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november-29th-2024.md

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November 29th, 2024

Explore the new changes to the Marketplace in the last week!

This can be anything from new crates, enhancements, or bug fixes!

New crates and enhancements
  • Halo Support Added to '[Rewst Master] PSA: Get Service Tickets' Subworkflow
    • Extended the subworkflow to integrate with Halo PSA, allowing users to retrieve service tickets seamlessly.
  • Expanded 'Create GDAP Relationship' Subworkflow
    • Modified the subworkflow to include non-CSP customers, enabling broader customer relationship management.
  • Updated Marketplace Description for Contact Sync Feature
    • Revised the Crate marketplace description to accurately reflect the ability to sync contacts from on-premises Organizational Units (OUs).
Bug fixes and chores
  • Resolved Workflow Failure When 'Manage Ticket' Has No Notes
    • Fixed an issue where the ticket categorization workflow would fail if no notes were present in the 'Manage Ticket' section.
  • Fixed User Onboarding Failure Caused by Listener Issue
    • Addressed a problem where the user onboarding process was failing due to a malfunctioning listener.
  • Updated 'psa_no_ticket_item' Implementation in Halo Tickets
    • Corrected the implementation to ensure proper handling of tickets without items in Halo.
  • Corrected Path Error in 'Run PowerShell on Org DC' Action
    • Fixed an issue where the action would take an incorrect path if the Device_Name was null.
  • Adjusted 'Create Service Ticket - Datto' Action to Use Only Active Contacts
    • Modified the action to exclude inactive contacts, ensuring that service tickets are created only for active contacts.
  • Modified Pax8 Extra License Removal Process
    • Updated the process to ignore 'Microsoft_Teams_Exploratory_Dept' when removing extra licenses, preventing unintended license removals.
  • Restored Missing Context in ConnectWise Technician Toolkit
    • Fixed the issue where the context (CTX) was missing, enhancing the toolkit's functionality.
  • Removed Hardcoded Site Name in 'Halo Create Ticket' Action
    • Eliminated the hardcoded site name to allow dynamic site assignment when creating tickets in Halo.
  • Fixed 'Ticket Type Not Set' Error During Halo Ticket Creation
    • Resolved an error that occurred when the ticket type was not specified during the creation process in Halo.
  • Fixed 'Get All OUs' Option Generator
    • Addressed issues with the option generator not retrieving all Organizational Units correctly.
  • Corrected Transition in Offboarding Workflow for ADSync Check
    • Fixed a faulty transition related to the ADSync check within the offboarding workflow.
  • Fixed 'Check for Existing User' Functionality
    • Resolved an issue where the system failed to locate existing users during verification checks.
  • Corrected Transition Logic in 'Bulk Move Users to Specified OU' Workflow
    • Fixed the transition logic to ensure users are moved correctly in bulk operations to specified OUs.
  • Fixed Active Directory Sync Failure During User Offboarding
    • Addressed a synchronization failure with Active Directory that occurred during the user offboarding process.
  • Fixed Input Configuration Bug in '[ROC] RMM: Run Ad-Hoc PowerShell on Computer' Subworkflow
    • Resolved a bug in the input configuration, enhancing the execution of ad-hoc PowerShell commands on computers.
Coming soon!
  • App Builder Apps
    • Operational Analytics Portal - aggregates data from various tools and outputs actionable insights for MSPs to further streamline operations.
    • Forms Portal - allows employees and clients to easily access the necessary Rewst forms based on granular permissions.
    • All-In-One Client Portal - The portal transforms service delivery by empowering clients to instantly self-serve common IT requests —not just submit tickets.
  • Top 10 crates - Improving success rates and implementing Rewst Best Practice
    • Alert when Mailbox Quota Full
    • Detailed MFA Reporting
    • Refactor of Change a Users Password form. (just needs QA)
    • Refactor of Identify DUO users in Bypass Mode. (just needs QA)