v0.7.1

[0.7.1] - 2023-09-05

Fixed

• Stack deploy failure (unable to create secret in SecretsManager) when SummarizationLLMThirdPartyApiKey is left empty. Changed default value to 'undefined'.

[0.7.0] - 2023-09-01

Added

• Bedrock summarization support
• Support for multiple summarization prompts
• Bedrock and Anthropic chat/generative query support
• Additional configurable columns in call list
• Migrate 3P LLM API Key to Secrets Manager

v0.7.0

[0.7.0] - 2023-09-01

Added

• Bedrock summarization support
• Support for multiple summarization prompts
• Bedrock and Anthropic chat/generative query support
• Additional configurable columns in call list
• Migrate 3P LLM API Key to Secrets Manager

v0.6.0

[0.6.0] - 2023-06-12

Added

• Experimental generative transcript summarization provides a short paragraph with a synopsis of each completed call; use the built-in summarization model with runs on Amazon Sagemaker, or use Anthropic's Claude API with 100K token limit (eliminating transcript length limitations), or experiment with custom language models or APIs of your choice. See Transcript Summarization
• User Interface updated to use the Cloudscape framework with improved functionality and appearance.

What's Changed

• Cloudscape UI + Generative AI call summarization by @chrislott in #169
• fix NRE & bug with splitting agent/ivr segments by @chrislott in #156

Full Changelog: v0.5.2...v0.6.0

v0.5.2

[0.5.2] - 2023-05-25

Fixed

• Update Lambda runtime from node.js 12.x to 14.x (12.x is deprecated)

v0.5.1

[0.5.1] - 2023-05-15

Fixed

• Cloudformation stack failing due to recent S3 bucket changes on ACLs #163 #165

v0.5.0

[0.5.0] - 2023-03-23

Added

• Option to deploy Advanced reporting and analytics with Amazon QuickSight
• Supports Transcribe Custom Language Models (CLM)

v0.4.0

[0.4.0] - 2022-11-27

Added

• Supports ingestion of post-call output transcripts from Transcribe Real-time Call Analytics.
• Supports integration with Live Call Analytics and Agent Assist (LCA) v0.6.0 or later. See LCA Integration

v0.3.4

[0.3.4] - 2022-11-9

Added

• Additional processing for Genesys CTR telephony files. See Integration with Telephony CTR Files
  • Handling the same agent being on the call multiple times
  • Removing entities from lines tagged as being from the IVR
  • Extraction of header-level metadata from Genesys in a new Telephony results header block

Fixed

• lag on Call Detail UI page reload for long calls
• refactored code to incorporate witch lambda layer source in the repo instead of downloading prebuild zip file

v0.3.3

[0.3.3] - 2022-09-14

Fixed

• SFProcessTurn causing CREATE_FAILURE and stack rollback. This was caused by the Sept 10 release of the FFMPEG v5.1.1 distribution which had a larger size than the earlier version, resulting in the FFMPEG Lamba Layer exceeding the max size allowed by the Lambda service. To avoid this issue, the main stack CloudFormation parameter ffmpegDownloadUrl now defaults to the FFMPEG v4.4 distribution instead of 'latest'.
• Reduce Lambda function failure rate when processing very large audio files:
  • Increase multiple PCA server lambda function memory allocation to make functions run faster, and increase timeouts to reduce liklihood of timeouts when processing large audio files.
  • Increase empheral storage for 'StartTranscribeJob' lambda to accomodate S3 download and temp storage of large audio files.

v0.3.2

[0.3.2] - 2022-08-24

Fixed

• PCA Workflow failure with KMS encrypted recordings caused by the new SFPostCTRProcessing Lambda function role not included in KMS Key policy. Function role now included in the RolesForKMSKey output.
• CopyObject AccessDenied issue when using BulkMove with recording files that have S3 tags.