I can't connect QZ to Zwift

For Android users:

• are you running QZ in a device and zwift in another?
• try to rename the QZ device to "bike" (only 4 letters) and reboot both devices
• try to swap the devices (the one that was running zwift will now run QZ and viceversa). Not all the android devices can run bluetooth peripheral and central at the same time
• try also with older android phones
• virtual device setting is enabled in the experimental settings? (don't change the other settings there!)

For iOS users:

• be sure that your iOS devices are not paired in the bluetooth settings. If they are paired, unpair them.
• reset the network settings of the Zwift device in the device settings

For Mac users:

Resetting PRAM

To reset your PRAM, try these quick steps:

1. Shut down your machine.
2. Press the power button and then hold Command-Option-P-R until your Mac reboots again.

Removing potentially corrupt files

1. Open Finder on your Mac and select the Go menu in Menu Bar.
2. Select the Go to Folder…
3. Type in /Library/Preferences and then click on the blue Go button.
4. Locate the com.apple.Bluetooth.plist file, Move to Trash.
5. Open the Go menu in the Menu Bar, click the Go to Folder option again.
6. In the Go to Folder window, type in /Library/Preferences/ByHost into the text field and select the blue Go button.
7. When the Finder window opens, locate the com.apple.Bluetooth.xxxxxxxxxxxxxxxxxxfile, Move to Trash.
8. Reboot your Mac.

Resetting the Bluetooth Module

1. Hold down the Shift and Option keys, click on the Bluetooth menu in your Menu Bar on your Mac.
2. Select Debug.
3. Select Remove all devices.
4. Click on the Bluetooth menu
5. Select Debug.
6. Select Reset the Bluetooth.
7. Re-pair all of your Bluetooth accessories and everything should work as expected.

For Zwift PC Users:

• not all the bluetooth dongles are ok, one that will work for sure is https://amzn.to/3NyvQRG

Can I use Zwift and QZ on the same device?

• if zwift runs on the ipad, you can run qz on the same device keeping qz on slide view
• if zwift runs on the iphone, you have to use qz on another device
• if zwift runs on android, you can use qz on the same android device, enabling the android notification setting in the qz experimental settings
• if zwift runs on a pc, you can use qz on the same pc!