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Interface is very slow (Mac, Safari) #12902

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KKQ-KKQ opened this issue Jan 16, 2025 · 4 comments
Open
1 task done

Interface is very slow (Mac, Safari) #12902

KKQ-KKQ opened this issue Jan 16, 2025 · 4 comments
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browser Browser Extension bug

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@KKQ-KKQ
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KKQ-KKQ commented Jan 16, 2025

Steps To Reproduce

  1. Install Bitwarden.
  2. Create a new user on my machine.
  3. Switch to the new user.
  4. Open Safari and enable Bitwarden Extension.
  5. Click the Bitwarden icon.
  6. Enter the ID and password. Typing is very slow.

Expected Result

Everything should be instant.

Actual Result

Everything is very slow.

Screenshots or Videos

No response

Additional Context

My keyboard is Japanese.
Not only typing, everything is slow in the extension.
The performance on Chrome and Desktop is good.
The performance was good before 2024.12.1.
The CPU load of the extension is 100% when the issue occurs.

Operating System

macOS

Operating System Version

Sonoma 14.7.2

Web Browser

Safari

Browser Version

18.2

Build Version

2025.1.0

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@KKQ-KKQ KKQ-KKQ added browser Browser Extension bug labels Jan 16, 2025
@bitwarden-bot
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Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-17142

@BBGhub
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BBGhub commented Jan 16, 2025

Hi There,

Can you try removing and reinstalling the Safari desktop app and extension,
I attempted to reproduce your issue and was unable to do so on a fresh install using Safari.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

@BBGhub BBGhub closed this as not planned Won't fix, can't repro, duplicate, stale Jan 16, 2025
@KKQ-KKQ
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KKQ-KKQ commented Jan 16, 2025

As I wrote, I tried CREATING NEW USER ON MY MACHINE.
Of coarse I also tried deleting and re-installing with the existing user.
but the issue is still there.

@KKQ-KKQ
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KKQ-KKQ commented Jan 16, 2025

I found that the issue occurs when my locale is Japanese.
The issue doesn't occur when my locale is English.
Please re-open it.

@BBGhub BBGhub reopened this Jan 16, 2025
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