[SUPPORT] Can't play videos

[Frn747]

• Are you running the latest version?

Befor sending the support request this resources can be checked:

Kodi Forum thread |
Project wiki |
FAQ |
Troubleshoot

• I have already checked all resources above

• I just want to provide feedback or get in touch

Please enter your question or feedback

Hi there.

I am quite sure that probably this is not an issue of this addon but I humbly ask for support as I can't make it work to play HBO videos.
I followed the installation steps but when I try to open any video nothing happens, just a quick blink as if it is trying to start but nothing afterwards.
I am running Kody on RPi3. Please find attached the log.

Any kind soul can help me? Thanks in advance!

kodi.log

[g1sm]

Hi,

it seems the issue is related to Widevine CDM library version 13816.64.0. I restored the previous version (13597.105.0) and everything went back to normal.

To restore, go to the HBOEU add-on config - DRM - inputstream helper settings - restore widevine CDM library and pick 13597.105.0.

[Frn747]

Hi.

Thanks for the reply. I've tried your instructions but I get an error "No backup files exist" (free translation!).
Mine was a new installation so there is no history versions to restore. Is there a way to install the previous version manually?

Thanks.

[g1sm]

See this comment from Guido on how to download and extract libwidevinecdm.so. The only difference is that you should use https://dl.google.com/dl/edgedl/chromeos/recovery/chromeos_13597.105.0_elm_recovery_stable-channel_mp-v2.bin.zip as source (replace the url in the first line of the script - the one with wget).

After you have the libwidevinecdm.so file, copy it into the /storage/.kodi/cdm/ folder. Haven't tried this approach, but it should work. Otherwise, just wait a couple of days until the issue is fixed.

[Frn747]

Hi G1sm.
Thanks for your support. I think I'll try the lazy solution first and wait a couple of days!

[arvvoid]

Hello @Frn747, just tested with the latest version of widevine got with ISH and indeed that seems to be the problem, don't have time to look in detail right now. It seems there are some ongoing changes in the distribution of widevine for some platforms. Read more here, emilsvennesson/script.module.inputstreamhelper#428

Like said above by @g1sm for now the easiest solution is to revert to the previous version of widevine for those that can or use the above described process to obtain the previous version manually.
If not, just tested with the version in the raspbian repository and that work fine: https://archive.raspberrypi.org/debian/pool/main/w/widevine/
if going that route, download and unpack widevine_4.10.1679.0.orig.tar.xz and copy libwidevinecdm.so into the /storage/.kodi/cdm/ folder on your rpi. Restart your device, playback should work fine.

It looks like a solution for this might take more than a couple of days.

[arvvoid]

There is a new release of ISH https://github.com/emilsvennesson/script.module.inputstreamhelper/releases/tag/v0.5.3 so the problem should be solved and no manual intervention should be needed.