novastar connection issue

[zackdickinson16]

Trying to use a Novastar vx6s module in companion. Getting a instance(novastar2): Network error: read ECONNRESET. Connecting for about a second then disconnecting. No one seems to be dealing with the issue on the novastar page.

Help

[DiegoMarchente]

How many machines are connected in the network?
If you have more than one, are you sure they don't all have the same MAC ADDRESS?
Have you tried to manage only 1 machine while keeping the others disconnected?
Best regards
Diego

[CVEmusic]

I having the same problem (Network error: read ECONNRESET) with a VX4S. We only have one VX4S in our network.

[zcarnefix]

I am having the same network error on a VS4X and 3 NovaPro HD's.

[cyberblaststudios]

Do you happen to be trying to connect with NovaLCT or another software while you are connecting to the device with Companion?

[DanielMixes]

Was anything resolved with this? I think I'm having an adjacent issue.

[CVEmusic]

@DanielMixes I was having the same problem with our VX4S and found out as soon as I close the Smart LCT software this error disappears and have a steady connection between Companion and the VX4S. Make sure after you close Smart LCT that you also close the Smart Mars server icon in the taskbar. #28

[DanielMixes]

Brilliant idea! I believe the installer left a micro-pc attached to the network for troubleshooting and maintenance and it’s probably running the software. Thanks, I’m going to check that out.