EDS problems.md

Current problems

Capacity

Vehicles and personnels are limited.

• system capacity
• ECC capacity

Errors / Accuracy

Errors appears.

• Wrong location
• Wrong situation
• Wrong report
• Vehicle Rerouting / double booking

Timeliness

Time for personnel distribution is limited.

Cause

Capacity

• NA

Errors / Accuracy

• ECC mishears
• mistypes
• Personnels lack of knowledge

Solutions

Errors / Accuracy

• Phone protocal
• Double check
• State recording for vehicles and personnel

RLS Links

• http://www.firefighterclosecalls.com/dispatch-errors-add-up/
• https://www.emergencydispatch.org/articles/dispatchdisasters1.htm