Learn to support technology operations by resolving issues with hardware, software, and virtual or cloud systems.
In this hands-on course, you will deploy and troubleshoot Windows and Linux operating systems in various virtual and cloud environments. Key skills such as customer service, knowledge and process documentation, system shell proficiency, performance monitoring, system process management, issue handling, backup/imaging/recovery tools, and software application installation, maintenance, and removal will be practiced.
The course focuses on practical systems support and troubleshooting. Students will utilize issue tracking systems and the ITIL service management framework to communicate, resolve, and document issues and incidents. Students will also study how endpoints interact with the greater IT infrastructure, exploring concepts such as network protocols, Wi-Fi, and server-based user identity support.
This course includes a career coaching curriculum to get you ready for your job search. The course totals 160 hours, including lectures, lab, coworking, and collaborative projects.
- Module 1 - Linux Diagnostics and IT Service Delivery
- Module 2 - Windows Diagnostics
- Module 3 - Software, Networking, Virtualization & Cloud Computing
- Module 4 - Projects
This course will utilize premade scenarios for certain classes. These are sizeable downloads, so it's a good idea to download all these files in advance and store them on your lab kit PC hard drive for immediate access in labs.
| Class | File | Size | Mirror 1 | Mirror 2 |
|---|---|---|---|---|
| Class 01 | - | - | - | - |
| Class 02 | Ubuntu Server 20.10 ISO | 998 MB | Download | - |
| Class 03 | ops201-class03.ova | 7.84 GB | Download | - |
| Class 04 | ops201-class04.ova | 10.7 GB | Download | - |
| Class 05 | ops201-class05.ova | 12.8 GB | Download | - |
| Class 06 | Use your own Win10 VM | - | - | - |
| Class 07 | ops201-class07.ova | 7.15 GB | Download | - |
| Class 08 | Use your own Win10 VM | - | - | - |
| Class 09 | Foxit PhantomPDF | - | Download | - |
| Class 10 | Use your own Win10 VM | - | - | - |
| Class 11 | ops201-class11.ova | 10.3 GB | Download | - |
| EaseUS Recovery Tool | - | Download | - | |
| Darik's Boot and Nuke (DBAN) ISO file | 15.9 MB | Download | - | |
| Class 12 | pfSense .iso file | - | Download | - |
| Class 13 | ops201-class13.ova | 6.41 GB | Download | - |
| Class 14 | - | - | - | - |
| Class 15 | - | - | - | - |