publiccode.yml

# This repository adheres to the publiccode.yml standard by including this 
# metadata file that makes public software easily discoverable.
# More info at https://github.com/italia/publiccode.yml

publiccodeYmlVersion: '0.2'
categories:
  - customer-service-and-support
  - communications
  - marketing
  - mobile-marketing
description:
  it:
    apiDocumentation: 'https://developer.tiledesk.com/apis/rest-api'
    documentation: 'https://gethelp.tiledesk.com'
    features:
      - live chat widget
      - chatbot
      - 'integration with DialogFlow, Rasa and all major AI solutions'
      - ticketing
      - multi-project management
      - SLAs setting
      - 'smart assignment of the queues '
      - seamless conversation
      - dashboard
      - knowledge base
      - mobile apps
    genericName: Live chat with integrated chatbots
    longDescription: |
      To have fully satisfied customers is complex. Conversation’s actors
      (chatbots and humans) should handoff to each other many times during a
      chat to address customers needs. 


      Tiledesk provides a solution **orchestrating instant, asynchronous and
      multichannel communication among all stakeholders of a typical
      conversational architecture**: chatbots, support operators, end users,
      colleagues, applications, etc.  


      **Main Features**: 


      - Live Chat Widget with full multichannel experience on Web and Mobile; 

      - Resolution Bot to automate customer support; 

      - Easy Integration with all major AI-platforms, cloud and Open source,
      from DialogFlow to RASA; 

      - Ticketing Management system fully integrated into the platform and
      instant conversation flow; 

      - Team Organization with multi-project management, SLAs setting, smart
      assignment of the 
       queues, departments organization and much more; 
      - Seamless conversation to “jump” between different channels in a
      transparent way for end 
       customers and agents; 
      - Chat Tools like typing indicator, off-line access, delivery receipts,
      contact list and much more; 

      - Dashboard with real time analytics; 

      - Knowledge base.

           

      Tiledesk is an **open source **project, made with passion in Salento
      (Southern Italy).
    shortDescription: |-
      Tiledesk delivers scalable customer service to your mobile apps and your
      website. It is a conversational platform that connects chatbots and
      humans 
developmentStatus: stable
it:
  conforme:
    gdpr: false
    lineeGuidaDesign: false
    misureMinimeSicurezza: false
    modelloInteroperabilita: false
  countryExtensionVersion: '0.2'
  piattaforme:
    anpr: false
    cie: false
    pagopa: false
    spid: false
landingURL: 'https://tiledesk.com/install'
legal:
  license: AGPL-3.0-only
localisation:
  availableLanguages:
    - it
    - en
    - es
    - fr
    - pt
    - de
    - ru
    - tr
  localisationReady: true
maintenance:
  contacts:
    - name: Andrea Sponziello
  type: internal
name: Tiledesk
platforms:
  - web
releaseDate: '2022-06-15'
softwareType: standalone/web
url: 'https://github.com/Tiledesk/tiledesk-deployment'