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Azure Monitor's ITSM connector for creating ServiceNow alerts is retiring on September 30th, 2025 #273

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azure-deprecation-automation opened this issue Oct 26, 2022 · 1 comment
Open

Azure Monitor's ITSM connector for creating ServiceNow alerts is retiring on September 30th, 2025 #273

azure-deprecation-automation opened this issue Oct 26, 2022 · 1 comment
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area:feature area:api-endpoint All issues related to notices that are applicable to features cloud:public All issues related to Azure public cloud impact:migration-required All issues where a migration is required services:monitor All notices related to Azure Monitor verified All notices that are verified by an official communication
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2025

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Azure Monitor's ITSM connector for creating ServiceNow alerts is retiring on September 30th, 2025

Deprecation ID: 1198829b-9902-4a69-83cc-b0f76039f812
Deadline: Sep 30, 2025
Impacted Services:

  • Azure Monitor

More information:

Notice

Here's the official report from Microsoft:

We are retiring the Azure Monitor ITSM connector feature for creating ServiceNow alerts on 30 September 2025. If you are using this feature to create alerts in ServiceNow from Azure Montor alerts and would like to continue receiving Azure Monitor alerts in ServiceNow you can either create incidents or create events using Secure webhook integration. Transition to Azure Monitor log alerts before this date.  From 30 September 2025, this will be the only way to send alerts to ServiceNow.

Timeline

Phase Date Description
Announcement Sep 30, 2022 Deprecation was announced
Deprecation Sep 30, 2025 Alerts will no longer be created in ServiceNow.

Impact

Azure Monitor's ITSM connector for creating ServiceNow alerts is retiring on September 30th, 2025 and migration to secure webhooks is required.

Required Action

Migration to secure webhooks is required.

Contact

You can get in touch through the following options:

  • Contact Azure support (link).
  • Get answers from Microsoft Q&A (link).
@azure-deprecation-automation azure-deprecation-automation added area:feature area:api-endpoint All issues related to notices that are applicable to features cloud:public All issues related to Azure public cloud impact:migration-required All issues where a migration is required services:monitor All notices related to Azure Monitor verified All notices that are verified by an official communication labels Oct 26, 2022
@azure-deprecation-automation azure-deprecation-automation added this to the 2025 milestone Oct 26, 2022
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This issue is automatically managed and suggest to use GitHub Discussions to discuss this deprecation.

@azure-deprecation azure-deprecation locked and limited conversation to collaborators Oct 26, 2022
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area:feature area:api-endpoint All issues related to notices that are applicable to features cloud:public All issues related to Azure public cloud impact:migration-required All issues where a migration is required services:monitor All notices related to Azure Monitor verified All notices that are verified by an official communication
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Milestone
2025
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