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as a}from"./framework-0ba8e1ea.js";const N={},Y=a(`

KernelCare

KernelCare SimplePatch

Introduction

KernelCare SimplePatch is a kernel live patching product that provides security patches for a range of popular Linux kernels that can be installed without rebooting the system. It supports kernels of Enterprise Linux operating systems, i.e., RHEL, Oracle, Rocky, AlmaLinux, and CentOS, as well as Ubuntu and Debian. Each individual kernel receives new live patches for as long as the kernel vendor releases security updates for the series.

The KernelCare SimplePatch offering consists of the client application, and the live patching service hosted by TuxCare. The client application runs on machines, periodically checks for available patches, downloads, verifies, and installs them.

The live patching process

When a new vulnerability is detected in the Linux kernel, TuxCare creates a live patch addressing the vulnerability. After the live patch is made available, it is tested in TuxCare’s internal server farm and then promoted gradually to a series of testing tiers, ensuring that any released live patch has been tested sufficient time on live systems. Once the patch is released, systems that enable the KernelCare SimplePatch client will receive the patch over an authenticated channel and apply it.

Kernel patching lifetime

KernelCare SimplePatch offers live patches for each individual kernel for as long as the kernel vendor releases security updates for the series. This allows you to enjoy continuous protection for your existing kernels without being bound by the kernel vendor’s release schedule when planning your maintenance windows.

Vulnerability coverage

During the lifecycle of an operating system, TuxCare makes commercially reasonable efforts to provide live patches for all vulnerability fixes provided by the vendor, irrespective of their vulnerability rating. We may also address vulnerabilities that haven't been addressed by the OS vendor if they gained significant attention and were being actively discussed, exploited (according to the CISA list), or researched by the cybersecurity community.

Target response rates

TuxCare is committed to delivering timely security updates. We aim to deliver live patches for all CVEs patched by the vendor within 10 days from when the vulnerability is publicly disclosed. This rapid response time significantly reduces the opportunity window for a potential attack and meets most security regulation requirements. However, a live patch for a vulnerability can be significantly more complex than an ordinary kernel patch, and due to the additional complexity, can take more time to develop and test.

Supported architectures

KernelCare is available for both x86-64 (Intel and AMD) and ARM64 architectures.

Supported Linux distros and kernels

Customers can find detailed information about supported kernels, Linux distributions, specific vulnerabilities, and live patches provided by KernelCare SimplePatch for each of the supported Linux distributions at https://patches.kernelcare.com/.

End-of-life (EOL) policy

TuxCare will stop supporting live patching for specific distros if there are no security advisories provided by the distro's vendor for the last 365 days. In this case, all customers running the affected distributions are notified about the upcoming EOL. Existing live patches for EOL distributions are available for the next 6 years after the EOL date.

Technical Support

All TuxCare live patching products include technical support provided according to the TuxCare support policy. It delivers 24/7/365 access to our engineers through the TuxCare Support Portal and to our online knowledge base.

Installation

KernelCare SimplePatch is compatible with 64-bit versions of CloudLinuxOS/CentOS 6, 7 and 8, AlmaLinux/RHEL 6, 7, 8 and 9, Oracle Linux 6 and 7, Amazon Linux 1 and 2, Virtuozzo/PCS/OpenVZ 2.6.32, Debian 8, 9 and 10, 11, 12, Proxmox VE 5 and 6, Virt-SIG/Xen4CentOS 6 and 7, Ubuntu 14.04, 15.04, 16.04, 18.04 and 20.04 kernels. The list of compatible kernels can be found at the following link: https://patches.kernelcare.com/

To install KernelCare SimplePatch, run the following as root:

curl -s -L https://kernelcare.com/installer | bash 
+import{_ as s,a as o,b as l,c as d,d as c,e as u,f as h,g as p,h as m,i as v,j as g,k as b,l as f,m as y,n as x,o as k,p as w,q as C,r as T,s as _,t as S,u as P,v as E,w as K,x as I,y as L}from"./uchecker-1c1dd1d7.js";import{_ as A}from"./eportal-qemu-feed-7c9efdb9.js";import{_ as O,V as M,n as D,p as U,v as R,q as e,J as t,C as n,A as r,a7 as a}from"./framework-0ba8e1ea.js";const N={},Y=a(`
 KernelCare
 KernelCare SimplePatch
 Introduction
KernelCare SimplePatch is a kernel live patching product that provides security patches for a range of popular Linux kernels that can be installed without rebooting the system. It supports kernels of Enterprise Linux operating systems, i.e., RHEL, Oracle, Rocky, AlmaLinux, and CentOS, as well as Ubuntu and Debian. Each individual kernel receives new live patches for as long as the kernel vendor releases security updates for the series.
The KernelCare SimplePatch offering consists of the client application, and the live patching service hosted by TuxCare. The client application runs on machines, periodically checks for available patches, downloads, verifies, and installs them.
 The live patching process
When a new vulnerability is detected in the Linux kernel, TuxCare creates a live patch addressing the vulnerability. After the live patch is made available, it is tested in TuxCare’s internal server farm and then promoted gradually to a series of testing tiers, ensuring that any released live patch has been tested sufficient time on live systems. Once the patch is released, systems that enable the KernelCare SimplePatch client will receive the patch over an authenticated channel and apply it.
 Kernel patching lifetime
KernelCare SimplePatch offers live patches for each individual kernel for as long as the kernel vendor releases security updates for the series. This allows you to enjoy continuous protection for your existing kernels without being bound by the kernel vendor’s release schedule when planning your maintenance windows.
 Vulnerability coverage
During the lifecycle of an operating system, TuxCare makes commercially reasonable efforts to provide live patches for all vulnerability fixes provided by the vendor, irrespective of their vulnerability rating. We may also address vulnerabilities that haven't been addressed by the OS vendor if they gained significant attention and were being actively discussed, exploited (according to the CISA list), or researched by the cybersecurity community.
 Target response rates
TuxCare is committed to delivering timely security updates. We aim to deliver live patches for all CVEs patched by the vendor within 10 days from when the vulnerability is publicly disclosed. This rapid response time significantly reduces the opportunity window for a potential attack and meets most security regulation requirements. However, a live patch for a vulnerability can be significantly more complex than an ordinary kernel patch, and due to the additional complexity, can take more time to develop and test.
 Supported architectures
KernelCare is available for both x86-64 (Intel and AMD) and ARM64 architectures.
 Supported Linux distros and kernels
Customers can find detailed information about supported kernels, Linux distributions, specific vulnerabilities, and live patches provided by KernelCare SimplePatch for each of the supported Linux distributions at https://patches.kernelcare.com/.
 End-of-life (EOL) policy
TuxCare will stop supporting live patching for specific distros if there are no security advisories provided by the distro's vendor for the last 365 days. In this case, all customers running the affected distributions are notified about the upcoming EOL. Existing live patches for EOL distributions are available for the next 6 years after the EOL date.
 Technical Support
All TuxCare live patching products include technical support provided according to the TuxCare support policy. It delivers 24/7/365 access to our engineers through the TuxCare Support Portal and to our online knowledge base.
 Installation
KernelCare SimplePatch is compatible with 64-bit versions of CloudLinuxOS/CentOS 6, 7 and 8, AlmaLinux/RHEL 6, 7, 8 and 9, Oracle Linux 6 and 7, Amazon Linux 1 and 2, Virtuozzo/PCS/OpenVZ 2.6.32, Debian 8, 9 and 10, 11, 12, Proxmox VE 5 and 6, Virt-SIG/Xen4CentOS 6 and 7, Ubuntu 14.04, 15.04, 16.04, 18.04 and 20.04 kernels. The list of compatible kernels can be found at the following link: https://patches.kernelcare.com/
To install KernelCare SimplePatch, run the following as root:
curl -s -L https://kernelcare.com/installer | bash 
 
or:
wget -qq -O - https://kernelcare.com/installer | bash
 
If you are using an IP-based license, nothing else is required to be done. If you are using a key-based license, run:
kcarectl --register <KEY>
 
Where KEY is the registration key code string provided when you sign up for purchase or trial of the product. If you are experiencing a Key limit reached error after the end of the trial period, you should first unregister the server by running:
kcarectl --unregister
@@ -59,7 +59,7 @@ kpatch-patch-url: https://bugs.centos.org/view.php?id=13499
 
Use mokutil as root to add this new MOK to the UEFI firmware.
mokutil --import /usr/libexec/kcare/kernelcare_pub.der 
 input password: 
 input password again:
-
It doesn't have a MOK password, and mokutil will ask you to create one. The password is temporary and will be used on the next boot.
  1. Reboot your machine to enter the MOK manager EFI utility.
  2. First, go down to 'Enroll Mok': 
  3. Then the firmware gives you the option of viewing the new MOK or continuing. Let's continue. 
  4. It then asks you to confirm the enrollment. 
  5. Then you will need to enter the password you used when running mokutil --import. 
  6. Finally, the firmware will ask you to reboot. 
  7. Verify the key has been loaded by finding it in the output of the following command:
mokutil --list-enrolled | egrep -i 'SHA1|Issuer'
+
It doesn't have a MOK password, and mokutil will ask you to create one. The password is temporary and will be used on the next boot.
  1. Reboot your machine to enter the MOK manager EFI utility.
  2. First, go down to 'Enroll Mok': 
  3. Then the firmware gives you the option of viewing the new MOK or continuing. Let's continue. 
  4. It then asks you to confirm the enrollment. 
  5. Then you will need to enter the password you used when running mokutil --import. 
  6. Finally, the firmware will ask you to reboot. 
  7. Verify the key has been loaded by finding it in the output of the following command:
mokutil --list-enrolled | egrep -i 'SHA1|Issuer'
 
In some cases the enrolled key will not be shown but could be verified by the following command:
dmesg | grep -i 'cloud linux' [   0.722149] EFI: Loaded cert 'Cloud Linux Software, Inc: Kernel Module Signing Key: 12ff0613c0f80cfba3b2f8eba71ebc27c5a76170' linked to '.system_keyring'
 
That's it. Now you should be able to apply patches as usual.
To get more information about signing kernel modules for secure boot, see.
 Live patching and FIPS compliance
The FIPS-140 certification of a Linux kernel validates that the cryptography contained within a Linux kernel complies with the US government FIPS-140 data protection standard. Meaning that algorithms like AES, the random generator and other cryptographic aspects of the kernel are implemented as the standard defines.
At the same time the certification is a lengthy process --a typical validation can take almost a year-- and for that reason only some of each vendor's kernels are validated. That is because vendors release new kernels with security and feature updates on a regular cadence some as often as weekly, irrespective of their FIPS validation status. This means users of FIPS validated kernels need to choose between: (a) strict compliance by staying on the same kernel without updating until the next validated kernel is available and (b) reducing their security risk by installing new kernels with security updates even if they are not validated. The same story applies to the vendor's live patching solutions.
With KernelCare SimplePatch it is possible to live patch FIPS-140 validated Linux kernels, for example at the Red Hat Enterprise Linux operating system. The live patches applied to these kernels, in this example, consist of the same RHEL kernel patches but are limited to the ones addressing security vulnerabilities. That way, a live patched kernel contains the same security fixes as a vendor update without any feature or bug-fix updates, e.g. updates that may change the cryptographic subsystem for performance or other non-security related reasons.
In this way, security-conscious users of FIPS-validated Linux kernels that today apply their vendor's security patches can rely on KernelCare SimplePatch live patching the same way they do with their vendor's security updates. Furthermore, KernelCare live patching applies the minimum possible updates to the validated kernel by explicitly excluding any non-security updates.
 Firewall and Proxy Settings
 Patching servers through firewall
As long as your servers have access to the Internet, even behind NAT - you will be able to use KernelCare SimplePatch patch server without any problems.
Generally, KernelCare SimplePatch requires connection to only two servers to work:
cln.cloudlinux.com patches.kernelcare.com 
 
An additional address is used for KernelCare SimplePatch agent installation/update:
repo.cloudlinux.com 
@@ -96,13 +96,13 @@ input password again:
 
You have to add an IP license for that server, and it is just the two letters IP, not your actual IP address.
By default the script will attempt 3 times to uninstall Ksplice, waiting 60 seconds in between. You can run it using nohup if you don't want to wait.
You can change that by editing the script and changing RETRY and SLEEP values.
The script will exit with exit code 0 and message Done on success. Otherwise, it will produce exit code -1
The complete log file can be found at /var/log/ksplice2kcare.log
 Canonical Livepatch
KernelCare Enterprise is not compatible with Canonical Livepatch and should not be used on the same system.
 Basic management
To disable automatic updates, edit the file /etc/sysconfig/kcare/kcare.conf
AUTO_UPDATE=False
 
To check the updated 'effective' version, run:
# kcarectl --uname
 
We provide a convenience script /usr/bin/kcare-uname that has same syntax as uname
To see applied patches, run:
# kcarectl --patch-info
-
 Command line tools
/usr/bin/kcarectl - Manage KernelCare Enterprise patches for your kernel.
/usr/bin/kcare-uname - Print certain system information.
 kcarectl
`,318),F=e("thead",null,[e("tr",null,[e("th"),e("th")])],-1),q=e("tr",null,[e("td",null,[e("code",null,"-i, --info")]),e("td",null,"Display information about patches installed by KernelCare Enterprise.")],-1),H=e("tr",null,[e("td",null,[e("code",null,"-u, --update")]),e("td",null,"Download latest patches, and apply them to current kernel.")],-1),z=e("td",null,[e("code",null,"--smart-update [since 1.6]")],-1),V=e("tr",null,[e("td",null,[e("code",null,"--unload")]),e("td",null,"Unload patches.")],-1),W=e("tr",null,[e("td",null,[e("code",null,"--auto-update")]),e("td",null,"Check if update is needed and update.")],-1),B=e("tr",null,[e("td",null,[e("code",null,"--patch-info")]),e("td",null,"Lists applied patches.")],-1),$=e("tr",null,[e("td",null,[e("code",null,"--status")]),e("td",null,[t("Return a status of an update. Refer to the exit code: "),e("code",null,"0"),t(" - host is updated to latest patch level, "),e("code",null,"1"),t(" - there are no applied patches, "),e("code",null,"2"),t(" - there are new not applied patches, "),e("code",null,"3"),t(" - kernel is unsupported")])],-1),G=e("tr",null,[e("td",null,[e("code",null,"--force [since 2.3]")]),e("td",null,"When used with update, forces applying the patch even if unable to freeze some threads.")],-1),Q=e("tr",null,[e("td",null,[e("code",null,"--uname")]),e("td",null,"Prints safe kernel version.")],-1),X=e("tr",null,[e("td",null,[e("code",null,"--license-info")]),e("td",null,"Output current license info.")],-1),j=e("tr",null,[e("td",null,[e("code",null,"--register KEY")]),e("td",null,"Register using KernelCare Enterprise Key.")],-1),Z=e("tr",null,[e("td",null,[e("code",null,"--register-autoretry [since 2.5]")]),e("td",null,"If registration fails retries registration indefinitely.")],-1),J=e("tr",null,[e("td",null,[e("code",null,"--unregister")]),e("td",null,"Unregister from KernelCare Enterprise for Key based servers.")],-1),ee=e("tr",null,[e("td",null,[e("code",null,"--userspace-update [PATCHES]")]),e("td",null,"Download latest patches and apply them to the corresponding userspace processes. Сan be set so that only certain types of patches are applied.")],-1),te=e("tr",null,[e("td",null,[e("code",null,"--test")]),e("td",null,"Try test builds instead of production builds (deprecated, use --prefix=test instead).")],-1),ae=e("tr",null,[e("td",null,[e("code",null,"--prefix")]),e("td",null,"Patch source prefix, used to test different builds, by downloading builds from a different location, based on prefix (v2.2+)")],-1),ie=e("tr",null,[e("td",null,[e("code",null,"--version")]),e("td",null,"Print KernelCare Enterprise version.")],-1),ne=e("tr",null,[e("td",null,[e("code",null,"--import-key PATH")]),e("td",null,"Import gpg key.")],-1),re=e("tr",null,[e("td",null,[e("code",null,"--set-monitoring-key")]),e("td",null,"Set monitoring key for IP based licenses. 16 to 32 characters, alphanumeric only [version 2.1+]")],-1),se=e("tr",null,[e("td",null,[e("code",null,"--freezer [since 2.3]")]),e("td",null,"none: don't freeze any threads; full: freeze all threads; smart: freezes only threads that need to be frozen for patching. If option is not selected, best freezer method is chosen automatically.")],-1),de=e("tr",null,[e("td",null,[e("code",null,"--check [since 2.4-1]")]),e("td",null,"Check if new patchset is available, without updating. Exit code 0 means there is a new kernel. 1 when there is no new kernel.")],-1),le=e("tr",null,[e("td",null,[e("code",null,"--doctor [since 2.6]")]),e("td",null,"Send a report to the TuxCare support staff for diagnostics.")],-1),oe=e("tr",null,[e("td",null,[e("code",null,"--set-patch-type extra")]),e("td",null,"To enable extra patches.")],-1),ce=e("tr",null,[e("td",null,[e("code",null,"--set-patch-type free")]),e("td",null,"To enable free patches.")],-1),ue=e("td",null,[e("code",null,"--set-sticky-patch SET_STICKY_PATCH")],-1),he=e("tr",null,[e("td",null,[e("code",null,"--tag COMMAND")]),e("td",null,[t("Adds an extra "),e("em",null,"Tag"),t(" field for a server. COMMAND is a user-defined parameter.")])],-1),pe=a(`
Note
Currently available userspace patch types are libs and qemu. To apply patches only for shared libraries, use --userspace-update libs
 kcare-uname
Print certain system information. Default is -s
-a, --allprint all information in the following order, except omit -p and -i if unknown
-s, --kernel-nameprint the kernel name
-n, --nodenameprint the network node hostname
-r, --kernel-releaseprint the kernel release
-v, --kernel-versionprint the kernel version
-m, --machineprint the machine hardware name
-p, --processorprint the processor type or unknown
-i, --hardware-platformprint the hardware platform or unknown
-o, --operating-systemprint the operating system
--helpdisplay this help and exit
--versionoutput version information and exit
 kernelcare doctor
This tool collects essential information about the KernelCare environment and sends it to the support team.
# kcarectl --doctor
+
 Command line tools
/usr/bin/kcarectl - Manage KernelCare Enterprise patches for your kernel.
/usr/bin/kcare-uname - Print certain system information.
 kcarectl
`,318),F=e("thead",null,[e("tr",null,[e("th"),e("th")])],-1),q=e("tr",null,[e("td",null,[e("code",null,"-i, --info")]),e("td",null,"Display information about patches installed by KernelCare Enterprise.")],-1),z=e("tr",null,[e("td",null,[e("code",null,"-u, --update")]),e("td",null,"Download latest patches, and apply them to current kernel.")],-1),V=e("td",null,[e("code",null,"--smart-update [since 1.6]")],-1),H=e("tr",null,[e("td",null,[e("code",null,"--unload")]),e("td",null,"Unload patches.")],-1),W=e("tr",null,[e("td",null,[e("code",null,"--auto-update")]),e("td",null,"Check if update is needed and update.")],-1),Q=e("tr",null,[e("td",null,[e("code",null,"--patch-info")]),e("td",null,"Lists applied patches.")],-1),G=e("tr",null,[e("td",null,[e("code",null,"--status")]),e("td",null,[t("Return a status of an update. Refer to the exit code: "),e("code",null,"0"),t(" - host is updated to latest patch level, "),e("code",null,"1"),t(" - there are no applied patches, "),e("code",null,"2"),t(" - there are new not applied patches, "),e("code",null,"3"),t(" - kernel is unsupported")])],-1),B=e("tr",null,[e("td",null,[e("code",null,"--force [since 2.3]")]),e("td",null,"When used with update, forces applying the patch even if unable to freeze some threads.")],-1),$=e("tr",null,[e("td",null,[e("code",null,"--uname")]),e("td",null,"Prints safe kernel version.")],-1),X=e("tr",null,[e("td",null,[e("code",null,"--license-info")]),e("td",null,"Output current license info.")],-1),j=e("tr",null,[e("td",null,[e("code",null,"--register KEY")]),e("td",null,"Register using KernelCare Enterprise Key.")],-1),Z=e("tr",null,[e("td",null,[e("code",null,"--register-autoretry [since 2.5]")]),e("td",null,"If registration fails retries registration indefinitely.")],-1),J=e("tr",null,[e("td",null,[e("code",null,"--unregister")]),e("td",null,"Unregister from KernelCare Enterprise for Key based servers.")],-1),ee=e("tr",null,[e("td",null,[e("code",null,"--userspace-update [PATCHES]")]),e("td",null,"Download latest patches and apply them to the corresponding userspace processes. Сan be set so that only certain types of patches are applied.")],-1),te=e("tr",null,[e("td",null,[e("code",null,"--test")]),e("td",null,"Try test builds instead of production builds (deprecated, use --prefix=test instead).")],-1),ae=e("tr",null,[e("td",null,[e("code",null,"--prefix")]),e("td",null,"Patch source prefix, used to test different builds, by downloading builds from a different location, based on prefix (v2.2+)")],-1),ie=e("tr",null,[e("td",null,[e("code",null,"--version")]),e("td",null,"Print KernelCare Enterprise version.")],-1),ne=e("tr",null,[e("td",null,[e("code",null,"--import-key PATH")]),e("td",null,"Import gpg key.")],-1),re=e("tr",null,[e("td",null,[e("code",null,"--set-monitoring-key")]),e("td",null,"Set monitoring key for IP based licenses. 16 to 32 characters, alphanumeric only [version 2.1+]")],-1),se=e("tr",null,[e("td",null,[e("code",null,"--freezer [since 2.3]")]),e("td",null,"none: don't freeze any threads; full: freeze all threads; smart: freezes only threads that need to be frozen for patching. If option is not selected, best freezer method is chosen automatically.")],-1),oe=e("tr",null,[e("td",null,[e("code",null,"--check [since 2.4-1]")]),e("td",null,"Check if new patchset is available, without updating. Exit code 0 means there is a new kernel. 1 when there is no new kernel.")],-1),le=e("tr",null,[e("td",null,[e("code",null,"--doctor [since 2.6]")]),e("td",null,"Send a report to the TuxCare support staff for diagnostics.")],-1),de=e("tr",null,[e("td",null,[e("code",null,"--set-patch-type extra")]),e("td",null,"To enable extra patches.")],-1),ce=e("tr",null,[e("td",null,[e("code",null,"--set-patch-type free")]),e("td",null,"To enable free patches.")],-1),ue=e("td",null,[e("code",null,"--set-sticky-patch SET_STICKY_PATCH")],-1),he=e("tr",null,[e("td",null,[e("code",null,"--tag COMMAND")]),e("td",null,[t("Adds an extra "),e("em",null,"Tag"),t(" field for a server. COMMAND is a user-defined parameter.")])],-1),pe=a(`
Note
Currently available userspace patch types are libs and qemu. To apply patches only for shared libraries, use --userspace-update libs
 kcare-uname
Print certain system information. Default is -s
-a, --allprint all information in the following order, except omit -p and -i if unknown
-s, --kernel-nameprint the kernel name
-n, --nodenameprint the network node hostname
-r, --kernel-releaseprint the kernel release
-v, --kernel-versionprint the kernel version
-m, --machineprint the machine hardware name
-p, --processorprint the processor type or unknown
-i, --hardware-platformprint the hardware platform or unknown
-o, --operating-systemprint the operating system
--helpdisplay this help and exit
--versionoutput version information and exit
 kernelcare doctor
This tool collects essential information about the KernelCare environment and sends it to the support team.
# kcarectl --doctor
 
 Generating report...
 Uploading...
 Key: FRWf74Zw11111111.83991334-1111-1111-1111-681ddd653e5f
 Please, provide above mentioned key to KernelCare Support Team
-
The command generates a report and prints out the ID which could be linked to a support ticket.
Note
If there was a connection problem during uploading the report, the report will be stored locally as /root/cl-report. This file should be sent to the support team manually.
 Config options
kcarectl behavior can be configured using /etc/sysconfig/kcare/kcare.conf
`,11),me=e("thead",null,[e("tr",null,[e("th"),e("th")])],-1),ve=e("tr",null,[e("td",null,[e("code",null,"AUTO_UPDATE=YES|NO")]),e("td",null,[e("code",null,"YES"),t(" - enable auto-update; "),e("code",null,"NO"),t(" - disable auto-update.")])],-1),ge=e("tr",null,[e("td",null,[e("code",null,"PATCH_METHOD=normal|nofreeze|smart")]),e("td",null,[e("code",null,"Normal"),t(" - (default) use freezer;"),e("br"),e("code",null,"Nofreeze"),t(" - don't use freezer to freeze processes;"),e("br"),t(),e("code",null,"Smart"),t(" - smart freezer freezes only threads that need to be frozen for patching [kernelcare 2.3+].")])],-1),be=e("tr",null,[e("td",null,[e("code",null,"PATCH_SERVER")]),e("td",null,"Server to use to download patches.")],-1),fe=e("tr",null,[e("td",null,[e("code",null,"REGISTRATION_URL")]),e("td",null,"Licensing server.")],-1),ye=e("tr",null,[e("td",null,[e("code",null,"PREFIX=prefix")]),e("td",null,"Patch source prefix, used to test different builds, by downloading builds from a different location, based on prefix [kernelcare 2.2+]")],-1),xe=e("tr",null,[e("td",null,[e("code",null,"UPDATE_POLICY=REMOTE|LOCAL|LOCAL_FIRST")]),e("td",null,[t("Depending on the policy, on server startup, use:"),e("br"),e("code",null,"REMOTE"),t(" - (default) patches from patch server."),e("br"),e("code",null,"LOCAL"),t(" - only locally cached patches, if none cached (caching is done automatically) - do nothing."),e("br"),e("code",null,"LOCAL_FIRST"),t(" - see if locally cached patches exist, and load them. If not, try getting them from remote server.")])],-1),ke=e("tr",null,[e("td",null,[e("code",null,"IGNORE_UNKNOWN_KERNEL=True|False")]),e("td",null,"Don't provide notification if unknown kernel on auto-update. [kernelcare 2.5+]")],-1),we=e("tr",null,[e("td",null,[e("code",null,"LOAD_KCARE_SYSCTL")]),e("td",null,[t("Controls if "),e("code",null,"/etc/sysconfig/kcare/sysctl.conf"),t(" will be loaded on patchset load. True by default. [kernelcare 2.7+]")])],-1),Ce=e("tr",null,[e("td",null,[e("code",null,"STICKY_PATCH=KEY")]),e("td",null,[t("Retrieve sticky patch from "),e("code",null,"KEY"),t(" (see CLN, Key Edit); not supported for IP based servers or ePortal.")])],-1),_e=e("td",null,[e("code",null,"STICKY_PATCH=DDMMYY")],-1),Te=e("tr",null,[e("td",null,[e("code",null,"[AUTO_]UPDATE_DELAY=h|d")]),e("td",null,[t("Use patchsets not newer than specified time. For example "),e("code",null,"24h"),t(" or "),e("code",null,"2d"),t(". "),e("code",null,"AUTO_UPDATE_DELAY"),t(" works for "),e("code",null,"auto"),t(" and "),e("code",null,"smart"),t(" modes. "),e("code",null,"UPDATE_DELAY"),t(" works for all modes. [kernelcare 2.82+]")])],-1),Se=e("tr",null,[e("td",null,[e("code",null,"[AUTO_]STICKY_PATCHSET=")]),e("td",null,[t("Use patchsets not newer than specified value. For example "),e("code",null,"K20230908_02"),t(". "),e("code",null,"AUTO_STICKY_PATCHSET"),t(" works for "),e("code",null,"auto"),t(" and "),e("code",null,"smart"),t(" modes. "),e("code",null,"STICKY_PATCHSET"),t(" works for all modes. [kernelcare 2.82+]")])],-1),Pe=e("tr",null,[e("td",null,[e("code",null,"REPORT_FQDN=True|False")]),e("td",null,"Force using Fully Qualified Domain as a hostname. False by default.")],-1),Ke=e("tr",null,[e("td",null,[e("code",null,"FORCE_GID=N")]),e("td",null,[t("Use this group ID for symlink protection patch. By default, it's 48 (default Apache user GID) or 99 ("),e("code",null,"nobody"),t(" user)")])],-1),Ee=e("tr",null,[e("td",null,[e("code",null,"USERSPACE_PATCHES=libs,qemu")]),e("td",null,"Define which userspace patches will be applyed by default")],-1),Ie=a(`
 Disabling some patches
Some patches might affect the functioning of the system, and we created a way to disable them.
This is done via the sysctl command.
When new patchsets load, KernelCare Enterprise sysctl options get reset. To prevent that we added a file:
/etc/sysconfig/kcare/sysctl.conf
Options in this file will be loaded automatically on new patchset load.
To disable loading these options, specify LOAD_KCARE_SYSCTL=0 in /etc/sysconfig/kcare/kcare.conf
To disable the patch, set the corresponding kcare option to 1
Patches that can be disabled:
Patchsysctl option
CVE-2015-5157kcare_modify_ldt
 Extra patchset
Note
KernelCare Enterprise 2.12-5 or higher
KernelCare Enterprise Extra patchset includes all the security fixes from KernelCare Enterprise for AlmaLinux, CentOS 6, CentOS 7, and CentOS 8 as well as symlink protection and the IPSet bugfix for CentOS 6.
To enable extra patches and apply updates, run:
# kcarectl --set-patch-type extra --update
+
The command generates a report and prints out the ID which could be linked to a support ticket.
Note
If there was a connection problem during uploading the report, the report will be stored locally as /root/cl-report. This file should be sent to the support team manually.
 Config options
kcarectl behavior can be configured using /etc/sysconfig/kcare/kcare.conf
`,11),me=e("thead",null,[e("tr",null,[e("th"),e("th")])],-1),ve=e("tr",null,[e("td",null,[e("code",null,"AUTO_UPDATE=YES|NO")]),e("td",null,[e("code",null,"YES"),t(" - enable auto-update; "),e("code",null,"NO"),t(" - disable auto-update.")])],-1),ge=e("tr",null,[e("td",null,[e("code",null,"PATCH_METHOD=normal|nofreeze|smart")]),e("td",null,[e("code",null,"Normal"),t(" - (default) use freezer;"),e("br"),e("code",null,"Nofreeze"),t(" - don't use freezer to freeze processes;"),e("br"),t(),e("code",null,"Smart"),t(" - smart freezer freezes only threads that need to be frozen for patching [kernelcare 2.3+].")])],-1),be=e("tr",null,[e("td",null,[e("code",null,"PATCH_SERVER")]),e("td",null,"Server to use to download patches.")],-1),fe=e("tr",null,[e("td",null,[e("code",null,"REGISTRATION_URL")]),e("td",null,"Licensing server.")],-1),ye=e("tr",null,[e("td",null,[e("code",null,"PREFIX=prefix")]),e("td",null,"Patch source prefix, used to test different builds, by downloading builds from a different location, based on prefix [kernelcare 2.2+]")],-1),xe=e("tr",null,[e("td",null,[e("code",null,"UPDATE_POLICY=REMOTE|LOCAL|LOCAL_FIRST")]),e("td",null,[t("Depending on the policy, on server startup, use:"),e("br"),e("code",null,"REMOTE"),t(" - (default) patches from patch server."),e("br"),e("code",null,"LOCAL"),t(" - only locally cached patches, if none cached (caching is done automatically) - do nothing."),e("br"),e("code",null,"LOCAL_FIRST"),t(" - see if locally cached patches exist, and load them. If not, try getting them from remote server.")])],-1),ke=e("tr",null,[e("td",null,[e("code",null,"IGNORE_UNKNOWN_KERNEL=True|False")]),e("td",null,"Don't provide notification if unknown kernel on auto-update. [kernelcare 2.5+]")],-1),we=e("tr",null,[e("td",null,[e("code",null,"LOAD_KCARE_SYSCTL")]),e("td",null,[t("Controls if "),e("code",null,"/etc/sysconfig/kcare/sysctl.conf"),t(" will be loaded on patchset load. True by default. [kernelcare 2.7+]")])],-1),Ce=e("tr",null,[e("td",null,[e("code",null,"STICKY_PATCH=KEY")]),e("td",null,[t("Retrieve sticky patch from "),e("code",null,"KEY"),t(" (see CLN, Key Edit); not supported for IP based servers or ePortal.")])],-1),Te=e("td",null,[e("code",null,"STICKY_PATCH=DDMMYY")],-1),_e=e("tr",null,[e("td",null,[e("code",null,"[AUTO_]UPDATE_DELAY=h|d")]),e("td",null,[t("Use patchsets not newer than specified time. For example "),e("code",null,"24h"),t(" or "),e("code",null,"2d"),t(". "),e("code",null,"AUTO_UPDATE_DELAY"),t(" works for "),e("code",null,"auto"),t(" and "),e("code",null,"smart"),t(" modes. "),e("code",null,"UPDATE_DELAY"),t(" works for all modes. [kernelcare 2.82+]")])],-1),Se=e("tr",null,[e("td",null,[e("code",null,"[AUTO_]STICKY_PATCHSET=")]),e("td",null,[t("Use patchsets not newer than specified value. For example "),e("code",null,"K20230908_02"),t(". "),e("code",null,"AUTO_STICKY_PATCHSET"),t(" works for "),e("code",null,"auto"),t(" and "),e("code",null,"smart"),t(" modes. "),e("code",null,"STICKY_PATCHSET"),t(" works for all modes. [kernelcare 2.82+]")])],-1),Pe=e("tr",null,[e("td",null,[e("code",null,"REPORT_FQDN=True|False")]),e("td",null,"Force using Fully Qualified Domain as a hostname. False by default.")],-1),Ee=e("tr",null,[e("td",null,[e("code",null,"FORCE_GID=N")]),e("td",null,[t("Use this group ID for symlink protection patch. By default, it's 48 (default Apache user GID) or 99 ("),e("code",null,"nobody"),t(" user)")])],-1),Ke=e("tr",null,[e("td",null,[e("code",null,"USERSPACE_PATCHES=libs,qemu")]),e("td",null,"Define which userspace patches will be applyed by default")],-1),Ie=a(`
 Disabling some patches
Some patches might affect the functioning of the system, and we created a way to disable them.
This is done via the sysctl command.
When new patchsets load, KernelCare Enterprise sysctl options get reset. To prevent that we added a file:
/etc/sysconfig/kcare/sysctl.conf
Options in this file will be loaded automatically on new patchset load.
To disable loading these options, specify LOAD_KCARE_SYSCTL=0 in /etc/sysconfig/kcare/kcare.conf
To disable the patch, set the corresponding kcare option to 1
Patches that can be disabled:
Patchsysctl option
CVE-2015-5157kcare_modify_ldt
 Extra patchset
Note
KernelCare Enterprise 2.12-5 or higher
KernelCare Enterprise Extra patchset includes all the security fixes from KernelCare Enterprise for AlmaLinux, CentOS 6, CentOS 7, and CentOS 8 as well as symlink protection and the IPSet bugfix for CentOS 6.
To enable extra patches and apply updates, run:
# kcarectl --set-patch-type extra --update
 
To enable extra patches without an update, run:
# kcarectl --set-patch-type extra
 
The 'extra' patch will be applied on the next automatic update.
To see details, run:
# kcarectl --patch-info
 
You should see something similar to:
OS: centos6
@@ -155,7 +155,7 @@ $ oscap oval eval --report report.htm com.kernelcare.\${ID}.\${VERSION_ID}.xml
 
 input password:
 input password again:
-
It doesn't have a MOK password, and mokutil will ask you to create one. The password is temporary and will be used on the next boot.
  1. Reboot your machine to enter the MOK manager EFI utility.
First, go down to 'Enroll Mok':
enroll mok
Then the firmware gives you the option of viewing the new MOK or continuing. Let's continue.
select continue
It then asks you to confirm the enrollment.
yes
Then you will need to enter the password you used when running mokutil --import.
enter password
Finally, the firmware will ask you to reboot.
select ok
  1. Verify the key has been loaded by finding it in the output of the following command:
# mokutil --list-enrolled | egrep -i 'SHA1|Issuer'
+
It doesn't have a MOK password, and mokutil will ask you to create one. The password is temporary and will be used on the next boot.
  1. Reboot your machine to enter the MOK manager EFI utility.
First, go down to 'Enroll Mok':
enroll mok
Then the firmware gives you the option of viewing the new MOK or continuing. Let's continue.
select continue
It then asks you to confirm the enrollment.
yes
Then you will need to enter the password you used when running mokutil --import.
enter password
Finally, the firmware will ask you to reboot.
select ok
  1. Verify the key has been loaded by finding it in the output of the following command:
# mokutil --list-enrolled | egrep -i 'SHA1|Issuer'
 
In some cases the enrolled key will not be shown but could be verified by the following command:
# dmesg | grep -i 'cloud linux'
 
 [   0.722149] EFI: Loaded cert 'Cloud Linux Software, Inc: Kernel Module Signing Key: 12ff0613c0f80cfba3b2f8eba71ebc27c5a76170' linked to '.system_keyring'
@@ -183,14 +183,14 @@ patches.kernelcare.com
 
  • or on DEB-based systems:
# apt-get remove kernelcare
 
 Patch Feed Advanced Options
 Test and Delayed Feeds
The KernelCare Patch Server has several patch feeds available in addition to the standard (production) feed:
  • Test feed - the newest patches (test builds) that have not undergone the complete testing process. Test feed makes it possible to start testing new patches earlier.
  • Delayed feeds - instructs KernelCare to skip loading patches that were released within the last 12/24/48 hours.
The alternate feed option is enabled by setting PREFIX variable in /etc/sysconfig/kcare/kcare.conf to one of test/12h/24h/48h.
 Feed Management With Sticky Patch Feature
The best way to handle QA and Production environments is to use Sticky tag feature of KernelCare license keys issued from CloudLinux Network (CLN) portal. To use this tag, go to CLN portal -> KernelCare tab -> click on the target key -> Edit Key Info window.
activation keys
key details
You should provide a separate key for each environment and set them to a particular sticky tag which is actually the date to which all the servers in an environment have to be patched.
edit key
The date in the Sticky tag field can be any date from May 28, 2018 up to one day before today. To use the Sticky tag feature on the servers to be patched, run:
$ kcarectl --set-sticky-patch=KEY
 
Alternatively, you can do the same by adding STICKY_PATCH=KEY to the /etc/sysconfig/kcare/kcare.conf file.
Warning
Do Not replace the KEY word with the actual KernelCare license key used to register the server, you should just use the word KEY
When the Sticky tag feature is enabled for particular servers, all such servers will get patches only released before the date specified in the Sticky tag field. This way, you can add new patches to all the servers in an environment (i.e. registered with the same KernelCare license key) by updating only a single field in the CLN portal.
 Support
We offer unlimited, 24x7x365 support. Submit a request or email us at support@cloudlinux.com
  • We answer all support questions within one business day and most within a couple of hours. To expedite the support, run the following command on your server (as root):
# kcarectl --doctor
-
Then paste the generated key into the support request.
 Support Costs
Your KernelCare subscription includes free 24/7 support.
 Reference Materials
 Localization
KernelCare is available in the English language only.
 Reseller Partner UI
Once you have got the reseller partner access, in the IP Reseller Partner UI you can view and manage IP licenses, billing options and profile details. Here you can track your balance, license count and license prices as well as using an IP address search to find customers. You can find more information about KernelCare licensing here.
 Server Section
As soon as you have added funds (See Billing Info/Add Funds below) to your account you can immediately add new licenses for clients. To add an IP KernelCare license:
  1. Enter IP address in the Add IP License field, choose a license type in the pull-down menu (KernelCare) and click Add license.
reseller ui
  1. To delete a license click Delete in front of the needed IP address.
  2. To add a KernelCare Key license go to the KernelCare Keys tab, enter the number of servers allowed for the license in Max Servers, add a description if needed and click Add. The key will be generated and appear in the list below.
In the Operations List you are able to edit or delete the key.
reseller ops
 Billing Info/Add Funds
To add funds:
  1. Click Add Funds near your balance or go to Billing Info/Add Funds on the top of the starting page of your account.
  2. Click Add to add credit card details, then enter funds amount and click TopUp or Process to Checkout to pay via PayPal.
reseller billing
While adding credit card details, you can also choose the Auto add funds option - the funds amount you choose in the pull down menu will be automatically added when your balance is below $100.
If you choose Auto repay, your card will be automatically charged when your balance becomes negative. The minimum charge is $20 (e.g. for a balance of -$15 you will be charged at $20, for a balance of -$134.2 you will be charged at $134.2).
add funds
Note
If your balance is shown as negative, it means that you have to deposit more funds.
 API Section
CloudLinux and KernelCare IP license adding and removing is compatible with different hosting and domain management and billing systems and platforms. You can find comprehensive information on all possible CloudLinux modules and plug-ins APIs in API Section.
reseller api
 Profile
You can edit your profile information by clicking on Profile section. Edit the necessary info and click Update Account.
profilecontacts
 How To
 How to disable HyperThreading (SMT) without reboot: KernelCare case
This article explains how to disable or enable SMT (Simultaneous multithreading) without rebooting using KernelCare, to help mitigate the recent MDS/Zombieload vulnerability.
Disabling CPU simultaneous multithreading (SMT) is one of the mitigations needed to counter the recent MDS vulnerability (also known as ‘Zombieload'). There is a performance impact that depends on the configuration of the hosting platform and its workload patterns. You should also consider the impact of other mitigation strategies, such as assigning dedicated cores to guests (e.g. VMs).
You can control and get the status of SMT with the kernel's sysfs interface. There are two files, both in the /sys/devices/system/cpu/smt directory:
  • control
  • active
If you cannot find the /sys/devices/system/cpu/smt directory, this means your running kernel does not support SMT. In this case, you need to apply KernelCare patches so the SMT controls become available to your system. Use the kcarectrl command:
# kcarectl --update
+
Then paste the generated key into the support request.
 Support Costs
Your KernelCare subscription includes free 24/7 support.
 Reference Materials
 Localization
KernelCare is available in the English language only.
 Reseller Partner UI
Once you have got the reseller partner access, in the IP Reseller Partner UI you can view and manage IP licenses, billing options and profile details. Here you can track your balance, license count and license prices as well as using an IP address search to find customers. You can find more information about KernelCare licensing here.
 Server Section
As soon as you have added funds (See Billing Info/Add Funds below) to your account you can immediately add new licenses for clients. To add an IP KernelCare license:
  1. Enter IP address in the Add IP License field, choose a license type in the pull-down menu (KernelCare) and click Add license.
reseller ui
  1. To delete a license click Delete in front of the needed IP address.
  2. To add a KernelCare Key license go to the KernelCare Keys tab, enter the number of servers allowed for the license in Max Servers, add a description if needed and click Add. The key will be generated and appear in the list below.
In the Operations List you are able to edit or delete the key.
reseller ops
 Billing Info/Add Funds
To add funds:
  1. Click Add Funds near your balance or go to Billing Info/Add Funds on the top of the starting page of your account.
  2. Click Add to add credit card details, then enter funds amount and click TopUp or Process to Checkout to pay via PayPal.
reseller billing
While adding credit card details, you can also choose the Auto add funds option - the funds amount you choose in the pull down menu will be automatically added when your balance is below $100.
If you choose Auto repay, your card will be automatically charged when your balance becomes negative. The minimum charge is $20 (e.g. for a balance of -$15 you will be charged at $20, for a balance of -$134.2 you will be charged at $134.2).
add funds
Note
If your balance is shown as negative, it means that you have to deposit more funds.
 API Section
CloudLinux and KernelCare IP license adding and removing is compatible with different hosting and domain management and billing systems and platforms. You can find comprehensive information on all possible CloudLinux modules and plug-ins APIs in API Section.
reseller api
 Profile
You can edit your profile information by clicking on Profile section. Edit the necessary info and click Update Account.
profilecontacts
 How To
 How to disable HyperThreading (SMT) without reboot: KernelCare case
This article explains how to disable or enable SMT (Simultaneous multithreading) without rebooting using KernelCare, to help mitigate the recent MDS/Zombieload vulnerability.
Disabling CPU simultaneous multithreading (SMT) is one of the mitigations needed to counter the recent MDS vulnerability (also known as ‘Zombieload'). There is a performance impact that depends on the configuration of the hosting platform and its workload patterns. You should also consider the impact of other mitigation strategies, such as assigning dedicated cores to guests (e.g. VMs).
You can control and get the status of SMT with the kernel's sysfs interface. There are two files, both in the /sys/devices/system/cpu/smt directory:
  • control
  • active
If you cannot find the /sys/devices/system/cpu/smt directory, this means your running kernel does not support SMT. In this case, you need to apply KernelCare patches so the SMT controls become available to your system. Use the kcarectrl command:
# kcarectl --update
 
 Kernel is safe
 
# ls -l /sys/devices/system/cpu/smt
 
 -r--r--r-- 1 root root 4096 May 17 13:06 active
 -rw-r--r-- 1 root root 4096 May 17 13:06 control
-
As soon as you have these files in place, it is possible to proceed with disabling SMT.
`,195),De=e("iframe",{width:"560",height:"315",src:"https://www.youtube.com/embed/RUGCvEO1hAE",frameborder:"0",allow:"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture",allowfullscreen:""},null,-1),Me=a(`
 SMT Control
/sys/devices/system/cpu/smt/control
This file lets you enable or disable SMT, and shows its state. There are three values:
  1. on: The CPU supports SMT and it is enabled. All logical CPUs can be taken offline or online without restriction.
  2. off: The CPU supports SMT but it is disabled. Only so-called primary SMT threads can be taken offline/online without restriction. Attempts to put a non-primary sibling thread online will be rejected.
  3. notsupported: The CPU does not support SMT. You will not be able to write to the control file.
 SMT Status
/sys/devices/system/cpu/smt/active
The contents of this file show the status of SMT (e.g. if two or more sibling threads are active on the same physical core the contents of this file is 1, if not: 0).
Here are some commands to control SMT support (root permissions are required):
 Check the SMT state
$ cat /sys/devices/system/cpu/smt/active
+
As soon as you have these files in place, it is possible to proceed with disabling SMT.
`,195),Me=e("iframe",{width:"560",height:"315",src:"https://www.youtube.com/embed/RUGCvEO1hAE",frameborder:"0",allow:"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture",allowfullscreen:""},null,-1),De=a(`
 SMT Control
/sys/devices/system/cpu/smt/control
This file lets you enable or disable SMT, and shows its state. There are three values:
  1. on: The CPU supports SMT and it is enabled. All logical CPUs can be taken offline or online without restriction.
  2. off: The CPU supports SMT but it is disabled. Only so-called primary SMT threads can be taken offline/online without restriction. Attempts to put a non-primary sibling thread online will be rejected.
  3. notsupported: The CPU does not support SMT. You will not be able to write to the control file.
 SMT Status
/sys/devices/system/cpu/smt/active
The contents of this file show the status of SMT (e.g. if two or more sibling threads are active on the same physical core the contents of this file is 1, if not: 0).
Here are some commands to control SMT support (root permissions are required):
 Check the SMT state
$ cat /sys/devices/system/cpu/smt/active
 
 Enable SMT
# echo on > /sys/devices/system/cpu/smt/control
 
 Disable SMT
# echo off > /sys/devices/system/cpu/smt/control
 
`,14),Ue=a(`
 How to update Microcode without reboot with vendor-provided package
This article shows how to update the microcode of Intel CPUs running Linux.
Warning
To avoid possible issues with Microcode updating, enable SMT before the update.
Note
This article is subject to change and will be updated with instructions for other distributions.
Notes
  • These steps must be done as root.
  • The examples shown are for Debian.
  • If you have doubts your systems are fully protected against CPU- and kernel-related vulnerabilities, please get in touch with us.
 Updating microcode on Ubuntu and Debian
  1. Find the microcode package download link for your platform
  2. Download the package
Note
Example shown for Debian 9
$ cd <a temporary directory, e.g. /tmp>
@@ -289,7 +289,7 @@ microcode       : 17
 microcode       : 17
 microcode       : 17
 microcode       : 17
-
`,73),Re=e("iframe",{width:"560",height:"315",src:"https://www.youtube.com/embed/EydWy-b9uns",frameborder:"0",allow:"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture",allowfullscreen:""},null,-1),Ne=a('
 How to get a KernelCare activation key from the extended Plesk license
Often our clients purchase KernelCare licenses through Plesk/Odin and in such cases, they get a universal key which includes the KernelCare license and other additional keys for Plesk plugins. Such a key has the following syntax - A00B00-0CDE00-F0G000-HIGK00-LM0N00, and initially, it is installed through Plesk automatically and the license gets activated successfully.
However, if it is required to re-register the agent for some reason or simply get the KernelCare activation key separately, it would be impossible to apply the above-mentioned one - we would need to deal with the KernelCare service separately.
To get the KernelCare activation key from the extended Plesk license key, you will need to proceed with the following.
  1. Navigate to Tools & Settings -> Plesk -> License Management -> Additional License Keys
plesk keys
more keys
  1. Click Download key next to the KernelCare license listed on the page and open the file downloaded in some text editor
  2. Find the following abstract:
<!--Key body-->
+
`,73),Re=e("iframe",{width:"560",height:"315",src:"https://www.youtube.com/embed/EydWy-b9uns",frameborder:"0",allow:"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture",allowfullscreen:""},null,-1),Ne=a('
 How to get a KernelCare activation key from the extended Plesk license
Often our clients purchase KernelCare licenses through Plesk/Odin and in such cases, they get a universal key which includes the KernelCare license and other additional keys for Plesk plugins. Such a key has the following syntax - A00B00-0CDE00-F0G000-HIGK00-LM0N00, and initially, it is installed through Plesk automatically and the license gets activated successfully.
However, if it is required to re-register the agent for some reason or simply get the KernelCare activation key separately, it would be impossible to apply the above-mentioned one - we would need to deal with the KernelCare service separately.
To get the KernelCare activation key from the extended Plesk license key, you will need to proceed with the following.
  1. Navigate to Tools & Settings -> Plesk -> License Management -> Additional License Keys
plesk keys
more keys
  1. Click Download key next to the KernelCare license listed on the page and open the file downloaded in some text editor
  2. Find the following abstract:
<!--Key body-->
 <aps-3:key-body core:encoding="base64" core:type="binary">YOUR_BASE64_ENCODED_LICENSE_KEY==</aps-3:key-body>
 <!--Information about additional key-->
 
  1. This is your base64-encoded key, and it should be decoded using a CLI utility or an online base64 decoder into UTF-8, e.g. https://www.base64decode.org. The new license key should have the following format: xxxxxxxxxxxxxxxx. It will contain lower and upper case letters and numbers.
  2. Use the new key decoded to activate the service:
# kcarectl --register DECODED_KEY_HERE
@@ -334,4 +334,4 @@ optional arguments:
 
This command will deploy and enable the U20210818_01-qemu patchset in to the test feed.
 Vulnerability Scanner Integration with KernelCare
This document is made for developers of vulnerability scanners to correctly report live patched vulnerabilities as delivered by KernelCare. There are several approaches that vendors might take to identify vulnerabilities patched by KernelCare correctly.
 Easiest: Identifying correctly the effective kernel
KernelCare provides "effective kernel" information in
/proc/kcare/effective_version
 
Security scanners can check if the file is present, and if it is, use it instead of /proc/version to identify the kernel. This will provide an effective kernel version from a security standpoint.
Alternatively, the command /usr/bin/kcarectl --uname can be run instead of the uname command to detect effective kernel version
 Comprehensive: Using OVAL data
KernelCare comes with OVAL data that provides instructions to the scanner to identify the vulnerabilities addressed by the installed live patches. OVAL data are available for the operating systems supported by KernelCare Enterprise, including AlmaLinux, Red Hat Enterprise Linux, Oracle Linux, CentOS, Debian, and Ubuntu.
The OVAL data cover all KernelCare enterprise products and add-ons, including LibCare and QEMUCare.
The OVAL data for KernelCare live patching are available at patches.kernelcare.com/oval.
 Comprehensive & local: Using the local CVELIST file on each scanned node
KernelCare provides two files listing the vulnerabilities the currently installed live patches address. These files contain a list of CVEs separated by a new line.
The list of vulnerabilities addressed by Kernel live patches is available at:
/proc/kcare/cvelist
 
The list of vulnerabilities addressed by system live patching (LibCare, QEMUCare, etc.) is available at:
/var/cache/kcare/libcare_cvelist
-
`,110);function Ye(Fe,qe){const i=D("RouterLink");return M(),U("div",null,[R(" markdownlint-disable MD014 MD033 MD029 MD049 "),Y,e("table",null,[F,e("tbody",null,[q,H,e("tr",null,[z,e("td",null,[t("The same as --update, but uses "),n(i,{to:"/live-patching-services/#config-options"},{default:r(()=>[t("UPDATE_POLICY")]),_:1}),t(" to decide where to get patches.")])]),V,W,B,$,G,Q,X,j,Z,J,ee,te,ae,ie,ne,re,se,de,le,oe,ce,e("tr",null,[ue,e("td",null,[t("Set patch to stick to date in format DDMMYY or retrieve it from KEY if set to KEY (no support for ePortal). Empty to unstick. More info at "),n(i,{to:"/live-patching-services/#sticky-patches"},{default:r(()=>[t("Sticky Patches")]),_:1}),t(".")])]),he])]),pe,e("table",null,[me,e("tbody",null,[ve,ge,be,fe,ye,xe,ke,we,Ce,e("tr",null,[_e,e("td",null,[t("Stick patch to a particular date. More info at "),n(i,{to:"/live-patching-services/#sticky-patches"},{default:r(()=>[t("Sticky Patches")]),_:1}),t(".")])]),Te,Se,Pe,Ke,Ee])]),Ie,e("div",Le,[Ae,e("p",null,[t("This functionality is not available for ePortal customers. If you are using ePortal, please use "),n(i,{to:"/eportal/#feed-management"},{default:r(()=>[t("Feeds")]),_:1}),t(" instead.")])]),Oe,De,Me,e("p",null,[t("Disabling SMT, "),n(i,{to:"/how-to/#how-to-update-microcode-without-reboot-with-vendor-provided-package"},{default:r(()=>[t("updating microcode")]),_:1}),t(", and applying KernelCare patches will protect your systems against the ZombieLoad vulnerability. Note, only the latter action is applicable to virtual systems (e.g. VMs, VPS and other cloud instance types).")]),Ue,Re,Ne])}const We=O(N,[["render",Ye],["__file","index.html.vue"]]);export{We as default};
+

Live Patching for Proxmox VE 8

Overview of Proxmox VE 8

Proxmox Virtual Environment (VE) 8 is a powerful, open-source platform for enterprise virtualization. It integrates KVM hypervisor and LXC containers, software-defined storage, and networking functionality on a single platform. Proxmox VE 8 offers a robust and scalable solution for managing virtual machines (VMs) and containers, making it ideal for data centers and enterprise environments.

The Need for Live Patching

In the modern digital landscape, minimizing downtime is crucial. Applying security patches and updates often requires system reboots, leading to service interruptions. Live patching addresses this challenge by allowing you to apply critical updates to the kernel and key libraries without rebooting your servers. This ensures continuous security compliance and system availability.

Advantages of Live Patching:

  • Zero Downtime Maintenance: Apply critical updates without interrupting services or affecting end-users.
  • Enhanced Security Posture: Rapid deployment of patches reduces the window of vulnerability.
  • Operational Efficiency: Eliminates the need for scheduling maintenance windows and reduces the administrative burden.
  • Regulatory Compliance: Meets compliance requirements that mandate timely application of security patches.
  • Cost Savings: Minimizes potential revenue loss due to downtime and reduces operational overhead.

Implementing live patching solutions is essential for organizations that prioritize both security and availability in their IT operations.

Introduction to TuxCare's Live Patching Services

TuxCare offers a comprehensive suite of live patching services designed to keep Linux-based systems secure and up-to-date without the need for reboots or service restarts. These services seamlessly integrate with Proxmox VE 8, enhancing its capabilities and ensuring uninterrupted operations.

TuxCare's Live Patching Solutions:

  • KernelCare: Provides automated, rebootless kernel updates, ensuring the Linux kernel is always secure against the latest vulnerabilities.
  • LibCare: Delivers live patching for critical shared libraries like OpenSSL and glibc, protecting user-space applications without requiring restarts.
  • QEMUCare: Offers live patching for the QEMU emulator, allowing security fixes to be applied without stopping or migrating virtual machines.

By integrating TuxCare's services into your Proxmox VE 8 environment, you can achieve a higher level of security and compliance while maintaining the performance and availability of your virtual infrastructure.

KernelCare for Proxmox VE 8

KernelCare is a live patching solution that automatically applies security patches to the Linux kernel without requiring a reboot. This service ensures that your Proxmox VE 8 servers remain secure against known vulnerabilities while maintaining high availability.

Integration with Proxmox VE 8

In a Proxmox VE 8 environment, KernelCare ensures that the underlying Linux kernel is always protected without affecting the operation of VMs and containers. This integration offers:

  • Cluster-Wide Protection: Apply kernel patches across all nodes in a Proxmox cluster without rebooting any servers.
  • Simplified Management: Centralized control and monitoring of kernel patch status across multiple nodes.
  • Reduced Risk: Mitigates the risk of security breaches that could compromise the entire virtualized infrastructure.

Getting Started with KernelCare

For detailed installation instructions, please refer to the KernelCare Installation Guide .

LibCare for Proxmox VE 8

Shared libraries like OpenSSL and glibc are fundamental to the operation of many applications and services. Vulnerabilities in these libraries can lead to serious security breaches, such as unauthorized data access or remote code execution. Traditionally, updating these libraries requires restarting the services or applications that use them, which can cause downtime.

LibCare provides a solution by enabling live patching of these critical shared libraries without the need to restart dependent services or reboot the servers. This ensures that security updates are applied promptly, keeping your system secure while maintaining service availability.

Importance in Proxmox VE 8

In the context of Proxmox VE 8, LibCare plays a critical role in maintaining the security of both the host environment and the guest virtual machines:

  • Secure Management Interfaces: Protects the Proxmox web interface and API from vulnerabilities in libraries like OpenSSL.
  • Guest Isolation: Ensures that vulnerabilities in shared libraries do not compromise the isolation between VMs or containers.
  • Service Reliability: Maintains the stability of critical services by avoiding restarts.

Getting Started with LibCare

For detailed installation instructions, please refer to the LibCare Installation Guide .

QEMUCare for Proxmox VE 8

Overview

QEMU is the emulator and virtualizer used by Proxmox VE to run virtual machines. Vulnerabilities in QEMU can pose significant risks, potentially allowing attackers to escape from guest environments or cause denial-of-service conditions. Traditionally, patching QEMU requires stopping or migrating virtual machines, which can be disruptive.

QEMUCare provides live patching for QEMU, enabling security updates to be applied without interrupting running virtual machines. This ensures that your virtual infrastructure remains secure while maintaining continuous operation.

Benefits

  • Uninterrupted VM Operation: Apply security patches without stopping or migrating VMs.
  • Immediate Vulnerability Mitigation: Quickly address security flaws as patches become available.
  • Operational Continuity: Avoids the complexity and risk associated with migrating VMs for maintenance.
  • Simplified Management: Reduces the administrative burden of coordinating VM downtime.
  • Compliance Assurance: Helps meet security compliance requirements by ensuring the virtualization layer is up-to-date.

Integration with Proxmox VE 8

In Proxmox VE 8 environments, QEMUCare enhances the security of the virtualization stack:

  • Secure Virtualization Layer: Protects against exploits targeting QEMU vulnerabilities.
  • Cluster-Wide Deployment: Apply patches across all nodes without affecting cluster operations.
  • Reduced Risk: Minimizes the attack surface by keeping the hypervisor components up-to-date.

Getting Started with QEMUCare

For detailed installation instructions, please refer to the QEMUCare Installation Guide .

Conclusion

Integrating TuxCare’s live patching services—KernelCare, LibCare, and QEMUCare—into your Proxmox VE 8 environment provides a robust solution for maintaining system security and uptime. By following the installation and configuration steps outlined in this guide, you can ensure that your virtualization infrastructure remains secure and operational without the need for disruptive reboots or service restarts.

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with QEMUCare","slug":"getting-started-with-qemucare","link":"#getting-started-with-qemucare","children":[]}]}]},{"level":2,"title":"Conclusion","slug":"conclusion","link":"#conclusion","children":[]}]}`);export{e as data}; diff --git a/enterprise-support-for-almalinux/fips/index.html b/enterprise-support-for-almalinux/fips/index.html index 1da107fa..61b0cbc4 100644 --- a/enterprise-support-for-almalinux/fips/index.html +++ b/enterprise-support-for-almalinux/fips/index.html @@ -39,7 +39,7 @@ })(); FIPS packages for AlmaLinux Community - +
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FIPS packages for AlmaLinux Community

Below are the instructions for installing the TuxCare FIPS 140-3 validated modules for AlmaLinux 9.2, they should be run as root.

For commercial customers of our ESU product, please use the instructions here instead.

By installing this software, you agree to be bound by the terms of the TuxCare Community EULA.

# dnf -y install https://repo.tuxcare.com/fips/tuxcare-fips-release-latest-9.noarch.rpm
@@ -55,6 +55,6 @@
 # dnf versionlock add openssl*tuxcare* kernel*tuxcare*

To revert to the previous behaviour of getting updated kernel/openssl packages from AlmaLinux, run the following as root:

# dnf versionlock delete openssl*tuxcare* kernel*tuxcare*
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- + diff --git a/enterprise-support-for-almalinux/index.html b/enterprise-support-for-almalinux/index.html index e3891395..de331d43 100644 --- a/enterprise-support-for-almalinux/index.html +++ b/enterprise-support-for-almalinux/index.html @@ -39,7 +39,7 @@ })(); Enterprise Support for AlmaLinux - +
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Documentation:Enterprise Support for AlmaLinux
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Enterprise Support for AlmaLinux

This guide describes Enterprise Support for AlmaLinux and how to set it up on your AlmaLinux system.

What is Enterprise Support for AlmaLinux?

Enterprise Support for AlmaLinux provides a TuxCare-vetted repository of AlmaLinux updates with 16 years of support coverage, ensures long-term stability and FIPS 140-3 compliance with extended security support for select AlmaLinux minor releases, and helps to avoid costly upfront support package fees with pay-as-you-go hourly support bundles.

Available services:

  • Essential Support: TuxCare-vetted repository of AlmaLinux updates with guaranteed uptime, expedited break-and-fix support and up to 16 years of support coverage
  • Extended Security Updates provide an extended period of security fixes for critical and high-risk vulnerabilities for select AlmaLinux minor versions, as well as the full suite of five FIPS-validated modules (kernel, openssl, libcrypt, nss and gnutls) and FIPS-compliant security patches for FIPS-certified AlmaLinux deployments. The product also unlocks commercial use of the FIPS-validated packages.
  • Enhanced Support: Enterprise-grade support for AlmaLinux and open-source applications with pay-as-you-go pricing in 5, 10, and 20-hour bundles

Learn more at https://tuxcare.com/almalinux-enterprise-support/

Extended Security Updates

Extended Security Updates (ESU) for AlmaLinux extend the lifecycle of specific AlmaLinux minor versions by delivering both prolonged security updates for High and Critical vulnerabilities as well as FIPS-compliant security patches enabling greater stability and security for AlmaLinux deployments.

ESU lifecycle

AlmaLinux provides a 10-year lifecycle with a new minor release arriving every 6 months, bringing new features until the fifth year. Each of the minor releases is supported for 6 months. Customers who want to remain with the specific AlmaLinux minor release for longer can opt for Extended Security Updates (ESU).

ESU delivers an extended period of security fixes for critical and high-risk vulnerabilities for select AlmaLinux minor versions, as well as the full suite of five FIPS-validated modules (kernel, openssl, libcrypt, nss and gnutls) and FIPS-compliant security patches for FIPS-certified AlmaLinux deployments. The product also unlocks commercial use of the FIPS-validated packages.

Extended Security Updates are currently available for AlmaLinux 9.2 and have planned support for AlmaLinux 9.6 and 9.10. This provision ensures that a given minor release continues to receive essential updates, allowing customers to avoid upgrading every six months and test/certify their applications against the next minor version at their own pace.

esu lifecycle

Disclaimer: AlmaLinux minor releases planned for ESU are subject to change. TuxCare reserves the right to change them at any time without prior notice.

Vulnerability coverage

TuxCare employs the Common Vulnerability Scoring System (CVSS v3) to assess the severity of security vulnerabilities. Our severity rating system for patching vulnerabilities integrates both NVD scoring and vendor scoring (when available). When the vendor's score is lower than the NVD score, we give priority to the NVD score. ESU provides security patches for High and Critical vulnerabilities (with a 7+ CVSS score) and urgent priority bug fixes. This strategy aims to reduce changes in the environment, prioritizing stability without compromising critical security.

FIPS-compliant security patches

ESU enables continuous security for FIPS-certified AlmaLinux 9.2 deployments by offering FIPS-compliant security patches for the FIPS-validated kernel, openssl, libcrypt, nss and gnutls packages. These patches do not change the validated cryptography. They are suitable for organizations that don't require strict FIPS-certified implementations that are static and never patched (i.e. military or intelligence agencies). In case of a cryptographic vulnerability that will require a security patch that changes the validated cryptography, we will fix it by delivering a new packaged module. This module will undergo an expedited FIPS 140-3 recertification to ensure it is attested to conform to FIPS 140-3 requirements.

Target response times

Aligning with many industry standards and regulatory requirements, TuxCare is committed to delivering timely security updates. For instance, the Payment Card Industry Data Security Standard (PCI DSS) mandates that all 'High' vulnerabilities (CVSS score of 7.0+) must be addressed within 30 days. Other regulations and standards, such as the Health Insurance Portability and Accountability Act (HIPAA) for healthcare organizations or the Federal Information Security Management Act (FISMA) for government agencies, uphold similar requirements. We aim to deliver security patches for Critical and High-risk vulnerabilities (CVSS 7+) within 14 days from when the vulnerabilities become publicly disclosed. This rapid response time significantly reduces the window of opportunity for potential attackers and meets most security regulation requirements.

Supported packages

ESU provides updates for a comprehensive list of packages integral to server operations (100+ packages), providing maximum security for your operating system. You can view the full list of supported packages, as well as get detailed information on the patched CVEs, here https://cve.tuxcare.com/. Support for additional packages can be provided on request.

Errata advisories

ESU provides qualified security and selected bug-fix errata advisories across all architectures. They can help users track which Common Vulnerabilities and Exposures (CVE) are resolved and which bugs have been addressed. You can view the full list of released advisories here https://cve.tuxcare.com/els/releases.

OVAL patch definitions

Leveraging Open Vulnerability and Assessment Language (OVAL) patch definitions with OVAL-compatible tools, e.g. OpenSCAP, users can accurately check their systems for the presence of vulnerabilities:

Technical support

All TuxCare products include technical support provided according to the support policy https://tuxcare.com/TuxCare-support-policy.pdf. It delivers 24/7/365 access to our engineers through the TuxCare Support Portal https://tuxcare.com/support-portal/ and to our online knowledge base. Technical Support for Extended Security Updates provides assistance with:

  • ESU repository setup issues
  • Package update problems (package conflicts, missing dependencies)
  • FIPS and CVE-related questions
  • ePortal issues
  • AlmaLinux kernel crash issues (root cause analysis)

GnuPG Keys

The TuxCare ESU/FIPS packages and repositories are cryptographically signed with a GPG key, so you can verify the legitimacy of the software you download and the source of the download. The details of our key are below:

  • Public key: rsa4096/8D50EB66 (2023-03-06)
    • Fingerprint: FAD7 8590 81D0 738B 7A82 8496 D07B F2A0 8D50 EB66
    • ID: TuxCare (Software Signing Key) packager@tuxcare.com
    • Installation location: /etc/pki/rpm-gpg/RPM-GPG-KEY-TuxCare
    • Download link: RPM-GPG-KEY-TuxCare

Installing tuxctl

Requirements

  • AlmaLinux 9.2 operating system
  • x86_64 or aarch64 architecture
  • Extended Security Updates license key (should be obtained from portal.tuxcare.com)
  • Internet access

tuxctl is the setup tool for TuxCare's Enterprise Support for AlmaLinux, which will configure your system to receive patches from the TuxCare repositories. To install tuxctl you need to install the tuxcare-release package first. This package contains the TuxCare repo definitions, TuxCare GPG key and the tuxctl setup tool. Run the following as root:

# dnf -y install https://repo.tuxcare.com/tuxcare/tuxcare-release-latest-9.2.$(uname -i).rpm
@@ -111,6 +111,6 @@

Essential Support customers can upgrade to a new minor version, for example from 9.2 to 9.4 by editing the /etc/dnf/vars/tuxcare_releasever file to specify the new version, like so:

# echo 9.4 > /etc/dnf/vars/tuxcare_releasever
 # dnf upgrade

Note that if you upgrade past 9.2 you won't be able to upgrade to ESU without a reinstall. ESU customers can find instructions above

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ePortal API

You may need to create a separate ePortal account for API usage with:

kc.eportal user -a api-user -p <password>
@@ -255,6 +255,6 @@
  • Now your plan is ready and can be called directly with:
    bolt plan run eportal_puppet:unregister_server -t <TARGETS>

    • Ad hoc run example with:

    bolt plan run eportal_puppet::unregister_server -t 192.168.246.110

    This can be called during machine tear down to properly remove the server from ePortal.

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    ePortal

    TuxCare ePortal is the web management console dedicated to KernelCare Enterprise live patch management.

    ePortal software can help protect servers located behind the firewall (i.e. with no internet access) and can be installed both on-premises and in the cloud.

    Overview

    ePortal Hardware Requirements

    Disk:

    • 100 GB minimum, 200 GB recommended (20GB in case of cache mode)
    • SSD with at least 100 IOPS

    Note

    SSD based storage is a crucial requirement for ePortal server.

    CPU:

    As far as other requirements concerned, we have tested the following configuration and the following number of connected servers:

    • 10k of connected machines is the maximum for the following requirements:

      • VM
      • 1 VCPU
      • 1 GB RAM

    • 75k of connected machines is the maximum for the following requirements:

      • Core i5
      • 1 CPU
      • 4 GB RAM

    Installation

    Note

    If you are installing for the first time, please confirm with our sales engineering team at sales@tuxcare.com BEFORE trying the installation via the documentation below. Please note that support tickets resulting from not following this recommendation will not be accepted.

    ePortal is compatible with 64-bit versions of EL7/8/9 based distros like CentOS 7/8, AlmaLinux 8/9 and Ubuntu 20.04/22.04

    RHEL-based distros

    For installation and workability of ePortal the Nginx web server is required. We recommend to use stable version from the official Nginx repository:

    # cat > /etc/yum.repos.d/nginx.repo <<EOL
@@ -368,6 +368,6 @@

    Run:

    # kc.eportal sync-nginx-conf

    It initializes storage and makes corresponding modifications to nginx config to serve patches from a new place.

    And restart nginx and eportal services to apply changes:

    # systemctl restart eportal nginx
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    Extended Lifecycle Support for Languages

    Extended Lifecycle Support for PHP

    Extended Lifecycle Support (ELS) for PHP from TuxCare provides security fixes for PHP versions that have reached their end-of-life. This allows to continue running Linux server vulnerability-free.

    Supported OS

    TuxCare provides Extended Lifecycle Support through four years after the EOL date.

    OSVersion
    CentOS, CloudLinux, OracleLinux, etc.6.x 64-bit, 7.x 64-bit, 8.x 64-bit, 9.x 64-bit
    AlmaLinux8.x 64-bit, 9.x 64-bit
    Ubuntu16.04 64-bit, 18.04 64-bit, 20.04 64-bit, 22.04 64-bit

    Supported versions

    CentOS, CloudLinux, AlmaLinux, Oracle Linux, etc.: 5.1.6, 5.2.17, 5.3.29, 5.4.45, 5.5.38, 5.6.40, 7.0.33, 7.1.33, 7.2.34, 7.3.33, 7.4.33, 8.0.30, 8.1.27, 8.2, 8.3

    Ubuntu: 5.6.40, 7.0.33, 7.1.33, 7.2.34, 7.3.33, 7.4.33, 8.0.30, 8.1.27, 8.2, 8.3

    Installation instructions of yum repositories

    RHEL based systems

    1. Download an installer script:
    wget https://repo.cloudlinux.com/php-els/install-php-els-repo.sh
@@ -284,6 +284,6 @@
    1. Download OVAL stream:
    wget https://repo.cloudlinux.com/python-els/almalinux9-els-python-oval.xml
    1. Run scanning:
    oscap oval eval --results result.xml --report report.xml almalinux9-els-python-oval.xml
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    Extended Lifecycle Support for OS

    TuxCare's Extended Lifecycle Support (ELS) for OS service provides security updates, system enhancement patches, and selected bug fixes for older versions of a variety of Linux distributions, including CentOS 6, Oracle Linux 6, CentOS 7, Oracle Linux 7, CentOS 8, CentOS Stream 8, Ubuntu 16.04, and Ubuntu 18.04. These distributions have either reached their end of standard support from vendors or have reached End of Life (EOL).

    Our ELS service is designed to provide solutions for organizations that are not yet ready to migrate to newer versions and that are seeking long-term stability for their out-of-date operating systems. The service coverage includes updates for the Linux kernel and a list of essential packages that are integral to server operations.

    Vulnerability coverage

    TuxCare employs the Common Vulnerability Scoring System (CVSS v3) to assess the severity of security vulnerabilities. Our severity rating system for patching vulnerabilities integrates both NVD scoring and vendor scoring (when available). When the vendor's score is lower than the NVD score, we give priority to the NVD score.

    TuxCare Extended Lifecycle Support, by default, provides security patches for High and Critical vulnerabilities (with a 7+ CVSS score). For vulnerabilities rated as Medium (4.0 to 6.9), TuxCare can provide patches for CVE's where mitigations are not available and there is sufficient customer demand.

    Custom coverage options are available, including a 10-pack of customer-directed patches for clients who need CVEs patched outside of the ELS scope. Specific details regarding these coverage options and their pricing can be obtained by contacting our sales team.

    Target response times

    Aligning with many industry standards and regulatory requirements, TuxCare is committed to delivering timely security updates. For instance, the Payment Card Industry Data Security Standard (PCI DSS) mandates that all 'High' vulnerabilities (CVSS score of 7.0+) must be addressed within 30 days. Other regulations and standards, such as the Health Insurance Portability and Accountability Act (HIPAA) for healthcare or the Federal Information Security Management Act (FISMA) for government agencies, uphold similar requirements.

    We aim to deliver security patches for critical and high-risk vulnerabilities (CVSS 7+) within 14 days from when the vulnerabilities become publicly disclosed. This rapid response time significantly reduces the window of opportunity for potential attackers and meets most security regulation requirements.

    Requests for customer-directed security patches for CVEs that are outside of the ELS scope will be reviewed within 3 working days. If the request is accepted, we will provide the patch within the next 14 days.

    CVE status definition

    • Needs Triage: Vulnerability information received and pending initial review
    • In Research: Investigating the details of the vulnerability
    • In Progress: Developing a fix for the identified vulnerability
    • In Testing: Testing the developed fix for the vulnerability
    • In Rollout: Releasing the fix in rollout repositories
    • Released: Fix has been fully released to all users
    • Ignored: This CVE is ignored for specific reasons (low score or another), detailed in the statement field
    • Not Vulnerable: The vulnerability does not affect our version
    • Already Fixed: The vulnerability has already been addressed by the vendor

    Duration of support

    TuxCare provides Extended Lifecycle Support (ELS) for up to four years (see the table below for exceptions). This support is offered after the Linux distribution has reached its End of Life (EOL) or no longer receives standard support.

    DistributionArchEOLELS
    CentOS 6x86_64 i386November 2020November 2026
    CentOS 7x86_64 i386June 2024June 2029
    CentOS 8x86_64January 2022January 2026
    CentOS Stream 8x86_64June 2024June 2028
    Oracle Linux 6x86_64December 2020December 2024
    Oracle Linux 7x86_64December 2024December 2028
    Ubuntu 16.04amd64April 2021April 2025
    Ubuntu 18.04amd64May 2023May 2028

    Supported packages

    TuxCare's Extended Lifecycle Support provides updates for a comprehensive list of packages integral to server operations (100+ packages), providing maximum security for your operating system. You can view the full list of supported packages for each operating system, as well as get detailed information on the patched Common Vulnerabilities and Exposures (CVEs), here. The list of supported packages may change as projects can be added or removed from the list. Support for additional packages can be provided on request.

    Live patching for ELS systems

    TuxCare provides KernelCare live patching for Ubuntu 18.04 ELS and CentOS 7 ELS systems. KernelCare is a product that provides security patches for a range of popular Linux kernels that can be installed without rebooting the system. It can be further enhanced with LibCare providing live security patches for critical shared libraries – openssl and glibc. Updating both the kernel and these libraries requires a system reboot while updating other packages does not. Using ELS, KernelCare and LibCare together provides comprehensive protection for your entire system without reboots and downtime.

    You can easily add KernelCare to your ELS systems and start live patching them. You can also add ELS to systems already using KernelCare's live patching. Both ways, there's no need for system reboots or disruptions.

    Please note that if you are using KernelCare on the system that will soon reach its end-of-life date, you will be able to continue using it after this date without subscribing to ELS. In this scenario, you will still receive live kernel patches, but won’t receive security updates for other operating system packages which are delivered by ELS. At the same time, if you choose to uninstall KernelCare from your Ubuntu 18.04 ELS or CentOS 7 ELS systems and subscribe these systems to ELS, all previously applied KernelCare patches will be removed. Consequently, the systems will start getting updates only from the ELS repository.

    Errata advisories

    TuxCare Extended Lifecycle Support provides qualified security and selected bug-fix errata advisories across all architectures. They can help users track which CVEs are resolved and which bugs have been addressed. You can view the full list of released advisories here.

    OVAL patch definitions

    Leveraging the Open Vulnerability and Assessment Language (OVAL) patch definitions with OVAL-compatible tools, e.g. OpenSCAP, users can accurately check their systems for the presence of vulnerabilities.

    Connection to ELS repository

    To install the Extended Lifecycle Support repository on a server, you just need to download an installer script and run the script with a key. The installation script will register the server in the CLN with the key, add a PGP key to the server, and create the ELS repository.

    In order to use Extended Lifecycle Support, you will need to open TCP port 443 to the following destinations:

    Outbound Firewall Settings

    You need to open the TCP port 443 to the following destinations in order to use ELS for:

    • CentOS 6 ELS:
    cln.cloudlinux.com
@@ -215,6 +215,6 @@
 # rm /etc/yum.repos.d/centos6-els.repo
    1. Remove the els-define package:
    # yum remove els-define
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    TuxCare Product Documentation

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    TuxCare

    services automate, simplify, and enhance Linux operations, giving organizations more flexibility in managing Linux distro choices and versions, significant maintenance cost reductions, and greatly enhanced security and compliance postures.

    document icon

    Enterprise Support for AlmaLinux

    provides a TuxCare-vetted repository of AlmaLinux updates with 16 years of support coverage, delivers an extension of an additional 4.5 years of security fixes for Critical and High-risk vulnerabilities and FIPS-compliant security patches for select AlmaLinux minor versions, minimizes vulnerability windows with rebootless security patches and helps to avoid costly upfront support package fees with pay-as-you-go hourly support bundles.

    document icon

    KernelCare

    is a live kernel patching service that provides security patches and bugfixes for a range of popular Linux kernels that can be installed without rebooting the system.

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    KernelCare for IOT

    provides live security patching for ARM64-based embedded systems for enterprise IoT users and original equipment manufacturers.

    document icon

    ePortal

    TuxCare ePortal is the web management console dedicated to KernelCare Enterprise live patch management.

    document icon

    ePortal API

    is a complete API for everyday use.

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    Extended Lifecycle Support

    allows you to continue running your Linux server after the operating system’s end of life.

    document icon

    Extended Lifecycle Support for Languages

    provides security fixes for PHP and Python versions that have reached their end-of-life which allows to continue running Linux server vulnerability-free.

    document icon

    Subscription Management Portal

    The TuxCare subscription management portal is designed to easily manage your licenses of TuxCare products and services by means of a user-friendly interface.

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    Service Descriptions

    AlmaCare service description

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    ePortal API

    以下のコマンドで、API使用のための別のePortalアカウントを作成する必要がある場合があります。

    kc.eportal user -a api-user -p <password>
@@ -239,6 +239,6 @@
 }

    例：

    mainフィードとtest-feedフィードで、libcareパッチセットU20200506_01を有効にします。

    curl -X POST -u admin 'https://eportal.corp.com/admin/api/patchsets/manage?patchset=U20200506_01&feed=main&feed=test-feed&product=user&action=enable'
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    ePortal

    TuxCare ePortalは、KernelCare Enterpriseライブ パッチ管理専用のWeb管理コンソールです。

    ePortalソフトウェアは、ファイアウォールの内側にある（つまり、インターネットにアクセスできない）サーバーを保護するのに役立ちます。また、オンプレミスにもクラウドにもインストールできます。

    Overview

    ePortalハードウェア要件

    ディスク

    • 最小100 GB、推奨200 GB（キャッシュモードの場合は、20 GB）
    • 100 IOPS以上のSSD

    注

    SSDベースのストレージは、ePortalサーバーに必須の要件です。

    CPU

    その他の要件に関して、以下の構成と接続サーバー数をテストしました。

    • 以下の要件では、最大接続マシン数は10kです。

      • VM
      • 1 vCPU
      • 1 GB RAM

    • 以下の要件では、最大接続マシン数は75kです。

      • Core i5
      • 1 CPU
      • 4 GB RAM

    インストール

    ePortalは、CentOS 7/8、AlmaLinux 8、Ubuntu 20.04/22.04などのEL7/8ベースのディストリビューションの64bit版と互換性があります。

    RHELベースのディストリビューション

    ePortalをインストールして実行するには、NginxのWebサーバーが必要です。Nginxの公式リポジトリからインストールした安定版を使用することをお勧めします。

    cat > /etc/yum.repos.d/nginx.repo <<EOL
@@ -358,6 +358,6 @@

    以下を実行します。

    kc.eportal sync-nginx-conf

    ストレージが初期化され、新しい場所からパッチが提供されるように、nginx構成ファイルに対応する変更が行われます。

    nginxとePortalサービスを再起動して、変更を適用します。

    systemctl restart eportal nginx
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    言語向け延長ライフサイクルサポート

    HP向け延長ライフサイクルサポート

    TuxCareは、PHP向け延長ライフサイクルサポート（ELS）によって、ライフサイクルが終了したPHPバージョンにセキュリティ修正を提供しています。これにより、脆弱性なしでLinuxサーバーを実行し続けることができます。

    対応OS

    TuxCareは、EOL日から4年間延長ライフサイクルサポートを提供します。

    OSバージョン
    CentOS、CloudLinux、OracleLinuxなど.6.x 64-bit、7.x 64-bit、8.x 64-bit
    AlmaLinux8.x 64-bit
    Ubuntu16.04 64-bit、18.04 64-bit、20.04 64-bit

    サポートバージョン

    CentOS、CloudLinux、AlmaLinux、OracleLinuxなど：5.1、5.2、5.3、5.4、5.5、5.6、7.0、7.1、7.2、7.3、7.4、8.0、8.1

    Ubuntu: 5.6、7.0、7.1、7.2、7.3、7.4、8.0、8.1

    yumリポジトリのインストール説明

    RHELベースのシステム

    1. インストールスクリプトをダウンロードします。
    wget https://repo.cloudlinux.com/php-els/install-php-els-repo.sh
@@ -258,6 +258,6 @@
    1. OVALストリームをダウンロードします。
    wget https://repo.cloudlinux.com/python-els/almalinux9-els-python-oval.xml
    1. スキャンを実行します。
    oscap oval eval --results result.xml --report report.xml almalinux9-els-python-oval.xml
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    延長ライフサイクルサポート

    TuxCareの延長ライフサイクルサポート（ELS）をご利用いただければ、オペレーティングシステムのライフサイクル終了後も引き続きLinuxサーバーを稼働できます。

    他のバージョンのディストリビューションのサポートをご希望の場合は、SLA対象のサポートに他のパッケージを追加してください。ご不明な点がございましたら、FAQ欄をお読みください。ご意見がございましたら、sales@tuxcare.comまでご連絡ください。

    サポート期間

    TuxCareは、EOL日から4年間延長ライフサイクルサポートを提供します。

    ディストリビューションEOLELS
    CentOS 62020年12月2024年12月
    Oracle Linux 62020年12月2024年12月
    Ubuntu 16.042021年4月2025年4月
    CentOS 8.42022年1月2026年1月
    CentOS 8.52022年1月2026年1月

    対応パッケージ

    TuxCareは、カーネル、Apache、PHP、Glibc、OpenSSL、OpenSSH、Pythonパッケージを継続的にアップデートします。

    アップデート情報の入手方法

    CVEダッシュボードを使用して、アップデートを受信するように登録できます。CVEダッシュボードでは、各CVEに対する当社の進捗状況、CVEに関する情報、CVEの既知の悪用事例の詳細などに関する詳しい情報を確認できます。

    ダッシュボードをより良く、より便利にするためのご意見がございましたら、sales@tuxcare.comまでご連絡ください。

    また、TuxCareブログを購読して、パッチされた脆弱性の詳細な分析や、TuxCareチームのメンバーが作成したその他のサイバーセキュリティコンテンツを読むこともできます。

    ELSへの移行

    TuxCareの延長ライフサイクルサポートサービスでは、移行の必要がありません。新しいリポジトリ ファイルを追加するインストールスクリプトを実行するだけです。再起動は必要ありません。

    ELSリポジトリのインストール方法

    サーバーに延長ライフサイクルサポートリポジトリをインストールするには、インストールスクリプトをダウンロードして、キーを使用してスクリプトを実行するだけです。インストールスクリプトを実行すると、そのキーと一緒にCLNにサーバーが登録され、サーバーにPGPキーが追加され、ELSリポジトリが作成されます。

    延長ライフサイクルサポートのご利用には、以下の宛先に対してTCP ポート443を開く必要があります。

    • cln.cloudlinux.com
    • repo.cloudlinux.com

    yumリポジトリのインストール手順

    CentOS 6 ELS

    1. インストールスクリプトをダウンロードします。
    wget https://repo.cloudlinux.com/centos6-els/install-centos6-els-repo.py
@@ -164,6 +164,6 @@

    Ubuntu 16.04の場合

    OVALを使用するには、システムがELSとして定義されていることを確認してください。

    1. 以下のコマンドを実行します。
    $ apt list els-define | grep -o "installed"

    コマンドの結果がinstalledの場合、ご利用のシステムはELSとして定義されていますので、OVALを使用できます。

    1. それ以外の場合は、以下のコマンドを使用して、els-defineパッケージをインストールする必要があります。
    $ apt-get install els-define
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    Linuxサポートサービス

    TuxCareは、「エッセンシャル」ティア、「プレミアム」ティア、「製品OEMサポート」ティアでサブスクリプションパッケージを提供しています。AlmaLinux OS 8やその他の一般的なEnterprise Linuxディストリビューションでご利用いただけます。

    AlmaLinux OS 8向け「エッセンシャル」サポート

    生産インフラストラクチャでAlmaLinux OSをご利用の企業向けに基本的なサポートパッケージを提供しています。

    • Linuxカーネルとコアパッケージ向けの定期的なパッチとアップデート
    • CVSSと高CVEに14営業日でパッチを配信
    • 24時間年中無休のEメールサポート

    AlmaLinux OS8とその他のLinuxディストリビューション向け「プレミアム」サポート

    カスタムベースの、さまざまなLinuxディストリビューション向けパッチとアップデート、プレミアムSLA、年中無休のインシデントサポート、コンサルティングサービスへのアクセスの提供

    • AlmaLinux OS、CentOS、Oracle、Ubuntu、Debian、Suse、Linuxディストリビューションに含まれていないその他のオープンソースソフトウェアのサポート
    • 24時間365日のEメールによるインシデントサポート、ライブチャットと電話も利用可能
    • 他のLinuxディストリビューション向けの、ニーズに応じた、リポジトリ外のセキュリティ／バグ修正（作業範囲記述書の一部)

    AlmaLinux OS 8向け製品NodeOSサポート

    顧客に出荷中の製品のNodeOSとして、AlmaLinux 8をご利用のエンタープライズ企業向けに、カスタマイズされたLinuxサポートパッケージを提供しています。特定のパッケージセット、カスタムSLA、迅速なインシデント対応のための専任サポートチーム。

    • 各契約向けに特別に交渉されたパッチ配信とインシデント対応
    • CVSSと高CVEに10営業日でパッチを配信
    • 24時間365日対応のEメールサポート。重大インシデント用ライブチャットも利用可能
    • 指名された専任サポートマネージャー
    • 個々の作業範囲記述書（SOW）ベースでのコンサルティングサービスへのアクセス

    詳細については、TuxCare LinuxサポートサービスWebサイトを参照してください。

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    ライブパッチ適用サービス

    ライブパッチ適用サービスの一環として、TuxCareは以下のサービスを提供します。

    • KernelCare Enterprise
    • LibCare
    • KernelCare for IOT
    • QEMUCare
    • DBCare（ベータ版で利用可能）

    KernelCare Enterprise

    概要

    KernelCare Enterpriseは、さまざまな人気のLinuxカーネルに、システムを再起動することなしにインストール可能なセキュリティパッチとバグ修正を提供するライブカーネルパッチ適用サービスです。

    メリット

    現在、システム管理者は、最新のカーネルアップデートを適用するのに、サーバーを再起動する必要があります。このアップデートは、セキュリティ上の問題を防ぐために必要です。ただし、再起動に伴うダウンタイムのせいで、このようなアップデートは遅れがちで、深夜の時間帯になりがちです。ダウンタイムを回避するために、サーバーの所有者が数ヶ月、数年もシステムをアップデートせずに、脆弱なシステムを実行し続けることはめずらしいことではありません。マネージドサービスプロバイダは、ダウンタイムを計画し、リソースを圧迫しながら短時間に数千台のサーバーのアップデートと再起動をする問題に直面しています。KernelCareは、再起動不要のライブカーネルパッチ適用サービスを提供することで、このアップデートと再起動の問題を解決します。

    主な機能

    • 再起動不要のLinuxカーネルパッチ適用とカスタムパッチ適用
    • オンプレミスでも、クラウドでも利用可能
    • 保護されたインフラストラクチャ用のプライベートパッチサーバー、ePortal
    • 追加設定不要で、パッチ管理・脆弱性評価ツールと統合

    試用ライセンスの取得

    KernelCare Enterpriseのご利用には、試用版アクティベーションキーが必要です。試用ライセンスは7日間有効です。

    アクティベーションキーの取得に問題がある場合や試用版の使用に関してご不明点がある場合は、sales@cloudlinux.com までご連絡ください。私たちがお助けします。

    インストール

    KernelCare Enterpriseは、64ビット版のAlmaLinux/CloudLinuxOS/CentOS/RHEL 6、7、8、Oracle Linux 6、7、Amazon Linux 1、2、Virtuozzo／PCS／OpenVZ 2.6.32、Debian 8、9、10、Proxmox VE 5 、6、Virt-SIG／Xen 4CentOS 6、7、Ubuntu 14.04、15.04、16.04、18.04、20.04カーネルと互換性があります。互換性のあるカーネル一覧は、https://patches.kernelcare.com/ からご覧いただけます。

    KernelCare Enterpriseをインストールするには、以下を実行します。

    curl -s -L https://kernelcare.com/installer | bash
@@ -253,6 +253,6 @@
   --disabled   do not enable patchset after deploy

    例えば、

    kc.eportal qemu deploy --feed test /tmp/U20210818_01-qemu.tar.bz2

    このコマンドは、U20210818_01-qemuパッチセットをtestフィードにデプロイして、有効にします。

    DBCare

    DBCareのベータテストが利用可能です！こちらからお申し込みください。

    概要

    DBCareは、MariaDB向けのライブパッチ適用サービスです。 DBCareを使用すると、データベースのバックエンドがアップデートされている間もアプリケーションを実行し続けることができるので、データベースのパフォーマンス、信頼性、セキュリティ、コンプライアンスが強化されます。

    メリット

    データベースのアップデートは、バグの修正、システムパフォーマンスの向上、脆弱性数の削減のために行われますが、これらの活動には多大な影響と労力が必要になります。DBCareを使用すると、データベースのダウンタイム一切不要で、パッチがメモリに適用されます。

    ライブパッチ適用は、メンテナンスウィンドウまでの待機不要で、迅速にセキュリティアップデートを適用します。実は、DBCareを導入している組織は、データベースシステムのほとんどのメンテナンスウィンドウを完全に削除していて、それでいて、これまで以上に安全になっています。

    主な機能

    • 現時点で、MariaDBをサポート
    • 高可用性環境におけるデータベースのフェイルオーバーの回避
    • ダウンタイム中のワークロードの移行の回避

    DBCareの仕組み

    • データベースサーバーにエージェントがインストールされ、当社のリポジトリから直接パッチがインストールされます。
    • このエージェントは、すべてのTuxCare製品にわたって、パッチをダウンロードして適用するために使用されます。そのため、複数のTuxCare製品を使用する場合でも、実行中のエージェントは1つだけです。

    DBCareの詳細については、こちらのページにアクセスしてください。

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    - + diff --git a/jp/tuxcare-cln/index.html b/jp/tuxcare-cln/index.html index 59c2ccfd..5702fdfc 100644 --- a/jp/tuxcare-cln/index.html +++ b/jp/tuxcare-cln/index.html @@ -39,10 +39,10 @@ })(); サブスクリプション管理ポータル - +
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    サブスクリプション管理ポータル

    TuxCareサブスクリプション管理ポータル（CLN）は、TuxCareの製品とサービスのライセンスをユーザーフレンドリーなインターフェイスで簡単に管理できるように設計されています。

    概要

    CLNでは、以下のことができます。

    • ライセンスの追加、削除、編集
    • サーバーの追加、削除、編集
    • お支払い方法の選択とライセンスの購入
    • 関連するすべての費用の追跡

    新しいアカウントの作成

    初めてのユーザーの方は、https://portal.tuxcare.comにアクセスして、簡単な登録フォームに記入して、アカウントを作成してください。ログイン名とパスワードは、登録確認メールでご案内しています。

    ログイン

    https://portal.tuxcare.comにアクセスして、ログイン名とパスワードでログインします。

    Dashboard

    Dashboardは、Productsに迅速にアクセスするのに役立ちます。以下のタブがあります。

    Products

    Dashboardをクリックすると、My Productsページにリダイレクトされます。

    以下のアクションをご利用いただけます。

    • Manage licenses and billing cycle。リンクをクリックすると、当社セールスチームに連絡できます。ライセンス数や製品クォータを変更したり、請求サイクルを管理したりする際にご利用ください。
    • Manage activation keys。Extended Support Services | Activation Keysページへのショートカット。

    Servers

    Dashboard → Serversの順にクリックして、All Serversページに移動します。このアカウントに属する全サーバーが、各サーバーにインストールされている製品とともにリスト表示されます。

    表には、アカウント内の全製品のアクティブ化されたサーバーがすべて含まれています。表には、以下の列が含まれています。

    • Server name — サーバーのホスト名
    • IP — サーバーのIPアドレス
    • Registered — サーバーがアクティブ化された日付。サーバーは、この情報をCLNに送信します
    • Group — サーバーグループ（サーバーグループの詳細については、CLNのドキュメントを参照してください）
    • Installed products — サーバー上でアクティブ化された製品のロゴの表示
    • Actions
      • アイテムを削除するには、 をクリックしてください

    サーバーの詳細を表示するには、サーバー名をクリックしてください。

    • Installed products — インストール済み製品の完全な名前
    • Last check-in — サーバーが正常にチェックインに応答した最後の日付

    以下のフィルターを利用できます。

    • Product — Productボタンをクリックすると、1つ以上の製品を選択できま
    • Registered date — Registered dateをクリックすると、カレンダーが表示されます。選択した日付または期間でフィルタリングできます
    • Search — クエリを入力します。検索は、Server nameとActivation keyエンティティで実行されます

    Live Patching Services

    Live Patching Servicesをクリックすると、Server License Typesページにリダイレクトされます。

    このページでは、サーバーライセンス数を確認できます。また、TuxCareセールスチームに連絡して、ライセンスと請求サイクルを管理できます。

    Extended Support Services

    Extended Support Servicesをクリックすると、Server License Typesページにリダイレクトされます。

    Server License Types

    このページでは、各製品のサーバーライセンス数を確認できます。

    Activation Keys

    Extended Support Services → Activation Keysの順にクリックすると、Activation Keysページにリダイレクトされます。

    表には、アカウント内の全製品のアクティベーションキーがすべて含まれています。表には、以下の列が含まれています。

    • Activation key — 製品のアクティベーションに使用される英数字の文字列です
    • License type — 使用されるサーバーライセンスの種類です。サーバーユーザーの制限を決定します
    • Note — このアクティベーションキーに追加した情報
    • Servers (used/limits) — このキーですでにアクティブ化されたサーバー数（used）と、この特定のキーで登録できるサーバーの総数（limits）
    • チェック — 1つ以上のアクティベーションキーにチェックを入れて、削除アクションを実行します（(use ) を使用）

    注意

    デフォルトのアクティベーションキーは削除できません。

    以下のフィルターを利用できます。

    • Server limits — サーバー制限／無制限でフィルタリング
    • License type — ライセンスの種類でフィルタリング

    アクティベーションキーをクリックすると、そのキーのActivation Key Details（アクティベーションキー詳細）ページに移動します。

    製品別アクティベーションキー

    Extended Support Services → Productの順にクリックすると、そのProduct Activation Keysページにリダイレクトされます。

    • 製品のアクティベーションキーがない場合は、Create activation keyをクリックしてキーを作成できます。
    • 製品のデフォルトのアクティベーションキーがある場合は、Generate new activation keyをクリックして、新しいキーを生成できます。新しいキーは自動的に作成され、表に追加されます。
    • Copyをクリックすると、アクティベーションキーをコピーできます。

    この表には、製品のすべてのアクティベーションキーが含まれています。表には、以下の列が含まれます。

    • Activation key — 製品のアクティベーションに使用される英数字の文字列です。
    • Note — このアクティベーションキーに追加した情報
    • Servers (used/limits) – このキーですでにアクティブ化されているサーバー数（used）と、この特定のキーで登録できるサーバーの総数（limits）

    キーを削除するには、キーを選択して をクリックしてください。

    以下のフィルターを利用できます。

    • Server limits — サーバー制限／無制限でフィルタリング
    • 検索

    キーをクリックして、このキーのActivation Key Detailsページに移動します。

    Activation Key Details

    このページでは、以下のことができます。

    • アクティベーションキーの完全な情報の閲覧
    • キーの編集。 Edit keyをクリックしてください
    • キーの削除。 をクリックしてください
    • サーバーリストの確認

    表には、そのキーで登録されたすべてのサーバーが含まれています。表には以下の列があります。

    • Server name — サーバーのホスト名
    • IP — サーバーのIPアドレス
    • Registered — サーバーがアクティブ化された日付。サーバーはこの情報をCLNに送信します
    • Last check-in — サーバーがチェックインに正常に応答した最後の日付

    以下のフィルターを利用できます。

    • Server limits — サーバー制限／無制限でフィルタリング
    • 検索欄

    サーバー

    Extended Support Services → Serversの順にクリックすると、Serversページにリダイレクトされます。

    表には、延長ライフサイクルサポート内のあらゆる製品に対してアクティブ化されたすべてのサーバーが含まれています。表には以下の列があります。

    • Server name — サーバーのホスト名
    • IP — サーバーのIPアドレス
    • Registered — サーバーがアクティブ化された日付。サーバーは、この情報をCLNに送信します
    • Installed products — サーバー上でアクティブ化された製品のロゴの表示
    • Actions
      • アイテムを削除するには、 をクリックしてください

    サーバーの詳細を表示するには、サーバー名をクリックしてください。

    • Installed products – インストール済み製品の完全な名前
    • Last check-in — サーバーが正常にチェックインに応答した最後の日付

    以下のフィルターを利用できます。

    • Product — Productボタンをクリックして、1つ以上の製品を選択します
    • Registered date — Registered dateをクリックすると、カレンダーが表示されます。選択した日付または期間でフィルタリングできます
    • 検索 — クエリを入力します

    製品別サーバー

    Extended Support Services → Servers → Productの順にクリックすると、その製品のProduct Serversページにリダイレクトされます。

    表には、延長ライフサイクルサポート内でその製品用にアクティブ化されたすべてのサーバーが含まれています。表には以下の列があります。

    • Server name — サーバーのホスト名
    • IP — サーバーのIPアドレス
    • Registered — サーバーがアクティブ化された日付。サーバーは、この情報をCLNに送信します
    • Installed products — サーバー上でアクティブ化された製品のロゴの表示
    • Actions
      • アイテムを削除するには、 をクリックしてください

    サーバーの詳細を表示するには、サーバー名をクリックしてください。

    • Installed products — インストール済み製品の完全な名前
    • Last check-in — サーバーが正常にチェックインに応答した最後の日付

    以下のフィルターを利用できます。

    • Registered date — Registered dateをクリックすると、カレンダーが表示されます。選択した日付または期間でフィルタリングできます
    • 検索 — クエリを入力します

    Get servers listをクリックすると、サーバーリストをダウンロードできます。

    Billing

    Balance & Top up

    Billingをクリックすると、Balance & Top upページにリダイレクトされます。

    このページでは、以下のことがわかります。

    • 現在のプランと価格
    • 残高

    金額を入力してTop upをクリックすると、アカウントに入金できます。

    Payment methods

    Billing → Payment methodsの順にクリックすると、Payment methodsページにリダイレクトされます。

    以下のタブを使用できます。

    • Billing information
    • Payment methods
    • Autopayment

    Billing information

    ここでは、請求先のEメールアドレスを変更できます。 変更を適用するには、Saveをクリックしてください。

    Payment methods

    ここでは、支払い方法を管理できます。変更を適用するには、Saveをクリックしてください。

    Autopayment

    ここでは、自動支払いの種類を変更できます。

    • Auto add funds（自動資金追加）
    • Auto repay（自動支払）
    • Do not add funds automatically（自動で資金を追加しない）

    変更を適用するには、Saveをクリックしてください。

    Invoices

    表には以下の列があります。

    • Invoice id — 一意の請求書番号
    • Created — 請求書の発行日
    • Type — 支払いの種類：請求書または支払いの受領
    • Pay period — 発行された請求書の対象期間の開始日
    • Total — 受領済み／支払う必要がある合計金額
    • Balance — 現在の残高
    • Actions — 以下のアクションを利用できます。
      • 請求書の閲覧 — — 請求書の詳細を閲覧するには、をクリックしてください。詳細は、新しいポップアップで開きます。
      • 請求書のダウンロード — — 請求書をダウンロードするには、をクリックしてください。

    請求書の詳細を表示するには、 をクリックしてください。

    Settings

    アカウントの詳細に移動するには、右上隅にある Userアイコン → Settingsをクリックします。Account detailsページにリダイレクトされます。

    Account details

    以下のタブを使用できます。

    • Personal information（個人情報）
    • Company information（企業情報）
    • Billing contact information（請求連絡先情報）

    P個人情報

    *の付いた入力欄はすべて必須です。

    • API secret key – この鍵をCLN APIで使用します
    • IM Upgrade URL – Imunify製品をアップグレードするためのURL（URLがデフォルトのものではない場合）

    パスワードを変更するには、Change passwordをクリックします。

    2要素認証を有効にするには、スイッチをOnにします。

    変更を適用するには、Saveをクリックしてください。

    企業情報

    変更を適用するには、Saveをクリックしてください。

    請求連絡先

    変更を適用するには、Saveをクリックしてください。

    Account sublogins

    Eメールアドレスの形式で、ご利用のアカウントに追加のログイン名を作成できます。サブログイン名は、以下に一覧表示されている、さまざまな権限がある任意の役割を持つことができます。マスターサーバー管理者アカウントには、すべての権限があり、アカウントサブログイン名を作成できます。

    変更を適用するには、Saveをクリックしてください。

    #役割

    Full Access/Admin

    • 製品の閲覧
    • サーバー／ライセンス情報の閲覧
    • レポーティング
    • サーバーの追加／削除
    • アクティベーションキーの作成
    • ライセンスの注文／削除
    • 請求書の閲覧
    • 請求情報の閲覧
    • クレジットカード情報の編集
    • アカウント情報の編集
    • 請求情報の編集／再販業者用入金
    • 料金の閲覧
    • アカウント情報の表示
    • パスワードの変更

    Billing

    • 製品の閲覧
    • サーバー／ライセンス情報の閲覧
    • 請求書の閲覧
    • 請求情報の閲覧
    • クレジットカード情報の編集
    • アカウント情報の編集
    • 請求情報の編集／再販業者用入金
    • 料金の閲覧
    • アカウント情報の閲覧

    Server and License Management

    • 製品の閲覧
    • サーバー／ライセンス情報の閲覧
    • レポーティング
    • サーバーの追加／削除
    • アクティベーションキーの作成
    • ライセンスの注文／削除

    Server Management Only

    • 製品の閲覧
    • サーバー／ライセンス情報の閲覧
    • レポーティング
    • サーバーの追加／削除
    • アクティベーションキーの作成

    Read Only — Billing

    • 製品の閲覧
    • サーバー／ライセンス情報の閲覧
    • レポーティング
    • 請求書の閲覧
    • 請求情報の閲覧

    Read Only — Server Management

    • 製品の閲覧
    • サーバー／ライセンス情報の閲覧
    • レポーティング

    Reports

    ご希望のEメールアドレスにアカウントのレポートを受信するように設定できます。

    新しいレポートの設定を追加するには、Add configをクリックしてください。

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    - + diff --git a/jp/tuxcare/index.html b/jp/tuxcare/index.html index abf26bc6..f648b35b 100644 --- a/jp/tuxcare/index.html +++ b/jp/tuxcare/index.html @@ -39,10 +39,10 @@ })(); TuxCare - +
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    TuxCare

    TuxCareサービスは、Linuxの運用を自動化し、簡略化し、改善します。TuxCareサービスによって、組織は、Linuxディストリビューションの選択とバージョンをより柔軟に管理でき、メンテナンス費用を大幅に削減でき、セキュリティとコンプライアンス体制を大幅に強化できます。

    TuxCareは、CloudLinuxのKernelCareブランドと延長ライフサイクルサポートブランドが拡張されたものです。組織がEnterprise Linuxシステムのサポート、メンテナンス、セキュリティを管理するのに役立ちます。

    TuxCareライブパッチ適用サービスにより、Linuxカーネル、ライブラリ、データベース、仮想化プラットフォーム、IoT端末に、ダウンタイムなしで自動的にセキュリティパッチが適用されます。

    TuxCare延長ライフサイクルサポートサービスを使用すると、ライフサイクルが終了したディストリビューションを実行する一般的なリスクから保護された状態を維持しながら、ご自身の都合に合わせて最新バージョンのLinuxに移行できます。

    Linuxサポートサービスは、特定のベンダーに依存しないテクノロジーパートナーシップの特典がある、エンタープライズクラスのLinuxサポートを幅広く提供しています。手頃な価格で、柔軟に、現在ご利用のバージョンのLinuxシステムを継続的に更新して安全に保つことができるサービスです。

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    - + diff --git a/kernelcare-for-iot/index.html b/kernelcare-for-iot/index.html index f251ef8c..b910fb78 100644 --- a/kernelcare-for-iot/index.html +++ b/kernelcare-for-iot/index.html @@ -39,10 +39,10 @@ })(); KernelCare for IOT - +
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    KernelCare for IOT

    Provides live security patching for ARM64-based embedded systems for enterprise IoT users and original equipment manufacturers.

    For the list of supported distributions and chipsets, visit this page.

    How KernelCare IoT works

    • The KernelCare team is constantly monitoring security mailing lists to check for vulnerabilities. As soon as one is found, the team prepares a patch and then sends it to distribution servers.
    • An agent will run a process on your device, checking with the distribution servers every 4 hours until it finds a new patch and then safely apply it to the running kernel without needing to stop it.
    • A special kernel module is used to apply the patches. It first loads the update into the kernel address space, then it places relocations on the original code/data to make sure the code block doesn’t execute during the update. Once finished, it will safely switch the execution path from the original to the updated code and then make sure the old code will never run again.
    • KernelCare does all of this instantly, automatically, and without service interruptions.

    For more information about KernelCare for IOT, visit this page.

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    - + diff --git a/live-patching-services/index.html b/live-patching-services/index.html index af59ef39..db627477 100644 --- a/live-patching-services/index.html +++ b/live-patching-services/index.html @@ -39,7 +39,7 @@ })(); KernelCare - +
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    KernelCare

    KernelCare SimplePatch

    Introduction

    KernelCare SimplePatch is a kernel live patching product that provides security patches for a range of popular Linux kernels that can be installed without rebooting the system. It supports kernels of Enterprise Linux operating systems, i.e., RHEL, Oracle, Rocky, AlmaLinux, and CentOS, as well as Ubuntu and Debian. Each individual kernel receives new live patches for as long as the kernel vendor releases security updates for the series.

    The KernelCare SimplePatch offering consists of the client application, and the live patching service hosted by TuxCare. The client application runs on machines, periodically checks for available patches, downloads, verifies, and installs them.

    The live patching process

    When a new vulnerability is detected in the Linux kernel, TuxCare creates a live patch addressing the vulnerability. After the live patch is made available, it is tested in TuxCare’s internal server farm and then promoted gradually to a series of testing tiers, ensuring that any released live patch has been tested sufficient time on live systems. Once the patch is released, systems that enable the KernelCare SimplePatch client will receive the patch over an authenticated channel and apply it.

    Kernel patching lifetime

    KernelCare SimplePatch offers live patches for each individual kernel for as long as the kernel vendor releases security updates for the series. This allows you to enjoy continuous protection for your existing kernels without being bound by the kernel vendor’s release schedule when planning your maintenance windows.

    Vulnerability coverage

    During the lifecycle of an operating system, TuxCare makes commercially reasonable efforts to provide live patches for all vulnerability fixes provided by the vendor, irrespective of their vulnerability rating. We may also address vulnerabilities that haven't been addressed by the OS vendor if they gained significant attention and were being actively discussed, exploited (according to the CISA list), or researched by the cybersecurity community.

    Target response rates

    TuxCare is committed to delivering timely security updates. We aim to deliver live patches for all CVEs patched by the vendor within 10 days from when the vulnerability is publicly disclosed. This rapid response time significantly reduces the opportunity window for a potential attack and meets most security regulation requirements. However, a live patch for a vulnerability can be significantly more complex than an ordinary kernel patch, and due to the additional complexity, can take more time to develop and test.

    Supported architectures

    KernelCare is available for both x86-64 (Intel and AMD) and ARM64 architectures.

    Supported Linux distros and kernels

    Customers can find detailed information about supported kernels, Linux distributions, specific vulnerabilities, and live patches provided by KernelCare SimplePatch for each of the supported Linux distributions at https://patches.kernelcare.com/.

    End-of-life (EOL) policy

    TuxCare will stop supporting live patching for specific distros if there are no security advisories provided by the distro's vendor for the last 365 days. In this case, all customers running the affected distributions are notified about the upcoming EOL. Existing live patches for EOL distributions are available for the next 6 years after the EOL date.

    Technical Support

    All TuxCare live patching products include technical support provided according to the TuxCare support policy. It delivers 24/7/365 access to our engineers through the TuxCare Support Portal and to our online knowledge base.

    Installation

    KernelCare SimplePatch is compatible with 64-bit versions of CloudLinuxOS/CentOS 6, 7 and 8, AlmaLinux/RHEL 6, 7, 8 and 9, Oracle Linux 6 and 7, Amazon Linux 1 and 2, Virtuozzo/PCS/OpenVZ 2.6.32, Debian 8, 9 and 10, 11, 12, Proxmox VE 5 and 6, Virt-SIG/Xen4CentOS 6 and 7, Ubuntu 14.04, 15.04, 16.04, 18.04 and 20.04 kernels. The list of compatible kernels can be found at the following link: https://patches.kernelcare.com/

    To install KernelCare SimplePatch, run the following as root:

    curl -s -L https://kernelcare.com/installer | bash 
@@ -378,7 +378,7 @@

    This command will deploy and enable the U20210818_01-qemu patchset in to the test feed.

    Vulnerability Scanner Integration with KernelCare

    This document is made for developers of vulnerability scanners to correctly report live patched vulnerabilities as delivered by KernelCare. There are several approaches that vendors might take to identify vulnerabilities patched by KernelCare correctly.

    Easiest: Identifying correctly the effective kernel

    KernelCare provides "effective kernel" information in

    /proc/kcare/effective_version

    Security scanners can check if the file is present, and if it is, use it instead of /proc/version to identify the kernel. This will provide an effective kernel version from a security standpoint.

    Alternatively, the command /usr/bin/kcarectl --uname can be run instead of the uname command to detect effective kernel version

    Comprehensive: Using OVAL data

    KernelCare comes with OVAL data that provides instructions to the scanner to identify the vulnerabilities addressed by the installed live patches. OVAL data are available for the operating systems supported by KernelCare Enterprise, including AlmaLinux, Red Hat Enterprise Linux, Oracle Linux, CentOS, Debian, and Ubuntu.

    The OVAL data cover all KernelCare enterprise products and add-ons, including LibCare and QEMUCare.

    The OVAL data for KernelCare live patching are available at patches.kernelcare.com/oval.

    Comprehensive & local: Using the local CVELIST file on each scanned node

    KernelCare provides two files listing the vulnerabilities the currently installed live patches address. These files contain a list of CVEs separated by a new line.

    The list of vulnerabilities addressed by Kernel live patches is available at:

    /proc/kcare/cvelist

    The list of vulnerabilities addressed by system live patching (LibCare, QEMUCare, etc.) is available at:

    /var/cache/kcare/libcare_cvelist
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    - +

    Live Patching for Proxmox VE 8

    Overview of Proxmox VE 8

    Proxmox Virtual Environment (VE) 8 is a powerful, open-source platform for enterprise virtualization. It integrates KVM hypervisor and LXC containers, software-defined storage, and networking functionality on a single platform. Proxmox VE 8 offers a robust and scalable solution for managing virtual machines (VMs) and containers, making it ideal for data centers and enterprise environments.

    The Need for Live Patching

    In the modern digital landscape, minimizing downtime is crucial. Applying security patches and updates often requires system reboots, leading to service interruptions. Live patching addresses this challenge by allowing you to apply critical updates to the kernel and key libraries without rebooting your servers. This ensures continuous security compliance and system availability.

    Advantages of Live Patching:

    • Zero Downtime Maintenance: Apply critical updates without interrupting services or affecting end-users.
    • Enhanced Security Posture: Rapid deployment of patches reduces the window of vulnerability.
    • Operational Efficiency: Eliminates the need for scheduling maintenance windows and reduces the administrative burden.
    • Regulatory Compliance: Meets compliance requirements that mandate timely application of security patches.
    • Cost Savings: Minimizes potential revenue loss due to downtime and reduces operational overhead.

    Implementing live patching solutions is essential for organizations that prioritize both security and availability in their IT operations.

    Introduction to TuxCare's Live Patching Services

    TuxCare offers a comprehensive suite of live patching services designed to keep Linux-based systems secure and up-to-date without the need for reboots or service restarts. These services seamlessly integrate with Proxmox VE 8, enhancing its capabilities and ensuring uninterrupted operations.

    TuxCare's Live Patching Solutions:

    • KernelCare: Provides automated, rebootless kernel updates, ensuring the Linux kernel is always secure against the latest vulnerabilities.
    • LibCare: Delivers live patching for critical shared libraries like OpenSSL and glibc, protecting user-space applications without requiring restarts.
    • QEMUCare: Offers live patching for the QEMU emulator, allowing security fixes to be applied without stopping or migrating virtual machines.

    By integrating TuxCare's services into your Proxmox VE 8 environment, you can achieve a higher level of security and compliance while maintaining the performance and availability of your virtual infrastructure.

    KernelCare for Proxmox VE 8

    KernelCare is a live patching solution that automatically applies security patches to the Linux kernel without requiring a reboot. This service ensures that your Proxmox VE 8 servers remain secure against known vulnerabilities while maintaining high availability.

    Integration with Proxmox VE 8

    In a Proxmox VE 8 environment, KernelCare ensures that the underlying Linux kernel is always protected without affecting the operation of VMs and containers. This integration offers:

    • Cluster-Wide Protection: Apply kernel patches across all nodes in a Proxmox cluster without rebooting any servers.
    • Simplified Management: Centralized control and monitoring of kernel patch status across multiple nodes.
    • Reduced Risk: Mitigates the risk of security breaches that could compromise the entire virtualized infrastructure.

    Getting Started with KernelCare

    For detailed installation instructions, please refer to the KernelCare Installation Guide .

    LibCare for Proxmox VE 8

    Shared libraries like OpenSSL and glibc are fundamental to the operation of many applications and services. Vulnerabilities in these libraries can lead to serious security breaches, such as unauthorized data access or remote code execution. Traditionally, updating these libraries requires restarting the services or applications that use them, which can cause downtime.

    LibCare provides a solution by enabling live patching of these critical shared libraries without the need to restart dependent services or reboot the servers. This ensures that security updates are applied promptly, keeping your system secure while maintaining service availability.

    Importance in Proxmox VE 8

    In the context of Proxmox VE 8, LibCare plays a critical role in maintaining the security of both the host environment and the guest virtual machines:

    • Secure Management Interfaces: Protects the Proxmox web interface and API from vulnerabilities in libraries like OpenSSL.
    • Guest Isolation: Ensures that vulnerabilities in shared libraries do not compromise the isolation between VMs or containers.
    • Service Reliability: Maintains the stability of critical services by avoiding restarts.

    Getting Started with LibCare

    For detailed installation instructions, please refer to the LibCare Installation Guide .

    QEMUCare for Proxmox VE 8

    Overview

    QEMU is the emulator and virtualizer used by Proxmox VE to run virtual machines. Vulnerabilities in QEMU can pose significant risks, potentially allowing attackers to escape from guest environments or cause denial-of-service conditions. Traditionally, patching QEMU requires stopping or migrating virtual machines, which can be disruptive.

    QEMUCare provides live patching for QEMU, enabling security updates to be applied without interrupting running virtual machines. This ensures that your virtual infrastructure remains secure while maintaining continuous operation.

    Benefits

    • Uninterrupted VM Operation: Apply security patches without stopping or migrating VMs.
    • Immediate Vulnerability Mitigation: Quickly address security flaws as patches become available.
    • Operational Continuity: Avoids the complexity and risk associated with migrating VMs for maintenance.
    • Simplified Management: Reduces the administrative burden of coordinating VM downtime.
    • Compliance Assurance: Helps meet security compliance requirements by ensuring the virtualization layer is up-to-date.

    Integration with Proxmox VE 8

    In Proxmox VE 8 environments, QEMUCare enhances the security of the virtualization stack:

    • Secure Virtualization Layer: Protects against exploits targeting QEMU vulnerabilities.
    • Cluster-Wide Deployment: Apply patches across all nodes without affecting cluster operations.
    • Reduced Risk: Minimizes the attack surface by keeping the hypervisor components up-to-date.

    Getting Started with QEMUCare

    For detailed installation instructions, please refer to the QEMUCare Installation Guide .

    Conclusion

    Integrating TuxCare’s live patching services—KernelCare, LibCare, and QEMUCare—into your Proxmox VE 8 environment provides a robust solution for maintaining system security and uptime. By following the installation and configuration steps outlined in this guide, you can ensure that your virtualization infrastructure remains secure and operational without the need for disruptive reboots or service restarts.

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    + diff --git a/local-mirror-els-for-languages/index.html b/local-mirror-els-for-languages/index.html index 2fdfbe71..2d424211 100644 --- a/local-mirror-els-for-languages/index.html +++ b/local-mirror-els-for-languages/index.html @@ -39,13 +39,13 @@ })(); - +
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    Installation instructions of a local mirror

    We provide the ability to create local mirrors of PHP for ELS updates.

    To obtain the access to the local mirroring, provide your External IP address to your Account Manager or send it to sales@tuxcare.com.

    To create a local mirror of the repository with security updates via rsync, use the following:

    rsync://repo.cloudlinux.com/PHP_ELS/

    Example of creating a local mirror for all supported OS versions:

    rsync -avSHP --delete rsync://repo.cloudlinux.com/PHP_ELS/ .

    Example of creating a local mirror for a specific OS version:

    rsync -avSHP --delete rsync://repo.cloudlinux.com/PHP_ELS/el6/ .

    Use one of the suggested options to specify the OS:

    OptionOS
    el6CentOS 6, CloudLinux 6, OracleLinux 6, etc.
    el7CentOS 6, CloudLinux 6, OracleLinux 6, etc.
    el8AlmaLinux 8, CentOS 8 Stream, CloudLinux 8.
    el9AlmaLinux 9, CentOS 9 Stream, CloudLinux 9
    ubuntu16.04Ubuntu 16.04
    ubuntu18.04Ubuntu 18.04
    ubuntu20.04Ubuntu 20.04
    ubuntu22.04Ubuntu 22.04
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    Installation instructions of a local mirror with ELS updates

    We provide the ability to create local mirrors of Extended Lifecycle Support updates.

    To obtain the access to the local mirroring, provide your External IP address to your Account Manager or send it to sales@tuxcare.com. To create a local mirror of the repository with security updates via rsync, you need to use one of the following.

    CentOS 6 ELS

    To create a local mirror with security updates of repo with centos6-els security updates, use the following:

    rsync://repo.cloudlinux.com/CENTOS6ELS/
@@ -63,6 +63,6 @@

    CentOS Stream 8 ELS

    To create a local mirror of the repository with security updates via rsync, use the following:

    rsync://repo.tuxcare.com/CENTOS8STREAMELS/

    For example:

    rsync -avSHP --delete rsync://repo.tuxcare.com/CENTOS8STREAMELS/ .
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    Service Descriptions

    Essential and Enhanced Support

    The description of Essential and Enhanced Support for AlmaLinux systems can be found here.

    Technical Account Manager

    Technical Account Manager (TAM)

    A Technical Account Manager (TAM) is an extension to TuxCare products to enhance product and support experience.

    • TuxCare provides a technical account manager who can perform the following tasks for up to 8 hours per week.
    • Provides best-in-practice configuration assistance.
    • Provides product presentation and training.
    • Participate in calls every other week identifying and addressing the customer's operational issues related to the TuxCare products.
    • Organise multi-vendor issue coordination through TuxCare's partners when applicable.
    • The TAM is available for customer requests during regular working hours for the TAM. Outside working hours support is provided through regular TuxCare support.

    Dedicated Technical Account Manager (dTAM)

    A dedicated Technical Account Manager (dTAM) is an extension to TuxCare products to enhance the product and support experience.

    • TuxCare provides a dedicated technical account manager who can perform the following tasks for up to 40 hours per week.
    • Acts as a primary point of contact for all TuxCare product-related requests from the customer.
    • Provides best-in-practice configuration assistance.
    • Provides product presentation and training.
    • Can assume maintenance and configuration tasks of TuxCare products on the agreement.
    • Participate in calls every other week identifying and addressing the customer's operational issues related to the TuxCare products.
    • Organise multi-vendor issue coordination through TuxCare's partners when applicable.
    • Facilitate integration of customer's ticketing system with TuxCare's when applicable.
    • Attend applicable TuxCare training and development activities.
    • The dTAM is available for customer requests during regular working hours for the dTAM and is subject to TuxCare leave policies. Outside working hours support is provided through regular TuxCare support.
    • The dTAM will visit the customer's site annually or twice per year according to the agreement.
    • If the dTAM is on annual leave for more than 5 consequent days, TuxCare will assign a temporary account manager.
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    Subscription management portal

    The TuxCare subscription management portal is designed to easily manage your licenses of TuxCare products and services by means of a user-friendly interface.

    Introduction

    The following are available in TuxCare portal:

    • Add, delete and edit licenses
    • Add, delete and edit servers
    • Choose payment methods and buy licenses
    • Track all the associated costs

    Create new account

    If you are a first time user, go to https://portal.tuxcare.com and fill in the simple registration form to create your account. You will find your login and password in your welcome email.

    Log in

    Go to https://portal.tuxcare.com and sign in with your credentials.

    Dashboard

    Dashboard helps quickly navigate to your Products. It has the following tabs:

    Products

    Click Dashboard. You will be redirected to the My Products page.

    The following actions are available:

    • Manage licenses and billing cycle. Click the link to contact our Sales team to change license quantity and product quota, and to manage the billing cycle.
    • Manage activation keys. Shortcut to the Extended Support Services | Activation Keys page.

    Servers

    Click Dashboard → Servers to go to All Servers page. A list of all servers with installed products belonged to this account is available.

    The table includes all servers that have been activated in all products within the account. The table contains the following columns:

    • Server name — server hostname
    • IP — server IP address
    • Registered — a date when a server was activated. A server sends this information to TuxCare portal
    • Group – server group (please refer to the TuxCare portal documentation to find more information about server group)
    • Installed products — shows a logo of a product activated on a server
    • Actions
      • To remove an item, click on

    Click the server name to show server details:

    • Installed products – the full name of the installed products
    • Last check-in — the last date when a server successfully responded to check-in

    The following filters are available:

    • Product — click Product button and select one or more products
    • Registered date — click Registered date to display a calendar where you can pick a date or a period to filter by
    • Search — type a query. A search is performed in Server name and Activation key entities

    Live Patching Services

    Click Live Patching Services You will be redirected to the Server License Types page.

    Here you can see the number of server licenses and manage licenses and billing cycle by contacting TuxCare Sales team.

    Extended Support Services

    Click Extended Support Services You will be redirected to the Server License Types page.

    Server License Types

    Here you can see the the number of server licenses for each product.

    Activation Keys

    Click Extended Support Services → Activation Keys. You will be redirected to the Activation Keys page.

    Activation Key is a string of numbers and letters used to activate a product.

    The table includes all activation keys for all products within the account. The table contains the following columns:

    • Activation key – is a string of numbers and letters used to activate a product
    • License type — a type of server license that is used and determines a limit of server users
    • Note — any information you’ve added to this activation key
    • Servers (used/limits) – a number of servers that have already been activated with this key (used) and a total number of servers that can be registered with this particular key (limits)
    • Tick – tick an activation key or keys to perform a remove action (use )

    Note

    The default activation key cannot be deleted.

    The following filters are available:

    • Server limits — filter by server limit/unlimited
    • License type — filter by license type

    Click an activation key to go to this Activation Key Details page.

    Activation Keys by product

    Click Extended Support Services → Activation Keys → Product. You will be redirected to the Product Activation Keys page.

    • If there are no activation keys for the product, you can create one by clicking the Create activation key.
    • If there is the default activation key for the product, you can generate a new one by clicking the Generate new activation key. A new key will be created automatically and added to the table.
    • You can copy an activation key by clicking Copy.

    The table includes all activation keys for the product. The table contains the following columns:

    • Activation key – is a string of numbers and letters used to activate a product
    • Note — any information you’ve added to this activation key
    • Servers (used/limits) – a number of servers that have already been activated with this key (used) and a total number of servers that can be registered with this particular key (limits)

    To remove a key, select it and click .

    The following filters are available:

    • Server limits — filter by server limit/unlimited
    • Search

    Click a key to go to the Activation Key Details page for this key.

    Activation Key Details

    Here you can:

    • See the activation key complete information
    • Edit key. Click Edit key
    • Remove key. Click
    • Review Servers List

    The table includes all servers registered with the key. The table contains the following columns:

    • Server name — server hostname
    • IP — server IP address
    • Registered — a date when a server was activated. A server sends this information to TuxCare portal
    • Last check-in — the last date when a server successfully responded to check-in

    The following filters are available:

    • Server limits — filter by server limit/unlimited
    • Search field

    Servers

    Click Extended Support Services → Servers. You will be redirected to the Servers page.

    The table includes all servers activated for all products within Extended Lifecycle Support. The table contains the following columns:

    • Server name — server hostname
    • IP — server IP address
    • Registered — a date when a server was activated. A server sends this information to TuxCare portal
    • Installed products — shows a logo of a product activated on a server
    • Actions
      • To remove an item, click on

    Click the server name to show server details:

    • Installed products – the full name of the installed products
    • Last check-in — the last date when a server successfully responded to check-in

    The following filters are available:

    • Product — click Product button and select one or more products
    • Registered date — click Registered date to display a calendar where you can pick a date or a period to filter by
    • Search — type a query

    Servers by product

    Click Extended Support Services → Servers → Product. You will be redirected to the Product Servers page.

    The table includes all servers activated for the product within Extended Lifecycle Support. The table contains the following columns:

    • Server name — server hostname
    • IP — server IP address
    • Registered — a date when a server was activated. A server sends this information to TuxCare portal
    • Installed products — shows a logo of a product activated on a server
    • Actions
      • To remove an item, click on

    Click the server name to show server details:

    • Installed products – the full name of the installed products
    • Last check-in — the last date when a server successfully responded to check-in

    The following filters are available:

    • Registered date — click Registered date to display a calendar where you can pick a date or a period to filter by
    • Search — type a query

    You can download the servers list by clicking the Get servers list.

    Billing

    Balance and Top up

    Click Billing, you will be redirected to the Balance and Top up page.

    Here you find the following:

    • your current plan and prices
    • your balance

    You can top up your account by entering the amount and clicking Top up.

    Payment methods

    Click Billing → Payment methods, you will be redirected to the Payment methods page.

    The following tabs are available:

    • Billing information
    • Payment methods
    • Autopayment

    Billing information

    Here, you can change your email for billing. Click Save to apply changes.

    Payment methods

    Here, you can manage your payment method. Click Save to apply changes.

    Autopayment

    Here, you can change your autopayment type:

    • Auto add funds
    • Auto repay
    • Do not add funds automatically

    Click Save to apply changes.

    Invoices

    The table contains the followings columns:

    • Invoice id – unique invoice number
    • Created — invoice issue date.
    • Type – type of payment: invoice or payment received
    • Pay period – the start date of the period for which the invoice was issued
    • Total — a total amount received/need to pay
    • Balance – the current balance
    • Actions — the following actions are available:
      • View invoice — click to view invoice in-details. It opens in a new popup.
      • Download invoice — click to download an invoice.

    Click to view the invoice details.

    Settings

    To go to account details, click User icon → Settings in the top right corner. You will be redirected to the Account details page.

    Account details

    The following tabs are available:

    • Personal information
    • Company information
    • Billing contact information

    Personal information

    All fields marked * are required.

    • API secret key – use this key with TuxCare portal API
    • IM Upgrade URL – URL for upgrade Imunify products if it is not the default one

    To change the password, click Change password.

    To enable two-factor authentication, move the slider to On.

    Click Save to apply changes.

    Company information

    Click Save to apply changes.

    Billing contact information

    Click Save to apply changes.

    Account sublogins

    You can create additional logins for your account in the form of the email address. The sub login can have any role with different permissions listed below. A master Server Administrator account has the full scope of permissions; this role can create account sub logins.

    Click Save to apply changes.

    Roles

    Full Access/Admin

    • View products
    • View servers/licenses information
    • Reporting
    • Add/delete servers
    • Create activation keys
    • Order/delete licenses
    • View invoices
    • View billing information
    • Edit credit cards information
    • Edit account information
    • Edit billing information/top up for reseller
    • View prices
    • View account information
    • Change password

    Billing

    • View products
    • View server's/licenses information
    • View invoices
    • View billing information
    • Edit credit cards information
    • Edit account information
    • Edit billing information/top up for reseller
    • View prices
    • View account information

    Server and License Management

    • View products
    • View server's/licenses information
    • Reporting
    • Add/delete servers
    • Create activation keys
    • Order/delete licenses

    Server Management Only

    • View products
    • View server's/licenses information
    • Reporting
    • Add/delete servers
    • Create activation keys

    Read Only — Billing

    • View products
    • View server's/licenses information
    • Reporting
    • View invoices
    • View billing information

    Read Only — Server Management

    • View products
    • View server's/licenses information
    • Reporting

    Reports

    It is possible to set reports receiving for an account to the desired email address.

    To add a new report configuration, click Add config.

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    TuxCare

    The TuxCare services automate, simplify, and enhance Linux operations, giving organizations more flexibility in managing Linux distro choices and versions, significant maintenance cost reductions, and greatly enhanced security and compliance postures.

    TuxCare, which is an expansion of the CloudLinux’s KernelCare and Extended Lifecycle Support brands, helps organizations take care of support, maintenance, and security for Enterprise Linux systems.

    With TuxCare Live Patching Services, Linux kernels, libraries, databases, virtualizations and IoT devices receive automated security patches applied with zero downtime.

    Using the TuxCare Extended Lifecycle Support services, you can migrate to the newest version of Linux at your own pace while maintaining protection from the common risks of running an end-of-life distro.

    Enterprise Support for AlmaLinux provides a TuxCare-vetted repository of AlmaLinux updates with 16 years of support coverage. It also delivers an extended lifecycle with FIPS-compliant security patches for select AlmaLinux minor versions and helps avoid costly upfront support package fees with pay-as-you-go hourly support bundles.

    Users requiring FIPS-certified AlmaLinux deployments can download and install our Community FIPS packages for AlmaLinux 9.2 (kernel and openssl) for free for non-commercial use. Commercial applications should use our Extended Security Updates product, which offers the full suite of five FIPS 140-3 modules (kernel, openssl, libcrypt, nss and gnutls), FIPS-compliant security updates, and technical support.

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