activities and games. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 517 - Q2,NHFT,NHFT 517,08/09/2021,Forensic,High secure MH,2,What was good?,Activities staff. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 525 - Q1,NHFT,NHFT 525,08/09/2021,Forensic,High secure MH,2,What could we do better?,Nothing more. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 525 - Q2,NHFT,NHFT 525,08/09/2021,Forensic,High secure MH,2,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 759 - Q1,NHFT,NHFT 759,09/09/2021,Community health services,Specialist services,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 535 - Q1,NHFT,NHFT 535,13/09/2021,Forensic,Low secure and CFS,5,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 535 - Q2,NHFT,NHFT 535,13/09/2021,Forensic,Low secure and CFS,5,What was good?,More coffee bar. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 543 - Q1,NHFT,NHFT 543,13/09/2021,Forensic,Low secure and CFS,3,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 543 - Q2,NHFT,NHFT 543,13/09/2021,Forensic,Low secure and CFS,3,What was good?,Doing well. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 551 - Q1,NHFT,NHFT 551,13/09/2021,Forensic,Low secure and CFS,4,What could we do better?,Being bored. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 551 - Q2,NHFT,NHFT 551,13/09/2021,Forensic,Low secure and CFS,4,What was good?,"Foods be good.
+Room, accommodation. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,
+NHFT 559 - Q1,NHFT,NHFT 559,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,"Want to smoke outside.  Would like to see doctor's more, have to wait a month. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 559 - Q2,NHFT,NHFT 559,13/09/2021,Forensic,Low secure and CFS,2,What was good?,you smoking. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 767 - Q1,NHFT,NHFT 767,13/09/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 767 - Q2,NHFT,NHFT 767,13/09/2021,Local partnerships- MH,Adult mental health,5,What was good?,Nothing. Nothing was good about my experience with the mental health team. I've been under them 13 years and it's always been absolutely terrible.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 569 - Q1,NHFT,NHFT 569,15/09/2021,Local partnerships- MH,Prescribed services,2,What could we do better?,"Help with anxiety management, coping strategies, more help looking after my baby and more staff willing to help.  Activities were limited and timetable in bedroom not followed.  Thought I'd get more support practical & emotional. ",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 569 - Q2,NHFT,NHFT 569,15/09/2021,Local partnerships- MH,Prescribed services,2,What was good?,"Some friendly staff, clean, good facilities, nice food, good equipment, nice activities coordinator, some quiet places, nice bath, bedroom was nice.  Good psychiatrist and brilliant health visitor and OT.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,1.0,,,1.0,1.0,,,,,,,,,
+NHFT 577 - Q1,NHFT,NHFT 577,15/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Treat people like me with respect. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 577 - Q2,NHFT,NHFT 577,15/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,The way I was shown to carry on.  The way I was treated and the advise I was given. ,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 772 - Q1,NHFT,NHFT 772,17/09/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Keep to appointment times. I don't think I've ever had an appointment at home, that has been on time. When they do eventually turn up, it is rushed, as they are running late. Appointment is then finished early, as they have to dash to next one, and I'm left feeling crap, as I haven't had my allocated time. Sometimes I'm left thinking what was that? If you haven't got the time to make the effort, don't bother as I'm left feeling worse.",,5.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 772 - Q2,NHFT,NHFT 772,17/09/2021,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 587 - Q1,NHFT,NHFT 587,21/09/2021,Forensic,High secure MH,2,What could we do better?,"Assess me without medication, then point out what it is that make people believe medication can make me better.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 587 - Q2,NHFT,NHFT 587,21/09/2021,Forensic,High secure MH,2,What was good?,"Bikes/Gym.
+Time resting. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 595 - Q1,NHFT,NHFT 595,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 595 - Q2,NHFT,NHFT 595,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Listened, let me talk.
+Professional.",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 600 - Q1,NHFT,NHFT 600,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing all very good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 600 - Q2,NHFT,NHFT 600,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"My care was good.  Could not have wished for better treatment, they were services which was very good at listening to you. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 608 - Q1,NHFT,NHFT 608,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,The service was good/excellent so nothing to add here. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 608 - Q2,NHFT,NHFT 608,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Lots of encouragement to start my life as been poorly for sometime.
+The service was good/excellent",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 616 - Q1,NHFT,NHFT 616,22/09/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,"Nothing really, maybe more staff so they can give more time to people. ",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 616 - Q2,NHFT,NHFT 616,22/09/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,They were very pleasant. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 624 - Q1,NHFT,NHFT 624,22/09/2021,Community health services,Children and young people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 624 - Q2,NHFT,NHFT 624,22/09/2021,Community health services,Children and young people,2,What was good?,Calling up to make an appointment to see Health Visitor.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 632 - Q1,NHFT,NHFT 632,22/09/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 781 - Q1,NHFT,NHFT 781,22/09/2021,Community health services,Mansfield and Ashfield,1,What could we do better?,"I cant think of anything, which [Name Redacted] and her team could improve on, at the moment.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 781 - Q2,NHFT,NHFT 781,22/09/2021,Community health services,Mansfield and Ashfield,1,What was good?,I found the respiratory team very informative and extremely helpful and patient. I feel I have made some improvements and have become more knowledgeable.,,1.0,,,,1.0,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 645 - Q1,NHFT,NHFT 645,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"I don't think so, judging by xxxxx dedication to his clients and family. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 653 - Q1,NHFT,NHFT 653,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 653 - Q2,NHFT,NHFT 653,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Excellent service. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 661 - Q1,NHFT,NHFT 661,23/09/2021,Local partnerships- MH,Learning disability,1,What could we do better?,I have no complaints about anything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 782 - Q1,NHFT,NHFT 782,23/09/2021,Community health services,Nottingham West,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 782 - Q2,NHFT,NHFT 782,23/09/2021,Community health services,Nottingham West,1,What was good?,The care I had from both professionals that visited me. They couldn’t have done more for me.  everything was excellent and for that I thank them very much.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 789 - Q2,NHFT,NHFT 789,26/09/2021,Local partnerships- MH,Learning disability,1,What was good?,"ICATT South Team were excellent in a crisis situation with our son, who has autism/learning difficulties, and they obtained a place for him in Ruddington View, Clifton Lane.  The staff there have been kind, caring and listened and responded swiftly to concerns we expressed.",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 794 - Q1,NHFT,NHFT 794,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 794 - Q2,NHFT,NHFT 794,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Since the last time I was on the ward, it feels more orderly and it was nice to see some of the same faces. Staff have been very helpful. My medication in the morning are making me very sleepy. The ward is cleaner and more orderly than before, and the food is better.",,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,
+NHFT 802 - Q1,NHFT,NHFT 802,28/09/2021,,,5,What could we do better?,Rude staff.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 802 - Q2,NHFT,NHFT 802,28/09/2021,,,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 679 - Q1,NHFT,NHFT 679,30/09/2021,Forensic,High secure LD,1,What could we do better?,Short staff,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 679 - Q2,NHFT,NHFT 679,30/09/2021,Forensic,High secure LD,1,What was good?,"Kind, helpful, understand, generous, friendly, good communication, positive, help with problems & caring. ",,1.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 687 - Q1,NHFT,NHFT 687,30/09/2021,Forensic,High secure LD,1,What could we do better?,Sometimes its too noisy on the ward. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 687 - Q2,NHFT,NHFT 687,30/09/2021,Forensic,High secure LD,1,What was good?,"I enjoy doing activities in Southwell and seeing the animals in main horticulture.
+I enjoy the food and going shopping. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 695 - Q1,NHFT,NHFT 695,30/09/2021,Forensic,High secure women's service,2,What could we do better?,More activities on ward as we get bored. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 695 - Q2,NHFT,NHFT 695,30/09/2021,Forensic,High secure women's service,2,What was good?,"Staff keep me safe whether I like it or not. don't criticise, don't judge us. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 703 - Q1,NHFT,NHFT 703,30/09/2021,Forensic,High secure women's service,4,What could we do better?,Don't like it here. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 703 - Q2,NHFT,NHFT 703,30/09/2021,Forensic,High secure women's service,4,What was good?,"Nothing, I'm leaving soon. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 711 - Q1,NHFT,NHFT 711,30/09/2021,Forensic,High secure women's service,1,What could we do better?,"More off ward sessions, get tooled session back. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 711 - Q2,NHFT,NHFT 711,30/09/2021,Forensic,High secure women's service,1,What was good?,"I self harmed.  different from when I first came in as I was violent & aggressive.  Input from nursing team, MDT, TIW's, OT's, TI's.  Helped me get off ward more. Different activities off ward, graphics, horticulture and sapphire gardens. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,
+NHFT 719 - Q1,NHFT,NHFT 719,30/09/2021,Forensic,High secure women's service,2,What could we do better?,"More staff to man more areas.
+Going back to having BBQ's on the green in summer. ",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 719 - Q2,NHFT,NHFT 719,30/09/2021,Forensic,High secure women's service,2,What was good?,The activities that's on offer. Staff encourage patients to get involved in activities & events.  Majority of staff show understanding & empathy to all our needs. ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 727 - Q1,NHFT,NHFT 727,30/09/2021,Forensic,High secure LD,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 727 - Q2,NHFT,NHFT 727,30/09/2021,Forensic,High secure LD,1,What was good?,Staff understand my disability and help me. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 735 - Q1,NHFT,NHFT 735,30/09/2021,Forensic,High secure LD,3,What could we do better?,"I don't feel like I get off the ward enough, I'd like to do more active things.  Staff change around a lot, sometimes I forget names. ",,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 735 - Q2,NHFT,NHFT 735,30/09/2021,Forensic,High secure LD,3,What was good?,Staff look after me. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 741 - Q1,NHFT,NHFT 741,04/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,You cannot improve on perfection.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 741 - Q2,NHFT,NHFT 741,04/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Everything, I cannot find fault at all, your staff are a credit to you and do a wonderful job, thank you.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 749 - Q1,NHFT,NHFT 749,04/10/2021,Local partnerships- MH,Adult mental health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 749 - Q2,NHFT,NHFT 749,04/10/2021,Local partnerships- MH,Adult mental health,2,What was good?,Always being available & approachable when needed. ,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 810 - Q1,NHFT,NHFT 810,07/10/2021,Community health services,North Notts,1,What could we do better?,"Find a way to put on, take off compression stockings.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 810 - Q2,NHFT,NHFT 810,07/10/2021,Community health services,North Notts,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 818 - Q1,NHFT,NHFT 818,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Service is difficult to improve. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 818 - Q2,NHFT,NHFT 818,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,All the staff were excellent in treating my problem at Bassetlaw & Retford hospital.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 826 - Q1,NHFT,NHFT 826,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Pass,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 826 - Q2,NHFT,NHFT 826,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Atmosphere (relaxing). The kindness & friendliness of all. Understanding. All involved with me - brilliant, thanks.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 834 - Q1,NHFT,NHFT 834,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 932 - Q1,NHFT,NHFT 932,08/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 932 - Q2,NHFT,NHFT 932,08/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Presenters, material, explanations.",,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 844 - Q1,NHFT,NHFT 844,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Can't think of anything. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 844 - Q2,NHFT,NHFT 844,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything was great. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 852 - Q1,NHFT,NHFT 852,09/10/2021,Local partnerships- MH,CAMHS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 852 - Q2,NHFT,NHFT 852,09/10/2021,Local partnerships- MH,CAMHS,1,What was good?,Speak to me respectfully. Explained things differently if needed.  Shows mum respect. ,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 860 - Q1,NHFT,NHFT 860,11/10/2021,Community health services,Specialist Services and CYP,7,What could we do better?,just help me about my headache - cuz there awful headache,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 860 - Q2,NHFT,NHFT 860,11/10/2021,Community health services,Specialist Services and CYP,7,What was good?,"she was kind, lovely and pretty. I am really pleased and glad to talk to her",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 936 - Q1,NHFT,NHFT 936,15/10/2021,Local partnerships- MH,IAPT,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 942 - Q1,NHFT,NHFT 942,19/10/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,Nothing all was good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 942 - Q2,NHFT,NHFT 942,19/10/2021,Local partnerships- MH,Intellectual and developmental disability,1,What was good?,"Loves the new easy chair easy to transfer now from chair to bed, and chair to wheelchair by himself. Loves the wheelchair to go out and about.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 872 - Q1,NHFT,NHFT 872,24/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing as a whole service.  More regular contact. ,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 872 - Q2,NHFT,NHFT 872,24/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Confidence in contacts.  Regular catch ups.  Supported us when needed. ,,1.0,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 880 - Q1,NHFT,NHFT 880,24/10/2021,Community health services,North Notts,1,What could we do better?,"Nothing.
+I guess the only way this system could improve is if there was a helpline where we could ask any questions, say for a week rather than worrying whether to ring the GP or not. ",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 880 - Q2,NHFT,NHFT 880,24/10/2021,Community health services,North Notts,1,What was good?,"He listened.  He answered our question, very respectful and kind. ",,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 888 - Q1,NHFT,NHFT 888,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 888 - Q2,NHFT,NHFT 888,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Start time from being referred in to getting seen.  Pleasant staff.
+All good from start to finish. ",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 896 - Q1,NHFT,NHFT 896,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,I didn't receive my appointment through the post - could be postal error but was reminded by text.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 896 - Q2,NHFT,NHFT 896,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"I am seen on a regular basis by staff who are efficient, competent & professional at a venue close to where I live. ",,1.0,,,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 904 - Q1,NHFT,NHFT 904,26/10/2021,Local partnerships- MH,Adult mental health,7,What could we do better?,Please could you add some seating outside?,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 904 - Q2,NHFT,NHFT 904,26/10/2021,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 912 - Q1,NHFT,NHFT 912,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Have more staff so appointments come quicker and the staff have more time to do justice to what they have found out, without having to rush on to the next job and be finishing records etc in their own time, or days off, before going on hol etc. ",,4.0,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 912 - Q2,NHFT,NHFT 912,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The member of staff we saw was sensitive & behaved appropriately, tailoring her service to the individual in front of her.  She cared & its showed.  She followed up, going above & beyond what she could do in the time allocated for our assessment.  The other staff were excellent too.  (stretched but caring)",,1.0,,,,1.0,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 920 - Q1,NHFT,NHFT 920,26/10/2021,Community health services,Specialist Services and CYP,2,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 920 - Q2,NHFT,NHFT 920,26/10/2021,Community health services,Specialist Services and CYP,2,What was good?,We were seen on time and the staff were very friendly.,,1.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 949 - Q1,NHFT,NHFT 949,26/10/2021,Local partnerships- MH,Learning disability,1,What could we do better?,Nothing. All informative.,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 949 - Q2,NHFT,NHFT 949,26/10/2021,Local partnerships- MH,Learning disability,1,What was good?,"The OT input was easy to understand. OT made staff feel at ease, so they were able to ask questions. Doing the training over MS teams and in the work place was better than a class room situation, increased confidence to engage.",,1.0,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1005 - Q1,NHFT,NHFT 1005,31/10/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,I rang the crisis team on several occasions and was told I would receive a call back but never did. I felt so let down like I wasn't important and was left feeling really distressed with no one to talk to.,,5.0,,,,,,,,,,,,,1.0,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1005 - Q2,NHFT,NHFT 1005,31/10/2021,Local partnerships- MH,Adult mental health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 959 - Q1,NHFT,NHFT 959,02/11/2021,Forensic,Wathwood,2,What could we do better?,Induction course when arriving and changing wards. ,,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 959 - Q2,NHFT,NHFT 959,02/11/2021,Forensic,Wathwood,2,What was good?,The good hearted people. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 967 - Q1,NHFT,NHFT 967,02/11/2021,Forensic,Wathwood,2,What could we do better?,Less pointless restrictions. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 967 - Q2,NHFT,NHFT 967,02/11/2021,Forensic,Wathwood,2,What was good?,"Was understanding of each person differences, an overall approach to improve health. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 975 - Q1,NHFT,NHFT 975,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing I can think of. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 975 - Q2,NHFT,NHFT 975,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Food good and everyone friendly. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1010 - Q1,NHFT,NHFT 1010,02/11/2021,Local partnerships- MH,Adult mental health,2,What could we do better?,Nothing that I can think of. The mental health act itself is what made the experience bad.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1010 - Q2,NHFT,NHFT 1010,02/11/2021,Local partnerships- MH,Adult mental health,2,What was good?,The HCAs were extremely kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1018 - Q1,NHFT,NHFT 1018,07/11/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"I'm pleased to have been discharged now as I found my time with this service caused me a lot of stress. Communication wasn't good and I was often left unsure of when my appointments were. The text messages I received from my nurse were so unprofessional and were more like ones that would be sent to a friend. I'm glad to be under the care of my GP again, as I find this to be more helpful and supportive.",,5.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1018 - Q2,NHFT,NHFT 1018,07/11/2021,Local partnerships- MH,Adult mental health,4,What was good?,I can't think of anything that was good or useful.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1023 - Q1,NHFT,NHFT 1023,10/11/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"My partner's CPN [Name Redacted] was good at pretending to listen and be interested, but we felt he didn't really care. We found him to be quite forceful, which made us uncomfortable. So we're glad when he was discharged and we didn't have the worry of contact anymore. We feel he could have been kinder and listened more to needs to improve and make a difference. Sadly was didn't get this, so little progress was made. We are now being supported by the GP. We were made to feel like a number rather than people. All very rushed.",,4.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1023 - Q2,NHFT,NHFT 1023,10/11/2021,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 986 - Q1,NHFT,NHFT 986,17/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 986 - Q2,NHFT,NHFT 986,17/11/2021,Community health services,Specialist Services and CYP,1,What was good?,The experience was lovely,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 989 - Q1,NHFT,NHFT 989,19/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 989 - Q2,NHFT,NHFT 989,19/11/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything covered all bases was very informative and friendly.,,1.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1036 - Q1,NHFT,NHFT 1036,21/11/2021,Unknown,Unknown,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1036 - Q2,NHFT,NHFT 1036,21/11/2021,Unknown,Unknown,1,What was good?,"Everything, the community mental health team have been amazing in helping me through difficult times. They work with me, and we make decisions together about my care and treatment pathway.",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1038 - Q1,NHFT,NHFT 1038,23/11/2021,Community health services,Specialist Services and CYP,3,What could we do better?,"I understand the checks highlight any issues with children, but in all honestly there didn't seem much point to it.",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1038 - Q2,NHFT,NHFT 1038,23/11/2021,Community health services,Specialist Services and CYP,3,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1204 - Q1,NHFT,NHFT 1204,05/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The food could be better, and have different options.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1204 - Q2,NHFT,NHFT 1204,05/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The food is ok, the staff work very hard and have helped me get home.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,
+NHFT 1044 - Q1,NHFT,NHFT 1044,10/12/2021,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1044 - Q2,NHFT,NHFT 1044,10/12/2021,Community health services,South Notts,1,What was good?,"Everything you put me at ease.
+You do all you can, and are very helpful a big thank you",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1052 - Q1,NHFT,NHFT 1052,10/12/2021,Community health services,South Notts,1,What could we do better?,No,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1052 - Q2,NHFT,NHFT 1052,10/12/2021,Community health services,South Notts,1,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1054 - Q1,NHFT,NHFT 1054,15/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1054 - Q2,NHFT,NHFT 1054,15/12/2021,Community health services,Specialist Services and CYP,1,What was good?,the team have been very supportive regarding my child's development needs and offering advice when needed,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1222 - Q1,NHFT,NHFT 1222,15/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,More veggies options.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1222 - Q2,NHFT,NHFT 1222,15/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward staff were great at making you feel safe, they were there if you needed them to be.",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NHFT 1065 - Q1,NHFT,NHFT 1065,17/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1065 - Q2,NHFT,NHFT 1065,17/12/2021,Community health services,Specialist Services and CYP,1,What was good?,that you help people,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1069 - Q1,NHFT,NHFT 1069,21/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1227 - Q1,NHFT,NHFT 1227,21/12/2021,,,4,What could we do better?,The on-line services need a lot of work and you can hardly ever get an appointment. Your needs are hardly listened to.,,4.0,,,,,,,,,,1.0,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1227 - Q2,NHFT,NHFT 1227,21/12/2021,,,4,What was good?,Friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1084 - Q1,NHFT,NHFT 1084,23/12/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,N/A/,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1084 - Q2,NHFT,NHFT 1084,23/12/2021,Local partnerships- MH,Substance misuse services,1,What was good?,Spent a lot of time answering questions I had and I felt comfortable asking anything.  Really kind & friendly. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1092 - Q1,NHFT,NHFT 1092,23/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,"Keep on doing as you are, in my opinion its works, thanks. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1092 - Q2,NHFT,NHFT 1092,23/12/2021,Community health services,Specialist Services and CYP,1,What was good?,My whole experience of my treatment has been very positive so far and I am very impressed with the professionalism and kindness of the team that has treated and looked after me (so far).  Thank you so much. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1100 - Q1,NHFT,NHFT 1100,24/12/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1100 - Q2,NHFT,NHFT 1100,24/12/2021,Local partnerships- MH,Intellectual and developmental disability,1,What was good?,I think she helped me with anxiety and depression especially about wat happened between my family and me. She was a good listener and understood what I've been through. Working with anxiety helped.  My care plan. Easy reading.  Better after talking about what happens with family. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1108 - Q1,NHFT,NHFT 1108,24/12/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1108 - Q2,NHFT,NHFT 1108,24/12/2021,Local partnerships- MH,Adult mental health,1,What was good?,"Not being alone, meeting other carers. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1116 - Q1,NHFT,NHFT 1116,24/12/2021,Forensic,Arnold lodge,4,What could we do better?,"Too many inexperienced staff, who are sometime unsure of what they're supposed to be doing.
+The ward rules can be overly bureaucratic.
+Care plans (nursing) are overly complicated/convoluted.
+Cross-sectoral/inter-agency working eg. with Arnold Lodge & the Assertive Transition service (ATS) is not seamless & communication is not smooth between organisation ot the detriment of patient care.
+I don't feel I've benefitted/learnt much from treatment here.  Seems unfair criticism as MDT are very kind but I don not feel as if I've benefitted from y time in hospital. ",,5.0,,,,1.0,,,,1.0,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1116 - Q2,NHFT,NHFT 1116,24/12/2021,Forensic,Arnold lodge,4,What was good?,"Staff are exceptionally kind.
+there is no stigma or judgement even though criminal activity has been involved.
+Staff treat patients equally.
+Staff are responsive to needs.
+Staff are always available to talk to if you need it.
+Care is individualized and staff pay a huge amount of time into attending to details.
+Staff never appear impatient when they're asked to do things for you.
+Staff are friendly an caring. ",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1124 - Q1,NHFT,NHFT 1124,24/12/2021,Forensic,Arnold lodge,3,What could we do better?,Listen to physical health needs including feedback to doctors and PHC. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1124 - Q2,NHFT,NHFT 1124,24/12/2021,Forensic,Arnold lodge,3,What was good?,A good MDT. ,,2.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1128 - Q2,NHFT,NHFT 1128,30/12/2021,Forensic,Arnold lodge,3,What was good?,"Overall the hospital treats me quite nicely, better that other hospitals. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1136 - Q1,NHFT,NHFT 1136,30/12/2021,Forensic,Arnold lodge,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1136 - Q2,NHFT,NHFT 1136,30/12/2021,Forensic,Arnold lodge,2,What was good?,"Psychology sessions.
+Gym
+Can be independent/empowerment. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1694 - Q1,NHFT,NHFT 1694,09/01/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,Make time for relatives. Keep families updated. Make sure all staff are coming from the same songsheet.,,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1694 - Q2,NHFT,NHFT 1694,09/01/2022,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1702 - Q1,NHFT,NHFT 1702,19/01/2022,Local partnerships- MH,CAMHS,5,What could we do better?,The psychiatrist really needs to change his approach when dealing with a young person who is struggling with really low mood. Being challenging and not listening is not helpful at all.,,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1702 - Q2,NHFT,NHFT 1702,19/01/2022,Local partnerships- MH,CAMHS,5,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1146 - Q1,NHFT,NHFT 1146,20/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Hospital staff could be better at communicating with family. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1154 - Q1,NHFT,NHFT 1154,21/01/2022,Community health services,North Notts,1,What could we do better?,"Only had visits for a few day's, but I couldn't find anything negative to say, just to thank you all so so much. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1154 - Q2,NHFT,NHFT 1154,21/01/2022,Community health services,North Notts,1,What was good?,"Thank you so much.  All carer's where so kind and respectful.  Very professional and went over and above their duties'.  Very reliable and gave us support to and advice caring for my dad.  I would definitely recommend to other's. 10/10 to everyone.
+Sadly my dad has since passed away. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0
+NHFT 1162 - Q1,NHFT,NHFT 1162,21/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Nothing, treatment was excellent",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1162 - Q2,NHFT,NHFT 1162,21/01/2022,Community health services,Specialist Services and CYP,1,What was good?,All the treatment and care to detail was excellent. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1170 - Q1,NHFT,NHFT 1170,21/01/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"The food could be better, more choices.  Would like at least 3 choices. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1170 - Q2,NHFT,NHFT 1170,21/01/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,The cleaning was very good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1177 - Q1,NHFT,NHFT 1177,25/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1177 - Q2,NHFT,NHFT 1177,25/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"The care & attention given by all staff all the time I was here, sorry to have to leave. ",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1182 - Q2,NHFT,NHFT 1182,28/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Staff where very understanding, nothing was to big or small to sort.  Staff where very polite and listened to my needs, very approachable. ",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1190 - Q1,NHFT,NHFT 1190,28/01/2022,Local partnerships- MH,CAMHS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1190 - Q2,NHFT,NHFT 1190,28/01/2022,Local partnerships- MH,CAMHS,1,What was good?,You listened to me.  the breathing exercises.  You helped me. ,,1.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1198 - Q1,NHFT,NHFT 1198,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Not show favouritism, which is easy to do.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1198 - Q2,NHFT,NHFT 1198,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Showing will at all times. ,,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1712 - Q1,NHFT,NHFT 1712,01/02/2022,Local partnerships- MH,Mental health services for older people,5,What could we do better?,"During my time with the mental health team I began to think it was just me who was always having appointments cancelled and didn't know what were going on. Having read other feedback has made me feel better but also sad at the number of patients were also left feeling as bad as I were. It's a very hit and miss service. Some staff have been brilliant, others act like they don't care. This service needs another inspection and improvement need to be made. I got fed up in end and said I would go to my doctor if I needed any support as this team didn't offer me much. Maybe they is the aim to get people through the system like a number and they leave as not helped and more are accepted. Very poor. If anyone is struggling and reading this don't bother putting yourself through this.",,5.0,,,,1.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1712 - Q2,NHFT,NHFT 1712,01/02/2022,Local partnerships- MH,Mental health services for older people,5,What was good?,Realising I weren't the only patient not receiving good care.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1836 - Q1,NHFT,NHFT 1836,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Half an hour every 3/4 months is not enough, equates to 2 hours a year. Meetings feel rushed and mostly facilitated by different Doctors, no continuity of care.  Very little contact with care/care Co-Ordinator. Not enough support from mental health team, care is sparse and disjointed.  At one point tried to get an earlier appointment as instructed by junior Doctor but despite trying no appointment was offered.",,5.0,,,,,,,1.0,,,,,,1.0,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1844 - Q1,NHFT,NHFT 1844,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Bit more communication.,,4.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1844 - Q2,NHFT,NHFT 1844,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Not at the moment. Liked the blood test but I'm still home and got ECG.,,2.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1852 - Q1,NHFT,NHFT 1852,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"I had to wait too long for CBT therapy. I disagreed with the decision to take me in to hospital, while I was in hospital I made friends with other patients and engaged in physical activities, but the weekly ward rounds were only 20 minutes long and inadequate.  The experience was pointless  because no proper course of CBT was offered. I also disagreed with the decision to force me to take medication which had the adverse side effect of stopping my period for a year. The treatment of patients in hospital needs to be changed.",,5.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,
+NHFT 1852 - Q2,NHFT,NHFT 1852,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"I received 30 hours of CBT therapy with two excellent therapist, my CPN also treated me kindly.",,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1860 - Q1,NHFT,NHFT 1860,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Not really, everything satisfactory.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1860 - Q2,NHFT,NHFT 1860,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"The carers always arrive here with a smile and are very courteous, we enjoy seeing them.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1868 - Q1,NHFT,NHFT 1868,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Doctors willingness to listen to me.
+I was discharged back to my GP, prematurely.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1868 - Q2,NHFT,NHFT 1868,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Quick to prescribe medication. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1876 - Q1,NHFT,NHFT 1876,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1876 - Q2,NHFT,NHFT 1876,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,I am happy with my nice CPN and support worker.  I am having counselling with treat PTS in May 2022.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1884 - Q1,NHFT,NHFT 1884,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"I think it is what it is.  When there is a place free for you to start your care/package/therapy then improvements can only be made with more staff to cut waiting times.  Eventually you will be seen.
+This has been a long wait, but appreciate it has been the same for everyone. None, apart from we all have to wait our turn, it will eventually come.  It's hoping that people are patient enough.",,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1884 - Q2,NHFT,NHFT 1884,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,The fact that the care is now in process.  ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1892 - Q1,NHFT,NHFT 1892,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Communication!  Referral system is cumbersome and difficult.  It has taken 20 years for me to be referred back for a second lot of treatment.  Everyone but the Trust thought It necessary.  2o years of my life ruined by non-referral.,,5.0,,,,,,,,,1.0,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1892 - Q2,NHFT,NHFT 1892,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1900 - Q1,NHFT,NHFT 1900,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"My current psychiatrist seems to have no idea I have been treated for mental illness disorders etc. since aged 19, (I'm 34).  They know 5 years history.   My lithium and 26 weeks bipolar education course cancelled upon start of COVID (March 2019).  No offer of help since then.",,5.0,,,,,,,,,,,,,,,1.0,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1900 - Q2,NHFT,NHFT 1900,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,The practice is flexible with appointment changes (important to me) as Bipolar I forget or get the arrangement wrong. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1908 - Q1,NHFT,NHFT 1908,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,None.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1908 - Q2,NHFT,NHFT 1908,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,None.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1916 - Q1,NHFT,NHFT 1916,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,No.,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1916 - Q2,NHFT,NHFT 1916,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"After being discharged from hospital I was visited by a community nurse, who was very supportive.  I also saw a psychiatrist who was excellent.  He listened to me, which was incredibly helpful. After 18 months in hospital I was offered ECT treatment.  This worked for me.  In fact it saved my life.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1924 - Q1,NHFT,NHFT 1924,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1924 - Q2,NHFT,NHFT 1924,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,They are very particular on finding what's wrong with me.,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1932 - Q1,NHFT,NHFT 1932,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Just to get into therapy quicker.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1932 - Q2,NHFT,NHFT 1932,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,All staff dealt with have been amazing I couldn't have done this journey without their support.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1940 - Q1,NHFT,NHFT 1940,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Everything.
+Waiting, waiting, waiting!  Sent round and round in circles.  Been going on for years and year.  Latest news - I'm on a waiting list, expected waiting time 17 months.  Too long - I'll be dead by then!  Thanks.",,5.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1940 - Q2,NHFT,NHFT 1940,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1948 - Q1,NHFT,NHFT 1948,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1948 - Q2,NHFT,NHFT 1948,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Yes, the help that was given to me.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1956 - Q1,NHFT,NHFT 1956,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Time.  Better communication.  Feel like they care. Not having to leave my home. Not to feel worse after I have spoken to my consultant.  Not having to wait over year for my therapy.  To feel like my life matters as it doesn't.,,5.0,,,,1.0,,,,,1.0,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1956 - Q2,NHFT,NHFT 1956,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1964 - Q1,NHFT,NHFT 1964,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Involve family members in the treatment.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1964 - Q2,NHFT,NHFT 1964,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1972 - Q1,NHFT,NHFT 1972,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1972 - Q2,NHFT,NHFT 1972,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Very friendly.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1980 - Q1,NHFT,NHFT 1980,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1988 - Q1,NHFT,NHFT 1988,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Letters take a long time to get through (2 weeks +).  I'd prefer it if there was an encrypted email option, as sometimes this has left me with less than a week's notice for forthcoming appointments.",,4.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1988 - Q2,NHFT,NHFT 1988,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"My psychiatrist is amazing - having moved back into local area from living elsewhere I appreciate her even more now. Impressed that almost all her appointments with me have been face to face, despite COVID. Thank you - I work within the NHS myself, so I know better than most how challenging it has been to deliver consistent services in this past COVID season. I do appreciate all your efforts.",,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1996 - Q1,NHFT,NHFT 1996,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1714 - Q1,NHFT,NHFT 1714,03/02/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Absolutely nothing excellent service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1714 - Q2,NHFT,NHFT 1714,03/02/2022,Local partnerships- MH,Adult mental health,1,What was good?,They listened to me as a patient an didn't talk down to me.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1720 - Q1,NHFT,NHFT 1720,07/02/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,Everything.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1720 - Q2,NHFT,NHFT 1720,07/02/2022,Local partnerships- MH,Adult mental health,4,What was good?,Nothing.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1728 - Q1,NHFT,NHFT 1728,14/02/2022,Local partnerships- MH,Learning disability,1,What could we do better?,I don't think there is anything you could do better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1242 - Q1,NHFT,NHFT 1242,15/02/2022,Forensic,High secure PD pathway,3,What could we do better?,"Compromise, stop constantly being. ",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1242 - Q2,NHFT,NHFT 1242,15/02/2022,Forensic,High secure PD pathway,3,What was good?,"Medication helps, happy with progress. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1250 - Q1,NHFT,NHFT 1250,15/02/2022,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1250 - Q2,NHFT,NHFT 1250,15/02/2022,Forensic,Offender health,1,What was good?,I have been her almost two months and the service that I have received has been very good and good communication. ,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1258 - Q1,NHFT,NHFT 1258,15/02/2022,Forensic,Offender health,2,What could we do better?,"Just keep doing what you've been doing, treat everyone equal and fair, just keep doing good, what you've been doing. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1258 - Q2,NHFT,NHFT 1258,15/02/2022,Forensic,Offender health,2,What was good?,"I haven't had loads of dealings with healthcare, but the ones what I have had I can't really say anything bad.  I've changed a lot for the better and healthcare has a part in that, so they've been good to me. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1263 - Q1,NHFT,NHFT 1263,21/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1270 - Q1,NHFT,NHFT 1270,22/02/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1270 - Q2,NHFT,NHFT 1270,22/02/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Dedicated staff,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1277 - Q1,NHFT,NHFT 1277,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1277 - Q2,NHFT,NHFT 1277,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,"Staff friendly, knowledgeable and helpful.",,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1735 - Q1,NHFT,NHFT 1735,24/02/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Not much.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1735 - Q2,NHFT,NHFT 1735,24/02/2022,Local partnerships- MH,Adult mental health,1,What was good?,The care and help and advice I received from the staff who came to see me or spoke on telephone. They also arranged for me to go away for a week which really helped a great deal.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1289 - Q1,NHFT,NHFT 1289,25/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Cannot think of anything that could have been done any better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1289 - Q2,NHFT,NHFT 1289,25/02/2022,Community health services,Specialist Services and CYP,1,What was good?,Every aspect of my care at Park House was excellent. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1297 - Q1,NHFT,NHFT 1297,28/02/2022,Forensic,Offender health,1,What could we do better?,"Nothing, their really funnie. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1297 - Q2,NHFT,NHFT 1297,28/02/2022,Forensic,Offender health,1,What was good?,"They are very helpful, always there to listen and help with all situations or problems I may have or face and I think we get alone with. ",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1305 - Q1,NHFT,NHFT 1305,28/02/2022,Forensic,Offender health,2,What could we do better?,Couldn't ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1305 - Q2,NHFT,NHFT 1305,28/02/2022,Forensic,Offender health,2,What was good?,Staff are very kind to me.  All information was clearly. ,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1313 - Q1,NHFT,NHFT 1313,02/03/2022,Forensic,Offender health,2,What could we do better?,Speed up medication. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1313 - Q2,NHFT,NHFT 1313,02/03/2022,Forensic,Offender health,2,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1321 - Q1,NHFT,NHFT 1321,02/03/2022,Forensic,Offender health,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1321 - Q2,NHFT,NHFT 1321,02/03/2022,Forensic,Offender health,2,What was good?,Healthcare service is very good.   They listening and explaining all what I need. ,,1.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1742 - Q1,NHFT,NHFT 1742,04/03/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"Certain female healthcares attitude and commitment to the job is under question, and should be address without fail. They can be uptight upon talking.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1742 - Q2,NHFT,NHFT 1742,04/03/2022,Local partnerships- MH,Adult mental health,1,What was good?,The ward is staffed with beautiful people who really care about you. My recommendations go with full praise for what the ward does.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1327 - Q1,NHFT,NHFT 1327,07/03/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1327 - Q2,NHFT,NHFT 1327,07/03/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Done the best job, the best service since leaving hospital, coming to see me. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1749 - Q1,NHFT,NHFT 1749,07/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1749 - Q2,NHFT,NHFT 1749,07/03/2022,Community health services,Specialist Services and CYP,1,What was good?,Explaining details of procedure in ways I could understand.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1336 - Q1,NHFT,NHFT 1336,11/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1343 - Q1,NHFT,NHFT 1343,14/03/2022,Forensic,High secure MH,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1343 - Q2,NHFT,NHFT 1343,14/03/2022,Forensic,High secure MH,3,What was good?,Staff. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1351 - Q1,NHFT,NHFT 1351,14/03/2022,Forensic,High secure MH,1,What could we do better?,Help people to integrate into their own culture.  Difficult if first language isn't English.  People from different heritage or background may find it difficult. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 1351 - Q2,NHFT,NHFT 1351,14/03/2022,Forensic,High secure MH,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1366 - Q1,NHFT,NHFT 1366,15/03/2022,Forensic,High secure PD pathway,4,What could we do better?,Stop closing day room.  Give us more staff. Give us some staff that care. ,,4.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1366 - Q2,NHFT,NHFT 1366,15/03/2022,Forensic,High secure PD pathway,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1374 - Q2,NHFT,NHFT 1374,15/03/2022,Forensic,High secure PD pathway,2,What was good?,Getting involved in gym and education.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1382 - Q1,NHFT,NHFT 1382,15/03/2022,Forensic,High secure women's service,2,What could we do better?,Patients shop to open again. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1382 - Q2,NHFT,NHFT 1382,15/03/2022,Forensic,High secure women's service,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1390 - Q1,NHFT,NHFT 1390,15/03/2022,Forensic,High secure women's service,2,What could we do better?,Some staff don't care.  More staff.  Better food. Better communication. ,,4.0,,,,1.0,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1390 - Q2,NHFT,NHFT 1390,15/03/2022,Forensic,High secure women's service,2,What was good?,Some staff care. ,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1391 - Q1,NHFT,NHFT 1391,22/03/2022,Community health services,South Notts,2,What could we do better?,"more care
+more staff",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1391 - Q2,NHFT,NHFT 1391,22/03/2022,Community health services,South Notts,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1399 - Q1,NHFT,NHFT 1399,22/03/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1399 - Q2,NHFT,NHFT 1399,22/03/2022,Community health services,South Notts,1,What was good?,"no comments, everything was brilliant. excellent care, all the staff very caring and understanding. Di is a very approachable manager and very friendly too.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1771 - Q1,NHFT,NHFT 1771,25/03/2022,Local partnerships- MH,Mental health services for older people,4,What could we do better?,"What is the point of having a rapid response number, that when called they advise to go to Accident & Emergency? It does not make sense.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1771 - Q2,NHFT,NHFT 1771,25/03/2022,Local partnerships- MH,Mental health services for older people,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1401 - Q1,NHFT,NHFT 1401,29/03/2022,Forensic,High secure women's service,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1409 - Q2,NHFT,NHFT 1409,29/03/2022,Forensic,Offender health,1,What was good?,"The people who have helped me, have built family ties, motivated me to change, helped improve my self esteem on top of dealing with addiction, they've helped me grow up a lot. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1417 - Q1,NHFT,NHFT 1417,29/03/2022,Forensic,High secure LD,3,What could we do better?,Staff shortages.  Staff not getting enough breaks. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1417 - Q2,NHFT,NHFT 1417,29/03/2022,Forensic,High secure LD,3,What was good?,Get well treated by staff.  Food is good.  The care received. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 1425 - Q1,NHFT,NHFT 1425,30/03/2022,Forensic,High secure LD,3,What could we do better?,Staffing levels. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1425 - Q2,NHFT,NHFT 1425,30/03/2022,Forensic,High secure LD,3,What was good?,Adequate gym facilities. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1433 - Q1,NHFT,NHFT 1433,30/03/2022,Forensic,High secure LD,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1433 - Q2,NHFT,NHFT 1433,30/03/2022,Forensic,High secure LD,1,What was good?,Good quality of nursing. ,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1441 - Q1,NHFT,NHFT 1441,30/03/2022,Forensic,High secure LD,1,What could we do better?,"Being ward bound over to pandemic - Covid 19.
+This creates boredom.  Having no structured activities - Southwell, workshops cancelled. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1441 - Q2,NHFT,NHFT 1441,30/03/2022,Forensic,High secure LD,1,What was good?,"Do activities, go for singleton walks with staff. Chat to any staff when wanting to.   Staff help you to understand letters you receive and day to day information. ",,1.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1448 - Q1,NHFT,NHFT 1448,31/03/2022,Community health services,South Notts,2,What could we do better?,"Spend more time with the patients if possible
+Make an improvement on choice of food - very repetitive",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1448 - Q2,NHFT,NHFT 1448,31/03/2022,Community health services,South Notts,2,What was good?,Made patients feel welcome,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1456 - Q1,NHFT,NHFT 1456,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,Listen more. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1456 - Q2,NHFT,NHFT 1456,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Listen to what's being said. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1464 - Q1,NHFT,NHFT 1464,31/03/2022,Forensic,Low secure and CFS,4,What could we do better?,Care/treatment I need to been involved myself more.  Health/wellbeing need to ask for more help. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1464 - Q2,NHFT,NHFT 1464,31/03/2022,Forensic,Low secure and CFS,4,What was good?,Started cooking with a group.  Playing bingo. Getting up early. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1472 - Q1,NHFT,NHFT 1472,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1472 - Q2,NHFT,NHFT 1472,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Coffee bar.  Cooking. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1480 - Q1,NHFT,NHFT 1480,02/04/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,The COVID rules. Turning lights on in middle of night.  Don't give out leaflets for electric shock treatments unless necessary. ,,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 1480 - Q2,NHFT,NHFT 1480,02/04/2022,Local partnerships- MH,Adult mental health,2,What was good?,Got better.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1488 - Q1,NHFT,NHFT 1488,02/04/2022,Community health services,South Notts,1,What could we do better?,Without my intervention I think my parents would have struggled on. My mum is 86 caring for my dad who is go. Maybe assessments such as we received could be routine for a couple of this age - particularly to support mum (the carer),,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1488 - Q2,NHFT,NHFT 1488,02/04/2022,Community health services,South Notts,1,What was good?,A speedy response to our needs and a very thorough assessment resulting in extra equipment and help.  At all times were were treated kindly and respectfully. Thankyou so much.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1496 - Q1,NHFT,NHFT 1496,02/04/2022,Community health services,Specialist Services and CYP,2,What could we do better?,"Felt the pace of the course was very slow. The content might have been able to be covered in 2-2 1/2 each day, rather than 3 1/2.",,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1496 - Q2,NHFT,NHFT 1496,02/04/2022,Community health services,Specialist Services and CYP,2,What was good?,Clear explanation.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1504 - Q1,NHFT,NHFT 1504,05/04/2022,Community health services,Specialist Services and CYP,2,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1504 - Q2,NHFT,NHFT 1504,05/04/2022,Community health services,Specialist Services and CYP,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1511 - Q1,NHFT,NHFT 1511,06/04/2022,Community health services,South Notts,2,What could we do better?,You couldn't.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1511 - Q2,NHFT,NHFT 1511,06/04/2022,Community health services,South Notts,2,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1519 - Q1,NHFT,NHFT 1519,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1519 - Q2,NHFT,NHFT 1519,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"Both nurses were very kind and the procedure was painless.  A very quick appointment and very cheerful nurses.
+Everything was perfect!!",,1.0,,,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1527 - Q1,NHFT,NHFT 1527,06/04/2022,Forensic,Rampton,7,What could we do better?,"Nothing at all for the patient.
+No help off anyone, you came out after a visit and always think you have asked to much, no help.
+Not very helpful to families.  If you need help and understanding you don't get any help off anyone working on the ward.  Like know more how they are doing, you came out of visiting not don't know anything about them how they are getting better. ",,4.0,,,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1527 - Q2,NHFT,NHFT 1527,06/04/2022,Forensic,Rampton,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1780 - Q1,NHFT,NHFT 1780,06/04/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1780 - Q2,NHFT,NHFT 1780,06/04/2022,Community health services,South Notts,1,What was good?,Care and understanding.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1784 - Q1,NHFT,NHFT 1784,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1546 - Q1,NHFT,NHFT 1546,11/04/2022,Community health services,South Notts,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1546 - Q2,NHFT,NHFT 1546,11/04/2022,Community health services,South Notts,2,What was good?,"They showed good patient services to me, very polite and listened to all requirements I needed to get better.  Attending to patients quickly. ",,2.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1554 - Q1,NHFT,NHFT 1554,11/04/2022,Community health services,South Notts,2,What could we do better?,Everything can be improved.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1554 - Q2,NHFT,NHFT 1554,11/04/2022,Community health services,South Notts,2,What was good?,General care.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1562 - Q1,NHFT,NHFT 1562,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1562 - Q2,NHFT,NHFT 1562,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Listened. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1570 - Q1,NHFT,NHFT 1570,13/04/2022,Forensic,High secure MH,2,What could we do better?,Some staff let the team down. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1570 - Q2,NHFT,NHFT 1570,13/04/2022,Forensic,High secure MH,2,What was good?,That someone add time to get me better as I was very unwell. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1578 - Q1,NHFT,NHFT 1578,13/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1586 - Q1,NHFT,NHFT 1586,13/04/2022,Community health services,South Notts,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1586 - Q2,NHFT,NHFT 1586,13/04/2022,Community health services,South Notts,1,What was good?,Don't know,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1785 - Q1,NHFT,NHFT 1785,13/04/2022,Community health services,North Notts,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1785 - Q2,NHFT,NHFT 1785,13/04/2022,Community health services,North Notts,1,What was good?,The standard of care was excellent,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1601 - Q1,NHFT,NHFT 1601,17/04/2022,Forensic,Wathwood,2,What could we do better?,Employ more staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1601 - Q2,NHFT,NHFT 1601,17/04/2022,Forensic,Wathwood,2,What was good?,Got Sky TV. Good meals ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1609 - Q1,NHFT,NHFT 1609,18/04/2022,Forensic,Wathwood,7,What could we do better?,N/A - Bad service. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1609 - Q2,NHFT,NHFT 1609,18/04/2022,Forensic,Wathwood,7,What was good?,n/a Nothing. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1617 - Q1,NHFT,NHFT 1617,18/04/2022,Forensic,Wathwood,1,What could we do better?,Explaining information. ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1617 - Q2,NHFT,NHFT 1617,18/04/2022,Forensic,Wathwood,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1621 - Q1,NHFT,NHFT 1621,25/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1621 - Q2,NHFT,NHFT 1621,25/04/2022,Community health services,Specialist Services and CYP,1,What was good?,overall very polite,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1797 - Q1,NHFT,NHFT 1797,05/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1628 - Q1,NHFT,NHFT 1628,06/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1628 - Q2,NHFT,NHFT 1628,06/05/2022,Community health services,Specialist Services and CYP,1,What was good?,Felt understood and had been shown the compassion I needed.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1633 - Q1,NHFT,NHFT 1633,09/05/2022,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1633 - Q2,NHFT,NHFT 1633,09/05/2022,Local partnerships- MH,Mental health services for older people,2,What was good?,"Supportive, caring and understanding staff.",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1803 - Q1,NHFT,NHFT 1803,09/05/2022,Local partnerships- MH,Adult mental health,3,What could we do better?,I don't feel I gained anything from this service. Treatment plans were changed frequently but no treatment actually happened. I found this to be stressful and not helpful to the point I discharged myself. I have now paid for private treatment which has been successful. It's a shame I couldn't get the help I needed with the NHS.,,5.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1803 - Q2,NHFT,NHFT 1803,09/05/2022,Local partnerships- MH,Adult mental health,3,What was good?,Staff were nice and friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1646 - Q1,NHFT,NHFT 1646,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Bed more comfortable and not being kicked out my room. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1646 - Q2,NHFT,NHFT 1646,10/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,Listening to my views and opinions. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1654 - Q1,NHFT,NHFT 1654,10/05/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,More structure to the group. ,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1654 - Q2,NHFT,NHFT 1654,10/05/2022,Local partnerships- MH,Adult mental health,2,What was good?,Its good to be able to off-load and to share experiences and advice. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1807 - Q1,NHFT,NHFT 1807,10/05/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1807 - Q2,NHFT,NHFT 1807,10/05/2022,Community health services,South Notts,1,What was good?,"Very professional, compassionate and kind understanding team members. Spent time listening to my concerns and gave reassurance, advice and support",,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1661 - Q1,NHFT,NHFT 1661,17/05/2022,Community health services,South Notts,2,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1661 - Q2,NHFT,NHFT 1661,17/05/2022,Community health services,South Notts,2,What was good?,The staff were very kind and supported during a difficult time.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1667 - Q1,NHFT,NHFT 1667,20/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1667 - Q2,NHFT,NHFT 1667,20/05/2022,Community health services,Specialist Services and CYP,1,What was good?,Made me feel very at ease throughout my procedure & explained clearly what was going on throughout. ,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1669 - Q1,NHFT,NHFT 1669,24/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1669 - Q2,NHFT,NHFT 1669,24/05/2022,Community health services,Specialist Services and CYP,1,What was good?,Advice and listening.,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1677 - Q1,NHFT,NHFT 1677,26/05/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1677 - Q2,NHFT,NHFT 1677,26/05/2022,Community health services,South Notts,1,What was good?,The food.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1682 - Q2,NHFT,NHFT 1682,30/05/2022,Local partnerships- MH,Mental health services for older people,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1690 - Q1,NHFT,NHFT 1690,30/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 48 - Q1,NHFT,NHFT 48,03/06/2021,Community health services,Specialist services,2,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 56 - Q1,NHFT,NHFT 56,11/06/2021,Community health services,Rushcliffe,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 64 - Q1,NHFT,NHFT 64,15/06/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Smashing my door open and handcuffing me, parading me on public streets and forcing useless medication, from Charlatans should never ever be attempted again tarnishing my image on the streets.
+Only humiliation after humiliation and paion. Police were called to arrest me. Was handcuffed and paraded on the public streets. I was treated badly more than a murderer bundled into police vans only to be told, I am not well. The medication was wrong, causing shaking and dizziness. I was kept among violent and severely [word redacted] guys. A missed opportunity to treat me in own home, with appropriate medication.  Why would a man a charlatan with travesty call police to forcibly remove one from own house in the name of catatonic or moribund state, which did not exist? The charlatans broke my door twice, further humiliating me like a drug addict I was treated.",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,
+NHFT 02 - Q1,NHFT,NHFT 02,18/06/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 02 - Q2,NHFT,NHFT 02,18/06/2021,Community health services,Children and young people,1,What was good?,"On going support. Friendly, amazing with Covid going on.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 10 - Q1,NHFT,NHFT 10,18/06/2021,Community health services,Children and young people,7,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 10 - Q2,NHFT,NHFT 10,18/06/2021,Community health services,Children and young people,7,What was good?,waying.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 73 - Q1,NHFT,NHFT 73,22/06/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"More staff on the ward, they are so short staffed at times.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 73 - Q2,NHFT,NHFT 73,22/06/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,The staff are amazing with the patients and they work very hard on the ward. There is nothing they won't do for you.,,2.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 21 - Q1,NHFT,NHFT 21,24/06/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 21 - Q2,NHFT,NHFT 21,24/06/2021,Community health services,Children and young people,1,What was good?,She was very comforting.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 24 - Q1,NHFT,NHFT 24,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,Nothing really.   ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 24 - Q2,NHFT,NHFT 24,28/06/2021,Forensic,Arnold lodge,2,What was good?,"Feel that I've not been judged and that the help I've received as been very good, that help has helped me through my dark days. The ward I'm on are very supportive and helpful.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 32 - Q1,NHFT,NHFT 32,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,Clearer assessment info and clear diagnosis info/feedback.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 32 - Q2,NHFT,NHFT 32,28/06/2021,Forensic,Arnold lodge,2,What was good?,Individual care plan. ,,2.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 40 - Q1,NHFT,NHFT 40,28/06/2021,Forensic,Arnold lodge,3,What could we do better?,"The treatment takes too long, so you lose momentum, although I appreciate that could slowed everything down.
+The education classes are a bit limited and a bit basic, for eg, we'd benefit from on-line tutorials such as IT courses.
+The library could do with being linked to a public library service so we could request books & there would be some stock rotation.
+We could do with more opportunities for exercise and healthier food-fewer carbohydrates, less processed meat.
+",,4.0,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 40 - Q2,NHFT,NHFT 40,28/06/2021,Forensic,Arnold lodge,3,What was good?,"Individualized care - they observe everything you do )which is bad as well as good) which means they individualize care.
+OT classes are good.
+Chaplaincy services are good. ",,3.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 82 - Q1,NHFT,NHFT 82,01/07/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"xxxx cleaners, coming into my room, taking my stuff away, which they had not right to touch, that I had brought with my own precious little money and chucking it in the bin, basically. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 82 - Q2,NHFT,NHFT 82,01/07/2021,Local partnerships- MH,Adult mental health,5,What was good?,"Generally the ward felt clean, tidy and orderly. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 90 - Q1,NHFT,NHFT 90,01/07/2021,,,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 90 - Q2,NHFT,NHFT 90,01/07/2021,,,1,What was good?,Pleased with service. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 98 - Q1,NHFT,NHFT 98,01/07/2021,Local partnerships- MH,Mental health services for older people,3,What could we do better?,No comments. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 98 - Q2,NHFT,NHFT 98,01/07/2021,Local partnerships- MH,Mental health services for older people,3,What was good?,Staff nice. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 104 - Q1,NHFT,NHFT 104,02/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Nothing comes to mind. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 104 - Q2,NHFT,NHFT 104,02/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"Company was very good.  Food nice, activities offered kept me busy. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,1.0
+NHFT 384 - Q1,NHFT,NHFT 384,03/07/2021,Community health services,Bassetlaw,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 384 - Q2,NHFT,NHFT 384,03/07/2021,Community health services,Bassetlaw,1,What was good?,"The way the team supported me, and encouraged my independence.
+Service was exceptional.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 113 - Q1,NHFT,NHFT 113,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 121 - Q1,NHFT,NHFT 121,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Luckily, I was feeling positive enough not to need help, but I was conscious of the fact that there are a lot of patients not so lucky and still needing practical help and mental reassurance.  I felt that visits in my case could have been halved and replaced by a short phone call, preferably video call where patents can do this, allowing time to be saved by staff, thereby making them available to take on extra patients.",,4.0,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 121 - Q2,NHFT,NHFT 121,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"I didn't need to ask much form the service - but just felt secure in the knowledge that, if I had a sudden emergency, there were 'there for me' - and always will be. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 128 - Q1,NHFT,NHFT 128,06/07/2021,Forensic,Offender health,3,What could we do better?,Keep to appointments when made. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 128 - Q2,NHFT,NHFT 128,06/07/2021,Forensic,Offender health,3,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 136 - Q1,NHFT,NHFT 136,06/07/2021,Forensic,Wathwood,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 136 - Q2,NHFT,NHFT 136,06/07/2021,Forensic,Wathwood,2,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 390 - Q1,NHFT,NHFT 390,06/07/2021,Community health services,Children and young people,4,What could we do better?,"Answering the phone sooner, or having more people available to answer the phone. I have been in a queue to talk to someone for over an hour and a half. I only want to book an appointment. I'm happy that I'm not in a crisis situation, where I need help and advice, because as a first time mum, I want the reassurance or plan of action quicker than an hour.",,4.0,,,,,1.0,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 390 - Q2,NHFT,NHFT 390,06/07/2021,Community health services,Children and young people,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 151 - Q1,NHFT,NHFT 151,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,Visiting time COVID 19.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 151 - Q2,NHFT,NHFT 151,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Everything done for me.
+Splendid, lovely, willing, co-operative, friendly.
+Younger staff involved/talk to. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 159 - Q1,NHFT,NHFT 159,07/07/2021,Community health services,Rushcliffe,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 159 - Q2,NHFT,NHFT 159,07/07/2021,Community health services,Rushcliffe,2,What was good?,"The person who looks after me goes out of her way to help.
+Food is good.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 167 - Q1,NHFT,NHFT 167,07/07/2021,Community health services,Rushcliffe,2,What could we do better?,"I was left on the toilet once for a very long time.  I was getting anxious, something must have happened.  The staff are very busy all the time. I hear the staff talking sometimes but I shouldn't talk about that.
+Staff are overstretched all the time.",,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 167 - Q2,NHFT,NHFT 167,07/07/2021,Community health services,Rushcliffe,2,What was good?,"Staff try to make you feel as OK as possible.
+Food is very good.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 175 - Q1,NHFT,NHFT 175,07/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 175 - Q2,NHFT,NHFT 175,07/07/2021,Community health services,Specialist services,1,What was good?,Local dine back open.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 183 - Q1,NHFT,NHFT 183,07/07/2021,Community health services,Specialist services,1,What could we do better?,Self referrals again. ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 183 - Q2,NHFT,NHFT 183,07/07/2021,Community health services,Specialist services,1,What was good?,Nice and easy process.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 191 - Q1,NHFT,NHFT 191,07/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 191 - Q2,NHFT,NHFT 191,07/07/2021,Local partnerships- MH,Adult mental health,1,What was good?,The best mental health hospital I've ever met in my life.  The staff is really good.  You can support and motivate the patient to act.  You care about the patient's safety.  You respectful of the patient.  You're so lovely. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 196 - Q1,NHFT,NHFT 196,08/07/2021,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 204 - Q1,NHFT,NHFT 204,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,No one could do better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 204 - Q2,NHFT,NHFT 204,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Always friendly, very caring.
+Clock - tablet time. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 212 - Q1,NHFT,NHFT 212,08/07/2021,Local partnerships- MH,Adult mental health,7,What could we do better?,No,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 212 - Q2,NHFT,NHFT 212,08/07/2021,Local partnerships- MH,Adult mental health,7,What was good?,Listened. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 220 - Q1,NHFT,NHFT 220,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 220 - Q2,NHFT,NHFT 220,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,Responded very quick to my emergency calls to the team.  Sorted medication from the doctors. Gave me plenty of advice on care matters.  Had time to talk to me during visit. ,,2.0,,,,,,,,,,1.0,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 228 - Q1,NHFT,NHFT 228,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Main constraint was the requirement for face masks but appreciate this unavoidable due to COVID restrictions. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 228 - Q2,NHFT,NHFT 228,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Given lots of time and opportunity to ask questions.
+Patient and clear instruction to my mum which helped reduce her anxiety. ",,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 234 - Q1,NHFT,NHFT 234,12/07/2021,Community health services,Specialist services,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 234 - Q2,NHFT,NHFT 234,12/07/2021,Community health services,Specialist services,1,What was good?,Everything.  Made me feel like how I was feeling and my symptoms were important and needed attention. The lady I saw was excellent.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 240 - Q1,NHFT,NHFT 240,13/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 240 - Q2,NHFT,NHFT 240,13/07/2021,Community health services,Children and young people,1,What was good?,"Was very calm, it didn't worry me.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 248 - Q1,NHFT,NHFT 248,14/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 248 - Q2,NHFT,NHFT 248,14/07/2021,Community health services,Children and young people,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 256 - Q1,NHFT,NHFT 256,14/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 256 - Q2,NHFT,NHFT 256,14/07/2021,Community health services,Children and young people,1,What was good?,"Explanations were brilliant and all information.
+Very helpful.",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 398 - Q1,NHFT,NHFT 398,14/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. Everything was perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 270 - Q1,NHFT,NHFT 270,16/07/2021,Community health services,Children and young people,3,What could we do better?,Explain what it's for and how painful it is and if you have a chance at dying.,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 270 - Q2,NHFT,NHFT 270,16/07/2021,Community health services,Children and young people,3,What was good?,"Communicated well, nice staff friendly",,2.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 406 - Q1,NHFT,NHFT 406,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 406 - Q2,NHFT,NHFT 406,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward was ok, nothing to say.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 288 - Q1,NHFT,NHFT 288,27/07/2021,Forensic,Offender health,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 288 - Q2,NHFT,NHFT 288,27/07/2021,Forensic,Offender health,1,What was good?,"Very friendly, seemed to genuinely care and gave great advice. ",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 296 - Q1,NHFT,NHFT 296,27/07/2021,Forensic,Offender health,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 296 - Q2,NHFT,NHFT 296,27/07/2021,Forensic,Offender health,1,What was good?,When I was on a constant I was supported brilliant by staff. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 304 - Q1,NHFT,NHFT 304,27/07/2021,Forensic,Offender health,2,What could we do better?,See me more. ,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 304 - Q2,NHFT,NHFT 304,27/07/2021,Forensic,Offender health,2,What was good?,Just listening to my problems. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 309 - Q1,NHFT,NHFT 309,28/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 309 - Q2,NHFT,NHFT 309,28/07/2021,Community health services,Specialist services,1,What was good?,Very helpful when asked questions. Friendly staff.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 310 - Q1,NHFT,NHFT 310,29/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing considering lockdown and Covid has affected everyone.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 310 - Q2,NHFT,NHFT 310,29/07/2021,Community health services,Children and young people,1,What was good?,"Communication, welcoming and caring attitude.",,2.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 313 - Q1,NHFT,NHFT 313,04/08/2021,Forensic,Offender health,7,What could we do better?,All of it. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 313 - Q2,NHFT,NHFT 313,04/08/2021,Forensic,Offender health,7,What was good?,All of it,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 321 - Q1,NHFT,NHFT 321,04/08/2021,Forensic,Offender health,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 321 - Q2,NHFT,NHFT 321,04/08/2021,Forensic,Offender health,1,What was good?,He listens and helps as much as possible. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 329 - Q1,NHFT,NHFT 329,04/08/2021,Forensic,Offender health,2,What could we do better?,Too long to wait. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 329 - Q2,NHFT,NHFT 329,04/08/2021,Forensic,Offender health,2,What was good?,ADHD nurse was very good and listened to me. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 337 - Q1,NHFT,NHFT 337,05/08/2021,Forensic,Offender health,2,What could we do better?,Keeping in touch more. ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 337 - Q2,NHFT,NHFT 337,05/08/2021,Forensic,Offender health,2,What was good?,How fast I was spoken too. ,,3.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 345 - Q1,NHFT,NHFT 345,05/08/2021,Forensic,Offender health,5,What could we do better?,"Not having to ask to come down or come off our med, it's hard work here!",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 345 - Q2,NHFT,NHFT 345,05/08/2021,Forensic,Offender health,5,What was good?,Not a lot. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 353 - Q1,NHFT,NHFT 353,05/08/2021,Forensic,Offender health,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 353 - Q2,NHFT,NHFT 353,05/08/2021,Forensic,Offender health,1,What was good?,I enjoyed the relapse prevention support group. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 432 - Q1,NHFT,NHFT 432,08/08/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 432 - Q2,NHFT,NHFT 432,08/08/2021,Local partnerships- MH,Adult mental health,1,What was good?,Helping me understand.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 440 - Q1,NHFT,NHFT 440,11/08/2021,Local partnerships- MH,CAMHS,1,What could we do better?,I can honestly say nothing. Amazing support!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 444 - Q1,NHFT,NHFT 444,17/08/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 451 - Q1,NHFT,NHFT 451,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"I would like to see the psychologist more while I was on the ward. I understand that work load is hard, and staff shortages are a major thing on the wards at the moment.",,4.0,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 451 - Q2,NHFT,NHFT 451,19/08/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The staff on the ward was great, and nothing was never to much trouble. The ward was a very clean environment. The staff was helpful as they did my washing for me while I was on the ward and nothing was lost.",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 369 - Q1,NHFT,NHFT 369,20/08/2021,Community health services,Children and young people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 369 - Q2,NHFT,NHFT 369,20/08/2021,Community health services,Children and young people,1,What was good?,I felt supported and was given lots of advice which has put my mind at ease.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 374 - Q1,NHFT,NHFT 374,25/08/2021,Community health services,Children and young people,1,What could we do better?,Nothing really.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 374 - Q2,NHFT,NHFT 374,25/08/2021,Community health services,Children and young people,1,What was good?,Most of it.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 459 - Q1,NHFT,NHFT 459,01/09/2021,Community health services,Specialist services,1,What could we do better?,"No comment for this, (smiley face) couldn't fault the service.  Thank you",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 467 - Q1,NHFT,NHFT 467,02/09/2021,Forensic,Offender health,2,What could we do better?,Get better facilities. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 467 - Q2,NHFT,NHFT 467,02/09/2021,Forensic,Offender health,2,What was good?,Nurses are very good here and they're always smiling. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 475 - Q1,NHFT,NHFT 475,02/09/2021,Forensic,Offender health,3,What could we do better?,"Tell the prison to serve less food carbohydrates, tooooo much pasta/bread/etc.  Not enough protein - healthcare must address this to prison warden. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 475 - Q2,NHFT,NHFT 475,02/09/2021,Forensic,Offender health,3,What was good?,"Listening skills, but ""only listening"".
+Doctor was helpful on my 2nd visit, but prison rules - stop help to us. ",,3.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 483 - Q1,NHFT,NHFT 483,02/09/2021,Forensic,Offender health,5,What could we do better?,"By reducing the waiting time. One time I face medical problem in January and I got appointment with the specialist in the July.
+One time I arrive A&E at 8:45pm and seen by doctor in the morning at 7am. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 483 - Q2,NHFT,NHFT 483,02/09/2021,Forensic,Offender health,5,What was good?,The good things about NHS are - we easily get appointment with our GP.  If we have any emergency problem we can go to A&E department any time.,,3.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 489 - Q1,NHFT,NHFT 489,03/09/2021,Forensic,Offender health,5,What could we do better?,"Me to get a mattress I was promised and not have to wait 5 months for a dentist appointment, got put back 4 times Joke!",,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 489 - Q2,NHFT,NHFT 489,03/09/2021,Forensic,Offender health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 755 - Q1,NHFT,NHFT 755,06/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"The ward staff are over worked, and they need more time to do many things.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 755 - Q2,NHFT,NHFT 755,06/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,They activities on the ward were good to keep you occupied during your stay. The ward staff were friendly and helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 500 - Q1,NHFT,NHFT 500,08/09/2021,Forensic,Offender health,3,What could we do better?,Listen more and try do something instead of saying okay and sending us back to our cells and the there is no more said or done about our problems. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 500 - Q2,NHFT,NHFT 500,08/09/2021,Forensic,Offender health,3,What was good?,Nothing in all fairness,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 508 - Q1,NHFT,NHFT 508,08/09/2021,Forensic,Offender health,7,What could we do better?,"Send appointment slips before a appointment, so that patient can prepare for it.  Being woke up and told your going to dentists isn't nice, this would cut down on refusals. ",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 508 - Q2,NHFT,NHFT 508,08/09/2021,Forensic,Offender health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 516 - Q1,NHFT,NHFT 516,08/09/2021,Forensic,High secure MH,5,What could we do better?,Everything ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 516 - Q2,NHFT,NHFT 516,08/09/2021,Forensic,High secure MH,5,What was good?,Nothing,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 524 - Q1,NHFT,NHFT 524,08/09/2021,Forensic,High secure MH,1,What could we do better?,Off ward more. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 524 - Q2,NHFT,NHFT 524,08/09/2021,Forensic,High secure MH,1,What was good?,OT's and TES are good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 758 - Q1,NHFT,NHFT 758,08/09/2021,,,1,What could we do better?,"Please offer this as an intervention to more families. Maybe speed up the process from initial referral. I was advised that cases were reviewed every 2 weeks, and then allocated. So it could be several weeks before a patient is seen. These weeks are critical for early intervention, and prevention of escalating MH problems.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 758 - Q2,NHFT,NHFT 758,08/09/2021,,,1,What was good?,"Rachel took the time with my daughter. She listened and gave advice, and helped her work through coping strategies to manage her anxiety. This made a massive different in preventing the anxiety escalating into more serious MH issues. She was there when my daughter went backwards as well. Couldn't have coped without her.",,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 534 - Q1,NHFT,NHFT 534,13/09/2021,Forensic,Low secure and CFS,5,What could we do better?,"Trust me to have unescorted leave, cause I've been in 11 years now and have not had a chance to go to the shop on my own. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 534 - Q2,NHFT,NHFT 534,13/09/2021,Forensic,Low secure and CFS,5,What was good?,"Can't think of anything to hand, it is just that I feel I've been treated fairly. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 542 - Q1,NHFT,NHFT 542,13/09/2021,Forensic,Low secure and CFS,4,What could we do better?,Use less bank staff. ,,3.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 542 - Q2,NHFT,NHFT 542,13/09/2021,Forensic,Low secure and CFS,4,What was good?,Staff listening to patients. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 550 - Q1,NHFT,NHFT 550,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,Not sure. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 550 - Q2,NHFT,NHFT 550,13/09/2021,Forensic,Low secure and CFS,2,What was good?,Nothing. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 558 - Q1,NHFT,NHFT 558,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 558 - Q2,NHFT,NHFT 558,13/09/2021,Forensic,Low secure and CFS,2,What was good?,Coming coffee bar while within COVID. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 766 - Q1,NHFT,NHFT 766,13/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing they are doing an amazing job.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 766 - Q2,NHFT,NHFT 766,13/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"All the staff have been so nice to me, and so helpful, and understanding, and this helped with my recovery. They were always there when I needed them. The newspapers everyday was amazing to be able to know what is happening, in the world outside of the hospital, is great. The care from staff, was great. Thank you, to all staff.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,
+NHFT 568 - Q1,NHFT,NHFT 568,15/09/2021,Local partnerships- MH,Psychological therapy,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 568 - Q2,NHFT,NHFT 568,15/09/2021,Local partnerships- MH,Psychological therapy,1,What was good?,I was always listened too.  The staff are all lovely and very welcoming. ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 576 - Q1,NHFT,NHFT 576,15/09/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Nothing! cannot ask for more. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 771 - Q1,NHFT,NHFT 771,17/09/2021,Local partnerships- MH,Mental health services for older people,5,What could we do better?,"I feel very confused using this service. Treatment plans don't seem clear, and are constantly changed, so hard to know and understand what is going on. Lack of contact when staff are off. Appointments changed at very short notice, which I can't always attend, so then have a gap before next one. Treatment needs to be consistent, as I feel I make progress, then feel let down and regress. Patients get discharged far too early, and end up back in the system again.",,4.0,,,,,,,1.0,,,,,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 771 - Q2,NHFT,NHFT 771,17/09/2021,Local partnerships- MH,Mental health services for older people,5,What was good?,Phones answered quickly. Friendly professional reception staff. Useful having CPN's work telephone number.,,2.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 586 - Q1,NHFT,NHFT 586,21/09/2021,Forensic,High secure MH,4,What could we do better?,Don't employ psychiatrists who jump to conclusion and force drugs on you before meeting/seeing you. ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 586 - Q2,NHFT,NHFT 586,21/09/2021,Forensic,High secure MH,4,What was good?,OT/education,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 594 - Q1,NHFT,NHFT 594,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,No complaints at all. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 594 - Q2,NHFT,NHFT 594,21/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Helping to get my sister sorted and she appears to be feeling much better and thank you. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 778 - Q1,NHFT,NHFT 778,21/09/2021,Local partnerships- MH,Adult mental health,3,What could we do better?,"I felt very bullied by the male CPN I was allocated. He was very intimidating and that made me feel more vulnerable and trapped. I didn't like the way he threatened me with speaking to my neighbours. It is presumptuous that people get on with their neighbours. My mental health has nothing to do with them, and if I wanted them to know I would tell them myself. Surely that is breaking confidentiality. I will make sure I never get referred to mental health services again, as it really hasn't helped me one bit.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 778 - Q2,NHFT,NHFT 778,21/09/2021,Local partnerships- MH,Adult mental health,3,What was good?,"I liked the telephone appointments, as it meant I didn't have to leave the house.",,2.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 607 - Q1,NHFT,NHFT 607,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Managing the appointment system.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 607 - Q2,NHFT,NHFT 607,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,When an appointment has been made the services are really good.  The professional's and trained staff are wonderful. ,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 615 - Q1,NHFT,NHFT 615,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Nothing - was all excellent, thank you. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 615 - Q2,NHFT,NHFT 615,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Concerns were taken seriously from the outset. Listened to carefully, investigation base on my self reports.  Very quick arranging appointments. Very impressed, very satisfied. ",,1.0,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 623 - Q1,NHFT,NHFT 623,22/09/2021,Forensic,High secure PD pathway,5,What could we do better?,Most staff are provoking.  Stop topping up the flasks! Stop using broken flasks! stop forcing patients to do jobs they don't want to do - staff don't want to do their job!  Don't just move the good staff move all.  Stop the ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 623 - Q2,NHFT,NHFT 623,22/09/2021,Forensic,High secure PD pathway,5,What was good?,Theropy,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 631 - Q1,NHFT,NHFT 631,22/09/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 631 - Q2,NHFT,NHFT 631,22/09/2021,Community health services,Children and young people,1,What was good?,Informative and supportive.,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 780 - Q1,NHFT,NHFT 780,22/09/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Turn up on time. I didn't like how late my nurse was every appointment at my house. It left me feeling anxious as I like routine. I feel more distressed now, than before I got referred, and didn't find the service useful.",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 780 - Q2,NHFT,NHFT 780,22/09/2021,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 644 - Q1,NHFT,NHFT 644,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Cannot offer any positive criticism.  It's a well thought out process. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 644 - Q2,NHFT,NHFT 644,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,From day 1 there was a clear and decisive course of action.  No appointments were missed. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 652 - Q1,NHFT,NHFT 652,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 652 - Q2,NHFT,NHFT 652,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 660 - Q1,NHFT,NHFT 660,23/09/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,I have no complaints about anything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 668 - Q1,NHFT,NHFT 668,23/09/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,I don't think you could do any better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 668 - Q2,NHFT,NHFT 668,23/09/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,"Always pleasant and kind.
+Made sure everything was in place and the patient was at ease. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 788 - Q2,NHFT,NHFT 788,26/09/2021,Local partnerships- MH,Intellectual and developmental disability,1,What was good?,"ICATT South Team were excellent in a crisis situation with our son, who has autism/learning difficulties, and they obtained a place for him in Ruddington View, Clifton Lane.  The staff there have been kind, caring and listened and responded swiftly to concerns we expressed.",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 793 - Q1,NHFT,NHFT 793,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Sometimes the ward was very noisy and chaotic- not very nice when poorly. The meals were a bit bland, and not much choice. Some of the staff, I found intimidating at times. Also they seemed to be a shortage of staff at times.",,4.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,
+NHFT 793 - Q2,NHFT,NHFT 793,28/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The staff that I felt comfortable with, I have a good relationship with, and they were very supportive towards me.  We have done some activities that I have found enjoyable, like the watercolour painting and the jewellery making. I also enjoyed going into the garden, but this would be better if it was easier to access not have to go in a lift or downstairs.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 801 - Q1,NHFT,NHFT 801,28/09/2021,,,5,What could we do better?,"Get rid off this present team, and put in a caring team, who don’t take it away, his pressure were unstageable. Nothing. The district nurses took [Name Redacted] bed away, and for 6 weeks left him in total agony. He had ordinary mattress. He was bedridden and suffered through their neglect.
+
+",,5.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 801 - Q2,NHFT,NHFT 801,28/09/2021,,,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 678 - Q1,NHFT,NHFT 678,30/09/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 678 - Q2,NHFT,NHFT 678,30/09/2021,Community health services,Children and young people,1,What was good?,Interaction with me and my child. Information about support on offer,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 686 - Q1,NHFT,NHFT 686,30/09/2021,Forensic,High secure LD,3,What could we do better?,Everything. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 686 - Q2,NHFT,NHFT 686,30/09/2021,Forensic,High secure LD,3,What was good?,Not much. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 694 - Q1,NHFT,NHFT 694,30/09/2021,Forensic,High secure women's service,2,What could we do better?,"Could listen a bit more, some staff don't listen.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 702 - Q1,NHFT,NHFT 702,30/09/2021,Forensic,High secure women's service,2,What could we do better?,Dr's need to listen and take our views on board. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 702 - Q2,NHFT,NHFT 702,30/09/2021,Forensic,High secure women's service,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 710 - Q1,NHFT,NHFT 710,30/09/2021,Forensic,High secure women's service,1,What could we do better?,Don't know,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 718 - Q1,NHFT,NHFT 718,30/09/2021,Forensic,High secure women's service,2,What could we do better?,Try to support patients a bit better when they are struggling. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 718 - Q2,NHFT,NHFT 718,30/09/2021,Forensic,High secure women's service,2,What was good?,Help & support I have received since being in Rampton.  Building good relationships with the staff. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 726 - Q1,NHFT,NHFT 726,30/09/2021,Forensic,High secure LD,1,What could we do better?,"Don't do enough session with me.
+No staffing. ",,4.0,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 726 - Q2,NHFT,NHFT 726,30/09/2021,Forensic,High secure LD,1,What was good?,Talk sense to me. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 734 - Q1,NHFT,NHFT 734,30/09/2021,Forensic,High secure LD,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 734 - Q2,NHFT,NHFT 734,30/09/2021,Forensic,High secure LD,1,What was good?,"Staff helping me move on, reassured me I will be okay in medium secure.  Southwell staff help come off the ward. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 740 - Q1,NHFT,NHFT 740,04/10/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 748 - Q1,NHFT,NHFT 748,04/10/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Not discount issues.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 748 - Q2,NHFT,NHFT 748,04/10/2021,Local partnerships- MH,Adult mental health,1,What was good?,Listen well. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 809 - Q1,NHFT,NHFT 809,07/10/2021,Community health services,North Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 809 - Q2,NHFT,NHFT 809,07/10/2021,Community health services,North Notts,1,What was good?,The overall service was excellent. I can't thank the nurses enough.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 817 - Q2,NHFT,NHFT 817,07/10/2021,Community health services,Specialist Services and CYP,2,What was good?,Being seen with the person I have been under for some time. Getting an appointment.,,2.0,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 825 - Q1,NHFT,NHFT 825,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Easy to get an appointment. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 825 - Q2,NHFT,NHFT 825,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Can walk in comfort now.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 833 - Q1,NHFT,NHFT 833,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 833 - Q2,NHFT,NHFT 833,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Always very thorough.,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 931 - Q1,NHFT,NHFT 931,08/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. All staff great.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 843 - Q1,NHFT,NHFT 843,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 843 - Q2,NHFT,NHFT 843,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,All good.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 851 - Q1,NHFT,NHFT 851,09/10/2021,Community health services,Specialist Services and CYP,2,What could we do better?,Don't ask if me and wife have taken 'the jab'. Not appropriate to a baby check up and none of your business. Completely inappropriate.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 851 - Q2,NHFT,NHFT 851,09/10/2021,Community health services,Specialist Services and CYP,2,What was good?,Interest and support for baby. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 859 - Q1,NHFT,NHFT 859,11/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 859 - Q2,NHFT,NHFT 859,11/10/2021,Community health services,Specialist Services and CYP,1,What was good?,everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 865 - Q1,NHFT,NHFT 865,14/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 865 - Q2,NHFT,NHFT 865,14/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Regular contact
+Responsive to baby's needs eg. jaundice
+Kind
+Covered lots of topics",,2.0,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 941 - Q1,NHFT,NHFT 941,19/10/2021,Unknown,Unknown,1,What could we do better?,There is much that could be improved because the expertise of the team is first class. If they don't know the answers to our problems they do know who to refer us to. Being excellent is the most I could expect.,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 941 - Q2,NHFT,NHFT 941,19/10/2021,Unknown,Unknown,1,What was good?,"They multi disciplinary expertise that the team brought to my wife's conditions, resulted in tweaking her meds and improving her incontinence oribkemd problems which were seriously affecting her sleep patterns. They also coordinated additional support equipment which the have used on their twice weekly visits to address my wife's disabilities and general weakness.",,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 871 - Q1,NHFT,NHFT 871,24/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 879 - Q1,NHFT,NHFT 879,24/10/2021,Community health services,North Notts,1,What could we do better?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 887 - Q1,NHFT,NHFT 887,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 887 - Q2,NHFT,NHFT 887,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Every aspects of your service and treatment was good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 895 - Q1,NHFT,NHFT 895,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,"I think explaining on the initial letter that you'll need to come back 1-3 days later to have the dressing charged as I wasn't aware of this before my appointment, not a problem for me but could be for others. ",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 895 - Q2,NHFT,NHFT 895,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,The two podiatrists were so friendly and made me feel comfortable and at ease! Really lovely staff members.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 903 - Q1,NHFT,NHFT 903,26/10/2021,Local partnerships- MH,CAMHS,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 903 - Q2,NHFT,NHFT 903,26/10/2021,Local partnerships- MH,CAMHS,7,What was good?,All the service. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 911 - Q1,NHFT,NHFT 911,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 911 - Q2,NHFT,NHFT 911,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Help when needed at a bad time in my husband's life. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 919 - Q1,NHFT,NHFT 919,26/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 919 - Q2,NHFT,NHFT 919,26/10/2021,Community health services,Specialist Services and CYP,1,What was good?,I was listened to and an action plan made.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 948 - Q1,NHFT,NHFT 948,26/10/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,Nothing. All informative.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 948 - Q2,NHFT,NHFT 948,26/10/2021,Local partnerships- MH,Intellectual and developmental disability,1,What was good?,"The OT input was easy to understand. OT made staff feel at ease, so they were able to ask questions. Doing the training over MS teams and in the work place was better than a class room situation, increased confidence to engage.",,2.0,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1004 - Q1,NHFT,NHFT 1004,31/10/2021,Local partnerships- MH,Mental health services for older people,5,What could we do better?,I've had such a stressful experience and wouldn't recommend to anyone. Appointments are not consistent and often cancelled at short notice. I don't feel listened to and the CPN was useless. So glad to be discharged as feel better not being with this service.,,5.0,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1004 - Q2,NHFT,NHFT 1004,31/10/2021,Local partnerships- MH,Mental health services for older people,5,What was good?,Hope centre is well located.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 958 - Q1,NHFT,NHFT 958,02/11/2021,Forensic,Wathwood,3,What could we do better?,"Treat everyone the same in hospital, not one rule one, all the same. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 958 - Q2,NHFT,NHFT 958,02/11/2021,Forensic,Wathwood,3,What was good?,Got ne skills and my life is positive. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 966 - Q1,NHFT,NHFT 966,02/11/2021,Forensic,Wathwood,1,What could we do better?,Not give me wrong medication that makes my hand shake. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 966 - Q2,NHFT,NHFT 966,02/11/2021,Forensic,Wathwood,1,What was good?,Getting back to normal. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 974 - Q1,NHFT,NHFT 974,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 974 - Q2,NHFT,NHFT 974,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Very happy with this service, puts me at ease.  Very friendly girls so reassuring. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 982 - Q1,NHFT,NHFT 982,02/11/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,n/a/,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1017 - Q1,NHFT,NHFT 1017,05/11/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"My partner (who I care for) and myself found our experience of this service to be very confusing. There needs to be better communication between staff, patients and the family. It is a disjointed service that needs to have more clarity and structure for treatment and support.",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1017 - Q2,NHFT,NHFT 1017,05/11/2021,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1022 - Q1,NHFT,NHFT 1022,10/11/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Everything. I have not had a good experience with the local mental health team, and have found it has made my anxiety worse. I don't feel supported by my CPN, as I don't feel he is interested or cares.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1022 - Q2,NHFT,NHFT 1022,10/11/2021,Local partnerships- MH,Adult mental health,5,What was good?,Nothing.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1030 - Q1,NHFT,NHFT 1030,16/11/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"I have been under 2 teams due to moving house and had similar issues with both. Communication can be terrible at times with messages not being passed on and no calls from duty worker when I needed support. High levels of staff sickness with no cover so left for periods with no appointments. Long waits for treatment. Appointments being changed,  cancelled or late.",,4.0,,,,,1.0,,,,1.0,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1030 - Q2,NHFT,NHFT 1030,16/11/2021,Local partnerships- MH,Adult mental health,4,What was good?,Good location. Finally being discharged. Lovely reception staff.,,2.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 988 - Q1,NHFT,NHFT 988,19/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 988 - Q2,NHFT,NHFT 988,19/11/2021,Community health services,Specialist Services and CYP,1,What was good?, been a brilliant service. Made me comfortable. Been a lot of help.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 996 - Q1,NHFT,NHFT 996,19/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 996 - Q2,NHFT,NHFT 996,19/11/2021,Community health services,Specialist Services and CYP,1,What was good?,"Really helpful and some advice, its help me know what to do they're amazing.",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1037 - Q1,NHFT,NHFT 1037,23/11/2021,,,1,What could we do better?,"NOTHING, and I mean nothing.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1037 - Q2,NHFT,NHFT 1037,23/11/2021,,,1,What was good?,"Care, attention, expertise, in fact everything. Very well done.",,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1203 - Q1,NHFT,NHFT 1203,04/12/2021,Local partnerships- MH,CAMHS,1,What could we do better?,"The only thing I could say here, is when waiting for a reply, we get an email response stating our learning nurse is out of the office until said date, being days later or even a week. We know the nurse is busy with other clients and visits and don't expect that this can be improve.",,4.0,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1203 - Q2,NHFT,NHFT 1203,04/12/2021,Local partnerships- MH,CAMHS,1,What was good?,"Without the support of our disability learning nurse, we would still be struggling to get appointments needed for our daughter at hospitals and with the GP. The disability nurse also put us in touch with an O.T. team to help with rehousing, which has been very sucessful. The nurse also provided us with an assessment for rehousing, from her perspective, which helped the council approve our priority for housing.",,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1211 - Q1,NHFT,NHFT 1211,09/12/2021,Local partnerships- MH,CAMHS,1,What could we do better?,"Extended services to provide support, and more in depth analysis of root problems.",,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1051 - Q1,NHFT,NHFT 1051,10/12/2021,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1051 - Q2,NHFT,NHFT 1051,10/12/2021,Community health services,South Notts,1,What was good?,Very happy with care I am receiving.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1217 - Q1,NHFT,NHFT 1217,14/12/2021,Local partnerships- MH,Psychological therapy,5,What could we do better?,"I am really disappointed with the way I was treated from the junior doctor at the perinatal ward. I was referred to by someone from PTS, and was misled into thinking it was further therapy for my post-natal depression. On [Date Redacted] I had an initial assessment with a junior doctor, which I had waited 2 months for. She asked me questions about my life and I told her a lot, believing that it was therapy. I spoke for an hour, and during the session I was made to feel like I didn't have post natal depression. I was told by this doctor that all the events in my life was just making me feel sad. I was and I am still, having suicidal thoughts every single day and my mood has changed drastically since giving birth. I have never felt so low in my entire life, but for some reason this was downplayed by the junior doctor, and I felt belittled. At the end of the session she asked me if I was willing to take medication, and I said no. She then told me that she can't help me because all they do there is medicate people, and that they don't do therapy. I don't understand why she made me pour my heart out for an hour, and talk about my life, if at the end of the day she just wanted me to take her drugs. I was deeply upset and disappointed with this service. It was a massive waste of my time and energy and I went home in tears feeling 100 times worse than when I got there. Please can you educate your junior doctors on what post natal depression is, and how hormonal imbalance can really affect your mood, in which some women can have depression, some can even have psychosis and commit suicide. It is serious and not something that should be downplayed. I was told that I would be referred back to pts, but I still have not heard anything from anyone. I feel let down, disappointed and even more depressed as a result.",,5.0,,,,,,,,,,1.0,,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1217 - Q2,NHFT,NHFT 1217,14/12/2021,Local partnerships- MH,Psychological therapy,5,What was good?,Nothing.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1221 - Q1,NHFT,NHFT 1221,15/12/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1221 - Q2,NHFT,NHFT 1221,15/12/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,Dosn't want to say anything.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1064 - Q1,NHFT,NHFT 1064,17/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1064 - Q2,NHFT,NHFT 1064,17/12/2021,Community health services,Specialist Services and CYP,1,What was good?,everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1226 - Q1,NHFT,NHFT 1226,20/12/2021,Local partnerships- MH,Adult mental health,3,What could we do better?,Not having to start from scratch and be assessed again. It's hard enough the first time but having to redo because I moved is ridiculous.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1226 - Q2,NHFT,NHFT 1226,20/12/2021,Local partnerships- MH,Adult mental health,3,What was good?,The assessor was good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1076 - Q1,NHFT,NHFT 1076,21/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1076 - Q2,NHFT,NHFT 1076,21/12/2021,Community health services,Specialist Services and CYP,1,What was good?,"MBO - Move interactive, lovely to get that reassurance that baby is doing well and all is well.
+HV was really helpful in explaining everything and being very thorough.",,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1083 - Q1,NHFT,NHFT 1083,23/12/2021,Local partnerships- MH,Substance misuse services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1083 - Q2,NHFT,NHFT 1083,23/12/2021,Local partnerships- MH,Substance misuse services,1,What was good?,Clearly explained everything.  Have problem seeing blood and this was very well accommodated or me.  I felt cared for. ,,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1091 - Q1,NHFT,NHFT 1091,23/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1091 - Q2,NHFT,NHFT 1091,23/12/2021,Community health services,Specialist Services and CYP,1,What was good?,All staff etc very caring and professional. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1099 - Q1,NHFT,NHFT 1099,24/12/2021,Local partnerships- MH,Learning disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1099 - Q2,NHFT,NHFT 1099,24/12/2021,Local partnerships- MH,Learning disability,1,What was good?,"Working through relationships.
+Listen to you and explain to me.
+Good listener.
+Very good and very helpful.
+My plan of care. Was talking to me and listens, good friend. ",,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1107 - Q1,NHFT,NHFT 1107,24/12/2021,Local partnerships- MH,Adult mental health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1107 - Q2,NHFT,NHFT 1107,24/12/2021,Local partnerships- MH,Adult mental health,2,What was good?,"Good rules, new way to talk to my family.  I was pleased to feel valued. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,
+NHFT 1115 - Q1,NHFT,NHFT 1115,24/12/2021,Forensic,Arnold lodge,1,What could we do better?,Nothing really. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1115 - Q2,NHFT,NHFT 1115,24/12/2021,Forensic,Arnold lodge,1,What was good?,"The fact that we/I get a say in how are/my treatment should progress.
+the allowance of patients into ward round was for me very good and progressive. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1123 - Q1,NHFT,NHFT 1123,24/12/2021,Forensic,Arnold lodge,1,What could we do better?,Improve quality of experience in seclusion suites.  Interduce showers and natural lighting in women's seclusion. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,1.0,,,,,,,,,
+NHFT 1123 - Q2,NHFT,NHFT 1123,24/12/2021,Forensic,Arnold lodge,1,What was good?,"it is a modern approach to care, minimises stress cause to patients about their care.  Staff are attentive and genuinely here because they care. ",,2.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1127 - Q1,NHFT,NHFT 1127,30/12/2021,Forensic,Arnold lodge,1,What could we do better?,More shop/canteen for people with no leave please. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1127 - Q2,NHFT,NHFT 1127,30/12/2021,Forensic,Arnold lodge,1,What was good?,Courtyard/fresh air. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1135 - Q1,NHFT,NHFT 1135,30/12/2021,Forensic,Arnold lodge,1,What could we do better?,Everything is fine. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1135 - Q2,NHFT,NHFT 1135,30/12/2021,Forensic,Arnold lodge,1,What was good?,"Received treatment.
+Meds. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1701 - Q2,NHFT,NHFT 1701,19/01/2022,Community health services,South Notts,5,What was good?,Nothing. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1145 - Q1,NHFT,NHFT 1145,20/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1145 - Q2,NHFT,NHFT 1145,20/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Care and attention by all staff. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1153 - Q1,NHFT,NHFT 1153,21/01/2022,Community health services,North Notts,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1153 - Q2,NHFT,NHFT 1153,21/01/2022,Community health services,North Notts,1,What was good?,All of it. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1161 - Q1,NHFT,NHFT 1161,21/01/2022,Community health services,Specialist Services and CYP,2,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1161 - Q2,NHFT,NHFT 1161,21/01/2022,Community health services,Specialist Services and CYP,2,What was good?,Good overall experience. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1169 - Q1,NHFT,NHFT 1169,21/01/2022,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1169 - Q2,NHFT,NHFT 1169,21/01/2022,Local partnerships- MH,Mental health services for older people,2,What was good?,Nurses & staff were quite responsive.  The doctors were all very kind. ,,2.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1176 - Q1,NHFT,NHFT 1176,25/01/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1176 - Q2,NHFT,NHFT 1176,25/01/2022,Community health services,South Notts,1,What was good?,Food. Good all round.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1181 - Q1,NHFT,NHFT 1181,28/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Can't think of anything. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1181 - Q2,NHFT,NHFT 1181,28/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"The care and kindness I was shown by everyone especially the OT Lisa, who gave me such great support. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1189 - Q1,NHFT,NHFT 1189,28/01/2022,Forensic,Offender health,1,What could we do better?,I constantly am using the IDTS her and overall my experience has been good.  The only thing that I think could improve is the consistency with the time IDTS is deliveries.  I believe this could be improved by delivering IDTS early morning and at the same time everyday due to the nature of the medication.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1189 - Q2,NHFT,NHFT 1189,28/01/2022,Forensic,Offender health,1,What was good?,"My overall experience with the service has been very good, staff have been supportive and have recognised my needs. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1197 - Q1,NHFT,NHFT 1197,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"More private space for patients.  More access to service medical team.  More activities. More patient involvement in care strategy.  already planned, individual rooms.  better management of COVID positive patients. Better management of patients creating disturbance. ",,4.0,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,
+NHFT 1197 - Q2,NHFT,NHFT 1197,28/01/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Food.  Health care assistants.  Communication with family. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,1.0
+NHFT 1711 - Q1,NHFT,NHFT 1711,01/02/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,I was so full of hope when I was finally referred to mental health services but my experience wasn't a positive one. I had a long wait for my first appointment and it was cancelled. I've lost count of the number of cancelled appointments I have had. In the end I decided to leave as I didn't feel it helped. I've now paid for private therapy which has been so much more reliable and helpful. I think it is a shame that this service seems to fail so many people.,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1711 - Q2,NHFT,NHFT 1711,01/02/2022,Local partnerships- MH,Adult mental health,4,What was good?,Access to duty worker and crisis team when I needed it.,,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1835 - Q1,NHFT,NHFT 1835,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Increase the number of times you are able to talk to a qualified member of staff. It's nice to have continuity of care - e.g. same nurse or doctor to speak to regularly. The services needs more qualified people to cope with all the patients and waiting lists.,,4.0,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1835 - Q2,NHFT,NHFT 1835,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"I have had someone monitoring my medication, thought not as frequently as I would like.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1843 - Q1,NHFT,NHFT 1843,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1843 - Q2,NHFT,NHFT 1843,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Very good. Once every three months,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1851 - Q1,NHFT,NHFT 1851,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,When seeing the doctor I would like to be in the room more than 3 minutes because I feel rushed and I would like to be listened to and not given medication because I feel like the doctor is too busy for me and is a bit ignorant in how she comes across. I feel like she wants me out the room quickly.,,4.0,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1851 - Q2,NHFT,NHFT 1851,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,The talking therapies and stabilisation course helped me a lot. The kindness of people in the mental health unit I attend.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1859 - Q1,NHFT,NHFT 1859,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Mental health - understanding my personal needs and getting to know me.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1859 - Q2,NHFT,NHFT 1859,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Having carers support me. Overall staff try to do their best.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1867 - Q1,NHFT,NHFT 1867,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Care on the ward could have been better, more personal.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1867 - Q2,NHFT,NHFT 1867,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"The care I received from Beacon Lodge (Turning Point) and my GP have been excellent.
+",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1875 - Q1,NHFT,NHFT 1875,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Unable to get out of home because of anxiety.  I live on my own and have no contact with anybody to talk too.,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1875 - Q2,NHFT,NHFT 1875,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1883 - Q1,NHFT,NHFT 1883,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Help with ongoing life issues such as chronic worry, moving forward & thoughts affected my daily activities.  I'm stable but struggling and others don't know what to do about it.",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1883 - Q2,NHFT,NHFT 1883,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,There is support available if I need it. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1891 - Q1,NHFT,NHFT 1891,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Yes, a lot.  More than one call a month/two months.  Don't just prescribed medication - they often don't work, just side effects.
+Yes, one was pretending to be doctor's secretary; refused to book an emergency appointment.  Did cut myself cause of her.  Got scars on forearm and throat.  Hope one day CQC will deal with her and [word unreadable].  Not therapy, just medication. ",,5.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0,
+NHFT 1891 - Q2,NHFT,NHFT 1891,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,No.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1899 - Q1,NHFT,NHFT 1899,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"I think there needs to be more support and care out there for those who is really struggling with day-to-day life.  I was suicidal and got left to deal with it alone after numerous calls to Millbrook for help, and got told they couldn't help me.  My 8-year-old daughter saved my life and now has affected her. I've had no care or support.",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1899 - Q2,NHFT,NHFT 1899,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1907 - Q1,NHFT,NHFT 1907,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,I was recommended to a group but the group is inoperative due to lack of funding so truth is I get no care.,,4.0,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1907 - Q2,NHFT,NHFT 1907,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1915 - Q1,NHFT,NHFT 1915,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1915 - Q2,NHFT,NHFT 1915,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,No.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1923 - Q1,NHFT,NHFT 1923,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Items which need contact with GP are difficult to arrange and are phone alone most of the time.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1923 - Q2,NHFT,NHFT 1923,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1931 - Q1,NHFT,NHFT 1931,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"No, support I received was amazing.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1931 - Q2,NHFT,NHFT 1931,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,My CPN and nurse were very helpful and without them I don't think I would be in a good place as I am now. The mental health team at Bassetlaw are amazing - both as inpatient experience and the community.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1939 - Q1,NHFT,NHFT 1939,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1947 - Q1,NHFT,NHFT 1947,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"More consistency from care coordinators, as they have changed often.",,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1947 - Q2,NHFT,NHFT 1947,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1955 - Q1,NHFT,NHFT 1955,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1955 - Q2,NHFT,NHFT 1955,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Yes my peer support worker.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1963 - Q1,NHFT,NHFT 1963,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"The only problem is that the person, Mental Health nurse, can't be [word unreadable] but I've noticed my husband has gone downhill since he's finished working with us.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1963 - Q2,NHFT,NHFT 1963,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Our mental health nurse was fantastic and he got to know us very well.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1971 - Q1,NHFT,NHFT 1971,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1971 - Q2,NHFT,NHFT 1971,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"I see the same PCN who co-ordinates my care better that a lot of different faces.
+Overall I have a good service.",,2.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1979 - Q1,NHFT,NHFT 1979,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1979 - Q2,NHFT,NHFT 1979,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"Difficult to be objective at 99% of the time have received excellent care.
+None, other than say many thanks for the NHS.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1987 - Q1,NHFT,NHFT 1987,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1987 - Q2,NHFT,NHFT 1987,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,"Byron House, Newark, all personnel, from the receptionist to the OT and doctor, have been excellent.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1995 - Q1,NHFT,NHFT 1995,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Make it easier to speak to the actual doctor who knows the situation, not someone who doesn't.",,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1995 - Q2,NHFT,NHFT 1995,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1713 - Q1,NHFT,NHFT 1713,02/02/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,I am struggling to understand how inadequate this team is. My experience has left me wondering who to turn to for help when I am at a crisis point. My local team don't care and the crisis team don't return calls. I feel like they just blame the patient's mental health condition for not sticking to appointments and plans. Absolutely useless.,,5.0,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1713 - Q2,NHFT,NHFT 1713,02/02/2022,Local partnerships- MH,Adult mental health,4,What was good?,I honestly can't think of anything that was good.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1719 - Q1,NHFT,NHFT 1719,07/02/2022,,,7,What could we do better?,"Be more efficient with MORE care and concern.
+Seemed to be ALL administration, then a late cancelled appoint. Podiatry by Mansfield Community Hospital.",,4.0,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1719 - Q2,NHFT,NHFT 1719,07/02/2022,,,7,What was good?,Nothing. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1727 - Q1,NHFT,NHFT 1727,14/02/2022,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,I don't think there is anything you could do better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1241 - Q1,NHFT,NHFT 1241,15/02/2022,Forensic,High secure PD pathway,7,What could we do better?,"People say the know uncertainty doesn't do me any good but that's how it is.  They could make the uncertainty's even less uncertain, more black & white, grey areas. ",,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1241 - Q2,NHFT,NHFT 1241,15/02/2022,Forensic,High secure PD pathway,7,What was good?,Certain people from a few disciplines used what they knew of me to aid my learning and support. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1249 - Q1,NHFT,NHFT 1249,15/02/2022,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1249 - Q2,NHFT,NHFT 1249,15/02/2022,Forensic,Offender health,1,What was good?,Everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1257 - Q1,NHFT,NHFT 1257,15/02/2022,Forensic,Offender health,5,What could we do better?,"The start team try their best with what they've got, but too in frequent support sessions.  The healthcare at Gartree, Doc, Dentist, Nurses etc. are poor and we are not treated like patients, always looked at with suspicion, as just think we’re just trying to get pills.  We’re supposed to get same treatment as public do, but we get nowhere near the same healthcare.  Healthcare here always think were' making it up to get put on pills it'd disgusting.  ",,5.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1257 - Q2,NHFT,NHFT 1257,15/02/2022,Forensic,Offender health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1731 - Q1,NHFT,NHFT 1731,20/02/2022,Community health services,South Notts,1,What could we do better?,Nothing realistically.. unrealistically .got here sooner....,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1731 - Q2,NHFT,NHFT 1731,20/02/2022,Community health services,South Notts,1,What was good?,They came in the middle of the night and fixed catheter problem.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1269 - Q1,NHFT,NHFT 1269,22/02/2022,Local partnerships- MH,Psychological therapy,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1269 - Q2,NHFT,NHFT 1269,22/02/2022,Local partnerships- MH,Psychological therapy,1,What was good?,"Tried to understand, I'm ex-British army/RAF.  The time got seen and the help that was given.  What the type of help that I would be given. Being involved at every stage.  Listened too. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1276 - Q1,NHFT,NHFT 1276,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1276 - Q2,NHFT,NHFT 1276,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,"Answered our many questions! (and we had lots of questions!).
+Thank you for your patience. Very happy with the service",,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1734 - Q1,NHFT,NHFT 1734,24/02/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,Everything.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1734 - Q2,NHFT,NHFT 1734,24/02/2022,Local partnerships- MH,Adult mental health,5,What was good?,Nothing.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1288 - Q1,NHFT,NHFT 1288,25/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Perhaps location of venues could be more localised, as travelling can be difficult for older patients especially with IBS symptoms",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1288 - Q2,NHFT,NHFT 1288,25/02/2022,Community health services,Specialist Services and CYP,1,What was good?,Medication recommended to me by dietitian worked well. I felt listened to at consultation and was comfortable talking to her.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1296 - Q1,NHFT,NHFT 1296,28/02/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1296 - Q2,NHFT,NHFT 1296,28/02/2022,Local partnerships- MH,Adult mental health,1,What was good?,"My whole experience was brilliant. Defiantly made a massive difference in my life.
+Everything was amazing. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1304 - Q1,NHFT,NHFT 1304,28/02/2022,Forensic,Offender health,2,What could we do better?,No comment. ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1304 - Q2,NHFT,NHFT 1304,28/02/2022,Forensic,Offender health,2,What was good?,All was good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1312 - Q1,NHFT,NHFT 1312,02/03/2022,Forensic,Offender health,2,What could we do better?,Quicker appointments. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1312 - Q2,NHFT,NHFT 1312,02/03/2022,Forensic,Offender health,2,What was good?,The treatment and advice given has been very good. ,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1320 - Q1,NHFT,NHFT 1320,02/03/2022,Forensic,Offender health,2,What could we do better?,Couldn't ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1320 - Q2,NHFT,NHFT 1320,02/03/2022,Forensic,Offender health,2,What was good?,More nurse. Every month new newsletter. ,,4.0,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1741 - Q1,NHFT,NHFT 1741,04/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Provide transport from Newark. Nightmare for foot ops, for people without family or help. Quoted £60 for taxi to get there as hospital transport refused help, told I had to use public transport at 83yrs old. Walker aid needed wheels as I cannot use crutches.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1741 - Q2,NHFT,NHFT 1741,04/03/2022,Community health services,Specialist Services and CYP,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1326 - Q1,NHFT,NHFT 1326,07/03/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1326 - Q2,NHFT,NHFT 1326,07/03/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Everything excellent, loved everybody they are like a big family, my family and dedicated. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1748 - Q1,NHFT,NHFT 1748,07/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Being able to make monthly appointments, so I can can do it around my work easier.",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1748 - Q2,NHFT,NHFT 1748,07/03/2022,Community health services,Specialist Services and CYP,1,What was good?,The comfort of walking after my treatment cannot be over emphasised.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1335 - Q1,NHFT,NHFT 1335,11/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1335 - Q2,NHFT,NHFT 1335,11/03/2022,Community health services,Specialist Services and CYP,1,What was good?,Very helpful and kind,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1342 - Q1,NHFT,NHFT 1342,14/03/2022,Forensic,High secure MH,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1342 - Q2,NHFT,NHFT 1342,14/03/2022,Forensic,High secure MH,1,What was good?,Staff at listening to me. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1350 - Q1,NHFT,NHFT 1350,14/03/2022,Forensic,High secure MH,2,What could we do better?,Bigger meals. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1350 - Q2,NHFT,NHFT 1350,14/03/2022,Forensic,High secure MH,2,What was good?,Everything very good here. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1358 - Q1,NHFT,NHFT 1358,14/03/2022,Forensic,High secure MH,1,What could we do better?,More staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1358 - Q2,NHFT,NHFT 1358,14/03/2022,Forensic,High secure MH,1,What was good?,One to ones.  Support and care of my nurses and all the staff. Listen to me when I want to talk or ask how my family are.  Very nice and all my clinical team. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0
+NHFT 1365 - Q1,NHFT,NHFT 1365,15/03/2022,Forensic,High secure PD pathway,4,What could we do better?,Dr needs to listen. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1365 - Q2,NHFT,NHFT 1365,15/03/2022,Forensic,High secure PD pathway,4,What was good?,Psychologist is good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1373 - Q1,NHFT,NHFT 1373,15/03/2022,Forensic,High secure PD pathway,7,What could we do better?,Treating patients in Crisis.  Stop belittling people and calling them names. ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1373 - Q2,NHFT,NHFT 1373,15/03/2022,Forensic,High secure PD pathway,7,What was good?,Certain staff took pride in their work and made a bad situation more bearable. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1381 - Q1,NHFT,NHFT 1381,15/03/2022,Forensic,High secure PD pathway,2,What could we do better?,Deal with people care better. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1381 - Q2,NHFT,NHFT 1381,15/03/2022,Forensic,High secure PD pathway,2,What was good?,The staff at getting you off ward. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1389 - Q1,NHFT,NHFT 1389,15/03/2022,Forensic,High secure women's service,5,What could we do better?,RC needs to listen to us.  MDT don't listen. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1389 - Q2,NHFT,NHFT 1389,15/03/2022,Forensic,High secure women's service,5,What was good?,"Some staff are nice.  Activities, especially during COVID. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0
+NHFT 1763 - Q1,NHFT,NHFT 1763,18/03/2022,Community health services,North Notts,1,What could we do better?,Nothing. The service and care provided was exactly what we needed.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1763 - Q2,NHFT,NHFT 1763,18/03/2022,Community health services,North Notts,1,What was good?,"I felt confident that my mum was being monitored by a health care professional and that any concerns would be picked up. Looking after mum at home was what she wanted, but at the beginning I felt a bit out of my depth in knowing if I was doing the right things, to help. The team were always ready to listen, answer questions and support where needed. There was good continuity of care, so we didn't feel that we had to keep explaining mum's health concerns each day.",,2.0,,,,,,,1.0,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1398 - Q1,NHFT,NHFT 1398,22/03/2022,Community health services,South Notts,1,What could we do better?,not much you can do to be better,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1398 - Q2,NHFT,NHFT 1398,22/03/2022,Community health services,South Notts,1,What was good?,"the service was very good, the staff were very kind and helpful
+the food was nice",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1770 - Q1,NHFT,NHFT 1770,25/03/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,Actually getting the patients point of view about treatment instead of telling them one thing and then just taking it away the next.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1770 - Q2,NHFT,NHFT 1770,25/03/2022,Local partnerships- MH,Adult mental health,5,What was good?,Nothing.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1400 - Q1,NHFT,NHFT 1400,29/03/2022,Forensic,High secure women's service,4,What could we do better?,Fed up with COVID. Better food. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1400 - Q2,NHFT,NHFT 1400,29/03/2022,Forensic,High secure women's service,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1408 - Q1,NHFT,NHFT 1408,29/03/2022,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1408 - Q2,NHFT,NHFT 1408,29/03/2022,Forensic,Offender health,2,What was good?,Info being communicated. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1416 - Q1,NHFT,NHFT 1416,29/03/2022,Forensic,High secure LD,5,What could we do better?,All the people mess around.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1416 - Q2,NHFT,NHFT 1416,29/03/2022,Forensic,High secure LD,5,What was good?,Rubbish.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1424 - Q1,NHFT,NHFT 1424,30/03/2022,Forensic,High secure LD,5,What could we do better?,"Stuck on wards, unable to attend sessions. Feeling 'fobbed off'",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1424 - Q2,NHFT,NHFT 1424,30/03/2022,Forensic,High secure LD,5,What was good?,Nothing,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1432 - Q1,NHFT,NHFT 1432,30/03/2022,Forensic,High secure LD,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1432 - Q2,NHFT,NHFT 1432,30/03/2022,Forensic,High secure LD,1,What was good?,When you have problems they sit and listen to you. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1440 - Q1,NHFT,NHFT 1440,30/03/2022,Forensic,High secure LD,1,What could we do better?,COVID restrictions. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1440 - Q2,NHFT,NHFT 1440,30/03/2022,Forensic,High secure LD,1,What was good?,The consistency. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1447 - Q1,NHFT,NHFT 1447,31/03/2022,Community health services,South Notts,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1447 - Q2,NHFT,NHFT 1447,31/03/2022,Community health services,South Notts,1,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1455 - Q1,NHFT,NHFT 1455,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,Have more staff. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1455 - Q2,NHFT,NHFT 1455,31/03/2022,Forensic,Low secure and CFS,2,What was good?,The staff listened. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1463 - Q1,NHFT,NHFT 1463,31/03/2022,Forensic,Low secure and CFS,4,What could we do better?,Freedom back. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1463 - Q2,NHFT,NHFT 1463,31/03/2022,Forensic,Low secure and CFS,4,What was good?,Started self catering with Rachel. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1471 - Q1,NHFT,NHFT 1471,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1471 - Q2,NHFT,NHFT 1471,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Self catering/bingo/coffee bar. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 1479 - Q1,NHFT,NHFT 1479,31/03/2022,Forensic,Low secure and CFS,1,What could we do better?,None,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1479 - Q2,NHFT,NHFT 1479,31/03/2022,Forensic,Low secure and CFS,1,What was good?,Going to coffee bar. Going out on leave a lot. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1487 - Q1,NHFT,NHFT 1487,02/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Provide some information leaflets for carers.  There were some things in reception but we left by another door so didn't get chance to pick any up.
+Giving a questionnaire to my mum to complete following and assessment where it's clear it would be beyond her capacity.",,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1495 - Q1,NHFT,NHFT 1495,02/04/2022,Community health services,South Notts,1,What could we do better?,I don't think there is any need for improvement. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1495 - Q2,NHFT,NHFT 1495,02/04/2022,Community health services,South Notts,1,What was good?,Everything was excellent. No complaints at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1503 - Q1,NHFT,NHFT 1503,05/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1503 - Q2,NHFT,NHFT 1503,05/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"Excellent information given.
+Support from staff.
+Friendly, approachable.",,1.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1510 - Q1,NHFT,NHFT 1510,06/04/2022,Community health services,South Notts,2,What could we do better?,Some of the staff could be more caring. ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1510 - Q2,NHFT,NHFT 1510,06/04/2022,Community health services,South Notts,2,What was good?,Sometime the staff care when they were helping you. ,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1518 - Q1,NHFT,NHFT 1518,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1518 - Q2,NHFT,NHFT 1518,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,Excellent time frame and was always helpful.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1526 - Q1,NHFT,NHFT 1526,06/04/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1534 - Q1,NHFT,NHFT 1534,06/04/2022,Community health services,South Notts,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1534 - Q2,NHFT,NHFT 1534,06/04/2022,Community health services,South Notts,2,What was good?,Friendly attitude.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1538 - Q1,NHFT,NHFT 1538,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Better signs/directions to find the section or unit? I had to stop & ask a kind nurse where you were.
+Not use an irritating folding form like this! Clumsy design.  Would have preferred a quick tick box & put in envelope, (sorry not trying to be a xxxx).",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1538 - Q2,NHFT,NHFT 1538,10/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Relaxing environment.
+Kind and caring person talking to mum & myself.
+Told what was going to happen next. ",,2.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1545 - Q1,NHFT,NHFT 1545,11/04/2022,Local partnerships- MH,CAMHS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1545 - Q2,NHFT,NHFT 1545,11/04/2022,Local partnerships- MH,CAMHS,1,What was good?,"I did not want the help.  I find it too hard to talk, they were nice about it and did not make me. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1553 - Q1,NHFT,NHFT 1553,11/04/2022,Community health services,South Notts,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1553 - Q2,NHFT,NHFT 1553,11/04/2022,Community health services,South Notts,1,What was good?,Care was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1561 - Q1,NHFT,NHFT 1561,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"You could not have done anything better, for me everything was alright. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1561 - Q2,NHFT,NHFT 1561,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Looked after me well all through my care staying here. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1569 - Q1,NHFT,NHFT 1569,13/04/2022,Forensic,High secure MH,2,What could we do better?,The length of time in the system.  Also at times the inevitable clash of staff and patient relationships. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1569 - Q2,NHFT,NHFT 1569,13/04/2022,Forensic,High secure MH,2,What was good?,The change to my future and life skills mainly.  Also having a new start. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1577 - Q1,NHFT,NHFT 1577,13/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1577 - Q2,NHFT,NHFT 1577,13/04/2022,Community health services,Specialist Services and CYP,1,What was good?,Everything.  Excellent staff. Cannot fault them. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1585 - Q1,NHFT,NHFT 1585,13/04/2022,Community health services,South Notts,2,What could we do better?,Improve the time to respond when pressing the help button. ,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1585 - Q2,NHFT,NHFT 1585,13/04/2022,Community health services,South Notts,2,What was good?,"Overall not bad, good. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1593 - Q1,NHFT,NHFT 1593,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1593 - Q2,NHFT,NHFT 1593,13/04/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"I am really grateful for all the help I received from the Intensive Support group over 8 weeks.  I couldn't have managed without you.  You were my rock in a stormy sea!  The team were pleasant, friendly, understanding and good listeners.  They couldn't have been better, thank you. ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1600 - Q1,NHFT,NHFT 1600,17/04/2022,Forensic,Wathwood,5,What could we do better?,"Give more access & not happy with filling property form in to get stuff I own.
+Better food and more options. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1600 - Q2,NHFT,NHFT 1600,17/04/2022,Forensic,Wathwood,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1608 - Q1,NHFT,NHFT 1608,18/04/2022,Forensic,Wathwood,1,What could we do better?,More access to internet. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,
+NHFT 1608 - Q2,NHFT,NHFT 1608,18/04/2022,Forensic,Wathwood,1,What was good?,Staff are friendly and approachable. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1616 - Q1,NHFT,NHFT 1616,18/04/2022,Forensic,Wathwood,2,What could we do better?,"Staff shouldn't hang on every work a patient says when they are ranting, doesn't mean the mean what they say. ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1616 - Q2,NHFT,NHFT 1616,18/04/2022,Forensic,Wathwood,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1620 - Q1,NHFT,NHFT 1620,25/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,I don't feel there is anything more as my qa questions where answered appropriatley  ,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1620 - Q2,NHFT,NHFT 1620,25/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"everything was done professionally, very happy with my visit all questions answered also very understanding",,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1796 - Q1,NHFT,NHFT 1796,05/05/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,"Waste of time. Useless service. Staff are nice, but don't feel they cared. Duty service was not good. Didn't always get a call back when needed. Some Duty staff were excellent, others were not good. Didn't feel like staff cared or were bothered and I was just a number and not a person. Not enough support and wait was so long for treatment I gave up.",,4.0,,,,1.0,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1796 - Q2,NHFT,NHFT 1796,05/05/2022,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1627 - Q1,NHFT,NHFT 1627,06/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing fab!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1627 - Q2,NHFT,NHFT 1627,06/05/2022,Community health services,Specialist Services and CYP,1,What was good?,"Very informative, friendly, feel like we have support if needed, brilliant!",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1632 - Q1,NHFT,NHFT 1632,09/05/2022,Local partnerships- MH,Learning disability,2,What could we do better?,Some training for bank staff. ,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1632 - Q2,NHFT,NHFT 1632,09/05/2022,Local partnerships- MH,Learning disability,2,What was good?,"I learnt how to cook, helped me to not eat junk.  Helped me to make plans.  Supported me when I have been upset/anxious. 1:1 sessions.  Thank you for helping me move on. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1802 - Q1,NHFT,NHFT 1802,09/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1645 - Q1,NHFT,NHFT 1645,10/05/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,"Keep me safe, 2 weeks, three situations of violence towards me. ",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NHFT 1645 - Q2,NHFT,NHFT 1645,10/05/2022,Local partnerships- MH,Adult mental health,2,What was good?,"The African ladies and men were very good to me.
+Food very good 10/10.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 1653 - Q1,NHFT,NHFT 1653,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1653 - Q2,NHFT,NHFT 1653,10/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,Being able to share experiences with other carers and being part of a group that could help us with coping strategies and support.  Discussions are helpful.,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1806 - Q1,NHFT,NHFT 1806,10/05/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,"It was hard having appointments over the telephone, and would have preferred seeing someone face to face. Even though staff were nice and listened, I wasn't really offered anything that could help me, so found it a waste of time really.",,3.0,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1806 - Q2,NHFT,NHFT 1806,10/05/2022,Local partnerships- MH,Adult mental health,4,What was good?,Staff I spoke to were really nice and listened. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1813 - Q1,NHFT,NHFT 1813,16/05/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,"Not really sure this had any impact on my mental health, as don't feel any better and now discharged. Some staff were good others not so. Bit of a hit and miss on the quality of staff input around duty worker. Some really listened and gave good advice, others were terrible. Feels like I wasted my time with them.",,4.0,,,,,,,,,,1.0,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,
+NHFT 1813 - Q2,NHFT,NHFT 1813,16/05/2022,Local partnerships- MH,Adult mental health,4,What was good?,Not much really. Staff were polite but that is about it.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1666 - Q1,NHFT,NHFT 1666,20/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1666 - Q2,NHFT,NHFT 1666,20/05/2022,Community health services,Specialist Services and CYP,1,What was good?,The whole experience was positive. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1668 - Q1,NHFT,NHFT 1668,24/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nil,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1668 - Q2,NHFT,NHFT 1668,24/05/2022,Community health services,Specialist Services and CYP,1,What was good?,"Lots of info and resources.
+Friendly and approachable.
+Time to ask questions.",,2.0,,,,1.0,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1676 - Q1,NHFT,NHFT 1676,26/05/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1676 - Q2,NHFT,NHFT 1676,26/05/2022,Community health services,South Notts,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1681 - Q1,NHFT,NHFT 1681,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Being able to contact the consultant.  It was not easy to contact my wife's consultant to receive information about my wife's care plan. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1681 - Q2,NHFT,NHFT 1681,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,The nursing staff were all very good.  The care my wife received was first rate. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1689 - Q1,NHFT,NHFT 1689,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing could be done better!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1689 - Q2,NHFT,NHFT 1689,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"All the carers were friendly and understanding.
+No pressure was put upon you to do anything that would cause distress.
+Thank you. ",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1014 - Q3,NEAS,NEAS 111 1014,03/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1018 - Q2,NEAS,NEAS 111 1018,03/10/2021,111,,1,How could we improve?,Very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1022 - Q1,NEAS,NEAS 111 1022,03/10/2021,111,,2,FFT Why?,Please try to reduce waiting time,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1025 - Q3,NEAS,NEAS 111 1025,03/10/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","I was unhappy with the whole call and the outcome,I had to sort the problem myself xx",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1029 - Q2,NEAS,NEAS 111 1029,04/10/2021,111,,2,How could we improve?,the response was quick,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1033 - Q1,NEAS,NEAS 111 1033,07/10/2021,111,,2,FFT Why?,Ask if I have taken my temperature rather than is my chest warm. ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1036 - Q3,NEAS,NEAS 111 1036,07/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1040 - Q2,NEAS,NEAS 111 1040,07/10/2021,111,,1,How could we improve?,"I have used the service 3 times, twice for my husband and once for myself. It was excellent. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1044 - Q1,NEAS,NEAS 111 1044,07/10/2021,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1047 - Q3,NEAS,NEAS 111 1047,08/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The service excelent. Well done nhs,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1051 - Q2,NEAS,NEAS 111 1051,08/10/2021,111,,1,How could we improve?,Excellent service and care,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1055 - Q1,NEAS,NEAS 111 1055,08/10/2021,111,,1,FFT Why?,No,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1058 - Q3,NEAS,NEAS 111 1058,08/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was very happy with the service and care I was given and the referral to the gp. ,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1062 - Q2,NEAS,NEAS 111 1062,08/10/2021,111,,1,How could we improve?,Friendly efficient service ,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1066 - Q1,NEAS,NEAS 111 1066,17/10/2021,111,,5,FFT Why?,You have allowed my daughter to be with an abusive partner. You haven’t helped me at all. ,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 1069 - Q3,NEAS,NEAS 111 1069,17/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Opportunity to speak to a Doctor about my symptoms,,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1073 - Q2,NEAS,NEAS 111 1073,17/10/2021,111,,3,How could we improve?,Took almost an hour to get through ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1077 - Q1,NEAS,NEAS 111 1077,17/10/2021,111,,1,FFT Why?,"Nothing really, they were extremely helpful and I got the care I required. Obviously waiting for what seems like ages to get through is exasperating when your in pain but that can’t be blamed on the team taking your call. They were marvellous.",,3.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1080 - Q3,NEAS,NEAS 111 1080,17/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Dissatisfied with waiting times,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1084 - Q2,NEAS,NEAS 111 1084,30/10/2021,111,,4,How could we improve?,"I was on a course of antibiotics for pneumonia, I ended up getting thrush so I went to the pharmacy to ask for advice. They provided me with a thrush tablet which I took later that day, about 30 minutes after I took it my lips began to swell massively so I rang 111. They then told me they could get an ambulance out within 2 hours but it was 8pm at night and I live next to alot of vulnerable people with  carers so rather than scare them I said I'd make my own way to the hospital as its only 10 minutes away.They agreed with this and said yes thats fine so I arrived at A&E in Sunderland at 9pm and I did not get seen to until 1:30 am they then kept me in the for further checks until 5:45am and then discharged me and prescribed me some more tablets. I now wish I had of waited for the ambulance because I have never been so appalled at an A&E service ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1088 - Q1,NEAS,NEAS 111 1088,30/10/2021,111,,2,FFT Why?,Took a long time to get through to the service .,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1091 - Q3,NEAS,NEAS 111 1091,31/10/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1095 - Q2,NEAS,NEAS 111 1095,31/10/2021,111,,2,How could we improve?,Good advice.,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1099 - Q1,NEAS,NEAS 111 1099,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1102 - Q3,NEAS,NEAS 111 1102,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1106 - Q2,NEAS,NEAS 111 1106,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1110 - Q1,NEAS,NEAS 111 1110,31/10/2021,111,,6,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1113 - Q3,NEAS,NEAS 111 1113,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1117 - Q2,NEAS,NEAS 111 1117,31/10/2021,111,,1,How could we improve?,Because they were there to give medical help and advice when I needed it!,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1121 - Q1,NEAS,NEAS 111 1121,31/10/2021,111,,1,FFT Why?,Response time to answer phone was far too long.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1124 - Q3,NEAS,NEAS 111 1124,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1128 - Q2,NEAS,NEAS 111 1128,31/10/2021,111,,2,How could we improve?,The operator listened to symptoms and arranged a doctor to call back.,,2.0,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1132 - Q1,NEAS,NEAS 111 1132,31/10/2021,111,,3,FFT Why?,Maybe you need more call handlers?,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1135 - Q3,NEAS,NEAS 111 1135,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1139 - Q2,NEAS,NEAS 111 1139,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1143 - Q1,NEAS,NEAS 111 1143,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1146 - Q3,NEAS,NEAS 111 1146,31/10/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1150 - Q2,NEAS,NEAS 111 1150,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1154 - Q1,NEAS,NEAS 111 1154,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1157 - Q3,NEAS,NEAS 111 1157,31/10/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1161 - Q2,NEAS,NEAS 111 1161,31/10/2021,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1165 - Q1,NEAS,NEAS 111 1165,31/10/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1168 - Q3,NEAS,NEAS 111 1168,01/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1172 - Q2,NEAS,NEAS 111 1172,01/11/2021,111,,2,How could we improve?,Slow to answer but good advice,,3.0,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1176 - Q1,NEAS,NEAS 111 1176,01/11/2021,111,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1179 - Q3,NEAS,NEAS 111 1179,01/11/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1183 - Q2,NEAS,NEAS 111 1183,01/11/2021,111,,1,How could we improve?,I was able to get an urgent appointment at the dental hospital in less than an hour of contacting NHS 111. The website is very efficient and easy to navigate. Aldo the staff are polite and very helpful. ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1187 - Q1,NEAS,NEAS 111 1187,01/11/2021,111,,2,FFT Why?,Answer phone quicker,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1190 - Q3,NEAS,NEAS 111 1190,01/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",How prompt they rang me back and sorted everything for me ,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1194 - Q2,NEAS,NEAS 111 1194,02/11/2021,111,,2,How could we improve?,"The wait was ridiculous, but person I eventually spoke to was verbal helpful",,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1198 - Q1,NEAS,NEAS 111 1198,07/11/2021,111,,1,FFT Why?,Nothing to add. 100% service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1201 - Q3,NEAS,NEAS 111 1201,09/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Everything was good. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1205 - Q2,NEAS,NEAS 111 1205,09/11/2021,111,,4,How could we improve?,Took 90 minutes to answer the phone and sent me to an appointment that the nurse said I didn't need. I was made to feel like I'd wasted her time ,,4.0,,,,,,,,,,,,,1.0,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1209 - Q1,NEAS,NEAS 111 1209,09/11/2021,111,,5,FFT Why?,Given the appropriate advice.Helped get a gp appointment And answered the call within an acceptable time frame,,2.0,,,,,,,,,,,1.0,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1212 - Q3,NEAS,NEAS 111 1212,09/11/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1216 - Q2,NEAS,NEAS 111 1216,09/11/2021,111,,1,How could we improve?,"The person on the phone  listened, politely answered my questions, and give me support and advice to help with my problem",,2.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1220 - Q1,NEAS,NEAS 111 1220,09/11/2021,111,,1,FFT Why?,Nothing,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1223 - Q3,NEAS,NEAS 111 1223,09/11/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1227 - Q2,NEAS,NEAS 111 1227,15/11/2021,111,,3,How could we improve?,My own doctor would not attend so as not referred spent 4 hours in cold room with no checks and sent home. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NEAS 111 1231 - Q1,NEAS,NEAS 111 1231,23/11/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1234 - Q3,NEAS,NEAS 111 1234,29/11/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was advised to wait for an emergency ambulance but it was going to be 4 hours.  I had a pulmonary embolism so i am glad i got a taxi to the hospital.  This was difficult as i was in a wheelchair with 2 broken legs at the time.  ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1238 - Q2,NEAS,NEAS 111 1238,30/11/2021,111,,3,How could we improve?,I often need to call 111 - usually the advisors are good but it typically takes over an hour to answer.,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1242 - Q1,NEAS,NEAS 111 1242,30/11/2021,111,,2,FFT Why?,More staff available to cope with demand.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1245 - Q3,NEAS,NEAS 111 1245,30/11/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1249 - Q2,NEAS,NEAS 111 1249,30/11/2021,111,,4,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1253 - Q1,NEAS,NEAS 111 1253,30/11/2021,111,,1,FFT Why?,Can't think of anything.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1256 - Q3,NEAS,NEAS 111 1256,30/11/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1260 - Q2,NEAS,NEAS 111 1260,30/11/2021,111,,1,How could we improve?,Quick response.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1264 - Q1,NEAS,NEAS 111 1264,30/11/2021,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1267 - Q3,NEAS,NEAS 111 1267,30/11/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1271 - Q2,NEAS,NEAS 111 1271,30/11/2021,111,,1,How could we improve?,Quick response. Helpful advice.,,2.0,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1275 - Q1,NEAS,NEAS 111 1275,30/11/2021,111,,2,FFT Why?,Answered the phone quicker. Lots of routine questions that do not apply to the individual. More experienced staff answering phones.,,4.0,,,,,,,,1.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1278 - Q3,NEAS,NEAS 111 1278,30/11/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1282 - Q2,NEAS,NEAS 111 1282,30/11/2021,111,,1,How could we improve?,Appointment action was taken by the service with no delay in obtaining a diagnosis.,,2.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1286 - Q1,NEAS,NEAS 111 1286,30/11/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1289 - Q3,NEAS,NEAS 111 1289,30/11/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",What service? No service was offered,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 1293 - Q2,NEAS,NEAS 111 1293,01/12/2021,111,,4,How could we improve?,We waited over an hour for someone to answer the call ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1297 - Q1,NEAS,NEAS 111 1297,02/12/2021,111,,3,FFT Why?,Obviously it’s not your fault that you are so busy   ,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1300 - Q3,NEAS,NEAS 111 1300,04/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","I was satisfied that my call was dealt with properly and the service es promptly and efficiently, which it was.",,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1304 - Q2,NEAS,NEAS 111 1304,09/12/2021,111,,2,How could we improve?,I was allocated a time in A&E which was I achievable when we arrived. ,,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1308 - Q1,NEAS,NEAS 111 1308,09/12/2021,111,,1,FFT Why?,Nothing that I can think of. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1311 - Q3,NEAS,NEAS 111 1311,09/12/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1315 - Q2,NEAS,NEAS 111 1315,09/12/2021,111,,1,How could we improve?,Customer service from the man on phone was really good. He was very polite and spoke very clearly ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1319 - Q1,NEAS,NEAS 111 1319,09/12/2021,111,,1,FFT Why?,Brilliant service well done to all ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1322 - Q3,NEAS,NEAS 111 1322,09/12/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1326 - Q2,NEAS,NEAS 111 1326,10/12/2021,111,,5,How could we improve?,Waited over one hour for call to be answered,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1330 - Q1,NEAS,NEAS 111 1330,10/12/2021,111,,2,FFT Why?,Shortened waiting time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1333 - Q3,NEAS,NEAS 111 1333,10/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1337 - Q2,NEAS,NEAS 111 1337,10/12/2021,111,,1,How could we improve?,Because my concerns came to a logical  conclusion ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1341 - Q1,NEAS,NEAS 111 1341,10/12/2021,111,,3,FFT Why?,Better different “hold music “,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1344 - Q3,NEAS,NEAS 111 1344,10/12/2021,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Not satisfied at all with it. Major delay in getting my son to hospital even tho it was flageed as emergency ended up takongbhim to hosp in a taxi where resus who had been awaiting him coming in by ambulance were horrified. That o e qas 16 nknths ago, and other times I have used,  a friend and another family and myself have used its been apalling. Call waiting as said earlier not acceptable. 1hr 30 mins. Qhr 40 mins?  Myself and quite a few others will never use 111 again.",,5.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1348 - Q2,NEAS,NEAS 111 1348,10/12/2021,111,,5,How could we improve?,Waited over one hour until someone answered,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1352 - Q1,NEAS,NEAS 111 1352,10/12/2021,111,,2,FFT Why?,Shorter waiting time for initial call,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1355 - Q3,NEAS,NEAS 111 1355,10/12/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Wait time was ridiculous ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1359 - Q2,NEAS,NEAS 111 1359,10/12/2021,111,,1,How could we improve?,Call handler was personable and informative ,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1363 - Q1,NEAS,NEAS 111 1363,16/12/2021,111,,2,FFT Why?,Less queuing time,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1366 - Q3,NEAS,NEAS 111 1366,18/12/2021,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Excellent manner,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1370 - Q2,NEAS,NEAS 111 1370,29/12/2021,111,,1,How could we improve?,The call was taken quickly and professionally. The caller on the other end of the phone helped a great deal and I cannot thank her enough. ,,1.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1374 - Q1,NEAS,NEAS 111 1374,30/12/2021,111,,1,FFT Why?,Cut waiting time but that’s whats happening now be patient and wait ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1377 - Q3,NEAS,NEAS 111 1377,30/12/2021,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1381 - Q2,NEAS,NEAS 111 1381,31/12/2021,111,,1,How could we improve?,Efficient.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1385 - Q1,NEAS,NEAS 111 1385,31/12/2021,111,,2,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1388 - Q3,NEAS,NEAS 111 1388,31/12/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1392 - Q2,NEAS,NEAS 111 1392,31/12/2021,111,,2,How could we improve?,It was quick and easy.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1396 - Q1,NEAS,NEAS 111 1396,31/12/2021,111,,1,FFT Why?,Very pleased and happy with the whole experience.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1399 - Q3,NEAS,NEAS 111 1399,31/12/2021,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1403 - Q2,NEAS,NEAS 111 1403,31/12/2021,111,,1,How could we improve?,Staff polite. Gave reassurance.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1407 - Q1,NEAS,NEAS 111 1407,31/12/2021,111,,3,FFT Why?,Answered sooner need more operators.,,4.0,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1410 - Q3,NEAS,NEAS 111 1410,31/12/2021,111,,7,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1414 - Q2,NEAS,NEAS 111 1414,31/12/2021,111,,1,How could we improve?,Got you the medical.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1418 - Q1,NEAS,NEAS 111 1418,31/12/2021,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1421 - Q3,NEAS,NEAS 111 1421,31/12/2021,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1425 - Q2,NEAS,NEAS 111 1425,31/12/2021,111,,1,How could we improve?,The person on the phone was kind and polite and willing to help. They gave me good information and influenced the help I needed,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1429 - Q1,NEAS,NEAS 111 1429,04/01/2022,111,,2,FFT Why?,"As said previously, calls to be answered quicker ",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1432 - Q3,NEAS,NEAS 111 1432,07/01/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very satisfied with Michael and his helpful manner. Not at all satisfied with waiting 77 minutes before the call was answere ,,3.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1436 - Q2,NEAS,NEAS 111 1436,18/01/2022,111,,2,How could we improve?,To long to connect 90 mins at 7am morning ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1440 - Q1,NEAS,NEAS 111 1440,18/01/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1443 - Q3,NEAS,NEAS 111 1443,18/01/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1447 - Q2,NEAS,NEAS 111 1447,18/01/2022,111,,3,How could we improve?,I was on hold for an hour before I got to speak to someone ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1451 - Q1,NEAS,NEAS 111 1451,18/01/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1454 - Q3,NEAS,NEAS 111 1454,18/01/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Helpful call handler, received a call back within minutes with an appointment later that day. Dissatisfied with the length of time it took for my call to be answered",,3.0,,,,1.0,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1458 - Q2,NEAS,NEAS 111 1458,20/01/2022,111,,1,How could we improve?,Crew were very good explaining everything clearly and keeping my wife relaxed.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1462 - Q1,NEAS,NEAS 111 1462,28/01/2022,111,,1,FFT Why?,Nothing,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1465 - Q3,NEAS,NEAS 111 1465,28/01/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1469 - Q2,NEAS,NEAS 111 1469,28/01/2022,111,,1,How could we improve?,"All the people I spoke to were friendly, helpful, interested and got me to the right place for help.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1473 - Q1,NEAS,NEAS 111 1473,28/01/2022,111,,3,FFT Why?,Increase the amount of staff and think about other alternatives rather than sending people to A&E. Most of the time when you arrive in A&E you are panicked because 111 told you to be seen in so many hours and you wait 6 hours to see a doctor worrying in the waiting room.,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1476 - Q3,NEAS,NEAS 111 1476,28/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1480 - Q2,NEAS,NEAS 111 1480,31/01/2022,111,,1,How could we improve?,Very caring and compassionate.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1484 - Q1,NEAS,NEAS 111 1484,31/01/2022,111,,1,FFT Why?,In Emergency you send to nearest hospital that’s the problem! I have little to no faith in them.  [7. Were you able to follow the advice given?]  Ticked Problem remained the same - Comments: Went to hospital recently some treatment doesn’t seem to be working.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1487 - Q3,NEAS,NEAS 111 1487,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1491 - Q2,NEAS,NEAS 111 1491,31/01/2022,111,,3,How could we improve?,Waiting a long time to get through.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1495 - Q1,NEAS,NEAS 111 1495,31/01/2022,111,,1,FFT Why?,You could have not done anything better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1498 - Q3,NEAS,NEAS 111 1498,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1502 - Q2,NEAS,NEAS 111 1502,31/01/2022,111,,2,How could we improve?,The lady I spoke to was very helpful and professional.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1506 - Q1,NEAS,NEAS 111 1506,31/01/2022,111,,2,FFT Why?,Answered the phone quicker.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1509 - Q3,NEAS,NEAS 111 1509,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1513 - Q2,NEAS,NEAS 111 1513,31/01/2022,111,,2,How could we improve?,"Did not have to wait very long for call to be answered, or for a doctor to call me.",,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1517 - Q1,NEAS,NEAS 111 1517,31/01/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1520 - Q3,NEAS,NEAS 111 1520,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1524 - Q2,NEAS,NEAS 111 1524,31/01/2022,111,,4,How could we improve?,It rang on too long before anyone answers.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1528 - Q1,NEAS,NEAS 111 1528,31/01/2022,111,,2,FFT Why?,Answer phone quicker.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1531 - Q3,NEAS,NEAS 111 1531,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1535 - Q2,NEAS,NEAS 111 1535,31/01/2022,111,,4,How could we improve?,The line was busy and you were abrupt to get rid of me.,,4.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1539 - Q1,NEAS,NEAS 111 1539,31/01/2022,111,,4,FFT Why?,With the pain I should have been sent to hospital.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1542 - Q3,NEAS,NEAS 111 1542,31/01/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1546 - Q2,NEAS,NEAS 111 1546,31/01/2022,111,,2,How could we improve?,Because of pandemic.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1550 - Q1,NEAS,NEAS 111 1550,31/01/2022,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1553 - Q3,NEAS,NEAS 111 1553,31/01/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1557 - Q2,NEAS,NEAS 111 1557,31/01/2022,111,,1,How could we improve?,"Was unwell not been able to see a doctor, had chest infection, 3 lots of antibiotics, came out in rash.",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1561 - Q1,NEAS,NEAS 111 1561,31/01/2022,111,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1564 - Q3,NEAS,NEAS 111 1564,01/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Once through they were two people who were very helpful and got me the appointment at the hospital thanks,,2.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1568 - Q2,NEAS,NEAS 111 1568,02/02/2022,111,,4,How could we improve?,I was struggling to breath and as I live alone was scared and frightened so rang 111 hoping to be reassured and if necessary got some help,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1572 - Q1,NEAS,NEAS 111 1572,04/02/2022,111,,1,FFT Why?,N/a,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1575 - Q3,NEAS,NEAS 111 1575,10/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Efficiency ,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1579 - Q2,NEAS,NEAS 111 1579,10/02/2022,111,,1,How could we improve?,Good help,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1583 - Q1,NEAS,NEAS 111 1583,10/02/2022,111,,4,FFT Why?,More telephone operators. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1586 - Q3,NEAS,NEAS 111 1586,10/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1590 - Q2,NEAS,NEAS 111 1590,15/02/2022,111,,1,How could we improve?,"Highly efficient, understanding and helpful.",,1.0,,1.0,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1594 - Q1,NEAS,NEAS 111 1594,18/02/2022,111,,1,FFT Why?,No,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1597 - Q3,NEAS,NEAS 111 1597,18/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Advice was given was helpful and was sent to the right place very friendly and listened to my probe ,,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1601 - Q2,NEAS,NEAS 111 1601,18/02/2022,111,,1,How could we improve?,"Call was answered quite quickly, and problem dealt with successfully ",,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1605 - Q1,NEAS,NEAS 111 1605,28/02/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1608 - Q3,NEAS,NEAS 111 1608,28/02/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1612 - Q2,NEAS,NEAS 111 1612,28/02/2022,111,,1,How could we improve?,"Have had to call 111 several times on a regular basis. Twice had covid and once pneumonia. Always had clear, calm answers and rapid responses.",,2.0,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1616 - Q1,NEAS,NEAS 111 1616,28/02/2022,111,,1,FFT Why?,Spent more time understanding my problems.,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1619 - Q3,NEAS,NEAS 111 1619,28/02/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1623 - Q2,NEAS,NEAS 111 1623,28/02/2022,111,,1,How could we improve?,Very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1627 - Q1,NEAS,NEAS 111 1627,28/02/2022,111,,5,FFT Why?,"When trying to discuss with responder on info I had been given by district nurse. She said ""it doesn’t work like that. Identify clearer procedures.",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1630 - Q3,NEAS,NEAS 111 1630,28/02/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1634 - Q2,NEAS,NEAS 111 1634,28/02/2022,111,,1,How could we improve?,The person I spoke to was very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1638 - Q1,NEAS,NEAS 111 1638,28/02/2022,111,,2,FFT Why?,I had a kidney infection and was on anti sickness and antibiotics but was still running temperature - was told needed to be put on heart monitor and may need antibiotic drip.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1641 - Q3,NEAS,NEAS 111 1641,28/02/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1645 - Q2,NEAS,NEAS 111 1645,28/02/2022,111,,2,How could we improve?,The wait to get through was awful.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1649 - Q1,NEAS,NEAS 111 1649,28/02/2022,111,,2,FFT Why?,Gived an appointment. At the hospital was left over an hour before being seen. Made to wait in A&E contrary to information given.,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1652 - Q3,NEAS,NEAS 111 1652,28/02/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1656 - Q2,NEAS,NEAS 111 1656,28/02/2022,111,,2,How could we improve?,Eventually after a few different people ringing me we achieved results. This was a simple matter and did not need about 4 people ringing us.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1660 - Q1,NEAS,NEAS 111 1660,28/02/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1663 - Q3,NEAS,NEAS 111 1663,28/02/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1667 - Q2,NEAS,NEAS 111 1667,28/02/2022,111,,1,How could we improve?,"The person who took the 111 call was very patient, very efficient and very thorough in finding out the problem. She also explained very well regarding how the service would deal with my problem.On arrival at my home the ambulance medics were also very patient and very thorough in finding out the problem in order to effectively assess my health condition.",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1671 - Q1,NEAS,NEAS 111 1671,05/03/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1674 - Q3,NEAS,NEAS 111 1674,06/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very satisfied with all aspects.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1678 - Q2,NEAS,NEAS 111 1678,08/03/2022,111,,2,How could we improve?,Once I'd got through the service was prompt and efficient ,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1682 - Q1,NEAS,NEAS 111 1682,08/03/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1685 - Q3,NEAS,NEAS 111 1685,08/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1689 - Q2,NEAS,NEAS 111 1689,09/03/2022,111,,2,How could we improve?,Queue only 40 sometimes hundreds service from individual first class,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1693 - Q1,NEAS,NEAS 111 1693,09/03/2022,111,,1,FFT Why?,All good Thank You ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1696 - Q3,NEAS,NEAS 111 1696,09/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Nothing ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1700 - Q2,NEAS,NEAS 111 1700,09/03/2022,111,,1,How could we improve?,Straight forward and helped as much as they could ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1704 - Q1,NEAS,NEAS 111 1704,11/03/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1707 - Q3,NEAS,NEAS 111 1707,16/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1711 - Q2,NEAS,NEAS 111 1711,18/03/2022,111,,1,How could we improve?,Due to the advice given I received the right treatment. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1715 - Q1,NEAS,NEAS 111 1715,18/03/2022,111,,2,FFT Why?,Don’t think 111 are to blame the GP should see more people to free 111 up for emergency ,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1718 - Q3,NEAS,NEAS 111 1718,18/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Very helpful, respectful and polite staff. The questions asked by the computer were a little over the top.",,3.0,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1722 - Q2,NEAS,NEAS 111 1722,18/03/2022,111,,2,How could we improve?,It took half an hour before I spoke to someone in,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1726 - Q1,NEAS,NEAS 111 1726,19/03/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1729 - Q3,NEAS,NEAS 111 1729,25/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Good informative information. ,,2.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1733 - Q2,NEAS,NEAS 111 1733,25/03/2022,111,,3,How could we improve?,It was ok in my opinion ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1737 - Q1,NEAS,NEAS 111 1737,25/03/2022,111,,1,FFT Why?,Nothing very useful and saved a lot of pain anxiety ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1740 - Q3,NEAS,NEAS 111 1740,25/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","A fantastic mix of professionalism and compassion, please keep it up. It’s easy to lose that human aspect of services when everyone is so stressed and busy (understandable), but in this occasional I felt heard and understood, both the call handler and the GP who called back we’re exceptional - thank you! ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1744 - Q2,NEAS,NEAS 111 1744,29/03/2022,111,,1,How could we improve?,"Very quick service,answered straight away.",,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1748 - Q1,NEAS,NEAS 111 1748,31/03/2022,111,,7,FFT Why?,I realise now that with stroke symptoms I should have rung 999 instead.,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1751 - Q3,NEAS,NEAS 111 1751,31/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1755 - Q2,NEAS,NEAS 111 1755,31/03/2022,111,,1,How could we improve?,My answer is self evident.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1759 - Q1,NEAS,NEAS 111 1759,31/03/2022,111,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1762 - Q3,NEAS,NEAS 111 1762,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1766 - Q2,NEAS,NEAS 111 1766,31/03/2022,111,,7,How could we improve?,Waited 2 and 1/4 hours for to get advice.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1770 - Q1,NEAS,NEAS 111 1770,31/03/2022,111,,2,FFT Why?,"My last call took a long time to be answered and a long time for you to contact me. However, I realise how overloaded the system is, and I wasn’t an emergency anyway.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1773 - Q3,NEAS,NEAS 111 1773,31/03/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1777 - Q2,NEAS,NEAS 111 1777,31/03/2022,111,,1,How could we improve?,My doctor only sees patients if urgent so 111 was my other option or walk in centre so I picked 111.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1781 - Q1,NEAS,NEAS 111 1781,31/03/2022,111,,3,FFT Why?,Call back quicker.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1784 - Q3,NEAS,NEAS 111 1784,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1788 - Q2,NEAS,NEAS 111 1788,31/03/2022,111,,4,How could we improve?,"I decided to go to the local hospital, by my own choice.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1792 - Q1,NEAS,NEAS 111 1792,31/03/2022,111,,2,FFT Why?,Without more resources probably nothing - shorter waiting times would be preferred.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1795 - Q3,NEAS,NEAS 111 1795,31/03/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1799 - Q2,NEAS,NEAS 111 1799,31/03/2022,111,,1,How could we improve?,My query was passed on and answered.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1803 - Q1,NEAS,NEAS 111 1803,31/03/2022,111,,1,FFT Why?,Not really.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1806 - Q3,NEAS,NEAS 111 1806,31/03/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1810 - Q2,NEAS,NEAS 111 1810,31/03/2022,111,,1,How could we improve?,"Because my call was answered immediately, the operator was friendly. The operator made a decision to which I agreed.",,2.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1814 - Q1,NEAS,NEAS 111 1814,31/03/2022,111,,3,FFT Why?,"Have more call handlers taking the calls, the constant barrage of information about Covid is ridiculous.",,4.0,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1817 - Q3,NEAS,NEAS 111 1817,31/03/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1821 - Q2,NEAS,NEAS 111 1821,31/03/2022,111,,2,How could we improve?,Waiting time for call to be answered.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1825 - Q1,NEAS,NEAS 111 1825,04/04/2022,111,,1,FFT Why?,Under specifying of the paramedics I was given a lot more of my inhalers than I would normally take.  I wonder if I could have saved some resource if someone had talked me through doing that.  But perhaps it should only be done in the presence of a medical team.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 1828 - Q3,NEAS,NEAS 111 1828,07/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1832 - Q2,NEAS,NEAS 111 1832,07/04/2022,111,,3,How could we improve?,"My 4 month old son was having breathing difficulties and 111 suggested an emergency ambulance was needed, it took 30 minutes to get through and the ambulance was going to take up to 3 hours to arrive. ",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1836 - Q1,NEAS,NEAS 111 1836,07/04/2022,111,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1839 - Q3,NEAS,NEAS 111 1839,07/04/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The call was great they recommended a ambulance the was the paramedic who was arrogant ,,3.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1843 - Q2,NEAS,NEAS 111 1843,08/04/2022,111,,5,How could we improve?,Left me waiting for a call back with a very poorly 5 month old,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1847 - Q1,NEAS,NEAS 111 1847,08/04/2022,111,,1,FFT Why?,Nothing ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1850 - Q3,NEAS,NEAS 111 1850,08/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Reassurance from somebody that would listen, my doctors were useless well the receptionist in particular and i had been bad for a week before i contacted anyone for help.",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1854 - Q2,NEAS,NEAS 111 1854,08/04/2022,111,,1,How could we improve?,I was dealt with efficiently politely and although I was panicking she calmed me we were sent an ambulance which came really quick I honestly can't fault your service thank you ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1858 - Q1,NEAS,NEAS 111 1858,12/04/2022,111,,1,FFT Why?,Nothing,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1861 - Q3,NEAS,NEAS 111 1861,12/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1865 - Q2,NEAS,NEAS 111 1865,12/04/2022,111,,1,How could we improve?,The operator was very friendly on the phone and put me at ease when got a bit upset ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1869 - Q1,NEAS,NEAS 111 1869,12/04/2022,111,,1,FFT Why?,"Long wait on the phone. 30 minutes before anyone picked up, very unsafe if my child had been seriously unwell and I had not known the serious signs/symptoms",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1872 - Q3,NEAS,NEAS 111 1872,19/04/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","As stated earlier they passed on incorrect information that I was not diabetic when I told them I was and they even had said earlier to bring my insulin. Because it was alcohol related one of them finished my sentence for me when I said I was feeling.... and he said selfish. His colleague denied it but he did say it. I am in AA and have a sponsor, I try consistently to remain sober so I didn't appreciate that comment. Overall I have had amazing service from the NHS",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1876 - Q2,NEAS,NEAS 111 1876,19/04/2022,111,,1,How could we improve?,Clear and concise call back as promised ,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1880 - Q1,NEAS,NEAS 111 1880,19/04/2022,111,,2,FFT Why?,Nothing only what I said previously,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1883 - Q3,NEAS,NEAS 111 1883,19/04/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The member of staff was very patient as I was asking lots of questions. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1887 - Q2,NEAS,NEAS 111 1887,19/04/2022,111,,5,How could we improve?,"No listened to correctly,  waiting time too long and then told to ring a pharmacy when requesting an appointment for a 4 year old",,4.0,,,,,,,,,,1.0,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1891 - Q1,NEAS,NEAS 111 1891,22/04/2022,111,,1,FFT Why?,I was kept holding on the telephone an acceptable length of time although I understand that at certain times this wait is fairly lengthy due to number of calls on the service.  Waiting times I'm sure are kept to the minimum but if anything could be done to improve this it would be very gratefully received.,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1894 - Q3,NEAS,NEAS 111 1894,23/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1898 - Q2,NEAS,NEAS 111 1898,24/04/2022,111,,1,How could we improve?,Checked everything and gave good advice.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1902 - Q1,NEAS,NEAS 111 1902,26/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1905 - Q3,NEAS,NEAS 111 1905,26/04/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1909 - Q2,NEAS,NEAS 111 1909,26/04/2022,111,,1,How could we improve?,Answered quite quickly and all info understood ,,2.0,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1913 - Q1,NEAS,NEAS 111 1913,27/04/2022,111,,5,FFT Why?,Referred by GP. Subsequently contacted by Sunderland hospital to scan department. Following day problem resolved could have been advised [unreadable] 4 hours wait for nothing. ,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1916 - Q3,NEAS,NEAS 111 1916,27/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Dissatisfied with the length of time I waited for my call to be answered,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1920 - Q2,NEAS,NEAS 111 1920,30/04/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1924 - Q1,NEAS,NEAS 111 1924,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1927 - Q3,NEAS,NEAS 111 1927,30/04/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1931 - Q2,NEAS,NEAS 111 1931,30/04/2022,111,,3,How could we improve?,Delay in speaking to someone 1 3/4 - 2 1/5 hours wait time unacceptable.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1935 - Q1,NEAS,NEAS 111 1935,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1938 - Q3,NEAS,NEAS 111 1938,30/04/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Their ability to get me seen that day.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1942 - Q2,NEAS,NEAS 111 1942,30/04/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1946 - Q1,NEAS,NEAS 111 1946,30/04/2022,111,,1,FFT Why?,We were very satisfied.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1949 - Q3,NEAS,NEAS 111 1949,30/04/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Length of time they took to ring back.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1953 - Q2,NEAS,NEAS 111 1953,30/04/2022,111,,1,How could we improve?,Put mind at ease.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1957 - Q1,NEAS,NEAS 111 1957,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1960 - Q3,NEAS,NEAS 111 1960,30/04/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1964 - Q2,NEAS,NEAS 111 1964,30/04/2022,111,,1,How could we improve?,They were quick and helpful. Very nice to me.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1968 - Q1,NEAS,NEAS 111 1968,30/04/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1971 - Q3,NEAS,NEAS 111 1971,03/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1975 - Q2,NEAS,NEAS 111 1975,03/05/2022,111,,3,How could we improve?,They tried their hardest but didn't explain it well. ,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1979 - Q1,NEAS,NEAS 111 1979,03/05/2022,111,,1,FFT Why?,Nothing could have been any better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1982 - Q3,NEAS,NEAS 111 1982,03/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",They where just brilliant,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1986 - Q2,NEAS,NEAS 111 1986,03/05/2022,111,,1,How could we improve?,The only worry I had was a long wait for call but once doctor rang everything was very quick and everyone was very caring ,,2.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1990 - Q1,NEAS,NEAS 111 1990,03/05/2022,111,,5,FFT Why?,Send people to the correct clinic.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1993 - Q3,NEAS,NEAS 111 1993,03/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 1997 - Q2,NEAS,NEAS 111 1997,03/05/2022,111,,2,How could we improve?,"I used the service twice in two weeks. The first time I used the website and asked for a call back, after a couple of hours waiting I asked again (this was about 10pm) someone rang me back at 1.30am. Their advice was to ring in the morning and ask to be booked in for my go hub. I had to wait for someone to ring me back, only about an hour this time. The second time I used the service, I rang, rather than use the website. I had to wait about ten minutes for someone to answer, after the questions, I was booked in straight away for my doctors hub.",,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2001 - Q1,NEAS,NEAS 111 2001,03/05/2022,111,,5,FFT Why?,"Had staff that were trained in the organisation of dispensing the anti viral meds as no one knew what i was on about and I kept getting different meds. I was even told by one call taker that “the anti viral team don’t work weekends”. Firstly, there is no such team as the “anti viral team” and secondly, the meds could be dispensed over a weekend. Poor service which could make the difference between life/death/hospitalisation. What is point of having these meds available for patients like me, if the service doesn’t recognise the importance of the dispensing of them being time critical, and training call taker staff to have actual knowledge of the scheme! I was left in tears several times out of sheer frustration at a time when I was really poorly, had very little energy & had difficulty talking/out of breath.",,5.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2004 - Q3,NEAS,NEAS 111 2004,07/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2008 - Q2,NEAS,NEAS 111 2008,09/05/2022,111,,1,How could we improve?,Always arrived out of times. Polite and helpful. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2012 - Q1,NEAS,NEAS 111 2012,10/05/2022,111,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2015 - Q3,NEAS,NEAS 111 2015,10/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Prompt response, polite and friendly service, problem solved ",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2019 - Q2,NEAS,NEAS 111 2019,10/05/2022,111,,1,How could we improve?,I found the lady l spoke to very helpful and patient with me. she gave me reassurance that l could get help anytime.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2023 - Q1,NEAS,NEAS 111 2023,10/05/2022,111,,5,FFT Why?,Answer calls in an acceptable time frame (under 5 mins as a max).Inform your call handlers that they should be polite.,,4.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2026 - Q3,NEAS,NEAS 111 2026,16/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was extremely satisfied with the service I received,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2034 - Q1,NEAS,NEAS 111 2034,17/05/2022,111,,1,FFT Why?,Nothing ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2037 - Q3,NEAS,NEAS 111 2037,17/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The doctors attitude to my problem was not compassinate,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2041 - Q2,NEAS,NEAS 111 2041,17/05/2022,111,,4,How could we improve?,I went online as when I telephoned it stated it would be quicker to go online. Online stated they would respond in 6 hours. 11 hours later when they did respond I was told to ring at 07.00 the next morning when they weren't so busy to book an appointment with a doctor. But I could have just gone to a walk in service anyway.,,4.0,,,,,,,,,,,,,1.0,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2045 - Q1,NEAS,NEAS 111 2045,24/05/2022,111,,2,FFT Why?,"Probably nothing, as staffing is constrained by budgets.",,4.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2048 - Q3,NEAS,NEAS 111 2048,24/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Spoke to doctor ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2052 - Q2,NEAS,NEAS 111 2052,25/05/2022,111,,4,How could we improve?,"After wife phoned 111 she was informed that there was a waiting time of 8 to 10 hours and i told her to hang up after hearing this comment. After 1 hour 30 mins we received a return call from the ambulance service nurse on duty and after talking to me she said that an ambulance was on its way and would be with me in about 20 mins, they arrived and checked me out and I was taken to Sunderland General Hospital where my blood pressure was registered above 200!",,4.0,,,,,,,,,,,,,1.0,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2056 - Q1,NEAS,NEAS 111 2056,27/05/2022,111,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2059 - Q3,NEAS,NEAS 111 2059,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2063 - Q2,NEAS,NEAS 111 2063,31/05/2022,111,,1,How could we improve?,I was very satisfied she was very helpful and got an appointment with urgent care within an hour.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2067 - Q1,NEAS,NEAS 111 2067,31/05/2022,111,,2,FFT Why?,Decrease waiting time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2070 - Q3,NEAS,NEAS 111 2070,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very good contacting my GP as could not get appointment let down by surgery as had to chase up medication ordered by 111.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2074 - Q2,NEAS,NEAS 111 2074,31/05/2022,111,,4,How could we improve?,Told to call back after waiting 50 minutes for call to be answered.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2081 - Q3,NEAS,NEAS 111 2081,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2085 - Q2,NEAS,NEAS 111 2085,31/05/2022,111,,2,How could we improve?,Tended not to listen. Kept repeating same question.,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2089 - Q1,NEAS,NEAS 111 2089,31/05/2022,111,,3,FFT Why?,Cut out the recorded messages and go straight to an operator.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2092 - Q3,NEAS,NEAS 111 2092,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2096 - Q2,NEAS,NEAS 111 2096,31/05/2022,111,,1,How could we improve?,Staff very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2100 - Q1,NEAS,NEAS 111 2100,31/05/2022,111,,1,FFT Why?,Nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2103 - Q3,NEAS,NEAS 111 2103,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2107 - Q2,NEAS,NEAS 111 2107,31/05/2022,111,,1,How could we improve?,"Staff so professional, approaching and reassuring.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2111 - Q1,NEAS,NEAS 111 2111,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2114 - Q3,NEAS,NEAS 111 2114,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Call handler was understanding and could hear the difficulty I was having and reacted quickly.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2118 - Q2,NEAS,NEAS 111 2118,31/05/2022,111,,1,How could we improve?,It’s true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2122 - Q1,NEAS,NEAS 111 2122,31/05/2022,111,,2,FFT Why?,Perhaps more staff would make waiting time shorter to receive a response.,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2125 - Q3,NEAS,NEAS 111 2125,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Questions did not seem relevant to my problem though may be necessary to check not critical.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2129 - Q2,NEAS,NEAS 111 2129,31/05/2022,111,,1,How could we improve?,It was handled quickly and efficiently.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2133 - Q1,NEAS,NEAS 111 2133,31/05/2022,111,,2,FFT Why?,Not sure.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2136 - Q3,NEAS,NEAS 111 2136,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Waiting time for phone to be answered was awful. 40 minutes is too long.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2140 - Q2,NEAS,NEAS 111 2140,31/05/2022,111,,1,How could we improve?,I was not sure if I could have a break in thumb/wrist.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2144 - Q1,NEAS,NEAS 111 2144,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2147 - Q3,NEAS,NEAS 111 2147,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Speed of response was good.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2151 - Q2,NEAS,NEAS 111 2151,31/05/2022,111,,2,How could we improve?,I thought they were over precautious sending me to A&E. I explained my persistent painful headache was after a lumber puncture. A&E said it can last 2 weeks which 111 should have known. It had been 4 days.,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2155 - Q1,NEAS,NEAS 111 2155,31/05/2022,111,,1,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2158 - Q3,NEAS,NEAS 111 2158,31/05/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","That once through to someone, they listened to my answers.",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2162 - Q2,NEAS,NEAS 111 2162,31/05/2022,111,,1,How could we improve?,Quick straight forward help and answer and explanations.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2166 - Q1,NEAS,NEAS 111 2166,31/05/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2169 - Q3,NEAS,NEAS 111 2169,31/05/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2173 - Q2,NEAS,NEAS 111 2173,31/05/2022,111,,1,How could we improve?,The person who answered was very professional and had empathy. He got me into hospital as soon as he could.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2177 - Q1,NEAS,NEAS 111 2177,31/05/2022,111,,2,FFT Why?,Better response times and realising most people ringing through the night are usually elderly and do not have computer.,,4.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2180 - Q3,NEAS,NEAS 111 2180,31/05/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Having to travel 15 miles to Bishop Auckland for a relatively minor matter.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2184 - Q2,NEAS,NEAS 111 2184,31/05/2022,111,,1,How could we improve?,My problem was resolved very quick and satisfactory.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2188 - Q1,NEAS,NEAS 111 2188,31/05/2022,111,,1,FFT Why?,Just continue with same professionalism.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2191 - Q3,NEAS,NEAS 111 2191,31/05/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2195 - Q2,NEAS,NEAS 111 2195,31/05/2022,111,,3,How could we improve?,Came properly and took me Durham hospital. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2199 - Q1,NEAS,NEAS 111 2199,31/05/2022,111,,1,FFT Why?,More people answering the phones,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2202 - Q3,NEAS,NEAS 111 2202,01/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2206 - Q2,NEAS,NEAS 111 2206,07/06/2022,111,,4,How could we improve?,Took a long time to get through to speak to someone. The operator was nice but obviously reading from prepared standard questions.,,3.0,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2210 - Q1,NEAS,NEAS 111 2210,07/06/2022,111,,1,FFT Why?,Possibly answer the phone quicker ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2213 - Q3,NEAS,NEAS 111 2213,07/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2217 - Q2,NEAS,NEAS 111 2217,09/06/2022,111,,1,How could we improve?,"No waiting ,very helpful advisor ten out of ten",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2221 - Q1,NEAS,NEAS 111 2221,14/06/2022,111,,1,FFT Why?,On my part nothing I don’t think ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2224 - Q3,NEAS,NEAS 111 2224,14/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Very satisfied with the help of the agent,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2228 - Q2,NEAS,NEAS 111 2228,14/06/2022,111,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2232 - Q1,NEAS,NEAS 111 2232,14/06/2022,111,,1,FFT Why?,All good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2235 - Q3,NEAS,NEAS 111 2235,14/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2239 - Q2,NEAS,NEAS 111 2239,21/06/2022,111,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2243 - Q1,NEAS,NEAS 111 2243,21/06/2022,111,,1,FFT Why?,Nothing. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2246 - Q3,NEAS,NEAS 111 2246,21/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Call handler was very reassuring and friendly. I was upset when I called but she treated me with sympathy and patience. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2250 - Q2,NEAS,NEAS 111 2250,22/06/2022,111,,3,How could we improve?,w,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2254 - Q1,NEAS,NEAS 111 2254,27/06/2022,111,,1,FFT Why?,Wait times to get through to somebody ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2257 - Q3,NEAS,NEAS 111 2257,29/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I did get a call off blaydon health center saying my son had a fracture but the QE said he didn’t. Was a bit confusing but not complaining that it wasn’t fractured. Was a nightmare to ring up to find out what we needed to do next think I got put threw to 6 difo people.,,4.0,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2261 - Q2,NEAS,NEAS 111 2261,30/06/2022,111,,1,How could we improve?,Because the person on the other end of phone took time listening and help me with me having hearing problem. I would use them again.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2265 - Q1,NEAS,NEAS 111 2265,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2268 - Q3,NEAS,NEAS 111 2268,30/06/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2272 - Q2,NEAS,NEAS 111 2272,30/06/2022,111,,3,How could we improve?,It took too long.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2276 - Q1,NEAS,NEAS 111 2276,30/06/2022,111,,2,FFT Why?,Hire more staff.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2279 - Q3,NEAS,NEAS 111 2279,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",First  time I'd used the service was directed to by GP surgery who were closing. Found outcome exactly as I'd hoped.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2283 - Q2,NEAS,NEAS 111 2283,30/06/2022,111,,3,How could we improve?,Anxious. A very short talk I felt better after talking to the nurse. Palpitations.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2287 - Q1,NEAS,NEAS 111 2287,30/06/2022,111,,1,FFT Why?,Nothing. First class service!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2290 - Q3,NEAS,NEAS 111 2290,30/06/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2294 - Q2,NEAS,NEAS 111 2294,30/06/2022,111,,1,How could we improve?,"The person was very kind, and I had a person plan within 1 hour.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2298 - Q1,NEAS,NEAS 111 2298,30/06/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2301 - Q3,NEAS,NEAS 111 2301,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Doctor was perfect. Understood and solved my problem quickly. Excellent Doctor.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2305 - Q2,NEAS,NEAS 111 2305,30/06/2022,111,,1,How could we improve?,Very charming and punctual.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2309 - Q1,NEAS,NEAS 111 2309,30/06/2022,111,,2,FFT Why?,A better time frame for return call but it was fine.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2312 - Q3,NEAS,NEAS 111 2312,30/06/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2316 - Q2,NEAS,NEAS 111 2316,30/06/2022,111,,1,How could we improve?,I asked for help and you gave it.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2320 - Q1,NEAS,NEAS 111 2320,30/06/2022,111,,2,FFT Why?,Employ more staff.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2323 - Q3,NEAS,NEAS 111 2323,30/06/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",It was completely useless. I had to drive myself to hospital with a suspected PE because the ambulance didn’t come and there were no taxis available. Better to have called 999 myself.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2327 - Q2,NEAS,NEAS 111 2327,06/07/2022,111,,1,How could we improve?,Got help very quickly. Appointment made at local hospital for an hour later.,,1.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2331 - Q1,NEAS,NEAS 111 2331,06/07/2022,111,,3,FFT Why?,Not referred me to a Pharmacist. They are not Doctors.How can a diagnosis be given over the telephone?,,4.0,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2334 - Q3,NEAS,NEAS 111 2334,06/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2338 - Q2,NEAS,NEAS 111 2338,06/07/2022,111,,1,How could we improve?,The man I spoke to was very helpful,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2342 - Q1,NEAS,NEAS 111 2342,11/07/2022,111,,1,FFT Why?,"Your staff from the first contact on the phone, the nurse and the paramedics were amazingSo 100%",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2345 - Q3,NEAS,NEAS 111 2345,12/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2349 - Q2,NEAS,NEAS 111 2349,12/07/2022,111,,1,How could we improve?,An appointment was made for me. I felt listened to.,,2.0,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2353 - Q1,NEAS,NEAS 111 2353,12/07/2022,111,,5,FFT Why?,If we had been given an appointment with dental hospital that would have been great,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2356 - Q3,NEAS,NEAS 111 2356,13/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2360 - Q2,NEAS,NEAS 111 2360,19/07/2022,111,,5,How could we improve?,Was unable to actually book an appointment at dental hospital through 111,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2364 - Q1,NEAS,NEAS 111 2364,19/07/2022,111,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2367 - Q3,NEAS,NEAS 111 2367,19/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The operator seemed knowledgeable and used that to give me pertinent advice to care for my child for this illness and in future. He was calm and managed the call efficiently. ,,2.0,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2371 - Q2,NEAS,NEAS 111 2371,19/07/2022,111,,1,How could we improve?,The out come posive however could have been streamlined 4 people involved before outcome achieved ,,3.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2375 - Q1,NEAS,NEAS 111 2375,23/07/2022,111,,1,FFT Why?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2378 - Q3,NEAS,NEAS 111 2378,23/07/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Nothing at all.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2382 - Q2,NEAS,NEAS 111 2382,25/07/2022,111,,1,How could we improve?,the young lady was efficient and asked all the right questions. She has a very plesant manner over the phone which helped.,,1.0,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2386 - Q1,NEAS,NEAS 111 2386,27/07/2022,111,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2393 - Q2,NEAS,NEAS 111 2393,27/07/2022,111,,1,How could we improve?,My call was dealt with quickly and efficiently and my health issue was resolved the same day. ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2397 - Q1,NEAS,NEAS 111 2397,27/07/2022,111,,1,FFT Why?,Everything was taken into account.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2400 - Q3,NEAS,NEAS 111 2400,27/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",#stay alive ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2404 - Q2,NEAS,NEAS 111 2404,27/07/2022,111,,1,How could we improve?,Person I spoke to was very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2408 - Q1,NEAS,NEAS 111 2408,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2411 - Q3,NEAS,NEAS 111 2411,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Call back very helpful and treated well.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2415 - Q2,NEAS,NEAS 111 2415,31/07/2022,111,,1,How could we improve?,Put my mind at rest.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2419 - Q1,NEAS,NEAS 111 2419,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2422 - Q3,NEAS,NEAS 111 2422,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2426 - Q2,NEAS,NEAS 111 2426,31/07/2022,111,,5,How could we improve?,Staff on the phone unaware of local services available.,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2430 - Q1,NEAS,NEAS 111 2430,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2433 - Q3,NEAS,NEAS 111 2433,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",It worked!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2437 - Q2,NEAS,NEAS 111 2437,31/07/2022,111,,2,How could we improve?,Advice given by human being was accurate and timely.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2441 - Q1,NEAS,NEAS 111 2441,31/07/2022,111,,5,FFT Why?,Keep passing you onto someone else.,,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2444 - Q3,NEAS,NEAS 111 2444,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",All went as advised.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2448 - Q2,NEAS,NEAS 111 2448,31/07/2022,111,,1,How could we improve?,The lady I spoke to was a very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2452 - Q1,NEAS,NEAS 111 2452,31/07/2022,111,,2,FFT Why?,The initial triage was laboured and largely irrelevant. Didn’t take account of my difficulty answering same questions,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2455 - Q3,NEAS,NEAS 111 2455,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Everything was fine all as expected.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2459 - Q2,NEAS,NEAS 111 2459,31/07/2022,111,,5,How could we improve?,We had to wait for an ambulance from 10.30 pm at night until 7.30 am next morning. My husband was on the sofa all night unable to move.,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2463 - Q1,NEAS,NEAS 111 2463,31/07/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2466 - Q3,NEAS,NEAS 111 2466,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2470 - Q2,NEAS,NEAS 111 2470,31/07/2022,111,,1,How could we improve?,Phone assessment clearly asked and directed to the correct location needed.,,2.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2474 - Q1,NEAS,NEAS 111 2474,31/07/2022,111,,2,FFT Why?,None.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2477 - Q3,NEAS,NEAS 111 2477,31/07/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Prompt attendance by ambulance crew.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2481 - Q2,NEAS,NEAS 111 2481,02/08/2022,111,,1,How could we improve?,Pleasant member of staff who gave me sound advice to follow. I was also given an appointment at the hospital and received the care that I needed. ,,2.0,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2485 - Q1,NEAS,NEAS 111 2485,02/08/2022,111,,1,FFT Why?,The wait time for someone to answer the call. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2488 - Q3,NEAS,NEAS 111 2488,02/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2492 - Q2,NEAS,NEAS 111 2492,02/08/2022,111,,5,How could we improve?,Got no help at all,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 2496 - Q1,NEAS,NEAS 111 2496,02/08/2022,111,,1,FFT Why?,Nothing,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2499 - Q3,NEAS,NEAS 111 2499,06/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",All of it was great nothing was wrong ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2503 - Q2,NEAS,NEAS 111 2503,09/08/2022,111,,1,How could we improve?,Professionally and quickly gave me the direction of treatment and alo booked it,,2.0,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2507 - Q1,NEAS,NEAS 111 2507,09/08/2022,111,,5,FFT Why?,Be more helpful or explain things better,,4.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2510 - Q3,NEAS,NEAS 111 2510,09/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Excellent service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2514 - Q2,NEAS,NEAS 111 2514,09/08/2022,111,,1,How could we improve?,Everyone I spoke to was super helpful and rang back when they weren't able to get an appointment at my doctor's either and let me know what to do next. Bad situation with the doctors but 111 were extremely helpful and professional.,,3.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2518 - Q1,NEAS,NEAS 111 2518,16/08/2022,111,,2,FFT Why?,Quicker call back,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2521 - Q3,NEAS,NEAS 111 2521,16/08/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The call operators were friendly.The call back time from health care provider was too late and missed. If I knew the extent of the time scale I may have looked for an alternative to be seen and get my pain under control.,,4.0,,,,1.0,,,,,,,,,1.0,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2525 - Q2,NEAS,NEAS 111 2525,16/08/2022,111,,2,How could we improve?,Waited quite a long time for someone to answer the phone,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2529 - Q1,NEAS,NEAS 111 2529,16/08/2022,111,,1,FFT Why?,Nothing ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2532 - Q3,NEAS,NEAS 111 2532,16/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2536 - Q2,NEAS,NEAS 111 2536,16/08/2022,111,,2,How could we improve?,"It was good. It was fairly quick, but I had to listen to a lot of words coming out of the computer and that part took too long before i got connected to a human ",,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2540 - Q1,NEAS,NEAS 111 2540,24/08/2022,111,,4,FFT Why?,Answer the phone call a lot quicker ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2543 - Q3,NEAS,NEAS 111 2543,24/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2547 - Q2,NEAS,NEAS 111 2547,24/08/2022,111,,3,How could we improve?,I understand the seriousness of strokes or heart attacks but I was wanting advice about dizziness and vomiting- and really didn’t get any answers or advice ,,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2551 - Q1,NEAS,NEAS 111 2551,24/08/2022,111,,1,FFT Why?,Given doctors appt at night. ,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2554 - Q3,NEAS,NEAS 111 2554,24/08/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2558 - Q2,NEAS,NEAS 111 2558,30/08/2022,111,,1,How could we improve?,The man I spoke to was confident and spoke nicely to me and I realised how serious blood clots were and with his encouragement I went to hospital ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2562 - Q1,NEAS,NEAS 111 2562,30/08/2022,111,,1,FFT Why?,Nothing everything was perfect ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2565 - Q3,NEAS,NEAS 111 2565,30/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2569 - Q2,NEAS,NEAS 111 2569,30/08/2022,111,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2573 - Q1,NEAS,NEAS 111 2573,31/08/2022,111,,4,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2576 - Q3,NEAS,NEAS 111 2576,31/08/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",A phone call was the practical solution but I was under the impression my dad was to receive a visit (see above).,,4.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2580 - Q2,NEAS,NEAS 111 2580,31/08/2022,111,,2,How could we improve?,Care staff of the home where I stayed phoned for me. Ambulance service were polite on arrival.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2584 - Q1,NEAS,NEAS 111 2584,31/08/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2587 - Q3,NEAS,NEAS 111 2587,31/08/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2591 - Q2,NEAS,NEAS 111 2591,31/08/2022,111,,2,How could we improve?,Brilliant paramedics. Took too long to get here. Need more staff.,,3.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2595 - Q1,NEAS,NEAS 111 2595,31/08/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2598 - Q3,NEAS,NEAS 111 2598,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",The quickness to receive care.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2602 - Q2,NEAS,NEAS 111 2602,31/08/2022,111,,1,How could we improve?,Well looked after by ambulance crew.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2606 - Q1,NEAS,NEAS 111 2606,31/08/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2609 - Q3,NEAS,NEAS 111 2609,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",All very satisfactory.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2613 - Q2,NEAS,NEAS 111 2613,31/08/2022,111,,2,How could we improve?,I was sent to wrong A&E should of gone to.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2617 - Q1,NEAS,NEAS 111 2617,31/08/2022,111,,1,FFT Why?,Waiting for phone call to be answered could have been quicker.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2620 - Q3,NEAS,NEAS 111 2620,31/08/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Was not dissatisfied with anything at all. Everybody very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2624 - Q2,NEAS,NEAS 111 2624,31/08/2022,111,,1,How could we improve?,Because they put me first.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2628 - Q1,NEAS,NEAS 111 2628,31/08/2022,111,,1,FFT Why?,Having to keep choosing telephone options to get to an operator was a bit trying.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2631 - Q3,NEAS,NEAS 111 2631,07/09/2022,111,,3,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2635 - Q2,NEAS,NEAS 111 2635,07/09/2022,111,,5,How could we improve?,I rang severalDentists to have a tooth looked at as I couldn't get registered They told me to ring 111 that was no help at all they said to go to the dental hospital I had to be referred by a dentist S I haven't one that was no good !! I rang a CV private dentist and got in by paying which was fine But 111 was no help at all !!! ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2639 - Q1,NEAS,NEAS 111 2639,07/09/2022,111,,5,FFT Why?,I can’t fault the service ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 2642 - Q3,NEAS,NEAS 111 2642,07/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",I was able to stay at work and got the appropriate treatment and advice over the phone. Much better use of my time.  If I’d had to go to an appointment I would have had to take 2 hrs off work. ,,2.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2646 - Q2,NEAS,NEAS 111 2646,10/09/2022,111,,1,How could we improve?,"A third party called 111 as I had fallen in the street and was partially concussed, I have Alzheimer's and I was attended to very quickly.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2650 - Q1,NEAS,NEAS 111 2650,14/09/2022,111,,2,FFT Why?,Have more phone operators,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2653 - Q3,NEAS,NEAS 111 2653,14/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2657 - Q2,NEAS,NEAS 111 2657,14/09/2022,111,,1,How could we improve?,The person I spoke to was knowledgeable and helpful. She was able to direct me to the right resource to help me. ,,2.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2661 - Q1,NEAS,NEAS 111 2661,14/09/2022,111,,5,FFT Why?,Waiting time was ridiculous waiting in corridors 15:00 didn't get a bed till 3 a.m. the next morning something needs to be done,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2664 - Q3,NEAS,NEAS 111 2664,14/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",They booked ahead for me at a&e so I was expected,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2668 - Q2,NEAS,NEAS 111 2668,21/09/2022,111,,1,How could we improve?,"Helpful, calming, prompt service",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2672 - Q1,NEAS,NEAS 111 2672,21/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2675 - Q3,NEAS,NEAS 111 2675,21/09/2022,111,,4,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2679 - Q2,NEAS,NEAS 111 2679,21/09/2022,111,,1,How could we improve?,"Very thorough with questions, and quick to get me into urgent care. ",,2.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2683 - Q1,NEAS,NEAS 111 2683,21/09/2022,111,,1,FFT Why?,nothinhg,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2686 - Q3,NEAS,NEAS 111 2686,28/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2690 - Q2,NEAS,NEAS 111 2690,28/09/2022,111,,1,How could we improve?,Good advice pleasant manner ,,2.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2694 - Q1,NEAS,NEAS 111 2694,28/09/2022,111,,1,FFT Why?,Nothing really she listened to everything I said and gave me advice about where to go and made me an appointment ,,3.0,,,,,,,,,,1.0,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2697 - Q3,NEAS,NEAS 111 2697,28/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Satisfied with the way my situation was dealt with. Local facility found and the appointment made on my behalf.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2701 - Q2,NEAS,NEAS 111 2701,28/09/2022,111,,1,How could we improve?,I was spoken too by a really nice lady who put my mind at rest .. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2705 - Q1,NEAS,NEAS 111 2705,28/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2708 - Q3,NEAS,NEAS 111 2708,29/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2712 - Q2,NEAS,NEAS 111 2712,30/09/2022,111,,1,How could we improve?,I was spoken to quickly and advice was clear and specific.,,2.0,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2716 - Q1,NEAS,NEAS 111 2716,30/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2719 - Q3,NEAS,NEAS 111 2719,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",They go over all your details and make you feel they are totally with you.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2723 - Q2,NEAS,NEAS 111 2723,30/09/2022,111,,1,How could we improve?,Everything quickly sorted.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2727 - Q1,NEAS,NEAS 111 2727,30/09/2022,111,,4,FFT Why?,"The referral to a pharmacy the next day, with whom I'd had no previous contact - proved unable to contact. Help was more urgently needed not days later.",,4.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2730 - Q3,NEAS,NEAS 111 2730,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",A kind and courteous person who did her best to get me a telephone appointment with a doctor.,,2.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2734 - Q2,NEAS,NEAS 111 2734,30/09/2022,111,,1,How could we improve?,There was no hesitation and was directed to the right department.,,2.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2738 - Q1,NEAS,NEAS 111 2738,30/09/2022,111,,3,FFT Why?,"I was in severe pain with teeth, just told to go to my dentist after the weekend. No emergency dentist help.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2745 - Q2,NEAS,NEAS 111 2745,30/09/2022,111,,2,How could we improve?,There was a problem at N.Tees who said they were unaware of my call to 111.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2749 - Q1,NEAS,NEAS 111 2749,30/09/2022,111,,1,FFT Why?,In our case nothing.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2752 - Q3,NEAS,NEAS 111 2752,30/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2756 - Q2,NEAS,NEAS 111 2756,30/09/2022,111,,5,How could we improve?,I was sent to the wrong shop 3 times!! The first one didn’t even have a pharmacy.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2760 - Q1,NEAS,NEAS 111 2760,30/09/2022,111,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2763 - Q3,NEAS,NEAS 111 2763,30/09/2022,111,,2,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Only the lack of privacy later.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NEAS 111 2767 - Q2,NEAS,NEAS 111 2767,30/09/2022,111,,1,How could we improve?,The person asked all the right question and listened to my answers.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2771 - Q1,NEAS,NEAS 111 2771,30/09/2022,111,,1,FFT Why?,"Nothing, I can think of.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2774 - Q3,NEAS,NEAS 111 2774,30/09/2022,111,,1,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with",Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS 111 2778 - Q2,NEAS,NEAS 111 2778,30/09/2022,111,,1,How could we improve?,Got all my answers.,,2.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2183 - Q1,NEAS,NEAS S&C 2183,03/10/2021,See and Convey,,1,FFT Why?,To encourage and appreciate the work of great heroes who saved my mum’s life.  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2191 - Q2,NEAS,NEAS S&C 2191,03/10/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2200 - Q1,NEAS,NEAS S&C 2200,03/10/2021,See and Convey,,1,FFT Why?,The medics were very reassuring as my husband is non verbal because of a very significant stroke they made us both feel safe and in very good hands. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2208 - Q2,NEAS,NEAS S&C 2208,03/10/2021,See and Convey,,1,How could we improve?,Answered the phone sooner,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2217 - Q1,NEAS,NEAS S&C 2217,03/10/2021,See and Convey,,4,FFT Why?,"The operator refused to accept that I was unable to speak because they heard me making noise while I was semi conscious in the background while my husband made the call. Despite my husband stating several times that I was unable to answer the questions and providing the relevant answers they refused to accept the situation as explained to them by my husband. In the end my husband hung up in order order speak to a second operator, who still struggled to grasp the facts as explained ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2225 - Q2,NEAS,NEAS S&C 2225,03/10/2021,See and Convey,,1,How could we improve?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2234 - Q1,NEAS,NEAS S&C 2234,03/10/2021,See and Convey,,1,FFT Why?,They were all helpful and made me feel at ease ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2242 - Q2,NEAS,NEAS S&C 2242,03/10/2021,See and Convey,,2,How could we improve?,Just wish they could have got to us earlier,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2251 - Q1,NEAS,NEAS S&C 2251,03/10/2021,See and Convey,,1,FFT Why?,Simply the best ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2259 - Q2,NEAS,NEAS S&C 2259,08/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2268 - Q1,NEAS,NEAS S&C 2268,08/10/2021,See and Convey,,1,FFT Why?,❤️,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2276 - Q2,NEAS,NEAS S&C 2276,08/10/2021,See and Convey,,1,How could we improve?,Nothing at all ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2285 - Q1,NEAS,NEAS S&C 2285,08/10/2021,See and Convey,,1,FFT Why?,Both paramedics were amazing and empathetic throughout. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2293 - Q2,NEAS,NEAS S&C 2293,08/10/2021,See and Convey,,1,How could we improve?,Non that I can think of,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2302 - Q1,NEAS,NEAS S&C 2302,08/10/2021,See and Convey,,2,FFT Why?,Would have been full staff amazing but response time to long understand why and was told how long on 999 call,,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2310 - Q2,NEAS,NEAS S&C 2310,08/10/2021,See and Convey,,2,How could we improve?,Under the circumstances nothing could have been done better ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2319 - Q1,NEAS,NEAS S&C 2319,08/10/2021,See and Convey,,2,FFT Why?,Everything was very good apart from arrival time but we understand why,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2327 - Q2,NEAS,NEAS S&C 2327,08/10/2021,See and Convey,,1,How could we improve?,Cannot think of anything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2336 - Q1,NEAS,NEAS S&C 2336,08/10/2021,See and Convey,,2,FFT Why?,Was told could wait 1.30 hours and was for my baby ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2344 - Q2,NEAS,NEAS S&C 2344,09/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2353 - Q1,NEAS,NEAS S&C 2353,17/10/2021,See and Convey,,2,FFT Why?,Although we waiting over 2.5 hours (which we understand was because of current operating conditions) the phone operator and paramedics who attended were very good at getting and relating information. Patient was attended to and transported to hospital and was seen and released from hospital  next day. ,,3.0,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2361 - Q2,NEAS,NEAS S&C 2361,17/10/2021,See and Convey,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2370 - Q1,NEAS,NEAS S&C 2370,17/10/2021,See and Convey,,1,FFT Why?,I was attended tovery quickly ans professionally ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2378 - Q2,NEAS,NEAS S&C 2378,17/10/2021,See and Convey,,1,How could we improve?,"More ambulances, more paramedics, quicker response.",,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2387 - Q1,NEAS,NEAS S&C 2387,17/10/2021,See and Convey,,3,FFT Why?,The ambulance arrived 6 hours after the call. The original calm was not a 999 call   The dispatcher decided to send an emergency ambulance. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2395 - Q2,NEAS,NEAS S&C 2395,17/10/2021,See and Convey,,1,How could we improve?,Nothing everything was good,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2404 - Q1,NEAS,NEAS S&C 2404,17/10/2021,See and Convey,,1,FFT Why?,They were very good and helpful explaining what they were doing and going to do,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2412 - Q2,NEAS,NEAS S&C 2412,17/10/2021,See and Convey,,1,How could we improve?,Good job ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2421 - Q1,NEAS,NEAS S&C 2421,18/10/2021,See and Convey,,1,FFT Why?,"Called 999 after husband who has some mobility problems fell into shower and I was unable to get him out.From start to finish excellent , caring service.Outstanding professionalism and fairly swift response.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2429 - Q2,NEAS,NEAS S&C 2429,28/10/2021,See and Convey,,3,How could we improve?,Respect the patient ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS S&C 2446 - Q2,NEAS,NEAS S&C 2446,31/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2455 - Q1,NEAS,NEAS S&C 2455,31/10/2021,See and Convey,,1,FFT Why?,The paramedics who came following my TIA were very helpful and efficient and eased my concerns a lot.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2463 - Q2,NEAS,NEAS S&C 2463,31/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2472 - Q1,NEAS,NEAS S&C 2472,31/10/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2480 - Q2,NEAS,NEAS S&C 2480,31/10/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2489 - Q1,NEAS,NEAS S&C 2489,01/11/2021,See and Convey,,2,FFT Why?,Fabulous medics made my daughter feel at ease and very professional ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2497 - Q2,NEAS,NEAS S&C 2497,01/11/2021,See and Convey,,1,How could we improve?,You could not do anything better,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2506 - Q1,NEAS,NEAS S&C 2506,01/11/2021,See and Convey,,1,FFT Why?,The medics could not have been anymore helpful  they were amazing thank you.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2514 - Q2,NEAS,NEAS S&C 2514,01/11/2021,See and Convey,,1,How could we improve?,N/a,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2523 - Q1,NEAS,NEAS S&C 2523,01/11/2021,See and Convey,,1,FFT Why?,"Every paramedic and ancillary medics I’ve come into contact have been so lovely, caring and shown compassion and understanding. I’ve been treated with respect and been believed every time. ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2531 - Q2,NEAS,NEAS S&C 2531,01/11/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2540 - Q1,NEAS,NEAS S&C 2540,01/11/2021,See and Convey,,1,FFT Why?,Paramedics were very good and understanding ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2548 - Q2,NEAS,NEAS S&C 2548,01/11/2021,See and Convey,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2557 - Q1,NEAS,NEAS S&C 2557,01/11/2021,See and Convey,,1,FFT Why?,Very patient and careing,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2565 - Q2,NEAS,NEAS S&C 2565,01/11/2021,See and Convey,,2,How could we improve?,Ensure all relevant facts are passed to NHS staff especially when patient by themselves and contact made immediately with patient when they have no one else with them.,,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2574 - Q1,NEAS,NEAS S&C 2574,04/11/2021,See and Convey,,1,FFT Why?,"As a user of the service due to my SVT, I am always extremely grateful for the fabulous help and support I receive when I have an ‘episode’, they are worth their weight in gold! ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2582 - Q2,NEAS,NEAS S&C 2582,07/11/2021,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2591 - Q1,NEAS,NEAS S&C 2591,09/11/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2599 - Q2,NEAS,NEAS S&C 2599,09/11/2021,See and Convey,,1,How could we improve?,"You couldn’t have done anything better everyone were kind, patient & professional. There’s no doubt the team that day saved my husbands life ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2608 - Q1,NEAS,NEAS S&C 2608,09/11/2021,See and Convey,,2,FFT Why?,The 999 guy was good and as helpful as possible even though low priority and a five hour wait.  Ambulance crew were excellent,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2616 - Q2,NEAS,NEAS S&C 2616,09/11/2021,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2625 - Q1,NEAS,NEAS S&C 2625,09/11/2021,See and Convey,,2,FFT Why?,Very good service from the ambulance crew but the was a delay in arriving. Obviously there is a shortage of Ambulances and this should be addressed. Other than that really can't fault the service. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2633 - Q2,NEAS,NEAS S&C 2633,09/11/2021,See and Convey,,1,How could we improve?,Waiting times. Had to wait over 2 hours for my daughter who had low oxygen levels and life threatening asthma,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2642 - Q1,NEAS,NEAS S&C 2642,09/11/2021,See and Convey,,1,FFT Why?,They were spot on.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2650 - Q2,NEAS,NEAS S&C 2650,09/11/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2659 - Q1,NEAS,NEAS S&C 2659,09/11/2021,See and Convey,,1,FFT Why?,"Timely arrival. Crew were thorough, reassuring and calming in manner towards my son. ",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2667 - Q2,NEAS,NEAS S&C 2667,09/11/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2676 - Q1,NEAS,NEAS S&C 2676,24/11/2021,See and Convey,,1,FFT Why?,"The paramedics who arrived at our house were incredible- polite, personable, made us feel at ease and provided the best care we could’ve hoped for. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2684 - Q2,NEAS,NEAS S&C 2684,29/11/2021,See and Convey,,1,How could we improve?,Really satisfied,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2693 - Q1,NEAS,NEAS S&C 2693,30/11/2021,See and Convey,,2,FFT Why?,They were very pleasant and made me comfortable.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2701 - Q2,NEAS,NEAS S&C 2701,30/11/2021,See and Convey,,1,How could we improve?,Faster arrival.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2710 - Q1,NEAS,NEAS S&C 2710,30/11/2021,See and Convey,,2,FFT Why?,Capable paramedics.,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2718 - Q2,NEAS,NEAS S&C 2718,30/11/2021,See and Convey,,1,How could we improve?,Everything was spot on.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2727 - Q1,NEAS,NEAS S&C 2727,30/11/2021,See and Convey,,2,FFT Why?,We couldn't get an ambulance to help us we had to driver ourselves there ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2735 - Q2,NEAS,NEAS S&C 2735,03/12/2021,See and Convey,,1,How could we improve?,Arrived quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2744 - Q1,NEAS,NEAS S&C 2744,09/12/2021,See and Convey,,4,FFT Why?,Time taken five hours first time patient made their own way to hospital on the second incident.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2752 - Q2,NEAS,NEAS S&C 2752,09/12/2021,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2761 - Q1,NEAS,NEAS S&C 2761,09/12/2021,See and Convey,,1,FFT Why?,Helpful and friendly crew. Made my mam feel OK about calling ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2769 - Q2,NEAS,NEAS S&C 2769,09/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2778 - Q1,NEAS,NEAS S&C 2778,09/12/2021,See and Convey,,4,FFT Why?,"Waited almost 4 hours for an ambulance for my elderly mother who had breathing difficulties. When the ambulance needed to take her to hospital the paramedics needed to call ahead to the hospital but didn’t have the telephone numbers and no service on their mobiles, I had to look up the numbers for them",,4.0,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2786 - Q2,NEAS,NEAS S&C 2786,09/12/2021,See and Convey,,1,How could we improve?,I have no idea!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2795 - Q1,NEAS,NEAS S&C 2795,09/12/2021,See and Convey,,4,FFT Why?,The wait time I think I waited 4-6 hours in total in absolute agony. The staff that came were amazing but the wait time and pain was so bad I have PTSD from previous trauma too so this added to that unfortunately ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2803 - Q2,NEAS,NEAS S&C 2803,09/12/2021,See and Convey,,3,How could we improve?,Come sooner,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2812 - Q1,NEAS,NEAS S&C 2812,09/12/2021,See and Convey,,4,FFT Why?,Staff were great but response was slow,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2820 - Q2,NEAS,NEAS S&C 2820,09/12/2021,See and Convey,,1,How could we improve?,Call time was over 7 mins on hold to 999. Which is understandable at this moment,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2829 - Q1,NEAS,NEAS S&C 2829,09/12/2021,See and Convey,,4,FFT Why?,"I was sent a rapid response practitioner, sadly her attitude made me feel like I was a time waster.She assessed me and completely missed the fact I was having a PE!Tachycardia, SOB, worsens on exertion and chest discomfort. ",,4.0,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2837 - Q2,NEAS,NEAS S&C 2837,09/12/2021,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2846 - Q1,NEAS,NEAS S&C 2846,09/12/2021,See and Convey,,5,FFT Why?,Wouldn't use the ambulance the way the treated us very bad ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS S&C 2854 - Q2,NEAS,NEAS S&C 2854,09/12/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2863 - Q1,NEAS,NEAS S&C 2863,09/12/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2871 - Q2,NEAS,NEAS S&C 2871,10/12/2021,See and Convey,,2,How could we improve?,Waiting time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2880 - Q1,NEAS,NEAS S&C 2880,10/12/2021,See and Convey,,1,FFT Why?,From start to finish they were caring gentle informative and warm and friendly,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2888 - Q2,NEAS,NEAS S&C 2888,10/12/2021,See and Convey,,1,How could we improve?,It did take a while for the ambulance to arrive but I appreciate how busy you all are but I couldn't fault the paramedics,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2897 - Q1,NEAS,NEAS S&C 2897,10/12/2021,See and Convey,,1,FFT Why?,Very quick and helpful ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2905 - Q2,NEAS,NEAS S&C 2905,10/12/2021,See and Convey,,5,How could we improve?,Quicker and provided some sort of update for reassurance,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2914 - Q1,NEAS,NEAS S&C 2914,10/12/2021,See and Convey,,1,FFT Why?,Compassionate care given,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2922 - Q2,NEAS,NEAS S&C 2922,10/12/2021,See and Convey,,1,How could we improve?,Response times only,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2931 - Q1,NEAS,NEAS S&C 2931,10/12/2021,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2939 - Q2,NEAS,NEAS S&C 2939,10/12/2021,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2948 - Q1,NEAS,NEAS S&C 2948,10/12/2021,See and Convey,,1,FFT Why?,My daughter rang for her 2yr old son after first ringing  111 and getting no reply due to high demand. The paramedics arrived within 10mins of the 999 call the service was excellent  and the paramedics  had my grandson to hospital  in under 20 mins. Absolute hero's well under paid in my opinion  👏 ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2956 - Q2,NEAS,NEAS S&C 2956,10/12/2021,See and Convey,,2,How could we improve?,I was in hold for a long time before I then rang on another phone where I could say it was my second call I was on hold far too long ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2965 - Q1,NEAS,NEAS S&C 2965,10/12/2021,See and Convey,,3,FFT Why?,Waited 7 1/2 hours for ambulance ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2973 - Q2,NEAS,NEAS S&C 2973,10/12/2021,See and Convey,,1,How could we improve?,"My only issue with this service is that patients will be taken to the closet hospital. We have had issues with Durham, we wanted to take my grandfather to the RVI as we have faith in that hospital. I feel that this should be looked into as it as it should be patient choice. Considering the RVI is only an extra 10 minutes. This does put our family off to call for an ambulance for fear we would end up at Durham. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2982 - Q1,NEAS,NEAS S&C 2982,10/12/2021,See and Convey,,1,FFT Why?,"Supportive, proffesional, very nice. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2990 - Q2,NEAS,NEAS S&C 2990,10/12/2021,See and Convey,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 2999 - Q1,NEAS,NEAS S&C 2999,10/12/2021,See and Convey,,1,FFT Why?,"I rang to be told 1 hour, my daughter (45) all of a sudden her breathing was worse, shaking & changing colour. I rang again the paramedic arrived then  ambulance, very quick & calmed us both down. My daughter was very poorly & if it wasn’t for the paramedics I would of lost her. Thank you all ",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3007 - Q2,NEAS,NEAS S&C 3007,14/12/2021,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3016 - Q1,NEAS,NEAS S&C 3016,22/12/2021,See and Convey,,1,FFT Why?,Excellent all round. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3024 - Q2,NEAS,NEAS S&C 3024,30/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3033 - Q1,NEAS,NEAS S&C 3033,31/12/2021,See and Convey,,1,FFT Why?,"Enthusiasm generated by the ""crew"", so reassuring.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3041 - Q2,NEAS,NEAS S&C 3041,31/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3050 - Q1,NEAS,NEAS S&C 3050,31/12/2021,See and Convey,,3,FFT Why?,"Emergency caller good. Wait time for ambulance, a disgrace - amb/crew (amazing).",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3058 - Q2,NEAS,NEAS S&C 3058,31/12/2021,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3067 - Q1,NEAS,NEAS S&C 3067,31/12/2021,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3075 - Q2,NEAS,NEAS S&C 3075,31/12/2021,See and Convey,,1,How could we improve?,Nothing. Just waited over 3 hours for ambulance.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3084 - Q1,NEAS,NEAS S&C 3084,05/01/2022,See and Convey,,1,FFT Why?,the staff,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3092 - Q2,NEAS,NEAS S&C 3092,14/01/2022,See and Convey,,2,How could we improve?,only by having more ambulances and crews so they have less of an area to cover which in turn should speed up the response times,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3101 - Q1,NEAS,NEAS S&C 3101,18/01/2022,See and Convey,,2,FFT Why?,Came quite quick and went down a lot of routes to solve the problem ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3109 - Q2,NEAS,NEAS S&C 3109,18/01/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3118 - Q1,NEAS,NEAS S&C 3118,18/01/2022,See and Convey,,1,FFT Why?,They where great with us,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3126 - Q2,NEAS,NEAS S&C 3126,18/01/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3135 - Q1,NEAS,NEAS S&C 3135,18/01/2022,See and Convey,,1,FFT Why?,Put my mind at ease knowing there were on the way .turn up really quick ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3143 - Q2,NEAS,NEAS S&C 3143,18/01/2022,See and Convey,,1,How could we improve?,Yes ridiculous how long u had to wait for ambulance ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3152 - Q1,NEAS,NEAS S&C 3152,18/01/2022,See and Convey,,1,FFT Why?,"The level of service and care displayed by all the paramedics that helped my mam when she broke her leg after a fall was outstanding.During a very anxious time they were simply brilliant,they assessed a difficult situation  and worked out what was needed in a calm highly professional manner.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3160 - Q2,NEAS,NEAS S&C 3160,18/01/2022,See and Convey,,1,How could we improve?,For the nature of my wife condition the response time was excellent.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3169 - Q1,NEAS,NEAS S&C 3169,18/01/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3177 - Q2,NEAS,NEAS S&C 3177,18/01/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3186 - Q1,NEAS,NEAS S&C 3186,22/01/2022,See and Convey,,1,FFT Why?,My wife stop breathing ,,5.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3194 - Q2,NEAS,NEAS S&C 3194,27/01/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3203 - Q1,NEAS,NEAS S&C 3203,28/01/2022,See and Convey,,1,FFT Why?,The NHS 999 Service’s’s have never let me down up to now ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS S&C 3211 - Q2,NEAS,NEAS S&C 3211,28/01/2022,See and Convey,,1,How could we improve?,This situation was handled brilliant there is nothing I could think of at all. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3220 - Q1,NEAS,NEAS S&C 3220,28/01/2022,See and Convey,,1,FFT Why?,Excellent Friendly and professional,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3228 - Q2,NEAS,NEAS S&C 3228,28/01/2022,See and Convey,,1,How could we improve?,Nothing to be honest..everything was 100%,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3237 - Q1,NEAS,NEAS S&C 3237,28/01/2022,See and Convey,,1,FFT Why?,"The person on the phone was very good, calm and reassuring even though I was in a lot of pain and frightened. The ambulance arrived quicker than predicted and the crew were brilliant. The also reassured me and helped with my immediate situation and followed up by taking my to the emergency unit for assessment. Both the crew were really good and I cannot commend or thank them enough",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3245 - Q2,NEAS,NEAS S&C 3245,28/01/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3254 - Q1,NEAS,NEAS S&C 3254,28/01/2022,See and Convey,,1,FFT Why?,Extremely swift and calm under pressure which was reassuring. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3262 - Q2,NEAS,NEAS S&C 3262,28/01/2022,See and Convey,,1,How could we improve?,This was my first ambulance trip and was able to walk unaided. I did find travelling in the ambulance made me feel nauseous however but obviously  could not be helped,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3271 - Q1,NEAS,NEAS S&C 3271,30/01/2022,See and Convey,,1,FFT Why?,Ambulance arrived promptly with two outstanding paramedics who were both brilliant ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3279 - Q2,NEAS,NEAS S&C 3279,31/01/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3288 - Q1,NEAS,NEAS S&C 3288,31/01/2022,See and Convey,,1,FFT Why?,"The ambulance personnel were professional, courteous and very considerate. Everything was explained and we felt safe with the care we received.",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3296 - Q2,NEAS,NEAS S&C 3296,31/01/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3305 - Q1,NEAS,NEAS S&C 3305,31/01/2022,See and Convey,,1,FFT Why?,They were very helpful and understanding.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3313 - Q2,NEAS,NEAS S&C 3313,31/01/2022,See and Convey,,3,How could we improve?,It took a long time but you kept us well informed.,,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3322 - Q1,NEAS,NEAS S&C 3322,31/01/2022,See and Convey,,1,FFT Why?,"They were very good, when I needed them at the time.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3330 - Q2,NEAS,NEAS S&C 3330,02/02/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3339 - Q1,NEAS,NEAS S&C 3339,10/02/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3347 - Q2,NEAS,NEAS S&C 3347,10/02/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3356 - Q1,NEAS,NEAS S&C 3356,10/02/2022,See and Convey,,4,FFT Why?,I was in pain with a kidney infection and was told to get a taxi to the RVI I told them I could barely move and they said they said to get one anyway. I said I would go in the end then was told I couldn’t get public transport due to me having sweats (covid symptom). They said they would send ambulance within 2 hours. 2 hours later they rang to tell me to get a taxi in which I refused. Rude  on the phone too. I was told i couldn’t take anyone to a&e but i went in and loads of people had family ,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 3364 - Q2,NEAS,NEAS S&C 3364,10/02/2022,See and Convey,,1,How could we improve?,Improve the suspension on the vehicle. I was in a lot of pain; the journey only made it feel worse. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3373 - Q1,NEAS,NEAS S&C 3373,10/02/2022,See and Convey,,1,FFT Why?,They were friendly ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3381 - Q2,NEAS,NEAS S&C 3381,10/02/2022,See and Convey,,1,How could we improve?,Hard to think of anything . Ambulance came on time and paramedics very thorough and kind ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3390 - Q1,NEAS,NEAS S&C 3390,10/02/2022,See and Convey,,1,FFT Why?,Very promt 2 Very knowledgable and politeyoung men,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3398 - Q2,NEAS,NEAS S&C 3398,10/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3407 - Q1,NEAS,NEAS S&C 3407,10/02/2022,See and Convey,,1,FFT Why?,The quickness to respond and identify my condition. ,,2.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3415 - Q2,NEAS,NEAS S&C 3415,12/02/2022,See and Convey,,5,How could we improve?,"This was an emergency event that had potential life changing implications if left too long. I am well aware of the huge pressure that the NHS is under at the moment and this is no reflection on ‘coal face workers’ at all. The incident happened in relatively close proximity to three hospitals and the fire brigade were in attendance almost for the full duration of this incident. They were at least able to raise me onto a spinal board and provide a survival blanket,oxygen etc but no pain relief capability. If Entinox had been available it may of been possible for them to move me if not to hospital then a place of safety. It is nearing 8 weeks since the accident, wounds etc have healed and I am hoping full function of my toes may return in due course but reflection of this event, which happens regularly does. not fill me with confidence in your triage system.",,5.0,,,,,,,,,,,,,,,,,1.0,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3424 - Q1,NEAS,NEAS S&C 3424,18/02/2022,See and Convey,,1,FFT Why?,Answered promptly very professional and arrived relatively quickly,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3432 - Q2,NEAS,NEAS S&C 3432,18/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3441 - Q1,NEAS,NEAS S&C 3441,18/02/2022,See and Convey,,1,FFT Why?,Very efficient & professional ,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3449 - Q2,NEAS,NEAS S&C 3449,18/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3458 - Q1,NEAS,NEAS S&C 3458,18/02/2022,See and Convey,,1,FFT Why?,They are good,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3466 - Q2,NEAS,NEAS S&C 3466,18/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3475 - Q1,NEAS,NEAS S&C 3475,18/02/2022,See and Convey,,1,FFT Why?,"Got to me earlier than expected, staff were first class and overall 10/10",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3483 - Q2,NEAS,NEAS S&C 3483,18/02/2022,See and Convey,,1,How could we improve?,Can't think of anything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3492 - Q1,NEAS,NEAS S&C 3492,18/02/2022,See and Convey,,1,FFT Why?,The guys who came were very nice and kind looked after me when i thought things were going bad,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3500 - Q2,NEAS,NEAS S&C 3500,18/02/2022,See and Convey,,1,How could we improve?,nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3509 - Q1,NEAS,NEAS S&C 3509,18/02/2022,See and Convey,,1,FFT Why?,Their came on time,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3517 - Q2,NEAS,NEAS S&C 3517,18/02/2022,See and Convey,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3526 - Q1,NEAS,NEAS S&C 3526,24/02/2022,See and Convey,,1,FFT Why?,"Arrived very quickly,  really appreciated the crew's friendly helpful professionalism and their skills dealing with an anxious patient. Transferred to hospital promptly and left the patient feeling as happy and comfortable as possible given the circumstances.  Excellent care. ",,1.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3534 - Q2,NEAS,NEAS S&C 3534,28/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3543 - Q1,NEAS,NEAS S&C 3543,28/02/2022,See and Convey,,1,FFT Why?,"My husband called as I was in a lot of pain, he had to apologised to your staff  as he was very stressed, but they were so kind and helpful.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3551 - Q2,NEAS,NEAS S&C 3551,28/02/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3560 - Q1,NEAS,NEAS S&C 3560,28/02/2022,See and Convey,,1,FFT Why?,Because staff behaves consistently.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3568 - Q2,NEAS,NEAS S&C 3568,04/03/2022,See and Convey,,1,How could we improve?,Cant think of anything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3577 - Q1,NEAS,NEAS S&C 3577,08/03/2022,See and Convey,,1,FFT Why?,The ambulance and the amazing paramedic have saved my life. The operator was very helpful and calm on the phone. He stayed with my husband until the ambulance arrived. The ambulance was here in a few minutes from the call. The paramedics were super professional. They treated me and my family with dignity and extreme kindness. They were reassuring and caring. They acted quickly and effectively to help me in the moment and then to transfer me safely to the hospital. I can’t thank them enough. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3585 - Q2,NEAS,NEAS S&C 3585,08/03/2022,See and Convey,,2,How could we improve?,"The NEAS ambulance staff who attended on 7th feb 2022 were fab, really kind and caring towards the family and situation. They showed compassion and understanding, explained everything, what was just protocol and why. Explained why they needed to take him in to hospital, apologised that I couldn’t go with him but gave me an approx time to call the hospital for an update. They were amazing and I felt reassured that my husband was in good hands.The contracted out ambulance staff who attended on 23rd feb 2022 were abrupt and appeared reluctant to help. Some more patient care and communication with the patient, explaining why they wanted him to move when in severe pain and struggling to breathe and how they believed it would help him would have been better received rather than my husband struggling to utter the words “help me” and two staff just standing watching him. They seemed very uneasy when a family member showed up who was actually NEAS staff. They did not interfere with the ambulance staff but did try to get them to take my husbands medication to which they refused, which surprised my family member given the medication. They said it was just a panic attack, despite having a temperature and being deathly white in colour. Thankfully he got better care in the hospital. ",,4.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS S&C 3594 - Q1,NEAS,NEAS S&C 3594,08/03/2022,See and Convey,,1,FFT Why?,Very professional And put your mind at ease that they are there to help,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3602 - Q2,NEAS,NEAS S&C 3602,08/03/2022,See and Convey,,3,How could we improve?,Been quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3611 - Q1,NEAS,NEAS S&C 3611,08/03/2022,See and Convey,,1,FFT Why?,The assistance i received was excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3619 - Q2,NEAS,NEAS S&C 3619,08/03/2022,See and Convey,,2,How could we improve?,nothing at all ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3628 - Q1,NEAS,NEAS S&C 3628,08/03/2022,See and Convey,,1,FFT Why?,They listened and kept me informed of everything that they did.,,2.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3636 - Q2,NEAS,NEAS S&C 3636,08/03/2022,See and Convey,,1,How could we improve?,Nothing the service was great,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3645 - Q1,NEAS,NEAS S&C 3645,08/03/2022,See and Convey,,1,FFT Why?,Quick response and so helpful ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3653 - Q2,NEAS,NEAS S&C 3653,09/03/2022,See and Convey,,1,How could we improve?,Fine as it is but depending on crew's so may vary,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS S&C 3662 - Q1,NEAS,NEAS S&C 3662,09/03/2022,See and Convey,,1,FFT Why?,Suspected stroke,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3670 - Q2,NEAS,NEAS S&C 3670,09/03/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3679 - Q1,NEAS,NEAS S&C 3679,09/03/2022,See and Convey,,1,FFT Why?,Excellent efficient caring team very understanding,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3687 - Q2,NEAS,NEAS S&C 3687,09/03/2022,See and Convey,,2,How could we improve?,Call handler could have taken the situation more seriously,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3696 - Q1,NEAS,NEAS S&C 3696,09/03/2022,See and Convey,,1,FFT Why?,Excellent service from a very overworked force ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3704 - Q2,NEAS,NEAS S&C 3704,09/03/2022,See and Convey,,1,How could we improve?,In the circumstances I cannot think of any improvements ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3713 - Q1,NEAS,NEAS S&C 3713,09/03/2022,See and Convey,,1,FFT Why?,"Very professional, I understand strain on service but crew came within time frame",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3721 - Q2,NEAS,NEAS S&C 3721,09/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3730 - Q1,NEAS,NEAS S&C 3730,14/03/2022,See and Convey,,5,FFT Why?,I admit I'm alcohol dependent. Its a disease but they made me feel like a 2nd class citizen. There's no need. I'm a human being.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3738 - Q2,NEAS,NEAS S&C 3738,18/03/2022,See and Convey,,1,How could we improve?,Not a thing  so so helpful put your mind at ease when you see them x,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3747 - Q1,NEAS,NEAS S&C 3747,18/03/2022,See and Convey,,1,FFT Why?,Arrived in just under 5minutes ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3755 - Q2,NEAS,NEAS S&C 3755,18/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3764 - Q1,NEAS,NEAS S&C 3764,18/03/2022,See and Convey,,3,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3772 - Q2,NEAS,NEAS S&C 3772,18/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3781 - Q1,NEAS,NEAS S&C 3781,18/03/2022,See and Convey,,1,FFT Why?,Very efficient and caring toward my mother . Kept her calm through her bad experience. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3789 - Q2,NEAS,NEAS S&C 3789,18/03/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3798 - Q1,NEAS,NEAS S&C 3798,18/03/2022,See and Convey,,1,FFT Why?, Very happy with the care and advicetheygave me  also the support  when was feeling very distressed ,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3806 - Q2,NEAS,NEAS S&C 3806,20/03/2022,See and Convey,,1,How could we improve?,nothing to say that could have improved service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3815 - Q1,NEAS,NEAS S&C 3815,25/03/2022,See and Convey,,1,FFT Why?,Efficient & on time professional crew ,,1.0,,1.0,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3823 - Q2,NEAS,NEAS S&C 3823,25/03/2022,See and Convey,,1,How could we improve?,I don'think    I could have ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3832 - Q1,NEAS,NEAS S&C 3832,25/03/2022,See and Convey,,1,FFT Why?,Prompt service. ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3840 - Q2,NEAS,NEAS S&C 3840,25/03/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3849 - Q1,NEAS,NEAS S&C 3849,25/03/2022,See and Convey,,2,FFT Why?,The response time was shocking but the paramedics were lovely and Did an amazing job,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3857 - Q2,NEAS,NEAS S&C 3857,25/03/2022,See and Convey,,1,How could we improve?,Everything was amazing thank you ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3866 - Q1,NEAS,NEAS S&C 3866,25/03/2022,See and Convey,,1,FFT Why?,Quick and helpful. ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3874 - Q2,NEAS,NEAS S&C 3874,25/03/2022,See and Convey,,1,How could we improve?,Arrived earlier,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3883 - Q1,NEAS,NEAS S&C 3883,31/03/2022,See and Convey,,1,FFT Why?,The ambulance crew were very kind and thoughtful to me.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3891 - Q2,NEAS,NEAS S&C 3891,31/03/2022,See and Convey,,1,How could we improve?,I was and is happy with the responses I received from the ambulance service. I don’t have any complaints at all. Thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3900 - Q1,NEAS,NEAS S&C 3900,31/03/2022,See and Convey,,1,FFT Why?,Good response.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3908 - Q2,NEAS,NEAS S&C 3908,31/03/2022,See and Convey,,1,How could we improve?,The treatment that they did for my husband was first class they could not do any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3917 - Q1,NEAS,NEAS S&C 3917,31/03/2022,See and Convey,,2,FFT Why?,The crew were wonderful and very supportive - but the time lag when you are in very severe pain is very hard to cope with. Above and beyond they were brilliant.,,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3925 - Q2,NEAS,NEAS S&C 3925,31/03/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 3934 - Q1,NEAS,NEAS S&C 3934,07/04/2022,See and Convey,,1,FFT Why?,Looked after me good thank you to them both. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3942 - Q2,NEAS,NEAS S&C 3942,07/04/2022,See and Convey,,5,How could we improve?,"Listened.  My husband had severe bladder spasms he was Deafblind with Alstrom Syndrome, severe dilated cardiomyopathy and bowel cancer and a bladder and urethra infection.   Did he not deserve help and attention?  I did get cross as I indicated to call handlers if he had been a drunk or a druggie he would have had medical help long before this.  I had to insist to final paramedic call handler that his condition may have been terminal but at that moment in time there had been no indication either to myself or professional medical team involved in his care to make us believe he was dying that day.  Even if he had been he was in severe pain they could hear him and felt they treat him worse than an animal leaving it so long before they agreed to send an ambulance.  I believe I made the first call between 7-8 and the ambulance wasn’t despatched u til after midnight.  If i had been able to move him I would have put him in car and taken there by myself.  I actually received this text today whilst sitting with the registrar registering his death.  I will always believe this delay and the trauma he suffered weakened him so much he died earlier than he may have done otherwise.  I will also always be haunted by the fact everyone seemed  to work  from a script and there was no scope for clinical judgement or common sense or actually humanity",,5.0,,,,,,,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3951 - Q1,NEAS,NEAS S&C 3951,07/04/2022,See and Convey,,1,FFT Why?,They were very good and caring,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3959 - Q2,NEAS,NEAS S&C 3959,07/04/2022,See and Convey,,1,How could we improve?,The only thing was the waiting time for the ambulance to arrive it was a code red call he struggling to breathe and as time went on it was getting worse luckily they did get him into hospital in time as the following day he had a massive asthma attack which lead to a cardiac arrest but the fantastic staff on ward 6 at Durham university hospital saved his life ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3968 - Q1,NEAS,NEAS S&C 3968,07/04/2022,See and Convey,,1,FFT Why?,Very fast response. Pleasant ambulance staff. ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3976 - Q2,NEAS,NEAS S&C 3976,07/04/2022,See and Convey,,1,How could we improve?,"Not a thing, they were brilliant.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3985 - Q1,NEAS,NEAS S&C 3985,07/04/2022,See and Convey,,2,FFT Why?,Just the wait I'd like,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3993 - Q2,NEAS,NEAS S&C 3993,07/04/2022,See and Convey,,1,How could we improve?,"Nothing. Only thing i would mention and i know its not the ambulance service fault,but when you call 999 and to be told it could be 2 hours before the crew can get to you is very scary ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4002 - Q1,NEAS,NEAS S&C 4002,08/04/2022,See and Convey,,1,FFT Why?,"Very fast, lovely and friendly, gave good advice, didn't rush me, gave me reassurance. ",,1.0,,,,1.0,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4010 - Q2,NEAS,NEAS S&C 4010,08/04/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4019 - Q1,NEAS,NEAS S&C 4019,08/04/2022,See and Convey,,1,FFT Why?,"I phoned 999 and the 3 services,  police ambulance and fire engine were all dispatched very quickly and were on scene in about 10 mins,the operator I spoke to kept me talking and took all details of the collision as soon as the services arrived on scene they quickly had leverything under control.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4027 - Q2,NEAS,NEAS S&C 4027,08/04/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4036 - Q1,NEAS,NEAS S&C 4036,08/04/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4044 - Q2,NEAS,NEAS S&C 4044,08/04/2022,See and Convey,,1,How could we improve?,Happy in general,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4053 - Q1,NEAS,NEAS S&C 4053,08/04/2022,See and Convey,,3,FFT Why?,one paramedic was brilliant the other not so much and took 2 hours for an ambulance for a 9 month old ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0
+NEAS S&C 4061 - Q2,NEAS,NEAS S&C 4061,08/04/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4070 - Q1,NEAS,NEAS S&C 4070,08/04/2022,See and Convey,,1,FFT Why?,Very quick response  and very calm approach to my mother who had just experienced a period of unconscoiusness,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4078 - Q2,NEAS,NEAS S&C 4078,08/04/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4087 - Q1,NEAS,NEAS S&C 4087,12/04/2022,See and Convey,,1,FFT Why?,Excellent staff,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4095 - Q2,NEAS,NEAS S&C 4095,12/04/2022,See and Convey,,1,How could we improve?,Nothing at all ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4104 - Q1,NEAS,NEAS S&C 4104,12/04/2022,See and Convey,,1,FFT Why?,Thoroughly professional and caring,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4112 - Q2,NEAS,NEAS S&C 4112,12/04/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4121 - Q1,NEAS,NEAS S&C 4121,12/04/2022,See and Convey,,1,FFT Why?,From dailing 999 to getting to A and E FIRST rate,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4129 - Q2,NEAS,NEAS S&C 4129,12/04/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4138 - Q1,NEAS,NEAS S&C 4138,12/04/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4146 - Q2,NEAS,NEAS S&C 4146,12/04/2022,See and Convey,,5,How could we improve?,Rang back with I the specific time ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4155 - Q1,NEAS,NEAS S&C 4155,12/04/2022,See and Convey,,1,FFT Why?,Very efficient ,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4163 - Q2,NEAS,NEAS S&C 4163,12/04/2022,See and Convey,,3,How could we improve?,"It is understandable the amount of pressure the service is put under, more call handlers possibly but this is obviously difficult ",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4172 - Q1,NEAS,NEAS S&C 4172,16/04/2022,See and Convey,,1,FFT Why?,Was told could be up to 1 hour 30 mins arrived less than 30 minutes,,3.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4180 - Q2,NEAS,NEAS S&C 4180,19/04/2022,See and Convey,,2,How could we improve?,Not really ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4189 - Q1,NEAS,NEAS S&C 4189,19/04/2022,See and Convey,,2,FFT Why?,Paramedics were very good and careful BUT did not have patients health data at hand.Telephone 999 service was poor - like talking to an inflexible computer. Unable to adjust to the ‘must ask the questions as written down’ top down directive when dealing with a relative supporting a deaf 90 year old suffering from delirium. Plus the end of call list of do’s and don’ts was information overload more suited to a follow-up text. Clearly 999 staff have no front line knowledge or experience.,,4.0,,,,1.0,,,,1.0,,,,1.0,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4197 - Q2,NEAS,NEAS S&C 4197,19/04/2022,See and Convey,,2,How could we improve?,The time from first contact then being handed to a second contact seemed to be very slow and the wait for ambulance arrival was far to long ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4206 - Q1,NEAS,NEAS S&C 4206,19/04/2022,See and Convey,,1,FFT Why?,Excellent listened to what I said tried to calm us down etc ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4214 - Q2,NEAS,NEAS S&C 4214,19/04/2022,See and Convey,,5,How could we improve?,Get to the patient quicker ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4223 - Q1,NEAS,NEAS S&C 4223,19/04/2022,See and Convey,,2,FFT Why?,The first crew that came basically just got him ready to go hospital the second lady that came actually took the time to sit there and access him over a period of time and got to wat was wrong ,,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4231 - Q2,NEAS,NEAS S&C 4231,19/04/2022,See and Convey,,1,How could we improve?,There was nothing that could have been done better the paramedics did everything really well and were very nice ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4240 - Q1,NEAS,NEAS S&C 4240,19/04/2022,See and Convey,,2,FFT Why?,"The paramedic and trainee paramedic we’re fine, however the driver actually managed to crash the ambulance whilst I was in it.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4248 - Q2,NEAS,NEAS S&C 4248,19/04/2022,See and Convey,,1,How could we improve?,All good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4257 - Q1,NEAS,NEAS S&C 4257,23/04/2022,See and Convey,,1,FFT Why?,The two men and I lady we’re helpful and caring with getting me up off the floor in the house and Into the ambulance ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4265 - Q2,NEAS,NEAS S&C 4265,26/04/2022,See and Convey,,2,How could we improve?,There was a 2 hour wait on the ambulance corridor when my daughter had to wait separately. No-one offered food or drink and I had nothing from 4:30a.m till 4:30p.m. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NEAS S&C 4274 - Q1,NEAS,NEAS S&C 4274,26/04/2022,See and Convey,,1,FFT Why?,"Courteous, kind and reassuring ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4282 - Q2,NEAS,NEAS S&C 4282,26/04/2022,See and Convey,,1,How could we improve?,I can't think how they could have done better. That's my experience anyway.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4291 - Q1,NEAS,NEAS S&C 4291,26/04/2022,See and Convey,,1,FFT Why?,"Three paramedics attended, one a trainee and they were all truest amazing. Calm. Professional and supportive",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4299 - Q2,NEAS,NEAS S&C 4299,26/04/2022,See and Convey,,1,How could we improve?,Waiting time of about one hour felt a long time though I appreciate the service is under pressure ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4308 - Q1,NEAS,NEAS S&C 4308,26/04/2022,See and Convey,,2,FFT Why?,It took 4hrs to come but the team was excellent when they got to my house and at the hospital ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4316 - Q2,NEAS,NEAS S&C 4316,26/04/2022,See and Convey,,1,How could we improve?,No,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4325 - Q1,NEAS,NEAS S&C 4325,26/04/2022,See and Convey,,1,FFT Why?,Arrived and dealt with matters as would be hoped for. Treated situation with care and compassion.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4333 - Q2,NEAS,NEAS S&C 4333,26/04/2022,See and Convey,,1,How could we improve?,Nothing for me excellent experience ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4342 - Q1,NEAS,NEAS S&C 4342,26/04/2022,See and Convey,,1,FFT Why?,"Because the call handler was very professional and the paramedics arrived in good time, dealt with the patient quickly and calmly, kept us informed of what they were doing and got the patient to hospital quickly ",,2.0,,,,1.0,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4350 - Q2,NEAS,NEAS S&C 4350,26/04/2022,See and Convey,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4359 - Q1,NEAS,NEAS S&C 4359,30/04/2022,See and Convey,,1,FFT Why?,The kindness dignity and respect my father was treated well from your ambulance service.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4367 - Q2,NEAS,NEAS S&C 4367,02/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4376 - Q1,NEAS,NEAS S&C 4376,03/05/2022,See and Convey,,1,FFT Why?,Amazing staff ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4384 - Q2,NEAS,NEAS S&C 4384,03/05/2022,See and Convey,,1,How could we improve?,I would have liked to have gone in ambulance but was unable re covid restrictions,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 4393 - Q1,NEAS,NEAS S&C 4393,03/05/2022,See and Convey,,2,FFT Why?,Arrived within 10 mins,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4401 - Q2,NEAS,NEAS S&C 4401,03/05/2022,See and Convey,,1,How could we improve?,"Magic wand?Only joking,They were superb!!",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4410 - Q1,NEAS,NEAS S&C 4410,03/05/2022,See and Convey,,5,FFT Why?,My 92 year old mother in law broke her hip and had to wait over 6 hours in agony for an ambulance ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4418 - Q2,NEAS,NEAS S&C 4418,03/05/2022,See and Convey,,2,How could we improve?,Ambulance could have been less bumpy but know there’s nothing you can do about that ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4427 - Q1,NEAS,NEAS S&C 4427,03/05/2022,See and Convey,,1,FFT Why?,Staff were friendly very thorough and very knowledgeable ,,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4435 - Q2,NEAS,NEAS S&C 4435,03/05/2022,See and Convey,,1,How could we improve?,Nothing it was excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4444 - Q1,NEAS,NEAS S&C 4444,03/05/2022,See and Convey,,1,FFT Why?,"I phone an ambulance for my mother who was having a bad diabetic hypo and had fallen over. The ambulance arrived in good time. The male and female crew were absolutely brilliant, very thorough with checks and explained everything to me and my mother when she came around. Both crew are an asset to your service ",,2.0,,,,,,,,1.0,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4452 - Q2,NEAS,NEAS S&C 4452,03/05/2022,See and Convey,,2,How could we improve?,Been more flexible with how I was trying to describe the amount of blood there was.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4461 - Q1,NEAS,NEAS S&C 4461,05/05/2022,See and Convey,,1,FFT Why?,Response time was very fast and level of care was excellent. ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4469 - Q2,NEAS,NEAS S&C 4469,10/05/2022,See and Convey,,1,How could we improve?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4478 - Q1,NEAS,NEAS S&C 4478,10/05/2022,See and Convey,,1,FFT Why?,My call was answered quickly and an ambulance was with me within 15 minutes. The attending paramedics were nothing but kind and extremely professional. As was my treatment in A&E.  It isn’t the first time I have needed emergency care and it is always 100%. ,,1.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4486 - Q2,NEAS,NEAS S&C 4486,10/05/2022,See and Convey,,1,How could we improve?,Nothing at all ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4495 - Q1,NEAS,NEAS S&C 4495,10/05/2022,See and Convey,,1,FFT Why?,"Very kind, helpful,and calming ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4503 - Q2,NEAS,NEAS S&C 4503,10/05/2022,See and Convey,,2,How could we improve?,Just faster response ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4512 - Q1,NEAS,NEAS S&C 4512,10/05/2022,See and Convey,,1,FFT Why?,"Very prompt, professional and courteous ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4520 - Q2,NEAS,NEAS S&C 4520,10/05/2022,See and Convey,,1,How could we improve?,Excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4529 - Q1,NEAS,NEAS S&C 4529,10/05/2022,See and Convey,,1,FFT Why?,Very prompt and helpful,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4537 - Q2,NEAS,NEAS S&C 4537,10/05/2022,See and Convey,,1,How could we improve?,Waiting almost four hours was not good.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4546 - Q1,NEAS,NEAS S&C 4546,17/05/2022,See and Convey,,1,FFT Why?,Unfortunately we have a regular need of the Ambulance service and every time they do not let us down from initial contact to my wife being put in the hands of the hospital. Can’t fault the service even when it’s under the current amount of pressure. THANK YOU ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4554 - Q2,NEAS,NEAS S&C 4554,17/05/2022,See and Convey,,1,How could we improve?,Can’t fault it,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4563 - Q1,NEAS,NEAS S&C 4563,17/05/2022,See and Convey,,2,FFT Why?,Doing a really good job despite all the pressure the service faces.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4571 - Q2,NEAS,NEAS S&C 4571,17/05/2022,See and Convey,,1,How could we improve?,Everything was exceptional. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4580 - Q1,NEAS,NEAS S&C 4580,17/05/2022,See and Convey,,1,FFT Why?,Very efficient ,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4588 - Q2,NEAS,NEAS S&C 4588,17/05/2022,See and Convey,,1,How could we improve?,A question about my father's dnar I felt was unnecessary given the circumstances and nature of my call. ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4597 - Q1,NEAS,NEAS S&C 4597,17/05/2022,See and Convey,,3,FFT Why?,I felt judged when they came ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4605 - Q2,NEAS,NEAS S&C 4605,17/05/2022,See and Convey,,1,How could we improve?,When ever I go into hospital I'm seriously I'll I mainly need reassuring the majority of your staff are kind and caring,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4614 - Q1,NEAS,NEAS S&C 4614,24/05/2022,See and Convey,,3,FFT Why?,"The call times are horrendous and dangerous, once the ambulance arrive the care is second to none, but people are dying waiting for ambulances to arrive, while in London 6 weeks ago the arrival time was 8 minutes.  Up here it’s anything between 3hours  and 9 hours",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4622 - Q2,NEAS,NEAS S&C 4622,24/05/2022,See and Convey,,2,How could we improve?,Listened to me when I said my dad could not walk Instead she forced him to get up despite him being clearly unwell and unable to lift his feet,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4631 - Q1,NEAS,NEAS S&C 4631,24/05/2022,See and Convey,,3,FFT Why?,Staff were very good and knew what they were doing. They apologised for the long delay but immediately got on with what was necessary. ,,2.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4639 - Q2,NEAS,NEAS S&C 4639,24/05/2022,See and Convey,,3,How could we improve?,Better response and wait times. Area covered too vast,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4648 - Q1,NEAS,NEAS S&C 4648,24/05/2022,See and Convey,,1,FFT Why?,Ambulance arrived pretty quickly and the paramedics were superb ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4656 - Q2,NEAS,NEAS S&C 4656,24/05/2022,See and Convey,,2,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4665 - Q1,NEAS,NEAS S&C 4665,24/05/2022,See and Convey,,1,FFT Why?,Very caring and helpful they put my mind at rest ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4673 - Q2,NEAS,NEAS S&C 4673,24/05/2022,See and Convey,,1,How could we improve?,Nothing the service could have done better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4682 - Q1,NEAS,NEAS S&C 4682,24/05/2022,See and Convey,,2,FFT Why?,Time for ambulance to arrive was too long ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4690 - Q2,NEAS,NEAS S&C 4690,24/05/2022,See and Convey,,3,How could we improve?,Arrived faster ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4699 - Q1,NEAS,NEAS S&C 4699,24/05/2022,See and Convey,,1,FFT Why?,"Very quick, caring,knowledgeable. ",,1.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4707 - Q2,NEAS,NEAS S&C 4707,25/05/2022,See and Convey,,1,How could we improve?,I had a 90 minute wait BUT given my rural location it was acceptable.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4716 - Q1,NEAS,NEAS S&C 4716,31/05/2022,See and Convey,,2,FFT Why?,Paramedics were lovely.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4724 - Q2,NEAS,NEAS S&C 4724,31/05/2022,See and Convey,,1,How could we improve?,Nothing better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4733 - Q1,NEAS,NEAS S&C 4733,31/05/2022,See and Convey,,1,FFT Why?,Caring and proficient.,,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4741 - Q2,NEAS,NEAS S&C 4741,31/05/2022,See and Convey,,1,How could we improve?,Because they could not do any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4750 - Q1,NEAS,NEAS S&C 4750,31/05/2022,See and Convey,,1,FFT Why?,"Quicker than expected, very good team, good with patient.",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4758 - Q2,NEAS,NEAS S&C 4758,31/05/2022,See and Convey,,3,How could we improve?,"Improve waiting times ambulances. I have heart condition, waiting here than 2 hours for ambulance very stressful.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4767 - Q1,NEAS,NEAS S&C 4767,31/05/2022,See and Convey,,2,FFT Why?,"It was a while before we could get through, lines were busy.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4775 - Q2,NEAS,NEAS S&C 4775,31/05/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4784 - Q1,NEAS,NEAS S&C 4784,31/05/2022,See and Convey,,1,FFT Why?,Doctor.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4792 - Q2,NEAS,NEAS S&C 4792,31/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4801 - Q1,NEAS,NEAS S&C 4801,31/05/2022,See and Convey,,1,FFT Why?,Very quick and efficient.,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4809 - Q2,NEAS,NEAS S&C 4809,31/05/2022,See and Convey,,1,How could we improve?,Nothing service was excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4818 - Q1,NEAS,NEAS S&C 4818,31/05/2022,See and Convey,,1,FFT Why?,very wuick my son was very ill x,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4826 - Q2,NEAS,NEAS S&C 4826,31/05/2022,See and Convey,,2,How could we improve?,Arrive within the 8 minutes guideline for heart attacks 45 minutes to a cardiac incident could have been my husband dead on the floor,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4835 - Q1,NEAS,NEAS S&C 4835,31/05/2022,See and Convey,,1,FFT Why?,"Outstanding service, all three members of the crew, prompt service very friendly made me feel at total ease. Thank you for the excellent service",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4843 - Q2,NEAS,NEAS S&C 4843,31/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4852 - Q1,NEAS,NEAS S&C 4852,31/05/2022,See and Convey,,4,FFT Why?,Phoned 999 and it took 6 hours to come when my husband couldn't breath and numerous calls made every few minutes  due to him getting worse also absolutely disgusting waiting time especially for a category 1 ,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4860 - Q2,NEAS,NEAS S&C 4860,31/05/2022,See and Convey,,3,How could we improve?,"Phoned, stayed up all night and day",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4869 - Q1,NEAS,NEAS S&C 4869,31/05/2022,See and Convey,,4,FFT Why?,Had problems with my heart took ambulance nearly 2 hours to get here ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4877 - Q2,NEAS,NEAS S&C 4877,31/05/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4886 - Q1,NEAS,NEAS S&C 4886,02/06/2022,See and Convey,,2,FFT Why?,"Due to a change in patient condition, a prompt change to an emergency ambulance was directed. A first responder ambulance (car) attended within minutes.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4894 - Q2,NEAS,NEAS S&C 4894,07/06/2022,See and Convey,,1,How could we improve?,Had to wait 35 mins for ambulance which I thought for a heart attack was too long.  I was informed that it was due to no ambulances being available as it was change over of shift.  Surely start time should be staggered or provisions put in place as delays cost lives.,,5.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4903 - Q1,NEAS,NEAS S&C 4903,07/06/2022,See and Convey,,1,FFT Why?,First rate service in an emergency situation.  Their care was exceptional.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4911 - Q2,NEAS,NEAS S&C 4911,07/06/2022,See and Convey,,1,How could we improve?,The time for a emergency call out ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4920 - Q1,NEAS,NEAS S&C 4920,07/06/2022,See and Convey,,1,FFT Why?,Phoned and told could be waiting up to an hour but ambulance arrived within 15 minutes. ,,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4928 - Q2,NEAS,NEAS S&C 4928,07/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4937 - Q1,NEAS,NEAS S&C 4937,07/06/2022,See and Convey,,1,FFT Why?,The ambiance was there in 40 minutes the two paramedics were excellent ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4945 - Q2,NEAS,NEAS S&C 4945,07/06/2022,See and Convey,,3,How could we improve?,"The 2nd time I had to be brought back in, the paramedic was not so helpful and REFUSED to take me to the hospital and I had to repeatedly request him to find another crew as I am in severe pain 11/10. ",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4954 - Q1,NEAS,NEAS S&C 4954,07/06/2022,See and Convey,,2,FFT Why?,Chest pain ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4962 - Q2,NEAS,NEAS S&C 4962,07/06/2022,See and Convey,,1,How could we improve?,Respond a lot quicker pain relief on arrival,,4.0,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4971 - Q1,NEAS,NEAS S&C 4971,07/06/2022,See and Convey,,1,FFT Why?,"Prompt arrival of the crew, helpful and friendly phone operator. ",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4979 - Q2,NEAS,NEAS S&C 4979,12/06/2022,See and Convey,,1,How could we improve?,Can’t think of a thing that could have been better. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4988 - Q1,NEAS,NEAS S&C 4988,14/06/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 4996 - Q2,NEAS,NEAS S&C 4996,14/06/2022,See and Convey,,1,How could we improve?,None,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5005 - Q1,NEAS,NEAS S&C 5005,14/06/2022,See and Convey,,1,FFT Why?,The help arrived quickly,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5013 - Q2,NEAS,NEAS S&C 5013,14/06/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5022 - Q1,NEAS,NEAS S&C 5022,14/06/2022,See and Convey,,1,FFT Why?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5030 - Q2,NEAS,NEAS S&C 5030,14/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5039 - Q1,NEAS,NEAS S&C 5039,14/06/2022,See and Convey,,1,FFT Why?,"Only 15 waiting time, and the professional way in which the paramedics dealt with my husband. ",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5047 - Q2,NEAS,NEAS S&C 5047,14/06/2022,See and Convey,,1,How could we improve?,Nothing they were fantastic,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5056 - Q1,NEAS,NEAS S&C 5056,21/06/2022,See and Convey,,2,FFT Why?,The service was great from the ambulance paramedic once he arrived but the time for the ambulance to arrive was far too slow. ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5064 - Q2,NEAS,NEAS S&C 5064,21/06/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5073 - Q1,NEAS,NEAS S&C 5073,21/06/2022,See and Convey,,2,FFT Why?,They came ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5081 - Q2,NEAS,NEAS S&C 5081,21/06/2022,See and Convey,,1,How could we improve?,Arrive sooner,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5090 - Q1,NEAS,NEAS S&C 5090,21/06/2022,See and Convey,,2,FFT Why?,Resonded quickly and were very patient ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5098 - Q2,NEAS,NEAS S&C 5098,21/06/2022,See and Convey,,2,How could we improve?,It was a long wait for the ambulance to arrive ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5107 - Q1,NEAS,NEAS S&C 5107,21/06/2022,See and Convey,,1,FFT Why?,Excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5115 - Q2,NEAS,NEAS S&C 5115,21/06/2022,See and Convey,,1,How could we improve?,Erm. I couldn't exactly say anything for my dad but keeping the family in the family room informed abit more but I understand you're too busy looking after the patients that's their priority x,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 5124 - Q1,NEAS,NEAS S&C 5124,21/06/2022,See and Convey,,1,FFT Why?,"Ive never had a unhelp person on a ambulance, ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5132 - Q2,NEAS,NEAS S&C 5132,21/06/2022,See and Convey,,1,How could we improve?,More ambulance staff in order to reduce the wait time for the ambulance to arrive. ,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5141 - Q1,NEAS,NEAS S&C 5141,29/06/2022,See and Convey,,1,FFT Why?,"Quick response, friendly and caring paramedics.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5149 - Q2,NEAS,NEAS S&C 5149,29/06/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5158 - Q1,NEAS,NEAS S&C 5158,29/06/2022,See and Convey,,1,FFT Why?,Quick response and amazing staff,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5166 - Q2,NEAS,NEAS S&C 5166,29/06/2022,See and Convey,,1,How could we improve?,The paramedic talked about my chandelier which was inappropriate when my husband went was poorly.  ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5175 - Q1,NEAS,NEAS S&C 5175,29/06/2022,See and Convey,,1,FFT Why?,Punctual polite and well mannered.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5183 - Q2,NEAS,NEAS S&C 5183,29/06/2022,See and Convey,,1,How could we improve?,Nothing.!! ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5192 - Q1,NEAS,NEAS S&C 5192,29/06/2022,See and Convey,,5,FFT Why?,Because ambulance people took one look at my daughter and made there mind up that she didn't need them and even said to me there not a taxi service ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5200 - Q2,NEAS,NEAS S&C 5200,29/06/2022,See and Convey,,1,How could we improve?,Very happy with your service thank you,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5209 - Q1,NEAS,NEAS S&C 5209,29/06/2022,See and Convey,,2,FFT Why?,Had to wait for 90 minutes. But understand they were busy. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5217 - Q2,NEAS,NEAS S&C 5217,30/06/2022,See and Convey,,1,How could we improve?,Stop noisy shaky ambulances.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5234 - Q2,NEAS,NEAS S&C 5234,30/06/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5243 - Q1,NEAS,NEAS S&C 5243,30/06/2022,See and Convey,,1,FFT Why?,Quick and responsive.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5251 - Q2,NEAS,NEAS S&C 5251,30/06/2022,See and Convey,,1,How could we improve?,The waiting time for the ambulance to arrive could have been shorter.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5260 - Q1,NEAS,NEAS S&C 5260,30/06/2022,See and Convey,,1,FFT Why?,As they was very fast to get to me.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5268 - Q2,NEAS,NEAS S&C 5268,30/06/2022,See and Convey,,1,How could we improve?,All good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5277 - Q1,NEAS,NEAS S&C 5277,06/07/2022,See and Convey,,4,FFT Why?,Waiting time ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5285 - Q2,NEAS,NEAS S&C 5285,06/07/2022,See and Convey,,1,How could we improve?,N/a,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5294 - Q1,NEAS,NEAS S&C 5294,06/07/2022,See and Convey,,1,FFT Why?,Very good and considerate well done ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5302 - Q2,NEAS,NEAS S&C 5302,06/07/2022,See and Convey,,2,How could we improve?,Nothing everyone was very helpful,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5311 - Q1,NEAS,NEAS S&C 5311,06/07/2022,See and Convey,,5,FFT Why?,Waited 5 hours for ambulance and was told was urgent and only cardiac arrest before us!!Some of telephone triage staff unhelpful.  Gave very detailed answers and told on several occasions had to answer all the questions again instead of just an update.   My mother 91. No ability to get to toilet. No commode or bed pan available and told by district nurse that local district nurses had no pads to give to allow her to urinate.  Totally unacceptable ,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5319 - Q2,NEAS,NEAS S&C 5319,06/07/2022,See and Convey,,2,How could we improve?,Response time,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5328 - Q1,NEAS,NEAS S&C 5328,06/07/2022,See and Convey,,2,FFT Why?,The call was answered quickly and the ambulance arrived quickly ,,2.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5336 - Q2,NEAS,NEAS S&C 5336,06/07/2022,See and Convey,,5,How could we improve?,Attended much quicker.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5345 - Q1,NEAS,NEAS S&C 5345,06/07/2022,See and Convey,,1,FFT Why?,"Polite, professional helpful staff ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5353 - Q2,NEAS,NEAS S&C 5353,11/07/2022,See and Convey,,1,How could we improve?,"Absolutely nothing, everything was amazing ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5362 - Q1,NEAS,NEAS S&C 5362,12/07/2022,See and Convey,,1,FFT Why?,Calming call handlerSpeedy responseFriendly paramedics,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5370 - Q2,NEAS,NEAS S&C 5370,12/07/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5379 - Q1,NEAS,NEAS S&C 5379,12/07/2022,See and Convey,,2,FFT Why?,The paramedics were amazing. Firm but empathetic at the same time,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5387 - Q2,NEAS,NEAS S&C 5387,12/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5396 - Q1,NEAS,NEAS S&C 5396,12/07/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5404 - Q2,NEAS,NEAS S&C 5404,12/07/2022,See and Convey,,2,How could we improve?,Get to a 999 call quicker ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5413 - Q1,NEAS,NEAS S&C 5413,12/07/2022,See and Convey,,1,FFT Why?,Very fast on getting to me and understanding.,,1.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5421 - Q2,NEAS,NEAS S&C 5421,12/07/2022,See and Convey,,1,How could we improve?,Times waiting for ambulance ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5430 - Q1,NEAS,NEAS S&C 5430,12/07/2022,See and Convey,,2,FFT Why?,Because although I had to wait for the ambulance when it arrived the paramedics were amazing and did the test and were able to get me to hospital quickly. The 999operator was very good ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5438 - Q2,NEAS,NEAS S&C 5438,16/07/2022,See and Convey,,1,How could we improve?,I am most grateful and I am very apologetic for having to call for help.+,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5447 - Q1,NEAS,NEAS S&C 5447,19/07/2022,See and Convey,,2,FFT Why?,"Once called, it was an hours wait with me elderly Mother laying on the floor awake but unresponsive. ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5455 - Q2,NEAS,NEAS S&C 5455,19/07/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5464 - Q1,NEAS,NEAS S&C 5464,19/07/2022,See and Convey,,4,FFT Why?,When I phoned for a ambulance on behalf of my resident I was told a emergency ambulance was going to be arrange however he had been left waiting over a full 24 hour period with a suspected hip fracture and presenting in pain I’m not happy with this and feel this should have been prioritised regarding his age he still should have been made a high priority and pain could have been more managed ,,4.0,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5472 - Q2,NEAS,NEAS S&C 5472,19/07/2022,See and Convey,,4,How could we improve?,Faster response time so people's conditions don't deteriorated.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5481 - Q1,NEAS,NEAS S&C 5481,19/07/2022,See and Convey,,1,FFT Why?,Rang 999 came 10 mins later lovely paramedics,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5489 - Q2,NEAS,NEAS S&C 5489,19/07/2022,See and Convey,,4,How could we improve?,A bit of compassion wouldn't go a miss..you don't know the extent of someone's pain or injuries inside so when you are rude about a patient pain is disgusting.i have had to stop myself from making a complaint about this man ,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5498 - Q1,NEAS,NEAS S&C 5498,19/07/2022,See and Convey,,2,FFT Why?,All ways careing,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5506 - Q2,NEAS,NEAS S&C 5506,19/07/2022,See and Convey,,1,How could we improve?,Although out of your control the waiting time for the ambulance to arrive could have been a worry if the circumstances had been worse. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5515 - Q1,NEAS,NEAS S&C 5515,19/07/2022,See and Convey,,1,FFT Why?,They were amazing not only looking after my husband but made sure i was ok,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5523 - Q2,NEAS,NEAS S&C 5523,19/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5532 - Q1,NEAS,NEAS S&C 5532,25/07/2022,See and Convey,,2,FFT Why?,Because of the service provided,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5540 - Q2,NEAS,NEAS S&C 5540,27/07/2022,See and Convey,,1,How could we improve?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5549 - Q1,NEAS,NEAS S&C 5549,27/07/2022,See and Convey,,2,FFT Why?,The call handler was not very good but the ambulance crew was excellent. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0
+NEAS S&C 5557 - Q2,NEAS,NEAS S&C 5557,27/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5566 - Q1,NEAS,NEAS S&C 5566,27/07/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5574 - Q2,NEAS,NEAS S&C 5574,27/07/2022,See and Convey,,1,How could we improve?,Nothing. Great caring and considerate people. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5583 - Q1,NEAS,NEAS S&C 5583,27/07/2022,See and Convey,,1,FFT Why?,Very polite n efficiant,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5591 - Q2,NEAS,NEAS S&C 5591,27/07/2022,See and Convey,,1,How could we improve?,I was pleased with the care I received ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5600 - Q1,NEAS,NEAS S&C 5600,27/07/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5608 - Q2,NEAS,NEAS S&C 5608,27/07/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5617 - Q1,NEAS,NEAS S&C 5617,27/07/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5625 - Q2,NEAS,NEAS S&C 5625,27/07/2022,See and Convey,,2,How could we improve?,Faster response ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5642 - Q2,NEAS,NEAS S&C 5642,31/07/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5651 - Q1,NEAS,NEAS S&C 5651,31/07/2022,See and Convey,,1,FFT Why?,I live in sheltered accommodation the manager deer I needed to go to hospital. Dialled 999 and I answered and they were there for me in 1/2 hour.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5659 - Q2,NEAS,NEAS S&C 5659,31/07/2022,See and Convey,,2,How could we improve?,Other than arriving sooner nothing follow up call was reassuring that I was still on the list.,,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5668 - Q1,NEAS,NEAS S&C 5668,31/07/2022,See and Convey,,1,FFT Why?,"The response time was first class (15-20 mins). The staff were brilliant, professional and put me at ease.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5676 - Q2,NEAS,NEAS S&C 5676,01/08/2022,See and Convey,,4,How could we improve?,Ambulance time of arrival very poor.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5685 - Q1,NEAS,NEAS S&C 5685,01/08/2022,See and Convey,,1,FFT Why?,"Ambulance came as soon as possible, but when it arrived at hospital seen to straight away. But I had stroke.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5693 - Q2,NEAS,NEAS S&C 5693,02/08/2022,See and Convey,,1,How could we improve?,On this occasion nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5702 - Q1,NEAS,NEAS S&C 5702,02/08/2022,See and Convey,,1,FFT Why?,They arrived very quickly ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5710 - Q2,NEAS,NEAS S&C 5710,02/08/2022,See and Convey,,1,How could we improve?,The ambulance service I know is short and people are waiting hours to be seen I was lucky as the guys where near by passing at the time ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5719 - Q1,NEAS,NEAS S&C 5719,02/08/2022,See and Convey,,1,FFT Why?,Ambulance crew and telephone staff were very helpful and friendly ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5727 - Q2,NEAS,NEAS S&C 5727,02/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5736 - Q1,NEAS,NEAS S&C 5736,02/08/2022,See and Convey,,1,FFT Why?,Was well looked after by the two paramedics ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5744 - Q2,NEAS,NEAS S&C 5744,02/08/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5753 - Q1,NEAS,NEAS S&C 5753,02/08/2022,See and Convey,,4,FFT Why?,I rang for my farther who was barely conscious and was struggling to move and it took 3 hrs for the ambulance to come. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5761 - Q2,NEAS,NEAS S&C 5761,02/08/2022,See and Convey,,1,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5770 - Q1,NEAS,NEAS S&C 5770,02/08/2022,See and Convey,,3,FFT Why?,Far too many questions to answer when the situation was quite urgent ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5778 - Q2,NEAS,NEAS S&C 5778,04/08/2022,See and Convey,,1,How could we improve?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5787 - Q1,NEAS,NEAS S&C 5787,09/08/2022,See and Convey,,1,FFT Why?,Although we had to wait some time understand the need to prioritise calls paramedics knowledgable respectful and caring evac staff great in getting my husband safely into the ambulance ,,2.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5795 - Q2,NEAS,NEAS S&C 5795,09/08/2022,See and Convey,,1,How could we improve?,Nothing   all good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5804 - Q1,NEAS,NEAS S&C 5804,09/08/2022,See and Convey,,1,FFT Why?,Excellent service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5812 - Q2,NEAS,NEAS S&C 5812,09/08/2022,See and Convey,,1,How could we improve?,Everything was as I expected it to be.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5821 - Q1,NEAS,NEAS S&C 5821,09/08/2022,See and Convey,,2,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5829 - Q2,NEAS,NEAS S&C 5829,09/08/2022,See and Convey,,1,How could we improve?,No suggestions ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5838 - Q1,NEAS,NEAS S&C 5838,09/08/2022,See and Convey,,1,FFT Why?,"Quick, efficient, caring service from the call taker through to the ambulance crew attending. I was not the patient.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5846 - Q2,NEAS,NEAS S&C 5846,09/08/2022,See and Convey,,1,How could we improve?,Nothing. Thank you so much.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5855 - Q1,NEAS,NEAS S&C 5855,09/08/2022,See and Convey,,1,FFT Why?,The staff very good to me. Keep me calm and relax. Really nice couple no problem with me ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5863 - Q2,NEAS,NEAS S&C 5863,09/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5872 - Q1,NEAS,NEAS S&C 5872,16/08/2022,See and Convey,,1,FFT Why?,Prompt service and excellent staff - very caring and understanding of the situation ,,1.0,,,,1.0,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5880 - Q2,NEAS,NEAS S&C 5880,16/08/2022,See and Convey,,1,How could we improve?,Nothing wrong with the service. The government needs to invest heavily in all emergency services ,,3.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5889 - Q1,NEAS,NEAS S&C 5889,16/08/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5897 - Q2,NEAS,NEAS S&C 5897,16/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5906 - Q1,NEAS,NEAS S&C 5906,16/08/2022,See and Convey,,1,FFT Why?,Safe dealt with my mam with respect/ dignity all the time they were af my home ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5914 - Q2,NEAS,NEAS S&C 5914,16/08/2022,See and Convey,,1,How could we improve?,Service was excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5923 - Q1,NEAS,NEAS S&C 5923,16/08/2022,See and Convey,,2,FFT Why?,Was on hold 7 minutes before getting answered ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5931 - Q2,NEAS,NEAS S&C 5931,16/08/2022,See and Convey,,2,How could we improve?,when someone else phone because you cannot and gives them all the information then they insist speaking to you but will not listen to the person on the phone does not help ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5940 - Q1,NEAS,NEAS S&C 5940,16/08/2022,See and Convey,,1,FFT Why?,"They were prompt, reassuring and very professional.  Also kind to us.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5948 - Q2,NEAS,NEAS S&C 5948,24/08/2022,See and Convey,,2,How could we improve?,Quicker response time,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5957 - Q1,NEAS,NEAS S&C 5957,24/08/2022,See and Convey,,1,FFT Why?,The system was very efficient ,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5965 - Q2,NEAS,NEAS S&C 5965,24/08/2022,See and Convey,,1,How could we improve?,Nothing really,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5974 - Q1,NEAS,NEAS S&C 5974,24/08/2022,See and Convey,,3,FFT Why?,Waited 3 hours whilst my dad was having a stroke ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5982 - Q2,NEAS,NEAS S&C 5982,24/08/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 5991 - Q1,NEAS,NEAS S&C 5991,24/08/2022,See and Convey,,1,FFT Why?,Very caring friendly people. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5999 - Q2,NEAS,NEAS S&C 5999,24/08/2022,See and Convey,,5,How could we improve?,Been patient and understanding to our companies policy ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6008 - Q1,NEAS,NEAS S&C 6008,24/08/2022,See and Convey,,1,FFT Why?,"Although advised the ambulance could take up to 90 mins it arrived in less than 10. The staff were brilliant, friendly and reassuring while professional and competent.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6016 - Q2,NEAS,NEAS S&C 6016,24/08/2022,See and Convey,,1,How could we improve?,Just get there earlier for what we thought was a heart attack. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6025 - Q1,NEAS,NEAS S&C 6025,24/08/2022,See and Convey,,4,FFT Why?,"The guy that came was extremely cheeky, making jokes about my mothers personal appearance while she had a punctured lunch and broken ribs he obviously didn’t believe the pain she was in. He commented on her knees and why was she still in her pj’s at that time int he morning. ",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6033 - Q2,NEAS,NEAS S&C 6033,30/08/2022,See and Convey,,1,How could we improve?,As far as I am concerned the service was excellent ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6042 - Q1,NEAS,NEAS S&C 6042,30/08/2022,See and Convey,,1,FFT Why?,I cannot remember what the response time was but it was very quick. Less than 45 mins. I was impressed. The people I spoke to on the telephone were very good.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6050 - Q2,NEAS,NEAS S&C 6050,30/08/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6059 - Q1,NEAS,NEAS S&C 6059,30/08/2022,See and Convey,,1,FFT Why?,The paramedic and ambulance responded quickly to our emergency and dealt with the incident with compassion and professionalism. ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6067 - Q2,NEAS,NEAS S&C 6067,30/08/2022,See and Convey,,1,How could we improve?,Nothing could have been done better considering the pressure the service is under in the present climate with covid ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6076 - Q1,NEAS,NEAS S&C 6076,30/08/2022,See and Convey,,1,FFT Why?,"I made the call for a service user as I work within the care industry, the paramedics where very professional and caring and showed appreciation for everything I did whilst present and before they where present, they made me feel comfortable around them and I felt my service user was 100% in safe hands. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6084 - Q2,NEAS,NEAS S&C 6084,30/08/2022,See and Convey,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6093 - Q1,NEAS,NEAS S&C 6093,30/08/2022,See and Convey,,1,FFT Why?,Very quick response and very professional treatment ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6101 - Q2,NEAS,NEAS S&C 6101,30/08/2022,See and Convey,,5,How could we improve?,"The wait time was ridiculous for someone in a grave situation, had it been 90 minutes my wife would have died.",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6110 - Q1,NEAS,NEAS S&C 6110,31/08/2022,See and Convey,,1,FFT Why?,"Crew were friendly, understanding, professional and informative with myself and family.",,2.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6118 - Q2,NEAS,NEAS S&C 6118,31/08/2022,See and Convey,,1,How could we improve?,None.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6127 - Q1,NEAS,NEAS S&C 6127,31/08/2022,See and Convey,,1,FFT Why?,"Professional, polite and attentive.",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6135 - Q2,NEAS,NEAS S&C 6135,07/09/2022,See and Convey,,1,How could we improve?,Service could not have been better.....only gripe is the distance involved.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6144 - Q1,NEAS,NEAS S&C 6144,07/09/2022,See and Convey,,2,FFT Why?,Paramedic arrived in her car really friendly and polite 20 mins after fone call but ambulance came so was taken in car,,3.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6152 - Q2,NEAS,NEAS S&C 6152,07/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6161 - Q1,NEAS,NEAS S&C 6161,07/09/2022,See and Convey,,1,FFT Why?,Paramedics very friendly and attentive ..made sure I was comfortable for the whole journy to hospital,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6169 - Q2,NEAS,NEAS S&C 6169,07/09/2022,See and Convey,,3,How could we improve?,Came sooner ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6178 - Q1,NEAS,NEAS S&C 6178,07/09/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6186 - Q2,NEAS,NEAS S&C 6186,07/09/2022,See and Convey,,1,How could we improve?,Getting here sooner . Though I know this could not be helped due to lack of funding from central government ,,4.0,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6195 - Q1,NEAS,NEAS S&C 6195,07/09/2022,See and Convey,,1,FFT Why?,"The ambulance staff were very reassuring and they worked hard to try to make me as comfortable as possible. They were professional,  friendly and knowledgeable and they stayed with me until a doctor took over",,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6203 - Q2,NEAS,NEAS S&C 6203,07/09/2022,See and Convey,,1,How could we improve?,The ambulance was at the house within 20 mins but was told up to 2 hours is worrying for both patient and family,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6212 - Q1,NEAS,NEAS S&C 6212,07/09/2022,See and Convey,,1,FFT Why?,Swift professional approach ,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6220 - Q2,NEAS,NEAS S&C 6220,14/09/2022,See and Convey,,1,How could we improve?,The paramedics were wonderful very good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6229 - Q1,NEAS,NEAS S&C 6229,14/09/2022,See and Convey,,1,FFT Why?,Very caring staff and  very good in the way they looked after me.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6237 - Q2,NEAS,NEAS S&C 6237,14/09/2022,See and Convey,,1,How could we improve?,All was good,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6246 - Q1,NEAS,NEAS S&C 6246,14/09/2022,See and Convey,,2,FFT Why?,Long wait,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6254 - Q2,NEAS,NEAS S&C 6254,14/09/2022,See and Convey,,1,How could we improve?,All been fine,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6263 - Q1,NEAS,NEAS S&C 6263,14/09/2022,See and Convey,,2,FFT Why?,The contact centre got in touch when we were waiting to check on my son and confirmed we still needed to wait for one,,3.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6271 - Q2,NEAS,NEAS S&C 6271,14/09/2022,See and Convey,,1,How could we improve?,Under the circumstances and where we live none,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6280 - Q1,NEAS,NEAS S&C 6280,14/09/2022,See and Convey,,1,FFT Why?,Paramedics were very professional ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6288 - Q2,NEAS,NEAS S&C 6288,14/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6297 - Q1,NEAS,NEAS S&C 6297,14/09/2022,See and Convey,,1,FFT Why?,Call handler was very calm and kept me calm. Even though I am a nurse I was very concerned the patient (baby) was going to go into an arrest. Call handler was direct but helped me a lot so thank you ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6305 - Q2,NEAS,NEAS S&C 6305,14/09/2022,See and Convey,,2,How could we improve?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6314 - Q1,NEAS,NEAS S&C 6314,21/09/2022,See and Convey,,1,FFT Why?,Print professional service ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6322 - Q2,NEAS,NEAS S&C 6322,21/09/2022,See and Convey,,1,How could we improve?,Been a bit quicker ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6331 - Q1,NEAS,NEAS S&C 6331,21/09/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6339 - Q2,NEAS,NEAS S&C 6339,21/09/2022,See and Convey,,1,How could we improve?,There did everything there all way do ,,2.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6348 - Q1,NEAS,NEAS S&C 6348,21/09/2022,See and Convey,,5,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6356 - Q2,NEAS,NEAS S&C 6356,21/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6365 - Q1,NEAS,NEAS S&C 6365,21/09/2022,See and Convey,,1,FFT Why?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6373 - Q2,NEAS,NEAS S&C 6373,21/09/2022,See and Convey,,1,How could we improve?,Everything satisfactory ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6382 - Q1,NEAS,NEAS S&C 6382,21/09/2022,See and Convey,,1,FFT Why?,Polite and courteous and very helpful ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6390 - Q2,NEAS,NEAS S&C 6390,24/09/2022,See and Convey,,1,How could we improve?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6399 - Q1,NEAS,NEAS S&C 6399,28/09/2022,See and Convey,,1,FFT Why?,"Phoned ambulance for  neighbour, not for myself. Staff were all excellent, from initial call centre staff to paramedics on duty. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6407 - Q2,NEAS,NEAS S&C 6407,28/09/2022,See and Convey,,4,How could we improve?,Arrived alot quicker,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6416 - Q1,NEAS,NEAS S&C 6416,28/09/2022,See and Convey,,1,FFT Why?,"Very helpful staff,very polite and they helped me a lot They was very professional ,",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6424 - Q2,NEAS,NEAS S&C 6424,28/09/2022,See and Convey,,1,How could we improve?,Nothing could have been better ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6433 - Q1,NEAS,NEAS S&C 6433,28/09/2022,See and Convey,,1,FFT Why?,"Quick response time, competent appraisal of my situation.",,2.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6441 - Q2,NEAS,NEAS S&C 6441,28/09/2022,See and Convey,,1,How could we improve?,Nope,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6450 - Q1,NEAS,NEAS S&C 6450,28/09/2022,See and Convey,,1,FFT Why?,Service over the phone was really good and ambulance service and paramedics were outstanding ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 6458 - Q2,NEAS,NEAS S&C 6458,30/09/2022,See and Convey,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS S&C 6467 - Q1,NEAS,NEAS S&C 6467,30/09/2022,See and Convey,,1,FFT Why?,"The ambulance staff who came went above and beyond to help me with my husband, kind caring, and comforting. Two lovely men.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6475 - Q2,NEAS,NEAS S&C 6475,30/09/2022,See and Convey,,1,How could we improve?,"With my personal experience I think everything went the way it should, the call handler helped us over the phone in the correct manner and the paramedic was just brilliant, he reassured us and gave all information needed. Couldn't fault anything.",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 27 - Q1,NHFT,NHFT 27,28/06/2021,Forensic,Arnold lodge,1,What could we do better?,Seclusion lacks natural light and no en-suite room where patients can get a shower with dignity.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,1.0,,,,,,,,,
+NHFT 28 - Q1,NHFT,NHFT 28,28/06/2021,Forensic,Arnold lodge,1,What could we do better?,"Improve the seclusion rooms, there to old fashioned.  You can't was, use the shower.  There's no TV, no music, to stimulate your mind.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,1.0,,1.0,,,,,,,,,,,
+NHFT 790 - Q1,NHFT,NHFT 790,27/09/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"I felt very judged by my nurse. I was told by my appearance, I look ok. Just because I wash and get dressed, doesn't mean I feel ok. Maybe you should tell my depression and anxiety that. As so called professionals I would have thought you would have the knowledge and experience to know you can't judge people by their appearance as it doesn't mean they are ok. I am disappointed by this service and haven't found it to be supportive or helpful. In fact it has just made me feel worse with no one to turn to for support. Waste of my time.",,5.0,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1879 - Q1,NHFT,NHFT 1879,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Most of the old school workers now retired so the [word unreadable] and way of working are sadly gone.  I am sick of the word 'independent', from later middle age to elderly I am 74 but very with it but not able to be entirely on my own.  What do you expe",,4.0,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1950 - Q1,NHFT,NHFT 1950,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,I feel left out.  I feel like I'm suffering mentally and physically.  Insecure.  Awaiting major hernia operation.  In pain and discomfort.  COVID has prevented this from happening but I am 80 years old and the pain is making my life miserable.  I am comin,,4.0,,,,,,,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1411 - Q2,NHFT,NHFT 1411,29/03/2022,Forensic,Offender health,2,What was good?,Being able to talk & workout a plan to come off my Subtex & also getting help in finding the right ADHD meds. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 548 - Q3,NEAS,NEAS 111 548,11/07/2021,111,,1,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with","I'm autistic, and I made the call handler aware of this. They repeated themselves to support me in processing the information they gave, and spoke clearly and kindly without even a hint of patronisation. Truly appreciate that, as a lot of care providers s",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 652 - Q1,NEAS,NEAS 111 652,31/07/2021,111,,4,FFT Why?,I would love to see a service that works efficiently. I struggled to understand what I needed to do to access the help I needed and English is my first language.,,4.0,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 724 - Q2,NEAS,NEAS 111 724,07/08/2021,111,,3,How could we improve?,I was calling on behalf of somebody else. They have learning disabilities and are unable to verbally communicate. I have worked with this person 8 years so consider myself able to translate and communicate on their behalf however the people i spoke to cou,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 882 - Q2,NEAS,NEAS 111 882,06/09/2021,111,,5,How could we improve?,After I rang 111 I got told I'd get a call back roughly within 3-6 hours I ended up hearing nothing back at all. ,,5.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1347 - Q2,NEAS,NEAS 111 1347,10/12/2021,111,,1,How could we improve?,I work for this service but needed to use it for the first time for my 8 week old daughter. This is my first child and it was extremely difficult seeing her so poorly and the GP was not open as it was early hours.  I was dealt with very professionally and,,1.0,,,,1.0,,,,,,1.0,,,,,,,1.0,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1655 - Q2,NEAS,NEAS 111 1655,28/02/2022,111,,3,How could we improve?,Operators found difficult to talk to me as I am partially deaf. They stick to 'script' and I am unable to follow call which goes on for long time.,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 1910 - Q1,NEAS,NEAS 111 1910,26/04/2022,111,,2,FFT Why?,It was appropriate and proportionate response to my needs however I needed support from my wife due to my inexperience with both technology and reduced hearing. ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 1955 - Q3,NEAS,NEAS 111 1955,30/04/2022,111,,2,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",Very reassuring and direction very good as I am deaf.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 1970 - Q3,NEAS,NEAS 111 1970,30/04/2022,111,,2,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",It was a point of contact when no other and with a mobility problem.,,2.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2027 - Q1,NEAS,NEAS 111 2027,17/05/2022,111,,4,FFT Why?,Offered patient transport. I couldn’t afford a taxi and could not walk without assistance for more than a few steps.Offer assistance with mobility at the hospital.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 2122 - Q3,NEAS,NEAS 111 2122,31/05/2022,111,,2,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",Felt confident about the advice but waiting time was a problem. If my aunt had to use the service it would be unhelpful to wait so long. Also she is deaf so no appropriate for her.,,3.0,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS 111 2698 - Q2,NEAS,NEAS 111 2698,28/09/2022,111,,5,How could we improve?,"Got very badly messed about from day one! 3 times I was sent to the wrong person/dept after appointments had been arranged thru 111. Also, I'm disabled n can hardly walk. So I was in bloody agony by the end of it🤬",,5.0,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2718 - Q2,NEAS,NEAS 111 2718,30/09/2022,111,,1,How could we improve?,Very polite and took account of my age and slowness in answering questions.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS PTS 64 - Q2,NEAS,NEAS PTS 64,30/04/2021,PTS  - Patient Transport,,2,How could we improve?,"Caring staff, only fault wheelchair taken off me when I got to Chiropodist, need some help with mobility. Fortunately clinic had a chair.",,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NEAS PTS 81 - Q2,NEAS,NEAS PTS 81,30/04/2021,PTS  - Patient Transport,,1,How could we improve?,Staff were very helpful as I have a disability.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS PTS 126 - Q1,NEAS,NEAS PTS 126,22/06/2021,PTS  - Patient Transport,,1,FFT Why?,"The driver could not have done anything more to make me comfortable, safe, relaxed, he was respectful and compassionate and valued me as a disabled person.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,
+NEAS PTS 167 - Q2,NEAS,NEAS PTS 167,30/06/2021,PTS  - Patient Transport,,1,How could we improve?,The patient transport means a lot to me. As having difficult mobility drivers very good assistance. Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS PTS 170 - Q2,NEAS,NEAS PTS 170,30/06/2021,PTS  - Patient Transport,,1,How could we improve?,I am severely disabled and can not get to hospitals without the kind of help of the patient transport service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS PTS 324 - Q1,NEAS,NEAS PTS 324,14/07/2021,PTS  - Patient Transport,,1,FFT Why?,"Not better, let people my age understand.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 349 - Q2,NEAS,NEAS PTS 349,30/07/2021,PTS  - Patient Transport,,1,How could we improve?,Having trouble with mobility at moment. Transport staff excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 436 - Q2,NEAS,NEAS PTS 436,22/08/2021,PTS  - Patient Transport,,1,How could we improve?,I need transport because I only have a mobility scooter and this would take a long time to get to either hospitals. I had a car but the DVLA stopped me from driving due to poor health. I have CPOD and heart failure and find it difficult to breath when I w,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 740 - Q2,NEAS,NEAS PTS 740,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,At the age of 89 I appreciate the help given to reduce the stress of the treatment.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 755 - Q2,NEAS,NEAS PTS 755,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Because I cannot use public transport due to disability and because I was asked to fill this survey.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1256 - Q2,NEAS,NEAS PTS 1256,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,As I am very disabled the patient transport service is a godsend. I have no way to get to hospital and I am very grateful.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1472 - Q2,NEAS,NEAS PTS 1472,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Everyone treats me with kindness, respect, and patience as I'm not good mobility wise.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1934 - Q2,NEAS,NEAS PTS 1934,30/09/2022,PTS  - Patient Transport,,5,How could we improve?,Am 92 - 5.9.1930 Disabled. Type 2 Diabetic. Housebound. I get help to pay for.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 68 - Q1,NEAS,NEAS S&C 68,01/04/2021,See and Convey,,1,FFT Why?,The crew were prompt and very caring and supportive towards my 4 year old autistic son. They were reassuring and helped to keep me calm and my son calm.Very good service from the 2 ambulance crew! ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 250 - Q2,NEAS,NEAS S&C 250,30/04/2021,See and Convey,,1,How could we improve?,I'm daughter and I couldn't of asked any more than they 2. Ambulance men were brilliant. Unfortunately mam passed away in hospital 2 weeks later. Due to the fall and old age.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 263 - Q1,NEAS,NEAS S&C 263,30/04/2021,See and Convey,,2,FFT Why?,Good at seeing both to me and my disabled wife who needs 24 hour care.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 343 - Q2,NEAS,NEAS S&C 343,03/05/2021,See and Convey,,1,How could we improve?,I feel the call handler could have been more sensitive to the situation with my 99 year old friend. He could hear that she didn’t have the answers to some of his questions as she has cognitive impairment and v poor hearing. I was on speakerphone so he cou,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 457 - Q2,NEAS,NEAS S&C 457,14/05/2021,See and Convey,,1,How could we improve?,"Send ambulance quicker, and listen to what people are saying, my mam is 82, paralysed down one side, she was laid on the floor in agony for 2 1/2 hours, someone rang after 2 hours, and when they heard that my mam was disabled moved her to priority!! We sa",,4.0,,,,,,,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 663 - Q1,NEAS,NEAS S&C 663,08/06/2021,See and Convey,,1,FFT Why?,My autistic son with very night sencory needs was made to feel very comfortable which isn't an easy thing to do when he's scared of nurses and doctors ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 751 - Q2,NEAS,NEAS S&C 751,13/06/2021,See and Convey,,3,How could we improve?,The paramedics were very miserable and not very helpful. All of the other times we have had them to the house the rest have been great. Friendly/kind and very respectful. These weren’t very helpful and didn’t have much to say. I myself am a nurse and trea,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 806 - Q1,NEAS,NEAS S&C 806,23/06/2021,See and Convey,,4,FFT Why?,"Told by operator could be a 2 hour wait. Husband had fallen half in and half out of the front door. I couldn't lift him. He was vomiting, has numerous health issues and is disabled. I cancelled ambulance and called family who came and helped instead. Shou",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 899 - Q2,NEAS,NEAS S&C 899,24/06/2021,See and Convey,,2,How could we improve?,"Just listening that bit better and checking the age of the person phoning if it’s for a parent, ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 930 - Q2,NEAS,NEAS S&C 930,24/06/2021,See and Convey,,2,How could we improve?,I think because of her age she shoild of had a high priority as she was in so much pain she could of broken her pelvis and risked internal bleeding or induced a heart attack,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1257 - Q1,NEAS,NEAS S&C 1257,16/07/2021,See and Convey,,1,FFT Why?,"The crew were kind and professional and took into account my Dads age, 93, and difficulties in a caring manner. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 1468 - Q1,NEAS,NEAS S&C 1468,01/08/2021,See and Convey,,3,FFT Why?,Took too long to get the info across to the operator who insisted on speaking to the patient when the operator had been told that the patient was having difficulty communicating. When the ambulance crew arrived I think they should have got a second crew a,,4.0,,,,1.0,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1507 - Q1,NEAS,NEAS S&C 1507,07/08/2021,See and Convey,,2,FFT Why?,Found neighbour collapsed on floor.Phoned for ambulance and was told the service was very busy but someone would be with us as soon as possible. After quite a while while neighbour still on floor as I thought it best not to try lift due to awkward circums,,3.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1551 - Q2,NEAS,NEAS S&C 1551,17/08/2021,See and Convey,,2,How could we improve?,"The ambulance staff to be made more aware of my mobility problems it could take two staff at times to get me in wheelchair, this question should be asked when booking ambulance.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 2172 - Q1,NEAS,NEAS S&C 2172,30/09/2021,See and Convey,,1,FFT Why?,"Paramedics were very kind, caring and explained what was going on really well even though my mom is deaf and understood.",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2347 - Q2,NEAS,NEAS S&C 2347,14/10/2021,See and Convey,,1,How could we improve?,It was very traumatic being asked lots of questions by the telephone operative as my Mum was very poorly. To make matters worse she is deaf but the operator insisted on speaking to her.,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 2413 - Q2,NEAS,NEAS S&C 2413,17/10/2021,See and Convey,,1,How could we improve?,"Nothing !We were so thankful for the paramedics !  We did wait for  an hour (which felt like a age when Dad was so ill ) , but , it could have been up to a 3 hour wait .... I know they are hard pushed and under pressure covering  a large area in Northumbe",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2494 - Q2,NEAS,NEAS S&C 2494,01/11/2021,See and Convey,,2,How could we improve?,My mother is 85 and I think the crew just assumed she was deaf so raised there voice significantly instead of asking if she was hard of hearing. In the end I told them she isn’t deaf.  But overall they were a lovely crew ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 2552 - Q1,NEAS,NEAS S&C 2552,01/11/2021,See and Convey,,2,FFT Why?,The call handler was very thorough however I’ve marked it as good as she kept asking to speak to the patient (which I understand) who was in extreme pain at the point and when asked questions like what colour are your eyes the patient had to ask me as she,,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2810 - Q1,NEAS,NEAS S&C 2810,09/12/2021,See and Convey,,1,FFT Why?,Because they listened and understood and took into consideration the ladies disabilities really well ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 3034 - Q1,NEAS,NEAS S&C 3034,31/12/2021,See and Convey,,4,FFT Why?,The long wait of two hours was unacceptable and they were not respectful or helpful in any way. They turned their backs when speaking to my daughter who is deaf and lipreads.,,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 3034 - Q2,NEAS,NEAS S&C 3034,31/12/2021,See and Convey,,4,How could we improve?,"Have better waiting times, be more respectful of people with disabilities and have a more caring attitude.",,4.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 3094 - Q1,NEAS,NEAS S&C 3094,16/01/2022,See and Convey,,1,FFT Why?,"Phone was answered very quickly, comprehensive questions asked. Ambulance came in 30 mins. The paramedics could not have been more efficient or friendly. They kept me up to date with what was going on, why they were doing certain tests on my mother and an",,1.0,,,,1.0,,,,,,,,,1.0,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3541 - Q1,NEAS,NEAS S&C 3541,28/02/2022,See and Convey,,1,FFT Why?,People listened to my explanations. The paramedics spoke in an appropriate way to my son with learning disability.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 4017 - Q1,NEAS,NEAS S&C 4017,08/04/2022,See and Convey,,1,FFT Why?,I am a transgender woman and everybody track me like I am a proper woman that was so lovely and professional,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 4162 - Q1,NEAS,NEAS S&C 4162,12/04/2022,See and Convey,,1,FFT Why?,Ambulance crew were kind caring patient and took time to chat to my 91 year old father who is hard of hearing and has early onset dementia theyexplained things in a way he could understand ,,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 4667 - Q1,NEAS,NEAS S&C 4667,24/05/2022,See and Convey,,2,FFT Why?,"Ambulance crew fabulous. When I rang I was frantic, thought my husband had died. This was made worse by being told we could wait up to 3 hours for an emergency ambulance. Utterly terrifying. We were upgraded when I said my husband had a neck and head pain",,2.0,,,,,,,,,,,,1.0,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4675 - Q2,NEAS,NEAS S&C 4675,24/05/2022,See and Convey,,3,How could we improve?,"Bearing in mind I live alone, was suffering signs of heart attack/stroke at a high risk age group. Please get here quicker. I thought I could be unconscious or beyond help in 2 hours! (120 minutes)",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4692 - Q1,NEAS,NEAS S&C 4692,24/05/2022,See and Convey,,1,FFT Why?,Due to the age of our customers and their mobility the accidents they received the response was good ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4713 - Q1,NEAS,NEAS S&C 4713,30/05/2022,See and Convey,,1,FFT Why?,The crew responded in a very short time frame. My brother has a learning disability and he had chest pain . He previously has had a heart attack and was frightened . They listened and responded to his needs and mine as his key advocate ,,1.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 4773 - Q1,NEAS,NEAS S&C 4773,31/05/2022,See and Convey,,2,FFT Why?,The length of time waiting was a concern because of my age but overall good.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4844 - Q1,NEAS,NEAS S&C 4844,31/05/2022,See and Convey,,2,FFT Why?,It took a little longer than expected to arrive. Tests carried out carefully. Support given to get patient into ambulance. Her poor mobility wasn’t taken into account. ,,4.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 4844 - Q2,NEAS,NEAS S&C 4844,31/05/2022,See and Convey,,2,How could we improve?,Assessment of patient needs.ie… mental health and mobility. Bed had to be left outside for patient to get on outside as they brought it to the door but impossible to bring in or out. More thought needed. ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5006 - Q2,NEAS,NEAS S&C 5006,14/06/2022,See and Convey,,5,How could we improve?,"More reassuring from the 999 team that help would be there soon. Faster ambulance service. I genuinely belive that in even more serious time critical situation someone would have died. In this case it was a stroke and we are told to act FAST, we did all w",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5136 - Q1,NEAS,NEAS S&C 5136,23/06/2022,See and Convey,,5,FFT Why?,"Yes wife broke her hip getting out of taxi , Taxi driver phoned ambulance said they wasn't one for 4 to 5 hours . She is a 71 Yr of age lady and they said to taxi driver is she breathing he told them she couldn't move for god sake she broke her hip they t",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5138 - Q1,NEAS,NEAS S&C 5138,26/06/2022,See and Convey,,1,FFT Why?,All staff were wonderful with my Gran who was very hard of hearing. Once I got to the house they were fantastic with me. They had packed her an overnight bag. I am her medical point of contact and I am a wheelchair user. They were incredible with me and m,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5329 - Q1,NEAS,NEAS S&C 5329,06/07/2022,See and Convey,,2,FFT Why?,"The only problem was the length of time it took for  ambulance to arrive. Phone response to 999 call was good, when ambulance eventually arrived they were fabulous. My disabled son fell at home and managed to crawl to his phone for help.He was lying on fl",,1.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NEAS S&C 5646 - Q2,NEAS,NEAS S&C 5646,31/07/2022,See and Convey,,1,How could we improve?,My age is 92 and they reassured me in every way.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5690 - Q1,NEAS,NEAS S&C 5690,01/08/2022,See and Convey,,3,FFT Why?,Lots of questions that had to be quoted word for word to an elderly person with hearing difficulties. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NEAS S&C 6117 - Q1,NEAS,NEAS S&C 6117,31/08/2022,See and Convey,,2,FFT Why?,"I'm 84 no relatives - live alone, waited a couple of hours for ambulance. Very poor mobility - disabled.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 50 - Q1,NHFT,NHFT 50,07/06/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 50 - Q2,NHFT,NHFT 50,07/06/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward is brilliant, staff were very good and helpful. They were very good at me seeing my family and getting me off the ward. I felt great when I was off the ward.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,1.0,,
+NHFT 58 - Q1,NHFT,NHFT 58,14/06/2021,Local partnerships- MH,Prescribed services,4,What could we do better?,"The therapist was often very late to sessions, I would commonly be waiting 15-30 minutes for him to call me. On other occasions we would have a call scheduled in and I would be waiting but the call would never come. I would then hear nothing until the following week when our next appointment was due and he would behave as if nothing had happened. During the sessions the therapist often talked over me, he would ask me a question and then go off on a tangent and not allow me to get a word in. One of the main issues I had was that he didn't take my opinions into account, particularly concerning my ongoing treatment. I felt I was not ready to be discharged from the service but there was a continual pressure for me to do so. The therapist kept bringing this up in our sessions and eventually texted me to tell me that I was being discharged from the service despite my wishes. In the message he explained the reason for this being that he was under pressure from management due to an extensive waiting list, I feel this is an unacceptable reason to discharge someone still in need of support. Over all I feel the lack of care and poor communication has really affected my experience and that the delivery of this type of service should be monitored more closely. I still feel that I am struggling with issues I really need support with. I would like more therapy with a different practitioner, but have now been discharged from the service and and am unsure what my options are.",,5.0,,,,,,,,,,1.0,,,1.0,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 58 - Q2,NHFT,NHFT 58,14/06/2021,Local partnerships- MH,Prescribed services,4,What was good?,I am really struggling to think of a positive I can take from my experience at this service.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 66 - Q1,NHFT,NHFT 66,16/06/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"More time with my family, now I am better.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 66 - Q2,NHFT,NHFT 66,16/06/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward is always clean, and the staff are very hard working. The food is good, but they sometimes give you too much.",,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 04 - Q1,NHFT,NHFT 04,18/06/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 12 - Q1,NHFT,NHFT 12,18/06/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 12 - Q2,NHFT,NHFT 12,18/06/2021,Community health services,Children and young people,1,What was good?,Always answered my questions and gave me helpful answers.,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 16 - Q1,NHFT,NHFT 16,23/06/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 16 - Q2,NHFT,NHFT 16,23/06/2021,Community health services,Children and young people,1,What was good?,Quick and easy.,,1.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 77 - Q1,NHFT,NHFT 77,24/06/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 77 - Q2,NHFT,NHFT 77,24/06/2021,Community health services,Specialist services,1,What was good?,"Enabled me to get a wheelchair to access the community.
+All was good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 26 - Q1,NHFT,NHFT 26,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,None,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 26 - Q2,NHFT,NHFT 26,28/06/2021,Forensic,Arnold lodge,2,What was good?,None,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 34 - Q1,NHFT,NHFT 34,28/06/2021,Forensic,Arnold lodge,4,What could we do better?,"Talk more to patients, less inconsistency. ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 42 - Q1,NHFT,NHFT 42,28/06/2021,Forensic,Arnold lodge,2,What could we do better?,Get a swimming pool.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 42 - Q2,NHFT,NHFT 42,28/06/2021,Forensic,Arnold lodge,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 92 - Q1,NHFT,NHFT 92,01/07/2021,Local partnerships- MH,Learning disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 92 - Q2,NHFT,NHFT 92,01/07/2021,Local partnerships- MH,Learning disability,1,What was good?,It has prevented me from being admitted to hospital.  The service is very good. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 100 - Q1,NHFT,NHFT 100,01/07/2021,Local partnerships- MH,Mental health services for older people,3,What could we do better?,No complaints,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 100 - Q2,NHFT,NHFT 100,01/07/2021,Local partnerships- MH,Mental health services for older people,3,What was good?,"Happy with staff. 
+Felt safe and comfortable. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 106 - Q1,NHFT,NHFT 106,02/07/2021,Local partnerships- MH,Mental health services for older people,5,What could we do better?,"Staff to listen & understand more when patients talking to them. 
+Food. ",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 106 - Q2,NHFT,NHFT 106,02/07/2021,Local partnerships- MH,Mental health services for older people,5,What was good?,"Nothing in particular was good. 
+Activities enjoyed, very good. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 386 - Q1,NHFT,NHFT 386,03/07/2021,Community health services,Rushcliffe,5,What could we do better?,"Start treating us with respect this afternoon [name redacted] decided to get out of bed and start to walk. Had l not gone in his room, l could be at Queens now. C54 were brilliant, but also not happy, as these comments don't help, and physios assessment taking it up with [name redacted] on Monday. 
+l am a carer for a gentleman who is on fast track. l have been ringing district nurses as the carers are asking me. l  get told that there are more people than us.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 386 - Q2,NHFT,NHFT 386,03/07/2021,Community health services,Rushcliffe,5,What was good?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 115 - Q1,NHFT,NHFT 115,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 115 - Q2,NHFT,NHFT 115,05/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,All of it. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 123 - Q2,NHFT,NHFT 123,05/07/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"Unsure of service to start, but began to enjoy the visit from all staff. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 130 - Q1,NHFT,NHFT 130,06/07/2021,Forensic,Offender health,1,What could we do better?,Not a lot.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 130 - Q2,NHFT,NHFT 130,06/07/2021,Forensic,Offender health,1,What was good?,"I have been here 17 years in Gartree.  They have always been patient, a few problems over the years but if you are courteous with them they will help solve the problem quickly. I am 61 no, I have nothing but kindness & care. 
+People don't realise the amount of nurse who have are looking after too prisoners. I think they do a marvels job over the COVID period they have been BRILLIANT. ",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 138 - Q1,NHFT,NHFT 138,06/07/2021,Forensic,Low secure and CFS,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 138 - Q2,NHFT,NHFT 138,06/07/2021,Forensic,Low secure and CFS,1,What was good?,Support and advice. ,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 145 - Q1,NHFT,NHFT 145,07/07/2021,Local partnerships- MH,CAMHS,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 153 - Q1,NHFT,NHFT 153,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 153 - Q2,NHFT,NHFT 153,07/07/2021,Community health services,Rushcliffe,1,What was good?,"I like the grounds, trees and plants and a garden are really good.  Food is good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 161 - Q1,NHFT,NHFT 161,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,No better,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 161 - Q2,NHFT,NHFT 161,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Comfortable as possible. 
+Atmosphere - home from home. 
+Food was good - with choice. 
+Good activities. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,1.0,,,,,,,,,,
+NHFT 169 - Q1,NHFT,NHFT 169,07/07/2021,Community health services,Rushcliffe,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 169 - Q2,NHFT,NHFT 169,07/07/2021,Community health services,Rushcliffe,1,What was good?,"Food is nice. 
+Staff are good.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0
+NHFT 177 - Q1,NHFT,NHFT 177,07/07/2021,Community health services,Specialist services,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 177 - Q2,NHFT,NHFT 177,07/07/2021,Community health services,Specialist services,1,What was good?,"The complete service. Very friendly, very helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 185 - Q1,NHFT,NHFT 185,07/07/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 185 - Q2,NHFT,NHFT 185,07/07/2021,Community health services,Specialist services,1,What was good?,I always feel good after I've been here.  They are very kind & always ask how I am.  They also ask if I've any problems since the last time I came. They are very clean & put me at ease. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 193 - Q1,NHFT,NHFT 193,07/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Went shop to get me coffee. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 193 - Q2,NHFT,NHFT 193,07/07/2021,Local partnerships- MH,Adult mental health,1,What was good?,"I think my time spent in here was great, didn't feel unsafe, everything I needed I could get and I have gotten along with everyone.  The food is fab as well. ",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 198 - Q1,NHFT,NHFT 198,08/07/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Please do not change the person you appoint to a patient coz its hared to get along with a new person. ,,4.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 206 - Q1,NHFT,NHFT 206,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 206 - Q2,NHFT,NHFT 206,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Responded quickly to my need at the time of need. 
+Completely satisfied by the service I received, this includes the office staff. ",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 214 - Q1,NHFT,NHFT 214,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 222 - Q1,NHFT,NHFT 222,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Absolutely nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 222 - Q2,NHFT,NHFT 222,08/07/2021,Local partnerships- MH,Mental health services for older people,7,What was good?,"Always available, very professional, very friendly and always prompt. ",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 230 - Q1,NHFT,NHFT 230,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,No happy with everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 230 - Q2,NHFT,NHFT 230,08/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Prompt appointment - information delivered clearly video appointment but everything worked well.  Tian was very kind. ,,1.0,,,,1.0,,,,,,,1.0,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 396 - Q1,NHFT,NHFT 396,12/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Not coming into hospital in the first place. Better things in place in the community.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 396 - Q2,NHFT,NHFT 396,12/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"My experience here at millbrook and at Bassetlaw have been positive as a whole. I got the help when I needed it. However, I am not sure if I should have been in here. There is so many much worse than me and needed the care. I believe that maybe counselling would have been more use to myself or reassurance. The staff have been kind and professional, although they always seen to be in a hurry. Thank you all.",,2.0,,,,1.0,,1.0,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 242 - Q1,NHFT,NHFT 242,13/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 242 - Q2,NHFT,NHFT 242,13/07/2021,Community health services,Children and young people,1,What was good?,Didn't worry me.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 250 - Q1,NHFT,NHFT 250,14/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 250 - Q2,NHFT,NHFT 250,14/07/2021,Community health services,Children and young people,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 258 - Q1,NHFT,NHFT 258,14/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 258 - Q2,NHFT,NHFT 258,14/07/2021,Community health services,Children and young people,1,What was good?,"Everything, it was a nice experience.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 264 - Q1,NHFT,NHFT 264,16/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing I can think of.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 264 - Q2,NHFT,NHFT 264,16/07/2021,Community health services,Children and young people,1,What was good?,I felt safe and respected.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NHFT 400 - Q1,NHFT,NHFT 400,16/07/2021,Community health services,Rushcliffe,1,What could we do better?,The service is great as it is.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 400 - Q2,NHFT,NHFT 400,16/07/2021,Community health services,Rushcliffe,1,What was good?,"Everything. I'm finally getting all the help I need, and if it was not for this service, I would not be coping with life.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 278 - Q1,NHFT,NHFT 278,20/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 408 - Q1,NHFT,NHFT 408,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing the deserve a 3.5% pay rise.,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 408 - Q2,NHFT,NHFT 408,22/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"I have enjoyed my stay on Kingsley ward, and made my friends. The meals are excellent at the ward. The staff have been excellent and work hard.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 282 - Q1,NHFT,NHFT 282,26/07/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 282 - Q2,NHFT,NHFT 282,26/07/2021,Community health services,Children and young people,1,What was good?,Made sure I was okay.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 290 - Q1,NHFT,NHFT 290,27/07/2021,Forensic,Offender health,1,What could we do better?,Perfect. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 290 - Q2,NHFT,NHFT 290,27/07/2021,Forensic,Offender health,1,What was good?,"Time and attention given, thank you. ",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 298 - Q1,NHFT,NHFT 298,27/07/2021,Forensic,Offender health,2,What could we do better?,Don't know. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 306 - Q1,NHFT,NHFT 306,27/07/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 306 - Q2,NHFT,NHFT 306,27/07/2021,Community health services,Children and young people,1,What was good?,"Very supportive, friendly service.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 418 - Q1,NHFT,NHFT 418,28/07/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,No.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 418 - Q2,NHFT,NHFT 418,28/07/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 424 - Q1,NHFT,NHFT 424,29/07/2021,Community health services,Specialist services,1,What could we do better?,"No, I am grateful for the sterling service.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 315 - Q1,NHFT,NHFT 315,04/08/2021,Forensic,Offender health,2,What could we do better?,Not sure....nothing I could think of. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 315 - Q2,NHFT,NHFT 315,04/08/2021,Forensic,Offender health,2,What was good?,I was listened to and am now on the right track to where I need to be. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 323 - Q1,NHFT,NHFT 323,04/08/2021,Forensic,Offender health,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 323 - Q2,NHFT,NHFT 323,04/08/2021,Forensic,Offender health,1,What was good?,Your services keep me on the right track and help me get over a rough time in my prison sentence. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 331 - Q1,NHFT,NHFT 331,04/08/2021,Forensic,Offender health,2,What could we do better?,Appointment times. ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 331 - Q2,NHFT,NHFT 331,04/08/2021,Forensic,Offender health,2,What was good?,I was seen and was given helpful advice. ,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 339 - Q1,NHFT,NHFT 339,05/08/2021,Forensic,Offender health,1,What could we do better?,Not sure. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 339 - Q2,NHFT,NHFT 339,05/08/2021,Forensic,Offender health,1,What was good?,They helped me with staying clean and away from drugs. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 347 - Q1,NHFT,NHFT 347,05/08/2021,Forensic,Offender health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 355 - Q1,NHFT,NHFT 355,05/08/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 355 - Q2,NHFT,NHFT 355,05/08/2021,Forensic,Offender health,2,What was good?,The way I was able to open up and feel safe doing so. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 434 - Q1,NHFT,NHFT 434,10/08/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 434 - Q2,NHFT,NHFT 434,10/08/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The care you all have given my wife has been very good, and you are all so helpful and friendly plus so kind. Not only towards my wife, but to me and my family as well. You all are outstanding, Everyone communicates with me.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 441 - Q1,NHFT,NHFT 441,12/08/2021,Unknown,Unknown,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 441 - Q2,NHFT,NHFT 441,12/08/2021,Unknown,Unknown,1,What was good?,"Initially only referred for a fire alarm to be fitted, but following an assessment occupational health have offered a lot of advice, and a referral regarding memory problems.",,1.0,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 445 - Q1,NHFT,NHFT 445,18/08/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,"I really don't think there's much more that could be done. Relapse is worrying me, as I sometimes feel I'm losing control now finished. I think a 3 month follow up just to reaffirm I'm doing the relapse prevention correctly rather than total discharge. It's easy to go backwards again.",,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 445 - Q2,NHFT,NHFT 445,18/08/2021,Local partnerships- MH,Adult mental health,1,What was good?,"Having someone (Dr Omonori) who listened, and understood my feelings. I felt comfortable divulging my feeling, although some sessions were difficult. It's often easier to keep things inside, but this kind approach allowed me to speak freely.",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 363 - Q1,NHFT,NHFT 363,20/08/2021,Community health services,Children and young people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 363 - Q2,NHFT,NHFT 363,20/08/2021,Community health services,Children and young people,1,What was good?,At listening to my concerns and helping me understand.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 371 - Q1,NHFT,NHFT 371,20/08/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 371 - Q2,NHFT,NHFT 371,20/08/2021,Community health services,Children and young people,1,What was good?,Everything.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 457 - Q1,NHFT,NHFT 457,25/08/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,Everything.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 457 - Q2,NHFT,NHFT 457,25/08/2021,Local partnerships- MH,Adult mental health,5,What was good?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 461 - Q1,NHFT,NHFT 461,02/09/2021,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 461 - Q2,NHFT,NHFT 461,02/09/2021,Forensic,Offender health,2,What was good?,The nurses are really understanding and supportive. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 469 - Q1,NHFT,NHFT 469,02/09/2021,Forensic,Offender health,1,What could we do better?,Optician and dentist waiting time should be improved. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 469 - Q2,NHFT,NHFT 469,02/09/2021,Forensic,Offender health,1,What was good?,"I suffer from anxiety and depression, my medication was changed and I felt much better.  healthcare listened to everything I said an let me make the decision in changing my meds, it's allowed me time to think to over.  Good work all round. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,
+NHFT 477 - Q1,NHFT,NHFT 477,02/09/2021,Forensic,Offender health,3,What could we do better?,"Giving me my Tens machine & my preeauns. 
+Repour with nurses was excellent, shame the female Dr I saw on 16th doesn't have same attitude toward patients. ",,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 477 - Q2,NHFT,NHFT 477,02/09/2021,Forensic,Offender health,3,What was good?,"Repour with nurses was excellent, shame the female Dr I saw on 16th doesn't have same attitude toward patients. ",,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 485 - Q1,NHFT,NHFT 485,02/09/2021,Forensic,Offender health,2,What could we do better?,More leaflets about COVID and restrictions. ,,4.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 485 - Q2,NHFT,NHFT 485,02/09/2021,Forensic,Offender health,2,What was good?,Fast and reliable. ,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 491 - Q1,NHFT,NHFT 491,03/09/2021,Forensic,Offender health,2,What could we do better?,Can't think of anything. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 491 - Q2,NHFT,NHFT 491,03/09/2021,Forensic,Offender health,2,What was good?,"Staff are always ready to help, they don't discriminate an always give good positive advice and treatment. ",,1.0,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 757 - Q1,NHFT,NHFT 757,06/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Due to short staffing, I wasn't able to take a top that had a make on, back to kings mill that I brought when I was Amber ward.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 757 - Q2,NHFT,NHFT 757,06/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward staff were good, they got me knitting again, and I helped another patients learn to knit again.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,1.0
+NHFT 502 - Q1,NHFT,NHFT 502,08/09/2021,Forensic,Offender health,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 502 - Q2,NHFT,NHFT 502,08/09/2021,Forensic,Offender health,1,What was good?,Getting negative thought out of my mind. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 510 - Q1,NHFT,NHFT 510,08/09/2021,Forensic,High secure MH,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 510 - Q2,NHFT,NHFT 510,08/09/2021,Forensic,High secure MH,2,What was good?,The TED staff that helped us through the pandemic. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 518 - Q1,NHFT,NHFT 518,08/09/2021,Forensic,High secure MH,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 518 - Q2,NHFT,NHFT 518,08/09/2021,Forensic,High secure MH,3,What was good?,Daycare TES services. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 526 - Q1,NHFT,NHFT 526,08/09/2021,Forensic,High secure MH,2,What could we do better?,"Allow us more freedoms, it just seemed so unnecessary to be under so many security measures. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 526 - Q2,NHFT,NHFT 526,08/09/2021,Forensic,High secure MH,2,What was good?,"Giving me a drug free, stable lifestyle was essential for my getting better. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 760 - Q1,NHFT,NHFT 760,09/09/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Listen better and stop lying about an appointment, and stop swapping different people and just stick with one person.",,5.0,,,,,,,1.0,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 760 - Q2,NHFT,NHFT 760,09/09/2021,Local partnerships- MH,Adult mental health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 536 - Q1,NHFT,NHFT 536,13/09/2021,Forensic,Low secure and CFS,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 544 - Q1,NHFT,NHFT 544,13/09/2021,Forensic,Low secure and CFS,3,What could we do better?,"Food could be better.  More things to do construction, more staff. ",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,
+NHFT 544 - Q2,NHFT,NHFT 544,13/09/2021,Forensic,Low secure and CFS,3,What was good?,"Spinney leave.  Banter with staff, chatting watching films, documentaries. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,
+NHFT 552 - Q1,NHFT,NHFT 552,13/09/2021,Forensic,Low secure and CFS,3,What could we do better?,"Caring for someone as an individual - less as an illness with an average approach to care. 
+Quicker at implementing plans when positive progress can be made. ",,4.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 552 - Q2,NHFT,NHFT 552,13/09/2021,Forensic,Low secure and CFS,3,What was good?,"Listening to me as a patient.  Support from OT, Social Services & Nursing. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 560 - Q1,NHFT,NHFT 560,13/09/2021,Forensic,Low secure and CFS,2,What could we do better?,"More access to technology, other low-secure hospitals have smart phones access all the time but not here, why?",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,
+NHFT 560 - Q2,NHFT,NHFT 560,13/09/2021,Forensic,Low secure and CFS,2,What was good?,The diversity and the care team is good.  They are good at listening to us. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0
+NHFT 564 - Q1,NHFT,NHFT 564,14/09/2021,Community health services,Children and young people,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 564 - Q2,NHFT,NHFT 564,14/09/2021,Community health services,Children and young people,1,What was good?,"Helpful.
+Listening.
+Advice.",,1.0,,,,1.0,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 570 - Q1,NHFT,NHFT 570,15/09/2021,Local partnerships- MH,Psychological therapy,2,What could we do better?,"Help with anxiety management, coping strategies, more help looking after my baby and more staff willing to help.  Activities were limited and timetable in bedroom not followed.  Thought I'd get more support practical & emotional. ",,4.0,,,,,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 570 - Q2,NHFT,NHFT 570,15/09/2021,Local partnerships- MH,Psychological therapy,2,What was good?,"Some friendly staff, clean, good facilities, nice food, good equipment, nice activities coordinator, some quiet places, nice bath, bedroom was nice.  Good psychiatrist and brilliant health visitor and OT.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,1.0,1.0,,,,,,,,,
+NHFT 578 - Q1,NHFT,NHFT 578,15/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"As far as I was concerned the service was excellent.  
+It was rather noisy.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 578 - Q2,NHFT,NHFT 578,15/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The meals, especially the breakfast.  Dinners, small breaks eg tea breaks and coffee breaks and the supper times.  The hospital staff were very understanding and caring.  Inside the wards, it was very clean.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 773 - Q1,NHFT,NHFT 773,19/09/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,Stick to treatment plans. Maintain contact. Be more consistent. Dont change appointments at the last moment. Listen to what patients want and need. Keep relationships professional.,,4.0,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 773 - Q2,NHFT,NHFT 773,19/09/2021,Local partnerships- MH,Adult mental health,4,What was good?,Easy to get to centre.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 588 - Q1,NHFT,NHFT 588,21/09/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,I think that under the circumstances the team have been working under the last 18 months (i.e. COVID) you couldn't have done better.  ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 596 - Q1,NHFT,NHFT 596,21/09/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,More in house support activities needed. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 596 - Q2,NHFT,NHFT 596,21/09/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"Got a diagnosis, got a scan, involved my family in the discussion. ",,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 601 - Q1,NHFT,NHFT 601,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing for me.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 609 - Q1,NHFT,NHFT 609,22/09/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"Multiple issues with kitchens not been able to provide form my special medical diet.  
+Not been able to come out of room due to lack staff.  
+Too many restrictive practices in use. ",,5.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,
+NHFT 609 - Q2,NHFT,NHFT 609,22/09/2021,Local partnerships- MH,Adult mental health,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 617 - Q1,NHFT,NHFT 617,22/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 625 - Q1,NHFT,NHFT 625,22/09/2021,Forensic,Arnold lodge,3,What could we do better?,Hospital leadership or when you make a request it is passed along a long chain of people.  You have to prompt/remind people about requests. ,,4.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 625 - Q2,NHFT,NHFT 625,22/09/2021,Forensic,Arnold lodge,3,What was good?,Good relationship with the staff.  Staff always happy to help.  Good support from the team of doctors.  Domestics pleasant & good food. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 633 - Q1,NHFT,NHFT 633,22/09/2021,Local partnerships- MH,Learning disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 638 - Q1,NHFT,NHFT 638,23/09/2021,Local partnerships- MH,Prescribed services,1,What could we do better?,"Take me for more walks (lol), jokes aside everything was good. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 638 - Q2,NHFT,NHFT 638,23/09/2021,Local partnerships- MH,Prescribed services,1,What was good?,"Environment and staff was very supportive & friendly. 
+I did not feel uncomfortable in anyway. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 646 - Q1,NHFT,NHFT 646,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,First nurse didn't keep in contact with my husband. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 646 - Q2,NHFT,NHFT 646,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Rebecca was very respectful and caring. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 654 - Q1,NHFT,NHFT 654,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 654 - Q2,NHFT,NHFT 654,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Kind, caring & good explanations. ",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 662 - Q1,NHFT,NHFT 662,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 662 - Q2,NHFT,NHFT 662,23/09/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,This was an assessment which my husband requested but no further appointments needed at this time.  Very satisfied with information given and we can ask for further help if needed in the future. ,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 669 - Q1,NHFT,NHFT 669,24/09/2021,Community health services,Children and young people,2,What could we do better?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 669 - Q2,NHFT,NHFT 669,24/09/2021,Community health services,Children and young people,2,What was good?,Highly informative and impartial advice. Ongoing support options outlined and information details given.,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 670 - Q1,NHFT,NHFT 670,27/09/2021,Community health services,Specialist services,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 795 - Q1,NHFT,NHFT 795,28/09/2021,Community health services,Children and young people,2,What could we do better?,"My sons birth and 6-8 week got missed, so I had to chase both these. The advice line was extremely busy, and I was waiting for hours to get through, which isn’t ideal when you have a new baby to look after.",,4.0,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 795 - Q2,NHFT,NHFT 795,28/09/2021,Community health services,Children and young people,2,What was good?,"When I got to see a health visitor, she was very nice, and went out her way to explain and reassure, that everything was okay with my baby boy. She then booked a follow up appointment, so I didn’t get missed again. Very knowledgeable!!",,2.0,,,,,,,,1.0,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 803 - Q1,NHFT,NHFT 803,29/09/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"It took 7 months of being passed around, till I got a therapist, 12 sessions. I had 4 sessions then woman went of sick 3 months ago. No one else can provide this new service. Still waiting for sessions to continue. Only contact I've had since, is when I've rung to complain. Still waiting. Told to ring crisis line, which if I get to the point of ending my life, it would be too late to ring the crisis line, as I wouldn't want help to stop it, I would of made that decision. It is not a long term solution, and I feel no one cares. No one is helping me, and I am not in a position to help myself.",,5.0,,,,,1.0,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 803 - Q2,NHFT,NHFT 803,29/09/2021,Local partnerships- MH,Adult mental health,5,What was good?,"The actual appointment, I had.",,3.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 680 - Q1,NHFT,NHFT 680,30/09/2021,Forensic,High secure LD,3,What could we do better?,Sometimes I feel I'm not listened too.  Being stuck in my room and not being able to access activities due to low staffing levels. ,,5.0,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 680 - Q2,NHFT,NHFT 680,30/09/2021,Forensic,High secure LD,3,What was good?,Staff care about how you are feeling.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 688 - Q1,NHFT,NHFT 688,30/09/2021,Forensic,High secure LD,3,What could we do better?,Sometimes the ward is too noisy.  Sometimes my routine changes and I find it hared to deal with. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 688 - Q2,NHFT,NHFT 688,30/09/2021,Forensic,High secure LD,3,What was good?,Looking forward to moving onto autism ward which will be better for me. ,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 696 - Q1,NHFT,NHFT 696,30/09/2021,Forensic,High secure women's service,2,What could we do better?,None at all. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 696 - Q2,NHFT,NHFT 696,30/09/2021,Forensic,High secure women's service,2,What was good?,Get help & support & respect from the staff. ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 704 - Q1,NHFT,NHFT 704,30/09/2021,Forensic,High secure women's service,1,What could we do better?,Even though staff od listen it could be better as some staff don't listen. ,,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 704 - Q2,NHFT,NHFT 704,30/09/2021,Forensic,High secure women's service,1,What was good?,Keeps me safe.  Staff & patients are nice to me & I like playing board games & team work. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,1.0
+NHFT 712 - Q1,NHFT,NHFT 712,30/09/2021,Forensic,High secure women's service,2,What could we do better?,"Dr's need to listen to me.  Treat me better. 
+Need more staff.",,4.0,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 712 - Q2,NHFT,NHFT 712,30/09/2021,Forensic,High secure women's service,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 720 - Q1,NHFT,NHFT 720,30/09/2021,Forensic,High secure LD,1,What could we do better?,"Short staff, hard for patients to do stuff. ",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 720 - Q2,NHFT,NHFT 720,30/09/2021,Forensic,High secure LD,1,What was good?,"Friendship I get from staff.  Good communication. Good helpers, staff are quality from Southwell. ",,1.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 728 - Q1,NHFT,NHFT 728,30/09/2021,Forensic,High secure LD,3,What could we do better?,No staff to go off the ward with them. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 728 - Q2,NHFT,NHFT 728,30/09/2021,Forensic,High secure LD,3,What was good?,Activities. Staff are funny and give me choices. ,,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 804 - Q1,NHFT,NHFT 804,30/09/2021,Unknown,Unknown,5,What could we do better?,Sort out your staff on treatment of patients.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 804 - Q2,NHFT,NHFT 804,30/09/2021,Unknown,Unknown,5,What was good?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 742 - Q1,NHFT,NHFT 742,04/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 925 - Q1,NHFT,NHFT 925,04/10/2021,Community health services,Specialist Services and CYP,7,What could we do better?,Having people actually be there to conduct appointments when they are made. didn't have chance to find out. We turned up on time for our appointment to find there was no one there to complete our appointment/review. 04/10/21 1345 ladybrook children's centre.,,5.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 925 - Q2,NHFT,NHFT 925,04/10/2021,Community health services,Specialist Services and CYP,7,What was good?,"Nothing, ",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 811 - Q1,NHFT,NHFT 811,07/10/2021,Community health services,North Notts,1,What could we do better?,Nothing at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 811 - Q2,NHFT,NHFT 811,07/10/2021,Community health services,North Notts,1,What was good?,"The respiratory nurse was caring, sensitive to our needs. He was pro-active in getting help where necessary. Couldn't wish for better.",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 819 - Q1,NHFT,NHFT 819,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 819 - Q2,NHFT,NHFT 819,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,They were so pleasant & caring I was really looked after.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 827 - Q1,NHFT,NHFT 827,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 827 - Q2,NHFT,NHFT 827,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Lovely staff. Efficient service.,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 835 - Q1,NHFT,NHFT 835,07/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 835 - Q2,NHFT,NHFT 835,07/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Quality of care and clear information. Friendly and efficient.,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 933 - Q1,NHFT,NHFT 933,08/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing could be improved as exceeded expectations.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 845 - Q1,NHFT,NHFT 845,09/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 845 - Q2,NHFT,NHFT 845,09/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Overall good service, with friendly staff. ",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 853 - Q1,NHFT,NHFT 853,09/10/2021,Local partnerships- MH,CAMHS,1,What could we do better?,Not much.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 853 - Q2,NHFT,NHFT 853,09/10/2021,Local partnerships- MH,CAMHS,1,What was good?,"They asked the right questions and allowed me to talk about and understand, now I feel for the first time in a while.  Were also nice and seemed like they cared for what I said. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 934 - Q1,NHFT,NHFT 934,11/10/2021,Community health services,South Notts,1,What could we do better?,I was happy with all areas of my care.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 937 - Q1,NHFT,NHFT 937,15/10/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"My name is [Name redacted]. I am on Redwood 1 in Highbury Hospital. I have only just realized that when that under section 2 I am a voluntary patient. Now the application has been made for me to be on section 3, I am aware. When individuals in the ward 'dominate' each other in arguments it feels as if I am helpless to socialize and aid the situation; for myself. Staff do not care nor get involved, even when requested kindly. My knowledge of sections 2 and 3 is more importantly not very good, therefore should I wish to get leave to go home, or return home, it is rarely granted. I have left hospital grounds once before, yet even to get a breath of fresh air seems hard to come by. The staff and patients here are keeping me as if I am a caged animal. However just before the application has been made for section 3, I realise only then that I was on section 2, more specifically as a voluntary patient. During my stay here I did not realize I was a voluntary patient on section 2. Now the application has been made for me to be here under section 3 as a formal patient. I feel the actions of the patients and staff here are discussing and doing things that are beyond my comprehension. They have been doing this since I have entered the hospital, far too frequently for it to be considered a friendly or helpful response. I have been trapped here as a voluntary patient! It seems like when I play chess on my phone or the internet, there is little I can do, or by comparison when socializing or when I express myself. In conclusion, I was unable to leave the hospital under the Mental Health Act. The staff could manage the patients better. Individuals such as '[Nickname redacted]' seem to be dominating other males on the ward, asking them many questions about religion, politics and this is not appropriate. His actions are not being appropriately managed, and I feel and realize he is one of the many individuals stopping me from socializing with other human beings. This lack of human contact is not being managed properly. The nurse ""[Name redacted]"" seems to accompany me to every important appointment I have. She is elderly and African, and looks related to the man [Name redacted]! This is a silly comparison of course. The staff here when requested are not showing me there last names on their lanyards, when I want to make a formal or informal complaint, verbally, it goes unheard. They are professionals here. Individuals are taking videos on social media, and they aren't handling this correctly either. I have had visitors whilst I am here, yet it seems many patients here are coming and going as they please. I rarely get to leave here under section 2. I have trusted them with a lot of sensitive information which I think is quite important to consider in the way I am being 'handled' here. Expressing myself verbally seems extraordinarily difficult, as what I say, in comparison to what I type and write, can be easily misinterpreted. I would like to return home to my immediate family, and those I love and value. They have cared for me, yet I feel that my past life is not a fair representation, consciously, of the fact I took my medication improperly, or the way I am now. I am requesting a second chance to go home, be with family under the appropriate care - supervised community treatment. This voice went unheard until now, I feel the consideration for my argument was not there. My track record clearly demonstrates I have obliged the correct treatment in the past is not a valid comparison as to my actions in the present. I pray this information will be discarded, and my second chance flourish. I would like for people to hear my voice as my true self, instead of misrepresented information. I accept the treatment given, and the consequence of others' actions I am powerless over. I feel like a caged animal. This, in truth, is incorrect, yet whenever the opportunity arises for me to become break free, I am distracted or unable.",,5.0,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,
+NHFT 937 - Q2,NHFT,NHFT 937,15/10/2021,Local partnerships- MH,Adult mental health,5,What was good?,"The staff here cook the food nicely, they stop patients from arguing and handle them when they are getting upset.",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 943 - Q1,NHFT,NHFT 943,19/10/2021,Local partnerships- MH,Learning disability,1,What could we do better?,Nothing all was good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 943 - Q2,NHFT,NHFT 943,19/10/2021,Local partnerships- MH,Learning disability,1,What was good?,"Loves the new easy chair easy to transfer now from chair to bed, and chair to wheelchair by himself. Loves the wheelchair to go out and about.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 873 - Q1,NHFT,NHFT 873,24/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 873 - Q2,NHFT,NHFT 873,24/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,Very supportive.  Asks questions without feeling silly.  Very cheerful and befriending whilst doing his job.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 881 - Q1,NHFT,NHFT 881,24/10/2021,Community health services,North Notts,1,What could we do better?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 889 - Q1,NHFT,NHFT 889,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 889 - Q2,NHFT,NHFT 889,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Welcoming, polite, efficient.  Went away with comfortable feet as always. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 897 - Q1,NHFT,NHFT 897,24/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 897 - Q2,NHFT,NHFT 897,24/10/2021,Community health services,Specialist Services and CYP,1,What was good?,"Very friendly, helpful service.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 913 - Q1,NHFT,NHFT 913,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 913 - Q2,NHFT,NHFT 913,26/10/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"Due to COVID everything was done over the telephone, everything was good.  It would have been nice to have meet face to face, but we still feel we had the best service possible, thank you. ",,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 921 - Q1,NHFT,NHFT 921,26/10/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 921 - Q2,NHFT,NHFT 921,26/10/2021,Community health services,Specialist Services and CYP,1,What was good?,Kind and good at listening. Very informative.,,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 950 - Q1,NHFT,NHFT 950,26/10/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,"More staff, as they are always sort staffed.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 950 - Q2,NHFT,NHFT 950,26/10/2021,Local partnerships- MH,Mental health services for older people,2,What was good?,"The staff were very nice and helpful, and have lots to do to keep the ward running for the patients. They work hard.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1006 - Q1,NHFT,NHFT 1006,31/10/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,Improve communication between staff and patients. Improve staff sickness levels as it has an impact on patients. Stick to appointment times. I don't feel my nurse has helped me at all. I'm glad to be back under the care of my GP who listens more than my nurse ever did. Wouldn't want to be back under this team again.,,5.0,,,,,1.0,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1006 - Q2,NHFT,NHFT 1006,31/10/2021,Local partnerships- MH,Adult mental health,5,What was good?,The reception staff are always helpful and friendly. Phone is always answered quickly. Messages are always passed on from reception staff.,,1.0,,,,1.0,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 960 - Q1,NHFT,NHFT 960,02/11/2021,Forensic,Wathwood,2,What could we do better?,Better access to internet services/social media. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,
+NHFT 960 - Q2,NHFT,NHFT 960,02/11/2021,Forensic,Wathwood,2,What was good?,Patients are treated well. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 968 - Q1,NHFT,NHFT 968,02/11/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Nothing ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 968 - Q2,NHFT,NHFT 968,02/11/2021,Local partnerships- MH,Adult mental health,1,What was good?,The tutors were very warm and made it easy to talk and feel welcome.  Made you think and adapt questions to experiences.  Looking forward to the next course. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 976 - Q1,NHFT,NHFT 976,02/11/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,Nothing I've been totally satisfied. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 976 - Q2,NHFT,NHFT 976,02/11/2021,Local partnerships- MH,Adult mental health,1,What was good?,Everything! You've really got to know me and have changed my life for the better. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1011 - Q1,NHFT,NHFT 1011,02/11/2021,Local partnerships- MH,Mental health services for older people,4,What could we do better?,"My partner has seen or spoken to various professionals during their time under Adult Mental Health services. We have found the service to cause a lot of upset and distress to both of us, as the care hasn't been good at all. I think we know more about the staff's personal lives than they do about ours. We are not interested in struggles they have had, what made them go into the job, house renovations etc. Perhaps put your patients first. That would be a good start. We will be putting in an official complaint as we don't seem to be getting anywhere.",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1011 - Q2,NHFT,NHFT 1011,02/11/2021,Local partnerships- MH,Mental health services for older people,4,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1019 - Q1,NHFT,NHFT 1019,08/11/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"I have always felt that I am a nuscence to the team. So when I ring up and ask for a call from duty, there is nothing worse than sitting waiting for a call that never comes. So now I don't bother contacting them however bad or distressed I feel. I also was led to believe they would liaise with GP about my meds, but this never happened. So I spoke to my GP myself and sorted it with him myself. I am now on a waiting list but it took me lots of calls to find out what I'm waiting for, and now I find it could take a year to materialise. The admin people in the team are the kindest and most helpful in the team, and they say I can call duty in the meantime, but if I do then I either get no call back (which just increases my distress) or the duty person says to ring the Samaritans or my GP. I don't think I will get any help from this team, so I am finding other ways to get help or help myself. I had such high hopes when I was referred. I liked the idea of everything I heard - it just never came to anything. The person I spoke to for my assessment gave me hope that they could help me, but it never materialised.",,5.0,,,,1.0,,,,,,,,,1.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1019 - Q2,NHFT,NHFT 1019,08/11/2021,Local partnerships- MH,Adult mental health,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1024 - Q1,NHFT,NHFT 1024,12/11/2021,Local partnerships- MH,IAPT,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1024 - Q2,NHFT,NHFT 1024,12/11/2021,Local partnerships- MH,IAPT,1,What was good?,"Not a structured approach. It felt comfortable to be able to switch between topics and points, but the therapist always managed to revert back to the point in a natural and relevant manner. The sessions were relaxed and informal, but still have a clear objective.",,1.0,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1031 - Q1,NHFT,NHFT 1031,17/11/2021,Local partnerships- MH,Adult mental health,4,What could we do better?,"My previous nurse was chaotic and unorganised. She found it hard to manage her time effectively. No structure to appointments and I was sometimes left not quite sure what treatment plans were, appointments were all over the place, cancelled, changed at short notice and generally a waste of my time. I had called to speak to a duty worker on numerous occasions and didn't always get a call back. Felt very unsupported by this service. I'm hoping things improve with my new nurse as he seems ok so far.",,4.0,,,,,,,,1.0,,,,,1.0,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1031 - Q2,NHFT,NHFT 1031,17/11/2021,Local partnerships- MH,Adult mental health,4,What was good?,My CPN leaving and getting a new one. Exploring new medication options that have helped me a lot. Really nice staff on reception who were always kind and friendly.,,2.0,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 990 - Q1,NHFT,NHFT 990,19/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 990 - Q2,NHFT,NHFT 990,19/11/2021,Community health services,Specialist Services and CYP,1,What was good?,very thorough information given to help us and friendly and understanding ,,1.0,,,,1.0,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 997 - Q1,NHFT,NHFT 997,22/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 997 - Q2,NHFT,NHFT 997,22/11/2021,Community health services,Specialist Services and CYP,1,What was good?,The Health Visitor was really understanding,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1039 - Q1,NHFT,NHFT 1039,25/11/2021,Local partnerships- MH,Adult mental health,5,What could we do better?,"Mental health services obviously need improvement. My experience at Bassetlaw has led me to believe that there aren't actually any mental health treatments at all. I am hopeless for the future and I beg the question, ""what are people sent to A&E for?"". I went into A&E because I was in a crisis, and I don't believe any of the staff were understanding or had any actual experience or skills that makes A&E a safe space for someone in crisis. I felt like I was treated like a criminal instead of a patient. I understand that A&E isn't full of mental health professionals, but if mental health helplines are sending people to A&E departments when in crisis, those people at A&E should be able to deal with it appropriately. Currently, I have no faith in the NHS for mental health support at all.",,5.0,,,,,,,,1.0,,1.0,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1039 - Q2,NHFT,NHFT 1039,25/11/2021,Local partnerships- MH,Adult mental health,5,What was good?,N/a,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1205 - Q1,NHFT,NHFT 1205,05/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1205 - Q2,NHFT,NHFT 1205,05/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The ward staff are very good at listening, and making time for you as a carer, and makes you feel at ease with you are worried about your family. They were very friendly and helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1045 - Q1,NHFT,NHFT 1045,10/12/2021,Community health services,South Notts,2,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1045 - Q2,NHFT,NHFT 1045,10/12/2021,Community health services,South Notts,2,What was good?,Lovely staff.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1053 - Q1,NHFT,NHFT 1053,10/12/2021,Community health services,South Notts,1,What could we do better?,Nothing for my case.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1053 - Q2,NHFT,NHFT 1053,10/12/2021,Community health services,South Notts,1,What was good?,"Excellent empathy and proactive staff, with fantastic enthusiasms and knowledge.",,1.0,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1055 - Q1,NHFT,NHFT 1055,15/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1055 - Q2,NHFT,NHFT 1055,15/12/2021,Community health services,Specialist Services and CYP,1,What was good?,very useful advice and very good conversation. Supportive and helpful.,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1058 - Q1,NHFT,NHFT 1058,16/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1058 - Q2,NHFT,NHFT 1058,16/12/2021,Community health services,Specialist Services and CYP,1,What was good?,Reassuring about concerns,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1066 - Q2,NHFT,NHFT 1066,17/12/2021,Community health services,Specialist Services and CYP,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1070 - Q1,NHFT,NHFT 1070,21/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1070 - Q2,NHFT,NHFT 1070,21/12/2021,Community health services,Specialist Services and CYP,1,What was good?,Everything! I cant fault the support.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1077 - Q1,NHFT,NHFT 1077,22/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Not necessary as it seems to be good as it is a the moment. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1077 - Q2,NHFT,NHFT 1077,22/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,That I was able to be with husband. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1085 - Q1,NHFT,NHFT 1085,23/12/2021,Local partnerships- MH,Mental health services for older people,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1085 - Q2,NHFT,NHFT 1085,23/12/2021,Local partnerships- MH,Mental health services for older people,1,What was good?,"The staff were understanding, caring and kind.  May I have to go into Millbrook again I would not be afraid. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NHFT 1093 - Q1,NHFT,NHFT 1093,23/12/2021,Specialist Services and CYP,5,7,What could we do better?,"At this present moment nothing ""apart from a bit of Banksy in the operating theatre"",""From the moment I started my treatment I have been treated with the greatest respect, entertained with humour and comfort and confidence. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1093 - Q2,NHFT,NHFT 1093,23/12/2021,Specialist Services and CYP,5,7,What was good?,Community health services,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1101 - Q1,NHFT,NHFT 1101,24/12/2021,Local partnerships- MH,Learning disability,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1101 - Q2,NHFT,NHFT 1101,24/12/2021,Local partnerships- MH,Learning disability,1,What was good?,I think she helped me with anxiety and depression especially about wat happened between my family and me. She was a good listener and understood what I've been through. Working with anxiety helped.  My care plan. Easy reading.  Better after talking about what happens with family. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,
+NHFT 1109 - Q1,NHFT,NHFT 1109,24/12/2021,Community health services,Specialist Services and CYP,2,What could we do better?,Nothing really except a facility for a hot drink due to length of meeting. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1109 - Q2,NHFT,NHFT 1109,24/12/2021,Community health services,Specialist Services and CYP,2,What was good?,The detailed information came thick and fast.  Was allowed to explain our points of view on personal problems.  Very open Q/A and information package for home reading was essential. ,,1.0,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1117 - Q1,NHFT,NHFT 1117,24/12/2021,Forensic,Arnold lodge,2,What could we do better?,Have more regular staff available. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1117 - Q2,NHFT,NHFT 1117,24/12/2021,Forensic,Arnold lodge,2,What was good?,OT and their services. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1228 - Q1,NHFT,NHFT 1228,26/12/2021,Local partnerships- MH,Adult mental health,1,What could we do better?,I felt uneasy around certain female healthcares. I felt like I was ignored by them.,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1228 - Q2,NHFT,NHFT 1228,26/12/2021,Local partnerships- MH,Adult mental health,1,What was good?,"I was scared before I came, as I heard this wasn't a very nice ward to be a patient. It wasn't what I expected, and really enjoyed being on there, The staff are amazing.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0
+NHFT 1129 - Q1,NHFT,NHFT 1129,30/12/2021,Forensic,Arnold lodge,2,What could we do better?,Employment needed like in prison I can have a job as a cleaner for example. ,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1129 - Q2,NHFT,NHFT 1129,30/12/2021,Forensic,Arnold lodge,2,What was good?,food,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1137 - Q1,NHFT,NHFT 1137,30/12/2021,Forensic,Arnold lodge,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1137 - Q2,NHFT,NHFT 1137,30/12/2021,Forensic,Arnold lodge,1,What was good?,I survive though all. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1695 - Q1,NHFT,NHFT 1695,10/01/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,Everything and anything.,,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1695 - Q2,NHFT,NHFT 1695,10/01/2022,Local partnerships- MH,Adult mental health,5,What was good?,Absolutely nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1139 - Q1,NHFT,NHFT 1139,20/01/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1139 - Q2,NHFT,NHFT 1139,20/01/2022,Local partnerships- MH,Adult mental health,1,What was good?,Recovery course is such a wonderful resource  I am a carer of my husband who has depression & the recovery college has really helped me in this role & finding out more about skills in improving our mental health. ,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,
+NHFT 1147 - Q1,NHFT,NHFT 1147,20/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Ward staff could be better at communicating and giving correct information to friends and relatives. ,,4.0,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1155 - Q1,NHFT,NHFT 1155,21/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"All was OK, considering the recent COVID outbreak.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1155 - Q2,NHFT,NHFT 1155,21/01/2022,Community health services,Specialist Services and CYP,1,What was good?,"Serious problem given a good explanation from 2 happy individuals. 
+Having a joke and a laugh from time to time. ",,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1163 - Q1,NHFT,NHFT 1163,21/01/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1163 - Q2,NHFT,NHFT 1163,21/01/2022,Community health services,Specialist Services and CYP,1,What was good?,"All the nurses and doctors have given the best service and cannot find any fault.  Always kind, keeping us informed, explaining any questions we have. ",,1.0,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1171 - Q1,NHFT,NHFT 1171,21/01/2022,Local partnerships- MH,Mental health services for older people,2,What could we do better?,It took a long time form test to result appointment. ,,4.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1171 - Q2,NHFT,NHFT 1171,21/01/2022,Local partnerships- MH,Mental health services for older people,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1178 - Q1,NHFT,NHFT 1178,25/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Having the visiting room off the ward.  As my mum had dementia she does ot understand the COVID rules & without actually seeing me she refuses to leave the ward to the visiting room. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,1.0,,
+NHFT 1178 - Q2,NHFT,NHFT 1178,25/01/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Kept me informed about my mums care & any incidences. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1183 - Q1,NHFT,NHFT 1183,28/01/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,"I think you session could be longer in regard to certain patients, some people myself included, could've done with maybe two hours instead of an hour ore even and hour and half. ",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1183 - Q2,NHFT,NHFT 1183,28/01/2022,Local partnerships- MH,Adult mental health,1,What was good?,Had a really good repour with my therapist.  Listened to everything I had to say and was very helpful in finding ways to help me sort through my problems. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1191 - Q1,NHFT,NHFT 1191,28/01/2022,Local partnerships- MH,Prescribed services,1,What could we do better?,increase number of beds/centres over the UK.  this will make it accessible for wider population. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1191 - Q2,NHFT,NHFT 1191,28/01/2022,Local partnerships- MH,Prescribed services,1,What was good?,Providing special care for my wife and child together round the clock. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1199 - Q1,NHFT,NHFT 1199,28/01/2022,Community health services,Specialist Services and CYP,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1199 - Q2,NHFT,NHFT 1199,28/01/2022,Community health services,Specialist Services and CYP,7,What was good?,"Lots of info, easy to contact for help, supportive.",,1.0,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1829 - Q1,NHFT,NHFT 1829,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1829 - Q2,NHFT,NHFT 1829,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,I have had excellent care. They have helped me so very much,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1837 - Q1,NHFT,NHFT 1837,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Improvement needed for people just starting with MH problems not enough services.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1837 - Q2,NHFT,NHFT 1837,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,My MH is longstanding 35 years.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1845 - Q1,NHFT,NHFT 1845,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Everything. Appointments not often enough, different doctors, constant cancellations and literally no help.  I may as well not be under their care.
+Please help more. I want my life back, I want to get a job and be happy. I just need some help to get there.",,5.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1845 - Q2,NHFT,NHFT 1845,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1853 - Q1,NHFT,NHFT 1853,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"More support in the beginning for a longer time and still waiting to see a therapist two years down the line.  Not good enough.  Psychiatrist took the word of the GP and prescribed medication before actually seeing the patient, which was a totally different scenario to 22 years ago and medication still not working after 2 years.",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NHFT 1853 - Q2,NHFT,NHFT 1853,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1861 - Q1,NHFT,NHFT 1861,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Explain, discuss, describe options.  Plan treatment plan ahead a sessions purpose/aims.  Actually help us cope/find coping strategies.  Read letters from other professionals about me when sent to them, stop making money/saving the priority as it marked by reduces care received.  Length of waiting times, I once had a ""review"" call or two where ""reviewer"" did not listen, where I'd specifically asked for no review, ignored that I was seriously ill though this information passed to them at start and ploughed on despite all I said.  Some APT services are worse than useless, lets wellbeing in particular.",,5.0,,,1.0,,,,,,,1.0,1.0,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1861 - Q2,NHFT,NHFT 1861,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Trent PTs are excellent - listen, helpful, plan strategies etc. ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1869 - Q1,NHFT,NHFT 1869,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,Time scale - due to staff shortages and an overwhelming case load not much you can do about it.,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1869 - Q2,NHFT,NHFT 1869,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,I feel I have some support.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1877 - Q1,NHFT,NHFT 1877,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1877 - Q2,NHFT,NHFT 1877,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,I have all ways asked if I all right.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1885 - Q1,NHFT,NHFT 1885,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"If someone has a problem take them into a private room, especially if it's a regular ward.
+Doctors should realise that it curtains around a person not walls and everybody can hear what is being said, especially doctors shouting.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1885 - Q2,NHFT,NHFT 1885,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1893 - Q1,NHFT,NHFT 1893,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Doctor left without telling me and referred me to another one who I cannot understand.,,4.0,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1893 - Q2,NHFT,NHFT 1893,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?, ,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1901 - Q1,NHFT,NHFT 1901,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Better support for patients when staff are off sick.  I have not seen my CPN for about 6/7 weeks.  Since just before Christmas I have only seen my CPN about 4/5 times and I feel left to cope on my own.  I can access a duty nurse but I have a complex history.,,5.0,,,,,1.0,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1901 - Q2,NHFT,NHFT 1901,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,When I was getting weekly visits from my CPN I felt very supported.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1909 - Q1,NHFT,NHFT 1909,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1909 - Q2,NHFT,NHFT 1909,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,Get good support from family and GP easy to get GP appointment when required.,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1917 - Q1,NHFT,NHFT 1917,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Making waiting times shorter, I now have been waiting for stage 4 mental health for complex PTSD.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1925 - Q1,NHFT,NHFT 1925,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Waiting times for therapy.  Clinical psychologist no better than a counsellor.  Only listened, no improvement made to my condition.  Treatment should be every week, not every two/three weeks.
+Clinical psychologist moved jobs. I would have liked to have continued treatment with another GP but this was never an option for me.  Only referred to inspire for CBT.  I do not think this is adequate for me on waiting list three months now.  No care during this time.  Condition now worse.",,5.0,,,,,1.0,,1.0,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1925 - Q2,NHFT,NHFT 1925,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,All care staff have been friendly and respectful. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1933 - Q1,NHFT,NHFT 1933,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,No.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1933 - Q2,NHFT,NHFT 1933,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Cared for my father.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1941 - Q1,NHFT,NHFT 1941,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,I do get excellent mental health care from NHS.  However this is insufficient for my needs and is supplemented by day care from the council.  The NHS cut their contribution to the day care resulting in drastic cut of the day centre services.,,3.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1941 - Q2,NHFT,NHFT 1941,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Consistency, reliability, my CPN is excellent.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1949 - Q1,NHFT,NHFT 1949,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,More spacious areas for waiting as overcrowding often occurs leaving people standing about.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1949 - Q2,NHFT,NHFT 1949,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Much empathy has arisen since COVID.  Care workers are much more friendly. Patience very much is a virtue that many people; patients and staff need to pursue daily.  Virtues are cherished.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1957 - Q1,NHFT,NHFT 1957,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1957 - Q2,NHFT,NHFT 1957,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Regular contact especially by several members of the mental health team and others they referred me to when I have been to ill to walk to Marlow House myself, when I was sectioned on 2 occasions in the past.",,2.0,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1965 - Q1,NHFT,NHFT 1965,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"Perhaps - see the psychiatrist more frequently.
+COVID has made it impossible to see my psychiatrist face-to-face rather than contact by telephone.  I hope that as restrictions have been relaxed, I will soon be able to see him face-to-face.",,4.0,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1965 - Q2,NHFT,NHFT 1965,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,My psychiatrist is very helpful. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1973 - Q1,NHFT,NHFT 1973,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1973 - Q2,NHFT,NHFT 1973,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,My care is 10 out of 10.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1989 - Q1,NHFT,NHFT 1989,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Keep B2 open in Worksop.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1989 - Q2,NHFT,NHFT 1989,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,I have been fortunate to have received excellent care. Thank you. If local place of refuge i.e. Acute Ward is an aid to recovery.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1997 - Q1,NHFT,NHFT 1997,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1997 - Q2,NHFT,NHFT 1997,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,All.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1715 - Q1,NHFT,NHFT 1715,03/02/2022,Unknown,Unknown,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1721 - Q1,NHFT,NHFT 1721,09/02/2022,Unknown,Unknown,5,What could we do better?,"Easier to navigate through this site, easier to make direct contact with HV. Need much shorter waiting time. Need a more robust system of sharing info.",,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1721 - Q2,NHFT,NHFT 1721,09/02/2022,Unknown,Unknown,5,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1235 - Q1,NHFT,NHFT 1235,15/02/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,Food,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1235 - Q2,NHFT,NHFT 1235,15/02/2022,Local partnerships- MH,Adult mental health,2,What was good?,Shoppers,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1243 - Q1,NHFT,NHFT 1243,15/02/2022,Forensic,High secure PD pathway,2,What could we do better?,"More consistency in managerial decisions that could give more clarity to patients, also more positivity. ",,4.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1243 - Q2,NHFT,NHFT 1243,15/02/2022,Forensic,High secure PD pathway,2,What was good?,"I personally found the C.R.B, gym and fresh air walks a significant benefit in my own personal treatment pathway.  Education and recovery were a benefit as well.  I must say most of my improvement has been working with our activity co-ordinator who is very enthusiastic and a joy to work with. ",,1.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,
+NHFT 1251 - Q1,NHFT,NHFT 1251,15/02/2022,Forensic,Offender health,2,What could we do better?,Employ more staff (mental health & nurses) so you (we) can spend more time and not feel as if we are being rushed through like a production line. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1251 - Q2,NHFT,NHFT 1251,15/02/2022,Forensic,Offender health,2,What was good?,"Accessibility, polite, helpful & professionalism. ",,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1259 - Q1,NHFT,NHFT 1259,15/02/2022,Forensic,Offender health,2,What could we do better?,There could be a quicker way to see a doctor and start treatment sooner.  All that time to see or hear from a doctor and then start treatment it's not good.  A lot can happen in that time. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1259 - Q2,NHFT,NHFT 1259,15/02/2022,Forensic,Offender health,2,What was good?,"I got what I needed to make a difference with my attention span and help me focus on a task at hand,  so I can concentrate when I'm doing a course. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1264 - Q1,NHFT,NHFT 1264,21/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1271 - Q1,NHFT,NHFT 1271,22/02/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"I can't think of anything wht you could do any better, excellent job. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1271 - Q2,NHFT,NHFT 1271,22/02/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,"Was so caring and understanding, helped me so excellent service. ",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1278 - Q1,NHFT,NHFT 1278,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1278 - Q2,NHFT,NHFT 1278,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,"Having an open discussion
+friendly
+helpful
+informative",,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1736 - Q1,NHFT,NHFT 1736,24/02/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Be on time.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1736 - Q2,NHFT,NHFT 1736,24/02/2022,Community health services,Specialist Services and CYP,1,What was good?,The care they provided.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1290 - Q2,NHFT,NHFT 1290,28/02/2022,Local partnerships- MH,Adult mental health,3,What was good?,"I would give special mention to one staff member, he is known as (train) I believe.  The only one who gave me hope and inspiration.  ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1298 - Q1,NHFT,NHFT 1298,28/02/2022,Forensic,Offender health,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1298 - Q2,NHFT,NHFT 1298,28/02/2022,Forensic,Offender health,1,What was good?,Regular appointment and very kind. ,,2.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1306 - Q1,NHFT,NHFT 1306,02/03/2022,Forensic,Offender health,2,What could we do better?,Couldn't. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1306 - Q2,NHFT,NHFT 1306,02/03/2022,Forensic,Offender health,2,What was good?,"Quick reaction on my fan. 
+Very kind. 
+Good experience. ",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1314 - Q1,NHFT,NHFT 1314,02/03/2022,Forensic,Offender health,2,What could we do better?,Let prisoners know about healthcare appointments at least the day before so they are never missed.  (I have missed appointments several times due to being at work),,4.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1314 - Q2,NHFT,NHFT 1314,02/03/2022,Forensic,Offender health,2,What was good?,Healthcare newsletters.  COVID newsletters.  Friendly staff! Hot nurses. ,,2.0,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1322 - Q1,NHFT,NHFT 1322,02/03/2022,Forensic,Offender health,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1322 - Q2,NHFT,NHFT 1322,02/03/2022,Forensic,Offender health,2,What was good?,"The help I received has helped me progress through a life sentence and for that I'll always be grateful.  And the listening and involvement from the start team here has been very good as the help me with appointments, interview etc.",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1743 - Q1,NHFT,NHFT 1743,04/03/2022,,,1,What could we do better?,Nothing.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1743 - Q2,NHFT,NHFT 1743,04/03/2022,,,1,What was good?,Being given a time frame as to when I can expect to have my surgery.,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1328 - Q1,NHFT,NHFT 1328,07/03/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,"Food could be better, boring same thing everyday. ",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1328 - Q2,NHFT,NHFT 1328,07/03/2022,Local partnerships- MH,Adult mental health,2,What was good?,Staff - all staff at Bracken House. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1750 - Q1,NHFT,NHFT 1750,07/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,I still haven't had an appointment for my x-ray.,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1750 - Q2,NHFT,NHFT 1750,07/03/2022,Community health services,Specialist Services and CYP,1,What was good?,The lady I saw at clinic was very clear what the operation involved and very friendly.,,1.0,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1337 - Q1,NHFT,NHFT 1337,11/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,I'm not sure,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1337 - Q2,NHFT,NHFT 1337,11/03/2022,Community health services,Specialist Services and CYP,1,What was good?,"Lots of things, I learnt lots of ways to cope with anxiety etc",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1344 - Q1,NHFT,NHFT 1344,14/03/2022,Forensic,High secure MH,3,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1344 - Q2,NHFT,NHFT 1344,14/03/2022,Forensic,High secure MH,3,What was good?,Food. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,
+NHFT 1352 - Q1,NHFT,NHFT 1352,14/03/2022,Forensic,High secure MH,2,What could we do better?,Was put on the wrong course to start with.  Accepting issues. Not to be overly aggressive. ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1352 - Q2,NHFT,NHFT 1352,14/03/2022,Forensic,High secure MH,2,What was good?,"Understanding my health problem, tolerated to start. ",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1360 - Q1,NHFT,NHFT 1360,14/03/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1360 - Q2,NHFT,NHFT 1360,14/03/2022,Community health services,Specialist Services and CYP,1,What was good?,well listened too and making sure I understand everything very polite lady.,,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1367 - Q1,NHFT,NHFT 1367,15/03/2022,Forensic,High secure PD pathway,3,What could we do better?,Stop closing day room.  More staff. Stop taking staff of our ward. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1367 - Q2,NHFT,NHFT 1367,15/03/2022,Forensic,High secure PD pathway,3,What was good?,Nothing at the minute. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1375 - Q2,NHFT,NHFT 1375,15/03/2022,Forensic,High secure PD pathway,1,What was good?,The treatment that I received was a huge difference of decision making and to stop taking illegal drugs in the future. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1383 - Q1,NHFT,NHFT 1383,15/03/2022,Forensic,High secure women's service,2,What could we do better?,More activities by ward staff.  Get planner on ward.  Staffing to get better. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1757 - Q1,NHFT,NHFT 1757,15/03/2022,Local partnerships- MH,Prescribed services,5,What could we do better?,"Providing eating disorder services that don't depend on BMI limits, and/or assume anyone who's overweight, has binge eating disorder.",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1757 - Q2,NHFT,NHFT 1757,15/03/2022,Local partnerships- MH,Prescribed services,5,What was good?,Nothing. I can't even get help.,,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1392 - Q1,NHFT,NHFT 1392,22/03/2022,Community health services,South Notts,1,What could we do better?,Pay the staff more!,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1392 - Q2,NHFT,NHFT 1392,22/03/2022,Community health services,South Notts,1,What was good?,"the nurses and all the staff worked very hard, always have a smile and nothing too much",,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1764 - Q1,NHFT,NHFT 1764,22/03/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,"I felt like a number, not a person. Felt like staff talked to me using a false tone, pretending to care when they obviously didn't. No positive impact on the way I feel.",,5.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1764 - Q2,NHFT,NHFT 1764,22/03/2022,Local partnerships- MH,Adult mental health,4,What was good?,"Duty workers tend to be really good, and supportive when needed.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1772 - Q1,NHFT,NHFT 1772,25/03/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,Communicate between departments and patients.,,4.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1772 - Q2,NHFT,NHFT 1772,25/03/2022,Local partnerships- MH,Adult mental health,7,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1402 - Q1,NHFT,NHFT 1402,29/03/2022,Forensic,High secure women's service,2,What could we do better?,Sort out TEC side of things.  Not able to speak to nurses as too busy. ,,4.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1402 - Q2,NHFT,NHFT 1402,29/03/2022,Forensic,High secure women's service,2,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1410 - Q1,NHFT,NHFT 1410,29/03/2022,Forensic,Offender health,1,What could we do better?,"Get doctors appointment and dentist appointments more regular, so we don't have to wait months for an appointment.
+The general NHS services are terrible!!!",,5.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1410 - Q2,NHFT,NHFT 1410,29/03/2022,Forensic,Offender health,1,What was good?,All of my answers on page one relate to substance misuse.   ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1418 - Q1,NHFT,NHFT 1418,29/03/2022,Forensic,High secure LD,1,What could we do better?,Staff shortages. ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1418 - Q2,NHFT,NHFT 1418,29/03/2022,Forensic,High secure LD,1,What was good?,Caring staff who talk to you. ,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1426 - Q1,NHFT,NHFT 1426,30/03/2022,Forensic,High secure LD,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1426 - Q2,NHFT,NHFT 1426,30/03/2022,Forensic,High secure LD,1,What was good?,Moving on with treatment. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1434 - Q1,NHFT,NHFT 1434,30/03/2022,Forensic,High secure LD,1,What could we do better?,Nothing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1434 - Q2,NHFT,NHFT 1434,30/03/2022,Forensic,High secure LD,1,What was good?,"Look after us, care for us. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1442 - Q1,NHFT,NHFT 1442,30/03/2022,Forensic,High secure LD,1,What could we do better?,"Short of staff on the ward.  When short staffing - difficult to talk to staff, getting on phone, washing - daily tasks hard. ",,4.0,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,
+NHFT 1442 - Q2,NHFT,NHFT 1442,30/03/2022,Forensic,High secure LD,1,What was good?,You can approach them and talk to staff when you need a chat. ,,1.0,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1449 - Q1,NHFT,NHFT 1449,31/03/2022,Forensic,Low secure and CFS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1449 - Q2,NHFT,NHFT 1449,31/03/2022,Forensic,Low secure and CFS,1,What was good?,Good activities. Confident to join in to the community. Supportive.   Staff are very good and very kind. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1457 - Q1,NHFT,NHFT 1457,31/03/2022,Forensic,Low secure and CFS,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1457 - Q2,NHFT,NHFT 1457,31/03/2022,Forensic,Low secure and CFS,2,What was good?,Being safe in COVID. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1465 - Q1,NHFT,NHFT 1465,31/03/2022,Forensic,Low secure and CFS,7,What could we do better?,Listen to you more. ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1465 - Q2,NHFT,NHFT 1465,31/03/2022,Forensic,Low secure and CFS,7,What was good?,Going out on leave with fellow patients and family. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,
+NHFT 1473 - Q1,NHFT,NHFT 1473,31/03/2022,Forensic,Low secure and CFS,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1473 - Q2,NHFT,NHFT 1473,31/03/2022,Forensic,Low secure and CFS,1,What was good?,Bingo/coffee bar/drawing. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,
+NHFT 1481 - Q1,NHFT,NHFT 1481,02/04/2022,Local partnerships- MH,Prescribed services,1,What could we do better?,Overnight the glare of the corridor lights is really annoying - especially when you have been admitted with insomnia.  Also managing the noise levels from other babies overnight (asking them to take out of the rooms/close bedroom doors would be helpful),,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NHFT 1481 - Q2,NHFT,NHFT 1481,02/04/2022,Local partnerships- MH,Prescribed services,1,What was good?,Staff showed both interest & patience in trying to understand my needs and acted on my feedback. ,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1489 - Q1,NHFT,NHFT 1489,02/04/2022,Community health services,South Notts,7,What could we do better?,In most areas not a lot I can think of. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1489 - Q2,NHFT,NHFT 1489,02/04/2022,Community health services,South Notts,7,What was good?,Helping when physical needs required for lifting and care overlooking when movements and physical checks required. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1497 - Q1,NHFT,NHFT 1497,02/04/2022,Community health services,South Notts,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1497 - Q2,NHFT,NHFT 1497,02/04/2022,Community health services,South Notts,1,What was good?,Everything,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1505 - Q1,NHFT,NHFT 1505,05/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1505 - Q2,NHFT,NHFT 1505,05/04/2022,Community health services,Specialist Services and CYP,1,What was good?,So supportive.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1512 - Q1,NHFT,NHFT 1512,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,"Nothing, great service. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1512 - Q2,NHFT,NHFT 1512,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"Great team, very supportive, put me at ease.  Explained everything - given options on treatment plan. ",,1.0,,,,1.0,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1520 - Q1,NHFT,NHFT 1520,06/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1520 - Q2,NHFT,NHFT 1520,06/04/2022,Community health services,Specialist Services and CYP,1,What was good?,"Excellent care.  Initial assessment very good, all explained very clearly.  Procedure very good & follow up appointment very good. ",,1.0,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1528 - Q1,NHFT,NHFT 1528,06/04/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1528 - Q2,NHFT,NHFT 1528,06/04/2022,Local partnerships- MH,Adult mental health,7,What was good?,"Very clean and tidy, lots of patience and understanding, very professional service.  Always there either t the end of the phone or face to face.  Can't fault any of the team at Bracken House.  I can't thank them enough for the care they are giving my sister [name redacted].  Full marks to them all - brilliant team. ",,1.0,,,,1.0,,1.0,,,,1.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1781 - Q1,NHFT,NHFT 1781,06/04/2022,Community health services,South Notts,1,What could we do better?,Am still having treatment. So maybe will be able to answer this at a later date.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1781 - Q2,NHFT,NHFT 1781,06/04/2022,Community health services,South Notts,1,What was good?,"Very compassionate and caring particularly about FND, and the cross over between physical and mental health.",,1.0,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1539 - Q1,NHFT,NHFT 1539,11/04/2022,Local partnerships- MH,Mental health services for older people,2,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1539 - Q2,NHFT,NHFT 1539,11/04/2022,Local partnerships- MH,Mental health services for older people,2,What was good?,"The equipment that was ordered to help me and make life easier for my husband. 
+I think everyone does well with the facilities available to them. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1547 - Q1,NHFT,NHFT 1547,11/04/2022,Community health services,South Notts,2,What could we do better?,No comment,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1547 - Q2,NHFT,NHFT 1547,11/04/2022,Community health services,South Notts,2,What was good?,"The services were very good, they listened to everything I said and were very polite.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1555 - Q1,NHFT,NHFT 1555,11/04/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1555 - Q2,NHFT,NHFT 1555,11/04/2022,Community health services,South Notts,1,What was good?,"All of it, you do well.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1563 - Q1,NHFT,NHFT 1563,13/04/2022,Local partnerships- MH,Substance misuse services,1,What could we do better?,Ensure website is up to date with hours & address. ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1571 - Q1,NHFT,NHFT 1571,13/04/2022,Forensic,High secure MH,1,What could we do better?,Everything is alright. ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1571 - Q2,NHFT,NHFT 1571,13/04/2022,Forensic,High secure MH,1,What was good?,All I can say is everything. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1579 - Q1,NHFT,NHFT 1579,13/04/2022,Community health services,Specialist Services and CYP,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1579 - Q2,NHFT,NHFT 1579,13/04/2022,Community health services,Specialist Services and CYP,1,What was good?,Very relaxed atmosphere but professional as well.  Felt totally at ease.  Aftercare excellent. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1587 - Q1,NHFT,NHFT 1587,13/04/2022,Community health services,South Notts,1,What could we do better?,You have done everything you can.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1587 - Q2,NHFT,NHFT 1587,13/04/2022,Community health services,South Notts,1,What was good?,The therapy team have helped me get back on my feet.  Grateful to all the staff for their support. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 1594 - Q1,NHFT,NHFT 1594,14/04/2022,Community health services,South Notts,1,What could we do better?,"Nothing I can think of
+",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1594 - Q2,NHFT,NHFT 1594,14/04/2022,Community health services,South Notts,1,What was good?,Visits during Covid. Reassurance for my concerns,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1602 - Q1,NHFT,NHFT 1602,17/04/2022,Forensic,Wathwood,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1602 - Q2,NHFT,NHFT 1602,17/04/2022,Forensic,Wathwood,1,What was good?,Nice hospital with good staff. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0
+NHFT 1610 - Q1,NHFT,NHFT 1610,18/04/2022,Forensic,Wathwood,1,What could we do better?,It was all perfect for me. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1610 - Q2,NHFT,NHFT 1610,18/04/2022,Forensic,Wathwood,1,What was good?,"All the info about my illness, so I understood it better. ",,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1618 - Q1,NHFT,NHFT 1618,18/04/2022,Forensic,Wathwood,1,What could we do better?,"Listen to us when we really need you, don' take everything serious.  Believe us when we need help. ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1618 - Q2,NHFT,NHFT 1618,18/04/2022,Forensic,Wathwood,1,What was good?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1790 - Q1,NHFT,NHFT 1790,28/04/2022,Local partnerships- MH,IAPT,1,What could we do better?,"Wait times could be improved, and the service should receive more funding to be able to do this. All staff have been amazing.",,3.0,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1798 - Q1,NHFT,NHFT 1798,05/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,Less waiting time.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1798 - Q2,NHFT,NHFT 1798,05/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,"The guy I saw, was kind and compassionate,
+ understanding.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1629 - Q1,NHFT,NHFT 1629,06/05/2022,Community health services,South Notts,1,What could we do better?,"Nothing. You, everything good here better than the Queens",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1629 - Q2,NHFT,NHFT 1629,06/05/2022,Community health services,South Notts,1,What was good?,"Everything. It is a lovely place. Lovely place, nurses are lovely, they listened, helpful. Take you to the toilet when you want to go, no bother at all to go to toilet.",,1.0,,,,1.0,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 1634 - Q1,NHFT,NHFT 1634,09/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Do a follow up 2 months after last appointment. 
+Check the link for online feedback, it didn't work, error 404.",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1634 - Q2,NHFT,NHFT 1634,09/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Having one qualified mental health nurse assigned for weekly visits. ,,2.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1804 - Q1,NHFT,NHFT 1804,09/05/2022,Community health services,North Notts,1,What could we do better?,Not a lot.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1647 - Q1,NHFT,NHFT 1647,10/05/2022,Local partnerships- MH,CAMHS,2,What could we do better?,"Aftercare, an outreach number for support, check in with patient every couple of months to make sure things are still on track so they feel someone still cares. ",,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1647 - Q2,NHFT,NHFT 1647,10/05/2022,Local partnerships- MH,CAMHS,2,What was good?,"Excellent service, great understanding staff, made sure the whole family was supported. ",,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NHFT 1655 - Q1,NHFT,NHFT 1655,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1655 - Q2,NHFT,NHFT 1655,10/05/2022,Local partnerships- MH,Adult mental health,1,What was good?,"Nice to meet people with some issues day by day.  You are not alone, nice to exchange thoughts. ",,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1660 - Q1,NHFT,NHFT 1660,11/05/2022,Community health services,South Notts,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1660 - Q2,NHFT,NHFT 1660,11/05/2022,Community health services,South Notts,1,What was good?,Staff looked after me.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1662 - Q1,NHFT,NHFT 1662,17/05/2022,Community health services,South Notts,1,What could we do better?,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1662 - Q2,NHFT,NHFT 1662,17/05/2022,Community health services,South Notts,1,What was good?,"Decisions.
+Been very good to me.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1816 - Q1,NHFT,NHFT 1816,20/05/2022,,,1,What could we do better?,Nothing. Just make sure the District Nurses are looked after.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1816 - Q2,NHFT,NHFT 1816,20/05/2022,,,1,What was good?,"Everyone who visits are kind and caring, and have the patience of a saint.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1670 - Q1,NHFT,NHFT 1670,24/05/2022,Community health services,Specialist Services and CYP,1,What could we do better?,Nothing,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1678 - Q1,NHFT,NHFT 1678,26/05/2022,Community health services,South Notts,1,What could we do better?,,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NHFT 1678 - Q2,NHFT,NHFT 1678,26/05/2022,Community health services,South Notts,1,What was good?,"The whole experience was good, very useful.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1683 - Q1,NHFT,NHFT 1683,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,"Nothing. 
+Would have been better without masks bur we know this can't happen yet. ",,3.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1683 - Q2,NHFT,NHFT 1683,30/05/2022,Local partnerships- MH,Mental health services for older people,1,What was good?,Very friendly and kind.  ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1691 - Q1,NHFT,NHFT 1691,30/05/2022,Local partnerships- MH,Adult mental health,2,What could we do better?,"WIFI - I have been on Rowan 1 a long time and miss playing on my Xbox and watching movies.  We need to be entertained. 
+Tables in lounge areas to play games. 
+Not enough time to discuss things in reviews. ",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,
+NHFT 1691 - Q2,NHFT,NHFT 1691,30/05/2022,Local partnerships- MH,Adult mental health,2,What was good?,"Packed lunch as I like the fruit. 
+Aerial sockets in our bedrooms. 
+Staff very helpful, kind. 
+Give me towels, fruit & toiletries. 
+",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,1.0,,,,,,,,,,
+NEAS PTS 529 - Q2,NEAS,NEAS PTS 529,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"Nothing was a bother, it was excellent service. I normally give them some sweets to show my appreciate.",,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 532 - Q2,NEAS,NEAS PTS 532,30/09/2021,PTS  - Patient Transport,,4,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 535 - Q2,NEAS,NEAS PTS 535,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Reliable. Helpful driver.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 538 - Q2,NEAS,NEAS PTS 538,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Drivers are very professional and very reliable (except for a couple of occasions in 2020 see below).,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 541 - Q2,NEAS,NEAS PTS 541,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Very friendly and polite.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 544 - Q2,NEAS,NEAS PTS 544,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"Kind, polite staff who took great care of me.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 547 - Q2,NEAS,NEAS PTS 547,30/09/2021,PTS  - Patient Transport,,3,How could we improve?,Because I was picked up to go at 2:15 when my appointment was at 2:30 which made me quarter of an hour late.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 550 - Q2,NEAS,NEAS PTS 550,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,Drivers are mostly careful steady drivers.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 553 - Q2,NEAS,NEAS PTS 553,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,Transport arrived on time. Arranged staff helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 556 - Q2,NEAS,NEAS PTS 556,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Staffing pleasant and very helpful. Everything went smoothly on both journey there and back.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 562 - Q2,NEAS,NEAS PTS 562,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Drivers are pleasant.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 565 - Q2,NEAS,NEAS PTS 565,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"I was afraid to go outside in case of getting COVID 19 in the hospital clinic, so felt panic but I was put at ease in ambulance that it was safe. They helped me overcome fear.",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 568 - Q2,NEAS,NEAS PTS 568,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,I was well looked after.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 571 - Q2,NEAS,NEAS PTS 571,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,To get to hospital for appointment or treatment.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 574 - Q2,NEAS,NEAS PTS 574,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"Very helpful, punctual and pleasant.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 577 - Q2,NEAS,NEAS PTS 577,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,The service was friendly and efficient.,,2.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 580 - Q2,NEAS,NEAS PTS 580,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Good all round efficient and polite.,,2.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 583 - Q2,NEAS,NEAS PTS 583,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Picked me up on time and arrival with plenty of time for appointment. Driver very talkative and polite. Also didn't have to wait long for car to come home again.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 586 - Q2,NEAS,NEAS PTS 586,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,"The service is very good, that is why I have given this answer.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 589 - Q2,NEAS,NEAS PTS 589,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Pleased with service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 592 - Q2,NEAS,NEAS PTS 592,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Very considerate and patient staff. Nothing was too much trouble and really friendly.,,1.0,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 595 - Q2,NEAS,NEAS PTS 595,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Driver and attendant very helpful and understanding.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 598 - Q2,NEAS,NEAS PTS 598,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,It was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 601 - Q2,NEAS,NEAS PTS 601,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,1 person and very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 604 - Q2,NEAS,NEAS PTS 604,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Due to staff on due the day of my appointment.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 607 - Q2,NEAS,NEAS PTS 607,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 610 - Q2,NEAS,NEAS PTS 610,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,A bit early.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 613 - Q2,NEAS,NEAS PTS 613,30/09/2021,PTS  - Patient Transport,,1,How could we improve?,very good service with care and dignity,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 616 - Q2,NEAS,NEAS PTS 616,07/10/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 619 - Q2,NEAS,NEAS PTS 619,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,"I was picked up on time, they got [unreadable] to university [unreadable] hospital the only thing was that they were lovely, I was made [unreadable] with appointments. ",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 622 - Q2,NEAS,NEAS PTS 622,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,Because timing and ambulance people very caring. ,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 625 - Q2,NEAS,NEAS PTS 625,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,"On both journeys, both drivers were very friendly and helpful. ",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 628 - Q2,NEAS,NEAS PTS 628,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,I was very happy with services. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 631 - Q2,NEAS,NEAS PTS 631,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,Staff very caring. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 634 - Q2,NEAS,NEAS PTS 634,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,"Because I cannot get out and need to go to appointments, the ambulance staff are so kind and helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 637 - Q2,NEAS,NEAS PTS 637,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 640 - Q2,NEAS,NEAS PTS 640,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 643 - Q2,NEAS,NEAS PTS 643,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 646 - Q2,NEAS,NEAS PTS 646,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 649 - Q2,NEAS,NEAS PTS 649,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 652 - Q2,NEAS,NEAS PTS 652,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,General experience. (Form completed based on several years experience of ambulance calls. My worst experience was an unannounced call at 3.20 am. The team (I think 1 man and one woman) rang the bell and walked in - fortunately I was working late. Nothing was done at the hospital (Darlington Memorial) until 9.30 am. I was and still am incensed by this. I have had neither explanation or apology. 4 years ago I was taken by air ambulance to James Cook after an accident.),,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 655 - Q2,NEAS,NEAS PTS 655,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 658 - Q2,NEAS,NEAS PTS 658,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Staff pleasant and respectful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 661 - Q2,NEAS,NEAS PTS 661,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,"Arrived prompt, polite and helpful.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 664 - Q2,NEAS,NEAS PTS 664,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 667 - Q2,NEAS,NEAS PTS 667,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,It would have been very good if they hadn't mixed up his return journey and we had to wait for another hour for another ambulance to come.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 670 - Q2,NEAS,NEAS PTS 670,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,"Great staff, friendly and good communication skills.",,1.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 673 - Q2,NEAS,NEAS PTS 673,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 676 - Q2,NEAS,NEAS PTS 676,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,"Prompt, helpful they made an effort to make me comfortable.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 679 - Q2,NEAS,NEAS PTS 679,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,I was looked after very well. I got to the hospital well within my appointment time.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 682 - Q2,NEAS,NEAS PTS 682,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 685 - Q2,NEAS,NEAS PTS 685,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,"It was a private car, the gentleman was very kind and helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 688 - Q2,NEAS,NEAS PTS 688,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Driver very chatty made you laugh. No problem with them at all.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 691 - Q2,NEAS,NEAS PTS 691,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 694 - Q2,NEAS,NEAS PTS 694,31/10/2021,PTS  - Patient Transport,,6,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 700 - Q2,NEAS,NEAS PTS 700,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,The drivers are always friendly and courteous. As travel appointment means 2-3 hour round trip by car I would not physically manage on public transport. This service is much appreciated - thank you.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 703 - Q2,NEAS,NEAS PTS 703,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Very good assist from the hospital to home.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 706 - Q2,NEAS,NEAS PTS 706,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Because of their friendliness and care.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 709 - Q2,NEAS,NEAS PTS 709,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 712 - Q2,NEAS,NEAS PTS 712,31/10/2021,PTS  - Patient Transport,,2,How could we improve?,Transport was on time and the ambulance staff were very good.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 715 - Q2,NEAS,NEAS PTS 715,31/10/2021,PTS  - Patient Transport,,7,How could we improve?,The transport to my appointment was extremely excellent but travelling back was appalling didn't come into the department where I was waiting. I waited 4 hours. (Q2 This is to go with your survey from where I didn't have enough room to continue the question 2. The lady on the reception stated that I was waiting in the entrance of the Outpatients on the 15/10/21 in waiting room so I had to ring for a taxi to take me home. So my answer to that question is extremely poor. My appointment was for x-ray on the date as stated was 15/10/21. Time was around 3 pm and I was still waiting at the time of 6 pm and after. Q3 Was waiting. I have not experienced this before as usually the drivers do come and look for you. Q11 The experience I received on my true waiting time and how to make other arrangements to travel back. I'm giving this answer a poor. Q20 Over 3 and 1/2 hours.),,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 718 - Q2,NEAS,NEAS PTS 718,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,My experience was brilliant. Service was very good. 10/10.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 721 - Q2,NEAS,NEAS PTS 721,31/10/2021,PTS  - Patient Transport,,1,How could we improve?,Were told by the staff what they were doing and why.,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 724 - Q2,NEAS,NEAS PTS 724,01/11/2021,PTS  - Patient Transport,,1,How could we improve?,You are doing a good job,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 727 - Q2,NEAS,NEAS PTS 727,03/11/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 730 - Q2,NEAS,NEAS PTS 730,16/11/2021,PTS  - Patient Transport,,1,How could we improve?,As previous response ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 733 - Q2,NEAS,NEAS PTS 733,29/11/2021,PTS  - Patient Transport,,1,How could we improve?,Friendly driver ,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 736 - Q2,NEAS,NEAS PTS 736,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"The driver was on time both ways. He was polite and considerate. It is an excellent service, we are so lucky to have it.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 739 - Q2,NEAS,NEAS PTS 739,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"Very professional, polite service.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 742 - Q2,NEAS,NEAS PTS 742,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"Very helpful, and friendly.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 745 - Q2,NEAS,NEAS PTS 745,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Arrived on time to get me to hospital. Very pleasant driver. Was worried about my procedure but he made me take my mind off it.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 748 - Q2,NEAS,NEAS PTS 748,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,I have always had exceptional service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 751 - Q2,NEAS,NEAS PTS 751,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Please with the service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 754 - Q2,NEAS,NEAS PTS 754,30/11/2021,PTS  - Patient Transport,,2,How could we improve?,"The volunteer drivers were experienced, helpful, friendly and knew the route. There was not too long a wait at either end.",,1.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 757 - Q2,NEAS,NEAS PTS 757,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,It came on time and got me to hospital and my department for appointment and got me home again. Thanks for the service.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 760 - Q2,NEAS,NEAS PTS 760,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 763 - Q2,NEAS,NEAS PTS 763,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"Picked up when arranged, straight home 60 miles from hospital, very nice driver. Both polite and helpful.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 766 - Q2,NEAS,NEAS PTS 766,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Very supportive. On time.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 769 - Q2,NEAS,NEAS PTS 769,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"Great service, very helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 772 - Q2,NEAS,NEAS PTS 772,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,I was pleased with the way I as treatment.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 775 - Q2,NEAS,NEAS PTS 775,30/11/2021,PTS  - Patient Transport,,3,How could we improve?,"Taxi drivers don't wear masks, no plastic ""bubble"" and don't help you.",,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 778 - Q2,NEAS,NEAS PTS 778,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Because it was very good. Driver very pleasant.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 781 - Q2,NEAS,NEAS PTS 781,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,The driver are really kind and transport come on time. Thanks for all your support.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 784 - Q2,NEAS,NEAS PTS 784,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"The two crew of the ambulance were excellent. Polite, helpful, really lovely.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 787 - Q2,NEAS,NEAS PTS 787,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Very helpful pleasant and caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 790 - Q2,NEAS,NEAS PTS 790,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Can not fault service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 793 - Q2,NEAS,NEAS PTS 793,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Pleasant and helpful going and returning.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 796 - Q2,NEAS,NEAS PTS 796,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Staff were very helpful and pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 799 - Q2,NEAS,NEAS PTS 799,30/11/2021,PTS  - Patient Transport,,2,How could we improve?,Not so great ambulance driver on the return journey expected me to wait outside care centre for him in the rain. Receptionist who was going for her lunch spotted him and had to come back and tell me.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 802 - Q2,NEAS,NEAS PTS 802,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,"Always reliable, friendly, helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 805 - Q2,NEAS,NEAS PTS 805,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Plenty of time for appointment (talking etc) courtesy of staff.,,2.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 808 - Q2,NEAS,NEAS PTS 808,30/11/2021,PTS  - Patient Transport,,2,How could we improve?,A comfortable car for a long journey while in pain.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 811 - Q2,NEAS,NEAS PTS 811,30/11/2021,PTS  - Patient Transport,,1,How could we improve?,Because the whole of the north east ambulance service is a million to one.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 814 - Q2,NEAS,NEAS PTS 814,05/12/2021,PTS  - Patient Transport,,1,How could we improve?,Felt safe and secure ,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 817 - Q2,NEAS,NEAS PTS 817,15/12/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 820 - Q2,NEAS,NEAS PTS 820,20/12/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 823 - Q2,NEAS,NEAS PTS 823,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 826 - Q2,NEAS,NEAS PTS 826,31/12/2021,PTS  - Patient Transport,,2,How could we improve?,Pleasant driver. Comfortable ride.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 829 - Q2,NEAS,NEAS PTS 829,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,At sample in was on time. Took me right to the me right. We talk and he was a nice man.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 832 - Q2,NEAS,NEAS PTS 832,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 835 - Q2,NEAS,NEAS PTS 835,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,No complaints.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 838 - Q2,NEAS,NEAS PTS 838,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Very pleasant driver and no waiting overall.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 841 - Q2,NEAS,NEAS PTS 841,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Because it met all my needs.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 844 - Q2,NEAS,NEAS PTS 844,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Helpful and very pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 847 - Q2,NEAS,NEAS PTS 847,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,The driver was very pleasant and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 850 - Q2,NEAS,NEAS PTS 850,31/12/2021,PTS  - Patient Transport,,2,How could we improve?,"The paramedics kept talking to me, we had a laugh, as I was shaking. Very bad fall in garden. Smashed my head, broke 2 panes of glass. No blood, but big lump.",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 853 - Q2,NEAS,NEAS PTS 853,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,On time and very helpful. (Tried to tell the [unreadable] online but won't let me post Q.9. Severely sighted so filling a form out a problem. I have no problem with patient transport and applaud the service.),,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 856 - Q2,NEAS,NEAS PTS 856,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Excellent - door to door service. With no worries.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 859 - Q2,NEAS,NEAS PTS 859,31/12/2021,PTS  - Patient Transport,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 862 - Q2,NEAS,NEAS PTS 862,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 865 - Q2,NEAS,NEAS PTS 865,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,"I always found the service to be very efficient. Always on time and vehicles were clean comfortable with staff very pleasant, helpful, courteous clean and well presentable.",,1.0,,1.0,,1.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 868 - Q2,NEAS,NEAS PTS 868,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Never had any problems with patient transport.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 871 - Q2,NEAS,NEAS PTS 871,31/12/2021,PTS  - Patient Transport,,1,How could we improve?,Drivers were helpful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 874 - Q2,NEAS,NEAS PTS 874,04/01/2022,PTS  - Patient Transport,,1,How could we improve?,Great service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 877 - Q2,NEAS,NEAS PTS 877,13/01/2022,PTS  - Patient Transport,,1,How could we improve?,A lot of people have said some nasty things lately about the time it's taken for ambulances to arrive after they have called 999.  Ambulance people are really dedicated to their jobs and work and care very much for for those people who need them.I salute each and every one of them.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 880 - Q2,NEAS,NEAS PTS 880,28/01/2022,PTS  - Patient Transport,,1,How could we improve?,Easy simple from booking of requirements to transportation and return journey,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 883 - Q2,NEAS,NEAS PTS 883,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Kept to times and very friendly drivers.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 886 - Q2,NEAS,NEAS PTS 886,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,No faults to find.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 889 - Q2,NEAS,NEAS PTS 889,31/01/2022,PTS  - Patient Transport,,7,How could we improve?,"On time, host on time.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 892 - Q2,NEAS,NEAS PTS 892,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,The transport was very good and the service to!,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 895 - Q2,NEAS,NEAS PTS 895,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,Waited too long for ambulance home or would have been very good.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 898 - Q2,NEAS,NEAS PTS 898,31/01/2022,PTS  - Patient Transport,,6,How could we improve?,We have never used patient transport.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 901 - Q2,NEAS,NEAS PTS 901,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Care given on both journeys to and from hospital.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 904 - Q2,NEAS,NEAS PTS 904,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Positive and compasionate attitude of ambulance staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 907 - Q2,NEAS,NEAS PTS 907,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful. I got every 8 weeks E or E needle in my eye. Sour staff are great.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 910 - Q2,NEAS,NEAS PTS 910,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,The taxi driver on time in order to get me to hospital in time for my operation. The driver was friendly and escorted me to the ward as I was not sure where It was.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 913 - Q2,NEAS,NEAS PTS 913,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,"It got me to hospital in good times, 2 other patients in the transport.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 916 - Q2,NEAS,NEAS PTS 916,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Because for once it was on time.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 919 - Q2,NEAS,NEAS PTS 919,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,"Arrived on time, staff very efficient, pleasant. Always ready to assist as necessary.",,2.0,,,,1.0,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 922 - Q2,NEAS,NEAS PTS 922,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Very efficient and very kind and helpful staff.,,1.0,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 925 - Q2,NEAS,NEAS PTS 925,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,Waited over 1 hr for collection on 5 occasions out of 10. On 1 occasion 1 hr/ 55 mins.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 928 - Q2,NEAS,NEAS PTS 928,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,Prompt.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 931 - Q2,NEAS,NEAS PTS 931,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,I give this reason it is good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 934 - Q2,NEAS,NEAS PTS 934,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Very reliable and very helpful and pleasant drivers.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 937 - Q2,NEAS,NEAS PTS 937,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Complete satisfaction with service provided.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 940 - Q2,NEAS,NEAS PTS 940,31/01/2022,PTS  - Patient Transport,,2,How could we improve?,Never had any bother with your staff always courteous and kind. No problems whatsoever.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 943 - Q2,NEAS,NEAS PTS 943,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,"Caring, looked after me.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 946 - Q2,NEAS,NEAS PTS 946,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,The service provided was all round very good. I was well looked after and treated with courtesy.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 949 - Q2,NEAS,NEAS PTS 949,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service kind and friendly.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 952 - Q2,NEAS,NEAS PTS 952,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 955 - Q2,NEAS,NEAS PTS 955,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,"Very punctual, and professional to take me for my operation.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 958 - Q2,NEAS,NEAS PTS 958,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent staff/service,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 961 - Q2,NEAS,NEAS PTS 961,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,"I gave my answer because of the care and respect given by your volunteers, politeness and helpfulness. 10/10",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 964 - Q2,NEAS,NEAS PTS 964,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Efficient and effective service.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 967 - Q2,NEAS,NEAS PTS 967,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,The ambulance staff were very helpful and patient as my husband does not walk very well.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 970 - Q2,NEAS,NEAS PTS 970,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance service is really reliable part of the team.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 973 - Q2,NEAS,NEAS PTS 973,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,"Last visit, crew used ambulance chair, tail lift hospital chair, took me to department, helped me check in.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 976 - Q2,NEAS,NEAS PTS 976,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Very good gave confidence to patient.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 979 - Q2,NEAS,NEAS PTS 979,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service all round.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 985 - Q2,NEAS,NEAS PTS 985,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,That's it very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 988 - Q2,NEAS,NEAS PTS 988,31/01/2022,PTS  - Patient Transport,,7,How could we improve?,Because I have never ever used it.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 991 - Q2,NEAS,NEAS PTS 991,31/01/2022,PTS  - Patient Transport,,1,How could we improve?,just made hospital trip so much less stressful,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 994 - Q2,NEAS,NEAS PTS 994,01/02/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 997 - Q2,NEAS,NEAS PTS 997,01/02/2022,PTS  - Patient Transport,,1,How could we improve?,ambulance crew were very friendly and helpful,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1000 - Q2,NEAS,NEAS PTS 1000,02/02/2022,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1003 - Q2,NEAS,NEAS PTS 1003,04/02/2022,PTS  - Patient Transport,,1,How could we improve?,As they where helpfull and helped me through anything I needed to know,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1006 - Q2,NEAS,NEAS PTS 1006,18/02/2022,PTS  - Patient Transport,,4,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1009 - Q2,NEAS,NEAS PTS 1009,28/02/2022,PTS  - Patient Transport,,5,How could we improve?,The staff were very friendly and the transport arrived in good time for the appointment.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1012 - Q2,NEAS,NEAS PTS 1012,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Have used patient transport several times and has always been on time each time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1015 - Q2,NEAS,NEAS PTS 1015,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Truth.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1018 - Q2,NEAS,NEAS PTS 1018,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I could not get to my appointment otherwise.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1021 - Q2,NEAS,NEAS PTS 1021,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Transport didn’t arrive too early. Sometimes arrival times at hospital can mean a long wait to be seen, when transport picks up too early.",,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1024 - Q2,NEAS,NEAS PTS 1024,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I found staff all efficient and cheerful.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1027 - Q2,NEAS,NEAS PTS 1027,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very good service. Prompt and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1030 - Q2,NEAS,NEAS PTS 1030,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Staff lovely with mami.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1033 - Q2,NEAS,NEAS PTS 1033,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Treat with respect. Was quick.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1036 - Q2,NEAS,NEAS PTS 1036,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,On time. Helpful.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1039 - Q2,NEAS,NEAS PTS 1039,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Transport was on time for both pick ups.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1042 - Q2,NEAS,NEAS PTS 1042,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Because it’s the truth, I have no complaints at all.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1045 - Q2,NEAS,NEAS PTS 1045,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Arrived promptly, very courteous and helpful paramedics.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1048 - Q2,NEAS,NEAS PTS 1048,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1051 - Q2,NEAS,NEAS PTS 1051,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Telephone response and care was good but waited over an hour for ambulance to come.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1054 - Q2,NEAS,NEAS PTS 1054,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Came straight out and put me and my family at ease. Also had a trainee who was very respectful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1057 - Q2,NEAS,NEAS PTS 1057,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"It was an emergency ambulance, I did not wait, the ambulance was straight here.",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1060 - Q2,NEAS,NEAS PTS 1060,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"I have used this service a few times. Always friendly helpful drivers, cars are spotless. An excellent service.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1063 - Q2,NEAS,NEAS PTS 1063,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Had no complaints. Well organised.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1066 - Q2,NEAS,NEAS PTS 1066,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,It was ideal for me and I'm sure for many other patients.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1069 - Q2,NEAS,NEAS PTS 1069,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Polite, helpful and cheerful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1072 - Q2,NEAS,NEAS PTS 1072,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Because staff always behave well.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1075 - Q2,NEAS,NEAS PTS 1075,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Always on time, polite and good conversation.",,1.0,,,,1.0,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1078 - Q2,NEAS,NEAS PTS 1078,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Because your staff are always friendly helpful and polite.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1084 - Q2,NEAS,NEAS PTS 1084,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Polite, helpful, nice.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1087 - Q2,NEAS,NEAS PTS 1087,28/02/2022,PTS  - Patient Transport,,3,How could we improve?,Because way I felt about it.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1090 - Q2,NEAS,NEAS PTS 1090,28/02/2022,PTS  - Patient Transport,,6,How could we improve?,Don't know because I never used it. Was offered it but hour or more wait.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1093 - Q2,NEAS,NEAS PTS 1093,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and professional.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1096 - Q2,NEAS,NEAS PTS 1096,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Because we were given efficient service.,,2.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1099 - Q2,NEAS,NEAS PTS 1099,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Driver helped me from door of home to car and in the car, and return. He was pleasant and kind.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1102 - Q2,NEAS,NEAS PTS 1102,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,I was treated with respect.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1105 - Q2,NEAS,NEAS PTS 1105,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Quick arrival. Kind and caring staff.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1108 - Q2,NEAS,NEAS PTS 1108,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Always a great experience. Drivers are all very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1114 - Q2,NEAS,NEAS PTS 1114,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"Easy to arrange, transport arrived in good time. Staff at all stages were excellent.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1117 - Q2,NEAS,NEAS PTS 1117,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"The 2 paramedics arrived very quickly, and immediately got on connecting me to the ECG equipment while also asking me questions.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1120 - Q2,NEAS,NEAS PTS 1120,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and understanding.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1123 - Q2,NEAS,NEAS PTS 1123,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,they helped ease my pain.,,2.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1126 - Q2,NEAS,NEAS PTS 1126,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,I didn’t have to wait long and the crew were very efficient.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1129 - Q2,NEAS,NEAS PTS 1129,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,There are time pressures.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1132 - Q2,NEAS,NEAS PTS 1132,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Pleasant helpful staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1135 - Q2,NEAS,NEAS PTS 1135,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1138 - Q2,NEAS,NEAS PTS 1138,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,"When ill very good. When it’s a appointment (none existence)[5. How did you travel to your appointment, was it by:] volunteer drivers.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1141 - Q2,NEAS,NEAS PTS 1141,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,They were always on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1144 - Q2,NEAS,NEAS PTS 1144,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very professional and courteous with my dad.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1147 - Q2,NEAS,NEAS PTS 1147,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Always in time. The drivers are polite and chatty.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1150 - Q2,NEAS,NEAS PTS 1150,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,The driver sees you to where one has to go. All ask do you want a wheelchair.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1153 - Q2,NEAS,NEAS PTS 1153,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Well looked after.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1156 - Q2,NEAS,NEAS PTS 1156,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,Everything is perfect.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1159 - Q2,NEAS,NEAS PTS 1159,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Very friendly and efficient staff.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1162 - Q2,NEAS,NEAS PTS 1162,28/02/2022,PTS  - Patient Transport,,2,How could we improve?,"Usually on time, pleasant drivers.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1165 - Q2,NEAS,NEAS PTS 1165,28/02/2022,PTS  - Patient Transport,,7,How could we improve?,* Didn’t use Hospital transport travelled with family in a private wheelchair Taxi.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1168 - Q2,NEAS,NEAS PTS 1168,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Brought home safely and smoothly.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1171 - Q2,NEAS,NEAS PTS 1171,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Staff were very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1174 - Q2,NEAS,NEAS PTS 1174,04/03/2022,PTS  - Patient Transport,,1,How could we improve?,Amazing service ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1177 - Q2,NEAS,NEAS PTS 1177,07/03/2022,PTS  - Patient Transport,,1,How could we improve?,80+ people find it difficult to get up 3 hours ahead for a 10 am. Appointment ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1180 - Q2,NEAS,NEAS PTS 1180,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"The ambulance men were very helpful, friendly, polite, and very obliging.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1183 - Q2,NEAS,NEAS PTS 1183,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,This service is a lifesaver for me I live so far away I have an anxiety problem so can't use public transport.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1186 - Q2,NEAS,NEAS PTS 1186,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,On time and arrived on time to appointment.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1189 - Q2,NEAS,NEAS PTS 1189,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,I thought it was appropriate.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1192 - Q2,NEAS,NEAS PTS 1192,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"The ambulance arrived on time. I was wheelchair user and was taken to waiting area my appointment was only 15 minutes, so ambulance waited and brought me straight home.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1195 - Q2,NEAS,NEAS PTS 1195,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and made you feel at ease.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1198 - Q2,NEAS,NEAS PTS 1198,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Driver was very polite and talked to me.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1201 - Q2,NEAS,NEAS PTS 1201,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1204 - Q2,NEAS,NEAS PTS 1204,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance right on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1207 - Q2,NEAS,NEAS PTS 1207,31/03/2022,PTS  - Patient Transport,,7,How could we improve?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1210 - Q2,NEAS,NEAS PTS 1210,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Always on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1213 - Q2,NEAS,NEAS PTS 1213,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1216 - Q2,NEAS,NEAS PTS 1216,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Because like I said its always very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1219 - Q2,NEAS,NEAS PTS 1219,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Very sociable people get to appointment on time.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1222 - Q2,NEAS,NEAS PTS 1222,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Very polite/on time and very caring in all ways.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1225 - Q2,NEAS,NEAS PTS 1225,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Just to say I got there on time they were good.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1228 - Q2,NEAS,NEAS PTS 1228,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I was very pleased with the comfort and help from the staff.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NEAS PTS 1231 - Q2,NEAS,NEAS PTS 1231,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1234 - Q2,NEAS,NEAS PTS 1234,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Service is always excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1237 - Q2,NEAS,NEAS PTS 1237,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I always get picked up on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1240 - Q2,NEAS,NEAS PTS 1240,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Kind people.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1243 - Q2,NEAS,NEAS PTS 1243,31/03/2022,PTS  - Patient Transport,,3,How could we improve?,"It was difficult. I had to go to 2 or 3 different hospitals, with long waits before being attended to some by taxis.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1246 - Q2,NEAS,NEAS PTS 1246,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,Doubt about chair.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1249 - Q2,NEAS,NEAS PTS 1249,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,The answer I gave is because it was true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1252 - Q2,NEAS,NEAS PTS 1252,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,I give this reason it is good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1255 - Q2,NEAS,NEAS PTS 1255,31/03/2022,PTS  - Patient Transport,,4,How could we improve?,The time to travel from the Freeman to my home. With waiting time was approximately 3 and 1/2 hours with the distance being at most 4 miles.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1258 - Q2,NEAS,NEAS PTS 1258,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,It was really good. I was well satisfied.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1261 - Q2,NEAS,NEAS PTS 1261,31/03/2022,PTS  - Patient Transport,,5,How could we improve?,"Had to wait for ambulance to arrive, they only arrived at house 15 minutes before my appointment time. Had to wiat over an hour for transport home.",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1264 - Q2,NEAS,NEAS PTS 1264,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Because you are very good for your service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1267 - Q2,NEAS,NEAS PTS 1267,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,Don’t know.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1270 - Q2,NEAS,NEAS PTS 1270,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"The ambulance people were very good with my 90 year old father, explaining exactly how and what they do to get him from A - B.",,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1273 - Q2,NEAS,NEAS PTS 1273,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,It was a long wait to come home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1276 - Q2,NEAS,NEAS PTS 1276,31/03/2022,PTS  - Patient Transport,,2,How could we improve?,"Friendly, courteous.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1279 - Q2,NEAS,NEAS PTS 1279,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,"Driver very pleasant, was extremely 'helpful' and as always cars are very clean. Excellent service.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1282 - Q2,NEAS,NEAS PTS 1282,31/03/2022,PTS  - Patient Transport,,1,How could we improve?,I am disabled and need help to get on and off the ambulance.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1285 - Q2,NEAS,NEAS PTS 1285,31/03/2022,PTS  - Patient Transport,,7,How could we improve?,Going to hospital very good. Returning home very poor.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0
+NEAS PTS 1288 - Q2,NEAS,NEAS PTS 1288,22/04/2022,PTS  - Patient Transport,,1,How could we improve?,Truth. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1291 - Q2,NEAS,NEAS PTS 1291,24/04/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1294 - Q2,NEAS,NEAS PTS 1294,26/04/2022,PTS  - Patient Transport,,1,How could we improve?,The ambulance member of staff who transported my husband was very daring and explained everything. Very personable,,1.0,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1297 - Q2,NEAS,NEAS PTS 1297,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,Very good service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1300 - Q2,NEAS,NEAS PTS 1300,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,Because they helped and supported my husband to the department he needed to attend. Also didn’t have to wait long for return travel.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1303 - Q2,NEAS,NEAS PTS 1303,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,They were kind helpful and trusting.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1306 - Q2,NEAS,NEAS PTS 1306,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,I have never had any trouble with transport.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1309 - Q2,NEAS,NEAS PTS 1309,30/04/2022,PTS  - Patient Transport,,2,How could we improve?,It helps the patients and the country (England).,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1312 - Q2,NEAS,NEAS PTS 1312,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,"Because they were two nice people, very pleasant, twice the appointment was cancelled by hospital, waste of an ambulance.",,3.0,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1315 - Q2,NEAS,NEAS PTS 1315,30/04/2022,PTS  - Patient Transport,,1,How could we improve?,Always a good service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1318 - Q2,NEAS,NEAS PTS 1318,25/05/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1321 - Q2,NEAS,NEAS PTS 1321,25/05/2022,PTS  - Patient Transport,,3,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1324 - Q2,NEAS,NEAS PTS 1324,25/05/2022,PTS  - Patient Transport,,1,How could we improve?,I gave the answer as I felt very comfortable  and relaxed on my journey ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1327 - Q2,NEAS,NEAS PTS 1327,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"The driver was very helpful as I'm in a wheelchair, also he was very polite and was talking to me on the journey.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1330 - Q2,NEAS,NEAS PTS 1330,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Couldn’t have been more helpful and friendly. Both ambulance people very kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1333 - Q2,NEAS,NEAS PTS 1333,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,On time. No problems.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1336 - Q2,NEAS,NEAS PTS 1336,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Arrived on time. Got me to the hospital in plenty of time.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1339 - Q2,NEAS,NEAS PTS 1339,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Your service is a great asset to everyone without a car or regular bus service. Thank you everyone you are excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1342 - Q2,NEAS,NEAS PTS 1342,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I will be lost if I did not have transport to take me to the hospital.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1345 - Q2,NEAS,NEAS PTS 1345,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I was surprised to learn the two men who attended to me were from a U.S.A co. Based in New York they impressed by their attitude and efficiency.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1348 - Q2,NEAS,NEAS PTS 1348,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Driver was helpful and thoughtful. Pleasant.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1351 - Q2,NEAS,NEAS PTS 1351,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"The vehicle was clean, the crew were nice and got me there on time.",,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1354 - Q2,NEAS,NEAS PTS 1354,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Kind, caring efficient and professional crew who assisted me right to my seat at home.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1357 - Q2,NEAS,NEAS PTS 1357,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Staff great, cheerful and helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1360 - Q2,NEAS,NEAS PTS 1360,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Very good service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1363 - Q2,NEAS,NEAS PTS 1363,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,On behalf of my mother who has used this service for many years - staff always helpful and pleasant.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1366 - Q2,NEAS,NEAS PTS 1366,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Professional and caring staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1369 - Q2,NEAS,NEAS PTS 1369,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,No problems at all.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1372 - Q2,NEAS,NEAS PTS 1372,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I give this score it is very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1375 - Q2,NEAS,NEAS PTS 1375,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,"Ambulance staff were friendly, very helpful and considerate as I am severely disabled.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1378 - Q2,NEAS,NEAS PTS 1378,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,It was on time both ways.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1381 - Q2,NEAS,NEAS PTS 1381,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Staff very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1384 - Q2,NEAS,NEAS PTS 1384,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Very good service for people (like me) who depend on your transport.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1387 - Q2,NEAS,NEAS PTS 1387,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Because it's right.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1390 - Q2,NEAS,NEAS PTS 1390,31/05/2022,PTS  - Patient Transport,,4,How could we improve?,Taxi not helpful.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1393 - Q2,NEAS,NEAS PTS 1393,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Perfect service in all ways.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1396 - Q2,NEAS,NEAS PTS 1396,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,On time. Friendly driver. No fuss. Arrive on time.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1399 - Q2,NEAS,NEAS PTS 1399,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent care and attention.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1402 - Q2,NEAS,NEAS PTS 1402,31/05/2022,PTS  - Patient Transport,,5,How could we improve?,Late arrival (1 and 1/2 hours) over 2 hours to depart.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1405 - Q2,NEAS,NEAS PTS 1405,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Can't fault service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1408 - Q2,NEAS,NEAS PTS 1408,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because that's what it was.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1411 - Q2,NEAS,NEAS PTS 1411,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Because it is friendly, good service and helpful.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1414 - Q2,NEAS,NEAS PTS 1414,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,They are very helpful and caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1417 - Q2,NEAS,NEAS PTS 1417,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Professional, friendly,  and caring. We chatted all the way home. Thanks.",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1420 - Q2,NEAS,NEAS PTS 1420,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance people very friendly.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1423 - Q2,NEAS,NEAS PTS 1423,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"These people cannot do wrong in my eyes, I can't praise them enough. Grateful. Thanks, is not enough!",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1426 - Q2,NEAS,NEAS PTS 1426,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Punctual, polite, and clean cars.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1429 - Q2,NEAS,NEAS PTS 1429,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,He came on time especially my first visit to this destination. ( Dentistry North Shields) Albion Road.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1432 - Q2,NEAS,NEAS PTS 1432,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,They were reliable and a godsend when it was needed.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1435 - Q2,NEAS,NEAS PTS 1435,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Every one of the team are so caring. Always have a smile for you.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1438 - Q2,NEAS,NEAS PTS 1438,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"I am 90 and have recently given up driving. I now have to use the ambulance service a lot. On every occasion I have found them so helpful, kind and willing to help.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1441 - Q2,NEAS,NEAS PTS 1441,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was caring making sure I was comfortable. He helped me into the hospital.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1444 - Q2,NEAS,NEAS PTS 1444,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,On time. Driver very helpful and easy to talk to.,,1.0,,,,1.0,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1447 - Q2,NEAS,NEAS PTS 1447,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance with tail lift provided. Crew member very helpful and polite.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1450 - Q2,NEAS,NEAS PTS 1450,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,To answer the question truthfully.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1453 - Q2,NEAS,NEAS PTS 1453,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Service was excellent and very understanding staff.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1456 - Q2,NEAS,NEAS PTS 1456,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1459 - Q2,NEAS,NEAS PTS 1459,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I have always found them very good - never had to worry about meeting my appointment times.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1462 - Q2,NEAS,NEAS PTS 1462,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Very good service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1465 - Q2,NEAS,NEAS PTS 1465,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,No problems. Straight forward.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1468 - Q2,NEAS,NEAS PTS 1468,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I have wrote what I thought was right.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1471 - Q2,NEAS,NEAS PTS 1471,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"They came on time, and they did not hurry me, they are always friendly and nice. Nothing is too much trouble for them.",,1.0,,,,1.0,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1474 - Q2,NEAS,NEAS PTS 1474,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"They were punctual, helpful, thoroughly nice people.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1477 - Q2,NEAS,NEAS PTS 1477,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because the staff could not have done any better.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1480 - Q2,NEAS,NEAS PTS 1480,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was very good staff friendly.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1483 - Q2,NEAS,NEAS PTS 1483,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because they were prompt.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1486 - Q2,NEAS,NEAS PTS 1486,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,"It arrived on time, driver very helpful.",,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1489 - Q2,NEAS,NEAS PTS 1489,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Driver very helpful on and off bus. And being chatty.,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1492 - Q2,NEAS,NEAS PTS 1492,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I visit both hospitals the last week and used both means of transport.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1495 - Q2,NEAS,NEAS PTS 1495,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,They were very helpful and very nice.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1498 - Q2,NEAS,NEAS PTS 1498,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I've had that many journeys  and I can honestly say they have never let me down.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1501 - Q2,NEAS,NEAS PTS 1501,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Pleasant staff.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1504 - Q2,NEAS,NEAS PTS 1504,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Always had good liaison with transport. No problem when booking.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1507 - Q2,NEAS,NEAS PTS 1507,31/05/2022,PTS  - Patient Transport,,7,How could we improve?,"The reason I have replied to you is that the service I had from you was first class, I couldn’t have managed.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1510 - Q2,NEAS,NEAS PTS 1510,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"Good service, staff helpful and friendly.",,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1513 - Q2,NEAS,NEAS PTS 1513,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,"It was on time, the driver waited patiently, and was extremely helpful taking me to my appointment.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1516 - Q2,NEAS,NEAS PTS 1516,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was very helpful. Looked after us.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1519 - Q2,NEAS,NEAS PTS 1519,31/05/2022,PTS  - Patient Transport,,4,How could we improve?,Driver didn’t let me know he was at my house. He sat in car.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1522 - Q2,NEAS,NEAS PTS 1522,31/05/2022,PTS  - Patient Transport,,2,How could we improve?,Unfortunately I had 2 young male drivers who were rude and aggressive. All the female and older men were very courteous.,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1525 - Q2,NEAS,NEAS PTS 1525,31/05/2022,PTS  - Patient Transport,,3,How could we improve?,Overall the transport was ok. The only fault is the time I had to wait to come home from the hospital i.e. the R.V.I. and Wansbeck RVI 3 hours Wansbeck 4 hours,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1528 - Q2,NEAS,NEAS PTS 1528,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because it is true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1534 - Q2,NEAS,NEAS PTS 1534,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Have always give 100%,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1537 - Q2,NEAS,NEAS PTS 1537,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,I give this answer that it is very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1540 - Q2,NEAS,NEAS PTS 1540,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Because you have never let me down.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1543 - Q2,NEAS,NEAS PTS 1543,31/05/2022,PTS  - Patient Transport,,1,How could we improve?,Very pleasant drivers and also helpful if needed.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1546 - Q2,NEAS,NEAS PTS 1546,31/05/2022,PTS  - Patient Transport,,6,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1549 - Q2,NEAS,NEAS PTS 1549,13/06/2022,PTS  - Patient Transport,,5,How could we improve?,"I gave this answer as your/my transport did not turn up , and still hasnt. 30 minutes after app time",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1552 - Q2,NEAS,NEAS PTS 1552,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Always on time and drivers well mannered.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1555 - Q2,NEAS,NEAS PTS 1555,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"Very pleasant staff, caring and attentive to needs.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1558 - Q2,NEAS,NEAS PTS 1558,30/06/2022,PTS  - Patient Transport,,4,How could we improve?,No help leaving transport to front door.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1561 - Q2,NEAS,NEAS PTS 1561,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,I find them all very kindly and caring.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1564 - Q2,NEAS,NEAS PTS 1564,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Good pick up driver very pleasant got there on time.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1567 - Q2,NEAS,NEAS PTS 1567,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,1 1/2 hours late due to covid. Bad fall.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1570 - Q2,NEAS,NEAS PTS 1570,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,On time to pick me up. 3 hours late to take me from hospital called them 3 times.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1573 - Q2,NEAS,NEAS PTS 1573,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent. Prompt arrivals and returns. Clean transport and pleasant helpful staff.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1576 - Q2,NEAS,NEAS PTS 1576,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Transport was on time and efficient.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1579 - Q2,NEAS,NEAS PTS 1579,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Had ex- service and ambulance staff. Polite and excellent.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1582 - Q2,NEAS,NEAS PTS 1582,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Staff always helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1585 - Q2,NEAS,NEAS PTS 1585,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Very friendly.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1588 - Q2,NEAS,NEAS PTS 1588,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"I've always have good service. Mixed up my appointment, but they got me to the hospital in time.",,2.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1591 - Q2,NEAS,NEAS PTS 1591,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Well looked after by staff.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1594 - Q2,NEAS,NEAS PTS 1594,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was a helpful and good service.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1597 - Q2,NEAS,NEAS PTS 1597,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"Right from when they come for you. They are caring, talkative which puts client as ease.",,2.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1600 - Q2,NEAS,NEAS PTS 1600,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,On the all occasion I have waited over an hour at [unreadable] hospital for the return home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1606 - Q2,NEAS,NEAS PTS 1606,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Everything went well.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1609 - Q2,NEAS,NEAS PTS 1609,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,I give this score it is very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1612 - Q2,NEAS,NEAS PTS 1612,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Find the service very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1615 - Q2,NEAS,NEAS PTS 1615,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,The gentleman man was very helpful and caring. [ on email address - commented I would like to thank everybody for the care.],,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1618 - Q2,NEAS,NEAS PTS 1618,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful staff.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1621 - Q2,NEAS,NEAS PTS 1621,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"The ambulance was modern, clean.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1624 - Q2,NEAS,NEAS PTS 1624,30/06/2022,PTS  - Patient Transport,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1627 - Q2,NEAS,NEAS PTS 1627,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Staff very helpful and friendly and compassionate.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1630 - Q2,NEAS,NEAS PTS 1630,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1633 - Q2,NEAS,NEAS PTS 1633,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,"The staff were pleasant, helpful and on time.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1636 - Q2,NEAS,NEAS PTS 1636,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,Because it's true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1639 - Q2,NEAS,NEAS PTS 1639,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1642 - Q2,NEAS,NEAS PTS 1642,30/06/2022,PTS  - Patient Transport,,1,How could we improve?,On time. Helpful.,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1645 - Q2,NEAS,NEAS PTS 1645,30/06/2022,PTS  - Patient Transport,,2,How could we improve?,It arrived on time and took me to the hospital on time.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1648 - Q2,NEAS,NEAS PTS 1648,24/07/2022,PTS  - Patient Transport,,1,How could we improve?,Great service without which I couldn't have attended appointment ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1651 - Q2,NEAS,NEAS PTS 1651,27/07/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1654 - Q2,NEAS,NEAS PTS 1654,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Because the ambulance men and women are very kind and understanding.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1657 - Q2,NEAS,NEAS PTS 1657,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1660 - Q2,NEAS,NEAS PTS 1660,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Always polite service and turn up early enough to get to appointments on time.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1663 - Q2,NEAS,NEAS PTS 1663,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,No problem with anything.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1666 - Q2,NEAS,NEAS PTS 1666,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"I am an elderly lady and have always been treated with respect. Carry on with your good work, I would like to say I can’t hear on phone so sorry if I miss you.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1669 - Q2,NEAS,NEAS PTS 1669,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,I'd recommend it totally.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1672 - Q2,NEAS,NEAS PTS 1672,31/07/2022,PTS  - Patient Transport,,5,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1675 - Q2,NEAS,NEAS PTS 1675,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"Ambulance transport was ""very good"". The driver was very helpful and friendly. I was looked after very well.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1678 - Q2,NEAS,NEAS PTS 1678,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,No complaints at all. Perfect service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1681 - Q2,NEAS,NEAS PTS 1681,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Always excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1684 - Q2,NEAS,NEAS PTS 1684,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Picked up on time. Pleasant driver. Brought home safely.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1687 - Q2,NEAS,NEAS PTS 1687,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Always very good. Staff friendly and extremely kind and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1690 - Q2,NEAS,NEAS PTS 1690,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1693 - Q2,NEAS,NEAS PTS 1693,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,Happy.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1696 - Q2,NEAS,NEAS PTS 1696,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"Very prompt, helpful staff.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1699 - Q2,NEAS,NEAS PTS 1699,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful and kind.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1702 - Q2,NEAS,NEAS PTS 1702,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1705 - Q2,NEAS,NEAS PTS 1705,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,The driver and his assistant were very friendly and made me feel at ease.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1708 - Q2,NEAS,NEAS PTS 1708,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"Very caring, polite. They go above and beyond.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1711 - Q2,NEAS,NEAS PTS 1711,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,I give this score it is good.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1714 - Q2,NEAS,NEAS PTS 1714,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,Staff treat patient with dignity and respect.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1717 - Q2,NEAS,NEAS PTS 1717,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"Ambulance staff very good, reassuring, friendly approachable.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1720 - Q2,NEAS,NEAS PTS 1720,31/07/2022,PTS  - Patient Transport,,2,How could we improve?,Good going. Had to wait the 1hour 55 mins return home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1723 - Q2,NEAS,NEAS PTS 1723,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Because the service was very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1726 - Q2,NEAS,NEAS PTS 1726,31/07/2022,PTS  - Patient Transport,,5,How could we improve?,6 hours wait struggling to breath. Told 3rd on list (11:30),,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1729 - Q2,NEAS,NEAS PTS 1729,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Always arrived on time for appointment.,,2.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1732 - Q2,NEAS,NEAS PTS 1732,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,"Because I have too can't go to hospital without them. So, they [are] very good.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1735 - Q2,NEAS,NEAS PTS 1735,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Staff were very helpful and cheery - nothing was a problem.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1738 - Q2,NEAS,NEAS PTS 1738,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,They are always very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1741 - Q2,NEAS,NEAS PTS 1741,31/07/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1744 - Q2,NEAS,NEAS PTS 1744,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,"No cap, not a good bus service.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1747 - Q2,NEAS,NEAS PTS 1747,01/08/2022,PTS  - Patient Transport,,2,How could we improve?,Sometimes it's difficult to get through/the call handler is very hard to talk to.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1750 - Q2,NEAS,NEAS PTS 1750,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Driver's very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1753 - Q2,NEAS,NEAS PTS 1753,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,"I used the volunteer driver service. They do a fantastic job, very aware of any dangers. Passenger care is first class.",,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1756 - Q2,NEAS,NEAS PTS 1756,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Because of the care and attention that I received.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1759 - Q2,NEAS,NEAS PTS 1759,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Have always arrived on time, driver and carer have always been kind and careful giving me full attention.",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1762 - Q2,NEAS,NEAS PTS 1762,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Good and compassionate staff.,,2.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1765 - Q2,NEAS,NEAS PTS 1765,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Regular and reliable.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1768 - Q2,NEAS,NEAS PTS 1768,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Because it's true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1771 - Q2,NEAS,NEAS PTS 1771,01/08/2022,PTS  - Patient Transport,,2,How could we improve?,Very helpful and treated well.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1774 - Q2,NEAS,NEAS PTS 1774,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,Because it's true.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1777 - Q2,NEAS,NEAS PTS 1777,01/08/2022,PTS  - Patient Transport,,6,How could we improve?,Staff were lovely but ambulance door was falling off.,,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1780 - Q2,NEAS,NEAS PTS 1780,01/08/2022,PTS  - Patient Transport,,1,How could we improve?,The service and information given was excellent.,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1783 - Q2,NEAS,NEAS PTS 1783,05/08/2022,PTS  - Patient Transport,,3,How could we improve?,Think I explained why I gave this answer by what I put in previous question.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1786 - Q2,NEAS,NEAS PTS 1786,24/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very professional and friendly. ,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1789 - Q2,NEAS,NEAS PTS 1789,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Because everything was fine.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1792 - Q2,NEAS,NEAS PTS 1792,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful assisting me as I'm [unreadable] disabled.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1795 - Q2,NEAS,NEAS PTS 1795,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,I was poorly and I appreciated the care and personality of the driver.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1798 - Q2,NEAS,NEAS PTS 1798,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,The staff were very pleasant and helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1801 - Q2,NEAS,NEAS PTS 1801,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Staff polite, helpful and understanding with a good sense of humour.",,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1804 - Q2,NEAS,NEAS PTS 1804,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,I was very pleased with the way we were treated.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1807 - Q2,NEAS,NEAS PTS 1807,31/08/2022,PTS  - Patient Transport,,2,How could we improve?,They were very patient and friendly and put me at ease.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1810 - Q2,NEAS,NEAS PTS 1810,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Service is excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1813 - Q2,NEAS,NEAS PTS 1813,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Every time I have had reason to call on your services the crew have been very, very helpful. Taken me to my clinic and me back - all with happy smiley faces.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1816 - Q2,NEAS,NEAS PTS 1816,31/08/2022,PTS  - Patient Transport,,2,How could we improve?,Drivers were pleasant.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1819 - Q2,NEAS,NEAS PTS 1819,31/08/2022,PTS  - Patient Transport,,2,How could we improve?,"I have use them a few times. Also, foot clinic sending on 14th September to have my nails cut as I've never been since the Covid.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1822 - Q2,NEAS,NEAS PTS 1822,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Massive improvement needed for telephone booking.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1825 - Q2,NEAS,NEAS PTS 1825,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,They always here on time and always help me.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1828 - Q2,NEAS,NEAS PTS 1828,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Everyone was really helpful, caring and friendly.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1831 - Q2,NEAS,NEAS PTS 1831,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1834 - Q2,NEAS,NEAS PTS 1834,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Ambulance came around 1 pm. Appointment 2:30 pm at Stanley. The female crew of two were pleasant and helpful. I had the maxim : sooner we go the sooner we return!,,2.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1837 - Q2,NEAS,NEAS PTS 1837,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,"Very, very helpful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1840 - Q2,NEAS,NEAS PTS 1840,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,They have always got me there on time for my appointment.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1843 - Q2,NEAS,NEAS PTS 1843,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Because it takes you right to the place where you want to be.,,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1846 - Q2,NEAS,NEAS PTS 1846,31/08/2022,PTS  - Patient Transport,,7,How could we improve?,"Almost all very good. Only one person was a little abrupt, maybe he had not been given the full extent of ****'s needs.",,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1849 - Q2,NEAS,NEAS PTS 1849,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,The ambulance drivers were very helpful and pleasant and waiting times were brilliant.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1852 - Q2,NEAS,NEAS PTS 1852,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,To be pick up taken to hospital and after treatment collected and returned safe home when you can't think straight is a blessing. Thank you. [7. When you used ambulance service…..best estimate]- Ticked - It was on time- Comments: Pick up time given.[8. Ease to get through on the phone.]- Ticked neither good nor poor- Comments: Depends on how long you had to wait to be answered.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1855 - Q2,NEAS,NEAS PTS 1855,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,It's the truth I could not complain about the service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1858 - Q2,NEAS,NEAS PTS 1858,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,The ambulance crew were very helpful. They could not done any better.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1861 - Q2,NEAS,NEAS PTS 1861,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Always lovely people.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1864 - Q2,NEAS,NEAS PTS 1864,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Staff very considerate.,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1867 - Q2,NEAS,NEAS PTS 1867,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,Excellent service at all times even due the pressure that they are under.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1870 - Q2,NEAS,NEAS PTS 1870,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,In the past year I have used ambulance and cars many times and have no complaints whatsoever. They do a marvelous job abd I for one am very grateful. Thank you.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1873 - Q2,NEAS,NEAS PTS 1873,31/08/2022,PTS  - Patient Transport,,1,How could we improve?,The driver was very helpful when he arrived and at the hospital and return journey.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1876 - Q2,NEAS,NEAS PTS 1876,01/09/2022,PTS  - Patient Transport,,1,How could we improve?,"In the present circumstances, with fewer staff, and the public's lack of appreciation I felt I had to mention what I thought was an outstanding person who went above and beyond. A gentleman",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1879 - Q2,NEAS,NEAS PTS 1879,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1882 - Q2,NEAS,NEAS PTS 1882,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Not enough space - journey was very uncomfortable.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,
+NEAS PTS 1885 - Q2,NEAS,NEAS PTS 1885,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1888 - Q2,NEAS,NEAS PTS 1888,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,It was on time and the assistance was first class.,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1891 - Q2,NEAS,NEAS PTS 1891,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,I give this answer it is very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1894 - Q2,NEAS,NEAS PTS 1894,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Picked me up on time and took me to Renal unit.,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1897 - Q2,NEAS,NEAS PTS 1897,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Well they are very helpful and make sure you ok.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1900 - Q2,NEAS,NEAS PTS 1900,30/09/2022,PTS  - Patient Transport,,7,How could we improve?,My last appointment I was kept waiting over 2 hours for transport home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1903 - Q2,NEAS,NEAS PTS 1903,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1906 - Q2,NEAS,NEAS PTS 1906,30/09/2022,PTS  - Patient Transport,,4,How could we improve?,"What more can I say, your transport is good.",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1909 - Q2,NEAS,NEAS PTS 1909,30/09/2022,PTS  - Patient Transport,,5,How could we improve?,I have and will be using this service as I have lots of hospital appointment on this occasion was check up from hip surgery only had 5 weeks ago and had to sit waiting over 4 hours for pick up to return home.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1912 - Q2,NEAS,NEAS PTS 1912,30/09/2022,PTS  - Patient Transport,,4,How could we improve?,They were extremely late this time arriving between 1 pm - 1:15 pm for a 12:30 pm appointment at James Cook Hospital in Middlesbrough.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1915 - Q2,NEAS,NEAS PTS 1915,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Because it was very good and helpful.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1918 - Q2,NEAS,NEAS PTS 1918,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,The actual transport was good. But the transport service was awful. You spend hours trying to get through.,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1921 - Q2,NEAS,NEAS PTS 1921,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The drivers were really lovely which you need when you feel anxious.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1924 - Q2,NEAS,NEAS PTS 1924,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"I have not been very well, and the transport services are great.",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1927 - Q2,NEAS,NEAS PTS 1927,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The crew were very helpful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1930 - Q2,NEAS,NEAS PTS 1930,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The way I was treated.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS PTS 1933 - Q2,NEAS,NEAS PTS 1933,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,You are well looked after by the drivers.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1936 - Q2,NEAS,NEAS PTS 1936,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Out ward journey from home ok. Return home wait 1hour 5 mins.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1939 - Q2,NEAS,NEAS PTS 1939,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Did not answer,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,
+NEAS PTS 1942 - Q2,NEAS,NEAS PTS 1942,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Because I get very good service.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1945 - Q2,NEAS,NEAS PTS 1945,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"Crews very helpful, caring, and cheerful.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1948 - Q2,NEAS,NEAS PTS 1948,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"Drivers very pleasant, always ready to help.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1951 - Q2,NEAS,NEAS PTS 1951,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Good service all round except for one time where I waited 2 hours plus for a return journey.,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1954 - Q2,NEAS,NEAS PTS 1954,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,As they were very polite and chatty and helpful.,,1.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1957 - Q2,NEAS,NEAS PTS 1957,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,It would be helpful if booking could be confirmed on day of pick-up. On one occasion didn’t arrive at all.,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1960 - Q2,NEAS,NEAS PTS 1960,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Charming lady - calming.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1963 - Q2,NEAS,NEAS PTS 1963,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,"I appreciate the NHS transport otherwise I could not manage to go to Hospital. The crew were lovely very considerate, made you feel at ease and looked after me from picking me up to taking me home.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1966 - Q2,NEAS,NEAS PTS 1966,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,Because the ambulance crew were very helpful and respectful.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1969 - Q2,NEAS,NEAS PTS 1969,30/09/2022,PTS  - Patient Transport,,1,How could we improve?,The service is impeccable.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1972 - Q2,NEAS,NEAS PTS 1972,30/09/2022,PTS  - Patient Transport,,2,How could we improve?,Because of the delay in waiting for the taxi.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1934 - Q2,NHFT,NHFT 1934,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,After a long waiting period and numerous hospital admissions.  I have now received a good support network around me - who listen and are patient cantered. This would have better implications and less damage caused in the long term.  Therefore enabling a b,,2.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1998 - Q2,NHFT,NHFT 1998,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What was good?,I am very grateful for the care and help I have been given.  After I had a fall which caused me to be admitted to the City Hospital. I am now living back in my flat but have 'carers' come to check on me every day.  But have no physical health problems.  O,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0
+NHFT 1443 - Q1,NHFT,NHFT 1443,30/03/2022,Forensic,High secure LD,3,What could we do better?,"On admission my previous history, negative things, were used against me.
+I can only be half the person I want to be due to restriction in my clothing choices, classes as NHS safeguarding.",,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,1.0,,,,,,,,,,,,,,,,
+NHFT 1482 - Q1,NHFT,NHFT 1482,02/04/2022,Local partnerships- MH,Psychological therapy,1,What could we do better?,Overnight the glare of the corridor lights is really annoying - especially when you have been admitted with insomnia.  Also managing the noise levels from other babies overnight (asking them to take out of the rooms/close bedroom doors would be helpful),,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,
+NEAS 111 338 - Q2,NEAS,NEAS 111 338,23/06/2021,111,,4,How could we improve?,First call sent me to local hospital where I wasn’t examined properly and wrong diagnoses given. Second call when I was becoming very ill. Again contacted by local hospital despite my granddaughter who is a nurse telling them that I was very ill and neede,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS 111 400 - Q2,NEAS,NEAS 111 400,30/06/2021,111,,1,How could we improve?,To get admitted.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS 111 496 - Q2,NEAS,NEAS 111 496,05/07/2021,111,,1,How could we improve?,Excellent team - did everything possible for my husband to avoid having to be admitted into hospital.  Can't thank them enough.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 499 - Q1,NEAS,NEAS 111 499,09/07/2021,111,,7,FFT Why?,Poor treatment at Durham. Two days given 3 days mild antibiotics and sent home. Later admitted to North Tees with a severe kidney infection. Given intraveneous antibiotics for 4 days. Strong antibiotics for 12 days on discharge.,,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 557 - Q2,NEAS,NEAS 111 557,11/07/2021,111,,3,How could we improve?,Do not wish to answer at this stage of my hospital admission. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 583 - Q3,NEAS,NEAS 111 583,16/07/2021,111,,1,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",The operative identified a problem not directly related to the toothache and dental abscess I called about. They noted that I had actually accidentally overdosed on paracetamol and directed me to A&E where I was admitted to hospital ,,2.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 629 - Q1,NEAS,NEAS 111 629,30/07/2021,111,,4,FFT Why?,Listened to staff who knew that service user needed admitted to hospital.,,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 629 - Q2,NEAS,NEAS 111 629,30/07/2021,111,,4,How could we improve?,Did not listen to what was explained sent doctor out who diagnoses with thrush! But was later admitted to hospital for 1 week.,,4.0,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 709 - Q3,NEAS,NEAS 111 709,07/08/2021,111,,4,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with","Handed me to GP, instead of organising ambulance, GP took ages to ring me back, so ended up taking her to hospital, where she was admitted forc5 days.  So, I was right and everyone else was wrong.  Pathetic.",,5.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 924 - Q1,NEAS,NEAS 111 924,24/09/2021,111,,5,FFT Why?,1  Answered promptly  or admitted unable to deal2  Dispatched ambulance as claimed3  If unable to deal with situation ADMIT this and confirm that I was on my own,,5.0,,,,,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 997 - Q2,NEAS,NEAS 111 997,30/09/2021,111,,5,How could we improve?,Not admitted when we eventually got an answer. Husband died a few weeks later.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1177 - Q2,NEAS,NEAS 111 1177,01/11/2021,111,,3,How could we improve?,I rang at a busy time for help after vomiting due to a stomach condition. I had had to be admitted to hospital 2 weeks before after vomiting for 2-3 days so was trying to prevent a further admission. I waited on the phone for almost an hour before disconn,,5.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1257 - Q2,NEAS,NEAS 111 1257,30/11/2021,111,,5,How could we improve?,"Held on ""hold"" for 3/4 hour. (I would have liked to complete your questionnaire but after my husband was held in a queue for 3/4 hour on hold, in an emergency situation, he finally rang off and phoned our GP, who came immediately. The GP called out our Pr",,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1370 - Q3,NEAS,NEAS 111 1370,29/12/2021,111,,1,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",I was satisfied with how quickly and efficient the call was. I was admitted to A&E within minutes of arriving and seen virtually straight away. ,,1.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1374 - Q2,NEAS,NEAS 111 1374,30/12/2021,111,,1,How could we improve?,My sister found me on floor phoned 111 on long time but when I went RVI all information was there for doctor so it was more straight forward I was admitted for 3 days so was worth ringing 111. The lady on phone very professional  ,,1.0,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1561 - Q2,NEAS,NEAS 111 1561,31/01/2022,111,,3,How could we improve?,"I called regarding my son having difficulty swallowing /shortness of breathe to be told to contact my pharmacist because they couldn’t help. In which I done and then they told me they couldn’t help either. This resulted in my son needing an ambulance, a n",,5.0,,,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1694 - Q2,NEAS,NEAS 111 1694,09/03/2022,111,,4,How could we improve?,"Called due to palliative relative who didnt have any medication was having a panic attack.  Relative was not for hospital admission. Requested consultation with GP in order to gain appropriate medication. Ambulance sent, that could have been sent elsewher",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,
+NEAS 111 2064 - Q3,NEAS,NEAS 111 2064,31/05/2022,111,,1,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",The sympathetic approach of the doctor who called back who helped find an alternative to a hospital admission which my mum did not want.,,1.0,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2148 - Q2,NEAS,NEAS 111 2148,31/05/2022,111,,1,How could we improve?,I was promptly given a doctor's appointment and admitted to hospital.,,1.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS 111 2212 - Q1,NEAS,NEAS 111 2212,07/06/2022,111,,2,FFT Why?,To skip all the unnecessary question. The person asking them is not medically trained ans admitted that alot of the questions do not apply to you.,,4.0,,,,,,,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2237 - Q2,NEAS,NEAS 111 2237,19/06/2022,111,,5,How could we improve?,"My mother is 89 years old & I knew her heath had suddenly deteriorated over the course of 24 hours & she was seriously ill. I spoke to the initial call-taker who declined to listen to me, insisting on speaking to my mother, who was in no fit state to answ",,5.0,,,,1.0,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 155 - Q1,NEAS,NEAS S&C 155,10/04/2021,See and Convey,,1,FFT Why?,From initial phone call to hospital admission everything was faultless,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 293 - Q1,NEAS,NEAS S&C 293,30/04/2021,See and Convey,,1,FFT Why?,I found the 2 teams very caring and compassionate and very knowledgeable about their job. Both emergency admissions I had a short wait time for ambulance to arrive.,,1.0,,,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 330 - Q1,NEAS,NEAS S&C 330,03/05/2021,See and Convey,,1,FFT Why?,Very prompt service with two lady Ambulance crew who were professional with a very caring and friendly manner which helped tremendously. All checks were made and the right type of transport was chose for my injury which made the journey to hospital comfor,,1.0,,,,1.0,,,,,,,,,,,,,1.0,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 664 - Q1,NEAS,NEAS S&C 664,08/06/2021,See and Convey,,1,FFT Why?,I have had to use this service recently which did lead to a hospital admission just stating you have a service %200 up there they are all professional in their duty and also considerate thanksXx to ALL concerned,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 933 - Q1,NEAS,NEAS S&C 933,24/06/2021,See and Convey,,5,FFT Why?,It was very difficult to convince the person on the phone that an ambulance was required. I was told to ring doctor. Did so also rang 111 could not get help for over 50 mins rang 999 again and the operator was very helpful.The patient was admitted to hosp,,3.0,,,,1.0,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1006 - Q1,NEAS,NEAS S&C 1006,30/06/2021,See and Convey,,1,FFT Why?,"Unfortunately, my husband died in Cramlington A&E, two weeks after being admitted, 'I wish to fill this form in on his behalf'.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1233 - Q1,NEAS,NEAS S&C 1233,16/07/2021,See and Convey,,5,FFT Why?,I was told to ring 999 for my son who has addisons disease. Diabetes hypothyroidism ulcerated colitis and had tested positive for covid. The paramedic did all the necessary tests and the nurse said she didn't think it was necessary for him to go to hospit,,4.0,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1238 - Q1,NEAS,NEAS S&C 1238,16/07/2021,See and Convey,,1,FFT Why?,Reaction to our call was excellent. My husband was admitted to hospital. The Paramedics took great care of him.,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1368 - Q1,NEAS,NEAS S&C 1368,30/07/2021,See and Convey,,1,FFT Why?,"The full ambulance team were very reassuring, from my call to 999, till my admitting into the R.V.I hospital Newcastle.",,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1502 - Q2,NEAS,NEAS S&C 1502,07/08/2021,See and Convey,,2,How could we improve?,"Got to me quicker, had to wait far too long. The ambulance had to travel the length of Durham and then had a far too long wait at Darlington hospital before admittance",,5.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 2060 - Q1,NEAS,NEAS S&C 2060,18/09/2021,See and Convey,,1,FFT Why?,The service is doing the best it can in these difficult times. Admittedly  some of the questions don't seem to apply but it must have been researched that these questions get the qui kest result for the patient. ,,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2876 - Q1,NEAS,NEAS S&C 2876,10/12/2021,See and Convey,,1,FFT Why?,"The crew arrived quickly and helped my daughter and stayed with her at the hospital until she was admitted, they made her feel reassured and more comfortable. She had severe sepsis and this service saved her life. I can not thank them enough for the work ",,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 2876 - Q2,NEAS,NEAS S&C 2876,10/12/2021,See and Convey,,1,How could we improve?,"Nothing from the call to the switchboard to my daughters admission, the service was brilliant. We are very lucky we have emergency services. ",,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 3234 - Q1,NEAS,NEAS S&C 3234,28/01/2022,See and Convey,,1,FFT Why?,The crew arrived really quickly which was comforting but the care and attention they both gave my elderly mother was second to none.  They tried to treat her at home as it was distressing us to think of her in hospital alone but her oxygen levels could no,,1.0,,,,1.0,,,,,,,,1.0,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3589 - Q1,NEAS,NEAS S&C 3589,08/03/2022,See and Convey,,2,FFT Why?,It took one hour for 999 to return my call and only then did they send an ambulance. So that wasn't great. However once in attendance the paramedics were faultless and professional throughout and stayed with me on hospital till I was admitted.  ,,1.0,,,,1.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3617 - Q1,NEAS,NEAS S&C 3617,08/03/2022,See and Convey,,2,FFT Why?,"The call handler on the phone was fab and the practitioner who called back was also super, the paramedics who attended were not, they said my mam only had a UTI and were dismissive of her, luckily I am a nurse practitioner and know the signs of sepsis and",,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 3692 - Q1,NEAS,NEAS S&C 3692,09/03/2022,See and Convey,,3,FFT Why?,I am a health care professional. The paramedics were talking in front of the patient stating why had I called an ambulance that I should have used an alternative means of admission (which is not available) I felt this was hard as it was very dismissive of,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,
+NEAS S&C 4066 - Q1,NEAS,NEAS S&C 4066,08/04/2022,See and Convey,,2,FFT Why?,Paramedics fantastic.  999 call handler said call back if I collapsed. Live alone so don't know how I could do that. Also long wait and in severe pain.  Ended up in theatre few hours after admission ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 4123 - Q1,NEAS,NEAS S&C 4123,12/04/2022,See and Convey,,6,FFT Why?,I had 999 out twice that day within hours l thought the first visit my Dad should have been admitted it was only on the second call he was taken into hospital he was dehydrated and quite poorly ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4123 - Q2,NEAS,NEAS S&C 4123,12/04/2022,See and Convey,,6,How could we improve?,Maybe a few more checks on the first visit my dad couldn't even get to the toilet on he own but he lived on his own and the first responders were happy to leave him at home the second response were not they admitted him straight away after sering how he w,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4250 - Q1,NEAS,NEAS S&C 4250,20/04/2022,See and Convey,,1,FFT Why?,"We live in a very rural setting, 45 minutes drive from our nearest Emergency Department at Cramlington. A first responder from Rothbury came out to us with 10-15 minutes. Game Dexamethasone for Croup and our 2 year old was transformed from a floppy baby u",,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS S&C 5070 - Q2,NEAS,NEAS S&C 5070,21/06/2022,See and Convey,,1,How could we improve?,Waiting to be admitted to the A&E department felt like a waste of the responders time.  I waited for 2 hrs to be admitted and the responder stayed with me the whole time,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 5156 - Q1,NEAS,NEAS S&C 5156,29/06/2022,See and Convey,,5,FFT Why?,Time taken of 16 minutes for a blue light emergency. Crew openly admitted waiting on Chinese. This Resulted in baby being delivered by family friend before arrival of professionals. Not giving father a chance to cut cord. Having to use 2nd crew as no othe,,5.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5198 - Q1,NEAS,NEAS S&C 5198,29/06/2022,See and Convey,,1,FFT Why?,called 999 first responder attended and was brilliant.  he had a good idea of what was wrong- stopped me vomiting and reduced the pain - then because ambulance was not coming he made a call and arranged to take me into ambulatory ward for assessment.  his,,1.0,,,,,,,,1.0,,,,,,,,,1.0,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5462 - Q1,NEAS,NEAS S&C 5462,19/07/2022,See and Convey,,1,FFT Why?,Nothing but praise for ourEmergency personnelCool calm and professional whilst underPunishing pressure toMaintain waiting times forPatients waiting to be admitted to hospital.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5916 - Q2,NEAS,NEAS S&C 5916,16/08/2022,See and Convey,,1,How could we improve?,"Nothing, only issue was A&E waiting times, numerous ambulances stuck outside waiting to be admitted then waiting in corridor for even longer.  Whole experience was 13 hours ",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 5981 - Q1,NEAS,NEAS S&C 5981,24/08/2022,See and Convey,,1,FFT Why?,From the first person answering the call to being admitted to hospital everyone was very calm polite and reasurering best people ever to have on your side,,1.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6002 - Q1,NEAS,NEAS S&C 6002,24/08/2022,See and Convey,,1,FFT Why?,They arrived quickly and were professional and efficient in diagnosis and hosp admission.,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NEAS S&C 6005 - Q1,NEAS,NEAS S&C 6005,24/08/2022,See and Convey,,1,FFT Why?,The ambulance was with me I was treated and taken and admitted to hospital within 45 minutes,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,
+NHFT 333 - Q1,NHFT,NHFT 333,04/08/2021,Forensic,Offender health,3,What could we do better?,To be seen more often. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 453 - Q1,NHFT,NHFT 453,20/08/2021,Local partnerships- MH,IAPT,1,What could we do better?,"Your automated appointment system, especially regarding microsoft teams video links, needs improvement.",,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1118 - Q1,NHFT,NHFT 1118,24/12/2021,Forensic,Arnold lodge,3,What could we do better?,Change the LTS system so we can get used to mixing with others having spent so long in isolation. ,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1958 - Q1,NHFT,NHFT 1958,01/02/2022,Local partnerships- MH,Adult mental health,7,What could we do better?,"Before consultation, notes on client's medication and diagnosis should be read.  Phone reception on phones used is terrible.",,4.0,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1982 - Q1,NHFT,NHFT 1982,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,"More regular staff from IHTT would be good.  Knowing discussions are recorded on notes can be a block.
+IHTT visit would be better if longer.",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1755 - Q1,NHFT,NHFT 1755,12/03/2022,Local partnerships- MH,Adult mental health,5,What could we do better?,Where do I start. One big disappointment this team. Don't do anything with feedback. Same rubbish just a different day. Perhaps actually publishing ALL feedback would give a more accurate picture of the mess this service is in rather than selecting what y,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NHFT 1792 - Q1,NHFT,NHFT 1792,04/05/2022,Local partnerships- MH,Adult mental health,4,What could we do better?,Duty system is a waste of time. Rang on numerous occasions and no call back. Don't feel like my calls are taken seriously as no one rings back. Makes me feel worse.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 29 - Q1,NEAS,NEAS 111 29,10/04/2021,111,,3,FFT Why?,Look at the initial questions on the automatic phone system pleasePlease thank everyone from top to bottom in the NHS ,,3.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 79 - Q2,NEAS,NEAS 111 79,26/04/2021,111,,4,How could we improve?,"The ambulance crew were fantastic, efficient helpful and friendly. But they should never have been called to my aid. Its the 111 system which has let itself down today. I called 111 after being advised to by the econsult service for my surgery. All I need",,3.0,,,,1.0,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 97 - Q1,NEAS,NEAS 111 97,30/04/2021,111,,2,FFT Why?,My call back could have been quicker but I understand the demands on the system doesn't allow for this.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 114 - Q1,NEAS,NEAS 111 114,30/04/2021,111,,1,FFT Why?,The only thing I can say is on arrival at A&E having being told that they would be notified I was on the way they had no record on their system.,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 131 - Q1,NEAS,NEAS 111 131,30/04/2021,111,,2,FFT Why?,"1st contact was told to ring back later, which defeats the object. Needs a better IT system.",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 136 - Q1,NEAS,NEAS 111 136,30/04/2021,111,,1,FFT Why?,Could offer option to press to confirm not a coronavirus issue as too much time spent on this before system moves on.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 191 - Q1,NEAS,NEAS 111 191,07/05/2021,111,,2,FFT Why?,Record all notes. GP I did see at the walk in centre flagged my blood pressure as a concern yet recorded everything but my blood pressure.,,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 193 - Q2,NEAS,NEAS 111 193,14/05/2021,111,,5,How could we improve?,"Took an hour to get through, I had severe pain from a nerve exposed in my tooth with also a infection throughout my whole jaw!! I was told by your team sorry we can’t help you!! You need to see a dentist ASAP!! I knew this... I was left till next day in e",,5.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 267 - Q1,NEAS,NEAS 111 267,01/06/2021,111,,4,FFT Why?,"Actually have some procedure in place so that each part of the medical system doesnt just pass the book to someone. People call you because they are sick and need help, passing the blame and responsibility off to the next medical professional you can thin",,4.0,,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 456 - Q1,NEAS,NEAS 111 456,30/06/2021,111,,3,FFT Why?,Provide a system that puts patients first.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,
+NEAS 111 489 - Q1,NEAS,NEAS 111 489,04/07/2021,111,,2,FFT Why?,I think you will know by my description.  Except l was tested for the Covid before entering ward!! But interestingly NOT before leaving!!  What you could do to safegurd is have people to do checkups that procedures are followed in all departments and at d,,4.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 552 - Q1,NEAS,NEAS 111 552,11/07/2021,111,,5,FFT Why?,Ensured that the call had been within the specified time frame or give a more accurate time frame. ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 613 - Q1,NEAS,NEAS 111 613,25/07/2021,111,,2,FFT Why?,A by-pass to the repeating Covid-19 information. I would prefer listening to the canned music with regular interjections telling me that I can access 111 on my computer tablet or phone than going through the confusion of the Covid-19 minefield. In my stre,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 723 - Q1,NEAS,NEAS 111 723,07/08/2021,111,,3,FFT Why?,"Well really the person on call couldn't do better, it's the system that sucks. There's not enough help out there for people with dental issues other than hope and pray you get sorted",,3.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0
+NEAS 111 813 - Q2,NEAS,NEAS 111 813,31/08/2021,111,,1,How could we improve?,"Quick response, accurate advice.",,1.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 892 - Q1,NEAS,NEAS 111 892,10/09/2021,111,,5,FFT Why?,"How long have you got, I am a quality assurance manager, I could speak all day about processes relating to training, competence, system measuring and monitoring.Short term, get some better advisors and interview them better! ",,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 894 - Q3,NEAS,NEAS 111 894,11/09/2021,111,,5,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",I felt as though the handler was merely using a check box system instead of listening to my information.I have had the exact symptoms before because of a reaction to  similar medication which resulted in an unnecessary ambulance and trip to A&E that could,,4.0,,,,,,,,,,1.0,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 997 - Q1,NEAS,NEAS 111 997,30/09/2021,111,,5,FFT Why?,Listen to us. Check record to see if patient rarely contacts 111 then realise maybe help is needed!,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1063 - Q2,NEAS,NEAS 111 1063,15/10/2021,111,,3,How could we improve?,"Service from staff / individuals good but understand pressure in the system and it reflects on wait time for call to be answered (35 minutes), quality of discussion with call back clinician (who didn’t want to deal with problem clearly wanted to refer bac",,4.0,,,,,1.0,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1177 - Q3,NEAS,NEAS 111 1177,01/11/2021,111,,3,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",It's always busy and I have no other place to go for help when GP is closed. I don't always have transport available so not easy to get myself to hospital. I was given stupid advice  by the system. (As a type 1 diabetic I usually have a high BG when ill. ,,4.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,
+NEAS 111 1192 - Q1,NEAS,NEAS 111 1192,02/11/2021,111,,5,FFT Why?,Maybe could use an overflow system which allows calls to go to different NHS regions that way the call times will be a lot less,,3.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1211 - Q1,NEAS,NEAS 111 1211,09/11/2021,111,,5,FFT Why?,I just moved here from South Africa and don't know how the system works. All I needed was some help finding a dentist when I was in pain.,,3.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1269 - Q1,NEAS,NEAS 111 1269,30/11/2021,111,,6,FFT Why?,Find a quicker response system.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1297 - Q2,NEAS,NEAS 111 1297,02/12/2021,111,,3,How could we improve?,We understand the system is absolutely drained at the moment and appreciate that.  Unfortunately for me I’ve been struck with a serious problem and have really struggled to get through to anyone for weeks now. It’s been very difficult ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1431 - Q1,NEAS,NEAS 111 1431,06/01/2022,111,,2,FFT Why?,"The first call handler needed no improvement, very efficient, confident and knew exactly were to pass the call onto next.  The second call handler did give me incorrect information regarding telephone number and location to seek treatment by given me out ",,3.0,,,,1.0,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1445 - Q2,NEAS,NEAS 111 1445,18/01/2022,111,,4,How could we improve?,The wait of 1 and 1/2 hours was frustrating but understandable being a bank holiday weekend but after speaking to a gp on a call back it was decided that my daughter attend urgent care to confirm suspicions of hand foot and mouth (it was correct). The gp ,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1473 - Q3,NEAS,NEAS 111 1473,28/01/2022,111,,3,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",In my opinion wait times are way too long to get through to someone and I believe the service is extremely streched. I also think that there should be more options available for people after speaking to 111 services as it always results in a 6 hour trip t,,4.0,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1486 - Q1,NEAS,NEAS 111 1486,31/01/2022,111,,4,FFT Why?,Updated system to allow Pfizer for 2nd jab.,,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1556 - Q1,NEAS,NEAS 111 1556,31/01/2022,111,,5,FFT Why?,Get your records right! Don't be so damn rude! Arguementative!,,4.0,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1567 - Q1,NEAS,NEAS 111 1567,02/02/2022,111,,4,FFT Why?,"As explained on the previous answer, the end result should have been an accurate diagnosis and treatment guidance that was appropriate.",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1581 - Q2,NEAS,NEAS 111 1581,10/02/2022,111,,2,How could we improve?,The ticky box system doesn’t work for my complex conditions. They always want to ring an ambulance which I have to decline. I end up going to a&e by car which ties up vital services,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1581 - Q3,NEAS,NEAS 111 1581,10/02/2022,111,,2,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",Staff are good but constrained by the computer questions. Need to be a bit more flexibility within the system. Too quick to refer you to hospital rather than other places like out of hour doctors and too quick to send out ambulances ,,4.0,,,,,,,,,,,,,,,,,,,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1636 - Q2,NEAS,NEAS 111 1636,28/02/2022,111,,5,How could we improve?,"Said I would get phone call from Hexham E.C.U for appointment, didn’t. They had no record of being contacted by you.",,4.0,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1648 - Q1,NEAS,NEAS 111 1648,28/02/2022,111,,3,FFT Why?,Problems obviously due to system overload so difficult to rectify without more staff.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1712 - Q1,NEAS,NEAS 111 1712,18/03/2022,111,,1,FFT Why?,Should of looked on my records that I needed someone in with me to understand things ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1761 - Q2,NEAS,NEAS 111 1761,31/03/2022,111,,1,How could we improve?,I could not fault the quality of staff operating this system.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS 111 1870 - Q1,NEAS,NEAS 111 1870,18/04/2022,111,,1,FFT Why?,Automated system was very sensitive and wouldn’t let me say my nearest town as my child was crying and it didn’t understand. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1972 - Q2,NEAS,NEAS 111 1972,03/05/2022,111,,1,How could we improve?,To support the system. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1999 - Q1,NEAS,NEAS 111 1999,03/05/2022,111,,1,FFT Why?,More accurate estimate for ambulance wait ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1999 - Q3,NEAS,NEAS 111 1999,03/05/2022,111,,1,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",The person who answered the call was kind and calm. The only downside was how long we had to wait for the paramedics to come (we ended up getting a taxi after waiting 3 hours in the middle of the night). If we had been given an accurate time estimate we c,,3.0,,,,1.0,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2142 - Q1,NEAS,NEAS 111 2142,31/05/2022,111,,5,FFT Why?,The hospital said they don’t have an appointment system and have told 111 this many times.,,4.0,,,,,,,,,,,,,,,1.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2177 - Q3,NEAS,NEAS 111 2177,31/05/2022,111,,2,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",As stated previously 111 called is not easy to get through on the phone and not everyone has a computer.,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2244 - Q1,NEAS,NEAS 111 2244,21/06/2022,111,,1,FFT Why?,I had a lot of things going on and the call agent seemed to jump from one thing then to another. If I remember right he was a little bit flustered. I think it was more the system and call flow chart ,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2247 - Q1,NEAS,NEAS 111 2247,21/06/2022,111,,1,FFT Why?,"Nothing, the nurse said that the review appointment would be Wednesday so we went without checking paperwork which confirmed it was actually the Thursday so owed work some time that day but it was our fault for not checking paperwork.",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2248 - Q3,NEAS,NEAS 111 2248,22/06/2022,111,,1,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",See previous comments. Your telephone pathway messages need to be reviewed and updated. ,,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2274 - Q2,NEAS,NEAS 111 2274,30/06/2022,111,,2,How could we improve?,"When using a telephone, I do not wish to be given an electronic message asking me to use a computer. I wish to…[ on form continued on Q3 speak…..",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2362 - Q2,NEAS,NEAS 111 2362,19/07/2022,111,,4,How could we improve?,It took ages to get through ( after my doctor told me to call as they didn’t have any appointments and if I called 111 they would make me an appointment to go to hospital for a scan on my knee)then ages to answer all the questions to be given a telephone ,,4.0,,,,,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2515 - Q3,NEAS,NEAS 111 2515,09/08/2022,111,,1,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with","They listened to me, obviously looked at my medical records and advised me to stop taking the medication prescribed by a local doctor,  I improved after that.",,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 2542 - Q2,NEAS,NEAS 111 2542,24/08/2022,111,,4,How could we improve?,"When I arrived at the hospital following my call there was no record of this call taking place, they sent me to the wrong part of the hospital. It would have been quicker to go straight to A&E. ",,4.0,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2542 - Q3,NEAS,NEAS 111 2542,24/08/2022,111,,4,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",Was dissatisfied the woman on the phone sent me to the wrong part of the hospital and there was no record of my call so I had to repeat everything I said to 111 again.,,4.0,,,,,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2547 - Q3,NEAS,NEAS 111 2547,24/08/2022,111,,3,"Please describe any things about the 111 service that 
+you were particularly satisfied and/or dissatisfied with",The canker didn’t listen or appear to be interested. Just following notes on what to say,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2632 - Q1,NEAS,NEAS 111 2632,07/09/2022,111,,2,FFT Why?,More accurate advice ie sending me straight to walk in centre. Pharmacist was puzzled by my request to examine my leg,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 935 - Q1,NEAS,NEAS PTS 935,31/01/2022,PTS  - Patient Transport,,2,FFT Why?,"Patient needs an escort as cannot hear, understand or remember health provider comments. It would be good if this could be noted on her records - instead I have to really press for permission every single time.",,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1220 - Q2,NEAS,NEAS PTS 1220,31/03/2022,PTS  - Patient Transport,,5,How could we improve?,"The male operator didn’t record the entry and therefore I missed my appointment. [4. Which hospital or facility did you attend?] - Comments : should have attended - ticked Royal Victoria Infirmary, Newcastle. [5. How did you travel to your appointment, wa",,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1337 - Q1,NEAS,NEAS PTS 1337,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,"Perhaps, the call center could keep patient details supported by a couple of questions.",,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1391 - Q1,NEAS,NEAS PTS 1391,31/05/2022,PTS  - Patient Transport,,1,FFT Why?,Following the sat - new system too rigorously. Took too long for journey home.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1811 - Q1,NEAS,NEAS PTS 1811,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,The whole system worked perfectly the vehichle involved seemed to be a private car.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 305 - Q2,NEAS,NEAS S&C 305,03/05/2021,See and Convey,,5,How could we improve?,The service needs more staff and ambulances as the system is clearly broken and failing,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 742 - Q1,NEAS,NEAS S&C 742,13/06/2021,See and Convey,,2,FFT Why?,The RVI hospital is closer to my home at 4.8 miles and yet they took my father to cramlington NSEC which is 9.3 miles. I did ask the crew if they would take my father to the RVI as all of his notes and treatments are at the RVI and they declined,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1030 - Q1,NEAS,NEAS S&C 1030,30/06/2021,See and Convey,,3,FFT Why?,The call centre system was poor. The ambulance staff were very good when they arrived.,,3.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 1056 - Q2,NEAS,NEAS S&C 1056,04/07/2021,See and Convey,,2,How could we improve?,I could have been kept updated with the expected arrival time. I had been warned that it could be up to 6 hours. ,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1348 - Q1,NEAS,NEAS S&C 1348,25/07/2021,See and Convey,,1,FFT Why?,The crew immediately put us at ease they even took the time to show our little boy the ambulance while they filled out the paperwork which made such a difference to him and experiencing a scary situation seeing his sister have a seizure.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1472 - Q1,NEAS,NEAS S&C 1472,07/08/2021,See and Convey,,3,FFT Why?,"As a GP, I was waiting for 2.5 hours with a septic patient needing oxygen, sats in the low-mid 80's. I was informed by the practice that because I said I was a doctor, the ambulance would put my patient to the bottom of the queue despite me not having any",,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1574 - Q2,NEAS,NEAS S&C 1574,17/08/2021,See and Convey,,3,How could we improve?,More accurate info as ambulance came within 1 hour,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1636 - Q2,NEAS,NEAS S&C 1636,19/08/2021,See and Convey,,1,How could we improve?,The time given to wait for ambulance should be a lot mor accurate Due the tracking systems we have now a days it should be with in minutes not hours ,,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1745 - Q1,NEAS,NEAS S&C 1745,25/08/2021,See and Convey,,2,FFT Why?,The service of the call centre and the amount of time taken to arrive was unacceptable. The cycle path I was on should’ve be visible to call centre staff on their system.The ambulance staff were great when they finally arrived. ,,3.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 1928 - Q1,NEAS,NEAS S&C 1928,06/09/2021,See and Convey,,2,FFT Why?,Ambulance crew were very professional and compassionate My only criticism as the call handling process to which this is not meant for the individual I think this may be a system process ,,3.0,,,,1.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1928 - Q2,NEAS,NEAS S&C 1928,06/09/2021,See and Convey,,2,How could we improve?,When communicating with call handler for nature of call I feel communicates cannot be made as cslll handler ?is only able to go through a checklist system as opposed to listening to communication given by ‘person on telephone’ to then make informed decisi,,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 1933 - Q2,NEAS,NEAS S&C 1933,07/09/2021,See and Convey,,1,How could we improve?,"We were told the wait would be an hour, and it was.  On one hand, I think that's fair enough - I don't believe anyone's life was at risk imminently.  But it also is a very long time to wait with a young child having breathing problems.  I imagine this all",,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2285 - Q2,NEAS,NEAS S&C 2285,08/10/2021,See and Convey,,1,How could we improve?,No I was informed of delays initially and then received a further phone call to keep me updated. ,,2.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2392 - Q1,NEAS,NEAS S&C 2392,17/10/2021,See and Convey,,1,FFT Why?,I was by myself and a bit scared was told they were very busy but would definitely turn up they arrived in record time exactly 7 1/2 minutes was nervous but felt safe ,,2.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2563 - Q1,NEAS,NEAS S&C 2563,01/11/2021,See and Convey,,1,FFT Why?,Very busy but kept us updated on approximate response time ,,3.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2596 - Q1,NEAS,NEAS S&C 2596,09/11/2021,See and Convey,,1,FFT Why?,Know there is help at the end of the phone.Good system with dedicated people who are there when needed.,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2727 - Q2,NEAS,NEAS S&C 2727,30/11/2021,See and Convey,,2,How could we improve?,The system never told the hospital my daughter had covid and needed a test done for this. They refused to do a test unless admitted. We were there all day and eventually she got a test and was positive ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 2736 - Q2,NEAS,NEAS S&C 2736,03/12/2021,See and Convey,,5,How could we improve?,Firstly thank you for what you are doing with the limited resources you have.Cutting me off didn't help.  You expect that 999 is an emergency service and that you'll always get to someone immediately as it always has been.  Giving me advice that my Wife w,,4.0,,,,,1.0,,,,,,1.0,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3077 - Q1,NEAS,NEAS S&C 3077,31/12/2021,See and Convey,,1,FFT Why?,"The new system where paramedics attend to falls etc, with  the aim of helping, but not automatic transfer to hospital.                                                        Is a great idea ",,1.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3090 - Q2,NEAS,NEAS S&C 3090,07/01/2022,See and Convey,,1,How could we improve?,Maybe the telephonist could allow the caller to answer the questions more as the person needing the ambulance not always able to answerThis is not a criticism as I am aware of data protection but possibly on loud speaker could be an answer ,,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,
+NEAS S&C 3226 - Q1,NEAS,NEAS S&C 3226,28/01/2022,See and Convey,,5,FFT Why?,"Partner couldn't move, was told it would be 20 minutes for an ambulance, when I called back I was told that isn't accurate and could be 2 or 3 hours. Ended up being 2. There was very little empathy shown on the 2nd call. The agent said to my partner ""with",,4.0,,,,1.0,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3327 - Q1,NEAS,NEAS S&C 3327,01/02/2022,See and Convey,,1,FFT Why?,The operator was confident and didn't hesitate to repeat any question not fully understood. As the waiting time was several hours there was also a phone back to keep me updated about ambulance arrival time.,,2.0,,,,1.0,,,,,,,1.0,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3740 - Q1,NEAS,NEAS S&C 3740,18/03/2022,See and Convey,,5,FFT Why?,"6 month old was choking, nearly died. Took over 25 minutes to reach us as the ambulance could not find our address due to not having updated maps of our new build estate. Each time I called back to direct the operator passed on incorrect directions and wo",,5.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3788 - Q1,NEAS,NEAS S&C 3788,18/03/2022,See and Convey,,5,FFT Why?,"To be held in a queuing system (IVR) with a voice mail message and just ringing out waiting for 999 emergency service is NOT acceptable. It's a sad state of our broken system which needs immediate overhaul. Its a matter of life and death, not waiting to o",,4.0,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4226 - Q1,NEAS,NEAS S&C 4226,19/04/2022,See and Convey,,1,FFT Why?,"Efficient, kept updated about delay of ambulance, clear instructions.",,2.0,,1.0,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4229 - Q2,NEAS,NEAS S&C 4229,19/04/2022,See and Convey,,2,How could we improve?,Change the system of keeping paramedics waiting around at hospitals which means ambulances are not able to respond to a shout which could be a life or death situation.,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4247 - Q1,NEAS,NEAS S&C 4247,19/04/2022,See and Convey,,3,FFT Why?,Originally a ambulance was expected to take 12 hours but was reduced to 3 hours after being updated to a category 1 call still felt like a lifetime while in agony ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4277 - Q1,NEAS,NEAS S&C 4277,26/04/2022,See and Convey,,4,FFT Why?,The wait time was ridiculous. I rang because my partner was struggling to breath and had collapsed and had an hour and a half wait and then once the first responder had turned up she ran out of oxygen waiting on a 2nd crew. We waited a further hour and a ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4454 - Q1,NEAS,NEAS S&C 4454,03/05/2022,See and Convey,,5,FFT Why?,90 mins wait turned into over 2 hours plus and when you have chest pains it's nut the best scenario to be in at the time however I do appreciate how busy it was as when I finally arrived at the A&E there were 13 ambulances waiting to be be booked in befor,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4667 - Q2,NEAS,NEAS S&C 4667,24/05/2022,See and Convey,,2,How could we improve?,"Maybe not followed a script, reading it to me without listening to what I was saying. The crew were great and treat us like humans. Thankfully we have not had much cause to ring 999 for an ambulance and I was traumatised by not only my husband taking ill ",,4.0,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4836 - Q2,NEAS,NEAS S&C 4836,31/05/2022,See and Convey,,1,How could we improve?,"When I made the initial call  I answered lots of questions while I was alone in pain, anxious and scared. I knew those questions needed to be answered but then a while later when I had been praying for the ambulance and help to arrive, I received a call f",,4.0,,,,,,,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4913 - Q1,NEAS,NEAS S&C 4913,07/06/2022,See and Convey,,3,FFT Why?,Almost lost my wife. Waiting for ambulance she was getting worse. I ended up taking her by car. Luckely she survived a ruptured appendix and poisoning of her system. Was told if i hadn't got her to hospital and waited i could of lost her. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4913 - Q2,NEAS,NEAS S&C 4913,07/06/2022,See and Convey,,3,How could we improve?,Handing over of patents at the hospital to get the crew back on the road. I spoke to someone who had came in by ambulance and they say the journey was about ten minutes but the crew had to wait with them until they were handed over taking up valueable tim,,4.0,,,,,1.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4939 - Q2,NEAS,NEAS S&C 4939,07/06/2022,See and Convey,,1,How could we improve?,The condition is a repeat one and we ‘waste’ time at the start of the call going over info provided several times previously. System doesn’t store previous calls? ,,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 4989 - Q1,NEAS,NEAS S&C 4989,14/06/2022,See and Convey,,1,FFT Why?,Paramedics were swift and accurate with diagnosis. Reassured both myself and the patient.Paramedic that rang while waiting for the 2hrs response time due to extreme volume of emergencies talked to me and kept me updated. She is a credit to the service ,,1.0,,,,1.0,,,,,,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5204 - Q2,NEAS,NEAS S&C 5204,29/06/2022,See and Convey,,1,How could we improve?,"Nothing, keep doing what your doing, I cannot fault system. Thank you. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS S&C 5280 - Q2,NEAS,NEAS S&C 5280,06/07/2022,See and Convey,,4,How could we improve?,Kept updated on timescale more and a sooner ambulance ,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5425 - Q2,NEAS,NEAS S&C 5425,12/07/2022,See and Convey,,1,How could we improve?,Nothing different. Excellent care provided accurate job done. Nurse on duty clearly identified fracture and so did paramedics crew,,1.0,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5426 - Q2,NEAS,NEAS S&C 5426,12/07/2022,See and Convey,,7,How could we improve?,As previously mentioned i think it is probably the resources that is the problem and perhaps the system can be tweaked to cope with this although i would not be so bold as to suggest how this can be implemented.,,4.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5595 - Q2,NEAS,NEAS S&C 5595,27/07/2022,See and Convey,,4,How could we improve?,Waiting time for ambulances is life threatening but understand that unless they can transfer patients into A&E as soon as they arrive and do not have to wait hours for handover because of lack of beds.  It is frustrating for ambulance staff as they want t,,4.0,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5603 - Q2,NEAS,NEAS S&C 5603,27/07/2022,See and Convey,,4,How could we improve?,Provided mor accurate information and a speedier response time ,,4.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6173 - Q1,NEAS,NEAS S&C 6173,07/09/2022,See and Convey,,1,FFT Why?,They were there in record time and they were very very good with my husband he did not want to go to hospital and they calmed him and got him to hospital with no problems ,,1.0,,,,1.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6207 - Q1,NEAS,NEAS S&C 6207,07/09/2022,See and Convey,,2,FFT Why?,"Although it took over three hours fir a paramedic  to arrive with oxygen,  I was regularly  updated and supported throughout.  My 89 year old mother on the other hand was so desperate  for help with her breathing. It was overwhelming  to witness as Gettin",,3.0,,,,,,,,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6207 - Q2,NEAS,NEAS S&C 6207,07/09/2022,See and Convey,,2,How could we improve?,It the hospital system  which need a overhaul.  Staff were very professional  and did all they could to support us.,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6419 - Q2,NEAS,NEAS S&C 6419,28/09/2022,See and Convey,,4,How could we improve?,Unfortunately due to poor staffing it is a fault with the system not the people ,,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 819 - Q1,NEAS,NEAS PTS 819,16/12/2021,PTS  - Patient Transport,,1,FFT Why?,better suspension on ambulances to cope with our rough roads.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 843 - Q1,NEAS,NEAS PTS 843,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,[14. Kindness and compassion with which you were treated by ambulance staff] on this occasion v. good. Previous occasion not fit for purpose. Made complaint and this has been rectified.[19. The suitability of the type of transport used] - see q14 Transpor,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1458 - Q1,NEAS,NEAS PTS 1458,31/05/2022,PTS  - Patient Transport,,5,FFT Why?,Teach Ambulance attendants how to transfer patients better without trying to lift or drag people.,,4.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1704 - Q1,NEAS,NEAS PTS 1704,31/07/2022,PTS  - Patient Transport,,1,FFT Why?,Ambulances could do with a little foldaway step under the seats for short legged folk like me.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1809 - Q1,NEAS,NEAS PTS 1809,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,The vehicle had a harsh ride and was [unreadable] and therefore very noisy.,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,1.0,,,,,,,,,
+NEAS PTS 1848 - Q1,NEAS,NEAS PTS 1848,31/08/2022,PTS  - Patient Transport,,1,FFT Why?,Folk with short legs like me [unreadable] pull out step to save feet [unreadable] as seats can be rather high!,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1231 - Q1,NHFT,NHFT 1231,29/12/2021,Community health services,South Notts,5,What could we do better?,You could get rid of Rushcliffe hub. The staff have been bullied intimidated and there are some staff scared to speak out. This hub needs closing and people who are bullying need to be accountable.  a 75 year old man has died because of their neglect and ,,5.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 1339 - Q1,NHFT,NHFT 1339,14/03/2022,Forensic,High secure MH,4,What could we do better?,"Have camera & audios on all staff.
+Give us more staff & activities, put courses on TV.
+Do an investigation into hospital negligence.
+Up our benefits. ",,4.0,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,1.0,,1.0,,,,,,,,1.0,,,
+NHFT 1347 - Q2,NHFT,NHFT 1347,14/03/2022,Forensic,High secure MH,2,What was good?,"Like having the choices - drinks/drugs etc. meaning we can make a positive change.  The higher security is good to stop temptation.
+Everything that happens has a positive impact on my health. ",,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,1.0,,1.0,,1.0,,,,,,,,
+NHFT 789 - Q1,NHFT,NHFT 789,26/09/2021,Local partnerships- MH,Learning disability,1,What could we do better?,"As skin cancer is a dangerous reality, make sure there is adequate built in shade' during summer and sunny weather.  We provided a sun shade for our son, after he suffered some sun burn, which he'd never suffered with in all the years in our care.  Our co",,3.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,
+NHFT 1128 - Q1,NHFT,NHFT 1128,30/12/2021,Forensic,Arnold lodge,3,What could we do better?,"Explain rules about ward to patients (eg entitlement, shop, order, money).
+Respect peoples property better (things being put into storage without them asking). ",,4.0,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 788 - Q1,NHFT,NHFT 788,26/09/2021,Local partnerships- MH,Intellectual and developmental disability,1,What could we do better?,"As skin cancer is a dangerous reality, make sure there is adequate built in shade' during summer and sunny weather.  We provided a sun shade for our son, after he suffered some sun burn, which he'd never suffered with in all the years in our care.  Our co",,3.0,,,,1.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,1.0,,,,,,,,
+NHFT 694 - Q2,NHFT,NHFT 694,30/09/2021,Forensic,High secure women's service,2,What was good?,"Keep me safe, if it wasn't for staff I wouldn't be here now. ",,2.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,1.0,,,,,,,,
+NHFT 710 - Q2,NHFT,NHFT 710,30/09/2021,Forensic,High secure women's service,1,What was good?,Keeps me & everyone safe.  Don't judge patients on past history. ,,2.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,
+NHFT 1701 - Q1,NHFT,NHFT 1701,19/01/2022,Community health services,South Notts,5,What could we do better?,"That safeguarding at the trust start looking at cases like mine, where a nurse removed equipment and refused treatment until he was sectioned on 42 abuse neglect from tissue viability and district nurse.
+Why is it that the practice of withdrawal of treatm",,5.0,,,,,,,,1.0,,,,,,,,,,,,,,,,,1.0,,,,,,,1.0,,,,,,,,,,,,,,,,,,
+NHFT 1443 - Q2,NHFT,NHFT 1443,30/03/2022,Forensic,High secure LD,3,What was good?,"When a patient tried to attack me, staff intervened.  Staff helped me report threats from patients to the police.  My gender choice is supported. ",,2.0,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,
+NHFT 1290 - Q1,NHFT,NHFT 1290,28/02/2022,Local partnerships- MH,Adult mental health,3,What could we do better?,"On several occasions I made it look as though I was in bed and got away with it, childish I know but easy and several times I got away with it.  Catering could be better but that's probably due to it being my profession.  Just remember we are still people",,3.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,1.0,,,,,,,,,1.0,
+NHFT 1383 - Q2,NHFT,NHFT 1383,15/03/2022,Forensic,High secure women's service,2,What was good?,"When struggling or harming yourself, staff make sure I am safe.  
+Have confidential conversation support us with it. ",,2.0,,,,,,1.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 559 - Q2,NEAS,NEAS PTS 559,30/09/2021,PTS  - Patient Transport,,2,How could we improve?,"Once I took with me an open top sm. shopping bag. On getting out I felt movement in the bag, after rummaging around in it my hand gripped another hand doing the same - it was the drivers. You should tell people to have closed bags with zips. He was lookin",,5.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NEAS PTS 697 - Q2,NEAS,NEAS PTS 697,31/10/2021,PTS  - Patient Transport,,5,How could we improve?,7th August. Was a very high step to get in. When I got to north tyneside hospital. I was already very late. Came to get out of car no step downs I half fell half jumped. I thought man was going to help me down but he moved. (Over the years I have had two ,,3.0,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 963 - Q1,NHFT,NHFT 963,02/11/2021,Forensic,Wathwood,1,What could we do better?,Longer time as I am only individual ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1120 - Q1,NHFT,NHFT 1120,24/12/2021,Forensic,Arnold lodge,1,What could we do better?,Maintenance issues aren't acted on quickly enough.  PHC> ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,
+NHFT 901 - Q1,NHFT,NHFT 901,26/10/2021,Local partnerships- MH,Intellectual and developmental disability,5,What could we do better?,"Lack of contact by council.  Failure to provide support or even do an assessment, leaving my care to my parents who are getting older. ",,4.0,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1699 - Q1,NHFT,NHFT 1699,14/01/2022,Local partnerships- MH,IAPT,1,What could we do better?,The questionnaire I receive every week can be modified a bit.,,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1921 - Q2,NHFT,NHFT 1921,01/02/2022,Local partnerships- MH,Adult mental health,7,What was good?,Trent PTS has been the best mental health support I have ever  received.  I wish the service was able to offer long term support for people who were CPTSD.  Was discharged from Trent PTS July [word unreadable]. ,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NHFT 1659 - Q1,NHFT,NHFT 1659,10/05/2022,Local partnerships- MH,Adult mental health,1,What could we do better?,A longer time.  There is so much that I gain from talking to other in the same position. ,,4.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,
+NEAS 111 1718 - Q1,NEAS,NEAS 111 1718,18/03/2022,111,,2,FFT Why?,Change the questions ,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 1813 - Q2,NEAS,NEAS 111 1813,31/03/2022,111,,1,How could we improve?,Because you asked for its what sort of reply or answer do you want?,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2125 - Q1,NEAS,NEAS 111 2125,31/05/2022,111,,1,FFT Why?,Questions very general while could be more specific about care in question.,,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 985 - Q1,NHFT,NHFT 985,10/11/2021,Community health services,Specialist Services and CYP,1,What could we do better?,"slow down, some sessions felt rushed",,4.0,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1552 - Q1,NHFT,NHFT 1552,11/04/2022,Community health services,South Notts,1,What could we do better?,"Make sure that people help themselves so they can make a quicker recovery, rather you do everything for them thus taking up a valuable bed.",,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 621 - Q2,NEAS,NEAS PTS 621,07/10/2021,PTS  - Patient Transport,,1,How could we improve?,Because you have no square for excellent. ,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1134 - Q2,NEAS,NEAS PTS 1134,28/02/2022,PTS  - Patient Transport,,7,How could we improve?,I have not used patient transport for many years. I don't know why I have been sent this survey.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 3891 - Q1,NEAS,NEAS S&C 3891,3/31/2022,See and Convey,,1,FFT Why?,"I gave my honest opionion to all my questions, and am happy with that. Thank you.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6254 - Q1,NEAS,NEAS S&C 6254,9/14/2022,See and Convey,,1,FFT Why?,Because you ask me in text message,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 6356 - Q1,NEAS,NEAS S&C 6356,9/21/2022,See and Convey,,1,FFT Why?,I am healthcare professional and rang to arrange admission of a patient. I’m unsure if you would want me to continue to complete survey. I assume it is for non healthcare professionals and the public?,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 841 - Q1,NEAS,NEAS PTS 841,31/12/2021,PTS  - Patient Transport,,1,FFT Why?,"[7. When you used the ambulance service most recently, how long did you need to wait for the transport to arrive from the arranged pick-up time?] Can’t understand question.",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1182 - Q1,NHFT,NHFT 1182,28/01/2022,Local partnerships- MH,Mental health services for older people,1,What could we do better?,Wish they could have stayed longer than eight weeks. ,,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1374 - Q1,NHFT,NHFT 1374,15/03/2022,Forensic,High secure PD pathway,2,What could we do better?,More sessions. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1401 - Q2,NHFT,NHFT 1401,29/03/2022,Forensic,High secure women's service,7,What was good?,"Stop asking us to do these forms, it's stupid.  Nothing changes. ",,4.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1409 - Q1,NHFT,NHFT 1409,29/03/2022,Forensic,Offender health,1,What could we do better?,If they had time it would be good to see them more often. ,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 817 - Q1,NHFT,NHFT 817,07/10/2021,Community health services,Specialist Services and CYP,2,What could we do better?,Doing acupuncture again and stop cutting back for people that need it.,,4.0,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2078 - Q1,NEAS,NEAS 111 2078,31/05/2022,111,,7,FFT Why?,Continued comments for 2 question on form.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS 111 2389 - Q3,NEAS,NEAS 111 2389,27/07/2022,111,,5,"Please describe any things about the 111 service that
+you were particularly satisfied and/or dissatisfied with","Think you,ve got that answer in previous questions ",,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS S&C 5226 - Q1,NEAS,NEAS S&C 5226,30/06/2022,See and Convey,,2,FFT Why?,Because you asked for it.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 34 - Q2,NHFT,NHFT 34,28/06/2021,Forensic,Arnold lodge,4,What was good?,Getting more money on benefits.,,3.0,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 123 - Q1,NHFT,NHFT 123,05/07/2021,Local partnerships- MH,Mental health services for older people,2,What could we do better?,Service too short. ,,4.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 298 - Q2,NHFT,NHFT 298,27/07/2021,Forensic,Offender health,2,What was good?,Staff helped with my release & resettlement. ,,2.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 905 - Q1,NHFT,NHFT 905,26/10/2021,Local partnerships- MH,Adult mental health,2,What could we do better?,Have longer therapy.  ,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1066 - Q1,NHFT,NHFT 1066,17/12/2021,Community health services,Specialist Services and CYP,1,What could we do better?,have more days with me. See me more than 1 day a week.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1981 - Q1,NHFT,NHFT 1981,01/02/2022,Local partnerships- MH,Mental health services for older people,7,What could we do better?,More frequent visits from NHS professionals.,,4.0,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1375 - Q1,NHFT,NHFT 1375,15/03/2022,Forensic,High secure PD pathway,1,What could we do better?,"There is one thing that I can only thing of is moving patients quicker to moving on, but apart from that, everything is good. ",,3.0,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NEAS PTS 1081 - Q2,NEAS,NEAS PTS 1081,28/02/2022,PTS  - Patient Transport,,1,How could we improve?,Service very good.,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,1.0
+NEAS PTS 1111 - Q2,NEAS,NEAS PTS 1111,28/02/2022,PTS  - Patient Transport,,7,How could we improve?,I have not used patient transport which therefore must have been recorded incorrectly and is a waste of resource. Not good?,,4.0,,,,,,,,,,,,,,,,,,,,,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,
+NHFT 1131 - Q1,NHFT,NHFT 1131,30/12/2021,Forensic,Arnold lodge,2,What could we do better?,Personally I do thing I need the complaints system explaining to me in more depth.  I do feel that I'm not heard in terns of making complaints!!,,4.0,,,,,,,,,,1.0,,,1.0,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
diff --git a/docker-requirements.txt b/docker-requirements.txt
new file mode 100644
index 00000000..c7894177
--- /dev/null
+++ b/docker-requirements.txt
@@ -0,0 +1,4 @@
+pandas==1.5.3 ; python_version >= "3.8" and python_version < "3.11"
+scikit-learn==1.0.2 ; python_version >= "3.8" and python_version < "3.11"
+tensorflow==2.12.0 ; python_version >= "3.8" and python_version < "3.11"
+pxtextmining==0.5.4
diff --git a/docker_data/data_in/file_01.json b/docker_data/data_in/file_01.json
new file mode 100644
index 00000000..494df7fc
--- /dev/null
+++ b/docker_data/data_in/file_01.json
@@ -0,0 +1,22 @@
+[
+  {
+    "comment_id": "1",
+    "comment_text": "Nurse was great.",
+    "question_type": "what_good"
+  },
+  {
+    "comment_id": "2",
+    "comment_text": "The ward was freezing.",
+    "question_type": "could_improve"
+  },
+  {
+    "comment_id": "3",
+    "comment_text": "",
+    "question_type": "nonspecific"
+  },
+  {
+    "comment_id": "4",
+    "comment_text": "Thank you so much",
+    "question_type": "nonspecific"
+  }
+]
diff --git a/docker_data/data_in/file_02.json b/docker_data/data_in/file_02.json
new file mode 100644
index 00000000..23728fd9
--- /dev/null
+++ b/docker_data/data_in/file_02.json
@@ -0,0 +1 @@
+[{"comment_id": "NEAS PTS 528 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 531 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 534 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 537 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 540 - Q1", "comment_text": "Cue waiting time by an hour.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 543 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 546 - Q1", "comment_text": "None. Quite satisfied.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 549 - Q1", "comment_text": "Cut the waiting time from 2 hours before appointment to 1 hour depending which hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 552 - Q1", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 555 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 558 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 561 - Q1", "comment_text": "Not your problem but something must be done to relieve the handover times at hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 564 - Q1", "comment_text": "21/09/2021. I was at battle hill hospital 10am. Everything was good going and return home. I realise you have to wait. But I was anxious previous day.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 567 - Q1", "comment_text": "Nothing really. You cannot control attitude of taxi drivers.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 570 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 573 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 576 - Q1", "comment_text": "Nothing, everything from start of journey to returning home 1st class. Really appreciate the service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 579 - Q1", "comment_text": "Not happy with Taxi driver who's booked by patient transport. Driver not very helpful and made me feel uncomfortable when I got to hospital. When we got to hospital he was going to just drop me off despite informing telephone operator I would need a wheelchair on arrival. He was very disrespectful when I requested one.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 582 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 585 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 588 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 591 - Q1", "comment_text": "Booking office could be more helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 594 - Q1", "comment_text": "When patient needs an escort (part of their family) to help them especially when they have dementia or Alzheimer's they should be allowed to accompany them especially when doctors are discussing their ailments and treatments, the booking clerk told us he had to go himself, therefore we have no idea what the hospital said, very frustrating.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 597 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 600 - Q1", "comment_text": "More comfortable ambulance.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 603 - Q1", "comment_text": "The waiting time after appointment (to go home always a long wait).", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 606 - Q1", "comment_text": "Could not have done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 609 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 612 - Q1", "comment_text": "It arrived a little late but the driver did his best within the Law, to get me to my appointment on time. The driver was very accommodating when we reached the hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 615 - Q1", "comment_text": "2 hours on the phone and still did not get through I cannot afford a phone bill like that", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 618 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 621 - Q1", "comment_text": "Isn't any. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 624 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 627 - Q1", "comment_text": "N/A.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 630 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 633 - Q1", "comment_text": "Nothing could be done better everyone is helpful, supportive kind and very pleasant. I have no family left so without your service I couldn't afford to go to hospital. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 636 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 639 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 642 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 645 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 648 - Q1", "comment_text": "No one could have it better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 651 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 654 - Q1", "comment_text": "Nothing, excellent service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 657 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 660 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 663 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 666 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 669 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 672 - Q1", "comment_text": "In my view they could not have done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 675 - Q1", "comment_text": "Nothing changed. Everything is perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 678 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 681 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 684 - Q1", "comment_text": "It's difficult to be ready 2 hours before if I have an early appointment.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 687 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 690 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 693 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 696 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 699 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 702 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 705 - Q1", "comment_text": "Waiting time for pick up from hospital can be many hours: last time about 6 hours.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 708 - Q1", "comment_text": "Don't think so.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 711 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 714 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 717 - Q1", "comment_text": "Keep clients informed of expected arrival.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 720 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 723 - Q1", "comment_text": "Everything was perfect ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 726 - Q1", "comment_text": "Was supplied a taxi To transport me from the hospital to home nothing was confirmed that a taxi was being used rather than NHS patient transport as I was unable to walk short distances and was expected to walk quite a long way from the ward to the taxi at the entrance of the hospital", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 729 - Q1", "comment_text": "If possible reduce availability time from 2 hours to one hour.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 732 - Q1", "comment_text": "Don't know", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 735 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 738 - Q1", "comment_text": "Patient transport excellent. Only once!! A taxi was sent driver waited on other side - drove away as I was coming out - did not knock at door - so not aware car there.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 741 - Q1", "comment_text": "Everything was perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 744 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 747 - Q1", "comment_text": "Not to get ready for 2 hours before your appointment.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 750 - Q1", "comment_text": "Waiting times for pick up and on return.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 753 - Q1", "comment_text": "It was a long time to wait for the return ambulance.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 756 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 759 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 762 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 765 - Q1", "comment_text": "No complaints. Just thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 768 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 771 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 774 - Q1", "comment_text": "A two hour waiting time has led to health problems.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 777 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 780 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 783 - Q1", "comment_text": "Can't think of anything.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 786 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 789 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 792 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 795 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 798 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 801 - Q1", "comment_text": "Let me know when you were going to be late. I just panicked because I didn't know they would see me if I was late, but they did.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 804 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 807 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 810 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 813 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 816 - Q1", "comment_text": "Test", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 822 - Q1", "comment_text": "Need to credit check the volunteers. Some are on the lookout for elderly people without any family to benefit from their will or forge their will ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 825 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 828 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 831 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 834 - Q1", "comment_text": "2 hours seem to be a long time to be ready for the ambulances to arrive.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 837 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 840 - Q1", "comment_text": "Nothing, same as above.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 846 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 849 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 852 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 855 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 858 - Q1", "comment_text": "On this occasion - nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 861 - Q1", "comment_text": "Nothing, it was perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 864 - Q1", "comment_text": "I had prebooked. It was on time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 867 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 870 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 873 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 876 - Q1", "comment_text": "Smoother ride - not your fault it's down to rough roads and pot holes.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 879 - Q1", "comment_text": "Excellent  informed use where we could get defibrillator from kept talking to partner with information. Ambulance were told could be few hours they turned up in 5mins ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 882 - Q1", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 885 - Q1", "comment_text": "Excellent service and don\u2019t think anything could have been better on these occasions.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 888 - Q1", "comment_text": "When you ring for transport they rarely pick the phone up, I've waited all day to book transport.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 891 - Q1", "comment_text": "Every other visit to hospital has been very good and helpful as porter staff was very short one taxi driver pushed me to [unreadable - but maybe Dr]", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 894 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 897 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 900 - Q1", "comment_text": "The waiting time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 903 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 906 - Q1", "comment_text": "You do a very good job as it is without changing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 909 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 912 - Q1", "comment_text": "There is not a thing you need to do better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 915 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 918 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 921 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 924 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 927 - Q1", "comment_text": "Everything was fine.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 930 - Q1", "comment_text": "No everything is OK.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 933 - Q1", "comment_text": "Nothing to my journey.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 936 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 939 - Q1", "comment_text": "Nothing could have been better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 942 - Q1", "comment_text": "I think the service is wonderful. Perhaps only times could be improved but not your fault.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 945 - Q1", "comment_text": "Sometime no coming on time so we late for appointment.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 948 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 951 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 954 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 957 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 960 - Q1", "comment_text": "They could not do any better because they were 1st class.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 963 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 966 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 969 - Q1", "comment_text": "Nothing *", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 972 - Q1", "comment_text": "If went it\u2019s a public taxi they hire, they are not up to standard.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 975 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 978 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 981 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 984 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 987 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 990 - Q1", "comment_text": "Nothing to add as I was very pleased with your service ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 993 - Q1", "comment_text": "Increase capacity or have transport for between hospitals only. even a car would have given me a better chance. I needed an emergency op and waited 4-5 hours to go from Cramlington to RVI. at one point I was asked if family member could come get me instead as it would be my best chance, very scary! Staff lovely and excellent service once it eventually arrived. RVI kept ringing to see where i was, which caused me anxiety and worry.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 996 - Q1", "comment_text": "Nothing. Excellent experience. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 999 - Q1", "comment_text": "A little more help into car", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1002 - Q1", "comment_text": "I feel everything is excellent as it is. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1005 - Q1", "comment_text": "Excellent people.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1008 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1011 - Q1", "comment_text": "I don\u2019t think it could be bettered.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1014 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1017 - Q1", "comment_text": "I couldn\u2019t find fault at anything.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1020 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1023 - Q1", "comment_text": "Not a thing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1026 - Q1", "comment_text": "More punctual.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1029 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1032 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1035 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1038 - Q1", "comment_text": "Because of Covid I need to travel to Bishop Auckland Hosp from Darlington.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1041 - Q1", "comment_text": "No - service was very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1044 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1047 - Q1", "comment_text": "Be more prepared.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1050 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1053 - Q1", "comment_text": "Nothing. It was perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1056 - Q1", "comment_text": "Waiting time. It took 4 hours to get transport home.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1059 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1062 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1065 - Q1", "comment_text": "Your service was first class.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1068 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1071 - Q1", "comment_text": "Fine.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1074 - Q1", "comment_text": "Everything was fine and was home in about 20 minutes.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1077 - Q1", "comment_text": "Reduce waiting time. I waited 4-5 hours for transport.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1080 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1083 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1086 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1089 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1092 - Q1", "comment_text": "The only problem was the time it took for the P. T. Service to arrive to take us home - Being at Darlington from 11.00 p.m and home by 6 am was really long time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1095 - Q1", "comment_text": "Entrance the ambulance in the wheelchair.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1098 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1101 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1104 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1107 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1110 - Q1", "comment_text": "Nothing had me worry about the Service I received.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1113 - Q1", "comment_text": "The driver should have waited 5 mins.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1116 - Q1", "comment_text": "No the service was excellent.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1119 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1122 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1125 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1128 - Q1", "comment_text": "The delay in waiting caused stress, but was reassured when they arrived.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1131 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1134 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1137 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1140 - Q1", "comment_text": "I didn't need an ambulance recently but was reffered to James Cook hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1143 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1146 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1149 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1152 - Q1", "comment_text": "Nothing! Superb!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1155 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1158 - Q1", "comment_text": "Considering the pressure of workload the service is under, there are no suggestions.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1161 - Q1", "comment_text": "It was the drivers friend that travels with him in the ambulance staff.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1164 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1167 - Q1", "comment_text": "Everything was very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1170 - Q1", "comment_text": "I waited 4 hrs from the discharge centre but with Covid restrictions only I person per vehicle.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1173 - Q1", "comment_text": "no reason to think i could improve your service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1176 - Q1", "comment_text": "Love on own, no help available. Know busy but quick empty bags would have helped.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1179 - Q1", "comment_text": "there was nothing for my wife and myself you could have done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1182 - Q1", "comment_text": "No problems - an interesting pleasant journey both ways.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1185 - Q1", "comment_text": "Make it easier to get through on phone.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1188 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1191 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1194 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1197 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1200 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1203 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1206 - Q1", "comment_text": "I could not have travelled to hospital by any other means due to self isolation. No taxis, no public transport, no self drive.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1209 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1212 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1215 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1218 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1221 - Q1", "comment_text": "They were good. Nothing better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1224 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1227 - Q1", "comment_text": "I was very satisfied it couldn\u2019t have been any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1230 - Q1", "comment_text": "None - unless you had more staff that would reduce the waiting!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1233 - Q1", "comment_text": "Very early pick up. About 1 and 1/2 hrs to wait at hospital before appointment.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1236 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1239 - Q1", "comment_text": "A call on the day of transport to say what time of arrival as [unreadable ? Apposed] to a two hour window.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1242 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1245 - Q1", "comment_text": "For me nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1248 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1251 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1254 - Q1", "comment_text": "Everything possible is done to assist safe, punctual appointments, so pleasantly done.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1257 - Q1", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1260 - Q1", "comment_text": "Nothing obvious.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1263 - Q1", "comment_text": "Nothing much all was ok.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1266 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1269 - Q1", "comment_text": "Very good. Could be an example to trainees.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1272 - Q1", "comment_text": "It's perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1275 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1278 - Q1", "comment_text": "Everything was fine. He made sure I had a wheelchair as I'm unsteady.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1281 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1284 - Q1", "comment_text": "Had to throw up in a rubbish bag. Better than nothing. Better things to cope with travel, sickness. Similar to what is on planes.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1287 - Q1", "comment_text": "Everything was champion, nothing in my opinion needs to change. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1290 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1293 - Q1", "comment_text": "Nothing everything was perfect", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1296 - Q1", "comment_text": "Good all-round performance. Transport availability most times unless emergency arises.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1299 - Q1", "comment_text": "Not really a boon to the elderly.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1302 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1305 - Q1", "comment_text": "Everything is good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1308 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1311 - Q1", "comment_text": "Got here quicker.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1314 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1317 - Q1", "comment_text": "Nothing at all, the service is gold standard!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1320 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1323 - Q1", "comment_text": "Nothing everything was spot on..from leaving my house to get to hospital and same come back...everything was great..", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1326 - Q1", "comment_text": "Only as I am disabled, 81 years old with many health problems, heart failure etc and chronic back pain would the person driving to my home be able to see me to my door and carry a small bag? As I find it very difficult as I live alone.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1329 - Q1", "comment_text": "Could have done nothing better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1332 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1335 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1338 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1341 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1344 - Q1", "comment_text": "All O.K.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1347 - Q1", "comment_text": "Nothing could have been better. Staff always very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1350 - Q1", "comment_text": "As possible be as close as needed for appointments.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1353 - Q1", "comment_text": "No. It was great, thank you. Old people, we don\u2019t always to get nice to us.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1356 - Q1", "comment_text": "There on time so no problems.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1359 - Q1", "comment_text": "Instead of having to be ready 2 hours could this be at least 1 hour.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1362 - Q1", "comment_text": "Could have nothing better, very satisfied.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1365 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1368 - Q1", "comment_text": "You could not improve on it at all. I felt so safe.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1371 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1374 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1377 - Q1", "comment_text": "I don't think you could have done any better thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1380 - Q1", "comment_text": "Other than giving all the drivers bigger cars, not a lot.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1383 - Q1", "comment_text": "Booking time on the phone.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1386 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1389 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1392 - Q1", "comment_text": "Nothing!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1395 - Q1", "comment_text": "Long wait for the ambulance on the street.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1398 - Q1", "comment_text": "Clean.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1401 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1404 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1407 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1410 - Q1", "comment_text": "Nothing to be done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1413 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1416 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1419 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1422 - Q1", "comment_text": "Nothing. Thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1425 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1428 - Q1", "comment_text": "Everything that was done, I could ask for no better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1431 - Q1", "comment_text": "No - excellent service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1434 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1437 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1440 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1443 - Q1", "comment_text": "Nothing any better. I find everything's good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1446 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1449 - Q1", "comment_text": "Could not do any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1452 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1455 - Q1", "comment_text": "Nothing. Everything 1st class. Excellent safe drivers and so helpful in every way.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1461 - Q1", "comment_text": "Not a thing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1464 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1467 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1470 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1473 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1476 - Q1", "comment_text": "Service excellent.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1479 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1482 - Q1", "comment_text": "Sometime transport not coming on time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1485 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1488 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1491 - Q1", "comment_text": "Nothing as each time I've used the service, which is a lot, and I go to Darlington, James Cook, Sedgefield, Woodlands, and Bishop. Excellent service every time. Thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1494 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1497 - Q1", "comment_text": "Just keep doing what you are doing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1500 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1503 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1506 - Q1", "comment_text": "Difficulty getting through to book an ambulance car on the phone for ages.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1509 - Q1", "comment_text": "Both drivers very pleasant you feel safe and comfortable.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1512 - Q1", "comment_text": "Everything was very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1515 - Q1", "comment_text": "Nothing as far as I'm concerned.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1518 - Q1", "comment_text": "And left. No staff for hour's wait. Just sat in wheelchair nurse came by and made me cup of ten not a good experience.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1521 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1524 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1527 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1530 - Q1", "comment_text": "Don't use taxi's. One we were in was filthy and stinking. Not good in Covid times.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1533 - Q1", "comment_text": "The operator said you stopped letting care go unless mental illness, but I need my carer as I have bladder issues which I need help. As I've limited mobility - It's not Black or White. But a grey area which should be looked at. It causes me a lot of worry - stress if my husband / carer isn't with me due to my bladder worries.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1536 - Q1", "comment_text": "Better communication facilities.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1539 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1542 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1545 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1548 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1551 - Q1", "comment_text": "Everything was really good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1554 - Q1", "comment_text": "Be early to come back.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1557 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1560 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1563 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1566 - Q1", "comment_text": "I have had trouble with an ambulance driver last June and I do not wish to have the man who is Ginger who came to my home end June last year, he was not nice I should have report him then.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1569 - Q1", "comment_text": "Long wait  to return home, return after 4:20.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1572 - Q1", "comment_text": "Nice if you could time it better for appointment. Not complaining.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1575 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1578 - Q1", "comment_text": "? North area Ambulance service - very good!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1581 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1584 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1587 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1590 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1593 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1596 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1599 - Q1", "comment_text": "The one time I had taxi to pick me up I had to wait hour and half in cold draughty doorway. Then he wasn't very helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1602 - Q1", "comment_text": "After appointment just a matter of time to be picked up as they have other patients from other hospitals as well.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1605 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1608 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1611 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1614 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1617 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1620 - Q1", "comment_text": "They could have kept me informed much earlier that they could not get to me in time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1623 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1626 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1629 - Q1", "comment_text": "Not applicable.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1632 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1635 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1638 - Q1", "comment_text": "Arrive on time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1641 - Q1", "comment_text": "You couldn\u2019t of done any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1644 - Q1", "comment_text": "If two patients have to use the service, they should live closer to each other.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1647 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1650 - Q1", "comment_text": "I don\u2019t think you can do better ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1653 - Q1", "comment_text": "Could not have done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1656 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1659 - Q1", "comment_text": "Hard to do I know as I am grateful for service picking up times are sometimes longer.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1662 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1665 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1668 - Q1", "comment_text": "Couldn\u2019t ask for more.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1671 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1674 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1677 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1680 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1683 - Q1", "comment_text": "When I rang to book the ambulance, I was holding on for 55 minutes with a recorded message saying all operators busy, please hold on. If they had said you are caller no ? In the queue if it had been a high number I would have hung up.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1686 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1689 - Q1", "comment_text": "Nothing really.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1692 - Q1", "comment_text": "The taxi drivers do not help getting in and out of car.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1695 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1698 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1701 - Q1", "comment_text": "Everything brilliant.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1707 - Q1", "comment_text": "If anything, a better slot time for pick up.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1710 - Q1", "comment_text": "Time taken to book transport by phone over 30 minutes each time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1713 - Q1", "comment_text": "Nothing. Everything perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1716 - Q1", "comment_text": "Look at answer above.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1719 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1722 - Q1", "comment_text": "Not that I can think of.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1725 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1728 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1731 - Q1", "comment_text": "I would have wished to go with her to hospital. I also understand why it's not possible ( Covid etc)", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1734 - Q1", "comment_text": "Hence my answer to question 6 8,9810.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1737 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1740 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1743 - Q1", "comment_text": "Could not get any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1746 - Q1", "comment_text": "Nothing. Excellent service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1749 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1752 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1755 - Q1", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1758 - Q1", "comment_text": "I am very satisfied.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1761 - Q1", "comment_text": "Remind hospitals to ask a patient if they are cancelling appointment if they are also cancelling appointment by ambulance.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1764 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1767 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1770 - Q1", "comment_text": "Nothing on this appointment. Very satisfied.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1773 - Q1", "comment_text": "You are all doing a great job.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1776 - Q1", "comment_text": "I can\u2019t investigate the reasons so can't offer any solutions.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1779 - Q1", "comment_text": "No idea.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1782 - Q1", "comment_text": "Everything was great ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1785 - Q1", "comment_text": "Nothing, the crew were amazing ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1788 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1791 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1794 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1797 - Q1", "comment_text": "Not a thing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1800 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1803 - Q1", "comment_text": "Given the ongoing pandemic and staff shortages, I understand how much pressure the ambulance service is under. Better government support is needed.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1806 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1812 - Q1", "comment_text": "Don't know.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1815 - Q1", "comment_text": "Provide better information especially if there is a longer wait than expected.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1818 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1821 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1824 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1827 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1830 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1833 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1836 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1839 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1842 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1845 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1851 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1854 - Q1", "comment_text": "Not a thing. Very cheerful.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1857 - Q1", "comment_text": "It would be better if they could give a time schedule but I know that\u2019s not possible.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1860 - Q1", "comment_text": "Perhaps saving patients details on system allowing for easier service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1863 - Q1", "comment_text": "No problem with service whatsoever.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1866 - Q1", "comment_text": "Not a thing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1869 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1872 - Q1", "comment_text": "Insist on masks.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1875 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1878 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1881 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1884 - Q1", "comment_text": "Nothing could be improved.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1887 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1890 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1893 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1896 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1899 - Q1", "comment_text": "No they do a great job all the time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1902 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1905 - Q1", "comment_text": "It could be helpful to have deaf awareness maybe minicom for booking / cancellations and staff having BSL basic to converse with deaf patients.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1908 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1911 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1914 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1917 - Q1", "comment_text": "I know you can't precisely tell us time of pick up.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1920 - Q1", "comment_text": "Not a thing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1923 - Q1", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1926 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1929 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1932 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1935 - Q1", "comment_text": "Everything was fine.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1938 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1941 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1944 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1947 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1950 - Q1", "comment_text": "Everything 1st class in every way.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1953 - Q1", "comment_text": "Keep the same.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1956 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1959 - Q1", "comment_text": "Couldn\u2019t have done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1962 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1965 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1968 - Q1", "comment_text": "I can't really to be fair. I was well taken care of.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1971 - Q1", "comment_text": "Organise routine journeys better - as a dialysis patient I use patient transport 6 times a week.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2182 - Q1", "comment_text": "There was a bit of a wait, which can\u2019t be helped during these times ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2190 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2199 - Q1", "comment_text": "My brother was having a hypo with bloods at 3.4 waited 10 hours for an ambulance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2207 - Q2", "comment_text": "There was nothing that could have been better ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2216 - Q1", "comment_text": "The crew were very reassuring kept us very calm and really nice ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2224 - Q2", "comment_text": "At the moment, nothing. The service is as good as I would expect it to be, under the current circumstances ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2233 - Q1", "comment_text": "The one's that came got me stable quickly.  They were respectful and treated me without judgement.  ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2241 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2250 - Q1", "comment_text": "NHS is the best", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2258 - Q2", "comment_text": "More competent staff", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2267 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2275 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2284 - Q1", "comment_text": "They were fantastic  and very friendly  putting my father inlaw  at ease", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2292 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2301 - Q1", "comment_text": "I am a nurse and required emergency ambulance for my patient. Excellent response and support from call handler also ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2309 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2318 - Q1", "comment_text": "The service from the crew on the ambulance was first class ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2326 - Q2", "comment_text": "Cannot think of any better serviceThe lead paramedic was magnificent", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2335 - Q1", "comment_text": "The operator was very pleasant and put me at ease. He was extremely helpful. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2343 - Q2", "comment_text": "Arrived sooner", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2352 - Q1", "comment_text": "I made call on behalf of my neighbour paramedics were very reassuring and professional checked her and took her to AandE", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2360 - Q2", "comment_text": "No, it is a first class service we can be proud of.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2369 - Q1", "comment_text": "We got the right care and compassion straight away ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2377 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2386 - Q1", "comment_text": "Quick response 3 paramedics all helpful pleasant and patient and very professional. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2394 - Q2", "comment_text": "Spoke better about cancer then just say you have never seen anyone life with that kind ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2403 - Q1", "comment_text": "Very efficient. Lovely with the baby and they made me feel calmer too ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2411 - Q2", "comment_text": "The service when it arrived was very good it just took 2.5 hours to get here. Fortunately she stabilised before they arrived I dread to think what may have happened ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2420 - Q1", "comment_text": "After calling 111 they arranged emergency services which arrived very quickly. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2428 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2437 - Q1", "comment_text": "I was 36 weeks pregnant and started bleeding heavy, the ambulance came and refused to leave until I found someone to stay with my son.I didn\u2019t leave for another 45mWhen I arrived to the hospital I was diagnosed with preeclampsia and placenta abruption. I think in the future where it\u2019s a life or death situation (I could have died and lost my child as well) There should be something in place for people that don\u2019t have anyone to look after their children (childcare at the hospital?) ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2445 - Q2", "comment_text": "The telephone lady said would have to wait, but saying it was a stroke should have been quicker.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2454 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2462 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2471 - Q1", "comment_text": "Waited 6 hours. 23/09/2021", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2479 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2488 - Q1", "comment_text": "Very quick Lovely caring staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2496 - Q2", "comment_text": "Nothing it was a really good service", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2505 - Q1", "comment_text": "Were fantastic with my client when I called for help, they sat and explained why they thought she needed to go to hospital when she didn\u2019t want to", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2513 - Q2", "comment_text": "Been a bit more understanding of the reasons why I called for an ambulance, not everyone can diagnose their children when they are poorly", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2522 - Q1", "comment_text": "Quick response and very caring and understanding. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2530 - Q2", "comment_text": "My husband and I are both in our eighties and could have done with a few more minutes to collect together what he needed to take with him to hospital", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2539 - Q1", "comment_text": "Very good in helping my wife who was bleeding  badly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2547 - Q2", "comment_text": "When I first contact the service he should have been but in a higher category straight away. From 8pm till 4am his was in ex stream pain. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2556 - Q1", "comment_text": "Quick to respond and kept me calm", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2564 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2573 - Q1", "comment_text": "On the 2nd of November I'd experienced chest pains - on arrival your Paramedics reassured me and explained everything that they were doing before and whilst I was on  the ambulance being transferred to the QEH.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2581 - Q2", "comment_text": "Keep updated instead of having to chase. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2590 - Q1", "comment_text": "Prompt and efficient Very friendly Put you at ease ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2598 - Q2", "comment_text": "The staff who came were fantastic. The ambulance service needs more money to recruit more staff. I think the ambulance service do a brilliant job.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2607 - Q1", "comment_text": "Very clear and good instructions ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2615 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2624 - Q1", "comment_text": "I gave this answer as the phone opperators were amazing but the abulance wasn\u2019t as good ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2632 - Q2", "comment_text": "Nothing everything was perfect ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2641 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2649 - Q2", "comment_text": "Arrive sooner", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2658 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2666 - Q2", "comment_text": "Could have arrived sooner", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2675 - Q1", "comment_text": "Speed of response; professionalism; very personable; thorough assessment; advice given.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2683 - Q2", "comment_text": "it was a very good service you could not have done any better.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2692 - Q1", "comment_text": "Staff were brilliant.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2700 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2709 - Q1", "comment_text": "I was made to feel very comfortable all the time, put a blanket round me until we got to hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2717 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2726 - Q1", "comment_text": "I always have exceptional advice from the 999 ambulance service. During COVID and at this time they are always compassionate and genuinely care for you at a time you need help. They are understanding and well knowledgeable. They answer in a timely manner and get you the help you need. At this time the wait for an ambulance was too long, so I was told it would be quicker if I made my way to hospital myself to get seen sooner.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2734 - Q2", "comment_text": "Arrived a little quicker.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2743 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2751 - Q2", "comment_text": "You can\u2019t improve perfection ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2760 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2768 - Q2", "comment_text": "Amazing 3 staff who I believe went above and beyond their duties to help", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2777 - Q1", "comment_text": "Calm and professional and fast", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2785 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2794 - Q1", "comment_text": "There were quick very good at their job friendly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2802 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2811 - Q1", "comment_text": "Thoroughly professional in every aspect of their work.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2819 - Q2", "comment_text": "I think people would like to know when the ambulance has been  despatched and when it's close like the AA do with cars \ud83d\ude42", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2828 - Q1", "comment_text": "The service was very busy and my Mum had to wait but they kept in touch with us by phone frequently to see if she was ok and monitoring her condition. But we only had to wait about 30 minutes. When they arrived they put us at ease while quickly giving her medical help. She was taken straight to hospital and was in for a week. Thank you! ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2836 - Q2", "comment_text": "Nothing comes to mind, because they did everything with 100% commitment to treat my brother", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2845 - Q1", "comment_text": "The driver's on my outgoing and returning journeys were very pleasant and very helpful. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2853 - Q2", "comment_text": "Reacted quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2862 - Q1", "comment_text": "Professional and polite service", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2870 - Q2", "comment_text": "They saved my husbands life they took great care of him", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2879 - Q1", "comment_text": "Very prompt & professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2887 - Q2", "comment_text": "No ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2896 - Q1", "comment_text": "Because lthey do a very good job", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2904 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2913 - Q1", "comment_text": "Arrived quickly.Paramedics were great .", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2921 - Q2", "comment_text": "Getting there on time may of helped", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2930 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2938 - Q2", "comment_text": "Came sooner ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2947 - Q1", "comment_text": "Really helpful team very reassuring ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2955 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2964 - Q1", "comment_text": "They kept us calm and were great giving us the information.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2972 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2981 - Q1", "comment_text": "Arrived quickly and the guys were very polite and patient with me.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2989 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2998 - Q1", "comment_text": "The ambulance took too long to come which was extremely stressful. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3006 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3015 - Q1", "comment_text": "I was impressed by the service I was given. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3023 - Q2", "comment_text": "Operators ask for symptoms of a heart attack. There are other conditions that require early intervention, such as sepsis. Please check patients for symptoms of sepsis. When I was readmitted to the hospital, my condition kept on deteriorating.  I am indebted to the competent paramedics who immediately knew this was sepsis. I had difficulty speaking and was finding it strenuous to give information to the operator. Perhaps you could deploy additional means to verify patient information. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3032 - Q1", "comment_text": "The ambulance staff were professional and friendly. I phoned for help at the right time so there was an ambulance in the area.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3040 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3049 - Q1", "comment_text": "Arrived promptly and were very helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3057 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3066 - Q1", "comment_text": "Every ambulance person I have met have been exceptional. So kind and caring. They install confidence in you and you feel safe in their hands.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3074 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3083 - Q1", "comment_text": "Phone call was fine but wait was ridiculous", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3091 - Q2", "comment_text": "They are perfectly suited to their line of work.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3100 - Q1", "comment_text": "The ambulance crew went above and beyond to help", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3108 - Q2", "comment_text": "Nothing at all.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3117 - Q1", "comment_text": "Fast arrivals, good manners, good experience, five stars .", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3125 - Q2", "comment_text": "Have more call handlers available to reduce call waiting times.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3134 - Q1", "comment_text": "Friendly staff and did lots of checks/tests on my mum. Really tried to make her feel \"better\", by being friendly.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3142 - Q2", "comment_text": "Waiting time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3151 - Q1", "comment_text": "Were quick to answer Gave us clear information on what to do  ,we were put at ease in the emergency of the situation ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3159 - Q2", "comment_text": "There's nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3176 - Q2", "comment_text": "Wait time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3185 - Q1", "comment_text": "Fast efficient and thorough assistance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3193 - Q2", "comment_text": "Nothing 1st class ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3202 - Q1", "comment_text": "Because the  treatment was first class ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3210 - Q2", "comment_text": "Everything was on point", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3219 - Q1", "comment_text": "Prompt service and very friendly paramedics that helped to soothe a stressful situation. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3227 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3236 - Q1", "comment_text": "Excellent service from the ambulance workers ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3244 - Q2", "comment_text": "Under difficult working conditions I dont think anything could be improved", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3253 - Q1", "comment_text": "Arrived 25 minutes. Calmed me down, took excellent care of my husband who had obviously had a stroke. Reassured him and treated him so gently even having to get him past a curved stair lift. Time given was at least an hour so it was brilliant when they arrive earlier as I realise the problems at present.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3261 - Q2", "comment_text": "Exceptional service could not fault them", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3270 - Q1", "comment_text": "The 2 girls in the ambulance went above & beyond what was expected. Probably saved my life.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3278 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3287 - Q1", "comment_text": "Friendly and knew what they were doing, Helped me and took me to hospital where I was put under observation for a couple of hours then released.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3295 - Q2", "comment_text": "I will never forget how long it took to come. Arrive sooner when it came the staff I heard saying they did not know he was in so much pain my husband died on 1-1-2022 at 1:41AM with a blood clot going to his lower bowel.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3304 - Q1", "comment_text": "Although the operator went through the check list with accuracy the patient was in a great deal of pain and I felt she was impatient. (The first time we called an ambulance it didn't come. Instead after waiting 4 hours a taxi was sent from Sunderland. The patient was in a great deal of pain. It was a long wait. The second time the ambulance came after about 3 hours and the paramedics did check him out before setting off but again it was a long time waiting. We take for granted the whole of the National Health and the ambulance service who at the end of the day can only do their best with the equipment ambulances they have at their disposal.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3312 - Q2", "comment_text": "Out of your control.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3321 - Q1", "comment_text": "Arrived ASAP.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3329 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3338 - Q1", "comment_text": "Could not fault the service from the call handlers through to the paramedics and the hospital staff. Polite service, friendly and very understanding. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3346 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3355 - Q1", "comment_text": "Because the treatment I received was 1st class.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3363 - Q2", "comment_text": "Shorter wait time. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3372 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3380 - Q2", "comment_text": "Nothing all was fabulous", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3389 - Q1", "comment_text": "They were brilliant ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3397 - Q2", "comment_text": "I think for heart attack patients should have a ambulance within at least halt an hour ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3406 - Q1", "comment_text": "They were here very quickly, were polite and knowledgable. They agreed to take my son to hospital. He was kept on ward and given oxygen and course of steroid ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3414 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3423 - Q1", "comment_text": "Although the service is under great pressure they made me feel like I was important and I was their only concern.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3431 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3440 - Q1", "comment_text": "They were very helpful. Put meat ease and made me feel at ease ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3448 - Q2", "comment_text": "Nothing ypu were perfect thanks k you so mucj", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3457 - Q1", "comment_text": "The crews that attended each time, were kind and considerate. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3465 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3474 - Q1", "comment_text": "Excellent communication from call handler with regards to expected time of arrival of crew and subsequent second call ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3482 - Q2", "comment_text": "One crew of three people disappeared back to the ambulance which was too faraway from the house to get them to come back in. This was very worrying.  Surely one of the three could have stayed with the very ill patient.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3491 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3499 - Q2", "comment_text": "Getting ambulance to arrive more quickly.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3508 - Q1", "comment_text": "I requested the ambulance for my elderly uncle who had just been discharged from hospital the day before. He wasn't well and was very confused. They were very good and spent time listening to him and trying to sort out what his problem was. The young trainee paramedic was excellent with him", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3516 - Q2", "comment_text": "None ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3525 - Q1", "comment_text": "The time it took for the ambulance to arrive was not good however the medics were absolutely superb. I could not fault them at all. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3533 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3542 - Q1", "comment_text": "The call handler said a doctor would ring and refused to send an ambulance. The doctor was very unhelpful and refused to believe the OBS that I was telling her - she just kept saying he should phone the ER.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3550 - Q2", "comment_text": "Everything was fine.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3559 - Q1", "comment_text": "1st time used 15 mins. 2nd time used 50 mins. 3rd time used 2 hrs 15 mins. 4th time used 50 mins. Time waited when having heart attack.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3567 - Q2", "comment_text": "More mental health training ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3576 - Q1", "comment_text": "I was advised to make my own way to hospital despite having a heart rate over 180 beats per minute and breathlessness.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3584 - Q2", "comment_text": "No ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3593 - Q1", "comment_text": "Arrived very quickly.They were very professional and tried too reassure both of us", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3601 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3610 - Q1", "comment_text": "Despite delay in ambulance getting to our home, crew kept in touch by telephone until it's arrival. Paramedics were very efficient, and professional.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3618 - Q2", "comment_text": "Service was very good - excellent in fact. Especially the last crew. The shorter of the two young men who attended was a special wonderful young man. Crew no2570 . Incident no 25153582", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3627 - Q1", "comment_text": "Medics  very professional. Faced with a life threatening situation ,the 30mins delay for the ambulance to arrive was worrying. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3635 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3644 - Q1", "comment_text": "There very good ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3652 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3661 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3669 - Q2", "comment_text": "Na", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3678 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3686 - Q2", "comment_text": "Couldn't think of anything.  They where very professional in all aspects ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3695 - Q1", "comment_text": "Call handlers were efficient yet empathetic ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3703 - Q2", "comment_text": "Try and cut down waiting time for ambulance service ,it can be very worrying when patient unwell waiting for long periods of time for ambulance to arrive ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3712 - Q1", "comment_text": "I made the call as a customer in my shop took poorly.The call taker was very calm and dealt with the situation good.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3720 - Q2", "comment_text": "I don't think there is anything to be honest.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3729 - Q1", "comment_text": "The couple were really polite and friendly, while examining myself and wife they were telling us what they were doing and why. Very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3737 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3746 - Q1", "comment_text": "I was treated with respect", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3754 - Q2", "comment_text": "Nothing, 100% happy and grateful at the care my mam was given.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3763 - Q1", "comment_text": "I was well looked after by the paramedics. They explained everything clearly to me and made sure I was ok ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3771 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3780 - Q1", "comment_text": "The ambulance took 10 minutes to arrive ( all good ) and they checked my husband over thoroughly! They were very professional! ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3788 - Q2", "comment_text": "Ambulance staff when they did eventually arrive were brilliant but I will be lobbying my MP regarding cuts to essential life or death services, especially give the extortionate rises in Council Tax rates every year. Its not acceptable! ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3797 - Q1", "comment_text": "They came quickly, were very kind and allowed me to accompany my father to hospital", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3805 - Q2", "comment_text": "Nothing! Outstanding!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3814 - Q1", "comment_text": "Very helpful in everyday. A true professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3822 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3831 - Q1", "comment_text": "Arrived ahead of estimated time. Staff helpful and professional", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3839 - Q2", "comment_text": "Everyone and everything was perfect ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3848 - Q1", "comment_text": "People were friendly and helpful throughout ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3856 - Q2", "comment_text": "Communication between control room and ambulance personnel  !!!!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3865 - Q1", "comment_text": "The operator kept me calm, amd efficient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3873 - Q2", "comment_text": "Excellent service by dedicated people", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3882 - Q1", "comment_text": "Ambulance arrived quickly.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3890 - Q2", "comment_text": "Nothing could have been improved.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3899 - Q1", "comment_text": "I lay on the floor for 1 and 1/2 hours before ambulance arrived. I am 90 years of age.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3907 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3916 - Q1", "comment_text": "Very respondent and professional. Very knowledgeable in critical care and consideration of relatives. Very good. Excellent.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3924 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3933 - Q1", "comment_text": "The job you all do is vital and highly valued but you are greatly under resourced and therefore response times are not what they should be. It is a failing at government level not operator level", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3941 - Q2", "comment_text": "Nothing was very fast and communication was brilliant with both the call handler and the crew which attendant the property ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3950 - Q1", "comment_text": "They made me feel at ease ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3958 - Q2", "comment_text": "Nothing they looked after me ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3967 - Q1", "comment_text": "Excellent service start to finish very caring people .", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3975 - Q2", "comment_text": "If you were more quicker that would have been great.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3984 - Q1", "comment_text": "Quick response & obviously questions are asked to assess how serious the patient is so they can prioritise where to send an ambulance to first", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3992 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4001 - Q1", "comment_text": "Amazing ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4009 - Q2", "comment_text": "All good ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4018 - Q1", "comment_text": "I was kept waiting quite a long time as they weren\u2019t sure whether it was a full emergency. I was in severe pain and couldn\u2019t walk it was an emergency to me.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4026 - Q2", "comment_text": "Nothing the service I had was faultless.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4035 - Q1", "comment_text": "The girls were just fabulous...absolutely fab", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4043 - Q2", "comment_text": "Absouloutly nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4052 - Q1", "comment_text": "I rang for a relative who required immediate medical attention. The operator insisted they must speak to him despite the fact I had explained he was semi  conscious, confused with hypoxia. Trying to get him to speak on the phone caused the call to disconnect so I had to redial. Finally I was told an ambulance would be sent with a wait time of 2 hrs and I would have to collect an AED. I am aware of the pressure the NHS is under and once the paramedics arrived they were efficient and kind.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4060 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4069 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4077 - Q2", "comment_text": "They were excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4086 - Q1", "comment_text": "The ambulance FAIRLY quickly  I was well pleased Theparamedics got strait on looking for anyProblems  with my heart as that was I thought Was my problem  they took a cardiographer and found  nothing   To me having a heart attack  the paramedics  give a choice of Two Hospitals Sunderland  gen or North TeesTo be assessed", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4094 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4103 - Q1", "comment_text": "Lovely lasses very caring for my nana ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4111 - Q2", "comment_text": "No I think it went quite well I know that the nhs is under quite a lot of pressure ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4120 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4128 - Q2", "comment_text": "When patient is a vulnerable person the carer should be allowed in the ambulance with them, I was not.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4137 - Q1", "comment_text": "The guys were very thourgh with father in law doing all checks", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4145 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4154 - Q1", "comment_text": "The paramedics arrived quickly and were very efficient but friendly and empathetic at the same time. Pneumonia and Sepsis was diagnosed and their speedy efficiency were prime factors in saving my husband\u2019s life and I will be forever grateful. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4162 - Q2", "comment_text": "No comments needed ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4171 - Q1", "comment_text": "It's the 1st time a used it and they kept me informed ever step of the way even when they had to put me in a induceddcoma ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4179 - Q2", "comment_text": "Try cut the waiting times. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4188 - Q1", "comment_text": "Far too difficult to get an ambulance when there was clearly a clinical need for one. Initial call, then a call back all too time consuming and answering questions while in distress Is extremely stressful and annoying. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4196 - Q2", "comment_text": "Waited over 3 hours ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4205 - Q1", "comment_text": "There are too many questions it's can be frustrating and pointless when you call. It's also worrying that you're told your situation requires an emergency response yet you wait a long time for help. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4213 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4222 - Q1", "comment_text": "Very quick response and the paramedics were very good and friendly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4230 - Q2", "comment_text": "Be more supportive when they arrive and quicker service ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4239 - Q1", "comment_text": "They were thorough in the ambulance and polite", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4247 - Q2", "comment_text": "Better updates on expected timescales seems to go from being an age away to within the next ten minutes ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4256 - Q1", "comment_text": "I've got severe COPD and needed emergency aid", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4264 - Q2", "comment_text": "More ambulances and crew", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4273 - Q1", "comment_text": "My Dad was taken ill at home in a County Durham village while I was visiting from Hampshire and I judged that his symptoms merited urgent medical attention.I was so very grateful for the swift, efficient and professional help from everyone involved in the 999 chain. All kindly and reassuring to Dad and his worried family. Excellent service.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4281 - Q2", "comment_text": "Management should be putting pressure on government for more funding to train more staff to make up for shortage of staff.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4290 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4298 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4307 - Q1", "comment_text": "Emergency services arrived within minutes of my call ending , paramedics were friendly and excellent , they helped the resident feel at ease and important .", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4315 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4324 - Q1", "comment_text": "Very responsive and understanding on the phone ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4332 - Q2", "comment_text": "I was totally satisfied with this involvement with the ambulance service nothing needed to be done differently  ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4341 - Q1", "comment_text": "Very speedy in arriving and very comforting ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4349 - Q2", "comment_text": "Done every thing to ensure my health and safety came first excellent service", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4358 - Q1", "comment_text": "Friendly, caring staff.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4366 - Q2", "comment_text": "Nothing at all, we are so lucky to have such an amazing NHS!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4375 - Q1", "comment_text": "The ambulance come within 15 mins was told it could be up to 2 hours I was really surprised they got here as quickly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4383 - Q2", "comment_text": "Ambulance could of been quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4392 - Q1", "comment_text": "Quick response and excellent staff who were efficient, professional, friendly and put my father and the family at ease. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4400 - Q2", "comment_text": "Nothing excellent service ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4409 - Q1", "comment_text": "They were here within 10 minutes and were so lovely and friendly but the person on the phone was a bit sharp and snappy. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4417 - Q2", "comment_text": "It was all down to the one paramedic, maybe he could do with extra training on how to talk to anxious and frightened patients. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4426 - Q1", "comment_text": "Because the initial phone call was dealt with in an efficient no nonsense manner There where two crews who where very patient understanding and professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4434 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4443 - Q1", "comment_text": "My 84 year old  mother had a fall outside and suffered a head injury which was bleeding heavily.  I called 999 and the ambulance arrived 2 minutes after.    Staff were excellent and have no complaints whatsoever.  Professional, kind, calmingand truly angels in disguise.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4451 - Q2", "comment_text": "Maybe don\u2019t ask if he can write when lying on the floor with a head cut and bleeding ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4460 - Q1", "comment_text": "Fast service app around and reassuring staff!", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4468 - Q2", "comment_text": "Nothing to be honest", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4477 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4485 - Q2", "comment_text": "in my opinion you need to give your foreign colleuges some training on how to speak to people as i said hes attitude towards myself and the client wasnt very nice he disnt want to take the lady in and tht lady still in hospital now ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4494 - Q1", "comment_text": "I was having a heart attack and the ambulance took nearly 1 hour to attend ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4502 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4511 - Q1", "comment_text": "The call handler was great on the phone, she put me at ease very quickly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4519 - Q2", "comment_text": "Made the sticky pads for the heart monitor the same as they use in the hospital, half the cost.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4528 - Q1", "comment_text": "Paramedic made it as though my wife wasn't poorly.  She had to insist on going to hospital (this really did not please him). Told her it was most probably a trapped nerve. Thank god my wife told me to insist on going to hospital. Another hour to wait for ambulance.  Turned out she had an upper arm DVT. I will be putting in a complaint, if had had listened, my wife could of died.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4536 - Q2", "comment_text": "nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4545 - Q1", "comment_text": "So professional \ud83d\udc4f out within 5mins.they are an assett to our community couldn't do without them Thank-you so much ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4553 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4562 - Q1", "comment_text": "Prompt, knowledgable and friendly service", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4570 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4579 - Q1", "comment_text": "The paramedics were excellent and very professional. Put me at ease. Since I was in distress.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4587 - Q2", "comment_text": "Everything was perfect ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4596 - Q1", "comment_text": "Listen to problems and patient  with in 10 mins had patient stable and help save his life.  Could not fault them ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4604 - Q2", "comment_text": "Speed up  ambulance response times ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4613 - Q1", "comment_text": "Ambulance took more than 3 hours to arrive I know your receiving loads of patience but that doesn\u2019t mean you take more than 3 hours? Then what\u2019s the point of if called emergency ? Shocking!!!", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4621 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4630 - Q1", "comment_text": "Crew were very reassuring, understanding  and caring from coming into my home to leaving me at hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4638 - Q2", "comment_text": "I don't think you could have improved anything!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4647 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4655 - Q2", "comment_text": "N/a", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4664 - Q1", "comment_text": "Paramedics were fantastic and made me feel at ease, considering my blood pressure was sky high. Brilliant service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4672 - Q2", "comment_text": "The ambulance has terrible suspension as to be uncomfortable", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4681 - Q1", "comment_text": "The paramedics were very attentive to the patient", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4689 - Q2", "comment_text": "Got there sooner!! Estimated arrival time of over an hour for \u201can emergency \u201c is shocking to say the least ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4698 - Q1", "comment_text": "The time waiting for the ambulance to arrive.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4706 - Q2", "comment_text": "None", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4715 - Q1", "comment_text": "The response Team was efficient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4723 - Q2", "comment_text": "Not very much.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4732 - Q1", "comment_text": "I was well looked after very caring and good at their jobs.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4740 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4749 - Q1", "comment_text": "Neighbour phoned for me.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4757 - Q2", "comment_text": "As I was in and out of consciousness, I can\u2019t really say, but felt all was at its best.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4766 - Q1", "comment_text": "During a period of great pressure on ambulance services I didn't have to wait very long.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4774 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4783 - Q1", "comment_text": "The crew were very professional and talked you through everything they were doing.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4791 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4800 - Q1", "comment_text": "Waiting time over 3 hrs.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4808 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4817 - Q1", "comment_text": "The service was professional, courteous, and provided promptly.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4825 - Q2", "comment_text": "nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4834 - Q1", "comment_text": "From call handler to ambulance going to hospital amazing care given", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4842 - Q2", "comment_text": "Nothing for me ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4851 - Q1", "comment_text": "Paramedics were very attentive and helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4859 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4868 - Q1", "comment_text": "Arrived quickly, friendly & reassuring ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4876 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4885 - Q1", "comment_text": "Ambulance arrived in less than 1hr & were very good ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4893 - Q2", "comment_text": "Maybe have a softer ride lol. \ud83d\ude0a", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4902 - Q1", "comment_text": "Good response,very happy with service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4910 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4919 - Q1", "comment_text": "We did not have to wait too long. The crew were lovely.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4927 - Q2", "comment_text": "See previous ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4936 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4944 - Q2", "comment_text": "Faster", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4953 - Q1", "comment_text": "Call was answered very quickly call handler was very helpful and was told ambulance would arrive within 60-90 minutes but it arrived in about 45minutes", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4961 - Q2", "comment_text": "Everything was done with professional reassurance ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4970 - Q1", "comment_text": "They were very prompt,efficient and proffesional \ud83d\udc4d", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4978 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4987 - Q1", "comment_text": "Have had to call them out a few times recently and they\u2019ve always arrived fairly quickly and have always been helpful and not judged me. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4995 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5004 - Q1", "comment_text": "The staff on the phone to the crew that arrived were polite and helpful the were quick and efficient ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5012 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5021 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5029 - Q2", "comment_text": "Don't think anything could of been better", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5038 - Q1", "comment_text": "Caring and supportive for ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5046 - Q2", "comment_text": "All okay", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5055 - Q1", "comment_text": "Absolutely brilliant. Lovely crew couldn\u2019t fault them at all. I would like to pass our heartfelt thanks and appreciation to the crew who attended my mam - Crew ID no: FS11. Thank you both very much", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5063 - Q2", "comment_text": "2 hour wait for them to arrive. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5072 - Q1", "comment_text": "Arrived quicker than expected . Ambulance crew fantastic", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5080 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5089 - Q1", "comment_text": "Arrived quickly. Very professional and thorough ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5097 - Q2", "comment_text": "I don\u2019t think I can think of anything that could of made the experience better for me. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5106 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5114 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5123 - Q1", "comment_text": "High priority ambulance arrived quickly and the staff were professional and swift with helping out my dad.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5131 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5140 - Q1", "comment_text": "ambulance staff were very professional and reasuring ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5148 - Q2", "comment_text": "Borderline stroke so stroke team were not informed.  Procedures have now been changed.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5157 - Q1", "comment_text": "The service from the crew was excellent but waited 4.5 hours for potential stroke.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5165 - Q2", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5174 - Q1", "comment_text": "They were courteoys, concerned and efficient", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5182 - Q2", "comment_text": "Everything was great and my friend had excellent care exactly when she needed it .", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5191 - Q1", "comment_text": "Call handlers both good and helpful. Ambulance very professional and reassuring ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5199 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5208 - Q1", "comment_text": "Sometimes come quick sometimes slow ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5216 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5225 - Q1", "comment_text": "I am writing this on behalf of my father, who had broken his hip. The care home called ambulance. The care received from ambulance was fantastic.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5233 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5242 - Q1", "comment_text": "Could not fault service.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5250 - Q2", "comment_text": "All I remember is nothing more could have been done better. ****", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5259 - Q1", "comment_text": "Having called an ambulance for a heart problem. I only waited for about 15 minutes.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5267 - Q2", "comment_text": "I couldn\u2019t have asked for more, I was on my own and felt very calm and cared for as well as confident of the staff's ability.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5276 - Q1", "comment_text": "They came quickly and were very polite, helpful. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5284 - Q2", "comment_text": "Waiting times", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5293 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5301 - Q2", "comment_text": "The guys were great", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5310 - Q1", "comment_text": "Didn\u2019t feel too confident in call handler but was then contacted by nurse practitioner who was good and ambulance crew arrived quickly and were excellent ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5318 - Q2", "comment_text": "Nothing more \u2026Absolutely 100 percent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5327 - Q1", "comment_text": "Very fast response on this occasion. Which I was very surprised at. Because of my last use of the ambulance service. I actually had to wait 4 hrs and ten minutes. While having chest pain. With a cardiac history. Made me quite worried and anxious. But on this last occasion only 20 minutes wait time ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5335 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5344 - Q1", "comment_text": "My 1 year old daughter needed an ambulance twice in one week and all of the staff were absolutely amazing with her and my other daughter when in the house! Amazing x", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5352 - Q2", "comment_text": "Nothing. Service was first class", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5361 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5369 - Q2", "comment_text": "On this occasion there was nothing I could say that could have been done better ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5378 - Q1", "comment_text": "Very thorough in investigating symptoms. ECG x2 Blood sugar checkNeurological check in case of tia or stroke ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5386 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5395 - Q1", "comment_text": "The crew were Brilliant very helpful in everything they did", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5403 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5412 - Q1", "comment_text": "Waiting for 2hrs for the ambulance to arrive when patient suffers with cardio myopathy and could not breathe ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5420 - Q2", "comment_text": "n/A", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5429 - Q1", "comment_text": "I was taken care off from the minute I rang 999. By everyone ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5437 - Q2", "comment_text": "Everything was perfect", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5446 - Q1", "comment_text": "Fast response, amazing paramedics, friendly, professional, supportive, reassuring ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5454 - Q2", "comment_text": "Absolutely nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5463 - Q1", "comment_text": "Very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5471 - Q2", "comment_text": "Response time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5480 - Q1", "comment_text": "Rapid response, excellent level of care and attention during the journey, courtesy and compassion of the staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5488 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5497 - Q1", "comment_text": "I found both the telephone operator and the paramedics were professional and  friendly in there aproch both listening and responding in a calm and friendly manner and informative also ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5505 - Q2", "comment_text": "From my own personal experience, maybe a quicker response time although I didn't wait as long as I expected too. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5514 - Q1", "comment_text": "The paramedic was really helpful and reassuring as I was having an asthma attack. She kept checking on me till the ambulance arrived. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5522 - Q2", "comment_text": "Nothing they were good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5531 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5539 - Q2", "comment_text": "Nothing. They did amazing when the service is so busy. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5548 - Q1", "comment_text": "Arrived in around 10minutes very prompt.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5556 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5565 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5573 - Q2", "comment_text": "Just get to patients quicker, emoly more staff", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5582 - Q1", "comment_text": "The ambulance arrived very quick and the medics were excellent", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5590 - Q2", "comment_text": "Nothing except the operator needing to speak to the patient who was struggling to speak but wouldn't take no for an answer but that was the control room staff not the medical personnel ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5599 - Q1", "comment_text": "Crew were excellent, response time not so much.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5607 - Q2", "comment_text": "Absolutely nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5616 - Q1", "comment_text": "Kept me updated fast print service very helpful and gave me advice and support also assisted me all the way from beginning to end. I really appreciate and thank them.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5624 - Q2", "comment_text": "I really can't think of anything to make the service better, because it's 100 percent brilliant.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5633 - Q1", "comment_text": "I was asked to call the doctor however the doctor told me to call fir an ambulance. I ending up going to A & E with my 88 year old mother with a 12 hours wait before a bed could be found for her.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5641 - Q2", "comment_text": "The treatment I received was good. My disappointment was in the time it took for the ambulance to arrive.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5650 - Q1", "comment_text": "Paramedics very helpful, polite, friendly very calming. Nothing too much for them. Patient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5658 - Q2", "comment_text": "Turned up quicker.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5667 - Q1", "comment_text": "Great paramedics made it very helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5675 - Q2", "comment_text": "Hard to find any faults.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5684 - Q1", "comment_text": "Arrived very promptly, were very sympathetic and helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5692 - Q2", "comment_text": "Got to him quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5701 - Q1", "comment_text": "Arrived earlier than expected and wholly professional throughout.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5709 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5718 - Q1", "comment_text": "Arrived within half and hour of our call and the ambulance workers were calm and professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5726 - Q2", "comment_text": "Attended quickly ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5735 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5743 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5752 - Q1", "comment_text": "Courteous and caring. Extremely thorough.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5760 - Q2", "comment_text": "Faster service", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5769 - Q1", "comment_text": "Excellent service and very helpful.reliable,arrived within 1hour.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5777 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5786 - Q1", "comment_text": "Excellent response time and care given ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5794 - Q2", "comment_text": "N/a", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5803 - Q1", "comment_text": "Brilliant service saved my mams life", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5811 - Q2", "comment_text": "As previous after stating which emergency, I waited minutes for the call to be answered. Which could be the difference between life and death. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5820 - Q1", "comment_text": "Very prompt and really helpful ambulance personal", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5828 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5837 - Q1", "comment_text": "Reassuring paramedics. Dealt with situation calmly and effectively. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5845 - Q2", "comment_text": "Kept me informed accurately and truthfully ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5854 - Q1", "comment_text": "The staff on the switchboard kept me up to date with progress and the paramedics were very kind and helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5862 - Q2", "comment_text": "Was excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5871 - Q1", "comment_text": "I received more care from the paramedics than I did the hospital ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5879 - Q2", "comment_text": "Timescale was a little long but obviously a busy service ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5888 - Q1", "comment_text": "Paramedics where lovely made patient feel safe ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5896 - Q2", "comment_text": "The actual ambulance service was spot on , the only thing wrong is the pressure the paramedics are under. Ours were right out of the way to come to us and radio never stopped for other patients , also they are stressed with making decisions about who goes to hospital as the hospitals are so busy , More help is needed for Paramedics and they should be more valued , ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5905 - Q1", "comment_text": "Very polite and professional they put you at ease when you are feeling anxious.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5913 - Q2", "comment_text": "Just got to us earlier, tho we realise the problem is not with the ambulance service but caused by the public ringing for ambulances instead of getting to hospital themselves when this is possible", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5922 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5930 - Q2", "comment_text": "Can\u2019t think of anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5939 - Q1", "comment_text": "Quick response and knowledgeable staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5947 - Q2", "comment_text": "Ambulance here quicker ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5956 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5964 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5973 - Q1", "comment_text": "Superfast at getting to us, very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5981 - Q2", "comment_text": "No", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5990 - Q1", "comment_text": "Longer wait than ideal because of weight of calls, but otherwise service was excellent. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5998 - Q2", "comment_text": "NOTHINGTHANK YOU ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6007 - Q1", "comment_text": "From initial call to arrival was kept upto date with progress.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6015 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6024 - Q1", "comment_text": "Prompt and caring or my husband.  The crew werecalm and professional which was a great help to us both ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6032 - Q2", "comment_text": "We are aware of the situation in regard to admitting patients at the hospital tying up ambulances and crews for hours. Need to review the admittance process, to release crews quicker.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6041 - Q1", "comment_text": "Made to feel comfortable and they were very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6049 - Q2", "comment_text": "Employ more staff and stop putting stress on staff that are already employed ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6058 - Q1", "comment_text": "The ambulance service was brilliant.Did not have to wait too long.I did not wait long for the ambulance.The wait time at hospital was long. 4 hours on tarmac, 3.5 hours at the entrance of A and E. The paramedics remained with me for approx 7 hours before they handed me over to hospital staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6066 - Q2", "comment_text": "Not really. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6075 - Q1", "comment_text": "Thought we had to wait 60 to 90 minutes. We waited 15. Quick response arrived first checked my wife as soon after  he asked for paramedics they came shortly after. Checked her then took her to hospital. She had collapsed lung. Well done to all involved ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6083 - Q2", "comment_text": "Getting there before the hour", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6092 - Q1", "comment_text": "Very quick responce", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6100 - Q2", "comment_text": "There\u2019s nothing I can say what could\u2019ve been done better. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6109 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6117 - Q2", "comment_text": "I did feel the 999 ambulance could have been more helpful. Kept asking how many mug fulls of blood have you lost! My kitchen was like a blood bath and sink was filling up fast. I said I didn't have a measuring jug handy?", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6126 - Q1", "comment_text": "Pleasant and helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6134 - Q2", "comment_text": "Not a thing. Perfect. \ud83d\ude4f\ud83c\udffb", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6143 - Q1", "comment_text": "Thay we\u2019re very attentive and quick to respond ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6151 - Q2", "comment_text": "None ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6160 - Q1", "comment_text": "The ambulance was fairly prompt but the crew were exceptional and couldn't have been better. Rather than take me to a and e they contacted the ward I had been discharged from and took me there direct  thank you ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6168 - Q2", "comment_text": "It was a shame that they had to wait for a while to hand over when they could have been looking after someone else", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6177 - Q1", "comment_text": "Because the ambulance arrived within 2 mins and they crew were very attentive ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6185 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6194 - Q1", "comment_text": "The paramedics that came to see to my mam were amazing ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6202 - Q2", "comment_text": "More professional. Ecg machine not working and there was more concern about that than giving pain relief and getting patient to hospital. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6211 - Q1", "comment_text": "Staff very helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6219 - Q2", "comment_text": "Waiting times in A&E hold up calls to help public. [unreadable] ambulance crews do their upmost to make sure that whilst waiting for attention the patient get full support. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6228 - Q1", "comment_text": "Helpful staff all the way through from phone call to paramedics arriving ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6236 - Q2", "comment_text": "We were more than satisfied with the service.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6245 - Q1", "comment_text": "Excellent very good", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6253 - Q2", "comment_text": "Nothing.  ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6262 - Q1", "comment_text": "Didn't have to wait long Personally very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6270 - Q2", "comment_text": "Nothing you always do your very best ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6279 - Q1", "comment_text": "The operator on the phone when I called about a lady that fell was excellent, very helpful and asked the right questions to get the lady help as soon as possible ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6287 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6296 - Q1", "comment_text": "The ambulance people were so kind and concerned as I\u2019m old. Couldn\u2019t make any complaints. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6304 - Q2", "comment_text": "if possible waiting time can be reduced", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6313 - Q1", "comment_text": "We were in emergency situation", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6321 - Q2", "comment_text": "Nothing couldn't have been better ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6330 - Q1", "comment_text": "Great care and professional service.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6338 - Q2", "comment_text": "Have a ambulance turn up", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6347 - Q1", "comment_text": "They responded well and made sure I got the right care", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6355 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6364 - Q1", "comment_text": "Very quick and vey professional tge lady was amazing ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6372 - Q2", "comment_text": "I could not have been treated any better even with  ten technicians in attendance. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6381 - Q1", "comment_text": "Very efficient and friendly staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6389 - Q2", "comment_text": "Nothing, you were amazing!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6398 - Q1", "comment_text": "They talked through everything that I needed to do for my friend. They were very thorough and clear", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6406 - Q2", "comment_text": "Everything was good. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6415 - Q1", "comment_text": "Very efficient and knowledgeable crew.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6423 - Q2", "comment_text": "Nothing at all they were amazing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6432 - Q1", "comment_text": "I think the service from the staff on the phone lines and the ambulance staff were fantastic ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6440 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6449 - Q1", "comment_text": "I'm a First Aider in Retail Security, I called the ambulance for a customer.  The Ambulance Service always gives a fantastic service, I hold them in huge respect. They're often under pressure and prioritise constantly, my patient was in an enormous amount of pain with a suspected dislocated shoulder, they were amazing with her and got her off to hospital very quickly after arrival. Thank you so much.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6457 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6466 - Q1", "comment_text": "Speedy response, very knowledgeable staff showed great empathy, kept informed.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6474 - Q2", "comment_text": "Nothing. Very satisfied.", "question_type": "could_improve"}, {"comment_id": "NHFT 45 - Q1", "comment_text": "The stroke team should have been engaged from the hospital before I was discharged, so the support and rehabilitation could have commenced from me getting back home.", "question_type": "could_improve"}, {"comment_id": "NHFT 45 - Q2", "comment_text": "The care I received was excellent. The exercises were explained well and really helped with my recovery, and improved my strength and balance. I especially enjoyed going for a walk outside. When I had a question, they listened to me, and were able to introduce another exercise to resolve the issue.", "question_type": "what_good"}, {"comment_id": "NHFT 53 - Q1", "comment_text": "Only that other participants sometimes had background sounds.", "question_type": "could_improve"}, {"comment_id": "NHFT 53 - Q2", "comment_text": "It was an interesting and informative course. I learned a great deal and I intend to implement the suggestions made.", "question_type": "what_good"}, {"comment_id": "NHFT 61 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 61 - Q2", "comment_text": "The staff on the ward are good, my stay as been ok. The activities on the ward are good, and so are the walks off the ward. Lots of things to do on the ward.", "question_type": "what_good"}, {"comment_id": "NHFT 69 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 69 - Q2", "comment_text": "Understanding & helpful practitioner.", "question_type": "what_good"}, {"comment_id": "NHFT 07 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 07 - Q2", "comment_text": "I was given the chance to express any concerns.", "question_type": "what_good"}, {"comment_id": "NHFT 72 - Q1", "comment_text": "What an awful, awful letter to receive. Aripiprazole does cause weight gain. So it's ill informed. They want to reduce my antidepressants that keep me stable. So it's dangerous. And also, they blamed past alcohol usage on my weight gain. They blamed me and made me feel awful about myself, which is also dangerous. Further, I requested topiramate as a mood stabiliser for my manic episodes, as well as for my antipsychotics induced weight gain. My mania has not been addressed at all, and I've been suffering since January.", "question_type": "could_improve"}, {"comment_id": "NHFT 72 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 19 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 19 - Q2", "comment_text": "Communicated well.\nQuick and easy.", "question_type": "what_good"}, {"comment_id": "NHFT 80 - Q1", "comment_text": "Face to face when possible.", "question_type": "could_improve"}, {"comment_id": "NHFT 80 - Q2", "comment_text": "Professionalism.", "question_type": "what_good"}, {"comment_id": "NHFT 29 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 29 - Q2", "comment_text": "Health & Mental Care. ", "question_type": "what_good"}, {"comment_id": "NHFT 37 - Q1", "comment_text": "Some they can listen to patient a lot more if they there. Can hapas to more one. ", "question_type": "could_improve"}, {"comment_id": "NHFT 37 - Q2", "comment_text": "When get some good food and staff is good tas at time. ", "question_type": "what_good"}, {"comment_id": "NHFT 81 - Q1", "comment_text": "Female staff need to pay more attention to patients, instead male staff.", "question_type": "could_improve"}, {"comment_id": "NHFT 81 - Q2", "comment_text": "The food is amazing. Male staff pay lots of attention to you and give you what you need.", "question_type": "what_good"}, {"comment_id": "NHFT 87 - Q1", "comment_text": "Before therapists have given up on me after a short time.\nNote enough time to build a rapport with patients, more time given to build trust. ", "question_type": "could_improve"}, {"comment_id": "NHFT 87 - Q2", "comment_text": "Patience and understanding.\nHas time for me. ", "question_type": "what_good"}, {"comment_id": "NHFT 95 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 380 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 380 - Q2", "comment_text": "Every aspect of the service and care shown, was excellent.\nEach session of Physiotherapy. Referring me to my doctor for further investigation, into my knee.", "question_type": "what_good"}, {"comment_id": "NHFT 109 - Q1", "comment_text": "Not a lot. ", "question_type": "could_improve"}, {"comment_id": "NHFT 109 - Q2", "comment_text": "Food & staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 110 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 110 - Q2", "comment_text": "Everything from treatment & how I was treat. ", "question_type": "what_good"}, {"comment_id": "NHFT 118 - Q1", "comment_text": "No problem.", "question_type": "could_improve"}, {"comment_id": "NHFT 118 - Q2", "comment_text": "Explained well. ", "question_type": "what_good"}, {"comment_id": "NHFT 126 - Q1", "comment_text": "I can thing of nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 133 - Q1", "comment_text": "Better communication with patients & more time for on-going care. ", "question_type": "could_improve"}, {"comment_id": "NHFT 133 - Q2", "comment_text": "NHS has been great at looking after my heart condition.  It has been amazing at seeing me as a high-risk person & getting me vaccinated.", "question_type": "what_good"}, {"comment_id": "NHFT 141 - Q1", "comment_text": "Not a lot.", "question_type": "could_improve"}, {"comment_id": "NHFT 141 - Q2", "comment_text": "I was in a bad place and ATS go involved and thing start moving for me.\nThey have been brilliant. ", "question_type": "what_good"}, {"comment_id": "NHFT 148 - Q1", "comment_text": "I don't think you could do anything better.", "question_type": "could_improve"}, {"comment_id": "NHFT 148 - Q2", "comment_text": "Atmosphere was very good when the came in the room and they listened to any problems we might have had and they soon had us smiling again.\nWhat you have achieved was excellent. ", "question_type": "what_good"}, {"comment_id": "NHFT 156 - Q1", "comment_text": "Physio at weekends.\nI have to ask when I want to have a walk.\nFood is variable.\nToo much time when nothing is happening. ", "question_type": "could_improve"}, {"comment_id": "NHFT 156 - Q2", "comment_text": "Not much - quality of care when I get it is OK.", "question_type": "what_good"}, {"comment_id": "NHFT 164 - Q1", "comment_text": "Night staff not as good - no help, not friendly etc.\nEverything not done for me - do it yourself. ", "question_type": "could_improve"}, {"comment_id": "NHFT 164 - Q2", "comment_text": "Routine - bed - medication - meals etc.\nFriendly (except night staff), helpful.\nFood OK - portion size could be smaller. ", "question_type": "what_good"}, {"comment_id": "NHFT 172 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 172 - Q2", "comment_text": "My feet are so important, its wonderful to have them checked an cared for.\nThe service is excellent. ", "question_type": "what_good"}, {"comment_id": "NHFT 180 - Q1", "comment_text": "Nothing, all's done for me that can be. ", "question_type": "could_improve"}, {"comment_id": "NHFT 180 - Q2", "comment_text": "Someone really cares how you feel. ", "question_type": "what_good"}, {"comment_id": "NHFT 188 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 188 - Q2", "comment_text": "Attention to my feet. ", "question_type": "what_good"}, {"comment_id": "NHFT 393 - Q1", "comment_text": "More sessions would be good.", "question_type": "could_improve"}, {"comment_id": "NHFT 393 - Q2", "comment_text": "Very easy to talk to.", "question_type": "what_good"}, {"comment_id": "NHFT 201 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 209 - Q1", "comment_text": "The service provided is very good already. ", "question_type": "could_improve"}, {"comment_id": "NHFT 209 - Q2", "comment_text": "Very friendly.\nWasn't kept waiting long.\nI was provided refreshments and a friendly chat with the staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 217 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 217 - Q2", "comment_text": "I had a lot of support when my wife was ill from the CPN who visited us when my wife left hospital. ", "question_type": "what_good"}, {"comment_id": "NHFT 225 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 225 - Q2", "comment_text": "Overall everything was well explained and listened to concerns.\nKeep up the excellent contact and informative work of caring. ", "question_type": "what_good"}, {"comment_id": "NHFT 395 - Q1", "comment_text": "Listen to the carer and patient, and actually help them. Visit them. Don't abandon them. The out of hours help during a bank holiday was appalling.", "question_type": "could_improve"}, {"comment_id": "NHFT 395 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 237 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 237 - Q2", "comment_text": "Communication and respect.", "question_type": "what_good"}, {"comment_id": "NHFT 245 - Q1", "comment_text": "Explain it s bit more.", "question_type": "could_improve"}, {"comment_id": "NHFT 245 - Q2", "comment_text": "Nice people.", "question_type": "what_good"}, {"comment_id": "NHFT 253 - Q1", "comment_text": "Nothing, it was excellent.", "question_type": "could_improve"}, {"comment_id": "NHFT 253 - Q2", "comment_text": "Everything was discussed.  I was understood.  Everything was great.", "question_type": "what_good"}, {"comment_id": "NHFT 261 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 261 - Q2", "comment_text": "Very well with daughter", "question_type": "what_good"}, {"comment_id": "NHFT 267 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 267 - Q2", "comment_text": "Communicated well, fully explained the jab made me feel comfortable.", "question_type": "what_good"}, {"comment_id": "NHFT 273 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 403 - Q1", "comment_text": "The reception bit could be made bigger", "question_type": "could_improve"}, {"comment_id": "NHFT 411 - Q1", "comment_text": "Absolutely everything. You need to change your entire approach.", "question_type": "could_improve"}, {"comment_id": "NHFT 411 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 285 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 285 - Q2", "comment_text": "Very lovely and comforting made the whole experience easier by talking.", "question_type": "what_good"}, {"comment_id": "NHFT 293 - Q1", "comment_text": "Time scales - sometimes takes a while to get seen, more so fare general health. ", "question_type": "could_improve"}, {"comment_id": "NHFT 293 - Q2", "comment_text": "Mental health always helpful and enjoy to speak too. ", "question_type": "what_good"}, {"comment_id": "NHFT 301 - Q1", "comment_text": "More time. ", "question_type": "could_improve"}, {"comment_id": "NHFT 301 - Q2", "comment_text": "Appointments with nurse weekly. ", "question_type": "what_good"}, {"comment_id": "NHFT 415 - Q1", "comment_text": "Listen to the people you're trying to help. Don't ignore them for 3 years when they desperately need your help. I've sent many unanswered emails, and I am appalled by the way I've been treated.", "question_type": "could_improve"}, {"comment_id": "NHFT 415 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 421 - Q1", "comment_text": "Nothing. All work very hard.", "question_type": "could_improve"}, {"comment_id": "NHFT 427 - Q1", "comment_text": "Female staff to take pages from male staffs book on patient approach.", "question_type": "could_improve"}, {"comment_id": "NHFT 427 - Q2", "comment_text": "Great environment, didn't feel like I was in hospital. The male staff create a happy place, with their jokes and manner.", "question_type": "what_good"}, {"comment_id": "NHFT 318 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 318 - Q2", "comment_text": "Time seen. ", "question_type": "what_good"}, {"comment_id": "NHFT 326 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 326 - Q2", "comment_text": "My worker listening to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 334 - Q1", "comment_text": "Speed things up, I need the Dr to get me on meds before I leave jail. ", "question_type": "could_improve"}, {"comment_id": "NHFT 334 - Q2", "comment_text": "I might be getting the right help but at the minute I'm just the way I am. ", "question_type": "what_good"}, {"comment_id": "NHFT 342 - Q1", "comment_text": "More regular contact, discussion. ", "question_type": "could_improve"}, {"comment_id": "NHFT 342 - Q2", "comment_text": "Listened attentively, talk directly to you and actually listen. ", "question_type": "what_good"}, {"comment_id": "NHFT 350 - Q1", "comment_text": "Doing more group workshops would be great. ", "question_type": "could_improve"}, {"comment_id": "NHFT 350 - Q2", "comment_text": "The SMS worker I saw was very understanding and listened to my issues. ", "question_type": "what_good"}, {"comment_id": "NHFT 429 - Q1", "comment_text": "Provide the right care for the right patient.", "question_type": "could_improve"}, {"comment_id": "NHFT 429 - Q2", "comment_text": "No longer needing to take drugs.", "question_type": "what_good"}, {"comment_id": "NHFT 437 - Q1", "comment_text": "Nothing to say.", "question_type": "could_improve"}, {"comment_id": "NHFT 437 - Q2", "comment_text": "Don't wish to say.", "question_type": "what_good"}, {"comment_id": "NHFT 443 - Q1", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 448 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 448 - Q2", "comment_text": "My story has been fantastic. I feel like a new women such love and care. Thank you all so much to all the staff. The food was also good and helped with part of my recovery after looking after my husband for so long with no help the ward has helped me eat again. Thank you all from the bottom of my heart", "question_type": "what_good"}, {"comment_id": "NHFT 366 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 366 - Q2", "comment_text": "Very informative and friendly helpful service.", "question_type": "what_good"}, {"comment_id": "NHFT 454 - Q1", "comment_text": "Better liaising with surgery about having blood tests. I was having blood tests every 2-3 weeks, with the heart nurse and the surgery kept badgering me to have tests also.", "question_type": "could_improve"}, {"comment_id": "NHFT 454 - Q2", "comment_text": "Able to put into immediate effect any changes to medication based on my experiences.", "question_type": "what_good"}, {"comment_id": "NHFT 377 - Q1", "comment_text": "Nothing- we was happy with the service.", "question_type": "could_improve"}, {"comment_id": "NHFT 464 - Q1", "comment_text": "Nowt, it's all good. ", "question_type": "could_improve"}, {"comment_id": "NHFT 464 - Q2", "comment_text": "The healthcare making sure everyone is getting all our COVID jabs.\nThe friendly staff as we collect our meds. ", "question_type": "what_good"}, {"comment_id": "NHFT 472 - Q1", "comment_text": "More information, underdores and on way out. TV. ", "question_type": "could_improve"}, {"comment_id": "NHFT 472 - Q2", "comment_text": "The nurses", "question_type": "what_good"}, {"comment_id": "NHFT 480 - Q1", "comment_text": "Not much. ", "question_type": "could_improve"}, {"comment_id": "NHFT 480 - Q2", "comment_text": "The service was good and helpful. ", "question_type": "what_good"}, {"comment_id": "NHFT 752 - Q1", "comment_text": "Could not have been better.", "question_type": "could_improve"}, {"comment_id": "NHFT 494 - Q1", "comment_text": "Less jail. ", "question_type": "could_improve"}, {"comment_id": "NHFT 494 - Q2", "comment_text": "Jail", "question_type": "what_good"}, {"comment_id": "NHFT 497 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 505 - Q1", "comment_text": "Keep doing what you're doing.", "question_type": "could_improve"}, {"comment_id": "NHFT 513 - Q1", "comment_text": "More activities.\nStaff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 513 - Q2", "comment_text": "TED staff that came onto the ward during COVID, they was very good and helpful, I miss them. ", "question_type": "what_good"}, {"comment_id": "NHFT 521 - Q1", "comment_text": "More fresh air & walks. Twice weekly gym, Rc hall twice per week.  More education (Maths/English/basic skills) not difficult skills. ", "question_type": "could_improve"}, {"comment_id": "NHFT 521 - Q2", "comment_text": "Good at providing cooking sills and gardening sills & woodwork sills & plumbing/bricklaying skills.  psychology skills. ", "question_type": "what_good"}, {"comment_id": "NHFT 529 - Q1", "comment_text": "1. Nothing gets done accordingly. 2. The workmen rarely fix problems in rooms or mention equal standards in all rooms. 3. Complaints have to be made before anything gets noticed, done. 4. On Grampian Ward I've found that he staff deliberately don't do things you've asked them to do & leave you with too many complaints, so many that you have to give up complaining.  its's not fair, it's not right. ", "question_type": "could_improve"}, {"comment_id": "NHFT 529 - Q2", "comment_text": "Only the ward manager is polite. ", "question_type": "what_good"}, {"comment_id": "NHFT 763 - Q1", "comment_text": "Length of waiting time on phone call, 1 hr 25 min until someone answered, and 45 mins the time before. Actually ringing back when when they said they would. Been waiting 4 weeks for an urgent call back.", "question_type": "could_improve"}, {"comment_id": "NHFT 763 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 539 - Q1", "comment_text": "TV in quite room on Porchester.  More storage space for my drawings.  More coffee bar. ", "question_type": "could_improve"}, {"comment_id": "NHFT 539 - Q2", "comment_text": "Loads of cake for my birthday.  Do what I want in my room. ", "question_type": "what_good"}, {"comment_id": "NHFT 547 - Q1", "comment_text": "Different staff treat me a lot different at times.\nUse my flash cards. ", "question_type": "could_improve"}, {"comment_id": "NHFT 547 - Q2", "comment_text": "Care from most staff.\nStaff are passionate and not here for money. ", "question_type": "what_good"}, {"comment_id": "NHFT 555 - Q1", "comment_text": "Give leave faster.\nWard round more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 563 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 563 - Q2", "comment_text": "Coffee bar.\nGetting leave. ", "question_type": "what_good"}, {"comment_id": "NHFT 768 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 768 - Q2", "comment_text": "I felt like I was being listened to.", "question_type": "what_good"}, {"comment_id": "NHFT 573 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 573 - Q2", "comment_text": "Very clear explanation of my father diagnosis from nurse J0.", "question_type": "what_good"}, {"comment_id": "NHFT 581 - Q1", "comment_text": "Don't think that there is anything that could have been done better.\nWhen service rules allow it will be better if staff don't have to wear a mask. ", "question_type": "could_improve"}, {"comment_id": "NHFT 774 - Q1", "comment_text": "Listen to and involve patients in treatment plans. Be more consistent, as appointments are all over the place, and changed last minute. Be more supportive. I felt like I was a number not a person. I don't feel any better and was discharged while still feeling awful. I would never go back to this service.  Don't rush treatment.", "question_type": "could_improve"}, {"comment_id": "NHFT 774 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 591 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 591 - Q2", "comment_text": "I like the breathing exercises.  Confidence to go for a walk with somebody. ", "question_type": "what_good"}, {"comment_id": "NHFT 599 - Q1", "comment_text": "Nothing to add. ", "question_type": "could_improve"}, {"comment_id": "NHFT 599 - Q2", "comment_text": "It was all good. ", "question_type": "what_good"}, {"comment_id": "NHFT 604 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 604 - Q2", "comment_text": "Very pleasant and supportive lady. ", "question_type": "what_good"}, {"comment_id": "NHFT 612 - Q1", "comment_text": "Cannot think of anything particular. ", "question_type": "could_improve"}, {"comment_id": "NHFT 612 - Q2", "comment_text": "Very supportive & caring.  Always having the time to listen even when very busy. ", "question_type": "what_good"}, {"comment_id": "NHFT 620 - Q1", "comment_text": "I was happy with the service that was provided. ", "question_type": "could_improve"}, {"comment_id": "NHFT 620 - Q2", "comment_text": "Being able to discus items with someone, seek advice and discuss the way forward.  Most productive session. ", "question_type": "what_good"}, {"comment_id": "NHFT 628 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 628 - Q2", "comment_text": "The way that staff listen to you and your mental health. ", "question_type": "what_good"}, {"comment_id": "NHFT 636 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 636 - Q2", "comment_text": "Friendly, supportive, understanding service.", "question_type": "what_good"}, {"comment_id": "NHFT 641 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 641 - Q2", "comment_text": "The staff were excellent with all they did for our son who was in the Orion unit form Jan-June 21.", "question_type": "what_good"}, {"comment_id": "NHFT 649 - Q1", "comment_text": "Would be good to have a more on-going access to OT & other support though the community mental health team rather than a short term referral process. Dementia is a progressive and at times fluctuating condition and support/guidance/review by specialists would be welcome, for example by phone. Thank you. ", "question_type": "could_improve"}, {"comment_id": "NHFT 649 - Q2", "comment_text": "OT support excellent. Practical tailored guidance with a warmth and kindness which is highly valued.  than you. ", "question_type": "what_good"}, {"comment_id": "NHFT 657 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 657 - Q2", "comment_text": "Time was taken to explain things slowly & with opportunity to ask questions.  The words used were understandable, clear so my day could understand. Very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 665 - Q1", "comment_text": "Nothing better, very good service. ", "question_type": "could_improve"}, {"comment_id": "NHFT 785 - Q1", "comment_text": "Communication need improving. I didn't even know I had been discharged. I found out when I rang the centre to speak to my CPN. I have been left feeling very unwell and no one cares. I would advise anyone not to use this service as you are left in a worse position, with no support.", "question_type": "could_improve"}, {"comment_id": "NHFT 785 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 672 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 672 - Q2", "comment_text": "Friendly, caring, clear.", "question_type": "what_good"}, {"comment_id": "NHFT 798 - Q1", "comment_text": "I was left on hold for 1 hour and 15mins, and my call was never answered.", "question_type": "could_improve"}, {"comment_id": "NHFT 798 - Q2", "comment_text": "N/a", "question_type": "what_good"}, {"comment_id": "NHFT 675 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 683 - Q1", "comment_text": "No staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 683 - Q2", "comment_text": "Routine. ", "question_type": "what_good"}, {"comment_id": "NHFT 691 - Q1", "comment_text": "I wish I had more choice with food.  Sometimes activities are a bit crowded. ", "question_type": "could_improve"}, {"comment_id": "NHFT 691 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 699 - Q1", "comment_text": "Pudding.", "question_type": "could_improve"}, {"comment_id": "NHFT 699 - Q2", "comment_text": "Dinner", "question_type": "what_good"}, {"comment_id": "NHFT 707 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 707 - Q2", "comment_text": "I like it at Rampton, I don't want to leave.  I love the DRC & horticulture to see the animals. ", "question_type": "what_good"}, {"comment_id": "NHFT 715 - Q1", "comment_text": "Dr's to actually listen to us. ", "question_type": "could_improve"}, {"comment_id": "NHFT 715 - Q2", "comment_text": "Staff are great.  Activities are good. DRC staff good. ", "question_type": "what_good"}, {"comment_id": "NHFT 723 - Q1", "comment_text": "Low staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 723 - Q2", "comment_text": "Very helpful , kind and caring.", "question_type": "what_good"}, {"comment_id": "NHFT 731 - Q1", "comment_text": "Not enough staff, wind me up. ", "question_type": "could_improve"}, {"comment_id": "NHFT 731 - Q2", "comment_text": "Having a laugh with me. ", "question_type": "what_good"}, {"comment_id": "NHFT 737 - Q1", "comment_text": "There seems to be a lot of what they call miscommunication.  Also it seems that the NHS will not take responsibility for mistakes within their department, it always not their fault.", "question_type": "could_improve"}, {"comment_id": "NHFT 737 - Q2", "comment_text": "Not a lot.  It seems when you get to a certain age no one wants to know. ", "question_type": "what_good"}, {"comment_id": "NHFT 745 - Q1", "comment_text": "More fresh air breaks.  Food better if you order it. ", "question_type": "could_improve"}, {"comment_id": "NHFT 806 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 814 - Q1", "comment_text": "Wonderful experience, cannot think of any improvement at this time.", "question_type": "could_improve"}, {"comment_id": "NHFT 814 - Q2", "comment_text": "Helping me to understand the nature of the Illness. Ways to help my improvement.", "question_type": "what_good"}, {"comment_id": "NHFT 822 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 822 - Q2", "comment_text": "Over all care. Choice of clinics.", "question_type": "what_good"}, {"comment_id": "NHFT 830 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 830 - Q2", "comment_text": "Excellent bedside manner.", "question_type": "what_good"}, {"comment_id": "NHFT 928 - Q1", "comment_text": "Not put me in a hospital with very old people. Not my thing.", "question_type": "could_improve"}, {"comment_id": "NHFT 840 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 840 - Q2", "comment_text": "Treatment. ", "question_type": "what_good"}, {"comment_id": "NHFT 848 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 848 - Q2", "comment_text": "My feet. ", "question_type": "what_good"}, {"comment_id": "NHFT 856 - Q1", "comment_text": "No ", "question_type": "could_improve"}, {"comment_id": "NHFT 856 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 862 - Q1", "comment_text": "Be clear on what service are", "question_type": "could_improve"}, {"comment_id": "NHFT 862 - Q2", "comment_text": "Being remembered, showing a real interest", "question_type": "what_good"}, {"comment_id": "NHFT 940 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 945 - Q1", "comment_text": "No.", "question_type": "could_improve"}, {"comment_id": "NHFT 945 - Q2", "comment_text": "Everything was good, we had no problems. Everyone was very helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 876 - Q1", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 876 - Q2", "comment_text": "You were amazingly good at speaking to my 92 yr old deaf mum, rather than just speaking to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 884 - Q1", "comment_text": "Parking", "question_type": "could_improve"}, {"comment_id": "NHFT 884 - Q2", "comment_text": "Staff very helpful", "question_type": "what_good"}, {"comment_id": "NHFT 892 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 892 - Q2", "comment_text": "Friendly, calming and explained what was happening. ", "question_type": "what_good"}, {"comment_id": "NHFT 900 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 900 - Q2", "comment_text": "I learnt a lot about relationships and how they work. I\u00e2\u20ac\u2122ve worked on relationships and how to move on.  It is important that I continue my meds.\nExplained things well and listened to what I said.\n", "question_type": "what_good"}, {"comment_id": "NHFT 908 - Q1", "comment_text": "When [name redacted] left after her finial visit I was upset.  I felt as though I'd lost a friend and confidante.  At the doctors suggestion we were referred the the team and I am so grateful.  Long term support is something that is needed as carers are very often isolated and this service could be a life line. They would provide needed emotional and social support. ", "question_type": "could_improve"}, {"comment_id": "NHFT 908 - Q2", "comment_text": "The team (nurse, OT and physio) were extremely useful.  After feeling alone and struggling on they made things happen.  We had a complete medical assessment, were able to access Continuing Health Care and given advice on aids to help.  Well done to all!", "question_type": "what_good"}, {"comment_id": "NHFT 916 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 916 - Q2", "comment_text": "Fantastic Health Visitor. Been a massive help and explained everything I need to know.", "question_type": "what_good"}, {"comment_id": "NHFT 924 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 924 - Q2", "comment_text": "She listened and gave options on what to do in situations. Gave me sheets to help. Info related to my issues.", "question_type": "what_good"}, {"comment_id": "NHFT 953 - Q1", "comment_text": "Improve your communication, and keep patients informed of changes to their treatment plans. Keep to appointment times, as if they are late they feel very rushed. Listen to what patients want and respect their decisions. The whole experience was so stressful. Glad I'm finally discharged.", "question_type": "could_improve"}, {"comment_id": "NHFT 953 - Q2", "comment_text": "Absolutely nothing", "question_type": "what_good"}, {"comment_id": "NHFT 1009 - Q1", "comment_text": "Nothing. The service is perfect .", "question_type": "could_improve"}, {"comment_id": "NHFT 963 - Q2", "comment_text": "Craft. ", "question_type": "what_good"}, {"comment_id": "NHFT 971 - Q1", "comment_text": "The only thing I'd say is better signage to the Bev Centre, as we parked at the main hospital & had to be guided through. ", "question_type": "could_improve"}, {"comment_id": "NHFT 971 - Q2", "comment_text": "My 1 year old came for bloods.  I was already anxious due to QMC not being able to find a vein, using her as a pin cushion, and trying to draw blood form both hands & her feet.  Staff at City were amazing, & drew blood fist time from her arm, so quick. ", "question_type": "what_good"}, {"comment_id": "NHFT 979 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 979 - Q2", "comment_text": "Very friendly and thoroguh. ", "question_type": "what_good"}, {"comment_id": "NHFT 1014 - Q1", "comment_text": "Awful, stressful and unhelpful service. Need to listen to service users to support recovery not leave them feeling in a worse state.", "question_type": "could_improve"}, {"comment_id": "NHFT 1014 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 983 - Q1", "comment_text": "There isn't anything that I can think off that could be done better.", "question_type": "could_improve"}, {"comment_id": "NHFT 1027 - Q1", "comment_text": "Actually listen to the patient and don't just dismiss them, and send people home with no treatment options. I was sent home after an OD with the DPM simply telling me to not get overwhelmed, and that I will be fine. This made me feel worse.", "question_type": "could_improve"}, {"comment_id": "NHFT 1027 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1034 - Q1", "comment_text": "Nothing at all.", "question_type": "could_improve"}, {"comment_id": "NHFT 1034 - Q2", "comment_text": "Listened, worked together. I felt involved in my treatment. It's brilliant how physio, mental health, and pain medication are all treated together and all talk together.", "question_type": "what_good"}, {"comment_id": "NHFT 993 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 993 - Q2", "comment_text": "very supportive and relaxed atmosphere.", "question_type": "what_good"}, {"comment_id": "NHFT 1000 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1003 - Q1", "comment_text": "very informative could not do anything better.", "question_type": "could_improve"}, {"comment_id": "NHFT 1003 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1208 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1208 - Q2", "comment_text": "It is a brilliant Service everyone was so kind and understanding, and could not do enough for us.", "question_type": "what_good"}, {"comment_id": "NHFT 1048 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1048 - Q2", "comment_text": "Looking after my mother in a trying time.", "question_type": "what_good"}, {"comment_id": "NHFT 1214 - Q1", "comment_text": "Keep trust with patients and not let them down, and then say it's there fault. Not to lie stating you have contacted a person who is in crisis when you haven't. You didn't even contact my caregiver, when you state you couldn't contact myself.", "question_type": "could_improve"}, {"comment_id": "NHFT 1214 - Q2", "comment_text": "Dr Howard explaining things.", "question_type": "what_good"}, {"comment_id": "NHFT 1218 - Q1", "comment_text": "The food was very bad, not to my taste and it could be better.", "question_type": "could_improve"}, {"comment_id": "NHFT 1218 - Q2", "comment_text": "They were very good at making sure we were clean, and could have a shower whenever I wanted too.", "question_type": "what_good"}, {"comment_id": "NHFT 1061 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1061 - Q2", "comment_text": "the lady spoke very clearly and made sure that we understood everything that was spoken about.\nmade it clear that if we were to have any concerns to get in touch...made us feel comfortable", "question_type": "what_good"}, {"comment_id": "NHFT 1223 - Q1", "comment_text": "I am hyper sensitive to bad language. it makes me uncomfortable. Female healthcare's attitudes are not correct for this ward.", "question_type": "could_improve"}, {"comment_id": "NHFT 1223 - Q2", "comment_text": "Praise given to the male healthcare of the ward, their cheerful manners really made a difference to my recovery.", "question_type": "what_good"}, {"comment_id": "NHFT 1073 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1080 - Q1", "comment_text": "Only complaint was [word unreadable] in room we were interview in.  My husband has hearing aids and he found this made communication very difficult. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1080 - Q2", "comment_text": "Yes", "question_type": "what_good"}, {"comment_id": "NHFT 1088 - Q1", "comment_text": "I really don't know wat else could be done to improve the course. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1088 - Q2", "comment_text": "The small group made it easier to ask questions without feeling intimidated or awkward.  the overall atmosphere was friendly but also very professional and informative. ", "question_type": "what_good"}, {"comment_id": "NHFT 1096 - Q1", "comment_text": "Try getting staff that actually listen and remember what they are told and have some idea and understanding to the problem.  Some continuity would not go amiss.  I am now far worse than before thanks to your help or lack of.", "question_type": "could_improve"}, {"comment_id": "NHFT 1096 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1104 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1104 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 1112 - Q1", "comment_text": "Just carry on what your doing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1112 - Q2", "comment_text": "The care team always listen. ", "question_type": "what_good"}, {"comment_id": "NHFT 1120 - Q2", "comment_text": "Advocacy, exercise, shop & bank, sport activities. ", "question_type": "what_good"}, {"comment_id": "NHFT 1231 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 1132 - Q1", "comment_text": "Better staffing so we can do more things & this would help meet our needs.\nNeed more staff from primary health care, vacant position needs to be filled. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1132 - Q2", "comment_text": "Structured day nurses -\nGet loads of support from staff, other service users.\nWe do good treatment groups.\nGood PHC service.\nFood is getting better.\nGood patient Involvement.\nstaff are good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1233 - Q1", "comment_text": "Answer with some advice before point of A&E.", "question_type": "could_improve"}, {"comment_id": "NHFT 1233 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1698 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1698 - Q2", "comment_text": "The ward staff and the cleanness of the ward.", "question_type": "what_good"}, {"comment_id": "NHFT 1142 - Q1", "comment_text": "Less restrictions. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1142 - Q2", "comment_text": "Attention to detail for each patient. ", "question_type": "what_good"}, {"comment_id": "NHFT 1150 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1150 - Q2", "comment_text": "Was introduced to a new medication, which hopefully will slow down the process of dementia. ", "question_type": "what_good"}, {"comment_id": "NHFT 1158 - Q1", "comment_text": "Nothing, keep up the good work, thank you. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1158 - Q2", "comment_text": "Everything before my op. Everything was explained and everyone was so kind and caring. ", "question_type": "what_good"}, {"comment_id": "NHFT 1166 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1166 - Q2", "comment_text": "Helpful advice, queries answered. ", "question_type": "what_good"}, {"comment_id": "NHFT 1174 - Q1", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 1174 - Q2", "comment_text": "The care for my dad has been outstanding & well co-ordinated.  Thank you from the whole family. ", "question_type": "what_good"}, {"comment_id": "NHFT 1706 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1706 - Q2", "comment_text": "Caring team.  Every step explained well.", "question_type": "what_good"}, {"comment_id": "NHFT 1186 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1186 - Q2", "comment_text": "Critical information given in understandable terms. ", "question_type": "what_good"}, {"comment_id": "NHFT 1194 - Q1", "comment_text": "It was very good, couldn't be better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1194 - Q2", "comment_text": "Care was very good and professional.", "question_type": "what_good"}, {"comment_id": "NHFT 1708 - Q1", "comment_text": "Actually publish patient feedback when they name staff who haven't done a good job. You are happy to keep staff names on positive feedback. People have the right to know how staff have treated other patients. You seem to pick and choose what feedback to publish so you are not giving an accurate picture of your whole service. If staff are not performing well in their role and aren't treating patients properly this should be available on the feedback for the public to see. It's no wonder this service requires improvement. It's a total shambles full of incompetent, so called professionals, who are incapable of supporting patients to recover.", "question_type": "could_improve"}, {"comment_id": "NHFT 1708 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1832 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1832 - Q2", "comment_text": "I have only rung the crisis team once in the last 12 months, they were very helpful and arranged for me to speak to someone straight away.", "question_type": "what_good"}, {"comment_id": "NHFT 1840 - Q1", "comment_text": "Waiting times for assessment appointments.", "question_type": "could_improve"}, {"comment_id": "NHFT 1840 - Q2", "comment_text": "When I need help, it's taken seriously and I'm given the help I need", "question_type": "what_good"}, {"comment_id": "NHFT 1848 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1848 - Q2", "comment_text": "See my mental health nurse every two weeks", "question_type": "what_good"}, {"comment_id": "NHFT 1856 - Q1", "comment_text": "More mental health professionals to lighten the load.  My last few phone appointments were somewhat perfunctory and seemed to end soon after saying I no longer had suicidal thoughts.\nSince then I have had no continuity of care and fairly minimal empathy. I have been manic-depressive/bipolar for over 50 years (now 69), recently 'taken off the register', presumably because not suicidal however, still have episodes where am unable to function, bed bounded for weeks/months - no medication - affecting relationships and productivity and life!", "question_type": "could_improve"}, {"comment_id": "NHFT 1856 - Q2", "comment_text": "Yes, until my psychiatrist retired.  ", "question_type": "what_good"}, {"comment_id": "NHFT 1864 - Q1", "comment_text": "I feel we could have benefited from more fact to face appointments.", "question_type": "could_improve"}, {"comment_id": "NHFT 1864 - Q2", "comment_text": "All appointments were prompt and professional.", "question_type": "what_good"}, {"comment_id": "NHFT 1872 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1872 - Q2", "comment_text": "Good back up. Bad back patient!", "question_type": "what_good"}, {"comment_id": "NHFT 1880 - Q1", "comment_text": "Communication between the mental health teams regarding the needs of service users.  Consultants need to be more compassionate and empathetic towards service users.", "question_type": "could_improve"}, {"comment_id": "NHFT 1880 - Q2", "comment_text": "My new CPN is excellent - reliable and very experienced and supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 1888 - Q1", "comment_text": "Waiting times for treatment, difficulty getting through to crisis number and told they would phone in one situation and this didn't happen.", "question_type": "could_improve"}, {"comment_id": "NHFT 1888 - Q2", "comment_text": "My therapist was supportive of me.", "question_type": "what_good"}, {"comment_id": "NHFT 1896 - Q1", "comment_text": "Think of all ages not just the older generation.  That is also in posters and helpful leaflets for patients and staff in all areas. Everything changes, you start with groups and good teams then you stop them or change them which is not good for someone with dementia.", "question_type": "could_improve"}, {"comment_id": "NHFT 1896 - Q2", "comment_text": "When you meet your team they are amazing at what they do.  ", "question_type": "what_good"}, {"comment_id": "NHFT 1904 - Q1", "comment_text": "Care in adapting my bungalow for disabled has been long-winded and I'm still waiting for occupational therapist to get back to me after 4-5 weeks.  Not enough information is given on how to get financial and disability help.  I feel very isolated but I am lucky that in an emergency I have good neighbours.", "question_type": "could_improve"}, {"comment_id": "NHFT 1904 - Q2", "comment_text": "Most of my medical care is at home and a nurse comes and dresses my leg ulcers every other day.", "question_type": "what_good"}, {"comment_id": "NHFT 1912 - Q1", "comment_text": "No.", "question_type": "could_improve"}, {"comment_id": "NHFT 1912 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1920 - Q1", "comment_text": "Respite.\nDad has got worse and we need to talk to the mental health team.", "question_type": "could_improve"}, {"comment_id": "NHFT 1928 - Q1", "comment_text": "Now I see someone else I'm struggling with developing a relationship with them.", "question_type": "could_improve"}, {"comment_id": "NHFT 1928 - Q2", "comment_text": "I was seeing the consultant psychiatrist for a long time and trusted her but now I see someone else I'm struggling with developing a relationship with them.", "question_type": "what_good"}, {"comment_id": "NHFT 1936 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1936 - Q2", "comment_text": "Excellent care received.", "question_type": "what_good"}, {"comment_id": "NHFT 1944 - Q1", "comment_text": "I was waiting for psychotherapy for years!  When I first referred myself for therapy, they kept putting me forward for 6 sessions of CBT, which I explained wasn't helping and I needed long term therapy due to long term historic abuse.", "question_type": "could_improve"}, {"comment_id": "NHFT 1952 - Q1", "comment_text": "I do not need the pressure of only having a certain number of appointments before I'm kicked out.  It takes a long time to build up trust.  There are many things both minor and major that I need to work through.  It has been proven many times that short term support doesn't work.  I need long term support.", "question_type": "could_improve"}, {"comment_id": "NHFT 1952 - Q2", "comment_text": "Regular contacts.", "question_type": "what_good"}, {"comment_id": "NHFT 1960 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1960 - Q2", "comment_text": "Very good.", "question_type": "what_good"}, {"comment_id": "NHFT 1968 - Q1", "comment_text": "The transition from the crisis team to being seen by someone from the local community mental health team was too long (8 weeks), during which my mental health began to worsen.", "question_type": "could_improve"}, {"comment_id": "NHFT 1968 - Q2", "comment_text": "I have the utmost respect for my health care team.  They continue to be understanding, caring, supportive, patient and professional.", "question_type": "what_good"}, {"comment_id": "NHFT 1976 - Q1", "comment_text": "No.", "question_type": "could_improve"}, {"comment_id": "NHFT 1976 - Q2", "comment_text": "I receive excellent care from carers who also help the age.\nNo. Excuse my writing bad hands.", "question_type": "what_good"}, {"comment_id": "NHFT 1984 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1984 - Q2", "comment_text": "I was impressed by the care I received and the short time it took to organised, this was contrary to care that my son received.  So I guess I was lucky that these people involved were very committed to their roles.  I hope in future that everyone gets the care I received.", "question_type": "what_good"}, {"comment_id": "NHFT 1992 - Q1", "comment_text": "Have nothing to do, need something to occupy.", "question_type": "could_improve"}, {"comment_id": "NHFT 1992 - Q2", "comment_text": "Now have the correct medication.", "question_type": "what_good"}, {"comment_id": "NHFT 2000 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 2000 - Q2", "comment_text": "My consultant is very good, caring, understanding.  Plus C.P.N nurse is very good at her job, a valuable person in my life.", "question_type": "what_good"}, {"comment_id": "NHFT 1202 - Q1", "comment_text": "Including me more in communication", "question_type": "could_improve"}, {"comment_id": "NHFT 1202 - Q2", "comment_text": "Looking after my loved one", "question_type": "what_good"}, {"comment_id": "NHFT 1724 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1724 - Q2", "comment_text": "All of it is good.", "question_type": "what_good"}, {"comment_id": "NHFT 1238 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1238 - Q2", "comment_text": "Sat and explained everything, was very informative. ", "question_type": "what_good"}, {"comment_id": "NHFT 1246 - Q1", "comment_text": "I can't see anything, don't change anything.", "question_type": "could_improve"}, {"comment_id": "NHFT 1246 - Q2", "comment_text": "Everybody was very helpful.  At least this dose put my mind a rest. ", "question_type": "what_good"}, {"comment_id": "NHFT 1254 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1254 - Q2", "comment_text": "Straight to the point and direct. ", "question_type": "what_good"}, {"comment_id": "NHFT 1262 - Q1", "comment_text": "No complaints.", "question_type": "could_improve"}, {"comment_id": "NHFT 1262 - Q2", "comment_text": "Nice to have someone calling to see me as I'm on my own. ", "question_type": "what_good"}, {"comment_id": "NHFT 1267 - Q1", "comment_text": "Everything is fine.", "question_type": "could_improve"}, {"comment_id": "NHFT 1267 - Q2", "comment_text": "Provide easy to follow email videos for the exercises.\nEmploy wonderful, professional, friendly staff.", "question_type": "what_good"}, {"comment_id": "NHFT 1733 - Q1", "comment_text": "I rang a few times to get an update, and I was told I would be called back, but never was. This increased my anxiety quite a bit.", "question_type": "could_improve"}, {"comment_id": "NHFT 1733 - Q2", "comment_text": "I felt validated and listened to.", "question_type": "what_good"}, {"comment_id": "NHFT 1281 - Q1", "comment_text": "nothing excellent service", "question_type": "could_improve"}, {"comment_id": "NHFT 1281 - Q2", "comment_text": "Felt listened to and staff were kind and knowledgeable", "question_type": "what_good"}, {"comment_id": "NHFT 1285 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1285 - Q2", "comment_text": "The advice and always had advice when needed it.", "question_type": "what_good"}, {"comment_id": "NHFT 1293 - Q1", "comment_text": "I cannot think of anything she could have improved. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1293 - Q2", "comment_text": "The mental health interviewer was welcoming and put me at my ease.  Her questions were clear and she gave me time to think and to answer.  I felt comfortable with her. ", "question_type": "what_good"}, {"comment_id": "NHFT 1301 - Q1", "comment_text": "Don't know. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1301 - Q2", "comment_text": "All good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1309 - Q1", "comment_text": "I think the main issue is waiting times for appointments.  Some people have to wait a long time to see a GP or dentist when they are in a lot of pain.", "question_type": "could_improve"}, {"comment_id": "NHFT 1309 - Q2", "comment_text": "I always got help and support with any problems or health issues I had.", "question_type": "what_good"}, {"comment_id": "NHFT 1317 - Q1", "comment_text": "Short time to waiting for appointments. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1738 - Q1", "comment_text": "Waiting lists are too long for mental health support. Too many people will end their lives before things get sorted (I did and had to be resuscitated).", "question_type": "could_improve"}, {"comment_id": "NHFT 1738 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1746 - Q1", "comment_text": "Re-train staff to read records properly, before giving information to physical health care.", "question_type": "could_improve"}, {"comment_id": "NHFT 1746 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1331 - Q1", "comment_text": "Perhaps individualising what the patient actually needs rather than 'throwing' everything at them.  Can be overwhelming. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1331 - Q2", "comment_text": "From the consultant down -all were very pleasant, wanted to help improve 'things' to make life easier. ", "question_type": "what_good"}, {"comment_id": "NHFT 1752 - Q1", "comment_text": "Everything, doesn't listen, lack of care, poor understanding of me, my thoughts and feelings and what I needed to support me going forward.", "question_type": "could_improve"}, {"comment_id": "NHFT 1752 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1339 - Q2", "comment_text": "Some of the staff & services. ", "question_type": "what_good"}, {"comment_id": "NHFT 1347 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1355 - Q1", "comment_text": "Go library.  I would like psychology.  More off ward groups, Rec hall, ward walks, gym session. Go back to shop. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1355 - Q2", "comment_text": "When on Alford ward there was more off ward skills/groups. ", "question_type": "what_good"}, {"comment_id": "NHFT 1363 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1370 - Q1", "comment_text": "More activities, gym. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1370 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1378 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1378 - Q2", "comment_text": "Care.", "question_type": "what_good"}, {"comment_id": "NHFT 1386 - Q1", "comment_text": "Listen to me, I'm told that I don't have the capacity even tho they not tested me.  Stop shouting at us. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1386 - Q2", "comment_text": "Helping me get better, some staff that is.  Groups. Education. ", "question_type": "what_good"}, {"comment_id": "NHFT 1760 - Q1", "comment_text": "I was not asked if I was able to afford this. I did purchase 2 pieces of equipment suggested, but did cost quite a lot of money. I was told they would send me some insoles, specifically for my condition. I have never received these (3 months later). Have chased this up twice. All the contact numbers I was given do not work, even the telephone number on the internet says it is incorrect?", "question_type": "could_improve"}, {"comment_id": "NHFT 1760 - Q2", "comment_text": "The initial appointment went well and lots of information was given, although I was advised I had to buy a lot of the equipment needed to improve my condition.", "question_type": "what_good"}, {"comment_id": "NHFT 1395 - Q1", "comment_text": "not much better", "question_type": "could_improve"}, {"comment_id": "NHFT 1395 - Q2", "comment_text": "everything was good", "question_type": "what_good"}, {"comment_id": "NHFT 1767 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1767 - Q2", "comment_text": "Service with health problems was mega. Put all care and thought into me.", "question_type": "what_good"}, {"comment_id": "NHFT 1775 - Q1", "comment_text": "The online format using Microsoft Teams was not as user-friendly. Unable to see all participants.", "question_type": "could_improve"}, {"comment_id": "NHFT 1775 - Q2", "comment_text": "Informative education on Diabetes Type 2: causes and development, symptoms, control, monitoring, testing, complications, physical and psychological implications, foot, diet and activity. Very comprehensively covered.", "question_type": "what_good"}, {"comment_id": "NHFT 1405 - Q1", "comment_text": "Offer more activities on ward.  Get staff to listen to us.  Ward staff to do more with us. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1405 - Q2", "comment_text": "I don't know.  The DRC staff are good with us tho. ", "question_type": "what_good"}, {"comment_id": "NHFT 1413 - Q1", "comment_text": "Going to court and tribunals.\nFood", "question_type": "could_improve"}, {"comment_id": "NHFT 1413 - Q2", "comment_text": "Treatment by the staff towards myself, taking care of me and keeping me busy. ", "question_type": "what_good"}, {"comment_id": "NHFT 1421 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1421 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1429 - Q1", "comment_text": "Feel like staff winding me up. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1429 - Q2", "comment_text": "Makes me feel better. ", "question_type": "what_good"}, {"comment_id": "NHFT 1437 - Q1", "comment_text": "Food could be better. Staffing could be better to provide more activities. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1437 - Q2", "comment_text": "Enjoy activities eg gym, walking [word unreadable].\nStaff and been support me and help me through the day.\nAlways give me reassurance in life.\nAllowed to contact family on a regular through the day.\n", "question_type": "what_good"}, {"comment_id": "NHFT 1445 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1445 - Q2", "comment_text": "Helpful, supportive, caring and kind. ", "question_type": "what_good"}, {"comment_id": "NHFT 1452 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1460 - Q1", "comment_text": "More leave. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1460 - Q2", "comment_text": "Being looked after in COVID. ", "question_type": "what_good"}, {"comment_id": "NHFT 1468 - Q1", "comment_text": "COVID. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1476 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1476 - Q2", "comment_text": "Walking group. ", "question_type": "what_good"}, {"comment_id": "NHFT 1484 - Q1", "comment_text": "Activities that us as mum can take home.\nRoutine with baby & best practice solutions, sleep, good & nappy changes. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1492 - Q1", "comment_text": "No need for improvement", "question_type": "could_improve"}, {"comment_id": "NHFT 1492 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 1500 - Q1", "comment_text": "More hot drinks", "question_type": "could_improve"}, {"comment_id": "NHFT 1500 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 1779 - Q1", "comment_text": "For me everything, but I have been on several Desmond course, plus 2 juggle courses as I've had diabetes for about 20 years.", "question_type": "could_improve"}, {"comment_id": "NHFT 1779 - Q2", "comment_text": "Questions answered clearly.", "question_type": "what_good"}, {"comment_id": "NHFT 1515 - Q1", "comment_text": "Don't know. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1515 - Q2", "comment_text": "People very kind and sensitive. ", "question_type": "what_good"}, {"comment_id": "NHFT 1523 - Q1", "comment_text": "There is nothing that I think they could have done better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1523 - Q2", "comment_text": "XXX was checked everyday, as they do in hospital, enabling him to stay at home.  All the nurses were caring, never rushing, make him feel that they cared. ", "question_type": "what_good"}, {"comment_id": "NHFT 1531 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1531 - Q2", "comment_text": "Was very good at listening, caring, helping and understanding.  Could not have wished for better. ", "question_type": "what_good"}, {"comment_id": "NHFT 1535 - Q1", "comment_text": "Regret - along with my husband that we have now been referred back to GP/surgery.  Would have liked to stay in touch with memory clinic. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1535 - Q2", "comment_text": "As wife and carer for my husband I was very impressed with out treatment at the memory clinic.  Always dealt with in an atmosphere of professional calm, putting us both at ease.  Discussion, explanations etc were always clear, concise - very helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 1542 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1542 - Q2", "comment_text": "A fantastic service, helped me to know where to turn to for help when needed.  We were listened too. I am so grateful for this service, gave me peace of mind knowing I wasn't alone and there is help there.  Was given the phone numbers for help. ", "question_type": "what_good"}, {"comment_id": "NHFT 1550 - Q1", "comment_text": "Nothing to say to make it better.", "question_type": "could_improve"}, {"comment_id": "NHFT 1550 - Q2", "comment_text": "I was looked after very well, the care.", "question_type": "what_good"}, {"comment_id": "NHFT 1558 - Q1", "comment_text": "It is perfect. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1558 - Q2", "comment_text": "I was treated with kindness and respect. ", "question_type": "what_good"}, {"comment_id": "NHFT 1566 - Q1", "comment_text": "Cannot think of anything off hand. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1566 - Q2", "comment_text": "I was listened to and given coping strategy's which have helped.", "question_type": "what_good"}, {"comment_id": "NHFT 1574 - Q1", "comment_text": "Would have liked more information on health & conditions.  It was done before COVID and I heard it was very informative so please bring it back!", "question_type": "could_improve"}, {"comment_id": "NHFT 1574 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1582 - Q1", "comment_text": "I cannot think of anything that could better the service I received. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1582 - Q2", "comment_text": "From beginning to end of treatment - first class service.  Made to feel extremely relaxed. ", "question_type": "what_good"}, {"comment_id": "NHFT 1590 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1590 - Q2", "comment_text": "Regular visits.  Helpful nurses. ", "question_type": "what_good"}, {"comment_id": "NHFT 1597 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1597 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1605 - Q1", "comment_text": "More staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1605 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1613 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1613 - Q2", "comment_text": "Offered 1:1 time with staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 1787 - Q1", "comment_text": "Communication within the team could be better. Stick to treatment plans. Be more honest.", "question_type": "could_improve"}, {"comment_id": "NHFT 1787 - Q2", "comment_text": "Having telephone appointments, rather than face to face.", "question_type": "what_good"}, {"comment_id": "NHFT 1793 - Q1", "comment_text": "Have intense training on people that present to you with serious physical illness. No staff have any idea what they are doing. I suffered intense medical neglect. I was starved. I experience a horror that will live with me for the rest of my young life. You are monsters.", "question_type": "could_improve"}, {"comment_id": "NHFT 1793 - Q2", "comment_text": "Absolutely nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1624 - Q1", "comment_text": "Cant think of anything", "question_type": "could_improve"}, {"comment_id": "NHFT 1624 - Q2", "comment_text": "Feel looked after, clear information, know where to find more info and who to call.", "question_type": "what_good"}, {"comment_id": "NHFT 1800 - Q1", "comment_text": "Return phone calls if I ring duty worker/cpn for support. On numerous occasions when I rang for support, I was told I would get a call back and never did. I have no faith in this service. Was told would get follow up appointments, and never did. Waste of my time to be left feeling in a worse state. Communication is an issue that needs to be addressed. Plans need to be kept to. I Decided to leave the service, as it wasn't helping me, that was the only good thing that happened.", "question_type": "could_improve"}, {"comment_id": "NHFT 1800 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1637 - Q1", "comment_text": "After only one visit I can't comment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1637 - Q2", "comment_text": "Having arrived early for our appointment we were allowed to sit in the waiting room, after a kind young person actually took us to the right clinic.  Everything was as I expected & quite straight forward. ", "question_type": "what_good"}, {"comment_id": "NHFT 1642 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1650 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1650 - Q2", "comment_text": "Yes", "question_type": "what_good"}, {"comment_id": "NHFT 1658 - Q1", "comment_text": "Longer meets.\nMore regular. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1658 - Q2", "comment_text": "Visits from 'experts' - I've already met the debt management team.\nTeam for going above and beyond in their care - also their knowledge about systems/organisations to help.  Time to talk with other carers. ", "question_type": "what_good"}, {"comment_id": "NHFT 1810 - Q1", "comment_text": "Check that all stitches are removed, when they are due to be taken out.", "question_type": "could_improve"}, {"comment_id": "NHFT 1810 - Q2", "comment_text": "Very kind staff. Surgery went well. After care was reasonable. Scarring minimal.", "question_type": "what_good"}, {"comment_id": "NHFT 1665 - Q1", "comment_text": "Sometimes", "question_type": "could_improve"}, {"comment_id": "NHFT 1665 - Q2", "comment_text": "I enjoyed listening to other lives of patients and staff.", "question_type": "what_good"}, {"comment_id": "NHFT 1819 - Q1", "comment_text": "Listen a little bit more.", "question_type": "could_improve"}, {"comment_id": "NHFT 1819 - Q2", "comment_text": "Staff listen to me and they do as I like most of the time.", "question_type": "what_good"}, {"comment_id": "NHFT 1673 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1673 - Q2", "comment_text": "Everything was very good. No fault at all. Better than the Queens, I have enjoyed it here.", "question_type": "what_good"}, {"comment_id": "NHFT 1823 - Q1", "comment_text": "The contact care line could have been improved for those who did not fully understand care services (eg brother in law). Had recourse to seek attention but did not know what to ask for in the terms that the call handler could navigate easily at the first attempt.", "question_type": "could_improve"}, {"comment_id": "NHFT 1823 - Q2", "comment_text": "Attentive compassionate care, that fully respected dignity and personal wishes.", "question_type": "what_good"}, {"comment_id": "NHFT 1686 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1686 - Q2", "comment_text": "I would say the care I have received has been second to none.  All the staff on Cherry Ward, should be proud of the standards of care they have given to all patients, they are more like friends than carers.  All most everything was don to an excellent standard.  If I get sick in the future I would like to go to Cherry Ward. ", "question_type": "what_good"}, {"comment_id": "NHFT 1827 - Q1", "comment_text": "Online booking, or allowing GP staff to book.\nIt is impossible to get appts as the phone service cuts off.", "question_type": "could_improve"}, {"comment_id": "NHFT 1827 - Q2", "comment_text": "When we get an appt. care is good.", "question_type": "what_good"}, {"comment_id": "NHFT 46 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 54 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 62 - Q1", "comment_text": "The single room I was in needed a clean at the edges of the room. There was bits everywhere. The walls could do with a paint, and the coffee was awful.", "question_type": "could_improve"}, {"comment_id": "NHFT 62 - Q2", "comment_text": "The staff are lovely. The food is also lovely.", "question_type": "what_good"}, {"comment_id": "NHFT 01 - Q1", "comment_text": "Not sure.", "question_type": "could_improve"}, {"comment_id": "NHFT 01 - Q2", "comment_text": "Great communication, everything explained clearly and follow up treatment plan was actioned.\nService and care was fab.", "question_type": "what_good"}, {"comment_id": "NHFT 08 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 14 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 14 - Q2", "comment_text": "Talked through everything clearly.", "question_type": "what_good"}, {"comment_id": "NHFT 75 - Q1", "comment_text": "Some staff were more engaging than others.", "question_type": "could_improve"}, {"comment_id": "NHFT 75 - Q2", "comment_text": "That being listened to and understanding.", "question_type": "what_good"}, {"comment_id": "NHFT 22 - Q1", "comment_text": "Just keep doing what your doing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 22 - Q2", "comment_text": "Comprehension, listening, helpful advice & support", "question_type": "what_good"}, {"comment_id": "NHFT 30 - Q1", "comment_text": "Be more diverse. ", "question_type": "could_improve"}, {"comment_id": "NHFT 30 - Q2", "comment_text": "I felt it was relative care. ", "question_type": "what_good"}, {"comment_id": "NHFT 38 - Q1", "comment_text": "Have more communication between staff and patients. ", "question_type": "could_improve"}, {"comment_id": "NHFT 38 - Q2", "comment_text": "Treatment groups & ward rounds. ", "question_type": "what_good"}, {"comment_id": "NHFT 378 - Q1", "comment_text": "Female staff need to pay more attention to patients, instead male staff.", "question_type": "could_improve"}, {"comment_id": "NHFT 378 - Q2", "comment_text": "The food is amazing. Male staff pay lots of attention to you, and give you what you need.", "question_type": "what_good"}, {"comment_id": "NHFT 88 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 88 - Q2", "comment_text": "Excellent service. ", "question_type": "what_good"}, {"comment_id": "NHFT 96 - Q1", "comment_text": "I think we go what we needed from the service at the time. ", "question_type": "could_improve"}, {"comment_id": "NHFT 96 - Q2", "comment_text": "On time, clear mum immediately felt a bond. ", "question_type": "what_good"}, {"comment_id": "NHFT 381 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 381 - Q2", "comment_text": "I was treated as an individual with care and consideration.", "question_type": "what_good"}, {"comment_id": "NHFT 382 - Q1", "comment_text": "Not abandon patients.", "question_type": "could_improve"}, {"comment_id": "NHFT 382 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 111 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 111 - Q2", "comment_text": "The staff was very friendly & attentive, I couldn't ask for better care.\nEverything was excellent & I recommend their service, very thoughtful. ", "question_type": "what_good"}, {"comment_id": "NHFT 119 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 119 - Q2", "comment_text": "Everything was excellent.  Lovely RMN see's my patient and help me to get of medications for her, even he should seen her because she is not permanent, I really appreciated and lovely person. ", "question_type": "what_good"}, {"comment_id": "NHFT 134 - Q1", "comment_text": "Where do you want me to start!\nList some qualified staff in here where are they?\nAs an ex SRN and midwife with a BA I am at a loss as we haven't got a qualified person to do combat stress for this concern.\nYou have some staff but you need more ASAP/SRN or SEN.", "question_type": "could_improve"}, {"comment_id": "NHFT 134 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 142 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 149 - Q1", "comment_text": "Constraints for time limit (8 weeks?) meant order of events was a little odd. Discharge came before psychiatrist's visit. ", "question_type": "could_improve"}, {"comment_id": "NHFT 149 - Q2", "comment_text": "I am lucky to have a psychiatrist visit me at home.  All the team were highly professional; had empathy with me; boosted my confidence and were sensitive to my needs.  They were amazing. I attribute my learning to walk again to their care and compassion.  I will really miss them all and their sense of humour which kept me feeling positive. ", "question_type": "what_good"}, {"comment_id": "NHFT 157 - Q1", "comment_text": "COVID - only one named visitor allowed. ", "question_type": "could_improve"}, {"comment_id": "NHFT 157 - Q2", "comment_text": "Well set up for rehabilitations. Fulfils its purpose. Everything is fine. ", "question_type": "what_good"}, {"comment_id": "NHFT 165 - Q1", "comment_text": "Plan ??? ???? when going home but not yet, not seen any plans.\nNothing could do better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 165 - Q2", "comment_text": "Landing here - feel of rehabilitation from being here.\nFood is good - lots of choice.\nGo out when needed to - exercise from plan.\nStaff are great - including all staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 173 - Q1", "comment_text": "Excellent service, could not be improved. ", "question_type": "could_improve"}, {"comment_id": "NHFT 181 - Q1", "comment_text": "I don't really know. ", "question_type": "could_improve"}, {"comment_id": "NHFT 181 - Q2", "comment_text": "The fact I was able to have my feet done again after such a long break.", "question_type": "what_good"}, {"comment_id": "NHFT 189 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 189 - Q2", "comment_text": "The podiatrist was kind, gentle & explained everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 194 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 202 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 202 - Q2", "comment_text": "Kept in regular contact and listened carefully to all our worries. ", "question_type": "what_good"}, {"comment_id": "NHFT 210 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 210 - Q2", "comment_text": "Offered water on entry.  Comprehensive service.  Women who saw us was a hero. ", "question_type": "what_good"}, {"comment_id": "NHFT 218 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 218 - Q2", "comment_text": "Listening. ", "question_type": "what_good"}, {"comment_id": "NHFT 226 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 226 - Q2", "comment_text": "Friendly & concerned manner.", "question_type": "what_good"}, {"comment_id": "NHFT 232 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 232 - Q2", "comment_text": "Due to COVID initial assessments were over the phone, but explanations were clear and I felt that Lynn was able to understand my limitations. Felt confident that my health was in the best hands.", "question_type": "what_good"}, {"comment_id": "NHFT 238 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 238 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 246 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 246 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 254 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 254 - Q2", "comment_text": "Nurse was really nice to me.", "question_type": "what_good"}, {"comment_id": "NHFT 262 - Q1", "comment_text": "Nothing very happy.", "question_type": "could_improve"}, {"comment_id": "NHFT 262 - Q2", "comment_text": "Made me feel at ease and lots of reassurance.", "question_type": "what_good"}, {"comment_id": "NHFT 268 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 268 - Q2", "comment_text": "Talk to me while doing it.", "question_type": "what_good"}, {"comment_id": "NHFT 274 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 274 - Q2", "comment_text": "All the information that was given.", "question_type": "what_good"}, {"comment_id": "NHFT 404 - Q1", "comment_text": "More communication from the consultant on the ward. I felt they didn't keep you updated.", "question_type": "could_improve"}, {"comment_id": "NHFT 412 - Q1", "comment_text": "The food could be improved, because my son seemed to live on sandwiches.", "question_type": "could_improve"}, {"comment_id": "NHFT 412 - Q2", "comment_text": "The doctors and staff were very good with my son, when he was there, and all of them treated him respect, because he was very Ill, and it was the first time he had to deal with on his own, because of covid.", "question_type": "what_good"}, {"comment_id": "NHFT 286 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 286 - Q2", "comment_text": "How things was explained to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 294 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 294 - Q2", "comment_text": "Great service and I always feel looked after. ", "question_type": "what_good"}, {"comment_id": "NHFT 302 - Q1", "comment_text": "Just continue what your doing!", "question_type": "could_improve"}, {"comment_id": "NHFT 302 - Q2", "comment_text": "The good things was when you said you will do something you did it and when you said you would be round you was.", "question_type": "what_good"}, {"comment_id": "NHFT 416 - Q1", "comment_text": "As above I have no complaints.", "question_type": "could_improve"}, {"comment_id": "NHFT 422 - Q1", "comment_text": "More space for quiet time, so you can have time to yourself.", "question_type": "could_improve"}, {"comment_id": "NHFT 422 - Q2", "comment_text": "When I first came to Kingsley, I found it hard but after a while I settled in and the staff my the ward a very calming place and nothing is too much trouble. The manager even took me off the ward for my polos which I love to have in the day. A pleasant episode in my life.", "question_type": "what_good"}, {"comment_id": "NHFT 428 - Q1", "comment_text": "Offer actual mental health assessments for things like schizophrenia. They need to see you faster I waited 10 hours while hallucinating in the waiting area.", "question_type": "could_improve"}, {"comment_id": "NHFT 428 - Q2", "comment_text": "They kept their emotional displays to themselves.", "question_type": "what_good"}, {"comment_id": "NHFT 319 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 319 - Q2", "comment_text": "I was listened too. ", "question_type": "what_good"}, {"comment_id": "NHFT 327 - Q1", "comment_text": "Having medication at the same time every day.  Psychists did not follow with promise.  since 4th June to 22nd no mental health medication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 327 - Q2", "comment_text": "Friendly staff at medical hatch. ", "question_type": "what_good"}, {"comment_id": "NHFT 335 - Q1", "comment_text": "Referrals to other services. ", "question_type": "could_improve"}, {"comment_id": "NHFT 343 - Q1", "comment_text": "Not much,", "question_type": "could_improve"}, {"comment_id": "NHFT 343 - Q2", "comment_text": "Your attitude, professionalism & diversity.\nEverything was good. ", "question_type": "what_good"}, {"comment_id": "NHFT 351 - Q1", "comment_text": "See me to sort my problems. ", "question_type": "could_improve"}, {"comment_id": "NHFT 351 - Q2", "comment_text": "Nothing?", "question_type": "what_good"}, {"comment_id": "NHFT 430 - Q1", "comment_text": "Female healthcare sit for long periods, talking about wanting to work in a different place. This can make you lack confidence to get better.", "question_type": "could_improve"}, {"comment_id": "NHFT 430 - Q2", "comment_text": "The male staffs banter and way of executing care makes you feel comfortable. It's just like a normal adult environment. Praise given where it is needed.", "question_type": "what_good"}, {"comment_id": "NHFT 438 - Q1", "comment_text": "Nothing. They all work hard.", "question_type": "could_improve"}, {"comment_id": "NHFT 438 - Q2", "comment_text": "The staff were friendly and kind. They all worked hard to get me back home.", "question_type": "what_good"}, {"comment_id": "NHFT 360 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 360 - Q2", "comment_text": "to see how much he weighed as I had not been able to weigh him.", "question_type": "what_good"}, {"comment_id": "NHFT 449 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 449 - Q2", "comment_text": "I've enjoyed my short stay here. All staff and meals have been nice be nice to go home. the bedroom is clean and tidy.", "question_type": "what_good"}, {"comment_id": "NHFT 367 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 367 - Q2", "comment_text": "Very thorough. Listened and offered lots of advice.", "question_type": "what_good"}, {"comment_id": "NHFT 455 - Q1", "comment_text": "To be told after an 8 week stay under section, that you now have no support, is unacceptable. I was told I could have more mood stabilisation, which they have now declined. I apparently have to be stable for 6 months before undergoing any therapy, with no help in between and no support, which is ridiculous. We all know what is going to happen after 6 months, they will say farewell you've been stable so you don't need the therapy. The system is appalling! What is causing my mood to be unstable is the trauma and abuse I have to address. I'm unable to do this as I've been told to wait 6 months.", "question_type": "could_improve"}, {"comment_id": "NHFT 455 - Q2", "comment_text": "Team were nice and I could talk to them. Good at explaining the process.", "question_type": "what_good"}, {"comment_id": "NHFT 458 - Q1", "comment_text": "A health visitor who maybe enjoys her role, and enjoys helping others, rather then just asking clients to leave.", "question_type": "could_improve"}, {"comment_id": "NHFT 458 - Q2", "comment_text": "Leaving.", "question_type": "what_good"}, {"comment_id": "NHFT 465 - Q1", "comment_text": "Dental appointments - there should be some sort of EMERGENCY treatments for those people are really and truly in pain.  I been through this pain in jail more than a month jut for one of filling appointment that I have has, so we really need to work on the timing and the emergencies also. Thanks a lot. ", "question_type": "could_improve"}, {"comment_id": "NHFT 465 - Q2", "comment_text": "I been treated kindly and respectful.  Healthcare (NHS) staffs are the most kindest and smartest. Thank you NHS. ", "question_type": "what_good"}, {"comment_id": "NHFT 473 - Q1", "comment_text": "Note. ", "question_type": "could_improve"}, {"comment_id": "NHFT 473 - Q2", "comment_text": "Just the service that the give and information. ", "question_type": "what_good"}, {"comment_id": "NHFT 481 - Q1", "comment_text": "Get things done.\nQuicker appointments. ", "question_type": "could_improve"}, {"comment_id": "NHFT 481 - Q2", "comment_text": "Everyone is very helpful. ", "question_type": "what_good"}, {"comment_id": "NHFT 487 - Q1", "comment_text": "More leaflets through our door.  COVID guidelines in prison. ", "question_type": "could_improve"}, {"comment_id": "NHFT 487 - Q2", "comment_text": "When you put apps in, it gets dealt with quickly. ", "question_type": "what_good"}, {"comment_id": "NHFT 753 - Q1", "comment_text": "Have clear treatment plans, and let patients see them. I often didn't understand or know what my treatment plan was, and never got a written one that I could refer to if I was unsure. Contact patients when you say you will. I haven't got all day to wait for phone calls or visits.", "question_type": "could_improve"}, {"comment_id": "NHFT 753 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 506 - Q1", "comment_text": "Waiting time to be seen be better, more information.  Like if your a transgender more help needed. No information on Transgender or tablets need if your transgender, more help needed.  Like hat tablet to take or medicine to take.  Healthcare appointments.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 506 - Q2", "comment_text": "Not found anything good.\n", "question_type": "what_good"}, {"comment_id": "NHFT 514 - Q1", "comment_text": "Encourage patients to integrate.", "question_type": "could_improve"}, {"comment_id": "NHFT 514 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 522 - Q1", "comment_text": "Change the staff on the ward. ", "question_type": "could_improve"}, {"comment_id": "NHFT 522 - Q2", "comment_text": "TED activitie.", "question_type": "what_good"}, {"comment_id": "NHFT 530 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 532 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 540 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 540 - Q2", "comment_text": "Keeping busy cooking. Coffee bar, using x-box in my room. ", "question_type": "what_good"}, {"comment_id": "NHFT 548 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 548 - Q2", "comment_text": "They listened and done their best to accommodate, even when short staffed, they found time for activities and fresh air. ", "question_type": "what_good"}, {"comment_id": "NHFT 556 - Q1", "comment_text": "Let me out sooner. ", "question_type": "could_improve"}, {"comment_id": "NHFT 556 - Q2", "comment_text": "Coffee bar good.\nGoing out on leave. ", "question_type": "what_good"}, {"comment_id": "NHFT 764 - Q1", "comment_text": "The ward can be very noisy at times during the day and night due to patients shouting.", "question_type": "could_improve"}, {"comment_id": "NHFT 769 - Q1", "comment_text": "Attend appointments on time. Communication - at present there isnt any. Listen to issues.", "question_type": "could_improve"}, {"comment_id": "NHFT 769 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 574 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 574 - Q2", "comment_text": "Thank you for your support last Friday, it has really helped me so thank you.", "question_type": "what_good"}, {"comment_id": "NHFT 582 - Q1", "comment_text": "No, was all very good", "question_type": "could_improve"}, {"comment_id": "NHFT 582 - Q2", "comment_text": "Explaining things very clearly.", "question_type": "what_good"}, {"comment_id": "NHFT 775 - Q1", "comment_text": "More engaging activities, to keep us focused at weekends.", "question_type": "could_improve"}, {"comment_id": "NHFT 775 - Q2", "comment_text": "Staff calm and kind. Always give an ear to talk to about things Provided good activities and a relaxation group, which was very beneficial, and helped myself sleep well.", "question_type": "what_good"}, {"comment_id": "NHFT 592 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 592 - Q2", "comment_text": "Carol has been good to me all the way.  I don't think I would be her without her help, I will miss her visits. ", "question_type": "what_good"}, {"comment_id": "NHFT 776 - Q1", "comment_text": "Absolutely everything.", "question_type": "could_improve"}, {"comment_id": "NHFT 776 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 605 - Q1", "comment_text": "Noth. ", "question_type": "could_improve"}, {"comment_id": "NHFT 605 - Q2", "comment_text": "Very supportive and made the visit an enjoyable experience.\nThey were attentive to my needs and they are a credit to the NHS. ", "question_type": "what_good"}, {"comment_id": "NHFT 613 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 613 - Q2", "comment_text": "Feel supportive, help realise need change for health to improve.\nFeel support, excellent. I feel I wouldn't have reduced my drinking or looked at changes if service was not supporting me.  ", "question_type": "what_good"}, {"comment_id": "NHFT 621 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 621 - Q2", "comment_text": "Everything. Nothing was to much trouble and helped massively with daughters allergy being diagnosed and when I needed advice was there to help.", "question_type": "what_good"}, {"comment_id": "NHFT 629 - Q1", "comment_text": "It's already in the process. ", "question_type": "could_improve"}, {"comment_id": "NHFT 629 - Q2", "comment_text": "Everything, they don't try and change me, they proffer me. ", "question_type": "what_good"}, {"comment_id": "NHFT 637 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 637 - Q2", "comment_text": "everything!\nListening visits have been very very useful. I've never had such good care.", "question_type": "what_good"}, {"comment_id": "NHFT 642 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 650 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 658 - Q1", "comment_text": "Everything seems fine!", "question_type": "could_improve"}, {"comment_id": "NHFT 658 - Q2", "comment_text": "My carer was very good at being helpful and kind!", "question_type": "what_good"}, {"comment_id": "NHFT 666 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 666 - Q2", "comment_text": "Very helpful, great service.  Sorry to see them go. ", "question_type": "what_good"}, {"comment_id": "NHFT 786 - Q1", "comment_text": "It makes me wonder if the team know what they are doing. Nothing is joined up. Appointments are all over the place. Poor communication. Not helped me at all.", "question_type": "could_improve"}, {"comment_id": "NHFT 786 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 791 - Q1", "comment_text": "Have more staff on duty, so that they can talk to you, and not running around.", "question_type": "could_improve"}, {"comment_id": "NHFT 791 - Q2", "comment_text": "The staff was very nice, and so was the food on the ward.", "question_type": "what_good"}, {"comment_id": "NHFT 799 - Q1", "comment_text": "PRN takes so long to get, a speedy way would be better.", "question_type": "could_improve"}, {"comment_id": "NHFT 799 - Q2", "comment_text": "Fantastic vibe on the ward, lots of laughter and adult humour, which makes you feel better in yourself. Amazing male healthcare, they are not like the majority of male healthcare, at millbrook or highbury.", "question_type": "what_good"}, {"comment_id": "NHFT 676 - Q1", "comment_text": "I don't think this could be improved", "question_type": "could_improve"}, {"comment_id": "NHFT 676 - Q2", "comment_text": "Everything was done well and dealt with professionally", "question_type": "what_good"}, {"comment_id": "NHFT 684 - Q1", "comment_text": "Make you sick.  Food make you sick. ", "question_type": "could_improve"}, {"comment_id": "NHFT 684 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 692 - Q1", "comment_text": "No staff to do anything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 692 - Q2", "comment_text": "Staff help you.\nCan do activities. ", "question_type": "what_good"}, {"comment_id": "NHFT 700 - Q1", "comment_text": "Listen to me.\nMore staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 700 - Q2", "comment_text": "Like to got to DRC horticulture to see animals. ", "question_type": "what_good"}, {"comment_id": "NHFT 708 - Q1", "comment_text": "Don't like the bosses. ", "question_type": "could_improve"}, {"comment_id": "NHFT 708 - Q2", "comment_text": "Like the staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 716 - Q1", "comment_text": "Get the food right for gluten free & vegan & veggies. ", "question_type": "could_improve"}, {"comment_id": "NHFT 716 - Q2", "comment_text": "Support from staff. Treatments. Glad I came here, saved me. ", "question_type": "what_good"}, {"comment_id": "NHFT 724 - Q1", "comment_text": "Low staff when your want to go out for fresh air. ", "question_type": "could_improve"}, {"comment_id": "NHFT 724 - Q2", "comment_text": "Help you when your at your lowest time and try and get you out of Rampton.\nKeep you busy as much as the can with hard times. ", "question_type": "what_good"}, {"comment_id": "NHFT 732 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 732 - Q2", "comment_text": "Help you. ", "question_type": "what_good"}, {"comment_id": "NHFT 738 - Q1", "comment_text": "The only difficulty was the time lag between being referred for a CT Head Scan and the scan taking place - over 10 weeks, I realise this was outside you control, but was nevertheless frustrating.", "question_type": "could_improve"}, {"comment_id": "NHFT 746 - Q1", "comment_text": "Buzzer not positioned very well in my vest space, I struggled to reach it.  Also I would of liked my own room, not being in a 6 bay. ", "question_type": "could_improve"}, {"comment_id": "NHFT 746 - Q2", "comment_text": "Looking after me, listening to me.  Everything I needed the staff assisted me very well. ", "question_type": "what_good"}, {"comment_id": "NHFT 807 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 807 - Q2", "comment_text": "My treatment & care was excellent, thank you to all concerned.", "question_type": "what_good"}, {"comment_id": "NHFT 815 - Q1", "comment_text": "Considering the situation with the pandemic, we don't think anything could have been done any better.", "question_type": "could_improve"}, {"comment_id": "NHFT 815 - Q2", "comment_text": "It helped me to understand Aphasia and how to cope with it. Also the online support.", "question_type": "what_good"}, {"comment_id": "NHFT 823 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 823 - Q2", "comment_text": "Everything in general. Very friendly. Made to feel relaxed.", "question_type": "what_good"}, {"comment_id": "NHFT 831 - Q1", "comment_text": "When attending an appointment, you should be able to make your next appointment while you are there, (you used to be able to do this). At present you have to phone to try and book your next appointment, sometimes having to ring several times before you manage to get one.", "question_type": "could_improve"}, {"comment_id": "NHFT 929 - Q1", "comment_text": "Little", "question_type": "could_improve"}, {"comment_id": "NHFT 929 - Q2", "comment_text": "She listened and had a good understanding of my history.", "question_type": "what_good"}, {"comment_id": "NHFT 841 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 841 - Q2", "comment_text": "Care.", "question_type": "what_good"}, {"comment_id": "NHFT 849 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 849 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 857 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 857 - Q2", "comment_text": "Managed my pain. Stopped sickness. Got me eating food. All staff were very kind.", "question_type": "what_good"}, {"comment_id": "NHFT 863 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 863 - Q2", "comment_text": "Discussed relevant concerns and put them to rest.", "question_type": "what_good"}, {"comment_id": "NHFT 866 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 866 - Q2", "comment_text": "How comfortable I felt being here and talking", "question_type": "what_good"}, {"comment_id": "NHFT 869 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 869 - Q2", "comment_text": "180% brilliant. ", "question_type": "what_good"}, {"comment_id": "NHFT 877 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 877 - Q2", "comment_text": "Plenty of time given (particularly when I cried).", "question_type": "what_good"}, {"comment_id": "NHFT 885 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 885 - Q2", "comment_text": "Friendly staff who explained everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 893 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 893 - Q2", "comment_text": "Overall experience, nurses very comforting. ", "question_type": "what_good"}, {"comment_id": "NHFT 901 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 909 - Q1", "comment_text": "In our personal experience we found it frustrating having to wait weeks for a medication change or dosage change because each agency seemed to take ages responding to each other, meaning the person needing the medication change had to carry on just coping. ", "question_type": "could_improve"}, {"comment_id": "NHFT 909 - Q2", "comment_text": "Keeping the same person, we got to know around C.P.N very well as we needed her services for over a year. ", "question_type": "what_good"}, {"comment_id": "NHFT 917 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 946 - Q1", "comment_text": "Nothing. All staff great.", "question_type": "could_improve"}, {"comment_id": "NHFT 954 - Q1", "comment_text": "Everything. Completely abandoned after my third child. Assuming that because I've had two others \"I knew what I was doing\" dispite having mental health issues. Crisis team having to be involved then being forced on medication and not one single check being done on me since being put on medication. A person died through sepsis and pressure sores. Has been referred to coroner for post mortum and inquest.", "question_type": "could_improve"}, {"comment_id": "NHFT 954 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 956 - Q1", "comment_text": "Can't think of anything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 956 - Q2", "comment_text": "Listening to me, Friendly people - staff kind and caring.  I feel like staff actually want me to do well. ", "question_type": "what_good"}, {"comment_id": "NHFT 964 - Q1", "comment_text": "For me it's perfect so far. ", "question_type": "could_improve"}, {"comment_id": "NHFT 964 - Q2", "comment_text": "How they gave me answers to my illness, so I could understand it more. ", "question_type": "what_good"}, {"comment_id": "NHFT 972 - Q1", "comment_text": "If there were the funds for more care staff, then more patients could benefit from their 'right to fresh air'.  And to organise some activities for weekends when the dedicated activities organiser does not work. ", "question_type": "could_improve"}, {"comment_id": "NHFT 972 - Q2", "comment_text": "The care staff, the nursing staff and the domestic staff.  Food, cleanliness 7 activities (mon-fri). ", "question_type": "what_good"}, {"comment_id": "NHFT 980 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 980 - Q2", "comment_text": "Very friendly and thoroguh. ", "question_type": "what_good"}, {"comment_id": "NHFT 1015 - Q1", "comment_text": "The food could have been better.", "question_type": "could_improve"}, {"comment_id": "NHFT 1015 - Q2", "comment_text": "The help I had was very good. The activities that were on the ward like painting and seated exercises were really good, and help you get though the day. The nursing staff were very kind and always happy to help, and the ward is very clean and well kept; which is very good, and important for your recovery. Pleasant staff all round.", "question_type": "what_good"}, {"comment_id": "NHFT 984 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1028 - Q1", "comment_text": "My previous CPN was so disorganised, unreliable, highly stressed, anxious and a bit all over the place. The service should be better at communication  and have a clearer structure for treatment which I am hoping will improve with the new CPN.", "question_type": "could_improve"}, {"comment_id": "NHFT 1028 - Q2", "comment_text": "Changing my CPN.", "question_type": "what_good"}, {"comment_id": "NHFT 1035 - Q1", "comment_text": "At this point I can't think of any improvement. I found the whole experience very helpful.", "question_type": "could_improve"}, {"comment_id": "NHFT 1035 - Q2", "comment_text": "The whole experience helpful and very professionally done. Everything was explained in a manner that made it easily understood and in a very pleasant manner.", "question_type": "what_good"}, {"comment_id": "NHFT 994 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 994 - Q2", "comment_text": "felt comfortable.", "question_type": "what_good"}, {"comment_id": "NHFT 1001 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1042 - Q1", "comment_text": "Add more funding.", "question_type": "could_improve"}, {"comment_id": "NHFT 1042 - Q2", "comment_text": "Over all very friendly staff.", "question_type": "what_good"}, {"comment_id": "NHFT 1209 - Q1", "comment_text": "More staff for the overstretched unit!", "question_type": "could_improve"}, {"comment_id": "NHFT 1049 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1049 - Q2", "comment_text": "Everything, I couldn't ask for more, nothing was too much...", "question_type": "what_good"}, {"comment_id": "NHFT 1215 - Q1", "comment_text": "Very little.", "question_type": "could_improve"}, {"comment_id": "NHFT 1215 - Q2", "comment_text": "Spoke with a very sympathetic person.", "question_type": "what_good"}, {"comment_id": "NHFT 1219 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1062 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1062 - Q2", "comment_text": "You listened to me and helped me a lot", "question_type": "what_good"}, {"comment_id": "NHFT 1224 - Q1", "comment_text": "I found myself struggling whilst in my room. Some staff ignored me and did not help me when they knew I needed help.", "question_type": "could_improve"}, {"comment_id": "NHFT 1224 - Q2", "comment_text": "Food is excellent, lots of variety. I am very happy with how my stay was. I was respected a lot by mostly all the staff. Male staff in particular.", "question_type": "what_good"}, {"comment_id": "NHFT 1074 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1074 - Q2", "comment_text": "Friendly, Great advice, Made me feel very comfortable.", "question_type": "what_good"}, {"comment_id": "NHFT 1081 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1081 - Q2", "comment_text": "??? h2h mental health", "question_type": "what_good"}, {"comment_id": "NHFT 1089 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1089 - Q2", "comment_text": "Very informative and efficient.  all of the staff were kind and helpful. ", "question_type": "what_good"}, {"comment_id": "NHFT 1097 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1105 - Q1", "comment_text": "Nothing, very helpful", "question_type": "could_improve"}, {"comment_id": "NHFT 1105 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 1113 - Q1", "comment_text": "Communication, communication, communication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1113 - Q2", "comment_text": "Confidentiality. ", "question_type": "what_good"}, {"comment_id": "NHFT 1121 - Q1", "comment_text": "Get more staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1121 - Q2", "comment_text": "Make you feel part of the team.  Engage in lots of sessions. Staff overall are good at their job. ", "question_type": "what_good"}, {"comment_id": "NHFT 1125 - Q1", "comment_text": "Reviewing whether patients still present a medium, secure level risk or whether they should move to low secure. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1125 - Q2", "comment_text": "Professionalism. ", "question_type": "what_good"}, {"comment_id": "NHFT 1133 - Q1", "comment_text": "Knock down the hospital and restart it.\nGive us more freedom, I consider myself a trapped person. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1133 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1234 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1234 - Q2", "comment_text": "I thought the breathing exercises helped me to control my anxiety. I enjoyed attending the sessions.", "question_type": "what_good"}, {"comment_id": "NHFT 1699 - Q2", "comment_text": "My therapist has been repeatedly reminding me that my emotions were natural at some circumstances and he encourages me to talk about my difficulty in accepting my emotions and vulnerability.", "question_type": "what_good"}, {"comment_id": "NHFT 1143 - Q1", "comment_text": "The good can be cold and sometimes uneatable. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1143 - Q2", "comment_text": "The ward staff were OK but the food could be a lot better. ", "question_type": "what_good"}, {"comment_id": "NHFT 1151 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1151 - Q2", "comment_text": "Somebody to talk to.  Being treated at home. Listening to me.  Nice people. Always ring before coming. ", "question_type": "what_good"}, {"comment_id": "NHFT 1159 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1159 - Q2", "comment_text": "Friendly caring staff, very professional service and look after me throughout. ", "question_type": "what_good"}, {"comment_id": "NHFT 1167 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1167 - Q2", "comment_text": "Did everything possible to help [name redacted].  Helpful and caring. ", "question_type": "what_good"}, {"comment_id": "NHFT 1703 - Q1", "comment_text": "Not sure if there is a submit button for my referral, so not sure if it has gone through or not online.", "question_type": "could_improve"}, {"comment_id": "NHFT 1703 - Q2", "comment_text": "The phone call was very positive, and a very friendly phone manner.", "question_type": "what_good"}, {"comment_id": "NHFT 1179 - Q1", "comment_text": "Nothing, everything was fine. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1179 - Q2", "comment_text": "All the staff are very caring, warm and welcoming. ", "question_type": "what_good"}, {"comment_id": "NHFT 1187 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1187 - Q2", "comment_text": "She explained everything I can do to help my brother. ", "question_type": "what_good"}, {"comment_id": "NHFT 1195 - Q1", "comment_text": "Get my mental health better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1195 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 1709 - Q1", "comment_text": "Try and send out the worksheets or information a little earlier, so more time to do the work before the next meeting.", "question_type": "could_improve"}, {"comment_id": "NHFT 1709 - Q2", "comment_text": "Managed my emotions during a particularly difficult period of time, and then more focus at the end on doing the work.", "question_type": "what_good"}, {"comment_id": "NHFT 1833 - Q1", "comment_text": "Cannot think of anything.", "question_type": "could_improve"}, {"comment_id": "NHFT 1833 - Q2", "comment_text": "Nice food, like home I live in supported every day.", "question_type": "what_good"}, {"comment_id": "NHFT 1841 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1849 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1849 - Q2", "comment_text": "It was 'gold standard' for over 39 years in Nottingham exceptional, but it all disintegrated around 2000, just when my daughter died and my other children were diagnosed with same heart condition.  Then my older daughter almost died for aggressive cancer.  There was less and less support over following years.  [word unreadable].  Now there is none at all.  A lot of desperate people in emotional pain.  I try to encourage those whom I know but are quite frail and unwell at this time.  Listening is a [words unreadable]. I feel it is important to place those who are training for the job (e.g. CPN, psychotherapist, psychiatric person in the appropriate post, not someone [word unreadable] another [word unreadable]  specialist.  They not interchangeable.", "question_type": "what_good"}, {"comment_id": "NHFT 1857 - Q1", "comment_text": "Access to therapies that are not 'behavioural' (e.g. CBT) such as EMDR.  Much shorter waiting times.\nAccess to long term therapy without lengthy waiting lists.  Use of lived experience to improve services.", "question_type": "could_improve"}, {"comment_id": "NHFT 1857 - Q2", "comment_text": "Excellent GP.  ", "question_type": "what_good"}, {"comment_id": "NHFT 1865 - Q1", "comment_text": "Not sure.", "question_type": "could_improve"}, {"comment_id": "NHFT 1873 - Q1", "comment_text": "Generally in could be made better and its not fully explained what my actual condition is supposed to be.  It could be better in some ways and its certainly inconsistent. I think it could be better all round than it is at present!", "question_type": "could_improve"}, {"comment_id": "NHFT 1873 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1881 - Q1", "comment_text": "Not pleased to be passed onto a pharmacist instead of mental health nurse. Just because I have been a bipolar for a long time, I don't get the same time as I used to.", "question_type": "could_improve"}, {"comment_id": "NHFT 1881 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1889 - Q1", "comment_text": "I cannot fault it. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1889 - Q2", "comment_text": "I am getting better with it.\nI am happy with the quality.\nAll of the treatment.", "question_type": "what_good"}, {"comment_id": "NHFT 1897 - Q1", "comment_text": "Everything.  I have been trying to get hold of a team leader for 3 months.  I have left over 15 messages and heard nothing.  I am making a formal complaint.  Musters Road Mental Health team is the worst NHS service I have ever encountered.", "question_type": "could_improve"}, {"comment_id": "NHFT 1897 - Q2", "comment_text": "Nothing at all.  ", "question_type": "what_good"}, {"comment_id": "NHFT 1905 - Q1", "comment_text": "Video call are difficult to see, hear and keep up with.\nDementia patients need to be seen face to face.", "question_type": "could_improve"}, {"comment_id": "NHFT 1905 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1913 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1913 - Q2", "comment_text": "Yes, community mental health nurse was patient and good.  I seen/spoke with her for about 18 months while experiencing depression, I was very happy with her and I feel better now.", "question_type": "what_good"}, {"comment_id": "NHFT 1921 - Q1", "comment_text": "Rushcliffe local community mental health team does not respond  to emails.  Keep service users up to date  with care plans/treatment via letter and their phones are only opens 9-5.   It is disgusting they are allowed to operate 9-5 service only and have not embraced phone/video assessment/appointments.  Service the LCMHT, despite a formal complain to PALS,  where I was simply fobbed off, have been left with no support/ treatment and having  suicidal intentions.  OH reduced my duties at work, GP has referred yet again, but still LCMHT work gave me a times for treatment.", "question_type": "could_improve"}, {"comment_id": "NHFT 1929 - Q1", "comment_text": "Communication.", "question_type": "could_improve"}, {"comment_id": "NHFT 1929 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1937 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1937 - Q2", "comment_text": "I would like thank the Mental Health Service of for the help and care that they have given me over the last year or more.", "question_type": "what_good"}, {"comment_id": "NHFT 1945 - Q1", "comment_text": "I feel that one of them tablets - Prevedel is giving me frequency of [word unreadable] and diarrhea but I am told I must continue with this as it is beneficial to my mental health.  It does bad to some embarrassing situations for me.", "question_type": "could_improve"}, {"comment_id": "NHFT 1945 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1953 - Q1", "comment_text": "Waiting time between appointments and length of time since first referred.  It has been 15 months now since first referred and as yet no diagnosis.", "question_type": "could_improve"}, {"comment_id": "NHFT 1953 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1961 - Q1", "comment_text": "My GP retired during COVID in 2020 the next time my mental health deteriorating, my wife and I were passed from GP to GP.  Eventually a young GP took ownership of me as a patient and asked me, with my wife, to see him on 31/12/2020.  He was very helpful but moved on in May 2021.  The next time my mental health deteriorated we were passed between GP's  a young GP who was covering maternity absence  made lot of the phone calls.  My mental health deteriorated just after his cover finished and another young GP made the phone calls to me.  He had just moved on but the previous GP has returned.", "question_type": "could_improve"}, {"comment_id": "NHFT 1961 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1969 - Q1", "comment_text": "Access to talking therapy.  After 15 years of just (GP prescription) antidepressants, I only got access to Mental Health Services via perinatal services after giving birth to my first child. Demand is high and more funding/resources are needed so that more patients can access this help.", "question_type": "could_improve"}, {"comment_id": "NHFT 1969 - Q2", "comment_text": "The specialist depression service (step 4 psychological therapies) combining talking therapy with psychiatric care.  One to one weekly therapy has been very beneficial.  I finally feel heard and feel I am making progress. I am lucky to have had access to the specialist depression service.", "question_type": "what_good"}, {"comment_id": "NHFT 1977 - Q1", "comment_text": "Taking Clozapine affects my diabetes/blood sugar and sometimes I do not think the mental heath team or diabetes team realise this.  The Clozapine causes my diabetes/high blood sugar sometimes.  I do not think the information from both teams is linked up.", "question_type": "could_improve"}, {"comment_id": "NHFT 1977 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1985 - Q1", "comment_text": "Not at the moment but could be in other ways or places.", "question_type": "could_improve"}, {"comment_id": "NHFT 1985 - Q2", "comment_text": "Yeah, not on more suitable medication so I have a lot less side effects from what I am on, so stayed well for a long time. All my other requirements have mostly been treated well with and help towards what was needed and advised with.", "question_type": "what_good"}, {"comment_id": "NHFT 1993 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1993 - Q2", "comment_text": "Yes, my mental health care has been consistently good over the years, with the same person, a psychiatrist being available every time I have needed support.  The treatment I have received has been appropriately tailored to my needs every time. Yes, I wish to say my consultant has been constantly good and present every time I have needed her.  I cannot praise her enough!  This has been at least the past two decades.", "question_type": "what_good"}, {"comment_id": "NHFT 2001 - Q1", "comment_text": "I am on a PEG feed, that to eat(nutricia) 24 hours not good.", "question_type": "could_improve"}, {"comment_id": "NHFT 2001 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1717 - Q1", "comment_text": "When my nurse comes to my house she always has her personal phone switched on, so we get disturbed when it rings. It should be off when seeing patients. I have spoken to many staff members during my time, and conversations feel scripted with a false tone of voice pretending to care. It doesn't feel personal and I feel like a number rather than an individual.", "question_type": "could_improve"}, {"comment_id": "NHFT 1717 - Q2", "comment_text": "Having home visits.", "question_type": "what_good"}, {"comment_id": "NHFT 1725 - Q1", "comment_text": "Absolutely nothing she was 100% excellent.", "question_type": "could_improve"}, {"comment_id": "NHFT 1239 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1239 - Q2", "comment_text": "Explained things well.\nCaring.", "question_type": "what_good"}, {"comment_id": "NHFT 1247 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1247 - Q2", "comment_text": "The patients that staff have and very understanding. ", "question_type": "what_good"}, {"comment_id": "NHFT 1255 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1255 - Q2", "comment_text": "Polite staff and very helpful. ", "question_type": "what_good"}, {"comment_id": "NHFT 1729 - Q1", "comment_text": "The assessment I felt took too long. My father was agitated and fed up by the end.", "question_type": "could_improve"}, {"comment_id": "NHFT 1729 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1732 - Q1", "comment_text": "Everything.", "question_type": "could_improve"}, {"comment_id": "NHFT 1732 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1274 - Q2", "comment_text": "Really helpful\nUnderstanding\nKind\nInteracted well with child", "question_type": "what_good"}, {"comment_id": "NHFT 1282 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1282 - Q2", "comment_text": "Memory of my experience and personal journey.", "question_type": "what_good"}, {"comment_id": "NHFT 1286 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1286 - Q2", "comment_text": "Lots of information and interactions involved", "question_type": "what_good"}, {"comment_id": "NHFT 1294 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1294 - Q2", "comment_text": "The twice weekly visits. ", "question_type": "what_good"}, {"comment_id": "NHFT 1302 - Q1", "comment_text": "No comment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1302 - Q2", "comment_text": "Very nice nurses. ", "question_type": "what_good"}, {"comment_id": "NHFT 1310 - Q1", "comment_text": "Mental Health. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1310 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1318 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1739 - Q1", "comment_text": "Absolutely nothing, it was exceptional care.", "question_type": "could_improve"}, {"comment_id": "NHFT 1739 - Q2", "comment_text": "The Podiatric specialist helped me to understand the problem and explained the treatment going forward. He was very good at allaying any anxiety I had about my foot issue and the treatment.", "question_type": "what_good"}, {"comment_id": "NHFT 1747 - Q1", "comment_text": "Nurses should respect you, to call you mental to call [name redacted] names he has died.\nStatements from coroner need sectioning mental safeguarding, l didn't know all for looking after [name redacted] and mattress taken safeguarding report gone against them.", "question_type": "could_improve"}, {"comment_id": "NHFT 1747 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1332 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1332 - Q2", "comment_text": "she asked me how i was and informed me that she is there if i need to talk. She converted my weight", "question_type": "what_good"}, {"comment_id": "NHFT 1753 - Q1", "comment_text": "You can send a written reply in an envelope to the health ombudsman who are waiting to start an investigation you didn't bother to do and named me mental needed sectioning allowed even to go against the care act by giving false information and lies. l have been proved as telling the truth do the right thing and let health ombudsman investigate as you could be bothered. l am being obstructed by pals to not allow an investigation that they never did by the health ombudsman. A safeguarding report has highlighted neglect to an elderly man covered in pressure sores the health ombudsman have seen that report but can't investigate as this pals team who closed off their investigation lied about meetings offered to be that we can prove were not l have constantly asked and been obstructed so l will go to the media.", "question_type": "could_improve"}, {"comment_id": "NHFT 1753 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1340 - Q1", "comment_text": "Employ more cleaners.", "question_type": "could_improve"}, {"comment_id": "NHFT 1340 - Q2", "comment_text": "The TV was good and minority of the staff or OK. ", "question_type": "what_good"}, {"comment_id": "NHFT 1348 - Q1", "comment_text": "More fresh air. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1348 - Q2", "comment_text": "Everything is good at the moment. ", "question_type": "what_good"}, {"comment_id": "NHFT 1356 - Q1", "comment_text": "Psychotherapy for doctors & nurses & medication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1356 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 1364 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1371 - Q1", "comment_text": "More staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1371 - Q2", "comment_text": "Care for you.\nGood at listening. ", "question_type": "what_good"}, {"comment_id": "NHFT 1379 - Q1", "comment_text": "If talking with staff was shared out more evenly, rather that the patient having to approach with issues, some patients have more issues than other. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1379 - Q2", "comment_text": "Facilities i.e. gym on and off ward.  Sky TV. ", "question_type": "what_good"}, {"comment_id": "NHFT 1387 - Q1", "comment_text": "More staff. Let us go back to the patients shop. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1387 - Q2", "comment_text": "Some staff are nice & care.  Activities are good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1761 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1761 - Q2", "comment_text": "All the help and advice that was given to help with my child.", "question_type": "what_good"}, {"comment_id": "NHFT 1396 - Q1", "comment_text": "the noise", "question_type": "could_improve"}, {"comment_id": "NHFT 1396 - Q2", "comment_text": "the exercises", "question_type": "what_good"}, {"comment_id": "NHFT 1768 - Q1", "comment_text": "Cleaning/making of bed could have been done earlier.", "question_type": "could_improve"}, {"comment_id": "NHFT 1768 - Q2", "comment_text": "All care given, all the care team listening to concerns and how I felt. All workers and volunteers actions, listening and generally helping with all care.", "question_type": "what_good"}, {"comment_id": "NHFT 1776 - Q1", "comment_text": "More notice before final appointment. Better communication when medication has been increased (e.g. phone call to monitor side effects of medicine isn't well tolerated) and better/more prompt discharge communication to GP.", "question_type": "could_improve"}, {"comment_id": "NHFT 1776 - Q2", "comment_text": "I felt listened to, and the service was prompt in providing me with the correct care.", "question_type": "what_good"}, {"comment_id": "NHFT 1406 - Q1", "comment_text": "Be there for patients through difficult times.  Ward staff to be more involved getting us off. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1406 - Q2", "comment_text": "Staff have time for us if struggling, but not all are bothered. ", "question_type": "what_good"}, {"comment_id": "NHFT 1414 - Q1", "comment_text": "Not enough staff to get us off the ward to do activities. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1414 - Q2", "comment_text": "The care and support received by all staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 1422 - Q1", "comment_text": "Food isn't very good. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1422 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 1430 - Q1", "comment_text": "Staffing levels during pandemic. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1430 - Q2", "comment_text": "Staff go the extra mile. ", "question_type": "what_good"}, {"comment_id": "NHFT 1438 - Q1", "comment_text": "Staff/doctors not being here long enough for my treatment, no consistency.", "question_type": "could_improve"}, {"comment_id": "NHFT 1438 - Q2", "comment_text": "Good for treatment.  Good for activities/health life styles/gym work. ", "question_type": "what_good"}, {"comment_id": "NHFT 1778 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1778 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 1453 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1453 - Q2", "comment_text": "Moving on.  Christmas planner. ", "question_type": "what_good"}, {"comment_id": "NHFT 1461 - Q1", "comment_text": "More leave. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1461 - Q2", "comment_text": "Group self catering. ", "question_type": "what_good"}, {"comment_id": "NHFT 1469 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1469 - Q2", "comment_text": "Coffee Bar. ", "question_type": "what_good"}, {"comment_id": "NHFT 1477 - Q1", "comment_text": "Nuffin, things are fine as they are.", "question_type": "could_improve"}, {"comment_id": "NHFT 1477 - Q2", "comment_text": "The whole xxx thing, Wells Road Hospital most important the staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 1485 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1485 - Q2", "comment_text": "She made my mum feel relaxed during the assessment & explained everything & provided plenty of info for us all to read to process mum's condition.", "question_type": "what_good"}, {"comment_id": "NHFT 1493 - Q1", "comment_text": "Sometimes the clinicians could be a little better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1493 - Q2", "comment_text": "Everything is good the community is great. ", "question_type": "what_good"}, {"comment_id": "NHFT 1501 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1501 - Q2", "comment_text": "Made sure I was included, and over and beyond what was expected.", "question_type": "what_good"}, {"comment_id": "NHFT 1508 - Q1", "comment_text": "More staff availability.", "question_type": "could_improve"}, {"comment_id": "NHFT 1508 - Q2", "comment_text": "Good care & cleanliness.", "question_type": "what_good"}, {"comment_id": "NHFT 1516 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1516 - Q2", "comment_text": "Everything was good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1524 - Q1", "comment_text": "All good. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1524 - Q2", "comment_text": "Interaction/seamless integration between hospital discharge team (Victoria) and IHTT.\nKnowledge and support of family much appreciated. ", "question_type": "what_good"}, {"comment_id": "NHFT 1532 - Q1", "comment_text": "Nothing, the service was very good and I don't think you could improve on it. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1536 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1536 - Q2", "comment_text": "Service provided by the lady on the appointment was excellent, fully explained what the test being preformed was all about. Listen, answer questions, was very helpful & compassionate. Good appointment, felt at ease. ", "question_type": "what_good"}, {"comment_id": "NHFT 1543 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1543 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 1551 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1551 - Q2", "comment_text": "Most of the staff were very kind and understanding.", "question_type": "what_good"}, {"comment_id": "NHFT 1559 - Q1", "comment_text": "Nothing could be improve.", "question_type": "could_improve"}, {"comment_id": "NHFT 1567 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1567 - Q2", "comment_text": "Tina is a very good listener, she really does listen.  She is also very knowledgeable and good at relaxing people at a stressful time while remaining straight & honest.\nWas an excellent service, thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 1575 - Q1", "comment_text": "Can't see what could be done better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1575 - Q2", "comment_text": "The whole experience was good, very polite and professional.  Made doing the exercises fun. ", "question_type": "what_good"}, {"comment_id": "NHFT 1583 - Q1", "comment_text": "As farsl as I'm concerned get more staff & help for these lovely people.  I cannot find fault with anything, from the lovely ladies in charge, to the cleaners. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1591 - Q1", "comment_text": "I am very satisfied with how the service runs - there is very little you could change, it would be great if I could see the same person long term but you are a team and so I understand the pressures of running the service. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1591 - Q2", "comment_text": "Excellent one to one care.  I have been looked after and communication is clear and concise.  Medical care is superb, the medication is thoroughly checked. ", "question_type": "what_good"}, {"comment_id": "NHFT 1598 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1598 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1606 - Q1", "comment_text": "Brilliant staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1606 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1614 - Q1", "comment_text": "Pay attention to staff behaviour, hire some better staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1614 - Q2", "comment_text": "Some social aspects, learning about mental health and having a medical team that understands. ", "question_type": "what_good"}, {"comment_id": "NHFT 1788 - Q1", "comment_text": "More things to do at the weekend, instead of being bored. The meals need to be hot instead of being cold. The doctors need to get some manners, instead of treating and speaking to the patients like babies.", "question_type": "could_improve"}, {"comment_id": "NHFT 1788 - Q2", "comment_text": "The activities co-ordinators were very good at doing the activities. They were excellent at involving me in the group discussion. The support workers where very polite, and the nurses were also very professional.", "question_type": "what_good"}, {"comment_id": "NHFT 1794 - Q1", "comment_text": "Nothing. I had to change therapist half way through treatment but this was done in the most empathetic way, and whilst I was worried because I had built a relationship based on trust I was able to continue the transition seamlessly.", "question_type": "could_improve"}, {"comment_id": "NHFT 1794 - Q2", "comment_text": "Kind, consistent therapists. Always kept appointments at the time they said they would. When appointments had to be cancelled they let me know in good time and kept me updated re: changes.  Excellent resources that enabled me to put things into place following the sessions that I was then able to discuss at the next session.", "question_type": "what_good"}, {"comment_id": "NHFT 1625 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1801 - Q1", "comment_text": "I am lost for words about this 'service'. Poor communication between staff and patients. Agreed treatment doesn't go ahead. Cancelled appointments take weeks to rearrange. Duty worker call backs not received.", "question_type": "could_improve"}, {"comment_id": "NHFT 1801 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1638 - Q1", "comment_text": "Nothing, all good. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1638 - Q2", "comment_text": "From the referral by the podiatrist to the consultations by the podiatric surgery team and surgery, I am extremely grateful for all their care, professionalism, information on all the stages from pre-op to post surgery.  I cannot fault the whole system. My recovery will take up to one year, but I have open appointments for six months, should I need them.. Tremendous support. ", "question_type": "what_good"}, {"comment_id": "NHFT 1643 - Q1", "comment_text": "More respect, more honesty, more compassion & more truth. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1651 - Q1", "comment_text": "Can't think of anything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1651 - Q2", "comment_text": "The listening and good advice.\nHas the services was very good, helpful and understanding. ", "question_type": "what_good"}, {"comment_id": "NHFT 1659 - Q2", "comment_text": "For the first time I felt I was really listened to, that I am important too.\nListening to others in the same, if different, position.  I think this group is superb. ", "question_type": "what_good"}, {"comment_id": "NHFT 1811 - Q1", "comment_text": "The service is amazing. Nothing needs to be changed.", "question_type": "could_improve"}, {"comment_id": "NHFT 1814 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1814 - Q2", "comment_text": "Making drinks for me and listening to me.", "question_type": "what_good"}, {"comment_id": "NHFT 1820 - Q1", "comment_text": "Look at things more thoroughly.", "question_type": "could_improve"}, {"comment_id": "NHFT 1820 - Q2", "comment_text": "Very good care.", "question_type": "what_good"}, {"comment_id": "NHFT 1674 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1674 - Q2", "comment_text": "Everything was good, It was very good.", "question_type": "what_good"}, {"comment_id": "NHFT 1824 - Q1", "comment_text": "Make sure this is on offer to everyone who needs it in within weeks and not months.", "question_type": "could_improve"}, {"comment_id": "NHFT 1824 - Q2", "comment_text": "Explained how serious the issue was. Made us both sit up and take notice. Explained what the medium and long term issues could be. Very professional and warm and human too. Saw my child in time - we didn't have to wait! Mix of delivery via remote and face to face was good for us. Offered practical help and guidance as well. Challenged behaviours. Encouraging. Set exercises/areas to challenge and overcome.", "question_type": "what_good"}, {"comment_id": "NHFT 1687 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1687 - Q2", "comment_text": "Look after me and care for me. ", "question_type": "what_good"}, {"comment_id": "NHFT 1828 - Q1", "comment_text": "There is no care for patients, or their wellbeing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1828 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NEAS 111 1014 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1017 - Q3", "comment_text": "Waiting time ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1021 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1025 - Q1", "comment_text": "Directed me to the right service x", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1028 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1032 - Q2", "comment_text": "Good listeners. Good advice given. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1036 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1039 - Q3", "comment_text": "I should have been referred to a doctor not paramedic - as it was fine to take my medication I had forgotten about. I realized at 3 am I had not taken 10 pm medication and advised not to take them.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1043 - Q2", "comment_text": "Always good.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1047 - Q1", "comment_text": "Nothing great service", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1050 - Q3", "comment_text": "I was given a walk in centre appointment time for my son which was amazing as there was a three hour wait for people who were just turning up. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1054 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1058 - Q1", "comment_text": "Nothing needed improvement ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1061 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1065 - Q2", "comment_text": "I was able to get the help I needed after not being able to get a gp appointment at my drs. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1069 - Q1", "comment_text": "I tried to phone the previous evening when I felt poorly but gave up when the waiting time was lenghty", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1072 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1076 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1080 - Q1", "comment_text": "Shorten waiting times", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1083 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1087 - Q2", "comment_text": "The people I spoke to were excellent.  Only trouble was having to wait for 20 mins.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1091 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1094 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1098 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1102 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1105 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1109 - Q2", "comment_text": "It took a long time for 111 to answer and a long time for the doctor to call.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1113 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1116 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1120 - Q2", "comment_text": "We rang and they responded so quickly.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1124 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1127 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1131 - Q2", "comment_text": "(I declined the offer of an ambulance after my first 111 call because I've listened to the advice that the ambulance service is under pressure. I asked for an appointment at Emergency Care, this was not forthcoming. I was sent an ambulance at my third attempt at 111 (about 5 hours later) because I was ill and knew I needed help. I did not refuse the original offer of an ambulance, I declined because i wrongly thought I'd get an appointment at Emergency Care and felt the ambulance may be needed for someone less well than me, even though I felt very ill. No wonder people phone 999.)", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1135 - Q1", "comment_text": "Improve waiting times for call to be answered.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1138 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1142 - Q2", "comment_text": "Told to ring Tesco chemist. I felt no help or advice . .", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1146 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1149 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1153 - Q2", "comment_text": "Would have been very good but had to wait 45 minutes to be answered.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1157 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1160 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1164 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1168 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1171 - Q3", "comment_text": "Waiting to get through", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1175 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1179 - Q1", "comment_text": "Quicker getting through to speak to 111", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1182 - Q3", "comment_text": "Quicker service by doing online", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1186 - Q2", "comment_text": "The operator was abrupt and not helpful. She told me if I had detereated during the night why did I wait until 6am to phone", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1190 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1193 - Q3", "comment_text": "The advisor was friendly and helpful, no complaints about the actual person. The negative aspect was that I was on hold for 1.5 hours before I was able to speak to anyone.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1197 - Q2", "comment_text": "The person I spoke to was both friendly and efficient and listened. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1201 - Q1", "comment_text": "Nothing extra needed thank you. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1204 - Q3", "comment_text": "Waiting on hold for so long was worrying then having to wait hours for a call back for advice ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1208 - Q2", "comment_text": "Took 2 hours to speak to a 111 call handler ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1212 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1215 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1219 - Q2", "comment_text": "Took nearly 2 hours for my call to be answered to be told to call my gp", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1223 - Q1", "comment_text": "Shorter wait times", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1226 - Q3", "comment_text": "I was given the help that I needed, the 111 operative helped me get an appointment at the place that I wanted to go to.  I was seen the next day and my problem was resolved.  ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1230 - Q2", "comment_text": "It took over 45 minutes for my call to be answered. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1234 - Q1", "comment_text": "Everyone seemed to be trying to be as helpful as possible but you were too busy.  ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1237 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1241 - Q2", "comment_text": "Ambulance was called, came very quick.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1245 - Q1", "comment_text": "None. Excellent response.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1248 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1252 - Q2", "comment_text": "Listened to the problem and sent out of hours doctor for my husband.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1256 - Q1", "comment_text": "By time you had taken particulars my husband was in so much pain he could hardly talk!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1259 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1263 - Q2", "comment_text": "Because the whole thing was out of my control. Staff phoned.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1267 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1270 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1274 - Q2", "comment_text": "Never answer my question.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1278 - Q1", "comment_text": "Could have got me an appointment in Washington and was refused one. That is why I rang 111.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1281 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1285 - Q2", "comment_text": "My concerns were dealt with seriously and efficiently.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1289 - Q1", "comment_text": "Answer the phone and have the resources to provide meaningful service ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1292 - Q3", "comment_text": "Advice", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1296 - Q2", "comment_text": "The operator asked for all my symptoms & acted promptly in getting paramedics out to me", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1300 - Q1", "comment_text": "N/A  As I can't think of anything at the moment.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1303 - Q3", "comment_text": "Didn't pick up, didn't get clinician to call back, but not individual s fault.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1307 - Q2", "comment_text": "Fast efficient friendly service", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1311 - Q1", "comment_text": "Answer calls sooner waisted over 80mins to be connected ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1314 - Q3", "comment_text": "Very understanding and very helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1318 - Q2", "comment_text": "Staff very polite and knowledgeable and helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1322 - Q1", "comment_text": "Phone calls to be answered quicker ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1325 - Q3", "comment_text": "Assessing an injury without being able to visually see what the injury is. Poor. I may as well of went on Google myself ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1329 - Q2", "comment_text": "It took 1hr 12 minutes for my call just to be answered", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1333 - Q1", "comment_text": "Nothing really, you have very friendly staff that made you feel that your in very good hands.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1336 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1340 - Q2", "comment_text": "I rang NHS 111 as I was concerned with my husbands health. He has terminal pancreatic cancer complicated by diabetes. He was suffering a hypo (2.8) which was not responding to increased sugar, and in fact it decreased his blood sugar count (2.4).I rang to get medical help and was advised that he needed medical help but you didn\u2019t have any free ambulances to send out! I was asked to attended Cramlington hospital at A&E. we didn\u2019t do this as my husband felt they wouldn\u2019t have the specialist help he needed. He also didn\u2019t want a fuss by going to A&E.I felt that there should be ambulances for those that need it, and not every patient was going to go to hospital without a prompt. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1344 - Q1", "comment_text": "The best thing that could have been done better, and could be done better is to use a widely used by major businesse and the NHS these days i a business like any other could use the process of telling someone holding of what their wait time will be as it stands at the point of calling/tell a caller where they are in a queue/or lobby the health secretary/government to provise the very much needed funding to employ a lot more call handlers so these ridiculous wait times occur far less frequently.Let me give you a hypertbeticl ezample. Someone with no medical knowledge so cant even have a guess at what is causing them to feel unwell waits an hour and a half to get through to 111. Then instead of being able to use their instincts, the ticky box of queationsnis gone through. Advice hiven or the standard someone will ring back in iup to 2 hrs but if symptoms get worse. Patient therefore puts phone down and waits for the call but after an hour starts to feel much worse, say for example its (sepsis) but call ahdnker didnt pik up on it ticky box way, so patient does what they are told because they are feeling worse so they ring 111 back and wait in a call queue again for an hour and 20 mins but by the time the call handler at 111 takes the call the patient cant really string wodss together so call handler by this point makes it an urgent 999 ambulance despatch.However after the hour and a half wait to get through first time plus the hour wait for a medical pro to ring back and another hour and a bit wait to get back through to 111 the persons Selsis has turned to Septic shock, very hard to comenout of alive or without life changing effects.So there is my opinion of how in sone ways 111 is not fit fir purpose.Great in what it does, but the way 1q1 works it also costs lives.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1347 - Q3", "comment_text": "The reassurance given and the consideration taken due to the age of my daughter ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1351 - Q2", "comment_text": "I didn't wait long on phone and the  2 people I spoke to was very helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1355 - Q1", "comment_text": "Quicker response", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1358 - Q3", "comment_text": "Dissatisfied with the waiting time.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1362 - Q2", "comment_text": "Couldn't get through to service", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1366 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1369 - Q3", "comment_text": "I was not able to be assigned an emergency ambulance", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1373 - Q2", "comment_text": "Advice was inappropriate- 111 wanted to send an ambulance when I was just needing advice/antisickness/different antibiotics as I couldn\u2019t stop vomiting my antibiotics back up (bad chest infection, was given a second lot of antibiotics by gp as still very poorly, but could not keep them down and gp surgery then closed). I said no to the ambulance, it wasn\u2019t needed, but was asked to go to a&e. Wished that I was given the option of being able to speak to a clinician over 111 when I said that I didn\u2019t feel my condition was appropriate for ambulance nor a&e. Ended up having to go to a&e in the end as I needed the antibiotics to stay down and start working, I was vomiting my other medication back up, and no other options were available to me as 111 classed me as an emergency (I think because I was short of breath, but due to my chest infection?)", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1377 - Q1", "comment_text": "Answered the call within a reasonable time & not tell me I need something without having that available or offer alternative ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1380 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1384 - Q2", "comment_text": "Quick re-action and advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1388 - Q1", "comment_text": "Put more staff on phones.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1391 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1395 - Q2", "comment_text": "Waited 1 hour 30 mins in great pain.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1399 - Q1", "comment_text": "Difficult to say as I understand the pressure you are under.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1402 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1406 - Q2", "comment_text": "I have always found 111 a real life line. All staff are always polite, clear communications helpful and reassuring.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1410 - Q1", "comment_text": "Had enough people to answer telephone. Had a numbering system e.g. you are all in the queue.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1413 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1417 - Q2", "comment_text": "Arrived promptly, both medics were patient, listened and offered good experience.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1421 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1424 - Q3", "comment_text": "Reassuring and confident person", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1428 - Q2", "comment_text": "Quick and efficient ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1432 - Q1", "comment_text": "A shorter waiting time or an alternative to 111", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1439 - Q2", "comment_text": "I waited three hours to get my call answered ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1443 - Q1", "comment_text": "More communication between 111 service and 999 listen to what patient tells them about not been able to get into taxi or having money to pay for to attend hospital or emergency walk ins ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1446 - Q3", "comment_text": "I was really happy with the way I was treated.  Staff very helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1450 - Q2", "comment_text": "The wait time was very long, and some kind of callback service would have been better than sitting on hold.  However on my call was answered, the call handler was excellent, very responsive, compassionate and arranged an appointment within 2hrs. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1454 - Q1", "comment_text": "More call handlers?", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1457 - Q3", "comment_text": ". ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1465 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1468 - Q3", "comment_text": "Didn't get any help what so ever ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1472 - Q2", "comment_text": "Brilliant service lovely paramedic great advice calmed me down good reassurance ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1476 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1479 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1483 - Q2", "comment_text": "Understood the importance of the phonecall.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1487 - Q1", "comment_text": "Clear speech, short sentences later not so precise.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1490 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1494 - Q2", "comment_text": "Rang on Boxing day 2021. Got reply, discussed. Later, another doctor rang back, discussed. Diagnosed shingles. Got medicine prescribed (aciclovir800) and dispensed. All on boxing day.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1498 - Q1", "comment_text": "Nothing. All very good service.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1501 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1505 - Q2", "comment_text": "Very helpful . Easy to talk to.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1509 - Q1", "comment_text": "Was on hold for 90 minutes before speaking to someone.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1512 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1516 - Q2", "comment_text": "The result was the one that worked.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1520 - Q1", "comment_text": "Instead of going to the local hospital if surgery too busy etc . I could have seen Dr in surgery", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1523 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1527 - Q2", "comment_text": "Person I dealt with was very pleasant and prompt.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1531 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1534 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1538 - Q2", "comment_text": "Response was very good and they organised paramedics to call.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1542 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1545 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1549 - Q2", "comment_text": "Dealt with quickly.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1553 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1556 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1560 - Q2", "comment_text": "Just happy to speak to someone", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1564 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1567 - Q3", "comment_text": "already covered by previous answers", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1571 - Q2", "comment_text": "Staff on the phone were clear, kind, calm and understanding. They gave a prompt decision of what I needed to do. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1575 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1578 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1582 - Q2", "comment_text": "Too much Covid preamble before I got to speak to medic. As a past anaphylaxis sufferer, I am concerned  about this delay. Thankfully I had a leg injury on this occasion, and was just in extreme  pain which was not life threatening. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1586 - Q1", "comment_text": "No", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1589 - Q3", "comment_text": "The staff were friendly and reassuring.  They were polite and considerate of our circumstances.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1593 - Q2", "comment_text": "I was looked after during the phone call  ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1597 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1600 - Q3", "comment_text": "Fully satisfied thank you so much.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1604 - Q2", "comment_text": "Very professional and caring from the start", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1608 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1611 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1615 - Q2", "comment_text": "Phone was answered straight away. Person who answered talked to superior before giving me information on what to do. Very good, clear info give and very polite.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1619 - Q1", "comment_text": "Overall from ringing docs to referred to 111 then referred to hospital we felt being passed down the line (Lady 89).", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1622 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1626 - Q2", "comment_text": "Friendly, caring and professional.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1630 - Q1", "comment_text": "Answer call and have knowledge of hospital resources.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1633 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1637 - Q2", "comment_text": "They arrived and helped me pack a bag. 1st class.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1641 - Q1", "comment_text": "Only way to improve is for the service to increase resource.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1644 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1648 - Q2", "comment_text": "Very long wait for initial replay. Medic called back at 04.00 - rather alarming!", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1652 - Q1", "comment_text": "The service was helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1655 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1659 - Q2", "comment_text": "Told to call dentists I had already tried.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1663 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1666 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1670 - Q2", "comment_text": "The call handler was very sympathetic and called me back when we were cut off.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1674 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1677 - Q3", "comment_text": "Satisfied with the service, just the queue time", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1681 - Q2", "comment_text": "Advice was given in a calm and polite manner. The operator seemed genuinely concerned and was very helpful. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1685 - Q1", "comment_text": "See previous entry.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1688 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1692 - Q2", "comment_text": "I think you provide a good service ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1696 - Q1", "comment_text": "I can honestly say nothing as paramedic that came was wonderful made me relax ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1699 - Q3", "comment_text": "Took ages and unhelpful", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1703 - Q2", "comment_text": "VERY HELPFULL ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1707 - Q1", "comment_text": "No", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1710 - Q3", "comment_text": "I can't book GP appointments as drive to work 0745 to 0830 surgery only takes appointments booking 0800 and full by 0830. Online service is far too complex with far too long user ID and security codes last time I tried and I have a degree. Imagine OAP with no computer or smartphone ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1714 - Q2", "comment_text": "I picked up the phone, dialled 111 and was dealt with promptly and courteous ly and sn appointment was made for me to see domeone the same dsy", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1721 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1725 - Q2", "comment_text": "I managed to speak to someone I needed to eventually although it did take a little while. Took a very long time to connect the call due to long automated messages. If things needed a quicker response I can see why people might use 999 instead when actually 111 would do if it would just connect you through to someone quicker ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1729 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1732 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1736 - Q2", "comment_text": "I was referred by GP as no appointments were available. Response was relatively prompt and I was allocated appointment for the next day.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1740 - Q1", "comment_text": "Nothing to add on this occasion, very grateful to have access to this service as sometimes it is impossible to get a GP appointment and it\u2019s very confusing which service to use. Perhaps it\u2019s difficult to do, but would be good if through your systems you would have the authority to make appointments and referrals - not sure to what extent it\u2019s already possible, but that would enhance the service.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1743 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1747 - Q2", "comment_text": "Because I was in pain.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1751 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1754 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1758 - Q2", "comment_text": "It was a very efficient system and as I had an appointment did not have a long wait.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1762 - Q1", "comment_text": "Nothing in my case.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1765 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1769 - Q2", "comment_text": "Prompt and pleasant, helpful and professional attention.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1773 - Q1", "comment_text": "A quicker response on calls with more advisers.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1776 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1780 - Q2", "comment_text": "Directed us to Children's A&E. All sorted after a hour.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1784 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1787 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1791 - Q2", "comment_text": "Very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1795 - Q1", "comment_text": "On this occasion, I don\u2019t think there was anything else you could have done.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1798 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1802 - Q2", "comment_text": "Because they were very efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1806 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1809 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1817 - Q1", "comment_text": "I honestly don\u2019t know.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1820 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1824 - Q2", "comment_text": "A very busy service, it was the first time we had used. The professionals we spoke to were very helpful and calming. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1828 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1831 - Q3", "comment_text": "Very satisfied that they were able to make me an immediate appointment ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1835 - Q2", "comment_text": "The 111 staff were very helpful, caring and professional. I got the help I needed because of them.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1839 - Q1", "comment_text": "Paramedic should not judge people like everyone else every person is different it\u2019s his job if he treats everyone like that he should change his job disgrace ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1842 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1846 - Q2", "comment_text": "The lass was really helpful and really patient. Great service and great outcome. Thank you all. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1850 - Q1", "comment_text": "I dint find anything wrong with the service i received except being on hold for 35 minutes before i got to speak to someone but the service was obviously very busy and this could not be helped.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1853 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1857 - Q2", "comment_text": "Far too long waiting on the phone ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1861 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1864 - Q3", "comment_text": "I am dissatisfied at the length of time it took being on hold.We had to go through 111 because it was my granddaughter who is 2yrs that was poorly. She was visiting and doesn't live local so ourGP wouldn't see her. I am dissatisfied because the appointment given was to attend an urgent care centre some 40mins away by car. There was nothing closer. The service as a whole has certainly gone down hill.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1868 - Q2", "comment_text": "Earache ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1872 - Q1", "comment_text": "They relayed information at the hospital which was incorrect and asked me the same question which I had explained earlier. I felt they were not listening. However they took me to hospital which I was very grateful for and wished me well. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1875 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1879 - Q2", "comment_text": "Quick and efficient", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1883 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1886 - Q3", "comment_text": "I was referred to the hospital and an appointment was booked for a&e", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1890 - Q2", "comment_text": "I recently called because my operation stitches had burst there was blood everywhere , it was about 5 am we couldn't stop the bleeding I was informed if I couldn't get any transport to wait till 8 am and get a bus ,I live about 23 miles and 2 buses which don't start till about 8.30 am ,", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1894 - Q1", "comment_text": "After first call it took more than 20 mins of waiting to speak to an operator for assistance. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1897 - Q3", "comment_text": "The agent listened to our issue and helped get us a call back by an out of hours doctor to help provide the medication to help", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1901 - Q2", "comment_text": "Call operators were great however the length of time to connect was the issue", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1905 - Q1", "comment_text": "Answer the phone quicker", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1908 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1912 - Q2", "comment_text": "Rang 10.30 p.m. a Saturday night, didn't ring back until 12.30 a.m. then 4.00 a.m. then again 7.30 a.m. and we had to then ask for someone to come out, which was 12.30 p.m. Sunday before someone came. Made a decision on the 1st call if someone was coming out or not. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1916 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1919 - Q3", "comment_text": "Referral for surgery.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1923 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1927 - Q1", "comment_text": "Arranged an appointment out of hours saved a 6 hours wait.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1930 - Q3", "comment_text": "Nothing, one more thing I contacted 111 simply because I could not get in touch with my surgery (engaged nearly always).", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1934 - Q2", "comment_text": "Just needed reassurance, it\u2019s a bit scary if you live on your own.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1938 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1941 - Q3", "comment_text": "The length of time waiting for a call back with a time to see a doctor.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1945 - Q2", "comment_text": "Service, very good.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1949 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1952 - Q3", "comment_text": "Complete satisfaction.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1956 - Q2", "comment_text": "Nurse very helpful and reassuring and gave information I needed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1960 - Q1", "comment_text": "Quicker answer.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1963 - Q3", "comment_text": "Sympathetic and reassuring.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1967 - Q2", "comment_text": "Good advice although could not get through at first time.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1971 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1974 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1978 - Q2", "comment_text": "To the discuss with surgery doctor. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1982 - Q1", "comment_text": "No they did. A great job ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1985 - Q3", "comment_text": "NA. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1989 - Q2", "comment_text": "They have always helped and very polite ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1993 - Q1", "comment_text": "Nothing at all", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1996 - Q3", "comment_text": "N/a", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2000 - Q2", "comment_text": "Eventually got through to a doctor who arranged a call to North East Ambulance Service who came about 30 minutes later and gave my wife a thorough check up and  took her to A&E", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2004 - Q1", "comment_text": NaN, "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2007 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2011 - Q2", "comment_text": "Helper with my issue abs where very understanding ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2015 - Q1", "comment_text": "Nothing, excellent service", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2018 - Q3", "comment_text": "The fact they put me through to the wrong people twice  ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2022 - Q2", "comment_text": "The young man I spoke to bad very helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2026 - Q1", "comment_text": "You do a fabulous service I used the online form . Which I felt is a quicker way to contact 111", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2029 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2033 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2037 - Q1", "comment_text": "Doctor could of been more supportive and compassionate ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2040 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2044 - Q2", "comment_text": "they got me a drs appointment straight away, which is usually impossible ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2048 - Q1", "comment_text": "Answer calls quicker ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2051 - Q3", "comment_text": "All in all a good service ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2055 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2059 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2062 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2066 - Q2", "comment_text": "Helpful and understanding.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2070 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2073 - Q3", "comment_text": "The person was very polite, helped me as much as they could. Empathic to my problem.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2077 - Q2", "comment_text": "The man explained everything very well.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2081 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2084 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2088 - Q2", "comment_text": "Phone call too long.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2092 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2095 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2099 - Q2", "comment_text": "Because I was satisfied.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2103 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2106 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2110 - Q2", "comment_text": "Gave good advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2114 - Q1", "comment_text": "Have more staff to answer calls quicker.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2117 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2121 - Q2", "comment_text": "Dental problem - absolutely no help.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2128 - Q3", "comment_text": "There when needed help.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2132 - Q2", "comment_text": "I was dealt with very professional manner.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2136 - Q1", "comment_text": "Answer the phone at latest 10 minutes. So so stressful when someone is so ill.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2139 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2143 - Q2", "comment_text": "Because I found the service very good.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2147 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2150 - Q3", "comment_text": "Sent to Urgent Care Centre with no doctor on site.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2154 - Q2", "comment_text": "Give the information needed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2158 - Q1", "comment_text": "Less transferring to various people. Shorter telephone answer times.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2161 - Q3", "comment_text": "How thorough the answer was.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2165 - Q2", "comment_text": "Because I did not ring and just copped!", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2169 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2172 - Q3", "comment_text": "I was treated with dignity and respect and I think that [unreadable] a long way to me.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2176 - Q2", "comment_text": "It took your staff 15 hours to call be back.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2180 - Q1", "comment_text": "Get the Barnard Castle Surgery of Richardson Hospital working properly.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2183 - Q3", "comment_text": "As above.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2187 - Q2", "comment_text": "Very helpful and pleasant to talk to.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2191 - Q1", "comment_text": "I was in a lot of pain & really need to see a dentist I ring 2 days I had an absess & felt that everyone was giving me off.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2194 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2198 - Q2", "comment_text": "Speaking to someone was quicker than it has been in the past. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2202 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2205 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2209 - Q2", "comment_text": "My call was dealt with quickly and very efficiently and resulted in being seen at out of hours quickly ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2213 - Q1", "comment_text": "Waiting times in a&e  but just high volume of customers", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2216 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2220 - Q2", "comment_text": "Straight forward and no wait times", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2224 - Q1", "comment_text": "None", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2227 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2231 - Q2", "comment_text": "Good ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2235 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2238 - Q3", "comment_text": "How she managed to get me a appointment that was with a short period of time ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2242 - Q2", "comment_text": "They were not able to help or advice at all ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2246 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2249 - Q3", "comment_text": "too long to get through ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2253 - Q2", "comment_text": "Very efficient and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2257 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2260 - Q3", "comment_text": NaN, "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2264 - Q2", "comment_text": "Very polite, helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2268 - Q1", "comment_text": "Unfortunately, everything was done. The issue is that A&E departments are so far away and if you have to make your own way there it adds to the distress.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2271 - Q3", "comment_text": "Couldn\u2019t get help at doctor, no app, and I needed a rescue pack. You'd helped.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2275 - Q2", "comment_text": "Both the nurse and the doctor were very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2279 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2282 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2286 - Q2", "comment_text": "The service was great. I was in a state with my husband. They were so reassuring. First class service.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2290 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2293 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2297 - Q2", "comment_text": "Patient felt very ill.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2301 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2304 - Q3", "comment_text": "Listened - understood. I would have difficulty attending A&E.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2308 - Q2", "comment_text": "Most NHS are useless.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2312 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2315 - Q3", "comment_text": "Matter dealt with urgently.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2319 - Q2", "comment_text": "I had a bad fall.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2323 - Q1", "comment_text": "After waiting for 1 hour, I called ambulance service and they had no record of my address. Caller said it hadn't been booked properly.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2326 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2330 - Q2", "comment_text": "It was relatively straightforward although took quite a while to get through.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2334 - Q1", "comment_text": "Nothing realy everything was explained fine just disappointed with the nhs dental system can\u2019t get registered or see a dentist even when I thing I\u2019ve got infection in gum ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2337 - Q3", "comment_text": "Get asked irrelevant questionsPeople taking phone calls are not clinical", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2341 - Q2", "comment_text": "Polite. Understanding and clear questions.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2345 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2348 - Q3", "comment_text": "Said it previously ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2352 - Q2", "comment_text": "Long waiting periods to connect, then contact another fictitious and pass information to others. I understand it is necessary, just underlining the waiting period and how it feels when you urgently need help. I was on day 6 of gastroenteritis without food or water for 6 days because I threw everything up. Waiting for that reassurance feels like an age. You need more staff to answer calls and triage. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2356 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2363 - Q2", "comment_text": "I had contacted NHS111 to ask about symptoms in the night, they told me I must be seen by my GP the same day, and that they would notify the practice. When I called Parkway Medical they had no record of this, and that NHS111 should have booked for me, so couldn\u2019t give me a GP check and to go to a walk-in centre. As I had previously been admitted on an antibiotic drip for two days from RVI ambulatory care with the same symptoms, and had been told to be seen the same day by the GP, I was surprised the NHS111 had not notified the surgery. I called NHS111 to check if they had contacted the GP and that if I went to a walkin centre that they would have the necessary info from my call, and was told they would contact me. A person called back who informed me that this was just an emergency service, of which I am very aware, and had not requested a call back, just wanting to know if the info would be sent, as so far it had not been. The GP practice subsequently mentioned that they do not always receive notifications of calls, even for the same day so this had meant I had waited until the GP practice opened before being told to travel some distance to the walkin centre. I understood the service was to be used if the GP practice was not open and I had been following NHS directions to ring if GP practice not open and I was puzzled as to why NHS111 had not informed the GP to enable a same day examination as suggested. I went to a walkin centre and was sent to hospital again, subsequently seeing a consultant. There seems to be a lack of communication between NHS111 and GP practice, and the GP practice has a tendency to overuse NHS111 telling me to ring 111 when I merely ring for a GP appointment. This puts pressure on NHS111, whose call handlers have a difficult job.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2367 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2370 - Q3", "comment_text": "Waiting time on hold to get through to speak to someone was far too long. Call handler seemed too busy with getting through the call to actually listen to what I was saying to him. Not put through to a local call centre, which would be helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2374 - Q2", "comment_text": "I was concerned about my babies breathing, however didn\u2019t feel it was a 999 call. Phoned 111 and told they needed to send an ambulance however would be 2 hour wait ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2378 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2381 - Q3", "comment_text": "The fact that money has been wasted sendin me this surveyThe fact that it is a massive waste of timeThe fact that just 10 of these letters could of bought medication for a poorly child", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2385 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2389 - Q1", "comment_text": "EVERYTHING.AFTERALL YOU COULDNT HAVE DONE ANY WORSE.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2392 - Q3", "comment_text": "Caller was helpful but gave differs advice from the online service. Caller referred to a pharmacy; online referred to A&E with a 16-hr wait!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2396 - Q2", "comment_text": "I called 111 and was told an ambulance would come for my mam 12 hours later i recieved a call to say there still wasnt one available", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2400 - Q1", "comment_text": "# stay alive ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2403 - Q3", "comment_text": "Useful information delivered in a timely fashion and gave me a positive outcome ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2407 - Q2", "comment_text": "I called my GP as I had symptoms of a chest infection. No appts available with Gp was advised to call 111 and they would be able to get an appointment with an emergency GO for a prescription. Call handler asked if I had pain or discomfort which I said yes discomfort and pain on coughing but only as starting a chest infection. Call handler insisted it was heart attack, which I knew it wasn\u2019t, and insisted on sending an emergency ambulance which arrived within 10 minutes! Only to find no signs of heart attack but symptoms of possible chest infection!Total waste of time and resources", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2411 - Q1", "comment_text": "Answer the initial call even though there are problems I understand that.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2414 - Q3", "comment_text": "Gave appropriate advice.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2418 - Q2", "comment_text": "Doctor rang back in 30 minutes got hospital booking straight away. Before 111 had been to RVI, got chased.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2422 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2425 - Q3", "comment_text": "Felt just wanted to get the call over and get  off the phone.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2429 - Q2", "comment_text": "Everyone was very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2433 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2436 - Q3", "comment_text": "Appointment given.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2440 - Q2", "comment_text": "Problem was handled and solved well.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2444 - Q1", "comment_text": "Cannot better this.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2447 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2451 - Q2", "comment_text": "Because they are all lovely and caring and I love them all.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2455 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2458 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2462 - Q2", "comment_text": "They provided reassurance about my condition and arranged for my GP to contact me the next day.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2466 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2469 - Q3", "comment_text": "I can only say how helpful they were.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2473 - Q2", "comment_text": "After phoning 111, they informed our local GP, and a home visit was arranged.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2477 - Q1", "comment_text": "In my case - nothing really. It was awkward. Because of the jubilee holiday weekend. No other service was available.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2480 - Q3", "comment_text": "Friendly advisor and got an appointment worth hospital ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2484 - Q2", "comment_text": "Quick and concise at the time of call however it was 2am", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2488 - Q1", "comment_text": "Gave an appointment  but was  not allowed an appointment  for my child's injury ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2491 - Q3", "comment_text": "111 telephone system excellentTreatment variable and time was lost thus delaying recovery", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2495 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2499 - Q1", "comment_text": "Nothing she was lovely ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2502 - Q3", "comment_text": "The service I received was disgusting ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2506 - Q2", "comment_text": "The call was answered in good time, the advisor was very helpful and gave clear advice. Can\u2019t fault the service I received ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2510 - Q1", "comment_text": "Nothing really, it was a very good experience. Such a shame GP surgery doesn't give same service ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2513 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2517 - Q2", "comment_text": "Although there were many questions online, I understand the need to get the correct diagnosis. I was originally cut-off on the telephone so reverted to the online service. I still had to call 999 in the end. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2521 - Q1", "comment_text": "I received a call to say that there was a bit of a delay but I wasn\u2019t told that it would be a 4 hour delay.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2524 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2528 - Q2", "comment_text": "I needed emergency dentist treatment and was sorted the same day with help of 111", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2532 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2535 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2539 - Q2", "comment_text": "Very good when eventually got past all the initial options ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2543 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2546 - Q3", "comment_text": "Needs more staff so call can be attended as soon as possible", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2550 - Q2", "comment_text": "I phoned and had an appointment within 3 hours ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2554 - Q1", "comment_text": "At least could of been sent to a hospital with a doctor on duty ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2557 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2561 - Q2", "comment_text": "Very helpful and patient ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2565 - Q1", "comment_text": "No", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2568 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2572 - Q2", "comment_text": "Automatically send to A&E rather than do more on the phone.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2576 - Q1", "comment_text": "I received a phone call rather than a visit to my dad. If I'd known this, I could have returned home to await call rather than having to sit up at my parents waiting for a visit during the night.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2579 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2583 - Q2", "comment_text": "Prompt answering to telephone call.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2587 - Q1", "comment_text": "To be called and then it can be hospital, again all because of his age, so if I'm around I discourage it. He could have fun wanted his tea, too,, and whilst [unreadable] suffering from dementia has little care about who comes to see him.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2590 - Q3", "comment_text": "We received a call back with clear instructions about what we needed to do.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2594 - Q2", "comment_text": "1 plus hour wait before we could speak to anyone.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2598 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2601 - Q3", "comment_text": "It was very helpful to talk to someone quickly about a health problem.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2605 - Q2", "comment_text": "Very quick response and phoned back within one hour.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2609 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2612 - Q3", "comment_text": "Everyone who works for NHS deserves a medal I've had a lot to do with NHS they great.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2616 - Q2", "comment_text": "[unreadable] the information needed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2620 - Q1", "comment_text": "Can't think of anything.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2623 - Q3", "comment_text": "After a lengthy conversation I was told they couldn't help because I needed a controlled drug, Pregabalin. I later got through online to a doctor who sorted it out.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2627 - Q2", "comment_text": "My phone was playing up but the girl on the line stayed on the line even when I hung up! She was still there!", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2631 - Q1", "comment_text": "Try & understand that sometimes a person with mental health issues needs someone else to speak for them", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2634 - Q3", "comment_text": "Very professional and great service ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2638 - Q2", "comment_text": "After the call to 111 an appointment was made within the hour for me at walk in centre ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2642 - Q1", "comment_text": "I was happy with everything ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2645 - Q3", "comment_text": "Very satisfied with all the responses, from initial call answer through to Assessment call and visit by ambulance service.I was not dissatisfied by any step.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2649 - Q2", "comment_text": "Prompt friendly service for a 94 yr old neighbour ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2653 - Q1", "comment_text": "In my experience I don\u2019t believe anything else could of been done for me. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2656 - Q3", "comment_text": "The paramedic who rang back was very knowledgeable and assisted me with making an appointment.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2660 - Q2", "comment_text": "I had a UTI and had been prescribed the statutory 3 day course , these had not worked and I know that UTI can escalate quickly as I've had been hospiy with them before....I needed a different antibiotics but it was a bank holiday , they told me I could get app next day but I didn't want to wait as I had a temp and wasn't feeling well ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2664 - Q1", "comment_text": "I was on holiday and not sure of the address I was staying when I rang as I wasnt at the address when I called. I'm not if I could have proceeded if I hadn't been able to provide the address", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2667 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2671 - Q2", "comment_text": "Having to go through the same questions a few times. When feeling ill or in pain this can be quite frustrating.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2675 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2678 - Q3", "comment_text": "They tried their best to help", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2682 - Q2", "comment_text": "Great service ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2686 - Q1", "comment_text": "More funding from government ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2689 - Q3", "comment_text": "Advice was good. Liked the fact that although I didn\u2019t get to see anyone at point of call was reassured that I could call back or go to urgent care with or without appointment but would have to wait. I was very happy with this.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2693 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2697 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2700 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2704 - Q2", "comment_text": "Very friendly, made me feel comfortable. Explained every step very clearly and professionally. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2708 - Q1", "comment_text": "No comment/complaint", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2711 - Q3", "comment_text": "I was told I would receive a call from a doctor within 1 hour. Then I got a call to say it would be hours and not. I waited 6 hours to speak to a doctor.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2715 - Q2", "comment_text": "Professional, efficient, helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2719 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2722 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2726 - Q2", "comment_text": "Good service.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2730 - Q1", "comment_text": "First time I have needed to ring 111 - no complaints.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2733 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2737 - Q2", "comment_text": "It  took 30 minutes to connect with poor advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2741 - Q1", "comment_text": "For me it was a most helpful experience.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2744 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2748 - Q2", "comment_text": "Not relevant. Own transport. 1/2 Blue sticker.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2752 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2755 - Q3", "comment_text": "Too much 'advice' and waiting.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2759 - Q2", "comment_text": "Sent from one side of city to other good job had use of car.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2763 - Q1", "comment_text": "More privacy - sitting in full view of customers shopping was embarrassing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2766 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2770 - Q2", "comment_text": "Went straight to why I was phoning no unwanted questions asked.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2774 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2777 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NHFT 70 - Q1", "comment_text": "For a start, you need to update the contact number on your webpage for the Community Podiatry service, as this is incorrect (you do get a recorded message of the correct number). When you ring the correct number, you are on hold for a couple of seconds then are told that, due to the high volume of callers, to ring back later and the call ends. You can't even wait in a queue to speak to someone.", "question_type": "could_improve"}, {"comment_id": "NHFT 70 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 09 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 15 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 15 - Q2", "comment_text": "I was spoken to with respect and treated respectively and helped me to the best they can.", "question_type": "what_good"}, {"comment_id": "NHFT 20 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 20 - Q2", "comment_text": "They made me aware of what I was getting and were supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 23 - Q1", "comment_text": "More activities on leave. ", "question_type": "could_improve"}, {"comment_id": "NHFT 23 - Q2", "comment_text": "Making me feel welcomed to the ward on admission. ", "question_type": "what_good"}, {"comment_id": "NHFT 31 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 31 - Q2", "comment_text": "Professionalism. ", "question_type": "what_good"}, {"comment_id": "NHFT 39 - Q1", "comment_text": "Not many carings at the moment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 39 - Q2", "comment_text": "A very good health care. ", "question_type": "what_good"}, {"comment_id": "NHFT 379 - Q1", "comment_text": "There's nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 379 - Q2", "comment_text": "I think the staff were very helpful and kind. I want to thank them so much for all their hard work, which is much appreciated.", "question_type": "what_good"}, {"comment_id": "NHFT 89 - Q1", "comment_text": "Nothing, doing everything you can.", "question_type": "could_improve"}, {"comment_id": "NHFT 97 - Q1", "comment_text": "Nothing better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 103 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 103 - Q2", "comment_text": "Made stay pleasant.\nStaff helpful. ", "question_type": "what_good"}, {"comment_id": "NHFT 383 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 112 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 120 - Q1", "comment_text": "The time was short. ", "question_type": "could_improve"}, {"comment_id": "NHFT 120 - Q2", "comment_text": "All staff were polite and conscientious and had time to spend with me and my family. ", "question_type": "what_good"}, {"comment_id": "NHFT 389 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 389 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 135 - Q1", "comment_text": "More inclusion in information about self, swifter answers. ", "question_type": "could_improve"}, {"comment_id": "NHFT 135 - Q2", "comment_text": "Good attitude form staff.", "question_type": "what_good"}, {"comment_id": "NHFT 143 - Q1", "comment_text": "Text message the appointment the day before in case I forget. ", "question_type": "could_improve"}, {"comment_id": "NHFT 143 - Q2", "comment_text": "Everything!", "question_type": "what_good"}, {"comment_id": "NHFT 150 - Q1", "comment_text": "Explain the real problems to one and not to discharge to quickly.  Still awaiting results for my CT scan & MRI scans.", "question_type": "could_improve"}, {"comment_id": "NHFT 150 - Q2", "comment_text": "I have seen a lot of different people and doctors, most were helpful and understanding. ", "question_type": "what_good"}, {"comment_id": "NHFT 158 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 158 - Q2", "comment_text": "Can't fault this place.\nMy daughter takes me into the garden - it is lovely.\nRe-hab - physio is good. ", "question_type": "what_good"}, {"comment_id": "NHFT 166 - Q1", "comment_text": "Activities not promoted enough as don't know what is available and when.", "question_type": "could_improve"}, {"comment_id": "NHFT 166 - Q2", "comment_text": "Overall care in very good - prompt friendly staff, not neglected, always smiling/happy, go the extra mile.\nFood is good. Activities OK. ", "question_type": "what_good"}, {"comment_id": "NHFT 174 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 182 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 182 - Q2", "comment_text": "So very caring. ", "question_type": "what_good"}, {"comment_id": "NHFT 190 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 190 - Q2", "comment_text": "The nurse treating at the podiatry clinic, warm, friendly, calm.", "question_type": "what_good"}, {"comment_id": "NHFT 195 - Q1", "comment_text": "Keep people informed that they ae still waiting on an appointment/assessment.\nQuicker time from referral time to assessment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 195 - Q2", "comment_text": "Provide someone who is able to sympathise and know how I feel.", "question_type": "what_good"}, {"comment_id": "NHFT 203 - Q1", "comment_text": "In current climate nothing could be done any better.", "question_type": "could_improve"}, {"comment_id": "NHFT 203 - Q2", "comment_text": "Listening and communication particularly appreciated. ", "question_type": "what_good"}, {"comment_id": "NHFT 211 - Q1", "comment_text": "Nothing, your xxxx amazing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 211 - Q2", "comment_text": "Just really nice in general.  Health nurse was so lovely. ", "question_type": "what_good"}, {"comment_id": "NHFT 219 - Q1", "comment_text": "Nothing, was very good. ", "question_type": "could_improve"}, {"comment_id": "NHFT 227 - Q1", "comment_text": "Absolutely nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 227 - Q2", "comment_text": "In my opinion form Start to finish every person I have spoken to or seen have been absolutely amazing.  I now have my mum back, after how poorly she was this is fantastic. ", "question_type": "what_good"}, {"comment_id": "NHFT 233 - Q1", "comment_text": "Nothing, all good.", "question_type": "could_improve"}, {"comment_id": "NHFT 233 - Q2", "comment_text": "Made me better.", "question_type": "what_good"}, {"comment_id": "NHFT 239 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 239 - Q2", "comment_text": "You were all lovely.", "question_type": "what_good"}, {"comment_id": "NHFT 247 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 247 - Q2", "comment_text": "Gave me injection.", "question_type": "what_good"}, {"comment_id": "NHFT 255 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 255 - Q2", "comment_text": "Everything. Very caring", "question_type": "what_good"}, {"comment_id": "NHFT 263 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 263 - Q2", "comment_text": "Very friendly, helpful and supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 269 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 269 - Q2", "comment_text": "You communicated really well and listened to what I was saying.", "question_type": "what_good"}, {"comment_id": "NHFT 275 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 275 - Q2", "comment_text": "Health Visitor was lovely. Very informative and made us feel comfortable.", "question_type": "what_good"}, {"comment_id": "NHFT 405 - Q1", "comment_text": "A need for a space to go and sit and have quiet time.", "question_type": "could_improve"}, {"comment_id": "NHFT 405 - Q2", "comment_text": "The ward was fine and there was plenty to do each day. The staff were very friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 413 - Q1", "comment_text": "The food could be improved, because my son seemed to live on sandwiches.", "question_type": "could_improve"}, {"comment_id": "NHFT 413 - Q2", "comment_text": "The doctors and staff were very good with my son, when he was there, and all of them treated him respect, because he was very Ill, and it was the first time he had to deal with on his own, because of covid.", "question_type": "what_good"}, {"comment_id": "NHFT 287 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 295 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 303 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 303 - Q2", "comment_text": "Everything was explained clearly & with care. ", "question_type": "what_good"}, {"comment_id": "NHFT 308 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 423 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 423 - Q2", "comment_text": "The nurses.", "question_type": "what_good"}, {"comment_id": "NHFT 312 - Q1", "comment_text": "Get the psychiatrist from Nottingham. ", "question_type": "could_improve"}, {"comment_id": "NHFT 320 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 320 - Q2", "comment_text": "Friendly, kind, listens well & cares. ", "question_type": "what_good"}, {"comment_id": "NHFT 328 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 328 - Q2", "comment_text": "All of it. ", "question_type": "what_good"}, {"comment_id": "NHFT 336 - Q1", "comment_text": "More trained staff and a better waiting list because its long to wait. And better mental health services, more support for prisoners with mental health.", "question_type": "could_improve"}, {"comment_id": "NHFT 336 - Q2", "comment_text": "A few times were I needed help staff was there to help me, which is good because things can get busy in here as there's a lot of people in small space.", "question_type": "what_good"}, {"comment_id": "NHFT 344 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 344 - Q2", "comment_text": "Listening to what I had to say.", "question_type": "what_good"}, {"comment_id": "NHFT 352 - Q1", "comment_text": "Just keep up the good work. ", "question_type": "could_improve"}, {"comment_id": "NHFT 352 - Q2", "comment_text": "The whole thing form start to finish & the people involved great team & support. ", "question_type": "what_good"}, {"comment_id": "NHFT 431 - Q1", "comment_text": "Coffee/Tea and Biscuits (when Covid allows) would be nice!", "question_type": "could_improve"}, {"comment_id": "NHFT 439 - Q1", "comment_text": "Nothing. They are great.", "question_type": "could_improve"}, {"comment_id": "NHFT 439 - Q2", "comment_text": "The activities on the ward, and the activities coordinator was always very helpful, and tried her best to do what you wanted to do. Nothing was ever to much trouble for her to do, she helped me as I couldn't cut my own toe nails, she cut them for me and also soaked my feet for me it was so relaxing. She also helped me sort out a repair at my house, with the council, as I was not able to do it myself. All the staff are helpful and friendly and work hard. The ward manager always has time for you her door is always open.", "question_type": "what_good"}, {"comment_id": "NHFT 361 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 361 - Q2", "comment_text": "Really helpful and friendly - made the two of us feel comfortable and reassured.", "question_type": "what_good"}, {"comment_id": "NHFT 450 - Q1", "comment_text": "There needs to be more fresh fruit, other than at dinner time as a pudding. Maybe something different to a fruit pot at lunch.", "question_type": "could_improve"}, {"comment_id": "NHFT 450 - Q2", "comment_text": "The staff was good to me. Food was very good. I enjoyed doing the tai chi session.", "question_type": "what_good"}, {"comment_id": "NHFT 368 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 368 - Q2", "comment_text": "Very friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 373 - Q1", "comment_text": "Nothing, thank you.", "question_type": "could_improve"}, {"comment_id": "NHFT 373 - Q2", "comment_text": "She explained everything for me which is good.", "question_type": "what_good"}, {"comment_id": "NHFT 750 - Q1", "comment_text": "My wife has dementia, and I told the interviewer [Name Redacted] that she was having a bad day (which I don't think is unusual for someone with dementia). So because of that, [Name Redacted] said that she would not carry on with the assessment, and did not bother asking questions regarding the envelope that was sent with drawings etc that was to be opened on the day of the interview, and informed us that there would be no more contact and asked if we could be contacted by someone from an Alzheimer's group which we agreed to, this was on [Date Redacted] and we have not been contacted by anyone to this day [Date Redacted]. [Name Redacted] also indicated that she would report to our GP suggesting that a mild anti-depressant could be prescribed for my wife. We have received a copy of the report sent to our GP and there is no mention of an anti-depressant being suggested. Very poor service in my opinion.", "question_type": "could_improve"}, {"comment_id": "NHFT 750 - Q2", "comment_text": "The attitude of the caller.", "question_type": "what_good"}, {"comment_id": "NHFT 466 - Q1", "comment_text": "Make sure you follow up on things that are promised to you, a lot of the stuff talked about does not materialise and often left without reason i.e. missed appointments. ", "question_type": "could_improve"}, {"comment_id": "NHFT 466 - Q2", "comment_text": "The staff are friendly and helpful. ", "question_type": "what_good"}, {"comment_id": "NHFT 474 - Q1", "comment_text": "Nothing! Outstanding work. ", "question_type": "could_improve"}, {"comment_id": "NHFT 474 - Q2", "comment_text": "Excellent work from HMP Leicester, always go above and beyond I honestly couldn't ask for anymore from the nurses at this establishment.  Thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 482 - Q1", "comment_text": "The ladies. ", "question_type": "could_improve"}, {"comment_id": "NHFT 482 - Q2", "comment_text": "Nothing, very long. ", "question_type": "what_good"}, {"comment_id": "NHFT 488 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 488 - Q2", "comment_text": "The way the nurses treat and care are very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 754 - Q1", "comment_text": "Literally everything. Basic listening, empathy of any kind, doing what you say you will, not being rude and dismissive.", "question_type": "could_improve"}, {"comment_id": "NHFT 754 - Q2", "comment_text": "Pretty much nothing. The whole experience has left me far worse than before, and completely unsupported.", "question_type": "what_good"}, {"comment_id": "NHFT 499 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 507 - Q1", "comment_text": "Get to see dentist quick if can. ", "question_type": "could_improve"}, {"comment_id": "NHFT 507 - Q2", "comment_text": "Got to see the health care quit quick. ", "question_type": "what_good"}, {"comment_id": "NHFT 515 - Q1", "comment_text": "More staff to come out of room more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 515 - Q2", "comment_text": "Coming out of my room. ", "question_type": "what_good"}, {"comment_id": "NHFT 523 - Q1", "comment_text": "Move staff", "question_type": "could_improve"}, {"comment_id": "NHFT 523 - Q2", "comment_text": "Therapy people. ", "question_type": "what_good"}, {"comment_id": "NHFT 531 - Q1", "comment_text": "I don't think anything need to improve.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 533 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 533 - Q2", "comment_text": "Started training, Coffee Bar, Bingo & self catering. ", "question_type": "what_good"}, {"comment_id": "NHFT 541 - Q1", "comment_text": "Trips with OT dept. ", "question_type": "could_improve"}, {"comment_id": "NHFT 541 - Q2", "comment_text": "Football. ", "question_type": "what_good"}, {"comment_id": "NHFT 549 - Q1", "comment_text": "Food could be better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 549 - Q2", "comment_text": "Care was good. ", "question_type": "what_good"}, {"comment_id": "NHFT 557 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 557 - Q2", "comment_text": "Coffee bar in COVID.\nTrips to Mapperley.", "question_type": "what_good"}, {"comment_id": "NHFT 765 - Q1", "comment_text": "Not being able to watch what I want to, on the tv, as it was a communal tv.", "question_type": "could_improve"}, {"comment_id": "NHFT 765 - Q2", "comment_text": "All the staff were friendly and helpful, and considerate, especially with the problems I had with another patient. It was sorted straight away, and my bed covers were changed as the other patient had swapped them. Staff was polite when they asked to do anything for them.  Food was good, and the tai chi was ok. Hope I don't have to return to the ward.", "question_type": "what_good"}, {"comment_id": "NHFT 567 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 567 - Q2", "comment_text": "I was always listened too.  The staff are all lovely and very welcoming. ", "question_type": "what_good"}, {"comment_id": "NHFT 575 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 575 - Q2", "comment_text": "Exceptional, the ladies made me feel wanted and lifted my mood. ", "question_type": "what_good"}, {"comment_id": "NHFT 770 - Q1", "comment_text": "The only problem I have, was there was a shortage of staff, but it's not the staffs fault. Is due to staff not turning up or not being sent. More staff needed.", "question_type": "could_improve"}, {"comment_id": "NHFT 770 - Q2", "comment_text": "It has been a real pleasure, the time I have sent on the ward. The food, my standards, was very good. The staff was courteous and friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 585 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 585 - Q2", "comment_text": "it's xxxx", "question_type": "what_good"}, {"comment_id": "NHFT 593 - Q1", "comment_text": "If all worker are like XXX XXX (that will be all right) ", "question_type": "could_improve"}, {"comment_id": "NHFT 777 - Q1", "comment_text": "How staff treat patients. Staff acting as if they are more worthy or higher than patents. Knowing triggers. Listening to us as young people. Stop belittling our issues.", "question_type": "could_improve"}, {"comment_id": "NHFT 777 - Q2", "comment_text": "Some staff genuinely did care, and take time out of there day to help.", "question_type": "what_good"}, {"comment_id": "NHFT 606 - Q1", "comment_text": "You couldn't do better than you did. ", "question_type": "could_improve"}, {"comment_id": "NHFT 606 - Q2", "comment_text": "Everything was good. ", "question_type": "what_good"}, {"comment_id": "NHFT 614 - Q1", "comment_text": "GP staff working with this service closer. ", "question_type": "could_improve"}, {"comment_id": "NHFT 614 - Q2", "comment_text": "Treated me with respect.  Caring and understanding. ", "question_type": "what_good"}, {"comment_id": "NHFT 622 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 622 - Q2", "comment_text": "Support, Information provided & Listening.", "question_type": "what_good"}, {"comment_id": "NHFT 630 - Q1", "comment_text": "More things to do on a day to day basis and for longer. More staff around & less restriction because they affect me greatly.  Nicer staff, staff reminded no to be nasty to patients and not feel intimidated. ", "question_type": "could_improve"}, {"comment_id": "NHFT 630 - Q2", "comment_text": "Nothing apart form the activities, their is a fair amount ot do but the need improving as to how long you can do them for and what you can do in the activities. ", "question_type": "what_good"}, {"comment_id": "NHFT 779 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 643 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 651 - Q1", "comment_text": "Nothing at all. ", "question_type": "could_improve"}, {"comment_id": "NHFT 651 - Q2", "comment_text": "A lot of information given, great service.  Exceptional ladies. ", "question_type": "what_good"}, {"comment_id": "NHFT 659 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 667 - Q1", "comment_text": "It would have been useful to know who was scheduled each day in advance, as I could have managed mum's expectations better but I appreciate this is difficult when you're providing emergency cover.  It it's at all possible though I think that would help others. ", "question_type": "could_improve"}, {"comment_id": "NHFT 787 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 787 - Q2", "comment_text": "Everything was explained thoroughly about my condition. I was referred on to pain management, as I wanted.", "question_type": "what_good"}, {"comment_id": "NHFT 792 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 792 - Q2", "comment_text": "The ward are great at listening to you if you have a problem with a family member, while they are on the ward. They try to help as much as they can.", "question_type": "what_good"}, {"comment_id": "NHFT 800 - Q1", "comment_text": "Give education to nurses, on how to support patients correctly.", "question_type": "could_improve"}, {"comment_id": "NHFT 677 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 677 - Q2", "comment_text": "Good interactive session to assess 2 yr old development", "question_type": "what_good"}, {"comment_id": "NHFT 685 - Q1", "comment_text": "Lack of staffing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 685 - Q2", "comment_text": "Polite, keep you informed n my care.  Try and to keep me busy. Staff treat us fairly. ", "question_type": "what_good"}, {"comment_id": "NHFT 693 - Q1", "comment_text": "Relax the shielding restrictions, no bubbles, get back to normality (regarding coronavirus) ", "question_type": "could_improve"}, {"comment_id": "NHFT 693 - Q2", "comment_text": "The psychology service has ben under strain but they have still delivered a very high standard of care and support here a the men's Personality Disorder core stream - bravo!.", "question_type": "what_good"}, {"comment_id": "NHFT 701 - Q1", "comment_text": "Listen to us, be kinder to us. ", "question_type": "could_improve"}, {"comment_id": "NHFT 701 - Q2", "comment_text": "Keeping me safe. ", "question_type": "what_good"}, {"comment_id": "NHFT 709 - Q1", "comment_text": "Not sure. ", "question_type": "could_improve"}, {"comment_id": "NHFT 709 - Q2", "comment_text": "Helped my mental state to progress.\nDBT\nRODBT.", "question_type": "what_good"}, {"comment_id": "NHFT 717 - Q1", "comment_text": "Stop selling fizzy pop & hot chocolate treats cups and do something structure in DRC, it's nice for a treat x1 week.  Have access to contact lenses.\nQuicker pathway out of Rampton. ", "question_type": "could_improve"}, {"comment_id": "NHFT 717 - Q2", "comment_text": "DRC gym sessions.  Sapphire gardens.  Main horticulture. Hairdressing. Using bicycles on compound. Westfields. Health care system.  Pool. Arts & crafts. Board games. ", "question_type": "what_good"}, {"comment_id": "NHFT 725 - Q1", "comment_text": "When they pick on me.\nNo staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 725 - Q2", "comment_text": "They help a lot, very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 733 - Q1", "comment_text": "Short staff, lack of communication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 733 - Q2", "comment_text": "Supportive.  Offer activities on and off ward when they can.  Even when down like to have a laugh. ", "question_type": "what_good"}, {"comment_id": "NHFT 739 - Q1", "comment_text": "Nothing, happy with service I got. ", "question_type": "could_improve"}, {"comment_id": "NHFT 747 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 808 - Q1", "comment_text": "I can't think of anything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 808 - Q2", "comment_text": "Some nurses where very interactive, some not so good. ", "question_type": "what_good"}, {"comment_id": "NHFT 816 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 816 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 824 - Q1", "comment_text": "Cup of tea would be nice!", "question_type": "could_improve"}, {"comment_id": "NHFT 824 - Q2", "comment_text": "The whole experience & service.", "question_type": "what_good"}, {"comment_id": "NHFT 832 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 832 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 930 - Q1", "comment_text": "Communicating when things are happening (eg when ward rounds have been scheduled for). These were communicated to my community team but not me. There were issues with staffing levels when I was on the ward, this impacted leave but also care in terms of people being familiar with patients/their care plans/the ward (or in the case of bank and agency staff often not being familiar with people and their care plans), and whether or not people were available for 1:1s, etc. When leave was denied, explaining why this was the case. Finding time to go through care plans with patients. A lot of the information that the psychiatrist initially had about me was several years out of date (eg who has CCo, etc). Sticking to the ward timetable (activities and community meetings etc didn\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2t often happen as planned, although often other activities happened). Helping people who are quieter in their distress, as well as those who\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2s distress is perhaps more outwardly apparent.", "question_type": "could_improve"}, {"comment_id": "NHFT 930 - Q2", "comment_text": "Liasing with community team. Activities when they happened.", "question_type": "what_good"}, {"comment_id": "NHFT 842 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 842 - Q2", "comment_text": "The staff were amazing, kind, well looked after & good communication.  Couldn't have done anything more for  me.  Outstanding service, a credit to the NHS service.", "question_type": "what_good"}, {"comment_id": "NHFT 850 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 850 - Q2", "comment_text": "Treatment", "question_type": "what_good"}, {"comment_id": "NHFT 858 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 864 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 864 - Q2", "comment_text": "Very friendly service and understanding that a 2 year old did not want to be measured.", "question_type": "what_good"}, {"comment_id": "NHFT 867 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 867 - Q2", "comment_text": "Advise and solutions very helpful", "question_type": "what_good"}, {"comment_id": "NHFT 870 - Q1", "comment_text": "Not a great deal. ", "question_type": "could_improve"}, {"comment_id": "NHFT 870 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 878 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 886 - Q1", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 886 - Q2", "comment_text": "The staff were brilliant at being supportive and kind during the procedure. ", "question_type": "what_good"}, {"comment_id": "NHFT 894 - Q1", "comment_text": "Allow friends/family in the room. ", "question_type": "could_improve"}, {"comment_id": "NHFT 894 - Q2", "comment_text": "How quickly I was seen.", "question_type": "what_good"}, {"comment_id": "NHFT 902 - Q1", "comment_text": "Lack of contact by council.  Failure to provide support or even do an assessment, leaving my care to my parents who are getting older. ", "question_type": "could_improve"}, {"comment_id": "NHFT 902 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 910 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 910 - Q2", "comment_text": "He listened, took note on what was said. Always asks first.  Very caring and compassionate, calm voice when talking.  Has a laugh which is VERY important, feels at ease. ", "question_type": "what_good"}, {"comment_id": "NHFT 918 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 947 - Q1", "comment_text": "Nothing. They were lovely.", "question_type": "could_improve"}, {"comment_id": "NHFT 947 - Q2", "comment_text": "The staff were very nice and helpful with me on my stay.", "question_type": "what_good"}, {"comment_id": "NHFT 955 - Q1", "comment_text": "I never felt listened to by my nurse. She just spoke at me and didn't listen to what I needed or wanted. I wouldn't use this service again. Don't feel like it helped me at all. Feel like my GP listens more and gives more support in a 10 minute appointment than this team ever did over several weeks.", "question_type": "could_improve"}, {"comment_id": "NHFT 955 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 957 - Q1", "comment_text": "Medications changed to oral rather than injections. ", "question_type": "could_improve"}, {"comment_id": "NHFT 957 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 965 - Q1", "comment_text": "Internet facilities on the ward for education purposes. ", "question_type": "could_improve"}, {"comment_id": "NHFT 965 - Q2", "comment_text": "Interaction with staff.\nOverall well-being.\nFeel a sense of community. ", "question_type": "what_good"}, {"comment_id": "NHFT 973 - Q1", "comment_text": "I cannot see any way you could do better.", "question_type": "could_improve"}, {"comment_id": "NHFT 973 - Q2", "comment_text": "You were very kind and considerate about everything. There were no bad or difficult things you did OK.  All you continued to be very thoughtful at all times. ", "question_type": "what_good"}, {"comment_id": "NHFT 981 - Q1", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 1016 - Q1", "comment_text": "The food was very bad.", "question_type": "could_improve"}, {"comment_id": "NHFT 1016 - Q2", "comment_text": "The was good but the activities that were on, I didn't like. The staff were very helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 985 - Q2", "comment_text": "variation in tasks", "question_type": "what_good"}, {"comment_id": "NHFT 1029 - Q1", "comment_text": "CPNs should organise their diaries and time better. Mine is so unorganized and a whirlwind of confusion. Appointments are frequently changed or cancelled. Phone calls are often late or don't happen at all even when pre-arranged.", "question_type": "could_improve"}, {"comment_id": "NHFT 1029 - Q2", "comment_text": "The hope centre is located near the tram stop, so I could get to it easily. Friendly reception staff.", "question_type": "what_good"}, {"comment_id": "NHFT 987 - Q1", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NHFT 987 - Q2", "comment_text": "fantastic service. Everything such a lovely visit and lovely lady (can't remember her name)", "question_type": "what_good"}, {"comment_id": "NHFT 995 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 995 - Q2", "comment_text": "really friendly and kind and supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 1002 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1002 - Q2", "comment_text": "Friendly", "question_type": "what_good"}, {"comment_id": "NHFT 1043 - Q1", "comment_text": "I've rang the crisis team on several occasions, when I was feeling very distressed and couldn't cope. The people who answered the phone were very nice and listened, and each time told me they would get someone to call me back. Which never happened. I feel let down and would be reluctant to call again, as don't see the point of calling for help and support if it can't be provided. Where else are people supposed to go for help in the night, if the crisis team can't be bothered.", "question_type": "could_improve"}, {"comment_id": "NHFT 1043 - Q2", "comment_text": "...The people who answered the phone were very nice and listened...", "question_type": "what_good"}, {"comment_id": "NHFT 1210 - Q1", "comment_text": "My partner's nurse has been awful, and not supportive to either of us. We have had more support with the duty workers, when we have called to speak to them. Although not all of them have been great. Sometimes we just feel like we are going through a tick box exercise, so they can evidence contact, but if the contact doesn't help, then the whole experience is pointless.", "question_type": "could_improve"}, {"comment_id": "NHFT 1210 - Q2", "comment_text": "I felt more listened to by the reception staff, than the so called professionals.", "question_type": "what_good"}, {"comment_id": "NHFT 1050 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1050 - Q2", "comment_text": "Healed my leg ulcer, helped me get antibiotics. Nothing was too much trouble.", "question_type": "what_good"}, {"comment_id": "NHFT 1216 - Q1", "comment_text": "I am really disappointed with the way I was treated from the junior doctor at the perinatal ward. I was referred to by someone from PTS, and was misled into thinking it was further therapy for my post-natal depression. On [Date Redacted] I had an initial assessment with a junior doctor, which I had waited 2 months for. She asked me questions about my life and I told her a lot, believing that it was therapy. I spoke for an hour, and during the session I was made to feel like I didn't have post natal depression. I was told by this doctor that all the events in my life was just making me feel sad. I was and I am still, having suicidal thoughts every single day and my mood has changed drastically since giving birth. I have never felt so low in my entire life, but for some reason this was downplayed by the junior doctor, and I felt belittled. At the end of the session she asked me if I was willing to take medication, and I said no. She then told me that she can't help me because all they do there is medicate people, and that they don't do therapy. I don't understand why she made me pour my heart out for an hour, and talk about my life, if at the end of the day she just wanted me to take her drugs. I was deeply upset and disappointed with this service. It was a massive waste of my time and energy and I went home in tears feeling 100 times worse than when I got there. Please can you educate your junior doctors on what post natal depression is, and how hormonal imbalance can really affect your mood, in which some women can have depression, some can even have psychosis and commit suicide. It is serious and not something that should be downplayed. I was told that I would be referred back to pts, but I still have not heard anything from anyone. I feel let down, disappointed and even more depressed as a result.", "question_type": "could_improve"}, {"comment_id": "NHFT 1216 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1220 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1220 - Q2", "comment_text": "The ward was brilliantly run by the ward manager. She is always at hand to talk to you, as well as the nursing staff, felt very safe.", "question_type": "what_good"}, {"comment_id": "NHFT 1063 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1063 - Q2", "comment_text": "friendly, supportive", "question_type": "what_good"}, {"comment_id": "NHFT 1225 - Q1", "comment_text": "I came out of the Hope Centre following an appointment on [Time and date redacted] and saw one of the workers (male, tall, very curly hair, scruffy), walk towards the centre smoking and just threw his cigarette on the floor. It doesn't give a good impression.", "question_type": "could_improve"}, {"comment_id": "NHFT 1225 - Q2", "comment_text": "My overall experience was positive, with lovely staff. My CPN was really supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 1075 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1075 - Q2", "comment_text": "Everything was done in depth and everything has been explained well.", "question_type": "what_good"}, {"comment_id": "NHFT 1082 - Q1", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NHFT 1082 - Q2", "comment_text": "The support I got with my mental health and really good at listening and helping me understand. ", "question_type": "what_good"}, {"comment_id": "NHFT 1090 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1090 - Q2", "comment_text": "Everything about my care was excellent. ", "question_type": "what_good"}, {"comment_id": "NHFT 1098 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1098 - Q2", "comment_text": "Working through relationships.\nListen to you and explain to me.\nGood listener.\nVery good and very helpful.\nMy plan of care. Was talking to me and listens, good friend. ", "question_type": "what_good"}, {"comment_id": "NHFT 1106 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1106 - Q2", "comment_text": "Helped me continue breastfeeding even though I had problems. Look at different ways to increase milk production. Follow up appointment offered. Friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 1114 - Q1", "comment_text": "We need more staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1114 - Q2", "comment_text": "To feel supported and listened to.\nto be treated with dignity and respect. ", "question_type": "what_good"}, {"comment_id": "NHFT 1122 - Q1", "comment_text": "More staff, more visitors & more activities at weekend. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1122 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1126 - Q1", "comment_text": "Work with patients who do not want to take medication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1126 - Q2", "comment_text": "Bringing a healthy routine to my life. ", "question_type": "what_good"}, {"comment_id": "NHFT 1134 - Q1", "comment_text": "Involve more in care. Listening what we are saying. Understanding people's feelings.  Restrictive practice is terrible.  Seclusion policy needs looking into in the NHS services, too harsh.  Need fresh air & contact with family. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1134 - Q2", "comment_text": "My last 2 named nurses were good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1692 - Q1", "comment_text": "Nothing. Keep doing what you're doing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1700 - Q1", "comment_text": "In my case, all was done to the best practise.", "question_type": "could_improve"}, {"comment_id": "NHFT 1144 - Q1", "comment_text": "Really not sure. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1144 - Q2", "comment_text": "Excellent, all of it. ", "question_type": "what_good"}, {"comment_id": "NHFT 1152 - Q1", "comment_text": "Need more help, people leaving is no excuse to leave us out in the cold saying just go to these coffee mornings.", "question_type": "could_improve"}, {"comment_id": "NHFT 1152 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1160 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1160 - Q2", "comment_text": "Good, individual care. Lovely, caring staff.\nEverything explained step by step. Many opportunities to ask questions. Nothing rushed.\nGood follow up care. ", "question_type": "what_good"}, {"comment_id": "NHFT 1168 - Q1", "comment_text": "Not sure. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1168 - Q2", "comment_text": "Craft, relaxation. ", "question_type": "what_good"}, {"comment_id": "NHFT 1175 - Q1", "comment_text": "Negligence, intolerance, deception and borderline discrimination.  I have been ignored, forgotten, lied to and left to perform my own treatments in order to address my condition.  I have had to seek out my own advice both medical and legal, in order to help myself.  Staff have been limited in support and often unwilling to help me. I no longer trust or believe in Nottinghamshire NHS trust, but I can\u00e2\u20ac\u2122t transfer to another trust/service.\n\nImprove staff awareness, training, and support for transgender healthcare.\nConsult with gender identity clinics to provide treatment, information, and advice.\nAddress staff intolerant & discrimination.\nStaff to seek advice on healthcare issues, their unaware of.\nSupport transgender patients regards for treatment access UIA GP\u00e2\u20ac\u2122s.\nStop refusing medical treatment based solely on legal fears.\n", "question_type": "could_improve"}, {"comment_id": "NHFT 1175 - Q2", "comment_text": "NO. ", "question_type": "what_good"}, {"comment_id": "NHFT 1180 - Q1", "comment_text": "More food choices, the same two menu's for a long time now. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1180 - Q2", "comment_text": "The staff, all of them, they are very kind. ", "question_type": "what_good"}, {"comment_id": "NHFT 1188 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1188 - Q2", "comment_text": "Got the advice I desperately needed. ", "question_type": "what_good"}, {"comment_id": "NHFT 1196 - Q1", "comment_text": "No comments - very happy", "question_type": "could_improve"}, {"comment_id": "NHFT 1196 - Q2", "comment_text": "Lovely review", "question_type": "what_good"}, {"comment_id": "NHFT 1710 - Q1", "comment_text": "Referred by GP. Suffered breakdown 14 months before having terrible suicidal thoughts for months, not controlled or treated well by GP. Saw the nurse at Heather close. Explained how I felt. Advised me to go on a walk, and when I said \"what do I do if I feel I can't keep myself safe\" said \"just keep busy\". I saw a specialist prescriber there at the same time. Asked him to review and change my medication, as clearly making me unwell. Expected a service. Was referred back to my GP. A week later I was no better and felt so unwell with dark thoughts, I rang the crisis team at Millbrook outpatients, who saw me the next day, stopped my medication. Started me on a suitable medicine. Within three months I'm back at work, working as a nurse. What was the point of having a prescriber at Heather close if he was not willing to help me, like the crisis team ended up having to do.  Local mentality team is a waste of time and money, and needs looking at why that happened. I have a young family and wonder how many others get turned away. Very scary.", "question_type": "could_improve"}, {"comment_id": "NHFT 1710 - Q2", "comment_text": "The crisis team saved my life.", "question_type": "what_good"}, {"comment_id": "NHFT 1834 - Q1", "comment_text": "Extra money in personal benefits to help and encourage our mental wellbeing, to give us hope and do things we cannot afford to do on such low personal benefits, to help us believe we want to live and can afford things.", "question_type": "could_improve"}, {"comment_id": "NHFT 1834 - Q2", "comment_text": "I have no will to live - my life is pointless so they must be angels as they seem to be keeping me alive.#### ", "question_type": "what_good"}, {"comment_id": "NHFT 1842 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1842 - Q2", "comment_text": "Sorry, filled this form in wrong. Not having any care.", "question_type": "what_good"}, {"comment_id": "NHFT 1850 - Q1", "comment_text": "Services and information and support around mental health conditions and spirituality.", "question_type": "could_improve"}, {"comment_id": "NHFT 1850 - Q2", "comment_text": "I found the nursing staff generally to be caring, helpful and respectful", "question_type": "what_good"}, {"comment_id": "NHFT 1858 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1858 - Q2", "comment_text": "The mental health doctor is excellent.\n", "question_type": "what_good"}, {"comment_id": "NHFT 1866 - Q1", "comment_text": "Should have visited my new nurse today but unfortunately been changed to telephone call have decided to change my appointment so I can go face to face at the office.", "question_type": "could_improve"}, {"comment_id": "NHFT 1866 - Q2", "comment_text": "My first nurse was very kind and caring.  Unfortunately has been changed to Newark.", "question_type": "what_good"}, {"comment_id": "NHFT 1874 - Q1", "comment_text": "Cover 2 [word unreadable] wait was too long.  The counselling I have had has been inconsistent, messy, unclear and confusing.  I have suffered with poor mental health for 7 years and still I am fighting alone.  Waiting time.  Employ more psychologists because 99% seem to be private - poorer people tend to suffer with mental health more, so how can we pay?  Free services aren't shared or spoken about.  The mental health service is a joke, only helps if you have money and can pay.  My GP (Gillbrook) knows nothing about the mental health service - I have BPD and they told me nothing.  I had to beg!  They never check up on me, I have to chase them.", "question_type": "could_improve"}, {"comment_id": "NHFT 1874 - Q2", "comment_text": "No.", "question_type": "what_good"}, {"comment_id": "NHFT 1882 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1882 - Q2", "comment_text": "Was always happy how helpful.  My doctor was very friendly and very considerate towards me.", "question_type": "what_good"}, {"comment_id": "NHFT 1890 - Q1", "comment_text": "Waiting times far too long, far too many contacts to understand.  Not carrying out referrals having to wait 3 months for appointments is bad.\nI am so worried that the MH services cannot cope with the amount of people in this country.  There is no consistency no one checks or cares.", "question_type": "could_improve"}, {"comment_id": "NHFT 1890 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1898 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1898 - Q2", "comment_text": "Memory getting worse.", "question_type": "what_good"}, {"comment_id": "NHFT 1906 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1906 - Q2", "comment_text": "Nothing to add all is well.", "question_type": "what_good"}, {"comment_id": "NHFT 1914 - Q1", "comment_text": "Contact between crisis and GPs - seems there is a lack of connection, and if you are no longer seriously ill, there is no support/continued support.  More quick and easily accessibly talking therapies are needed.  Personally, I think I could do with a psychiatrist from domestic and childhood abuse but it has never been offered.", "question_type": "could_improve"}, {"comment_id": "NHFT 1914 - Q2", "comment_text": "The crisis team have been amazing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1922 - Q1", "comment_text": "Appointment system a little chaotic and communication between workers in same team could be improved, including them being unaware of when each other are taking leave and communicating that to me in advance.  It's a shame these can't be accessed directly through GP, after first psychiatrist assessment.  Apart from her referral to get the service I found her very unhelpful and surprisingly not good at listening leading to many inaccuracies in [word unreadable].", "question_type": "could_improve"}, {"comment_id": "NHFT 1922 - Q2", "comment_text": "Impressed by the availability of time that has been allocated to me. Good service from community therapists.", "question_type": "what_good"}, {"comment_id": "NHFT 1930 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1930 - Q2", "comment_text": "Excellent, care with a lots support. Promoting a relaxing environment and listening to descriptions of how many illness has been.  Always seems to be 100% effort on my appointments, helping me grow stronger mentally.", "question_type": "what_good"}, {"comment_id": "NHFT 1938 - Q1", "comment_text": "Few relations write a [word unreadable], none write individual.  I get the feeling that still as it overshadow by absolute of fear. Was a individual taken experience a [word unreadable] as sexual assault, I believe that more support needs to believe the stigma.", "question_type": "could_improve"}, {"comment_id": "NHFT 1938 - Q2", "comment_text": "The services in Nottingham, keep up very quickly my notes including accommodation this change and give me too appropriately to started to engage. ", "question_type": "what_good"}, {"comment_id": "NHFT 1946 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1946 - Q2", "comment_text": "Very good.", "question_type": "what_good"}, {"comment_id": "NHFT 1954 - Q1", "comment_text": "The 'machine gun' questions at the start of entry into the service were literally traumatic.  Asking blunt, rapid fire questions relating to past trauma with zero aftercare available.\nGood luck, Mental Health Services.  I hope the Mental Health Services get more similar to the care level of physical conditions.  More budget and recognising that the criminals are probably folks who deny they have the mental health problems (this part needs [word unreadable] explanation but [word unreadable].", "question_type": "could_improve"}, {"comment_id": "NHFT 1954 - Q2", "comment_text": "They're taking things methodically in my diagnosis - which is likely to be multi faceted and have, after some time given more time for me to work with them on the diagnosis. ", "question_type": "what_good"}, {"comment_id": "NHFT 1962 - Q1", "comment_text": "Communication with patient and GP services could be better some people could speak a bit nicer.\nThere was always someone wanting to help but because of poor treatment and lack of communication that has had a major impact. I have had the local [word unreadable] involved but got told nothing about neglect and poor treatment to me the patient.", "question_type": "could_improve"}, {"comment_id": "NHFT 1962 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1970 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1978 - Q1", "comment_text": "Yes, the treatment I have received has been poor.", "question_type": "could_improve"}, {"comment_id": "NHFT 1978 - Q2", "comment_text": "No.", "question_type": "what_good"}, {"comment_id": "NHFT 1986 - Q1", "comment_text": "Everything.  Listen to the patient.  Communicate with the patient.  Old or deaf does not mean daft.", "question_type": "could_improve"}, {"comment_id": "NHFT 1986 - Q2", "comment_text": "Care - what care?  Absolutely nothing.  Would drive you to suicide or madness.", "question_type": "what_good"}, {"comment_id": "NHFT 1994 - Q1", "comment_text": "Speed of seeing a health professional after moving house to a new area as it is a time when I am most vulnerable.", "question_type": "could_improve"}, {"comment_id": "NHFT 1994 - Q2", "comment_text": "Having my psychiatrist ask me about my condition and including my previous psychiatrist in our 1st meeting.", "question_type": "what_good"}, {"comment_id": "NHFT 2002 - Q1", "comment_text": "I feel the person/nurse should take into account the persons views that lives with the person.  My husband has passed his memory test I don't know how. At home he is very forgetful and gets restless and anxious.", "question_type": "could_improve"}, {"comment_id": "NHFT 2002 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1718 - Q1", "comment_text": "Do not tell autistic patients, who also have demand avoidance, that their experiences in life are shared by 'most people'. While everyone may face the same/similar situations in life, this does not take into account autistic people's perceptions of themselves, their lives and the wider world. This particularly toxic combination makes everyday life much more stressful, demanding and tiring for those on the autistic spectrum. Therefore it is no comfort to be told 'it's the same for everyone' (it's not) and have it implied that you're being given this advice as some sort of reality check put kindly. Yes, we're aware everyone has stresses in life. Those same situations and stresses for someone on the autistic spectrum can be magnified many times, making the seemingly banal but irritating, intolerable or unbearable.", "question_type": "could_improve"}, {"comment_id": "NHFT 1718 - Q2", "comment_text": "Unhurried, unpressured, kind, caring,", "question_type": "what_good"}, {"comment_id": "NHFT 1726 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1726 - Q2", "comment_text": "Attention to the patient, great listeners, great advice, very understanding.", "question_type": "what_good"}, {"comment_id": "NHFT 1240 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1248 - Q2", "comment_text": "Listening to our needs and problems and taking them seriously and giving us help we need. ", "question_type": "what_good"}, {"comment_id": "NHFT 1256 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1256 - Q2", "comment_text": "The service. ", "question_type": "what_good"}, {"comment_id": "NHFT 1730 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1730 - Q2", "comment_text": "They guided me through a tough patch.", "question_type": "what_good"}, {"comment_id": "NHFT 1268 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1268 - Q2", "comment_text": "Tried to understand, I'm ex-British army/RAF.  The time got seen and the help that was given.  What the type of help that I would be given. Being involved at every stage.  Listened too. ", "question_type": "what_good"}, {"comment_id": "NHFT 1275 - Q1", "comment_text": "Not very well signposted", "question_type": "could_improve"}, {"comment_id": "NHFT 1275 - Q2", "comment_text": "staff friendly and welcoming. Made to feel at ease.", "question_type": "what_good"}, {"comment_id": "NHFT 1283 - Q1", "comment_text": "Keep doing a great job", "question_type": "could_improve"}, {"comment_id": "NHFT 1287 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1287 - Q2", "comment_text": "Detailed advice and high level of care and attention to us paid, very good!!\nVery understanding. very on point!", "question_type": "what_good"}, {"comment_id": "NHFT 1295 - Q1", "comment_text": "More appointments.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 1295 - Q2", "comment_text": "The consistency of the appointment, same time and day each week.  My therapist was very understanding.  I felt like I could speak to him.  Very knowledgeable about OCD which is key.  The reception was helpful. I'm very grateful for receiving this therapy, so just thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 1303 - Q1", "comment_text": "Don't know. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1303 - Q2", "comment_text": "Good service. Clear information. ", "question_type": "what_good"}, {"comment_id": "NHFT 1311 - Q1", "comment_text": "More mental health staff.  Took me 10 months to get an appointment and talk with correct person, then I have only got to see them twice..... crazy now one person in trying to care for so many. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1311 - Q2", "comment_text": "When I first arrived I came from hospital, the treatment and after care I got was brilliant and caring, for which I would like to say thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 1319 - Q1", "comment_text": "The ongoing battle that you have to have, with the mental health side of things, are sole destroying.  Nothing is easy or straight-forward and so time consuming, almost as if your made out to be lying all of the time, as if you not suffering enough already!!!", "question_type": "could_improve"}, {"comment_id": "NHFT 1319 - Q2", "comment_text": "My initial treatment was good, at reception I got to see the doctor, tested for my drug addiction and given the necessary medication and an ongoing prescription for this.  The service was quick and very much needed, so this was a great relief for me. ", "question_type": "what_good"}, {"comment_id": "NHFT 1740 - Q1", "comment_text": "Listen to patients. Get more staff. Bring waiting times down, Involve patients and carers in decision making. Stop prematurely discharging patients in distress. Actually help. Respond in a timely manner and call back when you promise to call back. Send notes to patients. Involve GPs in care. Just generally be a better, more accessible service.", "question_type": "could_improve"}, {"comment_id": "NHFT 1740 - Q2", "comment_text": "Individual staff, mostly.", "question_type": "what_good"}, {"comment_id": "NHFT 1325 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1325 - Q2", "comment_text": "Listening. ", "question_type": "what_good"}, {"comment_id": "NHFT 1333 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1333 - Q2", "comment_text": "the nurse helped me understand tests and what they were for. Nurse gave me useful advice how to contact services and make appointments", "question_type": "what_good"}, {"comment_id": "NHFT 1754 - Q1", "comment_text": "Sort your phone lines out. I called just after 4pm. First in the line. Just googled at 4.56pm to find your lines closed at 4.30pm. Why am I still on hold.  This is 3rd time I have tried to get help. Every time on hold for circa 1 hour. Every time useless.", "question_type": "could_improve"}, {"comment_id": "NHFT 1754 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1341 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1341 - Q2", "comment_text": "Yes. ", "question_type": "what_good"}, {"comment_id": "NHFT 1349 - Q1", "comment_text": "Ward rounds should be every 2 weeks rather than 4.  More fresh air. More on ward activities. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1349 - Q2", "comment_text": "Psychology, good choice of named nurse, I've been lucky.  gym, activities. ", "question_type": "what_good"}, {"comment_id": "NHFT 1357 - Q1", "comment_text": "Maybe employ more staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1357 - Q2", "comment_text": "The help I received from my clinical team. ", "question_type": "what_good"}, {"comment_id": "NHFT 1756 - Q1", "comment_text": "No. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1756 - Q2", "comment_text": "Boosted my well-being. Enjoyed joining in all the ward activities. Everything was excellent.", "question_type": "what_good"}, {"comment_id": "NHFT 1372 - Q1", "comment_text": "Be more aware of people who like me score very high on the Autistic Spectrum but do not have learning difficulties - the old version of Asperger's. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1372 - Q2", "comment_text": "Overall care and thoughtfulness. ", "question_type": "what_good"}, {"comment_id": "NHFT 1380 - Q1", "comment_text": "The staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1380 - Q2", "comment_text": "The staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 1388 - Q1", "comment_text": "Listen to me.  My RC does not listen. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1388 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1762 - Q1", "comment_text": "Nothing. I can't fault them.", "question_type": "could_improve"}, {"comment_id": "NHFT 1762 - Q2", "comment_text": "Could stay in own home, confident that my condition was being monitored. Didn't feel like I was wasting their time, all carers were professional and friendly. Spoke to me with respect and kindness, put me at ease. I felt I could share my thoughts/questions, knowing I could call for help/advice as needed. Excellent service.", "question_type": "what_good"}, {"comment_id": "NHFT 1397 - Q1", "comment_text": "I dont know", "question_type": "could_improve"}, {"comment_id": "NHFT 1397 - Q2", "comment_text": "getting better, some staff not bad", "question_type": "what_good"}, {"comment_id": "NHFT 1769 - Q1", "comment_text": "Listen and help to calm down patients, before assessment.", "question_type": "could_improve"}, {"comment_id": "NHFT 1769 - Q2", "comment_text": "After talking with crisis team, admitted me to hospital.", "question_type": "what_good"}, {"comment_id": "NHFT 1777 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1777 - Q2", "comment_text": "Everything. I cannot thank you enough. This has changed my life in such a positive way.", "question_type": "what_good"}, {"comment_id": "NHFT 1407 - Q1", "comment_text": "More therapies.  Ward staff to be more involved with, listen to us more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1407 - Q2", "comment_text": "Very hard to say, some staff are good, some not so nice. ", "question_type": "what_good"}, {"comment_id": "NHFT 1415 - Q1", "comment_text": "Being secluded. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1415 - Q2", "comment_text": "Kept busy with lots of activities.  Doing work with the OT's.", "question_type": "what_good"}, {"comment_id": "NHFT 1423 - Q1", "comment_text": "Sometimes staff don't communicate well with patients.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 1423 - Q2", "comment_text": "Staff are very caring.", "question_type": "what_good"}, {"comment_id": "NHFT 1431 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1431 - Q2", "comment_text": "Help you get out Rampton. ", "question_type": "what_good"}, {"comment_id": "NHFT 1439 - Q1", "comment_text": "We need more staff for the LD.\nSome staff wind patients up on the ward. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1439 - Q2", "comment_text": "Staff on the ward are good at thy job and day are good with patients.\nStaff can help patient when you get unsettled on the ward.", "question_type": "what_good"}, {"comment_id": "NHFT 1446 - Q1", "comment_text": "Nothing at all", "question_type": "could_improve"}, {"comment_id": "NHFT 1446 - Q2", "comment_text": "Overall care is excellent, very well looked after.  Food very good", "question_type": "what_good"}, {"comment_id": "NHFT 1454 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1454 - Q2", "comment_text": "Got a new named nurse. ", "question_type": "what_good"}, {"comment_id": "NHFT 1462 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1462 - Q2", "comment_text": "COVID help with my mental health. ", "question_type": "what_good"}, {"comment_id": "NHFT 1470 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1470 - Q2", "comment_text": "Being looked after while in COVID. ", "question_type": "what_good"}, {"comment_id": "NHFT 1478 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1478 - Q2", "comment_text": "Coming to coffee bar.  Playing on play station. Playing bingo. ", "question_type": "what_good"}, {"comment_id": "NHFT 1486 - Q1", "comment_text": "Nothing, was extremely pleased with the service. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1486 - Q2", "comment_text": "The whole process of what was going to happen was explained very thoroughly, she kept my mum at ease the whole way through. ", "question_type": "what_good"}, {"comment_id": "NHFT 1494 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1494 - Q2", "comment_text": "Just what I needed to get me on my feet, I couldn't not have made it on my own. Thank you.", "question_type": "what_good"}, {"comment_id": "NHFT 1502 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1502 - Q2", "comment_text": "Support from everyone. Service has been amazing.", "question_type": "what_good"}, {"comment_id": "NHFT 1509 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1509 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 1517 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1517 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 1525 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1533 - Q1", "comment_text": "At times the main meals could be cold and uninteresting.  Could provide more variety especially when in hospital for long periods of time", "question_type": "could_improve"}, {"comment_id": "NHFT 1533 - Q2", "comment_text": "Good support with my rehabilitation at Lings Bar Hospital from all levels of staff", "question_type": "what_good"}, {"comment_id": "NHFT 1537 - Q1", "comment_text": "Nothing at all. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1544 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1544 - Q2", "comment_text": "Finding how to resolve problems and why I am experiencing them.  You have done all you can and I appreciate that. ", "question_type": "what_good"}, {"comment_id": "NHFT 1552 - Q2", "comment_text": "Everything!\nI couldn't believe it when I was told I was moving from QMC to Lings Bar Hospital and am delighted that I am now fit enough to go back home.", "question_type": "what_good"}, {"comment_id": "NHFT 1560 - Q1", "comment_text": "Respect pensioners. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1568 - Q1", "comment_text": "Don't drug people or detain people with no mental health issues. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1568 - Q2", "comment_text": "OT.\nEducation. ", "question_type": "what_good"}, {"comment_id": "NHFT 1576 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1576 - Q2", "comment_text": "Everyone is always polite, caring and informative.\nThe areas are always clean and well cared for.\nExcellent service. all round at Park House. ", "question_type": "what_good"}, {"comment_id": "NHFT 1584 - Q1", "comment_text": "Nothing drastic. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1584 - Q2", "comment_text": "Care and advice", "question_type": "what_good"}, {"comment_id": "NHFT 1592 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1592 - Q2", "comment_text": "Listened and made communication very easy - no medical terms which I didn't understand. ", "question_type": "what_good"}, {"comment_id": "NHFT 1599 - Q1", "comment_text": "You are good, but we need more patient attention and staff say so as well. Like we limited yard access. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1599 - Q2", "comment_text": "Manners after seclusion experience. ", "question_type": "what_good"}, {"comment_id": "NHFT 1607 - Q1", "comment_text": "Consistency in relaying information across the board of mental health practitioners and patients. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1607 - Q2", "comment_text": "Support with extracurricular activities such as education and ensuring I will be ready for release. ", "question_type": "what_good"}, {"comment_id": "NHFT 1615 - Q1", "comment_text": "Listen and act upon complaints. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1615 - Q2", "comment_text": "Psychology is exceptional. ", "question_type": "what_good"}, {"comment_id": "NHFT 1789 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1789 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 1795 - Q1", "comment_text": "Actually do what you say you will, would be a start. Useless service which made no difference to my health and wellbeing", "question_type": "could_improve"}, {"comment_id": "NHFT 1795 - Q2", "comment_text": "Nothing was good about my experience with this team.", "question_type": "what_good"}, {"comment_id": "NHFT 1626 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1631 - Q1", "comment_text": "Some training for bank staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1631 - Q2", "comment_text": "I learnt how to cook, helped me to not eat junk.  Helped me to make plans.  Supported me when I have been upset/anxious. 1:1 sessions.  Thank you for helping me move on. ", "question_type": "what_good"}, {"comment_id": "NHFT 1639 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1644 - Q1", "comment_text": "Didn't know who my named nurse.\nWanted to be allowed out more.\nWould like the spiritual room to be left open at all times.\nReviews difficult, room small.\nNon nicotine vapes should be legally available.\nBeds shouldn't fixe. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1652 - Q1", "comment_text": "Nothing really.  Its not lie that, its sort of organic, so shouldn't be over \"managed\". Its a living thing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1652 - Q2", "comment_text": "Everything is good.  What I love is being really listened to and looked after. I also appreciate others in similar position.  The outings are fab. ", "question_type": "what_good"}, {"comment_id": "NHFT 1805 - Q1", "comment_text": "Podiatrist didn't listen, wasn't sympathetic. Happy to pass the buck to someone else that is more sympathetic. I felt I was being a nuisance. Told me to contact my GP, who then told me to talk to the podiatrist team.", "question_type": "could_improve"}, {"comment_id": "NHFT 1805 - Q2", "comment_text": "The podiatrist team rang me back within a couple of hours.", "question_type": "what_good"}, {"comment_id": "NHFT 1812 - Q1", "comment_text": "Tell me what you are trying to achieve.\nKeep me better informed about appointments.\nTake an interest.", "question_type": "could_improve"}, {"comment_id": "NHFT 1812 - Q2", "comment_text": "Some visitors were good to talk to about general things.", "question_type": "what_good"}, {"comment_id": "NHFT 1815 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1815 - Q2", "comment_text": "Making drinks for me and listening to me.", "question_type": "what_good"}, {"comment_id": "NHFT 1821 - Q1", "comment_text": "Happy with everything.", "question_type": "could_improve"}, {"comment_id": "NHFT 1821 - Q2", "comment_text": "All of the staff.", "question_type": "what_good"}, {"comment_id": "NHFT 1675 - Q1", "comment_text": "Nothing to say.", "question_type": "could_improve"}, {"comment_id": "NHFT 1675 - Q2", "comment_text": "I am being helped.\nI had good Physiotherapy.", "question_type": "what_good"}, {"comment_id": "NHFT 1680 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1688 - Q1", "comment_text": "The food, too many chips. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1688 - Q2", "comment_text": "The ward activities were good, always something to do.\nThe nursing staff are great.", "question_type": "what_good"}, {"comment_id": "NEAS 111 1014 - Q2", "comment_text": "Provided me with information ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1018 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1021 - Q3", "comment_text": "got not answer when rang up", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1025 - Q2", "comment_text": "They directed me to speak to a chemist when I needed antibiotics,the man I spoke to just wouldn\u2019t listen xx", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1029 - Q1", "comment_text": "nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1032 - Q3", "comment_text": "As in number 2. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1036 - Q2", "comment_text": "I find at the age of 89, it is a great help to me and makes it much easier. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1040 - Q1", "comment_text": "Nothing. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1043 - Q3", "comment_text": "Satisfied. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1047 - Q2", "comment_text": "Terrible tooth ache", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1051 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1054 - Q3", "comment_text": "Just the amount of time it took to talk to someone ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1058 - Q2", "comment_text": "Continuing sickness", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1062 - Q1", "comment_text": "No improvement needed ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1065 - Q3", "comment_text": "I was pleased I could get treatment and pick up my prescription quickly.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1069 - Q2", "comment_text": "I was alone and had Covid and a high temperature. The people I spoke with with were kind and knowledgeable", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1073 - Q1", "comment_text": "More call handlers required ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1076 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1080 - Q2", "comment_text": "The waiting time was over an hour to speak to someone, but once I got through the service was great", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1084 - Q1", "comment_text": "Considering I was struggling to breath and my lips were swollen not kept me waiting around for almost 9 hours ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1087 - Q3", "comment_text": "The people were good.  Expecially the paramedic.  The first call handler was good but she obviously had to ask lots of irrelevant questions.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1091 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1095 - Q1", "comment_text": "Took 90 minutes to get through to speak to someone.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1098 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1102 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1106 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1109 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1113 - Q2", "comment_text": "Service was good.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1117 - Q1", "comment_text": "When on hold it's very frustrating, especially when poorly, to have to hear the COVID spiel over and over!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1120 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1124 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1128 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1131 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1135 - Q2", "comment_text": "Waiting for the call to be answered took a long time but the agent was lovely.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1139 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1142 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1146 - Q2", "comment_text": "Very efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1150 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1153 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1157 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1161 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1164 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1168 - Q2", "comment_text": "Sitting on hold for nearly 2 hours is not right ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1172 - Q1", "comment_text": "Answered more quicly", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1175 - Q3", "comment_text": "They did not ring back ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1179 - Q2", "comment_text": "It\u2019s very hard to get through to the service I understand sometimes there can be a lot waiting for help but for someone who needs help it\u2019s worrying they could wait up to 1h 30 to speak to someone ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1183 - Q1", "comment_text": "I have nothing more to say as I received the best service. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1186 - Q3", "comment_text": "Time taken to respond and attitude of person I spoke to no compassion ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1190 - Q2", "comment_text": "Person very friendly sorted all out including prescription for me very helpful Thankyou x", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1194 - Q1", "comment_text": "Shorter waiting time. I waiting almost 2 hours before I spoke to someone ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1197 - Q3", "comment_text": "The person I spoke with listened to what I was saying. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1201 - Q2", "comment_text": "Good response time and customer service care. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1205 - Q1", "comment_text": "Answer the phone quicker and make sure the advice given by 111 and by your other health services aligns with eachother ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1208 - Q3", "comment_text": "Very disappointed with the service ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1212 - Q2", "comment_text": "The waiting times for a call back are horrendous, waited from 9.30am until after 6pm to speak to a doctor.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1216 - Q1", "comment_text": "They said I could have had an ambulance but there wasn't a one available ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1219 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1223 - Q2", "comment_text": "Nothing bad to say", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1227 - Q1", "comment_text": "Made sure seen when in hospital ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1230 - Q3", "comment_text": "Because of the length of time waiting, it made you feel frustrated and anxious. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1234 - Q2", "comment_text": "Ws advised that i needed an emergency ambulance but it was going to be 4 hours so i got a taxi. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1238 - Q1", "comment_text": "Answer quicker.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1241 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1245 - Q2", "comment_text": "We didn't phone 111 but the doctor who phoned us had checked my blood test (taken earlier that day) and advise we go to day clinic and get blood transfusions.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1249 - Q1", "comment_text": "Communicate, explain better.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1252 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1256 - Q2", "comment_text": "They told me it would be 30 mins wait and it was! How can they be so accurate?", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1260 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1263 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1267 - Q2", "comment_text": "The way that the questions drilled down the problem I had and advice given.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1271 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1274 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1278 - Q2", "comment_text": "After 1 hour on the phone I was told to go to Sunderland assessment centre. I had a water infeection, going to the toilet every 0.5 or so. I am 94 years old it is 7 miles on the bus and I went to bed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1282 - Q1", "comment_text": "I do not think I can suggest any improvements based on my experience with 111 staff.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1285 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1289 - Q2", "comment_text": "90 mins on hold only to be told , go to hospital ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1293 - Q1", "comment_text": "Have more phones available ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1296 - Q3", "comment_text": "A little disappointed with the multi choice selection has it took a while to get an appointment with north Tyneside general hospital apart from that I was satisfied with the results ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1300 - Q2", "comment_text": "The service was very quick and efficient, on time. I was the hospital in no time.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1304 - Q1", "comment_text": "When a time is given it should be honoured", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1307 - Q3", "comment_text": "Just perfect ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1311 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1315 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1318 - Q3", "comment_text": "Again staff were very helpful and I was directed to the most appropriate person to help. Just a shame about the waiting times but I understand that this can\u2019t always be helped ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1322 - Q2", "comment_text": "I was on hold for over one hour and was off within two minutes , I was told to take honey and lemon drink next day I had to be put on antibiotics. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1326 - Q1", "comment_text": "Quicker response ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1329 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1333 - Q2", "comment_text": "The people were very nice and made you feel at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1337 - Q1", "comment_text": "Nope, your doing fine apart from waiting times but that cant be solved due to sheer volume of calls. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1340 - Q3", "comment_text": "As described previously", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1344 - Q2", "comment_text": "The wait time for an answer 1hr 20 minutes was dangsrous and unacceptable, and I believe not in my  case but that kind of wait could turn out to be lofe threatening very easily. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1348 - Q1", "comment_text": "Probably more staff", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1351 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1355 - Q2", "comment_text": "Waited 1.30 to get through to operator. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1359 - Q1", "comment_text": "Answered a little quicker ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1362 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1366 - Q2", "comment_text": "Excellent support at a stressful time.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1370 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1373 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1377 - Q2", "comment_text": "The call wait was outrageous & for them to tell me a need an ambulance but have none available is absolutely crazy", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1381 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1384 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1388 - Q2", "comment_text": "Because I had to wait and ring a number of times to get through.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1392 - Q1", "comment_text": "Don't know.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1395 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1399 - Q2", "comment_text": "Waiting time was too long.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1403 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1406 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1410 - Q2", "comment_text": "It was very difficult to get through, no one was answering. When I did eventually get through it was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1414 - Q1", "comment_text": "Response time. Took about an hour!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1417 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1421 - Q2", "comment_text": "The alternative of a visit to Cramlington A&E was not an option.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1425 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1428 - Q3", "comment_text": "Process to connect is difficult for elderly ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1432 - Q2", "comment_text": "We waited 77 minutes to have our call answered and had to answer scripted questions which we felt were not relevant. The outcome was good, however, as a First Responder was called and arrived within a couple of minutes (about 8 minutes)", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1436 - Q1", "comment_text": "Serv was ok ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1439 - Q3", "comment_text": "The wait on the phone was over 2 hours. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1443 - Q2", "comment_text": "It took about 4 hrs for someone to come as they sent a taxi to take me to hospital which I couldn't take due to the pain I was in and rolling around I couldn't sit plus I'd been sick, he said he would radio in and tell them to send me different transport,after another 4 hours phoned back they had me down as I had already gone to hospital in the taxi,they then said that I would be allocated as an emergency, this phone call in beginning was made at 9.20pm the ambulance knocked at my front door at 7.25 the next morning but I can't complain the 2 female paramedics were lovely it was the overall waiting and lack of information been passed on.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1447 - Q1", "comment_text": "Not keep me on hold for an hour", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1450 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1454 - Q2", "comment_text": "Length of time for call to be answered, I waited for almost 2 hours for my call to be answered, due to this being for my child I was unable to use the online service. Once my call was answered I cannot fault the service provided ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1458 - Q1", "comment_text": NaN, "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1461 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1465 - Q2", "comment_text": "Waiting time ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1469 - Q1", "comment_text": "Made sure that connections were made.For example, I was told that a call back from my own GP was arranged. I waited until past the allotted time and then phoned my GP surgery myself who had no record of a call being booked.Similar happened when an appointment was booked for me at South Tyneside Hospital. When I arrived, they had no record of me being booked.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1472 - Q3", "comment_text": "Everything was brilliant ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1476 - Q2", "comment_text": "Dealt with my query almost immediately and put me in contact with doctor who offered a quick response and appointment .", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1480 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1483 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1487 - Q2", "comment_text": "Comprehensive way in to system but too long winded.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1491 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1494 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1498 - Q2", "comment_text": "Never a problem.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1502 - Q1", "comment_text": "Make sure your IT systems are working correctly. Hospital was not expecting me?", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1505 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1509 - Q2", "comment_text": "Arranged face to face appointment with doctor the same day.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1513 - Q1", "comment_text": "Items marked with a cross are not applicable as doctor who called me back arranged an ambulance to go to A&E - no advice given on telephone. Problem resolved itself.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1516 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1520 - Q2", "comment_text": "Because all my queries have been answered with my persistent.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1524 - Q1", "comment_text": "Answer the phone and then listen to the person is upset.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1527 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1531 - Q2", "comment_text": "It was very good for reassuring me.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1535 - Q1", "comment_text": "You could have asked the history of my pains and given the matter more thought.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1538 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1542 - Q2", "comment_text": "I was assured that the call was being attended to.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1546 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1549 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1553 - Q2", "comment_text": "Very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1557 - Q1", "comment_text": "Nothing. Person on phone was lovely sent me to hospital , got their no doctor, was told to go to my [unreadable] before going to hospital. They were unhelpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1560 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1564 - Q2", "comment_text": "The person helped me get to the right person and got the appointment to get the anti bodies that I require ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1568 - Q1", "comment_text": "They could have rang me back to check if I was ok", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1571 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1575 - Q2", "comment_text": "They responded very quickly ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1579 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1582 - Q3", "comment_text": "Time delay", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1586 - Q2", "comment_text": "Good", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1590 - Q1", "comment_text": "Shorten recordings at beginning of call", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1593 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1597 - Q2", "comment_text": "Very friendly and helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1601 - Q1", "comment_text": "No change necessary ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1604 - Q3", "comment_text": "Speed of dispatch of Paramedics", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1608 - Q2", "comment_text": "Very helpful and good advice given.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1612 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1615 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1619 - Q2", "comment_text": "Waited 1 hour 50 mins for call to be answered. Then sent to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1623 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1626 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1630 - Q2", "comment_text": "Waited over an hour for call to be answered then directed to a hospital with no Xray cover.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1634 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1637 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1641 - Q2", "comment_text": "Because of the long delay waiting for the answer to the initial call.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1645 - Q1", "comment_text": "You need more people answering the phones.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1648 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1652 - Q2", "comment_text": "Being honest.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1656 - Q1", "comment_text": "A number of people rang and all did not know what the problem was and inconsistent in how to solve the problem.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1659 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1663 - Q2", "comment_text": "On advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1667 - Q1", "comment_text": "The telephonist and medics involved could not have done any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1670 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1674 - Q2", "comment_text": "The 'green angels' were efficient, friendly, kind and courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1678 - Q1", "comment_text": "More operators to handle calls", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1681 - Q3", "comment_text": "The reassurance given was welcome and helped ease my worry. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1689 - Q1", "comment_text": "Waiting to be answered and it is confusing everything focused on vovid", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1692 - Q3", "comment_text": "Was neither of them decribed", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1696 - Q2", "comment_text": "When I called for advice the lady on other end of phone could hear my breathing was very bad and said she was sending an ambulance ! I received a call back to say paramedics Were coming in to my street  . ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1700 - Q1", "comment_text": NaN, "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1703 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1707 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1711 - Q1", "comment_text": "Only suggestion I would have would be a non urgent ambulance service more of a patient transport if blue lights are not needed but patient needs to go to hospital. It seems its blue lights or take yourself. Which I can but others may not", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1714 - Q3", "comment_text": "Everything ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1718 - Q2", "comment_text": "The operator was great but unfortunately the questions I had to answer required an ambulance for myself.  I refused. I had a bad back , not a fall or broken back", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1722 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1725 - Q3", "comment_text": "111 person fine but no knowledge themselves, but did connect me to someone who could give advice but did have to wait hour for that call back ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1729 - Q2", "comment_text": "Prompt service.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1733 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1736 - Q3", "comment_text": "This time the service was good.Last time I called, I had to abandon the call after 50 minutes - no one answered and I needed to be sick.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1740 - Q2", "comment_text": "The operator was very helpful and organised a call with a GP swiftly. The GP called back within an couple of hours and was one of the best I\u2019ve ever spoken to, very professional, knowledgable but also approachable and compassionate - hard to find one a like that! Advice was very good and helped my father to seek appropriate help for his symptoms. I\u2019d say the service was fantastic and even better than my local GP surgery (not judging, I know how hard it is everywhere). Thank you so much for your help, the whole family is so grateful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1744 - Q1", "comment_text": "Nothing at all, could not have been happier.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1747 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1751 - Q2", "comment_text": "Prompt action and reassurance.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1755 - Q1", "comment_text": "Once again - our \" 111\" services are very good, and extremely effective.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1758 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1762 - Q2", "comment_text": "The services arranged for me to go to an urgent care centre who arranged for me to be admitted to hospital to resolve my problem.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1766 - Q1", "comment_text": "Nothing due to busy line.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1769 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1773 - Q2", "comment_text": "Takes time to get through and tempted to use 999.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1777 - Q1", "comment_text": "Been able to have a face to face with my own doctor.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1780 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1784 - Q2", "comment_text": "There was a reasonable wait for the call to be answered. The responder was reassuring whilst questioning. Her advice and action was appropriate.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1788 - Q1", "comment_text": "Quicker telephone reply.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1791 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1795 - Q2", "comment_text": "I rang about a problem with a CPAP machine, on a Saturday morning. The person I spoke to advised that she would get someone to call me which they did.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1799 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1802 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1806 - Q2", "comment_text": "Problem solved.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1810 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1813 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1817 - Q2", "comment_text": "Too long to speak to a person. 3/4 hr.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1821 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1824 - Q3", "comment_text": "The service was calm and considerate and so helpful. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1828 - Q2", "comment_text": "Quick efficient and very helpfull", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1832 - Q1", "comment_text": "You need to remove or speed up the automated voice message at the start.  There\u2019s way too much of a wait time before you actually get to be put on hold.  ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1835 - Q3", "comment_text": "I was satisfied with how fast my problem was resolved and how compassionate the call handlers were.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1839 - Q2", "comment_text": "The paramedic who picked me up was very negative and told me I should not have called them as I was not a risk and left me in the walk in centre in a wheel chair and went for food and when I got seen to by the nurse was furious as I could not walk and had to be taken to a&e were I should have taken nurses even transferred me to specialist as my condition got worse even nurses put a complaint in about the paramedic ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1843 - Q1", "comment_text": "Called back sooner", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1846 - Q3", "comment_text": "Lovely lass. Wish I could remember her name. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1850 - Q2", "comment_text": "Lady was lovely on the phone, she give me the best advice she could in my case it was to get a doctors appointment which i had tried for 2 days and on hold for 1 hour, i eventually got a doctors appointment after i told them i had been in touch with 111 and thats what they advised.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1854 - Q1", "comment_text": "Nothing you did everything you could ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1857 - Q3", "comment_text": "Satisfactory ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1861 - Q2", "comment_text": "Friendly, professional & helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1865 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1868 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1872 - Q2", "comment_text": "The ambulance men on this occasion were not listening fully and one made a comment which was inappropriate ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1876 - Q1", "comment_text": "No", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1879 - Q3", "comment_text": "Quick", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1883 - Q2", "comment_text": "I called with my dental emergency issue. My waiting time on a phone  was about  1 hour. The person who took my phone sounded very tired and stressed. I felt sorry for him. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1887 - Q1", "comment_text": "Less waiting times and call handles should be listening more to symptoms and patient requirement ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1890 - Q3", "comment_text": "I was left bleeding ,covered in blood and told to get a bus my stitches were part of my recovery from cancer I expected more", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1894 - Q2", "comment_text": "Thorough fact finding by operator prior to appointment being given after first call then ambulance called after second call.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1898 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1901 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1905 - Q2", "comment_text": "I didn't speak to anyone", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1909 - Q1", "comment_text": "More aptments available ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1912 - Q3", "comment_text": "Just felt like each call back was repeating and of no use. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1916 - Q2", "comment_text": "The nurse practitioner gave a quick and clear explanation of my eye problem. Her recommendation proved to be accurate as my eye healed as she suggested", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1920 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1923 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1927 - Q2", "comment_text": "Worked in GP surgery, so had fair idea of what answer would be.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1931 - Q1", "comment_text": "More staff answering phone calls.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1934 - Q3", "comment_text": "Reassurance.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1938 - Q2", "comment_text": "I was seen by a medic on the day I telephoned.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1942 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1945 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1949 - Q2", "comment_text": "Because it took from 2.00 pm to 8.45 pm to get a response and that was after another phone call at 6.00pm.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1953 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1956 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1960 - Q2", "comment_text": "Problem resolved.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1964 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1967 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1971 - Q2", "comment_text": "Waiting time at hospital too long then after examination told to go urgent care next morning. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1975 - Q1", "comment_text": "To explain it better. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1978 - Q3", "comment_text": "Helped as much as possible.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1982 - Q2", "comment_text": "They where quick took ready good care of my grandson ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1986 - Q1", "comment_text": "Just rang back quicker but you are busy and I understand that ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1989 - Q3", "comment_text": "I had am asthma attack they were so helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1993 - Q2", "comment_text": "Extremely helpful and knowledgeable people", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1997 - Q1", "comment_text": "The website could be better for call backs", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2000 - Q3", "comment_text": "I was pleased with the response of the ambulance  team. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2004 - Q2", "comment_text": "They were helpful and efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2008 - Q1", "comment_text": "More accurate time instead of hours to wait. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2011 - Q3", "comment_text": "They where just do sympathetic ti my issue ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2015 - Q2", "comment_text": "Got a prompt response and appointment within 1 hour", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2019 - Q1", "comment_text": "Thiers nothing else that could have Been done differently. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2022 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2026 - Q2", "comment_text": "The adviser I spoke to kept me up to date when ambulance would arrive. I felt confident in information I received throughout the call and treatment received", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2030 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2033 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2037 - Q2", "comment_text": "Lovely person on first call who took my details, then another lovely person rang me back to apologise for the waiting time but the doctor who rang me back was not compassionate about my problem and did not offer any helpful suggestions for me to support with my problem.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2041 - Q1", "comment_text": "Informed me I could have gone and waited at a walk in centre to be seen by a doctor in the first place.Don't inform people you will respond within 6 hours if it is going to be longer than 6 hours", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2044 - Q3", "comment_text": "they arranged a Drs appointment the same day, either is a miracle in itself", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2048 - Q2", "comment_text": "Eventually talked to Doc after two chats with others who did not help enough ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2052 - Q1", "comment_text": "Have more trained staff at the point of contact with the public and not to say the waiting time is......", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2055 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2059 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2063 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2066 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2070 - Q2", "comment_text": "Listened to reason for the call. Contacted doctors to get prescription for medication.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2074 - Q1", "comment_text": "When patients call not to continuously hang up the phone on them.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2077 - Q3", "comment_text": "Satisfied with the services.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2081 - Q2", "comment_text": "Dealt with politely, efficiently.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2085 - Q1", "comment_text": "Listened more.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2088 - Q3", "comment_text": "Pain in foot thought they could of made arrangements for x ray instead of waiting 3 days.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2092 - Q2", "comment_text": "I got good advise.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2096 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2099 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2103 - Q2", "comment_text": "Because with the help I go.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2107 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2110 - Q3", "comment_text": "Good advice, very professional.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2114 - Q2", "comment_text": "Took too long to get through.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2118 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2121 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2125 - Q2", "comment_text": "Prompt response - clear advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2129 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2132 - Q3", "comment_text": "Call back.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2136 - Q2", "comment_text": "It took 40 minutes for the phone to be answered. But once the nurse on the phone her advice was great.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2140 - Q1", "comment_text": "No. Doctor phoned back and confirmed I should have an x-ray.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2143 - Q3", "comment_text": "Being a lot of help.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2147 - Q2", "comment_text": "Helpful in every way and very understanding.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2151 - Q1", "comment_text": "Used better judgment and knowledge of condition maybe.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2154 - Q3", "comment_text": "Give sympathetic response to call.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2158 - Q2", "comment_text": "Problem not resolved.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2162 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2165 - Q3", "comment_text": "Good.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2169 - Q2", "comment_text": "The representative was very courteous and efficiency.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2173 - Q1", "comment_text": "Definitely you need more call handlers as the time taken to answer the phone was too long.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2176 - Q3", "comment_text": "They advised that another would call me back and they did not.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2180 - Q2", "comment_text": "I do not believe it should be necessary to travel to Bishop Auckland for a minor gashed leg!", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2184 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2187 - Q3", "comment_text": "Understanding of my complete medical condition.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2191 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2195 - Q1", "comment_text": "Doing fine as it is", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2198 - Q3", "comment_text": "I was quite happy with the length of time it took for a call back. It was much shorter than when I have used this service in the past. An estimated time of a call back would have been helpful. The advice given helped the problem and I felt reassured I was doing the right thing. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2202 - Q2", "comment_text": "Very helpful", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2206 - Q1", "comment_text": "I think it\u2019s a waste of funds to have this when you could direct funds to more GP\u2019s ect", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2209 - Q3", "comment_text": "Particularly pleased with how quickly we were seen at the out of hours. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2213 - Q2", "comment_text": "Efficient service", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2217 - Q1", "comment_text": "All good", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2220 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2224 - Q2", "comment_text": "Your agent was helpful & the phone was answered early", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2228 - Q1", "comment_text": "Took a while to get through to a real person", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2231 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2235 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2239 - Q1", "comment_text": "Answer the phones quicker could be more useful ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2242 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2246 - Q2", "comment_text": "Call handler was very sympathetic and professional. She went through the questions quickly and got me referred to the right people really quickly. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2250 - Q1", "comment_text": "s", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2253 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2257 - Q2", "comment_text": "Quick & easy!!!Brilliant service at the hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2261 - Q1", "comment_text": "Nothing. Just keep good work up.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2264 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2268 - Q2", "comment_text": "In the last 7 weeks had very heavy nose bleeds which have lasted 40 - 45 minutes, very distressing, advised to go to A&E, which is another 45 minutes away, was not sure if 111 understand distress.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2272 - Q1", "comment_text": "More people on the phones.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2275 - Q3", "comment_text": "I couldn\u2019t fault it.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2279 - Q2", "comment_text": "Worried about eye infection becoming more sore and causing eye to close.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2283 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2286 - Q3", "comment_text": "Just so helpful sorted an ambulance and kept me calm.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2290 - Q2", "comment_text": "They offered all the help I needed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2294 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2297 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2301 - Q2", "comment_text": "We had to wait approximately 1 hour for Doctor to call. But he was efficient, compassionate, and understanding - quickly solved.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2305 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2308 - Q3", "comment_text": "Too busy. Long waiting times, not person's fault.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2312 - Q2", "comment_text": "Because they were here so fast. (Ambulance service)", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2316 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2319 - Q3", "comment_text": "Nothing at all. First class.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2323 - Q2", "comment_text": "Doctor called back and told me he was sending an urgent ambulance (within 30 minutes ), but it never came! Had to drive to A&E and crashed my car on the way. [6. Did you follow the advice given by the 111 service?] Ticked - Yes some of it. - Comments: Got myself to hospital! [11. The treatment I received at the health service I was referred to was good.] Ticked : strongly disagree - Comments: 15 hour wait. Our NHS is dying.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2327 - Q1", "comment_text": "Had to wait a while for my call to be answered. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2330 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2334 - Q2", "comment_text": "The lady was very helpful explained what I need to do. So very pleased but wasn\u2019t happy with the nhs dentist couldn\u2019t get seen I\u2019m now saving up to go private in turkey\u2019 ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2338 - Q1", "comment_text": "The man I spoke to was great I can\u2019t fault anything ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2341 - Q3", "comment_text": "Got a follow up from the doctor that I was unable to get after phoning and visit to surgery. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2345 - Q2", "comment_text": "There was no problem regarding the service. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2349 - Q1", "comment_text": "There were no local appointments and when I turned up it wasn\u2019t really an appointment, it was an arrival time for the drop in clinic", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2352 - Q3", "comment_text": "They called an ambulance, but the wait was 2 hours and I was persuaded to stay home, again alone with no support. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2356 - Q2", "comment_text": "Don\u2019t think an ambulance was necessarily needed as RRV just consulted GP, however happy to accept course of action recommended ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2360 - Q1", "comment_text": "Shorter wait times", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2363 - Q3", "comment_text": "Lack of communication between 111 and GP practice, as I was trying too avoid using A and E or walkin centre.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2367 - Q2", "comment_text": "I felt the right questions were asked, I was listened to and an appointment was arranged for me with a medical practitioner. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2371 - Q1", "comment_text": "Streamlined service 4 phone calls before resolved ??", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2374 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2378 - Q2", "comment_text": "Because I was fairly satisfied, they understood my concerns about getting my issue sorted after 30yrs.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2382 - Q1", "comment_text": "The phone was answered promptly, instructions were clear", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2385 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2389 - Q2", "comment_text": "Went from trying to get a call back from my GP. Told to phone 111. They told me to phone Chemist at Wooler and they told me to go to casualty at Berwick infirmary. How can you say that it is a good service  ABSOLUTELY SHOCKING!!!", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2393 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2396 - Q3", "comment_text": "No ambulance turned up", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2400 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2404 - Q1", "comment_text": "More phone lines", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2407 - Q3", "comment_text": "The waste of NHS resources. I understand that the call handlers are only doing their best but no wonder the NHS is in the state it\u2019s in.The GPS aren\u2019t helping by insisting patients call 111 rather than at least giving telephone consultations The system is in complete crisis and disjointed", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2411 - Q2", "comment_text": "NHS 111 was prompt at dealing with health problem.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2415 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2418 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2422 - Q2", "comment_text": "Because they dealt with me competently and professionally.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2426 - Q1", "comment_text": "Better training to make staff knowledge of available facilities. ( see attached letter)", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2429 - Q3", "comment_text": "They gave me confidence and were very, very helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2433 - Q2", "comment_text": "No Doctors at surgery.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2437 - Q1", "comment_text": "A. Reduce the amount of information given at start of phone call by using a better menu system.B. Employ more call handlers.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2440 - Q3", "comment_text": "Seen swiftly by a doctor at out of hours. Shotley Bridge.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2444 - Q2", "comment_text": "Very knowledgeable. Follow up was quick and efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2448 - Q1", "comment_text": "The call was handled very well.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2451 - Q3", "comment_text": "Because they were lovely to talk too.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2455 - Q2", "comment_text": "Problem dealt within 1st instance on phone then ambulance sent all helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2459 - Q1", "comment_text": "We cannot say because this seems to be happening all the time.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2462 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2466 - Q2", "comment_text": "Because it is always on time when you what it [want it?].", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2470 - Q1", "comment_text": "Perhaps shorter telephone answering waiting time.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2473 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2477 - Q2", "comment_text": "Ambulance was sent to my home address, ambulance crew arranged a prescription through [unreadable] emergency department as I was not admitted to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2481 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2484 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2488 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2492 - Q1", "comment_text": "Actually helped with my problem", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2495 - Q3", "comment_text": "The way they handled my issues ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2499 - Q2", "comment_text": "Very helpful and didn't rush me at all. Understood things I was saying ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2503 - Q1", "comment_text": "Waiting time was a bit long", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2506 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2510 - Q2", "comment_text": "Prompt answer, appointment made to attend care centre that day.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2514 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2517 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2521 - Q2", "comment_text": "Rang at 1.30am in agony and I was told a doctor would be in touch within the hour, I didn\u2019t get a call until after 5am by this point I was exhausted and missed the calls. Which meant I ended up going to my GP who has now referred me for scans and blood tests.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2525 - Q1", "comment_text": "Answering more quickly ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2528 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2532 - Q2", "comment_text": "Good advice and eventually good liaison with hospital at home service and GP", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2536 - Q1", "comment_text": "The nurse and the person receiving the call were really good.Make the computer based system before hand quicker", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2539 - Q3", "comment_text": "Time taken to get through the initial options - seemed to take ages", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2543 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2547 - Q1", "comment_text": "Listened to what I was asking ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2550 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2554 - Q2", "comment_text": "I was sent to a hospital 22mile from home that did not have a doctor as it was nurse practitioner only and was told they couldn\u2019t do anything ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2558 - Q1", "comment_text": "N/a", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2561 - Q3", "comment_text": "Very helpfulFriendly And patient ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2565 - Q2", "comment_text": "The operator listened to my concerns and responded appropriately securing me a n appointment at a critical care clinic quickly", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2569 - Q1", "comment_text": "Everything was done well the only thing wrong was that the X-ray was not sent with my note to Durham hospital. Durham had to get back to Peterlee to send them over which took time. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2572 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2576 - Q2", "comment_text": "Issue was dealt with - but took a long time.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2580 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2583 - Q3", "comment_text": "Returned call within 5 mins.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2587 - Q2", "comment_text": "I'm not sure when 111 was called, possibly when I was away, but my 96 year old will have it mentioned to him and he will ring.  There is usually nothing much wrong. Maybe a UTI but because of his age it doesn\u2019t take much for an ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2591 - Q1", "comment_text": "Employ more paramedics for a faster response time.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2594 - Q3", "comment_text": "Satisfied except for long wait to talk to anyone.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2598 - Q2", "comment_text": "An appointment with a doctor was made for 1 hour later only 5 miles away.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2602 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2605 - Q3", "comment_text": "The call handler was very, very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2609 - Q2", "comment_text": "Told I would be rung back in an hour and then later in day and finally a visit. All this happened as stated.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2613 - Q1", "comment_text": "Listened to where incident was first treated.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2616 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2620 - Q2", "comment_text": "Truthful answer.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2624 - Q1", "comment_text": "Not a thing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2627 - Q3", "comment_text": "We were told to go to Emergency Adult Care at South Shields Hospital, but this does not exist! A&E said they have told 111 numerous times but they don't listen. Hence a lengthy wait - I am 99 years old with Dementia.  [22. If the NHS 111 service has not available would you have contacted another service\u2026problem]  Ticked : My GP practice - Comments: They would not see me.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2631 - Q2", "comment_text": "Some of the questions were unnecessary & even after an explaination regarding why they were irrelevant I was still asked to answer them", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2635 - Q1", "comment_text": "Some better advice I realise it's difficult but if they are not going to help The. There's no point in being referred to it ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2638 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2642 - Q2", "comment_text": "Answered call quickly, listened  and gave good advice. I was prescribed antibiotics and the prescription sent to a chemist out my choice. I was able to continue working and didn\u2019t have to take anytime off to have to attend an appointment. For me this was prefect and streamlined the process. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2646 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2649 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2653 - Q2", "comment_text": "The call handl was very sympathetic to the fact that I was unwell. Came across very kind. Didn\u2019t have to wait long for them to answer and when the on call doctor rang me back very quickly as well. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2657 - Q1", "comment_text": "Nothing. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2660 - Q3", "comment_text": "I just needed to see a G P ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2664 - Q2", "comment_text": "Dealt with quickly and politelyTaken seriously", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2668 - Q1", "comment_text": "briefer covid mention at the call tree, frustrating when your  really poorly.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2671 - Q3", "comment_text": "Person I spoke to was polite and very helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2675 - Q2", "comment_text": "I was just told to call my doctor as my doctor told me to call 111 if I was still in pain over weekend.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2679 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2682 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2686 - Q2", "comment_text": "Cat 1 but still had to wait 1.5 hours till the ambulance arrived. Paramedics as usual were amazing ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2690 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2693 - Q3", "comment_text": "Some of the questions asked to resolve my problem seem unnecessary for my health emergency ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2697 - Q2", "comment_text": "Efficient service when I needed it.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2701 - Q1", "comment_text": "Everything was fine for my situation. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2704 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2708 - Q2", "comment_text": "Medical advice was given and we were then advised to attend A&E.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2712 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2715 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2719 - Q2", "comment_text": "They talked through everything and went at a slow pace.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2723 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2726 - Q3", "comment_text": "The overall treatment.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2730 - Q2", "comment_text": "Could not get a GP appointment but got to speak to a 111 doctor that day.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2734 - Q1", "comment_text": "Didn\u2019t know I fancy better.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2737 - Q3", "comment_text": "Everything.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2741 - Q2", "comment_text": "Most helpful with kindest support putting me forward for a clinician.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2745 - Q1", "comment_text": "Don\u2019t know as I am unsure if it was N.Tees's fault or the man I spoke to originally.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2748 - Q3", "comment_text": "Can't remember.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2752 - Q2", "comment_text": "Long wait to answer phone.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2756 - Q1", "comment_text": "Everything!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2759 - Q3", "comment_text": "Decision by Medic at clinic to send to hospital quickly taken and proved correct. Had to wait 5 hours at hospital A&E.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2763 - Q2", "comment_text": "Lady on phone was very helpful but follow- on care in Tesco was poorly organised, pharmacist fine though.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2767 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2770 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2774 - Q2", "comment_text": "111 service gave calm clear advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2778 - Q1", "comment_text": "Less options before speaking to someone.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 528 - Q2", "comment_text": "Very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 531 - Q2", "comment_text": "Pleased to be of help.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 534 - Q2", "comment_text": "They care and give help when needed.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 537 - Q2", "comment_text": "Polite and understanding.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 540 - Q2", "comment_text": "Having to be ready two hours before pick up.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 543 - Q2", "comment_text": "Because I need the service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 546 - Q2", "comment_text": "The car drivers are very helpful, courteous and friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 549 - Q2", "comment_text": "Driver very good and caring and helpful. Fastened seat belt and held the door open.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 552 - Q2", "comment_text": "Very happy with the service I always get. Thank you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 555 - Q2", "comment_text": "I always have the same service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 558 - Q2", "comment_text": "I have travelled with the ambulance a few times and most of them are very friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 561 - Q2", "comment_text": "All attendents are always very good, pleasant and will go the extra mile to help.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 564 - Q2", "comment_text": "20/09/2021 freeman mile, going was good, after painful treatment ended 5pm. I had to wait until 6:30pm to be picked up. Department closed 5:30pm. 2 nurses stayed with me, they tried to phone transport but could not get through. I think there was a mix up.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 567 - Q2", "comment_text": "Would have been \"very good\" but was a taxi last time and not the usual ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 570 - Q2", "comment_text": "Excellent response. Excellent staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 573 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 576 - Q2", "comment_text": "Transport and driver on time. Drivers very polite, caring and such good driving. Arrived on time for appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 579 - Q2", "comment_text": "Patient transport staff very kind and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 582 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 585 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 588 - Q2", "comment_text": "Please note ******* has had several visits to hospital by ambulance lately.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 591 - Q2", "comment_text": "Staff excellent. Everything went smooth.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 594 - Q2", "comment_text": "Ambulances arrived on time, helpful crew, very friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 597 - Q2", "comment_text": "Always on time polite and takes you to right place in the hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 600 - Q2", "comment_text": "Uncomfortable ambulance ride. Driver was excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 603 - Q2", "comment_text": "The staff are very helpful and always get me to hospital on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 606 - Q2", "comment_text": "It was on time and very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 609 - Q2", "comment_text": "Manners, helpful, courteous just lovely people.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 612 - Q2", "comment_text": "Because it was the truth and I was obliged to the driver for the help he gave me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 615 - Q2", "comment_text": "because I have cancer i need your help your drivers are excellent but 2 hours waiting and scared to go any longer as i may not be able to pay my phone bill is disgusting", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 618 - Q2", "comment_text": "There were very nice ambulance person. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 624 - Q2", "comment_text": "Were very helpful and caring. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 627 - Q2", "comment_text": "Driver was very helpful and chatty and pleasant. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 630 - Q2", "comment_text": "I find it at the age of 89, it is a great help to me and makes it much easier.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 633 - Q2", "comment_text": "This service is not just very good, it's excellent and I will be extremely grateful to your service and staff. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 636 - Q2", "comment_text": "They help in I am in a wheelchair plus they were on time (not late).", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 639 - Q2", "comment_text": "Made me feel at ease. Kind and understanding. Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 642 - Q2", "comment_text": "Polite and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 645 - Q2", "comment_text": "To help the N.E. Ambulance service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 648 - Q2", "comment_text": "Helpful and so cheerful right on time for my appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 651 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 654 - Q2", "comment_text": "Drivers always polite, helpful and on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 657 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 660 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 663 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 666 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 669 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 672 - Q2", "comment_text": "They could not help me enough.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 675 - Q2", "comment_text": "Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 678 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 681 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 684 - Q2", "comment_text": "I find transport good most of the time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 687 - Q2", "comment_text": "Really pleasant driver, treated with respect.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 690 - Q2", "comment_text": "On time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 693 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 696 - Q2", "comment_text": "Very helpful, friendly and made to feel at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 699 - Q2", "comment_text": "The care they showed as they brought me home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 702 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 705 - Q2", "comment_text": "From the point of contact to drop off the service is excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 708 - Q2", "comment_text": "Guys were pleasant and efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 711 - Q2", "comment_text": "Can't fault.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 714 - Q2", "comment_text": "I think that you can't fault it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 717 - Q2", "comment_text": "Taxi arrived much later than expected and unable to contact patient transport to check it was coming.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 720 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 723 - Q2", "comment_text": "Great staff and very friendly with good communication ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 726 - Q2", "comment_text": "Ask the patient or care professional in charge of the patient what is the best form of transport to be used taxi or patient transport", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 729 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 732 - Q2", "comment_text": "Should allow others who are ill to be able to get home by patient transport", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 735 - Q2", "comment_text": "Known I will be at the hospital at appointment time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 738 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 741 - Q2", "comment_text": "They picked me up on time and took me straight to my place for my appointment and return was good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 744 - Q2", "comment_text": "They are very helpful and it is the only way I can get to the hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 747 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 750 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 753 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 756 - Q2", "comment_text": "A very helpful and pleasant crew.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 759 - Q2", "comment_text": "The ambulance men, women were very helpful to me. Could not fault them in any way.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 762 - Q2", "comment_text": "Helped me in wheelchair to the places I had to go to when I got home from hospitals.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 765 - Q2", "comment_text": "So glad that you can help me when I need help.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 768 - Q2", "comment_text": "Very pleasant at all times.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 771 - Q2", "comment_text": "They were chatty and caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 774 - Q2", "comment_text": "Very friendly and helpful ambulance staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 777 - Q2", "comment_text": "Could not keep appointment without the transport help provided.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 780 - Q2", "comment_text": "No stress.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 783 - Q2", "comment_text": "They are always polite and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 786 - Q2", "comment_text": "Prompt arrival and collection. Kind and caring assistance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 789 - Q2", "comment_text": "Excellent service on time and staff were very helpful as I am dependent on use of zimmer frame, and handicapped.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 792 - Q2", "comment_text": "Crew are wonderful, helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 795 - Q2", "comment_text": "They come on time to take me to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 798 - Q2", "comment_text": "The drivers could not have been more helpful. (Well done).", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 801 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 804 - Q2", "comment_text": "A lot of assistance required carer and myself (wheelchair electric).", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 807 - Q2", "comment_text": "My carer called the paramedics and they came very quickly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 810 - Q2", "comment_text": "The driver was on time and put me at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 813 - Q2", "comment_text": "Very easy just to make a phone call, very helpful", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 816 - Q2", "comment_text": "Test", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 819 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 822 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 825 - Q2", "comment_text": "Because they are friendly and take good care of you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 828 - Q2", "comment_text": "I can't walk far and am unsteady on my feet. Ambulance staff are so helpful and cheerful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 831 - Q2", "comment_text": "A very efficient and excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 834 - Q2", "comment_text": "Because it is time. The drivers were prompt and cheerful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 837 - Q2", "comment_text": "Did not wait. Were waiting for me and very pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 840 - Q2", "comment_text": "I have had no problem using this service. Safe journey and staff very friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 846 - Q2", "comment_text": "Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 849 - Q2", "comment_text": "Excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 852 - Q2", "comment_text": "Delivered everything needed.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 855 - Q2", "comment_text": "Helpful people.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 858 - Q2", "comment_text": "It was the earliest I've used it - 8.00 am.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 861 - Q2", "comment_text": "Driver's pleasant, help and polite. Took into consideration my needs to the letter.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 864 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 867 - Q2", "comment_text": "Very good service. Driver good and on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 870 - Q2", "comment_text": "Happy.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 873 - Q2", "comment_text": "Excellent service very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 876 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 879 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 882 - Q2", "comment_text": "All patient transport drivers have been very helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 885 - Q2", "comment_text": "I am filling this in on behalf of my dad who has dementia. He was treated caringly and respectful by the NHS. They were very patient with him.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 888 - Q2", "comment_text": "They have always been helpful and considerate.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 891 - Q2", "comment_text": "First driver did not attempt to help me to cab could see stick. Also just left me at entrance even I was 3/4 hours late of my appointment time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 894 - Q2", "comment_text": "Come on time, asked if I was ok, got me there on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 897 - Q2", "comment_text": "Because it is true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 900 - Q2", "comment_text": "Ambulance men are very helpful and professional.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 903 - Q2", "comment_text": "As far as I know it was the best. Seeing the other ambulance did not turn up at all that's why you were called you came quick. Many thanks.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 906 - Q2", "comment_text": "The office staff were very helpful when I said [unreadable] house bound I am and the ambulance driver were very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 909 - Q2", "comment_text": "Without patient transport I could not get to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 912 - Q2", "comment_text": "Because, very helpful, pleasant and if we did have this service I wouldn't be able to get my appointments.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 915 - Q2", "comment_text": "Because it is true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 918 - Q2", "comment_text": "Members of crew considerate to patients needs.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 921 - Q2", "comment_text": "To help. Fine service for you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 924 - Q2", "comment_text": "They were on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 927 - Q2", "comment_text": "They are very friendly and caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 930 - Q2", "comment_text": "I give this answer it is very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 933 - Q2", "comment_text": "Very helpful making sure comfortable for journey pleasant conversation even has a sing song.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 936 - Q2", "comment_text": "Driver was pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 939 - Q2", "comment_text": "Very friendly and pleasant attitude. Very helpful getting me in and out of the ambulance and into hospital and back out.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 942 - Q2", "comment_text": "Answer given because I could not have had better treatment that I received. Thank you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 945 - Q2", "comment_text": "Thank you so much for all your support. All staff really kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 948 - Q2", "comment_text": "When I book transport the people who come and pick me up they are always polite and always chatty on the way to my app.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 951 - Q2", "comment_text": "Made me comfortable and at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 954 - Q2", "comment_text": "Excellent service wonderful pleasant caring staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 957 - Q2", "comment_text": "Have been a regular user for a number of years. Service brilliant and drivers great.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 960 - Q2", "comment_text": "Ambulance staff were brilliant from taking me in my wheelchair to the department for my appointment and the same in taking me home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 963 - Q2", "comment_text": "No complaints.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 966 - Q2", "comment_text": "For my experience very good all the time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 969 - Q2", "comment_text": "The ambulance driver was very helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 972 - Q2", "comment_text": "They are very reliable also drivers are always nice.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 975 - Q2", "comment_text": "Good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 978 - Q2", "comment_text": "The driver sees a person in to reception. Even asks about a wheelchair.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 981 - Q2", "comment_text": "Just very good all round service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 984 - Q2", "comment_text": "People very kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 987 - Q2", "comment_text": "Reliable and friendly drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 990 - Q2", "comment_text": "Just felt comfortable and the drivers where very helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 993 - Q2", "comment_text": "Waiting over 4 hours for an emergency ambulance was not a great experience, i needed an emergency op to prevent me being paralysed or incontinent and that wait just added to the stress and worry of what was happening to me. A consultant suggested I made my own way there with family or friend if i could as it was my best chance! luckily they then arrived for me. The paramedics were fab though and provided comfort in what has happening to me on the way to RVI", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 996 - Q2", "comment_text": "Everything went like clockwork. From the efficiency of the staff to the transport itself, full Mark's.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 999 - Q2", "comment_text": "Disabled so more assistance from my door to car", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1002 - Q2", "comment_text": "Didn\u2019t know about this programme. I was told by my consultant and nurse specialist it was available. I contacted the service and gave all the relivent information required Hospital no. Name. Address. Ward and hospital. I have found the staff amazing nothing is a bother. I live up 2 flights of stairs which I can manage however getting on to a landing has become a problem. It\u2019s not any more have been shown how to get on the landing. I am shown  into my house to make sure I am sitting and regaining  my breath. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1005 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1008 - Q2", "comment_text": "Because there look after me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1011 - Q2", "comment_text": "Felt great due to top class service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1014 - Q2", "comment_text": "I was in a lot of pain, but your staff looked after me so well. I felt safe and they helped me so much until I got to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1017 - Q2", "comment_text": "It was more than very good, they were asking if I was ok and was I warm enough.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1020 - Q2", "comment_text": "As the ambulance came very quick.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1023 - Q2", "comment_text": "They were excellent to me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1026 - Q2", "comment_text": "Drivers manner.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1029 - Q2", "comment_text": "Staff were so caring and friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1032 - Q2", "comment_text": "It took all day to get a slot to transport me home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1035 - Q2", "comment_text": "Did not need the service as I did not attend hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1038 - Q2", "comment_text": "I have Myeloma and appreciate the transport you provide for me to access treatment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1041 - Q2", "comment_text": "They were very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1044 - Q2", "comment_text": "Always in time and usually very pleasant drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1047 - Q2", "comment_text": "[unreadable]", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1050 - Q2", "comment_text": "First class service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1053 - Q2", "comment_text": "I am very used to travelling by ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1056 - Q2", "comment_text": "Because I was upset at how long it took to get an ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1059 - Q2", "comment_text": "Very helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1062 - Q2", "comment_text": "Very thankful I've always found then able to make me feel safe.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1065 - Q2", "comment_text": "The ambulance was very clean. Staff very helpful and kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1068 - Q2", "comment_text": "Friendly staff who are very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1071 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1074 - Q2", "comment_text": "To help improve services for patients.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1077 - Q2", "comment_text": "Staff were very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1080 - Q2", "comment_text": "I was treated with respect. They couldn\u2019t have any more for me.  On Q27 Sometimes we contact people to discuss their experience. Would you be happy for us to do this? Has ticked No - Comments: Can't hear on phone.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1083 - Q2", "comment_text": "We went in our own car, didn\u2019t need an ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1086 - Q2", "comment_text": "The driver and helper were really nice and helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1089 - Q2", "comment_text": "Because I was very well looked after.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1092 - Q2", "comment_text": "I was taken to Darlington Hospital by ambulance for a minor Health problem and my husband and I we returned home by it P.T.S.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1095 - Q2", "comment_text": "First class.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1098 - Q2", "comment_text": "Very prompt and courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1101 - Q2", "comment_text": "The car was clean and tidy and a polite driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1104 - Q2", "comment_text": "Was not used. Used own transport to A&E.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1107 - Q2", "comment_text": "Service is good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1110 - Q2", "comment_text": "Because there were very helpful and very kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1113 - Q2", "comment_text": "The guy would not wait 5 -10 minutes to pick me up then a driver had to be brought from home to take me back home had to wait 2 hours for pick up.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1116 - Q2", "comment_text": "Driver was punctual and extremely pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1119 - Q2", "comment_text": "Very friendly and efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1122 - Q2", "comment_text": "They always get me there 15 mins before my time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1125 - Q2", "comment_text": "Transport arrived on time. Driver was pleasant, caring and polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1128 - Q2", "comment_text": "Waited 7 hours from original call. When ambulance came the staff were excellent, there was no need to go to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1131 - Q2", "comment_text": "The 2 ambulance crew were excellent. So concerned about me. Stayed with me at the hospital as I collapsed. Very reassuring and so kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1137 - Q2", "comment_text": "Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1140 - Q2", "comment_text": "I used the ambulance service in March 2021 and they were supportive and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1143 - Q2", "comment_text": "Quick response.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1146 - Q2", "comment_text": "Lovely friendly people.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1149 - Q2", "comment_text": "Excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1152 - Q2", "comment_text": "I have had superb 100% plus plus plus attention. I am an amputee and in wheelchair. Great kindness shown and so friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1155 - Q2", "comment_text": "Because it's true, drivers very helpful, and well nice chatty. Nothing was a bother.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1158 - Q2", "comment_text": "I am so grateful that you're there to help me, I really appreciate it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1161 - Q2", "comment_text": "Not very good, for people with bad mobility I could not fit in the seats owing to the size of my legs (lipoedema) I had to sit on a very low seat with no arms on to pull up.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1164 - Q2", "comment_text": "I'm writing on behalf of *** - I am aware he seemed perfect satisfied - he has Alzheimer! (his wife)", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1167 - Q2", "comment_text": "I have total respect for the NHS and every one in it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1170 - Q2", "comment_text": "Driver was very professional and polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1173 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1176 - Q2", "comment_text": "Transport sometimes return patients home in dark and cold. May be better if Social services linked to patients on their own. Not going to care home or relatives. Patients go from busy noisy places 'poll's into nothing!", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1179 - Q2", "comment_text": "the double crew that collected my wife and myself were excellent.it was well after 1800 hrs when our appointment ended,but the woman on thedesk rang your control and  within 30 mins a ambulance collected us andwithin 30/40 mins we were back home once again the ambulanceman wasexcellent. once again thankyou", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1182 - Q2", "comment_text": "Very good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1185 - Q2", "comment_text": "Excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1188 - Q2", "comment_text": "Always been very satisfied.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1191 - Q2", "comment_text": "Fall.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1194 - Q2", "comment_text": "The staff were very friendly and helpful and a good laugh.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1197 - Q2", "comment_text": "The service was without fault.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1200 - Q2", "comment_text": "The journey was comfortable and quick and not too far from home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1203 - Q2", "comment_text": "I had no problems.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1206 - Q2", "comment_text": "I had an appointment for Day Surgery at 08.30. I was told you couldn't provide transport for that time so I was late for surgery.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1209 - Q2", "comment_text": "Very good ambulance service appreciation of kindness.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1212 - Q2", "comment_text": "Because they were very good. Pleasant, courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1215 - Q2", "comment_text": "Very satisfied.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1218 - Q2", "comment_text": "Ambulance staff very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1221 - Q2", "comment_text": "Because they could not help me any more than they did.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1224 - Q2", "comment_text": "Because it is true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1227 - Q2", "comment_text": "I was helped in and out of transport. People very friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1230 - Q2", "comment_text": "I was very happy with all the care I was given.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1233 - Q2", "comment_text": "The hospital ambulance driver was very helpful and caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1236 - Q2", "comment_text": "On time driver was pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1239 - Q2", "comment_text": "Come on time. Driver was accommodating  and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1242 - Q2", "comment_text": "Very nice pushed me out of house in wheelchair, made comfortable in ambulance  also left me comfortable when I arrived home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1245 - Q2", "comment_text": "I am very grateful for your service and the ambulance staff are very caring and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1248 - Q2", "comment_text": "They do their job excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1251 - Q2", "comment_text": "I was impressed by the kindness given to me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1254 - Q2", "comment_text": "Drivers very caring of patient - good drivers - always try to be on time - despite road conditions and heavy traffic at peak periods.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1257 - Q2", "comment_text": "Always on time. Always clean and tidy. Always courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1260 - Q2", "comment_text": "The vehicle arrived on time. The driver was helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1263 - Q2", "comment_text": "A very pleasant journey with a good friendly driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1266 - Q2", "comment_text": "I felt I was in good hands.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1269 - Q2", "comment_text": "Very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1272 - Q2", "comment_text": "Without this wonderful service I could not attend my appointment. Thank you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1275 - Q2", "comment_text": "Because the service is very good, and staff are very caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1278 - Q2", "comment_text": "Ambulance driver very friendly. Good driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1281 - Q2", "comment_text": "Always very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1284 - Q2", "comment_text": "Both journeys were difficult. Felt have I sick going to appointment. But arrived without problems on the return, threw up 3 mins from home. The crew were lovely.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1287 - Q2", "comment_text": "Always nice to be nice, i was asked the question and i answered. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1290 - Q2", "comment_text": "I received  every careAnd assistanceSo in my case I don't feel any thing could be better ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1293 - Q2", "comment_text": "Staff very friendly good customer service ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1296 - Q2", "comment_text": "No change. Excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1299 - Q2", "comment_text": "As I am old, disabled, no longer have a car.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1302 - Q2", "comment_text": "Ambulance men always very helpful and look after you very well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1305 - Q2", "comment_text": "Cannot fail to say how good the ambulance people are so caring and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1308 - Q2", "comment_text": "They accommodated my needs.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1311 - Q2", "comment_text": "They were friendly and helpful, but I was in agony and needed help quicker.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1314 - Q2", "comment_text": "Always on time. Happy to help. Good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1317 - Q2", "comment_text": "Yes, I have to say your Patient Transport Crews are Very kind, very helpful, very caring and very nice people", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1320 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1323 - Q2", "comment_text": "Because in my opinion its the truth..", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1326 - Q2", "comment_text": "Because it was good and I appreciate getting home in good time, I don't mind waiting to go home from hospital as it's not too long and offered a cup of tea while waiting in discharge area.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1329 - Q2", "comment_text": "Could not have been better.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1332 - Q2", "comment_text": "Helped me into ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1335 - Q2", "comment_text": "Excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1338 - Q2", "comment_text": "Pleasant, chatty drivers, very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1341 - Q2", "comment_text": "Kind, helpful, cheerful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1344 - Q2", "comment_text": "Early. Clean. Chatty.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1347 - Q2", "comment_text": "Staff both friendly and helpful at all times.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1350 - Q2", "comment_text": "Pick up time very erratic. Aware can\u2019t be on time but almost lost my appointment at RVI.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1353 - Q2", "comment_text": "The driver of the car that took me where I needed to go. He talked to, we even had a good laugh. Made me feel good about go to the appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1356 - Q2", "comment_text": "Only patient on ambulance so there on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1359 - Q2", "comment_text": "Helpful polite and professional great lads and lasses.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1362 - Q2", "comment_text": "Service was brilliant staff [unreadable] great patient care.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1365 - Q2", "comment_text": "Excellent service i.e., staff etc.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1368 - Q2", "comment_text": "I was so pleased with it. The paramedics were so kind and helpful. I felt I had been on a lovely day out. Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1371 - Q2", "comment_text": "He helped me on and off the transport, got a wheelchair to take me upstairs to ward. As I made me downstairs to Ambulance waiting area having finished 1 hr before. [7. When you used ambulance service\u2026..best estimate] Ticked: I waited over 1 hour. Comments: I was dropped off early. [10. The overall booking process.] Ticked: Fairly Good, Very poor - Comments: 1st time good. [20. The last time you used the ambulance\u2026.best estimate.] Ticked: 31 - 60 minutes - Comments: I was finished early.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1374 - Q2", "comment_text": "The transport was on time it was clean and comfortable. The drivers were pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1377 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1380 - Q2", "comment_text": "Can't fault service - only problem is having to use rear seats (I'm too tall).", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1383 - Q2", "comment_text": "Ambulance crew very patient and kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1386 - Q2", "comment_text": "The driver was very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1389 - Q2", "comment_text": "Kind, helpful and efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1392 - Q2", "comment_text": "Nice polite drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1395 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1398 - Q2", "comment_text": "On time. Polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1401 - Q2", "comment_text": "The driver was very caring and looked after me very well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1404 - Q2", "comment_text": "Were here quickly dealt with problem quickly, got my husband to hospital were good to me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1407 - Q2", "comment_text": "Very friendly and always talk to me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1410 - Q2", "comment_text": "The team were on time. Very pleasant at all times. Came for my return on time, after seeking for me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1413 - Q2", "comment_text": "Always very nice and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1416 - Q2", "comment_text": "The lad was nice, cheerful, helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1419 - Q2", "comment_text": "Very satisfied with the service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1422 - Q2", "comment_text": "Very friendly, polite, patient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1425 - Q2", "comment_text": "The ambulance driver helped up the stairs because the lift wasn't working.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1428 - Q2", "comment_text": "Ambulance came 30 minutes better than a hour.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1431 - Q2", "comment_text": "Responded very quickly to my 999 call.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1434 - Q2", "comment_text": "Every time I used them they were on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1437 - Q2", "comment_text": "I never have any problem. With me in a wheelchair. So kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1440 - Q2", "comment_text": "Clean car, smart courteous driver, very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1443 - Q2", "comment_text": "The staff are very helpful and polite and very pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1446 - Q2", "comment_text": "The driver was very good and on time and got me there in good time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1449 - Q2", "comment_text": "I got to hospital on time with nice man and ambulance driver at [unreadable].", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1452 - Q2", "comment_text": "Pick up reasonable time. Friendly and helpful staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1455 - Q2", "comment_text": "Always on time - pleasant caring drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1458 - Q2", "comment_text": "I am disabled and cannot walk or stand unaided and ambulance attendants cannot use a molift which my wife had to do. I am 89 and she is 83.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1461 - Q2", "comment_text": "All is true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1464 - Q2", "comment_text": "Because they are prompt and early.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1467 - Q2", "comment_text": "I value the drivers so much, they provide an excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1470 - Q2", "comment_text": "I'm always picked up at the proper time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1473 - Q2", "comment_text": "Because it's true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1476 - Q2", "comment_text": "Drive very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1479 - Q2", "comment_text": "Could not fault it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1482 - Q2", "comment_text": "Really good and be kind. Thank you so much for all your support.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1485 - Q2", "comment_text": "Pleasant staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1488 - Q2", "comment_text": "Staff very helpful with getting on and off transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1491 - Q2", "comment_text": "Very considerate, professional yet friendly. They made me feel at ease and they talked to me as I told them I suffer from Narcolepsy, so I didn\u2019t drop off. Excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1494 - Q2", "comment_text": "Very clean and always are clean and tidy. The driver and helper always talk to me on way to the hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1497 - Q2", "comment_text": "Very good service all round NHS is there when you need them.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1500 - Q2", "comment_text": "Total satisfaction.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1503 - Q2", "comment_text": "Staff were very caring and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1506 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1509 - Q2", "comment_text": "You yourselves could not have done better at all 10/10. [5. How did you travel to your appointment, was it by:] Ticked Don\u2019t know. Was a normal car.  Many thanks.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1512 - Q2", "comment_text": "It would have been very good. It was running late so I was late.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1515 - Q2", "comment_text": "It was excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1518 - Q2", "comment_text": "Usually so good - Last time very early. 7 - 10 am got to hospital 2 hours early. Taken to empty department.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1521 - Q2", "comment_text": "Driver very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1524 - Q2", "comment_text": "As I use this service 3 times a week, all staff are used to me and are always friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1527 - Q2", "comment_text": "Because it is an excellent service. Very polite and helpful to your need.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1530 - Q2", "comment_text": "Paramedics were wonderful when he went into hospital. Transport to Freeman was good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1533 - Q2", "comment_text": "The guy in the ambulance transport was very helpful. But I was worried sick in case I had a bladder episode due to my husband / carer not being allowed to go. I had a [unreadable] there so would be no help to help me in.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1536 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1539 - Q2", "comment_text": "Kept me talking all the way to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1542 - Q2", "comment_text": "I had Covid 19 and pneumonia, so was rushed into hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1545 - Q2", "comment_text": "First class treatment and consideration.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1548 - Q2", "comment_text": "Great service.  ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1551 - Q2", "comment_text": "Because everything was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1554 - Q2", "comment_text": "The staff helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1557 - Q2", "comment_text": "Because they are so helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1560 - Q2", "comment_text": "Couldn\u2019t do without service. Nice staff very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1563 - Q2", "comment_text": "Good chatty drivers, very helpful getting in and out of transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1566 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1569 - Q2", "comment_text": "Good timing to go to the hospital. Collection 2:00   appointment 2:10", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1572 - Q2", "comment_text": "Was an hour early at appointment so had to wait.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1575 - Q2", "comment_text": "Because I always get good service and they take good care of me. [20. The last time you used the ambulance service , how long\u2026.best estimate.] Ticked: It was on time. Comments: As blind I have cancer and COPD. But I am grateful for the help you gave me as well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1578 - Q2", "comment_text": "Very well looked after.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1581 - Q2", "comment_text": "Overall care.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1584 - Q2", "comment_text": "They have always been polite and very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1587 - Q2", "comment_text": "Had to wait 7 and 1/2 hours.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1590 - Q2", "comment_text": "Workers always polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1593 - Q2", "comment_text": "Because the drivers are patient they care and they know where to go in any hospital. P.S. I mainly go by hospital car.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1596 - Q2", "comment_text": "Hand operation.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1599 - Q2", "comment_text": "It was good last time I used it, but there have been times when it was poor.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1602 - Q2", "comment_text": "With needing wheelchair assistant helped me at reception and booked in. Coming home made sure I was back in the house ok.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1605 - Q2", "comment_text": "They were very caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1608 - Q2", "comment_text": "[I no longer use the service I use my own transport. Thank you.]", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1611 - Q2", "comment_text": "Because this is what I believed.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1614 - Q2", "comment_text": "Both drivers were on time, friendly and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1617 - Q2", "comment_text": "Because the service was good and prompt.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1620 - Q2", "comment_text": "They were over 1 hour late to get me from home to Freeman Hospital. I was very late for appointment and very stressed out.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1623 - Q2", "comment_text": "Helpful and empathetic ambulance crew/staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1626 - Q2", "comment_text": "On time. Clean car. Courteous helpful driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1629 - Q2", "comment_text": "As I live in Shelter accommodation it was arranged by my housekeeper :- ****", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1632 - Q2", "comment_text": "On time and very kind and considerate.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1635 - Q2", "comment_text": "Good service to have driver A1 [?]", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1638 - Q2", "comment_text": "Most of the time arrive on time and always pleasant and transport clean.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1641 - Q2", "comment_text": "Because your service is very good you deserve it sorry about spelling.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1644 - Q2", "comment_text": "I never had to wait for the transport that long.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1647 - Q2", "comment_text": "Drivers are helpful keeping good time and courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1650 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1653 - Q2", "comment_text": "Pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1656 - Q2", "comment_text": "The driver was very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1659 - Q2", "comment_text": "Very good service was well pleased.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1662 - Q2", "comment_text": "They were very pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1665 - Q2", "comment_text": "The crew were just very professional", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1668 - Q2", "comment_text": "Came to pick up on time and waited patiently to send back home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1671 - Q2", "comment_text": "Considering that most of my drivers were volunteers, the service was superb.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1674 - Q2", "comment_text": "The drivers were polite, pleasant and very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1677 - Q2", "comment_text": "Two nurse were and put me at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1680 - Q2", "comment_text": "Because it was.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1683 - Q2", "comment_text": "Arrived in good time for my husband appointment and pushed him in his wheelchair to his patient department.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1686 - Q2", "comment_text": "Excellent all round.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1689 - Q2", "comment_text": "Because it was a pleasant drive with a friendly drive.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1692 - Q2", "comment_text": "The drivers are extra special. This is NHS Ambulance drivers not taxi.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1695 - Q2", "comment_text": "Excellent service altogether.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1698 - Q2", "comment_text": "They were on time picking me up both ways.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1701 - Q2", "comment_text": "They were very professional and friendly and prompt.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1704 - Q2", "comment_text": "All drivers and escorts are polite, considerate, and extremely helpful providing a wheelchair every time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1707 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1710 - Q2", "comment_text": "The staff and cars were excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1713 - Q2", "comment_text": "To help you with services for patients.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1716 - Q2", "comment_text": "Because it was excellent made to feel comfortable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1719 - Q2", "comment_text": "Punctual driver and friendly and helpful also.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1722 - Q2", "comment_text": "Very helpful and kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1725 - Q2", "comment_text": "Lovely ambulance man and very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1728 - Q2", "comment_text": "Ambulance was on time. Staff very pleasant and nothing was a bother.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1731 - Q2", "comment_text": "Ambulance came in good time after I called. ( wife's broke hip)", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1734 - Q2", "comment_text": "As I live in shelter accommodation all transport arrangements were made by my housekeeper ****.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1737 - Q2", "comment_text": "Crew were very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1740 - Q2", "comment_text": "It was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1743 - Q2", "comment_text": "I was looked after really excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1746 - Q2", "comment_text": "Extremely clean ambulance. Call out was quick and the staff polite and well trained.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1749 - Q2", "comment_text": "The service was very good to me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1752 - Q2", "comment_text": "Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1755 - Q2", "comment_text": "The best, a helpful driver as I walk very badly. And without transport I could not get to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1758 - Q2", "comment_text": "I have used this service for 4 hospital appointments and all drivers were friendly and very helpful and punctual.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1761 - Q2", "comment_text": "I've used the system for 6 years now and if it's changed its usual good service, for some. It hasn\u2019t for me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1764 - Q2", "comment_text": "Prompt. Polite. Helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1767 - Q2", "comment_text": "Very pleasant people and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1770 - Q2", "comment_text": "Transport on time for pick up and didn\u2019t wait too long on return journey.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1773 - Q2", "comment_text": "I think they are very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1776 - Q2", "comment_text": "Some vehicles arrive early or late, which can mean a lot of sitting waiting or rushing!", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1779 - Q2", "comment_text": "The service is good. Going into the hospital. It's the return journey coming home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1782 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1785 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1788 - Q2", "comment_text": "Always good quality vehicles, very clean.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1791 - Q2", "comment_text": "Staff always found to be efficient, courteous, and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1794 - Q2", "comment_text": "At this time - June - I was in a lot of pain.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1797 - Q2", "comment_text": "Very helpful and didn't rush you. Very caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1800 - Q2", "comment_text": "Arrived on time, pleasant driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1803 - Q2", "comment_text": "The journey there was by taxi not ambulance and I ended up booking my own taxi home to avoid a long wait.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1806 - Q2", "comment_text": "Because the ambulance driver was so caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1809 - Q2", "comment_text": "The driver was patient, considerate and very pleasant to deal with.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1812 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1815 - Q2", "comment_text": "Had to wait 2 hours for return home and there was no information when it would happen.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1818 - Q2", "comment_text": "Very friendly and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1821 - Q2", "comment_text": "The driver was pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1824 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1827 - Q2", "comment_text": "Nothing. Very good [unreadable]Berwick Ambulance [unreadable] hospital on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1830 - Q2", "comment_text": "Very efficient plus pleasant staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1833 - Q2", "comment_text": "Very polite and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1836 - Q2", "comment_text": "Good to find patients address.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1839 - Q2", "comment_text": "Clean vehicle. Driver polite, kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1842 - Q2", "comment_text": "They were so kind and helpful that I dropped having an attendant. The nurses took over from the ambulance men.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1845 - Q2", "comment_text": "Good time keeping. Pleasant staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1848 - Q2", "comment_text": "I am dependant on NHS transport and help from drivers/co - drivers due to balance and mobility issues.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1851 - Q2", "comment_text": "Arrived very quickly to take me to A&E. Two people were very nice with me ( Ambulance) Also previous trip from Chester-Le-Street Rehab to appointment at University North Durham.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1854 - Q2", "comment_text": "Very helpful. Looked after me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1857 - Q2", "comment_text": "Because the drivers and helpers were all friendly and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1860 - Q2", "comment_text": "Friendly supportive staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1863 - Q2", "comment_text": "Transport good staff have been very good. Helpful and courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1866 - Q2", "comment_text": "Staff very helpful!!!", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1869 - Q2", "comment_text": "Courteous and friendly staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1872 - Q2", "comment_text": "Covid is still around, and I was disappointed that there were other passengers in vehicle, although I understand.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1875 - Q2", "comment_text": "Fully satisfied with all aspects of service provided.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1878 - Q2", "comment_text": "Nothing was a trouble. I was well looked after.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1881 - Q2", "comment_text": "The driver was very helpful and was talking to me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1884 - Q2", "comment_text": "Because it was excellent service from start to finish.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1887 - Q2", "comment_text": "I was treated with respect and great kindness.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1890 - Q2", "comment_text": "Good or very good what more can you say.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1893 - Q2", "comment_text": "Pleased from all aspects.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1896 - Q2", "comment_text": "The staff were brilliant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1899 - Q2", "comment_text": "Very nice people as they look after you when you need them.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1902 - Q2", "comment_text": "Men were very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1905 - Q2", "comment_text": "The staff are all friendly, caring, and considerate, use the name by which you liked to be called not formal surname unless asked for.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1908 - Q2", "comment_text": "Excellent service on time and made to feel comfortable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1911 - Q2", "comment_text": "Taxi was late for appointment. Did not know where he was going in the hospital grounds.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1914 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1917 - Q2", "comment_text": "Picked up easy. Pleasant trip.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1920 - Q2", "comment_text": "All staff are very, very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1923 - Q2", "comment_text": "The both ambulance crew looked after me from picking me up to taking me back home. Making sure I got into my bungalow all right.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1926 - Q2", "comment_text": "Friendly, punctual, and professional.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1929 - Q2", "comment_text": "Taxi ambulance back home, less waiting time for ambulance. Quick trip home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1932 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1935 - Q2", "comment_text": "I have found it very good and I want to tell you I appreciate it. On time - courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1938 - Q2", "comment_text": "Drive very good. Well dressed, polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1941 - Q2", "comment_text": "Pleasant staff, comfortable journey.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1944 - Q2", "comment_text": "The car was no time  to pick me up from home. I did not have to wait long to get a car from the hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1947 - Q2", "comment_text": "Staff were very friendly and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1950 - Q2", "comment_text": "Always on time (unless traffic problems prevail). Drivers very polite and caring of patient\u2019s needs.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1953 - Q2", "comment_text": "Good transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1956 - Q2", "comment_text": "Excellent service, odd mistakes by a very committed team.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1959 - Q2", "comment_text": "Excellent service. Lovely driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1962 - Q2", "comment_text": "Helpful and caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1965 - Q2", "comment_text": "Arrived in good time for my appointment. Were polite and took care of me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1968 - Q2", "comment_text": "The carer was very helpful and kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1971 - Q2", "comment_text": "I use patient transport 6 times a week and I never know when it will arrive, I seat with my coat on for an hour before it arrived.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2182 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2191 - Q1", "comment_text": "Very professional crew dealt with me promptly before taking. Me to hospital thank you ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2199 - Q2", "comment_text": "Got the ambulance there quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2208 - Q1", "comment_text": "The ambulance staff were brilliant   But my doctor had said an ambulance would be here within an hour at 4-05 and my husband needed to get a blood transfusion.  We were still waiting 3 hours later so rang 999 and had a waiting time of ten minutes for them to answer.  My husband had a blood transfusion as soon as he arrived at hospital", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2216 - Q2", "comment_text": "Nothing really everything was very professional ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2225 - Q1", "comment_text": "Answered quickly, reassuring call handler.  Ambulance came quickly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2233 - Q2", "comment_text": "I don't exactly know what could minimize the response time.  It's certainly not the fault of the ambulance service.  But waiting 90 minutes for a life threatening situation was a bit scary.  ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2242 - Q1", "comment_text": "Due to shortages the ambulance took 2 hrs to come , but when they arrived they were absolutely wonderful , and I could not fault the teams that came , they were friendly, professional and helpful in keeping us all calm .", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2250 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2259 - Q1", "comment_text": "My wife was the Hill and very ambulance caveing", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2267 - Q2", "comment_text": "Quicker response ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2276 - Q1", "comment_text": "Ambulance staff were so polite and helpful explaining yhings", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2284 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2293 - Q1", "comment_text": "Ambulance came in About 30 min, The medicks where Friendly and professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2301 - Q2", "comment_text": "Nothing. I even had a call back from handler to check ok whilst ambulance on way ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2310 - Q1", "comment_text": "Great service but due to being in the middle of a pandemic the service is stretched", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2318 - Q2", "comment_text": "If they would have been able to come quicker but I do realise that there was probably people in a worse state as I was. But they did call in between on phoning for the ambulance and there arrival.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2327 - Q1", "comment_text": "Arrived in about 15mins & was triaged for transport to the RVI. Kind & caring to myself as a stroke victim", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2335 - Q2", "comment_text": "I don\u2019t feel like anything could have been done any better. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2344 - Q1", "comment_text": "Staff were caring, supportive and knowledgeable in their duty of care. Answered my questions honestly and I felt safe in their hands. Genuine concern and put me and my wife at ease. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2352 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2361 - Q1", "comment_text": "Poor Ambulance crews with a really bad attitude to people with mental health issues ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2369 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2378 - Q1", "comment_text": "You are literally saving lives day by day. Staying calm. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2386 - Q2", "comment_text": "Perfectly satisfied ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2395 - Q1", "comment_text": "Helpful positive attitude and realy good with patient", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2403 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2412 - Q1", "comment_text": "It saves lives ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2420 - Q2", "comment_text": "I was very happy with the service received. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2429 - Q1", "comment_text": "I\u2019ve had paramedics be transphobic towards me and had me arrested for false allegations ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2437 - Q2", "comment_text": "The staff member also put this huge niddle in my hand which was found unnecessary when I arrived to the hospital. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2446 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2454 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2463 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2471 - Q2", "comment_text": "Improve of staff problem (i.e.) shortage.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2480 - Q1", "comment_text": "The staff were very friendly and efficient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2488 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2497 - Q1", "comment_text": "Everyone involved so polite and helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2505 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2514 - Q1", "comment_text": "Enquiring and informative ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2522 - Q2", "comment_text": "Improve the 111 service it is diabolical.  This is why the ambulance service is under so much strain. 2 hours waiting to answer a call then another 5 to get a call off a dr. However ambulance service amazing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2531 - Q1", "comment_text": "They were very prompt and curtious", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2539 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2548 - Q1", "comment_text": "The tone of voice made by the team", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2556 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2565 - Q1", "comment_text": "Full message did not appear to be passed on amongst professionals and attendance took longer than expected for a vulnerable single person on their own.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2573 - Q2", "comment_text": "Nothing. Your crew excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2582 - Q1", "comment_text": "They put me at ease as soon as they came. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2590 - Q2", "comment_text": "All satisfactory ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2599 - Q1", "comment_text": "The paramedics were so calm & helpful from the telephone assessment to taking my husband to hospital. Keeping me informed during all their emergency checks ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2607 - Q2", "comment_text": "Spot on with everything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2616 - Q1", "comment_text": "The ambulance arrived quickly, and the paramedics were brilliant.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2624 - Q2", "comment_text": "The paramedics could have reacted with a little bit more care and urgency with the information they were given ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2633 - Q1", "comment_text": "Paramedics were fantastic. Really made my little girl feel safe ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2641 - Q2", "comment_text": "Arrival time to the patient needs to be improved", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2650 - Q1", "comment_text": "Prompt response, good thorough check, kind and considerate", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2658 - Q2", "comment_text": "No your service was excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2667 - Q1", "comment_text": "Because they were all very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2675 - Q2", "comment_text": "Nothing! ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2684 - Q1", "comment_text": "While really busy & unable to provide an ambulance the call handler was really helpful & kind", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2692 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2701 - Q1", "comment_text": "Call and ambulance men brilliant. Just took too long to arrive.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2709 - Q2", "comment_text": "Not for me everything was OK, as you would expect.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2718 - Q1", "comment_text": "Because the young girl said it would be half an hour and it was really less.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2726 - Q2", "comment_text": "Nothing. The care I received from the ambulance service was exceptional.You all truly deserve more recognition and better pay for the job you do. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2735 - Q1", "comment_text": "Assessment was very caring and competent.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2743 - Q2", "comment_text": "Ambulance bed was like freezing ice and journey of 30 mins was not good  either ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2752 - Q1", "comment_text": "Have used service  3 times in probably  last three months.  first 2 times your people were fantastic. But unfortunately last time they were more than a little incompetent. They could not insert iv needleto provide pain relief, said they were  hitting  valves in my hand. Struggled  to lift me on stretcher with one of them nearly  more in need of ambulance  than me.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2760 - Q2", "comment_text": "Explain at the very beginning of the call that the operator has to ask a number of, what may seem unrelated, questions to determine the care and attention required. And reassure the caller that the ambulance service are doing everything they can to process the call as quickly as possible. I understand the need to \u201cweed out\u201d situations that do not require an ambulance, but it adds to the stress when you don\u2019t even know if you are being treated seriously.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2769 - Q1", "comment_text": "Polite and exceptionally helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2777 - Q2", "comment_text": "Nothing they were very reassuring ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2786 - Q1", "comment_text": "The crew were very professional, courteous and most importantly friendly. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2794 - Q2", "comment_text": "Can't think of anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2803 - Q1", "comment_text": "Waited for hours", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2811 - Q2", "comment_text": "Nothing I can think of.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2820 - Q1", "comment_text": "Both paramedics that attended to me, from rainton meadows were very kind and assisted and assured me every step. Were very friendly and were amazing with my puppy. Many thanks to them both. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2828 - Q2", "comment_text": "Nothing I can think of", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2837 - Q1", "comment_text": "Due to the demand of ambulances they were late getting to me I had full left hand side parylasys", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2845 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2854 - Q1", "comment_text": "First time using the service and the assistance was excellent", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2862 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2871 - Q1", "comment_text": "Very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2879 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2888 - Q1", "comment_text": "The paramedics deserve recognition for their care and attention at the house when I called the ambulance", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2896 - Q2", "comment_text": "None ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2905 - Q1", "comment_text": "Called doctor waited over 2 hours doctor calls ambulance waiting over 4 hours. Patient in extreme pain and discomfort. No updates so distressing to say the least !", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2913 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2922 - Q1", "comment_text": "Although had to wait over 2 hrs I had chase up calls during to check The crew were pretty much fantastic witj my care as soon as they turned up", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2930 - Q2", "comment_text": "Nothing else could have been done ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2939 - Q1", "comment_text": "Very responsive ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2947 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2956 - Q1", "comment_text": "It took a second call to finally get through to an operator As my dad was taken to hospital it was clearly an emergency - he died 36 hours later However when the emergency paramedics arrived they were brilliant ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2964 - Q2", "comment_text": "Nothing .", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2973 - Q1", "comment_text": "Paramedics were very knowledgeable and kept us all calm  ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2981 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2990 - Q1", "comment_text": "Took 10 mins to actually get through to someone on 999 which I understand lines can be busy, but whilst first ringing and they ask for which service they didn't hang up in background so heard there conversation and laughing whilst on the line ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2998 - Q2", "comment_text": "Should have been told honestly how long the ambulance may have been expected to arrive ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3007 - Q1", "comment_text": "The lady on the phone was understanding, helpful and gave us a lot of info and freindly and caring this heled my mum", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3015 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3024 - Q1", "comment_text": "The 2 paramedics that attended my call were exceptional , very professional & caring , ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3032 - Q2", "comment_text": "Another time it was impossible to get an ambulance because there were none available.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3041 - Q1", "comment_text": "Kind staff and were careful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3049 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3058 - Q1", "comment_text": "Saved me from serious health issues, heart failure.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3066 - Q2", "comment_text": "Just the waiting times for them to arrive, especially when coming home from hospital when I waited all day till after 7 o'clock in the evening, but I understand all services are stretched at this time.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3075 - Q1", "comment_text": "The person on the phone was very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3083 - Q2", "comment_text": "Pay for taxi service like before if there isn't enough ambulance's available", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3092 - Q1", "comment_text": "Living in a fairly remote rural area it can take time for the ambulance to arrive obviously depending on its previous location but in this case the response time was good.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3100 - Q2", "comment_text": "Nothing the crew were absolutely amazing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3109 - Q1", "comment_text": "The staff were friendly and helpful. Very supporting and quick in action. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3117 - Q2", "comment_text": "Nothing they weee brill", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3126 - Q1", "comment_text": "Efficient effective and most professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3134 - Q2", "comment_text": "Nothing .", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3143 - Q1", "comment_text": "The caller was vey good", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3151 - Q2", "comment_text": "Can't think of any", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3160 - Q1", "comment_text": "The paramedic arrived within 25 minutes and assessed my wife. He then transported her to A&E at North Tees Hospital. The speed of the response and the paramedics approach was excellent. During my initial 999 call the call handler told me that the service was busy and an ambulance could take up to 90 minutes to respond, so the speed of the service was a huge relief", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3168 - Q2", "comment_text": "I need help with my bills, I\u2019m classed as vulnerable and would like some help.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3177 - Q1", "comment_text": "Made me feel safe in their hands", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3185 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3194 - Q1", "comment_text": "The response time was so fast. The team made sure everything was perfectly fine before leaving. They were professional and friendly. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3202 - Q2", "comment_text": "You  could  not  ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3211 - Q1", "comment_text": "The call handler was very good keeping us calm and giving instructions in an awful situation.The ambulance crew 2 gentlemen were brilliant with my little boy I can\u2019t thank them enough. They were here so very quickly, did what they had to at the home and got us to hospital ASAP in the most awful situation. They kept myself calm reassuring me and there care and compassion was brilliant. I will forever be thankful to them! A service I couldn\u2019t fault!", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3219 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3228 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3236 - Q2", "comment_text": "Nothing really was ,all good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3245 - Q1", "comment_text": "Fast response ambulance paramedics introduced themselves very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3253 - Q2", "comment_text": "Arrived within the time limits given by the nhs, but in circumstances other people had 25 minutes was good . Apart from that  great job done. My husband was in surge with in 2 hours of him having the stroke", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3262 - Q1", "comment_text": "Although told the ambulance could take up to 60 minutes to arrive it was actually here in 10. The crew were reassuring and kept me informed of what was happening ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3270 - Q2", "comment_text": "111 is not fit for purpose.....", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3279 - Q1", "comment_text": "Very good. 3 ladies worked as team.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3287 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3296 - Q1", "comment_text": "Use\u2026..", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3304 - Q2", "comment_text": "Managed to get an ambulance to come and get the patient. We waited over 3 hours. 2nd time. [6. The last time you used the service, for how long, if at all, did you need to wait for the ambulance to reach you from the time the ambulance was called for you?] written: An ambulance didn't come last time. [8. The length of time it took for the ambulance to reach you] Ticked - Very poor, written: The ambulance didn't come 1st time.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3313 - Q1", "comment_text": "Doctor would not visit and told us to use ambulance.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3321 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3330 - Q1", "comment_text": "I always receive an amazing response from the 999 service. They help me remain calm at a time when I at at my most distressed", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3338 - Q2", "comment_text": "Nothing they were fantastic ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3347 - Q1", "comment_text": "Very nice when answering  telephone ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3355 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3364 - Q1", "comment_text": "Ambulance staff were friendly, official, caring and very professional. It can be daunting in such moments and I felt completely at ease and without fear. The journey was quite uncomfortable. That\u2019s all. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3372 - Q2", "comment_text": "Expertly treated", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3381 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3389 - Q2", "comment_text": "None ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3398 - Q1", "comment_text": "Very distressing time for the family the crew were amazing took there time and helped all the family come to terms with tmwhat was happening", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3406 - Q2", "comment_text": "Not try to dismiss our use of thermometer or oxy meter. I\u2019ve used it for nigh on 8 years and they\u2019ve done the job! I don\u2019t just accept the first reading they give. Our older son has had asthma too and we have a good idea of which way they\u2019re going. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3415 - Q1", "comment_text": "For the first time in my life of 68 years an ambulance was called on my behalf. I fell awkwardly from my bike resulting in a fracture and dislocation of my ankle. The projected time of an ambulance was 2 hours. At that time I was lying in cold conditions on a cycle path in an urban area of Newcastle. The  ongoing pain from this event was almost too much to bear. 1 hr 20 mins later an ambulance arrived by which time, without pain relief, I was  exhausted and in very poor shape. Bad triage !! \ud83d\ude21", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3423 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3432 - Q1", "comment_text": "The arrived 10 minutes after I called ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3440 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3449 - Q1", "comment_text": "The paramedics were prompt. The information recieved via phone call was efficient and useful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3457 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3466 - Q1", "comment_text": "It was with us within 15 minutes and the two girls were magnificent.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3474 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3483 - Q1", "comment_text": "Caring, professional care", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3491 - Q2", "comment_text": "Nothing exceptional treatment ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3500 - Q1", "comment_text": "the medics were absolutely on top form such lovely people and they got the patient were they needed to be and saved her life ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3508 - Q2", "comment_text": "I don't think anything could have been done any better", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3517 - Q1", "comment_text": "My neighbour called 999 on my behalf. He asked me all the questions that were asked but I never felt any reassurance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3525 - Q2", "comment_text": "Arrive quicker ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3534 - Q1", "comment_text": "Very polite, courteous and knowledge for a quick diagnosis.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3542 - Q2", "comment_text": "If the Dr is going to ask for OBS such as respiratory rate, then she needs to believe what she is told. Our OBS were the same as the paramedics [unreadable ?could be OB6 or 086]", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3551 - Q1", "comment_text": "Staff were caring and careful. Couldn't be more attentive.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3559 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3568 - Q1", "comment_text": "Very quick to respond...very kind and curious and explained what and why they were doing things.. putting my mind at rest ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3576 - Q2", "comment_text": "Understood the call better as upon arrival in hospital, i was put under immediate observation and advised the ambulance service should have attended.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3585 - Q1", "comment_text": "I have called 999 twice in the past month. The first time was a NEAS ambulance and they were brilliant, very caring and showed genuine concern at 4am for my husband. I phoned again last week and a contracted ambulance was sent. They appeared very uncaring, my husband was struggling for breath and they just kept telling him to get up on the sofa and sit back. They even refused to take his medication (inhalers) with them??? ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3593 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3602 - Q1", "comment_text": "Waiting time", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3610 - Q2", "comment_text": "Understandably delay's can not be avoided, however I had a recent MI and had a stent. I was presenting cardiac symptoms similar to previous MI which prompted the call and it was a bit daunting the time it took for ambulance to arrive.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3619 - Q1", "comment_text": "really helpful did the job they do best got to hospital, they were genuine made me feel relaxed,", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3627 - Q2", "comment_text": "Improve arrival time. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3636 - Q1", "comment_text": "Very professional, patient and understanding ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3644 - Q2", "comment_text": "Nothing really", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3653 - Q1", "comment_text": "Knowledgeable Ambulance crew and very polite ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3661 - Q2", "comment_text": "The overall service was good. Slow transfer to hospital and abrupt call handler. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3670 - Q1", "comment_text": "From the moment the paramedics arrived I felt at ease and they me very comfortable and asked me the appropriate questions ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3678 - Q2", "comment_text": "Nothing was excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3687 - Q1", "comment_text": "Ambulance crew fab caller handler not so great ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3695 - Q2", "comment_text": "More moving & handling training for community responders & more empathy ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3704 - Q1", "comment_text": "When they realised my situation they quickly increased the urgency of their response, called the fire service to gain access to the house and dealt carefully and and quickly to get me to hospital without delay. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3712 - Q2", "comment_text": "I understand the call taker has a script to go by, but the customer was a stranger to me and i could not answer the questions correctly but they didnt seem to listern to what i was trying to tell them. The next question i didnt attend a hospital", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3721 - Q1", "comment_text": "Paramedics fantastic from start to finish, professional and approachable ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3729 - Q2", "comment_text": "The only downside was the time we waited for the ambulance to arrive. Just over an hour.It\u2019s not the fault of the crew.Shift changeover as well. Possibly stagger change overs", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3738 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3746 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3755 - Q1", "comment_text": "Paramedics turned up in 10 minutes and treated me  on the spot. Couldn\u2019t have asked for better care. Thank you. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3763 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3772 - Q1", "comment_text": "Came quickly, met needs of patient quickly.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3780 - Q2", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3789 - Q1", "comment_text": "The service was superb from beginning to end", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3797 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3806 - Q1", "comment_text": "very prompt service  paramedic was very understanding. covid safe in approach to service. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3814 - Q2", "comment_text": "Speed the ambulance time up ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3823 - Q1", "comment_text": "I could not wish for a better service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3831 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3840 - Q1", "comment_text": "Received very good care from the ambulance staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3848 - Q2", "comment_text": "Be a little quicker getting to people but I understand that things a hard at the moment ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3857 - Q1", "comment_text": "An ambulance was dispatched very quickly and the paramedics were fantastic. Kept myself calm and kept my poorly little girl entertained. Can\u2019t thank them enough for everything they did. They had a student with them she was also very lovely. Thanks again ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3865 - Q2", "comment_text": "Just keep up the good work.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3874 - Q1", "comment_text": "Service was excellent", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3882 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3899 - Q2", "comment_text": "Arrived earlier.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3908 - Q1", "comment_text": "Because the ambulance medics were first rate, they treated my husband with upmost care.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3916 - Q2", "comment_text": "Nothing to add very good responders and staff at call centre.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3925 - Q1", "comment_text": "The paramedics were efficient and knowledgeable, my husband suffers with medical anxiety and they managed to calm him down and put him at ease ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3933 - Q2", "comment_text": "Have a larger fleet", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3942 - Q1", "comment_text": "My complaint not  with the paramedics attended but with call handlers who couldn\u2019t reason that penis and the bladder were connected and he could tell where the pain was worst despite the fact she could hear him screaming.  Then referred to nurses unable to advance call to paramedic call handler who once was aware that my husband has terminal bowel cancer thought the answer to the problem was for me to inject him with medazalam.  My husband was admitted to hospital where he died 2 weeks later", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3950 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3959 - Q1", "comment_text": "The treatment they gave was very good and they were lovely they knew exactly what treatment he needed and that he needed to go into hospital ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3967 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3976 - Q1", "comment_text": "The crew of the Ambulance were brilliant. They were friendly, very professional and did everything they could to help me. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3984 - Q2", "comment_text": "Can\u2019t think of anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3993 - Q1", "comment_text": "The ambulance crew where very good at helping me not just for my condition but also where just chatting away as they worked on me  as though we had known each other for years which helped me to calm down as i was panicking ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4001 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4010 - Q1", "comment_text": "The 999 operator was very good, quick and just overall great. The ambulance crew were amazing very good, friendly and speedy. The service is so understaffed so to give such amazing service is brilliant ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4018 - Q2", "comment_text": "Check my records that should have helped.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4027 - Q1", "comment_text": "Very competent person answered my call and gave me the right information ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4035 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4044 - Q1", "comment_text": "Kind and very proffecional made me feel at ease ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4052 - Q2", "comment_text": "The call handler should have listened to what I was saying about the patients condition. Waiting time for the ambulance should be appropriate to incident ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4061 - Q1", "comment_text": "Although there was a delay we were contacted to check on condition. When ambulance arrived both crew friendly & professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4069 - Q2", "comment_text": "I was not the person taken to hospital  but rang on behalf of an old lady who had fallen but the service was quick and the crew very comforting for the patient ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4078 - Q1", "comment_text": "I was very pleased with the care and attention given to my father after his fall..", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4086 - Q2", "comment_text": "In my case simply nothingExcept get heater fixed in the ambulance ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4095 - Q1", "comment_text": "Rang 999 and ambulance was here in 10 mins, both times.Excellent staff. Very good at their jobs. Could not fault at all ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4103 - Q2", "comment_text": "Isn't nowt ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4112 - Q1", "comment_text": "I was very poorly vomiting blood, nothing was stopping it and I was in a lot of pain in my stomach also ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4120 - Q2", "comment_text": "There's nothing you could of done any better Fromm the beginning without the staff", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4129 - Q1", "comment_text": "Caring and professional people. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4137 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4146 - Q1", "comment_text": "Took six hours to get a phone call back to then be told there was a 7 hour wait for an ambulance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4154 - Q2", "comment_text": "They couldn\u2019t have done anything better. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4163 - Q1", "comment_text": "It took a while to get through to an actual call handler ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4171 - Q2", "comment_text": "Nothing I thought they were amazing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4180 - Q1", "comment_text": "Professional help ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4188 - Q2", "comment_text": "The Initial call should have established an urgent need rather than an ongoing, time consuming series of calls. Speed was important and you slowed everything down ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4197 - Q1", "comment_text": "Because the ambulance staff when they arrived were great, the phone staff information given good but the time waiting was poor ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4205 - Q2", "comment_text": "Less questionsFaster response time although I requires more funding and staff", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4214 - Q1", "comment_text": "Took 4 phone calls and hours later for a response ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4222 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4231 - Q1", "comment_text": "Everyone involved was very nice and helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4239 - Q2", "comment_text": "Nothing really, they did enough", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4248 - Q1", "comment_text": "All very professional kind and thoughtful", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4256 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4265 - Q1", "comment_text": "Fairly quick response. Paramedics were kind and respectful. A second call because of an additional concern was also dealt with professionally and helpfully. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4273 - Q2", "comment_text": "N/A. Please tell the Government to give you more people, more pay and more resources!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4282 - Q1", "comment_text": "Brilliant Paramedics. So caring.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4290 - Q2", "comment_text": "Cant think of anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4299 - Q1", "comment_text": "Paramedics very able, efficient and sympathetic ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4307 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4316 - Q1", "comment_text": "They responders were very quick and efficient but we're also really friendly and never made the elderly patient feel rushed.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4324 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4333 - Q1", "comment_text": "The paramedics were very professional friendly and really nice people 10 out of 10 from me ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4341 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4350 - Q1", "comment_text": "I understand that they are busy but the male paramedic was trying to tell my mother in-law she had trapped wind and wasn't going to take her to hospital I had to tell him that she wouldn't ask for an ambulance if she didn't need one he kept saying he would give her pain relief and she could stay at home my mother in-law had a twisted bowel and needed 2 operations to fix it ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4358 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4367 - Q1", "comment_text": "I felt safe and reassured.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4375 - Q2", "comment_text": "Everything was really good couldn\u2019t fault anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4384 - Q1", "comment_text": "Kept me informed when ambulance was delayed.staff that came were excellent  in their approach and manner with my brother,explaining what they were doing ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4392 - Q2", "comment_text": "I cannot think of anything that could have been better. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4401 - Q1", "comment_text": "They had a professional, friendly support attitude and genuinely cared about my well-being.I\u2019m forever grateful.Thank you ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4409 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4418 - Q1", "comment_text": "People who attended where very friendly and helpful and helped put my kid at ease about what was happening with me ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4426 - Q2", "comment_text": "I am aware things can always be improved but on this occasion cannot think of anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4435 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4443 - Q2", "comment_text": "Nothing at all.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4452 - Q1", "comment_text": "I was asked a question about the volume of blood that I found difficult to answer.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4460 - Q2", "comment_text": "Nothing everything was top quality. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4469 - Q1", "comment_text": "The ambulance arrived quickly, the staff were very clear in what was happening and gave advice. The staff seemed very caring and compassionate. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4477 - Q2", "comment_text": "Everything was spot on.  No need for anything better", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4486 - Q1", "comment_text": "Really helpful from the first phone call", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4494 - Q2", "comment_text": "Got there quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4503 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4511 - Q2", "comment_text": "Everything you done was great ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4520 - Q1", "comment_text": "Many thanks All my respect for those people \ud83d\udcaf \ud83d\ude4c \ud83d\ude4f \ud83d\udc4f ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4528 - Q2", "comment_text": "Not made you feel uncomfortable in your own home. Listen to what the patient is saying and stop thinking you know it all.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4537 - Q1", "comment_text": "The team were very helpful and caring for my daughter, really impressed.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4545 - Q2", "comment_text": "In my opinion nothing we didn't go to hospital as mam cant go", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4554 - Q1", "comment_text": "Very professional service", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4562 - Q2", "comment_text": "Even though prompt arrival, there could have been improvements", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4571 - Q1", "comment_text": "The 3 paramedics were exceptional in their job of treating me and talking to me throughout .", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4579 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4588 - Q1", "comment_text": "Very efficient and prompt. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4596 - Q2", "comment_text": "Nothing. Well sorted", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4605 - Q1", "comment_text": "I have had some lovely people look after and literally save my life I carnt thank them enough. But unfortunately I have had a few that havnt been very nice but thankfully not very often ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4613 - Q2", "comment_text": "Provide faster service ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4622 - Q1", "comment_text": "Quick response Lost a better score because one of the paramedics was patronising ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4630 - Q2", "comment_text": "I can't think of anything else the crew could've done.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4639 - Q1", "comment_text": "Took 90 mins to arrive and another 2 hours wait in a queue at the hospital. The paramedics were excellent though", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4647 - Q2", "comment_text": "Satisfied with service", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4656 - Q1", "comment_text": "Ambulance service was really good came quick and were listened to what was wrong and were friendly took there time to get dad off the floor as he was in so much pain with his hip ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4664 - Q2", "comment_text": "Can't think of anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4673 - Q1", "comment_text": "Responded very quickly and arrived within half an hour.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4681 - Q2", "comment_text": "Listened to the senior carer more who was trying to explain the ladies normal behaviour", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4690 - Q1", "comment_text": "2.5 hour wait time in blue light situation ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4698 - Q2", "comment_text": "The overall experience was God just the wait was bad. Quicker response would be better. But I am aware of the difficulties you must have.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4707 - Q1", "comment_text": "I was attended by well trained, polite staff who listened well and asked appropriate questions.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4715 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4724 - Q1", "comment_text": "Crew polite [unreadable] started examination immediately.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4732 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4741 - Q1", "comment_text": "Fast efficient service.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4749 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4758 - Q1", "comment_text": "Ambulance service very good but waiting time very poor.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4766 - Q2", "comment_text": "Everything was excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4775 - Q1", "comment_text": "Quick response, considerate crew, thorough, friendly, and helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4783 - Q2", "comment_text": "In my opinion they done everything right.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4792 - Q1", "comment_text": "Responded very quick and looked after me very well.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4800 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4809 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4817 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4826 - Q1", "comment_text": "Overall the staff were very good my only concern was the time it took for the ambulance to arrive it was poor at 45 minutes for a heart problem ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4834 - Q2", "comment_text": "Nothing  excellent service", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4843 - Q1", "comment_text": "The ambulance arrived within 1/2 an hour and the two paramedics were excellent ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4851 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4860 - Q1", "comment_text": "Phoned ambulance 16.00hrs arrived the next day , was also phoned 3am to say it has been despached , never came? No phone call to say why.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4868 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4877 - Q1", "comment_text": "Very quick and paramedic was lovely ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4885 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4894 - Q1", "comment_text": "The staff were friendly, professional and reassuring. They kept me informed at all times what was happening.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4902 - Q2", "comment_text": "Ok", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4911 - Q1", "comment_text": "Very good communication and friendly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4919 - Q2", "comment_text": "Can\u2019t think of anything.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4928 - Q1", "comment_text": "Speed of arrival as were advised by 999 call operator arrival time could be long wait ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4936 - Q2", "comment_text": "All good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4945 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4953 - Q2", "comment_text": "At the time we needed the service there was nothing different we could suggest we were very grateful they arrived when they did and were helpful and professional ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4962 - Q1", "comment_text": "Looked after by ambulance crew", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4970 - Q2", "comment_text": "Nothing !", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4979 - Q1", "comment_text": "Paramedics were fast, calm and very efficient. I was in considerable pain from an accident, and very scared about not being able to move or breathe properly. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4987 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4996 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5004 - Q2", "comment_text": "No they were very helpful and again very polite ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5013 - Q1", "comment_text": "Wait time ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5021 - Q2", "comment_text": "There was nothing wrong with the service everyone was very professional ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5030 - Q1", "comment_text": "Operator was polite, spoke clearly and was quick to react", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5038 - Q2", "comment_text": "Nothing the paramedic was kind and the ambulance drivers really supportive. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5047 - Q1", "comment_text": "Very quick response. Amazing professional super caring crew.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5055 - Q2", "comment_text": "There was nothing that could have been done better, can\u2019t praise them enough. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5064 - Q1", "comment_text": "The paramedics were very helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5072 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5081 - Q1", "comment_text": "Very efficient and considerate", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5089 - Q2", "comment_text": "Can't think of anything ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5098 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5106 - Q2", "comment_text": "There was 3 paramedics and not 1 showed any empathy towards the patient", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5115 - Q1", "comment_text": "The paramedics who came to the house were so lovely although dad was abit disorientated and abit abrupt they calmed the situation and they were cracking some funnies to reassure him they can help him ect then when dad deteriated rapidly they were so calm and called for back up and them that came too were also the same. In resus they were all lovely too. I'm so grateful for everyone that night that was involved. I thank you so much from the bottom of my heart \u2764\ufe0f ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5123 - Q2", "comment_text": "They did their job well, can't think of anything else", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5132 - Q1", "comment_text": "Excellent clear advice", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5140 - Q2", "comment_text": "immposible .   ambulance staff excelent", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5149 - Q1", "comment_text": "Very prompt response", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5157 - Q2", "comment_text": "Reduced waiting time.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5166 - Q1", "comment_text": "Operator was very informative and advise was relevant ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5174 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5183 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5191 - Q2", "comment_text": "I\u2019d have liked to have had a clearer idea of when ambulance would come. But did arrive pretty much in timeframe given", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5200 - Q1", "comment_text": "Ambulance arrived quickly and the staff were very professional and knowledgeable. Knew exactly what to do ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5208 - Q2", "comment_text": "Been faster in past ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5217 - Q1", "comment_text": "Always treat with kindness and dignity.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5225 - Q2", "comment_text": "I can't comment on the call itself, but the ambulance was great.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5234 - Q1", "comment_text": "Swift.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5242 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5251 - Q1", "comment_text": "The staff that attended gave an excellent service.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5259 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5268 - Q1", "comment_text": "Staff were very caring and professional.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5276 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5285 - Q1", "comment_text": "Crew very helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5293 - Q2", "comment_text": "Maybe been quicker we waited on the floor for 2 hours ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5302 - Q1", "comment_text": "Very polite and put my worries at ease", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5310 - Q2", "comment_text": "Call handlers it would be helpful if advised that a clinician will review as don\u2019t feel confident in their assessment", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5319 - Q1", "comment_text": "Paramedics very good but45min wait with heart pain abit too long", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5327 - Q2", "comment_text": "Nothing better. First class paramedics and arrived quickly ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5336 - Q1", "comment_text": "The ambulance took over 2 hours to attend what was classed as a priority emergency", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5344 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5353 - Q1", "comment_text": "Jill was amazing with my 12 year old son, made him feel at ease and explained everything she was going to do ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5361 - Q2", "comment_text": "I had to keep trying to explaining where we were even though it's literally one straight road and was a bad RTC involving a car and a motorbike. Handler said I'd receive a text to pin point my location although I'd explained I wouldn't recieced it as hadn't had signal for a few days due to local mast problems. Luckily another ambulance on a different job was passing but wasn't going to stop/ help until they seen the seriousness off accident.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5370 - Q1", "comment_text": "The staff and service itself was fantastic, the wait however given the fact it was a 6 year old child I feel was very long.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5378 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5387 - Q1", "comment_text": "very warming young men ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5395 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5404 - Q1", "comment_text": "Paramedics very good response time very poor ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5412 - Q2", "comment_text": "Arrived sooner ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5421 - Q1", "comment_text": "Good team of paramedics new what they were doing very friendly also", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5429 - Q2", "comment_text": "Nothing could have been done.  Everything was excellent.  I can't thank you all enough ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5438 - Q1", "comment_text": "Very quick response when I fell in the bathroom. I was assessed in an extremely professional and reassuring way. It was then deemed unnecessary to refer me to hospital.The attention I received was calming  and helpful. The crew got me up and on to my feet..In my opinion their attention was exemplary.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5446 - Q2", "comment_text": "Nothing. Exceptional ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5455 - Q1", "comment_text": "The ambulance saw me on the floor and stopped to help. They were very friendly and helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5463 - Q2", "comment_text": "Services top notch. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5472 - Q1", "comment_text": "My 87 year old mother lay on the kitchen floor after falling backwards, she had a large hash on her leg that was bleeding out ihad to ring another twice as I couldn't stop the flow of blood and she was saying she was tired and cold which I took it as she was going in to shock, after my third phone call a paramedic ambulance came within 20mins.After the paramedics got the flow of blood under control and took her to hospital an other ambulance showed up 10 mins later", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5480 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5489 - Q1", "comment_text": "The ambulance man was quite rude and his manner towards my son after his bike accident was awful.i had to bite my tounge several times. I was quite shocked at his approach and manner ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5497 - Q2", "comment_text": "I don\u2019t feel there was anything else they could have done to improve ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5506 - Q1", "comment_text": "Paramedic which came in around 20min was very professional and above all calming and reassuring and helped me feel safe which calmed the situation. Xx. The ambulance staff although took quite a long time to get here where equally professional and relaxed my fears on the journey to the hospital. I have nothing but admiration and respect for the staff involved. in my experience. I really do appreciate the chance to thank your professionalism both hospital and ambulance staff. Thank you  all. Xxx ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5514 - Q2", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5523 - Q1", "comment_text": "Everything was just so organised and excellent ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5531 - Q2", "comment_text": "all good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5540 - Q1", "comment_text": "Paramedic excellent as was her partner. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5548 - Q2", "comment_text": "Nothing you could do better. 100% happy with my experience  with the ambulance  service.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5557 - Q1", "comment_text": "Promt arrival of paramedics ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5565 - Q2", "comment_text": "Everything was brilliant ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5574 - Q1", "comment_text": "Arrived within 25 minutes if my call", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5582 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5591 - Q1", "comment_text": "Amazing service brilliant confidence in your staff ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5599 - Q2", "comment_text": "Got there quicker ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5608 - Q1", "comment_text": "Came quickly and very caring and professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5616 - Q2", "comment_text": "Nothing at all.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5625 - Q1", "comment_text": "Good Triage system. Kept informed of delay.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5633 - Q2", "comment_text": "I tried 111 and the doctors and the crisis team as well as 999. I kept getting referred to each department by another department and no one actually helped. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5642 - Q1", "comment_text": "Because ambulance came quickly and staff good.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5650 - Q2", "comment_text": "Worried about waiting time. In case condition deteriorated. Waited about 20 mins.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5659 - Q1", "comment_text": "It would have been very good but for the wait for the ambulance however it was good that a follow up call was made to explain the long delay.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5667 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5676 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5684 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5693 - Q1", "comment_text": "Paramedics were courteous  caring and I felt I was in good hand. Commentary was clear and informative from start to finish. Can't praise them enough", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5701 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5710 - Q1", "comment_text": "The two paramedics where absolutely brilliant and have me the best of care and attention they where polite professional and very helpful in a bad time", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5718 - Q2", "comment_text": "Can\u2019t fault the service ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5727 - Q1", "comment_text": "Arrived within 15 mins", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5735 - Q2", "comment_text": "I had to wait longer than I expected for an emergency ambulance which was nearly two hours for a category one !It\u2019s clear that both the ambulance and hospital need more staff and equipment as I had to wait over 10 hours in A/E . Call handler also made things worse for my wife as didn\u2019t understand her issue sParamedics were amazing but clearly over worked and this showed ! My wife heard staff state they wouldn\u2019t train if they knew how hard job would be", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5744 - Q1", "comment_text": "Lady who answered call was very polite and helpful knew patient was struggling and let me tend to call ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5752 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5761 - Q1", "comment_text": "Excellent standard of service and knew the male paramedic could not fault how they dealt with my injury, ambulance was no time in arriving.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5769 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5778 - Q1", "comment_text": "Because the service was very good. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5786 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5795 - Q1", "comment_text": "They were very helpful.  Friendly.put me at ease.   And very good taking me to hospital", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5803 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5812 - Q1", "comment_text": "The call handler was clear, concise and showed concern for my well fare.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5820 - Q2", "comment_text": "Nothing at all very good and helpfull", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5829 - Q1", "comment_text": "Ambulance arrived within 30 minutes ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5837 - Q2", "comment_text": "50 minute wait time but that is expected at this current time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5846 - Q1", "comment_text": "Very fast. My husband had a stroke and they came to help me very quickly.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5854 - Q2", "comment_text": "If waiting time had been less I would be happier, however this is not a complaint because I totally understand the situation ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5863 - Q1", "comment_text": "Prompt and very helpful response.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5871 - Q2", "comment_text": "Definitely double check the handover with hospital, as what I was told would be the plan turned out to be lies.I was told there would be a 14 hour wait to be taken through A&E via bed. Due to my circumstances the paramedics told me I had another option to be seen, this would be in surgical admissions but only if I could go in via a chair. I did this as it was the better option for me. Got in the hospital to be told by triage, that this plan agreed wasn't going to happen... So I then had to sit in a waiting room in agony with no relief. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5880 - Q1", "comment_text": "Arrived earlier than stated, fast, efficient courteous service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5888 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5897 - Q1", "comment_text": "Very clear and professional", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5905 - Q2", "comment_text": "I had no complaints with my treatment. The only thing I found a problem was the time that the ambulances had to wait to get the patients booked in before they could leave for the next patient. Surely you could find a quicker method to this problem instead of having a back up of ambulances.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5914 - Q1", "comment_text": "The ambulance came very quick", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5922 - Q2", "comment_text": "Read the instructions left by my GP and adhered to them. The female member of the team had a callous and quite frankly horrible attitude. My gP specified a trolley must be used. She refused that she refused me a chair even and made me walk to the ambulance. On arrival at the hospital she again refused me a trolley It transpired I had broken T10 and L2 vertebrae. There was no kindness at all I was left really upset and she made me feel as if there was nothing wrong with me ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5931 - Q1", "comment_text": "the ambulance staff where very nice and professional taking care of me ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5939 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5948 - Q1", "comment_text": "After a long wait the service was good. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5956 - Q2", "comment_text": "Nothing I thought it was dealt with the way it should have been", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5965 - Q1", "comment_text": "They arrive at the quickest possible time ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5973 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5982 - Q1", "comment_text": "The response was very quick, much sooner than the 1.5 to 2 hours advised. The ambulance crew were totally professional and helpful throughout and dealt with the situation superbly. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5990 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5999 - Q1", "comment_text": "Very rude to staff,tried to snatch papers out of our hands.told is she was right and we were wrong", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6007 - Q2", "comment_text": "Nothing, very happy with the service including the response time.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6016 - Q1", "comment_text": "The first ambulance i had to phone was at address without 20 mins the second one was at address within 50 minutes not so good as we thought my dad was having a heart attack but both lots of paramedics were brilliant. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6024 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6033 - Q1", "comment_text": "Operator very caim and efficient took all details and gave instructions on what to do while waiting for th ambulance.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6041 - Q2", "comment_text": "Not having all the ambulances sat with the engines running outside a&e. There should be an electrical cable to connect to, to keep the vehicles working and stop everyone breathing in fumes!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6050 - Q1", "comment_text": "I have dealt with 3 different crews recently. All professional, knowledgeable excellent teams", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6058 - Q2", "comment_text": "I think the Paramedics did everything thing they possibly could at the time", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6067 - Q1", "comment_text": "I didn\u2019t have to wait very long before the ambulance arrived and the paramedics were very sympathetic and professional and got me to hospital very quickly. Excellent service  ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6075 - Q2", "comment_text": "Not at all. She got first class treatment ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6084 - Q1", "comment_text": "Service was good all staff good. Emergency ambulance took a long time for a stroke patient over an hour ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6092 - Q2", "comment_text": "It was all good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6101 - Q1", "comment_text": "My wife could not breath and was losing circulation in her legs, I was given a waif time of 90-120 minutes. Luckily an ambulance was in the area from Sunderland and it arrived at 35 minutes.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6109 - Q2", "comment_text": "There is nothing negative that can be said for the treatment I received", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6118 - Q1", "comment_text": "Well supported felt safe and everything explained to me, very kind and caring staff.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6126 - Q2", "comment_text": "Yes call at front of house not to park in [unreadable].", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6135 - Q1", "comment_text": "Crew were excellent, totally efficient ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6143 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6152 - Q1", "comment_text": "Calm professional response from call handler and paramedics Explanation of question and plan of action Paramedics lovely with poorly person there family and myself", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6160 - Q2", "comment_text": "A smoother ride in a less tired ambulance would have helped. Ambulances used to have air suspension the one I rode in used building bricks ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6169 - Q1", "comment_text": "Operator was lovely however ambulance took more than 2 hours to arrive ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6177 - Q2", "comment_text": "The initial phone call was hard work. They kept asking my mam had her tongue swelled and she said she wasn\u2019t sure, because she wasn\u2019t. But the question was repeatedly asked because she needed a yes or no. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6186 - Q1", "comment_text": "Professional and reassuring paramedics ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6194 - Q2", "comment_text": "Nothing everything was spot on from arriving to leaving ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6203 - Q1", "comment_text": "Got told that waiting time was up to 2 hours but were with us  with in 20mins. Team was friendly and attentive towards my dad and put him at ease. Dad didn\u2019t want to go to hospital but was told it was best and that he needed further intervention. The team were confident in their approach making dad comfortable in going to hospital ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6211 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6220 - Q1", "comment_text": "The pain and worry waiting 5 hours for the ambulance to arrive. Very poor. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6228 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6237 - Q1", "comment_text": "Ambulance arrived within 30 minutes ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6245 - Q2", "comment_text": "Nothing all excellent", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6262 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6271 - Q1", "comment_text": "Quick response, the call handler helped calm my mother in law down and keep her focused until i arrived as she was on her own. Ambulance team were brilliant!", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6279 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6288 - Q1", "comment_text": "Working in a care home we ring often always professional and keep us updated when arriving. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6296 - Q2", "comment_text": "Nothing.  As they checked me out took me straight to hospital and made sure I was seen too before they left. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6305 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6313 - Q2", "comment_text": "At the time could not fault paramedic team. A week later long distance ambulance team Cramlington to Cheltenham marvellous . Much appreciated ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6322 - Q1", "comment_text": "They dealt with my husband swiftly and with care.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6330 - Q2", "comment_text": "Quicker but budgets etc ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6339 - Q1", "comment_text": "Because there were here on time to see the patient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6347 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6364 - Q2", "comment_text": "Nothing it was spot on well done keep up tge good work ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6373 - Q1", "comment_text": "Excellent paramedics ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6381 - Q2", "comment_text": "They did everything good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6390 - Q1", "comment_text": "Came within the hour. Two paramedics and a student. Very thorough. Friendly. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6398 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6407 - Q1", "comment_text": "Had to wait 7 and a half hours for an ambulance", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6415 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6424 - Q1", "comment_text": "Answered call immediately. Gave perfect and clear instructions. Very kind and attentive whilst being professional at all times. Thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6432 - Q2", "comment_text": "The wait time of 5 hours was quite a long time. Reducing that would be good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6441 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6449 - Q2", "comment_text": "It took over an hour for them to arrive due to prioritising other more life threatening patients, my patient was suffering badly and I had to keep her spirits up until they arrived.  I fully appreciate how busy the Service is, it's not nice watching people suffering in pain, could you employ more staff and get more ambulances?", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6458 - Q1", "comment_text": "Very understanding. Sympathetic.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6466 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6475 - Q1", "comment_text": "Call handler organized an emergency blue light response to property and they arrived very quickly. They were also very reassuring with the information they provided. The paramedic was brilliant from start to finish.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 529 - Q1", "comment_text": "You can't better excellence.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 532 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 535 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 538 - Q1", "comment_text": "On a couple of occasions I was advised by the nurses at Freeman hospital a taxi had been booked for me but never arrived.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 541 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 544 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 547 - Q1", "comment_text": "Don't give your drivers 2 drop offs or pick ups so close together. He had drop at Chester-le-st at 2 then had to get to mine.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 550 - Q1", "comment_text": "Once you have had your treatment it's a long time to wait for over an hour before you get picked up - I respect this depends on the number of cars available.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 553 - Q1", "comment_text": "?", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 556 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 559 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 562 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 565 - Q1", "comment_text": "The lady driver was so caring, she was so helpful. Put me at ease straight away. You can't ask for anything more.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 568 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 571 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 574 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 577 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 580 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 583 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 586 - Q1", "comment_text": "No everything is OK.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 589 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 592 - Q1", "comment_text": "Nothing they provide everything possible.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 595 - Q1", "comment_text": "Waiting time to return home is sometimes a long wait.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 598 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 601 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 604 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 607 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 610 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 613 - Q1", "comment_text": "nothing i can think of", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 616 - Q1", "comment_text": "Sunderland eye inf.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 619 - Q1", "comment_text": "Not really everybody was having to wait a long time. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 622 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 625 - Q1", "comment_text": "Nothing. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 628 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 631 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 634 - Q1", "comment_text": "Because the hospital do not want you to wait around 2 hours before is too long and they come later but get you here on time. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 637 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 640 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 643 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 646 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 649 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 652 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 655 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 658 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 661 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 664 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 667 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 670 - Q1", "comment_text": "Everything was perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 673 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 676 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 679 - Q1", "comment_text": "Nothing comes to mind as improving the service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 682 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 685 - Q1", "comment_text": "That is the only time I have used it, my family normally picks me up.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 688 - Q1", "comment_text": "Not sure.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 691 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 694 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 697 - Q1", "comment_text": "I am 91. Could have done with easier transport.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 700 - Q1", "comment_text": "Nothing, thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 703 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 706 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 709 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 712 - Q1", "comment_text": "None for me. Thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 715 - Q1", "comment_text": "Don't think that you could have improved the situation just the driver should have gone into the entrance off the outpatient department were I.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 718 - Q1", "comment_text": "Service doesn't need anything else done. Spot on.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 721 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 724 - Q1", "comment_text": "Nothing you are doing a good job now", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 727 - Q1", "comment_text": "Don't think so girl was very helpful in getting us into the ambulance", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 730 - Q1", "comment_text": "It was all excellent there is nothing that could of been done better all aspects were very professional at there job ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 733 - Q1", "comment_text": "All ok", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 736 - Q1", "comment_text": "Nothing. Perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 739 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 742 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 745 - Q1", "comment_text": "Nothing. Everything was great.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 748 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 751 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 754 - Q1", "comment_text": "[illegible] was very slow. I was answered after about 30 mins but only to be put to another queue. It was 1 hour before I made my booking.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 757 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 760 - Q1", "comment_text": "I have found the service you provide top class and the only thing I think might be improved upon is the telephone service when I book an appointment.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 763 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 766 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 769 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 772 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 775 - Q1", "comment_text": "Be able to make a block booking as my chemo is 7 days running.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 778 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 781 - Q1", "comment_text": "Some time transport come late.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 784 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 787 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 790 - Q1", "comment_text": "Nothing really.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 793 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 796 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 799 - Q1", "comment_text": "Driver could have called my name at reception.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 802 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 805 - Q1", "comment_text": "Have to be ready 2 hours prior to appointment time. Very awkward with being wheelchair bound.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 808 - Q1", "comment_text": "Consider the distance from Berwick to the Newcastle hospitals.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 811 - Q1", "comment_text": "Can't think of anything you could have done better as the service is always the best.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 814 - Q1", "comment_text": "Nothing, driver couldn't be more helpful", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 817 - Q1", "comment_text": "Better suspension on ambulances to cope with rough roads.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 820 - Q1", "comment_text": "I have used patient transport a number of times and I have never had any reason to fault the service in any way whatsoeve,it is a first class service, I have to totally rely on this service to get to my hospital appointments.  Everyone from the booking staff and drivers have been extremely helpful and courteous,couldn\u2019t wish for better, and I much appreciate the service, keep up the good work, I live sixty miles from Newcastle and could not do without this excellent service thank you all so very much, nothing could be done better for me.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 823 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 826 - Q1", "comment_text": "Timing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 829 - Q1", "comment_text": "This time I got a car in was clean and was. You couldn't do any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 832 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 835 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 838 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 844 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 847 - Q1", "comment_text": "I could find no faults.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 850 - Q1", "comment_text": "Not really, but I thought I would have had a scan on my head. Big lump like an eggs. Also I have an aneurysm in my head.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 853 - Q1", "comment_text": "No problem with service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 856 - Q1", "comment_text": "My only issue is the 2 hours you have to be ready before your appointment time, but I do understand why this is so.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 859 - Q1", "comment_text": "Nobody answering phone call. [16. The comfort of the ambulance] Higher height seats needed.[20. The last time you used the ambulance service, how long did you wait for the transport to leave the hospital?] - 3 hrs.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 862 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 865 - Q1", "comment_text": "Where possible give patient a quick phone call when on way.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 868 - Q1", "comment_text": "Everything spot on. No faults.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 871 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 874 - Q1", "comment_text": "Nothing the service was clean, efficient, friendly and on time", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 877 - Q1", "comment_text": "the ambulance came for my husband within 20mins of me calling 999.so I would only say that you couldn't have done any better the ambulance crew were fantastic ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 880 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 883 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 886 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 889 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 892 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 895 - Q1", "comment_text": "Better organisation for return journey.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 898 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 901 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 904 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 907 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 910 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 913 - Q1", "comment_text": "Picked me up a bit later.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 916 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 919 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 922 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 925 - Q1", "comment_text": "Improve on return. Journey pick up times.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 928 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 931 - Q1", "comment_text": "Yes sometime I have to wait until 2 hours or 3 hours.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 934 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 937 - Q1", "comment_text": "You can't improve on perfection.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 940 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 943 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 946 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 949 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 952 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 955 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 958 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 961 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 964 - Q1", "comment_text": "Could not be better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 967 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 970 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 973 - Q1", "comment_text": "Nothing. Everything perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 976 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 979 - Q1", "comment_text": "Nothing. The service is a life saver.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 982 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 985 - Q1", "comment_text": "Nothing better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 988 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 991 - Q1", "comment_text": "nothing better everything was perfect start to finish", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 994 - Q1", "comment_text": "Very happy with the service provided.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 997 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1000 - Q1", "comment_text": "i am very pleased with the service i  received ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1003 - Q1", "comment_text": "You done everything perfect ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1006 - Q1", "comment_text": "did not arrive at a time which would have met the appointment time. Failed to take account of local school traffic conditions and known road works en route . Had to cancel and arrange last minute personal transport", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1009 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1012 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1015 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1018 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1021 - Q1", "comment_text": "Nothing! I appreciate this service and pick up times depend on circumstances, which is understandable. Thank you all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1024 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1027 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1030 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1033 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1036 - Q1", "comment_text": "Less prior waiting time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1039 - Q1", "comment_text": "None, very happy with service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1042 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1045 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1048 - Q1", "comment_text": "Firstly, I was told the ambulance would take approximately an hour. When I rang to check, they said it would be a further 2.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1051 - Q1", "comment_text": "Ambulance could have arrived quicker. Check in hospital was about 1 1/2 hour.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1054 - Q1", "comment_text": "Nothing. Very happy with ambulance service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1057 - Q1", "comment_text": "Nothing, they were spot on.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1060 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1063 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1066 - Q1", "comment_text": "It was excellent.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1069 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1072 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1075 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1078 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1081 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1084 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1087 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1090 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1093 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1096 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1099 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1102 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1105 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1108 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1111 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1114 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1117 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1120 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1123 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1126 - Q1", "comment_text": "The only thing is getting through on the telephone.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1129 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1132 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1135 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1138 - Q1", "comment_text": "I am unable to walk far or drive, but told I can not use ambulances.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1141 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1144 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1147 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1150 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1153 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1156 - Q1", "comment_text": "I use patient transport a lot I am wheelchair bound and fined everyone very kind and helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1159 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1162 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1165 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1168 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1171 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1174 - Q1", "comment_text": "The service is the best very helpful amazing drivers", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1177 - Q1", "comment_text": "Phone time of arrival ahead. Or forecast ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1180 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1183 - Q1", "comment_text": "I honestly can't think of anything.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1186 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1189 - Q1", "comment_text": "Nothing, no complaints.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1192 - Q1", "comment_text": "No. ( The transport was booked via GP)", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1195 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1198 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1201 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1204 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1207 - Q1", "comment_text": "Very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1210 - Q1", "comment_text": "Satisfied with arranging.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1213 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1216 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1219 - Q1", "comment_text": "Pick up times I know they are busy. I waited nearly 2 hours.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1222 - Q1", "comment_text": "Nothing. You can't improve on perfection.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1225 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1228 - Q1", "comment_text": "I don\u2019t think it could be better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1231 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1234 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1237 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1240 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1243 - Q1", "comment_text": "More transport. NB: I am in residential care!!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1246 - Q1", "comment_text": "Very little.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1249 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1252 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1255 - Q1", "comment_text": "Better planning.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1258 - Q1", "comment_text": "Like I say it was tip - top.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1261 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1264 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1267 - Q1", "comment_text": "Because without the use of patient transport I would not be able to get treatment for my eyes and improve eyesight my transport, volunteer  car and taxi.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1270 - Q1", "comment_text": "Nothing. First class. Thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1273 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1276 - Q1", "comment_text": "Decrease waiting time for delays.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1279 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1282 - Q1", "comment_text": "I was happy with the help I got. I don\u2019t think you could have done any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1285 - Q1", "comment_text": "Returning home at only 1 hour late I had to do wait all staff had left I was alone in the waiting room.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1288 - Q1", "comment_text": "Nothing for me apart from book one week in advance. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1291 - Q1", "comment_text": "The only thing I could think of is to have tighter time period. I had to be ready for 8am but transport didn\u2019t arrive until around 10am. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1294 - Q1", "comment_text": "Nothing could be done better. Excellent care by transport staff", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1297 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1300 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1303 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1306 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1309 - Q1", "comment_text": "? Thanks for your help?", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1312 - Q1", "comment_text": "Nothing apart from cutting waiting time at the hospital coming back.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1315 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1318 - Q1", "comment_text": "Service was booked for pre arranged surgery but cancelled due to an emergency admission 3 days before. Service was used to return home on release.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1321 - Q1", "comment_text": "It is some times very trying not knowing when transport is going to arrive ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1324 - Q1", "comment_text": "Couldn't  do anything better as the paramedics were amazing", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1327 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1330 - Q1", "comment_text": "No - Couldn't have done anymore to help me.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1333 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1336 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1339 - Q1", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1342 - Q1", "comment_text": "All I can say is your service. I think it is a very good service. Thank you so much.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1345 - Q1", "comment_text": "I could not fault what they did for me.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1348 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1351 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1354 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1357 - Q1", "comment_text": "You all do a A1 job.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1360 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1363 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1366 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1369 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1372 - Q1", "comment_text": "No everything is ok.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1375 - Q1", "comment_text": "I have no complaints as the staff and journey were first class.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1378 - Q1", "comment_text": "Not for the moment. Thanks!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1381 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1384 - Q1", "comment_text": "Answering phone quicker, long wait.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1387 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1390 - Q1", "comment_text": "I\u2019d probably need different type of travel, my condition getting worse.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1393 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1396 - Q1", "comment_text": "No. Everything was good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1399 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1402 - Q1", "comment_text": "Be closer to time slot's both ways.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1405 - Q1", "comment_text": "Perhaps checked if backseat of a saloon car is suitable. Personally, I am not built to sit in the back seat of most vehicles.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1408 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1411 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1414 - Q1", "comment_text": "Could not have done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1417 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1420 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1423 - Q1", "comment_text": "Nothing better really caring people. [On email address : Comments: One word would have saved those ticks  Excellent. Sorry about writing very lazy at present.]", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1426 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1429 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1432 - Q1", "comment_text": "It was a long time coming to pick me up due to hospital not ringing up return transport (Ward 15 Cramlington A&E)", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1435 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1438 - Q1", "comment_text": "If, anything, more ambulances to reduce the length of time a patient has to wait for transport home.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1441 - Q1", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1444 - Q1", "comment_text": "Very little.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1447 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1450 - Q1", "comment_text": "Cannot think of any other thing. The job done is 100% percent.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1453 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1456 - Q1", "comment_text": "No as your driver had to find other routes due to a bad R.T.A. with police.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1459 - Q1", "comment_text": "In my view everything is just right.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1462 - Q1", "comment_text": "Everything fine.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1465 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1468 - Q1", "comment_text": "I go to Corbridge Eye Hospital but cannot get transport. I am 88 years old, and I go to Hexham Hospital a lot and cannot get transport.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1471 - Q1", "comment_text": "Everything is fine.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1474 - Q1", "comment_text": "You can't improve perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1477 - Q1", "comment_text": "As above.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1480 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1483 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1486 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1489 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1492 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1495 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1498 - Q1", "comment_text": "Not for me, I'm happy with service.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1501 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1504 - Q1", "comment_text": "No change.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1507 - Q1", "comment_text": "There is nothing you could have done any better for me. Everything was perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1510 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1513 - Q1", "comment_text": "Outstanding service for me, so don\u2019t know how to answer.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1516 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1519 - Q1", "comment_text": "Send a better driver.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1522 - Q1", "comment_text": "Ask young male drivers to have more manners.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1525 - Q1", "comment_text": "Invest in more transportation options where possible.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1528 - Q1", "comment_text": "Nothing really it was good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1531 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1534 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1537 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1540 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1543 - Q1", "comment_text": "Nothing better! They are fantastic.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1546 - Q1", "comment_text": "You was very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1549 - Q1", "comment_text": "Just turn up ! Iv sat with my coat on for 2 hours48 minutes. I had app at 2.40 today. Still no sign of transport at 15.08 ?????", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1552 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1555 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1558 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1561 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1564 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1567 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1570 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1573 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1576 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1579 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1582 - Q1", "comment_text": "Nothing!!! Always good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1585 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1588 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1591 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1594 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1597 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1600 - Q1", "comment_text": "You call me.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1603 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1606 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1609 - Q1", "comment_text": "To be better is to be on time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1612 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1615 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1618 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1621 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1624 - Q1", "comment_text": "More intercommunication may have helped, but no response was available.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1627 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1630 - Q1", "comment_text": "Force of circumstance.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1633 - Q1", "comment_text": "Warmer transport.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1636 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1639 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1642 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1645 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1648 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1651 - Q1", "comment_text": "Called me to give me an estimated time for pick up. ", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1654 - Q1", "comment_text": "Can't think of anything the service has always been excellent.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1657 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1660 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1663 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1666 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1669 - Q1", "comment_text": "I cannot fault it.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1672 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1675 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1678 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1681 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1684 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1687 - Q1", "comment_text": "No changes except less questions, some appear unnecessary.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1690 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1693 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1696 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1699 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1702 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1705 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1708 - Q1", "comment_text": "No.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1711 - Q1", "comment_text": "Get more transport so I don\u2019t have to wait for 3 hours sometimes.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1714 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1717 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1720 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1723 - Q1", "comment_text": "I don\u2019t think you could do any better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1726 - Q1", "comment_text": "Get there faster 6 hours struggling.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1729 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1732 - Q1", "comment_text": "Nothing else can be done.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1735 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1738 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1741 - Q1", "comment_text": "Not a thing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1744 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1747 - Q1", "comment_text": "Call handler could be more helpful and less argumentative.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1750 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1753 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1756 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1759 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1762 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1765 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1768 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1771 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1774 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1777 - Q1", "comment_text": "Maintain the vehicle.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1780 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1783 - Q1", "comment_text": "Update your vehicle satnavs. A journey that normally takes 40 minutes, takes 60 minutes when drivers use the satnav. I've tried to tell the driver the easier way, but was told we have to follow vehicle gps.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1786 - Q1", "comment_text": "Great service", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1789 - Q1", "comment_text": "You could have done nothing better thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1792 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1795 - Q1", "comment_text": "I was glad to be taken home.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1798 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1801 - Q1", "comment_text": "Nothing in particular - service was exceptional.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1804 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1807 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1810 - Q1", "comment_text": "Everything was spot on.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1813 - Q1", "comment_text": "Nothing - always very, very smoothly outward and inward journeys.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1816 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1819 - Q1", "comment_text": "I don\u2019t think so.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1822 - Q1", "comment_text": "Excellent service!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1825 - Q1", "comment_text": "Nothing you can do it is always good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1828 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1831 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1834 - Q1", "comment_text": "Nothing. All really helpful.* Had to be ready 2 hours before appointment 12:30 pm. Transport came around 12:55 pm. Appointment 2:30 pm.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1837 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1840 - Q1", "comment_text": "As Tuesday never had any problems. I can't say.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1843 - Q1", "comment_text": "Just keep to the right time then everything be all right.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1846 - Q1", "comment_text": "Nothing about the transport itself.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1849 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1852 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1855 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1858 - Q1", "comment_text": "Nothing. All very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1861 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1864 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1867 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1870 - Q1", "comment_text": "Nothing: for me it is perfect. Thank you everyone at N.H.S. for taking such good care of me. You are all angels.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1873 - Q1", "comment_text": "Nothing could have made it was perfect.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1879 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1882 - Q1", "comment_text": "Time to lift ban on front seat passengers in ambulance cars - I am over 6ft tall and unsuited to rear seats add chronic arthritis and the travel experience not good!", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1885 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1888 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1891 - Q1", "comment_text": "No everything is ok.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1894 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1897 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1900 - Q1", "comment_text": "I lost my son suddenly in [unreadable] poor health. That is why I not keep [unreadable]. That is why I have not ease in.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1903 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1906 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1909 - Q1", "comment_text": "Yes. When the hospital ring for patient to be taken home you should not have to wait 4 hours.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1912 - Q1", "comment_text": "You could have rang me on my mobile phone to say the PT was running late as I became very anxious waiting on my own.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1915 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1918 - Q1", "comment_text": "Why isn't it a freephone number it cost me nearly \u00a330.00 over a week trying to get a response.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1921 - Q1", "comment_text": "If possible give a time of pick up.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1924 - Q1", "comment_text": "Nobody could [have] done more. They are great.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1927 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1930 - Q1", "comment_text": "Not to wait so long to return home.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1933 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1936 - Q1", "comment_text": "Quicker response to return home.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1939 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1942 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1945 - Q1", "comment_text": "None. Only waiting time to be picked up after appointment. ( I know they are very busy)", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1948 - Q1", "comment_text": "Pick up time returning home. I waited one hour 10 mins.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1951 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1954 - Q1", "comment_text": "No, very professional at their job.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1957 - Q1", "comment_text": "Usually pick up on time but on occasion quite late and all occasion so late my appointment with consultant was put in jeopardy.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1960 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1963 - Q1", "comment_text": "Pay the NHS the wages these fabulous people they deserve.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1966 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1969 - Q1", "comment_text": "There is no thing that could have been done better.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1972 - Q1", "comment_text": "I am unsure.", "question_type": "nonspecific"}, {"comment_id": "NHFT 49 - Q1", "comment_text": "EVERYTHING!!! I don't know how many times I rang them and relayed information that my child, who has self harm history, wanted to die and all I got was see the GP, we can't help, we don't do this we don't do that. 6 hours sleep in 16 days, obsessive thoughts about death, cutting, and god knows what else. This service is absolutely terrible!!", "question_type": "could_improve"}, {"comment_id": "NHFT 49 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 57 - Q1", "comment_text": "So let down. I understand the pandemic has disrupted services but this shouldn't alter the amount of group therapy given. Using the pandemic as an excuse to cut out months at the end of my group therapy because you thought I needed support then rather than later, is unacceptable. I wasn't given the option to make the decision for myself in my care. I had no choice I had to take the phone calls. If I had the choice I would've waited for group therapy to start rather than having to take one to one phone calls, as part of my group therapy time scale. If I was told that those phone calls would be taken off the end of my group therapy, and if I was given the choice I would've waited for group to start. Those phone calls really should've been classed as support calls rather than group MBT. I have waited years for this personalised therapy, I only get one chance in my lifetime to access it. Yet you have cut my time short by months. I now have to sit in group therapy listening to my therapist say to the new starters that they will have a \"full year of group therapy to explore their difficulties.\" Hearing those words was like a dagger to my heart. You chose to end my therapy on fri 13th, the most unlucky day of the year. Also 3 days before my birthday. I also found out that I'm the first person to leave the group even though we all started together. Do you know how that all feels? Obviously no, thought has gone in to thinking about the individual, me. How all this would make me feel. I was also told I was going to get an Autism assessment. I've not heard anything so I guess this is no longer going ahead. I was told this assessment would help see if I have Autism or other mental health disorders, as it is looking like I have more than BPD. Now I feel all this research has stopped because of how soon you are making me leave, as there is not enough time now. I had high hopes for getting the treatment time needed but you didn't give it me. You can't alter treatment because of a pandemic especially when this treatment is a one off access. I understand that the pandemic put a hold on things that's fine, but to take away group therapy time is unacceptable.", "question_type": "could_improve"}, {"comment_id": "NHFT 57 - Q2", "comment_text": "When there was a group.", "question_type": "what_good"}, {"comment_id": "NHFT 65 - Q1", "comment_text": "The food is too starchy. Too many chips!! There should be more privacy areas, as curtains provide little privacy.", "question_type": "could_improve"}, {"comment_id": "NHFT 65 - Q2", "comment_text": "The staff are always clean, smart and cheerful despite many challenges. The ward is neat and tidy. On the whole my stay was good.", "question_type": "what_good"}, {"comment_id": "NHFT 03 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 03 - Q2", "comment_text": "Any questions that I have were answered and explained in a easy way to understand.", "question_type": "what_good"}, {"comment_id": "NHFT 11 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 11 - Q2", "comment_text": "Recommendations.", "question_type": "what_good"}, {"comment_id": "NHFT 74 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 76 - Q1", "comment_text": "Nothing, all was good.", "question_type": "could_improve"}, {"comment_id": "NHFT 76 - Q2", "comment_text": "Everything, because it helped me to walk safely.", "question_type": "what_good"}, {"comment_id": "NHFT 25 - Q1", "comment_text": "Listening to my views such as my concerns. ", "question_type": "could_improve"}, {"comment_id": "NHFT 25 - Q2", "comment_text": "Consistency, some great staff & safety. ", "question_type": "what_good"}, {"comment_id": "NHFT 33 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 33 - Q2", "comment_text": "Informed by RC about your care pathway. ", "question_type": "what_good"}, {"comment_id": "NHFT 41 - Q1", "comment_text": "Have regular staff on ward.  It's difficult with people we don't know. ", "question_type": "could_improve"}, {"comment_id": "NHFT 41 - Q2", "comment_text": "Staff listen and help when struggling. ", "question_type": "what_good"}, {"comment_id": "NHFT 83 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 91 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 91 - Q2", "comment_text": "It has prevented me from being admitted to hospital.  The service is very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 99 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 105 - Q1", "comment_text": "Nothing I can think of at this moment in time. ", "question_type": "could_improve"}, {"comment_id": "NHFT 105 - Q2", "comment_text": "Length of time took to understand person. Nice to do feedback. Lovely food. Patience of staff. Enjoyed activities - took mind off problems.", "question_type": "what_good"}, {"comment_id": "NHFT 385 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 385 - Q2", "comment_text": "Explaining things. Listening when I was feeling down.", "question_type": "what_good"}, {"comment_id": "NHFT 114 - Q1", "comment_text": "Just DO something, don't just talk.\nMake decision & DO what is promised. ", "question_type": "could_improve"}, {"comment_id": "NHFT 114 - Q2", "comment_text": "Not a lot", "question_type": "what_good"}, {"comment_id": "NHFT 122 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 122 - Q2", "comment_text": "Supported me through a bad time, every staff were just great.\nThank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 129 - Q1", "comment_text": "Better communication, regularly appointments.  Sometimes sharing up ????? is difficult.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 129 - Q2", "comment_text": "The freedom to talk, open discussing, space and time to get to the bottom of the issues and supportive environment. ", "question_type": "what_good"}, {"comment_id": "NHFT 137 - Q1", "comment_text": "Not really, its all good.", "question_type": "could_improve"}, {"comment_id": "NHFT 137 - Q2", "comment_text": "Just that the way they look out for me and care for me too.  And they listen to me when I have a problem. ", "question_type": "what_good"}, {"comment_id": "NHFT 152 - Q1", "comment_text": "To listen to us we need more staff/time!\nNothing to do because of staff shortage. ", "question_type": "could_improve"}, {"comment_id": "NHFT 152 - Q2", "comment_text": "OT's were bril - go me out of bed.\nFood - mostly OK, pork yesterday was great.\nStaff are brilliant, do anything for you.", "question_type": "what_good"}, {"comment_id": "NHFT 160 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 160 - Q2", "comment_text": "I can't really say much as I have only been here 2 days. ", "question_type": "what_good"}, {"comment_id": "NHFT 168 - Q1", "comment_text": "Hard to say as I have nothing to compare with. ", "question_type": "could_improve"}, {"comment_id": "NHFT 168 - Q2", "comment_text": "Very friendly staff.\nFood is OK", "question_type": "what_good"}, {"comment_id": "NHFT 176 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 184 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 184 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 192 - Q1", "comment_text": "Listening to concerns and giving the right medication or treatment.", "question_type": "could_improve"}, {"comment_id": "NHFT 192 - Q2", "comment_text": "Have a good support worker on the ward to improve peoples health, mind and advocate for traumatised individuals.", "question_type": "what_good"}, {"comment_id": "NHFT 205 - Q1", "comment_text": "Would be good if the initial referral wait time was less. That having been said I requested to be informed if there were any cancellations and fortunately I was offered an earlier appointment.", "question_type": "could_improve"}, {"comment_id": "NHFT 213 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 213 - Q2", "comment_text": "Good communication and organisation. ", "question_type": "what_good"}, {"comment_id": "NHFT 221 - Q1", "comment_text": "Being realistic I think you're all doing a fantastic job in very trying times.\nOne think that would be helpful would be a phone call from the carer perhaps 1/2-1 hr before the due visit as a reminder of their visit, especially as xxx has Alzheimer's & has probably forgotten they're coming & may still be in bed or has gone to the shop.", "question_type": "could_improve"}, {"comment_id": "NHFT 229 - Q1", "comment_text": "Nothing could have been done better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 229 - Q2", "comment_text": "Good that we were able to have a face to face appointment.\nEverything explained in a manner we could understand.\nVery kind nurse, have a contact number if any problems. ", "question_type": "what_good"}, {"comment_id": "NHFT 235 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 241 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 241 - Q2", "comment_text": "They were really nice.", "question_type": "what_good"}, {"comment_id": "NHFT 249 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 257 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 257 - Q2", "comment_text": "Polite & friendly staff.", "question_type": "what_good"}, {"comment_id": "NHFT 399 - Q1", "comment_text": "Actually caring and trying to help, rather than discharging me because I'm too high risk, and leaving me with no one.", "question_type": "could_improve"}, {"comment_id": "NHFT 399 - Q2", "comment_text": "Not much.", "question_type": "what_good"}, {"comment_id": "NHFT 271 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 271 - Q2", "comment_text": "Heard my opinion.", "question_type": "what_good"}, {"comment_id": "NHFT 277 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 407 - Q1", "comment_text": "Nothing all the team work hard.", "question_type": "could_improve"}, {"comment_id": "NHFT 281 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 281 - Q2", "comment_text": "You talked to me and you told me what it was and you talked me though the process.", "question_type": "what_good"}, {"comment_id": "NHFT 289 - Q1", "comment_text": "I'm happy with the job they do & did.", "question_type": "could_improve"}, {"comment_id": "NHFT 289 - Q2", "comment_text": "Staff", "question_type": "what_good"}, {"comment_id": "NHFT 297 - Q1", "comment_text": "More time & appointments. ", "question_type": "could_improve"}, {"comment_id": "NHFT 297 - Q2", "comment_text": "People listened to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 305 - Q1", "comment_text": "Psychiatrists doesn't care about helping me get through this time in my life.\nThe psychiatrist didn't care about how I feel, didn't understand me and communication is poor. ", "question_type": "could_improve"}, {"comment_id": "NHFT 417 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 417 - Q2", "comment_text": "Information, explanation, discussion, content, pace.", "question_type": "what_good"}, {"comment_id": "NHFT 311 - Q1", "comment_text": "Ensure admin work is done so the questionnaire could have been filled in at home rather than rushed in the clinic but I appreciate mistakes happen.", "question_type": "could_improve"}, {"comment_id": "NHFT 311 - Q2", "comment_text": "Health Visitor asked me about so many details and taught me things which, as a first time Mum, were very helpful to me.", "question_type": "what_good"}, {"comment_id": "NHFT 314 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 314 - Q2", "comment_text": "My Mental Health worker is amazing.  She has gone above an beyond ro me and really has helped me a lot - thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 322 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 322 - Q2", "comment_text": "Staff are good especially my case worker. ", "question_type": "what_good"}, {"comment_id": "NHFT 330 - Q1", "comment_text": "Waiting long time get to seen in health care. ", "question_type": "could_improve"}, {"comment_id": "NHFT 330 - Q2", "comment_text": "Helpful info ADHD.  Good talking about stuff, good getting off wing - timeout. ", "question_type": "what_good"}, {"comment_id": "NHFT 338 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 338 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 346 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 346 - Q2", "comment_text": "The course work. ", "question_type": "what_good"}, {"comment_id": "NHFT 354 - Q1", "comment_text": "More staff to help out. ", "question_type": "could_improve"}, {"comment_id": "NHFT 354 - Q2", "comment_text": "The way that you came across and helped me through he hard times.", "question_type": "what_good"}, {"comment_id": "NHFT 433 - Q1", "comment_text": "Nothing. As nothing is too much trouble.", "question_type": "could_improve"}, {"comment_id": "NHFT 433 - Q2", "comment_text": "The care on Kingsley ward has been very good, and you all care so much and do an amazing job.", "question_type": "what_good"}, {"comment_id": "NHFT 358 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 358 - Q2", "comment_text": "Very informative. Referred to a baby group for baby massage which I was very pleased about. HV always been very kind and caring.", "question_type": "what_good"}, {"comment_id": "NHFT 362 - Q1", "comment_text": "These sessions helped my coping strategies with worrys. I think these skills would really help other people around my age and could really benefit them (even if they're not going through anything at the moment).", "question_type": "could_improve"}, {"comment_id": "NHFT 362 - Q2", "comment_text": "You taught me about the ways that I'm thinking, how to deal with my thoughts and problems. You made me feel more confident. You made me know why I was feeling my feelings. Thank you.", "question_type": "what_good"}, {"comment_id": "NHFT 370 - Q1", "comment_text": "Nothing, was fab!!", "question_type": "could_improve"}, {"comment_id": "NHFT 456 - Q1", "comment_text": "Close down and start again.", "question_type": "could_improve"}, {"comment_id": "NHFT 456 - Q2", "comment_text": "Nothing. I never got through to a human being.", "question_type": "what_good"}, {"comment_id": "NHFT 460 - Q1", "comment_text": "Help us more to get to be better, long ways just sick by us here in prison, some of us need a lot of help. ", "question_type": "could_improve"}, {"comment_id": "NHFT 460 - Q2", "comment_text": "They help me when am in need with my Mental health.  I have and am in a bad way they do try their best. ", "question_type": "what_good"}, {"comment_id": "NHFT 468 - Q1", "comment_text": "Kept my appointments I had for prolapse on C.R.I, as its taking ages to rebook and get sorted, been since December last year it's now July 2021. ", "question_type": "could_improve"}, {"comment_id": "NHFT 468 - Q2", "comment_text": "Information in waiting room is a lot better. ", "question_type": "what_good"}, {"comment_id": "NHFT 476 - Q1", "comment_text": "Don't stop vital medication prescribed by psychiatrists & consultant surgeons, leaving me mentally broken &in pain & fear.  Help & don't fob me off just because I'm in prison.  Provide urgent essential care. Listen to me and don't judge. Treat me as an individual and part of the worst crowd.  HELP ME, don't push me into so much pain & despair I want to end my life EVERY SINGEL DAY,  this survey won't make a difference, you only want praise. ", "question_type": "could_improve"}, {"comment_id": "NHFT 476 - Q2", "comment_text": "Nothing so far. ", "question_type": "what_good"}, {"comment_id": "NHFT 484 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 484 - Q2", "comment_text": "They was good for sorting out my meds. ", "question_type": "what_good"}, {"comment_id": "NHFT 490 - Q1", "comment_text": "It could be better the time you wait for attending appointments, which I'm waiting or and pills still waiting.\nI hear voices is and would like a stereo especially when voices get loud.\nOther than than thank you as well. ", "question_type": "could_improve"}, {"comment_id": "NHFT 490 - Q2", "comment_text": "It was very good the way that health care have attended to my mental health needs and checking up on me when I was down. ", "question_type": "what_good"}, {"comment_id": "NHFT 756 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 756 - Q2", "comment_text": "The staff were great. Helped me get back to where I wanted to be.", "question_type": "what_good"}, {"comment_id": "NHFT 501 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 501 - Q2", "comment_text": "Good at listening to problems and trying to help where ever they can. ", "question_type": "what_good"}, {"comment_id": "NHFT 509 - Q1", "comment_text": "Let me go home. ", "question_type": "could_improve"}, {"comment_id": "NHFT 509 - Q2", "comment_text": "Activities and good staff facilitating thing to maintain positivity. ", "question_type": "what_good"}, {"comment_id": "NHFT 517 - Q1", "comment_text": "More activities and games. ", "question_type": "could_improve"}, {"comment_id": "NHFT 517 - Q2", "comment_text": "Activities staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 525 - Q1", "comment_text": "Nothing more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 525 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 759 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 535 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 535 - Q2", "comment_text": "More coffee bar. ", "question_type": "what_good"}, {"comment_id": "NHFT 543 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 543 - Q2", "comment_text": "Doing well. ", "question_type": "what_good"}, {"comment_id": "NHFT 551 - Q1", "comment_text": "Being bored. ", "question_type": "could_improve"}, {"comment_id": "NHFT 551 - Q2", "comment_text": "Foods be good.\nRoom, accommodation. ", "question_type": "what_good"}, {"comment_id": "NHFT 559 - Q1", "comment_text": "Want to smoke outside.  Would like to see doctor's more, have to wait a month. ", "question_type": "could_improve"}, {"comment_id": "NHFT 559 - Q2", "comment_text": "you smoking. ", "question_type": "what_good"}, {"comment_id": "NHFT 767 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 767 - Q2", "comment_text": "Nothing. Nothing was good about my experience with the mental health team. I've been under them 13 years and it's always been absolutely terrible.", "question_type": "what_good"}, {"comment_id": "NHFT 569 - Q1", "comment_text": "Help with anxiety management, coping strategies, more help looking after my baby and more staff willing to help.  Activities were limited and timetable in bedroom not followed.  Thought I'd get more support practical & emotional. ", "question_type": "could_improve"}, {"comment_id": "NHFT 569 - Q2", "comment_text": "Some friendly staff, clean, good facilities, nice food, good equipment, nice activities coordinator, some quiet places, nice bath, bedroom was nice.  Good psychiatrist and brilliant health visitor and OT.", "question_type": "what_good"}, {"comment_id": "NHFT 577 - Q1", "comment_text": "Treat people like me with respect. ", "question_type": "could_improve"}, {"comment_id": "NHFT 577 - Q2", "comment_text": "The way I was shown to carry on.  The way I was treated and the advise I was given. ", "question_type": "what_good"}, {"comment_id": "NHFT 772 - Q1", "comment_text": "Keep to appointment times. I don't think I've ever had an appointment at home, that has been on time. When they do eventually turn up, it is rushed, as they are running late. Appointment is then finished early, as they have to dash to next one, and I'm left feeling crap, as I haven't had my allocated time. Sometimes I'm left thinking what was that? If you haven't got the time to make the effort, don't bother as I'm left feeling worse.", "question_type": "could_improve"}, {"comment_id": "NHFT 772 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 587 - Q1", "comment_text": "Assess me without medication, then point out what it is that make people believe medication can make me better.", "question_type": "could_improve"}, {"comment_id": "NHFT 587 - Q2", "comment_text": "Bikes/Gym.\nTime resting. ", "question_type": "what_good"}, {"comment_id": "NHFT 595 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 595 - Q2", "comment_text": "Listened, let me talk.\nProfessional.", "question_type": "what_good"}, {"comment_id": "NHFT 600 - Q1", "comment_text": "Nothing all very good. ", "question_type": "could_improve"}, {"comment_id": "NHFT 600 - Q2", "comment_text": "My care was good.  Could not have wished for better treatment, they were services which was very good at listening to you. ", "question_type": "what_good"}, {"comment_id": "NHFT 608 - Q1", "comment_text": "The service was good/excellent so nothing to add here. ", "question_type": "could_improve"}, {"comment_id": "NHFT 608 - Q2", "comment_text": "Lots of encouragement to start my life as been poorly for sometime.\nThe service was good/excellent", "question_type": "what_good"}, {"comment_id": "NHFT 616 - Q1", "comment_text": "Nothing really, maybe more staff so they can give more time to people. ", "question_type": "could_improve"}, {"comment_id": "NHFT 616 - Q2", "comment_text": "They were very pleasant. ", "question_type": "what_good"}, {"comment_id": "NHFT 624 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 624 - Q2", "comment_text": "Calling up to make an appointment to see Health Visitor.", "question_type": "what_good"}, {"comment_id": "NHFT 632 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 781 - Q1", "comment_text": "I cant think of anything, which [Name Redacted] and her team could improve on, at the moment.", "question_type": "could_improve"}, {"comment_id": "NHFT 781 - Q2", "comment_text": "I found the respiratory team very informative and extremely helpful and patient. I feel I have made some improvements and have become more knowledgeable.", "question_type": "what_good"}, {"comment_id": "NHFT 645 - Q1", "comment_text": "I don't think so, judging by xxxxx dedication to his clients and family. ", "question_type": "could_improve"}, {"comment_id": "NHFT 653 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 653 - Q2", "comment_text": "Excellent service. ", "question_type": "what_good"}, {"comment_id": "NHFT 661 - Q1", "comment_text": "I have no complaints about anything.", "question_type": "could_improve"}, {"comment_id": "NHFT 782 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 782 - Q2", "comment_text": "The care I had from both professionals that visited me. They couldn\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2t have done more for me.  everything was excellent and for that I thank them very much.", "question_type": "what_good"}, {"comment_id": "NHFT 789 - Q2", "comment_text": "ICATT South Team were excellent in a crisis situation with our son, who has autism/learning difficulties, and they obtained a place for him in Ruddington View, Clifton Lane.  The staff there have been kind, caring and listened and responded swiftly to concerns we expressed.", "question_type": "what_good"}, {"comment_id": "NHFT 794 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 794 - Q2", "comment_text": "Since the last time I was on the ward, it feels more orderly and it was nice to see some of the same faces. Staff have been very helpful. My medication in the morning are making me very sleepy. The ward is cleaner and more orderly than before, and the food is better.", "question_type": "what_good"}, {"comment_id": "NHFT 802 - Q1", "comment_text": "Rude staff.", "question_type": "could_improve"}, {"comment_id": "NHFT 802 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 679 - Q1", "comment_text": "Short staff", "question_type": "could_improve"}, {"comment_id": "NHFT 679 - Q2", "comment_text": "Kind, helpful, understand, generous, friendly, good communication, positive, help with problems & caring. ", "question_type": "what_good"}, {"comment_id": "NHFT 687 - Q1", "comment_text": "Sometimes its too noisy on the ward. ", "question_type": "could_improve"}, {"comment_id": "NHFT 687 - Q2", "comment_text": "I enjoy doing activities in Southwell and seeing the animals in main horticulture.\nI enjoy the food and going shopping. ", "question_type": "what_good"}, {"comment_id": "NHFT 695 - Q1", "comment_text": "More activities on ward as we get bored. ", "question_type": "could_improve"}, {"comment_id": "NHFT 695 - Q2", "comment_text": "Staff keep me safe whether I like it or not. don't criticise, don't judge us. ", "question_type": "what_good"}, {"comment_id": "NHFT 703 - Q1", "comment_text": "Don't like it here. ", "question_type": "could_improve"}, {"comment_id": "NHFT 703 - Q2", "comment_text": "Nothing, I'm leaving soon. ", "question_type": "what_good"}, {"comment_id": "NHFT 711 - Q1", "comment_text": "More off ward sessions, get tooled session back. ", "question_type": "could_improve"}, {"comment_id": "NHFT 711 - Q2", "comment_text": "I self harmed.  different from when I first came in as I was violent & aggressive.  Input from nursing team, MDT, TIW's, OT's, TI's.  Helped me get off ward more. Different activities off ward, graphics, horticulture and sapphire gardens. ", "question_type": "what_good"}, {"comment_id": "NHFT 719 - Q1", "comment_text": "More staff to man more areas.\nGoing back to having BBQ's on the green in summer. ", "question_type": "could_improve"}, {"comment_id": "NHFT 719 - Q2", "comment_text": "The activities that's on offer. Staff encourage patients to get involved in activities & events.  Majority of staff show understanding & empathy to all our needs. ", "question_type": "what_good"}, {"comment_id": "NHFT 727 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 727 - Q2", "comment_text": "Staff understand my disability and help me. ", "question_type": "what_good"}, {"comment_id": "NHFT 735 - Q1", "comment_text": "I don't feel like I get off the ward enough, I'd like to do more active things.  Staff change around a lot, sometimes I forget names. ", "question_type": "could_improve"}, {"comment_id": "NHFT 735 - Q2", "comment_text": "Staff look after me. ", "question_type": "what_good"}, {"comment_id": "NHFT 741 - Q1", "comment_text": "You cannot improve on perfection.", "question_type": "could_improve"}, {"comment_id": "NHFT 741 - Q2", "comment_text": "Everything, I cannot find fault at all, your staff are a credit to you and do a wonderful job, thank you.", "question_type": "what_good"}, {"comment_id": "NHFT 749 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 749 - Q2", "comment_text": "Always being available & approachable when needed. ", "question_type": "what_good"}, {"comment_id": "NHFT 810 - Q1", "comment_text": "Find a way to put on, take off compression stockings.", "question_type": "could_improve"}, {"comment_id": "NHFT 810 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 818 - Q1", "comment_text": "Service is difficult to improve. ", "question_type": "could_improve"}, {"comment_id": "NHFT 818 - Q2", "comment_text": "All the staff were excellent in treating my problem at Bassetlaw & Retford hospital.", "question_type": "what_good"}, {"comment_id": "NHFT 826 - Q1", "comment_text": "Pass", "question_type": "could_improve"}, {"comment_id": "NHFT 826 - Q2", "comment_text": "Atmosphere (relaxing). The kindness & friendliness of all. Understanding. All involved with me - brilliant, thanks.", "question_type": "what_good"}, {"comment_id": "NHFT 834 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 932 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 932 - Q2", "comment_text": "Presenters, material, explanations.", "question_type": "what_good"}, {"comment_id": "NHFT 844 - Q1", "comment_text": "Can't think of anything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 844 - Q2", "comment_text": "Everything was great. ", "question_type": "what_good"}, {"comment_id": "NHFT 852 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 852 - Q2", "comment_text": "Speak to me respectfully. Explained things differently if needed.  Shows mum respect. ", "question_type": "what_good"}, {"comment_id": "NHFT 860 - Q1", "comment_text": "just help me about my headache - cuz there awful headache", "question_type": "could_improve"}, {"comment_id": "NHFT 860 - Q2", "comment_text": "she was kind, lovely and pretty. I am really pleased and glad to talk to her", "question_type": "what_good"}, {"comment_id": "NHFT 936 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 942 - Q1", "comment_text": "Nothing all was good.", "question_type": "could_improve"}, {"comment_id": "NHFT 942 - Q2", "comment_text": "Loves the new easy chair easy to transfer now from chair to bed, and chair to wheelchair by himself. Loves the wheelchair to go out and about.", "question_type": "what_good"}, {"comment_id": "NHFT 872 - Q1", "comment_text": "Nothing as a whole service.  More regular contact. ", "question_type": "could_improve"}, {"comment_id": "NHFT 872 - Q2", "comment_text": "Confidence in contacts.  Regular catch ups.  Supported us when needed. ", "question_type": "what_good"}, {"comment_id": "NHFT 880 - Q1", "comment_text": "Nothing.\nI guess the only way this system could improve is if there was a helpline where we could ask any questions, say for a week rather than worrying whether to ring the GP or not. ", "question_type": "could_improve"}, {"comment_id": "NHFT 880 - Q2", "comment_text": "He listened.  He answered our question, very respectful and kind. ", "question_type": "what_good"}, {"comment_id": "NHFT 888 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 888 - Q2", "comment_text": "Start time from being referred in to getting seen.  Pleasant staff.\nAll good from start to finish. ", "question_type": "what_good"}, {"comment_id": "NHFT 896 - Q1", "comment_text": "I didn't receive my appointment through the post - could be postal error but was reminded by text.", "question_type": "could_improve"}, {"comment_id": "NHFT 896 - Q2", "comment_text": "I am seen on a regular basis by staff who are efficient, competent & professional at a venue close to where I live. ", "question_type": "what_good"}, {"comment_id": "NHFT 904 - Q1", "comment_text": "Please could you add some seating outside?", "question_type": "could_improve"}, {"comment_id": "NHFT 904 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 912 - Q1", "comment_text": "Have more staff so appointments come quicker and the staff have more time to do justice to what they have found out, without having to rush on to the next job and be finishing records etc in their own time, or days off, before going on hol etc. ", "question_type": "could_improve"}, {"comment_id": "NHFT 912 - Q2", "comment_text": "The member of staff we saw was sensitive & behaved appropriately, tailoring her service to the individual in front of her.  She cared & its showed.  She followed up, going above & beyond what she could do in the time allocated for our assessment.  The other staff were excellent too.  (stretched but caring)", "question_type": "what_good"}, {"comment_id": "NHFT 920 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 920 - Q2", "comment_text": "We were seen on time and the staff were very friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 949 - Q1", "comment_text": "Nothing. All informative.", "question_type": "could_improve"}, {"comment_id": "NHFT 949 - Q2", "comment_text": "The OT input was easy to understand. OT made staff feel at ease, so they were able to ask questions. Doing the training over MS teams and in the work place was better than a class room situation, increased confidence to engage.", "question_type": "what_good"}, {"comment_id": "NHFT 1005 - Q1", "comment_text": "I rang the crisis team on several occasions and was told I would receive a call back but never did. I felt so let down like I wasn't important and was left feeling really distressed with no one to talk to.", "question_type": "could_improve"}, {"comment_id": "NHFT 1005 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 959 - Q1", "comment_text": "Induction course when arriving and changing wards. ", "question_type": "could_improve"}, {"comment_id": "NHFT 959 - Q2", "comment_text": "The good hearted people. ", "question_type": "what_good"}, {"comment_id": "NHFT 967 - Q1", "comment_text": "Less pointless restrictions. ", "question_type": "could_improve"}, {"comment_id": "NHFT 967 - Q2", "comment_text": "Was understanding of each person differences, an overall approach to improve health. ", "question_type": "what_good"}, {"comment_id": "NHFT 975 - Q1", "comment_text": "Nothing I can think of. ", "question_type": "could_improve"}, {"comment_id": "NHFT 975 - Q2", "comment_text": "Food good and everyone friendly. ", "question_type": "what_good"}, {"comment_id": "NHFT 1010 - Q1", "comment_text": "Nothing that I can think of. The mental health act itself is what made the experience bad.", "question_type": "could_improve"}, {"comment_id": "NHFT 1010 - Q2", "comment_text": "The HCAs were extremely kind.", "question_type": "what_good"}, {"comment_id": "NHFT 1018 - Q1", "comment_text": "I'm pleased to have been discharged now as I found my time with this service caused me a lot of stress. Communication wasn't good and I was often left unsure of when my appointments were. The text messages I received from my nurse were so unprofessional and were more like ones that would be sent to a friend. I'm glad to be under the care of my GP again, as I find this to be more helpful and supportive.", "question_type": "could_improve"}, {"comment_id": "NHFT 1018 - Q2", "comment_text": "I can't think of anything that was good or useful.", "question_type": "what_good"}, {"comment_id": "NHFT 1023 - Q1", "comment_text": "My partner's CPN [Name Redacted] was good at pretending to listen and be interested, but we felt he didn't really care. We found him to be quite forceful, which made us uncomfortable. So we're glad when he was discharged and we didn't have the worry of contact anymore. We feel he could have been kinder and listened more to needs to improve and make a difference. Sadly was didn't get this, so little progress was made. We are now being supported by the GP. We were made to feel like a number rather than people. All very rushed.", "question_type": "could_improve"}, {"comment_id": "NHFT 1023 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 986 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 986 - Q2", "comment_text": "The experience was lovely", "question_type": "what_good"}, {"comment_id": "NHFT 989 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 989 - Q2", "comment_text": "Everything covered all bases was very informative and friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 1036 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1036 - Q2", "comment_text": "Everything, the community mental health team have been amazing in helping me through difficult times. They work with me, and we make decisions together about my care and treatment pathway.", "question_type": "what_good"}, {"comment_id": "NHFT 1038 - Q1", "comment_text": "I understand the checks highlight any issues with children, but in all honestly there didn't seem much point to it.", "question_type": "could_improve"}, {"comment_id": "NHFT 1038 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1204 - Q1", "comment_text": "The food could be better, and have different options.", "question_type": "could_improve"}, {"comment_id": "NHFT 1204 - Q2", "comment_text": "The food is ok, the staff work very hard and have helped me get home.", "question_type": "what_good"}, {"comment_id": "NHFT 1044 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1044 - Q2", "comment_text": "Everything you put me at ease.\nYou do all you can, and are very helpful a big thank you", "question_type": "what_good"}, {"comment_id": "NHFT 1052 - Q1", "comment_text": "No", "question_type": "could_improve"}, {"comment_id": "NHFT 1052 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 1054 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1054 - Q2", "comment_text": "the team have been very supportive regarding my child's development needs and offering advice when needed", "question_type": "what_good"}, {"comment_id": "NHFT 1222 - Q1", "comment_text": "More veggies options.", "question_type": "could_improve"}, {"comment_id": "NHFT 1222 - Q2", "comment_text": "The ward staff were great at making you feel safe, they were there if you needed them to be.", "question_type": "what_good"}, {"comment_id": "NHFT 1065 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1065 - Q2", "comment_text": "that you help people", "question_type": "what_good"}, {"comment_id": "NHFT 1069 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1227 - Q1", "comment_text": "The on-line services need a lot of work and you can hardly ever get an appointment. Your needs are hardly listened to.", "question_type": "could_improve"}, {"comment_id": "NHFT 1227 - Q2", "comment_text": "Friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 1084 - Q1", "comment_text": "N/A/", "question_type": "could_improve"}, {"comment_id": "NHFT 1084 - Q2", "comment_text": "Spent a lot of time answering questions I had and I felt comfortable asking anything.  Really kind & friendly. ", "question_type": "what_good"}, {"comment_id": "NHFT 1092 - Q1", "comment_text": "Keep on doing as you are, in my opinion its works, thanks. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1092 - Q2", "comment_text": "My whole experience of my treatment has been very positive so far and I am very impressed with the professionalism and kindness of the team that has treated and looked after me (so far).  Thank you so much. ", "question_type": "what_good"}, {"comment_id": "NHFT 1100 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1100 - Q2", "comment_text": "I think she helped me with anxiety and depression especially about wat happened between my family and me. She was a good listener and understood what I've been through. Working with anxiety helped.  My care plan. Easy reading.  Better after talking about what happens with family. ", "question_type": "what_good"}, {"comment_id": "NHFT 1108 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1108 - Q2", "comment_text": "Not being alone, meeting other carers. ", "question_type": "what_good"}, {"comment_id": "NHFT 1116 - Q1", "comment_text": "Too many inexperienced staff, who are sometime unsure of what they're supposed to be doing.\nThe ward rules can be overly bureaucratic.\nCare plans (nursing) are overly complicated/convoluted.\nCross-sectoral/inter-agency working eg. with Arnold Lodge & the Assertive Transition service (ATS) is not seamless & communication is not smooth between organisation ot the detriment of patient care.\nI don't feel I've benefitted/learnt much from treatment here.  Seems unfair criticism as MDT are very kind but I don not feel as if I've benefitted from y time in hospital. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1116 - Q2", "comment_text": "Staff are exceptionally kind.\nthere is no stigma or judgement even though criminal activity has been involved.\nStaff treat patients equally.\nStaff are responsive to needs.\nStaff are always available to talk to if you need it.\nCare is individualized and staff pay a huge amount of time into attending to details.\nStaff never appear impatient when they're asked to do things for you.\nStaff are friendly an caring. ", "question_type": "what_good"}, {"comment_id": "NHFT 1124 - Q1", "comment_text": "Listen to physical health needs including feedback to doctors and PHC. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1124 - Q2", "comment_text": "A good MDT. ", "question_type": "what_good"}, {"comment_id": "NHFT 1128 - Q2", "comment_text": "Overall the hospital treats me quite nicely, better that other hospitals. ", "question_type": "what_good"}, {"comment_id": "NHFT 1136 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1136 - Q2", "comment_text": "Psychology sessions.\nGym\nCan be independent/empowerment. ", "question_type": "what_good"}, {"comment_id": "NHFT 1694 - Q1", "comment_text": "Make time for relatives. Keep families updated. Make sure all staff are coming from the same songsheet.", "question_type": "could_improve"}, {"comment_id": "NHFT 1694 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1702 - Q1", "comment_text": "The psychiatrist really needs to change his approach when dealing with a young person who is struggling with really low mood. Being challenging and not listening is not helpful at all.", "question_type": "could_improve"}, {"comment_id": "NHFT 1702 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1146 - Q1", "comment_text": "Hospital staff could be better at communicating with family. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1154 - Q1", "comment_text": "Only had visits for a few day's, but I couldn't find anything negative to say, just to thank you all so so much. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1154 - Q2", "comment_text": "Thank you so much.  All carer's where so kind and respectful.  Very professional and went over and above their duties'.  Very reliable and gave us support to and advice caring for my dad.  I would definitely recommend to other's. 10/10 to everyone.\nSadly my dad has since passed away. ", "question_type": "what_good"}, {"comment_id": "NHFT 1162 - Q1", "comment_text": "Nothing, treatment was excellent", "question_type": "could_improve"}, {"comment_id": "NHFT 1162 - Q2", "comment_text": "All the treatment and care to detail was excellent. ", "question_type": "what_good"}, {"comment_id": "NHFT 1170 - Q1", "comment_text": "The food could be better, more choices.  Would like at least 3 choices. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1170 - Q2", "comment_text": "The cleaning was very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1177 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1177 - Q2", "comment_text": "The care & attention given by all staff all the time I was here, sorry to have to leave. ", "question_type": "what_good"}, {"comment_id": "NHFT 1182 - Q2", "comment_text": "Staff where very understanding, nothing was to big or small to sort.  Staff where very polite and listened to my needs, very approachable. ", "question_type": "what_good"}, {"comment_id": "NHFT 1190 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1190 - Q2", "comment_text": "You listened to me.  the breathing exercises.  You helped me. ", "question_type": "what_good"}, {"comment_id": "NHFT 1198 - Q1", "comment_text": "Not show favouritism, which is easy to do.", "question_type": "could_improve"}, {"comment_id": "NHFT 1198 - Q2", "comment_text": "Showing will at all times. ", "question_type": "what_good"}, {"comment_id": "NHFT 1712 - Q1", "comment_text": "During my time with the mental health team I began to think it was just me who was always having appointments cancelled and didn't know what were going on. Having read other feedback has made me feel better but also sad at the number of patients were also left feeling as bad as I were. It's a very hit and miss service. Some staff have been brilliant, others act like they don't care. This service needs another inspection and improvement need to be made. I got fed up in end and said I would go to my doctor if I needed any support as this team didn't offer me much. Maybe they is the aim to get people through the system like a number and they leave as not helped and more are accepted. Very poor. If anyone is struggling and reading this don't bother putting yourself through this.", "question_type": "could_improve"}, {"comment_id": "NHFT 1712 - Q2", "comment_text": "Realising I weren't the only patient not receiving good care.", "question_type": "what_good"}, {"comment_id": "NHFT 1836 - Q1", "comment_text": "Half an hour every 3/4 months is not enough, equates to 2 hours a year. Meetings feel rushed and mostly facilitated by different Doctors, no continuity of care.  Very little contact with care/care Co-Ordinator. Not enough support from mental health team, care is sparse and disjointed.  At one point tried to get an earlier appointment as instructed by junior Doctor but despite trying no appointment was offered.", "question_type": "could_improve"}, {"comment_id": "NHFT 1844 - Q1", "comment_text": "Bit more communication.", "question_type": "could_improve"}, {"comment_id": "NHFT 1844 - Q2", "comment_text": "Not at the moment. Liked the blood test but I'm still home and got ECG.", "question_type": "what_good"}, {"comment_id": "NHFT 1852 - Q1", "comment_text": "I had to wait too long for CBT therapy. I disagreed with the decision to take me in to hospital, while I was in hospital I made friends with other patients and engaged in physical activities, but the weekly ward rounds were only 20 minutes long and inadequate.  The experience was pointless  because no proper course of CBT was offered. I also disagreed with the decision to force me to take medication which had the adverse side effect of stopping my period for a year. The treatment of patients in hospital needs to be changed.", "question_type": "could_improve"}, {"comment_id": "NHFT 1852 - Q2", "comment_text": "I received 30 hours of CBT therapy with two excellent therapist, my CPN also treated me kindly.", "question_type": "what_good"}, {"comment_id": "NHFT 1860 - Q1", "comment_text": "Not really, everything satisfactory.", "question_type": "could_improve"}, {"comment_id": "NHFT 1860 - Q2", "comment_text": "The carers always arrive here with a smile and are very courteous, we enjoy seeing them.", "question_type": "what_good"}, {"comment_id": "NHFT 1868 - Q1", "comment_text": "Doctors willingness to listen to me.\nI was discharged back to my GP, prematurely.", "question_type": "could_improve"}, {"comment_id": "NHFT 1868 - Q2", "comment_text": "Quick to prescribe medication. ", "question_type": "what_good"}, {"comment_id": "NHFT 1876 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1876 - Q2", "comment_text": "I am happy with my nice CPN and support worker.  I am having counselling with treat PTS in May 2022.", "question_type": "what_good"}, {"comment_id": "NHFT 1884 - Q1", "comment_text": "I think it is what it is.  When there is a place free for you to start your care/package/therapy then improvements can only be made with more staff to cut waiting times.  Eventually you will be seen.\nThis has been a long wait, but appreciate it has been the same for everyone. None, apart from we all have to wait our turn, it will eventually come.  It's hoping that people are patient enough.", "question_type": "could_improve"}, {"comment_id": "NHFT 1884 - Q2", "comment_text": "The fact that the care is now in process.  ", "question_type": "what_good"}, {"comment_id": "NHFT 1892 - Q1", "comment_text": "Communication!  Referral system is cumbersome and difficult.  It has taken 20 years for me to be referred back for a second lot of treatment.  Everyone but the Trust thought It necessary.  2o years of my life ruined by non-referral.", "question_type": "could_improve"}, {"comment_id": "NHFT 1892 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1900 - Q1", "comment_text": "My current psychiatrist seems to have no idea I have been treated for mental illness disorders etc. since aged 19, (I'm 34).  They know 5 years history.   My lithium and 26 weeks bipolar education course cancelled upon start of COVID (March 2019).  No offer of help since then.", "question_type": "could_improve"}, {"comment_id": "NHFT 1900 - Q2", "comment_text": "The practice is flexible with appointment changes (important to me) as Bipolar I forget or get the arrangement wrong. ", "question_type": "what_good"}, {"comment_id": "NHFT 1908 - Q1", "comment_text": "None.", "question_type": "could_improve"}, {"comment_id": "NHFT 1908 - Q2", "comment_text": "None.", "question_type": "what_good"}, {"comment_id": "NHFT 1916 - Q1", "comment_text": "No.", "question_type": "could_improve"}, {"comment_id": "NHFT 1916 - Q2", "comment_text": "After being discharged from hospital I was visited by a community nurse, who was very supportive.  I also saw a psychiatrist who was excellent.  He listened to me, which was incredibly helpful. After 18 months in hospital I was offered ECT treatment.  This worked for me.  In fact it saved my life.", "question_type": "what_good"}, {"comment_id": "NHFT 1924 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1924 - Q2", "comment_text": "They are very particular on finding what's wrong with me.", "question_type": "what_good"}, {"comment_id": "NHFT 1932 - Q1", "comment_text": "Just to get into therapy quicker.", "question_type": "could_improve"}, {"comment_id": "NHFT 1932 - Q2", "comment_text": "All staff dealt with have been amazing I couldn't have done this journey without their support.", "question_type": "what_good"}, {"comment_id": "NHFT 1940 - Q1", "comment_text": "Everything.\nWaiting, waiting, waiting!  Sent round and round in circles.  Been going on for years and year.  Latest news - I'm on a waiting list, expected waiting time 17 months.  Too long - I'll be dead by then!  Thanks.", "question_type": "could_improve"}, {"comment_id": "NHFT 1940 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1948 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1948 - Q2", "comment_text": "Yes, the help that was given to me.", "question_type": "what_good"}, {"comment_id": "NHFT 1956 - Q1", "comment_text": "Time.  Better communication.  Feel like they care. Not having to leave my home. Not to feel worse after I have spoken to my consultant.  Not having to wait over year for my therapy.  To feel like my life matters as it doesn't.", "question_type": "could_improve"}, {"comment_id": "NHFT 1956 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1964 - Q1", "comment_text": "Involve family members in the treatment.", "question_type": "could_improve"}, {"comment_id": "NHFT 1964 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1972 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1972 - Q2", "comment_text": "Very friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 1980 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1988 - Q1", "comment_text": "Letters take a long time to get through (2 weeks +).  I'd prefer it if there was an encrypted email option, as sometimes this has left me with less than a week's notice for forthcoming appointments.", "question_type": "could_improve"}, {"comment_id": "NHFT 1988 - Q2", "comment_text": "My psychiatrist is amazing - having moved back into local area from living elsewhere I appreciate her even more now. Impressed that almost all her appointments with me have been face to face, despite COVID. Thank you - I work within the NHS myself, so I know better than most how challenging it has been to deliver consistent services in this past COVID season. I do appreciate all your efforts.", "question_type": "what_good"}, {"comment_id": "NHFT 1996 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1714 - Q1", "comment_text": "Absolutely nothing excellent service.", "question_type": "could_improve"}, {"comment_id": "NHFT 1714 - Q2", "comment_text": "They listened to me as a patient an didn't talk down to me.", "question_type": "what_good"}, {"comment_id": "NHFT 1720 - Q1", "comment_text": "Everything.", "question_type": "could_improve"}, {"comment_id": "NHFT 1720 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1728 - Q1", "comment_text": "I don't think there is anything you could do better.", "question_type": "could_improve"}, {"comment_id": "NHFT 1242 - Q1", "comment_text": "Compromise, stop constantly being. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1242 - Q2", "comment_text": "Medication helps, happy with progress. ", "question_type": "what_good"}, {"comment_id": "NHFT 1250 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1250 - Q2", "comment_text": "I have been her almost two months and the service that I have received has been very good and good communication. ", "question_type": "what_good"}, {"comment_id": "NHFT 1258 - Q1", "comment_text": "Just keep doing what you've been doing, treat everyone equal and fair, just keep doing good, what you've been doing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1258 - Q2", "comment_text": "I haven't had loads of dealings with healthcare, but the ones what I have had I can't really say anything bad.  I've changed a lot for the better and healthcare has a part in that, so they've been good to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 1263 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1270 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1270 - Q2", "comment_text": "Dedicated staff", "question_type": "what_good"}, {"comment_id": "NHFT 1277 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1277 - Q2", "comment_text": "Staff friendly, knowledgeable and helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 1735 - Q1", "comment_text": "Not much.", "question_type": "could_improve"}, {"comment_id": "NHFT 1735 - Q2", "comment_text": "The care and help and advice I received from the staff who came to see me or spoke on telephone. They also arranged for me to go away for a week which really helped a great deal.", "question_type": "what_good"}, {"comment_id": "NHFT 1289 - Q1", "comment_text": "Cannot think of anything that could have been done any better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1289 - Q2", "comment_text": "Every aspect of my care at Park House was excellent. ", "question_type": "what_good"}, {"comment_id": "NHFT 1297 - Q1", "comment_text": "Nothing, their really funnie. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1297 - Q2", "comment_text": "They are very helpful, always there to listen and help with all situations or problems I may have or face and I think we get alone with. ", "question_type": "what_good"}, {"comment_id": "NHFT 1305 - Q1", "comment_text": "Couldn't ", "question_type": "could_improve"}, {"comment_id": "NHFT 1305 - Q2", "comment_text": "Staff are very kind to me.  All information was clearly. ", "question_type": "what_good"}, {"comment_id": "NHFT 1313 - Q1", "comment_text": "Speed up medication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1313 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 1321 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1321 - Q2", "comment_text": "Healthcare service is very good.   They listening and explaining all what I need. ", "question_type": "what_good"}, {"comment_id": "NHFT 1742 - Q1", "comment_text": "Certain female healthcares attitude and commitment to the job is under question, and should be address without fail. They can be uptight upon talking.", "question_type": "could_improve"}, {"comment_id": "NHFT 1742 - Q2", "comment_text": "The ward is staffed with beautiful people who really care about you. My recommendations go with full praise for what the ward does.", "question_type": "what_good"}, {"comment_id": "NHFT 1327 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1327 - Q2", "comment_text": "Done the best job, the best service since leaving hospital, coming to see me. ", "question_type": "what_good"}, {"comment_id": "NHFT 1749 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1749 - Q2", "comment_text": "Explaining details of procedure in ways I could understand.", "question_type": "what_good"}, {"comment_id": "NHFT 1336 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1343 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1343 - Q2", "comment_text": "Staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 1351 - Q1", "comment_text": "Help people to integrate into their own culture.  Difficult if first language isn't English.  People from different heritage or background may find it difficult. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1351 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1366 - Q1", "comment_text": "Stop closing day room.  Give us more staff. Give us some staff that care. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1366 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1374 - Q2", "comment_text": "Getting involved in gym and education.", "question_type": "what_good"}, {"comment_id": "NHFT 1382 - Q1", "comment_text": "Patients shop to open again. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1382 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1390 - Q1", "comment_text": "Some staff don't care.  More staff.  Better food. Better communication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1390 - Q2", "comment_text": "Some staff care. ", "question_type": "what_good"}, {"comment_id": "NHFT 1391 - Q1", "comment_text": "more care\nmore staff", "question_type": "could_improve"}, {"comment_id": "NHFT 1391 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1399 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1399 - Q2", "comment_text": "no comments, everything was brilliant. excellent care, all the staff very caring and understanding. Di is a very approachable manager and very friendly too.", "question_type": "what_good"}, {"comment_id": "NHFT 1771 - Q1", "comment_text": "What is the point of having a rapid response number, that when called they advise to go to Accident & Emergency? It does not make sense.", "question_type": "could_improve"}, {"comment_id": "NHFT 1771 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1401 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1409 - Q2", "comment_text": "The people who have helped me, have built family ties, motivated me to change, helped improve my self esteem on top of dealing with addiction, they've helped me grow up a lot. ", "question_type": "what_good"}, {"comment_id": "NHFT 1417 - Q1", "comment_text": "Staff shortages.  Staff not getting enough breaks. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1417 - Q2", "comment_text": "Get well treated by staff.  Food is good.  The care received. ", "question_type": "what_good"}, {"comment_id": "NHFT 1425 - Q1", "comment_text": "Staffing levels. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1425 - Q2", "comment_text": "Adequate gym facilities. ", "question_type": "what_good"}, {"comment_id": "NHFT 1433 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1433 - Q2", "comment_text": "Good quality of nursing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1441 - Q1", "comment_text": "Being ward bound over to pandemic - Covid 19.\nThis creates boredom.  Having no structured activities - Southwell, workshops cancelled. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1441 - Q2", "comment_text": "Do activities, go for singleton walks with staff. Chat to any staff when wanting to.   Staff help you to understand letters you receive and day to day information. ", "question_type": "what_good"}, {"comment_id": "NHFT 1448 - Q1", "comment_text": "Spend more time with the patients if possible\nMake an improvement on choice of food - very repetitive", "question_type": "could_improve"}, {"comment_id": "NHFT 1448 - Q2", "comment_text": "Made patients feel welcome", "question_type": "what_good"}, {"comment_id": "NHFT 1456 - Q1", "comment_text": "Listen more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1456 - Q2", "comment_text": "Listen to what's being said. ", "question_type": "what_good"}, {"comment_id": "NHFT 1464 - Q1", "comment_text": "Care/treatment I need to been involved myself more.  Health/wellbeing need to ask for more help. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1464 - Q2", "comment_text": "Started cooking with a group.  Playing bingo. Getting up early. ", "question_type": "what_good"}, {"comment_id": "NHFT 1472 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1472 - Q2", "comment_text": "Coffee bar.  Cooking. ", "question_type": "what_good"}, {"comment_id": "NHFT 1480 - Q1", "comment_text": "The COVID rules. Turning lights on in middle of night.  Don't give out leaflets for electric shock treatments unless necessary. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1480 - Q2", "comment_text": "Got better.", "question_type": "what_good"}, {"comment_id": "NHFT 1488 - Q1", "comment_text": "Without my intervention I think my parents would have struggled on. My mum is 86 caring for my dad who is go. Maybe assessments such as we received could be routine for a couple of this age - particularly to support mum (the carer)", "question_type": "could_improve"}, {"comment_id": "NHFT 1488 - Q2", "comment_text": "A speedy response to our needs and a very thorough assessment resulting in extra equipment and help.  At all times were were treated kindly and respectfully. Thankyou so much.", "question_type": "what_good"}, {"comment_id": "NHFT 1496 - Q1", "comment_text": "Felt the pace of the course was very slow. The content might have been able to be covered in 2-2 1/2 each day, rather than 3 1/2.", "question_type": "could_improve"}, {"comment_id": "NHFT 1496 - Q2", "comment_text": "Clear explanation.", "question_type": "what_good"}, {"comment_id": "NHFT 1504 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1504 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1511 - Q1", "comment_text": "You couldn't.", "question_type": "could_improve"}, {"comment_id": "NHFT 1511 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 1519 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1519 - Q2", "comment_text": "Both nurses were very kind and the procedure was painless.  A very quick appointment and very cheerful nurses.\nEverything was perfect!!", "question_type": "what_good"}, {"comment_id": "NHFT 1527 - Q1", "comment_text": "Nothing at all for the patient.\nNo help off anyone, you came out after a visit and always think you have asked to much, no help.\nNot very helpful to families.  If you need help and understanding you don't get any help off anyone working on the ward.  Like know more how they are doing, you came out of visiting not don't know anything about them how they are getting better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1527 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1780 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1780 - Q2", "comment_text": "Care and understanding.", "question_type": "what_good"}, {"comment_id": "NHFT 1784 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1546 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1546 - Q2", "comment_text": "They showed good patient services to me, very polite and listened to all requirements I needed to get better.  Attending to patients quickly. ", "question_type": "what_good"}, {"comment_id": "NHFT 1554 - Q1", "comment_text": "Everything can be improved.", "question_type": "could_improve"}, {"comment_id": "NHFT 1554 - Q2", "comment_text": "General care.", "question_type": "what_good"}, {"comment_id": "NHFT 1562 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1562 - Q2", "comment_text": "Listened. ", "question_type": "what_good"}, {"comment_id": "NHFT 1570 - Q1", "comment_text": "Some staff let the team down. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1570 - Q2", "comment_text": "That someone add time to get me better as I was very unwell. ", "question_type": "what_good"}, {"comment_id": "NHFT 1578 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1586 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1586 - Q2", "comment_text": "Don't know", "question_type": "what_good"}, {"comment_id": "NHFT 1785 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1785 - Q2", "comment_text": "The standard of care was excellent", "question_type": "what_good"}, {"comment_id": "NHFT 1601 - Q1", "comment_text": "Employ more staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1601 - Q2", "comment_text": "Got Sky TV. Good meals ", "question_type": "what_good"}, {"comment_id": "NHFT 1609 - Q1", "comment_text": "N/A - Bad service. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1609 - Q2", "comment_text": "n/a Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1617 - Q1", "comment_text": "Explaining information. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1617 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1621 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1621 - Q2", "comment_text": "overall very polite", "question_type": "what_good"}, {"comment_id": "NHFT 1797 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1628 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1628 - Q2", "comment_text": "Felt understood and had been shown the compassion I needed.", "question_type": "what_good"}, {"comment_id": "NHFT 1633 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1633 - Q2", "comment_text": "Supportive, caring and understanding staff.", "question_type": "what_good"}, {"comment_id": "NHFT 1803 - Q1", "comment_text": "I don't feel I gained anything from this service. Treatment plans were changed frequently but no treatment actually happened. I found this to be stressful and not helpful to the point I discharged myself. I have now paid for private treatment which has been successful. It's a shame I couldn't get the help I needed with the NHS.", "question_type": "could_improve"}, {"comment_id": "NHFT 1803 - Q2", "comment_text": "Staff were nice and friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 1646 - Q1", "comment_text": "Bed more comfortable and not being kicked out my room. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1646 - Q2", "comment_text": "Listening to my views and opinions. ", "question_type": "what_good"}, {"comment_id": "NHFT 1654 - Q1", "comment_text": "More structure to the group. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1654 - Q2", "comment_text": "Its good to be able to off-load and to share experiences and advice. ", "question_type": "what_good"}, {"comment_id": "NHFT 1807 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1807 - Q2", "comment_text": "Very professional, compassionate and kind understanding team members. Spent time listening to my concerns and gave reassurance, advice and support", "question_type": "what_good"}, {"comment_id": "NHFT 1661 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1661 - Q2", "comment_text": "The staff were very kind and supported during a difficult time.", "question_type": "what_good"}, {"comment_id": "NHFT 1667 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1667 - Q2", "comment_text": "Made me feel very at ease throughout my procedure & explained clearly what was going on throughout. ", "question_type": "what_good"}, {"comment_id": "NHFT 1669 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1669 - Q2", "comment_text": "Advice and listening.", "question_type": "what_good"}, {"comment_id": "NHFT 1677 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1677 - Q2", "comment_text": "The food.", "question_type": "what_good"}, {"comment_id": "NHFT 1682 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1690 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 48 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 56 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 64 - Q1", "comment_text": "Smashing my door open and handcuffing me, parading me on public streets and forcing useless medication, from Charlatans should never ever be attempted again tarnishing my image on the streets.\nOnly humiliation after humiliation and paion. Police were called to arrest me. Was handcuffed and paraded on the public streets. I was treated badly more than a murderer bundled into police vans only to be told, I am not well. The medication was wrong, causing shaking and dizziness. I was kept among violent and severely [word redacted] guys. A missed opportunity to treat me in own home, with appropriate medication.  Why would a man a charlatan with travesty call police to forcibly remove one from own house in the name of catatonic or moribund state, which did not exist? The charlatans broke my door twice, further humiliating me like a drug addict I was treated.", "question_type": "could_improve"}, {"comment_id": "NHFT 02 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 02 - Q2", "comment_text": "On going support. Friendly, amazing with Covid going on.", "question_type": "what_good"}, {"comment_id": "NHFT 10 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 10 - Q2", "comment_text": "waying.", "question_type": "what_good"}, {"comment_id": "NHFT 73 - Q1", "comment_text": "More staff on the ward, they are so short staffed at times.", "question_type": "could_improve"}, {"comment_id": "NHFT 73 - Q2", "comment_text": "The staff are amazing with the patients and they work very hard on the ward. There is nothing they won't do for you.", "question_type": "what_good"}, {"comment_id": "NHFT 21 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 21 - Q2", "comment_text": "She was very comforting.", "question_type": "what_good"}, {"comment_id": "NHFT 24 - Q1", "comment_text": "Nothing really.   ", "question_type": "could_improve"}, {"comment_id": "NHFT 24 - Q2", "comment_text": "Feel that I've not been judged and that the help I've received as been very good, that help has helped me through my dark days. The ward I'm on are very supportive and helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 32 - Q1", "comment_text": "Clearer assessment info and clear diagnosis info/feedback.", "question_type": "could_improve"}, {"comment_id": "NHFT 32 - Q2", "comment_text": "Individual care plan. ", "question_type": "what_good"}, {"comment_id": "NHFT 40 - Q1", "comment_text": "The treatment takes too long, so you lose momentum, although I appreciate that could slowed everything down.\nThe education classes are a bit limited and a bit basic, for eg, we'd benefit from on-line tutorials such as IT courses.\nThe library could do with being linked to a public library service so we could request books & there would be some stock rotation.\nWe could do with more opportunities for exercise and healthier food-fewer carbohydrates, less processed meat.\n", "question_type": "could_improve"}, {"comment_id": "NHFT 40 - Q2", "comment_text": "Individualized care - they observe everything you do )which is bad as well as good) which means they individualize care.\nOT classes are good.\nChaplaincy services are good. ", "question_type": "what_good"}, {"comment_id": "NHFT 82 - Q1", "comment_text": "xxxx cleaners, coming into my room, taking my stuff away, which they had not right to touch, that I had brought with my own precious little money and chucking it in the bin, basically. ", "question_type": "could_improve"}, {"comment_id": "NHFT 82 - Q2", "comment_text": "Generally the ward felt clean, tidy and orderly. ", "question_type": "what_good"}, {"comment_id": "NHFT 90 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 90 - Q2", "comment_text": "Pleased with service. ", "question_type": "what_good"}, {"comment_id": "NHFT 98 - Q1", "comment_text": "No comments. ", "question_type": "could_improve"}, {"comment_id": "NHFT 98 - Q2", "comment_text": "Staff nice. ", "question_type": "what_good"}, {"comment_id": "NHFT 104 - Q1", "comment_text": "Nothing comes to mind. ", "question_type": "could_improve"}, {"comment_id": "NHFT 104 - Q2", "comment_text": "Company was very good.  Food nice, activities offered kept me busy. ", "question_type": "what_good"}, {"comment_id": "NHFT 384 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 384 - Q2", "comment_text": "The way the team supported me, and encouraged my independence.\nService was exceptional.", "question_type": "what_good"}, {"comment_id": "NHFT 113 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 121 - Q1", "comment_text": "Luckily, I was feeling positive enough not to need help, but I was conscious of the fact that there are a lot of patients not so lucky and still needing practical help and mental reassurance.  I felt that visits in my case could have been halved and replaced by a short phone call, preferably video call where patents can do this, allowing time to be saved by staff, thereby making them available to take on extra patients.", "question_type": "could_improve"}, {"comment_id": "NHFT 121 - Q2", "comment_text": "I didn't need to ask much form the service - but just felt secure in the knowledge that, if I had a sudden emergency, there were 'there for me' - and always will be. ", "question_type": "what_good"}, {"comment_id": "NHFT 128 - Q1", "comment_text": "Keep to appointments when made. ", "question_type": "could_improve"}, {"comment_id": "NHFT 128 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 136 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 136 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 390 - Q1", "comment_text": "Answering the phone sooner, or having more people available to answer the phone. I have been in a queue to talk to someone for over an hour and a half. I only want to book an appointment. I'm happy that I'm not in a crisis situation, where I need help and advice, because as a first time mum, I want the reassurance or plan of action quicker than an hour.", "question_type": "could_improve"}, {"comment_id": "NHFT 390 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 151 - Q1", "comment_text": "Visiting time COVID 19.", "question_type": "could_improve"}, {"comment_id": "NHFT 151 - Q2", "comment_text": "Everything done for me.\nSplendid, lovely, willing, co-operative, friendly.\nYounger staff involved/talk to. ", "question_type": "what_good"}, {"comment_id": "NHFT 159 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 159 - Q2", "comment_text": "The person who looks after me goes out of her way to help.\nFood is good.", "question_type": "what_good"}, {"comment_id": "NHFT 167 - Q1", "comment_text": "I was left on the toilet once for a very long time.  I was getting anxious, something must have happened.  The staff are very busy all the time. I hear the staff talking sometimes but I shouldn't talk about that.\nStaff are overstretched all the time.", "question_type": "could_improve"}, {"comment_id": "NHFT 167 - Q2", "comment_text": "Staff try to make you feel as OK as possible.\nFood is very good.", "question_type": "what_good"}, {"comment_id": "NHFT 175 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 175 - Q2", "comment_text": "Local dine back open.", "question_type": "what_good"}, {"comment_id": "NHFT 183 - Q1", "comment_text": "Self referrals again. ", "question_type": "could_improve"}, {"comment_id": "NHFT 183 - Q2", "comment_text": "Nice and easy process.", "question_type": "what_good"}, {"comment_id": "NHFT 191 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 191 - Q2", "comment_text": "The best mental health hospital I've ever met in my life.  The staff is really good.  You can support and motivate the patient to act.  You care about the patient's safety.  You respectful of the patient.  You're so lovely. ", "question_type": "what_good"}, {"comment_id": "NHFT 196 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 204 - Q1", "comment_text": "No one could do better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 204 - Q2", "comment_text": "Always friendly, very caring.\nClock - tablet time. ", "question_type": "what_good"}, {"comment_id": "NHFT 212 - Q1", "comment_text": "No", "question_type": "could_improve"}, {"comment_id": "NHFT 212 - Q2", "comment_text": "Listened. ", "question_type": "what_good"}, {"comment_id": "NHFT 220 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 220 - Q2", "comment_text": "Responded very quick to my emergency calls to the team.  Sorted medication from the doctors. Gave me plenty of advice on care matters.  Had time to talk to me during visit. ", "question_type": "what_good"}, {"comment_id": "NHFT 228 - Q1", "comment_text": "Main constraint was the requirement for face masks but appreciate this unavoidable due to COVID restrictions. ", "question_type": "could_improve"}, {"comment_id": "NHFT 228 - Q2", "comment_text": "Given lots of time and opportunity to ask questions.\nPatient and clear instruction to my mum which helped reduce her anxiety. ", "question_type": "what_good"}, {"comment_id": "NHFT 234 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 234 - Q2", "comment_text": "Everything.  Made me feel like how I was feeling and my symptoms were important and needed attention. The lady I saw was excellent.", "question_type": "what_good"}, {"comment_id": "NHFT 240 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 240 - Q2", "comment_text": "Was very calm, it didn't worry me.", "question_type": "what_good"}, {"comment_id": "NHFT 248 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 248 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 256 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 256 - Q2", "comment_text": "Explanations were brilliant and all information.\nVery helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 398 - Q1", "comment_text": "Nothing. Everything was perfect.", "question_type": "could_improve"}, {"comment_id": "NHFT 270 - Q1", "comment_text": "Explain what it's for and how painful it is and if you have a chance at dying.", "question_type": "could_improve"}, {"comment_id": "NHFT 270 - Q2", "comment_text": "Communicated well, nice staff friendly", "question_type": "what_good"}, {"comment_id": "NHFT 406 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 406 - Q2", "comment_text": "The ward was ok, nothing to say.", "question_type": "what_good"}, {"comment_id": "NHFT 288 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 288 - Q2", "comment_text": "Very friendly, seemed to genuinely care and gave great advice. ", "question_type": "what_good"}, {"comment_id": "NHFT 296 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 296 - Q2", "comment_text": "When I was on a constant I was supported brilliant by staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 304 - Q1", "comment_text": "See me more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 304 - Q2", "comment_text": "Just listening to my problems. ", "question_type": "what_good"}, {"comment_id": "NHFT 309 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 309 - Q2", "comment_text": "Very helpful when asked questions. Friendly staff.", "question_type": "what_good"}, {"comment_id": "NHFT 310 - Q1", "comment_text": "Nothing considering lockdown and Covid has affected everyone.", "question_type": "could_improve"}, {"comment_id": "NHFT 310 - Q2", "comment_text": "Communication, welcoming and caring attitude.", "question_type": "what_good"}, {"comment_id": "NHFT 313 - Q1", "comment_text": "All of it. ", "question_type": "could_improve"}, {"comment_id": "NHFT 313 - Q2", "comment_text": "All of it", "question_type": "what_good"}, {"comment_id": "NHFT 321 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 321 - Q2", "comment_text": "He listens and helps as much as possible. ", "question_type": "what_good"}, {"comment_id": "NHFT 329 - Q1", "comment_text": "Too long to wait. ", "question_type": "could_improve"}, {"comment_id": "NHFT 329 - Q2", "comment_text": "ADHD nurse was very good and listened to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 337 - Q1", "comment_text": "Keeping in touch more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 337 - Q2", "comment_text": "How fast I was spoken too. ", "question_type": "what_good"}, {"comment_id": "NHFT 345 - Q1", "comment_text": "Not having to ask to come down or come off our med, it's hard work here!", "question_type": "could_improve"}, {"comment_id": "NHFT 345 - Q2", "comment_text": "Not a lot. ", "question_type": "what_good"}, {"comment_id": "NHFT 353 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 353 - Q2", "comment_text": "I enjoyed the relapse prevention support group. ", "question_type": "what_good"}, {"comment_id": "NHFT 432 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 432 - Q2", "comment_text": "Helping me understand.", "question_type": "what_good"}, {"comment_id": "NHFT 440 - Q1", "comment_text": "I can honestly say nothing. Amazing support!", "question_type": "could_improve"}, {"comment_id": "NHFT 444 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 451 - Q1", "comment_text": "I would like to see the psychologist more while I was on the ward. I understand that work load is hard, and staff shortages are a major thing on the wards at the moment.", "question_type": "could_improve"}, {"comment_id": "NHFT 451 - Q2", "comment_text": "The staff on the ward was great, and nothing was never to much trouble. The ward was a very clean environment. The staff was helpful as they did my washing for me while I was on the ward and nothing was lost.", "question_type": "what_good"}, {"comment_id": "NHFT 369 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 369 - Q2", "comment_text": "I felt supported and was given lots of advice which has put my mind at ease.", "question_type": "what_good"}, {"comment_id": "NHFT 374 - Q1", "comment_text": "Nothing really.", "question_type": "could_improve"}, {"comment_id": "NHFT 374 - Q2", "comment_text": "Most of it.", "question_type": "what_good"}, {"comment_id": "NHFT 459 - Q1", "comment_text": "No comment for this, (smiley face) couldn't fault the service.  Thank you", "question_type": "could_improve"}, {"comment_id": "NHFT 467 - Q1", "comment_text": "Get better facilities. ", "question_type": "could_improve"}, {"comment_id": "NHFT 467 - Q2", "comment_text": "Nurses are very good here and they're always smiling. ", "question_type": "what_good"}, {"comment_id": "NHFT 475 - Q1", "comment_text": "Tell the prison to serve less food carbohydrates, tooooo much pasta/bread/etc.  Not enough protein - healthcare must address this to prison warden. ", "question_type": "could_improve"}, {"comment_id": "NHFT 475 - Q2", "comment_text": "Listening skills, but \"only listening\".\nDoctor was helpful on my 2nd visit, but prison rules - stop help to us. ", "question_type": "what_good"}, {"comment_id": "NHFT 483 - Q1", "comment_text": "By reducing the waiting time. One time I face medical problem in January and I got appointment with the specialist in the July.\nOne time I arrive A&E at 8:45pm and seen by doctor in the morning at 7am. ", "question_type": "could_improve"}, {"comment_id": "NHFT 483 - Q2", "comment_text": "The good things about NHS are - we easily get appointment with our GP.  If we have any emergency problem we can go to A&E department any time.", "question_type": "what_good"}, {"comment_id": "NHFT 489 - Q1", "comment_text": "Me to get a mattress I was promised and not have to wait 5 months for a dentist appointment, got put back 4 times Joke!", "question_type": "could_improve"}, {"comment_id": "NHFT 489 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 755 - Q1", "comment_text": "The ward staff are over worked, and they need more time to do many things.", "question_type": "could_improve"}, {"comment_id": "NHFT 755 - Q2", "comment_text": "They activities on the ward were good to keep you occupied during your stay. The ward staff were friendly and helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 500 - Q1", "comment_text": "Listen more and try do something instead of saying okay and sending us back to our cells and the there is no more said or done about our problems. ", "question_type": "could_improve"}, {"comment_id": "NHFT 500 - Q2", "comment_text": "Nothing in all fairness", "question_type": "what_good"}, {"comment_id": "NHFT 508 - Q1", "comment_text": "Send appointment slips before a appointment, so that patient can prepare for it.  Being woke up and told your going to dentists isn't nice, this would cut down on refusals. ", "question_type": "could_improve"}, {"comment_id": "NHFT 508 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 516 - Q1", "comment_text": "Everything ", "question_type": "could_improve"}, {"comment_id": "NHFT 516 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 524 - Q1", "comment_text": "Off ward more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 524 - Q2", "comment_text": "OT's and TES are good. ", "question_type": "what_good"}, {"comment_id": "NHFT 758 - Q1", "comment_text": "Please offer this as an intervention to more families. Maybe speed up the process from initial referral. I was advised that cases were reviewed every 2 weeks, and then allocated. So it could be several weeks before a patient is seen. These weeks are critical for early intervention, and prevention of escalating MH problems.", "question_type": "could_improve"}, {"comment_id": "NHFT 758 - Q2", "comment_text": "Rachel took the time with my daughter. She listened and gave advice, and helped her work through coping strategies to manage her anxiety. This made a massive different in preventing the anxiety escalating into more serious MH issues. She was there when my daughter went backwards as well. Couldn't have coped without her.", "question_type": "what_good"}, {"comment_id": "NHFT 534 - Q1", "comment_text": "Trust me to have unescorted leave, cause I've been in 11 years now and have not had a chance to go to the shop on my own. ", "question_type": "could_improve"}, {"comment_id": "NHFT 534 - Q2", "comment_text": "Can't think of anything to hand, it is just that I feel I've been treated fairly. ", "question_type": "what_good"}, {"comment_id": "NHFT 542 - Q1", "comment_text": "Use less bank staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 542 - Q2", "comment_text": "Staff listening to patients. ", "question_type": "what_good"}, {"comment_id": "NHFT 550 - Q1", "comment_text": "Not sure. ", "question_type": "could_improve"}, {"comment_id": "NHFT 550 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 558 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 558 - Q2", "comment_text": "Coming coffee bar while within COVID. ", "question_type": "what_good"}, {"comment_id": "NHFT 766 - Q1", "comment_text": "Nothing they are doing an amazing job.", "question_type": "could_improve"}, {"comment_id": "NHFT 766 - Q2", "comment_text": "All the staff have been so nice to me, and so helpful, and understanding, and this helped with my recovery. They were always there when I needed them. The newspapers everyday was amazing to be able to know what is happening, in the world outside of the hospital, is great. The care from staff, was great. Thank you, to all staff.", "question_type": "what_good"}, {"comment_id": "NHFT 568 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 568 - Q2", "comment_text": "I was always listened too.  The staff are all lovely and very welcoming. ", "question_type": "what_good"}, {"comment_id": "NHFT 576 - Q1", "comment_text": "Nothing! cannot ask for more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 771 - Q1", "comment_text": "I feel very confused using this service. Treatment plans don't seem clear, and are constantly changed, so hard to know and understand what is going on. Lack of contact when staff are off. Appointments changed at very short notice, which I can't always attend, so then have a gap before next one. Treatment needs to be consistent, as I feel I make progress, then feel let down and regress. Patients get discharged far too early, and end up back in the system again.", "question_type": "could_improve"}, {"comment_id": "NHFT 771 - Q2", "comment_text": "Phones answered quickly. Friendly professional reception staff. Useful having CPN's work telephone number.", "question_type": "what_good"}, {"comment_id": "NHFT 586 - Q1", "comment_text": "Don't employ psychiatrists who jump to conclusion and force drugs on you before meeting/seeing you. ", "question_type": "could_improve"}, {"comment_id": "NHFT 586 - Q2", "comment_text": "OT/education", "question_type": "what_good"}, {"comment_id": "NHFT 594 - Q1", "comment_text": "No complaints at all. ", "question_type": "could_improve"}, {"comment_id": "NHFT 594 - Q2", "comment_text": "Helping to get my sister sorted and she appears to be feeling much better and thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 778 - Q1", "comment_text": "I felt very bullied by the male CPN I was allocated. He was very intimidating and that made me feel more vulnerable and trapped. I didn't like the way he threatened me with speaking to my neighbours. It is presumptuous that people get on with their neighbours. My mental health has nothing to do with them, and if I wanted them to know I would tell them myself. Surely that is breaking confidentiality. I will make sure I never get referred to mental health services again, as it really hasn't helped me one bit.", "question_type": "could_improve"}, {"comment_id": "NHFT 778 - Q2", "comment_text": "I liked the telephone appointments, as it meant I didn't have to leave the house.", "question_type": "what_good"}, {"comment_id": "NHFT 607 - Q1", "comment_text": "Managing the appointment system.", "question_type": "could_improve"}, {"comment_id": "NHFT 607 - Q2", "comment_text": "When an appointment has been made the services are really good.  The professional's and trained staff are wonderful. ", "question_type": "what_good"}, {"comment_id": "NHFT 615 - Q1", "comment_text": "Nothing - was all excellent, thank you. ", "question_type": "could_improve"}, {"comment_id": "NHFT 615 - Q2", "comment_text": "Concerns were taken seriously from the outset. Listened to carefully, investigation base on my self reports.  Very quick arranging appointments. Very impressed, very satisfied. ", "question_type": "what_good"}, {"comment_id": "NHFT 623 - Q1", "comment_text": "Most staff are provoking.  Stop topping up the flasks! Stop using broken flasks! stop forcing patients to do jobs they don't want to do - staff don't want to do their job!  Don't just move the good staff move all.  Stop the ", "question_type": "could_improve"}, {"comment_id": "NHFT 623 - Q2", "comment_text": "Theropy", "question_type": "what_good"}, {"comment_id": "NHFT 631 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 631 - Q2", "comment_text": "Informative and supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 780 - Q1", "comment_text": "Turn up on time. I didn't like how late my nurse was every appointment at my house. It left me feeling anxious as I like routine. I feel more distressed now, than before I got referred, and didn't find the service useful.", "question_type": "could_improve"}, {"comment_id": "NHFT 780 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 644 - Q1", "comment_text": "Cannot offer any positive criticism.  It's a well thought out process. ", "question_type": "could_improve"}, {"comment_id": "NHFT 644 - Q2", "comment_text": "From day 1 there was a clear and decisive course of action.  No appointments were missed. ", "question_type": "what_good"}, {"comment_id": "NHFT 652 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 652 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 660 - Q1", "comment_text": "I have no complaints about anything.", "question_type": "could_improve"}, {"comment_id": "NHFT 668 - Q1", "comment_text": "I don't think you could do any better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 668 - Q2", "comment_text": "Always pleasant and kind.\nMade sure everything was in place and the patient was at ease. ", "question_type": "what_good"}, {"comment_id": "NHFT 788 - Q2", "comment_text": "ICATT South Team were excellent in a crisis situation with our son, who has autism/learning difficulties, and they obtained a place for him in Ruddington View, Clifton Lane.  The staff there have been kind, caring and listened and responded swiftly to concerns we expressed.", "question_type": "what_good"}, {"comment_id": "NHFT 793 - Q1", "comment_text": "Sometimes the ward was very noisy and chaotic- not very nice when poorly. The meals were a bit bland, and not much choice. Some of the staff, I found intimidating at times. Also they seemed to be a shortage of staff at times.", "question_type": "could_improve"}, {"comment_id": "NHFT 793 - Q2", "comment_text": "The staff that I felt comfortable with, I have a good relationship with, and they were very supportive towards me.  We have done some activities that I have found enjoyable, like the watercolour painting and the jewellery making. I also enjoyed going into the garden, but this would be better if it was easier to access not have to go in a lift or downstairs.", "question_type": "what_good"}, {"comment_id": "NHFT 801 - Q1", "comment_text": "Get rid off this present team, and put in a caring team, who don\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2t take it away, his pressure were unstageable. Nothing. The district nurses took [Name Redacted] bed away, and for 6 weeks left him in total agony. He had ordinary mattress. He was bedridden and suffered through their neglect.\n\n", "question_type": "could_improve"}, {"comment_id": "NHFT 801 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 678 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 678 - Q2", "comment_text": "Interaction with me and my child. Information about support on offer", "question_type": "what_good"}, {"comment_id": "NHFT 686 - Q1", "comment_text": "Everything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 686 - Q2", "comment_text": "Not much. ", "question_type": "what_good"}, {"comment_id": "NHFT 694 - Q1", "comment_text": "Could listen a bit more, some staff don't listen.", "question_type": "could_improve"}, {"comment_id": "NHFT 702 - Q1", "comment_text": "Dr's need to listen and take our views on board. ", "question_type": "could_improve"}, {"comment_id": "NHFT 702 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 710 - Q1", "comment_text": "Don't know", "question_type": "could_improve"}, {"comment_id": "NHFT 718 - Q1", "comment_text": "Try to support patients a bit better when they are struggling. ", "question_type": "could_improve"}, {"comment_id": "NHFT 718 - Q2", "comment_text": "Help & support I have received since being in Rampton.  Building good relationships with the staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 726 - Q1", "comment_text": "Don't do enough session with me.\nNo staffing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 726 - Q2", "comment_text": "Talk sense to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 734 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 734 - Q2", "comment_text": "Staff helping me move on, reassured me I will be okay in medium secure.  Southwell staff help come off the ward. ", "question_type": "what_good"}, {"comment_id": "NHFT 740 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 748 - Q1", "comment_text": "Not discount issues.", "question_type": "could_improve"}, {"comment_id": "NHFT 748 - Q2", "comment_text": "Listen well. ", "question_type": "what_good"}, {"comment_id": "NHFT 809 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 809 - Q2", "comment_text": "The overall service was excellent. I can't thank the nurses enough.", "question_type": "what_good"}, {"comment_id": "NHFT 817 - Q2", "comment_text": "Being seen with the person I have been under for some time. Getting an appointment.", "question_type": "what_good"}, {"comment_id": "NHFT 825 - Q1", "comment_text": "Easy to get an appointment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 825 - Q2", "comment_text": "Can walk in comfort now.", "question_type": "what_good"}, {"comment_id": "NHFT 833 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 833 - Q2", "comment_text": "Always very thorough.", "question_type": "what_good"}, {"comment_id": "NHFT 931 - Q1", "comment_text": "Nothing. All staff great.", "question_type": "could_improve"}, {"comment_id": "NHFT 843 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 843 - Q2", "comment_text": "All good.", "question_type": "what_good"}, {"comment_id": "NHFT 851 - Q1", "comment_text": "Don't ask if me and wife have taken 'the jab'. Not appropriate to a baby check up and none of your business. Completely inappropriate.", "question_type": "could_improve"}, {"comment_id": "NHFT 851 - Q2", "comment_text": "Interest and support for baby. ", "question_type": "what_good"}, {"comment_id": "NHFT 859 - Q1", "comment_text": "nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 859 - Q2", "comment_text": "everything", "question_type": "what_good"}, {"comment_id": "NHFT 865 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 865 - Q2", "comment_text": "Regular contact\nResponsive to baby's needs eg. jaundice\nKind\nCovered lots of topics", "question_type": "what_good"}, {"comment_id": "NHFT 941 - Q1", "comment_text": "There is much that could be improved because the expertise of the team is first class. If they don't know the answers to our problems they do know who to refer us to. Being excellent is the most I could expect.", "question_type": "could_improve"}, {"comment_id": "NHFT 941 - Q2", "comment_text": "They multi disciplinary expertise that the team brought to my wife's conditions, resulted in tweaking her meds and improving her incontinence oribkemd problems which were seriously affecting her sleep patterns. They also coordinated additional support equipment which the have used on their twice weekly visits to address my wife's disabilities and general weakness.", "question_type": "what_good"}, {"comment_id": "NHFT 871 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 879 - Q1", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NHFT 887 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 887 - Q2", "comment_text": "Every aspects of your service and treatment was good. ", "question_type": "what_good"}, {"comment_id": "NHFT 895 - Q1", "comment_text": "I think explaining on the initial letter that you'll need to come back 1-3 days later to have the dressing charged as I wasn't aware of this before my appointment, not a problem for me but could be for others. ", "question_type": "could_improve"}, {"comment_id": "NHFT 895 - Q2", "comment_text": "The two podiatrists were so friendly and made me feel comfortable and at ease! Really lovely staff members.", "question_type": "what_good"}, {"comment_id": "NHFT 903 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 903 - Q2", "comment_text": "All the service. ", "question_type": "what_good"}, {"comment_id": "NHFT 911 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 911 - Q2", "comment_text": "Help when needed at a bad time in my husband's life. ", "question_type": "what_good"}, {"comment_id": "NHFT 919 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 919 - Q2", "comment_text": "I was listened to and an action plan made.", "question_type": "what_good"}, {"comment_id": "NHFT 948 - Q1", "comment_text": "Nothing. All informative.", "question_type": "could_improve"}, {"comment_id": "NHFT 948 - Q2", "comment_text": "The OT input was easy to understand. OT made staff feel at ease, so they were able to ask questions. Doing the training over MS teams and in the work place was better than a class room situation, increased confidence to engage.", "question_type": "what_good"}, {"comment_id": "NHFT 1004 - Q1", "comment_text": "I've had such a stressful experience and wouldn't recommend to anyone. Appointments are not consistent and often cancelled at short notice. I don't feel listened to and the CPN was useless. So glad to be discharged as feel better not being with this service.", "question_type": "could_improve"}, {"comment_id": "NHFT 1004 - Q2", "comment_text": "Hope centre is well located.", "question_type": "what_good"}, {"comment_id": "NHFT 958 - Q1", "comment_text": "Treat everyone the same in hospital, not one rule one, all the same. ", "question_type": "could_improve"}, {"comment_id": "NHFT 958 - Q2", "comment_text": "Got ne skills and my life is positive. ", "question_type": "what_good"}, {"comment_id": "NHFT 966 - Q1", "comment_text": "Not give me wrong medication that makes my hand shake. ", "question_type": "could_improve"}, {"comment_id": "NHFT 966 - Q2", "comment_text": "Getting back to normal. ", "question_type": "what_good"}, {"comment_id": "NHFT 974 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 974 - Q2", "comment_text": "Very happy with this service, puts me at ease.  Very friendly girls so reassuring. ", "question_type": "what_good"}, {"comment_id": "NHFT 982 - Q1", "comment_text": "n/a/", "question_type": "could_improve"}, {"comment_id": "NHFT 1017 - Q1", "comment_text": "My partner (who I care for) and myself found our experience of this service to be very confusing. There needs to be better communication between staff, patients and the family. It is a disjointed service that needs to have more clarity and structure for treatment and support.", "question_type": "could_improve"}, {"comment_id": "NHFT 1017 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1022 - Q1", "comment_text": "Everything. I have not had a good experience with the local mental health team, and have found it has made my anxiety worse. I don't feel supported by my CPN, as I don't feel he is interested or cares.", "question_type": "could_improve"}, {"comment_id": "NHFT 1022 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1030 - Q1", "comment_text": "I have been under 2 teams due to moving house and had similar issues with both. Communication can be terrible at times with messages not being passed on and no calls from duty worker when I needed support. High levels of staff sickness with no cover so left for periods with no appointments. Long waits for treatment. Appointments being changed,  cancelled or late.", "question_type": "could_improve"}, {"comment_id": "NHFT 1030 - Q2", "comment_text": "Good location. Finally being discharged. Lovely reception staff.", "question_type": "what_good"}, {"comment_id": "NHFT 988 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 988 - Q2", "comment_text": " been a brilliant service. Made me comfortable. Been a lot of help.", "question_type": "what_good"}, {"comment_id": "NHFT 996 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 996 - Q2", "comment_text": "Really helpful and some advice, its help me know what to do they're amazing.", "question_type": "what_good"}, {"comment_id": "NHFT 1037 - Q1", "comment_text": "NOTHING, and I mean nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1037 - Q2", "comment_text": "Care, attention, expertise, in fact everything. Very well done.", "question_type": "what_good"}, {"comment_id": "NHFT 1203 - Q1", "comment_text": "The only thing I could say here, is when waiting for a reply, we get an email response stating our learning nurse is out of the office until said date, being days later or even a week. We know the nurse is busy with other clients and visits and don't expect that this can be improve.", "question_type": "could_improve"}, {"comment_id": "NHFT 1203 - Q2", "comment_text": "Without the support of our disability learning nurse, we would still be struggling to get appointments needed for our daughter at hospitals and with the GP. The disability nurse also put us in touch with an O.T. team to help with rehousing, which has been very sucessful. The nurse also provided us with an assessment for rehousing, from her perspective, which helped the council approve our priority for housing.", "question_type": "what_good"}, {"comment_id": "NHFT 1211 - Q1", "comment_text": "Extended services to provide support, and more in depth analysis of root problems.", "question_type": "could_improve"}, {"comment_id": "NHFT 1051 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1051 - Q2", "comment_text": "Very happy with care I am receiving.", "question_type": "what_good"}, {"comment_id": "NHFT 1217 - Q1", "comment_text": "I am really disappointed with the way I was treated from the junior doctor at the perinatal ward. I was referred to by someone from PTS, and was misled into thinking it was further therapy for my post-natal depression. On [Date Redacted] I had an initial assessment with a junior doctor, which I had waited 2 months for. She asked me questions about my life and I told her a lot, believing that it was therapy. I spoke for an hour, and during the session I was made to feel like I didn't have post natal depression. I was told by this doctor that all the events in my life was just making me feel sad. I was and I am still, having suicidal thoughts every single day and my mood has changed drastically since giving birth. I have never felt so low in my entire life, but for some reason this was downplayed by the junior doctor, and I felt belittled. At the end of the session she asked me if I was willing to take medication, and I said no. She then told me that she can't help me because all they do there is medicate people, and that they don't do therapy. I don't understand why she made me pour my heart out for an hour, and talk about my life, if at the end of the day she just wanted me to take her drugs. I was deeply upset and disappointed with this service. It was a massive waste of my time and energy and I went home in tears feeling 100 times worse than when I got there. Please can you educate your junior doctors on what post natal depression is, and how hormonal imbalance can really affect your mood, in which some women can have depression, some can even have psychosis and commit suicide. It is serious and not something that should be downplayed. I was told that I would be referred back to pts, but I still have not heard anything from anyone. I feel let down, disappointed and even more depressed as a result.", "question_type": "could_improve"}, {"comment_id": "NHFT 1217 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1221 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1221 - Q2", "comment_text": "Dosn't want to say anything.", "question_type": "what_good"}, {"comment_id": "NHFT 1064 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1064 - Q2", "comment_text": "everything", "question_type": "what_good"}, {"comment_id": "NHFT 1226 - Q1", "comment_text": "Not having to start from scratch and be assessed again. It's hard enough the first time but having to redo because I moved is ridiculous.", "question_type": "could_improve"}, {"comment_id": "NHFT 1226 - Q2", "comment_text": "The assessor was good.", "question_type": "what_good"}, {"comment_id": "NHFT 1076 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1076 - Q2", "comment_text": "MBO - Move interactive, lovely to get that reassurance that baby is doing well and all is well.\nHV was really helpful in explaining everything and being very thorough.", "question_type": "what_good"}, {"comment_id": "NHFT 1083 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1083 - Q2", "comment_text": "Clearly explained everything.  Have problem seeing blood and this was very well accommodated or me.  I felt cared for. ", "question_type": "what_good"}, {"comment_id": "NHFT 1091 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1091 - Q2", "comment_text": "All staff etc very caring and professional. ", "question_type": "what_good"}, {"comment_id": "NHFT 1099 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1099 - Q2", "comment_text": "Working through relationships.\nListen to you and explain to me.\nGood listener.\nVery good and very helpful.\nMy plan of care. Was talking to me and listens, good friend. ", "question_type": "what_good"}, {"comment_id": "NHFT 1107 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1107 - Q2", "comment_text": "Good rules, new way to talk to my family.  I was pleased to feel valued. ", "question_type": "what_good"}, {"comment_id": "NHFT 1115 - Q1", "comment_text": "Nothing really. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1115 - Q2", "comment_text": "The fact that we/I get a say in how are/my treatment should progress.\nthe allowance of patients into ward round was for me very good and progressive. ", "question_type": "what_good"}, {"comment_id": "NHFT 1123 - Q1", "comment_text": "Improve quality of experience in seclusion suites.  Interduce showers and natural lighting in women's seclusion. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1123 - Q2", "comment_text": "it is a modern approach to care, minimises stress cause to patients about their care.  Staff are attentive and genuinely here because they care. ", "question_type": "what_good"}, {"comment_id": "NHFT 1127 - Q1", "comment_text": "More shop/canteen for people with no leave please. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1127 - Q2", "comment_text": "Courtyard/fresh air. ", "question_type": "what_good"}, {"comment_id": "NHFT 1135 - Q1", "comment_text": "Everything is fine. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1135 - Q2", "comment_text": "Received treatment.\nMeds. ", "question_type": "what_good"}, {"comment_id": "NHFT 1701 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1145 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1145 - Q2", "comment_text": "Care and attention by all staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 1153 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1153 - Q2", "comment_text": "All of it. ", "question_type": "what_good"}, {"comment_id": "NHFT 1161 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1161 - Q2", "comment_text": "Good overall experience. ", "question_type": "what_good"}, {"comment_id": "NHFT 1169 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1169 - Q2", "comment_text": "Nurses & staff were quite responsive.  The doctors were all very kind. ", "question_type": "what_good"}, {"comment_id": "NHFT 1176 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1176 - Q2", "comment_text": "Food. Good all round.", "question_type": "what_good"}, {"comment_id": "NHFT 1181 - Q1", "comment_text": "Can't think of anything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1181 - Q2", "comment_text": "The care and kindness I was shown by everyone especially the OT Lisa, who gave me such great support. ", "question_type": "what_good"}, {"comment_id": "NHFT 1189 - Q1", "comment_text": "I constantly am using the IDTS her and overall my experience has been good.  The only thing that I think could improve is the consistency with the time IDTS is deliveries.  I believe this could be improved by delivering IDTS early morning and at the same time everyday due to the nature of the medication.", "question_type": "could_improve"}, {"comment_id": "NHFT 1189 - Q2", "comment_text": "My overall experience with the service has been very good, staff have been supportive and have recognised my needs. ", "question_type": "what_good"}, {"comment_id": "NHFT 1197 - Q1", "comment_text": "More private space for patients.  More access to service medical team.  More activities. More patient involvement in care strategy.  already planned, individual rooms.  better management of COVID positive patients. Better management of patients creating disturbance. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1197 - Q2", "comment_text": "Food.  Health care assistants.  Communication with family. ", "question_type": "what_good"}, {"comment_id": "NHFT 1711 - Q1", "comment_text": "I was so full of hope when I was finally referred to mental health services but my experience wasn't a positive one. I had a long wait for my first appointment and it was cancelled. I've lost count of the number of cancelled appointments I have had. In the end I decided to leave as I didn't feel it helped. I've now paid for private therapy which has been so much more reliable and helpful. I think it is a shame that this service seems to fail so many people.", "question_type": "could_improve"}, {"comment_id": "NHFT 1711 - Q2", "comment_text": "Access to duty worker and crisis team when I needed it.", "question_type": "what_good"}, {"comment_id": "NHFT 1835 - Q1", "comment_text": "Increase the number of times you are able to talk to a qualified member of staff. It's nice to have continuity of care - e.g. same nurse or doctor to speak to regularly. The services needs more qualified people to cope with all the patients and waiting lists.", "question_type": "could_improve"}, {"comment_id": "NHFT 1835 - Q2", "comment_text": "I have had someone monitoring my medication, thought not as frequently as I would like.", "question_type": "what_good"}, {"comment_id": "NHFT 1843 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1843 - Q2", "comment_text": "Very good. Once every three months", "question_type": "what_good"}, {"comment_id": "NHFT 1851 - Q1", "comment_text": "When seeing the doctor I would like to be in the room more than 3 minutes because I feel rushed and I would like to be listened to and not given medication because I feel like the doctor is too busy for me and is a bit ignorant in how she comes across. I feel like she wants me out the room quickly.", "question_type": "could_improve"}, {"comment_id": "NHFT 1851 - Q2", "comment_text": "The talking therapies and stabilisation course helped me a lot. The kindness of people in the mental health unit I attend.", "question_type": "what_good"}, {"comment_id": "NHFT 1859 - Q1", "comment_text": "Mental health - understanding my personal needs and getting to know me.", "question_type": "could_improve"}, {"comment_id": "NHFT 1859 - Q2", "comment_text": "Having carers support me. Overall staff try to do their best.", "question_type": "what_good"}, {"comment_id": "NHFT 1867 - Q1", "comment_text": "Care on the ward could have been better, more personal.", "question_type": "could_improve"}, {"comment_id": "NHFT 1867 - Q2", "comment_text": "The care I received from Beacon Lodge (Turning Point) and my GP have been excellent.\n", "question_type": "what_good"}, {"comment_id": "NHFT 1875 - Q1", "comment_text": "Unable to get out of home because of anxiety.  I live on my own and have no contact with anybody to talk too.", "question_type": "could_improve"}, {"comment_id": "NHFT 1875 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1883 - Q1", "comment_text": "Help with ongoing life issues such as chronic worry, moving forward & thoughts affected my daily activities.  I'm stable but struggling and others don't know what to do about it.", "question_type": "could_improve"}, {"comment_id": "NHFT 1883 - Q2", "comment_text": "There is support available if I need it. ", "question_type": "what_good"}, {"comment_id": "NHFT 1891 - Q1", "comment_text": "Yes, a lot.  More than one call a month/two months.  Don't just prescribed medication - they often don't work, just side effects.\nYes, one was pretending to be doctor's secretary; refused to book an emergency appointment.  Did cut myself cause of her.  Got scars on forearm and throat.  Hope one day CQC will deal with her and [word unreadable].  Not therapy, just medication. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1891 - Q2", "comment_text": "No.", "question_type": "what_good"}, {"comment_id": "NHFT 1899 - Q1", "comment_text": "I think there needs to be more support and care out there for those who is really struggling with day-to-day life.  I was suicidal and got left to deal with it alone after numerous calls to Millbrook for help, and got told they couldn't help me.  My 8-year-old daughter saved my life and now has affected her. I've had no care or support.", "question_type": "could_improve"}, {"comment_id": "NHFT 1899 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1907 - Q1", "comment_text": "I was recommended to a group but the group is inoperative due to lack of funding so truth is I get no care.", "question_type": "could_improve"}, {"comment_id": "NHFT 1907 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1915 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1915 - Q2", "comment_text": "No.", "question_type": "what_good"}, {"comment_id": "NHFT 1923 - Q1", "comment_text": "Items which need contact with GP are difficult to arrange and are phone alone most of the time.", "question_type": "could_improve"}, {"comment_id": "NHFT 1923 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1931 - Q1", "comment_text": "No, support I received was amazing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1931 - Q2", "comment_text": "My CPN and nurse were very helpful and without them I don't think I would be in a good place as I am now. The mental health team at Bassetlaw are amazing - both as inpatient experience and the community.", "question_type": "what_good"}, {"comment_id": "NHFT 1939 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1947 - Q1", "comment_text": "More consistency from care coordinators, as they have changed often.", "question_type": "could_improve"}, {"comment_id": "NHFT 1947 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1955 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1955 - Q2", "comment_text": "Yes my peer support worker.", "question_type": "what_good"}, {"comment_id": "NHFT 1963 - Q1", "comment_text": "The only problem is that the person, Mental Health nurse, can't be [word unreadable] but I've noticed my husband has gone downhill since he's finished working with us.", "question_type": "could_improve"}, {"comment_id": "NHFT 1963 - Q2", "comment_text": "Our mental health nurse was fantastic and he got to know us very well.", "question_type": "what_good"}, {"comment_id": "NHFT 1971 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1971 - Q2", "comment_text": "I see the same PCN who co-ordinates my care better that a lot of different faces.\nOverall I have a good service.", "question_type": "what_good"}, {"comment_id": "NHFT 1979 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1979 - Q2", "comment_text": "Difficult to be objective at 99% of the time have received excellent care.\nNone, other than say many thanks for the NHS.", "question_type": "what_good"}, {"comment_id": "NHFT 1987 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1987 - Q2", "comment_text": "Byron House, Newark, all personnel, from the receptionist to the OT and doctor, have been excellent.", "question_type": "what_good"}, {"comment_id": "NHFT 1995 - Q1", "comment_text": "Make it easier to speak to the actual doctor who knows the situation, not someone who doesn't.", "question_type": "could_improve"}, {"comment_id": "NHFT 1995 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1713 - Q1", "comment_text": "I am struggling to understand how inadequate this team is. My experience has left me wondering who to turn to for help when I am at a crisis point. My local team don't care and the crisis team don't return calls. I feel like they just blame the patient's mental health condition for not sticking to appointments and plans. Absolutely useless.", "question_type": "could_improve"}, {"comment_id": "NHFT 1713 - Q2", "comment_text": "I honestly can't think of anything that was good.", "question_type": "what_good"}, {"comment_id": "NHFT 1719 - Q1", "comment_text": "Be more efficient with MORE care and concern.\nSeemed to be ALL administration, then a late cancelled appoint. Podiatry by Mansfield Community Hospital.", "question_type": "could_improve"}, {"comment_id": "NHFT 1719 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1727 - Q1", "comment_text": "I don't think there is anything you could do better.", "question_type": "could_improve"}, {"comment_id": "NHFT 1241 - Q1", "comment_text": "People say the know uncertainty doesn't do me any good but that's how it is.  They could make the uncertainty's even less uncertain, more black & white, grey areas. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1241 - Q2", "comment_text": "Certain people from a few disciplines used what they knew of me to aid my learning and support. ", "question_type": "what_good"}, {"comment_id": "NHFT 1249 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1249 - Q2", "comment_text": "Everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 1257 - Q1", "comment_text": "The start team try their best with what they've got, but too in frequent support sessions.  The healthcare at Gartree, Doc, Dentist, Nurses etc. are poor and we are not treated like patients, always looked at with suspicion, as just think we\u00e2\u20ac\u2122re just trying to get pills.  We\u00e2\u20ac\u2122re supposed to get same treatment as public do, but we get nowhere near the same healthcare.  Healthcare here always think were' making it up to get put on pills it'd disgusting.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 1257 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1731 - Q1", "comment_text": "Nothing realistically.. unrealistically .got here sooner....", "question_type": "could_improve"}, {"comment_id": "NHFT 1731 - Q2", "comment_text": "They came in the middle of the night and fixed catheter problem.", "question_type": "what_good"}, {"comment_id": "NHFT 1269 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1269 - Q2", "comment_text": "Tried to understand, I'm ex-British army/RAF.  The time got seen and the help that was given.  What the type of help that I would be given. Being involved at every stage.  Listened too. ", "question_type": "what_good"}, {"comment_id": "NHFT 1276 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1276 - Q2", "comment_text": "Answered our many questions! (and we had lots of questions!).\nThank you for your patience. Very happy with the service", "question_type": "what_good"}, {"comment_id": "NHFT 1734 - Q1", "comment_text": "Everything.", "question_type": "could_improve"}, {"comment_id": "NHFT 1734 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1288 - Q1", "comment_text": "Perhaps location of venues could be more localised, as travelling can be difficult for older patients especially with IBS symptoms", "question_type": "could_improve"}, {"comment_id": "NHFT 1288 - Q2", "comment_text": "Medication recommended to me by dietitian worked well. I felt listened to at consultation and was comfortable talking to her.", "question_type": "what_good"}, {"comment_id": "NHFT 1296 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1296 - Q2", "comment_text": "My whole experience was brilliant. Defiantly made a massive difference in my life.\nEverything was amazing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1304 - Q1", "comment_text": "No comment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1304 - Q2", "comment_text": "All was good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1312 - Q1", "comment_text": "Quicker appointments. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1312 - Q2", "comment_text": "The treatment and advice given has been very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1320 - Q1", "comment_text": "Couldn't ", "question_type": "could_improve"}, {"comment_id": "NHFT 1320 - Q2", "comment_text": "More nurse. Every month new newsletter. ", "question_type": "what_good"}, {"comment_id": "NHFT 1741 - Q1", "comment_text": "Provide transport from Newark. Nightmare for foot ops, for people without family or help. Quoted \u00c2\u00a360 for taxi to get there as hospital transport refused help, told I had to use public transport at 83yrs old. Walker aid needed wheels as I cannot use crutches.", "question_type": "could_improve"}, {"comment_id": "NHFT 1741 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1326 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1326 - Q2", "comment_text": "Everything excellent, loved everybody they are like a big family, my family and dedicated. ", "question_type": "what_good"}, {"comment_id": "NHFT 1748 - Q1", "comment_text": "Being able to make monthly appointments, so I can can do it around my work easier.", "question_type": "could_improve"}, {"comment_id": "NHFT 1748 - Q2", "comment_text": "The comfort of walking after my treatment cannot be over emphasised.", "question_type": "what_good"}, {"comment_id": "NHFT 1335 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1335 - Q2", "comment_text": "Very helpful and kind", "question_type": "what_good"}, {"comment_id": "NHFT 1342 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1342 - Q2", "comment_text": "Staff at listening to me. ", "question_type": "what_good"}, {"comment_id": "NHFT 1350 - Q1", "comment_text": "Bigger meals. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1350 - Q2", "comment_text": "Everything very good here. ", "question_type": "what_good"}, {"comment_id": "NHFT 1358 - Q1", "comment_text": "More staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1358 - Q2", "comment_text": "One to ones.  Support and care of my nurses and all the staff. Listen to me when I want to talk or ask how my family are.  Very nice and all my clinical team. ", "question_type": "what_good"}, {"comment_id": "NHFT 1365 - Q1", "comment_text": "Dr needs to listen. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1365 - Q2", "comment_text": "Psychologist is good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1373 - Q1", "comment_text": "Treating patients in Crisis.  Stop belittling people and calling them names. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1373 - Q2", "comment_text": "Certain staff took pride in their work and made a bad situation more bearable. ", "question_type": "what_good"}, {"comment_id": "NHFT 1381 - Q1", "comment_text": "Deal with people care better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1381 - Q2", "comment_text": "The staff at getting you off ward. ", "question_type": "what_good"}, {"comment_id": "NHFT 1389 - Q1", "comment_text": "RC needs to listen to us.  MDT don't listen. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1389 - Q2", "comment_text": "Some staff are nice.  Activities, especially during COVID. ", "question_type": "what_good"}, {"comment_id": "NHFT 1763 - Q1", "comment_text": "Nothing. The service and care provided was exactly what we needed.", "question_type": "could_improve"}, {"comment_id": "NHFT 1763 - Q2", "comment_text": "I felt confident that my mum was being monitored by a health care professional and that any concerns would be picked up. Looking after mum at home was what she wanted, but at the beginning I felt a bit out of my depth in knowing if I was doing the right things, to help. The team were always ready to listen, answer questions and support where needed. There was good continuity of care, so we didn't feel that we had to keep explaining mum's health concerns each day.", "question_type": "what_good"}, {"comment_id": "NHFT 1398 - Q1", "comment_text": "not much you can do to be better", "question_type": "could_improve"}, {"comment_id": "NHFT 1398 - Q2", "comment_text": "the service was very good, the staff were very kind and helpful\nthe food was nice", "question_type": "what_good"}, {"comment_id": "NHFT 1770 - Q1", "comment_text": "Actually getting the patients point of view about treatment instead of telling them one thing and then just taking it away the next.", "question_type": "could_improve"}, {"comment_id": "NHFT 1770 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1400 - Q1", "comment_text": "Fed up with COVID. Better food. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1400 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1408 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1408 - Q2", "comment_text": "Info being communicated. ", "question_type": "what_good"}, {"comment_id": "NHFT 1416 - Q1", "comment_text": "All the people mess around.", "question_type": "could_improve"}, {"comment_id": "NHFT 1416 - Q2", "comment_text": "Rubbish.", "question_type": "what_good"}, {"comment_id": "NHFT 1424 - Q1", "comment_text": "Stuck on wards, unable to attend sessions. Feeling 'fobbed off'", "question_type": "could_improve"}, {"comment_id": "NHFT 1424 - Q2", "comment_text": "Nothing", "question_type": "what_good"}, {"comment_id": "NHFT 1432 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1432 - Q2", "comment_text": "When you have problems they sit and listen to you. ", "question_type": "what_good"}, {"comment_id": "NHFT 1440 - Q1", "comment_text": "COVID restrictions. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1440 - Q2", "comment_text": "The consistency. ", "question_type": "what_good"}, {"comment_id": "NHFT 1447 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1447 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 1455 - Q1", "comment_text": "Have more staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1455 - Q2", "comment_text": "The staff listened. ", "question_type": "what_good"}, {"comment_id": "NHFT 1463 - Q1", "comment_text": "Freedom back. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1463 - Q2", "comment_text": "Started self catering with Rachel. ", "question_type": "what_good"}, {"comment_id": "NHFT 1471 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1471 - Q2", "comment_text": "Self catering/bingo/coffee bar. ", "question_type": "what_good"}, {"comment_id": "NHFT 1479 - Q1", "comment_text": "None", "question_type": "could_improve"}, {"comment_id": "NHFT 1479 - Q2", "comment_text": "Going to coffee bar. Going out on leave a lot. ", "question_type": "what_good"}, {"comment_id": "NHFT 1487 - Q1", "comment_text": "Provide some information leaflets for carers.  There were some things in reception but we left by another door so didn't get chance to pick any up.\nGiving a questionnaire to my mum to complete following and assessment where it's clear it would be beyond her capacity.", "question_type": "could_improve"}, {"comment_id": "NHFT 1495 - Q1", "comment_text": "I don't think there is any need for improvement. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1495 - Q2", "comment_text": "Everything was excellent. No complaints at all.", "question_type": "what_good"}, {"comment_id": "NHFT 1503 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1503 - Q2", "comment_text": "Excellent information given.\nSupport from staff.\nFriendly, approachable.", "question_type": "what_good"}, {"comment_id": "NHFT 1510 - Q1", "comment_text": "Some of the staff could be more caring. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1510 - Q2", "comment_text": "Sometime the staff care when they were helping you. ", "question_type": "what_good"}, {"comment_id": "NHFT 1518 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1518 - Q2", "comment_text": "Excellent time frame and was always helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 1526 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1534 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1534 - Q2", "comment_text": "Friendly attitude.", "question_type": "what_good"}, {"comment_id": "NHFT 1538 - Q1", "comment_text": "Better signs/directions to find the section or unit? I had to stop & ask a kind nurse where you were.\nNot use an irritating folding form like this! Clumsy design.  Would have preferred a quick tick box & put in envelope, (sorry not trying to be a xxxx).", "question_type": "could_improve"}, {"comment_id": "NHFT 1538 - Q2", "comment_text": "Relaxing environment.\nKind and caring person talking to mum & myself.\nTold what was going to happen next. ", "question_type": "what_good"}, {"comment_id": "NHFT 1545 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1545 - Q2", "comment_text": "I did not want the help.  I find it too hard to talk, they were nice about it and did not make me. ", "question_type": "what_good"}, {"comment_id": "NHFT 1553 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1553 - Q2", "comment_text": "Care was very good.", "question_type": "what_good"}, {"comment_id": "NHFT 1561 - Q1", "comment_text": "You could not have done anything better, for me everything was alright. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1561 - Q2", "comment_text": "Looked after me well all through my care staying here. ", "question_type": "what_good"}, {"comment_id": "NHFT 1569 - Q1", "comment_text": "The length of time in the system.  Also at times the inevitable clash of staff and patient relationships. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1569 - Q2", "comment_text": "The change to my future and life skills mainly.  Also having a new start. ", "question_type": "what_good"}, {"comment_id": "NHFT 1577 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1577 - Q2", "comment_text": "Everything.  Excellent staff. Cannot fault them. ", "question_type": "what_good"}, {"comment_id": "NHFT 1585 - Q1", "comment_text": "Improve the time to respond when pressing the help button. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1585 - Q2", "comment_text": "Overall not bad, good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1593 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1593 - Q2", "comment_text": "I am really grateful for all the help I received from the Intensive Support group over 8 weeks.  I couldn't have managed without you.  You were my rock in a stormy sea!  The team were pleasant, friendly, understanding and good listeners.  They couldn't have been better, thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 1600 - Q1", "comment_text": "Give more access & not happy with filling property form in to get stuff I own.\nBetter food and more options. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1600 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1608 - Q1", "comment_text": "More access to internet. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1608 - Q2", "comment_text": "Staff are friendly and approachable. ", "question_type": "what_good"}, {"comment_id": "NHFT 1616 - Q1", "comment_text": "Staff shouldn't hang on every work a patient says when they are ranting, doesn't mean the mean what they say. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1616 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1620 - Q1", "comment_text": "I don't feel there is anything more as my qa questions where answered appropriatley  ", "question_type": "could_improve"}, {"comment_id": "NHFT 1620 - Q2", "comment_text": "everything was done professionally, very happy with my visit all questions answered also very understanding", "question_type": "what_good"}, {"comment_id": "NHFT 1796 - Q1", "comment_text": "Waste of time. Useless service. Staff are nice, but don't feel they cared. Duty service was not good. Didn't always get a call back when needed. Some Duty staff were excellent, others were not good. Didn't feel like staff cared or were bothered and I was just a number and not a person. Not enough support and wait was so long for treatment I gave up.", "question_type": "could_improve"}, {"comment_id": "NHFT 1796 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1627 - Q1", "comment_text": "Nothing fab!", "question_type": "could_improve"}, {"comment_id": "NHFT 1627 - Q2", "comment_text": "Very informative, friendly, feel like we have support if needed, brilliant!", "question_type": "what_good"}, {"comment_id": "NHFT 1632 - Q1", "comment_text": "Some training for bank staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1632 - Q2", "comment_text": "I learnt how to cook, helped me to not eat junk.  Helped me to make plans.  Supported me when I have been upset/anxious. 1:1 sessions.  Thank you for helping me move on. ", "question_type": "what_good"}, {"comment_id": "NHFT 1802 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1645 - Q1", "comment_text": "Keep me safe, 2 weeks, three situations of violence towards me. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1645 - Q2", "comment_text": "The African ladies and men were very good to me.\nFood very good 10/10.", "question_type": "what_good"}, {"comment_id": "NHFT 1653 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1653 - Q2", "comment_text": "Being able to share experiences with other carers and being part of a group that could help us with coping strategies and support.  Discussions are helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 1806 - Q1", "comment_text": "It was hard having appointments over the telephone, and would have preferred seeing someone face to face. Even though staff were nice and listened, I wasn't really offered anything that could help me, so found it a waste of time really.", "question_type": "could_improve"}, {"comment_id": "NHFT 1806 - Q2", "comment_text": "Staff I spoke to were really nice and listened. ", "question_type": "what_good"}, {"comment_id": "NHFT 1813 - Q1", "comment_text": "Not really sure this had any impact on my mental health, as don't feel any better and now discharged. Some staff were good others not so. Bit of a hit and miss on the quality of staff input around duty worker. Some really listened and gave good advice, others were terrible. Feels like I wasted my time with them.", "question_type": "could_improve"}, {"comment_id": "NHFT 1813 - Q2", "comment_text": "Not much really. Staff were polite but that is about it.", "question_type": "what_good"}, {"comment_id": "NHFT 1666 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1666 - Q2", "comment_text": "The whole experience was positive. ", "question_type": "what_good"}, {"comment_id": "NHFT 1668 - Q1", "comment_text": "Nil", "question_type": "could_improve"}, {"comment_id": "NHFT 1668 - Q2", "comment_text": "Lots of info and resources.\nFriendly and approachable.\nTime to ask questions.", "question_type": "what_good"}, {"comment_id": "NHFT 1676 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1676 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1681 - Q1", "comment_text": "Being able to contact the consultant.  It was not easy to contact my wife's consultant to receive information about my wife's care plan. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1681 - Q2", "comment_text": "The nursing staff were all very good.  The care my wife received was first rate. ", "question_type": "what_good"}, {"comment_id": "NHFT 1689 - Q1", "comment_text": "Nothing could be done better!", "question_type": "could_improve"}, {"comment_id": "NHFT 1689 - Q2", "comment_text": "All the carers were friendly and understanding.\nNo pressure was put upon you to do anything that would cause distress.\nThank you. ", "question_type": "what_good"}, {"comment_id": "NEAS 111 1014 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1018 - Q2", "comment_text": "Very helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1022 - Q1", "comment_text": "Please try to reduce waiting time", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1025 - Q3", "comment_text": "I was unhappy with the whole call and the outcome,I had to sort the problem myself xx", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1029 - Q2", "comment_text": "the response was quick", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1033 - Q1", "comment_text": "Ask if I have taken my temperature rather than is my chest warm. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1036 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1040 - Q2", "comment_text": "I have used the service 3 times, twice for my husband and once for myself. It was excellent. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1044 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1047 - Q3", "comment_text": "The service excelent. Well done nhs", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1051 - Q2", "comment_text": "Excellent service and care", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1055 - Q1", "comment_text": "No", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1058 - Q3", "comment_text": "I was very happy with the service and care I was given and the referral to the gp. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1062 - Q2", "comment_text": "Friendly efficient service ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1066 - Q1", "comment_text": "You have allowed my daughter to be with an abusive partner. You haven\u2019t helped me at all. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1069 - Q3", "comment_text": "Opportunity to speak to a Doctor about my symptoms", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1073 - Q2", "comment_text": "Took almost an hour to get through ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1077 - Q1", "comment_text": "Nothing really, they were extremely helpful and I got the care I required. Obviously waiting for what seems like ages to get through is exasperating when your in pain but that can\u2019t be blamed on the team taking your call. They were marvellous.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1080 - Q3", "comment_text": "Dissatisfied with waiting times", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1084 - Q2", "comment_text": "I was on a course of antibiotics for pneumonia, I ended up getting thrush so I went to the pharmacy to ask for advice. They provided me with a thrush tablet which I took later that day, about 30 minutes after I took it my lips began to swell massively so I rang 111. They then told me they could get an ambulance out within 2 hours but it was 8pm at night and I live next to alot of vulnerable people with  carers so rather than scare them I said I'd make my own way to the hospital as its only 10 minutes away.They agreed with this and said yes thats fine so I arrived at A&E in Sunderland at 9pm and I did not get seen to until 1:30 am they then kept me in the for further checks until 5:45am and then discharged me and prescribed me some more tablets. I now wish I had of waited for the ambulance because I have never been so appalled at an A&E service ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1088 - Q1", "comment_text": "Took a long time to get through to the service .", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1091 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1095 - Q2", "comment_text": "Good advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1099 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1102 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1106 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1110 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1113 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1117 - Q2", "comment_text": "Because they were there to give medical help and advice when I needed it!", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1121 - Q1", "comment_text": "Response time to answer phone was far too long.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1124 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1128 - Q2", "comment_text": "The operator listened to symptoms and arranged a doctor to call back.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1132 - Q1", "comment_text": "Maybe you need more call handlers?", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1135 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1139 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1143 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1146 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1150 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1154 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1157 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1161 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1165 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1168 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1172 - Q2", "comment_text": "Slow to answer but good advice", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1176 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1179 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1183 - Q2", "comment_text": "I was able to get an urgent appointment at the dental hospital in less than an hour of contacting NHS 111. The website is very efficient and easy to navigate. Aldo the staff are polite and very helpful. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1187 - Q1", "comment_text": "Answer phone quicker", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1190 - Q3", "comment_text": "How prompt they rang me back and sorted everything for me ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1194 - Q2", "comment_text": "The wait was ridiculous, but person I eventually spoke to was verbal helpful", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1198 - Q1", "comment_text": "Nothing to add. 100% service", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1201 - Q3", "comment_text": "Everything was good. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1205 - Q2", "comment_text": "Took 90 minutes to answer the phone and sent me to an appointment that the nurse said I didn't need. I was made to feel like I'd wasted her time ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1209 - Q1", "comment_text": "Given the appropriate advice.Helped get a gp appointment And answered the call within an acceptable time frame", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1212 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1216 - Q2", "comment_text": "The person on the phone  listened, politely answered my questions, and give me support and advice to help with my problem", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1220 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1223 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1227 - Q2", "comment_text": "My own doctor would not attend so as not referred spent 4 hours in cold room with no checks and sent home. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1231 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1234 - Q3", "comment_text": "I was advised to wait for an emergency ambulance but it was going to be 4 hours.  I had a pulmonary embolism so i am glad i got a taxi to the hospital.  This was difficult as i was in a wheelchair with 2 broken legs at the time.  ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1238 - Q2", "comment_text": "I often need to call 111 - usually the advisors are good but it typically takes over an hour to answer.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1242 - Q1", "comment_text": "More staff available to cope with demand.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1245 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1249 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1253 - Q1", "comment_text": "Can't think of anything.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1256 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1260 - Q2", "comment_text": "Quick response.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1264 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1267 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1271 - Q2", "comment_text": "Quick response. Helpful advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1275 - Q1", "comment_text": "Answered the phone quicker. Lots of routine questions that do not apply to the individual. More experienced staff answering phones.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1278 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1282 - Q2", "comment_text": "Appointment action was taken by the service with no delay in obtaining a diagnosis.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1286 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1289 - Q3", "comment_text": "What service? No service was offered", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1293 - Q2", "comment_text": "We waited over an hour for someone to answer the call ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1297 - Q1", "comment_text": "Obviously it\u2019s not your fault that you are so busy   ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1300 - Q3", "comment_text": "I was satisfied that my call was dealt with properly and the service es promptly and efficiently, which it was.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1304 - Q2", "comment_text": "I was allocated a time in A&E which was I achievable when we arrived. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1308 - Q1", "comment_text": "Nothing that I can think of. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1311 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1315 - Q2", "comment_text": "Customer service from the man on phone was really good. He was very polite and spoke very clearly ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1319 - Q1", "comment_text": "Brilliant service well done to all ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1322 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1326 - Q2", "comment_text": "Waited over one hour for call to be answered", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1330 - Q1", "comment_text": "Shortened waiting time ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1333 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1337 - Q2", "comment_text": "Because my concerns came to a logical  conclusion ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1341 - Q1", "comment_text": "Better different \u201chold music \u201c", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1344 - Q3", "comment_text": "Not satisfied at all with it. Major delay in getting my son to hospital even tho it was flageed as emergency ended up takongbhim to hosp in a taxi where resus who had been awaiting him coming in by ambulance were horrified. That o e qas 16 nknths ago, and other times I have used,  a friend and another family and myself have used its been apalling. Call waiting as said earlier not acceptable. 1hr 30 mins. Qhr 40 mins?  Myself and quite a few others will never use 111 again.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1348 - Q2", "comment_text": "Waited over one hour until someone answered", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1352 - Q1", "comment_text": "Shorter waiting time for initial call", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1355 - Q3", "comment_text": "Wait time was ridiculous ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1359 - Q2", "comment_text": "Call handler was personable and informative ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1363 - Q1", "comment_text": "Less queuing time", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1366 - Q3", "comment_text": "Excellent manner", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1370 - Q2", "comment_text": "The call was taken quickly and professionally. The caller on the other end of the phone helped a great deal and I cannot thank her enough. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1374 - Q1", "comment_text": "Cut waiting time but that\u2019s whats happening now be patient and wait ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1377 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1381 - Q2", "comment_text": "Efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1385 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1388 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1392 - Q2", "comment_text": "It was quick and easy.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1396 - Q1", "comment_text": "Very pleased and happy with the whole experience.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1399 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1403 - Q2", "comment_text": "Staff polite. Gave reassurance.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1407 - Q1", "comment_text": "Answered sooner need more operators.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1410 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1414 - Q2", "comment_text": "Got you the medical.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1418 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1421 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1425 - Q2", "comment_text": "The person on the phone was kind and polite and willing to help. They gave me good information and influenced the help I needed", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1429 - Q1", "comment_text": "As said previously, calls to be answered quicker ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1432 - Q3", "comment_text": "Very satisfied with Michael and his helpful manner. Not at all satisfied with waiting 77 minutes before the call was answere ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1436 - Q2", "comment_text": "To long to connect 90 mins at 7am morning ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1440 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1443 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1447 - Q2", "comment_text": "I was on hold for an hour before I got to speak to someone ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1451 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1454 - Q3", "comment_text": "Helpful call handler, received a call back within minutes with an appointment later that day. Dissatisfied with the length of time it took for my call to be answered", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1458 - Q2", "comment_text": "Crew were very good explaining everything clearly and keeping my wife relaxed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1462 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1465 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1469 - Q2", "comment_text": "All the people I spoke to were friendly, helpful, interested and got me to the right place for help.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1473 - Q1", "comment_text": "Increase the amount of staff and think about other alternatives rather than sending people to A&E. Most of the time when you arrive in A&E you are panicked because 111 told you to be seen in so many hours and you wait 6 hours to see a doctor worrying in the waiting room.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1476 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1480 - Q2", "comment_text": "Very caring and compassionate.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1484 - Q1", "comment_text": "In Emergency you send to nearest hospital that\u2019s the problem! I have little to no faith in them.  [7. Were you able to follow the advice given?]  Ticked Problem remained the same - Comments: Went to hospital recently some treatment doesn\u2019t seem to be working.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1487 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1491 - Q2", "comment_text": "Waiting a long time to get through.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1495 - Q1", "comment_text": "You could have not done anything better.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1498 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1502 - Q2", "comment_text": "The lady I spoke to was very helpful and professional.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1506 - Q1", "comment_text": "Answered the phone quicker.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1509 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1513 - Q2", "comment_text": "Did not have to wait very long for call to be answered, or for a doctor to call me.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1517 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1520 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1524 - Q2", "comment_text": "It rang on too long before anyone answers.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1528 - Q1", "comment_text": "Answer phone quicker.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1531 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1535 - Q2", "comment_text": "The line was busy and you were abrupt to get rid of me.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1539 - Q1", "comment_text": "With the pain I should have been sent to hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1542 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1546 - Q2", "comment_text": "Because of pandemic.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1550 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1553 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1557 - Q2", "comment_text": "Was unwell not been able to see a doctor, had chest infection, 3 lots of antibiotics, came out in rash.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1561 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1564 - Q3", "comment_text": "Once through they were two people who were very helpful and got me the appointment at the hospital thanks", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1568 - Q2", "comment_text": "I was struggling to breath and as I live alone was scared and frightened so rang 111 hoping to be reassured and if necessary got some help", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1572 - Q1", "comment_text": "N/a", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1575 - Q3", "comment_text": "Efficiency ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1579 - Q2", "comment_text": "Good help", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1583 - Q1", "comment_text": "More telephone operators. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1586 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1590 - Q2", "comment_text": "Highly efficient, understanding and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1594 - Q1", "comment_text": "No", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1597 - Q3", "comment_text": "Advice was given was helpful and was sent to the right place very friendly and listened to my probe ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1601 - Q2", "comment_text": "Call was answered quite quickly, and problem dealt with successfully ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1605 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1608 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1612 - Q2", "comment_text": "Have had to call 111 several times on a regular basis. Twice had covid and once pneumonia. Always had clear, calm answers and rapid responses.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1616 - Q1", "comment_text": "Spent more time understanding my problems.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1619 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1623 - Q2", "comment_text": "Very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1627 - Q1", "comment_text": "When trying to discuss with responder on info I had been given by district nurse. She said \"it doesn\u2019t work like that. Identify clearer procedures.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1630 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1634 - Q2", "comment_text": "The person I spoke to was very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1638 - Q1", "comment_text": "I had a kidney infection and was on anti sickness and antibiotics but was still running temperature - was told needed to be put on heart monitor and may need antibiotic drip.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1641 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1645 - Q2", "comment_text": "The wait to get through was awful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1649 - Q1", "comment_text": "Gived an appointment. At the hospital was left over an hour before being seen. Made to wait in A&E contrary to information given.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1652 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1656 - Q2", "comment_text": "Eventually after a few different people ringing me we achieved results. This was a simple matter and did not need about 4 people ringing us.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1660 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1663 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1667 - Q2", "comment_text": "The person who took the 111 call was very patient, very efficient and very thorough in finding out the problem. She also explained very well regarding how the service would deal with my problem.On arrival at my home the ambulance medics were also very patient and very thorough in finding out the problem in order to effectively assess my health condition.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1671 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1674 - Q3", "comment_text": "Very satisfied with all aspects.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1678 - Q2", "comment_text": "Once I'd got through the service was prompt and efficient ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1682 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1685 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1689 - Q2", "comment_text": "Queue only 40 sometimes hundreds service from individual first class", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1693 - Q1", "comment_text": "All good Thank You ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1696 - Q3", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1700 - Q2", "comment_text": "Straight forward and helped as much as they could ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1704 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1707 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1711 - Q2", "comment_text": "Due to the advice given I received the right treatment. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1715 - Q1", "comment_text": "Don\u2019t think 111 are to blame the GP should see more people to free 111 up for emergency ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1718 - Q3", "comment_text": "Very helpful, respectful and polite staff. The questions asked by the computer were a little over the top.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1722 - Q2", "comment_text": "It took half an hour before I spoke to someone in", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1726 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1729 - Q3", "comment_text": "Good informative information. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1733 - Q2", "comment_text": "It was ok in my opinion ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1737 - Q1", "comment_text": "Nothing very useful and saved a lot of pain anxiety ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1740 - Q3", "comment_text": "A fantastic mix of professionalism and compassion, please keep it up. It\u2019s easy to lose that human aspect of services when everyone is so stressed and busy (understandable), but in this occasional I felt heard and understood, both the call handler and the GP who called back we\u2019re exceptional - thank you! ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1744 - Q2", "comment_text": "Very quick service,answered straight away.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1748 - Q1", "comment_text": "I realise now that with stroke symptoms I should have rung 999 instead.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1751 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1755 - Q2", "comment_text": "My answer is self evident.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1759 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1762 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1766 - Q2", "comment_text": "Waited 2 and 1/4 hours for to get advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1770 - Q1", "comment_text": "My last call took a long time to be answered and a long time for you to contact me. However, I realise how overloaded the system is, and I wasn\u2019t an emergency anyway.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1773 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1777 - Q2", "comment_text": "My doctor only sees patients if urgent so 111 was my other option or walk in centre so I picked 111.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1781 - Q1", "comment_text": "Call back quicker.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1784 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1788 - Q2", "comment_text": "I decided to go to the local hospital, by my own choice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1792 - Q1", "comment_text": "Without more resources probably nothing - shorter waiting times would be preferred.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1795 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1799 - Q2", "comment_text": "My query was passed on and answered.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1803 - Q1", "comment_text": "Not really.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1806 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1810 - Q2", "comment_text": "Because my call was answered immediately, the operator was friendly. The operator made a decision to which I agreed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1814 - Q1", "comment_text": "Have more call handlers taking the calls, the constant barrage of information about Covid is ridiculous.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1817 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1821 - Q2", "comment_text": "Waiting time for call to be answered.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1825 - Q1", "comment_text": "Under specifying of the paramedics I was given a lot more of my inhalers than I would normally take.  I wonder if I could have saved some resource if someone had talked me through doing that.  But perhaps it should only be done in the presence of a medical team.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1828 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1832 - Q2", "comment_text": "My 4 month old son was having breathing difficulties and 111 suggested an emergency ambulance was needed, it took 30 minutes to get through and the ambulance was going to take up to 3 hours to arrive. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1836 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1839 - Q3", "comment_text": "The call was great they recommended a ambulance the was the paramedic who was arrogant ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1843 - Q2", "comment_text": "Left me waiting for a call back with a very poorly 5 month old", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1847 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1850 - Q3", "comment_text": "Reassurance from somebody that would listen, my doctors were useless well the receptionist in particular and i had been bad for a week before i contacted anyone for help.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1854 - Q2", "comment_text": "I was dealt with efficiently politely and although I was panicking she calmed me we were sent an ambulance which came really quick I honestly can't fault your service thank you ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1858 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1861 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1865 - Q2", "comment_text": "The operator was very friendly on the phone and put me at ease when got a bit upset ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1869 - Q1", "comment_text": "Long wait on the phone. 30 minutes before anyone picked up, very unsafe if my child had been seriously unwell and I had not known the serious signs/symptoms", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1872 - Q3", "comment_text": "As stated earlier they passed on incorrect information that I was not diabetic when I told them I was and they even had said earlier to bring my insulin. Because it was alcohol related one of them finished my sentence for me when I said I was feeling.... and he said selfish. His colleague denied it but he did say it. I am in AA and have a sponsor, I try consistently to remain sober so I didn't appreciate that comment. Overall I have had amazing service from the NHS", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1876 - Q2", "comment_text": "Clear and concise call back as promised ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1880 - Q1", "comment_text": "Nothing only what I said previously", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1883 - Q3", "comment_text": "The member of staff was very patient as I was asking lots of questions. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1887 - Q2", "comment_text": "No listened to correctly,  waiting time too long and then told to ring a pharmacy when requesting an appointment for a 4 year old", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1891 - Q1", "comment_text": "I was kept holding on the telephone an acceptable length of time although I understand that at certain times this wait is fairly lengthy due to number of calls on the service.  Waiting times I'm sure are kept to the minimum but if anything could be done to improve this it would be very gratefully received.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1894 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1898 - Q2", "comment_text": "Checked everything and gave good advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1902 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1905 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1909 - Q2", "comment_text": "Answered quite quickly and all info understood ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1913 - Q1", "comment_text": "Referred by GP. Subsequently contacted by Sunderland hospital to scan department. Following day problem resolved could have been advised [unreadable] 4 hours wait for nothing. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1916 - Q3", "comment_text": "Dissatisfied with the length of time I waited for my call to be answered", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1920 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1924 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1927 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1931 - Q2", "comment_text": "Delay in speaking to someone 1 3/4 - 2 1/5 hours wait time unacceptable.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1935 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1938 - Q3", "comment_text": "Their ability to get me seen that day.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1942 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1946 - Q1", "comment_text": "We were very satisfied.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1949 - Q3", "comment_text": "Length of time they took to ring back.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1953 - Q2", "comment_text": "Put mind at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1957 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1960 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1964 - Q2", "comment_text": "They were quick and helpful. Very nice to me.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1968 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1971 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1975 - Q2", "comment_text": "They tried their hardest but didn't explain it well. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1979 - Q1", "comment_text": "Nothing could have been any better. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1982 - Q3", "comment_text": "They where just brilliant", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1986 - Q2", "comment_text": "The only worry I had was a long wait for call but once doctor rang everything was very quick and everyone was very caring ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1990 - Q1", "comment_text": "Send people to the correct clinic.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1993 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1997 - Q2", "comment_text": "I used the service twice in two weeks. The first time I used the website and asked for a call back, after a couple of hours waiting I asked again (this was about 10pm) someone rang me back at 1.30am. Their advice was to ring in the morning and ask to be booked in for my go hub. I had to wait for someone to ring me back, only about an hour this time. The second time I used the service, I rang, rather than use the website. I had to wait about ten minutes for someone to answer, after the questions, I was booked in straight away for my doctors hub.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2001 - Q1", "comment_text": "Had staff that were trained in the organisation of dispensing the anti viral meds as no one knew what i was on about and I kept getting different meds. I was even told by one call taker that \u201cthe anti viral team don\u2019t work weekends\u201d. Firstly, there is no such team as the \u201canti viral team\u201d and secondly, the meds could be dispensed over a weekend. Poor service which could make the difference between life/death/hospitalisation. What is point of having these meds available for patients like me, if the service doesn\u2019t recognise the importance of the dispensing of them being time critical, and training call taker staff to have actual knowledge of the scheme! I was left in tears several times out of sheer frustration at a time when I was really poorly, had very little energy & had difficulty talking/out of breath.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2004 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2008 - Q2", "comment_text": "Always arrived out of times. Polite and helpful. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2012 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2015 - Q3", "comment_text": "Prompt response, polite and friendly service, problem solved ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2019 - Q2", "comment_text": "I found the lady l spoke to very helpful and patient with me. she gave me reassurance that l could get help anytime.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2023 - Q1", "comment_text": "Answer calls in an acceptable time frame (under 5 mins as a max).Inform your call handlers that they should be polite.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2026 - Q3", "comment_text": "I was extremely satisfied with the service I received", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2034 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2037 - Q3", "comment_text": "The doctors attitude to my problem was not compassinate", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2041 - Q2", "comment_text": "I went online as when I telephoned it stated it would be quicker to go online. Online stated they would respond in 6 hours. 11 hours later when they did respond I was told to ring at 07.00 the next morning when they weren't so busy to book an appointment with a doctor. But I could have just gone to a walk in service anyway.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2045 - Q1", "comment_text": "Probably nothing, as staffing is constrained by budgets.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2048 - Q3", "comment_text": "Spoke to doctor ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2052 - Q2", "comment_text": "After wife phoned 111 she was informed that there was a waiting time of 8 to 10 hours and i told her to hang up after hearing this comment. After 1 hour 30 mins we received a return call from the ambulance service nurse on duty and after talking to me she said that an ambulance was on its way and would be with me in about 20 mins, they arrived and checked me out and I was taken to Sunderland General Hospital where my blood pressure was registered above 200!", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2056 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2059 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2063 - Q2", "comment_text": "I was very satisfied she was very helpful and got an appointment with urgent care within an hour.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2067 - Q1", "comment_text": "Decrease waiting time.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2070 - Q3", "comment_text": "Very good contacting my GP as could not get appointment let down by surgery as had to chase up medication ordered by 111.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2074 - Q2", "comment_text": "Told to call back after waiting 50 minutes for call to be answered.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2081 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2085 - Q2", "comment_text": "Tended not to listen. Kept repeating same question.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2089 - Q1", "comment_text": "Cut out the recorded messages and go straight to an operator.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2092 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2096 - Q2", "comment_text": "Staff very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2100 - Q1", "comment_text": "Nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2103 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2107 - Q2", "comment_text": "Staff so professional, approaching and reassuring.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2111 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2114 - Q3", "comment_text": "Call handler was understanding and could hear the difficulty I was having and reacted quickly.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2118 - Q2", "comment_text": "It\u2019s true.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2122 - Q1", "comment_text": "Perhaps more staff would make waiting time shorter to receive a response.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2125 - Q3", "comment_text": "Questions did not seem relevant to my problem though may be necessary to check not critical.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2129 - Q2", "comment_text": "It was handled quickly and efficiently.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2133 - Q1", "comment_text": "Not sure.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2136 - Q3", "comment_text": "Waiting time for phone to be answered was awful. 40 minutes is too long.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2140 - Q2", "comment_text": "I was not sure if I could have a break in thumb/wrist.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2144 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2147 - Q3", "comment_text": "Speed of response was good.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2151 - Q2", "comment_text": "I thought they were over precautious sending me to A&E. I explained my persistent painful headache was after a lumber puncture. A&E said it can last 2 weeks which 111 should have known. It had been 4 days.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2155 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2158 - Q3", "comment_text": "That once through to someone, they listened to my answers.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2162 - Q2", "comment_text": "Quick straight forward help and answer and explanations.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2166 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2169 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2173 - Q2", "comment_text": "The person who answered was very professional and had empathy. He got me into hospital as soon as he could.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2177 - Q1", "comment_text": "Better response times and realising most people ringing through the night are usually elderly and do not have computer.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2180 - Q3", "comment_text": "Having to travel 15 miles to Bishop Auckland for a relatively minor matter.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2184 - Q2", "comment_text": "My problem was resolved very quick and satisfactory.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2188 - Q1", "comment_text": "Just continue with same professionalism.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2191 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2195 - Q2", "comment_text": "Came properly and took me Durham hospital. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2199 - Q1", "comment_text": "More people answering the phones", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2202 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2206 - Q2", "comment_text": "Took a long time to get through to speak to someone. The operator was nice but obviously reading from prepared standard questions.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2210 - Q1", "comment_text": "Possibly answer the phone quicker ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2213 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2217 - Q2", "comment_text": "No waiting ,very helpful advisor ten out of ten", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2221 - Q1", "comment_text": "On my part nothing I don\u2019t think ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2224 - Q3", "comment_text": "Very satisfied with the help of the agent", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2228 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2232 - Q1", "comment_text": "All good", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2235 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2239 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2243 - Q1", "comment_text": "Nothing. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2246 - Q3", "comment_text": "Call handler was very reassuring and friendly. I was upset when I called but she treated me with sympathy and patience. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2250 - Q2", "comment_text": "w", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2254 - Q1", "comment_text": "Wait times to get through to somebody ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2257 - Q3", "comment_text": "I did get a call off blaydon health center saying my son had a fracture but the QE said he didn\u2019t. Was a bit confusing but not complaining that it wasn\u2019t fractured. Was a nightmare to ring up to find out what we needed to do next think I got put threw to 6 difo people.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2261 - Q2", "comment_text": "Because the person on the other end of phone took time listening and help me with me having hearing problem. I would use them again.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2265 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2268 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2272 - Q2", "comment_text": "It took too long.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2276 - Q1", "comment_text": "Hire more staff.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2279 - Q3", "comment_text": "First  time I'd used the service was directed to by GP surgery who were closing. Found outcome exactly as I'd hoped.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2283 - Q2", "comment_text": "Anxious. A very short talk I felt better after talking to the nurse. Palpitations.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2287 - Q1", "comment_text": "Nothing. First class service!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2290 - Q3", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2294 - Q2", "comment_text": "The person was very kind, and I had a person plan within 1 hour.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2298 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2301 - Q3", "comment_text": "Doctor was perfect. Understood and solved my problem quickly. Excellent Doctor.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2305 - Q2", "comment_text": "Very charming and punctual.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2309 - Q1", "comment_text": "A better time frame for return call but it was fine.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2312 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2316 - Q2", "comment_text": "I asked for help and you gave it.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2320 - Q1", "comment_text": "Employ more staff.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2323 - Q3", "comment_text": "It was completely useless. I had to drive myself to hospital with a suspected PE because the ambulance didn\u2019t come and there were no taxis available. Better to have called 999 myself.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2327 - Q2", "comment_text": "Got help very quickly. Appointment made at local hospital for an hour later.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2331 - Q1", "comment_text": "Not referred me to a Pharmacist. They are not Doctors.How can a diagnosis be given over the telephone?", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2334 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2338 - Q2", "comment_text": "The man I spoke to was very helpful", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2342 - Q1", "comment_text": "Your staff from the first contact on the phone, the nurse and the paramedics were amazingSo 100%", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2345 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2349 - Q2", "comment_text": "An appointment was made for me. I felt listened to.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2353 - Q1", "comment_text": "If we had been given an appointment with dental hospital that would have been great", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2356 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2360 - Q2", "comment_text": "Was unable to actually book an appointment at dental hospital through 111", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2364 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2367 - Q3", "comment_text": "The operator seemed knowledgeable and used that to give me pertinent advice to care for my child for this illness and in future. He was calm and managed the call efficiently. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2371 - Q2", "comment_text": "The out come posive however could have been streamlined 4 people involved before outcome achieved ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2375 - Q1", "comment_text": NaN, "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2378 - Q3", "comment_text": "Nothing at all.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2382 - Q2", "comment_text": "the young lady was efficient and asked all the right questions. She has a very plesant manner over the phone which helped.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2386 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2393 - Q2", "comment_text": "My call was dealt with quickly and efficiently and my health issue was resolved the same day. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2397 - Q1", "comment_text": "Everything was taken into account.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2400 - Q3", "comment_text": "#stay alive ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2404 - Q2", "comment_text": "Person I spoke to was very helpful ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2408 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2411 - Q3", "comment_text": "Call back very helpful and treated well.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2415 - Q2", "comment_text": "Put my mind at rest.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2419 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2422 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2426 - Q2", "comment_text": "Staff on the phone unaware of local services available.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2430 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2433 - Q3", "comment_text": "It worked!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2437 - Q2", "comment_text": "Advice given by human being was accurate and timely.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2441 - Q1", "comment_text": "Keep passing you onto someone else.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2444 - Q3", "comment_text": "All went as advised.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2448 - Q2", "comment_text": "The lady I spoke to was a very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2452 - Q1", "comment_text": "The initial triage was laboured and largely irrelevant. Didn\u2019t take account of my difficulty answering same questions", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2455 - Q3", "comment_text": "Everything was fine all as expected.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2459 - Q2", "comment_text": "We had to wait for an ambulance from 10.30 pm at night until 7.30 am next morning. My husband was on the sofa all night unable to move.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2463 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2466 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2470 - Q2", "comment_text": "Phone assessment clearly asked and directed to the correct location needed.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2474 - Q1", "comment_text": "None.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2477 - Q3", "comment_text": "Prompt attendance by ambulance crew.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2481 - Q2", "comment_text": "Pleasant member of staff who gave me sound advice to follow. I was also given an appointment at the hospital and received the care that I needed. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2485 - Q1", "comment_text": "The wait time for someone to answer the call. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2488 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2492 - Q2", "comment_text": "Got no help at all", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2496 - Q1", "comment_text": "Nothing", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2499 - Q3", "comment_text": "All of it was great nothing was wrong ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2503 - Q2", "comment_text": "Professionally and quickly gave me the direction of treatment and alo booked it", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2507 - Q1", "comment_text": "Be more helpful or explain things better", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2510 - Q3", "comment_text": "Excellent service", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2514 - Q2", "comment_text": "Everyone I spoke to was super helpful and rang back when they weren't able to get an appointment at my doctor's either and let me know what to do next. Bad situation with the doctors but 111 were extremely helpful and professional.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2518 - Q1", "comment_text": "Quicker call back", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2521 - Q3", "comment_text": "The call operators were friendly.The call back time from health care provider was too late and missed. If I knew the extent of the time scale I may have looked for an alternative to be seen and get my pain under control.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2525 - Q2", "comment_text": "Waited quite a long time for someone to answer the phone", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2529 - Q1", "comment_text": "Nothing ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2532 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2536 - Q2", "comment_text": "It was good. It was fairly quick, but I had to listen to a lot of words coming out of the computer and that part took too long before i got connected to a human ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2540 - Q1", "comment_text": "Answer the phone call a lot quicker ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2543 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2547 - Q2", "comment_text": "I understand the seriousness of strokes or heart attacks but I was wanting advice about dizziness and vomiting- and really didn\u2019t get any answers or advice ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2551 - Q1", "comment_text": "Given doctors appt at night. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2554 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2558 - Q2", "comment_text": "The man I spoke to was confident and spoke nicely to me and I realised how serious blood clots were and with his encouragement I went to hospital ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2562 - Q1", "comment_text": "Nothing everything was perfect ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2565 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2569 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2573 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2576 - Q3", "comment_text": "A phone call was the practical solution but I was under the impression my dad was to receive a visit (see above).", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2580 - Q2", "comment_text": "Care staff of the home where I stayed phoned for me. Ambulance service were polite on arrival.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2584 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2587 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2591 - Q2", "comment_text": "Brilliant paramedics. Took too long to get here. Need more staff.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2595 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2598 - Q3", "comment_text": "The quickness to receive care.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2602 - Q2", "comment_text": "Well looked after by ambulance crew.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2606 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2609 - Q3", "comment_text": "All very satisfactory.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2613 - Q2", "comment_text": "I was sent to wrong A&E should of gone to.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2617 - Q1", "comment_text": "Waiting for phone call to be answered could have been quicker.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2620 - Q3", "comment_text": "Was not dissatisfied with anything at all. Everybody very helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2624 - Q2", "comment_text": "Because they put me first.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2628 - Q1", "comment_text": "Having to keep choosing telephone options to get to an operator was a bit trying.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2631 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2635 - Q2", "comment_text": "I rang severalDentists to have a tooth looked at as I couldn't get registered They told me to ring 111 that was no help at all they said to go to the dental hospital I had to be referred by a dentist S I haven't one that was no good !! I rang a CV private dentist and got in by paying which was fine But 111 was no help at all !!! ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2639 - Q1", "comment_text": "I can\u2019t fault the service ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2642 - Q3", "comment_text": "I was able to stay at work and got the appropriate treatment and advice over the phone. Much better use of my time.  If I\u2019d had to go to an appointment I would have had to take 2 hrs off work. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2646 - Q2", "comment_text": "A third party called 111 as I had fallen in the street and was partially concussed, I have Alzheimer's and I was attended to very quickly.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2650 - Q1", "comment_text": "Have more phone operators", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2653 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2657 - Q2", "comment_text": "The person I spoke to was knowledgeable and helpful. She was able to direct me to the right resource to help me. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2661 - Q1", "comment_text": "Waiting time was ridiculous waiting in corridors 15:00 didn't get a bed till 3 a.m. the next morning something needs to be done", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2664 - Q3", "comment_text": "They booked ahead for me at a&e so I was expected", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2668 - Q2", "comment_text": "Helpful, calming, prompt service", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2672 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2675 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2679 - Q2", "comment_text": "Very thorough with questions, and quick to get me into urgent care. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2683 - Q1", "comment_text": "nothinhg", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2686 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2690 - Q2", "comment_text": "Good advice pleasant manner ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2694 - Q1", "comment_text": "Nothing really she listened to everything I said and gave me advice about where to go and made me an appointment ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2697 - Q3", "comment_text": "Satisfied with the way my situation was dealt with. Local facility found and the appointment made on my behalf.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2701 - Q2", "comment_text": "I was spoken too by a really nice lady who put my mind at rest .. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2705 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2708 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2712 - Q2", "comment_text": "I was spoken to quickly and advice was clear and specific.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2716 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2719 - Q3", "comment_text": "They go over all your details and make you feel they are totally with you.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2723 - Q2", "comment_text": "Everything quickly sorted.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2727 - Q1", "comment_text": "The referral to a pharmacy the next day, with whom I'd had no previous contact - proved unable to contact. Help was more urgently needed not days later.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2730 - Q3", "comment_text": "A kind and courteous person who did her best to get me a telephone appointment with a doctor.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2734 - Q2", "comment_text": "There was no hesitation and was directed to the right department.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2738 - Q1", "comment_text": "I was in severe pain with teeth, just told to go to my dentist after the weekend. No emergency dentist help.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2745 - Q2", "comment_text": "There was a problem at N.Tees who said they were unaware of my call to 111.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2749 - Q1", "comment_text": "In our case nothing.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2752 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2756 - Q2", "comment_text": "I was sent to the wrong shop 3 times!! The first one didn\u2019t even have a pharmacy.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2760 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2763 - Q3", "comment_text": "Only the lack of privacy later.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2767 - Q2", "comment_text": "The person asked all the right question and listened to my answers.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2771 - Q1", "comment_text": "Nothing, I can think of.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2774 - Q3", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2778 - Q2", "comment_text": "Got all my answers.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2183 - Q1", "comment_text": "To encourage and appreciate the work of great heroes who saved my mum\u2019s life.  ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2191 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2200 - Q1", "comment_text": "The medics were very reassuring as my husband is non verbal because of a very significant stroke they made us both feel safe and in very good hands. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2208 - Q2", "comment_text": "Answered the phone sooner", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2217 - Q1", "comment_text": "The operator refused to accept that I was unable to speak because they heard me making noise while I was semi conscious in the background while my husband made the call. Despite my husband stating several times that I was unable to answer the questions and providing the relevant answers they refused to accept the situation as explained to them by my husband. In the end my husband hung up in order order speak to a second operator, who still struggled to grasp the facts as explained ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2225 - Q2", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2234 - Q1", "comment_text": "They were all helpful and made me feel at ease ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2242 - Q2", "comment_text": "Just wish they could have got to us earlier", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2251 - Q1", "comment_text": "Simply the best ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2259 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2268 - Q1", "comment_text": "\u2764\ufe0f", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2276 - Q2", "comment_text": "Nothing at all ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2285 - Q1", "comment_text": "Both paramedics were amazing and empathetic throughout. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2293 - Q2", "comment_text": "Non that I can think of", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2302 - Q1", "comment_text": "Would have been full staff amazing but response time to long understand why and was told how long on 999 call", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2310 - Q2", "comment_text": "Under the circumstances nothing could have been done better ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2319 - Q1", "comment_text": "Everything was very good apart from arrival time but we understand why", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2327 - Q2", "comment_text": "Cannot think of anything. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2336 - Q1", "comment_text": "Was told could wait 1.30 hours and was for my baby ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2344 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2353 - Q1", "comment_text": "Although we waiting over 2.5 hours (which we understand was because of current operating conditions) the phone operator and paramedics who attended were very good at getting and relating information. Patient was attended to and transported to hospital and was seen and released from hospital  next day. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2361 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2370 - Q1", "comment_text": "I was attended tovery quickly ans professionally ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2378 - Q2", "comment_text": "More ambulances, more paramedics, quicker response.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2387 - Q1", "comment_text": "The ambulance arrived 6 hours after the call. The original calm was not a 999 call   The dispatcher decided to send an emergency ambulance. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2395 - Q2", "comment_text": "Nothing everything was good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2404 - Q1", "comment_text": "They were very good and helpful explaining what they were doing and going to do", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2412 - Q2", "comment_text": "Good job ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2421 - Q1", "comment_text": "Called 999 after husband who has some mobility problems fell into shower and I was unable to get him out.From start to finish excellent , caring service.Outstanding professionalism and fairly swift response.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2429 - Q2", "comment_text": "Respect the patient ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2446 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2455 - Q1", "comment_text": "The paramedics who came following my TIA were very helpful and efficient and eased my concerns a lot.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2463 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2472 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2480 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2489 - Q1", "comment_text": "Fabulous medics made my daughter feel at ease and very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2497 - Q2", "comment_text": "You could not do anything better", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2506 - Q1", "comment_text": "The medics could not have been anymore helpful  they were amazing thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2514 - Q2", "comment_text": "N/a", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2523 - Q1", "comment_text": "Every paramedic and ancillary medics I\u2019ve come into contact have been so lovely, caring and shown compassion and understanding. I\u2019ve been treated with respect and been believed every time. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2531 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2540 - Q1", "comment_text": "Paramedics were very good and understanding ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2548 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2557 - Q1", "comment_text": "Very patient and careing", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2565 - Q2", "comment_text": "Ensure all relevant facts are passed to NHS staff especially when patient by themselves and contact made immediately with patient when they have no one else with them.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2574 - Q1", "comment_text": "As a user of the service due to my SVT, I am always extremely grateful for the fabulous help and support I receive when I have an \u2018episode\u2019, they are worth their weight in gold! ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2582 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2591 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2599 - Q2", "comment_text": "You couldn\u2019t have done anything better everyone were kind, patient & professional. There\u2019s no doubt the team that day saved my husbands life ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2608 - Q1", "comment_text": "The 999 guy was good and as helpful as possible even though low priority and a five hour wait.  Ambulance crew were excellent", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2616 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2625 - Q1", "comment_text": "Very good service from the ambulance crew but the was a delay in arriving. Obviously there is a shortage of Ambulances and this should be addressed. Other than that really can't fault the service. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2633 - Q2", "comment_text": "Waiting times. Had to wait over 2 hours for my daughter who had low oxygen levels and life threatening asthma", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2642 - Q1", "comment_text": "They were spot on.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2650 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2659 - Q1", "comment_text": "Timely arrival. Crew were thorough, reassuring and calming in manner towards my son. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2667 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2676 - Q1", "comment_text": "The paramedics who arrived at our house were incredible- polite, personable, made us feel at ease and provided the best care we could\u2019ve hoped for. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2684 - Q2", "comment_text": "Really satisfied", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2693 - Q1", "comment_text": "They were very pleasant and made me comfortable.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2701 - Q2", "comment_text": "Faster arrival.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2710 - Q1", "comment_text": "Capable paramedics.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2718 - Q2", "comment_text": "Everything was spot on.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2727 - Q1", "comment_text": "We couldn't get an ambulance to help us we had to driver ourselves there ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2735 - Q2", "comment_text": "Arrived quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2744 - Q1", "comment_text": "Time taken five hours first time patient made their own way to hospital on the second incident.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2752 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2761 - Q1", "comment_text": "Helpful and friendly crew. Made my mam feel OK about calling ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2769 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2778 - Q1", "comment_text": "Waited almost 4 hours for an ambulance for my elderly mother who had breathing difficulties. When the ambulance needed to take her to hospital the paramedics needed to call ahead to the hospital but didn\u2019t have the telephone numbers and no service on their mobiles, I had to look up the numbers for them", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2786 - Q2", "comment_text": "I have no idea!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2795 - Q1", "comment_text": "The wait time I think I waited 4-6 hours in total in absolute agony. The staff that came were amazing but the wait time and pain was so bad I have PTSD from previous trauma too so this added to that unfortunately ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2803 - Q2", "comment_text": "Come sooner", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2812 - Q1", "comment_text": "Staff were great but response was slow", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2820 - Q2", "comment_text": "Call time was over 7 mins on hold to 999. Which is understandable at this moment", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2829 - Q1", "comment_text": "I was sent a rapid response practitioner, sadly her attitude made me feel like I was a time waster.She assessed me and completely missed the fact I was having a PE!Tachycardia, SOB, worsens on exertion and chest discomfort. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2837 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2846 - Q1", "comment_text": "Wouldn't use the ambulance the way the treated us very bad ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2854 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2863 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2871 - Q2", "comment_text": "Waiting time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2880 - Q1", "comment_text": "From start to finish they were caring gentle informative and warm and friendly", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2888 - Q2", "comment_text": "It did take a while for the ambulance to arrive but I appreciate how busy you all are but I couldn't fault the paramedics", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2897 - Q1", "comment_text": "Very quick and helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2905 - Q2", "comment_text": "Quicker and provided some sort of update for reassurance", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2914 - Q1", "comment_text": "Compassionate care given", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2922 - Q2", "comment_text": "Response times only", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2931 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2939 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2948 - Q1", "comment_text": "My daughter rang for her 2yr old son after first ringing  111 and getting no reply due to high demand. The paramedics arrived within 10mins of the 999 call the service was excellent  and the paramedics  had my grandson to hospital  in under 20 mins. Absolute hero's well under paid in my opinion  \ud83d\udc4f ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2956 - Q2", "comment_text": "I was in hold for a long time before I then rang on another phone where I could say it was my second call I was on hold far too long ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2965 - Q1", "comment_text": "Waited 7 1/2 hours for ambulance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2973 - Q2", "comment_text": "My only issue with this service is that patients will be taken to the closet hospital. We have had issues with Durham, we wanted to take my grandfather to the RVI as we have faith in that hospital. I feel that this should be looked into as it as it should be patient choice. Considering the RVI is only an extra 10 minutes. This does put our family off to call for an ambulance for fear we would end up at Durham. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2982 - Q1", "comment_text": "Supportive, proffesional, very nice. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2990 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2999 - Q1", "comment_text": "I rang to be told 1 hour, my daughter (45) all of a sudden her breathing was worse, shaking & changing colour. I rang again the paramedic arrived then  ambulance, very quick & calmed us both down. My daughter was very poorly & if it wasn\u2019t for the paramedics I would of lost her. Thank you all ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3007 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3016 - Q1", "comment_text": "Excellent all round. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3024 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3033 - Q1", "comment_text": "Enthusiasm generated by the \"crew\", so reassuring.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3041 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3050 - Q1", "comment_text": "Emergency caller good. Wait time for ambulance, a disgrace - amb/crew (amazing).", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3058 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3067 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3075 - Q2", "comment_text": "Nothing. Just waited over 3 hours for ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3084 - Q1", "comment_text": "the staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3092 - Q2", "comment_text": "only by having more ambulances and crews so they have less of an area to cover which in turn should speed up the response times", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3101 - Q1", "comment_text": "Came quite quick and went down a lot of routes to solve the problem ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3109 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3118 - Q1", "comment_text": "They where great with us", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3126 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3135 - Q1", "comment_text": "Put my mind at ease knowing there were on the way .turn up really quick ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3143 - Q2", "comment_text": "Yes ridiculous how long u had to wait for ambulance ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3152 - Q1", "comment_text": "The level of service and care displayed by all the paramedics that helped my mam when she broke her leg after a fall was outstanding.During a very anxious time they were simply brilliant,they assessed a difficult situation  and worked out what was needed in a calm highly professional manner.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3160 - Q2", "comment_text": "For the nature of my wife condition the response time was excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3169 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3177 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3186 - Q1", "comment_text": "My wife stop breathing ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3194 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3203 - Q1", "comment_text": "The NHS 999 Service\u2019s\u2019s have never let me down up to now ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3211 - Q2", "comment_text": "This situation was handled brilliant there is nothing I could think of at all. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3220 - Q1", "comment_text": "Excellent Friendly and professional", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3228 - Q2", "comment_text": "Nothing to be honest..everything was 100%", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3237 - Q1", "comment_text": "The person on the phone was very good, calm and reassuring even though I was in a lot of pain and frightened. The ambulance arrived quicker than predicted and the crew were brilliant. The also reassured me and helped with my immediate situation and followed up by taking my to the emergency unit for assessment. Both the crew were really good and I cannot commend or thank them enough", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3245 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3254 - Q1", "comment_text": "Extremely swift and calm under pressure which was reassuring. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3262 - Q2", "comment_text": "This was my first ambulance trip and was able to walk unaided. I did find travelling in the ambulance made me feel nauseous however but obviously  could not be helped", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3271 - Q1", "comment_text": "Ambulance arrived promptly with two outstanding paramedics who were both brilliant ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3279 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3288 - Q1", "comment_text": "The ambulance personnel were professional, courteous and very considerate. Everything was explained and we felt safe with the care we received.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3296 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3305 - Q1", "comment_text": "They were very helpful and understanding.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3313 - Q2", "comment_text": "It took a long time but you kept us well informed.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3322 - Q1", "comment_text": "They were very good, when I needed them at the time.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3330 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3339 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3347 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3356 - Q1", "comment_text": "I was in pain with a kidney infection and was told to get a taxi to the RVI I told them I could barely move and they said they said to get one anyway. I said I would go in the end then was told I couldn\u2019t get public transport due to me having sweats (covid symptom). They said they would send ambulance within 2 hours. 2 hours later they rang to tell me to get a taxi in which I refused. Rude  on the phone too. I was told i couldn\u2019t take anyone to a&e but i went in and loads of people had family ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3364 - Q2", "comment_text": "Improve the suspension on the vehicle. I was in a lot of pain; the journey only made it feel worse. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3373 - Q1", "comment_text": "They were friendly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3381 - Q2", "comment_text": "Hard to think of anything . Ambulance came on time and paramedics very thorough and kind ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3390 - Q1", "comment_text": "Very promt 2 Very knowledgable and politeyoung men", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3398 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3407 - Q1", "comment_text": "The quickness to respond and identify my condition. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3415 - Q2", "comment_text": "This was an emergency event that had potential life changing implications if left too long. I am well aware of the huge pressure that the NHS is under at the moment and this is no reflection on \u2018coal face workers\u2019 at all. The incident happened in relatively close proximity to three hospitals and the fire brigade were in attendance almost for the full duration of this incident. They were at least able to raise me onto a spinal board and provide a survival blanket,oxygen etc but no pain relief capability. If Entinox had been available it may of been possible for them to move me if not to hospital then a place of safety. It is nearing 8 weeks since the accident, wounds etc have healed and I am hoping full function of my toes may return in due course but reflection of this event, which happens regularly does. not fill me with confidence in your triage system.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3424 - Q1", "comment_text": "Answered promptly very professional and arrived relatively quickly", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3432 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3441 - Q1", "comment_text": "Very efficient & professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3449 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3458 - Q1", "comment_text": "They are good", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3466 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3475 - Q1", "comment_text": "Got to me earlier than expected, staff were first class and overall 10/10", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3483 - Q2", "comment_text": "Can't think of anything", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3492 - Q1", "comment_text": "The guys who came were very nice and kind looked after me when i thought things were going bad", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3500 - Q2", "comment_text": "nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3509 - Q1", "comment_text": "Their came on time", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3517 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3526 - Q1", "comment_text": "Arrived very quickly,  really appreciated the crew's friendly helpful professionalism and their skills dealing with an anxious patient. Transferred to hospital promptly and left the patient feeling as happy and comfortable as possible given the circumstances.  Excellent care. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3534 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3543 - Q1", "comment_text": "My husband called as I was in a lot of pain, he had to apologised to your staff  as he was very stressed, but they were so kind and helpful.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3551 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3560 - Q1", "comment_text": "Because staff behaves consistently.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3568 - Q2", "comment_text": "Cant think of anything", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3577 - Q1", "comment_text": "The ambulance and the amazing paramedic have saved my life. The operator was very helpful and calm on the phone. He stayed with my husband until the ambulance arrived. The ambulance was here in a few minutes from the call. The paramedics were super professional. They treated me and my family with dignity and extreme kindness. They were reassuring and caring. They acted quickly and effectively to help me in the moment and then to transfer me safely to the hospital. I can\u2019t thank them enough. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3585 - Q2", "comment_text": "The NEAS ambulance staff who attended on 7th feb 2022 were fab, really kind and caring towards the family and situation. They showed compassion and understanding, explained everything, what was just protocol and why. Explained why they needed to take him in to hospital, apologised that I couldn\u2019t go with him but gave me an approx time to call the hospital for an update. They were amazing and I felt reassured that my husband was in good hands.The contracted out ambulance staff who attended on 23rd feb 2022 were abrupt and appeared reluctant to help. Some more patient care and communication with the patient, explaining why they wanted him to move when in severe pain and struggling to breathe and how they believed it would help him would have been better received rather than my husband struggling to utter the words \u201chelp me\u201d and two staff just standing watching him. They seemed very uneasy when a family member showed up who was actually NEAS staff. They did not interfere with the ambulance staff but did try to get them to take my husbands medication to which they refused, which surprised my family member given the medication. They said it was just a panic attack, despite having a temperature and being deathly white in colour. Thankfully he got better care in the hospital. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3594 - Q1", "comment_text": "Very professional And put your mind at ease that they are there to help", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3602 - Q2", "comment_text": "Been quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3611 - Q1", "comment_text": "The assistance i received was excellent.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3619 - Q2", "comment_text": "nothing at all ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3628 - Q1", "comment_text": "They listened and kept me informed of everything that they did.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3636 - Q2", "comment_text": "Nothing the service was great", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3645 - Q1", "comment_text": "Quick response and so helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3653 - Q2", "comment_text": "Fine as it is but depending on crew's so may vary", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3662 - Q1", "comment_text": "Suspected stroke", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3670 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3679 - Q1", "comment_text": "Excellent efficient caring team very understanding", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3687 - Q2", "comment_text": "Call handler could have taken the situation more seriously", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3696 - Q1", "comment_text": "Excellent service from a very overworked force ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3704 - Q2", "comment_text": "In the circumstances I cannot think of any improvements ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3713 - Q1", "comment_text": "Very professional, I understand strain on service but crew came within time frame", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3721 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3730 - Q1", "comment_text": "I admit I'm alcohol dependent. Its a disease but they made me feel like a 2nd class citizen. There's no need. I'm a human being.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3738 - Q2", "comment_text": "Not a thing  so so helpful put your mind at ease when you see them x", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3747 - Q1", "comment_text": "Arrived in just under 5minutes ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3755 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3764 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3772 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3781 - Q1", "comment_text": "Very efficient and caring toward my mother . Kept her calm through her bad experience. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3789 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3798 - Q1", "comment_text": " Very happy with the care and advicetheygave me  also the support  when was feeling very distressed ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3806 - Q2", "comment_text": "nothing to say that could have improved service", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3815 - Q1", "comment_text": "Efficient & on time professional crew ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3823 - Q2", "comment_text": "I don'think    I could have ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3832 - Q1", "comment_text": "Prompt service. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3840 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3849 - Q1", "comment_text": "The response time was shocking but the paramedics were lovely and Did an amazing job", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3857 - Q2", "comment_text": "Everything was amazing thank you ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3866 - Q1", "comment_text": "Quick and helpful. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3874 - Q2", "comment_text": "Arrived earlier", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3883 - Q1", "comment_text": "The ambulance crew were very kind and thoughtful to me.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3891 - Q2", "comment_text": "I was and is happy with the responses I received from the ambulance service. I don\u2019t have any complaints at all. Thank you.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3900 - Q1", "comment_text": "Good response.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3908 - Q2", "comment_text": "The treatment that they did for my husband was first class they could not do any better.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3917 - Q1", "comment_text": "The crew were wonderful and very supportive - but the time lag when you are in very severe pain is very hard to cope with. Above and beyond they were brilliant.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3925 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3934 - Q1", "comment_text": "Looked after me good thank you to them both. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3942 - Q2", "comment_text": "Listened.  My husband had severe bladder spasms he was Deafblind with Alstrom Syndrome, severe dilated cardiomyopathy and bowel cancer and a bladder and urethra infection.   Did he not deserve help and attention?  I did get cross as I indicated to call handlers if he had been a drunk or a druggie he would have had medical help long before this.  I had to insist to final paramedic call handler that his condition may have been terminal but at that moment in time there had been no indication either to myself or professional medical team involved in his care to make us believe he was dying that day.  Even if he had been he was in severe pain they could hear him and felt they treat him worse than an animal leaving it so long before they agreed to send an ambulance.  I believe I made the first call between 7-8 and the ambulance wasn\u2019t despatched u til after midnight.  If i had been able to move him I would have put him in car and taken there by myself.  I actually received this text today whilst sitting with the registrar registering his death.  I will always believe this delay and the trauma he suffered weakened him so much he died earlier than he may have done otherwise.  I will also always be haunted by the fact everyone seemed  to work  from a script and there was no scope for clinical judgement or common sense or actually humanity", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3951 - Q1", "comment_text": "They were very good and caring", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3959 - Q2", "comment_text": "The only thing was the waiting time for the ambulance to arrive it was a code red call he struggling to breathe and as time went on it was getting worse luckily they did get him into hospital in time as the following day he had a massive asthma attack which lead to a cardiac arrest but the fantastic staff on ward 6 at Durham university hospital saved his life ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3968 - Q1", "comment_text": "Very fast response. Pleasant ambulance staff. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3976 - Q2", "comment_text": "Not a thing, they were brilliant.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3985 - Q1", "comment_text": "Just the wait I'd like", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3993 - Q2", "comment_text": "Nothing. Only thing i would mention and i know its not the ambulance service fault,but when you call 999 and to be told it could be 2 hours before the crew can get to you is very scary ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4002 - Q1", "comment_text": "Very fast, lovely and friendly, gave good advice, didn't rush me, gave me reassurance. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4010 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4019 - Q1", "comment_text": "I phoned 999 and the 3 services,  police ambulance and fire engine were all dispatched very quickly and were on scene in about 10 mins,the operator I spoke to kept me talking and took all details of the collision as soon as the services arrived on scene they quickly had leverything under control.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4027 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4036 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4044 - Q2", "comment_text": "Happy in general", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4053 - Q1", "comment_text": "one paramedic was brilliant the other not so much and took 2 hours for an ambulance for a 9 month old ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4061 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4070 - Q1", "comment_text": "Very quick response  and very calm approach to my mother who had just experienced a period of unconscoiusness", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4078 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4087 - Q1", "comment_text": "Excellent staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4095 - Q2", "comment_text": "Nothing at all ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4104 - Q1", "comment_text": "Thoroughly professional and caring", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4112 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4121 - Q1", "comment_text": "From dailing 999 to getting to A and E FIRST rate", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4129 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4138 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4146 - Q2", "comment_text": "Rang back with I the specific time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4155 - Q1", "comment_text": "Very efficient ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4163 - Q2", "comment_text": "It is understandable the amount of pressure the service is put under, more call handlers possibly but this is obviously difficult ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4172 - Q1", "comment_text": "Was told could be up to 1 hour 30 mins arrived less than 30 minutes", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4180 - Q2", "comment_text": "Not really ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4189 - Q1", "comment_text": "Paramedics were very good and careful BUT did not have patients health data at hand.Telephone 999 service was poor - like talking to an inflexible computer. Unable to adjust to the \u2018must ask the questions as written down\u2019 top down directive when dealing with a relative supporting a deaf 90 year old suffering from delirium. Plus the end of call list of do\u2019s and don\u2019ts was information overload more suited to a follow-up text. Clearly 999 staff have no front line knowledge or experience.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4197 - Q2", "comment_text": "The time from first contact then being handed to a second contact seemed to be very slow and the wait for ambulance arrival was far to long ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4206 - Q1", "comment_text": "Excellent listened to what I said tried to calm us down etc ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4214 - Q2", "comment_text": "Get to the patient quicker ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4223 - Q1", "comment_text": "The first crew that came basically just got him ready to go hospital the second lady that came actually took the time to sit there and access him over a period of time and got to wat was wrong ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4231 - Q2", "comment_text": "There was nothing that could have been done better the paramedics did everything really well and were very nice ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4240 - Q1", "comment_text": "The paramedic and trainee paramedic we\u2019re fine, however the driver actually managed to crash the ambulance whilst I was in it.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4248 - Q2", "comment_text": "All good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4257 - Q1", "comment_text": "The two men and I lady we\u2019re helpful and caring with getting me up off the floor in the house and Into the ambulance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4265 - Q2", "comment_text": "There was a 2 hour wait on the ambulance corridor when my daughter had to wait separately. No-one offered food or drink and I had nothing from 4:30a.m till 4:30p.m. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4274 - Q1", "comment_text": "Courteous, kind and reassuring ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4282 - Q2", "comment_text": "I can't think how they could have done better. That's my experience anyway.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4291 - Q1", "comment_text": "Three paramedics attended, one a trainee and they were all truest amazing. Calm. Professional and supportive", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4299 - Q2", "comment_text": "Waiting time of about one hour felt a long time though I appreciate the service is under pressure ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4308 - Q1", "comment_text": "It took 4hrs to come but the team was excellent when they got to my house and at the hospital ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4316 - Q2", "comment_text": "No", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4325 - Q1", "comment_text": "Arrived and dealt with matters as would be hoped for. Treated situation with care and compassion.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4333 - Q2", "comment_text": "Nothing for me excellent experience ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4342 - Q1", "comment_text": "Because the call handler was very professional and the paramedics arrived in good time, dealt with the patient quickly and calmly, kept us informed of what they were doing and got the patient to hospital quickly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4350 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4359 - Q1", "comment_text": "The kindness dignity and respect my father was treated well from your ambulance service.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4367 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4376 - Q1", "comment_text": "Amazing staff ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4384 - Q2", "comment_text": "I would have liked to have gone in ambulance but was unable re covid restrictions", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4393 - Q1", "comment_text": "Arrived within 10 mins", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4401 - Q2", "comment_text": "Magic wand?Only joking,They were superb!!", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4410 - Q1", "comment_text": "My 92 year old mother in law broke her hip and had to wait over 6 hours in agony for an ambulance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4418 - Q2", "comment_text": "Ambulance could have been less bumpy but know there\u2019s nothing you can do about that ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4427 - Q1", "comment_text": "Staff were friendly very thorough and very knowledgeable ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4435 - Q2", "comment_text": "Nothing it was excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4444 - Q1", "comment_text": "I phone an ambulance for my mother who was having a bad diabetic hypo and had fallen over. The ambulance arrived in good time. The male and female crew were absolutely brilliant, very thorough with checks and explained everything to me and my mother when she came around. Both crew are an asset to your service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4452 - Q2", "comment_text": "Been more flexible with how I was trying to describe the amount of blood there was.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4461 - Q1", "comment_text": "Response time was very fast and level of care was excellent. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4469 - Q2", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4478 - Q1", "comment_text": "My call was answered quickly and an ambulance was with me within 15 minutes. The attending paramedics were nothing but kind and extremely professional. As was my treatment in A&E.  It isn\u2019t the first time I have needed emergency care and it is always 100%. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4486 - Q2", "comment_text": "Nothing at all ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4495 - Q1", "comment_text": "Very kind, helpful,and calming ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4503 - Q2", "comment_text": "Just faster response ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4512 - Q1", "comment_text": "Very prompt, professional and courteous ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4520 - Q2", "comment_text": "Excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4529 - Q1", "comment_text": "Very prompt and helpful", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4537 - Q2", "comment_text": "Waiting almost four hours was not good.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4546 - Q1", "comment_text": "Unfortunately we have a regular need of the Ambulance service and every time they do not let us down from initial contact to my wife being put in the hands of the hospital. Can\u2019t fault the service even when it\u2019s under the current amount of pressure. THANK YOU ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4554 - Q2", "comment_text": "Can\u2019t fault it", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4563 - Q1", "comment_text": "Doing a really good job despite all the pressure the service faces.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4571 - Q2", "comment_text": "Everything was exceptional. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4580 - Q1", "comment_text": "Very efficient ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4588 - Q2", "comment_text": "A question about my father's dnar I felt was unnecessary given the circumstances and nature of my call. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4597 - Q1", "comment_text": "I felt judged when they came ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4605 - Q2", "comment_text": "When ever I go into hospital I'm seriously I'll I mainly need reassuring the majority of your staff are kind and caring", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4614 - Q1", "comment_text": "The call times are horrendous and dangerous, once the ambulance arrive the care is second to none, but people are dying waiting for ambulances to arrive, while in London 6 weeks ago the arrival time was 8 minutes.  Up here it\u2019s anything between 3hours  and 9 hours", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4622 - Q2", "comment_text": "Listened to me when I said my dad could not walk Instead she forced him to get up despite him being clearly unwell and unable to lift his feet", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4631 - Q1", "comment_text": "Staff were very good and knew what they were doing. They apologised for the long delay but immediately got on with what was necessary. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4639 - Q2", "comment_text": "Better response and wait times. Area covered too vast", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4648 - Q1", "comment_text": "Ambulance arrived pretty quickly and the paramedics were superb ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4656 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4665 - Q1", "comment_text": "Very caring and helpful they put my mind at rest ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4673 - Q2", "comment_text": "Nothing the service could have done better.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4682 - Q1", "comment_text": "Time for ambulance to arrive was too long ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4690 - Q2", "comment_text": "Arrived faster ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4699 - Q1", "comment_text": "Very quick, caring,knowledgeable. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4707 - Q2", "comment_text": "I had a 90 minute wait BUT given my rural location it was acceptable.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4716 - Q1", "comment_text": "Paramedics were lovely.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4724 - Q2", "comment_text": "Nothing better.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4733 - Q1", "comment_text": "Caring and proficient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4741 - Q2", "comment_text": "Because they could not do any better.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4750 - Q1", "comment_text": "Quicker than expected, very good team, good with patient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4758 - Q2", "comment_text": "Improve waiting times ambulances. I have heart condition, waiting here than 2 hours for ambulance very stressful.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4767 - Q1", "comment_text": "It was a while before we could get through, lines were busy.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4775 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4784 - Q1", "comment_text": "Doctor.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4792 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4801 - Q1", "comment_text": "Very quick and efficient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4809 - Q2", "comment_text": "Nothing service was excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4818 - Q1", "comment_text": "very wuick my son was very ill x", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4826 - Q2", "comment_text": "Arrive within the 8 minutes guideline for heart attacks 45 minutes to a cardiac incident could have been my husband dead on the floor", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4835 - Q1", "comment_text": "Outstanding service, all three members of the crew, prompt service very friendly made me feel at total ease. Thank you for the excellent service", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4843 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4852 - Q1", "comment_text": "Phoned 999 and it took 6 hours to come when my husband couldn't breath and numerous calls made every few minutes  due to him getting worse also absolutely disgusting waiting time especially for a category 1 ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4860 - Q2", "comment_text": "Phoned, stayed up all night and day", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4869 - Q1", "comment_text": "Had problems with my heart took ambulance nearly 2 hours to get here ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4877 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4886 - Q1", "comment_text": "Due to a change in patient condition, a prompt change to an emergency ambulance was directed. A first responder ambulance (car) attended within minutes.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4894 - Q2", "comment_text": "Had to wait 35 mins for ambulance which I thought for a heart attack was too long.  I was informed that it was due to no ambulances being available as it was change over of shift.  Surely start time should be staggered or provisions put in place as delays cost lives.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4903 - Q1", "comment_text": "First rate service in an emergency situation.  Their care was exceptional.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4911 - Q2", "comment_text": "The time for a emergency call out ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4920 - Q1", "comment_text": "Phoned and told could be waiting up to an hour but ambulance arrived within 15 minutes. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4928 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4937 - Q1", "comment_text": "The ambiance was there in 40 minutes the two paramedics were excellent ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4945 - Q2", "comment_text": "The 2nd time I had to be brought back in, the paramedic was not so helpful and REFUSED to take me to the hospital and I had to repeatedly request him to find another crew as I am in severe pain 11/10. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4954 - Q1", "comment_text": "Chest pain ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4962 - Q2", "comment_text": "Respond a lot quicker pain relief on arrival", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4971 - Q1", "comment_text": "Prompt arrival of the crew, helpful and friendly phone operator. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4979 - Q2", "comment_text": "Can\u2019t think of a thing that could have been better. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4988 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4996 - Q2", "comment_text": "None", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5005 - Q1", "comment_text": "The help arrived quickly", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5013 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5022 - Q1", "comment_text": NaN, "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5030 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5039 - Q1", "comment_text": "Only 15 waiting time, and the professional way in which the paramedics dealt with my husband. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5047 - Q2", "comment_text": "Nothing they were fantastic", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5056 - Q1", "comment_text": "The service was great from the ambulance paramedic once he arrived but the time for the ambulance to arrive was far too slow. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5064 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5073 - Q1", "comment_text": "They came ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5081 - Q2", "comment_text": "Arrive sooner", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5090 - Q1", "comment_text": "Resonded quickly and were very patient ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5098 - Q2", "comment_text": "It was a long wait for the ambulance to arrive ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5107 - Q1", "comment_text": "Excellent ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5115 - Q2", "comment_text": "Erm. I couldn't exactly say anything for my dad but keeping the family in the family room informed abit more but I understand you're too busy looking after the patients that's their priority x", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5124 - Q1", "comment_text": "Ive never had a unhelp person on a ambulance, ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5132 - Q2", "comment_text": "More ambulance staff in order to reduce the wait time for the ambulance to arrive. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5141 - Q1", "comment_text": "Quick response, friendly and caring paramedics.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5149 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5158 - Q1", "comment_text": "Quick response and amazing staff", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5166 - Q2", "comment_text": "The paramedic talked about my chandelier which was inappropriate when my husband went was poorly.  ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5175 - Q1", "comment_text": "Punctual polite and well mannered.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5183 - Q2", "comment_text": "Nothing.!! ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5192 - Q1", "comment_text": "Because ambulance people took one look at my daughter and made there mind up that she didn't need them and even said to me there not a taxi service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5200 - Q2", "comment_text": "Very happy with your service thank you", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5209 - Q1", "comment_text": "Had to wait for 90 minutes. But understand they were busy. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5217 - Q2", "comment_text": "Stop noisy shaky ambulances.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5234 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5243 - Q1", "comment_text": "Quick and responsive.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5251 - Q2", "comment_text": "The waiting time for the ambulance to arrive could have been shorter.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5260 - Q1", "comment_text": "As they was very fast to get to me.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5268 - Q2", "comment_text": "All good.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5277 - Q1", "comment_text": "Waiting time ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5285 - Q2", "comment_text": "N/a", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5294 - Q1", "comment_text": "Very good and considerate well done ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5302 - Q2", "comment_text": "Nothing everyone was very helpful", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5311 - Q1", "comment_text": "Waited 5 hours for ambulance and was told was urgent and only cardiac arrest before us!!Some of telephone triage staff unhelpful.  Gave very detailed answers and told on several occasions had to answer all the questions again instead of just an update.   My mother 91. No ability to get to toilet. No commode or bed pan available and told by district nurse that local district nurses had no pads to give to allow her to urinate.  Totally unacceptable ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5319 - Q2", "comment_text": "Response time", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5328 - Q1", "comment_text": "The call was answered quickly and the ambulance arrived quickly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5336 - Q2", "comment_text": "Attended much quicker.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5345 - Q1", "comment_text": "Polite, professional helpful staff ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5353 - Q2", "comment_text": "Absolutely nothing, everything was amazing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5362 - Q1", "comment_text": "Calming call handlerSpeedy responseFriendly paramedics", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5370 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5379 - Q1", "comment_text": "The paramedics were amazing. Firm but empathetic at the same time", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5387 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5396 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5404 - Q2", "comment_text": "Get to a 999 call quicker ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5413 - Q1", "comment_text": "Very fast on getting to me and understanding.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5421 - Q2", "comment_text": "Times waiting for ambulance ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5430 - Q1", "comment_text": "Because although I had to wait for the ambulance when it arrived the paramedics were amazing and did the test and were able to get me to hospital quickly. The 999operator was very good ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5438 - Q2", "comment_text": "I am most grateful and I am very apologetic for having to call for help.+", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5447 - Q1", "comment_text": "Once called, it was an hours wait with me elderly Mother laying on the floor awake but unresponsive. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5455 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5464 - Q1", "comment_text": "When I phoned for a ambulance on behalf of my resident I was told a emergency ambulance was going to be arrange however he had been left waiting over a full 24 hour period with a suspected hip fracture and presenting in pain I\u2019m not happy with this and feel this should have been prioritised regarding his age he still should have been made a high priority and pain could have been more managed ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5472 - Q2", "comment_text": "Faster response time so people's conditions don't deteriorated.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5481 - Q1", "comment_text": "Rang 999 came 10 mins later lovely paramedics", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5489 - Q2", "comment_text": "A bit of compassion wouldn't go a miss..you don't know the extent of someone's pain or injuries inside so when you are rude about a patient pain is disgusting.i have had to stop myself from making a complaint about this man ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5498 - Q1", "comment_text": "All ways careing", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5506 - Q2", "comment_text": "Although out of your control the waiting time for the ambulance to arrive could have been a worry if the circumstances had been worse. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5515 - Q1", "comment_text": "They were amazing not only looking after my husband but made sure i was ok", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5523 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5532 - Q1", "comment_text": "Because of the service provided", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5540 - Q2", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5549 - Q1", "comment_text": "The call handler was not very good but the ambulance crew was excellent. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5557 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5566 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5574 - Q2", "comment_text": "Nothing. Great caring and considerate people. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5583 - Q1", "comment_text": "Very polite n efficiant", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5591 - Q2", "comment_text": "I was pleased with the care I received ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5600 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5608 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5617 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5625 - Q2", "comment_text": "Faster response ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5642 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5651 - Q1", "comment_text": "I live in sheltered accommodation the manager deer I needed to go to hospital. Dialled 999 and I answered and they were there for me in 1/2 hour.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5659 - Q2", "comment_text": "Other than arriving sooner nothing follow up call was reassuring that I was still on the list.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5668 - Q1", "comment_text": "The response time was first class (15-20 mins). The staff were brilliant, professional and put me at ease.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5676 - Q2", "comment_text": "Ambulance time of arrival very poor.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5685 - Q1", "comment_text": "Ambulance came as soon as possible, but when it arrived at hospital seen to straight away. But I had stroke.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5693 - Q2", "comment_text": "On this occasion nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5702 - Q1", "comment_text": "They arrived very quickly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5710 - Q2", "comment_text": "The ambulance service I know is short and people are waiting hours to be seen I was lucky as the guys where near by passing at the time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5719 - Q1", "comment_text": "Ambulance crew and telephone staff were very helpful and friendly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5727 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5736 - Q1", "comment_text": "Was well looked after by the two paramedics ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5744 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5753 - Q1", "comment_text": "I rang for my farther who was barely conscious and was struggling to move and it took 3 hrs for the ambulance to come. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5761 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5770 - Q1", "comment_text": "Far too many questions to answer when the situation was quite urgent ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5778 - Q2", "comment_text": "No.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5787 - Q1", "comment_text": "Although we had to wait some time understand the need to prioritise calls paramedics knowledgable respectful and caring evac staff great in getting my husband safely into the ambulance ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5795 - Q2", "comment_text": "Nothing   all good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5804 - Q1", "comment_text": "Excellent service", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5812 - Q2", "comment_text": "Everything was as I expected it to be.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5821 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5829 - Q2", "comment_text": "No suggestions ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5838 - Q1", "comment_text": "Quick, efficient, caring service from the call taker through to the ambulance crew attending. I was not the patient.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5846 - Q2", "comment_text": "Nothing. Thank you so much.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5855 - Q1", "comment_text": "The staff very good to me. Keep me calm and relax. Really nice couple no problem with me ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5863 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5872 - Q1", "comment_text": "Prompt service and excellent staff - very caring and understanding of the situation ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5880 - Q2", "comment_text": "Nothing wrong with the service. The government needs to invest heavily in all emergency services ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5889 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5897 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5906 - Q1", "comment_text": "Safe dealt with my mam with respect/ dignity all the time they were af my home ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5914 - Q2", "comment_text": "Service was excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5923 - Q1", "comment_text": "Was on hold 7 minutes before getting answered ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5931 - Q2", "comment_text": "when someone else phone because you cannot and gives them all the information then they insist speaking to you but will not listen to the person on the phone does not help ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5940 - Q1", "comment_text": "They were prompt, reassuring and very professional.  Also kind to us.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5948 - Q2", "comment_text": "Quicker response time", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5957 - Q1", "comment_text": "The system was very efficient ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5965 - Q2", "comment_text": "Nothing really", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5974 - Q1", "comment_text": "Waited 3 hours whilst my dad was having a stroke ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5982 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5991 - Q1", "comment_text": "Very caring friendly people. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5999 - Q2", "comment_text": "Been patient and understanding to our companies policy ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6008 - Q1", "comment_text": "Although advised the ambulance could take up to 90 mins it arrived in less than 10. The staff were brilliant, friendly and reassuring while professional and competent.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6016 - Q2", "comment_text": "Just get there earlier for what we thought was a heart attack. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6025 - Q1", "comment_text": "The guy that came was extremely cheeky, making jokes about my mothers personal appearance while she had a punctured lunch and broken ribs he obviously didn\u2019t believe the pain she was in. He commented on her knees and why was she still in her pj\u2019s at that time int he morning. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6033 - Q2", "comment_text": "As far as I am concerned the service was excellent ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6042 - Q1", "comment_text": "I cannot remember what the response time was but it was very quick. Less than 45 mins. I was impressed. The people I spoke to on the telephone were very good.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6050 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6059 - Q1", "comment_text": "The paramedic and ambulance responded quickly to our emergency and dealt with the incident with compassion and professionalism. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6067 - Q2", "comment_text": "Nothing could have been done better considering the pressure the service is under in the present climate with covid ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6076 - Q1", "comment_text": "I made the call for a service user as I work within the care industry, the paramedics where very professional and caring and showed appreciation for everything I did whilst present and before they where present, they made me feel comfortable around them and I felt my service user was 100% in safe hands. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6084 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6093 - Q1", "comment_text": "Very quick response and very professional treatment ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6101 - Q2", "comment_text": "The wait time was ridiculous for someone in a grave situation, had it been 90 minutes my wife would have died.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6110 - Q1", "comment_text": "Crew were friendly, understanding, professional and informative with myself and family.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6118 - Q2", "comment_text": "None.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6127 - Q1", "comment_text": "Professional, polite and attentive.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6135 - Q2", "comment_text": "Service could not have been better.....only gripe is the distance involved.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6144 - Q1", "comment_text": "Paramedic arrived in her car really friendly and polite 20 mins after fone call but ambulance came so was taken in car", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6152 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6161 - Q1", "comment_text": "Paramedics very friendly and attentive ..made sure I was comfortable for the whole journy to hospital", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6169 - Q2", "comment_text": "Came sooner ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6178 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6186 - Q2", "comment_text": "Getting here sooner . Though I know this could not be helped due to lack of funding from central government ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6195 - Q1", "comment_text": "The ambulance staff were very reassuring and they worked hard to try to make me as comfortable as possible. They were professional,  friendly and knowledgeable and they stayed with me until a doctor took over", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6203 - Q2", "comment_text": "The ambulance was at the house within 20 mins but was told up to 2 hours is worrying for both patient and family", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6212 - Q1", "comment_text": "Swift professional approach ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6220 - Q2", "comment_text": "The paramedics were wonderful very good. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6229 - Q1", "comment_text": "Very caring staff and  very good in the way they looked after me.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6237 - Q2", "comment_text": "All was good", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6246 - Q1", "comment_text": "Long wait", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6254 - Q2", "comment_text": "All been fine", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6263 - Q1", "comment_text": "The contact centre got in touch when we were waiting to check on my son and confirmed we still needed to wait for one", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6271 - Q2", "comment_text": "Under the circumstances and where we live none", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6280 - Q1", "comment_text": "Paramedics were very professional ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6288 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6297 - Q1", "comment_text": "Call handler was very calm and kept me calm. Even though I am a nurse I was very concerned the patient (baby) was going to go into an arrest. Call handler was direct but helped me a lot so thank you ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6305 - Q2", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6314 - Q1", "comment_text": "Print professional service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6322 - Q2", "comment_text": "Been a bit quicker ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6331 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6339 - Q2", "comment_text": "There did everything there all way do ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6348 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6356 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6365 - Q1", "comment_text": "Did not answer", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6373 - Q2", "comment_text": "Everything satisfactory ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6382 - Q1", "comment_text": "Polite and courteous and very helpful ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6390 - Q2", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6399 - Q1", "comment_text": "Phoned ambulance for  neighbour, not for myself. Staff were all excellent, from initial call centre staff to paramedics on duty. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6407 - Q2", "comment_text": "Arrived alot quicker", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6416 - Q1", "comment_text": "Very helpful staff,very polite and they helped me a lot They was very professional ,", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6424 - Q2", "comment_text": "Nothing could have been better ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6433 - Q1", "comment_text": "Quick response time, competent appraisal of my situation.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6441 - Q2", "comment_text": "Nope", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6450 - Q1", "comment_text": "Service over the phone was really good and ambulance service and paramedics were outstanding ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6458 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6467 - Q1", "comment_text": "The ambulance staff who came went above and beyond to help me with my husband, kind caring, and comforting. Two lovely men.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6475 - Q2", "comment_text": "With my personal experience I think everything went the way it should, the call handler helped us over the phone in the correct manner and the paramedic was just brilliant, he reassured us and gave all information needed. Couldn't fault anything.", "question_type": "could_improve"}, {"comment_id": "NHFT 27 - Q1", "comment_text": "Seclusion lacks natural light and no en-suite room where patients can get a shower with dignity.", "question_type": "could_improve"}, {"comment_id": "NHFT 28 - Q1", "comment_text": "Improve the seclusion rooms, there to old fashioned.  You can't was, use the shower.  There's no TV, no music, to stimulate your mind.", "question_type": "could_improve"}, {"comment_id": "NHFT 790 - Q1", "comment_text": "I felt very judged by my nurse. I was told by my appearance, I look ok. Just because I wash and get dressed, doesn't mean I feel ok. Maybe you should tell my depression and anxiety that. As so called professionals I would have thought you would have the knowledge and experience to know you can't judge people by their appearance as it doesn't mean they are ok. I am disappointed by this service and haven't found it to be supportive or helpful. In fact it has just made me feel worse with no one to turn to for support. Waste of my time.", "question_type": "could_improve"}, {"comment_id": "NHFT 1879 - Q1", "comment_text": "Most of the old school workers now retired so the [word unreadable] and way of working are sadly gone.  I am sick of the word 'independent', from later middle age to elderly I am 74 but very with it but not able to be entirely on my own.  What do you expe", "question_type": "could_improve"}, {"comment_id": "NHFT 1950 - Q1", "comment_text": "I feel left out.  I feel like I'm suffering mentally and physically.  Insecure.  Awaiting major hernia operation.  In pain and discomfort.  COVID has prevented this from happening but I am 80 years old and the pain is making my life miserable.  I am comin", "question_type": "could_improve"}, {"comment_id": "NHFT 1411 - Q2", "comment_text": "Being able to talk & workout a plan to come off my Subtex & also getting help in finding the right ADHD meds. ", "question_type": "what_good"}, {"comment_id": "NEAS 111 548 - Q3", "comment_text": "I'm autistic, and I made the call handler aware of this. They repeated themselves to support me in processing the information they gave, and spoke clearly and kindly without even a hint of patronisation. Truly appreciate that, as a lot of care providers s", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 652 - Q1", "comment_text": "I would love to see a service that works efficiently. I struggled to understand what I needed to do to access the help I needed and English is my first language.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 724 - Q2", "comment_text": "I was calling on behalf of somebody else. They have learning disabilities and are unable to verbally communicate. I have worked with this person 8 years so consider myself able to translate and communicate on their behalf however the people i spoke to cou", "question_type": "could_improve"}, {"comment_id": "NEAS 111 882 - Q2", "comment_text": "After I rang 111 I got told I'd get a call back roughly within 3-6 hours I ended up hearing nothing back at all. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1347 - Q2", "comment_text": "I work for this service but needed to use it for the first time for my 8 week old daughter. This is my first child and it was extremely difficult seeing her so poorly and the GP was not open as it was early hours.  I was dealt with very professionally and", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1655 - Q2", "comment_text": "Operators found difficult to talk to me as I am partially deaf. They stick to 'script' and I am unable to follow call which goes on for long time.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1910 - Q1", "comment_text": "It was appropriate and proportionate response to my needs however I needed support from my wife due to my inexperience with both technology and reduced hearing. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1955 - Q3", "comment_text": "Very reassuring and direction very good as I am deaf.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1970 - Q3", "comment_text": "It was a point of contact when no other and with a mobility problem.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2027 - Q1", "comment_text": "Offered patient transport. I couldn\u2019t afford a taxi and could not walk without assistance for more than a few steps.Offer assistance with mobility at the hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2122 - Q3", "comment_text": "Felt confident about the advice but waiting time was a problem. If my aunt had to use the service it would be unhelpful to wait so long. Also she is deaf so no appropriate for her.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2698 - Q2", "comment_text": "Got very badly messed about from day one! 3 times I was sent to the wrong person/dept after appointments had been arranged thru 111. Also, I'm disabled n can hardly walk. So I was in bloody agony by the end of it\ud83e\udd2c", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2718 - Q2", "comment_text": "Very polite and took account of my age and slowness in answering questions.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 64 - Q2", "comment_text": "Caring staff, only fault wheelchair taken off me when I got to Chiropodist, need some help with mobility. Fortunately clinic had a chair.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 81 - Q2", "comment_text": "Staff were very helpful as I have a disability.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 126 - Q1", "comment_text": "The driver could not have done anything more to make me comfortable, safe, relaxed, he was respectful and compassionate and valued me as a disabled person.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 167 - Q2", "comment_text": "The patient transport means a lot to me. As having difficult mobility drivers very good assistance. Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 170 - Q2", "comment_text": "I am severely disabled and can not get to hospitals without the kind of help of the patient transport service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 324 - Q1", "comment_text": "Not better, let people my age understand.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 349 - Q2", "comment_text": "Having trouble with mobility at moment. Transport staff excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 436 - Q2", "comment_text": "I need transport because I only have a mobility scooter and this would take a long time to get to either hospitals. I had a car but the DVLA stopped me from driving due to poor health. I have CPOD and heart failure and find it difficult to breath when I w", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 740 - Q2", "comment_text": "At the age of 89 I appreciate the help given to reduce the stress of the treatment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 755 - Q2", "comment_text": "Because I cannot use public transport due to disability and because I was asked to fill this survey.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1256 - Q2", "comment_text": "As I am very disabled the patient transport service is a godsend. I have no way to get to hospital and I am very grateful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1472 - Q2", "comment_text": "Everyone treats me with kindness, respect, and patience as I'm not good mobility wise.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1934 - Q2", "comment_text": "Am 92 - 5.9.1930 Disabled. Type 2 Diabetic. Housebound. I get help to pay for.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 68 - Q1", "comment_text": "The crew were prompt and very caring and supportive towards my 4 year old autistic son. They were reassuring and helped to keep me calm and my son calm.Very good service from the 2 ambulance crew! ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 250 - Q2", "comment_text": "I'm daughter and I couldn't of asked any more than they 2. Ambulance men were brilliant. Unfortunately mam passed away in hospital 2 weeks later. Due to the fall and old age.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 263 - Q1", "comment_text": "Good at seeing both to me and my disabled wife who needs 24 hour care.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 343 - Q2", "comment_text": "I feel the call handler could have been more sensitive to the situation with my 99 year old friend. He could hear that she didn\u2019t have the answers to some of his questions as she has cognitive impairment and v poor hearing. I was on speakerphone so he cou", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 457 - Q2", "comment_text": "Send ambulance quicker, and listen to what people are saying, my mam is 82, paralysed down one side, she was laid on the floor in agony for 2 1/2 hours, someone rang after 2 hours, and when they heard that my mam was disabled moved her to priority!! We sa", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 663 - Q1", "comment_text": "My autistic son with very night sencory needs was made to feel very comfortable which isn't an easy thing to do when he's scared of nurses and doctors ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 751 - Q2", "comment_text": "The paramedics were very miserable and not very helpful. All of the other times we have had them to the house the rest have been great. Friendly/kind and very respectful. These weren\u2019t very helpful and didn\u2019t have much to say. I myself am a nurse and trea", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 806 - Q1", "comment_text": "Told by operator could be a 2 hour wait. Husband had fallen half in and half out of the front door. I couldn't lift him. He was vomiting, has numerous health issues and is disabled. I cancelled ambulance and called family who came and helped instead. Shou", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 899 - Q2", "comment_text": "Just listening that bit better and checking the age of the person phoning if it\u2019s for a parent, ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 930 - Q2", "comment_text": "I think because of her age she shoild of had a high priority as she was in so much pain she could of broken her pelvis and risked internal bleeding or induced a heart attack", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 1257 - Q1", "comment_text": "The crew were kind and professional and took into account my Dads age, 93, and difficulties in a caring manner. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1468 - Q1", "comment_text": "Took too long to get the info across to the operator who insisted on speaking to the patient when the operator had been told that the patient was having difficulty communicating. When the ambulance crew arrived I think they should have got a second crew a", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1507 - Q1", "comment_text": "Found neighbour collapsed on floor.Phoned for ambulance and was told the service was very busy but someone would be with us as soon as possible. After quite a while while neighbour still on floor as I thought it best not to try lift due to awkward circums", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1551 - Q2", "comment_text": "The ambulance staff to be made more aware of my mobility problems it could take two staff at times to get me in wheelchair, this question should be asked when booking ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2172 - Q1", "comment_text": "Paramedics were very kind, caring and explained what was going on really well even though my mom is deaf and understood.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2347 - Q2", "comment_text": "It was very traumatic being asked lots of questions by the telephone operative as my Mum was very poorly. To make matters worse she is deaf but the operator insisted on speaking to her.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2413 - Q2", "comment_text": "Nothing !We were so thankful for the paramedics !  We did wait for  an hour (which felt like a age when Dad was so ill ) , but , it could have been up to a 3 hour wait .... I know they are hard pushed and under pressure covering  a large area in Northumbe", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2494 - Q2", "comment_text": "My mother is 85 and I think the crew just assumed she was deaf so raised there voice significantly instead of asking if she was hard of hearing. In the end I told them she isn\u2019t deaf.  But overall they were a lovely crew ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2552 - Q1", "comment_text": "The call handler was very thorough however I\u2019ve marked it as good as she kept asking to speak to the patient (which I understand) who was in extreme pain at the point and when asked questions like what colour are your eyes the patient had to ask me as she", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2810 - Q1", "comment_text": "Because they listened and understood and took into consideration the ladies disabilities really well ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3034 - Q1", "comment_text": "The long wait of two hours was unacceptable and they were not respectful or helpful in any way. They turned their backs when speaking to my daughter who is deaf and lipreads.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3034 - Q2", "comment_text": "Have better waiting times, be more respectful of people with disabilities and have a more caring attitude.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3094 - Q1", "comment_text": "Phone was answered very quickly, comprehensive questions asked. Ambulance came in 30 mins. The paramedics could not have been more efficient or friendly. They kept me up to date with what was going on, why they were doing certain tests on my mother and an", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3541 - Q1", "comment_text": "People listened to my explanations. The paramedics spoke in an appropriate way to my son with learning disability.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4017 - Q1", "comment_text": "I am a transgender woman and everybody track me like I am a proper woman that was so lovely and professional", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4162 - Q1", "comment_text": "Ambulance crew were kind caring patient and took time to chat to my 91 year old father who is hard of hearing and has early onset dementia theyexplained things in a way he could understand ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4667 - Q1", "comment_text": "Ambulance crew fabulous. When I rang I was frantic, thought my husband had died. This was made worse by being told we could wait up to 3 hours for an emergency ambulance. Utterly terrifying. We were upgraded when I said my husband had a neck and head pain", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4675 - Q2", "comment_text": "Bearing in mind I live alone, was suffering signs of heart attack/stroke at a high risk age group. Please get here quicker. I thought I could be unconscious or beyond help in 2 hours! (120 minutes)", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4692 - Q1", "comment_text": "Due to the age of our customers and their mobility the accidents they received the response was good ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4713 - Q1", "comment_text": "The crew responded in a very short time frame. My brother has a learning disability and he had chest pain . He previously has had a heart attack and was frightened . They listened and responded to his needs and mine as his key advocate ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4773 - Q1", "comment_text": "The length of time waiting was a concern because of my age but overall good.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4844 - Q1", "comment_text": "It took a little longer than expected to arrive. Tests carried out carefully. Support given to get patient into ambulance. Her poor mobility wasn\u2019t taken into account. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4844 - Q2", "comment_text": "Assessment of patient needs.ie\u2026 mental health and mobility. Bed had to be left outside for patient to get on outside as they brought it to the door but impossible to bring in or out. More thought needed. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5006 - Q2", "comment_text": "More reassuring from the 999 team that help would be there soon. Faster ambulance service. I genuinely belive that in even more serious time critical situation someone would have died. In this case it was a stroke and we are told to act FAST, we did all w", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5136 - Q1", "comment_text": "Yes wife broke her hip getting out of taxi , Taxi driver phoned ambulance said they wasn't one for 4 to 5 hours . She is a 71 Yr of age lady and they said to taxi driver is she breathing he told them she couldn't move for god sake she broke her hip they t", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5138 - Q1", "comment_text": "All staff were wonderful with my Gran who was very hard of hearing. Once I got to the house they were fantastic with me. They had packed her an overnight bag. I am her medical point of contact and I am a wheelchair user. They were incredible with me and m", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5329 - Q1", "comment_text": "The only problem was the length of time it took for  ambulance to arrive. Phone response to 999 call was good, when ambulance eventually arrived they were fabulous. My disabled son fell at home and managed to crawl to his phone for help.He was lying on fl", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5646 - Q2", "comment_text": "My age is 92 and they reassured me in every way.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5690 - Q1", "comment_text": "Lots of questions that had to be quoted word for word to an elderly person with hearing difficulties. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6117 - Q1", "comment_text": "I'm 84 no relatives - live alone, waited a couple of hours for ambulance. Very poor mobility - disabled.", "question_type": "nonspecific"}, {"comment_id": "NHFT 50 - Q1", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NHFT 50 - Q2", "comment_text": "The ward is brilliant, staff were very good and helpful. They were very good at me seeing my family and getting me off the ward. I felt great when I was off the ward.", "question_type": "what_good"}, {"comment_id": "NHFT 58 - Q1", "comment_text": "The therapist was often very late to sessions, I would commonly be waiting 15-30 minutes for him to call me. On other occasions we would have a call scheduled in and I would be waiting but the call would never come. I would then hear nothing until the following week when our next appointment was due and he would behave as if nothing had happened. During the sessions the therapist often talked over me, he would ask me a question and then go off on a tangent and not allow me to get a word in. One of the main issues I had was that he didn't take my opinions into account, particularly concerning my ongoing treatment. I felt I was not ready to be discharged from the service but there was a continual pressure for me to do so. The therapist kept bringing this up in our sessions and eventually texted me to tell me that I was being discharged from the service despite my wishes. In the message he explained the reason for this being that he was under pressure from management due to an extensive waiting list, I feel this is an unacceptable reason to discharge someone still in need of support. \u000b\u000bOver all I feel the lack of care and poor communication has really affected my experience and that the delivery of this type of service should be monitored more closely. I still feel that I am struggling with issues I really need support with. I would like more therapy with a different practitioner, but have now been discharged from the service and and am unsure what my options are.", "question_type": "could_improve"}, {"comment_id": "NHFT 58 - Q2", "comment_text": "I am really struggling to think of a positive I can take from my experience at this service.", "question_type": "what_good"}, {"comment_id": "NHFT 66 - Q1", "comment_text": "More time with my family, now I am better.", "question_type": "could_improve"}, {"comment_id": "NHFT 66 - Q2", "comment_text": "The ward is always clean, and the staff are very hard working. The food is good, but they sometimes give you too much.", "question_type": "what_good"}, {"comment_id": "NHFT 04 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 12 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 12 - Q2", "comment_text": "Always answered my questions and gave me helpful answers.", "question_type": "what_good"}, {"comment_id": "NHFT 16 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 16 - Q2", "comment_text": "Quick and easy.", "question_type": "what_good"}, {"comment_id": "NHFT 77 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 77 - Q2", "comment_text": "Enabled me to get a wheelchair to access the community.\nAll was good.", "question_type": "what_good"}, {"comment_id": "NHFT 26 - Q1", "comment_text": "None", "question_type": "could_improve"}, {"comment_id": "NHFT 26 - Q2", "comment_text": "None", "question_type": "what_good"}, {"comment_id": "NHFT 34 - Q1", "comment_text": "Talk more to patients, less inconsistency. ", "question_type": "could_improve"}, {"comment_id": "NHFT 42 - Q1", "comment_text": "Get a swimming pool.", "question_type": "could_improve"}, {"comment_id": "NHFT 42 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 92 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 92 - Q2", "comment_text": "It has prevented me from being admitted to hospital.  The service is very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 100 - Q1", "comment_text": "No complaints", "question_type": "could_improve"}, {"comment_id": "NHFT 100 - Q2", "comment_text": "Happy with staff. \nFelt safe and comfortable. ", "question_type": "what_good"}, {"comment_id": "NHFT 106 - Q1", "comment_text": "Staff to listen & understand more when patients talking to them. \nFood. ", "question_type": "could_improve"}, {"comment_id": "NHFT 106 - Q2", "comment_text": "Nothing in particular was good. \nActivities enjoyed, very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 386 - Q1", "comment_text": "Start treating us with respect this afternoon [name redacted] decided to get out of bed and start to walk. Had l not gone in his room, l could be at Queens now. C54 were brilliant, but also not happy, as these comments don't help, and physios assessment taking it up with [name redacted] on Monday. \nl am a carer for a gentleman who is on fast track. l have been ringing district nurses as the carers are asking me. l  get told that there are more people than us.", "question_type": "could_improve"}, {"comment_id": "NHFT 386 - Q2", "comment_text": "Nothing. ", "question_type": "what_good"}, {"comment_id": "NHFT 115 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 115 - Q2", "comment_text": "All of it. ", "question_type": "what_good"}, {"comment_id": "NHFT 123 - Q2", "comment_text": "Unsure of service to start, but began to enjoy the visit from all staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 130 - Q1", "comment_text": "Not a lot.", "question_type": "could_improve"}, {"comment_id": "NHFT 130 - Q2", "comment_text": "I have been here 17 years in Gartree.  They have always been patient, a few problems over the years but if you are courteous with them they will help solve the problem quickly. I am 61 no, I have nothing but kindness & care. \nPeople don't realise the amount of nurse who have are looking after too prisoners. I think they do a marvels job over the COVID period they have been BRILLIANT. ", "question_type": "what_good"}, {"comment_id": "NHFT 138 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 138 - Q2", "comment_text": "Support and advice. ", "question_type": "what_good"}, {"comment_id": "NHFT 145 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 153 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 153 - Q2", "comment_text": "I like the grounds, trees and plants and a garden are really good.  Food is good.", "question_type": "what_good"}, {"comment_id": "NHFT 161 - Q1", "comment_text": "No better", "question_type": "could_improve"}, {"comment_id": "NHFT 161 - Q2", "comment_text": "Comfortable as possible. \nAtmosphere - home from home. \nFood was good - with choice. \nGood activities. ", "question_type": "what_good"}, {"comment_id": "NHFT 169 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 169 - Q2", "comment_text": "Food is nice. \nStaff are good.", "question_type": "what_good"}, {"comment_id": "NHFT 177 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 177 - Q2", "comment_text": "The complete service. Very friendly, very helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 185 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 185 - Q2", "comment_text": "I always feel good after I've been here.  They are very kind & always ask how I am.  They also ask if I've any problems since the last time I came. They are very clean & put me at ease. ", "question_type": "what_good"}, {"comment_id": "NHFT 193 - Q1", "comment_text": "Went shop to get me coffee. ", "question_type": "could_improve"}, {"comment_id": "NHFT 193 - Q2", "comment_text": "I think my time spent in here was great, didn't feel unsafe, everything I needed I could get and I have gotten along with everyone.  The food is fab as well. ", "question_type": "what_good"}, {"comment_id": "NHFT 198 - Q1", "comment_text": "Please do not change the person you appoint to a patient coz its hared to get along with a new person. ", "question_type": "could_improve"}, {"comment_id": "NHFT 206 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 206 - Q2", "comment_text": "Responded quickly to my need at the time of need. \nCompletely satisfied by the service I received, this includes the office staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 214 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 222 - Q1", "comment_text": "Absolutely nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 222 - Q2", "comment_text": "Always available, very professional, very friendly and always prompt. ", "question_type": "what_good"}, {"comment_id": "NHFT 230 - Q1", "comment_text": "No happy with everything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 230 - Q2", "comment_text": "Prompt appointment - information delivered clearly video appointment but everything worked well.  Tian was very kind. ", "question_type": "what_good"}, {"comment_id": "NHFT 396 - Q1", "comment_text": "Not coming into hospital in the first place. Better things in place in the community.", "question_type": "could_improve"}, {"comment_id": "NHFT 396 - Q2", "comment_text": "My experience here at millbrook and at Bassetlaw have been positive as a whole. I got the help when I needed it. However, I am not sure if I should have been in here. There is so many much worse than me and needed the care. I believe that maybe counselling would have been more use to myself or reassurance. The staff have been kind and professional, although they always seen to be in a hurry. Thank you all.", "question_type": "what_good"}, {"comment_id": "NHFT 242 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 242 - Q2", "comment_text": "Didn't worry me.", "question_type": "what_good"}, {"comment_id": "NHFT 250 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 250 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 258 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 258 - Q2", "comment_text": "Everything, it was a nice experience.", "question_type": "what_good"}, {"comment_id": "NHFT 264 - Q1", "comment_text": "Nothing I can think of.", "question_type": "could_improve"}, {"comment_id": "NHFT 264 - Q2", "comment_text": "I felt safe and respected.", "question_type": "what_good"}, {"comment_id": "NHFT 400 - Q1", "comment_text": "The service is great as it is.", "question_type": "could_improve"}, {"comment_id": "NHFT 400 - Q2", "comment_text": "Everything. I'm finally getting all the help I need, and if it was not for this service, I would not be coping with life.", "question_type": "what_good"}, {"comment_id": "NHFT 278 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 408 - Q1", "comment_text": "Nothing the deserve a 3.5% pay rise.", "question_type": "could_improve"}, {"comment_id": "NHFT 408 - Q2", "comment_text": "I have enjoyed my stay on Kingsley ward, and made my friends. The meals are excellent at the ward. The staff have been excellent and work hard.", "question_type": "what_good"}, {"comment_id": "NHFT 282 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 282 - Q2", "comment_text": "Made sure I was okay.", "question_type": "what_good"}, {"comment_id": "NHFT 290 - Q1", "comment_text": "Perfect. ", "question_type": "could_improve"}, {"comment_id": "NHFT 290 - Q2", "comment_text": "Time and attention given, thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 298 - Q1", "comment_text": "Don't know. ", "question_type": "could_improve"}, {"comment_id": "NHFT 306 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 306 - Q2", "comment_text": "Very supportive, friendly service.", "question_type": "what_good"}, {"comment_id": "NHFT 418 - Q1", "comment_text": "No.", "question_type": "could_improve"}, {"comment_id": "NHFT 418 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 424 - Q1", "comment_text": "No, I am grateful for the sterling service.", "question_type": "could_improve"}, {"comment_id": "NHFT 315 - Q1", "comment_text": "Not sure....nothing I could think of. ", "question_type": "could_improve"}, {"comment_id": "NHFT 315 - Q2", "comment_text": "I was listened to and am now on the right track to where I need to be. ", "question_type": "what_good"}, {"comment_id": "NHFT 323 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 323 - Q2", "comment_text": "Your services keep me on the right track and help me get over a rough time in my prison sentence. ", "question_type": "what_good"}, {"comment_id": "NHFT 331 - Q1", "comment_text": "Appointment times. ", "question_type": "could_improve"}, {"comment_id": "NHFT 331 - Q2", "comment_text": "I was seen and was given helpful advice. ", "question_type": "what_good"}, {"comment_id": "NHFT 339 - Q1", "comment_text": "Not sure. ", "question_type": "could_improve"}, {"comment_id": "NHFT 339 - Q2", "comment_text": "They helped me with staying clean and away from drugs. ", "question_type": "what_good"}, {"comment_id": "NHFT 347 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 355 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 355 - Q2", "comment_text": "The way I was able to open up and feel safe doing so. ", "question_type": "what_good"}, {"comment_id": "NHFT 434 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 434 - Q2", "comment_text": "The care you all have given my wife has been very good, and you are all so helpful and friendly plus so kind. Not only towards my wife, but to me and my family as well. You all are outstanding, Everyone communicates with me.", "question_type": "what_good"}, {"comment_id": "NHFT 441 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 441 - Q2", "comment_text": "Initially only referred for a fire alarm to be fitted, but following an assessment occupational health have offered a lot of advice, and a referral regarding memory problems.", "question_type": "what_good"}, {"comment_id": "NHFT 445 - Q1", "comment_text": "I really don't think there's much more that could be done. Relapse is worrying me, as I sometimes feel I'm losing control now finished. I think a 3 month follow up just to reaffirm I'm doing the relapse prevention correctly rather than total discharge. It's easy to go backwards again.", "question_type": "could_improve"}, {"comment_id": "NHFT 445 - Q2", "comment_text": "Having someone (Dr Omonori) who listened, and understood my feelings. I felt comfortable divulging my feeling, although some sessions were difficult. It's often easier to keep things inside, but this kind approach allowed me to speak freely.", "question_type": "what_good"}, {"comment_id": "NHFT 363 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 363 - Q2", "comment_text": "At listening to my concerns and helping me understand.", "question_type": "what_good"}, {"comment_id": "NHFT 371 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 371 - Q2", "comment_text": "Everything.", "question_type": "what_good"}, {"comment_id": "NHFT 457 - Q1", "comment_text": "Everything.", "question_type": "could_improve"}, {"comment_id": "NHFT 457 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 461 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 461 - Q2", "comment_text": "The nurses are really understanding and supportive. ", "question_type": "what_good"}, {"comment_id": "NHFT 469 - Q1", "comment_text": "Optician and dentist waiting time should be improved. ", "question_type": "could_improve"}, {"comment_id": "NHFT 469 - Q2", "comment_text": "I suffer from anxiety and depression, my medication was changed and I felt much better.  healthcare listened to everything I said an let me make the decision in changing my meds, it's allowed me time to think to over.  Good work all round. ", "question_type": "what_good"}, {"comment_id": "NHFT 477 - Q1", "comment_text": "Giving me my Tens machine & my preeauns. \nRepour with nurses was excellent, shame the female Dr I saw on 16th doesn't have same attitude toward patients. ", "question_type": "could_improve"}, {"comment_id": "NHFT 477 - Q2", "comment_text": "Repour with nurses was excellent, shame the female Dr I saw on 16th doesn't have same attitude toward patients. ", "question_type": "what_good"}, {"comment_id": "NHFT 485 - Q1", "comment_text": "More leaflets about COVID and restrictions. ", "question_type": "could_improve"}, {"comment_id": "NHFT 485 - Q2", "comment_text": "Fast and reliable. ", "question_type": "what_good"}, {"comment_id": "NHFT 491 - Q1", "comment_text": "Can't think of anything. ", "question_type": "could_improve"}, {"comment_id": "NHFT 491 - Q2", "comment_text": "Staff are always ready to help, they don't discriminate an always give good positive advice and treatment. ", "question_type": "what_good"}, {"comment_id": "NHFT 757 - Q1", "comment_text": "Due to short staffing, I wasn't able to take a top that had a make on, back to kings mill that I brought when I was Amber ward.", "question_type": "could_improve"}, {"comment_id": "NHFT 757 - Q2", "comment_text": "The ward staff were good, they got me knitting again, and I helped another patients learn to knit again.", "question_type": "what_good"}, {"comment_id": "NHFT 502 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 502 - Q2", "comment_text": "Getting negative thought out of my mind. ", "question_type": "what_good"}, {"comment_id": "NHFT 510 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 510 - Q2", "comment_text": "The TED staff that helped us through the pandemic. ", "question_type": "what_good"}, {"comment_id": "NHFT 518 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 518 - Q2", "comment_text": "Daycare TES services. ", "question_type": "what_good"}, {"comment_id": "NHFT 526 - Q1", "comment_text": "Allow us more freedoms, it just seemed so unnecessary to be under so many security measures. ", "question_type": "could_improve"}, {"comment_id": "NHFT 526 - Q2", "comment_text": "Giving me a drug free, stable lifestyle was essential for my getting better. ", "question_type": "what_good"}, {"comment_id": "NHFT 760 - Q1", "comment_text": "Listen better and stop lying about an appointment, and stop swapping different people and just stick with one person.", "question_type": "could_improve"}, {"comment_id": "NHFT 760 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 536 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 544 - Q1", "comment_text": "Food could be better.  More things to do construction, more staff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 544 - Q2", "comment_text": "Spinney leave.  Banter with staff, chatting watching films, documentaries. ", "question_type": "what_good"}, {"comment_id": "NHFT 552 - Q1", "comment_text": "Caring for someone as an individual - less as an illness with an average approach to care. \nQuicker at implementing plans when positive progress can be made. ", "question_type": "could_improve"}, {"comment_id": "NHFT 552 - Q2", "comment_text": "Listening to me as a patient.  Support from OT, Social Services & Nursing. ", "question_type": "what_good"}, {"comment_id": "NHFT 560 - Q1", "comment_text": "More access to technology, other low-secure hospitals have smart phones access all the time but not here, why?", "question_type": "could_improve"}, {"comment_id": "NHFT 560 - Q2", "comment_text": "The diversity and the care team is good.  They are good at listening to us. ", "question_type": "what_good"}, {"comment_id": "NHFT 564 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 564 - Q2", "comment_text": "Helpful.\nListening.\nAdvice.", "question_type": "what_good"}, {"comment_id": "NHFT 570 - Q1", "comment_text": "Help with anxiety management, coping strategies, more help looking after my baby and more staff willing to help.  Activities were limited and timetable in bedroom not followed.  Thought I'd get more support practical & emotional. ", "question_type": "could_improve"}, {"comment_id": "NHFT 570 - Q2", "comment_text": "Some friendly staff, clean, good facilities, nice food, good equipment, nice activities coordinator, some quiet places, nice bath, bedroom was nice.  Good psychiatrist and brilliant health visitor and OT.", "question_type": "what_good"}, {"comment_id": "NHFT 578 - Q1", "comment_text": "As far as I was concerned the service was excellent.  \nIt was rather noisy.", "question_type": "could_improve"}, {"comment_id": "NHFT 578 - Q2", "comment_text": "The meals, especially the breakfast.  Dinners, small breaks eg tea breaks and coffee breaks and the supper times.  The hospital staff were very understanding and caring.  Inside the wards, it was very clean.", "question_type": "what_good"}, {"comment_id": "NHFT 773 - Q1", "comment_text": "Stick to treatment plans. Maintain contact. Be more consistent. Dont change appointments at the last moment. Listen to what patients want and need. Keep relationships professional.", "question_type": "could_improve"}, {"comment_id": "NHFT 773 - Q2", "comment_text": "Easy to get to centre.", "question_type": "what_good"}, {"comment_id": "NHFT 588 - Q1", "comment_text": "I think that under the circumstances the team have been working under the last 18 months (i.e. COVID) you couldn't have done better.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 596 - Q1", "comment_text": "More in house support activities needed. ", "question_type": "could_improve"}, {"comment_id": "NHFT 596 - Q2", "comment_text": "Got a diagnosis, got a scan, involved my family in the discussion. ", "question_type": "what_good"}, {"comment_id": "NHFT 601 - Q1", "comment_text": "Nothing for me.", "question_type": "could_improve"}, {"comment_id": "NHFT 609 - Q1", "comment_text": "Multiple issues with kitchens not been able to provide form my special medical diet.  \nNot been able to come out of room due to lack staff.  \nToo many restrictive practices in use. ", "question_type": "could_improve"}, {"comment_id": "NHFT 609 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 617 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 625 - Q1", "comment_text": "Hospital leadership or when you make a request it is passed along a long chain of people.  You have to prompt/remind people about requests. ", "question_type": "could_improve"}, {"comment_id": "NHFT 625 - Q2", "comment_text": "Good relationship with the staff.  Staff always happy to help.  Good support from the team of doctors.  Domestics pleasant & good food. ", "question_type": "what_good"}, {"comment_id": "NHFT 633 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 638 - Q1", "comment_text": "Take me for more walks (lol), jokes aside everything was good. ", "question_type": "could_improve"}, {"comment_id": "NHFT 638 - Q2", "comment_text": "Environment and staff was very supportive & friendly. \nI did not feel uncomfortable in anyway. ", "question_type": "what_good"}, {"comment_id": "NHFT 646 - Q1", "comment_text": "First nurse didn't keep in contact with my husband. ", "question_type": "could_improve"}, {"comment_id": "NHFT 646 - Q2", "comment_text": "Rebecca was very respectful and caring. ", "question_type": "what_good"}, {"comment_id": "NHFT 654 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 654 - Q2", "comment_text": "Kind, caring & good explanations. ", "question_type": "what_good"}, {"comment_id": "NHFT 662 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 662 - Q2", "comment_text": "This was an assessment which my husband requested but no further appointments needed at this time.  Very satisfied with information given and we can ask for further help if needed in the future. ", "question_type": "what_good"}, {"comment_id": "NHFT 669 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 669 - Q2", "comment_text": "Highly informative and impartial advice. Ongoing support options outlined and information details given.", "question_type": "what_good"}, {"comment_id": "NHFT 670 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 795 - Q1", "comment_text": "My sons birth and 6-8 week got missed, so I had to chase both these. The advice line was extremely busy, and I was waiting for hours to get through, which isn\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2t ideal when you have a new baby to look after.", "question_type": "could_improve"}, {"comment_id": "NHFT 795 - Q2", "comment_text": "When I got to see a health visitor, she was very nice, and went out her way to explain and reassure, that everything was okay with my baby boy. She then booked a follow up appointment, so I didn\u00c3\u00a2\u00e2\u201a\u00ac\u00e2\u201e\u00a2t get missed again. Very knowledgeable!!", "question_type": "what_good"}, {"comment_id": "NHFT 803 - Q1", "comment_text": "It took 7 months of being passed around, till I got a therapist, 12 sessions. I had 4 sessions then woman went of sick 3 months ago. No one else can provide this new service. Still waiting for sessions to continue. Only contact I've had since, is when I've rung to complain. Still waiting. Told to ring crisis line, which if I get to the point of ending my life, it would be too late to ring the crisis line, as I wouldn't want help to stop it, I would of made that decision. It is not a long term solution, and I feel no one cares. No one is helping me, and I am not in a position to help myself.", "question_type": "could_improve"}, {"comment_id": "NHFT 803 - Q2", "comment_text": "The actual appointment, I had.", "question_type": "what_good"}, {"comment_id": "NHFT 680 - Q1", "comment_text": "Sometimes I feel I'm not listened too.  Being stuck in my room and not being able to access activities due to low staffing levels. ", "question_type": "could_improve"}, {"comment_id": "NHFT 680 - Q2", "comment_text": "Staff care about how you are feeling.", "question_type": "what_good"}, {"comment_id": "NHFT 688 - Q1", "comment_text": "Sometimes the ward is too noisy.  Sometimes my routine changes and I find it hared to deal with. ", "question_type": "could_improve"}, {"comment_id": "NHFT 688 - Q2", "comment_text": "Looking forward to moving onto autism ward which will be better for me. ", "question_type": "what_good"}, {"comment_id": "NHFT 696 - Q1", "comment_text": "None at all. ", "question_type": "could_improve"}, {"comment_id": "NHFT 696 - Q2", "comment_text": "Get help & support & respect from the staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 704 - Q1", "comment_text": "Even though staff od listen it could be better as some staff don't listen. ", "question_type": "could_improve"}, {"comment_id": "NHFT 704 - Q2", "comment_text": "Keeps me safe.  Staff & patients are nice to me & I like playing board games & team work. ", "question_type": "what_good"}, {"comment_id": "NHFT 712 - Q1", "comment_text": "Dr's need to listen to me.  Treat me better. \nNeed more staff.", "question_type": "could_improve"}, {"comment_id": "NHFT 712 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 720 - Q1", "comment_text": "Short staff, hard for patients to do stuff. ", "question_type": "could_improve"}, {"comment_id": "NHFT 720 - Q2", "comment_text": "Friendship I get from staff.  Good communication. Good helpers, staff are quality from Southwell. ", "question_type": "what_good"}, {"comment_id": "NHFT 728 - Q1", "comment_text": "No staff to go off the ward with them. ", "question_type": "could_improve"}, {"comment_id": "NHFT 728 - Q2", "comment_text": "Activities. Staff are funny and give me choices. ", "question_type": "what_good"}, {"comment_id": "NHFT 804 - Q1", "comment_text": "Sort out your staff on treatment of patients.", "question_type": "could_improve"}, {"comment_id": "NHFT 804 - Q2", "comment_text": "Nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 742 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 925 - Q1", "comment_text": "Having people actually be there to conduct appointments when they are made. didn't have chance to find out. We turned up on time for our appointment to find there was no one there to complete our appointment/review. 04/10/21 1345 ladybrook children's centre.", "question_type": "could_improve"}, {"comment_id": "NHFT 925 - Q2", "comment_text": "Nothing, ", "question_type": "what_good"}, {"comment_id": "NHFT 811 - Q1", "comment_text": "Nothing at all.", "question_type": "could_improve"}, {"comment_id": "NHFT 811 - Q2", "comment_text": "The respiratory nurse was caring, sensitive to our needs. He was pro-active in getting help where necessary. Couldn't wish for better.", "question_type": "what_good"}, {"comment_id": "NHFT 819 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 819 - Q2", "comment_text": "They were so pleasant & caring I was really looked after.", "question_type": "what_good"}, {"comment_id": "NHFT 827 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 827 - Q2", "comment_text": "Lovely staff. Efficient service.", "question_type": "what_good"}, {"comment_id": "NHFT 835 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 835 - Q2", "comment_text": "Quality of care and clear information. Friendly and efficient.", "question_type": "what_good"}, {"comment_id": "NHFT 933 - Q1", "comment_text": "Nothing could be improved as exceeded expectations.", "question_type": "could_improve"}, {"comment_id": "NHFT 845 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 845 - Q2", "comment_text": "Overall good service, with friendly staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 853 - Q1", "comment_text": "Not much.", "question_type": "could_improve"}, {"comment_id": "NHFT 853 - Q2", "comment_text": "They asked the right questions and allowed me to talk about and understand, now I feel for the first time in a while.  Were also nice and seemed like they cared for what I said. ", "question_type": "what_good"}, {"comment_id": "NHFT 934 - Q1", "comment_text": "I was happy with all areas of my care.", "question_type": "could_improve"}, {"comment_id": "NHFT 937 - Q1", "comment_text": "My name is [Name redacted]. I am on Redwood 1 in Highbury Hospital. I have only just realized that when that under section 2 I am a voluntary patient. Now the application has been made for me to be on section 3, I am aware. When individuals in the ward 'dominate' each other in arguments it feels as if I am helpless to socialize and aid the situation; for myself. Staff do not care nor get involved, even when requested kindly. My knowledge of sections 2 and 3 is more importantly not very good, therefore should I wish to get leave to go home, or return home, it is rarely granted. I have left hospital grounds once before, yet even to get a breath of fresh air seems hard to come by. The staff and patients here are keeping me as if I am a caged animal. However just before the application has been made for section 3, I realise only then that I was on section 2, more specifically as a voluntary patient. During my stay here I did not realize I was a voluntary patient on section 2. Now the application has been made for me to be here under section 3 as a formal patient. I feel the actions of the patients and staff here are discussing and doing things that are beyond my comprehension. They have been doing this since I have entered the hospital, far too frequently for it to be considered a friendly or helpful response. I have been trapped here as a voluntary patient! It seems like when I play chess on my phone or the internet, there is little I can do, or by comparison when socializing or when I express myself. In conclusion, I was unable to leave the hospital under the Mental Health Act. The staff could manage the patients better. Individuals such as '[Nickname redacted]' seem to be dominating other males on the ward, asking them many questions about religion, politics and this is not appropriate. His actions are not being appropriately managed, and I feel and realize he is one of the many individuals stopping me from socializing with other human beings. This lack of human contact is not being managed properly. The nurse \"[Name redacted]\" seems to accompany me to every important appointment I have. She is elderly and African, and looks related to the man [Name redacted]! This is a silly comparison of course. The staff here when requested are not showing me there last names on their lanyards, when I want to make a formal or informal complaint, verbally, it goes unheard. They are professionals here. Individuals are taking videos on social media, and they aren't handling this correctly either. I have had visitors whilst I am here, yet it seems many patients here are coming and going as they please. I rarely get to leave here under section 2. I have trusted them with a lot of sensitive information which I think is quite important to consider in the way I am being 'handled' here. Expressing myself verbally seems extraordinarily difficult, as what I say, in comparison to what I type and write, can be easily misinterpreted. I would like to return home to my immediate family, and those I love and value. They have cared for me, yet I feel that my past life is not a fair representation, consciously, of the fact I took my medication improperly, or the way I am now. I am requesting a second chance to go home, be with family under the appropriate care - supervised community treatment. This voice went unheard until now, I feel the consideration for my argument was not there. My track record clearly demonstrates I have obliged the correct treatment in the past is not a valid comparison as to my actions in the present. I pray this information will be discarded, and my second chance flourish. I would like for people to hear my voice as my true self, instead of misrepresented information. I accept the treatment given, and the consequence of others' actions I am powerless over. I feel like a caged animal. This, in truth, is incorrect, yet whenever the opportunity arises for me to become break free, I am distracted or unable.", "question_type": "could_improve"}, {"comment_id": "NHFT 937 - Q2", "comment_text": "The staff here cook the food nicely, they stop patients from arguing and handle them when they are getting upset.", "question_type": "what_good"}, {"comment_id": "NHFT 943 - Q1", "comment_text": "Nothing all was good.", "question_type": "could_improve"}, {"comment_id": "NHFT 943 - Q2", "comment_text": "Loves the new easy chair easy to transfer now from chair to bed, and chair to wheelchair by himself. Loves the wheelchair to go out and about.", "question_type": "what_good"}, {"comment_id": "NHFT 873 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 873 - Q2", "comment_text": "Very supportive.  Asks questions without feeling silly.  Very cheerful and befriending whilst doing his job.", "question_type": "what_good"}, {"comment_id": "NHFT 881 - Q1", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 889 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 889 - Q2", "comment_text": "Welcoming, polite, efficient.  Went away with comfortable feet as always. ", "question_type": "what_good"}, {"comment_id": "NHFT 897 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 897 - Q2", "comment_text": "Very friendly, helpful service.", "question_type": "what_good"}, {"comment_id": "NHFT 913 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 913 - Q2", "comment_text": "Due to COVID everything was done over the telephone, everything was good.  It would have been nice to have meet face to face, but we still feel we had the best service possible, thank you. ", "question_type": "what_good"}, {"comment_id": "NHFT 921 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 921 - Q2", "comment_text": "Kind and good at listening. Very informative.", "question_type": "what_good"}, {"comment_id": "NHFT 950 - Q1", "comment_text": "More staff, as they are always sort staffed.", "question_type": "could_improve"}, {"comment_id": "NHFT 950 - Q2", "comment_text": "The staff were very nice and helpful, and have lots to do to keep the ward running for the patients. They work hard.", "question_type": "what_good"}, {"comment_id": "NHFT 1006 - Q1", "comment_text": "Improve communication between staff and patients. Improve staff sickness levels as it has an impact on patients. Stick to appointment times. I don't feel my nurse has helped me at all. I'm glad to be back under the care of my GP who listens more than my nurse ever did. Wouldn't want to be back under this team again.", "question_type": "could_improve"}, {"comment_id": "NHFT 1006 - Q2", "comment_text": "The reception staff are always helpful and friendly. Phone is always answered quickly. Messages are always passed on from reception staff.", "question_type": "what_good"}, {"comment_id": "NHFT 960 - Q1", "comment_text": "Better access to internet services/social media. ", "question_type": "could_improve"}, {"comment_id": "NHFT 960 - Q2", "comment_text": "Patients are treated well. ", "question_type": "what_good"}, {"comment_id": "NHFT 968 - Q1", "comment_text": "Nothing ", "question_type": "could_improve"}, {"comment_id": "NHFT 968 - Q2", "comment_text": "The tutors were very warm and made it easy to talk and feel welcome.  Made you think and adapt questions to experiences.  Looking forward to the next course. ", "question_type": "what_good"}, {"comment_id": "NHFT 976 - Q1", "comment_text": "Nothing I've been totally satisfied. ", "question_type": "could_improve"}, {"comment_id": "NHFT 976 - Q2", "comment_text": "Everything! You've really got to know me and have changed my life for the better. ", "question_type": "what_good"}, {"comment_id": "NHFT 1011 - Q1", "comment_text": "My partner has seen or spoken to various professionals during their time under Adult Mental Health services. We have found the service to cause a lot of upset and distress to both of us, as the care hasn't been good at all. I think we know more about the staff's personal lives than they do about ours. We are not interested in struggles they have had, what made them go into the job, house renovations etc. Perhaps put your patients first. That would be a good start. We will be putting in an official complaint as we don't seem to be getting anywhere.", "question_type": "could_improve"}, {"comment_id": "NHFT 1011 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1019 - Q1", "comment_text": "I have always felt that I am a nuscence to the team. So when I ring up and ask for a call from duty, there is nothing worse than sitting waiting for a call that never comes. So now I don't bother contacting them however bad or distressed I feel. I also was led to believe they would liaise with GP about my meds, but this never happened. So I spoke to my GP myself and sorted it with him myself. I am now on a waiting list but it took me lots of calls to find out what I'm waiting for, and now I find it could take a year to materialise. The admin people in the team are the kindest and most helpful in the team, and they say I can call duty in the meantime, but if I do then I either get no call back (which just increases my distress) or the duty person says to ring the Samaritans or my GP. I don't think I will get any help from this team, so I am finding other ways to get help or help myself. I had such high hopes when I was referred. I liked the idea of everything I heard - it just never came to anything. The person I spoke to for my assessment gave me hope that they could help me, but it never materialised.", "question_type": "could_improve"}, {"comment_id": "NHFT 1019 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1024 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1024 - Q2", "comment_text": "Not a structured approach. It felt comfortable to be able to switch between topics and points, but the therapist always managed to revert back to the point in a natural and relevant manner. The sessions were relaxed and informal, but still have a clear objective.", "question_type": "what_good"}, {"comment_id": "NHFT 1031 - Q1", "comment_text": "My previous nurse was chaotic and unorganised. She found it hard to manage her time effectively. No structure to appointments and I was sometimes left not quite sure what treatment plans were, appointments were all over the place, cancelled, changed at short notice and generally a waste of my time. I had called to speak to a duty worker on numerous occasions and didn't always get a call back. Felt very unsupported by this service. I'm hoping things improve with my new nurse as he seems ok so far.", "question_type": "could_improve"}, {"comment_id": "NHFT 1031 - Q2", "comment_text": "My CPN leaving and getting a new one. Exploring new medication options that have helped me a lot. Really nice staff on reception who were always kind and friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 990 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 990 - Q2", "comment_text": "very thorough information given to help us and friendly and understanding ", "question_type": "what_good"}, {"comment_id": "NHFT 997 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 997 - Q2", "comment_text": "The Health Visitor was really understanding", "question_type": "what_good"}, {"comment_id": "NHFT 1039 - Q1", "comment_text": "Mental health services obviously need improvement. My experience at Bassetlaw has led me to believe that there aren't actually any mental health treatments at all. I am hopeless for the future and I beg the question, \"what are people sent to A&E for?\". I went into A&E because I was in a crisis, and I don't believe any of the staff were understanding or had any actual experience or skills that makes A&E a safe space for someone in crisis. I felt like I was treated like a criminal instead of a patient. I understand that A&E isn't full of mental health professionals, but if mental health helplines are sending people to A&E departments when in crisis, those people at A&E should be able to deal with it appropriately. Currently, I have no faith in the NHS for mental health support at all.", "question_type": "could_improve"}, {"comment_id": "NHFT 1039 - Q2", "comment_text": "N/a", "question_type": "what_good"}, {"comment_id": "NHFT 1205 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1205 - Q2", "comment_text": "The ward staff are very good at listening, and making time for you as a carer, and makes you feel at ease with you are worried about your family. They were very friendly and helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 1045 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1045 - Q2", "comment_text": "Lovely staff.", "question_type": "what_good"}, {"comment_id": "NHFT 1053 - Q1", "comment_text": "Nothing for my case.", "question_type": "could_improve"}, {"comment_id": "NHFT 1053 - Q2", "comment_text": "Excellent empathy and proactive staff, with fantastic enthusiasms and knowledge.", "question_type": "what_good"}, {"comment_id": "NHFT 1055 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1055 - Q2", "comment_text": "very useful advice and very good conversation. Supportive and helpful.", "question_type": "what_good"}, {"comment_id": "NHFT 1058 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1058 - Q2", "comment_text": "Reassuring about concerns", "question_type": "what_good"}, {"comment_id": "NHFT 1066 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1070 - Q1", "comment_text": "Nothing!", "question_type": "could_improve"}, {"comment_id": "NHFT 1070 - Q2", "comment_text": "Everything! I cant fault the support.", "question_type": "what_good"}, {"comment_id": "NHFT 1077 - Q1", "comment_text": "Not necessary as it seems to be good as it is a the moment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1077 - Q2", "comment_text": "That I was able to be with husband. ", "question_type": "what_good"}, {"comment_id": "NHFT 1085 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1085 - Q2", "comment_text": "The staff were understanding, caring and kind.  May I have to go into Millbrook again I would not be afraid. ", "question_type": "what_good"}, {"comment_id": "NHFT 1093 - Q1", "comment_text": "At this present moment nothing \"apart from a bit of Banksy in the operating theatre\",\"From the moment I started my treatment I have been treated with the greatest respect, entertained with humour and comfort and confidence. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1093 - Q2", "comment_text": "Community health services", "question_type": "what_good"}, {"comment_id": "NHFT 1101 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1101 - Q2", "comment_text": "I think she helped me with anxiety and depression especially about wat happened between my family and me. She was a good listener and understood what I've been through. Working with anxiety helped.  My care plan. Easy reading.  Better after talking about what happens with family. ", "question_type": "what_good"}, {"comment_id": "NHFT 1109 - Q1", "comment_text": "Nothing really except a facility for a hot drink due to length of meeting. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1109 - Q2", "comment_text": "The detailed information came thick and fast.  Was allowed to explain our points of view on personal problems.  Very open Q/A and information package for home reading was essential. ", "question_type": "what_good"}, {"comment_id": "NHFT 1117 - Q1", "comment_text": "Have more regular staff available. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1117 - Q2", "comment_text": "OT and their services. ", "question_type": "what_good"}, {"comment_id": "NHFT 1228 - Q1", "comment_text": "I felt uneasy around certain female healthcares. I felt like I was ignored by them.", "question_type": "could_improve"}, {"comment_id": "NHFT 1228 - Q2", "comment_text": "I was scared before I came, as I heard this wasn't a very nice ward to be a patient. It wasn't what I expected, and really enjoyed being on there, The staff are amazing.", "question_type": "what_good"}, {"comment_id": "NHFT 1129 - Q1", "comment_text": "Employment needed like in prison I can have a job as a cleaner for example. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1129 - Q2", "comment_text": "food", "question_type": "what_good"}, {"comment_id": "NHFT 1137 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1137 - Q2", "comment_text": "I survive though all. ", "question_type": "what_good"}, {"comment_id": "NHFT 1695 - Q1", "comment_text": "Everything and anything.", "question_type": "could_improve"}, {"comment_id": "NHFT 1695 - Q2", "comment_text": "Absolutely nothing.", "question_type": "what_good"}, {"comment_id": "NHFT 1139 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1139 - Q2", "comment_text": "Recovery course is such a wonderful resource  I am a carer of my husband who has depression & the recovery college has really helped me in this role & finding out more about skills in improving our mental health. ", "question_type": "what_good"}, {"comment_id": "NHFT 1147 - Q1", "comment_text": "Ward staff could be better at communicating and giving correct information to friends and relatives. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1155 - Q1", "comment_text": "All was OK, considering the recent COVID outbreak.", "question_type": "could_improve"}, {"comment_id": "NHFT 1155 - Q2", "comment_text": "Serious problem given a good explanation from 2 happy individuals. \nHaving a joke and a laugh from time to time. ", "question_type": "what_good"}, {"comment_id": "NHFT 1163 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1163 - Q2", "comment_text": "All the nurses and doctors have given the best service and cannot find any fault.  Always kind, keeping us informed, explaining any questions we have. ", "question_type": "what_good"}, {"comment_id": "NHFT 1171 - Q1", "comment_text": "It took a long time form test to result appointment. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1171 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1178 - Q1", "comment_text": "Having the visiting room off the ward.  As my mum had dementia she does ot understand the COVID rules & without actually seeing me she refuses to leave the ward to the visiting room. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1178 - Q2", "comment_text": "Kept me informed about my mums care & any incidences. ", "question_type": "what_good"}, {"comment_id": "NHFT 1183 - Q1", "comment_text": "I think you session could be longer in regard to certain patients, some people myself included, could've done with maybe two hours instead of an hour ore even and hour and half. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1183 - Q2", "comment_text": "Had a really good repour with my therapist.  Listened to everything I had to say and was very helpful in finding ways to help me sort through my problems. ", "question_type": "what_good"}, {"comment_id": "NHFT 1191 - Q1", "comment_text": "increase number of beds/centres over the UK.  this will make it accessible for wider population. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1191 - Q2", "comment_text": "Providing special care for my wife and child together round the clock. ", "question_type": "what_good"}, {"comment_id": "NHFT 1199 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1199 - Q2", "comment_text": "Lots of info, easy to contact for help, supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 1829 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1829 - Q2", "comment_text": "I have had excellent care. They have helped me so very much", "question_type": "what_good"}, {"comment_id": "NHFT 1837 - Q1", "comment_text": "Improvement needed for people just starting with MH problems not enough services.", "question_type": "could_improve"}, {"comment_id": "NHFT 1837 - Q2", "comment_text": "My MH is longstanding 35 years.", "question_type": "what_good"}, {"comment_id": "NHFT 1845 - Q1", "comment_text": "Everything. Appointments not often enough, different doctors, constant cancellations and literally no help.  I may as well not be under their care.\nPlease help more. I want my life back, I want to get a job and be happy. I just need some help to get there.", "question_type": "could_improve"}, {"comment_id": "NHFT 1845 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1853 - Q1", "comment_text": "More support in the beginning for a longer time and still waiting to see a therapist two years down the line.  Not good enough.  Psychiatrist took the word of the GP and prescribed medication before actually seeing the patient, which was a totally different scenario to 22 years ago and medication still not working after 2 years.", "question_type": "could_improve"}, {"comment_id": "NHFT 1853 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1861 - Q1", "comment_text": "Explain, discuss, describe options.  Plan treatment plan ahead a sessions purpose/aims.  Actually help us cope/find coping strategies.  Read letters from other professionals about me when sent to them, stop making money/saving the priority as it marked by reduces care received.  Length of waiting times, I once had a \"review\" call or two where \"reviewer\" did not listen, where I'd specifically asked for no review, ignored that I was seriously ill though this information passed to them at start and ploughed on despite all I said.  Some APT services are worse than useless, lets wellbeing in particular.", "question_type": "could_improve"}, {"comment_id": "NHFT 1861 - Q2", "comment_text": "Trent PTs are excellent - listen, helpful, plan strategies etc. ", "question_type": "what_good"}, {"comment_id": "NHFT 1869 - Q1", "comment_text": "Time scale - due to staff shortages and an overwhelming case load not much you can do about it.", "question_type": "could_improve"}, {"comment_id": "NHFT 1869 - Q2", "comment_text": "I feel I have some support.", "question_type": "what_good"}, {"comment_id": "NHFT 1877 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1877 - Q2", "comment_text": "I have all ways asked if I all right.", "question_type": "what_good"}, {"comment_id": "NHFT 1885 - Q1", "comment_text": "If someone has a problem take them into a private room, especially if it's a regular ward.\nDoctors should realise that it curtains around a person not walls and everybody can hear what is being said, especially doctors shouting.", "question_type": "could_improve"}, {"comment_id": "NHFT 1885 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1893 - Q1", "comment_text": "Doctor left without telling me and referred me to another one who I cannot understand.", "question_type": "could_improve"}, {"comment_id": "NHFT 1893 - Q2", "comment_text": " ", "question_type": "what_good"}, {"comment_id": "NHFT 1901 - Q1", "comment_text": "Better support for patients when staff are off sick.  I have not seen my CPN for about 6/7 weeks.  Since just before Christmas I have only seen my CPN about 4/5 times and I feel left to cope on my own.  I can access a duty nurse but I have a complex history.", "question_type": "could_improve"}, {"comment_id": "NHFT 1901 - Q2", "comment_text": "When I was getting weekly visits from my CPN I felt very supported.", "question_type": "what_good"}, {"comment_id": "NHFT 1909 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1909 - Q2", "comment_text": "Get good support from family and GP easy to get GP appointment when required.", "question_type": "what_good"}, {"comment_id": "NHFT 1917 - Q1", "comment_text": "Making waiting times shorter, I now have been waiting for stage 4 mental health for complex PTSD.", "question_type": "could_improve"}, {"comment_id": "NHFT 1925 - Q1", "comment_text": "Waiting times for therapy.  Clinical psychologist no better than a counsellor.  Only listened, no improvement made to my condition.  Treatment should be every week, not every two/three weeks.\nClinical psychologist moved jobs. I would have liked to have continued treatment with another GP but this was never an option for me.  Only referred to inspire for CBT.  I do not think this is adequate for me on waiting list three months now.  No care during this time.  Condition now worse.", "question_type": "could_improve"}, {"comment_id": "NHFT 1925 - Q2", "comment_text": "All care staff have been friendly and respectful. ", "question_type": "what_good"}, {"comment_id": "NHFT 1933 - Q1", "comment_text": "No.", "question_type": "could_improve"}, {"comment_id": "NHFT 1933 - Q2", "comment_text": "Cared for my father.", "question_type": "what_good"}, {"comment_id": "NHFT 1941 - Q1", "comment_text": "I do get excellent mental health care from NHS.  However this is insufficient for my needs and is supplemented by day care from the council.  The NHS cut their contribution to the day care resulting in drastic cut of the day centre services.", "question_type": "could_improve"}, {"comment_id": "NHFT 1941 - Q2", "comment_text": "Consistency, reliability, my CPN is excellent.", "question_type": "what_good"}, {"comment_id": "NHFT 1949 - Q1", "comment_text": "More spacious areas for waiting as overcrowding often occurs leaving people standing about.", "question_type": "could_improve"}, {"comment_id": "NHFT 1949 - Q2", "comment_text": "Much empathy has arisen since COVID.  Care workers are much more friendly. Patience very much is a virtue that many people; patients and staff need to pursue daily.  Virtues are cherished.", "question_type": "what_good"}, {"comment_id": "NHFT 1957 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1957 - Q2", "comment_text": "Regular contact especially by several members of the mental health team and others they referred me to when I have been to ill to walk to Marlow House myself, when I was sectioned on 2 occasions in the past.", "question_type": "what_good"}, {"comment_id": "NHFT 1965 - Q1", "comment_text": "Perhaps - see the psychiatrist more frequently.\nCOVID has made it impossible to see my psychiatrist face-to-face rather than contact by telephone.  I hope that as restrictions have been relaxed, I will soon be able to see him face-to-face.", "question_type": "could_improve"}, {"comment_id": "NHFT 1965 - Q2", "comment_text": "My psychiatrist is very helpful. ", "question_type": "what_good"}, {"comment_id": "NHFT 1973 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1973 - Q2", "comment_text": "My care is 10 out of 10.", "question_type": "what_good"}, {"comment_id": "NHFT 1989 - Q1", "comment_text": "Keep B2 open in Worksop.", "question_type": "could_improve"}, {"comment_id": "NHFT 1989 - Q2", "comment_text": "I have been fortunate to have received excellent care. Thank you. If local place of refuge i.e. Acute Ward is an aid to recovery.", "question_type": "what_good"}, {"comment_id": "NHFT 1997 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1997 - Q2", "comment_text": "All.", "question_type": "what_good"}, {"comment_id": "NHFT 1715 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1721 - Q1", "comment_text": "Easier to navigate through this site, easier to make direct contact with HV. Need much shorter waiting time. Need a more robust system of sharing info.", "question_type": "could_improve"}, {"comment_id": "NHFT 1721 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1235 - Q1", "comment_text": "Food", "question_type": "could_improve"}, {"comment_id": "NHFT 1235 - Q2", "comment_text": "Shoppers", "question_type": "what_good"}, {"comment_id": "NHFT 1243 - Q1", "comment_text": "More consistency in managerial decisions that could give more clarity to patients, also more positivity. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1243 - Q2", "comment_text": "I personally found the C.R.B, gym and fresh air walks a significant benefit in my own personal treatment pathway.  Education and recovery were a benefit as well.  I must say most of my improvement has been working with our activity co-ordinator who is very enthusiastic and a joy to work with. ", "question_type": "what_good"}, {"comment_id": "NHFT 1251 - Q1", "comment_text": "Employ more staff (mental health & nurses) so you (we) can spend more time and not feel as if we are being rushed through like a production line. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1251 - Q2", "comment_text": "Accessibility, polite, helpful & professionalism. ", "question_type": "what_good"}, {"comment_id": "NHFT 1259 - Q1", "comment_text": "There could be a quicker way to see a doctor and start treatment sooner.  All that time to see or hear from a doctor and then start treatment it's not good.  A lot can happen in that time. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1259 - Q2", "comment_text": "I got what I needed to make a difference with my attention span and help me focus on a task at hand,  so I can concentrate when I'm doing a course. ", "question_type": "what_good"}, {"comment_id": "NHFT 1264 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1271 - Q1", "comment_text": "I can't think of anything wht you could do any better, excellent job. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1271 - Q2", "comment_text": "Was so caring and understanding, helped me so excellent service. ", "question_type": "what_good"}, {"comment_id": "NHFT 1278 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1278 - Q2", "comment_text": "Having an open discussion\nfriendly\nhelpful\ninformative", "question_type": "what_good"}, {"comment_id": "NHFT 1736 - Q1", "comment_text": "Be on time.", "question_type": "could_improve"}, {"comment_id": "NHFT 1736 - Q2", "comment_text": "The care they provided.", "question_type": "what_good"}, {"comment_id": "NHFT 1290 - Q2", "comment_text": "I would give special mention to one staff member, he is known as (train) I believe.  The only one who gave me hope and inspiration.  ", "question_type": "what_good"}, {"comment_id": "NHFT 1298 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1298 - Q2", "comment_text": "Regular appointment and very kind. ", "question_type": "what_good"}, {"comment_id": "NHFT 1306 - Q1", "comment_text": "Couldn't. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1306 - Q2", "comment_text": "Quick reaction on my fan. \nVery kind. \nGood experience. ", "question_type": "what_good"}, {"comment_id": "NHFT 1314 - Q1", "comment_text": "Let prisoners know about healthcare appointments at least the day before so they are never missed.  (I have missed appointments several times due to being at work)", "question_type": "could_improve"}, {"comment_id": "NHFT 1314 - Q2", "comment_text": "Healthcare newsletters.  COVID newsletters.  Friendly staff! Hot nurses. ", "question_type": "what_good"}, {"comment_id": "NHFT 1322 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1322 - Q2", "comment_text": "The help I received has helped me progress through a life sentence and for that I'll always be grateful.  And the listening and involvement from the start team here has been very good as the help me with appointments, interview etc.", "question_type": "what_good"}, {"comment_id": "NHFT 1743 - Q1", "comment_text": "Nothing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1743 - Q2", "comment_text": "Being given a time frame as to when I can expect to have my surgery.", "question_type": "what_good"}, {"comment_id": "NHFT 1328 - Q1", "comment_text": "Food could be better, boring same thing everyday. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1328 - Q2", "comment_text": "Staff - all staff at Bracken House. ", "question_type": "what_good"}, {"comment_id": "NHFT 1750 - Q1", "comment_text": "I still haven't had an appointment for my x-ray.", "question_type": "could_improve"}, {"comment_id": "NHFT 1750 - Q2", "comment_text": "The lady I saw at clinic was very clear what the operation involved and very friendly.", "question_type": "what_good"}, {"comment_id": "NHFT 1337 - Q1", "comment_text": "I'm not sure", "question_type": "could_improve"}, {"comment_id": "NHFT 1337 - Q2", "comment_text": "Lots of things, I learnt lots of ways to cope with anxiety etc", "question_type": "what_good"}, {"comment_id": "NHFT 1344 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1344 - Q2", "comment_text": "Food. ", "question_type": "what_good"}, {"comment_id": "NHFT 1352 - Q1", "comment_text": "Was put on the wrong course to start with.  Accepting issues. Not to be overly aggressive. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1352 - Q2", "comment_text": "Understanding my health problem, tolerated to start. ", "question_type": "what_good"}, {"comment_id": "NHFT 1360 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1360 - Q2", "comment_text": "well listened too and making sure I understand everything very polite lady.", "question_type": "what_good"}, {"comment_id": "NHFT 1367 - Q1", "comment_text": "Stop closing day room.  More staff. Stop taking staff of our ward. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1367 - Q2", "comment_text": "Nothing at the minute. ", "question_type": "what_good"}, {"comment_id": "NHFT 1375 - Q2", "comment_text": "The treatment that I received was a huge difference of decision making and to stop taking illegal drugs in the future. ", "question_type": "what_good"}, {"comment_id": "NHFT 1383 - Q1", "comment_text": "More activities by ward staff.  Get planner on ward.  Staffing to get better. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1757 - Q1", "comment_text": "Providing eating disorder services that don't depend on BMI limits, and/or assume anyone who's overweight, has binge eating disorder.", "question_type": "could_improve"}, {"comment_id": "NHFT 1757 - Q2", "comment_text": "Nothing. I can't even get help.", "question_type": "what_good"}, {"comment_id": "NHFT 1392 - Q1", "comment_text": "Pay the staff more!", "question_type": "could_improve"}, {"comment_id": "NHFT 1392 - Q2", "comment_text": "the nurses and all the staff worked very hard, always have a smile and nothing too much", "question_type": "what_good"}, {"comment_id": "NHFT 1764 - Q1", "comment_text": "I felt like a number, not a person. Felt like staff talked to me using a false tone, pretending to care when they obviously didn't. No positive impact on the way I feel.", "question_type": "could_improve"}, {"comment_id": "NHFT 1764 - Q2", "comment_text": "Duty workers tend to be really good, and supportive when needed.", "question_type": "what_good"}, {"comment_id": "NHFT 1772 - Q1", "comment_text": "Communicate between departments and patients.", "question_type": "could_improve"}, {"comment_id": "NHFT 1772 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1402 - Q1", "comment_text": "Sort out TEC side of things.  Not able to speak to nurses as too busy. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1402 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1410 - Q1", "comment_text": "Get doctors appointment and dentist appointments more regular, so we don't have to wait months for an appointment.\nThe general NHS services are terrible!!!", "question_type": "could_improve"}, {"comment_id": "NHFT 1410 - Q2", "comment_text": "All of my answers on page one relate to substance misuse.   ", "question_type": "what_good"}, {"comment_id": "NHFT 1418 - Q1", "comment_text": "Staff shortages. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1418 - Q2", "comment_text": "Caring staff who talk to you. ", "question_type": "what_good"}, {"comment_id": "NHFT 1426 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1426 - Q2", "comment_text": "Moving on with treatment. ", "question_type": "what_good"}, {"comment_id": "NHFT 1434 - Q1", "comment_text": "Nothing. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1434 - Q2", "comment_text": "Look after us, care for us. ", "question_type": "what_good"}, {"comment_id": "NHFT 1442 - Q1", "comment_text": "Short of staff on the ward.  When short staffing - difficult to talk to staff, getting on phone, washing - daily tasks hard. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1442 - Q2", "comment_text": "You can approach them and talk to staff when you need a chat. ", "question_type": "what_good"}, {"comment_id": "NHFT 1449 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1449 - Q2", "comment_text": "Good activities. Confident to join in to the community. Supportive.   Staff are very good and very kind. ", "question_type": "what_good"}, {"comment_id": "NHFT 1457 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1457 - Q2", "comment_text": "Being safe in COVID. ", "question_type": "what_good"}, {"comment_id": "NHFT 1465 - Q1", "comment_text": "Listen to you more. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1465 - Q2", "comment_text": "Going out on leave with fellow patients and family. ", "question_type": "what_good"}, {"comment_id": "NHFT 1473 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1473 - Q2", "comment_text": "Bingo/coffee bar/drawing. ", "question_type": "what_good"}, {"comment_id": "NHFT 1481 - Q1", "comment_text": "Overnight the glare of the corridor lights is really annoying - especially when you have been admitted with insomnia.  Also managing the noise levels from other babies overnight (asking them to take out of the rooms/close bedroom doors would be helpful)", "question_type": "could_improve"}, {"comment_id": "NHFT 1481 - Q2", "comment_text": "Staff showed both interest & patience in trying to understand my needs and acted on my feedback. ", "question_type": "what_good"}, {"comment_id": "NHFT 1489 - Q1", "comment_text": "In most areas not a lot I can think of. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1489 - Q2", "comment_text": "Helping when physical needs required for lifting and care overlooking when movements and physical checks required. ", "question_type": "what_good"}, {"comment_id": "NHFT 1497 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1497 - Q2", "comment_text": "Everything", "question_type": "what_good"}, {"comment_id": "NHFT 1505 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1505 - Q2", "comment_text": "So supportive.", "question_type": "what_good"}, {"comment_id": "NHFT 1512 - Q1", "comment_text": "Nothing, great service. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1512 - Q2", "comment_text": "Great team, very supportive, put me at ease.  Explained everything - given options on treatment plan. ", "question_type": "what_good"}, {"comment_id": "NHFT 1520 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1520 - Q2", "comment_text": "Excellent care.  Initial assessment very good, all explained very clearly.  Procedure very good & follow up appointment very good. ", "question_type": "what_good"}, {"comment_id": "NHFT 1528 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1528 - Q2", "comment_text": "Very clean and tidy, lots of patience and understanding, very professional service.  Always there either t the end of the phone or face to face.  Can't fault any of the team at Bracken House.  I can't thank them enough for the care they are giving my sister [name redacted].  Full marks to them all - brilliant team. ", "question_type": "what_good"}, {"comment_id": "NHFT 1781 - Q1", "comment_text": "Am still having treatment. So maybe will be able to answer this at a later date.", "question_type": "could_improve"}, {"comment_id": "NHFT 1781 - Q2", "comment_text": "Very compassionate and caring particularly about FND, and the cross over between physical and mental health.", "question_type": "what_good"}, {"comment_id": "NHFT 1539 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1539 - Q2", "comment_text": "The equipment that was ordered to help me and make life easier for my husband. \nI think everyone does well with the facilities available to them. ", "question_type": "what_good"}, {"comment_id": "NHFT 1547 - Q1", "comment_text": "No comment", "question_type": "could_improve"}, {"comment_id": "NHFT 1547 - Q2", "comment_text": "The services were very good, they listened to everything I said and were very polite.", "question_type": "what_good"}, {"comment_id": "NHFT 1555 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1555 - Q2", "comment_text": "All of it, you do well.", "question_type": "what_good"}, {"comment_id": "NHFT 1563 - Q1", "comment_text": "Ensure website is up to date with hours & address. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1571 - Q1", "comment_text": "Everything is alright. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1571 - Q2", "comment_text": "All I can say is everything. ", "question_type": "what_good"}, {"comment_id": "NHFT 1579 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1579 - Q2", "comment_text": "Very relaxed atmosphere but professional as well.  Felt totally at ease.  Aftercare excellent. ", "question_type": "what_good"}, {"comment_id": "NHFT 1587 - Q1", "comment_text": "You have done everything you can.", "question_type": "could_improve"}, {"comment_id": "NHFT 1587 - Q2", "comment_text": "The therapy team have helped me get back on my feet.  Grateful to all the staff for their support. ", "question_type": "what_good"}, {"comment_id": "NHFT 1594 - Q1", "comment_text": "Nothing I can think of\n", "question_type": "could_improve"}, {"comment_id": "NHFT 1594 - Q2", "comment_text": "Visits during Covid. Reassurance for my concerns", "question_type": "what_good"}, {"comment_id": "NHFT 1602 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1602 - Q2", "comment_text": "Nice hospital with good staff. ", "question_type": "what_good"}, {"comment_id": "NHFT 1610 - Q1", "comment_text": "It was all perfect for me. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1610 - Q2", "comment_text": "All the info about my illness, so I understood it better. ", "question_type": "what_good"}, {"comment_id": "NHFT 1618 - Q1", "comment_text": "Listen to us when we really need you, don' take everything serious.  Believe us when we need help. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1618 - Q2", "comment_text": NaN, "question_type": "what_good"}, {"comment_id": "NHFT 1790 - Q1", "comment_text": "Wait times could be improved, and the service should receive more funding to be able to do this. All staff have been amazing.", "question_type": "could_improve"}, {"comment_id": "NHFT 1798 - Q1", "comment_text": "Less waiting time.", "question_type": "could_improve"}, {"comment_id": "NHFT 1798 - Q2", "comment_text": "The guy I saw, was kind and compassionate,\n understanding.", "question_type": "what_good"}, {"comment_id": "NHFT 1629 - Q1", "comment_text": "Nothing. You, everything good here better than the Queens", "question_type": "could_improve"}, {"comment_id": "NHFT 1629 - Q2", "comment_text": "Everything. It is a lovely place. Lovely place, nurses are lovely, they listened, helpful. Take you to the toilet when you want to go, no bother at all to go to toilet.", "question_type": "what_good"}, {"comment_id": "NHFT 1634 - Q1", "comment_text": "Do a follow up 2 months after last appointment. \nCheck the link for online feedback, it didn't work, error 404.", "question_type": "could_improve"}, {"comment_id": "NHFT 1634 - Q2", "comment_text": "Having one qualified mental health nurse assigned for weekly visits. ", "question_type": "what_good"}, {"comment_id": "NHFT 1804 - Q1", "comment_text": "Not a lot.", "question_type": "could_improve"}, {"comment_id": "NHFT 1647 - Q1", "comment_text": "Aftercare, an outreach number for support, check in with patient every couple of months to make sure things are still on track so they feel someone still cares. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1647 - Q2", "comment_text": "Excellent service, great understanding staff, made sure the whole family was supported. ", "question_type": "what_good"}, {"comment_id": "NHFT 1655 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1655 - Q2", "comment_text": "Nice to meet people with some issues day by day.  You are not alone, nice to exchange thoughts. ", "question_type": "what_good"}, {"comment_id": "NHFT 1660 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1660 - Q2", "comment_text": "Staff looked after me.", "question_type": "what_good"}, {"comment_id": "NHFT 1662 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1662 - Q2", "comment_text": "Decisions.\nBeen very good to me.", "question_type": "what_good"}, {"comment_id": "NHFT 1816 - Q1", "comment_text": "Nothing. Just make sure the District Nurses are looked after.", "question_type": "could_improve"}, {"comment_id": "NHFT 1816 - Q2", "comment_text": "Everyone who visits are kind and caring, and have the patience of a saint.", "question_type": "what_good"}, {"comment_id": "NHFT 1670 - Q1", "comment_text": "Nothing", "question_type": "could_improve"}, {"comment_id": "NHFT 1678 - Q1", "comment_text": NaN, "question_type": "could_improve"}, {"comment_id": "NHFT 1678 - Q2", "comment_text": "The whole experience was good, very useful.", "question_type": "what_good"}, {"comment_id": "NHFT 1683 - Q1", "comment_text": "Nothing. \nWould have been better without masks bur we know this can't happen yet. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1683 - Q2", "comment_text": "Very friendly and kind.  ", "question_type": "what_good"}, {"comment_id": "NHFT 1691 - Q1", "comment_text": "WIFI - I have been on Rowan 1 a long time and miss playing on my Xbox and watching movies.  We need to be entertained. \nTables in lounge areas to play games. \nNot enough time to discuss things in reviews. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1691 - Q2", "comment_text": "Packed lunch as I like the fruit. \nAerial sockets in our bedrooms. \nStaff very helpful, kind. \nGive me towels, fruit & toiletries. \n", "question_type": "what_good"}, {"comment_id": "NEAS PTS 529 - Q2", "comment_text": "Nothing was a bother, it was excellent service. I normally give them some sweets to show my appreciate.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 532 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 535 - Q2", "comment_text": "Reliable. Helpful driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 538 - Q2", "comment_text": "Drivers are very professional and very reliable (except for a couple of occasions in 2020 see below).", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 541 - Q2", "comment_text": "Very friendly and polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 544 - Q2", "comment_text": "Kind, polite staff who took great care of me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 547 - Q2", "comment_text": "Because I was picked up to go at 2:15 when my appointment was at 2:30 which made me quarter of an hour late.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 550 - Q2", "comment_text": "Drivers are mostly careful steady drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 553 - Q2", "comment_text": "Transport arrived on time. Arranged staff helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 556 - Q2", "comment_text": "Staffing pleasant and very helpful. Everything went smoothly on both journey there and back.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 562 - Q2", "comment_text": "Drivers are pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 565 - Q2", "comment_text": "I was afraid to go outside in case of getting COVID 19 in the hospital clinic, so felt panic but I was put at ease in ambulance that it was safe. They helped me overcome fear.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 568 - Q2", "comment_text": "I was well looked after.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 571 - Q2", "comment_text": "To get to hospital for appointment or treatment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 574 - Q2", "comment_text": "Very helpful, punctual and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 577 - Q2", "comment_text": "The service was friendly and efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 580 - Q2", "comment_text": "Good all round efficient and polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 583 - Q2", "comment_text": "Picked me up on time and arrival with plenty of time for appointment. Driver very talkative and polite. Also didn't have to wait long for car to come home again.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 586 - Q2", "comment_text": "The service is very good, that is why I have given this answer.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 589 - Q2", "comment_text": "Pleased with service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 592 - Q2", "comment_text": "Very considerate and patient staff. Nothing was too much trouble and really friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 595 - Q2", "comment_text": "Driver and attendant very helpful and understanding.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 598 - Q2", "comment_text": "It was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 601 - Q2", "comment_text": "1 person and very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 604 - Q2", "comment_text": "Due to staff on due the day of my appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 607 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 610 - Q2", "comment_text": "A bit early.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 613 - Q2", "comment_text": "very good service with care and dignity", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 616 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 619 - Q2", "comment_text": "I was picked up on time, they got [unreadable] to university [unreadable] hospital the only thing was that they were lovely, I was made [unreadable] with appointments. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 622 - Q2", "comment_text": "Because timing and ambulance people very caring. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 625 - Q2", "comment_text": "On both journeys, both drivers were very friendly and helpful. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 628 - Q2", "comment_text": "I was very happy with services. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 631 - Q2", "comment_text": "Staff very caring. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 634 - Q2", "comment_text": "Because I cannot get out and need to go to appointments, the ambulance staff are so kind and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 637 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 640 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 643 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 646 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 649 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 652 - Q2", "comment_text": "General experience. (Form completed based on several years experience of ambulance calls. My worst experience was an unannounced call at 3.20 am. The team (I think 1 man and one woman) rang the bell and walked in - fortunately I was working late. Nothing was done at the hospital (Darlington Memorial) until 9.30 am. I was and still am incensed by this. I have had neither explanation or apology. 4 years ago I was taken by air ambulance to James Cook after an accident.)", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 655 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 658 - Q2", "comment_text": "Staff pleasant and respectful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 661 - Q2", "comment_text": "Arrived prompt, polite and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 664 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 667 - Q2", "comment_text": "It would have been very good if they hadn't mixed up his return journey and we had to wait for another hour for another ambulance to come.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 670 - Q2", "comment_text": "Great staff, friendly and good communication skills.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 673 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 676 - Q2", "comment_text": "Prompt, helpful they made an effort to make me comfortable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 679 - Q2", "comment_text": "I was looked after very well. I got to the hospital well within my appointment time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 682 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 685 - Q2", "comment_text": "It was a private car, the gentleman was very kind and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 688 - Q2", "comment_text": "Driver very chatty made you laugh. No problem with them at all.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 691 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 694 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 700 - Q2", "comment_text": "The drivers are always friendly and courteous. As travel appointment means 2-3 hour round trip by car I would not physically manage on public transport. This service is much appreciated - thank you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 703 - Q2", "comment_text": "Very good assist from the hospital to home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 706 - Q2", "comment_text": "Because of their friendliness and care.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 709 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 712 - Q2", "comment_text": "Transport was on time and the ambulance staff were very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 715 - Q2", "comment_text": "The transport to my appointment was extremely excellent but travelling back was appalling didn't come into the department where I was waiting. I waited 4 hours. (Q2 This is to go with your survey from where I didn't have enough room to continue the question 2. The lady on the reception stated that I was waiting in the entrance of the Outpatients on the 15/10/21 in waiting room so I had to ring for a taxi to take me home. So my answer to that question is extremely poor. My appointment was for x-ray on the date as stated was 15/10/21. Time was around 3 pm and I was still waiting at the time of 6 pm and after. Q3 Was waiting. I have not experienced this before as usually the drivers do come and look for you. Q11 The experience I received on my true waiting time and how to make other arrangements to travel back. I'm giving this answer a poor. Q20 Over 3 and 1/2 hours.)", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 718 - Q2", "comment_text": "My experience was brilliant. Service was very good. 10/10.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 721 - Q2", "comment_text": "Were told by the staff what they were doing and why.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 724 - Q2", "comment_text": "You are doing a good job", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 727 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 730 - Q2", "comment_text": "As previous response ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 733 - Q2", "comment_text": "Friendly driver ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 736 - Q2", "comment_text": "The driver was on time both ways. He was polite and considerate. It is an excellent service, we are so lucky to have it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 739 - Q2", "comment_text": "Very professional, polite service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 742 - Q2", "comment_text": "Very helpful, and friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 745 - Q2", "comment_text": "Arrived on time to get me to hospital. Very pleasant driver. Was worried about my procedure but he made me take my mind off it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 748 - Q2", "comment_text": "I have always had exceptional service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 751 - Q2", "comment_text": "Please with the service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 754 - Q2", "comment_text": "The volunteer drivers were experienced, helpful, friendly and knew the route. There was not too long a wait at either end.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 757 - Q2", "comment_text": "It came on time and got me to hospital and my department for appointment and got me home again. Thanks for the service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 760 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 763 - Q2", "comment_text": "Picked up when arranged, straight home 60 miles from hospital, very nice driver. Both polite and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 766 - Q2", "comment_text": "Very supportive. On time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 769 - Q2", "comment_text": "Great service, very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 772 - Q2", "comment_text": "I was pleased with the way I as treatment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 775 - Q2", "comment_text": "Taxi drivers don't wear masks, no plastic \"bubble\" and don't help you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 778 - Q2", "comment_text": "Because it was very good. Driver very pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 781 - Q2", "comment_text": "The driver are really kind and transport come on time. Thanks for all your support.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 784 - Q2", "comment_text": "The two crew of the ambulance were excellent. Polite, helpful, really lovely.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 787 - Q2", "comment_text": "Very helpful pleasant and caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 790 - Q2", "comment_text": "Can not fault service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 793 - Q2", "comment_text": "Pleasant and helpful going and returning.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 796 - Q2", "comment_text": "Staff were very helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 799 - Q2", "comment_text": "Not so great ambulance driver on the return journey expected me to wait outside care centre for him in the rain. Receptionist who was going for her lunch spotted him and had to come back and tell me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 802 - Q2", "comment_text": "Always reliable, friendly, helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 805 - Q2", "comment_text": "Plenty of time for appointment (talking etc) courtesy of staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 808 - Q2", "comment_text": "A comfortable car for a long journey while in pain.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 811 - Q2", "comment_text": "Because the whole of the north east ambulance service is a million to one.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 814 - Q2", "comment_text": "Felt safe and secure ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 817 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 820 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 823 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 826 - Q2", "comment_text": "Pleasant driver. Comfortable ride.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 829 - Q2", "comment_text": "At sample in was on time. Took me right to the me right. We talk and he was a nice man.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 832 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 835 - Q2", "comment_text": "No complaints.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 838 - Q2", "comment_text": "Very pleasant driver and no waiting overall.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 841 - Q2", "comment_text": "Because it met all my needs.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 844 - Q2", "comment_text": "Helpful and very pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 847 - Q2", "comment_text": "The driver was very pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 850 - Q2", "comment_text": "The paramedics kept talking to me, we had a laugh, as I was shaking. Very bad fall in garden. Smashed my head, broke 2 panes of glass. No blood, but big lump.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 853 - Q2", "comment_text": "On time and very helpful. (Tried to tell the [unreadable] online but won't let me post Q.9. Severely sighted so filling a form out a problem. I have no problem with patient transport and applaud the service.)", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 856 - Q2", "comment_text": "Excellent - door to door service. With no worries.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 859 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 862 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 865 - Q2", "comment_text": "I always found the service to be very efficient. Always on time and vehicles were clean comfortable with staff very pleasant, helpful, courteous clean and well presentable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 868 - Q2", "comment_text": "Never had any problems with patient transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 871 - Q2", "comment_text": "Drivers were helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 874 - Q2", "comment_text": "Great service", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 877 - Q2", "comment_text": "A lot of people have said some nasty things lately about the time it's taken for ambulances to arrive after they have called 999.  Ambulance people are really dedicated to their jobs and work and care very much for for those people who need them.I salute each and every one of them.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 880 - Q2", "comment_text": "Easy simple from booking of requirements to transportation and return journey", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 883 - Q2", "comment_text": "Kept to times and very friendly drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 886 - Q2", "comment_text": "No faults to find.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 889 - Q2", "comment_text": "On time, host on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 892 - Q2", "comment_text": "The transport was very good and the service to!", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 895 - Q2", "comment_text": "Waited too long for ambulance home or would have been very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 898 - Q2", "comment_text": "We have never used patient transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 901 - Q2", "comment_text": "Care given on both journeys to and from hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 904 - Q2", "comment_text": "Positive and compasionate attitude of ambulance staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 907 - Q2", "comment_text": "Very helpful. I got every 8 weeks E or E needle in my eye. Sour staff are great.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 910 - Q2", "comment_text": "The taxi driver on time in order to get me to hospital in time for my operation. The driver was friendly and escorted me to the ward as I was not sure where It was.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 913 - Q2", "comment_text": "It got me to hospital in good times, 2 other patients in the transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 916 - Q2", "comment_text": "Because for once it was on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 919 - Q2", "comment_text": "Arrived on time, staff very efficient, pleasant. Always ready to assist as necessary.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 922 - Q2", "comment_text": "Very efficient and very kind and helpful staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 925 - Q2", "comment_text": "Waited over 1 hr for collection on 5 occasions out of 10. On 1 occasion 1 hr/ 55 mins.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 928 - Q2", "comment_text": "Prompt.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 931 - Q2", "comment_text": "I give this reason it is good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 934 - Q2", "comment_text": "Very reliable and very helpful and pleasant drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 937 - Q2", "comment_text": "Complete satisfaction with service provided.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 940 - Q2", "comment_text": "Never had any bother with your staff always courteous and kind. No problems whatsoever.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 943 - Q2", "comment_text": "Caring, looked after me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 946 - Q2", "comment_text": "The service provided was all round very good. I was well looked after and treated with courtesy.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 949 - Q2", "comment_text": "Excellent service kind and friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 952 - Q2", "comment_text": "Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 955 - Q2", "comment_text": "Very punctual, and professional to take me for my operation.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 958 - Q2", "comment_text": "Excellent staff/service", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 961 - Q2", "comment_text": "I gave my answer because of the care and respect given by your volunteers, politeness and helpfulness. 10/10", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 964 - Q2", "comment_text": "Efficient and effective service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 967 - Q2", "comment_text": "The ambulance staff were very helpful and patient as my husband does not walk very well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 970 - Q2", "comment_text": "Ambulance service is really reliable part of the team.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 973 - Q2", "comment_text": "Last visit, crew used ambulance chair, tail lift hospital chair, took me to department, helped me check in.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 976 - Q2", "comment_text": "Very good gave confidence to patient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 979 - Q2", "comment_text": "Excellent service all round.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 985 - Q2", "comment_text": "That's it very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 988 - Q2", "comment_text": "Because I have never ever used it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 991 - Q2", "comment_text": "just made hospital trip so much less stressful", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 994 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 997 - Q2", "comment_text": "ambulance crew were very friendly and helpful", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1000 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1003 - Q2", "comment_text": "As they where helpfull and helped me through anything I needed to know", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1006 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1009 - Q2", "comment_text": "The staff were very friendly and the transport arrived in good time for the appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1012 - Q2", "comment_text": "Have used patient transport several times and has always been on time each time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1015 - Q2", "comment_text": "Truth.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1018 - Q2", "comment_text": "I could not get to my appointment otherwise.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1021 - Q2", "comment_text": "Transport didn\u2019t arrive too early. Sometimes arrival times at hospital can mean a long wait to be seen, when transport picks up too early.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1024 - Q2", "comment_text": "I found staff all efficient and cheerful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1027 - Q2", "comment_text": "Very good service. Prompt and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1030 - Q2", "comment_text": "Staff lovely with mami.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1033 - Q2", "comment_text": "Treat with respect. Was quick.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1036 - Q2", "comment_text": "On time. Helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1039 - Q2", "comment_text": "Transport was on time for both pick ups.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1042 - Q2", "comment_text": "Because it\u2019s the truth, I have no complaints at all.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1045 - Q2", "comment_text": "Arrived promptly, very courteous and helpful paramedics.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1048 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1051 - Q2", "comment_text": "Telephone response and care was good but waited over an hour for ambulance to come.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1054 - Q2", "comment_text": "Came straight out and put me and my family at ease. Also had a trainee who was very respectful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1057 - Q2", "comment_text": "It was an emergency ambulance, I did not wait, the ambulance was straight here.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1060 - Q2", "comment_text": "I have used this service a few times. Always friendly helpful drivers, cars are spotless. An excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1063 - Q2", "comment_text": "Had no complaints. Well organised.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1066 - Q2", "comment_text": "It was ideal for me and I'm sure for many other patients.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1069 - Q2", "comment_text": "Polite, helpful and cheerful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1072 - Q2", "comment_text": "Because staff always behave well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1075 - Q2", "comment_text": "Always on time, polite and good conversation.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1078 - Q2", "comment_text": "Because your staff are always friendly helpful and polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1084 - Q2", "comment_text": "Polite, helpful, nice.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1087 - Q2", "comment_text": "Because way I felt about it.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1090 - Q2", "comment_text": "Don't know because I never used it. Was offered it but hour or more wait.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1093 - Q2", "comment_text": "Very helpful and professional.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1096 - Q2", "comment_text": "Because we were given efficient service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1099 - Q2", "comment_text": "Driver helped me from door of home to car and in the car, and return. He was pleasant and kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1102 - Q2", "comment_text": "I was treated with respect.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1105 - Q2", "comment_text": "Quick arrival. Kind and caring staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1108 - Q2", "comment_text": "Always a great experience. Drivers are all very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1114 - Q2", "comment_text": "Easy to arrange, transport arrived in good time. Staff at all stages were excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1117 - Q2", "comment_text": "The 2 paramedics arrived very quickly, and immediately got on connecting me to the ECG equipment while also asking me questions.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1120 - Q2", "comment_text": "Very helpful and understanding.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1123 - Q2", "comment_text": "they helped ease my pain.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1126 - Q2", "comment_text": "I didn\u2019t have to wait long and the crew were very efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1129 - Q2", "comment_text": "There are time pressures.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1132 - Q2", "comment_text": "Pleasant helpful staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1135 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1138 - Q2", "comment_text": "When ill very good. When it\u2019s a appointment (none existence)[5. How did you travel to your appointment, was it by:] volunteer drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1141 - Q2", "comment_text": "They were always on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1144 - Q2", "comment_text": "Very professional and courteous with my dad.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1147 - Q2", "comment_text": "Always in time. The drivers are polite and chatty.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1150 - Q2", "comment_text": "The driver sees you to where one has to go. All ask do you want a wheelchair.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1153 - Q2", "comment_text": "Well looked after.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1156 - Q2", "comment_text": "Everything is perfect.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1159 - Q2", "comment_text": "Very friendly and efficient staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1162 - Q2", "comment_text": "Usually on time, pleasant drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1165 - Q2", "comment_text": "* Didn\u2019t use Hospital transport travelled with family in a private wheelchair Taxi.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1168 - Q2", "comment_text": "Brought home safely and smoothly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1171 - Q2", "comment_text": "Staff were very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1174 - Q2", "comment_text": "Amazing service ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1177 - Q2", "comment_text": "80+ people find it difficult to get up 3 hours ahead for a 10 am. Appointment ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1180 - Q2", "comment_text": "The ambulance men were very helpful, friendly, polite, and very obliging.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1183 - Q2", "comment_text": "This service is a lifesaver for me I live so far away I have an anxiety problem so can't use public transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1186 - Q2", "comment_text": "On time and arrived on time to appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1189 - Q2", "comment_text": "I thought it was appropriate.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1192 - Q2", "comment_text": "The ambulance arrived on time. I was wheelchair user and was taken to waiting area my appointment was only 15 minutes, so ambulance waited and brought me straight home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1195 - Q2", "comment_text": "Very helpful and made you feel at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1198 - Q2", "comment_text": "Driver was very polite and talked to me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1201 - Q2", "comment_text": "Because it was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1204 - Q2", "comment_text": "Ambulance right on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1207 - Q2", "comment_text": "Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1210 - Q2", "comment_text": "Always on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1213 - Q2", "comment_text": "Because it was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1216 - Q2", "comment_text": "Because like I said its always very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1219 - Q2", "comment_text": "Very sociable people get to appointment on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1222 - Q2", "comment_text": "Very polite/on time and very caring in all ways.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1225 - Q2", "comment_text": "Just to say I got there on time they were good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1228 - Q2", "comment_text": "I was very pleased with the comfort and help from the staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1231 - Q2", "comment_text": "Very helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1234 - Q2", "comment_text": "Service is always excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1237 - Q2", "comment_text": "I always get picked up on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1240 - Q2", "comment_text": "Kind people.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1243 - Q2", "comment_text": "It was difficult. I had to go to 2 or 3 different hospitals, with long waits before being attended to some by taxis.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1246 - Q2", "comment_text": "Doubt about chair.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1249 - Q2", "comment_text": "The answer I gave is because it was true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1252 - Q2", "comment_text": "I give this reason it is good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1255 - Q2", "comment_text": "The time to travel from the Freeman to my home. With waiting time was approximately 3 and 1/2 hours with the distance being at most 4 miles.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1258 - Q2", "comment_text": "It was really good. I was well satisfied.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1261 - Q2", "comment_text": "Had to wait for ambulance to arrive, they only arrived at house 15 minutes before my appointment time. Had to wiat over an hour for transport home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1264 - Q2", "comment_text": "Because you are very good for your service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1267 - Q2", "comment_text": "Don\u2019t know.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1270 - Q2", "comment_text": "The ambulance people were very good with my 90 year old father, explaining exactly how and what they do to get him from A - B.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1273 - Q2", "comment_text": "It was a long wait to come home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1276 - Q2", "comment_text": "Friendly, courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1279 - Q2", "comment_text": "Driver very pleasant, was extremely 'helpful' and as always cars are very clean. Excellent service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1282 - Q2", "comment_text": "I am disabled and need help to get on and off the ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1285 - Q2", "comment_text": "Going to hospital very good. Returning home very poor.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1288 - Q2", "comment_text": "Truth. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1291 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1294 - Q2", "comment_text": "The ambulance member of staff who transported my husband was very daring and explained everything. Very personable", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1297 - Q2", "comment_text": "Very good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1300 - Q2", "comment_text": "Because they helped and supported my husband to the department he needed to attend. Also didn\u2019t have to wait long for return travel.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1303 - Q2", "comment_text": "They were kind helpful and trusting.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1306 - Q2", "comment_text": "I have never had any trouble with transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1309 - Q2", "comment_text": "It helps the patients and the country (England).", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1312 - Q2", "comment_text": "Because they were two nice people, very pleasant, twice the appointment was cancelled by hospital, waste of an ambulance.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1315 - Q2", "comment_text": "Always a good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1318 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1321 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1324 - Q2", "comment_text": "I gave the answer as I felt very comfortable  and relaxed on my journey ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1327 - Q2", "comment_text": "The driver was very helpful as I'm in a wheelchair, also he was very polite and was talking to me on the journey.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1330 - Q2", "comment_text": "Couldn\u2019t have been more helpful and friendly. Both ambulance people very kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1333 - Q2", "comment_text": "On time. No problems.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1336 - Q2", "comment_text": "Arrived on time. Got me to the hospital in plenty of time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1339 - Q2", "comment_text": "Your service is a great asset to everyone without a car or regular bus service. Thank you everyone you are excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1342 - Q2", "comment_text": "I will be lost if I did not have transport to take me to the hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1345 - Q2", "comment_text": "I was surprised to learn the two men who attended to me were from a U.S.A co. Based in New York they impressed by their attitude and efficiency.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1348 - Q2", "comment_text": "Driver was helpful and thoughtful. Pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1351 - Q2", "comment_text": "The vehicle was clean, the crew were nice and got me there on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1354 - Q2", "comment_text": "Kind, caring efficient and professional crew who assisted me right to my seat at home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1357 - Q2", "comment_text": "Staff great, cheerful and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1360 - Q2", "comment_text": "Very good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1363 - Q2", "comment_text": "On behalf of my mother who has used this service for many years - staff always helpful and pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1366 - Q2", "comment_text": "Professional and caring staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1369 - Q2", "comment_text": "No problems at all.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1372 - Q2", "comment_text": "I give this score it is very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1375 - Q2", "comment_text": "Ambulance staff were friendly, very helpful and considerate as I am severely disabled.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1378 - Q2", "comment_text": "It was on time both ways.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1381 - Q2", "comment_text": "Staff very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1384 - Q2", "comment_text": "Very good service for people (like me) who depend on your transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1387 - Q2", "comment_text": "Because it's right.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1390 - Q2", "comment_text": "Taxi not helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1393 - Q2", "comment_text": "Perfect service in all ways.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1396 - Q2", "comment_text": "On time. Friendly driver. No fuss. Arrive on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1399 - Q2", "comment_text": "Excellent care and attention.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1402 - Q2", "comment_text": "Late arrival (1 and 1/2 hours) over 2 hours to depart.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1405 - Q2", "comment_text": "Can't fault service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1408 - Q2", "comment_text": "Because that's what it was.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1411 - Q2", "comment_text": "Because it is friendly, good service and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1414 - Q2", "comment_text": "They are very helpful and caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1417 - Q2", "comment_text": "Professional, friendly,  and caring. We chatted all the way home. Thanks.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1420 - Q2", "comment_text": "Ambulance people very friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1423 - Q2", "comment_text": "These people cannot do wrong in my eyes, I can't praise them enough. Grateful. Thanks, is not enough!", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1426 - Q2", "comment_text": "Punctual, polite, and clean cars.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1429 - Q2", "comment_text": "He came on time especially my first visit to this destination. ( Dentistry North Shields) Albion Road.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1432 - Q2", "comment_text": "They were reliable and a godsend when it was needed.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1435 - Q2", "comment_text": "Every one of the team are so caring. Always have a smile for you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1438 - Q2", "comment_text": "I am 90 and have recently given up driving. I now have to use the ambulance service a lot. On every occasion I have found them so helpful, kind and willing to help.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1441 - Q2", "comment_text": "The driver was caring making sure I was comfortable. He helped me into the hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1444 - Q2", "comment_text": "On time. Driver very helpful and easy to talk to.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1447 - Q2", "comment_text": "Ambulance with tail lift provided. Crew member very helpful and polite.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1450 - Q2", "comment_text": "To answer the question truthfully.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1453 - Q2", "comment_text": "Service was excellent and very understanding staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1456 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1459 - Q2", "comment_text": "I have always found them very good - never had to worry about meeting my appointment times.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1462 - Q2", "comment_text": "Very good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1465 - Q2", "comment_text": "No problems. Straight forward.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1468 - Q2", "comment_text": "I have wrote what I thought was right.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1471 - Q2", "comment_text": "They came on time, and they did not hurry me, they are always friendly and nice. Nothing is too much trouble for them.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1474 - Q2", "comment_text": "They were punctual, helpful, thoroughly nice people.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1477 - Q2", "comment_text": "Because the staff could not have done any better.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1480 - Q2", "comment_text": "Because it was very good staff friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1483 - Q2", "comment_text": "Because they were prompt.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1486 - Q2", "comment_text": "It arrived on time, driver very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1489 - Q2", "comment_text": "Driver very helpful on and off bus. And being chatty.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1492 - Q2", "comment_text": "I visit both hospitals the last week and used both means of transport.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1495 - Q2", "comment_text": "They were very helpful and very nice.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1498 - Q2", "comment_text": "I've had that many journeys  and I can honestly say they have never let me down.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1501 - Q2", "comment_text": "Pleasant staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1504 - Q2", "comment_text": "Always had good liaison with transport. No problem when booking.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1507 - Q2", "comment_text": "The reason I have replied to you is that the service I had from you was first class, I couldn\u2019t have managed.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1510 - Q2", "comment_text": "Good service, staff helpful and friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1513 - Q2", "comment_text": "It was on time, the driver waited patiently, and was extremely helpful taking me to my appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1516 - Q2", "comment_text": "The driver was very helpful. Looked after us.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1519 - Q2", "comment_text": "Driver didn\u2019t let me know he was at my house. He sat in car.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1522 - Q2", "comment_text": "Unfortunately I had 2 young male drivers who were rude and aggressive. All the female and older men were very courteous.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1525 - Q2", "comment_text": "Overall the transport was ok. The only fault is the time I had to wait to come home from the hospital i.e. the R.V.I. and Wansbeck RVI 3 hours Wansbeck 4 hours", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1528 - Q2", "comment_text": "Because it is true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1534 - Q2", "comment_text": "Have always give 100%", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1537 - Q2", "comment_text": "I give this answer that it is very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1540 - Q2", "comment_text": "Because you have never let me down.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1543 - Q2", "comment_text": "Very pleasant drivers and also helpful if needed.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1546 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1549 - Q2", "comment_text": "I gave this answer as your/my transport did not turn up , and still hasnt. 30 minutes after app time", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1552 - Q2", "comment_text": "Always on time and drivers well mannered.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1555 - Q2", "comment_text": "Very pleasant staff, caring and attentive to needs.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1558 - Q2", "comment_text": "No help leaving transport to front door.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1561 - Q2", "comment_text": "I find them all very kindly and caring.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1564 - Q2", "comment_text": "Good pick up driver very pleasant got there on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1567 - Q2", "comment_text": "1 1/2 hours late due to covid. Bad fall.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1570 - Q2", "comment_text": "On time to pick me up. 3 hours late to take me from hospital called them 3 times.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1573 - Q2", "comment_text": "Excellent. Prompt arrivals and returns. Clean transport and pleasant helpful staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1576 - Q2", "comment_text": "Transport was on time and efficient.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1579 - Q2", "comment_text": "Had ex- service and ambulance staff. Polite and excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1582 - Q2", "comment_text": "Staff always helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1585 - Q2", "comment_text": "Very friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1588 - Q2", "comment_text": "I've always have good service. Mixed up my appointment, but they got me to the hospital in time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1591 - Q2", "comment_text": "Well looked after by staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1594 - Q2", "comment_text": "Because it was a helpful and good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1597 - Q2", "comment_text": "Right from when they come for you. They are caring, talkative which puts client as ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1600 - Q2", "comment_text": "On the all occasion I have waited over an hour at [unreadable] hospital for the return home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1606 - Q2", "comment_text": "Everything went well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1609 - Q2", "comment_text": "I give this score it is very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1612 - Q2", "comment_text": "Find the service very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1615 - Q2", "comment_text": "The gentleman man was very helpful and caring. [ on email address - commented I would like to thank everybody for the care.]", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1618 - Q2", "comment_text": "Very helpful staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1621 - Q2", "comment_text": "The ambulance was modern, clean.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1624 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1627 - Q2", "comment_text": "Staff very helpful and friendly and compassionate.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1630 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1633 - Q2", "comment_text": "The staff were pleasant, helpful and on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1636 - Q2", "comment_text": "Because it's true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1639 - Q2", "comment_text": "Because it was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1642 - Q2", "comment_text": "On time. Helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1645 - Q2", "comment_text": "It arrived on time and took me to the hospital on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1648 - Q2", "comment_text": "Great service without which I couldn't have attended appointment ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1651 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1654 - Q2", "comment_text": "Because the ambulance men and women are very kind and understanding.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1657 - Q2", "comment_text": "Very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1660 - Q2", "comment_text": "Always polite service and turn up early enough to get to appointments on time.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1663 - Q2", "comment_text": "No problem with anything.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1666 - Q2", "comment_text": "I am an elderly lady and have always been treated with respect. Carry on with your good work, I would like to say I can\u2019t hear on phone so sorry if I miss you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1669 - Q2", "comment_text": "I'd recommend it totally.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1672 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1675 - Q2", "comment_text": "Ambulance transport was \"very good\". The driver was very helpful and friendly. I was looked after very well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1678 - Q2", "comment_text": "No complaints at all. Perfect service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1681 - Q2", "comment_text": "Always excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1684 - Q2", "comment_text": "Picked up on time. Pleasant driver. Brought home safely.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1687 - Q2", "comment_text": "Always very good. Staff friendly and extremely kind and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1690 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1693 - Q2", "comment_text": "Happy.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1696 - Q2", "comment_text": "Very prompt, helpful staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1699 - Q2", "comment_text": "Very helpful and kind.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1702 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1705 - Q2", "comment_text": "The driver and his assistant were very friendly and made me feel at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1708 - Q2", "comment_text": "Very caring, polite. They go above and beyond.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1711 - Q2", "comment_text": "I give this score it is good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1714 - Q2", "comment_text": "Staff treat patient with dignity and respect.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1717 - Q2", "comment_text": "Ambulance staff very good, reassuring, friendly approachable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1720 - Q2", "comment_text": "Good going. Had to wait the 1hour 55 mins return home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1723 - Q2", "comment_text": "Because the service was very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1726 - Q2", "comment_text": "6 hours wait struggling to breath. Told 3rd on list (11:30)", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1729 - Q2", "comment_text": "Always arrived on time for appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1732 - Q2", "comment_text": "Because I have too can't go to hospital without them. So, they [are] very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1735 - Q2", "comment_text": "Staff were very helpful and cheery - nothing was a problem.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1738 - Q2", "comment_text": "They are always very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1741 - Q2", "comment_text": "Because it was.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1744 - Q2", "comment_text": "No cap, not a good bus service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1747 - Q2", "comment_text": "Sometimes it's difficult to get through/the call handler is very hard to talk to.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1750 - Q2", "comment_text": "Driver's very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1753 - Q2", "comment_text": "I used the volunteer driver service. They do a fantastic job, very aware of any dangers. Passenger care is first class.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1756 - Q2", "comment_text": "Because of the care and attention that I received.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1759 - Q2", "comment_text": "Have always arrived on time, driver and carer have always been kind and careful giving me full attention.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1762 - Q2", "comment_text": "Good and compassionate staff.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1765 - Q2", "comment_text": "Regular and reliable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1768 - Q2", "comment_text": "Because it's true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1771 - Q2", "comment_text": "Very helpful and treated well.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1774 - Q2", "comment_text": "Because it's true.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1777 - Q2", "comment_text": "Staff were lovely but ambulance door was falling off.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1780 - Q2", "comment_text": "The service and information given was excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1783 - Q2", "comment_text": "Think I explained why I gave this answer by what I put in previous question.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1786 - Q2", "comment_text": "Very professional and friendly. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1789 - Q2", "comment_text": "Because everything was fine.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1792 - Q2", "comment_text": "Very helpful assisting me as I'm [unreadable] disabled.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1795 - Q2", "comment_text": "I was poorly and I appreciated the care and personality of the driver.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1798 - Q2", "comment_text": "The staff were very pleasant and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1801 - Q2", "comment_text": "Staff polite, helpful and understanding with a good sense of humour.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1804 - Q2", "comment_text": "I was very pleased with the way we were treated.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1807 - Q2", "comment_text": "They were very patient and friendly and put me at ease.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1810 - Q2", "comment_text": "Service is excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1813 - Q2", "comment_text": "Every time I have had reason to call on your services the crew have been very, very helpful. Taken me to my clinic and me back - all with happy smiley faces.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1816 - Q2", "comment_text": "Drivers were pleasant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1819 - Q2", "comment_text": "I have use them a few times. Also, foot clinic sending on 14th September to have my nails cut as I've never been since the Covid.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1822 - Q2", "comment_text": "Massive improvement needed for telephone booking.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1825 - Q2", "comment_text": "They always here on time and always help me.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1828 - Q2", "comment_text": "Everyone was really helpful, caring and friendly.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1831 - Q2", "comment_text": "Excellent.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1834 - Q2", "comment_text": "Ambulance came around 1 pm. Appointment 2:30 pm at Stanley. The female crew of two were pleasant and helpful. I had the maxim : sooner we go the sooner we return!", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1837 - Q2", "comment_text": "Very, very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1840 - Q2", "comment_text": "They have always got me there on time for my appointment.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1843 - Q2", "comment_text": "Because it takes you right to the place where you want to be.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1846 - Q2", "comment_text": "Almost all very good. Only one person was a little abrupt, maybe he had not been given the full extent of ****'s needs.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1849 - Q2", "comment_text": "The ambulance drivers were very helpful and pleasant and waiting times were brilliant.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1852 - Q2", "comment_text": "To be pick up taken to hospital and after treatment collected and returned safe home when you can't think straight is a blessing. Thank you. [7. When you used ambulance service\u2026..best estimate]- Ticked - It was on time- Comments: Pick up time given.[8. Ease to get through on the phone.]- Ticked neither good nor poor- Comments: Depends on how long you had to wait to be answered.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1855 - Q2", "comment_text": "It's the truth I could not complain about the service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1858 - Q2", "comment_text": "The ambulance crew were very helpful. They could not done any better.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1861 - Q2", "comment_text": "Always lovely people.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1864 - Q2", "comment_text": "Staff very considerate.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1867 - Q2", "comment_text": "Excellent service at all times even due the pressure that they are under.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1870 - Q2", "comment_text": "In the past year I have used ambulance and cars many times and have no complaints whatsoever. They do a marvelous job abd I for one am very grateful. Thank you.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1873 - Q2", "comment_text": "The driver was very helpful when he arrived and at the hospital and return journey.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1876 - Q2", "comment_text": "In the present circumstances, with fewer staff, and the public's lack of appreciation I felt I had to mention what I thought was an outstanding person who went above and beyond. A gentleman", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1879 - Q2", "comment_text": "Very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1882 - Q2", "comment_text": "Not enough space - journey was very uncomfortable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1885 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1888 - Q2", "comment_text": "It was on time and the assistance was first class.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1891 - Q2", "comment_text": "I give this answer it is very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1894 - Q2", "comment_text": "Picked me up on time and took me to Renal unit.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1897 - Q2", "comment_text": "Well they are very helpful and make sure you ok.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1900 - Q2", "comment_text": "My last appointment I was kept waiting over 2 hours for transport home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1903 - Q2", "comment_text": "Very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1906 - Q2", "comment_text": "What more can I say, your transport is good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1909 - Q2", "comment_text": "I have and will be using this service as I have lots of hospital appointment on this occasion was check up from hip surgery only had 5 weeks ago and had to sit waiting over 4 hours for pick up to return home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1912 - Q2", "comment_text": "They were extremely late this time arriving between 1 pm - 1:15 pm for a 12:30 pm appointment at James Cook Hospital in Middlesbrough.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1915 - Q2", "comment_text": "Because it was very good and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1918 - Q2", "comment_text": "The actual transport was good. But the transport service was awful. You spend hours trying to get through.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1921 - Q2", "comment_text": "The drivers were really lovely which you need when you feel anxious.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1924 - Q2", "comment_text": "I have not been very well, and the transport services are great.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1927 - Q2", "comment_text": "The crew were very helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1930 - Q2", "comment_text": "The way I was treated.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1933 - Q2", "comment_text": "You are well looked after by the drivers.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1936 - Q2", "comment_text": "Out ward journey from home ok. Return home wait 1hour 5 mins.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1939 - Q2", "comment_text": "Did not answer", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1942 - Q2", "comment_text": "Because I get very good service.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1945 - Q2", "comment_text": "Crews very helpful, caring, and cheerful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1948 - Q2", "comment_text": "Drivers very pleasant, always ready to help.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1951 - Q2", "comment_text": "Good service all round except for one time where I waited 2 hours plus for a return journey.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1954 - Q2", "comment_text": "As they were very polite and chatty and helpful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1957 - Q2", "comment_text": "It would be helpful if booking could be confirmed on day of pick-up. On one occasion didn\u2019t arrive at all.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1960 - Q2", "comment_text": "Charming lady - calming.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1963 - Q2", "comment_text": "I appreciate the NHS transport otherwise I could not manage to go to Hospital. The crew were lovely very considerate, made you feel at ease and looked after me from picking me up to taking me home.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1966 - Q2", "comment_text": "Because the ambulance crew were very helpful and respectful.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1969 - Q2", "comment_text": "The service is impeccable.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1972 - Q2", "comment_text": "Because of the delay in waiting for the taxi.", "question_type": "could_improve"}, {"comment_id": "NHFT 1934 - Q2", "comment_text": "After a long waiting period and numerous hospital admissions.  I have now received a good support network around me - who listen and are patient cantered. This would have better implications and less damage caused in the long term.  Therefore enabling a b", "question_type": "what_good"}, {"comment_id": "NHFT 1998 - Q2", "comment_text": "I am very grateful for the care and help I have been given.  After I had a fall which caused me to be admitted to the City Hospital. I am now living back in my flat but have 'carers' come to check on me every day.  But have no physical health problems.  O", "question_type": "what_good"}, {"comment_id": "NHFT 1443 - Q1", "comment_text": "On admission my previous history, negative things, were used against me.\nI can only be half the person I want to be due to restriction in my clothing choices, classes as NHS safeguarding.", "question_type": "could_improve"}, {"comment_id": "NHFT 1482 - Q1", "comment_text": "Overnight the glare of the corridor lights is really annoying - especially when you have been admitted with insomnia.  Also managing the noise levels from other babies overnight (asking them to take out of the rooms/close bedroom doors would be helpful)", "question_type": "could_improve"}, {"comment_id": "NEAS 111 338 - Q2", "comment_text": "First call sent me to local hospital where I wasn\u2019t examined properly and wrong diagnoses given. Second call when I was becoming very ill. Again contacted by local hospital despite my granddaughter who is a nurse telling them that I was very ill and neede", "question_type": "could_improve"}, {"comment_id": "NEAS 111 400 - Q2", "comment_text": "To get admitted.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 496 - Q2", "comment_text": "Excellent team - did everything possible for my husband to avoid having to be admitted into hospital.  Can't thank them enough.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 499 - Q1", "comment_text": "Poor treatment at Durham. Two days given 3 days mild antibiotics and sent home. Later admitted to North Tees with a severe kidney infection. Given intraveneous antibiotics for 4 days. Strong antibiotics for 12 days on discharge.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 557 - Q2", "comment_text": "Do not wish to answer at this stage of my hospital admission. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 583 - Q3", "comment_text": "The operative identified a problem not directly related to the toothache and dental abscess I called about. They noted that I had actually accidentally overdosed on paracetamol and directed me to A&E where I was admitted to hospital ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 629 - Q1", "comment_text": "Listened to staff who knew that service user needed admitted to hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 629 - Q2", "comment_text": "Did not listen to what was explained sent doctor out who diagnoses with thrush! But was later admitted to hospital for 1 week.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 709 - Q3", "comment_text": "Handed me to GP, instead of organising ambulance, GP took ages to ring me back, so ended up taking her to hospital, where she was admitted forc5 days.  So, I was right and everyone else was wrong.  Pathetic.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 924 - Q1", "comment_text": "1  Answered promptly  or admitted unable to deal2  Dispatched ambulance as claimed3  If unable to deal with situation ADMIT this and confirm that I was on my own", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 997 - Q2", "comment_text": "Not admitted when we eventually got an answer. Husband died a few weeks later.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1177 - Q2", "comment_text": "I rang at a busy time for help after vomiting due to a stomach condition. I had had to be admitted to hospital 2 weeks before after vomiting for 2-3 days so was trying to prevent a further admission. I waited on the phone for almost an hour before disconn", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1257 - Q2", "comment_text": "Held on \"hold\" for 3/4 hour. (I would have liked to complete your questionnaire but after my husband was held in a queue for 3/4 hour on hold, in an emergency situation, he finally rang off and phoned our GP, who came immediately. The GP called out our Pr", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1370 - Q3", "comment_text": "I was satisfied with how quickly and efficient the call was. I was admitted to A&E within minutes of arriving and seen virtually straight away. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1374 - Q2", "comment_text": "My sister found me on floor phoned 111 on long time but when I went RVI all information was there for doctor so it was more straight forward I was admitted for 3 days so was worth ringing 111. The lady on phone very professional  ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1561 - Q2", "comment_text": "I called regarding my son having difficulty swallowing /shortness of breathe to be told to contact my pharmacist because they couldn\u2019t help. In which I done and then they told me they couldn\u2019t help either. This resulted in my son needing an ambulance, a n", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1694 - Q2", "comment_text": "Called due to palliative relative who didnt have any medication was having a panic attack.  Relative was not for hospital admission. Requested consultation with GP in order to gain appropriate medication. Ambulance sent, that could have been sent elsewher", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2064 - Q3", "comment_text": "The sympathetic approach of the doctor who called back who helped find an alternative to a hospital admission which my mum did not want.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2148 - Q2", "comment_text": "I was promptly given a doctor's appointment and admitted to hospital.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2212 - Q1", "comment_text": "To skip all the unnecessary question. The person asking them is not medically trained ans admitted that alot of the questions do not apply to you.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2237 - Q2", "comment_text": "My mother is 89 years old & I knew her heath had suddenly deteriorated over the course of 24 hours & she was seriously ill. I spoke to the initial call-taker who declined to listen to me, insisting on speaking to my mother, who was in no fit state to answ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 155 - Q1", "comment_text": "From initial phone call to hospital admission everything was faultless", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 293 - Q1", "comment_text": "I found the 2 teams very caring and compassionate and very knowledgeable about their job. Both emergency admissions I had a short wait time for ambulance to arrive.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 330 - Q1", "comment_text": "Very prompt service with two lady Ambulance crew who were professional with a very caring and friendly manner which helped tremendously. All checks were made and the right type of transport was chose for my injury which made the journey to hospital comfor", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 664 - Q1", "comment_text": "I have had to use this service recently which did lead to a hospital admission just stating you have a service %200 up there they are all professional in their duty and also considerate thanksXx to ALL concerned", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 933 - Q1", "comment_text": "It was very difficult to convince the person on the phone that an ambulance was required. I was told to ring doctor. Did so also rang 111 could not get help for over 50 mins rang 999 again and the operator was very helpful.The patient was admitted to hosp", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1006 - Q1", "comment_text": "Unfortunately, my husband died in Cramlington A&E, two weeks after being admitted, 'I wish to fill this form in on his behalf'.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1233 - Q1", "comment_text": "I was told to ring 999 for my son who has addisons disease. Diabetes hypothyroidism ulcerated colitis and had tested positive for covid. The paramedic did all the necessary tests and the nurse said she didn't think it was necessary for him to go to hospit", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1238 - Q1", "comment_text": "Reaction to our call was excellent. My husband was admitted to hospital. The Paramedics took great care of him.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1368 - Q1", "comment_text": "The full ambulance team were very reassuring, from my call to 999, till my admitting into the R.V.I hospital Newcastle.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1502 - Q2", "comment_text": "Got to me quicker, had to wait far too long. The ambulance had to travel the length of Durham and then had a far too long wait at Darlington hospital before admittance", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2060 - Q1", "comment_text": "The service is doing the best it can in these difficult times. Admittedly  some of the questions don't seem to apply but it must have been researched that these questions get the qui kest result for the patient. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2876 - Q1", "comment_text": "The crew arrived quickly and helped my daughter and stayed with her at the hospital until she was admitted, they made her feel reassured and more comfortable. She had severe sepsis and this service saved her life. I can not thank them enough for the work ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2876 - Q2", "comment_text": "Nothing from the call to the switchboard to my daughters admission, the service was brilliant. We are very lucky we have emergency services. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3234 - Q1", "comment_text": "The crew arrived really quickly which was comforting but the care and attention they both gave my elderly mother was second to none.  They tried to treat her at home as it was distressing us to think of her in hospital alone but her oxygen levels could no", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3589 - Q1", "comment_text": "It took one hour for 999 to return my call and only then did they send an ambulance. So that wasn't great. However once in attendance the paramedics were faultless and professional throughout and stayed with me on hospital till I was admitted.  ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3617 - Q1", "comment_text": "The call handler on the phone was fab and the practitioner who called back was also super, the paramedics who attended were not, they said my mam only had a UTI and were dismissive of her, luckily I am a nurse practitioner and know the signs of sepsis and", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3692 - Q1", "comment_text": "I am a health care professional. The paramedics were talking in front of the patient stating why had I called an ambulance that I should have used an alternative means of admission (which is not available) I felt this was hard as it was very dismissive of", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4066 - Q1", "comment_text": "Paramedics fantastic.  999 call handler said call back if I collapsed. Live alone so don't know how I could do that. Also long wait and in severe pain.  Ended up in theatre few hours after admission ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4123 - Q1", "comment_text": "I had 999 out twice that day within hours l thought the first visit my Dad should have been admitted it was only on the second call he was taken into hospital he was dehydrated and quite poorly ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4123 - Q2", "comment_text": "Maybe a few more checks on the first visit my dad couldn't even get to the toilet on he own but he lived on his own and the first responders were happy to leave him at home the second response were not they admitted him straight away after sering how he w", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4250 - Q1", "comment_text": "We live in a very rural setting, 45 minutes drive from our nearest Emergency Department at Cramlington. A first responder from Rothbury came out to us with 10-15 minutes. Game Dexamethasone for Croup and our 2 year old was transformed from a floppy baby u", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5070 - Q2", "comment_text": "Waiting to be admitted to the A&E department felt like a waste of the responders time.  I waited for 2 hrs to be admitted and the responder stayed with me the whole time", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5156 - Q1", "comment_text": "Time taken of 16 minutes for a blue light emergency. Crew openly admitted waiting on Chinese. This Resulted in baby being delivered by family friend before arrival of professionals. Not giving father a chance to cut cord. Having to use 2nd crew as no othe", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5198 - Q1", "comment_text": "called 999 first responder attended and was brilliant.  he had a good idea of what was wrong- stopped me vomiting and reduced the pain - then because ambulance was not coming he made a call and arranged to take me into ambulatory ward for assessment.  his", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5462 - Q1", "comment_text": "Nothing but praise for ourEmergency personnelCool calm and professional whilst underPunishing pressure toMaintain waiting times forPatients waiting to be admitted to hospital.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5916 - Q2", "comment_text": "Nothing, only issue was A&E waiting times, numerous ambulances stuck outside waiting to be admitted then waiting in corridor for even longer.  Whole experience was 13 hours ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5981 - Q1", "comment_text": "From the first person answering the call to being admitted to hospital everyone was very calm polite and reasurering best people ever to have on your side", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6002 - Q1", "comment_text": "They arrived quickly and were professional and efficient in diagnosis and hosp admission.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6005 - Q1", "comment_text": "The ambulance was with me I was treated and taken and admitted to hospital within 45 minutes", "question_type": "nonspecific"}, {"comment_id": "NHFT 333 - Q1", "comment_text": "To be seen more often. ", "question_type": "could_improve"}, {"comment_id": "NHFT 453 - Q1", "comment_text": "Your automated appointment system, especially regarding microsoft teams video links, needs improvement.", "question_type": "could_improve"}, {"comment_id": "NHFT 1118 - Q1", "comment_text": "Change the LTS system so we can get used to mixing with others having spent so long in isolation. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1958 - Q1", "comment_text": "Before consultation, notes on client's medication and diagnosis should be read.  Phone reception on phones used is terrible.", "question_type": "could_improve"}, {"comment_id": "NHFT 1982 - Q1", "comment_text": "More regular staff from IHTT would be good.  Knowing discussions are recorded on notes can be a block.\nIHTT visit would be better if longer.", "question_type": "could_improve"}, {"comment_id": "NHFT 1755 - Q1", "comment_text": "Where do I start. One big disappointment this team. Don't do anything with feedback. Same rubbish just a different day. Perhaps actually publishing ALL feedback would give a more accurate picture of the mess this service is in rather than selecting what y", "question_type": "could_improve"}, {"comment_id": "NHFT 1792 - Q1", "comment_text": "Duty system is a waste of time. Rang on numerous occasions and no call back. Don't feel like my calls are taken seriously as no one rings back. Makes me feel worse.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 29 - Q1", "comment_text": "Look at the initial questions on the automatic phone system pleasePlease thank everyone from top to bottom in the NHS ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 79 - Q2", "comment_text": "The ambulance crew were fantastic, efficient helpful and friendly. But they should never have been called to my aid. Its the 111 system which has let itself down today. I called 111 after being advised to by the econsult service for my surgery. All I need", "question_type": "could_improve"}, {"comment_id": "NEAS 111 97 - Q1", "comment_text": "My call back could have been quicker but I understand the demands on the system doesn't allow for this.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 114 - Q1", "comment_text": "The only thing I can say is on arrival at A&E having being told that they would be notified I was on the way they had no record on their system.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 131 - Q1", "comment_text": "1st contact was told to ring back later, which defeats the object. Needs a better IT system.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 136 - Q1", "comment_text": "Could offer option to press to confirm not a coronavirus issue as too much time spent on this before system moves on.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 191 - Q1", "comment_text": "Record all notes. GP I did see at the walk in centre flagged my blood pressure as a concern yet recorded everything but my blood pressure.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 193 - Q2", "comment_text": "Took an hour to get through, I had severe pain from a nerve exposed in my tooth with also a infection throughout my whole jaw!! I was told by your team sorry we can\u2019t help you!! You need to see a dentist ASAP!! I knew this... I was left till next day in e", "question_type": "could_improve"}, {"comment_id": "NEAS 111 267 - Q1", "comment_text": "Actually have some procedure in place so that each part of the medical system doesnt just pass the book to someone. People call you because they are sick and need help, passing the blame and responsibility off to the next medical professional you can thin", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 456 - Q1", "comment_text": "Provide a system that puts patients first.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 489 - Q1", "comment_text": "I think you will know by my description.  Except l was tested for the Covid before entering ward!! But interestingly NOT before leaving!!  What you could do to safegurd is have people to do checkups that procedures are followed in all departments and at d", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 552 - Q1", "comment_text": "Ensured that the call had been within the specified time frame or give a more accurate time frame. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 613 - Q1", "comment_text": "A by-pass to the repeating Covid-19 information. I would prefer listening to the canned music with regular interjections telling me that I can access 111 on my computer tablet or phone than going through the confusion of the Covid-19 minefield. In my stre", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 723 - Q1", "comment_text": "Well really the person on call couldn't do better, it's the system that sucks. There's not enough help out there for people with dental issues other than hope and pray you get sorted", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 813 - Q2", "comment_text": "Quick response, accurate advice.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 892 - Q1", "comment_text": "How long have you got, I am a quality assurance manager, I could speak all day about processes relating to training, competence, system measuring and monitoring.Short term, get some better advisors and interview them better! ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 894 - Q3", "comment_text": "I felt as though the handler was merely using a check box system instead of listening to my information.I have had the exact symptoms before because of a reaction to  similar medication which resulted in an unnecessary ambulance and trip to A&E that could", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 997 - Q1", "comment_text": "Listen to us. Check record to see if patient rarely contacts 111 then realise maybe help is needed!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1063 - Q2", "comment_text": "Service from staff / individuals good but understand pressure in the system and it reflects on wait time for call to be answered (35 minutes), quality of discussion with call back clinician (who didn\u2019t want to deal with problem clearly wanted to refer bac", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1177 - Q3", "comment_text": "It's always busy and I have no other place to go for help when GP is closed. I don't always have transport available so not easy to get myself to hospital. I was given stupid advice  by the system. (As a type 1 diabetic I usually have a high BG when ill. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1192 - Q1", "comment_text": "Maybe could use an overflow system which allows calls to go to different NHS regions that way the call times will be a lot less", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1211 - Q1", "comment_text": "I just moved here from South Africa and don't know how the system works. All I needed was some help finding a dentist when I was in pain.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1269 - Q1", "comment_text": "Find a quicker response system.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1297 - Q2", "comment_text": "We understand the system is absolutely drained at the moment and appreciate that.  Unfortunately for me I\u2019ve been struck with a serious problem and have really struggled to get through to anyone for weeks now. It\u2019s been very difficult ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1431 - Q1", "comment_text": "The first call handler needed no improvement, very efficient, confident and knew exactly were to pass the call onto next.  The second call handler did give me incorrect information regarding telephone number and location to seek treatment by given me out ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1445 - Q2", "comment_text": "The wait of 1 and 1/2 hours was frustrating but understandable being a bank holiday weekend but after speaking to a gp on a call back it was decided that my daughter attend urgent care to confirm suspicions of hand foot and mouth (it was correct). The gp ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1473 - Q3", "comment_text": "In my opinion wait times are way too long to get through to someone and I believe the service is extremely streched. I also think that there should be more options available for people after speaking to 111 services as it always results in a 6 hour trip t", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1486 - Q1", "comment_text": "Updated system to allow Pfizer for 2nd jab.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1556 - Q1", "comment_text": "Get your records right! Don't be so damn rude! Arguementative!", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1567 - Q1", "comment_text": "As explained on the previous answer, the end result should have been an accurate diagnosis and treatment guidance that was appropriate.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1581 - Q2", "comment_text": "The ticky box system doesn\u2019t work for my complex conditions. They always want to ring an ambulance which I have to decline. I end up going to a&e by car which ties up vital services", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1581 - Q3", "comment_text": "Staff are good but constrained by the computer questions. Need to be a bit more flexibility within the system. Too quick to refer you to hospital rather than other places like out of hour doctors and too quick to send out ambulances ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1636 - Q2", "comment_text": "Said I would get phone call from Hexham E.C.U for appointment, didn\u2019t. They had no record of being contacted by you.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1648 - Q1", "comment_text": "Problems obviously due to system overload so difficult to rectify without more staff.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1712 - Q1", "comment_text": "Should of looked on my records that I needed someone in with me to understand things ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1761 - Q2", "comment_text": "I could not fault the quality of staff operating this system.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1870 - Q1", "comment_text": "Automated system was very sensitive and wouldn\u2019t let me say my nearest town as my child was crying and it didn\u2019t understand. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1972 - Q2", "comment_text": "To support the system. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1999 - Q1", "comment_text": "More accurate estimate for ambulance wait ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1999 - Q3", "comment_text": "The person who answered the call was kind and calm. The only downside was how long we had to wait for the paramedics to come (we ended up getting a taxi after waiting 3 hours in the middle of the night). If we had been given an accurate time estimate we c", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2142 - Q1", "comment_text": "The hospital said they don\u2019t have an appointment system and have told 111 this many times.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2177 - Q3", "comment_text": "As stated previously 111 called is not easy to get through on the phone and not everyone has a computer.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2244 - Q1", "comment_text": "I had a lot of things going on and the call agent seemed to jump from one thing then to another. If I remember right he was a little bit flustered. I think it was more the system and call flow chart ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2247 - Q1", "comment_text": "Nothing, the nurse said that the review appointment would be Wednesday so we went without checking paperwork which confirmed it was actually the Thursday so owed work some time that day but it was our fault for not checking paperwork.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2248 - Q3", "comment_text": "See previous comments. Your telephone pathway messages need to be reviewed and updated. ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2274 - Q2", "comment_text": "When using a telephone, I do not wish to be given an electronic message asking me to use a computer. I wish to\u2026[ on form continued on Q3 speak\u2026..", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2362 - Q2", "comment_text": "It took ages to get through ( after my doctor told me to call as they didn\u2019t have any appointments and if I called 111 they would make me an appointment to go to hospital for a scan on my knee)then ages to answer all the questions to be given a telephone ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2515 - Q3", "comment_text": "They listened to me, obviously looked at my medical records and advised me to stop taking the medication prescribed by a local doctor,  I improved after that.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2542 - Q2", "comment_text": "When I arrived at the hospital following my call there was no record of this call taking place, they sent me to the wrong part of the hospital. It would have been quicker to go straight to A&E. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2542 - Q3", "comment_text": "Was dissatisfied the woman on the phone sent me to the wrong part of the hospital and there was no record of my call so I had to repeat everything I said to 111 again.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2547 - Q3", "comment_text": "The canker didn\u2019t listen or appear to be interested. Just following notes on what to say", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2632 - Q1", "comment_text": "More accurate advice ie sending me straight to walk in centre. Pharmacist was puzzled by my request to examine my leg", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 935 - Q1", "comment_text": "Patient needs an escort as cannot hear, understand or remember health provider comments. It would be good if this could be noted on her records - instead I have to really press for permission every single time.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1220 - Q2", "comment_text": "The male operator didn\u2019t record the entry and therefore I missed my appointment. [4. Which hospital or facility did you attend?] - Comments : should have attended - ticked Royal Victoria Infirmary, Newcastle. [5. How did you travel to your appointment, wa", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1337 - Q1", "comment_text": "Perhaps, the call center could keep patient details supported by a couple of questions.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1391 - Q1", "comment_text": "Following the sat - new system too rigorously. Took too long for journey home.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1811 - Q1", "comment_text": "The whole system worked perfectly the vehichle involved seemed to be a private car.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 305 - Q2", "comment_text": "The service needs more staff and ambulances as the system is clearly broken and failing", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 742 - Q1", "comment_text": "The RVI hospital is closer to my home at 4.8 miles and yet they took my father to cramlington NSEC which is 9.3 miles. I did ask the crew if they would take my father to the RVI as all of his notes and treatments are at the RVI and they declined", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1030 - Q1", "comment_text": "The call centre system was poor. The ambulance staff were very good when they arrived.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1056 - Q2", "comment_text": "I could have been kept updated with the expected arrival time. I had been warned that it could be up to 6 hours. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 1348 - Q1", "comment_text": "The crew immediately put us at ease they even took the time to show our little boy the ambulance while they filled out the paperwork which made such a difference to him and experiencing a scary situation seeing his sister have a seizure.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1472 - Q1", "comment_text": "As a GP, I was waiting for 2.5 hours with a septic patient needing oxygen, sats in the low-mid 80's. I was informed by the practice that because I said I was a doctor, the ambulance would put my patient to the bottom of the queue despite me not having any", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1574 - Q2", "comment_text": "More accurate info as ambulance came within 1 hour", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 1636 - Q2", "comment_text": "The time given to wait for ambulance should be a lot mor accurate Due the tracking systems we have now a days it should be with in minutes not hours ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 1745 - Q1", "comment_text": "The service of the call centre and the amount of time taken to arrive was unacceptable. The cycle path I was on should\u2019ve be visible to call centre staff on their system.The ambulance staff were great when they finally arrived. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1928 - Q1", "comment_text": "Ambulance crew were very professional and compassionate My only criticism as the call handling process to which this is not meant for the individual I think this may be a system process ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 1928 - Q2", "comment_text": "When communicating with call handler for nature of call I feel communicates cannot be made as cslll handler ?is only able to go through a checklist system as opposed to listening to communication given by \u2018person on telephone\u2019 to then make informed decisi", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 1933 - Q2", "comment_text": "We were told the wait would be an hour, and it was.  On one hand, I think that's fair enough - I don't believe anyone's life was at risk imminently.  But it also is a very long time to wait with a young child having breathing problems.  I imagine this all", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2285 - Q2", "comment_text": "No I was informed of delays initially and then received a further phone call to keep me updated. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2392 - Q1", "comment_text": "I was by myself and a bit scared was told they were very busy but would definitely turn up they arrived in record time exactly 7 1/2 minutes was nervous but felt safe ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2563 - Q1", "comment_text": "Very busy but kept us updated on approximate response time ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2596 - Q1", "comment_text": "Know there is help at the end of the phone.Good system with dedicated people who are there when needed.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 2727 - Q2", "comment_text": "The system never told the hospital my daughter had covid and needed a test done for this. They refused to do a test unless admitted. We were there all day and eventually she got a test and was positive ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 2736 - Q2", "comment_text": "Firstly thank you for what you are doing with the limited resources you have.Cutting me off didn't help.  You expect that 999 is an emergency service and that you'll always get to someone immediately as it always has been.  Giving me advice that my Wife w", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3077 - Q1", "comment_text": "The new system where paramedics attend to falls etc, with  the aim of helping, but not automatic transfer to hospital.                                                        Is a great idea ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3090 - Q2", "comment_text": "Maybe the telephonist could allow the caller to answer the questions more as the person needing the ambulance not always able to answerThis is not a criticism as I am aware of data protection but possibly on loud speaker could be an answer ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3226 - Q1", "comment_text": "Partner couldn't move, was told it would be 20 minutes for an ambulance, when I called back I was told that isn't accurate and could be 2 or 3 hours. Ended up being 2. There was very little empathy shown on the 2nd call. The agent said to my partner \"with", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3327 - Q1", "comment_text": "The operator was confident and didn't hesitate to repeat any question not fully understood. As the waiting time was several hours there was also a phone back to keep me updated about ambulance arrival time.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3740 - Q1", "comment_text": "6 month old was choking, nearly died. Took over 25 minutes to reach us as the ambulance could not find our address due to not having updated maps of our new build estate. Each time I called back to direct the operator passed on incorrect directions and wo", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 3788 - Q1", "comment_text": "To be held in a queuing system (IVR) with a voice mail message and just ringing out waiting for 999 emergency service is NOT acceptable. It's a sad state of our broken system which needs immediate overhaul. Its a matter of life and death, not waiting to o", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4226 - Q1", "comment_text": "Efficient, kept updated about delay of ambulance, clear instructions.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4229 - Q2", "comment_text": "Change the system of keeping paramedics waiting around at hospitals which means ambulances are not able to respond to a shout which could be a life or death situation.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4247 - Q1", "comment_text": "Originally a ambulance was expected to take 12 hours but was reduced to 3 hours after being updated to a category 1 call still felt like a lifetime while in agony ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4277 - Q1", "comment_text": "The wait time was ridiculous. I rang because my partner was struggling to breath and had collapsed and had an hour and a half wait and then once the first responder had turned up she ran out of oxygen waiting on a 2nd crew. We waited a further hour and a ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4454 - Q1", "comment_text": "90 mins wait turned into over 2 hours plus and when you have chest pains it's nut the best scenario to be in at the time however I do appreciate how busy it was as when I finally arrived at the A&E there were 13 ambulances waiting to be be booked in befor", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4667 - Q2", "comment_text": "Maybe not followed a script, reading it to me without listening to what I was saying. The crew were great and treat us like humans. Thankfully we have not had much cause to ring 999 for an ambulance and I was traumatised by not only my husband taking ill ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4836 - Q2", "comment_text": "When I made the initial call  I answered lots of questions while I was alone in pain, anxious and scared. I knew those questions needed to be answered but then a while later when I had been praying for the ambulance and help to arrive, I received a call f", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4913 - Q1", "comment_text": "Almost lost my wife. Waiting for ambulance she was getting worse. I ended up taking her by car. Luckely she survived a ruptured appendix and poisoning of her system. Was told if i hadn't got her to hospital and waited i could of lost her. ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 4913 - Q2", "comment_text": "Handing over of patents at the hospital to get the crew back on the road. I spoke to someone who had came in by ambulance and they say the journey was about ten minutes but the crew had to wait with them until they were handed over taking up valueable tim", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4939 - Q2", "comment_text": "The condition is a repeat one and we \u2018waste\u2019 time at the start of the call going over info provided several times previously. System doesn\u2019t store previous calls? ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 4989 - Q1", "comment_text": "Paramedics were swift and accurate with diagnosis. Reassured both myself and the patient.Paramedic that rang while waiting for the 2hrs response time due to extreme volume of emergencies talked to me and kept me updated. She is a credit to the service ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5204 - Q2", "comment_text": "Nothing, keep doing what your doing, I cannot fault system. Thank you. ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5280 - Q2", "comment_text": "Kept updated on timescale more and a sooner ambulance ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5425 - Q2", "comment_text": "Nothing different. Excellent care provided accurate job done. Nurse on duty clearly identified fracture and so did paramedics crew", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5426 - Q2", "comment_text": "As previously mentioned i think it is probably the resources that is the problem and perhaps the system can be tweaked to cope with this although i would not be so bold as to suggest how this can be implemented.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5595 - Q2", "comment_text": "Waiting time for ambulances is life threatening but understand that unless they can transfer patients into A&E as soon as they arrive and do not have to wait hours for handover because of lack of beds.  It is frustrating for ambulance staff as they want t", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 5603 - Q2", "comment_text": "Provided mor accurate information and a speedier response time ", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6173 - Q1", "comment_text": "They were there in record time and they were very very good with my husband he did not want to go to hospital and they calmed him and got him to hospital with no problems ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6207 - Q1", "comment_text": "Although it took over three hours fir a paramedic  to arrive with oxygen,  I was regularly  updated and supported throughout.  My 89 year old mother on the other hand was so desperate  for help with her breathing. It was overwhelming  to witness as Gettin", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6207 - Q2", "comment_text": "It the hospital system  which need a overhaul.  Staff were very professional  and did all they could to support us.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 6419 - Q2", "comment_text": "Unfortunately due to poor staffing it is a fault with the system not the people ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 819 - Q1", "comment_text": "better suspension on ambulances to cope with our rough roads.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 843 - Q1", "comment_text": "[14. Kindness and compassion with which you were treated by ambulance staff] on this occasion v. good. Previous occasion not fit for purpose. Made complaint and this has been rectified.[19. The suitability of the type of transport used] - see q14 Transpor", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1458 - Q1", "comment_text": "Teach Ambulance attendants how to transfer patients better without trying to lift or drag people.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1704 - Q1", "comment_text": "Ambulances could do with a little foldaway step under the seats for short legged folk like me.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1809 - Q1", "comment_text": "The vehicle had a harsh ride and was [unreadable] and therefore very noisy.", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 1848 - Q1", "comment_text": "Folk with short legs like me [unreadable] pull out step to save feet [unreadable] as seats can be rather high!", "question_type": "nonspecific"}, {"comment_id": "NHFT 1231 - Q1", "comment_text": "You could get rid of Rushcliffe hub. The staff have been bullied intimidated and there are some staff scared to speak out. This hub needs closing and people who are bullying need to be accountable.  a 75 year old man has died because of their neglect and ", "question_type": "could_improve"}, {"comment_id": "NHFT 1339 - Q1", "comment_text": "Have camera & audios on all staff.\nGive us more staff & activities, put courses on TV.\nDo an investigation into hospital negligence.\nUp our benefits. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1347 - Q2", "comment_text": "Like having the choices - drinks/drugs etc. meaning we can make a positive change.  The higher security is good to stop temptation.\nEverything that happens has a positive impact on my health. ", "question_type": "what_good"}, {"comment_id": "NHFT 789 - Q1", "comment_text": "As skin cancer is a dangerous reality, make sure there is adequate built in shade' during summer and sunny weather.  We provided a sun shade for our son, after he suffered some sun burn, which he'd never suffered with in all the years in our care.  Our co", "question_type": "could_improve"}, {"comment_id": "NHFT 1128 - Q1", "comment_text": "Explain rules about ward to patients (eg entitlement, shop, order, money).\nRespect peoples property better (things being put into storage without them asking). ", "question_type": "could_improve"}, {"comment_id": "NHFT 788 - Q1", "comment_text": "As skin cancer is a dangerous reality, make sure there is adequate built in shade' during summer and sunny weather.  We provided a sun shade for our son, after he suffered some sun burn, which he'd never suffered with in all the years in our care.  Our co", "question_type": "could_improve"}, {"comment_id": "NHFT 694 - Q2", "comment_text": "Keep me safe, if it wasn't for staff I wouldn't be here now. ", "question_type": "what_good"}, {"comment_id": "NHFT 710 - Q2", "comment_text": "Keeps me & everyone safe.  Don't judge patients on past history. ", "question_type": "what_good"}, {"comment_id": "NHFT 1701 - Q1", "comment_text": "That safeguarding at the trust start looking at cases like mine, where a nurse removed equipment and refused treatment until he was sectioned on 42 abuse neglect from tissue viability and district nurse.\nWhy is it that the practice of withdrawal of treatm", "question_type": "could_improve"}, {"comment_id": "NHFT 1443 - Q2", "comment_text": "When a patient tried to attack me, staff intervened.  Staff helped me report threats from patients to the police.  My gender choice is supported. ", "question_type": "what_good"}, {"comment_id": "NHFT 1290 - Q1", "comment_text": "On several occasions I made it look as though I was in bed and got away with it, childish I know but easy and several times I got away with it.  Catering could be better but that's probably due to it being my profession.  Just remember we are still people", "question_type": "could_improve"}, {"comment_id": "NHFT 1383 - Q2", "comment_text": "When struggling or harming yourself, staff make sure I am safe.  \nHave confidential conversation support us with it. ", "question_type": "what_good"}, {"comment_id": "NEAS PTS 559 - Q2", "comment_text": "Once I took with me an open top sm. shopping bag. On getting out I felt movement in the bag, after rummaging around in it my hand gripped another hand doing the same - it was the drivers. You should tell people to have closed bags with zips. He was lookin", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 697 - Q2", "comment_text": "7th August. Was a very high step to get in. When I got to north tyneside hospital. I was already very late. Came to get out of car no step downs I half fell half jumped. I thought man was going to help me down but he moved. (Over the years I have had two ", "question_type": "could_improve"}, {"comment_id": "NHFT 963 - Q1", "comment_text": "Longer time as I am only individual ", "question_type": "could_improve"}, {"comment_id": "NHFT 1120 - Q1", "comment_text": "Maintenance issues aren't acted on quickly enough.  PHC> ", "question_type": "could_improve"}, {"comment_id": "NHFT 901 - Q1", "comment_text": "Lack of contact by council.  Failure to provide support or even do an assessment, leaving my care to my parents who are getting older. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1699 - Q1", "comment_text": "The questionnaire I receive every week can be modified a bit.", "question_type": "could_improve"}, {"comment_id": "NHFT 1921 - Q2", "comment_text": "Trent PTS has been the best mental health support I have ever  received.  I wish the service was able to offer long term support for people who were CPTSD.  Was discharged from Trent PTS July [word unreadable]. ", "question_type": "what_good"}, {"comment_id": "NHFT 1659 - Q1", "comment_text": "A longer time.  There is so much that I gain from talking to other in the same position. ", "question_type": "could_improve"}, {"comment_id": "NEAS 111 1718 - Q1", "comment_text": "Change the questions ", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 1813 - Q2", "comment_text": "Because you asked for its what sort of reply or answer do you want?", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2125 - Q1", "comment_text": "Questions very general while could be more specific about care in question.", "question_type": "nonspecific"}, {"comment_id": "NHFT 985 - Q1", "comment_text": "slow down, some sessions felt rushed", "question_type": "could_improve"}, {"comment_id": "NHFT 1552 - Q1", "comment_text": "Make sure that people help themselves so they can make a quicker recovery, rather you do everything for them thus taking up a valuable bed.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 621 - Q2", "comment_text": "Because you have no square for excellent. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1134 - Q2", "comment_text": "I have not used patient transport for many years. I don't know why I have been sent this survey.", "question_type": "could_improve"}, {"comment_id": "NEAS S&C 3891 - Q1", "comment_text": "I gave my honest opionion to all my questions, and am happy with that. Thank you.", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6254 - Q1", "comment_text": "Because you ask me in text message", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 6356 - Q1", "comment_text": "I am healthcare professional and rang to arrange admission of a patient. I\u2019m unsure if you would want me to continue to complete survey. I assume it is for non healthcare professionals and the public?", "question_type": "nonspecific"}, {"comment_id": "NEAS PTS 841 - Q1", "comment_text": "[7. When you used the ambulance service most recently, how long did you need to wait for the transport to arrive from the arranged pick-up time?] Can\u2019t understand question.", "question_type": "nonspecific"}, {"comment_id": "NHFT 1182 - Q1", "comment_text": "Wish they could have stayed longer than eight weeks. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1374 - Q1", "comment_text": "More sessions. ", "question_type": "could_improve"}, {"comment_id": "NHFT 1401 - Q2", "comment_text": "Stop asking us to do these forms, it's stupid.  Nothing changes. ", "question_type": "what_good"}, {"comment_id": "NHFT 1409 - Q1", "comment_text": "If they had time it would be good to see them more often. ", "question_type": "could_improve"}, {"comment_id": "NHFT 817 - Q1", "comment_text": "Doing acupuncture again and stop cutting back for people that need it.", "question_type": "could_improve"}, {"comment_id": "NEAS 111 2078 - Q1", "comment_text": "Continued comments for 2 question on form.", "question_type": "nonspecific"}, {"comment_id": "NEAS 111 2389 - Q3", "comment_text": "Think you,ve got that answer in previous questions ", "question_type": "nonspecific"}, {"comment_id": "NEAS S&C 5226 - Q1", "comment_text": "Because you asked for it.", "question_type": "nonspecific"}, {"comment_id": "NHFT 34 - Q2", "comment_text": "Getting more money on benefits.", "question_type": "what_good"}, {"comment_id": "NHFT 123 - Q1", "comment_text": "Service too short. ", "question_type": "could_improve"}, {"comment_id": "NHFT 298 - Q2", "comment_text": "Staff helped with my release & resettlement. ", "question_type": "what_good"}, {"comment_id": "NHFT 905 - Q1", "comment_text": "Have longer therapy.  ", "question_type": "could_improve"}, {"comment_id": "NHFT 1066 - Q1", "comment_text": "have more days with me. See me more than 1 day a week.", "question_type": "could_improve"}, {"comment_id": "NHFT 1981 - Q1", "comment_text": "More frequent visits from NHS professionals.", "question_type": "could_improve"}, {"comment_id": "NHFT 1375 - Q1", "comment_text": "There is one thing that I can only thing of is moving patients quicker to moving on, but apart from that, everything is good. ", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1081 - Q2", "comment_text": "Service very good.", "question_type": "could_improve"}, {"comment_id": "NEAS PTS 1111 - Q2", "comment_text": "I have not used patient transport which therefore must have been recorded incorrectly and is a waste of resource. Not good?", "question_type": "could_improve"}, {"comment_id": "NHFT 1131 - Q1", "comment_text": "Personally I do thing I need the complaints system explaining to me in more depth.  I do feel that I'm not heard in terns of making complaints!!", "question_type": "could_improve"}]
\ No newline at end of file
diff --git a/docker_data/data_out/file_01.json b/docker_data/data_out/file_01.json
new file mode 100644
index 00000000..34f6c234
--- /dev/null
+++ b/docker_data/data_out/file_01.json
@@ -0,0 +1 @@
+[{"comment_id": "1", "sentiment": 2.0}, {"comment_id": "2", "sentiment": 4.0}, {"comment_id": "3", "sentiment": "Labelling not possible"}, {"comment_id": "4", "sentiment": 1.0}]
\ No newline at end of file
diff --git a/docker_run.py b/docker_run.py
new file mode 100644
index 00000000..c25331cc
--- /dev/null
+++ b/docker_run.py
@@ -0,0 +1,105 @@
+import argparse
+import json
+import os
+
+import pandas as pd
+from tensorflow.keras.saving import load_model
+
+from pxtextmining.factories.factory_predict_unlabelled_text import (
+    predict_sentiment_bert,
+)
+
+
+def load_sentiment_model():
+    model_path = "bert_sentiment"
+    if not os.path.exists(model_path):
+        model_path = os.path.join("api", model_path)
+    loaded_model = load_model(model_path)
+    return loaded_model
+
+
+def get_sentiment_predictions(
+    text_to_predict, loaded_model, preprocess_text, additional_features
+):
+    predictions = predict_sentiment_bert(
+        text_to_predict,
+        loaded_model,
+        preprocess_text=preprocess_text,
+        additional_features=additional_features,
+    )
+    return predictions
+
+
+def predict_sentiment(items):
+    """Accepts comment ids, comment text and question type as JSON in a POST request. Makes predictions using trained Tensorflow Keras model.
+
+    Args:
+        items (List[ItemIn]): JSON list of dictionaries with the following compulsory keys:
+        - `comment_id` (str)
+        - `comment_text` (str)
+        - `question_type` (str)
+        The 'question_type' must be one of three values: 'nonspecific', 'what_good', and 'could_improve'.
+        For example, `[{'comment_id': '1', 'comment_text': 'Thank you', 'question_type': 'what_good'},
+        {'comment_id': '2', 'comment_text': 'Food was cold', 'question_type': 'could_improve'}]`
+
+    Returns:
+        (dict): Keys are: `comment_id`, `comment_text`, and predicted `labels`.
+    """
+
+    # Process received data
+    loaded_model = load_sentiment_model()
+    df = pd.DataFrame([i for i in items], dtype=str)
+    df_newindex = df.set_index("comment_id")
+    if df_newindex.index.duplicated().sum() != 0:
+        raise ValueError("comment_id must all be unique values")
+    df_newindex.index.rename("Comment ID", inplace=True)
+    text_to_predict = df_newindex[["comment_text", "question_type"]]
+    text_to_predict = text_to_predict.rename(
+        columns={"comment_text": "FFT answer", "question_type": "FFT_q_standardised"}
+    )
+    # Make predictions
+    preds_df = get_sentiment_predictions(
+        text_to_predict, loaded_model, preprocess_text=False, additional_features=True
+    )
+    # Join predicted labels with received data
+    preds_df["comment_id"] = preds_df.index.astype(str)
+    merged = pd.merge(df, preds_df, how="left", on="comment_id")
+    merged["sentiment"] = merged["sentiment"].fillna("Labelling not possible")
+    return_dict = merged[["comment_id", "sentiment"]].to_dict(orient="records")
+    return return_dict
+
+
+def parse_args():
+    """Parse command line arguments"""
+    parser = argparse.ArgumentParser()
+    parser.add_argument(
+        "json_file",
+        nargs=1,
+        help="Name of the json file",
+    )
+    parser.add_argument(
+        "--local-storage",
+        "-l",
+        action="store_true",
+        help="Use local storage (instead of Azure)",
+    )
+    args = parser.parse_args()
+
+    return args
+
+
+def main():
+    args = parse_args()
+    json_file = os.path.join("data", "data_in", args.json_file[0])
+    with open(json_file, "r") as jf:
+        json_in = json.load(jf)
+    if not args.local_storage:
+        os.remove(json_file)
+    json_out = predict_sentiment(json_in)
+    out_path = os.path.join("data", "data_out", args.json_file[0])
+    with open(out_path, "w+") as jf:
+        json.dump(json_out, jf)
+
+
+if __name__ == "__main__":
+    main()
diff --git a/docs/reference/API/API.md b/docs/reference/API/API.md
index 0025b6f6..820598d2 100644
--- a/docs/reference/API/API.md
+++ b/docs/reference/API/API.md
@@ -56,10 +56,9 @@ text_data <- toJSON(df)
 import requests
 
 url = "API_URL_GOES_HERE"
-headers = {'User-Agent': 'Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.76 Safari/537.36'}
 
 response = requests.post(f"{url}/predict_multilabel",
-                          json = text_data, headers = headers)
+                          json = text_data)
 ```
 
 ```R
@@ -72,7 +71,6 @@ r <- POST(
   body = text_data,
   encode = "json",
   add_headers(
-    "User-Agent" = "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.76 Safari/537.36",
     "Content-Type" = "application/json"
   )
 )
diff --git a/docs/reference/pxtextmining/pipelines/sentiment_pipeline.md b/docs/reference/pxtextmining/pipelines/sentiment_pipeline.md
new file mode 100644
index 00000000..07d9b070
--- /dev/null
+++ b/docs/reference/pxtextmining/pipelines/sentiment_pipeline.md
@@ -0,0 +1 @@
+::: pxtextmining.pipelines.sentiment_pipeline
diff --git a/poetry.lock b/poetry.lock
index 83d25c3d..d97550d7 100644
--- a/poetry.lock
+++ b/poetry.lock
@@ -8,7 +8,7 @@ python-versions = ">=3.6"
 
 [[package]]
 name = "anyio"
-version = "3.7.0"
+version = "3.7.1"
 description = "High level compatibility layer for multiple asynchronous event loop implementations"
 category = "dev"
 optional = false
@@ -20,7 +20,7 @@ idna = ">=2.8"
 sniffio = ">=1.1"
 
 [package.extras]
-doc = ["Sphinx (>=6.1.0)", "packaging", "sphinx-autodoc-typehints (>=1.2.0)", "sphinx-rtd-theme", "sphinxcontrib-jquery"]
+doc = ["Sphinx", "packaging", "sphinx-autodoc-typehints (>=1.2.0)", "sphinx-rtd-theme (>=1.2.2)", "sphinxcontrib-jquery"]
 test = ["anyio[trio]", "coverage[toml] (>=4.5)", "hypothesis (>=4.0)", "mock (>=4)", "psutil (>=5.9)", "pytest (>=7.0)", "pytest-mock (>=3.6.1)", "trustme", "uvloop (>=0.17)"]
 trio = ["trio (<0.22)"]
 
@@ -100,6 +100,17 @@ python-versions = "*"
 six = ">=1.6.1,<2.0"
 wheel = ">=0.23.0,<1.0"
 
+[[package]]
+name = "async-lru"
+version = "2.0.4"
+description = "Simple LRU cache for asyncio"
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
+[package.dependencies]
+typing-extensions = {version = ">=4.0.0", markers = "python_version < \"3.11\""}
+
 [[package]]
 name = "attrs"
 version = "23.1.0"
@@ -115,6 +126,17 @@ docs = ["furo", "myst-parser", "sphinx", "sphinx-notfound-page", "sphinxcontrib-
 tests = ["attrs[tests-no-zope]", "zope-interface"]
 tests-no-zope = ["cloudpickle", "hypothesis", "mypy (>=1.1.1)", "pympler", "pytest (>=4.3.0)", "pytest-mypy-plugins", "pytest-xdist[psutil]"]
 
+[[package]]
+name = "babel"
+version = "2.12.1"
+description = "Internationalization utilities"
+category = "dev"
+optional = false
+python-versions = ">=3.7"
+
+[package.dependencies]
+pytz = {version = ">=2015.7", markers = "python_version < \"3.9\""}
+
 [[package]]
 name = "backcall"
 version = "0.2.0"
@@ -155,14 +177,17 @@ css = ["tinycss2 (>=1.1.0,<1.2)"]
 
 [[package]]
 name = "blis"
-version = "0.7.9"
+version = "0.7.10"
 description = "The Blis BLAS-like linear algebra library, as a self-contained C-extension."
 category = "main"
 optional = false
 python-versions = "*"
 
 [package.dependencies]
-numpy = ">=1.15.0"
+numpy = [
+    {version = ">=1.15.0", markers = "python_version < \"3.9\""},
+    {version = ">=1.19.0", markers = "python_version >= \"3.9\""},
+]
 
 [[package]]
 name = "cachetools"
@@ -174,7 +199,7 @@ python-versions = ">=3.7"
 
 [[package]]
 name = "catalogue"
-version = "2.0.8"
+version = "2.0.9"
 description = "Super lightweight function registries for your library"
 category = "main"
 optional = false
@@ -182,7 +207,7 @@ python-versions = ">=3.6"
 
 [[package]]
 name = "certifi"
-version = "2023.5.7"
+version = "2023.7.22"
 description = "Python package for providing Mozilla's CA Bundle."
 category = "main"
 optional = false
@@ -199,9 +224,17 @@ python-versions = "*"
 [package.dependencies]
 pycparser = "*"
 
+[[package]]
+name = "cfgv"
+version = "3.3.1"
+description = "Validate configuration and produce human readable error messages."
+category = "dev"
+optional = false
+python-versions = ">=3.6.1"
+
 [[package]]
 name = "charset-normalizer"
-version = "3.1.0"
+version = "3.2.0"
 description = "The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet."
 category = "main"
 optional = false
@@ -209,7 +242,7 @@ python-versions = ">=3.7.0"
 
 [[package]]
 name = "click"
-version = "8.1.3"
+version = "8.1.6"
 description = "Composable command line interface toolkit"
 category = "main"
 optional = false
@@ -228,14 +261,14 @@ python-versions = "!=3.0.*,!=3.1.*,!=3.2.*,!=3.3.*,!=3.4.*,!=3.5.*,!=3.6.*,>=2.7
 
 [[package]]
 name = "comm"
-version = "0.1.3"
+version = "0.1.4"
 description = "Jupyter Python Comm implementation, for usage in ipykernel, xeus-python etc."
 category = "dev"
 optional = false
 python-versions = ">=3.6"
 
 [package.dependencies]
-traitlets = ">=5.3"
+traitlets = ">=4"
 
 [package.extras]
 lint = ["black (>=22.6.0)", "mdformat (>0.7)", "mdformat-gfm (>=0.3.5)", "ruff (>=0.0.156)"]
@@ -244,14 +277,14 @@ typing = ["mypy (>=0.990)"]
 
 [[package]]
 name = "confection"
-version = "0.0.4"
+version = "0.1.1"
 description = "The sweetest config system for Python"
 category = "main"
 optional = false
 python-versions = ">=3.6"
 
 [package.dependencies]
-pydantic = ">=1.7.4,<1.8 || >1.8,<1.8.1 || >1.8.1,<1.11.0"
+pydantic = ">=1.7.4,<1.8 || >1.8,<1.8.1 || >1.8.1,<3.0.0"
 srsly = ">=2.4.0,<3.0.0"
 
 [[package]]
@@ -304,7 +337,7 @@ python-versions = "*"
 
 [[package]]
 name = "debugpy"
-version = "1.6.7"
+version = "1.6.7.post1"
 description = "An implementation of the Debug Adapter Protocol for Python"
 category = "dev"
 optional = false
@@ -326,9 +359,17 @@ category = "dev"
 optional = false
 python-versions = ">=2.7, !=3.0.*, !=3.1.*, !=3.2.*, !=3.3.*, !=3.4.*"
 
+[[package]]
+name = "distlib"
+version = "0.3.7"
+description = "Distribution utilities"
+category = "dev"
+optional = false
+python-versions = "*"
+
 [[package]]
 name = "exceptiongroup"
-version = "1.1.1"
+version = "1.1.2"
 description = "Backport of PEP 654 (exception groups)"
 category = "dev"
 optional = false
@@ -350,25 +391,23 @@ tests = ["asttokens", "littleutils", "pytest", "rich"]
 
 [[package]]
 name = "fastapi"
-version = "0.94.1"
+version = "0.101.0"
 description = "FastAPI framework, high performance, easy to learn, fast to code, ready for production"
 category = "dev"
 optional = false
 python-versions = ">=3.7"
 
 [package.dependencies]
-pydantic = ">=1.6.2,<1.7 || >1.7,<1.7.1 || >1.7.1,<1.7.2 || >1.7.2,<1.7.3 || >1.7.3,<1.8 || >1.8,<1.8.1 || >1.8.1,<2.0.0"
-starlette = ">=0.26.1,<0.27.0"
+pydantic = ">=1.7.4,<1.8 || >1.8,<1.8.1 || >1.8.1,<2.0.0 || >2.0.0,<2.0.1 || >2.0.1,<2.1.0 || >2.1.0,<3.0.0"
+starlette = ">=0.27.0,<0.28.0"
+typing-extensions = ">=4.5.0"
 
 [package.extras]
-all = ["email-validator (>=1.1.1)", "httpx (>=0.23.0)", "itsdangerous (>=1.1.0)", "jinja2 (>=2.11.2)", "orjson (>=3.2.1)", "python-multipart (>=0.0.5)", "pyyaml (>=5.3.1)", "ujson (>=4.0.1,!=4.0.2,!=4.1.0,!=4.2.0,!=4.3.0,!=5.0.0,!=5.1.0)", "uvicorn[standard] (>=0.12.0)"]
-dev = ["pre-commit (>=2.17.0,<3.0.0)", "ruff (==0.0.138)", "uvicorn[standard] (>=0.12.0,<0.21.0)"]
-doc = ["mdx-include (>=1.4.1,<2.0.0)", "mkdocs (>=1.1.2,<2.0.0)", "mkdocs-markdownextradata-plugin (>=0.1.7,<0.3.0)", "mkdocs-material (>=8.1.4,<9.0.0)", "pyyaml (>=5.3.1,<7.0.0)", "typer-cli (>=0.0.13,<0.0.14)", "typer[all] (>=0.6.1,<0.8.0)"]
-test = ["anyio[trio] (>=3.2.1,<4.0.0)", "black (==23.1.0)", "coverage[toml] (>=6.5.0,<8.0)", "databases[sqlite] (>=0.3.2,<0.7.0)", "email-validator (>=1.1.1,<2.0.0)", "flask (>=1.1.2,<3.0.0)", "httpx (>=0.23.0,<0.24.0)", "isort (>=5.0.6,<6.0.0)", "mypy (==0.982)", "orjson (>=3.2.1,<4.0.0)", "passlib[bcrypt] (>=1.7.2,<2.0.0)", "peewee (>=3.13.3,<4.0.0)", "pytest (>=7.1.3,<8.0.0)", "python-jose[cryptography] (>=3.3.0,<4.0.0)", "python-multipart (>=0.0.5,<0.0.7)", "pyyaml (>=5.3.1,<7.0.0)", "ruff (==0.0.138)", "sqlalchemy (>=1.3.18,<1.4.43)", "types-orjson (==3.6.2)", "types-ujson (==5.7.0.1)", "ujson (>=4.0.1,!=4.0.2,!=4.1.0,!=4.2.0,!=4.3.0,!=5.0.0,!=5.1.0,<6.0.0)"]
+all = ["email-validator (>=2.0.0)", "httpx (>=0.23.0)", "itsdangerous (>=1.1.0)", "jinja2 (>=2.11.2)", "orjson (>=3.2.1)", "pydantic-extra-types (>=2.0.0)", "pydantic-settings (>=2.0.0)", "python-multipart (>=0.0.5)", "pyyaml (>=5.3.1)", "ujson (>=4.0.1,!=4.0.2,!=4.1.0,!=4.2.0,!=4.3.0,!=5.0.0,!=5.1.0)", "uvicorn[standard] (>=0.12.0)"]
 
 [[package]]
 name = "fastjsonschema"
-version = "2.17.1"
+version = "2.18.0"
 description = "Fastest Python implementation of JSON schema"
 category = "dev"
 optional = false
@@ -399,7 +438,7 @@ python-versions = "*"
 
 [[package]]
 name = "fonttools"
-version = "4.40.0"
+version = "4.42.0"
 description = "Tools to manipulate font files"
 category = "main"
 optional = false
@@ -530,25 +569,25 @@ six = "*"
 
 [[package]]
 name = "griffe"
-version = "0.29.0"
+version = "0.32.3"
 description = "Signatures for entire Python programs. Extract the structure, the frame, the skeleton of your project, to generate API documentation or find breaking changes in your API."
 category = "dev"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
 colorama = ">=0.4"
 
 [[package]]
 name = "grpcio"
-version = "1.54.2"
+version = "1.56.2"
 description = "HTTP/2-based RPC framework"
 category = "main"
 optional = false
 python-versions = ">=3.7"
 
 [package.extras]
-protobuf = ["grpcio-tools (>=1.54.2)"]
+protobuf = ["grpcio-tools (>=1.56.2)"]
 
 [[package]]
 name = "h11"
@@ -560,14 +599,14 @@ python-versions = ">=3.7"
 
 [[package]]
 name = "h5py"
-version = "3.8.0"
+version = "3.9.0"
 description = "Read and write HDF5 files from Python"
 category = "main"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
-numpy = ">=1.14.5"
+numpy = ">=1.17.3"
 
 [[package]]
 name = "httpcore"
@@ -609,7 +648,7 @@ socks = ["socksio (>=1.0.0,<2.0.0)"]
 
 [[package]]
 name = "huggingface-hub"
-version = "0.15.1"
+version = "0.16.4"
 description = "Client library to download and publish models, datasets and other repos on the huggingface.co hub"
 category = "main"
 optional = false
@@ -625,15 +664,27 @@ tqdm = ">=4.42.1"
 typing-extensions = ">=3.7.4.3"
 
 [package.extras]
-all = ["InquirerPy (==0.3.4)", "Jinja2", "Pillow", "black (>=23.1,<24.0)", "gradio", "jedi", "mypy (==0.982)", "numpy", "pytest", "pytest-cov", "pytest-env", "pytest-vcr", "pytest-xdist", "ruff (>=0.0.241)", "soundfile", "types-PyYAML", "types-requests", "types-simplejson", "types-toml", "types-tqdm", "types-urllib3", "urllib3 (<2.0)"]
+all = ["InquirerPy (==0.3.4)", "Jinja2", "Pillow", "aiohttp", "black (>=23.1,<24.0)", "gradio", "jedi", "mypy (==0.982)", "numpy", "pydantic", "pytest", "pytest-asyncio", "pytest-cov", "pytest-env", "pytest-vcr", "pytest-xdist", "ruff (>=0.0.241)", "soundfile", "types-PyYAML", "types-requests", "types-simplejson", "types-toml", "types-tqdm", "types-urllib3", "urllib3 (<2.0)"]
 cli = ["InquirerPy (==0.3.4)"]
-dev = ["InquirerPy (==0.3.4)", "Jinja2", "Pillow", "black (>=23.1,<24.0)", "gradio", "jedi", "mypy (==0.982)", "numpy", "pytest", "pytest-cov", "pytest-env", "pytest-vcr", "pytest-xdist", "ruff (>=0.0.241)", "soundfile", "types-PyYAML", "types-requests", "types-simplejson", "types-toml", "types-tqdm", "types-urllib3", "urllib3 (<2.0)"]
+dev = ["InquirerPy (==0.3.4)", "Jinja2", "Pillow", "aiohttp", "black (>=23.1,<24.0)", "gradio", "jedi", "mypy (==0.982)", "numpy", "pydantic", "pytest", "pytest-asyncio", "pytest-cov", "pytest-env", "pytest-vcr", "pytest-xdist", "ruff (>=0.0.241)", "soundfile", "types-PyYAML", "types-requests", "types-simplejson", "types-toml", "types-tqdm", "types-urllib3", "urllib3 (<2.0)"]
 fastai = ["fastai (>=2.4)", "fastcore (>=1.3.27)", "toml"]
+inference = ["aiohttp", "pydantic"]
 quality = ["black (>=23.1,<24.0)", "mypy (==0.982)", "ruff (>=0.0.241)"]
 tensorflow = ["graphviz", "pydot", "tensorflow"]
-testing = ["InquirerPy (==0.3.4)", "Jinja2", "Pillow", "gradio", "jedi", "numpy", "pytest", "pytest-cov", "pytest-env", "pytest-vcr", "pytest-xdist", "soundfile", "urllib3 (<2.0)"]
+testing = ["InquirerPy (==0.3.4)", "Jinja2", "Pillow", "aiohttp", "gradio", "jedi", "numpy", "pydantic", "pytest", "pytest-asyncio", "pytest-cov", "pytest-env", "pytest-vcr", "pytest-xdist", "soundfile", "urllib3 (<2.0)"]
 torch = ["torch"]
-typing = ["types-PyYAML", "types-requests", "types-simplejson", "types-toml", "types-tqdm", "types-urllib3"]
+typing = ["pydantic", "types-PyYAML", "types-requests", "types-simplejson", "types-toml", "types-tqdm", "types-urllib3"]
+
+[[package]]
+name = "identify"
+version = "2.5.26"
+description = "File identification library for Python"
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
+[package.extras]
+license = ["ukkonen"]
 
 [[package]]
 name = "idna"
@@ -645,11 +696,11 @@ python-versions = ">=3.5"
 
 [[package]]
 name = "importlib-metadata"
-version = "6.6.0"
+version = "6.8.0"
 description = "Read metadata from Python packages"
 category = "main"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
 zipp = ">=0.5"
@@ -657,22 +708,22 @@ zipp = ">=0.5"
 [package.extras]
 docs = ["furo", "jaraco.packaging (>=9)", "jaraco.tidelift (>=1.4)", "rst.linker (>=1.9)", "sphinx (>=3.5)", "sphinx-lint"]
 perf = ["ipython"]
-testing = ["flake8 (<5)", "flufl.flake8", "importlib-resources (>=1.3)", "packaging", "pyfakefs", "pytest (>=6)", "pytest-black (>=0.3.7)", "pytest-checkdocs (>=2.4)", "pytest-cov", "pytest-enabler (>=1.3)", "pytest-flake8", "pytest-mypy (>=0.9.1)", "pytest-perf (>=0.9.2)"]
+testing = ["flufl.flake8", "importlib-resources (>=1.3)", "packaging", "pyfakefs", "pytest (>=6)", "pytest-black (>=0.3.7)", "pytest-checkdocs (>=2.4)", "pytest-cov", "pytest-enabler (>=2.2)", "pytest-mypy (>=0.9.1)", "pytest-perf (>=0.9.2)", "pytest-ruff"]
 
 [[package]]
 name = "importlib-resources"
-version = "5.12.0"
+version = "6.0.1"
 description = "Read resources from Python packages"
 category = "main"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
 zipp = {version = ">=3.1.0", markers = "python_version < \"3.10\""}
 
 [package.extras]
-docs = ["furo", "jaraco.packaging (>=9)", "jaraco.tidelift (>=1.4)", "rst.linker (>=1.9)", "sphinx (>=3.5)", "sphinx-lint"]
-testing = ["flake8 (<5)", "pytest (>=6)", "pytest-black (>=0.3.7)", "pytest-checkdocs (>=2.4)", "pytest-cov", "pytest-enabler (>=1.3)", "pytest-flake8", "pytest-mypy (>=0.9.1)"]
+docs = ["furo", "jaraco.packaging (>=9.3)", "jaraco.tidelift (>=1.4)", "rst.linker (>=1.9)", "sphinx (>=3.5)", "sphinx-lint"]
+testing = ["pytest (>=6)", "pytest-black (>=0.3.7)", "pytest-checkdocs (>=2.4)", "pytest-cov", "pytest-enabler (>=2.2)", "pytest-mypy (>=0.9.1)", "pytest-ruff"]
 
 [[package]]
 name = "iniconfig"
@@ -684,7 +735,7 @@ python-versions = ">=3.7"
 
 [[package]]
 name = "ipykernel"
-version = "6.23.2"
+version = "6.25.1"
 description = "IPython Kernel for Jupyter"
 category = "dev"
 optional = false
@@ -758,14 +809,14 @@ python-versions = "*"
 
 [[package]]
 name = "ipywidgets"
-version = "8.0.6"
+version = "8.1.0"
 description = "Jupyter interactive widgets"
 category = "dev"
 optional = false
 python-versions = ">=3.7"
 
 [package.dependencies]
-ipykernel = ">=4.5.1"
+comm = ">=0.1.3"
 ipython = ">=6.1.0"
 jupyterlab-widgets = ">=3.0.7,<3.1.0"
 traitlets = ">=4.3.1"
@@ -787,7 +838,7 @@ arrow = ">=0.15.0"
 
 [[package]]
 name = "jax"
-version = "0.4.12"
+version = "0.4.13"
 description = "Differentiate, compile, and transform Numpy code."
 category = "main"
 optional = false
@@ -802,32 +853,31 @@ scipy = ">=1.7"
 
 [package.extras]
 australis = ["protobuf (>=3.13,<4)"]
-ci = ["jaxlib (==0.4.11)"]
-cpu = ["jaxlib (==0.4.12)"]
-cuda = ["jaxlib (==0.4.12+cuda11.cudnn86)"]
-cuda11-cudnn82 = ["jaxlib (==0.4.12+cuda11.cudnn82)"]
-cuda11-cudnn86 = ["jaxlib (==0.4.12+cuda11.cudnn86)"]
-cuda11-local = ["jaxlib (==0.4.12+cuda11.cudnn86)"]
-cuda11-pip = ["jaxlib (==0.4.12+cuda11.cudnn86)", "nvidia-cublas-cu11 (>=11.11)", "nvidia-cuda-cupti-cu11 (>=11.8)", "nvidia-cuda-nvcc-cu11 (>=11.8)", "nvidia-cuda-runtime-cu11 (>=11.8)", "nvidia-cudnn-cu11 (>=8.8)", "nvidia-cufft-cu11 (>=10.9)", "nvidia-cusolver-cu11 (>=11.4)", "nvidia-cusparse-cu11 (>=11.7)"]
-cuda12-local = ["jaxlib (==0.4.12+cuda12.cudnn88)"]
-cuda12-pip = ["jaxlib (==0.4.12+cuda12.cudnn88)", "nvidia-cublas-cu12", "nvidia-cuda-cupti-cu12", "nvidia-cuda-nvcc-cu12", "nvidia-cuda-runtime-cu12", "nvidia-cudnn-cu12 (>=8.9)", "nvidia-cufft-cu12", "nvidia-cusolver-cu12", "nvidia-cusparse-cu12"]
+ci = ["jaxlib (==0.4.12)"]
+cpu = ["jaxlib (==0.4.13)"]
+cuda = ["jaxlib (==0.4.13+cuda11.cudnn86)"]
+cuda11-cudnn86 = ["jaxlib (==0.4.13+cuda11.cudnn86)"]
+cuda11-local = ["jaxlib (==0.4.13+cuda11.cudnn86)"]
+cuda11-pip = ["jaxlib (==0.4.13+cuda11.cudnn86)", "nvidia-cublas-cu11 (>=11.11)", "nvidia-cuda-cupti-cu11 (>=11.8)", "nvidia-cuda-nvcc-cu11 (>=11.8)", "nvidia-cuda-runtime-cu11 (>=11.8)", "nvidia-cudnn-cu11 (>=8.8)", "nvidia-cufft-cu11 (>=10.9)", "nvidia-cusolver-cu11 (>=11.4)", "nvidia-cusparse-cu11 (>=11.7)"]
+cuda12-local = ["jaxlib (==0.4.13+cuda12.cudnn89)"]
+cuda12-pip = ["jaxlib (==0.4.13+cuda12.cudnn89)", "nvidia-cublas-cu12", "nvidia-cuda-cupti-cu12", "nvidia-cuda-nvcc-cu12", "nvidia-cuda-runtime-cu12", "nvidia-cudnn-cu12 (>=8.9)", "nvidia-cufft-cu12", "nvidia-cusolver-cu12", "nvidia-cusparse-cu12"]
 minimum-jaxlib = ["jaxlib (==0.4.11)"]
-tpu = ["jaxlib (==0.4.12)", "libtpu-nightly (==0.1.dev20230608)"]
+tpu = ["jaxlib (==0.4.13)", "libtpu-nightly (==0.1.dev20230622)"]
 
 [[package]]
 name = "jedi"
-version = "0.18.2"
+version = "0.19.0"
 description = "An autocompletion tool for Python that can be used for text editors."
 category = "dev"
 optional = false
 python-versions = ">=3.6"
 
 [package.dependencies]
-parso = ">=0.8.0,<0.9.0"
+parso = ">=0.8.3,<0.9.0"
 
 [package.extras]
 docs = ["Jinja2 (==2.11.3)", "MarkupSafe (==1.1.1)", "Pygments (==2.8.1)", "alabaster (==0.7.12)", "babel (==2.9.1)", "chardet (==4.0.0)", "commonmark (==0.8.1)", "docutils (==0.17.1)", "future (==0.18.2)", "idna (==2.10)", "imagesize (==1.2.0)", "mock (==1.0.1)", "packaging (==20.9)", "pyparsing (==2.4.7)", "pytz (==2021.1)", "readthedocs-sphinx-ext (==2.1.4)", "recommonmark (==0.5.0)", "requests (==2.25.1)", "six (==1.15.0)", "snowballstemmer (==2.1.0)", "sphinx (==1.8.5)", "sphinx-rtd-theme (==0.4.3)", "sphinxcontrib-serializinghtml (==1.1.4)", "sphinxcontrib-websupport (==1.2.4)", "urllib3 (==1.26.4)"]
-qa = ["flake8 (==3.8.3)", "mypy (==0.782)"]
+qa = ["flake8 (==5.0.4)", "mypy (==0.971)", "types-setuptools (==67.2.0.1)"]
 testing = ["Django (<3.1)", "attrs", "colorama", "docopt", "pytest (<7.0.0)"]
 
 [[package]]
@@ -846,39 +896,52 @@ i18n = ["Babel (>=2.7)"]
 
 [[package]]
 name = "joblib"
-version = "1.2.0"
+version = "1.3.2"
 description = "Lightweight pipelining with Python functions"
 category = "main"
 optional = false
 python-versions = ">=3.7"
 
+[[package]]
+name = "json5"
+version = "0.9.14"
+description = "A Python implementation of the JSON5 data format."
+category = "dev"
+optional = false
+python-versions = "*"
+
+[package.extras]
+dev = ["hypothesis"]
+
 [[package]]
 name = "jsonpointer"
-version = "2.3"
+version = "2.4"
 description = "Identify specific nodes in a JSON document (RFC 6901)"
 category = "dev"
 optional = false
-python-versions = ">=2.7, !=3.0.*, !=3.1.*, !=3.2.*, !=3.3.*"
+python-versions = ">=2.7, !=3.0.*, !=3.1.*, !=3.2.*, !=3.3.*, !=3.4.*, !=3.5.*, !=3.6.*"
 
 [[package]]
 name = "jsonschema"
-version = "4.17.3"
+version = "4.19.0"
 description = "An implementation of JSON Schema validation for Python"
 category = "dev"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
-attrs = ">=17.4.0"
+attrs = ">=22.2.0"
 fqdn = {version = "*", optional = true, markers = "extra == \"format-nongpl\""}
 idna = {version = "*", optional = true, markers = "extra == \"format-nongpl\""}
 importlib-resources = {version = ">=1.4.0", markers = "python_version < \"3.9\""}
 isoduration = {version = "*", optional = true, markers = "extra == \"format-nongpl\""}
 jsonpointer = {version = ">1.13", optional = true, markers = "extra == \"format-nongpl\""}
+jsonschema-specifications = ">=2023.03.6"
 pkgutil-resolve-name = {version = ">=1.3.10", markers = "python_version < \"3.9\""}
-pyrsistent = ">=0.14.0,<0.17.0 || >0.17.0,<0.17.1 || >0.17.1,<0.17.2 || >0.17.2"
+referencing = ">=0.28.4"
 rfc3339-validator = {version = "*", optional = true, markers = "extra == \"format-nongpl\""}
 rfc3986-validator = {version = ">0.1.0", optional = true, markers = "extra == \"format-nongpl\""}
+rpds-py = ">=0.7.1"
 uri-template = {version = "*", optional = true, markers = "extra == \"format-nongpl\""}
 webcolors = {version = ">=1.11", optional = true, markers = "extra == \"format-nongpl\""}
 
@@ -886,6 +949,18 @@ webcolors = {version = ">=1.11", optional = true, markers = "extra == \"format-n
 format = ["fqdn", "idna", "isoduration", "jsonpointer (>1.13)", "rfc3339-validator", "rfc3987", "uri-template", "webcolors (>=1.11)"]
 format-nongpl = ["fqdn", "idna", "isoduration", "jsonpointer (>1.13)", "rfc3339-validator", "rfc3986-validator (>0.1.0)", "uri-template", "webcolors (>=1.11)"]
 
+[[package]]
+name = "jsonschema-specifications"
+version = "2023.7.1"
+description = "The JSON Schema meta-schemas and vocabularies, exposed as a Registry"
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
+[package.dependencies]
+importlib-resources = {version = ">=1.4.0", markers = "python_version < \"3.9\""}
+referencing = ">=0.28.0"
+
 [[package]]
 name = "jupyter"
 version = "1.0.0"
@@ -904,7 +979,7 @@ qtconsole = "*"
 
 [[package]]
 name = "jupyter-client"
-version = "8.2.0"
+version = "8.3.0"
 description = "Jupyter protocol implementation and client libraries"
 category = "dev"
 optional = false
@@ -962,16 +1037,17 @@ test = ["ipykernel", "pre-commit", "pytest", "pytest-cov", "pytest-timeout"]
 
 [[package]]
 name = "jupyter-events"
-version = "0.6.3"
+version = "0.7.0"
 description = "Jupyter Event System library"
 category = "dev"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
-jsonschema = {version = ">=3.2.0", extras = ["format-nongpl"]}
+jsonschema = {version = ">=4.18.0", extras = ["format-nongpl"]}
 python-json-logger = ">=2.0.4"
 pyyaml = ">=5.3"
+referencing = "*"
 rfc3339-validator = "*"
 rfc3986-validator = ">=0.1.1"
 traitlets = ">=5.3"
@@ -979,11 +1055,23 @@ traitlets = ">=5.3"
 [package.extras]
 cli = ["click", "rich"]
 docs = ["jupyterlite-sphinx", "myst-parser", "pydata-sphinx-theme", "sphinxcontrib-spelling"]
-test = ["click", "coverage", "pre-commit", "pytest (>=7.0)", "pytest-asyncio (>=0.19.0)", "pytest-console-scripts", "pytest-cov", "rich"]
+test = ["click", "pre-commit", "pytest (>=7.0)", "pytest-asyncio (>=0.19.0)", "pytest-console-scripts", "rich"]
+
+[[package]]
+name = "jupyter-lsp"
+version = "2.2.0"
+description = "Multi-Language Server WebSocket proxy for Jupyter Notebook/Lab server"
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
+[package.dependencies]
+importlib-metadata = {version = ">=4.8.3", markers = "python_version < \"3.10\""}
+jupyter-server = ">=1.1.2"
 
 [[package]]
 name = "jupyter-server"
-version = "2.6.0"
+version = "2.7.0"
 description = "The backend—i.e. core services, APIs, and REST endpoints—to Jupyter web applications."
 category = "dev"
 optional = false
@@ -1012,7 +1100,7 @@ websocket-client = "*"
 
 [package.extras]
 docs = ["ipykernel", "jinja2", "jupyter-client", "jupyter-server", "myst-parser", "nbformat", "prometheus-client", "pydata-sphinx-theme", "send2trash", "sphinx-autodoc-typehints", "sphinxcontrib-github-alt", "sphinxcontrib-openapi (>=0.8.0)", "sphinxcontrib-spelling", "sphinxemoji", "tornado", "typing-extensions"]
-test = ["ipykernel", "pre-commit", "pytest (>=7.0)", "pytest-console-scripts", "pytest-jupyter[server] (>=0.4)", "pytest-timeout", "requests"]
+test = ["flaky", "ipykernel", "pre-commit", "pytest (>=7.0)", "pytest-console-scripts", "pytest-jupyter[server] (>=0.4)", "pytest-timeout", "requests"]
 
 [[package]]
 name = "jupyter-server-terminals"
@@ -1030,6 +1118,36 @@ terminado = ">=0.8.3"
 docs = ["jinja2", "jupyter-server", "mistune (<3.0)", "myst-parser", "nbformat", "packaging", "pydata-sphinx-theme", "sphinxcontrib-github-alt", "sphinxcontrib-openapi", "sphinxcontrib-spelling", "sphinxemoji", "tornado"]
 test = ["coverage", "jupyter-server (>=2.0.0)", "pytest (>=7.0)", "pytest-cov", "pytest-jupyter[server] (>=0.5.3)", "pytest-timeout"]
 
+[[package]]
+name = "jupyterlab"
+version = "4.0.4"
+description = "JupyterLab computational environment"
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
+[package.dependencies]
+async-lru = ">=1.0.0"
+importlib-metadata = {version = ">=4.8.3", markers = "python_version < \"3.10\""}
+importlib-resources = {version = ">=1.4", markers = "python_version < \"3.9\""}
+ipykernel = "*"
+jinja2 = ">=3.0.3"
+jupyter-core = "*"
+jupyter-lsp = ">=2.0.0"
+jupyter-server = ">=2.4.0,<3"
+jupyterlab-server = ">=2.19.0,<3"
+notebook-shim = ">=0.2"
+packaging = "*"
+tomli = {version = "*", markers = "python_version < \"3.11\""}
+tornado = ">=6.2.0"
+traitlets = "*"
+
+[package.extras]
+dev = ["black[jupyter] (==23.3.0)", "build", "bump2version", "coverage", "hatch", "pre-commit", "pytest-cov", "ruff (==0.0.271)"]
+docs = ["jsx-lexer", "myst-parser", "pydata-sphinx-theme (>=0.13.0)", "pytest", "pytest-check-links", "pytest-tornasync", "sphinx (>=1.8)", "sphinx-copybutton"]
+docs-screenshots = ["altair (==5.0.1)", "ipython (==8.14.0)", "ipywidgets (==8.0.6)", "jupyterlab-geojson (==3.4.0)", "jupyterlab-language-pack-zh-cn (==4.0.post0)", "matplotlib (==3.7.1)", "nbconvert (>=7.0.0)", "pandas (==2.0.2)", "scipy (==1.10.1)", "vega-datasets (==0.9.0)"]
+test = ["coverage", "pytest (>=7.0)", "pytest-check-links (>=0.7)", "pytest-console-scripts", "pytest-cov", "pytest-jupyter (>=0.5.3)", "pytest-timeout", "pytest-tornasync", "requests", "requests-cache", "virtualenv"]
+
 [[package]]
 name = "jupyterlab-pygments"
 version = "0.2.2"
@@ -1038,9 +1156,32 @@ category = "dev"
 optional = false
 python-versions = ">=3.7"
 
+[[package]]
+name = "jupyterlab-server"
+version = "2.24.0"
+description = "A set of server components for JupyterLab and JupyterLab like applications."
+category = "dev"
+optional = false
+python-versions = ">=3.7"
+
+[package.dependencies]
+babel = ">=2.10"
+importlib-metadata = {version = ">=4.8.3", markers = "python_version < \"3.10\""}
+jinja2 = ">=3.0.3"
+json5 = ">=0.9.0"
+jsonschema = ">=4.17.3"
+jupyter-server = ">=1.21,<3"
+packaging = ">=21.3"
+requests = ">=2.28"
+
+[package.extras]
+docs = ["autodoc-traits", "jinja2 (<3.2.0)", "mistune (<4)", "myst-parser", "pydata-sphinx-theme", "sphinx", "sphinx-copybutton", "sphinxcontrib-openapi (>0.8)"]
+openapi = ["openapi-core (>=0.16.1,<0.17.0)", "ruamel-yaml"]
+test = ["hatch", "ipykernel", "jupyterlab-server[openapi]", "openapi-spec-validator (>=0.5.1,<0.7.0)", "pytest (>=7.0)", "pytest-console-scripts", "pytest-cov", "pytest-jupyter[server] (>=0.6.2)", "pytest-timeout", "requests-mock", "sphinxcontrib-spelling", "strict-rfc3339", "werkzeug"]
+
 [[package]]
 name = "jupyterlab-widgets"
-version = "3.0.7"
+version = "3.0.8"
 description = "Jupyter interactive widgets for JupyterLab"
 category = "dev"
 optional = false
@@ -1075,7 +1216,7 @@ data = ["language-data (>=1.1,<2.0)"]
 
 [[package]]
 name = "libclang"
-version = "16.0.0"
+version = "16.0.6"
 description = "Clang Python Bindings, mirrored from the official LLVM repo: https://github.com/llvm/llvm-project/tree/main/clang/bindings/python, to make the installation process easier."
 category = "main"
 optional = false
@@ -1083,16 +1224,17 @@ python-versions = "*"
 
 [[package]]
 name = "markdown"
-version = "3.3.7"
-description = "Python implementation of Markdown."
+version = "3.4.4"
+description = "Python implementation of John Gruber's Markdown."
 category = "main"
 optional = false
-python-versions = ">=3.6"
+python-versions = ">=3.7"
 
 [package.dependencies]
 importlib-metadata = {version = ">=4.4", markers = "python_version < \"3.10\""}
 
 [package.extras]
+docs = ["mdx-gh-links (>=0.2)", "mkdocs (>=1.0)", "mkdocs-nature (>=0.4)"]
 testing = ["coverage", "pyyaml"]
 
 [[package]]
@@ -1105,7 +1247,7 @@ python-versions = ">=3.7"
 
 [[package]]
 name = "matplotlib"
-version = "3.7.1"
+version = "3.7.2"
 description = "Python plotting package"
 category = "main"
 optional = false
@@ -1120,7 +1262,7 @@ kiwisolver = ">=1.0.1"
 numpy = ">=1.20"
 packaging = ">=20.0"
 pillow = ">=6.2.0"
-pyparsing = ">=2.3.1"
+pyparsing = ">=2.3.1,<3.1"
 python-dateutil = ">=2.7"
 setuptools_scm = ">=7"
 
@@ -1145,15 +1287,15 @@ python-versions = ">=3.6"
 
 [[package]]
 name = "mistune"
-version = "2.0.5"
-description = "A sane Markdown parser with useful plugins and renderers"
+version = "3.0.1"
+description = "A sane and fast Markdown parser with useful plugins and renderers"
 category = "dev"
 optional = false
-python-versions = "*"
+python-versions = ">=3.7"
 
 [[package]]
 name = "mkdocs"
-version = "1.4.3"
+version = "1.5.2"
 description = "Project documentation with Markdown."
 category = "dev"
 optional = false
@@ -1165,24 +1307,27 @@ colorama = {version = ">=0.4", markers = "platform_system == \"Windows\""}
 ghp-import = ">=1.0"
 importlib-metadata = {version = ">=4.3", markers = "python_version < \"3.10\""}
 jinja2 = ">=2.11.1"
-markdown = ">=3.2.1,<3.4"
+markdown = ">=3.2.1"
+markupsafe = ">=2.0.1"
 mergedeep = ">=1.3.4"
 packaging = ">=20.5"
+pathspec = ">=0.11.1"
+platformdirs = ">=2.2.0"
 pyyaml = ">=5.1"
 pyyaml-env-tag = ">=0.1"
 watchdog = ">=2.0"
 
 [package.extras]
 i18n = ["babel (>=2.9.0)"]
-min-versions = ["babel (==2.9.0)", "click (==7.0)", "colorama (==0.4)", "ghp-import (==1.0)", "importlib-metadata (==4.3)", "jinja2 (==2.11.1)", "markdown (==3.2.1)", "markupsafe (==2.0.1)", "mergedeep (==1.3.4)", "packaging (==20.5)", "pyyaml (==5.1)", "pyyaml-env-tag (==0.1)", "typing-extensions (==3.10)", "watchdog (==2.0)"]
+min-versions = ["babel (==2.9.0)", "click (==7.0)", "colorama (==0.4)", "ghp-import (==1.0)", "importlib-metadata (==4.3)", "jinja2 (==2.11.1)", "markdown (==3.2.1)", "markupsafe (==2.0.1)", "mergedeep (==1.3.4)", "packaging (==20.5)", "pathspec (==0.11.1)", "platformdirs (==2.2.0)", "pyyaml (==5.1)", "pyyaml-env-tag (==0.1)", "typing-extensions (==3.10)", "watchdog (==2.0)"]
 
 [[package]]
 name = "mkdocs-autorefs"
-version = "0.4.1"
+version = "0.5.0"
 description = "Automatically link across pages in MkDocs."
 category = "dev"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
 Markdown = ">=3.3"
@@ -1246,38 +1391,6 @@ category = "main"
 optional = false
 python-versions = ">=3.6"
 
-[[package]]
-name = "nbclassic"
-version = "1.0.0"
-description = "Jupyter Notebook as a Jupyter Server extension."
-category = "dev"
-optional = false
-python-versions = ">=3.7"
-
-[package.dependencies]
-argon2-cffi = "*"
-ipykernel = "*"
-ipython-genutils = "*"
-jinja2 = "*"
-jupyter-client = ">=6.1.1"
-jupyter-core = ">=4.6.1"
-jupyter-server = ">=1.8"
-nbconvert = ">=5"
-nbformat = "*"
-nest-asyncio = ">=1.5"
-notebook-shim = ">=0.2.3"
-prometheus-client = "*"
-pyzmq = ">=17"
-Send2Trash = ">=1.8.0"
-terminado = ">=0.8.3"
-tornado = ">=6.1"
-traitlets = ">=4.2.1"
-
-[package.extras]
-docs = ["myst-parser", "nbsphinx", "sphinx", "sphinx-rtd-theme", "sphinxcontrib-github-alt"]
-json-logging = ["json-logging"]
-test = ["coverage", "nbval", "pytest", "pytest-cov", "pytest-jupyter", "pytest-playwright", "pytest-tornasync", "requests", "requests-unixsocket", "testpath"]
-
 [[package]]
 name = "nbclient"
 version = "0.8.0"
@@ -1299,11 +1412,11 @@ test = ["flaky", "ipykernel (>=6.19.3)", "ipython", "ipywidgets", "nbconvert (>=
 
 [[package]]
 name = "nbconvert"
-version = "7.5.0"
+version = "7.7.3"
 description = "Converting Jupyter Notebooks"
 category = "dev"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
 beautifulsoup4 = "*"
@@ -1314,7 +1427,7 @@ jinja2 = ">=3.0"
 jupyter-core = ">=4.7"
 jupyterlab-pygments = "*"
 markupsafe = ">=2.0"
-mistune = ">=2.0.3,<3"
+mistune = ">=2.0.3,<4"
 nbclient = ">=0.5.0"
 nbformat = ">=5.7"
 packaging = "*"
@@ -1329,12 +1442,12 @@ docs = ["ipykernel", "ipython", "myst-parser", "nbsphinx (>=0.2.12)", "pydata-sp
 qtpdf = ["nbconvert[qtpng]"]
 qtpng = ["pyqtwebengine (>=5.15)"]
 serve = ["tornado (>=6.1)"]
-test = ["ipykernel", "ipywidgets (>=7)", "pre-commit", "pytest", "pytest-dependency"]
-webpdf = ["pyppeteer (>=1,<1.1)"]
+test = ["flaky", "ipykernel", "ipywidgets (>=7)", "pre-commit", "pytest", "pytest-dependency"]
+webpdf = ["playwright"]
 
 [[package]]
 name = "nbformat"
-version = "5.9.0"
+version = "5.9.2"
 description = "The Jupyter Notebook format"
 category = "dev"
 optional = false
@@ -1352,42 +1465,43 @@ test = ["pep440", "pre-commit", "pytest", "testpath"]
 
 [[package]]
 name = "nest-asyncio"
-version = "1.5.6"
+version = "1.5.7"
 description = "Patch asyncio to allow nested event loops"
 category = "dev"
 optional = false
 python-versions = ">=3.5"
 
+[[package]]
+name = "nodeenv"
+version = "1.8.0"
+description = "Node.js virtual environment builder"
+category = "dev"
+optional = false
+python-versions = ">=2.7,!=3.0.*,!=3.1.*,!=3.2.*,!=3.3.*,!=3.4.*,!=3.5.*,!=3.6.*"
+
+[package.dependencies]
+setuptools = "*"
+
 [[package]]
 name = "notebook"
-version = "6.5.4"
-description = "A web-based notebook environment for interactive computing"
+version = "7.0.2"
+description = "Jupyter Notebook - A web-based notebook environment for interactive computing"
 category = "dev"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.dependencies]
-argon2-cffi = "*"
-ipykernel = "*"
-ipython-genutils = "*"
-jinja2 = "*"
-jupyter-client = ">=5.3.4"
-jupyter-core = ">=4.6.1"
-nbclassic = ">=0.4.7"
-nbconvert = ">=5"
-nbformat = "*"
-nest-asyncio = ">=1.5"
-prometheus-client = "*"
-pyzmq = ">=17"
-Send2Trash = ">=1.8.0"
-terminado = ">=0.8.3"
-tornado = ">=6.1"
-traitlets = ">=4.2.1"
+importlib-resources = {version = ">=5.0", markers = "python_version < \"3.9\""}
+jupyter-server = ">=2.4.0,<3"
+jupyterlab = ">=4.0.2,<5"
+jupyterlab-server = ">=2.22.1,<3"
+notebook-shim = ">=0.2,<0.3"
+tornado = ">=6.2.0"
 
 [package.extras]
-docs = ["myst-parser", "nbsphinx", "sphinx", "sphinx-rtd-theme", "sphinxcontrib-github-alt"]
-json-logging = ["json-logging"]
-test = ["coverage", "nbval", "pytest", "pytest-cov", "requests", "requests-unixsocket", "selenium (==4.1.5)", "testpath"]
+dev = ["hatch", "pre-commit"]
+docs = ["myst-parser", "nbsphinx", "pydata-sphinx-theme", "sphinx (>=1.3.6)", "sphinxcontrib-github-alt", "sphinxcontrib-spelling"]
+test = ["ipykernel", "jupyter-server[test] (>=2.4.0,<3)", "jupyterlab-server[test] (>=2.22.1,<3)", "nbval", "pytest (>=7.0)", "pytest-console-scripts", "pytest-timeout", "pytest-tornasync", "requests"]
 
 [[package]]
 name = "notebook-shim"
@@ -1441,7 +1555,7 @@ tests = ["pytest", "pytest-cov", "pytest-pep8"]
 
 [[package]]
 name = "overrides"
-version = "7.3.1"
+version = "7.4.0"
 description = "A decorator to automatically detect mismatch when overriding a method."
 category = "dev"
 optional = false
@@ -1494,9 +1608,17 @@ python-versions = ">=3.6"
 qa = ["flake8 (==3.8.3)", "mypy (==0.782)"]
 testing = ["docopt", "pytest (<6.0.0)"]
 
+[[package]]
+name = "pathspec"
+version = "0.11.2"
+description = "Utility library for gitignore style pattern matching of file paths."
+category = "dev"
+optional = false
+python-versions = ">=3.7"
+
 [[package]]
 name = "pathy"
-version = "0.10.1"
+version = "0.10.2"
 description = "pathlib.Path subclasses for local and cloud bucket storage"
 category = "main"
 optional = false
@@ -1534,11 +1656,11 @@ python-versions = "*"
 
 [[package]]
 name = "pillow"
-version = "9.5.0"
+version = "10.0.0"
 description = "Python Imaging Library (Fork)"
 category = "main"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [package.extras]
 docs = ["furo", "olefile", "sphinx (>=2.4)", "sphinx-copybutton", "sphinx-inline-tabs", "sphinx-removed-in", "sphinxext-opengraph"]
@@ -1554,28 +1676,43 @@ python-versions = ">=3.6"
 
 [[package]]
 name = "platformdirs"
-version = "3.5.3"
+version = "3.10.0"
 description = "A small Python package for determining appropriate platform-specific dirs, e.g. a \"user data dir\"."
 category = "dev"
 optional = false
 python-versions = ">=3.7"
 
 [package.extras]
-docs = ["furo (>=2023.5.20)", "proselint (>=0.13)", "sphinx (>=7.0.1)", "sphinx-autodoc-typehints (>=1.23,!=1.23.4)"]
-test = ["appdirs (==1.4.4)", "covdefaults (>=2.3)", "pytest (>=7.3.1)", "pytest-cov (>=4.1)", "pytest-mock (>=3.10)"]
+docs = ["furo (>=2023.7.26)", "proselint (>=0.13)", "sphinx (>=7.1.1)", "sphinx-autodoc-typehints (>=1.24)"]
+test = ["appdirs (==1.4.4)", "covdefaults (>=2.3)", "pytest (>=7.4)", "pytest-cov (>=4.1)", "pytest-mock (>=3.11.1)"]
 
 [[package]]
 name = "pluggy"
-version = "1.0.0"
+version = "1.2.0"
 description = "plugin and hook calling mechanisms for python"
 category = "dev"
 optional = false
-python-versions = ">=3.6"
+python-versions = ">=3.7"
 
 [package.extras]
 dev = ["pre-commit", "tox"]
 testing = ["pytest", "pytest-benchmark"]
 
+[[package]]
+name = "pre-commit"
+version = "3.3.3"
+description = "A framework for managing and maintaining multi-language pre-commit hooks."
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
+[package.dependencies]
+cfgv = ">=2.0.0"
+identify = ">=1.0.0"
+nodeenv = ">=0.11.1"
+pyyaml = ">=5.1"
+virtualenv = ">=20.10.0"
+
 [[package]]
 name = "preshed"
 version = "3.0.8"
@@ -1590,7 +1727,7 @@ murmurhash = ">=0.28.0,<1.1.0"
 
 [[package]]
 name = "prometheus-client"
-version = "0.17.0"
+version = "0.17.1"
 description = "Python client for the Prometheus monitoring system."
 category = "dev"
 optional = false
@@ -1601,7 +1738,7 @@ twisted = ["twisted"]
 
 [[package]]
 name = "prompt-toolkit"
-version = "3.0.38"
+version = "3.0.39"
 description = "Library for building powerful interactive command lines in Python"
 category = "dev"
 optional = false
@@ -1612,7 +1749,7 @@ wcwidth = "*"
 
 [[package]]
 name = "protobuf"
-version = "4.23.3"
+version = "4.24.0"
 description = ""
 category = "main"
 optional = false
@@ -1677,7 +1814,7 @@ python-versions = ">=2.7, !=3.0.*, !=3.1.*, !=3.2.*, !=3.3.*"
 
 [[package]]
 name = "pydantic"
-version = "1.10.9"
+version = "1.10.12"
 description = "Data validation and settings management using python type hints"
 category = "main"
 optional = false
@@ -1692,7 +1829,7 @@ email = ["email-validator (>=1.0.3)"]
 
 [[package]]
 name = "pygments"
-version = "2.15.1"
+version = "2.16.1"
 description = "Pygments is a syntax highlighting package written in Python."
 category = "dev"
 optional = false
@@ -1703,7 +1840,7 @@ plugins = ["importlib-metadata"]
 
 [[package]]
 name = "pymdown-extensions"
-version = "10.0.1"
+version = "10.1"
 description = "Extension pack for Python Markdown."
 category = "dev"
 optional = false
@@ -1724,17 +1861,9 @@ python-versions = ">=3.6.8"
 [package.extras]
 diagrams = ["jinja2", "railroad-diagrams"]
 
-[[package]]
-name = "pyrsistent"
-version = "0.19.3"
-description = "Persistent/Functional/Immutable data structures"
-category = "dev"
-optional = false
-python-versions = ">=3.7"
-
 [[package]]
 name = "pytest"
-version = "7.3.2"
+version = "7.4.0"
 description = "pytest: simple powerful testing with Python"
 category = "dev"
 optional = false
@@ -1768,7 +1897,7 @@ testing = ["fields", "hunter", "process-tests", "pytest-xdist", "six", "virtuale
 
 [[package]]
 name = "pytest-mock"
-version = "3.10.0"
+version = "3.11.1"
 description = "Thin-wrapper around the mock package for easier use with pytest"
 category = "dev"
 optional = false
@@ -1817,15 +1946,15 @@ python-versions = "*"
 
 [[package]]
 name = "pywinpty"
-version = "2.0.10"
+version = "2.0.11"
 description = "Pseudo terminal support for Windows from Python."
 category = "dev"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
 [[package]]
 name = "pyyaml"
-version = "6.0"
+version = "6.0.1"
 description = "YAML parser and emitter for Python"
 category = "main"
 optional = false
@@ -1844,7 +1973,7 @@ pyyaml = "*"
 
 [[package]]
 name = "pyzmq"
-version = "25.1.0"
+version = "25.1.1"
 description = "Python bindings for 0MQ"
 category = "dev"
 optional = false
@@ -1890,9 +2019,21 @@ packaging = "*"
 [package.extras]
 test = ["pytest (>=6,!=7.0.0,!=7.0.1)", "pytest-cov (>=3.0.0)", "pytest-qt"]
 
+[[package]]
+name = "referencing"
+version = "0.30.2"
+description = "JSON Referencing + Python"
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
+[package.dependencies]
+attrs = ">=22.2.0"
+rpds-py = ">=0.7.0"
+
 [[package]]
 name = "regex"
-version = "2023.6.3"
+version = "2023.8.8"
 description = "Alternative regular expression module, to replace re."
 category = "main"
 optional = false
@@ -1964,6 +2105,14 @@ category = "dev"
 optional = false
 python-versions = ">=2.7, !=3.0.*, !=3.1.*, !=3.2.*, !=3.3.*, !=3.4.*"
 
+[[package]]
+name = "rpds-py"
+version = "0.9.2"
+description = "Python bindings to Rust's persistent data structures (rpds)"
+category = "dev"
+optional = false
+python-versions = ">=3.8"
+
 [[package]]
 name = "rsa"
 version = "4.9"
@@ -1975,20 +2124,29 @@ python-versions = ">=3.6,<4"
 [package.dependencies]
 pyasn1 = ">=0.1.3"
 
+[[package]]
+name = "ruff"
+version = "0.0.272"
+description = "An extremely fast Python linter, written in Rust."
+category = "dev"
+optional = false
+python-versions = ">=3.7"
+
 [[package]]
 name = "safetensors"
-version = "0.3.1"
+version = "0.3.2"
 description = "Fast and Safe Tensor serialization"
 category = "main"
 optional = false
 python-versions = "*"
 
 [package.extras]
-all = ["black (==22.3)", "click (==8.0.4)", "flake8 (>=3.8.3)", "flax (>=0.6.3)", "h5py (>=3.7.0)", "huggingface-hub (>=0.12.1)", "isort (>=5.5.4)", "jax (>=0.3.25)", "jaxlib (>=0.3.25)", "numpy (>=1.21.6)", "paddlepaddle (>=2.4.1)", "pytest (>=7.2.0)", "pytest-benchmark (>=4.0.0)", "setuptools-rust (>=1.5.2)", "tensorflow (>=2.11.0)", "torch (>=1.10)"]
-dev = ["black (==22.3)", "click (==8.0.4)", "flake8 (>=3.8.3)", "flax (>=0.6.3)", "h5py (>=3.7.0)", "huggingface-hub (>=0.12.1)", "isort (>=5.5.4)", "jax (>=0.3.25)", "jaxlib (>=0.3.25)", "numpy (>=1.21.6)", "paddlepaddle (>=2.4.1)", "pytest (>=7.2.0)", "pytest-benchmark (>=4.0.0)", "setuptools-rust (>=1.5.2)", "tensorflow (>=2.11.0)", "torch (>=1.10)"]
+all = ["black (==22.3)", "click (==8.0.4)", "flake8 (>=3.8.3)", "flax (>=0.6.3)", "h5py (>=3.7.0)", "huggingface-hub (>=0.12.1)", "isort (>=5.5.4)", "jax (>=0.3.25)", "jaxlib (>=0.3.25)", "numpy (>=1.21.6)", "paddlepaddle (>=2.4.1)", "pytest (>=7.2.0)", "pytest-benchmark (>=4.0.0)", "setuptools-rust (>=1.5.2)", "tensorflow (==2.11.0)", "torch (>=1.10)"]
+dev = ["black (==22.3)", "click (==8.0.4)", "flake8 (>=3.8.3)", "flax (>=0.6.3)", "h5py (>=3.7.0)", "huggingface-hub (>=0.12.1)", "isort (>=5.5.4)", "jax (>=0.3.25)", "jaxlib (>=0.3.25)", "numpy (>=1.21.6)", "paddlepaddle (>=2.4.1)", "pytest (>=7.2.0)", "pytest-benchmark (>=4.0.0)", "setuptools-rust (>=1.5.2)", "tensorflow (==2.11.0)", "torch (>=1.10)"]
 jax = ["flax (>=0.6.3)", "jax (>=0.3.25)", "jaxlib (>=0.3.25)"]
 numpy = ["numpy (>=1.21.6)"]
 paddlepaddle = ["paddlepaddle (>=2.4.1)"]
+pinned-tf = ["tensorflow (==2.11.0)"]
 quality = ["black (==22.3)", "click (==8.0.4)", "flake8 (>=3.8.3)", "isort (>=5.5.4)"]
 tensorflow = ["tensorflow (>=2.11.0)"]
 testing = ["h5py (>=3.7.0)", "huggingface-hub (>=0.12.1)", "numpy (>=1.21.6)", "pytest (>=7.2.0)", "pytest-benchmark (>=4.0.0)", "setuptools-rust (>=1.5.2)"]
@@ -2045,7 +2203,7 @@ win32 = ["pywin32"]
 
 [[package]]
 name = "setuptools"
-version = "67.8.0"
+version = "68.0.0"
 description = "Easily download, build, install, upgrade, and uninstall Python packages"
 category = "main"
 optional = false
@@ -2191,7 +2349,7 @@ python-versions = ">=3.6"
 
 [[package]]
 name = "srsly"
-version = "2.4.6"
+version = "2.4.7"
 description = "Modern high-performance serialization utilities for Python"
 category = "main"
 optional = false
@@ -2218,7 +2376,7 @@ tests = ["cython", "littleutils", "pygments", "pytest", "typeguard"]
 
 [[package]]
 name = "starlette"
-version = "0.26.1"
+version = "0.27.0"
 description = "The little ASGI library that shines."
 category = "dev"
 optional = false
@@ -2303,18 +2461,18 @@ python-versions = ">=3.7"
 
 [[package]]
 name = "tensorflow-io-gcs-filesystem"
-version = "0.32.0"
+version = "0.33.0"
 description = "TensorFlow IO"
 category = "main"
 optional = false
 python-versions = ">=3.7, <3.12"
 
 [package.extras]
-tensorflow = ["tensorflow (>=2.12.0,<2.13.0)"]
-tensorflow-aarch64 = ["tensorflow-aarch64 (>=2.12.0,<2.13.0)"]
-tensorflow-cpu = ["tensorflow-cpu (>=2.12.0,<2.13.0)"]
-tensorflow-gpu = ["tensorflow-gpu (>=2.12.0,<2.13.0)"]
-tensorflow-rocm = ["tensorflow-rocm (>=2.12.0,<2.13.0)"]
+tensorflow = ["tensorflow (>=2.13.0,<2.14.0)"]
+tensorflow-aarch64 = ["tensorflow-aarch64 (>=2.13.0,<2.14.0)"]
+tensorflow-cpu = ["tensorflow-cpu (>=2.13.0,<2.14.0)"]
+tensorflow-gpu = ["tensorflow-gpu (>=2.13.0,<2.14.0)"]
+tensorflow-rocm = ["tensorflow-rocm (>=2.13.0,<2.14.0)"]
 
 [[package]]
 name = "termcolor"
@@ -2346,7 +2504,7 @@ test = ["pre-commit", "pytest (>=7.0)", "pytest-timeout"]
 
 [[package]]
 name = "thinc"
-version = "8.1.10"
+version = "8.1.11"
 description = "A refreshing functional take on deep learning, compatible with your favorite libraries"
 category = "main"
 optional = false
@@ -2358,10 +2516,13 @@ catalogue = ">=2.0.4,<2.1.0"
 confection = ">=0.0.1,<1.0.0"
 cymem = ">=2.0.2,<2.1.0"
 murmurhash = ">=1.0.2,<1.1.0"
-numpy = ">=1.15.0"
+numpy = [
+    {version = ">=1.15.0", markers = "python_version < \"3.9\""},
+    {version = ">=1.19.0", markers = "python_version >= \"3.9\""},
+]
 packaging = ">=20.0"
 preshed = ">=3.0.2,<3.1.0"
-pydantic = ">=1.7.4,<1.8 || >1.8,<1.8.1 || >1.8.1,<1.11.0"
+pydantic = ">=1.7.4,<1.8 || >1.8,<1.8.1 || >1.8.1,<3.0.0"
 setuptools = "*"
 srsly = ">=2.4.0,<3.0.0"
 wasabi = ">=0.8.1,<1.2.0"
@@ -2392,11 +2553,11 @@ torch = ["torch (>=1.6.0)"]
 
 [[package]]
 name = "threadpoolctl"
-version = "3.1.0"
+version = "3.2.0"
 description = "threadpoolctl"
 category = "main"
 optional = false
-python-versions = ">=3.6"
+python-versions = ">=3.8"
 
 [[package]]
 name = "tinycss2"
@@ -2436,15 +2597,15 @@ python-versions = ">=3.7"
 
 [[package]]
 name = "tornado"
-version = "6.3.2"
+version = "6.3.3"
 description = "Tornado is a Python web framework and asynchronous networking library, originally developed at FriendFeed."
-category = "dev"
+category = "main"
 optional = false
 python-versions = ">= 3.8"
 
 [[package]]
 name = "tqdm"
-version = "4.65.0"
+version = "4.66.0"
 description = "Fast, Extensible Progress Meter"
 category = "main"
 optional = false
@@ -2454,7 +2615,7 @@ python-versions = ">=3.7"
 colorama = {version = "*", markers = "platform_system == \"Windows\""}
 
 [package.extras]
-dev = ["py-make (>=0.1.0)", "twine", "wheel"]
+dev = ["pytest (>=6)", "pytest-cov", "pytest-timeout", "pytest-xdist"]
 notebook = ["ipywidgets (>=6)"]
 slack = ["slack-sdk"]
 telegram = ["requests"]
@@ -2473,11 +2634,11 @@ test = ["argcomplete (>=2.0)", "pre-commit", "pytest", "pytest-mock"]
 
 [[package]]
 name = "transformers"
-version = "4.30.2"
+version = "4.31.0"
 description = "State-of-the-art Machine Learning for JAX, PyTorch and TensorFlow"
 category = "main"
 optional = false
-python-versions = ">=3.7.0"
+python-versions = ">=3.8.0"
 
 [package.dependencies]
 filelock = "*"
@@ -2492,20 +2653,20 @@ tokenizers = ">=0.11.1,<0.11.3 || >0.11.3,<0.14"
 tqdm = ">=4.27"
 
 [package.extras]
-accelerate = ["accelerate (>=0.20.2)"]
-agents = ["Pillow", "accelerate (>=0.20.2)", "datasets (!=2.5.0)", "diffusers", "opencv-python", "sentencepiece (>=0.1.91,!=0.1.92)", "torch (>=1.9,!=1.12.0)"]
-all = ["Pillow", "accelerate (>=0.20.2)", "av (==9.2.0)", "codecarbon (==1.2.0)", "decord (==0.6.0)", "flax (>=0.4.1,<=0.6.9)", "jax (>=0.2.8,!=0.3.2,<=0.3.6)", "jaxlib (>=0.1.65,<=0.3.6)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "onnxconverter-common", "optax (>=0.0.8,<=0.1.4)", "optuna", "phonemizer", "protobuf (<=3.20.3)", "pyctcdecode (>=0.4.0)", "ray[tune]", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "tensorflow (>=2.4,<2.13)", "tensorflow-text (<2.13)", "tf2onnx", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision"]
+accelerate = ["accelerate (>=0.20.3)"]
+agents = ["Pillow (<10.0.0)", "accelerate (>=0.20.3)", "datasets (!=2.5.0)", "diffusers", "opencv-python", "sentencepiece (>=0.1.91,!=0.1.92)", "torch (>=1.9,!=1.12.0)"]
+all = ["Pillow (<10.0.0)", "accelerate (>=0.20.3)", "av (==9.2.0)", "codecarbon (==1.2.0)", "decord (==0.6.0)", "flax (>=0.4.1,<=0.7.0)", "jax (>=0.2.8,!=0.3.2,<=0.4.13)", "jaxlib (>=0.1.65,<=0.4.13)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "onnxconverter-common", "optax (>=0.0.8,<=0.1.4)", "optuna", "phonemizer", "protobuf", "pyctcdecode (>=0.4.0)", "ray[tune]", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "tensorflow (>=2.6,<2.14)", "tensorflow-text (<2.14)", "tf2onnx", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision"]
 audio = ["kenlm", "librosa", "phonemizer", "pyctcdecode (>=0.4.0)"]
 codecarbon = ["codecarbon (==1.2.0)"]
-deepspeed = ["accelerate (>=0.20.2)", "deepspeed (>=0.8.3)"]
-deepspeed-testing = ["GitPython (<3.1.19)", "accelerate (>=0.20.2)", "beautifulsoup4", "black (>=23.1,<24.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "deepspeed (>=0.8.3)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "hf-doc-builder (>=0.3.0)", "nltk", "optuna", "parameterized", "protobuf (<=3.20.3)", "psutil", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "sentencepiece (>=0.1.91,!=0.1.92)", "timeout-decorator"]
-dev = ["GitPython (<3.1.19)", "Pillow", "accelerate (>=0.20.2)", "av (==9.2.0)", "beautifulsoup4", "black (>=23.1,<24.0)", "codecarbon (==1.2.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "decord (==0.6.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "flax (>=0.4.1,<=0.6.9)", "fugashi (>=1.0)", "hf-doc-builder", "hf-doc-builder (>=0.3.0)", "ipadic (>=1.0.0,<2.0)", "isort (>=5.5.4)", "jax (>=0.2.8,!=0.3.2,<=0.3.6)", "jaxlib (>=0.1.65,<=0.3.6)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "nltk", "onnxconverter-common", "optax (>=0.0.8,<=0.1.4)", "optuna", "parameterized", "phonemizer", "protobuf (<=3.20.3)", "psutil", "pyctcdecode (>=0.4.0)", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "ray[tune]", "rhoknp (>=1.1.0,<1.3.1)", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "ruff (>=0.0.241,<=0.0.259)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "scikit-learn", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "sudachidict-core (>=20220729)", "sudachipy (>=0.6.6)", "tensorflow (>=2.4,<2.13)", "tensorflow-text (<2.13)", "tf2onnx", "timeout-decorator", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision", "unidic (>=1.0.2)", "unidic-lite (>=1.0.7)", "urllib3 (<2.0.0)"]
-dev-tensorflow = ["GitPython (<3.1.19)", "Pillow", "beautifulsoup4", "black (>=23.1,<24.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "hf-doc-builder", "hf-doc-builder (>=0.3.0)", "isort (>=5.5.4)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "nltk", "onnxconverter-common", "onnxruntime (>=1.4.0)", "onnxruntime-tools (>=1.4.2)", "parameterized", "phonemizer", "protobuf (<=3.20.3)", "psutil", "pyctcdecode (>=0.4.0)", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "ruff (>=0.0.241,<=0.0.259)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "scikit-learn", "sentencepiece (>=0.1.91,!=0.1.92)", "tensorflow (>=2.4,<2.13)", "tensorflow-text (<2.13)", "tf2onnx", "timeout-decorator", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "urllib3 (<2.0.0)"]
-dev-torch = ["GitPython (<3.1.19)", "Pillow", "accelerate (>=0.20.2)", "beautifulsoup4", "black (>=23.1,<24.0)", "codecarbon (==1.2.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "fugashi (>=1.0)", "hf-doc-builder", "hf-doc-builder (>=0.3.0)", "ipadic (>=1.0.0,<2.0)", "isort (>=5.5.4)", "kenlm", "librosa", "nltk", "onnxruntime (>=1.4.0)", "onnxruntime-tools (>=1.4.2)", "optuna", "parameterized", "phonemizer", "protobuf (<=3.20.3)", "psutil", "pyctcdecode (>=0.4.0)", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "ray[tune]", "rhoknp (>=1.1.0,<1.3.1)", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "ruff (>=0.0.241,<=0.0.259)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "scikit-learn", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "sudachidict-core (>=20220729)", "sudachipy (>=0.6.6)", "timeout-decorator", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision", "unidic (>=1.0.2)", "unidic-lite (>=1.0.7)", "urllib3 (<2.0.0)"]
-docs = ["Pillow", "accelerate (>=0.20.2)", "av (==9.2.0)", "codecarbon (==1.2.0)", "decord (==0.6.0)", "flax (>=0.4.1,<=0.6.9)", "hf-doc-builder", "jax (>=0.2.8,!=0.3.2,<=0.3.6)", "jaxlib (>=0.1.65,<=0.3.6)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "onnxconverter-common", "optax (>=0.0.8,<=0.1.4)", "optuna", "phonemizer", "protobuf (<=3.20.3)", "pyctcdecode (>=0.4.0)", "ray[tune]", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "tensorflow (>=2.4,<2.13)", "tensorflow-text (<2.13)", "tf2onnx", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision"]
+deepspeed = ["accelerate (>=0.20.3)", "deepspeed (>=0.9.3)"]
+deepspeed-testing = ["GitPython (<3.1.19)", "accelerate (>=0.20.3)", "beautifulsoup4", "black (>=23.1,<24.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "deepspeed (>=0.9.3)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "hf-doc-builder (>=0.3.0)", "nltk", "optuna", "parameterized", "protobuf", "psutil", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "sentencepiece (>=0.1.91,!=0.1.92)", "timeout-decorator"]
+dev = ["GitPython (<3.1.19)", "Pillow (<10.0.0)", "accelerate (>=0.20.3)", "av (==9.2.0)", "beautifulsoup4", "black (>=23.1,<24.0)", "codecarbon (==1.2.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "decord (==0.6.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "flax (>=0.4.1,<=0.7.0)", "fugashi (>=1.0)", "hf-doc-builder", "hf-doc-builder (>=0.3.0)", "ipadic (>=1.0.0,<2.0)", "isort (>=5.5.4)", "jax (>=0.2.8,!=0.3.2,<=0.4.13)", "jaxlib (>=0.1.65,<=0.4.13)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "nltk", "onnxconverter-common", "optax (>=0.0.8,<=0.1.4)", "optuna", "parameterized", "phonemizer", "protobuf", "psutil", "pyctcdecode (>=0.4.0)", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "ray[tune]", "rhoknp (>=1.1.0,<1.3.1)", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "ruff (>=0.0.241,<=0.0.259)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "scikit-learn", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "sudachidict-core (>=20220729)", "sudachipy (>=0.6.6)", "tensorflow (>=2.6,<2.14)", "tensorflow-text (<2.14)", "tf2onnx", "timeout-decorator", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision", "unidic (>=1.0.2)", "unidic-lite (>=1.0.7)", "urllib3 (<2.0.0)"]
+dev-tensorflow = ["GitPython (<3.1.19)", "Pillow (<10.0.0)", "beautifulsoup4", "black (>=23.1,<24.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "hf-doc-builder", "hf-doc-builder (>=0.3.0)", "isort (>=5.5.4)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "nltk", "onnxconverter-common", "onnxruntime (>=1.4.0)", "onnxruntime-tools (>=1.4.2)", "parameterized", "phonemizer", "protobuf", "psutil", "pyctcdecode (>=0.4.0)", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "ruff (>=0.0.241,<=0.0.259)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "scikit-learn", "sentencepiece (>=0.1.91,!=0.1.92)", "tensorflow (>=2.6,<2.14)", "tensorflow-text (<2.14)", "tf2onnx", "timeout-decorator", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "urllib3 (<2.0.0)"]
+dev-torch = ["GitPython (<3.1.19)", "Pillow (<10.0.0)", "accelerate (>=0.20.3)", "beautifulsoup4", "black (>=23.1,<24.0)", "codecarbon (==1.2.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "fugashi (>=1.0)", "hf-doc-builder", "hf-doc-builder (>=0.3.0)", "ipadic (>=1.0.0,<2.0)", "isort (>=5.5.4)", "kenlm", "librosa", "nltk", "onnxruntime (>=1.4.0)", "onnxruntime-tools (>=1.4.2)", "optuna", "parameterized", "phonemizer", "protobuf", "psutil", "pyctcdecode (>=0.4.0)", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "ray[tune]", "rhoknp (>=1.1.0,<1.3.1)", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "ruff (>=0.0.241,<=0.0.259)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "scikit-learn", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "sudachidict-core (>=20220729)", "sudachipy (>=0.6.6)", "timeout-decorator", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision", "unidic (>=1.0.2)", "unidic-lite (>=1.0.7)", "urllib3 (<2.0.0)"]
+docs = ["Pillow (<10.0.0)", "accelerate (>=0.20.3)", "av (==9.2.0)", "codecarbon (==1.2.0)", "decord (==0.6.0)", "flax (>=0.4.1,<=0.7.0)", "hf-doc-builder", "jax (>=0.2.8,!=0.3.2,<=0.4.13)", "jaxlib (>=0.1.65,<=0.4.13)", "kenlm", "keras-nlp (>=0.3.1)", "librosa", "onnxconverter-common", "optax (>=0.0.8,<=0.1.4)", "optuna", "phonemizer", "protobuf", "pyctcdecode (>=0.4.0)", "ray[tune]", "sentencepiece (>=0.1.91,!=0.1.92)", "sigopt", "tensorflow (>=2.6,<2.14)", "tensorflow-text (<2.14)", "tf2onnx", "timm", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "torchaudio", "torchvision"]
 docs-specific = ["hf-doc-builder"]
 fairscale = ["fairscale (>0.3)"]
-flax = ["flax (>=0.4.1,<=0.6.9)", "jax (>=0.2.8,!=0.3.2,<=0.3.6)", "jaxlib (>=0.1.65,<=0.3.6)", "optax (>=0.0.8,<=0.1.4)"]
+flax = ["flax (>=0.4.1,<=0.7.0)", "jax (>=0.2.8,!=0.3.2,<=0.4.13)", "jaxlib (>=0.1.65,<=0.4.13)", "optax (>=0.0.8,<=0.1.4)"]
 flax-speech = ["kenlm", "librosa", "phonemizer", "pyctcdecode (>=0.4.0)"]
 ftfy = ["ftfy"]
 integrations = ["optuna", "ray[tune]", "sigopt"]
@@ -2519,23 +2680,23 @@ quality = ["GitPython (<3.1.19)", "black (>=23.1,<24.0)", "datasets (!=2.5.0)",
 ray = ["ray[tune]"]
 retrieval = ["datasets (!=2.5.0)", "faiss-cpu"]
 sagemaker = ["sagemaker (>=2.31.0)"]
-sentencepiece = ["protobuf (<=3.20.3)", "sentencepiece (>=0.1.91,!=0.1.92)"]
-serving = ["fastapi", "pydantic", "starlette", "uvicorn"]
+sentencepiece = ["protobuf", "sentencepiece (>=0.1.91,!=0.1.92)"]
+serving = ["fastapi", "pydantic (<2)", "starlette", "uvicorn"]
 sigopt = ["sigopt"]
 sklearn = ["scikit-learn"]
 speech = ["kenlm", "librosa", "phonemizer", "pyctcdecode (>=0.4.0)", "torchaudio"]
-testing = ["GitPython (<3.1.19)", "beautifulsoup4", "black (>=23.1,<24.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "hf-doc-builder (>=0.3.0)", "nltk", "parameterized", "protobuf (<=3.20.3)", "psutil", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "timeout-decorator"]
-tf = ["keras-nlp (>=0.3.1)", "onnxconverter-common", "tensorflow (>=2.4,<2.13)", "tensorflow-text (<2.13)", "tf2onnx"]
-tf-cpu = ["keras-nlp (>=0.3.1)", "onnxconverter-common", "tensorflow-cpu (>=2.4,<2.13)", "tensorflow-text (<2.13)", "tf2onnx"]
+testing = ["GitPython (<3.1.19)", "beautifulsoup4", "black (>=23.1,<24.0)", "cookiecutter (==1.7.3)", "datasets (!=2.5.0)", "dill (<0.3.5)", "evaluate (>=0.2.0)", "faiss-cpu", "hf-doc-builder (>=0.3.0)", "nltk", "parameterized", "protobuf", "psutil", "pytest (>=7.2.0)", "pytest-timeout", "pytest-xdist", "rjieba", "rouge-score (!=0.0.7,!=0.0.8,!=0.1,!=0.1.1)", "sacrebleu (>=1.4.12,<2.0.0)", "sacremoses", "timeout-decorator"]
+tf = ["keras-nlp (>=0.3.1)", "onnxconverter-common", "tensorflow (>=2.6,<2.14)", "tensorflow-text (<2.14)", "tf2onnx"]
+tf-cpu = ["keras-nlp (>=0.3.1)", "onnxconverter-common", "tensorflow-cpu (>=2.6,<2.14)", "tensorflow-text (<2.14)", "tf2onnx"]
 tf-speech = ["kenlm", "librosa", "phonemizer", "pyctcdecode (>=0.4.0)"]
 timm = ["timm"]
 tokenizers = ["tokenizers (>=0.11.1,!=0.11.3,<0.14)"]
-torch = ["accelerate (>=0.20.2)", "torch (>=1.9,!=1.12.0)"]
+torch = ["accelerate (>=0.20.3)", "torch (>=1.9,!=1.12.0)"]
 torch-speech = ["kenlm", "librosa", "phonemizer", "pyctcdecode (>=0.4.0)", "torchaudio"]
-torch-vision = ["Pillow", "torchvision"]
-torchhub = ["filelock", "huggingface-hub (>=0.14.1,<1.0)", "importlib-metadata", "numpy (>=1.17)", "packaging (>=20.0)", "protobuf (<=3.20.3)", "regex (!=2019.12.17)", "requests", "sentencepiece (>=0.1.91,!=0.1.92)", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "tqdm (>=4.27)"]
+torch-vision = ["Pillow (<10.0.0)", "torchvision"]
+torchhub = ["filelock", "huggingface-hub (>=0.14.1,<1.0)", "importlib-metadata", "numpy (>=1.17)", "packaging (>=20.0)", "protobuf", "regex (!=2019.12.17)", "requests", "sentencepiece (>=0.1.91,!=0.1.92)", "tokenizers (>=0.11.1,!=0.11.3,<0.14)", "torch (>=1.9,!=1.12.0)", "tqdm (>=4.27)"]
 video = ["av (==9.2.0)", "decord (==0.6.0)"]
-vision = ["Pillow"]
+vision = ["Pillow (<10.0.0)"]
 
 [[package]]
 name = "typer"
@@ -2556,7 +2717,7 @@ test = ["black (>=22.3.0,<23.0.0)", "coverage (>=6.2,<7.0)", "isort (>=5.0.6,<6.
 
 [[package]]
 name = "typing-extensions"
-version = "4.6.3"
+version = "4.7.1"
 description = "Backported and Experimental Type Hints for Python 3.7+"
 category = "main"
 optional = false
@@ -2564,18 +2725,18 @@ python-versions = ">=3.7"
 
 [[package]]
 name = "uri-template"
-version = "1.2.0"
+version = "1.3.0"
 description = "RFC 6570 URI Template Processor"
 category = "dev"
 optional = false
-python-versions = ">=3.6"
+python-versions = ">=3.7"
 
 [package.extras]
-dev = ["flake8 (<4.0.0)", "flake8-annotations", "flake8-bugbear", "flake8-commas", "flake8-comprehensions", "flake8-continuation", "flake8-datetimez", "flake8-docstrings", "flake8-import-order", "flake8-literal", "flake8-noqa", "flake8-requirements", "flake8-type-annotations", "flake8-use-fstring", "mypy", "pep8-naming"]
+dev = ["flake8", "flake8-annotations", "flake8-bandit", "flake8-bugbear", "flake8-commas", "flake8-comprehensions", "flake8-continuation", "flake8-datetimez", "flake8-docstrings", "flake8-import-order", "flake8-literal", "flake8-modern-annotations", "flake8-noqa", "flake8-pyproject", "flake8-requirements", "flake8-typechecking-import", "flake8-use-fstring", "mypy", "pep8-naming", "types-PyYAML"]
 
 [[package]]
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-version = "2.0.3"
+version = "2.0.4"
 description = "HTTP library with thread-safe connection pooling, file post, and more."
 category = "main"
 optional = false
@@ -2602,6 +2763,23 @@ h11 = ">=0.8"
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+[[package]]
+name = "virtualenv"
+version = "20.24.2"
+description = "Virtual Python Environment builder"
+category = "dev"
+optional = false
+python-versions = ">=3.7"
+
+[package.dependencies]
+distlib = ">=0.3.7,<1"
+filelock = ">=3.12.2,<4"
+platformdirs = ">=3.9.1,<4"
+
+[package.extras]
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+
 [[package]]
 name = "wasabi"
 version = "1.1.2"
@@ -2654,7 +2832,7 @@ python-versions = "*"
 
 [[package]]
 name = "websocket-client"
-version = "1.5.3"
+version = "1.6.1"
 description = "WebSocket client for Python with low level API options"
 category = "dev"
 optional = false
@@ -2681,18 +2859,18 @@ watchdog = ["watchdog (>=2.3)"]
 
 [[package]]
 name = "wheel"
-version = "0.40.0"
+version = "0.41.1"
 description = "A built-package format for Python"
 category = "main"
 optional = false
 python-versions = ">=3.7"
 
 [package.extras]
-test = ["pytest (>=6.0.0)"]
+test = ["pytest (>=6.0.0)", "setuptools (>=65)"]
 
 [[package]]
 name = "widgetsnbextension"
-version = "4.0.7"
+version = "4.0.8"
 description = "Jupyter interactive widgets for Jupyter Notebook"
 category = "dev"
 optional = false
@@ -2708,7 +2886,7 @@ python-versions = "!=3.0.*,!=3.1.*,!=3.2.*,!=3.3.*,!=3.4.*,>=2.7"
 
 [[package]]
 name = "xgboost"
-version = "1.7.5"
+version = "1.7.6"
 description = "XGBoost Python Package"
 category = "main"
 optional = false
@@ -2728,20 +2906,20 @@ scikit-learn = ["scikit-learn"]
 
 [[package]]
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-version = "3.15.0"
+version = "3.16.2"
 description = "Backport of pathlib-compatible object wrapper for zip files"
 category = "main"
 optional = false
-python-versions = ">=3.7"
+python-versions = ">=3.8"
 
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+testing = ["big-O", "jaraco.functools", "jaraco.itertools", "more-itertools", "pytest (>=6)", "pytest-black (>=0.3.7)", "pytest-checkdocs (>=2.4)", "pytest-cov", "pytest-enabler (>=2.2)", "pytest-ignore-flaky", "pytest-mypy (>=0.9.1)", "pytest-ruff"]
 
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+content-hash = "1e282bacc139ead108727698c98a06a58a7d09a874cee17946d3f830c5ab57d0"
 
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+    {file = "xgboost-1.7.6-py3-none-manylinux2014_x86_64.whl", hash = "sha256:b1d5db49b199152d62bd9217c98760207d3de86d2b9d243260c573ffe638f80a"},
+    {file = "xgboost-1.7.6-py3-none-win_amd64.whl", hash = "sha256:127cf1f5e2ec25cd41429394c6719b87af1456ce583e89f0bffd35d02ad18bcb"},
+    {file = "xgboost-1.7.6.tar.gz", hash = "sha256:1c527554a400445e0c38186039ba1a00425dcdb4e40b37eed0e74cb39a159c47"},
 ]
 zipp = [
-    {file = "zipp-3.15.0-py3-none-any.whl", hash = "sha256:48904fc76a60e542af151aded95726c1a5c34ed43ab4134b597665c86d7ad556"},
-    {file = "zipp-3.15.0.tar.gz", hash = "sha256:112929ad649da941c23de50f356a2b5570c954b65150642bccdd66bf194d224b"},
+    {file = "zipp-3.16.2-py3-none-any.whl", hash = "sha256:679e51dd4403591b2d6838a48de3d283f3d188412a9782faadf845f298736ba0"},
+    {file = "zipp-3.16.2.tar.gz", hash = "sha256:ebc15946aa78bd63458992fc81ec3b6f7b1e92d51c35e6de1c3804e73b799147"},
 ]
diff --git a/pxtextmining/factories/factory_data_load_and_split.py b/pxtextmining/factories/factory_data_load_and_split.py
index fd9a604f..0e1ec424 100644
--- a/pxtextmining/factories/factory_data_load_and_split.py
+++ b/pxtextmining/factories/factory_data_load_and_split.py
@@ -9,16 +9,17 @@
 from transformers import AutoTokenizer
 
 from pxtextmining.params import (
-    minor_cats,
     dataset,
     major_cat_dict,
     merged_minor_cats,
+    minor_cats,
     q_map,
 )
 
 
 def merge_categories(df, new_cat, cats_to_merge):
-    """Merges categories together in a dataset. Assumes all categories are all in the right format, one hot encoded with int values.
+    """Merges categories together in a dataset. Assumes all categories are all in the
+    right format, one hot encoded with int values.
 
     Args:
         df (pd.DataFrame): DataFrame with labelled data.
@@ -61,7 +62,7 @@ def bert_data_to_dataset(
         (tf.data.Dataset OR dict): `tf.data.Dataset` if Y is provided, `dict` otherwise.
     """
     tokenizer = AutoTokenizer.from_pretrained(model_name)
-    try:
+    if type(X) == pd.DataFrame:
         data_encoded = dict(
             tokenizer(
                 list(X["FFT answer"]),
@@ -71,7 +72,7 @@ def bert_data_to_dataset(
                 return_tensors="tf",
             )
         )
-    except:
+    elif type(X) == pd.Series:
         data_encoded = dict(
             tokenizer(
                 list(X),
@@ -82,7 +83,7 @@ def bert_data_to_dataset(
             )
         )
     data_encoded.pop("attention_mask", None)
-    if additional_features == True:
+    if additional_features is True:
         data_encoded["input_cat"] = X["FFT_q_standardised"].map(
             {"what_good": 0, "could_improve": 1, "nonspecific": 2}
         )
@@ -202,17 +203,17 @@ def process_data(df, target, preprocess_text=True, additional_features=False):
         (tuple): Tuple containing two pd.DataFrames. The first contains the X features (text, with or without question type depending on additional_features), the second contains the one-hot encoded Y targets
     """
 
-    if preprocess_text == True:
+    if preprocess_text is True:
         X = df["FFT answer"].astype(str).apply(remove_punc_and_nums)
         X = clean_empty_features(X)
         print(f"After preprocessing, shape of X is {X.shape}")
-    if preprocess_text == False:
+    if preprocess_text is False:
         X_temp = df["FFT answer"].astype(str).apply(remove_punc_and_nums)
         X_temp = clean_empty_features(X_temp)
         print(f"After preprocessing, shape of X is {X_temp.shape}")
         indices = X_temp.index
         X = df["FFT answer"].astype(str).filter(indices)
-    if additional_features == True:
+    if additional_features is True:
         X = pd.merge(X, df[["FFT_q_standardised"]], left_index=True, right_index=True)
         X = X.reset_index()
         X = X.drop_duplicates()
diff --git a/pxtextmining/factories/factory_model_performance.py b/pxtextmining/factories/factory_model_performance.py
index 9b65779e..b4fb689e 100644
--- a/pxtextmining/factories/factory_model_performance.py
+++ b/pxtextmining/factories/factory_model_performance.py
@@ -1,17 +1,15 @@
 import numpy as np
 import pandas as pd
 from sklearn import metrics
+from sklearn.base import is_classifier
 from sklearn.dummy import DummyClassifier
 from sklearn.metrics import confusion_matrix
 from tensorflow.keras.models import Model
-from sklearn.base import is_classifier
 
 from pxtextmining.factories.factory_predict_unlabelled_text import (
-    fix_no_labels,
-    predict_with_bert,
-    turn_probs_into_binary,
     predict_multiclass_bert,
-    predict_multilabel_sklearn
+    predict_multilabel_bert,
+    predict_multilabel_sklearn,
 )
 
 
@@ -30,7 +28,9 @@ def get_dummy_model(x_train, y_train):
     return model
 
 
-def get_multiclass_metrics(x_test, y_test, labels, random_state, model, additional_features, training_time = None):
+def get_multiclass_metrics(
+    x_test, y_test, labels, random_state, model, additional_features, training_time=None
+):
     """Creates a string detailing various performance metrics for a multiclass model, which can then be written to
     a text file.
 
@@ -55,17 +55,22 @@ def get_multiclass_metrics(x_test, y_test, labels, random_state, model, addition
     )
     # TF Keras models output probabilities with model.predict, whilst sklearn models output binary outcomes
     # Get them both to output the same (binary outcomes) and take max prob as label if no labels predicted at all
-    if isinstance(model, Model) == True:
+    if isinstance(model, Model) is True:
         stringlist = []
         model.summary(print_fn=lambda x: stringlist.append(x))
         model_summary = "\n".join(stringlist)
         metrics_string += f"\n{model_summary}\n"
-        y_pred = predict_multiclass_bert(x_test, model, additional_features = additional_features, already_encoded = False)
-    elif is_classifier(model) == True:
+        y_pred = predict_multiclass_bert(
+            x_test,
+            model,
+            additional_features=additional_features,
+            already_encoded=False,
+        )
+    elif is_classifier(model) is True:
         metrics_string += f"\n{model}\n"
         y_pred = model.predict(x_test)
     else:
-        raise ValueError('Model type not recognised')
+        raise ValueError("Model type not recognised")
     # Calculate various metrics
     metrics_string += f"\n\nTraining time: {training_time}\n"
     # Classification report
@@ -76,6 +81,7 @@ def get_multiclass_metrics(x_test, y_test, labels, random_state, model, addition
     metrics_string += c_report_str
     return metrics_string
 
+
 def get_multilabel_metrics(
     x_test,
     y_test,
@@ -85,7 +91,8 @@ def get_multilabel_metrics(
     model,
     training_time=None,
     additional_features=False,
-    already_encoded=False
+    already_encoded=False,
+    enhance_with_rules=False,
 ):
     """Creates a string detailing various performance metrics for a multilabel model, which can then be written to
     a text file.
@@ -95,7 +102,7 @@ def get_multilabel_metrics(
         y_test (pd.DataFrame): DataFrame containing test dataset true target values
         labels (list): List containing the target labels
         random_state (int): Seed used to control the shuffling of the data, to enable reproducible results.
-        model_type (str): Type of model used. Options are 'bert', 'tf', or 'sklearn'. Defaults to None.
+        model_type (str): Type of model used. Options are 'bert', or 'sklearn'. Defaults to None.
         model (tf.keras or sklearn model): Trained estimator.
         training_time (str, optional): Amount of time taken for model to train. Defaults to None.
         additional_features (bool, optional): Whether or not additional features (e.g. question type) have been included in training the model. Defaults to False.
@@ -115,31 +122,48 @@ def get_multilabel_metrics(
     model_metrics = {}
     # TF Keras models output probabilities with model.predict, whilst sklearn models output binary outcomes
     # Get them both to output the same (binary outcomes) and take max prob as label if no labels predicted at all
-    if model_type in ("bert", "tf"):
-        if model_type == "bert":
-            y_probs = predict_with_bert(
-                x_test,
-                model,
-                additional_features=additional_features,
-                already_encoded=already_encoded,
-            )
-        elif model_type == "tf":
-            y_probs = model.predict(x_test)
-        binary_preds = turn_probs_into_binary(y_probs)
-        y_pred = fix_no_labels(binary_preds, y_probs, model_type="tf")
+    if model_type == "bert":
+        y_pred_df = predict_multilabel_bert(
+            x_test,
+            model,
+            labels=labels,
+            additional_features=additional_features,
+            label_fix=True,
+            enhance_with_rules=enhance_with_rules,
+            already_encoded=already_encoded,
+        )
     elif model_type == "sklearn":
-        y_pred_df = predict_multilabel_sklearn(x_test, model, labels = labels,
-                                                additional_features = additional_features,
-                                                label_fix = True, enhance_with_probs = True)
-        y_pred = np.array(y_pred_df)[:,:-1].astype('int64')
+        y_pred_df = predict_multilabel_sklearn(
+            x_test,
+            model,
+            labels=labels,
+            additional_features=additional_features,
+            label_fix=True,
+            enhance_with_probs=True,
+            enhance_with_rules=enhance_with_rules,
+        )
     else:
-        raise ValueError('Please select valid model_type. Options are "bert", "tf" or "sklearn"')
+        raise ValueError(
+            'Please select valid model_type. Options are "bert" or "sklearn"'
+        )
+    y_pred = np.array(y_pred_df[labels]).astype("int64")
     # Calculate various metrics
     model_metrics["exact_accuracy"] = metrics.accuracy_score(y_test, y_pred)
     model_metrics["hamming_loss"] = metrics.hamming_loss(y_test, y_pred)
     model_metrics["macro_jaccard_score"] = metrics.jaccard_score(
         y_test, y_pred, average="macro"
     )
+    y_probs = y_pred_df.filter(like="Probability", axis=1)
+    model_metrics["macro_roc_auc"] = metrics.roc_auc_score(
+        y_test, y_probs, multi_class="ovr"
+    )
+    model_metrics[
+        "Label ranking average precision"
+    ] = metrics.label_ranking_average_precision_score(
+        y_test,
+        y_probs,
+    )
+    # Model summary
     if model_type in ("bert", "tf"):
         stringlist = []
         model.summary(print_fn=lambda x: stringlist.append(x))
@@ -191,25 +215,77 @@ def parse_metrics_file(metrics_file, labels):
     Returns:
         (pd.DataFrame): DataFrame containing the precision, recall, f1_score, and support for each label, as detailed in the performance metrics file.
     """
-    with open(metrics_file, 'r') as file:
+    with open(metrics_file, "r") as file:
         content = file.readlines()
-    for i, l in enumerate(content):
-        if l.strip().startswith(labels[0][:10]):
+    for i, line in enumerate(content):
+        if line.strip().startswith(labels[0][:10]):
             startline = i
-        if l.strip().startswith(labels[-1][:10]):
-            endline = i+1
+        if line.strip().startswith(labels[-1][:10]):
+            endline = i + 1
     lines = [x.strip() for x in content[startline:endline]]
-    metrics_dict = {'label': [],
-                'precision': [],
-                'recall': [],
-                'f1_score': [],
-                'support': []}
+    metrics_dict = {
+        "label": [],
+        "precision": [],
+        "recall": [],
+        "f1_score": [],
+        "support (label count in test data)": [],
+    }
     for each in lines:
-        splitted = each.split('      ')
-        metrics_dict['label'].append(splitted[0].strip())
-        metrics_dict['precision'].append(splitted[1].strip())
-        metrics_dict['recall'].append(splitted[2].strip())
-        metrics_dict['f1_score'].append(splitted[3].strip())
-        metrics_dict['support'].append(splitted[4].strip())
+        splitted = each.split("      ")
+        metrics_dict["label"].append(splitted[0].strip())
+        metrics_dict["precision"].append(splitted[1].strip())
+        metrics_dict["recall"].append(splitted[2].strip())
+        metrics_dict["f1_score"].append(splitted[3].strip())
+        metrics_dict["support (label count in test data)"].append(splitted[4].strip())
     metrics_df = pd.DataFrame.from_dict(metrics_dict)
     return metrics_df
+
+
+def get_y_score(probs):
+    """Converts probabilities into format (n_samples, n_classes) so they can be passed into sklearn roc_auc_score function
+
+    Args:
+        probs (np.ndarray): Probability estimates outputted by model
+
+    Returns:
+        (np.ndarray): Probability estimates in format (n_samples, n_classes)
+    """
+    if probs.ndim == 3:
+        score = np.transpose([pred[:, 1] for pred in probs])
+    elif probs.ndim == 2:
+        score = probs
+    return score
+
+
+def additional_analysis(preds_df, y_true, labels):
+    """For given predictions, returns dataframe containing: macro one-vs-one ROC AUC score, number of True Positives, True Negatives, False Positives, and False Negatives.
+
+    Args:
+        preds_df (pd.DataFrame): Dataframe containing predicted labels in one-hot encoded format
+        y_true (np.array): One-hot encoded real Y values
+        labels (List): List of the target labels
+
+    Returns:
+        (pd.DataFrame): dataframe containing: macro one-vs-one ROC AUC score, number of True Positives, True Negatives, False Positives, and False Negatives.
+    """
+    # include threshold?? (later)
+    y_score = np.array(preds_df.filter(like="Probability", axis=1))
+    cm = metrics.multilabel_confusion_matrix(y_true, np.array(preds_df[labels]))
+    cm_dict = {}
+    average_precision = {}
+    for i, label in enumerate(labels):
+        cm_meaning = {}
+        tn, fp = cm[i][0]
+        fn, tp = cm[i][1]
+        cm_meaning["True Negative"] = tn
+        cm_meaning["False Negative"] = fn
+        cm_meaning["True Positive"] = tp
+        cm_meaning["False Positive"] = fp
+        cm_dict[label] = cm_meaning
+        average_precision[label] = metrics.average_precision_score(
+            y_true[:, i], y_score[:, i]
+        )
+    df = pd.DataFrame.from_dict(cm_dict, orient="index")
+    average_precision = pd.Series(average_precision)
+    df["average_precision_score"] = average_precision
+    return df
diff --git a/pxtextmining/factories/factory_pipeline.py b/pxtextmining/factories/factory_pipeline.py
index 66b4f32f..866a12d6 100644
--- a/pxtextmining/factories/factory_pipeline.py
+++ b/pxtextmining/factories/factory_pipeline.py
@@ -2,28 +2,26 @@
 import time
 
 import numpy as np
+import xgboost as xgb
 from scipy import stats
 from sklearn.compose import make_column_transformer
 from sklearn.ensemble import RandomForestClassifier
 from sklearn.feature_extraction.text import TfidfVectorizer
-from sklearn.model_selection import RandomizedSearchCV, GridSearchCV
+from sklearn.model_selection import RandomizedSearchCV
 from sklearn.multioutput import MultiOutputClassifier
 from sklearn.naive_bayes import MultinomialNB
 from sklearn.neighbors import KNeighborsClassifier
 from sklearn.pipeline import make_pipeline
-from sklearn.preprocessing import OneHotEncoder, RobustScaler
+from sklearn.preprocessing import OneHotEncoder
 from sklearn.svm import SVC
 from sklearn.utils.class_weight import compute_class_weight
-from sklearn.model_selection import cross_validate
-from tensorflow.keras import Sequential, layers
 from tensorflow.keras.callbacks import EarlyStopping
 from tensorflow.keras.initializers import TruncatedNormal
-from tensorflow.keras.layers import Dense, Dropout, Input, concatenate, CategoryEncoding
+from tensorflow.keras.layers import CategoryEncoding, Dense, Dropout, Input, concatenate
 from tensorflow.keras.losses import BinaryCrossentropy, CategoricalCrossentropy
 from tensorflow.keras.models import Model
 from tensorflow.keras.optimizers import Adam
 from transformers import DistilBertConfig, TFDistilBertForSequenceClassification
-import xgboost as xgb
 
 from pxtextmining.helpers.tokenization import spacy_tokenizer
 from pxtextmining.params import model_name
@@ -46,7 +44,7 @@ def create_sklearn_pipeline_sentiment(
         (tuple): Tuple containing the `sklearn.pipeline.Pipeline` with the selected estimator, and a `dict` containing the hyperparameters to be tuned.
 
     """
-    if additional_features == True:
+    if additional_features is True:
         cat_transformer = OneHotEncoder(handle_unknown="ignore")
         vectorizer = create_sklearn_vectorizer(tokenizer=None)
         preproc = make_column_transformer(
@@ -149,7 +147,7 @@ def create_bert_model(Y_train, model_name=model_name, max_length=150, multilabel
     bert_model = bert(inputs)[0][:, 0, :]
     dropout = Dropout(config.dropout, name="pooled_output")
     pooled_output = dropout(bert_model, training=False)
-    if multilabel == True:
+    if multilabel is True:
         output = Dense(
             units=Y_train.shape[1],
             kernel_initializer=TruncatedNormal(stddev=config.initializer_range),
@@ -207,7 +205,7 @@ def create_bert_model_additional_features(
     cat_dense = cat_dense(onehot_layer)
     # concatenate both together
     concat_layer = concatenate([bert_output, cat_dense])
-    if multilabel == True:
+    if multilabel is True:
         output = Dense(
             units=Y_train.shape[1],
             kernel_initializer=TruncatedNormal(stddev=config.initializer_range),
@@ -280,62 +278,6 @@ def calculating_class_weights(y_true):
     return class_weights_dict
 
 
-def create_tf_model(vocab_size=None, embedding_size=100):
-    """Creates LSTM multilabel classification model using tensorflow keras, with a layer of outputs matching what is currently the number of major_categories.
-
-    Args:
-        vocab_size (int, optional): Number of different words in vocabulary, as derived from tokenization process. Defaults to None.
-        embedding_size (int, optional): Size of embedding dimension to be output by embedding layer. Defaults to 100.
-
-    Returns:
-        (tf.keras.models.Model): Compiled tensorflow keras LSTM model.
-    """
-    model = Sequential()
-    model.add(
-        layers.Embedding(
-            input_dim=vocab_size + 1, output_dim=embedding_size, mask_zero=True
-        )
-    )
-    model.add(layers.LSTM(50))
-    model.add(layers.Dense(20, activation="relu"))
-    model.add(layers.Dense(13, activation="sigmoid"))
-    model.compile(
-        loss="binary_crossentropy",
-        optimizer="rmsprop",
-        metrics=["CategoricalAccuracy", "Precision", "Recall"],
-    )
-    return model
-
-
-def train_tf_model(X_train, Y_train, model, class_weights_dict=None):
-    """Trains tensorflow keras model. Some overlap with train_bert_model, could probably be merged.
-
-    Args:
-        X_train (pd.DataFrame): DataFrame containing tokenized text features.
-        Y_train (pd.DataFrame): DataFrame containing one-hot encoded multilabel targets.
-        model (tf.keras.models.Model): Compiled tensorflow keras model.
-        class_weights_dict (dict, optional): Dict containing class weights for target classes. Defaults to None.
-
-    Returns:
-        (tuple): Tuple containing trained model and the training time as a str.
-    """
-    es = EarlyStopping(patience=3, restore_best_weights=True)
-    start_time = time.time()
-    model.fit(
-        X_train,
-        Y_train,
-        epochs=200,
-        batch_size=32,
-        verbose=1,
-        validation_split=0.2,
-        callbacks=[es],
-        class_weight=class_weights_dict,
-    )
-    seconds_taken = round(time.time() - start_time, 0)
-    training_time = str(datetime.timedelta(seconds=seconds_taken))
-    return model, training_time
-
-
 def create_sklearn_vectorizer(tokenizer=None):
     """Creates vectorizer for use with sklearn models, either using sklearn tokenizer or the spacy tokenizer
 
@@ -363,7 +305,7 @@ def create_sklearn_pipeline(model_type, tokenizer=None, additional_features=True
     Returns:
         (tuple): Tuple containing the `sklearn.pipeline.Pipeline` with the selected estimator, and a `dict` containing the hyperparameters to be tuned.
     """
-    if additional_features == True:
+    if additional_features is True:
         cat_transformer = OneHotEncoder(handle_unknown="ignore")
         vectorizer = create_sklearn_vectorizer(tokenizer=None)
         # num_transformer = RobustScaler()
@@ -385,7 +327,11 @@ def create_sklearn_pipeline(model_type, tokenizer=None, additional_features=True
         preproc = create_sklearn_vectorizer(tokenizer=tokenizer)
         params = {
             "tfidfvectorizer__ngram_range": ((1, 1), (1, 2), (2, 2)),
-            "tfidfvectorizer__max_df": stats.uniform(0.8, 1),
+            "tfidfvectorizer__max_df": [
+                0.9,
+                0.95,
+                0.99,
+            ],
             "tfidfvectorizer__min_df": stats.uniform(0.01, 0.1),
         }
     if model_type == "mnb":
@@ -489,7 +435,7 @@ def search_sklearn_pipelines(
     return models, training_times
 
 
-def create_and_train_svc_model(X_train, Y_train):
+def create_and_train_svc_model(X_train, Y_train, additional_features=False):
     """Creates pipeline with a Support Vector Classifier using specific hyperparameters identified through previous gridsearching.
 
     Args:
@@ -501,10 +447,13 @@ def create_and_train_svc_model(X_train, Y_train):
     """
     cat_transformer = OneHotEncoder(handle_unknown="ignore")
     vectorizer = TfidfVectorizer(max_df=0.9, min_df=0, ngram_range=(1, 2))
-    preproc = make_column_transformer(
-        (cat_transformer, ["FFT_q_standardised"]),
-        (vectorizer, "FFT answer"),
-    )
+    if additional_features is True:
+        preproc = make_column_transformer(
+            (cat_transformer, ["FFT_q_standardised"]),
+            (vectorizer, "FFT answer"),
+        )
+    else:
+        preproc = create_sklearn_vectorizer(tokenizer=None)
     pipe = make_pipeline(
         preproc,
         MultiOutputClassifier(
diff --git a/pxtextmining/factories/factory_predict_unlabelled_text.py b/pxtextmining/factories/factory_predict_unlabelled_text.py
index 5247ea00..96fa8647 100644
--- a/pxtextmining/factories/factory_predict_unlabelled_text.py
+++ b/pxtextmining/factories/factory_predict_unlabelled_text.py
@@ -1,14 +1,12 @@
 import numpy as np
 import pandas as pd
 
-from tensorflow.keras.saving import load_model
-
 from pxtextmining.factories.factory_data_load_and_split import (
     bert_data_to_dataset,
-    remove_punc_and_nums,
     clean_empty_features,
+    remove_punc_and_nums,
 )
-from pxtextmining.params import minor_cats
+from pxtextmining.params import minor_cats, probs_dict, rules_dict
 
 
 def process_text(text):
@@ -38,6 +36,7 @@ def predict_multilabel_sklearn(
     additional_features=False,
     label_fix=True,
     enhance_with_probs=True,
+    enhance_with_rules=False,
 ):
     """Conducts basic preprocessing to remove punctuation and numbers.
     Utilises a pretrained sklearn machine learning model to make multilabel predictions on the cleaned text.
@@ -45,22 +44,23 @@ def predict_multilabel_sklearn(
     been predicted, if fix_no_labels = True.
 
     Args:
-        text (pd.Series OR pd.DataFrame): DataFrame or Series containing data to be processed and utilised for predictions. Must be DataFrame with columns 'FFT answer' and 'FFT_q_standardised' if additional_features = True
+        data (pd.Series OR pd.DataFrame): DataFrame or Series containing data to be processed and utilised for predictions. Must be DataFrame with columns 'FFT answer' and 'FFT_q_standardised' if additional_features = True
         model (sklearn.base): Trained sklearn estimator able to perform multilabel classification.
         labels (list, optional): List containing target labels. Defaults to major_cats.
         additional_features (bool, optional): Whether or not FFT_q_standardised is included in data. Defaults to False.
         label_fix (bool, optional): Whether or not the class with the highest probability is taken as the predicted class in cases where no classes are predicted. Defaults to True.
         enhance_with_probs (bool, optional): Whether or not to enhance predicted classes with predictions utilising the model's outputted probabilities.
+        enhance_with_rules (bool, optional): Whether or not to use custom rules which boost probability of specific classes if specific words are seen. This is based on the rules_dict found in params.py
 
     Returns:
         (pd.DataFrame): DataFrame containing one hot encoded predictions, and a column with a list of the predicted labels.
     """
-    if additional_features == False:
+    if additional_features is False:
         text = pd.Series(data)
     else:
         text = data["FFT answer"]
     processed_text = process_text(text)
-    if additional_features == False:
+    if additional_features is False:
         final_data = processed_text
     else:
         final_data = pd.merge(
@@ -68,11 +68,13 @@ def predict_multilabel_sklearn(
         )
     binary_preds = model.predict(final_data)
     pred_probs = np.array(model.predict_proba(final_data))
-    if label_fix == True:
+    if label_fix is True:
         predictions = fix_no_labels(binary_preds, pred_probs, model_type="sklearn")
     else:
         predictions = binary_preds
-    if enhance_with_probs == True:
+    if enhance_with_rules is True:
+        pred_probs = rulebased_probs(processed_text, pred_probs)
+    if enhance_with_probs is True:
         for row in range(predictions.shape[0]):
             for label_index in range(predictions.shape[1]):
                 if pred_probs.ndim == 3:
@@ -83,11 +85,22 @@ def predict_multilabel_sklearn(
                     predictions[row][label_index] = 1
     preds_df = pd.DataFrame(predictions, index=processed_text.index, columns=labels)
     preds_df["labels"] = preds_df.apply(get_labels, args=(labels,), axis=1)
+    # add probs to df
+    if pred_probs.ndim == 3:
+        pred_probs = np.transpose([pred[:, 1] for pred in pred_probs])
+    label_list = ['Probability of "' + label + '"' for label in labels]
+    preds_df[label_list] = pred_probs
     return preds_df
 
 
 def predict_multilabel_bert(
-    data, model, labels=minor_cats, additional_features=False, label_fix=True
+    data,
+    model,
+    labels=minor_cats,
+    additional_features=False,
+    label_fix=True,
+    enhance_with_rules=False,
+    already_encoded=False,
 ):
     """Conducts basic preprocessing to remove blank text.
     Utilises a pretrained transformer-based machine learning model to make multilabel predictions on the cleaned text.
@@ -95,39 +108,51 @@ def predict_multilabel_bert(
     been predicted, if fix_no_labels = True.
 
     Args:
-        text (pd.Series OR pd.DataFrame): DataFrame or Series containing data to be processed and utilised for predictions. Must be DataFrame with columns 'FFT answer' and 'FFT_q_standardised' if additional_features = True
+        data (pd.Series, pd.DataFrame, or tf.data.Dataset): DataFrame, Series, or Tensorflow Dataset containing data to be processed and utilised for predictions. Must be DataFrame with columns 'FFT answer' and 'FFT_q_standardised' if additional_features = True
         model (tf.Model): Trained tensorflow estimator able to perform multilabel classification.
         labels (list, optional): List containing target labels. Defaults to major_cats.
         additional_features (bool, optional): Whether or not FFT_q_standardised is included in data. Defaults to False.
         label_fix (bool, optional): Whether or not the class with the highest probability is taken as the predicted class in cases where no classes are predicted. Defaults to True.
+        enhance_with_rules (bool, optional): Whether or not to use custom rules which boost probability of specific classes if specific words are seen. This is based on the rules_dict found in params.py
+        already_encoded (bool, optional): Whether or not the data has already been encoded into a Tensorflow.
 
     Returns:
         (pd.DataFrame): DataFrame containing one hot encoded predictions, and a column with a list of the predicted labels.
     """
-    if additional_features == False:
-        text = pd.Series(data)
-    else:
-        text = data["FFT answer"]
-    processed_text = clean_empty_features(text)
-    if additional_features == False:
-        final_data = processed_text
-    else:
-        final_data = pd.merge(
-            processed_text, data["FFT_q_standardised"], how="left", on="Comment ID"
-        )
+    if already_encoded is False:
+        if additional_features is False:
+            text = pd.Series(data)
+        else:
+            text = data["FFT answer"]
+        processed_text = clean_empty_features(text)
+        if additional_features is False:
+            final_data = processed_text
+        else:
+            final_data = pd.merge(
+                processed_text, data["FFT_q_standardised"], how="left", on="Comment ID"
+            )
     y_probs = predict_with_bert(
         final_data,
         model,
         additional_features=additional_features,
-        already_encoded=False,
+        already_encoded=already_encoded,
     )
+    if enhance_with_rules is True:
+        if type(final_data) == pd.DataFrame:
+            final_text = final_data["FFT answer"]
+        else:
+            final_text = final_data
+        y_probs = rulebased_probs(final_text, y_probs)
     y_binary = turn_probs_into_binary(y_probs)
-    if label_fix == True:
+    if label_fix is True:
         predictions = fix_no_labels(y_binary, y_probs, model_type="bert")
     else:
         predictions = y_binary
     preds_df = pd.DataFrame(predictions, index=processed_text.index, columns=labels)
     preds_df["labels"] = preds_df.apply(get_labels, args=(labels,), axis=1)
+    # add probs to df
+    label_list = ['Probability of "' + label + '"' for label in labels]
+    preds_df[label_list] = y_probs
     return preds_df
 
 
@@ -140,7 +165,7 @@ def predict_sentiment_bert(
     been predicted, if fix_no_labels = True.
 
     Args:
-        text (pd.Series OR pd.DataFrame): DataFrame or Series containing data to be processed and utilised for predictions. Must be DataFrame with columns 'FFT answer' and 'FFT_q_standardised' if additional_features = True
+        data (pd.Series OR pd.DataFrame): DataFrame or Series containing data to be processed and utilised for predictions. Must be DataFrame with columns 'FFT answer' and 'FFT_q_standardised' if additional_features = True
         model (tf.Model): Trained tensorflow estimator able to perform multilabel classification.
         additional_features (bool, optional): Whether or not FFT_q_standardised is included in data. Defaults to False.
         preprocess_text (bool, optional): Whether or not text is to be preprocessed (punctuation and numbers removed).
@@ -148,16 +173,16 @@ def predict_sentiment_bert(
     Returns:
         (pd.DataFrame): DataFrame containing input data and predicted sentiment
     """
-    if additional_features == False:
+    if additional_features is False:
         text = pd.Series(data)
     else:
         text = data["FFT answer"]
-    if preprocess_text == True:
+    if preprocess_text is True:
         processed_text = text.astype(str).apply(remove_punc_and_nums)
         processed_text = clean_empty_features(processed_text).dropna()
     else:
         processed_text = clean_empty_features(text).dropna()
-    if additional_features == False:
+    if additional_features is False:
         final_data = processed_text
         final_data = clean_empty_features(final_data)
     else:
@@ -240,7 +265,6 @@ def predict_with_probs(x, model, labels):
             index_max = labels.index(max_k)
             row_preds[index_max] = 1
         prob_preds.append(row_preds)
-    np.array(prob_preds).shape
     y_pred = np.array(prob_preds)
     return y_pred
 
@@ -312,7 +336,7 @@ def predict_with_bert(
     Returns:
         (np.array): Predicted probabilities for each label.
     """
-    if already_encoded == False:
+    if already_encoded is False:
         encoded_dataset = bert_data_to_dataset(
             data, Y=None, max_length=max_length, additional_features=additional_features
         )
@@ -363,3 +387,27 @@ def turn_probs_into_binary(predicted_probs):
     """
     preds = np.where(predicted_probs > 0.5, 1, 0)
     return preds
+
+
+def rulebased_probs(text, pred_probs):
+    """Uses the `rules_dict` in `pxtextmining.params` to boost the probabilities of specific classes, given the appearance of specific words.
+
+    Args:
+        text (pd.Series): Series containing the text
+        pred_probs (np.ndarray): Numpy array containing the outputted predicted probabilities for the text.
+
+    Returns:
+        (np.ndarray): Numpy array with the modified predicted probabilities of the text.
+    """
+    for k, v in rules_dict.items():
+        label_index = minor_cats.index(k)
+        prob = probs_dict.get(k, 0.3)
+        for row in range(len(text)):
+            for word in v:
+                if word in text.iloc[row].lower():
+                    if pred_probs.ndim == 3:
+                        pred_probs[label_index, row, 1] += prob
+                    if pred_probs.ndim == 2:
+                        pred_probs[row, label_index] += prob
+                    break
+    return pred_probs
diff --git a/pxtextmining/factories/factory_write_results.py b/pxtextmining/factories/factory_write_results.py
index bb1042a4..a1c48150 100644
--- a/pxtextmining/factories/factory_write_results.py
+++ b/pxtextmining/factories/factory_write_results.py
@@ -1,17 +1,20 @@
-import pickle
 import os
+import pickle
+
 import numpy as np
 import pandas as pd
-
 from tensorflow.keras import Model, Sequential
+
+from pxtextmining.factories.factory_model_performance import (
+    additional_analysis,
+    parse_metrics_file,
+)
 from pxtextmining.factories.factory_predict_unlabelled_text import (
     get_labels,
-    predict_multilabel_sklearn,
-    predict_multilabel_bert,
     get_probabilities,
-    predict_with_bert
+    predict_multilabel_bert,
+    predict_multilabel_sklearn,
 )
-from pxtextmining.factories.factory_model_performance import parse_metrics_file
 
 
 def write_multilabel_models_and_metrics(models, model_metrics, path):
@@ -40,7 +43,14 @@ def write_multilabel_models_and_metrics(models, model_metrics, path):
 
 
 def write_model_preds(
-    x, y, model, labels, additional_features=True, path="labels.xlsx"
+    x,
+    y,
+    model,
+    labels,
+    additional_features=True,
+    path="labels.xlsx",
+    enhance_with_rules=False,
+    return_df=False,
 ):
     """Writes an Excel file to enable easier analysis of model outputs using the test set. Columns of the Excel file are: comment_id, actual_labels, predicted_labels, actual_label_probs, and predicted_label_probs.
 
@@ -58,39 +68,34 @@ def write_model_preds(
         get_labels, args=(labels,), axis=1
     )
     actual_labels.name = "actual_labels"
-    if isinstance(model, Model) == True:
-        predicted_labels = predict_multilabel_bert(
+    if isinstance(model, Model) is True:
+        preds_df = predict_multilabel_bert(
             x,
             model,
             labels=labels,
             additional_features=additional_features,
             label_fix=True,
-        ).reset_index()["labels"]
+            enhance_with_rules=enhance_with_rules,
+        )
+
     else:
-        predicted_labels = predict_multilabel_sklearn(
+        preds_df = predict_multilabel_sklearn(
             x,
             model,
             labels=labels,
             additional_features=additional_features,
             label_fix=True,
             enhance_with_probs=True,
-        ).reset_index()["labels"]
+            enhance_with_rules=enhance_with_rules,
+        )
+    predicted_labels = preds_df.reset_index()["labels"]
     predicted_labels.name = "predicted_labels"
     df = x.reset_index()
-    if isinstance(model, Model) == True:
-        probabilities = predict_with_bert(
-            x,
-            model,
-            max_length=150,
-            additional_features=additional_features,
-            already_encoded=False,
-        )
-    else:
-        probabilities = np.array(model.predict_proba(x))
-    if isinstance(model, Model) == True:
-        model_type = 'bert'
+    probabilities = np.array(preds_df.filter(like="Probability", axis=1))
+    if isinstance(model, Model) is True:
+        model_type = "bert"
     else:
-        model_type = 'sklearn'
+        model_type = "sklearn"
     probs_actual = get_probabilities(
         actual_labels, labels, probabilities, model_type=model_type
     )
@@ -102,13 +107,18 @@ def write_model_preds(
     df = df.merge(probs_actual, left_index=True, right_index=True)
     df = df.merge(probs_predicted, left_index=True, right_index=True)
     # Deal with any rogue characters
-    df.applymap(lambda x: x.encode('unicode_escape').
-                 decode('utf-8') if isinstance(x, str) else x)
+    df.applymap(
+        lambda x: x.encode("unicode_escape").decode("utf-8")
+        if isinstance(x, str)
+        else x
+    )
     df.to_excel(path, index=False)
     print(f"Successfully completed, written to {path}")
+    if return_df is True:
+        return preds_df
 
 
-def write_model_analysis(model_name, labels, dataset, path):
+def write_model_analysis(model_name, labels, dataset, path, preds_df=None, y_true=None):
     """Writes an Excel file with the performance metrics of each label, as well as the counts of samples for each label.
 
     Args:
@@ -120,6 +130,11 @@ def write_model_analysis(model_name, labels, dataset, path):
     metrics_df = parse_metrics_file(f"{path}/{model_name}.txt", labels=labels)
     label_counts = pd.DataFrame(dataset[labels].sum())
     label_counts = label_counts.reset_index()
-    label_counts = label_counts.rename(columns={"index": "label", 0: "label_count"})
-    metrics_df = metrics_df.merge(label_counts, on="label")
-    metrics_df.to_excel(f"{path}/{model_name}_perf.xlsx", index=False)
+    label_counts = label_counts.rename(
+        columns={"index": "label", 0: "label_count_in_full_dataset"}
+    )
+    metrics_df = metrics_df.merge(label_counts, on="label").set_index("label")
+    if preds_df is not None and y_true is not None:
+        more_metrics = additional_analysis(preds_df, y_true, labels)
+        metrics_df = pd.concat([metrics_df, more_metrics], axis=1)
+    metrics_df.to_excel(f"{path}/{model_name}_perf.xlsx", index=True)
diff --git a/pxtextmining/params.py b/pxtextmining/params.py
index b9ec631f..6f304694 100644
--- a/pxtextmining/params.py
+++ b/pxtextmining/params.py
@@ -1,4 +1,4 @@
-dataset = "datasets/hidden/v6merged_230612.csv"
+dataset = "datasets/hidden/multilabel_230719.csv"
 
 random_state = 42
 
@@ -201,3 +201,175 @@
     4: "negative",
     5: "very negative",
 }
+
+
+rules_dict = {
+    "Care plans": [
+        "plan",
+        "planning",
+        "plans",
+        "treatment",
+        "care",
+        "future",
+        "forward",
+        "forwards",
+        "action",
+    ],
+    "Patient appearance & grooming": [
+        "basin",
+        "bowl",
+        "brush",
+        "clothes",
+        "comb",
+        "dressed",
+        "gown",
+        "hair",
+        "hairbrush",
+        "mirror",
+        "modesty",
+        "hygien",
+        "razor",
+        "shampoo",
+        "shower",
+        "sink",
+        "wear",
+        "wash",
+    ],
+    "Equality, Diversity & Inclusion": [
+        "accessib",
+        "adjustment",
+        "adhd",
+        "age",
+        "autis",
+        "cultur",
+        "deaf",
+        "disab",
+        "wheelchair",
+        "discriminat",
+        "gender",
+        "hearing",
+        "language",
+        "blind",
+        "mobility",
+        "race",
+        "racis",
+        "religio",
+        "sexis",
+        "trans ",
+        "misgender",
+    ],
+    "Patient records": [
+        "accurate",
+        "computer",
+        "confidential",
+        "data",
+        "identifiable",
+        "notes",
+        "paperwork",
+        "papers",
+        "details",
+        "record",
+        "system",
+        "updated",
+        "app",
+    ],
+    # "Admission": [
+    #     "admission",
+    #     "admit",
+    # ], Model already good at picking this up where the words admission/admit are in the text
+    "Referals & continuity of care": [
+        "refer",
+        "same",
+        "different",
+        "continu",
+        "transfer",
+        "pass",
+        "between",
+    ],
+    "Staff continuity": [
+        "same",
+        "different",
+        "retire",
+        "handover",
+        "relationship",
+        "communication",
+        "change",
+        "transition",
+        "passed",
+    ],
+    "Diagnosis & triage": [
+        "assess",
+        "diagnos",
+        "question",
+        "scan",
+        "test",
+        "triage",
+        "wrong",
+        "figure",
+        "identif",
+        "call",
+    ],
+    "Mental Health Act": [
+        "leave",
+        "leav",
+        "allowed",
+        "detain",
+        "prisoner",
+        "release",
+        "restrict",
+        "seclu",
+        "section",
+    ],
+    "Interaction with family/ carers": [
+        "brother",
+        "carer",
+        "child",
+        "dad",
+        "father",
+        "husband",
+        "partner",
+        "famil",
+        "mam",
+        "mum",
+        "wife",
+        "mother",
+        "parent",
+        "relative",
+        "visit",
+        "sister",
+    ],
+    "Service location": [
+        "access",
+        "direct",
+        "away",
+        "far",
+        "distance",
+        "local",
+        "locat",
+        "lost",
+        "map",
+        "miles",
+        "place",
+        "sign",
+        "go to",
+        "travel",
+        "where",
+        "get to",
+    ],
+    "Negative experience & dissatisfaction": [
+        "rubbish",
+        "awful",
+        "poor",
+        "bad",
+        "terrible",
+        "unacceptable",
+    ],
+}
+
+probs_dict = {
+    "Negative experience & dissatisfaction": 0.4,
+    "Diagnosis & triage": 0.4,
+    "Equality, Diversity & Inclusion": 0.4,
+    "Referals & continuity of care": 0.4,
+    "Staff continuity": 0.4,
+}
diff --git a/pxtextmining/pipelines/multilabel_pipeline.py b/pxtextmining/pipelines/multilabel_pipeline.py
index 4e078b24..43bcd557 100644
--- a/pxtextmining/pipelines/multilabel_pipeline.py
+++ b/pxtextmining/pipelines/multilabel_pipeline.py
@@ -1,14 +1,9 @@
-import random
-import pandas as pd
 import os
+import random
 
 # import warnings filter
 from warnings import simplefilter
 
-# ignore all future warnings
-simplefilter(action="ignore", category=FutureWarning)
-
-
 from sklearn.model_selection import train_test_split
 
 from pxtextmining.factories.factory_data_load_and_split import (
@@ -16,40 +11,37 @@
     load_multilabel_data,
     process_and_split_data,
 )
-from pxtextmining.factories.factory_model_performance import (
-    get_multilabel_metrics,
-    parse_metrics_file,
-)
+from pxtextmining.factories.factory_model_performance import get_multilabel_metrics
 from pxtextmining.factories.factory_pipeline import (
     calculating_class_weights,
+    create_and_train_svc_model,
     create_bert_model,
     create_bert_model_additional_features,
-    create_tf_model,
-    create_and_train_svc_model,
     search_sklearn_pipelines,
     train_bert_model,
-    train_tf_model,
 )
 from pxtextmining.factories.factory_write_results import (
-    write_multilabel_models_and_metrics,
-    write_model_preds,
     write_model_analysis,
+    write_model_preds,
+    write_multilabel_models_and_metrics,
 )
-from pxtextmining.helpers.text_preprocessor import tf_preprocessing
 from pxtextmining.params import (
-    major_cats,
-    minor_cats,
     dataset,
-    merged_minor_cats,
     major_cat_dict,
+    major_cats,
+    merged_minor_cats,
+    minor_cats,
     random_state,
 )
 
+# ignore all future warnings
+simplefilter(action="ignore", category=FutureWarning)
+
 
 def run_sklearn_pipeline(
     additional_features=False,
     target=major_cats,
-    models_to_try=["mnb", "knn", "svm", "rfc"],
+    models_to_try=("mnb", "knn", "svm", "rfc"),
     path="test_multilabel",
     include_analysis=False,
 ):
@@ -103,18 +95,26 @@ def run_sklearn_pipeline(
             )
         )
     write_multilabel_models_and_metrics(models, model_metrics, path=path)
-    if include_analysis == True:
+    if include_analysis is True:
         for i in range(len(models)):
             model_name = f"model_{i}"
-            write_model_preds(
+            preds_df = write_model_preds(
                 X_test,
                 Y_test,
                 models[i],
                 labels=target,
                 additional_features=additional_features,
                 path=f"{path}/{model_name}_labels.xlsx",
+                return_df=True,
+            )
+            write_model_analysis(
+                model_name,
+                labels=target,
+                dataset=df,
+                path=path,
+                preds_df=preds_df,
+                y_true=Y_test,
             )
-            write_model_analysis(model_name, labels=target, dataset=df, path=path)
     print("Pipeline complete")
 
 
@@ -150,7 +150,9 @@ def run_svc_pipeline(
         additional_features=additional_features,
         random_state=random_state,
     )
-    model, training_time = create_and_train_svc_model(X_train, Y_train)
+    model, training_time = create_and_train_svc_model(
+        X_train, Y_train, additional_features=additional_features
+    )
     model_metrics = get_multilabel_metrics(
         X_test,
         Y_test,
@@ -162,57 +164,27 @@ def run_svc_pipeline(
         additional_features=additional_features,
     )
     write_multilabel_models_and_metrics([model], [model_metrics], path=path)
-    if include_analysis == True:
-        write_model_preds(
+    if include_analysis is True:
+        preds_df = write_model_preds(
             X_test,
             Y_test,
             model,
             labels=target,
             additional_features=additional_features,
             path=f"{path}/labels.xlsx",
+            return_df=True,
+        )
+        write_model_analysis(
+            model_name="model_0",
+            labels=target,
+            dataset=df,
+            path=path,
+            preds_df=preds_df,
+            y_true=Y_test,
         )
-        write_model_analysis(model_name="model_0", labels=target, dataset=df, path=path)
     print("Pipeline complete!")
 
 
-def run_tf_pipeline(target=major_cats, path="test_multilabel/tf"):
-    """Runs all the functions required to load multilabel data, preprocess it, and split it into training and test sets.
-    Creates tf.keras LSTM model and trains it on the train set.
-    Evaluates the performance of trained model with the best hyperparameters on the test set, and saves the model
-    and the performance metrics to a specified folder.
-    Cannot currently take additional features, is only designed for text data alone.
-    This model architecture performs very poorly and may be taken out of the model.
-
-    Args:
-        target (list, optional): The target labels, which should be columns in the dataset DataFrame. Defaults to major_cats.
-        path (str, optional): Path where the models are to be saved. If path does not exist, it will be created. Defaults to 'test_multilabel'.
-    """
-    random_state = random.randint(1, 999)
-    df = load_multilabel_data(
-        filename="datasets/multilabeldata_2.csv", target="major_categories"
-    )
-    X_train, X_test, Y_train, Y_test = process_and_split_data(
-        df, target=target, random_state=random_state
-    )
-    X_train_pad, vocab_size = tf_preprocessing(X_train)
-    X_test_pad, _ = tf_preprocessing(X_test)
-    class_weights_dict = calculating_class_weights(Y_train)
-    model = create_tf_model(vocab_size)
-    model_trained, training_time = train_tf_model(
-        X_train_pad, Y_train, model, class_weights_dict=class_weights_dict
-    )
-    model_metrics = get_multilabel_metrics(
-        X_test_pad,
-        Y_test,
-        random_state=random_state,
-        labels=major_cats,
-        model_type="tf",
-        model=model_trained,
-        training_time=training_time,
-    )
-    write_multilabel_models_and_metrics([model_trained], [model_metrics], path=path)
-
-
 def run_bert_pipeline(
     additional_features=False,
     path="test_multilabel/bert",
@@ -257,7 +229,7 @@ def run_bert_pipeline(
         X_test, Y=None, additional_features=additional_features
     )
     class_weights_dict = calculating_class_weights(Y_train_val)
-    if additional_features == True:
+    if additional_features is True:
         model = create_bert_model_additional_features(Y_train)
     else:
         model = create_bert_model(Y_train)
@@ -280,22 +252,30 @@ def run_bert_pipeline(
         already_encoded=True,
     )
     write_multilabel_models_and_metrics([model_trained], [model_metrics], path=path)
-    if include_analysis == True:
-        write_model_preds(
+    if include_analysis is True:
+        preds_df = write_model_preds(
             X_test,
             Y_test,
             model,
             labels=target,
             additional_features=additional_features,
             path=f"{path}/labels.xlsx",
+            return_df=True,
+        )
+        write_model_analysis(
+            model_name="model_0",
+            labels=target,
+            dataset=df,
+            path=path,
+            preds_df=preds_df,
+            y_true=Y_test,
         )
-        write_model_analysis(model_name="model_0", labels=target, dataset=df, path=path)
     print("Pipeline complete!")
 
 
 def run_two_layer_sklearn_pipeline(
     additional_features=True,
-    models_to_try=["mnb", "knn", "xgb"],
+    models_to_try=("mnb", "knn", "xgb"),
     path="test_multilabel/230605",
 ):
     random_state = random.randint(1, 999)
@@ -377,20 +357,36 @@ def run_two_layer_sklearn_pipeline(
 
 
 if __name__ == "__main__":
-    # run_sklearn_pipeline(additional_features = True, target= minor_cats, models_to_try = ["xgb"], path = 'test_multilabel/v6_230806/xgb',
-    #                      include_analysis=True)
-    # run_svc_pipeline(
+    # run_sklearn_pipeline(
     #     additional_features=True,
     #     target=minor_cats,
-    #     path="test_multilabel/v6_230806/svc",
-    #     include_analysis=True
+    #     models_to_try=["xgb"],
+    #     path='test_multilabel/v6_230724/xgb',
+    #     include_analysis=True,
     # )
-    run_bert_pipeline(
+    # run_svc_pipeline(
+    #     additional_features=False,
+    #     target=minor_cats,
+    #     path="test_multilabel/v6_230724/svc_nofeats",
+    #     include_analysis=True,
+    # )
+    run_svc_pipeline(
         additional_features=True,
-        path="test_multilabel/v6_230806",
         target=minor_cats,
+        path="test_multilabel/test_roc/svc",
         include_analysis=True,
     )
-    # run_sklearn_pipeline(additional_features = True, target= minor_cats, models_to_try = ["svm"], path = 'test_multilabel/v6_230806/svc_2',
-    #                      include_analysis=True)
+    # run_bert_pipeline(
+    #     additional_features=True,
+    #     path="test_multilabel/v6_230724/bert",
+    #     target=minor_cats,
+    #     include_analysis=True,
+    # )
+    # run_sklearn_pipeline(
+    #     additional_features=True,
+    #     target=minor_cats,
+    #     models_to_try=["svm"],
+    #     path='test_multilabel/v6_230724/svc_gridsearch',
+    #     include_analysis=True,
+    # )
     # run_two_layer_sklearn_pipeline()
diff --git a/pxtextmining/pipelines/sentiment_pipeline.py b/pxtextmining/pipelines/sentiment_pipeline.py
index 1d9939d4..c7490539 100644
--- a/pxtextmining/pipelines/sentiment_pipeline.py
+++ b/pxtextmining/pipelines/sentiment_pipeline.py
@@ -27,7 +27,7 @@
 
 def run_sentiment_pipeline(
     additional_features=False,
-    models_to_try=["svm", "xgb"],
+    models_to_try=("svm", "xgb"),
     path="test_multilabel/sentiment",
 ):
     """Runs all the functions required to load multiclass data, preprocess it, and split it into training, test and validation sets.
@@ -108,7 +108,7 @@ def run_sentiment_bert_pipeline(
     class_weights_dict = {}
     for k, v in enumerate(list(cw)):
         class_weights_dict[k] = v
-    if additional_features == True:
+    if additional_features is True:
         model = create_bert_model_additional_features(Y_train, multilabel=False)
     else:
         model = create_bert_model(Y_train, multilabel=False)
diff --git a/pyproject.toml b/pyproject.toml
index 8679d050..5cf3d729 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -1,7 +1,7 @@
 [tool.poetry]
 name = "pxtextmining"
-version = "0.5.4"
-description = "Multilabel text classification of patient experience feedback."
+version = "0.5.5"
+description = "Text classification of patient experience feedback."
 authors = ['CDU Data Science <cdudatascience@nottshc.nhs.uk>',
 'YiWen Hon <yiwen.hon@nottshc.nhs.uk>']
 readme = "README.md"
@@ -11,13 +11,13 @@ documentation = "https://cdu-data-science-team.github.io/pxtextmining"
 
 [tool.poetry.dependencies]
 python = ">=3.8, <3.11"
-spacy = "^3.4.4"
+spacy = "3.5.3"
 joblib = "^1.2.0"
 matplotlib = "^3.3.2"
 numpy = ">=1.22"
 pandas = "^1.4.0"
 scikit-learn = "1.0.2"
-tensorflow = "^2.11.0"
+tensorflow = "2.12.0"
 transformers = "^4.26.1"
 scipy = "^1.10.1"
 xgboost = "^1.7.5"
@@ -29,12 +29,15 @@ optional = true
 uvicorn = "^0.20.0"
 pydantic = "^1.10.4"
 pytest = "^7.2.2"
-fastapi = "^0.94.1"
+fastapi = "^0.101.0"
 httpx = "^0.23.3"
 pytest-cov = "^4.0.0"
 pytest-mock = "^3.10.0"
 requests = "^2.31.0"
 jupyter = "^1.0.0"
+ruff = "^0.0.272"
+pre-commit = "^3.3.3"
+tornado = "^6.3.3"
 
 [tool.poetry.group.docs]
 optional = true
@@ -44,6 +47,10 @@ mkdocs = "^1.4.2"
 mkdocstrings-python = "^0.8.2"
 mkdocstrings = "^0.19.1"
 
+[tool.ruff]
+select = ["E", "F", "B"]
+ignore = ["E501"]
+
 [build-system]
 requires = ["poetry-core"]
 build-backend = "poetry.core.masonry.api"
diff --git a/test_json.json b/test_json.json
new file mode 100644
index 00000000..494df7fc
--- /dev/null
+++ b/test_json.json
@@ -0,0 +1,22 @@
+[
+  {
+    "comment_id": "1",
+    "comment_text": "Nurse was great.",
+    "question_type": "what_good"
+  },
+  {
+    "comment_id": "2",
+    "comment_text": "The ward was freezing.",
+    "question_type": "could_improve"
+  },
+  {
+    "comment_id": "3",
+    "comment_text": "",
+    "question_type": "nonspecific"
+  },
+  {
+    "comment_id": "4",
+    "comment_text": "Thank you so much",
+    "question_type": "nonspecific"
+  }
+]
diff --git a/test_rules.py b/test_rules.py
new file mode 100644
index 00000000..887cd9fa
--- /dev/null
+++ b/test_rules.py
@@ -0,0 +1,124 @@
+import os
+import pickle
+
+from tensorflow.keras.saving import load_model
+
+from pxtextmining.factories.factory_data_load_and_split import (
+    load_multilabel_data,
+    process_and_split_data,
+)
+from pxtextmining.factories.factory_model_performance import get_multilabel_metrics
+from pxtextmining.factories.factory_write_results import (
+    write_model_analysis,
+    write_model_preds,
+)
+from pxtextmining.params import minor_cats, random_state
+
+
+def test_rules():
+    # load sklearn model
+    model_path = "test_multilabel/v6_230724/svc/model_0.sav"
+    with open(model_path, "rb") as model:
+        loaded_model = pickle.load(model)
+    path = "test_multilabel/v6_230724/svc/rules"
+    additional_features = True
+    target = minor_cats
+    target_name = "minor_categories"
+    df = load_multilabel_data(
+        filename="datasets/hidden/multilabel_230719.csv", target=target_name
+    )
+    X_train, X_test, Y_train, Y_test = process_and_split_data(
+        df,
+        target=target,
+        additional_features=additional_features,
+        random_state=random_state,
+    )
+    training_time = 0
+    model_metrics = get_multilabel_metrics(
+        X_test,
+        Y_test,
+        random_state=random_state,
+        labels=target,
+        model_type="sklearn",
+        model=loaded_model,
+        training_time=training_time,
+        additional_features=additional_features,
+        enhance_with_rules=True,
+    )
+    txtpath = os.path.join(path, "model_0" + ".txt")
+    with open(txtpath, "w") as file:
+        file.write(model_metrics)
+    write_model_preds(
+        X_test,
+        Y_test,
+        loaded_model,
+        labels=target,
+        additional_features=additional_features,
+        path=f"{path}/labels.xlsx",
+    )
+    write_model_analysis(model_name="model_0", labels=target, dataset=df, path=path)
+
+
+def test_rules_bert():
+    # bert model
+    model_path = "test_multilabel/v6_230724/bert/model_0"
+    loaded_model = load_model(model_path)
+    path = "test_multilabel/v6_230724/bert/rules"
+    additional_features = True
+    target = minor_cats
+    target_name = "minor_categories"
+    df = load_multilabel_data(
+        filename="datasets/hidden/multilabel_230719.csv", target=target_name
+    )
+    X_train_val, X_test, Y_train_val, Y_test = process_and_split_data(
+        df,
+        target=target,
+        preprocess_text=False,
+        additional_features=additional_features,
+        random_state=random_state,
+    )
+    training_time = 0
+    model_metrics = get_multilabel_metrics(
+        X_test,
+        Y_test,
+        random_state=random_state,
+        labels=target,
+        model_type="bert",
+        model=loaded_model,
+        training_time=training_time,
+        additional_features=additional_features,
+        already_encoded=False,
+        enhance_with_rules=False,
+    )
+    txtpath = os.path.join(path, "model_0" + ".txt")
+    with open(txtpath, "w") as file:
+        file.write(model_metrics)
+    model_metrics = get_multilabel_metrics(
+        X_test,
+        Y_test,
+        random_state=random_state,
+        labels=target,
+        model_type="bert",
+        model=loaded_model,
+        training_time=training_time,
+        additional_features=additional_features,
+        already_encoded=False,
+        enhance_with_rules=True,
+    )
+    txtpath = os.path.join(path, "model_0_rules" + ".txt")
+    with open(txtpath, "w") as file:
+        file.write(model_metrics)
+    write_model_preds(
+        X_test,
+        Y_test,
+        loaded_model,
+        labels=target,
+        additional_features=additional_features,
+        path=f"{path}/labels.xlsx",
+    )
+    write_model_analysis(model_name="model_0", labels=target, dataset=df, path=path)
+
+
+if __name__ == "__main__":
+    test_rules()
+    test_rules_bert()
diff --git a/tests/conftest.py b/tests/conftest.py
index 700d8a15..0e2fc4c4 100644
--- a/tests/conftest.py
+++ b/tests/conftest.py
@@ -57,20 +57,20 @@ def test_raw_data():
         row = []
         if col not in minor_cats:
             if col in ["FFT categorical answer", "Comment sentiment"]:
-                for i in range(5):
+                for _i in range(5):
                     row.append(random.randint(1, 5))
             elif col == "FFT question":
-                for i in range(5):
+                for _i in range(5):
                     row.append(random.choice(list(q_map.keys())))
             else:
-                for i in range(5):
+                for _i in range(5):
                     row.append(
                         "".join(
                             random.choices(string.ascii_uppercase + string.digits, k=5)
                         )
                     )
         else:
-            for i in range(5):
+            for _i in range(5):
                 row.append(random.choice([np.NaN, 1]))
         data_dict[col] = row
     data = pd.DataFrame(data_dict)
diff --git a/tests/test_api.py b/tests/test_api.py
index 1420bef2..ef97b18b 100644
--- a/tests/test_api.py
+++ b/tests/test_api.py
@@ -1,7 +1,9 @@
-from fastapi.testclient import TestClient
-from api.api import app
 from unittest.mock import AsyncMock, Mock, patch
+
 import numpy as np
+from fastapi.testclient import TestClient
+
+from api.api import app
 
 client = TestClient(app)
 
@@ -34,7 +36,7 @@ def test_multilabel_predictions():
     ]
     response = client.post("/predict_multilabel", json=test_json).json()
     assert len(test_json) == len(response)
-    assert type(response[0]["labels"]) == list
+    assert isinstance(response[0]["labels"], list)
 
 
 @patch(
@@ -76,4 +78,4 @@ def test_sentiment_predictions():
     ]
     response = client.post("/predict_sentiment", json=test_json).json()
     assert len(test_json) == len(response)
-    assert type(response[0]["sentiment"]) == int
+    assert isinstance(response[0]["sentiment"], int) is True
diff --git a/tests/test_data_load_and_split.py b/tests/test_data_load_and_split.py
index 3eb10abc..a19576d3 100644
--- a/tests/test_data_load_and_split.py
+++ b/tests/test_data_load_and_split.py
@@ -1,55 +1,95 @@
-from pxtextmining.factories import factory_data_load_and_split
-import pandas as pd
+import random
+
 import numpy as np
+import pandas as pd
 import pytest
 
+from pxtextmining.factories import factory_data_load_and_split
+from pxtextmining.params import minor_cats
+
+
 @pytest.fixture
 def grab_test_Y():
-    Y_feats = np.array([[0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0],
-       [0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0],
-       [1, 0, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0],
-       [1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0],
-       [1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0]])
+    Y_feats = np.array(
+        [
+            [0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0],
+            [0, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0],
+            [1, 0, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0],
+            [1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0],
+            [1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0],
+        ]
+    )
     return Y_feats
 
-@pytest.mark.parametrize("target", ["major_categories", "minor_categories", "sentiment"])
+
+@pytest.mark.parametrize(
+    "target", ["major_categories", "minor_categories", "sentiment"]
+)
 def test_load_multilabel_data(mock_read_csv, target):
-    filename = 'None'
+    filename = "None"
     df = factory_data_load_and_split.load_multilabel_data(filename, target)
     assert type(df) == pd.DataFrame
 
 
 def test_merge_categories():
     test_df = pd.DataFrame(
-        {'col_1': [0,0,0,0,1],
-         'col_2': [0,1,0,0,1],
-         'col_3': [1,0,0,0,0]}
+        {"col_1": [0, 0, 0, 0, 1], "col_2": [0, 1, 0, 0, 1], "col_3": [1, 0, 0, 0, 0]}
+    )
+    new_cat = "new_cat"
+    cats_to_merge = ["col_1", "col_2"]
+    merged_df = factory_data_load_and_split.merge_categories(
+        test_df, new_cat, cats_to_merge
     )
-    new_cat = 'new_cat'
-    cats_to_merge = ['col_1', 'col_2']
-    merged_df = factory_data_load_and_split.merge_categories(test_df, new_cat, cats_to_merge)
-    assert list(merged_df.columns) == ['col_3', 'new_cat']
-    assert merged_df['new_cat'].sum() == 2
+    assert list(merged_df.columns) == ["col_3", "new_cat"]
+    assert merged_df["new_cat"].sum() == 2
+
 
 def test_remove_punc_and_nums():
-    text = 'Here is.some TEXT?!?!?! 12345 :)'
+    text = "Here is.some TEXT?!?!?! 12345 :)"
     cleaned_text = factory_data_load_and_split.remove_punc_and_nums(text)
-    assert cleaned_text == 'here is some text'
+    assert cleaned_text == "here is some text"
+
 
 def test_clean_empty_features():
-    df_with_empty_lines = pd.DataFrame({'text': ['Some text', '', ' ', 'More text']})
+    df_with_empty_lines = pd.DataFrame({"text": ["Some text", "", " ", "More text"]})
     clean_df = factory_data_load_and_split.clean_empty_features(df_with_empty_lines)
-    assert clean_df.shape == (2,1)
+    assert clean_df.shape == (2, 1)
+
 
 def test_onehot():
-    df_to_onehot = pd.DataFrame({'Categories': ['A', 'B', 'C', 'A', 'A', 'B']})
-    df_onehotted = factory_data_load_and_split.onehot(df_to_onehot, 'Categories')
-    assert df_onehotted.shape == (6,3)
+    df_to_onehot = pd.DataFrame({"Categories": ["A", "B", "C", "A", "A", "B"]})
+    df_onehotted = factory_data_load_and_split.onehot(df_to_onehot, "Categories")
+    assert df_onehotted.shape == (6, 3)
+
 
 def test_bert_data_to_dataset_with_Y(grab_test_X_additional_feats, grab_test_Y):
-    train_dataset = factory_data_load_and_split.bert_data_to_dataset(grab_test_X_additional_feats, grab_test_Y, additional_features = True)
-    assert type(train_dataset._structure) == tuple
+    train_dataset = factory_data_load_and_split.bert_data_to_dataset(
+        grab_test_X_additional_feats, grab_test_Y, additional_features=True
+    )
+    assert isinstance(train_dataset._structure, tuple)
+
 
 def test_bert_data_to_dataset_without_Y(grab_test_X_additional_feats):
-    test_dataset = factory_data_load_and_split.bert_data_to_dataset(grab_test_X_additional_feats, Y = None, additional_features = True)
-    assert type(test_dataset) == dict
+    test_dataset = factory_data_load_and_split.bert_data_to_dataset(
+        grab_test_X_additional_feats, Y=None, additional_features=True
+    )
+    assert isinstance(test_dataset, dict)
+
+
+@pytest.mark.parametrize("target", [minor_cats, "sentiment"])
+@pytest.mark.parametrize("additional_features", [True, False])
+@pytest.mark.parametrize("preprocess_text", [True, False])
+def test_process_data(
+    grab_test_X_additional_feats, target, preprocess_text, additional_features
+):
+    df = grab_test_X_additional_feats
+    df["Comment sentiment"] = 0
+    df[minor_cats] = 0
+    for i in range(df.shape[0]):
+        df.loc[i, "Comment sentiment"] = random.randint(1, 5)
+        for cat in minor_cats:
+            df.loc[i, cat] = random.randint(0, 1)
+    X, Y = factory_data_load_and_split.process_data(
+        df, target, preprocess_text, additional_features
+    )
+    assert X.shape[0] == Y.shape[0]
diff --git a/tests/test_docker_run.py b/tests/test_docker_run.py
new file mode 100644
index 00000000..8b3e80ff
--- /dev/null
+++ b/tests/test_docker_run.py
@@ -0,0 +1,64 @@
+from unittest.mock import patch
+
+import pandas as pd
+import pytest
+
+import docker_run
+
+
+@patch("docker_run.load_model")
+def test_load_sentiment_model(mock_load):
+    docker_run.load_sentiment_model()
+    mock_load.assert_called_once()
+
+
+@patch("docker_run.predict_sentiment_bert")
+def test_get_sentiment_predictions(mock_predict):
+    docker_run.get_sentiment_predictions(
+        "text", "model", preprocess_text=True, additional_features=True
+    )
+    mock_predict.assert_called_with(
+        "text", "model", preprocess_text=True, additional_features=True
+    )
+
+
+@patch("docker_run.get_sentiment_predictions")
+@patch("docker_run.load_model")
+def test_predict_sentiment(mock_load_model, mock_get_predictions):
+    input_text = [
+        {
+            "comment_id": "1",
+            "comment_text": "Nurse was great.",
+            "question_type": "what_good",
+        },
+        {"comment_id": "2", "comment_text": "", "question_type": "could_improve"},
+    ]
+    output = pd.DataFrame(
+        [
+            {
+                "Comment ID": "1",
+                "FFT answer": "Nurse was great.",
+                "FFT_q_standardised": "what_good",
+                "sentiment": 1,
+            }
+        ]
+    ).set_index("Comment ID")
+    mock_get_predictions.return_value = output
+    return_dict = docker_run.predict_sentiment(input_text)
+    mock_load_model.assert_called_once()
+    assert len(return_dict) == len(input_text)
+    assert "sentiment" in return_dict[0].keys()
+
+
+@pytest.mark.parametrize("args", [["file_01.json"], ["file_01.json", "-l"]])
+def test_parse_args(mocker, args):
+    mocker.patch("sys.argv", ["docker_run.py"] + args)
+    args = docker_run.parse_args()
+    assert args.json_file[0] == "file_01.json"
+    if args.local_storage:
+        assert args.local_storage is True
+
+
+def test_main():
+    # docker_run.main()
+    pass
diff --git a/tests/test_factory_pipeline.py b/tests/test_factory_pipeline.py
new file mode 100644
index 00000000..ff2b35c1
--- /dev/null
+++ b/tests/test_factory_pipeline.py
@@ -0,0 +1,127 @@
+from unittest.mock import MagicMock, Mock, patch
+
+import numpy as np
+import pytest
+from keras.engine.functional import Functional
+from sklearn.base import is_classifier
+from sklearn.pipeline import Pipeline
+
+from pxtextmining.factories import factory_pipeline
+
+
+@pytest.mark.parametrize("model_type", ["svm", "xgb"])
+@pytest.mark.parametrize("additional_features", [True, False])
+def test_create_sklearn_pipeline_sentiment(model_type, additional_features):
+    pipe, params = factory_pipeline.create_sklearn_pipeline_sentiment(
+        model_type, 3, tokenizer=None, additional_features=additional_features
+    )
+    assert isinstance(params, dict) is True
+    assert is_classifier(pipe) is True
+
+
+@pytest.mark.parametrize("multilabel", [True, False])
+def test_create_bert_model(multilabel):
+    Y_train = np.array([[0, 1, 0], [1, 0, 0], [0, 0, 1]])
+    model = factory_pipeline.create_bert_model(Y_train, multilabel=multilabel)
+    assert isinstance(model, Functional) is True
+
+
+@pytest.mark.parametrize("multilabel", [True, False])
+def test_create_bert_model_additional_features(multilabel):
+    Y_train = np.array([[0, 1, 0], [1, 0, 0], [0, 0, 1]])
+    model = factory_pipeline.create_bert_model_additional_features(
+        Y_train, multilabel=multilabel
+    )
+    assert isinstance(model, Functional) is True
+
+
+def test_train_bert_model():
+    train_dataset = Mock()
+    test_dataset = Mock()
+    model = Mock()
+    model, training_time = factory_pipeline.train_bert_model(
+        train_dataset, test_dataset, model
+    )
+    model.fit.assert_called_once()
+    assert isinstance(training_time, str) is True
+
+
+def test_calculating_class_weights():
+    Y_train = np.array(
+        [[0, 1, 0], [1, 0, 0], [0, 0, 1], [0, 1, 0], [1, 0, 0], [1, 0, 0]]
+    )
+    class_weights_dict = factory_pipeline.calculating_class_weights(Y_train)
+    assert isinstance(class_weights_dict, dict) is True
+
+
+@pytest.mark.parametrize("model_type", ["svm", "xgb", "rfc", "mnb", "knn"])
+@pytest.mark.parametrize("additional_features", [True, False])
+@pytest.mark.parametrize("tokenizer", [None, "spacy"])
+def test_create_sklearn_pipeline(model_type, tokenizer, additional_features):
+    pipe, params = factory_pipeline.create_sklearn_pipeline(
+        model_type, tokenizer, additional_features
+    )
+    assert is_classifier(pipe) is True
+    assert isinstance(params, dict) is True
+
+
+@pytest.mark.parametrize("target", ["sentiment", None])
+@patch("pxtextmining.factories.factory_pipeline.RandomizedSearchCV")
+def test_search_sklearn_pipelines(mock_search, target, grab_test_X_additional_feats):
+    mock_instance = MagicMock()
+    mock_search.return_value = mock_instance
+    models_to_try = ["svm"]
+    X_train = grab_test_X_additional_feats
+    Y_train = np.array(
+        [
+            [0, 1, 0, 1, 0],
+            [1, 0, 0, 1, 0],
+            [1, 0, 0, 0, 0],
+            [1, 0, 1, 1, 0],
+            [0, 0, 0, 0, 1],
+        ]
+    )
+    mock_instance.best_estimator_ = Pipeline([("dummy", None)])
+    mock_instance.best_params_ = {"param1": 10, "param2": 20}
+
+    models, training_times = factory_pipeline.search_sklearn_pipelines(
+        X_train, Y_train, models_to_try, target=target, additional_features=True
+    )
+
+    mock_instance.fit.assert_called()
+    assert len(models) == 1
+    assert isinstance(models[0], Pipeline) is True
+    assert models[0].steps[0][0] == "dummy"
+    assert len(training_times) == 1
+
+
+@pytest.mark.parametrize("target", ["sentiment", None])
+@patch("pxtextmining.factories.factory_pipeline.RandomizedSearchCV")
+def test_search_sklearn_pipelines_no_feats(
+    mock_search, target, grab_test_X_additional_feats
+):
+    mock_instance = MagicMock()
+    mock_search.return_value = mock_instance
+    models_to_try = ["svm"]
+    X_train = grab_test_X_additional_feats["FFT answer"]
+    Y_train = np.array(
+        [
+            [0, 1, 0, 1, 0],
+            [1, 0, 0, 1, 0],
+            [1, 0, 0, 0, 0],
+            [1, 0, 1, 1, 0],
+            [0, 0, 0, 0, 1],
+        ]
+    )
+    mock_instance.best_estimator_ = Pipeline([("dummy", None)])
+    mock_instance.best_params_ = {"param1": 10, "param2": 20}
+
+    models, training_times = factory_pipeline.search_sklearn_pipelines(
+        X_train, Y_train, models_to_try, target=target, additional_features=False
+    )
+
+    mock_instance.fit.assert_called()
+    assert len(models) == 1
+    assert isinstance(models[0], Pipeline) is True
+    assert models[0].steps[0][0] == "dummy"
+    assert len(training_times) == 1
diff --git a/tests/test_helpers.py b/tests/test_helpers.py
index 55edd9cf..f1cdf88c 100644
--- a/tests/test_helpers.py
+++ b/tests/test_helpers.py
@@ -1,13 +1,16 @@
-from pxtextmining.helpers.text_preprocessor import tf_preprocessing
 # from pxtextmining.helpers.tokenization import spacy_tokenizer
 import numpy as np
 
+from pxtextmining.helpers.text_preprocessor import tf_preprocessing
+
+
 def test_text_preprocessor(grab_test_X_additional_feats):
-    data = grab_test_X_additional_feats['FFT answer']
+    data = grab_test_X_additional_feats["FFT answer"]
     X_pad, vocab_size = tf_preprocessing(data)
-    assert type(X_pad) == np.ndarray
+    assert isinstance(X_pad, np.ndarray) is True
     assert len(X_pad) == data.shape[0]
-    assert type(vocab_size) == int
+    assert isinstance(vocab_size, int) is True
+
 
 # def test_spacy_tokenizer():
 #     document = 'This is some incredibly interesting text'
diff --git a/tests/test_model_performance.py b/tests/test_model_performance.py
index f20b3b57..194d2800 100644
--- a/tests/test_model_performance.py
+++ b/tests/test_model_performance.py
@@ -1,9 +1,74 @@
-from pxtextmining.factories import factory_model_performance
-import pandas as pd
+from unittest.mock import Mock
+
 import numpy as np
+import pandas as pd
+import pytest
+from tensorflow.keras import Model
+
+from pxtextmining.factories import factory_model_performance
 
 
-def test_multiclass_metrics(grab_test_X_additional_feats):
+@pytest.fixture
+def grab_test_bert_multiclass():
+    predicted_probs = np.array(
+        [
+            [0.9, 0.01, 0.07, 0.01, 0.01],
+            [0.01, 0.07, 0.01, 0.01, 0.9],
+            [0.07, 0.9, 0.01, 0.01, 0.01],
+            [0.9, 0.01, 0.07, 0.01, 0.01],
+            [0.9, 0.01, 0.01, 0.01, 0.07],
+        ]
+    )
+    model = Mock(spec=Model, predict=Mock(return_value=predicted_probs))
+    return model
+
+
+@pytest.fixture
+def grab_test_bert_multilabel():
+    predicted_probs = np.array(
+        [
+            [
+                6.2770307e-01,
+                2.3520987e-02,
+                1.3149388e-01,
+                2.7835215e-02,
+                1.8944685e-01,
+            ],
+            [
+                9.8868138e-01,
+                1.9990385e-03,
+                5.4453085e-03,
+                9.0726715e-04,
+                2.9669846e-03,
+            ],
+            [
+                4.2310607e-01,
+                5.6546849e-01,
+                9.3136989e-03,
+                1.3205722e-03,
+                7.9117226e-04,
+            ],
+            [
+                2.0081511e-01,
+                7.0609129e-04,
+                1.1107661e-03,
+                7.9677838e-01,
+                5.8961433e-04,
+            ],
+            [
+                1.4777037e-03,
+                5.1493715e-03,
+                2.8268427e-03,
+                7.4673461e-04,
+                9.8979920e-01,
+            ],
+        ]
+    )
+    model = Mock(spec=Model, predict=Mock(return_value=predicted_probs))
+    return model
+
+
+def test_multiclass_metrics_sklearn(grab_test_X_additional_feats):
     x = grab_test_X_additional_feats
     y = np.array([[0, 1, 0], [1, 0, 0], [1, 0, 0], [1, 0, 0], [0, 0, 1]])
     labels = ["A", "B", "C"]
@@ -13,10 +78,33 @@ def test_multiclass_metrics(grab_test_X_additional_feats):
     metrics_string = factory_model_performance.get_multiclass_metrics(
         x, y, labels, random_state, model, additional_features
     )
-    assert type(metrics_string) == str
+    assert isinstance(metrics_string, str) is True
 
 
-def test_multilabel_metrics(grab_test_X_additional_feats):
+def test_multiclass_metrics_bert(
+    grab_test_X_additional_feats, grab_test_bert_multiclass
+):
+    x = grab_test_X_additional_feats
+    y = np.array(
+        [
+            [0],
+            [4],
+            [1],
+            [3],
+            [3],
+        ]
+    )
+    labels = ["A", "B", "C", "D"]
+    model = grab_test_bert_multiclass
+    random_state = 42
+    additional_features = True
+    metrics_string = factory_model_performance.get_multiclass_metrics(
+        x, y, labels, random_state, model, additional_features
+    )
+    assert isinstance(metrics_string, str) is True
+
+
+def test_multilabel_metrics_sklearn(grab_test_X_additional_feats):
     x = grab_test_X_additional_feats
     y = np.array(
         [
@@ -33,6 +121,56 @@ def test_multilabel_metrics(grab_test_X_additional_feats):
     additional_features = True
     model = factory_model_performance.get_dummy_model(x, y)
     metrics_string = factory_model_performance.get_multilabel_metrics(
-        x, y, labels, random_state, model_type, model, additional_features = additional_features
+        x,
+        y,
+        labels,
+        random_state,
+        model_type,
+        model,
+        additional_features=additional_features,
+    )
+    assert isinstance(metrics_string, str) is True
+
+
+def test_multilabel_metrics_bert(
+    grab_test_X_additional_feats, grab_test_bert_multilabel
+):
+    x = grab_test_X_additional_feats
+    y = np.array(
+        [
+            [0, 1, 0, 1, 0],
+            [1, 0, 0, 1, 0],
+            [1, 0, 0, 0, 0],
+            [1, 0, 1, 1, 0],
+            [0, 0, 0, 0, 1],
+        ]
+    )
+    labels = ["A", "B", "C", "D", "E"]
+    random_state = 42
+    model_type = "bert"
+    additional_features = True
+    model = grab_test_bert_multilabel
+    metrics_string = factory_model_performance.get_multilabel_metrics(
+        x,
+        y,
+        labels,
+        random_state,
+        model_type,
+        model,
+        additional_features=additional_features,
     )
-    assert type(metrics_string) == str
+    assert isinstance(metrics_string, str) is True
+
+
+def test_accuracy_per_class():
+    y_test = pd.Series([0, 1, 0, 2, 1, 0])
+    y_pred = pd.Series([0, 1, 0, 1, 1, 2])
+    df = factory_model_performance.get_accuracy_per_class(y_test, y_pred)
+    assert df.shape == (3, 3)
+
+
+def test_parse_metrics_file():
+    metrics_file = "current_best_multilabel/bert_sentiment.txt"
+    labels = ["very positive", "positive", "neutral", "negative", "very negative"]
+    metrics_df = factory_model_performance.parse_metrics_file(metrics_file, labels)
+    assert metrics_df.shape == (5, 5)
diff --git a/tests/test_multilabel_pipeline.py b/tests/test_multilabel_pipeline.py
new file mode 100644
index 00000000..f6dd76ff
--- /dev/null
+++ b/tests/test_multilabel_pipeline.py
@@ -0,0 +1,201 @@
+from unittest.mock import patch
+
+import pytest
+
+from pxtextmining.params import major_cats, merged_minor_cats, minor_cats
+from pxtextmining.pipelines import multilabel_pipeline
+
+
+@pytest.mark.parametrize("target", [major_cats, minor_cats, merged_minor_cats])
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_model_analysis")
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_model_preds")
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.get_multilabel_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.search_sklearn_pipelines")
+@patch("pxtextmining.pipelines.multilabel_pipeline.process_and_split_data", create=True)
+@patch("pxtextmining.pipelines.multilabel_pipeline.load_multilabel_data")
+def test_sklearn_pipeline(
+    mock_dataload,
+    mock_datasplit,
+    mock_skpipeline,
+    mock_metrics,
+    mock_write,
+    mock_writepreds,
+    mock_writeanalysis,
+    target,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_skpipeline.return_value = (["model"], ["training_time"])
+
+    # act
+    multilabel_pipeline.run_sklearn_pipeline(target=target, include_analysis=True)
+
+    # assert
+    mock_dataload.assert_called_once()
+    mock_datasplit.assert_called_once()
+    mock_skpipeline.assert_called_once()
+    mock_metrics.assert_called_once()
+    mock_write.assert_called_once()
+    mock_writepreds.assert_called_once()
+    mock_writeanalysis.assert_called_once()
+
+
+@pytest.mark.parametrize("target", [major_cats, minor_cats, merged_minor_cats])
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_model_analysis")
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_model_preds")
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.get_multilabel_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.create_and_train_svc_model")
+@patch("pxtextmining.pipelines.multilabel_pipeline.process_and_split_data", create=True)
+@patch("pxtextmining.pipelines.multilabel_pipeline.load_multilabel_data")
+def test_svc_pipeline(
+    mock_dataload,
+    mock_datasplit,
+    mock_skpipeline,
+    mock_metrics,
+    mock_write,
+    mock_writepreds,
+    mock_writeanalysis,
+    target,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_skpipeline.return_value = ("model", "training_time")
+
+    # act
+    multilabel_pipeline.run_svc_pipeline(target=target, include_analysis=True)
+
+    # assert
+    mock_dataload.assert_called_once()
+    mock_datasplit.assert_called_once()
+    mock_skpipeline.assert_called_once()
+    mock_metrics.assert_called_once()
+    mock_write.assert_called_once()
+    mock_writepreds.assert_called_once()
+    mock_writeanalysis.assert_called_once()
+
+
+@pytest.mark.parametrize("target", [major_cats, minor_cats, merged_minor_cats])
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_model_analysis")
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_model_preds")
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.get_multilabel_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.train_bert_model")
+@patch("pxtextmining.pipelines.multilabel_pipeline.create_bert_model")
+@patch("pxtextmining.pipelines.multilabel_pipeline.calculating_class_weights")
+@patch("pxtextmining.pipelines.multilabel_pipeline.bert_data_to_dataset")
+@patch("pxtextmining.pipelines.multilabel_pipeline.train_test_split")
+@patch("pxtextmining.pipelines.multilabel_pipeline.process_and_split_data")
+@patch("pxtextmining.pipelines.multilabel_pipeline.load_multilabel_data")
+def test_bert_pipeline(
+    mock_dataload,
+    mock_datasplit,
+    mock_traintest,
+    mock_bertdata,
+    mock_classweights,
+    mock_createbert,
+    mock_trainbert,
+    mock_metrics,
+    mock_write,
+    mock_writepreds,
+    mock_writeanalysis,
+    target,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_traintest.return_value = ("X_train_val", "X_test", "Y_train_val", "Y_test")
+    mock_trainbert.return_value = (1, 2)
+
+    # act
+    multilabel_pipeline.run_bert_pipeline(target=target, include_analysis=True)
+
+    # assert
+    mock_dataload.assert_called_once()
+    mock_datasplit.assert_called_once()
+    mock_traintest.assert_called_once()
+    mock_bertdata.assert_called()
+    mock_classweights.assert_called_once()
+    mock_createbert.assert_called_once()
+    mock_trainbert.assert_called_once()
+    mock_metrics.assert_called_once()
+    mock_write.assert_called_once()
+    mock_writepreds.assert_called_once()
+    mock_writeanalysis.assert_called_once()
+
+
+@pytest.mark.parametrize("target", [major_cats, minor_cats, merged_minor_cats])
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.get_multilabel_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.train_bert_model")
+@patch(
+    "pxtextmining.pipelines.multilabel_pipeline.create_bert_model_additional_features"
+)
+@patch("pxtextmining.pipelines.multilabel_pipeline.calculating_class_weights")
+@patch("pxtextmining.pipelines.multilabel_pipeline.bert_data_to_dataset")
+@patch("pxtextmining.pipelines.multilabel_pipeline.train_test_split")
+@patch("pxtextmining.pipelines.multilabel_pipeline.process_and_split_data")
+@patch("pxtextmining.pipelines.multilabel_pipeline.load_multilabel_data")
+def test_bert_pipeline_additional_features(
+    mock_dataload,
+    mock_datasplit,
+    mock_traintest,
+    mock_bertdata,
+    mock_classweights,
+    mock_createbert,
+    mock_trainbert,
+    mock_metrics,
+    mock_write,
+    target,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_traintest.return_value = ("X_train_val", "X_test", "Y_train_val", "Y_test")
+    mock_trainbert.return_value = (1, 2)
+
+    # act
+    multilabel_pipeline.run_bert_pipeline(
+        target=target, additional_features=True, include_analysis=False
+    )
+
+    # assert
+    mock_dataload.assert_called_once()
+    mock_datasplit.assert_called_once()
+    mock_traintest.assert_called_once()
+    mock_bertdata.assert_called()
+    mock_classweights.assert_called_once()
+    mock_createbert.assert_called_once()
+    mock_trainbert.assert_called_once()
+    mock_metrics.assert_called_once()
+    mock_write.assert_called_once()
+
+
+@patch("pxtextmining.pipelines.multilabel_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.get_multilabel_metrics")
+@patch("pxtextmining.pipelines.multilabel_pipeline.search_sklearn_pipelines")
+@patch("pxtextmining.pipelines.multilabel_pipeline.create_and_train_svc_model")
+@patch("pxtextmining.pipelines.multilabel_pipeline.process_and_split_data")
+@patch("pxtextmining.pipelines.multilabel_pipeline.load_multilabel_data")
+def test_twolayer_pipeline(
+    mock_dataload,
+    mock_datasplit,
+    mock_svc,
+    mock_skpipeline,
+    mock_metrics,
+    mock_write,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_skpipeline.return_value = (["model"], ["training_time"])
+    mock_svc.return_value = (1, 2)
+
+    # act
+    multilabel_pipeline.run_two_layer_sklearn_pipeline()
+
+    # assert
+    mock_dataload.assert_called()
+    mock_datasplit.assert_called()
+    mock_skpipeline.assert_called()
+    mock_svc.assert_called()
+    mock_metrics.assert_called()
+    mock_write.assert_called()
diff --git a/tests/test_predict_unlabelled_text.py b/tests/test_predict_unlabelled_text.py
index 0e3ff294..4332496e 100644
--- a/tests/test_predict_unlabelled_text.py
+++ b/tests/test_predict_unlabelled_text.py
@@ -1,9 +1,10 @@
-from pxtextmining.factories import factory_predict_unlabelled_text
-import pandas as pd
-import numpy as np
-import pytest
 from unittest.mock import Mock
 
+import numpy as np
+import pandas as pd
+
+from pxtextmining.factories import factory_predict_unlabelled_text
+
 
 def test_get_probabilities_bert():
     label_series = pd.Series([["label_one"], ["label_two", "label_three"]], name="test")
@@ -66,11 +67,25 @@ def test_predict_multilabel_sklearn():
         ]
     ).set_index("Comment ID")
     predictions = np.array([[0, 1, 0], [1, 0, 1], [0, 0, 1]])
-    predicted_probs = [
-        [[0.80465788, 0.19534212], [0.94292979, 0.05707021], [0.33439024, 0.66560976]],
-        [[0.33439024, 0.66560976], [0.9949298, 0.0050702], [0.99459238, 0.00540762]],
-        [[0.97472981, 0.02527019], [0.25069129, 0.74930871], [0.33439024, 0.66560976]],
-    ]
+    predicted_probs = np.array(
+        [
+            [
+                [0.80465788, 0.19534212],
+                [0.94292979, 0.05707021],
+                [0.33439024, 0.66560976],
+            ],
+            [
+                [0.33439024, 0.66560976],
+                [0.9949298, 0.0050702],
+                [0.99459238, 0.00540762],
+            ],
+            [
+                [0.97472981, 0.02527019],
+                [0.25069129, 0.74930871],
+                [0.33439024, 0.66560976],
+            ],
+        ]
+    )
     labels = ["first", "second", "third"]
     model = Mock(
         predict=Mock(return_value=predictions),
@@ -79,7 +94,8 @@ def test_predict_multilabel_sklearn():
     preds_df = factory_predict_unlabelled_text.predict_multilabel_sklearn(
         data, model, labels=labels, additional_features=True
     )
-    assert preds_df.shape == (3, 4)
+    cols = len(labels) * 2 + 1
+    assert preds_df.shape == (3, cols)
 
 
 def test_predict_multilabel_sklearn_additional_params(grab_test_X_additional_feats):
@@ -95,7 +111,8 @@ def test_predict_multilabel_sklearn_additional_params(grab_test_X_additional_fea
         label_fix=False,
         enhance_with_probs=False,
     )
-    assert preds_df.shape == (3, 4)
+    cols = len(labels) * 2 + 1
+    assert preds_df.shape == (3, cols)
 
 
 def test_predict_multilabel_bert():
@@ -141,7 +158,8 @@ def test_predict_multilabel_bert():
     preds_df = factory_predict_unlabelled_text.predict_multilabel_bert(
         data, model, labels=labels, additional_features=True
     )
-    assert preds_df.shape == (4, 6)
+    cols = len(labels) * 2 + 1
+    assert preds_df.shape == (4, cols)
 
 
 def test_predict_sentiment_bert():
diff --git a/tests/test_sentiment_pipeline.py b/tests/test_sentiment_pipeline.py
new file mode 100644
index 00000000..da42c4af
--- /dev/null
+++ b/tests/test_sentiment_pipeline.py
@@ -0,0 +1,119 @@
+from unittest.mock import patch
+
+from pxtextmining.pipelines import sentiment_pipeline
+
+
+@patch("pxtextmining.pipelines.sentiment_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.sentiment_pipeline.get_multiclass_metrics")
+@patch("pxtextmining.pipelines.sentiment_pipeline.search_sklearn_pipelines")
+@patch("pxtextmining.pipelines.sentiment_pipeline.process_and_split_data", create=True)
+@patch("pxtextmining.pipelines.sentiment_pipeline.load_multilabel_data")
+def test_sentiment_pipeline(
+    mock_dataload,
+    mock_datasplit,
+    mock_skpipeline,
+    mock_metrics,
+    mock_write,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_skpipeline.return_value = (["model"], ["training_time"])
+
+    # act
+    sentiment_pipeline.run_sentiment_pipeline()
+
+    # assert
+    mock_dataload.assert_called_once()
+    mock_datasplit.assert_called_once()
+    mock_skpipeline.assert_called_once()
+    mock_metrics.assert_called_once()
+    mock_write.assert_called_once()
+
+
+@patch("pxtextmining.pipelines.sentiment_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.sentiment_pipeline.get_multiclass_metrics")
+@patch("pxtextmining.pipelines.sentiment_pipeline.train_bert_model")
+@patch("pxtextmining.pipelines.sentiment_pipeline.create_bert_model")
+@patch("pxtextmining.pipelines.sentiment_pipeline.compute_class_weight")
+@patch("pxtextmining.pipelines.sentiment_pipeline.bert_data_to_dataset")
+@patch("pxtextmining.pipelines.sentiment_pipeline.train_test_split")
+@patch("pxtextmining.pipelines.sentiment_pipeline.to_categorical")
+@patch("pxtextmining.pipelines.sentiment_pipeline.process_and_split_data")
+@patch("pxtextmining.pipelines.sentiment_pipeline.load_multilabel_data")
+def test_bert_pipeline(
+    mock_dataload,
+    mock_datasplit,
+    mock_categorical,
+    mock_traintest,
+    mock_bertdata,
+    mock_classweights,
+    mock_createbert,
+    mock_trainbert,
+    mock_metrics,
+    mock_write,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_traintest.return_value = ("X_train_val", "X_test", "Y_train_val", "Y_test")
+    mock_trainbert.return_value = (1, 2)
+
+    # act
+    sentiment_pipeline.run_sentiment_bert_pipeline(additional_features=False)
+
+    # assert
+    mock_dataload.assert_called_once()
+    mock_datasplit.assert_called_once()
+    mock_categorical.assert_called_once()
+    mock_traintest.assert_called_once()
+    mock_bertdata.assert_called()
+    mock_classweights.assert_called_once()
+    mock_createbert.assert_called_once()
+    mock_trainbert.assert_called_once()
+    mock_metrics.assert_called_once()
+    mock_write.assert_called_once()
+
+
+@patch("pxtextmining.pipelines.sentiment_pipeline.write_multilabel_models_and_metrics")
+@patch("pxtextmining.pipelines.sentiment_pipeline.get_multiclass_metrics")
+@patch("pxtextmining.pipelines.sentiment_pipeline.train_bert_model")
+@patch(
+    "pxtextmining.pipelines.sentiment_pipeline.create_bert_model_additional_features"
+)
+@patch("pxtextmining.pipelines.sentiment_pipeline.compute_class_weight")
+@patch("pxtextmining.pipelines.sentiment_pipeline.bert_data_to_dataset")
+@patch("pxtextmining.pipelines.sentiment_pipeline.train_test_split")
+@patch("pxtextmining.pipelines.sentiment_pipeline.to_categorical")
+@patch("pxtextmining.pipelines.sentiment_pipeline.process_and_split_data")
+@patch("pxtextmining.pipelines.sentiment_pipeline.load_multilabel_data")
+def test_bert_pipeline_additional_features(
+    mock_dataload,
+    mock_datasplit,
+    mock_categorical,
+    mock_traintest,
+    mock_bertdata,
+    mock_classweights,
+    mock_createbert,
+    mock_trainbert,
+    mock_metrics,
+    mock_write,
+):
+    # arrange mocks
+    mock_datasplit.return_value = (1, 2, 3, 4)
+    mock_traintest.return_value = ("X_train_val", "X_test", "Y_train_val", "Y_test")
+    mock_trainbert.return_value = (1, 2)
+    mock_classweights.return_value = [0.5, 0.2]
+
+    # act
+    sentiment_pipeline.run_sentiment_bert_pipeline(additional_features=True)
+
+    # assert
+    mock_dataload.assert_called_once()
+    mock_datasplit.assert_called_once()
+    mock_categorical.assert_called_once()
+    mock_traintest.assert_called_once()
+    mock_bertdata.assert_called()
+    mock_classweights.assert_called_once()
+    mock_createbert.assert_called_once()
+    mock_trainbert.assert_called_once()
+    mock_metrics.assert_called_once()
+    mock_write.assert_called_once()
diff --git a/tests/test_write_results.py b/tests/test_write_results.py
index 7433eb82..b4a15327 100644
--- a/tests/test_write_results.py
+++ b/tests/test_write_results.py
@@ -1,10 +1,10 @@
-from pxtextmining.factories import factory_write_results
-import pandas as pd
-import numpy as np
-import pytest
+import os
 from unittest.mock import Mock, mock_open, patch
+
+import numpy as np
 from tensorflow.keras import Model
-import os
+
+from pxtextmining.factories import factory_write_results
 
 
 @patch("pickle.dump", Mock())
@@ -45,9 +45,10 @@ def test_write_model_preds_sklearn(mock_toexcel, grab_test_X_additional_feats):
     # act
     factory_write_results.write_model_preds(x, y, mock_model, labels, path=path)
     # assert
-    mock_model.predict_proba.assert_called_with(x)
+    mock_model.predict_proba.assert_called()
     mock_toexcel.assert_called()
 
+
 @patch("pxtextmining.factories.factory_write_results.pd.DataFrame.to_excel")
 def test_write_model_preds_bert(mock_toexcel, grab_test_X_additional_feats):
     # arrange
@@ -59,10 +60,8 @@ def test_write_model_preds_bert(mock_toexcel, grab_test_X_additional_feats):
             [9.8868138e-01, 1.9990385e-03, 5.4453085e-03],
             [5.6546849e-01, 4.2310607e-01, 9.3136989e-03],
         ]
-        )
-    mock_model = Mock(spec=Model,
-        predict=Mock(return_value=predicted_probs)
     )
+    mock_model = Mock(spec=Model, predict=Mock(return_value=predicted_probs))
     labels = ["A", "B", "C"]
     path = "somepath.xlsx"
     # act