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[Bug]: Errors encountered during backup that prevent the backup from actually completing, so NO data at all is recoverable #5356

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bcredeur97 opened this issue Jun 11, 2024 · 1 comment
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bcredeur97 commented Jun 11, 2024

What happened?

I was trying out this software in hopes to use it one day in the near future, but this issue unfortunately will prevent me from doing so. If there were maybe an option to complete the backup despite the errors so that non-errored objects are at least restorable, that would be awesome!!!

Outside of that, for the actual issue causing the errors, it seems the graph api is returning 404's for some of the items corso is requesting. And the end it seems to be reporting that there may be data corruption? It'll take someone more knowledgable than me reviewing the logs to figure this one out.

Sidenote, despite passing "--mask-sensitive-data" in the command, some data such as the Email address of the user and the tenant ID, were still present in the file. I'm not sure if this is expected, but as this was run against real data, I decided to mask those myself manually afterwards.

Corso Version?

Corso v0.19.0

Where are you running Corso?

Relevant log output

#see full logfile in "where are you running Corso" field (it's very long)
2024-06-11T12:07:36.014-0500	DEBUG	operations/backup.go:510	Action: Backup performed on 123360 of 123373 objects (30 GB) within 30 directories.  Downloaded from  , , AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBDgAAAA==/AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAAM5k5VAAA=, AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBDgAAAA==/AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAAM5k5RAAA=, AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBDgAAAA==/AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAAM5k5SAAA=, AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBDgAAAA==/AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAAM5k5TAAA=, 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AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmrAAA=/AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmtAAA=, AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmrAAA=, AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmrAAA=/AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmsAAA=, AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBQQAAAA==, AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmnAAA=, AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmmAAA=, AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAABpRmoAAA=, AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBDwAAAA==, AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBCQAAAA==, , AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQAuAAAAAADg63OUY4heSq6_3smSTfs1AQD1IEdun1nPTrSgWFBF8dlEAAAAPKNiAAA=, AQMkADcwNjAzZDY4LWQwNDgtNDA2NgAtODE1NC1lNWQyMGQ4NzUxYTkALgAAA_Drc5RjiF5Krr7eyZJN_zUBAPUgR26fWc9OtKBYUEXx2UQAAAIBCgAAAA==	{"categories": "[Contacts Emails Events]", "resource_owner_selected": "<redacted>", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "merge_bases": "0", "collection_count": "33", "resource_owner_name": "c15e34d4e67d0afc", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "can_use_previous_backup": "true", "incremental": "true", "tenant_id": "<redacted>", "can_use_metadata": "true", "assist_bases": "1", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a,aed3c597,b9cd0423"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 1 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {resource_owner_name:c15e34d4e67d0afc, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, snapshot_type:item data, category:email, incremental:true, attachment_odatatype:#microsoft.graph.itemAttachment, merge_bases:0, request_start_time:2024-06-11T14:30:11.192149524Z, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABpbaTAAABEgAQAIqy6-UUCddDvxzjJneCP5Y=, request_retry_iter:0, collection_source:operations, tenant_id:<redacted>, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, clues_trace:0d12d606, categories:[Contacts Emails Events], retried_errors:[], collection_count:33, assist_bases:1, len_bases:0, can_use_previous_backup:true, request_end_time:2024-06-11T14:30:19.750058285Z, service:Exchange, disable_assist_backup:false, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, resource_owner_selected:<redacted>, can_use_metadata:true}}"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 2 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {can_use_previous_backup:true, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, disable_assist_backup:false, request_end_time:2024-06-11T14:35:31.533730173Z, retried_errors:[], collection_count:33, snapshot_type:item data, request_start_time:2024-06-11T14:35:20.014849654Z, len_bases:0, categories:[Contacts Emails Events], attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABqUuBAAABEgAQAMVlrBWGZVZGin1Wk5nxbkI=, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, attachment_odatatype:#microsoft.graph.itemAttachment, can_use_metadata:true, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, resource_owner_selected:<redacted>, incremental:true, merge_bases:0, tenant_id:<redacted>, service:Exchange, assist_bases:1, request_retry_iter:0, collection_source:operations, category:email, clues_trace:b760d666, resource_owner_name:c15e34d4e67d0afc}}"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 3 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABrqVFAAABEgAQAEnl3buNKClMqTL6qqFqU9w=, attachment_odatatype:#microsoft.graph.itemAttachment, assist_bases:1, resource_owner_name:c15e34d4e67d0afc, resource_owner_selected:<redacted>, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, categories:[Contacts Emails Events], service:Exchange, request_retry_iter:0, request_start_time:2024-06-11T14:50:33.381973256Z, disable_assist_backup:false, retried_errors:[], backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, incremental:true, snapshot_type:item data, tenant_id:<redacted>, can_use_previous_backup:true, merge_bases:0, len_bases:0, collection_count:33, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, request_end_time:2024-06-11T14:50:46.842740954Z, category:email, can_use_metadata:true, collection_source:operations, clues_trace:df7cfc6f}}"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 4 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, request_retry_iter:0, disable_assist_backup:false, attachment_odatatype:#microsoft.graph.itemAttachment, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAAM6CIyAAABEgAQALZnKnwM0utHqWMxwDmUW6w=, incremental:true, resource_owner_selected:<redacted>, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, len_bases:0, can_use_previous_backup:true, snapshot_type:item data, collection_source:operations, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, collection_count:33, resource_owner_name:c15e34d4e67d0afc, clues_trace:5b08ca35, merge_bases:0, tenant_id:<redacted>, service:Exchange, assist_bases:1, request_start_time:2024-06-11T14:53:33.235977082Z, retried_errors:[], categories:[Contacts Emails Events], category:email, can_use_metadata:true, request_end_time:2024-06-11T14:53:48.333334959Z}}"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 5 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {disable_assist_backup:false, request_retry_iter:0, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABppieAAABEgAQAIoJjtdKPONPhaxKl_NZr5s=, retried_errors:[], clues_trace:f976a843, resource_owner_selected:<redacted>, collection_count:33, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, len_bases:0, resource_owner_name:c15e34d4e67d0afc, service:Exchange, categories:[Contacts Emails Events], merge_bases:0, tenant_id:<redacted>, request_start_time:2024-06-11T15:03:06.51067678Z, collection_source:operations, category:email, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, incremental:true, assist_bases:1, attachment_odatatype:#microsoft.graph.itemAttachment, can_use_previous_backup:true, snapshot_type:item data, can_use_metadata:true, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, request_end_time:2024-06-11T15:03:21.414712733Z}}"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 6 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {request_retry_iter:0, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, category:email, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABqIAbAAABEgAQAD8gYL1FmihOnVzvlsczlxg=, request_end_time:2024-06-11T15:21:13.20846617Z, clues_trace:a5f67c4f, snapshot_type:item data, incremental:true, can_use_previous_backup:true, can_use_metadata:true, tenant_id:<redacted>, service:Exchange, merge_bases:0, categories:[Contacts Emails Events], request_start_time:2024-06-11T15:20:56.027289044Z, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, collection_count:33, resource_owner_name:c15e34d4e67d0afc, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, resource_owner_selected:<redacted>, assist_bases:1, disable_assist_backup:false, retried_errors:[], collection_source:operations, attachment_odatatype:#microsoft.graph.itemAttachment, len_bases:0}}"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 7 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {service:Exchange, merge_bases:0, request_start_time:2024-06-11T15:28:56.715282072Z, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABpbY0AAABEgAQAA6P6Yhhw4hEg0kKKpxoKsg=, len_bases:0, category:email, incremental:true, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, resource_owner_selected:<redacted>, can_use_previous_backup:true, can_use_metadata:true, collection_count:33, snapshot_type:item data, clues_trace:fe9ab020, disable_assist_backup:false, collection_source:operations, request_retry_iter:0, request_end_time:2024-06-11T15:29:13.820293077Z, categories:[Contacts Emails Events], tenant_id:<redacted>, resource_owner_name:c15e34d4e67d0afc, assist_bases:1, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, retried_errors:[], attachment_odatatype:#microsoft.graph.itemAttachment}}"}
2024-06-11T12:07:36.016-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 8 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {tenant_id:<redacted>, request_start_time:2024-06-11T15:39:22.31631171Z, clues_trace:fd40600a, can_use_metadata:true, retried_errors:[], backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, assist_bases:1, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABqtFXAAABEgAQABgkIfj9NntArEDhPc1XDYM=, collection_count:33, service:Exchange, merge_bases:0, incremental:true, attachment_odatatype:#microsoft.graph.itemAttachment, request_retry_iter:0, resource_owner_selected:<redacted>, disable_assist_backup:false, categories:[Contacts Emails Events], snapshot_type:item data, can_use_previous_backup:true, collection_source:operations, resource_owner_name:c15e34d4e67d0afc, request_end_time:2024-06-11T15:39:36.880587487Z, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, len_bases:0, category:email}}"}
2024-06-11T12:07:36.017-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 9 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {disable_assist_backup:false, snapshot_type:item data, categories:[Contacts Emails Events], service:Exchange, merge_bases:0, len_bases:0, can_use_metadata:true, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAAM6CI0AAABEgAQAGDUUDT8INVBtmPMA4iUAFg=, resource_owner_name:c15e34d4e67d0afc, collection_source:operations, assist_bases:1, tenant_id:<redacted>, retried_errors:[], category:email, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, can_use_previous_backup:true, attachment_odatatype:#microsoft.graph.itemAttachment, request_start_time:2024-06-11T16:18:55.392893761Z, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, clues_trace:24640528, resource_owner_selected:<redacted>, collection_count:33, request_retry_iter:0, incremental:true, request_end_time:2024-06-11T16:19:21.354107983Z, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d}}"}
2024-06-11T12:07:36.017-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 10 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {can_use_previous_backup:true, retried_errors:[], len_bases:0, incremental:true, request_end_time:2024-06-11T16:38:09.402832662Z, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABqnSJAAABEgAQADgNxMtHMTJEv6zm6F5JpME=, assist_bases:1, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, request_start_time:2024-06-11T16:37:48.041580058Z, snapshot_type:item data, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, resource_owner_selected:<redacted>, collection_count:33, clues_trace:686cd7a1, collection_source:operations, service:Exchange, merge_bases:0, attachment_odatatype:#microsoft.graph.itemAttachment, categories:[Contacts Emails Events], resource_owner_name:c15e34d4e67d0afc, request_retry_iter:0, tenant_id:<redacted>, disable_assist_backup:false, can_use_metadata:true, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, category:email}}"}
2024-06-11T12:07:36.017-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 11 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {len_bases:0, incremental:true, clues_trace:2b4520c3, snapshot_type:item data, collection_source:operations, attachment_odatatype:#microsoft.graph.itemAttachment, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABqfclAAABEgAQALgYeSqPN7JDjaSwn3Sw9CQ=, categories:[Contacts Emails Events], collection_count:33, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, resource_owner_selected:<redacted>, tenant_id:<redacted>, resource_owner_name:c15e34d4e67d0afc, request_end_time:2024-06-11T16:43:56.545732676Z, service:Exchange, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, disable_assist_backup:false, retried_errors:[], merge_bases:0, assist_bases:1, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, request_start_time:2024-06-11T16:43:45.705754085Z, can_use_metadata:true, request_retry_iter:0, can_use_previous_backup:true, category:email}}"}
2024-06-11T12:07:36.017-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 12 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABqnLrAAABEgAQAJ_rTQyjh5lCoN0sODJgxr4=, request_end_time:2024-06-11T16:48:11.889578391Z, request_retry_iter:0, service:Exchange, resource_owner_name:c15e34d4e67d0afc, collection_source:operations, assist_bases:1, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, retried_errors:[], tenant_id:<redacted>, disable_assist_backup:false, len_bases:0, merge_bases:0, request_start_time:2024-06-11T16:47:55.393577684Z, resource_owner_selected:<redacted>, attachment_odatatype:#microsoft.graph.itemAttachment, can_use_metadata:true, collection_count:33, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, can_use_previous_backup:true, snapshot_type:item data, category:email, incremental:true, clues_trace:9585848b, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, categories:[Contacts Emails Events]}}"}
2024-06-11T12:07:36.017-0500	ERROR	operations/helpers.go:74	running backup: recoverable error 13 of 13: fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .	{"resource_owner_selected": "<redacted>", "resource_owner_name": "c15e34d4e67d0afc", "categories": "[Contacts Emails Events]", "incremental": "true", "tenant_id": "<redacted>", "clues_trace": "27a0a492,ff2c4dd4,d458b4c5,05e49a38,2695789a", "resource_owner_id": "c6cb8f08-8ca3-4707-8880-75ca651a852d", "backup_id": "fde1850f-baf8-4fa4-9b84-8cb70e2aacd3", "service": "Exchange", "disable_assist_backup": "false", "recovered_error": "{\"fetching item: fetching item: getting mail attachment by id: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .: An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: .\", [label_forces_no_backup_creations], {request_start_time:2024-06-11T16:47:58.241706887Z, categories:[Contacts Emails Events], snapshot_type:item data, graph_api_err:{isODataErr:true Details:[] Inner:{ClientRequestID: Code: Date:0001-01-01 00:00:00 +0000 UTC OdataType: RequestID:} Main:{Code:ErrorInternalServerError Message:An internal server error occurred. The operation failed., Property: [Calc:PersonId] PersonId, PropertyErrorCode: CorruptedData, PropertyErrorDescription: . Target:} Resp:{Message: StatusCode:500}}, request_end_time:2024-06-11T16:48:17.441920582Z, attachment_odatatype:#microsoft.graph.itemAttachment, service:Exchange, can_use_metadata:true, resource_owner_selected:<redacted>, tenant_id:<redacted>, resource_owner_id:c6cb8f08-8ca3-4707-8880-75ca651a852d, disable_assist_backup:false, retried_errors:[], merge_bases:0, backup_id:fde1850f-baf8-4fa4-9b84-8cb70e2aacd3, incremental:true, can_use_previous_backup:true, collection_source:operations, clues_trace:32099ead, request_retry_iter:0, attachment_id:AAMkADcwNjAzZDY4LWQwNDgtNDA2Ni04MTU0LWU1ZDIwZDg3NTFhOQBGAAAAAADg63OUY4heSq6_3smSTfs1BwD1IEdun1nPTrSgWFBF8dlEAAAAAAEMAAD1IEdun1nPTrSgWFBF8dlEAAABqclHAAABEgAQAF31FUW63lpFteV_lwBD-WI=, resource_owner_name:c15e34d4e67d0afc, len_bases:0, category:email, assist_bases:1, collection_count:33}}"}
@bcredeur97 bcredeur97 added the bug Something isn't working label Jun 11, 2024
@Integratinator
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Integratinator commented Aug 15, 2024

I am having the same problem with one mailbox other mailboxes in the backup run complete fine.
Only difference is that for me the API is returning 500 response. (There are some 404 responses for other mailboxes, but those complete just fine.)

log.json

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