Update fails when trying to stop Ombi #25

didyouexpectthat · 2018-03-09T02:06:55Z

First Checks:

Replace the check box for each line with a ☑ or 'x' after confirming.
x I am running the most recent version of the script.
x I have followed the setup instructions correctly.
x I have set the appropriate file permissions and modes.
x I am running the script as the correct user.

Update Script Version

1.1.02

Ombi Version:

3.0.2973

Operating System:

Linux 4.9.0-0.bpo.5-amd64 #1 SMP Debian 4.9.65-3+deb9u2~bpo8+1 (2017-01-05) x86_64 GNU/Linux

Custom Configuration: (`update_ombi.conf`)

defaultuser="ombi"
defaultgroup="ombi"
defaultport="5001"
verbosity=7
defaultinstalldir=/opt/ombi

Update Script Applicable Logs: (`/var/log/ombiupdater.log` by default)

[2018-03-09 01:54:05 UTC] [info] Script config file found...parsing...
[2018-03-09 01:54:05 UTC] [info] Parsed config file
[2018-03-09 01:54:05 UTC] [info] update_ombi v1.1.02
[2018-03-09 01:54:05 UTC] [info] Verbosity level: [debug]
[2018-03-09 01:54:05 UTC] [debug] Update script running as: root
[2018-03-09 01:54:05 UTC] [notice] InstallDir not parsed...setting to default: /opt/ombi
[2018-03-09 01:54:05 UTC] [notice] User not parsed...setting to default: ombi
[2018-03-09 01:54:05 UTC] [notice] Group not parsed...setting to default: ombi
[2018-03-09 01:54:05 UTC] [notice] IP not parsed or set as "*"...setting to default: 127.0.0.1
[2018-03-09 01:54:05 UTC] [notice] Port not parsed...setting to default: 5001
[2018-03-09 01:54:05 UTC] [info] Downloading Ombi update...
[2018-03-09 01:54:05 UTC] [info] Checking for latest version
[2018-03-09 01:54:13 UTC] [debug] latestversion: 3.0.2989
[2018-03-09 01:54:14 UTC] [debug] jobId: 6kb4x4eep3t59mth
[2018-03-09 01:54:14 UTC] [debug] version: 3.0.2989
[2018-03-09 01:54:14 UTC] [info] Latest version: 3.0.2989...determining expected file size...
[2018-03-09 01:54:14 UTC] [debug] size: 47317277
[2018-03-09 01:54:14 UTC] [info] Expected file size: 47317277...downloading...
[2018-03-09 01:54:25 UTC] [info] Version 3.0.2989 downloaded...checking file size...
[2018-03-09 01:54:25 UTC] [info] File size validated...checking Ombi service status...
[2018-03-09 01:54:25 UTC] [info] Ombi is active...attempting to stop...
[2018-03-09 01:54:25 UTC] [alert] Unknown error...bailing!
[2018-03-09 01:59:34 UTC] [info] Script config file found...parsing...
[2018-03-09 01:59:34 UTC] [info] Parsed config file
[2018-03-09 01:59:34 UTC] [info] update_ombi v1.1.02
[2018-03-09 01:59:34 UTC] [info] Verbosity level: [debug]
[2018-03-09 01:59:34 UTC] [debug] Update script running as: root
[2018-03-09 01:59:34 UTC] [notice] InstallDir not parsed...setting to default: /opt/ombi
[2018-03-09 01:59:34 UTC] [notice] User not parsed...setting to default: ombi
[2018-03-09 01:59:34 UTC] [notice] Group not parsed...setting to default: ombi
[2018-03-09 01:59:34 UTC] [notice] IP not parsed or set as "*"...setting to default: 127.0.0.1
[2018-03-09 01:59:34 UTC] [notice] Port not parsed...setting to default: 5001
[2018-03-09 01:59:34 UTC] [info] Downloading Ombi update...
[2018-03-09 01:59:34 UTC] [info] Checking for latest version
[2018-03-09 01:59:35 UTC] [debug] latestversion: 3.0.2989
[2018-03-09 01:59:35 UTC] [debug] jobId: 6kb4x4eep3t59mth
[2018-03-09 01:59:35 UTC] [debug] version: 3.0.2989
[2018-03-09 01:59:35 UTC] [info] Latest version: 3.0.2989...determining expected file size...
[2018-03-09 01:59:36 UTC] [debug] size: 47317277
[2018-03-09 01:59:36 UTC] [info] Expected file size: 47317277...downloading...
[2018-03-09 01:59:48 UTC] [info] Version 3.0.2989 downloaded...checking file size...
[2018-03-09 01:59:48 UTC] [info] File size validated...checking Ombi service status...
[2018-03-09 01:59:48 UTC] [info] Ombi is not active...installing update...
[2018-03-09 01:59:50 UTC] [info] Update installed...setting ownership...
[2018-03-09 01:59:50 UTC] [info] Ownership set...not starting Ombi
[2018-03-09 01:59:50 UTC] [info] Cleaning up...
[2018-03-09 01:59:50 UTC] [info] Update complete...elapsed time 16 seconds...

Problem Description:

When running update_ombi, it goes to shut down Ombi via systemd then says an unknown error and bailing.

Initial Troubleshooting:

Not sure why systemd returning unknown here.

++ date '+%Y-%m-%d %H:%M:%S %Z' -u
+ echo '[2018-03-09 02:04:36 UTC] [info]' 'File size validated...checking Ombi service status...'
+ declare -i running=0
++ systemctl is-active ombi
+ '[' active == active ']'
+ running=1
+ .log 6 'Ombi is active...attempting to stop...'
+ local LEVEL=6
+ shift
+ [[ 7 =~ ^-?[0-8]$ ]]
+ '[' 7 -ge 6 ']'
++ date +%H:%M:%S
+ echo '[18:04:36] [info]' 'Ombi is active...attempting to stop...'
[18:04:36] [info] Ombi is active...attempting to stop...
+ '[' 7 -eq 8 ']'
+ '[' 6 -ne 8 ']'
++ date '+%Y-%m-%d %H:%M:%S %Z' -u
+ echo '[2018-03-09 02:04:36 UTC] [info]' 'Ombi is active...attempting to stop...'
+ declare -i i=1
+ declare -i j=5
+ '[' 1 -le 5 ']'
+ '[' root = root ']'
+ systemctl stop ombi.service
+ '[' 0 -ne 0 ']'
++ systemctl is-active ombi
+ '[' unknown == active ']'
++ systemctl is-active ombi
+ '[' unknown == inactive ']'
+ .log 1 'Unknown error...bailing!'
+ local LEVEL=1
+ shift
+ [[ 7 =~ ^-?[0-8]$ ]]
+ '[' 7 -ge 1 ']'
++ date +%H:%M:%S
+ echo '[18:04:36] [alert]' 'Unknown error...bailing!'
[18:04:36] [alert] Unknown error...bailing!
+ '[' 7 -eq 8 ']'
+ '[' 1 -ne 8 ']'
++ date '+%Y-%m-%d %H:%M:%S %Z' -u
+ echo '[2018-03-09 02:04:36 UTC] [alert]' 'Unknown error...bailing!'
+ exit 99

Reproduction Steps:

Simply run update_ombi with Ombi started.

Additional Detail:

systemd version 215-17+deb8u7

The text was updated successfully, but these errors were encountered:

Unimatrix0 · 2018-03-13T15:58:11Z

What happens when you (as root) run systemctl stop ombi.service followed by systemctl is-active ombi?

didyouexpectthat · 2018-03-13T16:15:53Z

Same, it says unknown

Unimatrix0 · 2018-03-13T16:17:17Z

That sounds more like a systemd problem than a script problem. Should systemctl ever be returning unknown?

Unimatrix0 · 2018-03-14T13:54:10Z

Per https://bugzilla.redhat.com/show_bug.cgi?id=1264727, this may be caused by not rebooting after a systemd upgrade.

Unimatrix0 · 2018-03-14T13:58:12Z

@didyouexpectthat Can you also tell me the output of systemctl show ombi.service -p ActiveState?

didyouexpectthat · 2018-03-28T20:30:34Z

Hi,
Sorry for my delay in returning to this bug. Had a few minutes to play around with it.
Not sure exactly where the problem was at.
I rebooted 10 days ago and it persisted.
I tried to make changes to my systemd service file to see if that would help (I was missing Type) but didn't seem to be problematic.

root@hosting:/opt/update_ombi# systemctl show ombi -p ActiveState
ActiveState=inactive

I believe this happened after I tried to decommission this server. I used systemctl disable ombi to disable the process from booting automatically if the server ever restarted. From that time I believe I have been unable to properly get the status when it is inactive. Once I used systemctl enable ombi to make it start again (because I have not fully migrated my servers), then I was able to use systemctl is-active ombi properly.

root@hosting:/opt/update_ombi# systemctl is-active ombi
active
root@hosting:/opt/update_ombi# systemctl show ombi -p ActiveState
ActiveState=active

And the upgrade was okay.

root@hosting:/opt/update_ombi# bash /opt//update_ombi/update_ombi.sh
[13:25:08] [info] Script config file found...parsing...
[13:25:08] [info] Parsed config file
[13:25:08] [info] update_ombi v1.3.00
[13:25:08] [info] Verbosity level: [debug]
[13:25:08] [debug] Update script running as: root
[13:25:08] [info] Ombi service file for systemd found...parsing...
[13:25:08] [info] Parsing complete: InstallDir: /opt/ombi/, User: ombi, Group: ombi, Port: 5001
[13:25:08] [notice] IP not parsed or set as "*"...setting to default: 127.0.0.1
[13:25:08] [info] Downloading Ombi update...
[13:25:08] [info] Checking for latest version
[13:25:11] [debug] latestversion: 3.0.3115
[13:25:13] [debug] jobId: ef6k02n8ju0ysx88
[13:25:13] [debug] version: 3.0.3115
[13:25:13] [info] Latest version: 3.0.3115...determining expected file size...
[13:25:13] [debug] size: 47410378
[13:25:13] [info] Expected file size: 47410378...downloading...
/tmp/tmp.7K3bhi80nx/ombi_3.0.3115.tar.gz                            100%[====================================================================================================================================================================>]  45.21M  6.73MB/s   in 5.7s
[13:25:20] [info] Version 3.0.3115 downloaded...checking file size...
[13:25:20] [info] File size validated...checking Ombi service status...
[13:25:20] [info] Ombi is active...attempting to stop...
[13:25:20] [info] Ombi stopped...installing update...
[13:25:20] [info] Backing up Ombi.db to Ombi.db.1522268720
[13:25:22] [info] Update installed...setting ownership...
[13:25:22] [info] Ownership set...starting Ombi...
[13:25:22] [info] Ombi started...waiting for confirmation...
[13:25:27] [warning] Ombi startup not confirmed...waiting 5 seconds...[attempt 1 of 5]
[13:25:42] [info] Ombi startup confirmed...cleaning up...
[13:25:42] [info] Cleaning up...
[13:25:42] [info] Update complete...elapsed time 34 seconds...

So this is still systemd weirdness. the -p ActiveState seems to be more reliable though.

Unimatrix0 · 2018-06-28T05:58:05Z

Has this problem recurred since then?
If not, I'm going to close this bug report.

didyouexpectthat · 2019-08-15T21:34:53Z

No, I haven't seen this one come back. I'll close this now.

Unimatrix0 self-assigned this Mar 14, 2018

Unimatrix0 added the bug label Mar 14, 2018

Unimatrix0 added the help wanted label Mar 17, 2018

didyouexpectthat closed this as completed Aug 15, 2019

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Update fails when trying to stop Ombi #25

Update fails when trying to stop Ombi #25

didyouexpectthat commented Mar 9, 2018

Unimatrix0 commented Mar 13, 2018

didyouexpectthat commented Mar 13, 2018

Unimatrix0 commented Mar 13, 2018

Unimatrix0 commented Mar 14, 2018 •

edited

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Unimatrix0 commented Mar 14, 2018

didyouexpectthat commented Mar 28, 2018 •

edited

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Unimatrix0 commented Jun 28, 2018

didyouexpectthat commented Aug 15, 2019

Update fails when trying to stop Ombi #25

Update fails when trying to stop Ombi #25

Comments

didyouexpectthat commented Mar 9, 2018

First Checks:

Update Script Version

Ombi Version:

Operating System:

Custom Configuration: (update_ombi.conf)

Update Script Applicable Logs: (/var/log/ombiupdater.log by default)

Problem Description:

Initial Troubleshooting:

Reproduction Steps:

Additional Detail:

Unimatrix0 commented Mar 13, 2018

didyouexpectthat commented Mar 13, 2018

Unimatrix0 commented Mar 13, 2018

Unimatrix0 commented Mar 14, 2018 • edited Loading

Unimatrix0 commented Mar 14, 2018

didyouexpectthat commented Mar 28, 2018 • edited Loading

Unimatrix0 commented Jun 28, 2018

didyouexpectthat commented Aug 15, 2019

Custom Configuration: (`update_ombi.conf`)

Update Script Applicable Logs: (`/var/log/ombiupdater.log` by default)

Unimatrix0 commented Mar 14, 2018 •

edited

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didyouexpectthat commented Mar 28, 2018 •

edited

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