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reset_mfa.md

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Reset a user's multi-factor authentication

In the case where a user can't complete MFA because their phone number has changed, support will need to manually reset the user's MFA settings via the user edit page:

  • log into RODA with a DSIT account
  • locate the user via the 'Users' page, go to 'Edit'
  • Select the "reset the user's mobile number checkbox" and save the user
  • ask the user to log in again and to supply a valid mobile number when prompted

This will allow the user to continue using SMS-based two-factor authentication for RODA.