tmp commit borrowed from : OCA/helpdesk#614

helpdesk_mgmt_template/README.rst

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+============================
+Helpdesk Management Template
+============================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_template
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_template
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+The module adds the following features:
+
+- Pre-configure ticket description template based on it's category
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+**To Configure Ticket's Description Template:**
+
+- Go to Helpdesk -> Configuration -> Categories
+- Create a New Category or select an existing record
+- In the Template field pre-define the ticket's description that will be triggered based on the category selected
+
+Usage
+=====
+
+**Go to Helpdesk module:**
+
+- Select a Team
+- Open a Ticket
+- Create a new Ticket
+- Select Category
+- Add a description or modify category description template (if configured) 
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_template%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* Cetmix OÜ
+
+Contributors
+~~~~~~~~~~~~
+
+* `Cetmix OÜ <https://cetmix.com>`_:
+
+  * Ivan Sokolov
+  * Mikhail Lapin
+  * Dessan Hemrayev
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_mgmt_template>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_mgmt_template/__init__.py

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+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import models

helpdesk_mgmt_template/__manifest__.py

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+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Management Template",
+    "summary": "Create Helpdesk Ticket Template",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Cetmix OÜ, Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "views/helpdesk_ticket_views.xml",
+        "views/helpdesk_ticket_category_views.xml",
+    ],
+    "application": False,
+}

helpdesk_mgmt_template/models/__init__.py

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+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import helpdesk_ticket_category
+from . import helpdesk_ticket

helpdesk_mgmt_template/models/helpdesk_ticket.py

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+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+
+from odoo import api, fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    description = fields.Html(store=True, compute="_compute_description")
+    helpdesk_ticket_category_ids = fields.Many2many(
+        "helpdesk.ticket.category", compute="_compute_helpdesk_ticket_category"
+    )
+
+    @api.depends("team_id")
+    def _compute_helpdesk_ticket_category(self):
+        for rec in self:
+            rec.helpdesk_ticket_category_ids = rec.team_id.category_ids.ids
+
+    @api.depends("category_id")
+    def _compute_description(self):
+        for record in self:
+            if record.category_id.template_description:
+                record.description = record.category_id.template_description
+            elif record.description:
+                record.description = record.description
+            else:
+                record.description = "<p></p>"
+
+    def copy(self, default=None):
+        self.ensure_one()
+        if default is None:
+            default = {}
+        if "description" not in default:
+            default["description"] = "<p></p>"
+        return super().copy(default)

helpdesk_mgmt_template/models/helpdesk_ticket_category.py

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+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class HelpdeskCategory(models.Model):
+    _inherit = "helpdesk.ticket.category"
+
+    template_description = fields.Html(sanitize_style=True)

helpdesk_mgmt_template/readme/CONFIGURE.rst

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+**To Configure Ticket's Description Template:**
+
+- Go to Helpdesk -> Configuration -> Categories
+- Create a New Category or select an existing record
+- In the Template field pre-define the ticket's description that will be triggered based on the category selected

helpdesk_mgmt_template/readme/CONTRIBUTORS.rst

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+* `Cetmix OÜ <https://cetmix.com>`_:
+
+  * Ivan Sokolov
+  * Mikhail Lapin
+  * Dessan Hemrayev

helpdesk_mgmt_template/readme/DESCRIPTION.rst

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+The module adds the following features:
+
+- Pre-configure ticket description template based on it's category

helpdesk_mgmt_template/readme/USAGE.rst

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+**Go to Helpdesk module:**
+
+- Select a Team
+- Open a Ticket
+- Create a new Ticket
+- Select Category
+- Add a description or modify category description template (if configured)