Linkets not working properly.

[ValeriaTruccolo0]

When linking tickets (child, relates to or any other option) the linked ticket only shows in the one where this was set up but not in the chosen ticket to be linked. Images below.

Steps to reproduce the behavior:

1. Go to 'desired ticket to link'
2. Click on 'Link Tickets - Related to' in the tool bar in the right side.
3. Search with ticket number and click on "Link"
4. Select the relationship type and finish linking
5. Click on the linked ticket where no tickets linked will show in such section.

Screenshots of real case:

Ticket where the linking was started.

Ticket linked not showing the ticket that was linked from:

Even after linking both tickets to each other, when tickets get reopened later, the link is gone and users have to do it all over again and so on. please add this to the ZD ticket so they have a full picture of the problem

The expected behaviour would be to the linked ticket to show on both tickets and not only one. This is unfortunately affecting our organization.

Kindly let us know how can this be solved.

Best,
Valeria

[stale]

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