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Can not enable system authentication(unlock with biometric) on bitwarden extension #12697

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mash2k3 opened this issue Jan 5, 2025 · 3 comments
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browser Browser Extension bug

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@mash2k3
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mash2k3 commented Jan 5, 2025

Steps To Reproduce

  1. Go to extension
  2. Click on settings then account security
  3. Click on unlock with biometric and i get the error below even tho my desktop app is set up.

image

image

Expected Result

enable unlock with biometric

Actual Result

image

Screenshots or Videos

No response

Additional Context

This only happens with chromium browsers i have tried chrome, thorium and chromium but on firefox it works as expected

Operating System

Linux

Operating System Version

Linux Mint 22 Cinnamon

Web Browser

Chrome, Firefox

Browser Version

latest on all

Build Version

Version: 2024.12.4 SDK: 'main (edee180)' Server version (Third-party): 2024.2.0

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@mash2k3 mash2k3 added browser Browser Extension bug labels Jan 5, 2025
@bitwarden-bot
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Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-16721

@SergeantConfused
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SergeantConfused commented Jan 7, 2025

Hi there,

Thank you for this report. Could you please turn the (Enable browser integration) function off and back on, and then review the app.log file and let me know what you find there? Is the desktop client unable to write any values to activate that function for all browsers?

*Edit:

  1. How did you install that Bitwarden desktop client?
  2. Is the Bitwarden desktop client active (open) when you attempt to unlock the Chrome extension using biometrics?

Thank you,

@SergeantConfused SergeantConfused added the needs-reply Closes issue after 14 days if no reply from OP label Jan 14, 2025
@mash2k3
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mash2k3 commented Jan 14, 2025

I installed the bitwarden client from bitwarden site using .deb file
and yes client is open

After following your instructions it now works with google chrome, but will not work with Brave, Thorium or Chromium

@github-actions github-actions bot removed the needs-reply Closes issue after 14 days if no reply from OP label Jan 15, 2025
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