Returned letters guidance for UI and API #5308
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Updated 'Undelivered letters and returned mail' content
| <p class="govuk-body">Returned mail is destroyed by our printer.</p> | ||
| <p class="govuk-body">Each letter has a unique ID. Our printer sends us the ID of every letter they destroy. We’ll contact you if the IDs match any of your letters. This is a partly manual process, so it can take a few weeks.</p> | ||
| <h3 id="returned-mail" class="heading-small">Returned letters</h3> | ||
| <p class="govuk-body">Every letter we send includes our print provider's address on the back of the envelope. It’s not possible to customise the return address.</p> |
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Suggested change
| <p class="govuk-body">Every letter we send includes our print provider's address on the back of the envelope. It’s not possible to customise the return address.</p> | |
| <p class="govuk-body">Every letter we send includes our print provider’s address on the back of the envelope. You cannot customise the return address.</p> |
| <p class="govuk-body">Each letter has a unique ID. Our printer sends us the ID of every letter they destroy. We’ll contact you if the IDs match any of your letters. This is a partly manual process, so it can take a few weeks.</p> | ||
| <h3 id="returned-mail" class="heading-small">Returned letters</h3> | ||
| <p class="govuk-body">Every letter we send includes our print provider's address on the back of the envelope. It’s not possible to customise the return address.</p> | ||
| <p class="govuk-body">Undelivered letters are returned to our print provider and are destroyed.</p> |
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Suggested change
| <p class="govuk-body">Undelivered letters are returned to our print provider and are destroyed.</p> | |
| <p class="govuk-body">Undelivered letters are returned to our print provider and destroyed.</p> |
| <h3 id="returned-mail" class="heading-small">Returned letters</h3> | ||
| <p class="govuk-body">Every letter we send includes our print provider's address on the back of the envelope. It’s not possible to customise the return address.</p> | ||
| <p class="govuk-body">Undelivered letters are returned to our print provider and are destroyed.</p> | ||
| <p class="govuk-body">A returned letters report is available on the dashboard. Use this report to help identify the letters returned.</p> |
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I’m suggesting this change because:
- the first sentence could be more active
- the second sentence kinda repeats the first – or provides detail that is implicit in the first sentence
Suggested change
| <p class="govuk-body">A returned letters report is available on the dashboard. Use this report to help identify the letters returned.</p> | |
| <p class="govuk-body">You can see a report of returned letters on the dashboard.</p> |
| <p class="govuk-body">A returned letters report is available on the dashboard. Use this report to help identify the letters returned.</p> | ||
| <p class="govuk-body">If you’re using the Notify API, you can automate identifying the returned letters. Follow the instructions in our <a class="govuk-link govuk-link--no-visited-state" | ||
| href="https://www.notifications.service.gov.uk/using-notify/api-documentation">API documentation</a>.</p> | ||
| <p class="govuk-body">You’ll need a developer on your team to set this up for you.</p> |
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As we’re describing the UI and API behaviours under a single h3, is there a risk that users could misinterpret this final line/paragraph and think it applies to all of the above?
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Updated 'Undelivered letters and returned mail' content as returned letters callback available in API.