bitwarden desktop linux starts white screen and unresponsive

[shalom938]

Steps To Reproduce

using opensuse tumbleweed with gnome desktop, i run bitwarden on startup with gnome tweaks startup applications.
since the latest update bitwarden start with white screen and unresponsive, can't even close it. i need to kiil it.
then when starting again it starts ok.

shalom@shin-opensuse:$> ps -ef|grep bitwarden
shalom 3887 3352 0 12:48 ? 00:00:00 bwrap --args 39 bitwarden
shalom 4049 3887 0 12:48 ? 00:00:00 bwrap --args 39 bitwarden
shalom 4053 4049 0 12:48 ? 00:00:02 /app/Bitwarden/bitwarden
shalom 4123 4053 0 12:48 ? 00:00:00 /app/Bitwarden/bitwarden --type=zygote --no-zygote-sandbox
shalom 4133 4067 0 12:48 ? 00:00:00 bwrap --args 41 /app/bin/zypak-helper child - /app/Bitwarden/bitwarden --type=zygote
shalom 4190 4049 0 12:48 ? 00:00:00 bwrap --args 41 /app/bin/zypak-helper child - /app/Bitwarden/bitwarden --type=zygote
shalom 4205 4190 0 12:48 ? 00:00:00 /app/Bitwarden/bitwarden --type=zygote
shalom 4588 4123 0 12:48 ? 00:00:00 /app/Bitwarden/bitwarden --type=gpu-process --enable-crash-reporter=c6919053-54f1-41df-8598-a544f0a6de53,no_channel --user-data-dir=/home/shalom/.var/app/com.bitwarden.desktop/config/Bitwarden --gpu-preferences=WAAAAAAAAAAgAAAIAAAAAAAAAAAAAAAAAABgAAAAAAA4AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAAAAAAAAAAIAAAAAAAAAABAAAAAAAAAAgAAAAAAAAACAAAAAAAAAAIAAAAAAAAAA== --shared-files --field-trial-handle=0,i,12362357785027438591,186120273960141484,131072 --disable-features=SpareRendererForSitePerProcess
shalom 4653 4053 0 12:48 ? 00:00:00 /app/Bitwarden/bitwarden --type=utility --utility-sub-type=network.mojom.NetworkService --lang=en-US --service-sandbox-type=none --enable-crash-reporter=c6919053-54f1-41df-8598-a544f0a6de53,no_channel --user-data-dir=/home/shalom/.var/app/com.bitwarden.desktop/config/Bitwarden --shared-files=v8_context_snapshot_data:100 --field-trial-handle=0,i,12362357785027438591,186120273960141484,131072 --disable-features=SpareRendererForSitePerProcess
shalom 4681 4053 0 12:48 ? 00:00:02 /app/Bitwarden/bitwarden --type=renderer --enable-crash-reporter=c6919053-54f1-41df-8598-a544f0a6de53,no_channel --user-data-dir=/home/shalom/.var/app/com.bitwarden.desktop/config/Bitwarden --app-path=/app/Bitwarden/resources/app.asar --no-sandbox --no-zygote --first-renderer-process --lang=en-US --num-raster-threads=4 --enable-main-frame-before-activation --renderer-client-id=4 --time-ticks-at-unix-epoch=-1686908872084355 --launch-time-ticks=33209528 --shared-files=v8_context_snapshot_data:100 --field-trial-handle=0,i,12362357785027438591,186120273960141484,131072 --disable-features=SpareRendererForSitePerProcess
shalom 8122 4313 0 12:54 pts/0 00:00:00 grep --color=auto bitwarden
shalom@shin-opensuse:$> kill -9 4588
shalom@shin-opensuse:$> kill -9 4123
shalom@shin-opensuse:$> kill -9 3887 4049 4053 4123 4133 4190 4205 4588
bash: kill: (4588) - No such process
shalom@shin-opensuse:~$>

Expected Result

expecting bitwarden to start correctly at startup

Actual Result

bitwarden starts unresponsive

Screenshots or Videos

No response

Additional Context

No response

Operating System

Linux

Operating System Version

No response

Installation method

Other

Build Version

2023.5.0

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[galen1423]

Hello,

I am using same Bitwarden version in Ubuntu 23.10 with Gnome Shell (44.2) - bug appears too with Ubuntu 22.04 LTS - and i can see this bug sometimes at start computer but rarely. For me, it happens each time i close my session and re-open it.
In this case, no needs to kill process, i click panel icon (show/hide) to retrieve an operational window and close it.

I notice that by putting a delay of about ten seconds at the start of the application, the bug does not occur.

[Krychaz]

Hello there,

I have passed this to our QA team for further investigation.

[Findarato]

Any update on this issue? I have been experiencing it on two separate Fedora 38 based Gnome desktops, both after doing a full reinstall. I have commented on the other issue related to this.

[thatLeaflet]

I'm also experiencing this issue. Using Plasma 5.27.8 Wayland on Fedora 39 beta. Never experienced this issue on Gnome.

Running Bitwarden 2023.9.2, the unoffical flatpak build.

It loads regularly for a few seconds, then turns blank, like this:

Edit: On second look, this may be unrelated to OP's issue

[Alladyn47]

I installed the Bitwarden-2023.9.2 application (tried .AppImage, .dep, Flatpak), but when I start authorization, the window is empty (black or white if installed via Flatpak). The window is restored for a while if you select View>Restart.
Operating System: Debian GNU/Linux 12
KDE Plasma Version: 5.27.5
KDE Frameworks Version: 5.103.0
Qt Version: 5.15.8
Kernel Version: 6.1.0-13-amd64 (64-bit)
Graphics Platform: X11
Processors: 8 × 12th Gen Intel® Core™ i3-12100F
Memory: 15.5 ГиБ of RAM
Graphics Processor: NVIDIA GeForce GTX 1660 SUPER/PCIe/SSE2
Manufacturer: Gigabyte Technology Co., Ltd.
Product Name: B660M GAMING X DDR4

[ablonewolf]

I am facing the same issue on Nobara Linux 38; plasma version is 5.27.8, graphics platform is X11. I have tried the three approaches: app image, flatpak and rpm apps.

[peroyhav]

I'm experiencing the same on Linux Mint 21.2 Cinnamon Desktop after updating the flatpak app today
Edit: After updating to latest flatpak today (2023-10-19), this seemed to fix the issue. However; this problem seems unrelated to entering an existing vault, as I deleted the files for the vault locally and did a complete reinstall, and still had the same issue.

[djsmith85]

For the more recent reports on this issue, they are likely a duplicate of #6560. Please upgrade to 2023.9.3

[sixerstyle]

version 2023.9.3 has the same error in fedora 38 with kde plasma.
with gnome it works

[swssl]

I am facing the same issue on Kubuntu 22.04. Bitwarden opens a white screen, then blindly typing the master password unlocks the password safe.

[arislas]

Same error on 6.6.2-arch1-1.

[arislas]

Same error on 6.6.2-arch1-1.

Solved with github-desktop-bin-3.3.5_linux2-1 from AUR.
Thank you.

[Greenderella]

As the issue appears to have been solved for everyone, I will proceed to close it.

Thanks!

[rahilarious]

I'm having this problem with >=Bitwarden-2024.1.0-x86_64.AppImage. Older Bitwarden-2023.12.1-x86_64.AppImage was working fine.

Something broke in desktop-v2024.1.0...desktop-v2023.12.1

How can I help debug this?

CC: @djsmith85 @jlf0dev @differsthecat @vincentsalucci