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Inform user about rejected card #1759

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dkehne opened this issue Nov 6, 2024 · 0 comments
Open

Inform user about rejected card #1759

dkehne opened this issue Nov 6, 2024 · 0 comments
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@dkehne
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dkehne commented Nov 6, 2024

Standardized rejection mail via drop-down selection (hours not reached, eligibility period not reached, no voluntary work, ...)

Is your feature request related to a problem? Please describe.
If applications for the Bavarian volunteer card are rejected, the applicant does not notice much of it. They can of course click on the status link that they receive with the confirmation of receipt, but will then only see that their application has been deleted. This also happens if the application has been successfully processed.

Describe the solution you'd like
An application should not only be able to be deleted (which must still happen if it has been successfully processed), but it should also be rejected and deleted. This happens, for example, if the requirements have not been met or documents are missing. I have currently asked the Ministry of Social Affairs what other reasons there may be.
So the idea is a kind of drop-down selection in the event of a rejection, which sends a “last mail” in the entire process and provides the applicant with the reason why their application was deleted.

A design from @hauf-toni would certainly be helpful/desirable here too

@dkehne dkehne added the Task label Nov 6, 2024
@ztefanie ztefanie added this to the Feature Package Bavaria 2025 milestone Nov 7, 2024
@ztefanie ztefanie changed the title Standardized rejection mail via drop-down selection (hours not reached, eligibility period not reached, no voluntary work, ...) Inform user about rejected card Nov 7, 2024
@ztefanie ztefanie added the ui-ux label Nov 7, 2024
@hauf-toni hauf-toni self-assigned this Nov 17, 2024
@hauf-toni hauf-toni moved this to Next Up in team-uiux 🎨 Nov 18, 2024
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